Shows
Liderazgo a ContraluzLiderazgo que evoluciona desde el servicio | Andrés Gómez, OversaiHay momentos en la carrera profesional donde el liderazgo se pone a prueba: conflictos de equipo, tensiones culturales, decisiones difíciles y quiebres personales. 🌿En este episodio de Liderazgo a Contraluz, conversamos con Andrés Gómez Gallego, cofundador de Oversai, sobre cómo el liderazgo se forja en medio de la vulnerabilidad y sobre los aprendizajes que marcaron su camino.Desde los días en que casi todo su equipo renunció por un liderazgo tóxico, hasta la experiencia de construir y vender una startup global, Andrés comparte una historia profunda sobre transformación, propósito...
2025-11-1140 min
The CRM Success Show#27 Rob Lajeunesse - Angi: Einstein, AI & Service Cloud VoiceFeatured: Rob LajeunesseAs Senior Director of Product Management at Angi, Rob leads a team of Product Managers to deliver transformative technology solutions for Sales and Care, including Salesforce (Service Cloud, Sales Cloud), Medallia, Playvox, and SMS platforms. His focus is on driving user-centric products that enhance homeowner and pro experiences while optimizing operational efficiency through AI and CRM innovations.His team has successfully executed four major Salesforce migrations, impacting over 1500 users, and implemented workforce management (Playvox) and customer engagement (Medallia) tools, achieving 25% CSAT improvements and 45% cost reductions in p...
2025-10-211h 07
Product Ops ChroniclesProduct operations role in managing culture in shifting environments with Jana Debusk“Creating a house we all want to live in is where great product work can happen.”On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Jana Debusk to discuss building and maintaining product culture, especially in the face of change. Plus, the reason you should show your colleagues your pets…Key talking points from episode 11:Collaboration with HR and product leadershipManaging change through cultureThe impact of acquisitionsBoosting morale and having fun at workFindin...
2025-06-1358 minProduct Ops ChroniclesProduct operations role in managing culture in shifting environments with Jana Debusk“Creating a house we all want to live in is where great product work can happen.”On this episode of Product Ops Chronicles, hosts Graham Reed and Antonia Landi sit down with Jana Debusk to discuss building and maintaining product culture, especially in the face of change. Plus, the reason you should show your colleagues your pets…Key talking points from episode 11:Collaboration with HR and product leadershipManaging change through cultureThe impact of acquisitionsBoosting morale and having fun at workFinding your tribe
2025-04-0958 min
CX TodayThe Latest on the Salesforce Contact Center with Amazon Connect, NICE Acquiring Playvox, & MoreWatch on YouTube.CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.He's joined by six prominent CX analysts to dissect the latest news in the space, including stories from NICE, Salesforce, and Microsoft.In this edition, our CX experts include:Zeus Kerravala, Principal Analyst at ZK Research Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research Simon Harrison, Founder & CEO of A...
2024-10-2830 min
Content MattersDecoding Customer Desires with Christine CrandellIn episode 2, we decode the customer mindset and explore why businesses often fall short of understanding their customers as they truly wish. Discover the pitfalls of guesswork in defining customer needs, preferences, and pain points. Christine Crandell from B2B Customer Guru joins us to share real-world examples and stories that explain why you need to understand your customers from the outside-in to deliver the best marketing conversion and loyalty. Here are some of the topics we discussed: Christine says that customer experience is both a mindset and a business strategy. Why?What is the role of Sales...
2024-02-2148 min
The Customer Experience Podcast267. Self-Service vs Human Touch: Balancing Customer Sentiment w/ Michelle RandallThis call may be recorded for quality assurance purposes. We’ve all heard it, but what does it really mean? A happy, engaged and empowered agent leads to a happy, engaged and empowered customer. In this episode, we meet with four-time Chief Marketing Officer in B2B and B2B2C SaaS, Michelle Randall. She currently serves as CMO at Playvox, a company that provides solutions that help empower folks to deliver better customer experiences via quality management and sentiment analysis. Michelle has displayed committed, long standing behavior to invest in other people, leading to a more positive cu...
2023-10-0329 min
Startupeable: Emprendimiento | Tecnología | Venture CapitalEn Corto #4: Trucos Jedi para Levantar Capital: Generar Escasez, Momentum y Data Room | Andrés Barreto, TechstarsEste es un corto extraído de la entrevista a Andrés Barreto, Managing Director de la oficina de Miami de Techstars.Una de las aceleradoras más importantes a nivel mundial. Antes de Techstars, Andrés fundó múltiples compañías y ha sido inversionista ángel en más de 50 startups como Ayenda, Playvox y Hunty, que pasaron por el podcast.-La manera más sencilla de ayudarnos a crecer es dejando una reseña en Spotify o Apple Podcasts: https://ratethispodcast.com/startupeable---Notas del episodio: https://startupeable.com/techstars/
2023-09-1818 min
3Sixty Insights HRTechChat#HRTechChat: Michelle Randall, Chief Marketing Officer at PlayvoxThis episode of the #HRTechChat video podcast welcomes Playvox Chief Marketing Officer Michelle Randall. The sole focus of Playvox's cloud software for human capital management for is the call center industry. When it comes to workforce management, especially scheduling, call centers are complex, challenging. Plus, everything we hear about the importance of the employee experiences is magnified at call centers. And everything we know about the impact of a positive employee experience on the customer experience is amplified at call centers. Deploy technology capable of improving agents' quality of work-life balance, their employee wellbeing, and customers will have those positive...
2023-07-1928 min
All Things Considered CX with Bob AzmanEmily Gray, PlayVoxAs Chief Customer Officer for Playvox, Emily Gray is focused on creating extraordinary experiences for customers at every touchpoint and interaction. Emily leads the CX teams including Technical Support, Solutions Consulting, Services and Delivery, Onboarding, and Customer Success Management. Before Playvox, she served in several senior customer success and digital experience roles with for a variety of organizations, including Interactions LLC, LifeLock, and New World Restaurant Group. Emily has spoken on the topic of CX and is a frequent speaker on digital transformation, customer experience, training and workforce management optimization, and customer engagement topics. Emily earned a M.B...
2023-05-0132 min
The Daily BolsterPlanning During Times of Uncertainty with Louis BucciarelliJoining Matt on today’s Ask Bolster episode is Louis Bucciarelli, CEO of Playvox. His question comes after the SVB collapse and in the midst of unpredictable markets: how should a leader go about planning during uncertain circumstances? How can CEOs react to current events without overcorrecting or lagging behind?He and Matt discuss creating flexibility through an ongoing planning process, asking for help, and more.
2023-04-2704 min
weWFM ShowPredicting the Future in the Digital-First Era: What to Expect in the Next Few Years?In this episode, Emily Gray, Chief Customer Officer at Playvox, joins us to speak about the future of work in a Digital Era.
Emily's unique background of being customer-centric provides the perfect perspective of what we can expect in the future.
How is AI going to impact how we work, and how do companies should prepare and set up to succeed, what strategies do you and your company have in place to embrace change in this new digital world? All of this and much more in today’s episode.
Discover more about Pl...
2023-04-2531 min
weWFM ShowWorking in a Digital First Era: The Role of AIIn this episode, Chrissy Calabrese, Vice President of Product Marketing at Playvox, joins us to discuss tips and tricks to master the work in a digital Era.
How to leverage automation, AI, and the role that WFM has to play in the future.
Chrissy is a Technology leader with 20+ years in WFO, skilled in product marketing and management, and an expert in customer experience and contact center operations.
A recognized industry thought leader, get to know from Chrissy's unique perspective the role of AI in the New Digital Era.
2023-04-1132 min
All About The Customer10 Low-Cost Ways to Launch a Customer Marketing ProgramLooking to start a customer marketing program but don’t have the budget? No problem. Michelle Randall, CMO at Playvox, shares 10 ways to start a customer marketing program with just a little elbow grease.
2023-04-0638 min
Startupeable: Emprendimiento | Tecnología | Venture Capital115. Andrés Barreto, Techstars | Playbook para Levantar Capital Semilla en EEUUEl problema en Latinoamérica es que hay pocos fondos de venture capital y más aún si estás levantando una ronda semilla.Si estás levantando capital, lo mejor que puedes hacer para incrementar tus probabilidades de éxito es expandir tu universo de inversionistas hacia Estados Unidos.Conversamos con Andres Barreto, Managing Director de la oficina de Miami de Techstars, una de las aceleradoras más importantes a nivel mundial. Antes de Techstars, Andrés fundó múltiples compañías y ha sido inversionista ángel en más de 50 startups como Ayenda, Playvox y Hunt...
2023-04-0554 min
weWFM ShowPreparing for the New Digital Era: Evolving Workforce ManagementIn this episode, Michelle Randall, Chief Marketing Officer at Playvox, joins us to speak about working in a digital Era.
Michelle helps us set the stage to become prepared to embrace this digital working environment while defining the role of technology in the current landscape.
A recognized industry speaker and thought leader, get to know from Michelle's unique perspective how to be prepared for the New Digital Era.
Discover more about Playvox at https://www.wewfm.com/our-sponsors
2023-03-2826 min
Masters of SupportFrom WFM to WEM: How to Enable Better Service with Aarde CosseboomAarde Cosseboom wrote the book on enabling better service. We mean, he literally wrote the book—it’s called “Enable Better Service.”
On this episode of The Masters of Support Podcast, we talk with Aarde about his book, covering topics like:
The transformation from workforce management (WFM) to workforce engagement management (WEM),
How to move up in the CX industry,
The comparison of working from home versus working in-office, and
How all of this ties in to—you guessed it—enabling better service for your customers.
Need to brush up on your WFM acronyms and terminology...
2023-03-1621 min
The CXChronicles PodcastCXChronicles Podcast 194 with Emily Gray, Chief Customer Officer at PlayvoxHey CX Nation,In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale, California. Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. The team behind Playvox understands that exceptional employee engagement produces extraordinary customer experiences, and they love creating tools that help their customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Their agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support o...
2023-03-0948 minMasters of SupportIs It Confidence or the Dunning Kruger Effect? Why Contact Center Leaders Need Help Choosing the Right TechnologySebastian Anthony Corriere’s first job was at a contact center. And the experience taught him life skills that he credits with his success today as the founder of VesuvITas and a thought leader in the CX industry. He sits down with your host Vanessa Gates to tell his story and share his expertise. It’s time for Masters of Support.
Relevant Resources:
VesuvITas Contact Center Solutions and Consulting: https://vesuvitas.com/
Make Every Agent Your Best Agent with WFM - Even Remotely: https://www.playvox.com/blog/workforce-management-for-remote-work/
How to Mana...
2023-02-2828 minMasters of SupportShould You Treat Customers Like Friends? Meta Marketing Leader Shares His Take on Modern CX Expectations | Gabe Larsen, Head of Marketing at Kustomer-MetaGabe Larsen, Head of Marketing at Meta, has a new report he wants to share with you. In it, he sheds light on what modern consumers expect from the customer experience.
Would it surprise you to learn that they increasingly want to engage with brands the same way they do with their family and friends? Hear more and get other valuable insights on the Masters of Support Podcast.
About Gabe:
Before his current role as Head of Marketing at Meta, Gabe kicked off his journey in the CX industry as Vice President of M...
2023-02-0815 minMasters of SupportRecession-Proof Your Customer Service with Scott PraterScott Prater, Senior Vice President at PPT Solutions, wants to help you recession-proof your customer service department.
On The Masters of Support Podcast, he shares the things that can help future-proof your business: being on the cloud, having the right AI tools, understanding your customer experience, and more.
2023-01-1124 min
Emprendete PodcastEP 268: Contra todo pronóstico, con PlayvoxEsta es la historia de Óscar Giraldo, un niño curioso y aficionado al hockey, quien renunció a un trabajo estable y, ya en el mundo de las startups, apuntó a algo impensable: crear una empresa global desde una ciudad intermedia de Colombia. Y este es apenas el inicio de un propósito más ambicioso ... Hosted on Acast. See acast.com/privacy for more information.
2022-12-2125 min
Startupeable: Emprendimiento | Tecnología | Venture Capital099. Oscar Giraldo, Playvox | Cómo Vender Software en EEUU, Comunicar tu Visión y Obsesionarte por tu ClienteConseguir tus primeros clientes corporativos es de lo más difícil como emprendedor. Ahora, imagínate hacerlo en el mercado de software más competitivo del mundo como es Estados Unidos y encima sin saber inglésNuestro invitado es Oscar Giraldo, fundador de Playvox, una startup de origen colombiano que ofrece un software de gestión y operación de call centers y cuenta con clientes como Nike, Dropbox y Nubank.Hablamos sobre las estrategias que le permitieron a Oscar conseguir sus primeros clientes B2B en EEUU, y sobre qué hacen diferente las comp...
2022-12-141h 08Masters of SupportReflect and Predict: A Look Back at 2022, a Look Ahead to 2023 | Kristyn Emenecker, Chief Product and Strategy Officer, Playvox2022 is coming to an end, and the Masters of Support have been along for the ride. In this episode, we reflect on Kristyn Emenecker’s predictions for 2022: what did we get right, and what did we get wrong? Kristyn and Vanessa Gates speculate on what’s to come for the New Year, including thoughts on efficiency, emotional connectedness, and more.
2022-12-0837 min
PeopleTechNOV 21: Playvox Expands Platform; Gig Workers on the HookThis week in HR Tech: Playvox expands workforce management planning, gig workers continue to face financial challenges and lack proper tools. Get full access to WorkforceAI at workforceai.substack.com/subscribe Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-11-2804 min
HCM Technology ReportPlayvox Expands Platform; Gig Workers on the HookThis week in HR Tech: Playvox expands workforce management planning, gig workers continue to face financial challenges and lack proper tools.
2022-11-2804 minPeopleTechNOV 21: Playvox Expands Platform; Gig Workers on the HookThis week in HR Tech: Playvox expands workforce management planning, gig workers continue to face financial challenges and lack proper tools. Get full access to WorkforceAI at workforceai.substack.com/subscribe Learn more about your ad choices. Visit megaphone.fm/adchoices
2022-11-2804 min
HR News PlaylistPlayvox Expands Platform; Gig Workers on the HookThis week in HR Tech: Playvox expands workforce management planning, gig workers continue to face financial challenges and lack proper tools.
2022-11-2804 min
HR Collection PlaylistPlayvox Expands Platform; Gig Workers on the HookThis week in HR Tech: Playvox expands workforce management planning, gig workers continue to face financial challenges and lack proper tools.
2022-11-2804 min
IRIS Pod - IRIS Audio TechnologiesNikki Quinn | Keeping the customer in mind - design solutionsTom speaks to Nikki Quinn, Solutions Consultant at Playvox. They discuss how to design solutions that keep the customer in mind, how to do more with less at a time when call centres are tightening their costs, and what technology to watch in the call centre space.
2022-11-2411 min
Product Innovation Series with Aram MelkoumovBuilding Effective Product Management Teams - Tadas Labudis, PlayvoxAbout Tadas Labudis:Tadas leads the Customer AI team at Playvox. He joined Playvox in 2022 following the acquisition of Prodsight, a text analytics startup he founded to help support teams get deeper insights from their customer interactions. In his free time, he likes to spend time with his wife and baby daughter, play drums and try his hand at perfecting espresso and latte art.SHOW NOTES:0:00 | Introduction to Tadas Labudis1:05 | His transition when Prodsight, his company, was acquired in 2022 by Playvox 2:48 | Contrast between his work at Prodsight and Playvox4:11 | Missing the CEO...
2022-11-2227 minMasters of Support"This Could Have Been an E-Mail": Sutherland Global on Innovative Ways to Engage Employees“This could have been an e-mail.” We’ve all seen the meme where employees lament that the contents of a meeting could have been summed up in an e-mail. Sutherland Global noticed that their associates weren’t attending meetings and decided to get creative.
Sutherland Global’s Senior Project Manager, Charlene Petrie and Associate Project Manager, Alex Pratt, discuss how they’ve found a way to make sharing important news and updates with their employees more engaging—through a podcast. It’s all in this episode of Masters of Support.
2022-11-0722 min
Reimagine Technology At WorkS2. #23. Kristyn Emenecker of Playvox on Improving Employee Engagement Kristyn Emenecker is Playvox’s Chief Product & Strategy Officer.Kristyn’s role at Playvox is to lead product strategy and to create innovative and modern solutions that deliver increased, differentiated value to customers. Playvox is a contact center provider, serving more than 300 all-digital contact centers (text / chat / messaging only) as well as hundreds of businesses via voice solutions. Kristyn has been a leading voice in the customer experience and contact center industry for more than 20 years. She has honed her love for the customer in various senior leadership roles across SaaS product/ technology, operational, consulting, sales...
2022-10-2527 min
CX In The WildIs there a place for kindness in today's business world?Send us a textJoin me and Emily Gray, the Chief Customer Officer at Playvox, as we dive into the concept of intentional kindness. We unearth the notion of leading with kindness, knowing that kindness is not weakness. Shifting toward a balance in authenticity, being present, having a listening ear, and having the capacity to share is the key to transforming CX.
2022-10-2130 minMasters of SupportTalking to Machines: How AI Is Shaping the Future of CXHow can automation transform your organization into a CX powerhouse? InflowCX president Adam Rennert joins your host Vanessa Gates to discuss artificial intelligence, automation, and other assistive tools that are helping contact centers serve customers more quickly and efficiently while also improving the employee experience. It's all in this episode of Masters of Support.
2022-10-1725 min
weWFM ShowThe importance of WFM in a downturnIn this episode, we speak with Kristyn Emenecker, Chief Product & Strategy Officer at Playvox.
Do you want to know what you need to focus on to be prepared for a downturn?
Are you debating the threat of layoffs, hiring freezes, low agent morale, and budget or resource cuts? Join us on the best strategies to be prepared for and what role WFM needs to play to be in a strategic decision position.
Discover more about Playvox at playvox.com
2022-10-1037 minMasters of SupportFlexibility Isn't Just for Yoga: Why Contact Center Agents are Demanding Remote Work | Michelle Randall, CMO, PlayvoxRemote work has quickly become an essential feature of contact center management. New research from Playvox shows that most agents would rather change jobs than give up the flexibility that comes with remote work. Playvox CMO Michelle Randall joins host Vanessa Gates for a deep dive into the research and what it means for contact center leaders.
Additional Resources:
The Contact Center Conflict: Remote Work vs. Return to the Office - Playvox
Creating A Strong Remote Work Policy For Your Contact Center - Playvox
Workforce Management: Essentials for t...
2022-10-0315 minMasters of SupportWhat are you missing? Using sentiment analysis to understand all interactions | Siobhan Miller, VP of Product Management, PlayvoxQuality Managers typically only analyze 2-3% of all interactions, meaning that organizations may misunderstand when there is and isn’t an issue. Join Playvox’s VP of Product Management to understand how you can analyze customer sentiment on all of your interactions and leverage those learnings to improve Quality Management.
2022-09-1912 minMasters of SupportFrom Average to Best: Optimizing the Customer Support Journey | Adam Saad, Tech Stack AdvisingThere's a close relationship between agent experience and customer experience. Adam Saad, CEO of Tech Stack Advising, joins your host Vanessa Gates to discuss how contact centers can enhance the agent experience to improve efficiency, retain talent, and offer a better customer experience.
More from Playvox and Tech Stack Advising:
5 Key Elements for Contact Center Agent Optimization Strategy - Playvox
Keeping the Service Heart of the Business Beating Strongly - Playvox
Home - Tech Stack Advising - Contact Center Software Consulting
2022-09-0619 minMasters of SupportLive Human Conversations in the Digital Age: How Do Call Centers Navigate This Mismatch | Rick Delisi, GliaWe live in a digital-first world. The pandemic made that even more of a reality. In this podcast, Rick DeLisi of Glia, shares how contact centers can navigate generational communication preferences and the desire for live human conversations to provide excellent customer service in the digital age.
Resources:
Digital Customer Service Book - Transforming CX for an On-Screen World
Why You Need to Measure Customer Experience in Your Contact Center (playvox.com)
Five Coaching Tips For Contact Center Agents that Work (playvox.com)
2022-08-2220 min
The Frye Show#195: Carlos Alberto Salinas - VP Experiencia Digital Webhelp - Liderando la Inteligencia Digital“La única forma de entender el servicio al cliente es viviéndolo.” - Carlos Alberto Salinas ( 👈🏽 link a persona, mis pensamientos del audio, libros, el podcast, y más)InvitadoCarlos Alberto Salinas (LinkedIn) es Ingeniero Industrial con más de 16 años de experiencia en transformación de operaciones de experiencia al cliente, transformación digital en canales presenciales, y en operaciones de contact center en diferentes sectores de la industria de empresas líderes en Latinoamérica. En los últimos años ha sido el responsable de procesos de transformación de empresas como Citibank, Claro, A...
2022-08-141h 36The Frye Show#195: Carlos Alberto Salinas - VP Experiencia Digital Webhelp - Liderando la Inteligencia Digital“La única forma de entender el servicio al cliente es viviéndolo.” - Carlos Alberto Salinas ( 👈🏽 link a persona, mis pensamientos del audio, libros, el podcast, y más)InvitadoCarlos Alberto Salinas (LinkedIn) es Ingeniero Industrial con más de 16 años de experiencia en transformación de operaciones de experiencia al cliente, transformación digital en canales presenciales, y en operaciones de contact center en diferentes sectores de la industria de empresas líderes en Latinoamérica. En los últimos años ha sido el responsable de procesos de transformación de empresas como Citibank, Claro, A...
2022-08-141h 36Masters of SupportSupport Ticket Tagging: How Automation Turns Data Into ActionCustomer support ticket data is a valuable resource for contact centers that often goes overlooked and underutilized. Listen to our latest podcast to learn how the automation of support ticket tagging and data-driven decision making is changing the way contact centers elevate the experience for their customers.
Resources
The Bouqs Co. Achieved 318%+ ROI from Conversation Tagging Automation (playvox.com)
How Support Tagging Boosts Product-Support Collaboration (playvox.com)
Customer AI - Playvox
About Tadas:
Tadas leads the Customer AI team at Playvox. He joined Playvox in 2022 following the...
2022-08-0820 minMasters of SupportService Agent Retention: How Contact Centers Can Retain Their Agents | Jennifer Waite, VP of Product Marketing, PlayvoxThe Great Resignation. The Great Reshuffle. The Big Quit.
Whatever you call it, you cannot overlook the fact that 48 million workers quit their jobs in 2021. Employees are looking for career opportunities that fit their desire for work-life balance. For contact centers, managing this push from employees is particularly challenging.
Learn what contact centers can do to provide long-term career opportunities for their employees and be their ‘employer of choice.’
_________________________________
Learn more at https://www.playvox.com/podcast/
2022-07-2526 min
IxDA Sydney Podcast13 - Mentoring Stories | Final thoughts on the IxDA Mentoring ProgramHello and welcome to the final episode of this series, The Season Finale! Mentoring stories.
In this episode, Molly, Vinita and Sam are joined by a whole host of mentors to discuss their personal experiences during the IxDA mentoring program. We'll dig into what they found surprising, the differences of mentoring within the workplace to externally, and key resources they hang their hat on when mentoring.
Segment 1: - 01:00
Vee Mercado: Lead Designer @ WooliesX
Fabiana Eisenmann: Product Designer @ Playvox
Segment 2: - 15:14
Vivid Savitri: Head of UX @ Breville
Sam Dawson: UX Designer @ Macquarie Bank
U...
2022-07-0648 min
Masters of SupportIntroducing: Masters of SupportHigh-performing customer support teams have one thing in common: leaders who are committed to engaging the workforce to create exceptional customer experiences. Join the Playvox team and customer support leaders from around the industry as they share their stories. Are you ready to learn from the Masters of Support?
2022-06-1513 min
The Inflow Experience PodcastJennifer Waite, VP of Product Marketing at PlayvoxOur guest today is Jennifer Waite, VP of Product Marketing at Playvox. We talk with Jennifer about her role at Playvox, the evolution of WEM/WFM technology, and changes we might see in the near future for the customer experience space.
2022-05-1724 min
RO-AR.com : Numbers, Nuances & ObservationsKeeping Teams Motivated In this full interview with Lee Cottle, General Manager, Europe, from Playvox, we discuss the importance of team motivation, how to keep them motivated, engaged, and find performance in what has recently been a challenging environment. More insights and videos at https://www.ro-ar.com
2022-04-0338 min
The Clopen EffectCassandra Wears Half Shirts2 different guys, Cass' half shirt, embarrassing moments, computer problems, Cass grabs lunch during calls, Meredith forgets her point of the story, time changes, TikTok story, Ready Player One movie, catfish filters, cookie baking, why are you trying to be perfect?, some managers are bad, our bestie will do anything for her job, 'yes people', checklists, what kind of manager are you, we share information from playvox.com on management styles, never a dumb question, looking up to the great managers, stop bringing personal stuff to work, Meredith surprises Cass with a quiz from buzzfed.com. Merch store: https://www...
2021-12-171h 12
Tertulia DigitalTertulia Digital - Episodio 3Conversamos con Óscar Giraldo (Playvox) y Mateo Burgos (MBC) sobre trabajo remoto desde Manizales.
2021-12-0723 min
Tech TalksHow do you optimize a workforce, but don't lose the stuff that makes work fun!Lee is General Manager of Europe at Playvox, a company helping to optimize the performance of staff in call centres. We're discussing cloud, omnichannel etc... but how do you use the tech in a way that actually motivates people? That's the big question to ask today.
2021-08-0634 minTech TalksHow do you optimize a workforce, but don't lose the stuff that makes work fun!Lee is General Manager of Europe at Playvox, a company helping to optimize the performance of staff in call centres. We're discussing cloud, omnichannel etc... but how do you use the tech in a way that actually motivates people? That's the big question to ask today.
2021-08-0634 min
Rodz OnlineCINDERELLA - DISCOGRAFIA COMENTADA#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-07-251h 41
Desafiantes PodcastEP 009: Oscar Giraldo | Playvox | Hablemos de crecimiento y atención al clienteLa atención a tu cliente es lo primero, por eso veremos la experiencia de Oscar Giraldo fundador y CEO de Playvox, quien logró crear una startup para capacitar a los agentes, líderes de equipo, analistas de control de calidad y gerentes, con las capacidades e inteligencia necesarias y en tiempo real para complacer a los clientes y aumentar los ingresos.
Temas que se tocan durante el podcast 🎧:
✅ Atención al cliente
✅ Inspiración
✅ Retos
✅ Problemas y soluciones
¿Qué buscar en el momento de crear el equipo?
¿Cuáles son la claves...
2021-07-1938 min
Rodz OnlineKISSTORY - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-07-142h 48
Rodz OnlineMÖTLEY CRÜE - DISCOGRAFIA COMENTADA#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-07-122h 44
Rodz OnlineEDU FALASCHI - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-07-0654 min
Rodz OnlineMEGADETH - A ENTRADA DE NICK MENZA E MARTY FRIEDMAN#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-07-0410 min
Rodz OnlineDOUG ALDRICH - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-07-0448 min
Rodz OnlineHELLOWEEN - DISCOGRAFIA COMENTADA#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-06-163h 49
Rodz OnlineVINCE NEIL VOLTA AOS PALCOS EM PÉSSIMA FORMA#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-06-1109 min
Rodz OnlineOS MELHORES DISCOS DOS ANOS 70#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-06-082h 16
Rodz OnlineSCORPIONS - BLACKOUT - DISCO COMENTADO#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-06-0425 min
Rodz OnlineALEXANDRE GRUNHEIDT - ANCESTTRAL - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-05-271h 57
Rodz OnlineMEGADETH | DAVID ELLEFSON ESCÂNDALO E DEMISSÃO - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-05-261h 53
Rodz OnlineFABIO STANLEY - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-05-251h 51
Rodz OnlineDISCOS QUE MARCARAM - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-05-182h 52
Rodz OnlineKISS E OS BASTIDORES DA REUNION TOUR - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-05-133h 01
Rodz OnlineFELIPE SIMMONS MENDES (KISS COVER BRASIL) - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-05-132h 46
The Frye Show#153: Oscar Giraldo - Founder & CEO Playvox - Entre la Convicción y la Crisis“El cambio es bueno. Esa apertura de mente de decir, voy a dejar eso a lo que le he apostado mi vida los últimos años para hacer algo totalmente nuevo es necesario para sobrevivir para una empresa.” - Oscar Giraldo ( 👈🏽 link a persona, mis pensamientos del audio, libros, el podcast, y más)Oscar Giraldo es Fundador y CEO de Playvox. Playvox es una suite de optimización para evaluar, mejorar e inspirar el desempeño de los agentes de call center. Tienen clientes como Nike, fiverr, Dropbox, Twitter, Okkta, Nubank, OLX, Deliveryhero.En noticias recientes, cerra...
2021-05-062h 14The Frye Show#153: Oscar Giraldo - Founder & CEO Playvox - Entre la Convicción y la Crisis“El cambio es bueno. Esa apertura de mente de decir, voy a dejar eso a lo que le he apostado mi vida los últimos años para hacer algo totalmente nuevo es necesario para sobrevivir para una empresa.” - Oscar Giraldo ( 👈🏽 link a persona, mis pensamientos del audio, libros, el podcast, y más)Oscar Giraldo es Fundador y CEO de Playvox. Playvox es una suite de optimización para evaluar, mejorar e inspirar el desempeño de los agentes de call center. Tienen clientes como Nike, fiverr, Dropbox, Twitter, Okkta, Nubank, OLX, Deliveryhero.En noticias recientes, cerra...
2021-05-062h 14
Rodz OnlineDIVA SATANICA - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-04-3036 min
Rodz OnlineMARCUS CASTELLANI - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-04-292h 11
Rodz OnlineRICHIE SAMBORA - DISCOGRAFIA COMENTADA#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-04-272h 25
Rodz OnlineVITÃO BONESSO - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-04-211h 37
Rodz OnlineGUNS N' ROSES - DISCOGRAFIA COMENTADA#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-04-173h 04
Rodz OnlineSONIA ANUBIS - RODZ ONLINE PODCAST#rodzonlineInstagram Rodrigo: @rodrigotalayerAPOIO: PLAYVOX BR: https://playvox.com.br/ Clara Lima: https://linktr.ee/limaclaraSe você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonlineOu torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe!Se você curte o canal e os vídeos que assistiu, por favor, ajude o...
2021-04-1146 min
Rodz OnlineRODRIGO FLAUSINO - RODZ ONLINE PODCAST#rodzonline Instagram Rodrigo: @rodrigotalayer APOIO: PLAYVOX BR: https://playvox.com.br/Clara Lima: https://linktr.ee/limaclara Se você curte o Rodz Online, ajude a manter o canal com qualquer quantia clicando no link: https://apoia.se/rodzonline Ou torne-se um membro associado do canal por apenas R$ 2,99 E se ainda não é inscrito no canal, não se esqueça de se inscrever e compartilhar o link do Rodz Online nas suas redes sociais. Curta, Comente, Inscreva-se & Compartilhe! Se você curte o canal e os vídeos que assistiu, por favor...
2021-04-082h 09
LatamList EspressoNubank raises $400M Series G, Ep 32In this week’s Espresso we cover updates from Latam’s unicorns and other news from startups including Latinia, Superfüds, Abaco, PlayVox, and 123Seguros.
2021-02-0205 min
Más Que StartupsKaleidos, una historia diferente de éxito - MQS #72Cuando escuchamos el término "éxito" cada uno de nosotros tenemos una idea en la cabeza. Si nos referimos a éxito empresarial, aunque también variado, hay una idea preponderante que nos lleva a pensar que el objetivo de una startup es ser vendida. Kaleidos es una consultora de software con una fuerte cultura (así lo cuentan ellos) . En sus 10 años de vida, han desarrollado proyectos para empresas como Repsol, Decathlon, Salupro y una larga lista de startups, además de varios productos propios fruto de sus PiWeeks. Tras haber nacido y crecido con el apoyo de vari...
2020-11-301h 40
Más Que StartupsÓscar Giraldo, revolucionando call centers con Playvox - MQS #71Hace tiempo que lo buscábamos y no quisimos dejar la oportunidad de entrevistar a uno de los emprendedores latinoamericanos que más ruido está haciendo, Óscar Giraldo, CEO de Playvox.Playvox es una solución SAAS que facilita la gestión de call centers poniendo a los propios agentes en el centro de la gestión.Óscar Giraldo, ingeniero de sistemas de formación, empezó su carrera como técnico pero pronto se dio cuenta de que se le daba mejor buscar problemas, y solucionarlos. Fundó primero Medularis, una empresa de servicios basados en Voz sobre IP...
2020-11-171h 10
En ContxtoS. 29 - El romance de Europa con Brasil1.- [Min 02:44] Telefónica invierte en Redpoint eventures [http://bit.ly/telefonica-redpoint-brasil]
2.- [Min 07:43] Playvox adquiere a Trainbox [http://bit.ly/playvox-compra-trainbox]
3.- [Min 13:02] Incharge se alía con BMW [http://bit.ly/incharge-bmw-brazil]
2020-03-1219 min
2019-08-3000 min