Shows
The Future of HospitalityHow Beaumier Redefines Luxury HotelsWant guests who feel at home without scripted service?Learn how Beaumier's CEO Billy Skelli Cohen builds simple luxury that empowers staff and elevates stays.Guest: Billy Skelli-Cohen, CEO of Beaumier, leads a collection of characterful hotels across the Alps, Provence, and the Mediterranean and explains how guest-led design and people-first culture drive measurable guest satisfaction and operational simplicity.- Increase guest satisfaction by replacing scripts with flexible, guest-led check-in and service.- Cut design and maintenance costs while boosting luxury perception through simple, repeatable materials.- Improve staff morale and retention by designing...
2025-11-1829 min
The Future of HospitalitySmith Travel Research: Unlocking Hotel Data PowerStop guessing on pricing and comp sets. Learn how to turn STR data into decisions that protect GOP and growth.Host Cesar Wurm speaks with Isaac J. Collazo, analytics leader at Smith Travel Research, who brings 25+ years across Marriott and IHG and a proven talent for making hotel data actionable.- Create on-the-fly comp sets to validate development pro formas and test market assumptions.- Combine STR and CoStar insights to identify nearby demand drivers and targeted prospects.- Present owners what they care about by contextualizing RevPAR with submarket trends and GOP impact....
2025-11-1338 min
The Future of HospitalityWellness Is The New Luxury PlaybookDiscover how wellness becomes the defining advantage in luxury hospitality.Guest: Patrick Fernandes, CEO of Alchemy Wellness Resorts and Executive Managing Director at Carillon Miami Wellness Resort, joins Host Armando Cerda to unpack 25+ years of luxury leadership and the tactics that turn wellbeing into measurable guest value.- Embed wellness as an operational philosophy to increase guest loyalty and premium rates.- Deploy touchless wellness circuits and high-tech restorative journeys that boost guest recovery and satisfaction.- Build culture through trust, recognition and purpose to reduce turnover and deliver authentic service.- Apply curiosity...
2025-10-2735 min
The Future of HospitalityDesigning trust into the travel journeyThe Fly Fairly team unpacks how Gen Z is reshaping travel with new expectations around transparency and flexible payments. From buy now, pay later to the rise of discovery-first planning, this episode explores what OTAs must change to keep up with the next generation of travelers.
2025-10-2444 min
The Future of HospitalityLead hospitality with empathy and generosityRecenter hospitality around generosity and memory.Learn how to shift from scarcity to service and lead teams that thrive.Steve Fortunato is a leadership expert, entrepreneur, and founder of the event venues, the Harper and the Fig House, and roomforty a catering company that served the Los Angeles area for 20 years, and has now relocated to Santa Cruz to do intimate, immersive gatherings that create lifelong memories. Known for pioneering the Host Mindset, Steve helps leaders and organizations cultivate genuine relationships that drive performance, foster belonging, and sustain long-term success. His transformative approach empowers leaders to navigate compl...
2025-10-231h 02
The Future of HospitalityUsing hospitality to transform train travelStop treating transportation like a commodity. Learn how hospitality wins riders, loyalty, and revenue.Patrick Goddard turned hotel service into a thriving intercity rail experience that customers love.Guest: Patrick Goddard, CEO of Brightline Trains Florida, leads the $6B project that relaunched private intercity rail in the US, delivering 300,000 monthly riders, a 75 NPS, and 95% on-time performance.- Design passenger journeys that feel like a hotel stay, increasing loyalty and repeat bookings.- Convert car-centric travelers by marketing real guest benefits that reduce friction and boost adoption.- Scale operations while protecting service: tactics to...
2025-10-2337 min
The Future of HospitalityFrom snackbar to smart hotel chain (Dutch)Turn underused property into a profitable, tech-forward hotel.Learn how Jordi De kort scaled five hotels and opened a new resort in Curaçao using mobile key, receptionless check-in, and sustainable systems.Guest: Jordi De kort, founder and hotel developer at Steinmetz | De Kort, operator of five hotels and the Nova Curaçao resort, shares hands-on lessons from fast-growth hotel development.- Cut operating costs by adopting mobile key and automated check-in without losing guest convenience.- Increase occupancy and average length of stay by designing rooms for long-stay comfort and flexibility.- Future-proof pr...
2025-10-1633 min
The Future of HospitalityMake Your Hostel Irresistible On OTAsMaximize bookings without competing on price.Optimize your OTA shop window to attract the right guests.Guest Khalifa Saqer, CEO of HostelHop and hospitality consultant with 13 years' experience, joins Host Gabriella Gomes Branco to share tactical growth strategies for hostels.- Make your OTA listing the shop window: better photos and traveler-focused descriptions that raise conversions.- Turn OTA traffic into direct bookings by packaging clear value, improving reviews and responding strategically.- Leverage partnerships like transport integrations to expand reach, lower marketing effort and add traveler perks.- Design spaces and experiences...
2025-10-1630 min
The Future of HospitalitySustainability isn’t the end goalCan a safari lodge teach hotels how to give back more than they take?Emma Müller shares practical, scalable steps to move hospitality from sustainable to regenerative.Guest: Emma Müller, student at Hotel School the Hague with experience in South African luxury safari lodges, an internship in Frankfurt, and co-creator of a minor in regenerative society.- Reframe success beyond RevPAR so your property measures social and ecological returns.- Implement small, high-impact changes that scale into lasting community benefits.- Use guest experiences and staff engagement to strengthen conservation and local hi...
2025-10-1536 min
The Future of HospitalityMake a Better Guest Experience with the Right Music (Dutch)Make music work for your guests: small playlist changes that boost dwell time and revenue.Discover how branded soundscapes shape guest perception across hotels, restaurants and retail.Guest: Danny Bas, Sales Director at Xenox Music Media. With 13 years at Xenox and a 35-year track record supplying background music to hotels, retail and venues worldwide, he shares practical music, licensing and tech strategies for hospitality leaders.- Increase guest dwell time and repeat visits by aligning playlists to brand, time of day and venue.- Reduce compliance risk and simplify royalties with practical guidance on Buma...
2025-10-1336 min
The Future of HospitalityEmpowerment Beats Authority In Modern HotelsManaging humanity under pressure: practical leadership that turns complaints into loyalty.Short, low-cost tactics you can use this week to boost guest satisfaction and team morale.Jordy Smit, General Manager at Courtyard by Marriott, brings over 16 years with Marriott, pre-opening experience at Moxie Utrecht, and hands-on leadership running hotels in Berlin through COVID. In conversation with host Arjan Eikelenboom he shares how servant leadership and empowerment drive measurable results.- Empower your team to resolve complaints on the spot so guests leave happy and return- Use micro-recognition and on-the-spot gestures to keep morale high...
2025-10-1245 min
The Future of HospitalityQuality Over Quantity: Rethinking Hospitality Beyond CitiesCan Amsterdam grow tourism without sacrificing livability?Hear how one policy shift and targeted real estate can move visitors out of the crowded center.Guest: René van Schie, Director Accommodations and Leisure, Metropool Regio Amsterdam. Host: Arjan Eikelenboom. René moved from managing the Vondelpark youth hostel to coordinating hotel and leisure development across 30 municipalities, giving him hands-on insight into zoning, place-making and community-focused tourism.- Avoid costly hotel projects by learning where not to build and how to align with municipal strategy- Use high-quality regional attractions to redistribute visitors while protecting neighborhood life...
2025-10-1237 min
The Future of HospitalityRethinking Short Stays: Revenue to ReconnectionWant 10 to 30% more revenue without adding listings?Learn the daily habit and design choices that turn operations into a growth engine.Guest Eric Moeller, CEO of Freewyld, a founder who turned operational excellence into a growth engine and a leading voice in short-term rentals. Hosted by Gabriella Gomes Branco.- Capture 10 to 30% more revenue by owning your pricing tool and checking market pacing daily.- Stop reactive price slashes and implement a revenue strategy that responds to competitor bookings and demand.- Boost direct bookings and repeat stays by designing intentional, tech free experiences...
2025-09-2831 min
The Future of HospitalitySkip Cleaning, Plant Trees: Hospitality's Win-WinSkip a daily clean, plant a tree, and turn guest choice into measurable sustainability impact.Hear how one hotelier made this idea global and planted close to 700,000 trees.Guest: Floris Licht, hotelier, entrepreneur and founder of Company: Hotels for Trees, and General Manager at DoubleTree by Hilton Amsterdam Central Station. Host: Arjan Eikelenboom.- Save housekeeping costs while funding verified tree planting projects.- Boost staff recruitment and team engagement with hands-on planting days.- Offer guests an easy carbon-aware option that integrates with PMS and digital check-in.- Convert group...
2025-09-2838 min
The Future of HospitalityBeyond Bookings: Human Touch Meets Tech (German)Stop losing bookings to complexity and outdated systems.Make technology work for guests, staff, and your bottom line.Susanne Frankenhauser, hospitality sales and distribution consultant at TH-Experts, draws on hotel apprenticeship roots and hands-on experience with reception, sales, PMS, channel managers and website integrations to help independent properties modernize.- Fix revenue leaks by identifying unused PMS features and cleaning booking data- Boost direct bookings with focused content and consistent portal pricing in 4 to 8 weeks- Select right-sized technology and roll it out step-by-step to protect brand and budget- Blend smart...
2025-09-2439 min
The Future of HospitalityIs Your UVP Costing You Guests?Stop guessing what guests want. Learn a practical process to turn customer conversations into a clear, revenue-driving proposition.Market clarity, a single source of truth, and AI-ready operations that protect margin and service.Anu Ala-Outinen, co-founder of Moder and former competition lawyer turned travel tech entrepreneur, explains how to validate your market and make your UVP operational.- Validate demand by talking to customers so you attract the right guests and reduce costly assumptions.- Craft a UVP that is clear, relevant, and memorable so teams make faster, more consistent decisions.
2025-09-2127 min
The Future of HospitalityFrom Doorman To Director: Servant Leadership SecretsMake your hotel team indispensable and your guest experience unforgettable.A career from doorman to Managing Director with repeatable tactics for leaders.Guest: Ramon Reyes, Managing Director at Omni Atlanta Hotel. A servant leader who led multiple pre-openings and won General Manager of the Year while running one of Omni's largest nearly 1,100-room properties.- Retain and grow talent by building internal career pathways and a career closet that removes barriers to advancement.- Lead across departments using cross-training tactics that build credibility and operational fluency.- Design memorable group and F&B experiences...
2025-09-1951 min
The Future of HospitalityMake Payments Your Competitive AdvantageStop losing cash and time to clunky payment processes.Hear how payments data can unlock liquidity, cut risk, and speed bookings.Will Bicknell, who leads Felloh and brings experience as a tour operator and former FinTech chief innovation officer, joins host Gabriella Gomes Branco to explain how payments, data, and compliance transform travel operations. He shows practical steps operators can use today.- Automate payments to reduce manual chasing and fraud exposure, saving staff hours.- Reconcile payments with bank data to free working capital and simplify finance.- Use payment data to satisfy...
2025-09-1925 min
The Future of HospitalityBoutique Hotels: Soul, Staff, And Smart TechWant to know about boutique hotels that feel alive and profitable? Tune in.How one director rebuilds tired properties by prioritizing people, design, and local partnerships.Guest Nicoline Montanus, director of Arq Hotels, shares her experience leading iconic properties and building boutique hotels with soul.- Increase guest satisfaction by making staff the core of every stay, improving warmth and retention.- Cut food waste and costs while delivering memorable, personalized breakfasts.- Free team time with smart digital tools so staff can focus on human moments.- Revive tired hotels through trust-first...
2025-09-1842 min
The Future of HospitalityStrategic Hospitality: 5 Shifts to Future-Proof HotelsStop building next year from last year's budget.Learn how boutique hotels can anticipate change and convert tech into time for real hospitality.Sander Allegro, founder at Allegro INN ovations, a 25+ year hospitality strategist who became a general manager at 21 and chairs Quality Lodgings.- Future-proof your property by identifying the major forces that will reshape demand and operations.- Use technology to remove admin, freeing teams to deliver unforgettable, personal welcomes.- Apply low-cost operational tweaks that measurably lift guest satisfaction and review scores.- Lead with curiosity, build informal networks, and...
2025-09-1843 min
The Future of HospitalityScott Eddy on Storytelling, Authenticity and TrustStop losing guests before they book.Learn how culture, conversation and authentic storytelling turn social media into revenue.Scott Eddy, hospitality influencer, brand strategist and globetrotting speaker at MrScottEddy. He built the region's first major digital marketing agency in Asia and pioneered social media for travel, with work including the Star Alliance round the world campaign, Aman as an early client, and tourism board partnerships such as Jamaica.- Close the loop on communications to protect trust and stop ghosting that destroys culture and guest loyalty.- Convert staff engagement into repeat business by treating...
2025-09-1854 min
The Future of HospitalityFrom Chaos To Clicks: Hotel Connectivity UnlockedFix hotel connectivity, before it costs you bookings, revenue, and trust.Learn how one travel‑tech team turns supplier chaos into sub‑500ms search and rapid go‑live.Guest: Mrigindra "Boney" Mithil, co‑founder of Zentrumhub - a travel‑tech connectivity platform powering 3M+ bookings annually and trusted by dozens of OTAs; Boney shares hands‑on lessons from integrations, scalability and founding through COVID.Key takeaways:- Go live faster: reduce time‑to‑market and cost — launch in days instead of months.- Win conversions: sub‑500ms search speeds cut drop‑offs and protec...
2025-09-1241 min
The Future of Hospitalitythe Future of Hospitality Education with Marco ten HoorWant graduates who arrive ready to run a 24/7 operation? Learn how to turn hospitality education into real‑world workforce pipelines.Guest: Marco Ten Hoor, Academy Director, Hotel Management School Leeuwarden. A fifth‑generation hotelier who led a curriculum overhaul, scaled real‑world learning to ~3,000 students, and built deep industry partnerships and accreditation.- Hire candidates with practiced hostmanship and guest‑recovery skills to cut onboarding time. - Co-create revenue‑generating learning companies so students gain commercial experience before they join you. - Apply blended learning and rapid digital pivots to maintain training continuity during crises.
2025-09-0554 min
The Future of HospitalityLGBTQ travel is everyone’s businessHow do you sell safety and welcome in places where LGBTQ travelers aren’t protected?John Tanzella reveals practical strategies to turn cultural and political complexity into business opportunity.Guest: John Tanzella, President & CEO of IGLTA — 20 years leading global LGBTQ travel advocacy and the IGLTA Foundation, operating across 80 countries.- Assess destination risk and protect guests: practical checks for laws, culture, and safety partnerships.- Open new markets responsibly: tactics to engage governments, tourism boards, and members to expand LGBTQ travel.- Build talent pipelines: use fellowships, mentorship and cross-role experience to recr...
2025-09-0537 min
The Future of HospitalityHotel Growth Secrets: How Black Label Scaled to 9 HotelsStop losing sleep over unpredictable occupancy, learn the pragmatic playbook that turned a one‑man hotel into a profitable regional operator.Martin Hendricks explains how to scale, survive crises, and squeeze margin from every P&L line.Guest: Martin Hendricks, CEO & founder of Black Label Hotels — nine‑hotel operator with DoubleTree by Hilton partnerships, proven turnaround specialist, and backed by a long‑term family office.- Get repeatable scaling tactics to move from boutique to multi‑property profitability.- Protect cashflow and staff in crises — practical decisions that preserved operations during 2008 and COVID.
2025-09-0346 min
The Future of HospitalityHotel PR Secrets: Win The Nordic Traveler's HeartHow do European hotels win the Nordic traveler? Regitze, founder of Rose PR, reveals her "slow PR" playbook—storytelling, authenticity and nature-led positioning that turns properties into destinations. Tune in to rethink hotel PR for Scandinavia.
2025-09-0331 min
Vacation Rental ResolutionsThe Guests Journey: Mapping It Out From Booking to Review-086Grab your copy of “The 7-Day Vacation Rental-Jumpstart” downloadhttps://vacationrentalresolutions.com/The-7-Day-Vacation-Rental-Jumpstart.pdf Mapping the Guest Journey for Five-Star Reviews Today, we’re diving deep into the entire guest journey—because it’s not just about the stay. It’s the sum of every touchpoint from booking to check-out and beyond. I’m sharing practical, fun, and sometimes hilarious insights on how to craft experiences guests rave about. Timestamps: 00:00 – Intro 01:30 – Why Mapping the Guest Journey Matters 03:15 – Booking: The First Impression 06:00 – Pre-Arrival Magi...
2025-08-1408 min
The Future of HospitalityWhat makes hotel teams truly strong (German)Michaela Luckhardt shares how she built strong hotel teams through crisis, family life, and change. From recruiting with intention to leading with empathy, she reveals what keeps staff motivated, even under pressure. An honest, inspiring look into the people-first side of hospitality.
2025-08-0446 min
The Future of Hospitality'The Irene Button': Why Celebrities Don’t Google Event PlannersFrom luxury weddings in Tuscany to last-minute villas for Justin Bieber and Ed Sheeran, Irene Avogadri has seen it all. In this episode, she shares how she built trust with A-list clients, and why being “the fixer” isn’t about glamour, but grit.
2025-07-3146 min
The Future of Hospitality'Old hospitality' is out, what’s next?In this episode, William Yarney shares how hospitality is being redefined, from post-COVID guest expectations to Gen Z’s demand for purpose, boundaries, and connection. Drawing from his journey at Soho House and The Social Hub, he reveals how the future of our industry is being shaped by empathy, innovation, and intentional leadership.
2025-07-2529 min
The Future of HospitalityBurnout Isn’t the Problem - Misalignment IsIn this episode, David Arraya redefines what’s truly draining your hotel teams, and it’s not workload. From ego-driven leadership to energy-based alignment, he shares a powerful blueprint for conscious hospitality. If you lead people, this conversation will shift the way you think about culture, presence, and long-term performance.
2025-07-2450 min
The Future of HospitalityHow a simple ad sparked a hospitality movement (Dutch)What started with a simple newspaper ad and a group of strangers in a castle grew into Villa Vibes: a hospitality brand with thousands of bookings each year. Discover how Harold Blanken combined curiosity, connection, and adventure into a concept that redefines hospitality.
2025-07-1735 min
The Future of HospitalityShaping the Next Generation of Hospitality LeadersDiscover how Hotel School Amsterdam - The Hague is redefining hospitality education. Senior lecturer Annemoon Schepel shares how today’s students learn leadership, emotional intelligence, and the smart use of AI. This episode explores how modern hospitality schools prepare future hotel leaders with real-world skills, challenge-based learning, and human-centered leadership.
2025-07-1733 min
The Future of HospitalityFrom Mopping Floors to Leading Miami’s Top Wellness ResortArmando Cerda’s story begins with a mop at Dunkin’ Donuts. Today, he’s the executive hotelier at Carillon Miami Wellness Resort. In this episode, he shares how grit, emotional intelligence, and one chance encounter shaped his rise through the ranks of hospitality. Raw, real, and inspiring for every hotel leader.
2025-07-1339 min
The Future of HospitalityPreparing the Next Generation of Hospitality LeadersIn today’s dynamic hospitality industry, nurturing young talent is more crucial than ever. It’s about more than teaching skills. It’s about preparing individuals to lead with empathy, adaptability, and vision. Through mentorship and hands-on experience, we empower the next generation to navigate challenges confidently and elevate the standards of hospitality worldwide.
2025-07-1332 min
The Future of HospitalityThe spark that never leftXander Verheij discovered his passion for luxury hospitality during his Ritz-Carlton internship in Barcelona. From reading guest psychology to thriving in multicultural teams, he shares how that experience shaped his personal growth—and why, even after trying other paths, he knew hospitality was where he truly belonged.
2025-07-0738 min
The Future of HospitalityMake your team proud to serveVerónica Sánchez Martín shares how leaders can build happier hospitality teams - without slogans or fake smiles. From Vienna to Barcelona, she’s turning service into a movement and proving that kindness is good business.
2025-06-3035 min
The Future of HospitalityThe real work behind hospitality (German)Emily Keppel reveals what it really takes to run a modern hotel—balancing guest satisfaction, team spirit, tech upgrades, and family dynamics. A raw and inspiring look into the human side of hospitality leadership.
2025-06-2232 min
The Future of HospitalityBeyond Greenwashing: Real Sustainability in HospitalityDragos Avram shares how real impact comes from embedding sustainability into business DNA, where finance, HR, tech, and GMs collaborate. From data-driven ROI to green loans and shifting regulations, we explore how hotels can go green without going solo, or going broke.
2025-06-2236 min
The Future of HospitalityBuilding Hospitality with SoulFrom building theatrical hotels to launching Soho House Copenhagen, Nikolaj Tamakloe reveals how true hospitality is built, not just imagined. A masterclass in turning creative vision into operational excellence, with soul.
2025-06-2236 min
The Future of HospitalityThe new rules of Hospitality HiringFrom intimate events in luxury hotels to meetings with leaders at KSL Capital and Mandarin Oriental, Alexander Shaw, Director of Real Estate at Aviary Consulting, shares how relationships, industry insight, and personal branding are shaping hotel recruitment, and his goal to make Aviary the top firm worldwide.
2025-06-1633 min
The Future of HospitalitySecrets behind unforgettable guest staysZulal Gul Al Mari, Fairmont Gold Manager, shares how emotional connection, cultural awareness, and fearless guest feedback handling turn hospitality into something unforgettable. From Dubai to Canada, her journey is filled with insights every hotelier can use to make guests feel truly at home.
2025-06-1545 min
The Future of HospitalityHow Saudi hospitality does it differentlyIn this episode, Hael Rajab reveals how Saudi hospitality blends culture, family legacy, and smart business. From pre-opening challenges to launching his consultancy, he shows why Saudi hotels are redefining guest experience—without relying on global chains.
2025-06-0928 min
The Future of HospitalityThe real upsell starts after check-in (Dutch)Most upsells stop at check-in. David Claessen shows how smart apps and push messages drive extra revenue during the stay—think bike rentals on sunny days or a last-minute pizza deal. Simple nudges, serious results.
2025-06-0622 min
The Future of HospitalityQR codes that add service, not replace itMaurits Franken, co-founder of Orderli, explains how smart QR code solutions can enhance hospitality—not automate it away. From saving understaffed Saturdays to boosting tips and tailoring menus, this episode shows how tech can empower teams without losing the human touch.
2025-06-0530 min
The Future of HospitalityInside the lens of hotel storiesGergely Jancsó, owner of Greg Images, reveals how he captures the soul of a hotel in every shot. From wedding chaos to serene luxury rooms, his lens now tells stories that help hotels sell themselves. Learn how light, composition, and storytelling win guests.
2025-06-0537 min
The Future of HospitalityWhy conversational AI will change hospitalityAdrien Mathieu, co-founder of Kleio.ai, explains how conversational AI is replacing outdated websites and filters in hospitality. From discovery to booking, AI-powered agents are helping brands convert better, personalize deeper, and reclaim digital space from OTAs. This tech isn’t coming — it’s already here.
2025-05-3030 min
The Future of HospitalityTransforming hospitality through vision and strategyBoris Lefterov shares how Nomante Hospitality blends creative vision with operational strategy to shape lifestyle-driven hotel concepts. From feasibility to execution, he reveals how bold thinking and structure can redefine what hospitality looks like in emerging markets.
2025-05-3051 min
The Future of HospitalityCleanliness is not a standard, but a must (German)Denise Gru reveals why housekeeping is far more than cleaning—it’s the emotional and operational core of hospitality. From training and leadership to guest experience and team dynamics, she explains how well-run housekeeping defines a hotel's quality. A must-listen for anyone who wants to elevate service from the inside out.
2025-05-1550 min
The Future of HospitalityHospitality with soul, not scriptsAngelo Vassallo, General Manager at Tivoli Doelen Amsterdam, blends structure with soul to create unforgettable guest moments. Learn how he leads with empathy, builds trust with his team, and brings SOPs to life through meaningful human connection.
2025-05-1131 min
The Future of HospitalityFrom rebrand to Best Hotel Bar of 2025Olga Galiuk breaks down the transformation of LuminAir Amsterdam — from a tourist photo stop to a vibrant local destination with award-winning cocktails and team energy to match. A powerful story of leadership, branding, and hospitality done right.
2025-05-0833 min
The Future of HospitalityNo more lobby chaos, room delivery is hereSanne Feiken, COO of Room Delivery, shares how their platform streamlines in-room ordering—from trained couriers to hotel integration—giving guests a better experience and hotels a new revenue stream. This is room service, upgraded.
2025-05-0825 min
The Future of HospitalityReservations is your sales engineReservations is more than logistics—it’s sales with a headset. Moustafa, Cluster Reservations Manager at Banyan Tree and Delano Dubai, shares how his team drives revenue, guest experience, and loyalty, all before check-in even begins.
2025-05-0840 min
The Future of HospitalityWhat timeless hospitality really looks likeStephan Stokkemans shares how true luxury isn’t in marble lobbies or champagne towers — it’s in human connection, quiet excellence, and emotional moments. With 30+ years at one iconic hotel, he reveals what timeless hospitality really means, and why legacy matters more than trends.
2025-05-0826 min
The Future of HospitalityCommunication chaos? This app brings orderJeroen Klijnsma shares how GoTicking replaces outdated paper lists and endless phone calls with a real-time housekeeping system. Reception, maintenance, and cleaning teams stay aligned—all from one app. Less chaos, more control.
2025-05-0829 min
The Future of HospitalityInside the business of selling hotelsThéodore Boschmans breaks down the hotel transaction process—from financials to franchise debates. Discover what makes a hotel attractive to investors and why operations, brand, and sustainability all matter.
2025-05-0833 min
The Future of HospitalityBuilding luxury from the ground up in SeychellesElias Pertoft shares how he built a five-star resort on a remote Seychellois island—from assembling an international team to protecting sea turtles. It’s a true story of crafting luxury from scratch, blending nature, culture, and leadership to create an unforgettable guest experience in one of the world’s most breathtaking destinations.
2025-05-0831 min
The Future of HospitalityThe power of showing up as you are Cesar Wurm shares his journey from hotel intern to SVP—and how sobriety, vulnerability, and true connection became his greatest assets. A raw and real look at leadership in hospitality, where showing up as you are might just be the future’s most powerful strategy.
2025-05-0834 min
The Future of HospitalityWhy your MICE strategy isn’t working (German)MICE expert Bernd Fritzges reveals the biggest mistakes hotels make when handling MICE requests—and why 36% never get answered. Discover how speed, SOPs, and smarter tech can turn missed chances into serious revenue.
2025-04-0434 min
The Future of HospitalityMake guests feel like roommatesBurg de Rave shares how Room Mate Bruno Hotel brings happitality to life—where guests are more than customers, they’re treated like roommates. Discover how trust and warmth redefine the hotel experience in Rotterdam.
2025-04-0238 min
The Future of HospitalityThe hidden leaks in your hotel opsFelix Kraemer, co-founder of JF Hospitality, exposes the silent killers in hotel operations—from broken data flows to slow response times and outdated systems. Discover how fixing your infrastructure can unlock revenue, save resources, and future-proof your business.
2025-04-0229 min
The Future of HospitalityMake your story the destinationYour hotel’s story isn’t just background—it’s the reason guests book. Bart Hilgers shares how independent hotels can turn their narrative into strategy, impact, and identity. This episode is a must-listen for those ready to lead with meaning.
2025-04-0243 min
The Future of HospitalityYour hotel’s secret weapon: the cityGabriella Gomes Branco reveals how Maps Untold helps hotels boost guest experience with hyper-personalized city tips. By connecting travelers to the right local spots, her tech turns great stays into unforgettable trips—and guests into loyal fans. Your city might just be your biggest asset.
2025-04-0231 min
The Future of HospitalityHelping independent hotels compete smarterIndependent hotels deserve powerful tools too. Jonatan Tsuff explains how Noovy helps independent hotels automate, simplify, and stay competitive—so they can focus on what truly matters: their guests.
2025-04-0222 min
The Future of HospitalityWhere hospitality meets social impactDennis Lageweg reveals how hybrid hospitality is transforming The Social Hub into more than just a hotel. By blending students, travelers, and locals, this hybrid model creates real social impact—building community, supporting neighborhoods, and redefining what hospitality can be.
2025-04-0228 min
The Future of HospitalityThe fashion hotel that walks the talkMaarten van Amerongen shares how Westcord Fashion Hotel lives up to its name—from in-house couturiers to stylish sky bars. Learn how fashion drives every decision, and why concept consistency is key to creating unforgettable guest experiences.
2025-04-0227 min
The Future of HospitalityThree restaurants, one hotel and one vision.From Hong Kong kitchens to a hotel on Vlieland, Harold Pekel shares his journey—and how he now leads three restaurants, in one hotel, with one vision. He opens up about team dynamics, building loyalty, and why trust is more important than ever in leadership, especially in F&B.
2025-03-2325 min
The Future of HospitalityThe playbook for hotel and career growthBrian Hicks, CEO of HSMAI, reveals how revenue management, AI, and networking can fuel hotel growth and career success. Discover strategies to future-proof your business, build powerful connections, and stay ahead in an ever-changing hospitality industry.
2025-03-1936 min
The Future of HospitalitySimple hotel sales tweaks for big winsWant to boost hotel revenue without overhauling your entire sales strategy? David Kijlstra reveals small but powerful adjustments that drive big results. Learn how top-performing hotels refine their approach, leverage tech, and close more deals—without adding extra workload. Simple changes, big wins!
2025-03-1940 min
The Future of HospitalityHow hotels can win the talent warCindy Kasanmoeseni, Head of HR at Corendon Hotels & Resorts, shares how hotels can attract and retain top talent in a competitive market. From ditching outdated hiring methods to creating a culture employees love, this episode is packed with game-changing insights for hospitality leaders. Want to win the talent war? Tune in now!
2025-03-1233 min
The Future of HospitalityLife as a hotel cluster manager (Dutch)From the restaurant floor to managing multiple hotels—Robin Minnaard shares his career path in hospitality. What does a hotel cluster manager really do? From leading teams to handling guest expectations, discover the challenges and rewards of running hotels in a fast-changing industry.
2025-03-1032 min
The Future of HospitalityThe frontline perspective hotels need to hearGreat hospitality doesn’t happen in boardrooms—it happens on the frontline. Nichlas shares how real service goes beyond SOPs, why small leadership actions make a huge impact, and how hosts shape the guest experience. His insights prove that the future of hospitality starts with those who greet guests first.
2025-03-0932 min
The Future of HospitalityFrom near bankruptcy to boutique successWith a €100K loss and a struggling hotel, Talia had two choices: walk away or fight for success. She chose the latter. In this episode, she shares how she navigated challenges, rebranded her business, and built a boutique hotel that stands out in Brussels.
2025-03-0730 min
The Future of HospitalityWhy Raoul left hotels to tell their storiesRaoul Fokke once dreamed of running hotels—until he realized his passion was telling their stories instead. From hotel school to luxury branding, his journey took unexpected turns, including a life-changing trip to Patagonia. In this episode, he shares why he left hospitality operations to shape the way we see hotels today.
2025-03-0639 min
The Future of HospitalityFrom crisis to success in hospitalityOpening a hotel during a global crisis sounds like a nightmare, but Sjoerd Sybesma turned it into a success story. In this episode, he shares how he built a thriving hotel with just six people, adapted to constant challenges, and created a guest experience that keeps people coming back.
2025-03-0132 min
The Future of HospitalityHospitality starts in the heartFor Mauricio Schuler, hospitality is not just a business—it’s a way of life, built from the heart. We dive into his journey, from working in kitchens to redefining hospitality culture through leadership, authenticity, and passion. Discover how independent hotels can create workplaces where employees thrive and guests feel genuinely welcomed.
2025-02-2650 min
The Future of HospitalityThe evolution of luxury: from maximalism to personalizationIt’s no longer just about five-star ratings or expensive interiors. Luxury hotel advisor Adam Mogelonsky joins us to discuss the real drivers of high-end hospitality, from guest personalization and AI to the future of wellness and sustainability.
2025-02-2649 min
The Future of HospitalityInside Haarlem’s hidden gem: a GM’s perspectiveIt’s not just about the rooms or the dishes—it’s about the experience and the people behind it. In this episode, Mark Welbers, General Manager of Carlton Square Hotel in Haarlem, shares his insights on hospitality trends, guest expectations, and the evolving role of technology in hotels.
2025-02-2640 min
The Future of HospitalityFrom ocean waves to hotel lobbies: a GM’s storyJalil Steel takes us through his remarkable career, from high-pressure cruise ship operations to running a top Amsterdam hotel. He shares his leadership philosophy, why attention to detail makes all the difference, and how he builds strong teams that deliver exceptional guest experiences.
2025-02-2657 min
The Future of HospitalityFrom Berlin to Chad: a hospitality header’s journeyHow does running a luxury hotel in Berlin compare to managing one in Chad under extreme conditions? Philip Ibrahim takes us through his career, reflecting on lessons in adaptability and the importance of listening. This episode explores what it truly means to lead in hospitality.
2025-02-2638 min
The Future of HospitalityThe power of guest communication in hospitalityGreat guest communication isn’t just about being polite—it’s a key driver of guest satisfaction and revenue. In this episode, Tanja shares how proactive, thoughtful interactions can prevent complaints, increase upsells, and create lasting guest loyalty.
2025-02-2642 min
The Future of HospitalityBehind the scenes of security in luxury hotelsLuxury hospitality thrives on seamless experiences—but what happens when security is tested? Jose Ruiz, Director of Security at Four Seasons, shares the challenges of protecting VIP guests, managing crises, and maintaining trust in an evolving threat landscape.
2025-02-2636 min
The Future of HospitalityNumbers don’t build loyalty: a CFO’s viewHotels chase revenue, but numbers don’t build loyalty—people do. Manish Gupta, CFO and acting CEO of Aureum Palace Hotels, reveals why staff retention matters more than cost-cutting and how true hospitality success comes from relationships, not just reports.
2025-02-0954 min
Matt Talks HospitalityDigital guest journey for hotelsIn this episode of Matt Talks, we explore the evolution of the digital guest journey and how it has reshaped the hospitality industry. Matt takes us back to where it all started for Mews, sharing insights into the company’s vision for creating a seamless, tech-driven experience for both guests and hoteliers. He breaks down the four key segments of hospitality—the low-cost segment, which prioritizes affordability and efficiency; efficient brands, where streamlined operations meet scalability; personalized experiences, catering to guests who expect tailored service; and frictionless expe...
2025-02-0436 minMatt Talks HospitalityDesigning the perfect digital guest journeyIn this episode of Matt Talks, we explore the evolution of the digital guest journey and how it has reshaped the hospitality industry. Matt takes us back to where it all started for Mews, sharing insights into the company’s vision for creating a seamless, tech-driven experience for both guests and hoteliers. He breaks down the four key segments of hospitality—the low-cost segment, which prioritizes affordability and efficiency; efficient brands, where streamlined operations meet scalability; personalized experiences, catering to guests who expect tailored service; and frictionless expe...
2025-02-0336 min
The Future of HospitalityPersonal Connections in Retail and HospitalityExplore the intersection of retail, hospitality, and technology with Lotte Vink, founder of Lab Fresh. Hear her inspiring journey and learn how to use personalization to elevate guest experiences and build loyalty.
2025-01-2036 min
The Future of HospitalityHospitality Trends: The Operational PlaybookExplore the evolving landscape of hospitality with Erwin van der Graaf. This episode uncovers how sustainability, workforce strategies, and technology are reshaping the operational core of the industry, offering actionable insights for hoteliers and beyond.
2025-01-2040 min
The Future of HospitalityLessons from a Hospitality Trainer: How to Make the Difference?Join us in this insightful episode of The Future of Hospitality as we sit down with Rainer Lagemann, a seasoned hospitality trainer with over a decade of experience shaping guest experiences worldwide. Rainer shares his journey, from his early days in hotels to becoming a leading trainer who helps staff transform interactions into unforgettable moments.Discover practical tips, inspiring anecdotes, and the key to balancing digitalization with authentic human connection. Whether you’re a hospitality professional or simply passionate about creating memorable experiences, this episode offers valuable lessons on how to truly make a difference.Tu...
2024-12-2348 min
The Future of HospitalityResilience in Hospitality: Adapting to a Changing WorldIn the podcast, Rocco Bova shares his journey from a waiter in London to managing a luxury hotel in Yucatan, emphasizing the changing landscape of the hospitality industry. He discusses the decline of loyalty among the newest generation and the importance of creating brand ambassadors instead. Rocco highlights the role of technology in hospitality, noting its impact on human interaction, and shares his vision for a new project called Humble House. He stresses the need for companies to treat employees like family and learn from past crises, advocating for a shift in the industry culture. The podcast concludes with...
2024-12-1950 min
The Future of HospitalityFrom Hotelier to Restaurateur: Redefining F&B with a Bold ShiftWhat happens when a hotel manager at one of the world’s top brands decides to pivot to independent restaurants? In this episode, we talk about how a bold shift from hotelier to restaurateur reshaped how food and beverage operations are approached. From focusing on local communities to crafting innovative concepts, learn why the modern traveler demands more and how hotels can adapt to deliver exceptional F&B experiences. Tune in for actionable insights and real-life examples of success.
2024-12-1037 min
The Future of HospitalityThe Untapped Potential of Ancillary Revenue in HotelsUnlock the power of ancillary revenue to elevate your hotel's TRevPAR. In this episode, we uncover the untapped potential of ancillary revenue, from dynamic pricing to enhancing guest experiences, and reveal how technology and training can drive total revenue growth.
2024-12-0924 min
The Future of HospitalityCybersecurity and AI: a double-edged dilemmaAI transforms cybersecurity, boosting defenses while enabling sophisticated attacks. This session explores how businesses can harness AI responsibly to protect data, build trust, and stay resilient.
2024-12-0930 min
The Future of HospitalityClose the Tech Gap to Deliver What Your Guests Really WantExplore how hotels can align guest expectations with modern practices. John Broome shares insights on overcoming barriers, leveraging technology, and enhancing human connections to deliver exceptional guest experiences.
2024-12-0839 min
The Future of HospitalityRemco Groenhuijzen on Mövenpick’s 'Heartists' ApproachIn this episode, we dive into the art of hospitality with Remco Groenhuijzen, the General Manager of Mövenpick Amsterdam. Remco shares the essence of Mövenpick’s unique 'Heartists' approach — a blend of heart and art that creates memorable guest experiences. From empowering staff to genuinely connect with visitors to making each stay truly personal, Remco unpacks how 'Heartists' transforms the hotel industry.Listen in as we explore what it means to combine passion with creativity, the evolving expectations of modern travelers, and how true hospitality is much more than just a service — it's an art. Whether...
2024-12-0236 min
The Future of HospitalityEx-Hacker Shares Why Hotels are Vulnerable for AttacksIn this episode, cybersecurity expert Tal Kollender shares insights from his journey as a teenage hacker to founder of Gytpol. We explore the weak points in hotel security, the role of misconfigurations, and how AI could both threaten and enhance cybersecurity.
2024-11-2720 min
The Future of HospitalityReducing Turnover in HospitalityIn this episode, Von Nelson, HR Director at DoubleTree Hilton in Portland, shares his insights on why turnover is a major challenge in hospitality, how it impacts the guest experience, and what role AI will play in the future of HR. Discover practical strategies for building teams and fostering a culture that puts people first.
2024-11-2627 min
The Future of HospitalityRedefining Hospitality Sales for a Digital EraIn this episode of The Future of Hospitality, we sit down with industry expert Douglas Abbott to explore how digital innovation is reshaping hospitality sales. From the power of data to the role of AI, Doug shares valuable insights on balancing technology with a human touch to create unforgettable guest experiences. Tune in to learn about the common pitfalls, emerging strategies, and what hospitality brands can do to thrive in a rapidly changing landscape.
2024-11-0745 min