Shows
Buzzsprout WeeklyHow to Sustain Your Podcast Through 2026Send a question for 'Ask Megan'Hey, Podcasters! The end of the year can be a tough stretch for podcasters! Schedules shift, and even the most consistent shows feel the strain of missed recording windows or rushed edits. If your routine has been harder to protect lately, there are ways to simplify your workflow so you can keep publishing without burning out!This week’s Buzzcast episode digs into the full process we use to keep Buzzsprout podcasts running. The team walks through how we outline episo...
2025-12-0901 min
Happy to Help | A Customer Support PodcastHow Intentional Gifting Creates Loyal Customers with Sarah BettsText the show!Sarah Betts, the Director of Support and Operations at Vizit, joins us to talk about one of the most joyful parts of customer experience: intentional gift giving. We dig into why humans naturally connect through gifts, how the smallest gesture can make someone feel seen, and what it looks like to build a gifting strategy that is personal, thoughtful, and realistic for your team.Sarah shares wonderful stories from her time in the corporate gifting world, including an unforgettable moment involving an Avengers superfan CEO and a beautifully targeted gift that immediately...
2025-12-0942 min
Podcasting Q&ATips for Nailing Your Next InterviewSend us a textNervous to start interviewing guests on your podcast? Join Priscilla and me as we share simple and reliable interview strategies that give you the confidence to prepare for, navigate, and execute a great guest interview!If you have questions about preparing for your next interview, email us at support@buzzsprout.com.Have a topic or question we should address on a future episode? Text us or email the Buzzsprout Podcaster Success Team at support@buzzsprout.com Keep podcasting!
2025-12-0111 min
Happy to Help | A Customer Support PodcastTurning Customers into Superfans with Brittany HodakText the show!How do you turn everyday customers into passionate advocates for your brand?Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and explains why apathy is the biggest threat to your business.What You’ll Learn:Why you want customers to become superfansHow customer apathy is the real risk to your businessOne bad touchpoint can cost years of revenueBrittany's SUPER Model CX playbookWhy the Platinum Rule is much better than the Golden RuleHow to craft a great apol...
2025-11-111h 06Podcasting Q&APreparing for Your Podcast LaunchSend us a textTurning your podcast ideas into reality starts with defining your "why" – whether it's a passion project or business venture. This episode breaks down the essential first steps for new podcasters to confidently plan and launch their shows!Check out this Podcasting Q&A Episode for steps on submitting your podcast to the directories, Podcast Directory Submission 101If you have questions about preparing for your podcast, email us at support@buzzsprout.com.Have a topic or question we should address on a future episode? Text us or...
2025-09-1512 min
Happy to Help | A Customer Support PodcastRemote Support Team Management with Erica ClaytonText the show!We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer support teams.Whether you’re leading a global CX department or onboarding your very first remote hire, this episode is packed with practical insights on:Building team culture across time zones (Erica recommends The Culture Map by Erin Meyer)Creating effective onboarding processesPreventing remote burnoutFostering social connection without micromanagingDeveloping communication routines that actually workErica shares lessons from leading distributed support teams at companies like TuneCore and offers re...
2025-09-0955 min
Hormone & Thyroid HealingBrooke Broke Free Of This & Found True Healing | EP40 In this inspiring episode, I'm joined by my friend and member, a dedicated military spouse and mom of four boys, who proves that healing your hormones doesn't require a perfect diagnosis to see real results. After years of following outdated diet rules—eating less, punishing workouts, and ignoring her body's signals—she decided to take a different approach. By nourishing her body, lifting weights, and creating satisfying, hormone-supportive meals for her family, she's lost over 25 pounds and gained so much more: energy, confidence, and a healthy relationship with food. We talk about: How to s...
2025-08-1829 min
Happy to Help | A Customer Support PodcastLive Demos, Orientations, and Reducing Support Tickets Through Customer EducationText the show!In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experience designed to empower new podcasters with confidence, clarity, and connection!We're breaking down:The difference between demos and orientationsHow proactive education reduces support volumeLessons learned from months of live customer sessionsThe power of human connection in digital onboardingTips for launching your own educational initiative (without burning out your team!)If you’re a Customer Support Specialist, CX leader, or anyone th...
2025-08-1248 min
Happy to Help | A Customer Support PodcastThe Role of AI in Customer Support with Conor PendergrastText the show!How should customer support teams use AI without losing the human touch? Priscilla Brooke sits down with customer success expert Conor Pendergrast to explore the evolving role of AI in support workflows. From using AI as a smart assistant to drive efficiency, to building better customer relationships through intentional automation, Connor offers real-world examples, clear do’s and don’ts, and practical tips for teams of all sizes. Learn how to strike the balance between AI tools and authentic human service, and hear why empathy, intentionality, and trust remain at the he...
2025-07-0843 min
Happy to Help | A Customer Support PodcastBalancing Inbox Coverage and Support Projects with Chase ClemonsText the show!We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how his team uses six-week cycles to manage support coverage, build new initiatives, and avoid burnout while still delivering exceptional customer service.In this episode, you’ll learn how 37signals structures their support team to thrive in both reactive and proactive work. Discover how they balance daily inbox demands with meaningful project work, the benefits of hiring “managers of one,” and why project days are key to team longevity. Chase also sha...
2025-05-1357 min
Doing Customer eXperience Right In The AI Era | Stacy Sherman173. Keeping Customer Support Human In An Automated World | Priscilla BrookeWhat if the way you measure customer support is setting your team up to fail? What if prioritizing speed is costing you real relationships? And what if the real customer experience (CX) advantage isn't more tech, but a culture where teams are actually happy to help? In this episode, Stacy Sherman and Priscilla Brooke share bold strategies to move beyond reactive service and redefine it as true customer success. You'll learn how to use employee well-being as a KPI, foster cross-functional collaboration, and implement AI in ways that enhance—not replace—your team's impact. If you're serious about creating loyalty—not ju...
2025-04-2830 min
Next in QueueDo We Have Fans? featuring Priscilla BrookeIt’s highly unlikely that you’ll start a podcast and quickly gain the kinds of fans depicted in this scene from Only Murders in the Building. Selena Gomez, Martin Short, and Steve Martin’s characters not only share an interest in true crime podcasts, but they also start their own podcast while investigating a murder in their apartment building on Manhattan’s Upper West Side. But that doesn’t mean you shouldn’t start a podcast. Podcasts are a medium for connection and community engagement, says Priscilla Brooke. She leads the Podcaster Success team at Buzzsprout, a podcast hosting serv...
2025-04-2555 min
The Supportive PodcastEpisode 10 — Inside Buzzsprout support with Priscilla BrookePriscilla Brooke leads a team of support experts to help podcasters run, distribute, and grow their shows. In this episode she talks about her journey into support, and her approach to service at Buzzsprout.
2025-04-2542 min
Happy to Help | A Customer Support PodcastHow to Build and Maintain an Effective Knowledge Base with Mat PattersonText the show!A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actually eliminate repetitive support questions. Whether you’re a support team of one or leading a larger team, this episode is packed with practical advice you can put to work today!Mentioned in this episode:The Supportive Podcast & BlogHelp Scout - Creating a Customer Knowledge BaseHelp Scout - Best Cust...
2025-04-0846 min
Live Chat with Jen WeaverTone Matters: The Document That Keeps Buzzsprout’s Support Team UnifiedHow do you keep a support team sounding human, helpful, and on-brand as it grows? When scaling, tone drift can turn great support into inconsistent and robotic interactions. Priscilla Brooke, Head of Podcaster Success at Buzzsprout, joins us to share how her team created a Tone Document that ensures every interaction stays clear, friendly, and aligned with their brand.In this episode, we cover:✅ How Buzzsprout’s values shaped their tone guidelines ✅ The 4 key tone pillars they use to mainta...
2025-03-1845 minHappy to Help | A Customer Support PodcastCommunicating Effectively with Developers and Tech SupportText the show!We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups significantly impacts product quality and customer experience.In this episode, you’ll learn how strong communication between customer support and product development fosters better teamwork, ensuring support teams stay informed and confident when changes roll out. Discover strategies for improving collaboration, from setting clear expectations and sharing positive feedback to involving support in feature planning and aligning release schedules.We want to hear from yo...
2025-03-111h 04
Discos Mon OncleDiscos Mon Oncle 123 “Lo he estado intentando” - 14 febrero 2025The Notations: I’ve Been Trying // Brooke Combe: This Town // Brooke Combe: The Last Time // Eddie Chacon: Good Sun // Tanika Charles: Don’t Like You Anymore // Rafael Berrio: Hola y adiós // Marianne Faithfull: In the Night Time // Marianne Faithfull: Strange Weather // Marianne Faithfull: Sing Me Back Home // The Soft Machine: You Don’t Remember // The Soft Machine: Save Yourself / Priscilla // Dean Wareham: That’s The Price Of Loving Me // Daga Voladora: Catedral // Joe Armon-Jones: Sorrowful Rhodes // Ibon Errazkin: El río // Frank Pourcel and His Orchestra: Mon Oncle
2025-02-141h 24
The Supportive PodcastEpisode 7 — Getting Started in SupportMat and a bunch of support experts share actionable tips, encouragement, and helpful advice for people new to support, those considering a support career, and even jaded veterans.For show notes, further reading, and links to our contributors, see https://www.helpscout.com/resources/supportive-podcast/S1E7/A huge thank you to everyone who contributed their wisdom to this episode!Andre Linde, Blake Crenshaw (Buzzsprout), Brian Johnson (Buzzsprout), Cameron Mitchell (Help Scout), Chrissy Chavez (Help Scout), Cody Magnusen, Connor Pendergrast (CustomerSuccess.cx), Erica Clayton, Hilary Dudek (Gamma), Jen Weaver (Tetra), Jordan Dibb, Kate...
2025-02-0720 min
Busy Christian Mom23| 10 Newly Released Bible Studies for the Busy Christian MomBible studies are a great way to dive deeper into God's word. If you are looking for a way to spend time reading and understanding scripture, this list of my top 10 newly released Bible studies of 2024 is the place to start. There is a healthy mix of brand new studies, revamped studies, and a couple from 2023 that snuck onto the 2024 list.
CLICK FOR FULL SHOW NOTES
Links from the Show
Priscilla Shirer, Jonah Bible Study
Jennifer Rothschild, Hosea Bible Study
Melissa Spoelstra, John Bible Study
Beth Moore, Breaking Free Bible Study
Lifeway Women, Alive Bible Study
...
2025-01-2016 min
The Influence Factor by The Influencer Marketing FactoryBuilding Community and Brand Success w/ Priscilla LauIn this episode of The Influence Factor, Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, speaks with Priscilla Lau, Founder of Representation Matters. They explore topics like personal branding, the power of live streaming, AI in influencer marketing, and the rise of creator entrepreneurs. Priscilla highlights the importance of community, engagement, and storytelling while sharing tips on leveraging technical resources and exploring new opportunities in the creator economy.🌟 Leave a 5-star rating on Apple Podcasts and Spotify🚀 Start Your Next Influencer Marketing Campaign: Get In Touch🎙️ Want to be a guest? Apply hereShow Notes:(01:10) - Introduction to Priscilla(04:50) - Evolution of the creator economy and influencer marketing(08:15) - Status and benefits of live streaming(12:30) - Role of AI in content creation and editing(19:25) - Transitioning from creator to entrepreneur(24:00) - Connecting IRL and social goodCheck out some of our previous episodes: The Creator’s Attorney w/ Tyler Chou The New Currency of Marketin
2025-01-1526 min
Happy to Help | A Customer Support PodcastCultivating a Healthy Support Team with Suneet BhattText the show!In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt, a leadership expert dedicated to helping people and organizations reach their full potential. Suneet shares actionable insights from his “Happy, Proud, Not Yet Satisfied” workshop, offering powerful strategies for preventing burnout, encouraging personal growth, and empowering customer support teams to be their best. Learn why fostering empathy, promoting healthy work-life boundaries, and supporting personal well-being are crucial to long-term success...
2024-12-1047 min
Happy to Help | A Customer Support PodcastHow Whole Company Support Improves Products and Processes with Kristi Ernst ThompsonText the show!In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes! Special guest Kristi Ernst Thompson, Senior Technical Support Specialist at Help Scout, joins us to share how involving every department in customer support—from developers to leadership—fosters innovation, strengthens cross-team collaboration, and enhances customer satisfaction. Whether you’re part of a small startup or a large organization, this episode offers insights to help you connect with your customers and build better products!We wa...
2024-11-2641 min
Inspired FoundersBuilding a Global Brand: The Power of Instagram and Resilience with Brooke VulinovichIn this episode, I sit down with Brooke Vulinovich, founder of Social Club and a renowned Instagram coach and speaker. Brooke has transformed Instagram into a powerful tool for entrepreneurs, coaching thousands to amplify their brands. With clients ranging from L'Oréal to Mazda, Brooke shares her inspiring journey from starting an events business to building a multi-million-dollar Instagram marketing empire. She dives into how Instagram became her pathway to business success and personal freedom, and we discuss the importance of resilience, community support, and the challenges of balancing business with motherhood. A little bit about Brooke V...
2024-11-0637 min
Happy to Help | A Customer Support PodcastStrategies for Understanding and Implementing Customer Feedback with Chase ClemonsText the show!We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals and has over 15 years of experience in customer support! In this episode, Chase shares tips on effectively understanding and translating customer feedback and feature requests. You'll discover how 37signals approaches customer-driven product development, the best ways to identify the real needs behind feature requests, and the importance of open, honest communication with customers—even when the answer is “no.” Chase also offers insights into the importan...
2024-09-1751 min
Happy to Help | A Customer Support PodcastThe Importance of Finding Your Community with Sarah HatterText the show!We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming events!We discuss all things community, from the importance of finding your people to ways to get connected virtually! Sarah shares why she decided to start ElevateCX over a decade ago, and how it has evolved over the years. Plus, she gives us a glimpse into the upcoming Denver and London ElevateCX events.As a support professional, fi...
2024-09-031h 13Happy to Help | A Customer Support PodcastThe Power of Kindness in Support and Leadership with Sarah CaminitiText the show!What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, featuring Sarah Caminiti! With over two decades in customer support, Sarah reveals the secrets behind compassionate leadership and how it fosters remarkable customer experiences and builds brand loyalty. This episode is packed with practical insights for proactive leadership, the impacts of toxic work environments, and how intentional acts of kindness with your team can create a ripple effect of empathy for your customers. Listen to Sarah's...
2024-07-2355 minHappy to Help | A Customer Support PodcastHow to Add After-Hours Customer Support for Small TeamsText the show!Should your small business stick to regular business hours or add after-hours support without burning out your team? In this episode, Priscilla chats with support specialist Cara Pacetti about how Buzzsprout’s in-house help desk tested weekend and evening coverage without turning into a 24/7 call center or hiring a pricey after-hours call answering service.You’ll hear how we:Checked time zones, call volume, and support requests to confirm customers actually needed help outside normal business hours.Ran trial-and-error schedules (split shifts, real-time notifications, limited on-call windows) to st...
2024-07-0948 minHappy to Help | A Customer Support PodcastThe Evolution of Buzzsprout SupportText the show!In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support. From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the platform's future, to the present-day well-oiled machine of a dedicated team, this episode uncovers what happened behind the scenes. As we discuss the early challenges, Kevin highlights the fine balance between nurturing a startup and the burgeoning demands of customer care. Through the years, Buzzsprout support has transformed into a Podcaster Success...
2024-06-1151 min
AIPT ComicsDC in August and Dan Watters and Ram V revive a legend in ‘Creature from the Black Lagoon Lives!’Visit our Patreon page to see the various tiers you sign up for today to get in on the ground floor of AIPT Patreon. We hope to see you chatting with us on our Discord soon!NEWSMarvel announces new X-Men series ‘Dazzler’ and ‘Storm’ newsX-Men goddess Storm to join the Avengers in August 2024Marvel to celebrate Iron Fist 50th anniversary with extra-sized one-shotRob Liefeld's final Deadpool story 'Deadpool Team-Up' coming in August 2024New series 'Spider-Society' spins up its first issue August 202414DC Comics solicitations August 2024DC - Absolute Power August titlesDC announces new Wildstorm DC Black La...
2024-05-191h 11Happy to Help | A Customer Support PodcastFrom Perfectionism to Mastery: How Real Mistakes Build Customer LoyaltyText the show!When perfectionism runs the show, the customer experience pays the price. In this episode, Priscilla Brooke sits down with Buzzsprout co-founder (and former frontline customer service rep) Tom Rossi to unpack why chasing “perfect” customer interactions can block great customer service, slow problem-solving, and erode customer satisfaction and what to aim for instead: mastery.You’ll hear how admitting mistakes, practicing active listening, and following up in real-time build customer loyalty and trust. Tom shares how a customer support team can balance speed with thoroughness, design a customer service strategy that empowers team m...
2024-04-1642 min
Stories and Strategies with Curzon Public RelationsBeyond the Script: Effective Customer Service CommunicationIn today’s competitive market, exceptional customer service is not just a luxury but a crucial element for business success. With the rise of digital interactions over traditional shopping experiences, customer service agents have become more than problem solvers; they are guides, educators, and relationship builders. Their ability to effectively interact with various types of people, in various kinds of moods, can be the defining factor between gaining loyal customers or losing them. Studies show the cost of acquiring new customers can be five to 25 times higher than the expense involved in retaining existing ones. So investing in...
2024-04-0729 min
Stories and Strategies with Curzon Public RelationsSNAPCAST PROMO for This Sunday's EpisodeCommunication is really REALLY important in Customer Service. This Sunday's episode is all about strategic ways to communicate to improve your customer service. I asked Priscilla Brooke, head of customer service for Buzzsprout about her philosophies including how she feels about those tiered level of customer service support depending on whether you're mid-level client or a higher paying elite level client. Episode 120 publishes Sunday morning on this podcast appSupport the show
2024-04-0602 min
Confessions Of An Actress8 - J. Elaine MarcosJ. Elaine was born in Burlington, Ontario, Canada. At age 9, she felt the first adrenaline rush of "getting a laugh" on stage at a performing arts camp, and from that moment on, J. Elaine's mission has been to incorporate laughter into everything she did, be it in her dance competitions, in french class or even as the Student Council President of her High School.
J. Elaine moved to New York City, pounded the pavement and graduated from The American Musical and Dramatic Academy as a true quadruple threat; singer, dancer, actor, comedian. At the time of graduation, J. Elaine was offered The...
2024-04-031h 19
The LiterariesEpisode 47: It's Feminine Rage Time! (Historical Women)Join us this week as we discuss our favorite female historical figures in celebration of Women’s History Month.Books Mentioned: The Josephine B. Trilogy by Sandra Gulland, THE ROSE OF MARTINIQUE: A LIFE OF NAPOLEON’S JOSEPHINE by Andrea Stuart, BECOMING MARIE ANTOINETTE by Juliet Grey, Media Mentioned: NAPOLEON (2023), Obsessed with Brooke Averick Podcast, ELVIS (2022), PRISCILLA (2023)Theatre Mentioned: SIX on Broadway (Lucy Moss and Toby Marlow)Instagram: @theliterariespodcast. TikTok: @theliterariespodcast. Intro music by Justyna Kryscio.
2024-03-1946 min