Shows
What the Tech?S2 EP 3. - Tyler Jacobs Reveals How AI Can Become Your Silent Partner and Smartest CollaboratorTyler Jacobs isn't waiting around for AI to figure itself out. As the Manager of IT and Security at Honey Stinger, he's already using AI to filter security alerts, troubleshoot weird errors, and turn 20-page technical documents into executive summaries that actually get read.In this episode, Onyeka and Tyler dig into what it really takes to lead through AI when you're moving fast, working lean, and wearing about a dozen different hats.Tyler shares why it's crucial to supervise AI, how he switched out traditional search engines for AI tools, and why finding the...
2026-01-0633 min
What the Tech?S2 EP 2. - Adam Gunnett Dives into Why AI Success is a Habits, Process and Peer Learning GameIn this episode, Onyeka sits down with Adam Gunnett, Vice President of Business Intelligence and Strategy at Busy Beaver Building Centers, for a masterclass in bringing AI to the frontlines.Adam shares the surprising truth about who actually adopted AI fastest in his organization, and why the technical implementation was easier than getting people to actually use it. From his memorable insights about "throwing AI at a bad process just gives you an expensive bad process," to the biweekly Q&A sessions that tripled adoption rates, Adam reveals what really works when rolling out AI in retail....
2025-12-0233 min
What the Tech?S2 EP 1. - Johanna Setzer Explains Why Smart Leaders Should Treat AI Like a PlaygroundIn this first episode of Season Two, we’re kicking things off with a conversation that perfectly captures what this is all about: curiosity, creativity, and the human side of AI.Onyeka sits down with Johanna Setzer, Head of Operations at Ten Group, to unpack how leaders can turn AI from an intimidating tool into a creative playground. Johanna shares how she’s helping her team embrace AI with patience, experimentation, and a sense of fun, not fear.From ditching prompt libraries to building real AI fluency, to the art of leading through change, this epis...
2025-11-1132 min
Business NinjasTransforming Businesses with Smart IT Solutions | Business Ninjas: WriteForMe and ProServeITTechnology is evolving faster than ever—are you keeping up? In this episode of Business Ninjas, we sit down with Mihae Ahn, Vice President of Marketing at ProServeIT, to explore how businesses can harness cloud solutions, cybersecurity, AI, and digital transformation to stay ahead in today’s fast-changing world.ProServeIT is a trusted IT consulting firm dedicated to helping businesses optimize their infrastructure, navigate security challenges, and embrace emerging technologies. Mihae shares valuable insights on the growing role of AI and automation in business operations, the increasing importance of cybersecurity, and how cloud solutions are revolutionizing IT stra...
2025-03-2725 min
Read Between the Tech PodcastEpisode 13: Leadership and Honor Beyond The IceBrought to you by ProServeIT - Unlock your organization’s digital future | Ryan Walter - Attain leadership performance beyond the ice. —Eric Sugar is the President at ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Ryan Walter, a former NHL player, coach and now a global speaker on leadership training/coaching through his website RyanWalter.com.“I got curious. OK, so why do some teams win and some teams lose when they have t...
2024-10-1622 min
Read Between the Tech PodcastEpisode 12: Leveraging Technology for Better Health Outcomes as a CEOBrought to you by ProServeIT - Unlock your organization’s digital future | Advica Health - Life is complicated. Healthcare shouldn't be.—Eric Sugar is the President at ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Kevin Brady, President of Advica Health, a outstanding healthcare navigation service which allows members to access an independent appraisal of their health needs and circumstances in a timely manner.“The most successful companies make, not just mental health...
2024-09-1225 min
Business AhasBehind the Scenes Ep.16In our first "Behind the Scenes" segment, Board Developer's Founder (Jim Hayden), Chief Marketing Officer (Tracy Bullock), CEO (Marcus Kent), Marketing Director (Avery Hayden), and Media Manager (Bennett Pack) continue the discussion around leadership styles, competitive listening, and emotional decision making.Links to the case studies mentioned:Five Monkey's Experiment: https://www.proserveit.com/blog/five-monkeys-experiment-lessonsThe Iowa Gambling Task: https://www.psytoolkit.org/experiment-library/igt.htmlFor more information about Board Developer's mission, visit https://boarddeveloper.com/
2024-08-2017 min
What the Tech?Ep. 46 - Summary Episode 2 (AI, Your Copilot)This episode will highlight the top moments from our AI, Your Copilot series, covering topics from Responsible AI to Copilot for Security.
2024-07-3103 minWhat the Tech?Ep. 38 - Creating your AI Roadmap (AI, Your Copilot)This episode guides you through the essential steps to integrate AI into your business. You’ll learn to assess your current AI maturity, identify key use cases, understand AI safety and data privacy, and prepare your organization for a successful AI implementation.
2024-07-3127 minWhat the Tech?Ep. 45 - AI-Powered Cybersecurity (AI, Your Copilot)In this episode, we'll go in-depth into AI-powered cybersecurity, specifically looking at Microsoft Copilot for Security.
2024-07-2420 minWhat the Tech?Ep. 44 - How to Get Ready to Fully Harness Your Data with Copilot for Power BI (AI, Your Copilot)In this episode, we'll explore how to maximize your data with Copilot for Power BI. From learning the advantages of Copilot to following best practices.
2024-07-1721 minWhat the Tech?Ep. 43 - Copilot, Chat GPT's Bigger Sister (AI, Your Copilot)In this episode, we'll explore Copilot, ChatGPT's advanced version. From its collaborative features to seamless multi-platform compatibility, we'll see how Copilot is reshaping work, communication, and collaboration.
2024-07-1019 minWhat the Tech?Ep. 42 - Responsible AI (AI, Your Copilot)In this episode, we'll explore the fundamentals of Responsible AI and its importance in today's technological landscape.
2024-07-0323 minWhat the Tech?Ep. 41 - Summary Episode (AI, Your Copilot)This episode captures the key essence of our "AI, Your Copilot" series. Explore topics ranging from crafting your AI Roadmap to an introduction to Copilot for Microsoft 365 and Copilot for Sales, offering valuable insights into the realm of AI and Copilot technology.
2024-06-2602 minWhat the Tech?Ep. 40 - Introduction to Copilot for Sales (AI, Your Copilot)In this episode, you'll learn about Copilot for Sales and how it enhances sales processes, enabling teams to focus on building relationships and closing deals.
2024-06-1916 minWhat the Tech?Ep. 39 - What is Copilot for Microsoft 365? Let's Get Your Organization Ready for it. (AI, Your Copilot)This episode is all about Copilot for Microsoft 365. We'll break down what it is, how it works, and how you can get your organization ready to leverage its power.
2024-06-1216 minWhat the Tech?Ep. 37 - Summary Episode (Microsoft Viva)In this episode, we highlight the main takeaways from our Viva Episodes. Let's explore the complexities and learn how Microsoft Viva is changing the way we work, learn, and cooperate.
2024-05-2903 minWhat the Tech?Ep. 36 - Drive Employee Engagement with Viva Connections (Microsoft Viva)This episode explores Viva's function and focuses on driving employee engagement with Viva Connections.
2024-05-2318 min
Read Between the Tech PodcastEpisode 11: The Power of Leadership & StorytellingBrought to you by ProServeIT - Unlock your organization’s digital future | Whetstone Inc. - We help chief executives and sales leaders win, keep and grow key accounts.—Eric Sugar is the President at ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Adrian Davis, President and CEO at Whetstone Inc., a leading sales training and consulting company committed to driving organizations toward unprecedented success.“Real leadership is about helping others get what they w...
2024-05-1722 minWhat the Tech?Ep. 35 - Put Knowledge to Work with Viva Topics (Microsoft Viva)In this episode, we're peeling back the layers of Viva, Microsoft's innovative platform designed to reshape our work.
2024-05-1528 minWhat the Tech?Ep. 34 - Create a Purpose-Drive Culture with Viva Goals (Microsoft Viva)In this episode, we'll explore the world of Viva, understand its core features, and discover how it's reshaping the landscape of modern workplaces.
2024-05-0830 minWhat the Tech?Ep. 33 - Summary Episode (Infrastructure)This episode will wrap up our Infrastructure series from episodes 29 to 32 filled with insights and information.
2024-05-0102 minWhat the Tech?Ep. 32 - Windows 365 Cloud PC for the Hybrid Workplace (Infrastructure)In this episode, you're in for a treat as we explore the world of Windows 365, a cloud-based service offering virtual desktops.
2024-04-2448 min
MacKay CEO Diary Podcast#17: How does your company adapt with technology: A Conversation with Eric Sugar, President of ProserveIT on IT, Technology, AI, and CEOs peer learning becoming a requirementEric Sugar is the President of ProServeIT since its inception in 2002, and personally has over 25 years of experience in the IT industry. As a modern IT specialist and trusted technology advisor, ProServeIT helps organizations in various industries unlock their digital future and turn technology into a true business enabler. Eric’s people-centric approach is reflected in ProServeIT's core values: People Matter, Be Like Gumby, and Do It Right.
Passionate about the positive impact of technology, Eric actively supports education initiatives in local schools and champions fundraising for the Princess Margaret Cancer Foundation. As a father of three, he...
2024-04-2428 minWhat the Tech?Ep. 31 - Azure VMware Solution for Your Cloud Migration (Infrastructure)In this episode, we’ll delve into the transformative realm of Azure VMware Solution, uncovering how it seamlessly bridges the gap between your existing VMware environment and Microsoft's Azure cloud.
2024-04-1723 min
Read Between the Tech PodcastEpisode 10: Tech and Banking Fusion - Insights from RBC’s Innovation ArmBrought to you by ProServeIT - Unlock your organization’s digital future | RBCx - Backer of Canada’s most daring innovators and idea generators. RBCx power bold.—Eric Sugar is the President at ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Devon Thompson, Managing Director, Banking at RBCx, an innovative company in the Canadian tech and banking ecosystem supported by the Royal Bank of Canada. “I really love supporting financial literacy founders and real...
2024-04-1221 minWhat the Tech?Ep. 30 - Azure Virtual Desktop: Maximum Flexibility & Control for Your Virtual Desktop Infrastructure (Infrastructure)In this episode, you'll discover how Azure Virtual Desktop can offer maximum flexibility and control for your Virtual Desktop Infrastructure. You will also learn the key concepts and benefits, helping you understand how it can transform your organization's virtual desktop experience.
2024-04-1050 minWhat the Tech?Ep. 29 - Azure Management with Azure Arc (Infrastructure)This episode will uncover the four key pillars of Azure Arc, illustrating how it empowers businesses to effectively manage, secure, and govern their digital estates.
2024-04-0325 minWhat the Tech?Ep. 28 - Summary Episode (Cybersecurity)This summary episode will wrap up a trilogy of cybersecurity insights from Episodes 25, 26, and 27. This episode will cover phishing attacks, the dual nature of AI, and adapting to technological changes.
2024-03-2703 minWhat the Tech?Ep. 27 - Improve your Insurability and Protect your Business with Cybersecurity (Cybersecurity)This episode will discuss how Microsoft's Threat Protection System is becoming a crucial tool for companies to protect their businesses. You will also be introduced to the concept of the 'House' framework as a method to contextualize and simplify technology, emphasizing the foundational role of security.
2024-03-2036 min
Read Between the Tech PodcastEpisode 9: Exploring Technology Transformation in the Franchising IndustryBrought to you by ProServeIT - Unlock your organization’s digital future | HomeFront Brands - Investing in, and amplify the growth of, small or early-stage residential or commercial property services brands.—Eric Sugar is the President at ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Michael O'Driscoll, President & COO at HomeFront Brands, an organization that holds an increasing number of emerging residential and light commercial property service franchised brands.“In anythi...
2024-03-1522 minWhat the Tech?Ep. 26 - The Good and Bad of Artificial Intelligence in Cybersecurity (Cybersecurity)This episode explores the realm of Artificial Intelligence and its dual role in cybersecurity - Its ability to be a strong force against cyber threats, as well as its vulnerability to being controlled for malicious purposes.
2024-03-1315 minWhat the Tech?Ep. 25 - Protect Against Phishing Scams and Identity Theft (Cybersecurity)In this episode, we explore what phishing attacks are, how they work, and how to defend against them. Through this episode, you'll also have a deeper understanding of the role of Conditional Access policies, Microsoft Intune, and many more defense tactics.
2024-03-0624 minWhat the Tech?Ep. 24 - Summary Episode (Microsoft Viva)In this summary episode, we dive deep into our Viva series, including Viva Suite and Viva Learning. We also summarize the key insights from our Microsoft Episodes and highlight how Microsoft Viva transforms how we work, learn, and collaborate.
2024-02-2803 minWhat the Tech?Ep. 23 - Change Management (Microsoft Viva)In this episode, we delved into the core aspects of change management, the pivotal role of champions in driving successful technology adoption, and crafting effective training strategies for continuous training using Microsoft Viva.
2024-02-2137 min
Read Between the Tech PodcastEpisode 8: CEOs, Technology & The Peer Group ExperienceBrought to you by ProServeIT - Unlock your organization’s digital future | TEC Canada - Create real impact. Become a better leader.—Eric Sugar is the President at ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Chuck Homer, Chair at TEC Canada, a member-based leadership development organization of chief executives, entrepreneurs, & business owners who helped over 25,000 Canadian executives and owners for over three decades.“If you're interacting with someone who you re...
2024-02-1522 minWhat the Tech?Ep.22 - Support Your Employees' Growth with Viva Learning (Microsoft Viva)This episode delves into the depths of Microsoft Viva Learning, unravelling its capabilities to integrate learning into the daily workflow seamlessly, from addressing engagement challenges to making learning a social experience.
2024-02-1436 minWhat the Tech?Ep. 21 - Introduction to the Viva Suite (Microsoft Viva)In this episode, get ready to learn about Viva Connections, Insights, Topics, Learning, and Goals. Explore how these tools can enhance employee well-being, foster collaboration, and align your organization's strategy.
2024-02-0736 minWhat the Tech?Ep. 20 - Summary Episode (Modern Work)This is a special episode of 'What the Tech,' where we'll walk you through the highlights of our 'Modern Work' series. We'll go over key takeaways from episodes 17, 18, and 19, navigating the modern workplace with Microsoft Teams.
2024-01-2403 minWhat the Tech?Ep. 19 - Set Yourself Up for Success with Your Teams Deployment (Modern Work)In this episode, we're discussing key aspects of Modern Work that are transforming the way we operate in the digital landscape. Uncover strategies, tips, and best practices that you can implement to enhance your Teams deployment.
2024-01-1718 minWhat the Tech?Ep. 18 - What You Need to Know to Move to Teams Calling (Modern Work)This episode of What the Tech is all about Teams Calling! Explore the options for Teams Calling, understand the transition process, and gain clarity on licensing and conferencing features.
2024-01-1019 minWhat the Tech?Ep. 17 - Teams Calling for Frontline Workers (Modern Work)This episode dives into the essentials of modern work, from streamlined collaboration to cutting-edge tools such at Teams Calling. We share the secrets of transforming your workplace into a hub of innovation and efficiency.
2024-01-0316 minWhat the Tech?Ep. 16 - Summary Episode (Infrastructure)In this podcast episode summary, discover Azure cloud adoption, from planning to migration, with Azure Virtual Desktop and Windows 365 features aligned with the Cloud Adoption Framework's strategies.
2023-12-2804 minWhat the Tech?Ep. 15 - Desktop Experiences: Azure Virtual Desktop & Windows 365 (Infrastructure)This podcast episode is part of our Infrastructure series, where we unravel the mysteries of the digital world. Today's episode dives deep into Azure Virtual Desktop and Windows 365. You'll discover how these cloud solutions transform how businesses manage their desktop environments, and we'll provide a sneak peek into their incredible flexibility.
2023-12-2045 minWhat the Tech?Ep. 14 - Migrating to the Cloud with Azure (Infrastructure)This podcast episode is all about Migrating to the Cloud with Azure. If you've ever wondered about the triggers that push businesses to the cloud or how shifting to Azure can refine your cost strategy while maximizing efficiency, this episode is for you.
2023-12-1333 minWhat the Tech?Ep. 13 - Planning Your Azure Environment with the Cloud Adoption Framework (Infrastructure)In this episode, we're navigating the intricate pathways of planning your Azure environment using the Cloud Adoption Framework. You'll gain insights into Azure landing zones, the importance of scalability, and the strategies essential for your cloud journey.
2023-12-0637 minWhat the Tech?Ep. 12 - Summary Episode (Artificial Intelligence)In this summary episode, delve into the revolutionary influence of Artificial Intelligence on organizational efficiency. Condensing key insights from recent podcasts, we cover topics such as preparing your organization for Power BI Copilot, creating secure work environments with AI-driven chat, and comprehending the role of AI in boosting productivity through Microsoft 365 Copilot.
2023-11-2704 minWhat the Tech?Ep. 11 - How Your Organization Can Be Power BI Copilot Ready (Artificial Intelligence)This episode dives into data security and privacy, discussing key considerations such as consistent naming conventions. We share best practices for identifying and eradicating data inaccuracies and duplicates.
Useful for both novice and experienced data analysts, the episode provides practical tips for preparing data for AI tools like Power BI CoPilot. Don't miss out on expert advice to enhance your data management skills and leverage AI for data analytics.
2023-11-2322 minWhat the Tech?Ep. 10 - AI-Powered Chat Can Help With Secure Work (Artificial Intelligence)In this podcast episode, we delve into Bing Chat Enterprise, a robust and secure solution for businesses eager to leverage AI power without compromising their critical data. Katherine will be our guide, exploring the boundless opportunities Bing Chat Enterprise presents, enabling your organization to embrace AI assuredly, with the peace of mind that your precious data remains protected throughout your AI journey.
2023-11-1509 minWhat the Tech?Ep. 9 - How Your Organization Can Be Microsoft 365 Copilot Ready (Artificial Intelligence)Our latest podcast episode explores Microsoft's upcoming AI-assisted tool, Microsoft 365 Copilot, set to transform workflows. We discuss its integration with popular apps to boost user productivity and creativity, and guide organizations on preparing for its adoption by addressing top considerations like security, governance policy, and SharePoint structure recommendations.
2023-11-0729 minWhat the Tech?Ep. 8 - Summary Episode (Data & Analytics)In this summary episode, we distill key insights from our recent podcasts, covering topics ranging from Dimensional Modeling and the Star Schema to Data Warehousing Architecture Patterns and the transformative power of the Modern ELT Process in the realm of cloud computing and data extraction. Dive into a comprehensive overview of these critical concepts that shape the data management landscape.
2023-10-3004 minWhat the Tech?Ep. 7 - The Modern ELT Process: Cloud Computing & Data Extraction (Data & Analytics)In this podcast episode, explore how organizations are embracing the shift from ETL to ELT data processing in the cloud, enabling cost-effective data management and transformation post-loading, as we showcase real-world examples of this modern approach.
2023-10-2517 minWhat the Tech?Ep.7 - The Modern ELT Process: Cloud Computing & Data Extraction (Data & Analytics)In this podcast episode, explore how organizations are embracing the shift from ETL to ELT data processing in the cloud, enabling cost-effective data management and transformation post-loading, as we showcase real-world examples of this modern approach.
2023-10-2517 min
Read Between the Tech PodcastEpisode 7: The Strategic Journey into Digital TransformationBrought to you by ProServeIT - Unlock your organization’s digital future | Carson Dunlop - The Most Trusted Name In Home Inspection. —Eric Sugar is the President at ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Alan Carson, President at Carson Dunlop, an exceptional organization that has been a leader in the home inspection field for over four decades. “I saw the world was moving (back in the 90s) and I didn...
2023-10-1921 minWhat the Tech?Ep.6 - Data Warehousing Architecture Patterns (Data & Analytics)In this podcast episode, delve into the essential functions of a Data Warehouse, explore a concise history of data warehousing, and discover the advantages of the innovative data lakehouse architecture, shedding light on the evolving landscape of data management.
2023-10-1734 minWhat the Tech?Ep. 6 - Data Warehousing Architecture Patterns (Data & Analytics)In this podcast episode, delve into the essential functions of a Data Warehouse, explore a concise history of data warehousing, and discover the advantages of the innovative data lakehouse architecture, shedding light on the evolving landscape of data management.
2023-10-1734 minWhat the Tech?Ep.5 - Dimensional Modeling & the Star Schema (Data & Analytics)In this podcast episode, we dive into the fundamental distinctions between OLTP (transactional) and OLAP (analytic) data systems, illuminating their unique roles in managing data. We also embark on a brief historical journey, tracing the origins of data modeling that ignited the Kimball vs. Inmon debate back in the 1990s. Focusing on data modeling within Data Warehousing, specifically OLAP systems, we explore the efficiency and relevance of Kimball Dimensional Modeling. Finally, we unravel the 4-Step Dimensional Modeling Process, providing a structured framework that empowers organizations to design data models optimized for analytical insights.
Join us to gain valuable insights into...
2023-10-0426 minWhat the Tech?Ep. 5 - Dimensional Modeling & the Star Schema (Data & Analytics)In this podcast episode, we dive into the fundamental distinctions between OLTP (transactional) and OLAP (analytic) data systems, illuminating their unique roles in managing data. We also embark on a brief historical journey, tracing the origins of data modeling that ignited the Kimball vs. Inmon debate back in the 1990s. Focusing on data modeling within Data Warehousing, specifically OLAP systems, we explore the efficiency and relevance of Kimball Dimensional Modeling. Finally, we unravel the 4-Step Dimensional Modeling Process, providing a structured framework that empowers organizations to design data models optimized for analytical insights.
Join us to gain valuable insights into...
2023-10-0426 minWhat the Tech?Ep. 4 - Summary Episode (Cybersecurity)Join us in Episode 4 as we take you on a journey through the crucial elements of cybersecurity. Explore our previous episodes where we delve into the cybersecurity house model, the Zero Trust model, and the art of social engineering, including phishing techniques. Uncover invaluable insights on how to protect your organization from ever-evolving cyber threats.
2023-09-2709 minWhat the Tech?Ep. 3 - Defend Against Phishing & Ransomware (Cybersecurity)In this compelling episode, we uncover the concept of social engineering, a manipulation technique that exploits human error to gain private information, access or valuables. One of the most common forms of social engineering is phishing, responsible for over 80% of reported security incidents.
We will also explore the different types of phishing as well as real world examples about the impact of ransomware on organizations.
2023-09-1932 min
Read Between the Tech PodcastEpisode 6: Discovering Artificial Intelligence (AI) and The Future of BusinessBrought to you by ProServeIT - Unlock your organization’s digital future | Treefrog Inc. - Championing your organization’s digital transformation.—Eric Sugar is the President of ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Sean Stephens, CEO at Treefrog Inc., a unique company responsible for driving the success of thousands of organizations through innovation, creativity and technology - by thinking aheadIn today’s podcast episode, we discuss:* The...
2023-09-1221 minWhat the Tech?Ep. 2 - The World of Zero Trust (Cybersecurity)In Episode 2, our cybersecurity expert, George, has unraveled the ins and outs of the Zero Trust model. Forget the old saying, 'Trust but verify.' In the realm of Zero Trust, the mantra is 'Never Trust, Always Verify.' This model doesn't play favorites - every access request, whether from inside or outside your organization's perimeters, is thoroughly verified before being granted.
2023-09-1125 minWhat the Tech?Ep. 1 - Simplifying Your Security Journey (Cybersecurity)In Episode 1, George, our cybersecurity expert, discussed the challenges faced by organizations on their security journey, including upper management support, remote work complexities, and personal device security. He introduced ProServeIT's cybersecurity house model, a comprehensive framework that simplifies cybersecurity into three steps: assess, protect, and monitor. The podcast also explored the cybersecurity maturity model, guiding organizations towards readiness evaluation and improvement.
2023-09-0532 min
Read Between the Tech PodcastEpisode 5: Exploring Startups and TechnologyBrought to you by ProServeIT - Unlock your organization’s digital future | Microsoft Canada - Empowering organizations and people to do more with technology.—Eric Sugar is the President of ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Michael Thibodeau, Director of Sales & Strategy (Azure) - SMB, Startups & High Growth at Microsoft Canada. Michael is also the host and creator of Pitch Please, an engaging podcast for startups, innovators and tech lovers.
2023-08-1025 min
Read Between the Tech PodcastEpisode 4: The Intersection of HR Tech and RecruitmentBrought to you by ProServeIT - Unlock your organization’s digital future | Poly Tech Talent - Combining IT and HR expertise, leveraging the best people and experience to deliver the results you need.—Eric Sugar is the President of ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Virginia Poly, CEO of Poly Tech Talent, an IT recruitment company, which believes that the right person can transform an organization, and the right job can transform your...
2023-07-1223 min
Cyber WorkCrafting a basic disaster recovery plan | Cyber Work HacksPreparing for the worst is a drag. Nobody likes to think about it, and if you don’t watch out, inaction means that when you do get ransomed or breached, your first thought is not “let’s get the disaster manual and see what it says.” It’s panic. Today, ProServeIT’s Eric Sugar walks you through a crash course in developing a disaster recovery plan for your small business! Don’t panic! Help is on the way.0:00 - Create a disaster recovery plan1:15 - What is a disaster recovery plan? 2:35 - Beginning a disaster recovery plan
2023-06-2908 min
Read Between the Tech PodcastEpisode 3: EDIB Initiatives and the Modern CEOBrought to you by ProServeIT - Unlock your organization’s digital future | MacKay CEO Forums - The least time-intensive and highest impact peer groups for forward-thinking CEOs, executives, and business owners.—Eric Sugar is the President of ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Nancy MacKay, Founder & CEO of MacKay CEO Forums, a global CEO development program accelerating performance and populating the world with inspiring business leaders.In today’s podc...
2023-06-1526 min
Cyber WorkDisaster recovery plans for small businesses | Guest Eric SugarProServeIT President Eric Sugar discusses disaster recovery planning for small and medium businesses. This is an excellent add-on episode to our third episode from way back in 2018 when Keatron Evans discussed the work of an incident responder. If your small- or medium-sized company suffers an incident, whether a breach or a ransom or just a power failure, the first thing you’re going to hope is that you have a disaster recovery plan already written and sitting in the CEO’s locked desk drawer. If not, it’s time for you to prepare and breathe easier.0:00 - Disast...
2023-06-1241 min
Read Between the Tech PodcastEpisode 2: The Digital Transformation Journey of Advica HealthBrought to you by ProServeIT - Unlock your organization’s digital future | Advica Health - Life is complicated. Healthcare shouldn't be.—Eric Sugar is the President of ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Kevin Brady, President of Advica Health, a outstanding healthcare navigation service which allows members to access an independent appraisal of their health needs and circumstances in a timely manner. In today’s podcast episode, we discuss:• Re...
2023-05-1126 min
Read Between the Tech PodcastEpisode 1: Technology and True InnovationBrought to you by ProServeIT —Unlock your organization’s digital future | NoW of Work Inc.—The Future is NoW...are you ready?—Eric Sugar is the President of ProServeIT, an IT consulting company with 20+ years of experience in digital transformation and technology advisory for various organizations across North America. Eric is joined on this podcast episode by Rocky Ozaki, Founder & CEO of NoW of Work Inc., a professional services firm whose focus is on building resilient organizations - those who are naturally innovative, agile and human-centered.In today’s podcast, we discuss:• Techno...
2023-04-1317 min
The Creatives Show - ein Podcast von und mit Stefan RötzerSelbstbild und sozialer DruckHey, ich freue mich riesig dir nach fünf Monaten Podcast-Pause, endlich wieder eine Episode der "Creatives Show" präsentieren zu können. Die letzten Monate waren getrieben von Veränderung und auslaugendem Arbeitspensum. Aber wie ich mittlerweile weiß, entsteht Gutes nur durch Reibung, Schmerz und Bewegung.
Diese Folge ist fast etwas philosophisch, denke ich.
Hier die erwähnte "Five monkeys Experiment"-Studie https://www.proserveit.com/blog/five-monkeys-experiment-lessons
Hier die leiwande Tina auf Insta https://www.instagram.com/philosophieweltkind/
Hier meine Wenigkeit https://www.instagram.com/stefanroetzer_/
2021-09-1613 min
Take Back Your Career59. Don’t Be a Monkey (w/ Host Adam Fullerton)In this episode host Adam Fullerton recaps the five monkeys experiment and why every professional should challenge the status quo and refuse to do things “the way they've always been done.”Read the full article referenced in this episode here: https://www.proserveit.com/blog/five-monkeys-experiment-lessons.--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/appSupport this podcast: https://anchor.fm/mondaysshouldntsuck/support
2021-08-1813 min
The CEO EDGE PodcastFractional CIOs: Why "Rent an IT Guru" WorksNancy MacKay interviews Eric Sugar, CEO ProserveIT, on the topic of Fractional CTOs: Why "Rent an IT Guru" Works. They discuss the critical role of CTOs and why there is an exponential need for Fractional CTOs for SMEs to accelerate their business growth.
2021-07-2823 min
ProServeIT's podcastYou've Signed Your Managed Services Agreement! So, What's Next?
Determine next steps that you need to take after signing a Managed Services agreement, including ongoing continuous Managed Services support and more.
Understand the role of the Virtual CIO and what they can do to assist you, and learn what to expect from working with a Service Desk.
Set up an organization-wide communications plan, and; -See how your monthly and quarterly Managed Services Reporting will work, and more!
Learn more about Managed Services: https://www.proserveit.com/services/m...
Watch full video series: https://youtube.com/playlist?list=PLT...
Subscribe to ProServeIT Channel...
2021-05-3116 minProServeIT's podcastPutting Families First through Mental Health and Counselling Support #ShareYourStoryIn honour of International Day of Families on May 15th, we asked nonprofit organizations and charities to share their stories related to how they support families in their regions.
The winning story for the Share Your Story challenge this month belongs to Family Counselling and Support Services for Guelph-Wellington, chosen not just because of the heartbreaking story they shared, but the follow-on that proves the positive impact they're having on their community. It was my privilege to sit with Joanne Young Evans, Executive Director of Family Counselling and Support Services for Guelph-Wellington and hear more...
2021-04-2920 minProServeIT's podcast#ShareYourStory Putting Mother Earth First & Restoring Our EnvironmentIn honour of Earth Day on April 22nd, we asked nonprofit organizations and charities to share their stories related to this year’s theme of #RestoreOurEarth. ProServeIT’s promise was to choose a winner and share their story on environmental restoration to our audience via our blog, our social channels, and our monthly newsletters.
Our team at ProServeIT was inspired to read about all the ways that nonprofits and charities are working to restore our earth, and we want to take a moment to thank each of you for sharing your stories with us The wi...
2021-04-0623 minProServeIT's podcastCelebrating International Women's Day- E1 #ShareYourStory for International Women's Day celebrationGender Diversity in the Workplace - Interview with Kessler Foundation
In honour of International Women’s Day, we asked nonprofits and charities to share their stories related to this year’s theme, #ChooseToChallenge. Our promise was to choose a winner and share their story with our audience broadly on our website and other digital channels. This is in our continuous effort to give back and support the nonprofit sector.
The chosen story belongs to Kessler Foundation. How they support their female staff, how they truly achieved gender diversity in their workplace (especially in t...
2021-03-0817 minProServeIT's podcastThe most Frequently Asked Questions About Inbox SecurityDid you know your end-users' inbox is the #1 point of entry for a cyber breach?
Free sign now to watch Demo:
Mailbox Guardian reduces your chance of being a victim of cybercrime through Microsoft Office 365 Exchange Online Security Hardening. In this webinar, we interviewed one of our security experts, George Abou-Samra to give you a high-level overview of Inbox Security.
After sign up you will get access to a live demo of a Mailbox Guardian environment, we'll cover:
What Mailbox Guardian is?
How Mailbox Guardian will help you to protect against malware.
...
2020-11-2600 minProServeIT's podcastThe most frequently ask questions about Windows Virtual DesktopWindows Virtual Desktop (WVD), a Cloud-based desktop and app virtualization service, could be a viable solution to this unique and challenging problem we've found ourselves in, and in this podcast, we interviewed our WVD expert Bill Kastner to give you a high-level overview of Windows Virtual Desktop.
Watch Free on-demand webinar
2020-11-0900 min
ProServeIT's podcastTeams with Tony -How integrating Teams + Shifts can help organizations to be more resource-efficient How can I take Microsoft Teams to the next level of productivity and collaboration? What are some useful Teams integrations that can help my organization work smarter, not harder? How can I get the most from my Microsoft Teams investment? If you’ve found yourself asking questions like these, you've come to the right place! Join Tony Caporaletti, ProServeIT's Unified Communications Solutions Architect, in this new series as we explore Microsoft Teams in greater detail and help you understand how to get the most out of Teams! This series will continue to be updated...
2020-09-1700 min
ProServeIT's podcastBuilding Your Preparedness PlanJoin us for a discussion around the following four technology tips that will come in handy when you build your preparedness plan.
2020-06-0900 min
ProServeIT's podcastUpping Your BI Strategy GameAn unrefined diamond's value increases significantly when processed correctly. So does a company's data! Smart, data-based decisions are what’s required during this uncertain time we are going through. Join our interview-based webinar where we will discuss: What is business intelligence (BI) What it means to have a BI strategy What are the top three questions to ask yourself to know where to start to create your BI strategy, and How other organizations have been using the right BI strategy and tools to gain competitive advantage. Bring any questions you want to ask our BI exp...
2020-06-0200 min
ProServeIT's podcastWhat You Need to Know to Adopt Microsoft Teams VoiceAs the world settles into the "new normal" of remote working, it could be time to start asking yourself, "what's next"? From the unprecedented times you're facing, what lessons can you take into the future of your business? With so many organizations turning to Microsoft Teams to help them communicate & collaborate effectively, no matter where they're physically located, it could make sense to consider how to take Teams to the next level! In this second podcast from the series What's next?, we'll explore Microsoft Teams Voice, and how the various voice, conferencing, and Direct Routing f...
2020-05-1500 min
ProServeIT's podcastVirtual Learning Environment for Higher EducationWe are facing unprecedented times, and the education sector has certainly not been omitted from the world of social distancing & its repercussions. Now, more than ever, educational institutions are in need of a solid, highly-available platform to provide staff and student access to distance learning resources. Windows Virtual Desktop (WVD) could be that very solution you're looking for. In this podcast co-hosted by Microsoft and ProServeIT, you’ll learn how quickly you can deploy WVD to meet new requirements, and how tools like FSLogix helps simplify and optimize WVD deployments. How can higher education take...
2020-05-1300 min
ProServeIT's podcastVirtual Classroom for K-12We are facing unprecedented times, and the education sector has not been omitted from this new world of self-isolation and social distancing. Now, more than ever, K-12 educational institutions are in need of a solid, highly-available platform to provide staff and student access to distance learning resources. Windows Virtual Desktop (WVD) could be that very solution you're looking for. In this podcast co-hosted by Microsoft and ProServeIT, you’ll learn how quickly you can deploy WVD to meet new requirements, and how tools like FSLogix helps simplify and optimize WVD deployments. How can K-12 take advan...
2020-05-1200 min
ProServeIT's podcastHow to Use Microsoft Teams Automation & Get your Best ROI!You may be using Teams as a collaboration tool right now - a place to host meetings, chat with your coworkers, and work on documents together - but how can you use Microsoft Teams to the max in order to capitalize on your ROI? It could be time to learn how to take Microsoft Teams to the next level! Did you know that Teams can help you automate those repetitive menial tasks that you do on a day-to-day basis? Following a "day in the life" format, we'll walk through some of the ways that automation in Microsoft...
2020-05-0100 min
ProServeIT's podcastWindows Virtual Desktop Makes Remote Working for Nonprofits Easier!Since the outbreak of COVID-19, nonprofit organizations across the globe have found themselves in unprecedented times. In an effort to keep their employees safe and healthy and stop the spread of the virus, many nonprofits who once relied on on-premise work setups have been left scrambling to find remote working options for their employees. Windows Virtual Desktop, a Cloud-based desktop and app virtualization service, could be a viable solution to this unique and challenging problem we've found ourselves in, and in this podcast for nonprofits and registered charities, co-hosted by Microsoft Tech for Social Impact, we'll show...
2020-04-2300 min
ProServeIT's podcastUsing Bots to Address Employee Wellness During COVID-19 & AfterThese unprecedented times are hard on everyone. With businesses being forced to seek alternative ways to operate during social distancing (or outright lockdowns), it's a difficult time for everyone. Those organizations who have figured out how to work from home are suddenly dealing with new challenges: Parents have to simultaneously stay productive and entertain their kids. Spouses suddenly need to share their workspace with each other. The enforced isolation from family, friends, and colleagues. All of this can take a massive toll on employee mental health and wellness. So, how do you address these issues, n...
2020-04-1500 min
ProServeIT's podcastTop 5 Remote Work Security Tips to Keep In Mind With governments and healthcare workers mandating that, wherever possible, organizations should adopt remote work capabilities, and with organizations scrambling to get their employees set up to work from home, many people have overlooked the unique security challenges that these unprecedented times are forcing on us. In this fourth Podcast in our Remote Work series, join Marc Mendez, ProServeIT's cybersecurity Solutions Architect, to understand the top 5 remote work security tips that we think your organization should keep in mind as you move to a remote work model. We'll also allow plenty of time for your questions at the...
2020-04-0700 min
ProServeIT's podcastWindows Virtual Desktop Makes Remote Working Easier Since the outbreak of COVID-19, organizations across the globe have found themselves in unprecedented times. Many organizations who once relied on on-premise work setups have been left scrambling to find remote working options for their employees. Windows Virtual Desktop, a Cloud-based desktop and app virtualization service, could be a viable solution to this unique and challenging problem we've found ourselves in, and in this webinar, we'll show you a high-level overview of Windows Virtual Desktop so that you can see if it meets your needs. We'll cover: -What Windows Virtual Desktop is. -How...
2020-03-2600 min
ProServeIT's podcastRamping Up for Remote Working ScenariosIn our previous podcast, Remote Work 101, we talked about the essentials to getting started with remote working during the COVID-19 outbreak. This follow-up podcast continue this remote work theme, and include examples to help your staff understand exactly how a tool like Microsoft Teams can be utilized while working remotely, so that you can stay connected and productive even when you're working from home. We also cover basic cybersecurity questions we have received and recommend you consider while your employees are working from home using various devices.
2020-03-2500 min
ProServeIT's podcastTips on COVID 19 PreparednessFor your convenience, ProServeIT turned this into a podcast so that you can listen to it from anywhere to it wherever you are, using any device. Governments and health officials all across the globe are strongly urging for businesses, wherever possible, to adapt a remote working or work-from-home model for the foreseeable future. Is your organization remote work ready? This Podcast cover the bare minimum essentials that we encourage you to think about and implement sooner than later to effectively set up remote working and stay as productive as possible during this difficult time.
2020-03-1900 min
ProServeIT's podcastWant Automation Technology?Always looking for ways to increase productivity and efficiency? Automation technology like bots is trending these days as a way to make things more efficient for your staff. There are lots of great benefits of what bots can do to help your organization, such as automating manual processes so you can give your team some time back to focus their energy on high-valued tasks. And bots are the way of the future, using artificial intelligence to take care of some of the more menial, time-consuming tasks. Join us to hear about how other organizations have...
2020-03-0200 min