Shows
Insurance SpeakMutual Insurers: The Perfect Business Model?Four years ago, Chuck Chamness stepped away from his 18-year tenure as president and CEO of the National Association of Mutual Insurance Companies. He looked around at the state industry he’d long worked for and with, and he saw a mélange of strong businesses facing seemingly insurmountable headwinds: Inflation, catastrophe costs, regulatory uncertainty, public perception problems, and the poky pace of technology adoption all served as fiscal stressors for insurance carriers; particularly smaller, regional, mutual insurance operators. In this January 2025 interview, Chamness expands on what he views as pressing business issues facing the insurance industry and offers idea...2025-04-2315 minInsurance SpeakWhen ‘I Do!’ Turns Into ‘Oh No!’Deidre LeBlanc of Travelers joins us for a discussion on wedding worst-case scenarios and how insurance can safeguard a couple’s big day.2025-04-0213 minInsurance SpeakFrom Amateur to Professional: How Hobbies Fuel Insurance SuccessHistorically, hobbies were thought of as both frivolous and productive. It is worth noting, however, that some major advances happened as the result of hobbyists. Consider Comet Hale-Bopp, which was discovered in 1995 by two amateur astronomers. On this episode of Insurance Speak, we capitalize on Insurance Careers Month to talk with three insurance executives about the ways in which their hobbies inform their careers. With an eye toward illuminating the types of skills and interests that can translate well to the insurance world, Grace Global Capital Managing Director Grace Vandecruze; PAK Programs Risk Management Specialist Justin Guerra; and INSTANDA CEO...2025-02-1928 minInsurance SpeakShining a Light on Solar RiskIn this episode of Insurance Speak, KwH Analytics CEO Jason Kaminsky talks about jiw company’s annual Solar Risk Assessment, a report that aims to advance the solar and renewable-energy storage industries. This research is designed intentionally for a non-technical financial community. It provides investors, insureds and insurance organizations with the latest insights on the evolution of solar facility risk and mitigation strategies.2024-11-2719 minInsurance SpeakInsurance Protections for Greenwashing and ESG ClaimsInsurance protections for greenwashing and ESG claims Description: Carolyn Rosenberg of Reed Smith discusses how greenwashing claims have evolved and how businesses can protect themselves with the right insurance.2024-11-1314 minInsurance SpeakWhat Keeps Today's Business Leaders Up at Night?Today's CFOs worry about economic uncertainty, market competition, talent retention, cyber threats and a host of other operational concerns. It’s no wonder: These C-Suite leaders are taking on more responsibility than ever before, and that includes making decisions about insurance, according to the Travelers 2024 CFO Study. Being a CFO is “a much more complex role” than it used to be, explains Joan Woodward, executive vice president of Public Policy for Travelers and president of the Travelers Institute. She also hosts the topical weekly podcast, “Wednesdays with Woodward.” In this conversation, Woodward discusses the results of the 2024 CFO Study and shares...2024-11-0619 minInsurance SpeakHealthy Business Cybersecurity Starts with a Check-UpRoger Spears of Schneider Downs discusses how businesses can evaluate their cybersecurity practices and limit their vulnerability to online threats.2024-10-2314 minInsurance SpeakCyber Insurance in 2024: Prices Down, Coverages ExpandIn 2024, cyber insurance prices are down and coverage options have expanded as carriers become ever more savvy regarding cybersecurity measures. Here, we look at how far the cyber insurance market has come over the last two years, with insights from Flow Specialty's midyear Cyber Insurance State of the Market Market Report, as compared to this archival interview with a HSB cyber expert.2024-10-1617 minInsurance SpeakCurbing Critter Car ClaimsKen Huening, CEO of CoverSeal, discusses rodent-related vehicle claims and how drivers can proactively protect their rides from the climate change-driven increase in these incidents.2024-10-0917 minInsurance SpeakWith Great Influence Comes Great ResponsibilityInfluencer. It’s a word and an idea that a decade ago seemed like a fad. But thanks to the cross pollination of niche communities on the internet and digital-marketing smarts, today’s social-media celebrities are hotter than ever. Such "influencers" have built an industry that’s worth millions and hold sway over significant segments of humanity. With all of that influence comes murky and often misunderstood risk, liability and insurance concerns. On this episode of Insurance Speak, Katie Pope, vice president of Executive Lines at The Liberty Company Insurance Brokers, illuminates the growing legal and liability concerns surrounding social...2024-10-0213 minInsurance SpeakThe Role of Insurance in Combatting Workplace ViolenceKathleen Bonczyk, founder of the Workplace Violence Prevention Institute, discusses the role insurers can play in reducing workplace violence.2024-09-2622 minInsurance SpeakReport: E&S Insurance Market Demonstrates Ongoing StrengthSurplus lines insurers in 2023 reported another year of improved underwriting and operating results, with most performance metrics outpacing the broader P&C industry, according to the annual wholesale insurance market report card compiled by AM Best and the WSIA Education Foundation. The report's authors say this indicates just how essential wholesale insurance options have become. "The wholesale and specialty channel is there to provide solutions when the standard market either cannot or will not take on the risk," WSIA President and CEO Brady Kelly said on this week's episode of Insurance Speak. Kelly sat down for an interview in...2024-09-1809 minInsurance SpeakCyber insurance in 2024: ‘It’s the Cost of Doing Business’ If there’s one subject that concurrently fascinates and exasperates insurance professionals, it’s cyber risk. At the same time that society becomes ever more reliant on digital tools and transactions, bad actors seem to lurk behind every virtual corner constantly finding new ways to scam and steal. Since joining the specialty insurer CFC early in 2024 as the organization’s head of Proactive Cyber, Jason Hart has made it his mission to simplify conversations around cybersecurity and cyber insurance. On this episode of Insurance Speak, Hart shares his unique perspective on the cyber risk landscape and the insurance response to this evo...2024-09-1111 minInsurance SpeakBalancing Digital Services and Human TouchJen Martinez of VIU by HUB discusses how insurers can integrate digital tools into customer service while still maintaining human relationships.2024-09-0413 minInsurance SpeakDoes Every Insurance lawsuit Constitute Legal System Abuse?Three themes have dominated big-picture insurance conversations in 2024. The first is inflation and its impact on policy pricing. The second is extreme weather, as the increased frequency and severity of natural catastrophes strain the insurance-claims system along with carriers and reinsurers. And the third is litigation and its companion, “social inflation,” or the impression that insurers are bad corporate actors with deep pockets and must correct societal wrongs via exorbitant legal settlements. On this episode of Insurance Speak, Robert Gordon, senior vice president of the policy, research and international division of the American Property Casualty Insurance Asso...2024-08-2817 minInsurance SpeakThe Future of Independent BrokersFor this episode, we revisit a conversation with Bryan Davis of VIU by HUB about what’s on the horizon for independent brokers and how they serve their customers.2024-08-2113 minInsurance SpeakHow Agents and Brokers Can Best Serve SMBs in 2024The risk landscape for small and midsize businesses (SMBs) markedly changed over the last five years as enterprises first adjusted to the shutdowns and distanced interactions dictated by the COVID pandemic, and then as lasting societal shifts (like the rise of remote workers) settled into daily life in the time since the pandemic. The insurtech firm Bold Penguin set out to better understand these business changes and what they mean to insurance professionals and organizations, in order to better direct and advise its industry partners. In this episode, Bold Penguin Vice President of Carrier Operations Nicole Farley talks about...2024-08-0711 minInsurance SpeakSafeguarding Your Boat from Severe WeatherThis week, we revisit a conversation with Todd Shasha of Travelers about how boat owners can protect their vessels from catastrophic weather events.2024-07-2412 minInsurance SpeakThe Role of Risk Management During the 2024 Summer OlympicsAs the world’s premiere athletic event, the Olympic Games tend to be a joyous and celebratory affair. However, the sheer scope and scale of the games leaves them open to the unexpected, and the history of the Olympics is not without violence. This episode of Insurance Speak features Chloe Gordge, head of Marke's terrorism portfolio in London. Gordge talks about the unique challenges of curbing political violence in Paris during the upcoming Olympic games.2024-07-1714 minInsurance SpeakCyber Risk Management for Car DealershipsAndy Moss and John Ellison of Reed Smith discuss insurance and cyber risk management practices for car dealerships in the wake of the CDK Global cyber attack.2024-07-1019 minInsurance SpeakWhat's the Next Big Pollution Liability Exposure?Insurance brokers who operate in the environmental liability space, and companies with potential pollution exposures, tend to be up-to-date on the research and risks linked to "forever chemicals," or the cancer \-causing compound per- and polyfluoroalkyl substances (PFAS or PFASs). These chemicals remain popular in American manufacturing. While litigation history is still being written about PFAS, environmental insurance brokers can look to the contaminant for clues as to how future pollution liability claims may play out. What new pollutants are they concerned about? One that comes to mind for Emily Bourdeau, vice president of the environmental practice within NFP's Specialty...2024-07-0313 minInsurance SpeakAre Businesses Prepared for California's New Workplace Violence Law?Lucy Straker and Jim Rizzo of Beazley break down the risk management and insurance implications of California’s Senate Bill 553.2024-06-1919 minInsurance SpeakFlorida Insurance Agency Owner Questions Efficacy of New Tax LawWithin the U.S. property and casualty insurance sector, Florida stands out as one of the first states to recently experience skyrocketing claim costs, shrinking coverage availability, and a crisis in premium affordability. The Sunshine State also has been deeply impacted by nuclear verdicts as well as insurance fraud. Making matters worse: Severe weather is a relatively common occurrence there. In this episode of "Insurance Speak," NSI Insurance Group CEO Oscar Seikaly shares his unique perspective on Florida's recent legislative efforts aimed at shoring up its volatile insurance market.2024-06-1214 minInsurance SpeakWhat Do Video Gaming Addiction Suits Mean For Insurers? David Cummings, partner in the Insurance Recovery Group at Reed Smith, joins us to discuss how a recent influx of gaming addiction lawsuits may impact the insurance industry.2024-06-0516 minInsurance SpeakWhen Workplace Romance Becomes an Insurance ConcernOffice romance can be dicey. The prospect of coworkers dating is so rife with liability concerns, that some companies simply forbid it. Nonetheless, on-the-job romances are increasing in 2024, according to the workplace consultancy SHRM. On this episode of Insurance Speak, Chris Williams, the employment practices liability product manager at Travelers, shares potential scenarios in which close interpersonal interactions become a legal and liability minefield.2024-05-2212 minInsurance SpeakThe Emerging Risk in the Hospitality IndustryJohn Fitzgerald, Lynne Weeks and Dan Curran of Amwins join us to discuss risk in the hospitality industry as peak season approaches.2024-05-1517 minInsurance SpeakMeet the RIMS 2024 Risk Manager of the YearJust ahead of RISKWORLD 2024, the annual risk management convention happening this year in San Diego, RIMS, the risk management society, announced the winner of its annual Risk Manager of the Year Award. Calls went out in the fall for this long-standing honor, which aims to raise the profile of the risk management profession as well as the outstanding programs that honorees have implemented within their organizations. This year's winner is Steve Robles, the recently retired assistant CEO for Los Angeles County. On this episode of Insurance Speak, Robles talks about the massive responsibility of managing risk for one of...2024-05-0818 minInsurance SpeakMGAs and AI: The Case for More Optimism Than CautionManaging general agents and underwriters occupy a distinct space in the insurance world due to their broad policy oversight and administrative responsibility. Many MGAs must lean on limited resources while delivering an entire insurance experience, from underwriting to claims resolution. This is where technology solutions such as AI-powered automation can have a far-reaching impact. On this episode of Insurance Speak, Michael Parcelli, senior vice president and head of the MGA business at Xceedance, discusses the ability of AI to drive efficiency and profitable growth at MGAs.2024-04-2415 minInsurance SpeakHelping Homeowners Batten Down Their Policies for Hurricane SeasonMeg O’Toole Herman, agency owner with Goosehead Insurance, shares her advice for helping insureds prepare their homeowners' policies for a potentially active hurricane season. 2024-04-1819 minInsurance SpeakHow Would a Major Earthquake Impact New York City It’s a common misconception that the Eastern Seaboard of the United States is shielded from the threat of earthquakes due to the region’s distance from tectonic plates. But that conventional thinking was challenged on Fri., April 5, 2024, when a magnitude 4.8 tremor rattled New Jersey and New York. The USGS says its epicenter was about 45 miles from the Big Apple, where New Yorkers reported shaking floors and furniture. In fact, the rumbling was felt as far north as Maine and as far south as Virginia. For Megan Linkin, Senior Parametric Nat Cat Structurer at Swiss Re Corporate Solutions, this temblor...2024-04-0920 minInsurance SpeakOn the Road to Excellence: Workers' Comp Insights From the WCIAndrew Sabolic of the WCI discusses the organization’s work and what makes an excellent workplace safety program.2024-04-0313 minInsurance SpeakAffinity vs. Embedded Insurance and Today’s Consumers Individuals and groups with shared occupations or preoccupations often have similar insurance and risk-management needs. That’s where affinity insurance marketing and sales come in, explains Ann Dieleman, executive director at the Professional Insurance Marketing Association (PIMA). Dieleman elaborated on the topic during this episode of “Insurance Speak.” In it, she talks about why affinity insurance programs remain crucial, and where they fit with the growing push for digital transformation.2024-03-2713 minInsurance SpeakDialing In on What Robocall Laws Mean for InsurersMark McKinney, Vice President of Market Intelligence at Gryphon.ai, joins us to discuss how insurers may need to adjust their practices in light of new robocall regulations.2024-03-1309 minInsurance SpeakThe Insurance Societal Legal System AbuseThe recent uptick in “nuclear verdicts” or “runaway verdicts” reflects the growing power of the plaintiff’s bar to influence juries and secure record-setting wins – a phenomenon due in part to social inflation, or the stereotype that large corporations are bad actors with deep pockets. The trend has far-reaching implications for the insurance industry, which often must shoulder the cost of such lawsuits along with the verdicts and settlements they produce, as well as the average consumer, who can count mounting lawsuit expenses as one of the reasons that insurance rates are inching ever higher. And of course, insurance carriers mus...2024-03-0617 minInsurance SpeakThe Current Situation: Insurance Trends in Renewable EnergySara Kane, EVP, power and renewables practice leader at CAC Specialty, delves into insurance and risk trends in power and renewable energy in 2024.2024-02-2810 minInsurance SpeakHow Runaway Verdicts Contribute to InflationHow serious are runaway (or nuclear) verdicts? Consider this summation from a 2022 article on the topic: "What happens when you mix major damages, a large corporation, a denial (or half acceptance) of fault, and an angry jury that wants to send a strong message? In the courtroom, the result just might be a colossal verdict.” The trend toward colossal or runaway/nuclear verdicts, or multi-million or even billion-dollar decisions against insurers, is one phenomenon that gave rise to the Complex Claims & Litigation Forum, an event happening Feb. 26-28, 2024, at the Green Valley Ranch Resort in Las Vegas. Longtime insurance defense attorn...2024-02-1413 minInsurance Speak2024 Insurance Agent Survey Drives Fast, Actionable insightsThe history of the National Association of Professional Insurance Agents (PIA) reaches back nearly eight decades to a time when independent producers first began to recognize the value of peer-to-peer networking, education and support. Similarly, the insurance industry publications that gave birth to PropertyCasualty360.com boast more than a century of providing actionable insights for P&C insurance industry professionals. Each year since 2017, these two hallmark insurance-industry operations have come together to field the Independent Insurance Agent Survey, an annual look at the challenges and needs of today's producers. Here, PIA National CEO Mike Becker talks about how this annual...2024-02-0709 minInsurance SpeakThe Growing Demand for Complex Claims SpecializationWhen it comes to complex claims, an array of factors can contribute to their intricacy including: numerous stakeholders, the involvement of several insurers or reinsurers, and the possibility of litigation. Claim complexity often arrives when determining liability and how or where coverage will apply. Understanding these issues can reduce mistakes and help insurers be more proactive. In this episode of "Insurance Speak," we talk with Ruben Pinto, director of large loss casualty at Allstate. Pinto is scheduled to give a keynote address during the Complex Claims & Litigation Forum happening Feb. 26-28, 2024 at the Green Valley Ranch Resort in Las Ve...2024-01-3115 minInsurance SpeakThe Power of Data and the ‘Enlightened’ AgencyJason Keck, founder and CEO of Broker Buddha, joins us for a discussion on modernizing agency practices and effectively using data.2024-01-2415 minInsurance SpeakWeather Trends Insurance Pros (and Clients) Should Monitor in 2024CoreLogic is a global property information, analytics and data-solutions firm, recently compiled a review of the most impactful storms, wildfires and natural disasters of the past year. During 2023, catastrophes such as severe hail across the central and southeastern U.S., hurricanes Idalia and Hilary, which battered the Florida Gulf and California Coasts, and devastating wildfires on Maui all caused widespread destruction and loss. Add to that severe thunderstorms, which are also called severe convective storms, to round out the year’s most damaging weather events. In this episode, CoreLogic Catastrophe Response Director Jon Schneyer talks about recent weather trends in ord...2024-01-1022 minInsurance SpeakHow Agents, Brokers Can Best Respond to High-Net-Worth ClientsPrivate Risk Management Association Executive Director Diane Delaney talks about pressing issues facing these clients and their insurance advisors.2023-12-2014 minInsurance SpeakThe Connection Between Mental Health Care and Workers' CompThe impact of work-related stresses can be cumulative. CorVel's Karen Thomas advocates for proactive solutions.2023-12-0611 minInsurance SpeakPerforming a Business Cybersecurity Check-UpRoger Spears, Cybersecurity Project Manager for Schneider Downs, discusses how businesses can perform a check-up of their cybersecurity practices and limit their vulnerability to online threats.2023-11-2914 minInsurance SpeakThe Current State of Professional Liability InsuranceInsurance is a complex business. When it comes to professional liability coverages, the public at large has at least a basic familiarity with medical malpractice insurance. Most people have doctors, and it grabs headlines when a doctor or health care facility makes a mistake. But in fact, there are many different types of professions other than medicine that benefit from liability insurance, which is also known as errors and omissions insurance. Most any professional whose counsel or service could lead to potentially negative outcomes for customers, should carry some degree of professional liability insurance. In...2023-11-1513 minInsurance SpeakStrengthening Your Insurance Sales TeamCasey Cunningham, founder & CEO of Xinnix, explains how insurers can drive their sales teams toward greatness, even in a tough market.2023-11-0821 minInsurance SpeakNatural Disasters and the Business of Adult BeveragesIn this interview, Heidi Moore, an insurance agent with Country Financial and host of the "Wine Crush Podcast," discusses common claims that arise from wine, beer and cider businesses. She also shares advice for both insureds and insurance professionals for navigating the adult beverage business, its risks and applicable coverages.2023-11-0117 minInsurance SpeakP&C Insurance’s Role in the White House’s Climate FrameworkCharlie Sidoti, executive director of InnSure, joins us to discuss the integral role property & casualty insurance has to play in the National Climate Resilience Framework.2023-10-2519 minInsurance SpeakThe Insurance Response to Growing Geopolitical Risk Business leaders in the U.S. and the U.K. are increasingly insecure about their organizations’ ability to respond to geopolitical risks such as war or inflation, according to a 2022 survey. What are some of their top geopolitical concerns? The ongoing war in Ukraine, NATO relations, cyberattacks, U.S.-China relations, climate risk, and energy insecurity are among the issues that continue to have widespread economic implications. And here is some more sobering news for insurance and risk advisors: Mass shootings in the U.S. have become “downright commonplace,” according to one of the country’s major n...2023-10-1115 minInsurance SpeakInsurance and the 2023 Hollywood Labor StrikesThe economic impact has been severe from concurrent labor strikes by the Writers Guild of America and the Screen Actors Guild — American Federation of Television and Radio Artists. While the former announced a tentative agreement recently, actors continue to strike. In this episode of the Insurance Speak podcast, insurance executive Bill Johnson, who once produced major motion pictures, discusses common film and television production risks, coverages and claims.2023-10-0414 minInsurance SpeakWhat’s Ahead for Independent Brokers?Bryan Davis, EVP and head of VIU by HUB, explains what’s on the horizon for independent brokers, and how they can best serve their customers in the modern market.2023-09-2013 minInsurance SpeakIntegrating Empathy and Efficiency to Foster Customer LoyaltyIn this episode of Insurance Speak, Rahul Kumar, Vice President and General Manager of Financial Services at Talkdesk, joins us to discuss how insurers can create and nurture loyalty by enhancing the customer experience.2023-09-0616 minInsurance SpeakProtecting Boats in Extreme WeatherTodd Shasha, Assistant Vice President of Personal Insurance at Travelers, explains how boat owners can safeguard their vessels from increasingly catastrophic weather events.2023-08-2312 minInsurance SpeakA Look at the Risks and Successes of Generative AIAndrew Schwartz and Keith Raymond of Celent co-authored a new study that examines many of the issues associated with the use of generative AI, and they share their insights in this podcast.2023-08-0936 minInsurance SpeakStay Awake: Understanding the Relationship Between Sleep Disorders and Shift WorkIndependent risk manager Jeff Marshall details an emerging risk for occupations involving changing shifts: Shift work sleep disorder and its impact on brain function.2023-08-0240 minInsurance SpeakExamining Risks and Opportunities in the Insurance IndustryBruce Eisler, Chief Executive Officer U.S. and Chief Underwriting Officer for Aspen Insurance shares insights on what he’s seeing in the industry, the factors insurers should be watching and the opportunities ahead.2023-07-1920 minInsurance SpeakNavigating the Insurance Struggles of Affluent ClientsIn this episode of Insurance Speak, we’re joined by Katherine Frattarola, executive vice president and leader of HUB’s Private Client practice, to delve into the unique insurance struggles high- and ultra-high-net-worth families face when trying to properly protect their assets.2023-07-1215 minInsurance SpeakWho Commits Insurance Fraud and WhyIn our 100th Episode, Matthew Smith from the Coalition Against Insurance Fraud outlines a new study that examines how bad actors commit fraud and then justify their actions. 2023-07-0531 minInsurance SpeakThe Insurance Implications of Titan Submersible ImplosionInsurance claims consultant Chris Tidball addresses some of the possible litigation and insurance issues surrounding this undersea disaster.2023-06-2811 minInsurance SpeakPreventing Social Engineering FraudTracey Santor, Assistant Vice President and Product Manager for financial institution bonds at Travelers, details some of the activities involved in social engineering attacks2023-06-2117 minInsurance SpeakThe Role of Collaboration in the Insurance IndustryBryan Falchuk, Managing Partner, Insurance Evolution Partners, discusses the importance of partnership between legacy insurers and insurtechs based on research from his latest book.2023-06-1427 minInsurance SpeakPersonalizing the Insurance ExperienceJess Keeney, chief product & technology officer for Duck Creek, discusses how technology is changing the customer experience for policyholders.2023-06-0715 minInsurance SpeakDisaster Mitigation Through BiodiversityEloisa Lewis and Shawn Magill of New Climate Culture discuss the ways in which agricultural operations and communities at large can improve their disaster resilience through biodiversity and permaculture initiatives.2023-05-3141 minInsurance SpeakCargo Heist Threats and How to Prevent ThemScott Cornell, transportation lead and crime & theft specialist at Travelers, joins us to discuss strategic cargo theft and how to prevent these supply chain-interrupting crimes.2023-05-1719 minInsurance SpeakProtecting the Mental Health of Insurance RespondersMark Debus, clinical manager of behavioral health at Sedgwick, discusses the impact of trauma response and compassion fatigue for insurance first responders.2023-05-1029 minInsurance SpeakInsurers: The Missing Link in Workplace Violence Prevention?In this episode of Insurance Speak, we’re joined by Kathleen Bonczyk, founder and executive director of the Workplace Violence Prevention Institute, to discuss how companies can mitigate employee violence and the part insurance companies could play in stopping these incidents.2023-05-0322 minInsurance SpeakExamining the Risks and Rewards of ChatGPT for the Insurance IndustryArtificial intelligence has the ability to sort through and synthesize vast amounts of data, but with that benefit come increased risks for users and their insurers. Andrew Schwartz, an analyst with Celent, and Etay Maor, senior director of security strategy for Cato Networks, take a deep dive into the pros and cons of this new large language model.2023-04-2625 minInsurance SpeakA Conversation with Michael Pritt and Dr. Laura McGuireLive from the Complex Claims & Litigation Forum in Las Vegas, Brittney Meredith-Miller is joined by Michael Pritt, Senior Claim Analyst with Pure Insurance, and Dr. Laura McGuire, CEO of The National Center for Equity & Agency to discuss the importance of trauma-informed care in claims handling and within agencies themselves.2023-04-1913 minInsurance SpeakA Conversation with Bob TysonLive from the Complex Claims & Litigation Forum in Las Vegas, Patti Harman is joined by Bob Tyson, the Strategic Managing Partner for Tyson & Mendes Tyson addressed some of the factors behind an increase in the number of high-value jury awards. The conversation was a follow-up to his keynote presentation at the conference.. 2023-04-1209 minInsurance SpeakA Conversation with Peter Crosa and Timothy DowdenLive from the Complex Claims & Litigation Forum in Las Vegas, Brittney Meredith-Miller is joined by Peter Crosa, Executive General Adjuster at Peter J. Crosa and Co., LLC, and Timothy Dowden, Senior Vice President of J.S. Held to discuss how insurers can more effectively mitigate and address severe weather claims.2023-04-0511 minInsurance SpeakParametric Insurance: Expanding the Toolbox for Covering RiskAlex Kaplan, executive vice president for alternative risk at Amwins Group, discusses how parametric insurance differs from traditional insurance and the benefits it provides to policyholders.2023-03-2717 minInsurance SpeakA Conversation with Tracey ThompsonLive from the Complex Claims & Litigation Forum in Las Vegas, Brittney Meredith-Miller is joined by Tracey Thompson, Deputy Executive Director of the Coalition Against Insurance Fraud to discuss strategies for identifying and preventing fraud.2023-03-2210 minInsurance SpeakThe Value of Advocacy in Effective Workers’ Comp ProgramsLumen Technologies’ Tara Acton shares the secrets behind their award-winning program2023-03-0817 minInsurance SpeakA Conversation with Rich WickliffeLive from the Complex Claims & Litigation Foruhm in Las Vegas, Patti Harman is joined by Rich Wickcliffe, the Complex Claims Manager for Frontline Insurance. Rich discusses strange claims he's Investigated in a recap of his closing keynote presentation.2023-02-2807 minInsurance SpeakA Conversation with Hank WatkinsLive from the Complex Claims & Litigation Forum in Las Vegas, Patti Harman is joined by Hank Watkins, the Regional Director & President of Americas for Lloyd's. Hank recaps his opening keynote examining the complexities of emerging risk. 2023-02-2810 minInsurance SpeakA Preview from the Complex Claims & Litigation ForumHosts Patti Harman and Brittney Meredith-Miller are live from the showroom floor of the Complex Claims & Litigation Forum in Las Vegas with a preview of all the guests joining them from the conference.2023-02-2701 minInsurance SpeakCyber Risks for Insurers: There’s a Target on Your BackTom Eggleston, international claims leader in the UK and Europe for Resilience, discusses the cyber vulnerabilities and issues insurers should focus on for themselves and their policyholders.2023-02-2228 minInsurance SpeakThe Future of Insurance MarketingAn increasing volume of insurance claims has pushed insurers toward new technologies in order to keep up, but one area where we often neglect to discuss insurtech is marketing. This week, Ifty Kerzner, co-founder and president of insurance marketing operating system Kissterra, joins us to discuss how insurers can tap into new tech resources and streamline data to boost customer acquisition and satisfaction.2023-02-1522 minInsurance SpeakBanking and Cannabis: Best Buds or Up in Smoke?Green Check Verified SVP Peter Su addresses the financial factors affecting cannabis-touching entities.2023-02-0734 minInsurance Speak'Old' Isn't a Dirty Word, but 'Ageism' IsDespite laws that make it illegal to discriminate against employees or job applicants based on their age, it still happens far too often. The AARP reports two out of three workers between 45 and 74 have witnessed or experienced ageism in the workplace. In this episode, workplace ageism expert Patti Temple Rocks joins us to discuss how to recognize and squash ageism in your organization, as well as how to utilize your more experienced professionals.2023-01-1826 minInsurance SpeakFocused on the Future: Insurance Predictions for 2023CEO of NEXT Insurance discusses his 2023 predictions for the insurance industry and how NEXT's business model differs from other competitors in the space.2023-01-1114 minInsurance SpeakHurricane Impacts and Florida’s Construction MarketSupply chain issues from the pandemic and two major hurricanes just weeks apart have affected the rebuilding efforts across much of Florida2022-12-1411 minInsurance SpeakWildfire Risk Has Evolved. How Can Underwriting Keep Up?Pathpoint CRO and President Ralph Blust shares his expertise on how the increase in destructive wildfires has shifted the market, and why it’s driving insureds to the E&S space.2022-11-3015 minInsurance SpeakInsurance Focuses on Protecting Small BusinessesSmall businesses face numerous challenges to success and Pie Insurance CEO and co-founder John Swigart share how they’re using tech-enabled insurance to serve this unique market.2022-11-1618 minInsurance SpeakThe New Era of Digital Risks for Small BusinessesCoalition’s Patrick Mitchell discusses some of the threats small business executives face and how technology is amplifying those risks. 2022-10-1216 minInsurance SpeakClimate Change and the Growing Need for Environmental Impairment Liability InsuranceSteve Tagert, North American environmental practice leader for Allianz, discusses some of the evolving environmental risks carriers are facing. 2022-09-2822 minInsurance SpeakUnderstanding the Finer Points of Art AppraisalsCindy Charleston-Rosenberg of Art Appraisal discusses how appraisers determine the true value of collections and collectibles for insurance and other purposes.2022-09-1422 minInsurance SpeakInsurTech 2.0: What is the Future for the Insurance Industry?Corvus Insurance CEO Madhu Tadikonda discusses the next generation of insurtech and the lessons learned from early tech entrepreneurs.2022-08-3119 minInsurance SpeakCan You Recognize Burnout in Your Teams?The pandemic, the great resignation and work-from-home options are creating new stresses. Industry expert Cathy Ellwood helps managers identify the stressors and symptoms of burnout.2022-08-1725 min
Insurance SpeakCreating a High Performance WorkforceOne of the secrets to creating a successful enterprise is hiring the right people. Duck Creek's Courtney Townsend shares insights for creating a diverse and engaged workforce. 2022-08-0312 minInsurance SpeakUnderstanding Inflation’s Effect on Commercial Property Risks and ValuationsQBE's Charles Greer highlights what factors risk managers need to consider and explains how inflation is affecting property valuations.2022-07-2011 minInsurance SpeakALM Launches Small Business Adviser Resource Editors from ALM's legal, financial and real estate publications discuss the creation of a new one-stop resource for business owners designed to help them find answers to many types of business questions.2022-07-0613 minInsurance SpeakThe Internet of Things: How Sensors are Transforming the Risk LandscapeChubb’s Hemant Sarma discusses how insurers are using technology to prevent and mitigate risk.2022-06-2217 minInsurance SpeakReal Estate for Cannabis Entities – What are the Insurance Issues?Industry expert Danielle Hernandez discusses zoning regulations, leasing and coverage exclusions for cannabis-touching businesses.2022-06-0815 minInsurance SpeakThe Business of Claims: Past, Present and Future RisksAXA XL’s Jim DiVirglio reflects on how the pandemic affected claims organizations and shares the trends he’s seeing for the insurance industry.2022-05-2524 minInsurance SpeakToday's Young Professionals Discuss the Future of Insurance6 students from St. John’s University Maurice R. Greenberg School of Risk Management, Insurance & Actuarial Science share their insights on attracting the next generation to the insurance industry in this Insurance Speak podcast.2022-05-1132 minInsurance SpeakThe Insurance Industry's View on Touchless ClaimsCelent analyst Andrew Schwartz shares insights from the latest Celent/PropertyCasualty360.com survey on how the insurance industry's adoption of an automated claims process.2022-04-2709 minInsurance SpeakAnatomy of a Cyber ClaimAndrew Lipton, head of cyber claims at AmTrust Financial Services, outlines what a cyber attack looks like from a company’s perspective.2022-04-0717 minInsurance SpeakDiving Into the World of Insurance FraudLive from the America's Claims Executive Leadership Forum & Expo, host Patti Harman is joined by Matthew Smith, executive director of the Coalition Against Insurance Fraud. Smith walks insurance executives through the frauds that emerged during the pandemic.2022-03-3012 minInsurance SpeakSecrets to Successfully Managing Remote and Hybrid TeamsLive from the America's Claims Executive Leadership Forum & Expo, host Patti Harman is joined by Jodie Hopkins of Westfield Insurance. Hopkins discusses lessons learned from managing remote teams through the pandemic and why hybrid teams are here to stay.2022-03-2906 minInsurance SpeakLessons Learned from the Pandemic and a Look Ahead at the Future of InsuranceLive from the America's Claims Executive Leadership Forum & Expo, host Patti Harman is joined by ACORD CEO and president Bill Pieroni. Pieroni shares insights from two years of dealing with the pandemic and what trends the insurance industry is likely to see going forward.2022-03-2813 min