Shows
The WA Property Q&AEP41 Choosing property management software: A conversation with Michelle Rigg.In this episode of WA Property Q&A, I sat down with Michelle Rigg, General Manager of Rentwest Property Solutions, to discuss the complexities of property management software. We covered Rentwest's journey from using VaultRE, Colmeo, to PropertyMe, and the challenges faced along the way. Michelle shares valuable insights into the decision-making process, implementation hurdles, and the importance of automation in property management systems. Tune in to gain a deeper understanding of property management in Western Australia and the future of property management software.00:00 Introduction to WA Property Q&A00:47 Meet Michelle...2025-03-2646 min
The Property Management Podcast with That Property MumHow To Stop Drowning In Property Management Compliance With Petr & Martina Ever felt overwhelmed by compliance in property management? You’re not alone! Property compliance is not going anywhere and is no longer just a box to tick, it’s a critical part of running a successful and risk free property management business. With tighter regulations and increasing legal risks, failing to stay on top of compliance can COST businesses thousands or even their entire reputation. Now what if you could manage compliance effortlessly in one place, without jumping between spreadsheets, CRMs, and supplier dashboards? That’s exactly what software Properteasy does and in this episode, we unpa...2025-03-2444 min
Property Management & MeEp21: My story, unfiltered — with Sherrie StororRenowned coach and founder of Real Estate Mastery, Sherrie Storor shares her unconventional start to agency ownership and how she's brought an industry-first initiative to support real estate principals to avoid the blindspots and barriers to creating the business of their dreams.Want to hear more? Register for Sherrie and Kristen's latest offer, The Real Estate Principal's Ministry here https://www.sherriestoror.com/repm2024-12-1225 min
Property Management & MeEp20: Agency Growth Myth-busting — with Kristen Porter and Sherrie StororUnpack the most common myths on scaling for growth with Sherrie Storor and Kristen Porter. Discover actionable insights on shifting from the grind to growth, building a resilient team, and unlocking new opportunities in your existing client base, as they announce an industry-first masterclass combining strategy from business coaching and legal considerations for agency practice.Want to hear more? Register for Sherrie and Kristen's upcoming masterclass here: https://www.sherriestoror.com/masterclass2024-10-3029 min
Talking Property ManagementCutting Through the Fine Print of Management FeesWhy are property investors losing money on archaic fees when technology can do the same work for a fraction of the cost?" Join me, Samantha Eason, as I pull back the curtain on a practice that’s siphoning off investor returns—excessive property management fees for simple bill entry. We'll uncover how some agencies justify charging up to 10% of an invoice for a task that modern software like PropertyMe and Console Cloud can handle in mere seconds. In this episode of Talking Property Management, I emphasise the critical need for accountability and value-driven services in the pr...2024-10-0310 min
PM Collective - The ART of property managementSecrets to Achieving 0% Rent Arrears with Expert StrategiesSend us a textWhat if you could achieve zero rent arrears in your property portfolio? Our latest episode is packed with expert insights on this ambitious goal. We’re joined by Giselle from M-Motion in Queensland, Sam from Rent Choice in WA, and Skye from Taylored Property Management in Adelaide. These seasoned professionals discuss the effectiveness of tenant education at different stages and stress the crucial role of early communication and prompt intervention. Giselle sheds light on the importance of consistent follow-ups to maintain a clean tenant ledger, while Sam emphasizes how combining automation with personal to...2024-09-2229 min
Property Management & MeEp19: Not your average PM commissions — with Melanie PooleNot sure where to get started with KPIs and commissions for Property Managers? Melanie Poole shares her simple and scalable 10-part KPI and commission structure using PropertyMe dashboard metrics.Reach out and continue the conversation...Connect with Melanie Poole — Daystar First NationalConnect with host Kate Sunol — PropertyMe2024-09-0829 min
Property Management & MeEp18: From 0 to 2,500 — managing expectations through rapid growth — with Hope FaulksJoin us on this episode of Property Management and Me as we welcome Hope Faulks from the Wingman Group. Hope shares her incredible journey at Housemark, where they organically grew the property management portfolio to 2,500 properties in just 4 years and the key strategies she's now implementing at Wingman Group to help other Property Managers achieve similar success.Reach out and continue the conversation...Connect with Hope Faulks — Wingman GroupConnect with host Kate Sunol — PropertyMe2024-07-1229 min
PM Collective - The ART of property managementThis wasn't meant to be a Property Me podcast! with Simone FogartySend us a textAre you working in a business where they are not that keen on getting more technology? Simone Fogarty is an award winning Director and Senior Property Manager at One Agency, Orange. Recently awarded Property Manager of the Year at the REI Awards, Simone shares her remarkable 17-year journey from receptionist to esteemed business owner. This episode was meant to be about creating efficiencies and processes within your office when you are not able to advance with technology. How can you make the most out of your trust software?? Turned out to b...2024-07-0748 minThe Property Management Podcast with That Property MumTrust accounting secrets you need to know and how to avoid the end of financial year panic with Nicole JohnstonTrust accounting not your favorite thing to do? Me either! But knowing your numbers and how to be savvy with your trust accounting is key in the property management industry.In this episode I chat with Nicole Johnston,the founder of Trustd Figures who takes us through her trust accounting secrets! Trustd Figures provides fixed price trust accounting outsourcing for real estate agencies. Trustd Figures offer unlimited account queries at any time each business-day - and do not timebox their time spent on your account. Nicole’s team consists of senior trust accountants and consultants and they prom...2024-06-2435 min
Property Management & MeEp17: Customer loyalty management for better business outcomes — with Casey CorriganJoin Kate Sunol and Casey Corrigan in this PropertyMe podcast episode as they explore how AskNicely integrates with PropertyMe to enhance customer loyalty and retention through strategic feedback management.Reach out and continue the conversation...Connect with Casey Corrigan — AskNicelyConnect with host Kate Sunol — PropertyMe2024-06-0723 min
Property Management & MeEp16: Social media can grow your rent roll — with Ellen BathgateJoin Kate Sunol and Ellen Bathgate in this PropertyMe podcast episode as they dive into the transformative world of content marketing for property management, sharing expert strategies to grow rent rolls and build trust on social media.Reach out and continue the conversation...Connect with Ellen Bathgate — Content CollabConnect with host Kate Sunol — PropertyMe2024-03-1925 min
Property Management & MeEp15: Beating change fatigue — with Hermione GardinerGuest Hermione Gardiner joins Property Management & Me to tackle the pervasive issue of change fatigue among Property Managers. Delve into practical insights on adapting to rapid technological and legislative shifts and discover strategies to streamline your daily processes. Whether you're battling tech overload or looking for ways to enhance efficiency, this episode is packed with valuable advice to help you thrive in a constantly evolving industry. Reach out and continue the conversation...Connect with Hermione Gardiner — Sidekick ConsultingConnect with host Kate Sunol — PropertyMe2024-02-2918 min
Property Management & MeEp14: Email marketing wins — with Richie Pitt and Sinead ClarkeDive into episode 14 for an enlightening discussion on mastering email marketing in 2024, featuring insights from PropertyMe's Sinead Clarke and Richie Pitt. Learn essential strategies to enhance engagement and navigate Google's latest spam updates, ensuring your email campaigns thrive.2024-01-3116 min
Property Management & MeEp13: Mastering industry award submissions — with Amanda Gould"Every year I sit down and think, okay, what do I need to work on this year? And every year there's something that's highlighted within the business that we need to work on. It might be growth within the business, it might be conflict resolution, it might be client liaison, it might be customer journey, whatever it happens to be, work out what you're going to focus on during the year and what's going to be supporting you in that journey. And that's what I do every year." — Amanda GouldThis episode features tips from Amanda Gou...2023-11-2021 min
Property Management & MeEp12: A new generation of talent — with Kristin Clulow"They look for things like purpose and meaning. They want purpose in their job. So, if we're saying "Hey, go and sell a house", well, what's the purpose? What's the meaning behind that? How does that align with my core values?— Kristin ClulowThis episode features tips from Kristin Clulow and Kate Sunol from PropertyMe on how to best engage and lead the new generation coming into our workforce.Reach out and continue the conversation...Connect with Kristin Clulow and Kate Sunol — PropertyMe2023-10-1619 min
Property Management & MeA new generation of talent with Kristin Clulow"They look for things like purpose and meaning. They want purpose in their job. So, if we're saying "Hey, go and sell a house", well, what's the purpose? What's the meaning behind that? How does that align with my core values? — Kristin ClulowThis episode features tips from Kristin Clulow and Kate Sunol from PropertyMe on how to best engage and lead the new generation coming into our workforce.Reach out and continue the conversation...Connect with Kristin Clulow and Kate Sunol — PropertyMe2023-10-0819 min
Property Management & MeEp11: Mastering AI Chatbots — with Ben Burton"My view with AI is you've got to pick a system that's simple enough, or you're going to be sort of burnt before you start. But you've just got to get started, this is exciting."— Ben BurtonThis episode features practical tips from Ben Burton from ReHeroes and Kate Sunol from PropertyMe on mastering AI chatbots to reduce repetitive conversations.Reach out and continue the conversation...Connect with Ben Burton — reHeroes Connect with Kate Sunol — PropertyMe2023-09-0413 min
Property Management & MeEp10: Supporting staff through change — with Sarah Dawson"From a leadership perspective, I think that the goal is to help people to find their value in the new way of working."— Sarah DawsonThis episode features tips from Sarah Dawson and Kate Sunol from PropertyMe on how to support your staff through change by sharing the vision and guiding them to find their value.Reach out and continue the conversation...Connect with Sarah Dawson and Kate Sunol — PropertyMe2023-08-2112 min
Property Management & MeEp9: Navigating mortgage stress with landlords — with Ricky Briggs“Yes we've had, you know, two months of no interest rate rises but the pressure is now kicking in from months four, five and six. So it's more important now to be on the phone to landlords and checking in with where they are." — Ricky BriggsThis episode features tips from Ricky Briggs, Advantage Group and Kate Sunol, PropertyMe on how to know how to help landlords navigate mortgage pressure, and keep business within the agency.Reach out and continue the conversation...Connect with Ricky Briggs — Advantage Group Connect with Kate Sun...2023-08-0713 min
Property Management & MeEp8: Granting the golden handcuffs — with Kristen Porter“One of the things I always look at is do their strengths complement yours? You know, have you done a team profiling session? Do you know what each other's strengths are? Because obviously like can attract like and we don't want to be building a team or building ownership around the same type of people.” — Kristen PorterThis episode features practical tips from Kristen Porter, O*NO Legal and Kate Sunol, PropertyMe on how to know when it's right to lock in the golden handcuffs, and setting up partnerships to succeed.Reach out and con...2023-07-2417 min
Property Management & MeEp7: Supporting professional Property Managers to succeed — with Sharni Campbell“A lot of the reasons that people get into a job are those tangible benefits that you see, like: it's a good salary, I can work Monday to Friday, or whatever it is. And then what keeps them there is the intangible stuff which for Property Managers. A lot of what I hear is how meaningful their work is, I think that's so important to acknowledge that.” — Sharni CampbellThis episode features practical tips from Sharni Campbell, SC People and Kate Sunol, PropertyMe on what does a professional, 'career' Property Manager how to match the right candida...2023-07-1721 min
Property Management & MeEp6: Tackling repairs and maintenance customer service — with Taylor Coleman"The other big piece of that is actually understanding what these assets are worth in the home. Because as an owner, if I want to say hey just slap another hundred dollars to fix that oven, but in reality that oven is 10 years old, it’s had 10 maintenance jobs and it’s not worth anything anymore, that’s just an irresponsible decision financially."— Taylor ColemanThis episode features practical tips from Taylor Coleman from Tapi and Kate Sunol from PropertyMe on the What level of service is expected from landlords and tenants, what is achievable, and if a rep...2023-07-1011 min
Property Management & MeEp5: Starting strong, tackling new roles in Property Management — with Hayley Mitchell“If you are that person in leadership put up your hand and offer your services as a mentor to others because although you might be giving your time, it is really rewarding to know that you are helping someone else through their career and their journey as well.” — Hayley MitchellThis episode features practical tips from Hayley Mitchell, Mitchell PT, and Kate Sunol, PropertyMe on fostering the success of new talent in our industry through training, mentoring, and building a community. Reach out and continue the conversation...Connect with Hayley Mitchell — Mitchell...2023-07-0209 min
Property Management & MeEp4: Taking opportunities — with Katrina Tarrant“Everything that's great in my life has come from the property industry. The most amazing experiences, travel, lifelong friendships. I imagine myself with sort of this image in a book one dimensional black and black and white on the paper. And real estate has coloured me in and, and brought me to life.” — Katrina TarrantThis episode features practical tips from Katrina Tarrant from Harcourts and the NSW Property Services Expert Panel and Kate Sunol from PropertyMe on stepping up and taking every opportunity available for your career. Reach out and continue the conversa...2023-06-2613 min
Property Management & MeEp3: Top tips for a tech migration — with Natalie Hastings“So it absolutely all comes down to preparation. We can't say that enough to anyone changing software, prepare, prepare, prepare.” — Natalie HastingsThis episode features practical tips from Natalie Hastings from hastings + co and Kate Sunol from PropertyMe on how to plan and manage a software migration and set your team up for success. Reach out and continue the conversation...Connect with Natalie Hastings — Hastings + coConnect with Kate Sunol — PropertyMeGrab resources from this episode to get started2023-06-1512 min
Property Management & MeEp2: Understanding buyer psychology to help you win more business — with Hermione Hart“Questions hold the answers... so the more questions that you can ask in all areas, especially to you clients, the more that you're going to learn.” — Hermione HartThis episode features practical tips from Hermione Hart from Sidekick Consulting and Kate Sunol from PropertyMe on how asking the right questions can help you identify your customer's "why" and craft your messaging to show how you help support them in achieving their goals. Reach out and continue the conversation...Connect with Hermione Hart — SidekickConnect with Kate Sunol — PropertyMe2023-06-1111 min
Property Management & MeEp1: Structuring your department for efficiency — with Christina Lennie from Stafflink“We have approximately 5,500 properties... we grew from a humble 200, so I feel like we've really felt the pains, the ups and downs of growing a real estate business and growing that team that goes in and around it and that's what led us here...” — Christina LennieThis episode features practical tips from Christina Lennie from Stafflink and Kate Sunol from PropertyMe on how reviewing your property management department structure can help your team work to their strengths and create more efficiencies around your processes. Reach out and continue the conversation...Connect with Chr...2023-06-0413 min
Property Management & MeComing soon...Property Management & Me is a series from PropertyMe bring quick tips and insights from across Australia and New Zealand to make a difference to your every day property management practice.2023-05-2301 minThe Property Management Podcast with That Property MumThe Secret to Reducing Stress & Burnout in your Business with Jess WhatmanWe all know that property management is challenging, and many property managers leave because of stress and burnout. However, things are changing for the better. We see many coaches, trainers, and business owners stepping up to share their collective knowledge and provide solutions to the biggest challenges in property management. One of the biggest struggles, primarily for experienced property managers, is the ability to embrace change, especially when it comes to automation, software, tech solutions, and even offshore support. So how can we encourage property managers and business owners to try these solutions?In this e...2023-03-1327 min
pmXcite - 'The Podcast'PropertyMe's biggest fail to date (and what we can learn from it)In today's episode Terri discusses the "saga" of PropertyMe's price increase email to their clients and the subsequent fallout.
She uses it to create a case study for property manager around communication for, let's just say, more "sensitive" matters with our clients (anything to do with money). Terri runs through the 3 T's for nailing your communication - Technique, Timing & Tone and highlights where she believes these guys went wrong with their price increase rollout and why their clients have reacted so negatively.
Thanks go to our friends at Inspection Manager for their support with this p...2022-12-0811 min
PM Collective - The ART of property managementProperty Me vs. Property Tree with Lauren Burton from Ray White ApplecrossSend us a textLauren Burton, Property and Business Development Manager at Ray White Applecross, features today's episode of PM Collective. Starting her career in Real Estate over seven years ago, Lauren's passion for the profession has developed significantly. Lauren has worked in both Residential and Commercial Property Management; thus, her understanding of the sector is extensive. Throughout today's conversation, Lauren offers her expertise and experience regarding the usage of two project management software, PropertyMe, and Property Tree, discussing the capabilities, benefits, and drawbacks of both. [00:27] Lauren's Background – Lauren mentions how she made her way to...2022-05-0137 min