Shows
Good Morning BSS World#112 Trends 2025 in GBS world: It’s not all about digitalIn 112th episode of Good Morning BSS World, I had a pleasure to sit down with two remarkable experts—Rakesh Sangani, CEO and Founder of Proservartner, and Romek Lubaczewski, a GBS & BPO expert and retired PwC Partner — to discuss the key business trends shaping the Global Business Services (GBS) industry.Our conversation dives deep into the evolving priorities for GBS organizations as we approach 2025. We explore why the next phase of GBS growth will be less about headcount expansion and more about embracing innovation and tackling cost challenges. Rakesh and Romek share their thoughts on the increasing move towa...
2024-12-1637 min
DRUID TalksDRUID Talks Season 2 Ep#8: The Future of Shared Services in the Age of AITune in to the latest episode of DRUID Talks where we're joined by Rakesh Sangani, CEO of Proservartner. Rakesh brings his expert insights into the transformative power of Generative AI and its impact across industries, particularly in shared service centers. In this discussion, we uncover the essential role of technology in enhancing business operations and the pivotal importance of human collaboration in achieving substantial business growth.What We Cover:- The essence of digital transformation.- Strategies for businesses to excel in the AI era.- Generative AI's influence on global shared services....
2024-05-2117 min
Proservartner PodcastsEp13: Who The Future Winners Of GBS Will BeJoin Ecolab's Senior Vice President of GBS, AJ Wijesinghe, as he meets Proservartner's Founder and Managing Director, Rakesh Sangani, to discuss the future of GBS and how to create a competitive advantage from your SSC. Plus, should we be worried or excited about AI?
2023-12-1325 minProservartner PodcastsEp12: Injecting Transformation & Innovation Into Your BPO RelationshipBPO is increasingly an area for value-add in a business in addition to creating savings. Watch now to discover how Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, Outsourcing Practice Lead, leverage the new possibilities BPOs are offering their clients.
2023-12-0824 minProservartner PodcastsEp11: Transitioning To A BPO At SpeedWorking with an outsourcer can be one of the best decisions an organisation makes as they look to quickly acquire new capabilities or resources and create a competitive advantage. But how can these benefits be fully capitalised on and generated as quickly as possible? Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, respond with their top tips from their joint experience.
2023-12-0116 minProservartner PodcastsEp10: How To Run A Winning RFPJoin Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, as they share best practice from their combined decades of experience in quickly and efficiently running tender processes. Discover the importance of a good RFP, what to consider when looking at bidders and the current condition of the BPO market.
2023-11-2427 minProservartner PodcastsEp9: The Future of Managing GBS Transitions (featuring Edoardo Peniche, Aptiv)Join Aptiv's VP of GBS, Edoardo Peniche, as he shares how to stay close to the business, manage transition and keep the lights on in a lively discussion with our very own Outsourcing Practice Lead and Managing Director, Paul Morrison.
2023-11-1335 minProservartner PodcastsEp8: What keeps GBS leaders up at night, and what doesn't! (featuring Marta Steer, Marsh)Proservartner CEO & Founder Rakesh Sangani and Marta Steer, Head of the European Business Support Centre at Marsh, discuss remote working, the power of celebrating victories, what makes the biggest difference to a shared service centre’s performance and what GBS leaders should be worried about (and what shouldn’t worry them!).
2023-10-3120 minProservartner PodcastsEp7: How To Leverage Process Mining when OutsourcingJoin Proservartner's founder and managing director, Rakesh Sangani and Paul Morrison, as they discuss the advantages (and challenges) of implementing process mining before and during outsourcing. Find out the benefits process mining can bring organisations, how to work together with IT on it, and learn ways to build the right relationship with an outsourcer, plus much more.
2023-08-3022 minProservartner PodcastsEp6: How to become a high value GBS function (featuring Salvo Russo, Astrazeneca) Join Astrazeneca's Head of GBS, Salvo Russo, and Proservartner CEO, Rakesh Sangani, as they discuss all things GBS/shared services including:How to create a competitive advantage over your competitor organisations, the best way to measure success and demonstrate value to your business, how to build people skills, the trick to working with IT plus tips for GBS leaders moving from being a 'low-cost solution' to a high-value centre of the business.
2023-07-1426 minProservartner PodcastsEp5: The Big Bang - Bringing Functions Together in GBS (featuring Andrea Schaffell, Equans)Proservartner Managing Director Paul Morrison and Andrea Schaffell, Director of Shared Services at Equans, discuss how to bring all of an organisation’s functions into GBS, how performance was managed during the pandemic and more.
2023-06-2624 minProservartner PodcastsEp4: The difference between success and failureManaging Director Paul Morrison and Constanze Nüsperling, a Global Business Services Leader with over twenty years of experience in the Shared Services, Outsourcing and Global Business Services industry. Together, they draw on their successes and failures to share what they have learned on how to make outsourcing deliver results.
2023-06-0828 min
Proservartner PodcastsEp3: Getting The Pricing Right in BPOEvery outsourcing deal is a transaction at heart where the supplier provides a service and the client pays for it. How do you best balance the service and its benefits against the cost the client is prepared to pay?
2023-04-1233 minProservartner PodcastsEp2: The Art of Outsourcing RenegotiationListen in for seven key insights gained from 40 collective years negotiating contracts plus useful tips and pitfalls anyone going through the typical outsourcing discussion should watch out.
2023-04-1132 minProservartner PodcastsEp1: What's the future of outsourcing?After years as a stalwart tool in the executive toolbox, is outsourcing finally becoming obsolete for global business services, shared services and back office functions? Is outsourcing less and less relevant as automation reduces the need for people-intensive managed services? Are inflation and the global war for talent eroding the power of labour arbitrage, on which so many outsourcing deals have been based? Are organisations looking for new types of partners to deal with next-generation challenges in digital, data and beyond? To explore the future of outsourcing, please tune into this podcast hosted by Proservartner CEO Rakesh S...
2023-03-2935 minProservartner PodcastsPodcast Preview: 8 Hyperautomation Predictions for 2023CEO Rakesh Sangani and Managing Director Paul Morrison share the eight trends in hyperautomation they expect to see make huge strides forward in 2023 - which will come to fruition?
2023-03-2821 min
#SITN Strength in the Numbers Show#140: Practitioner-Led Consulting with Rakesh SanganiWith finance professionals being told to ‘be more like consultants’ where should we start?
So I invited the in demand founder and CEO of Proservartner, Rakesh Sangani, to help us deconstruct what practitioner-led consulting looks like, why consultants have a bad reputation and 3 ways finance professionals can do it better. On this episode we also deconstruct:
• The concept of low cost, quick and dirty, experimentation and the importance of overcoming our fear in finance of getting things wrong;
• Why it’s easy to be cynical of finance digitalisation and how to successfully bring it on board; and
• 6 Questions on how to operation...
2019-03-2835 min