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PsychWorks Associates Ltd

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The Psychology of Case Management
The Psychology of Case ManagementWhat is psychologically-informed case management?In this weeks episode, Shabnam shares what case management actually is, and why Psychworks Associates are so unique. 
2022-04-2726 minThe Psychology of Case Management
The Psychology of Case ManagementDealing with stuckness using NLP with Sharon Richards-Glover, Master Coach at Levante Coaching ServicesIn this weeks episode, Shabnam is joined by Sharon Richards-Glover, who is the founder of Levante coaching services to talk a little bit more about coaching, and specifically NLP.
2022-04-2239 minThe Psychology of Case Management
The Psychology of Case ManagementMaking Safeguarding Personal for Injured Clients with Linda Sayers, owner of Sayers Social Care ConsultancyIn this weeks episode, we are joined by Linda Sayers, owner of Sayers Social Care Consultancy. Together, Linda and Shabnam discuss safeguarding in the personal injury world. 
2022-04-151h 00The Psychology of Case Management
The Psychology of Case ManagementWorking with Muslim clients and colleagues during RamadanIn this weeks episode, Shabnam walks us through the month of Ramadan. She explains what this month means to Muslims, its religious significance, and crucially, what it could mean to you as a professional working with Muslim clients, their families, and colleagues.
2022-04-0120 minThe Psychology of Case Management
The Psychology of Case ManagementThe impact of client trauma as seen by solicitors with Laura Murphy, Senior Litigator at Leigh DayIn this week’s episode addresses the correlation between different work environments and roles relative to stress levels. Laura Murphy, who is a senior solicitor at Leigh Day taps into her own personal experiences resulting in some interesting findings and insights
2022-03-2540 minThe Psychology of Case Management
The Psychology of Case ManagementClinical competence in Personal Injury, with Chantel Brooks, Registered Nurse and Director of OBH CareThis episode has been inspired by some of the CQC discussions around competent, safe and compliant care. Chantel Brooks is a passionate and skilled practitioner who will take us through a host of related issues, including working safely with clients and their families, care teams, implications for MDTs, agencies, clinical plans, training, record-keeping, CQC compliance, and alternative therapies and cultural practices.
2022-03-1145 minThe Psychology of Case Management
The Psychology of Case ManagementApplying the Mental Capacity Act to a case, with Eleanor Tallon, Qualified Best Interest AssessorFollowing last week's episode, where Eleanor Tallon took us on a guided tour of the Mental Capacity Act and its principles, in this episode Eleanor looks at the Act's application through a particular case study. We learn about the assessment of mental capacity, that this is not a constant, the experience of dealing with the client's family, best interest meetings, handling conflicts - and keeping sight of the client's human rights.
2022-03-0426 minThe Psychology of Case Management
The Psychology of Case ManagementMental Capacity Act in a nutshell: the theory, with Eleanor Tallon, Qualified Best Interest AssessorThe ramifications of the Mental Capacity Act can be tricky to navigate, so we are lucky to be joined by an expert guide in Eleanor Tallon. In this first of two episodes she explains the background to Act and the principles that govern its application. Eleanor takes us through the concept of Best Interest, how to deal with family members when supporting decisions, the importance of record-keeping, safeguarding, cultural awareness... and much more besides.
2022-02-2445 minThe Psychology of Case Management
The Psychology of Case ManagementPhysio work with a twist with Heather McLellan, Director of Designed2MoveShabnam’s guest is a specialist in functional rehabilitation: helping people return to work, physical activity and daily functioning. Heather McLellan outlines the principles of this approach, its application with brain injury clients, and how to coordinate with other professionals and multidisciplinary teams in order to get the most out of the rehabilitation process.
2022-02-1058 minThe Psychology of Case Management
The Psychology of Case ManagementThe power of the MDT in making sense of client disengagementThis week's episode looks at sense-making in Personal Injury client work, and ways to do that:legislative, emotional and dynamic aspects of sense-makinggrief models that can frame the client's emotional presentationhow grief is a barrier to rehabilitationhow our relationship with our clients is a variable in sense-makingthat our boundaries matterand that advocating for our clients opens up systemic sense-making
2022-01-2720 minThe Psychology of Case Management
The Psychology of Case ManagementWhat guides your input in Personal Injury work?Shabnam gets Season Three of the podcast off to a fresh start with some reflections on the potential of psychological perspectives - and a formulation approach, in particular - for guiding and underpinning effective interventions in the field of Personal Injury.
2022-01-1423 minThe Psychology of Case Management
The Psychology of Case ManagementFive ways to set yourself up well for 2022In this last episode of Series Two of the podcast, Shabnam takes some time at the turn of the year to reflect, take stock, and offer some thoughts about getting off to a positive new start in January.
2021-12-1620 minThe Psychology of Case Management
The Psychology of Case ManagementTips on working effectively with serious injury solicitors, with Crystal Eaton of Slater+GordonAs the podcast’s first guest solicitor, Crystal Eaton brings a really interesting legal perspective: explaining what the personal injury process looks like from her point of view; combining financial and rehabilitation outcomes; the importance of the family, communication and information-sharing with those around the client. Crystal offers an insight into the legal process, and her tips for cultivating a successful relationship with the legal team – as well as how to cope on a personal level.
2021-12-0938 minThe Psychology of Case Management
The Psychology of Case ManagementWhat does self-care really mean? With Dr Alice Nicholls, PsychWorks AssociatesToday Dr Alice helps us to look again at self-care: questioning some common assumptions, and suggesting what genuinely looking after ourselves might look like. She looks at ideas including doing less, boundary-setting, kicking the dopamine cycle, mindfulness, listening to your body and managing stress. The result could certainly be ‘good enough’, more sustainable, and even increase our capacity to support those around us.
2021-12-0233 minThe Psychology of Case Management
The Psychology of Case ManagementCoping as a Personal Injury professional at Christmas, with Marianne Trent, Good Thinking Psychological ServicesAs we head towards December, Marianne Trent brings us some important seasonal reflections – because there can be a lot more to Christmas than tinsel and good cheer. It can be a time where injury and loss are accentuated, when people can find it hard to enjoy life and have fun without feeling guilty. Health professionals and carers also need some time off, and we all need to value and protect our own time and space. If we can be aware of the potential pitfalls in advance, thinking and planning ahead, it might help us - and clients and families...
2021-11-2536 minThe Psychology of Case Management
The Psychology of Case ManagementNice Guidelines on Pain, with Dr Devdeep Ahuja, Clinical Director of RTW PlusDr Dev is back, to discuss pain, and our understanding of it: challenging simplistic models, what the NICE guidelines say about pain and its management, and how to approach our personal injury clients’ experience of pain in an interdisciplinary way. He lets us know what we can do about pain - starting today!
2021-11-1836 minThe Psychology of Case Management
The Psychology of Case ManagementHow supervision can be helpful in Personal Injury work with Dr Alice Nicholls, PsychWorks AssociatesDr Alice Nicholls is back to share her experience of something that has come up many times on the podcast: supervision, and its value in Personal Injury work. She guides us towards best practice in establishing the necessary framework, including safeguarding, ground rules, boundaries and recording… and shares her top tips for effective, supportive supervision.
2021-11-1142 minThe Psychology of Case Management
The Psychology of Case ManagementWorking effectively with Support Workers, with Natalie McKenzie, Director of BIS ServicesIn today’s episode we hear from Natalie McKenzie from BIS Services, about the role and skills of trained Rehabilitation Assistants (RAs), who can provide valuable insights on clients, inform care team colleagues, and advocate on a client’s behalf. She offers us great tips and advice on supervision, fostering positive relationships, contracting, wellbeing, and dealing with discriminatory behaviour from clients.
2021-11-0448 minThe Psychology of Case Management
The Psychology of Case ManagementUnderstanding and managing client spending habitsToday Shabnam explores another side of ’retail therapy’ and what spending behaviours can tell us about our clients’ underlying motivations and needs. She suggests how psychological approaches such as Compassion-Focused Therapy can help perceive anxieties that may lie beneath the surface gratification, and offers tips for professionals working in the personal injury field.
2021-10-2829 minThe Psychology of Case Management
The Psychology of Case ManagementWhy research matters in Case Management, with Dr Devdeep Ahuja, Director of CMSUKDr Devdeep Ahuja talks to us today about the importance of research to the formation of a professional identity for Case Management – and you don’t have to be ‘a researcher’ to do it! We can all collect, structure, pool and learn from the evidence that comes from our intuitions, practice, experience and outcomes – even individual case studies. Dr Dev tells us what the the Case Management Society (CMSUK) is doing to support this process, and invites us to join in.
2021-10-2135 minThe Psychology of Case Management
The Psychology of Case ManagementThe Neuroscience of pain, with Dr Romy Sherlock, Director of Retraining PainThis week, Dr Romy Sherlock takes us beyond ‘issues in the tissues’ and into the neuroscience of pain: it’s not just about treating physical symptoms, but encompasses our use of language, the client relationship, and how we deal with witnessing the pain of others. Brace for the traditional top tips for Personal Injury professionals, and an invitation to join the discussion...
2021-10-1540 minThe Psychology of Case Management
The Psychology of Case ManagementHR matters in Personal Injury work, with Cecily Lalloo, Director of Embrace HRThis week’s podcast looks at managing care teams through an HR lens, and the expert eye of Cecily Lalloo, whose company has a specialism in care sector HR, including case management. She talks to us about the importance of empathy, training, communication and relationships, working at the speed of the family, and sometimes having to let people go.
2021-10-0843 minThe Psychology of Case Management
The Psychology of Case ManagementUsing Motivational Interviewing with brain injury, with Andrew Rose, AKA Case ManagementDo you have clients where the more you try to offer sound information and advice, the more they tend to back off and resist? Stephen Rollnick and William Miller felt this in their helping roles, and came up with Motivational Interviewing to minimize barriers in their work. Now MI has an excellent research base and is applied in all sorts of settings from forensic to educational to sports. It’s getting better known in the brain injury world, too. In this episode, case manager Andrew Rose, introduces us to the theory and practice of MI and why he finds it...
2021-09-3031 minThe Psychology of Case Management
The Psychology of Case ManagementRacism in the Personal Injury World: dare to be courageous?Today I’m going solo on a topic that is both difficult and close to my heart. I want to look at racism through the lens of my family history, childhood and educational experiences, adult and professional life, and where it has come up in the personal injury/case management field. I’ll offer some ideas for steps we can all take towards meaningful change, and I’m open to constructive feedback. After all, "the best things in life are on the other side of a difficult conversation" (Kwame Christian).
2021-09-2323 minThe Psychology of Case Management
The Psychology of Case ManagementFamily work when there is a brain injury, with Dr Ndidi Boakye, Director of The Psych PracticeNdidi Boakye joins us today to talk about the importance of the family in rehabilitation, because an individual doesn’t recover in isolation. She explains what is meant by the ‘system’ around a client, the impact of an injury on the family, what support a family could need, and the challenge to get wider family issues recognized as part of the injury trauma. Ndidi examines systemic factors in assessment, the risks of not considering spouses/families, cultural issues, and what case managers can do.
2021-09-1631 minThe Psychology of Case Management
The Psychology of Case ManagementLinking trauma and pain, with Dr Melanie Lee and Dr Alan Bowman of Trust Pain ManagementDr Melanie Lee and Dr Alan Bowman kick off our second season by describing their journey into pain management, working with personal injury clients and chronic pain, reactions to pain and trauma in the body and the mind... and ways to work with them.
2021-09-1056 minThe Psychology of Case Management
The Psychology of Case ManagementTrailer for Season TwoSeason Two trailer!
2021-09-0802 minThe Psychology of Case Management
The Psychology of Case ManagementSaying Yes to No: Boundaries in Personal Injury work, with Dr Alice NichollsDr Alice Nicholls returns to the podcast to discuss the issue of boundaries: why they’re so important for psychologists, and how they apply to the multi-faceted field of case management. Alice talks about consistency, sustainability, expectations and reasonable practice, allowing time when switching between clients, maintaining mental boundaries, and working within your competence. She alerts us to the signs that boundaries might need addressing, communicating and re-setting, and shares her top tips.
2021-08-1251 minThe Psychology of Case Management
The Psychology of Case ManagementOn being an Expert Witness in injury work with Dr Kathryn Newns, Clinical Psychologist at Applied Psychology SolutionsDr Katie Newns tells us all about being an Expert Witness in injury cases: from the initial training and accreditation to experience in court, balancing evidence, facing awkward questions, dealing with considerable pressures and the difference between formulation and diagnosis. Listen to learn more about this kind of work and see whether it could suit you.
2021-08-0600 minThe Psychology of Case Management
The Psychology of Case ManagementSelf-reflectionToday’s ‘solo’ episode is an exploration of the topic of self-reflection and reflexiveness: using reflective questions to learn lessons from our own actions, and not only for other people’s benefit. It’s something we have to learn, and can help to produce good quality social science research, life satisfaction, and I believe it’s important to know our limits, in Personal Injury work, if we want to be at our best and healthiest. Maybe taking a break over the summer will be a chance to let things settle and process them – ready to bounce back, renewed, into our profession
2021-07-2924 minThe Psychology of Case Management
The Psychology of Case ManagementHow to use a VA to reduce overwhelm, with Tracey Clarke, Virtual AdministrationWe can’t do absolutely everything ourselves because it's not sustainable, and we can very quickly feel stressed and unhappy. In today’s episode Tracey Clarke will introduce the idea and possible benefits of employing a virtual PA. Could this be something with the potential to revolutionize your work, free you to do the things you want to do, take on more clients, or even take a day off? Listen and decide!
2021-07-2234 minThe Psychology of Case Management
The Psychology of Case ManagementWorking with secondary and vicarious trauma with Rosie Dickson, case managerToday we’re talking with case manager Rosie Dickson about the related phenomena of secondary and vicarious trauma: what they are; the symptoms; their prevalence in case management; staying strong and balancing your caseload when grief is all around; support and supervision for employees at times of vulnerability; how trauma can affect legal colleagues; ideas for addressing the problem through self-care, therapy, mindfulness and undisturbed time off… and the traditional top tips.
2021-07-1642 minThe Psychology of Case Management
The Psychology of Case ManagementReturning to work after a brain injury with Suzanne Guest, Work in MindOur BI clients might have had fulfilling and meaningful work lives before their injury and its loss can be a huge source of distress. Thinking about returning to work is a huge part of some clients' psychological and rehabilitation journey. This week, we have a special Guest: Suzanne, who is a rare combination of Occupational Psychologist and BI Case Manager! She helps us think about the process of preparing with a client for a return to meaningful occupation.
2021-07-0840 minThe Psychology of Case Management
The Psychology of Case ManagementThe benefits of Tai Chi for those with neurological injuries with Dr Giles YeatesToday Dr Giles Yeates, neuropsychologist and Tai Chi instructor at NeuroFlow Group, tells me how he got into Tai Chi and discovered research on its relevance for brain injury rehabilitation; the physical and psychological effects, science and clinical impact; his charity work for Different Strokes; self-care and fatigue management; and how to approach introducing Tai Chi to clients.
2021-07-0136 minThe Psychology of Case Management
The Psychology of Case ManagementThe power of safe self-disclosure for therapeutic relationship-buildingToday’s episode is a chat about self-disclosure, why we might overshare, and how to think about the right boundaries for us. As a clinical psychologist I have valued clear boundaries, but practicing as a case manager can be a bit different. So this is a reflection on what feels safe, comfortable and necessary to share with our clients in the pursuit of maintaining a good therapeutic bond.
2021-06-2524 minThe Psychology of Case Management
The Psychology of Case ManagementWhat makes a case management business run well, with Ali McNamara, AJ Case ManagementToday’s guest, Ali McNamara, tells me what she has learned from her experience as a case manager, including how she started working in this field; choosing a way of working that suits you; setting up, structuring, registering and developing a business; putting wellbeing at its heart; dealing with trauma and crises; fostering a supportive atmosphere; work/life balance; being true to yourself… and the future of Case Management!
2021-06-1752 minThe Psychology of Case Management
The Psychology of Case ManagementThe role of Acceptance and Commitment Therapy in personal injury work, with Dr Laura Krieger, PsychWorks Associate psychologistDr Laura Krieger talks to me today about ACT - Acceptance and Commitment Therapy - and its applications in the world of personal injury. Join us for some mindfulness practice, and a wide-ranging conversation about developing psychological flexibility, enhancing the therapeutic alliance, noticing distress without trying to change difficult feelings, complex identities, 'creative hopelessness', giving clients space... and becoming the CEO of our own lives!
2021-06-1041 minThe Psychology of Case Management
The Psychology of Case ManagementDoing recruitment well for injured clients with Lara Crombie, Finders Keepers RecruitmentToday I'm speaking to Lara Crombie about many aspects of recruitment: finding a good fit, psychometric testing, unconscious bias, the recruitment process, CVs and interviews, job description and personal specifications, getting help with HR, some pitfalls to avoid, and ultimately how to do it really well.
2021-06-0440 minThe Psychology of Case Management
The Psychology of Case ManagementImposter Syndrome: 70% of us have itThis episode is an exploration of 'Imposter Syndrome' and the effects it can have for many people on their professional and personal lives. I reflect on personal experience and ways to move beyond perfectionism and self-doubt, towards more realistic, healthier expectations of ourselves.
2021-05-2719 minThe Psychology of Case Management
The Psychology of Case ManagementRehabilitating love for brain injury adults with Dr Giles Yeates, neuropsychologist at Rippling MindsDr Giles Yeates of Rippling Minds talks to me in this week's episode about reconnecting and offering clients and their partners space to learn to love one another again when they have been faced with traumatic injuries. He proposes that it's not so much about thinking as feeling a way through. It's an uplifting listen and filled me with so much hope for our injured couples. 
2021-05-2047 minThe Psychology of Case Management
The Psychology of Case ManagementCompassion-Focussed Therapy with Dr Alice Nicholls, PsychWorks Associate psychologistIn this episode Dr Alice Nicholls tells me all about CFT and its potential for personal injury work. We discuss the interactions between our threat, drive and soothing systems; the effects of an overly critical internal voice; ways to activate the soothing system; the need for compassion in case management; some tips for personal injury professionals; framing experiences with CFT; fighting criticism with compassion; and how we can generate compassion in difficult circumstances.
2021-05-1342 minThe Psychology of Case Management
The Psychology of Case ManagementTop tips for managing care teams with guest Dr Stavros Orfanos, PsychWorks Associates psychologistToday I'm talking to Stavros about the lessons for case managers from his research into group processes: how groups work; optimizing teams to ensure engagement; monitoring conflict and avoidance; being proactive; what to do when groups break down, and when to bring in help.Guest: Dr Stavros OrfanosPresenter: Dr Shabnam Berry-KhanEditor: Emily Crosby Media
2021-05-0627 minThe Psychology of Case Management
The Psychology of Case ManagementLiving our best life: why we all need to tame our inner criticShabnam's reflections as host to (a) a new podcast and (b) an established inner critic: from triggering and tracing, to taming your critical voice; allowing yourself balance and fairness; finding supporters; acknowledging positive statements; thinking about how other people see you; and giving yourself space.Written and presented by Dr Shabnam Berry-Khan, PsychWorks Associates Edited by Emily Crosby Media
2021-04-3020 minThe Psychology of Case Management
The Psychology of Case ManagementThe role of trauma in injury work with guest Dr Marianne Trent, Good Thinking Psychological ServiceToday I’m joined by Dr Marianne Trent to talk about grief and trauma, including Compassion-Focused Therapy; grief as unfairness and loss; safety and containment; the whole family; fragility; tips for working with trauma; avoiding re-traumatisation; The Our Tricky Brain Kit; The Grief Collective book.Guest: Dr Marianne TrentPresenter: Dr Shabnam Berry-KhanEditor: Emily Crosby Media
2021-04-2232 minThe Psychology of Case Management
The Psychology of Case ManagementHow to work with challenging behaviours with guest Dr Alice Nicholls, PsychWorks Associates psychologistI’m joined once again by Dr Alice Nicholls to discuss the management of challenging behaviours, including brain injury, definitions, examples, reasons, consistency in management, team collaboration, working hypotheses, practical steps, data collection for prevention, unmet needs, and Dr Alice’s top three tips!Guest: Dr Alice NichollsPresenter: Dr Shabnam Berry-KhanEditor: Emily Crosby Media
2021-04-1631 minThe Psychology of Case Management
The Psychology of Case ManagementManaging stress for clients and ourselves as practitioners with guest Dr Alice Nicholls, PsychWorks Associates psychologistDr Alice Nicholls from PsychWorks Associates returns to discuss stress, its symptoms and triggers, & what we can do to mitigate it.We talk about the theory, burnout, supervision, coping strategies, accepting ‘good enough’, mindfulness & more.Guest: Dr Alice NichollsPresenter: Dr Shabnam Berry-Khan, PsychWorks AssociatesEditor: Emily Crosby Media
2021-04-0951 minThe Psychology of Case Management
The Psychology of Case ManagementThe value of the Therapeutic Alliance with guest Dr Alice Nicholls, PsychWorks Associates psychologistOur 1st episode! In it, I talk to Dr Alice Nicholls from PsychWorks Associates about how to cultivate productive client relationships.Covering trauma, values & transparency, religious/cultural factors, professional boundaries, rupture-repair etcPresenter: Dr Shabnam Berry-Khan, PsychWorks AssociatesEditor: Emily Crosby Media
2021-04-0939 minThe Psychology of Case Management
The Psychology of Case ManagementThe briefest of introductions to the podcastWhat the podcast is all about... in a single sentence.
2021-04-0600 minThe Psychology of Case Management
The Psychology of Case ManagementA 2-min 'welcome' to the Psychology of Case Management podcastThe show that helps Personal Injury professionals use psychological ideas to achieve more for catastrophically injured clients by maximising rehabilitation outcomes and achieving the best level settlements possible.
2021-03-2302 min