Shows
QInsightS3:Ep6 - Hallucinations of GrandeurEight months ago, AI still felt like a collection of possibilities.Since then, we've spoken to business leaders, technologists, lawyers, engineers and AI practitioners, all trying to answer the same question from different perspectives. Along the way, some predictions have become reality, others have changed entirely, and a handful of themes have surfaced time and time again.In the final episode of Season 3, Steve Clarke and Alastair Jupp look back at those conversations. They revisit the ideas that have stood the test of time, reflect on what surprised them, and discuss where AI...
2026-08-3132 minQInsightS3:Ep5 - The Nuclear OptionIn this episode of QInsight, Steve Clarke and Alastair Jupp are joined by Jamie Plumridge, Channel Director at nLighten, to explore the infrastructure that sits beneath every AI model, chatbot, agent, and productivity tool.As AI adoption accelerates, demand for computing power is rising faster than the infrastructure supporting it. The discussion examines what happens when technology starts colliding with physical limits, from power consumption and cooling requirements to the growing pressure on energy networks and data centre capacity.Jamie explains why the cloud is far less...
2026-08-1749 minQInsightS3:Ep4 - AI in Dog YearsSteve Clarke and Alastair Jupp welcome back Steve Gibson from Lumen Consulting to revisit a conversation they first had earlier in the year and explore just how much has changed since then.The discussion follows AI's rapid evolution from tools that answer questions to systems that can carry out tasks, complete workflows, and increasingly operate as part of a business itself. Along the way, the team explore Microsoft's latest developments, the growing role of AI agents, and why keeping up with the pace of change is becoming a challenge in its own right.
2026-08-0347 minQInsightS3:Ep3 - First FixEveryone wants AI. Nobody wants to talk about the data.In this episode of QInsight, Steve Clarke and Alastair Jupp are joined by Ryan Pennett, VP of Business Development at QWare, to explore why so many AI projects struggle before they have even begun.The problem is rarely the technology. It is the quality of the information underneath it. From duplicate records and outdated customer information to missing ownership and weak governance, the discussion looks at the reality of what happens when businesses point AI at data that has...
2026-07-2046 minQInsightS3:Ep2 - The TranslatorIn the second episode of Season 3, Steve Clarke and Alastair Jupp are joined by Chris Roberts, Director at E&F Solutions, to explore why successful CRM and AI projects start long before anyone talks about software.Chris describes himself as a translator, someone who bridges the gap between operational teams and technology. That idea runs through the entire episode. Projects rarely fail because the software isn't capable. They fail because nobody has taken the time to understand how the business really works.The discussion moves...
2026-07-0644 minQInsightS3:Ep1 - Backing the Right HorseIn the first episode of season 3 QInsight, Steve Clarke and Alastair Jupp are joined by Sandra Koutzenko, Director of Transformation at 365 Talent Portal, to discuss what AI adoption looks like when you move beyond the headlines and into the reality of running a business.The conversation explores why AI feels overwhelming, not because the technology is difficult to access, but because the volume of change is relentless. New tools appear every week, vendors are all telling a different story, and businesses are being asked to make decisions in an environment that...
2026-06-2248 minQInsightS2:Ep6 - You Still Have to Land the PlaneFor the season finale, Steve Clarke and Alastair Jupp are joined by Dr David Panni, bringing over 25 years of engineering and real-world AI experience to the conversation.This episode tackles one of the most important ideas in AI right now. These tools are powerful, but they do not remove responsibility. They support the work, they accelerate it, but ultimately, you are still accountable for the outcome.The discussion explores how AI is changing the skills businesses value, why asking better questions is becoming more important than knowing the answers...
2026-04-2042 minQInsightS2:Ep5 - Governance & GuardrailsSeason 2 - Episode 5: Goverance & GuardrailsIn this episode of QInsight, hosts Steve Clarke and Alastair Jupp are joined by Kim Simmonds, CEO of Law 365 and Cloud Contracts 365, to explore what responsible AI adoption really requires as experimentation turns into operational reality.Kim draws parallels between today’s AI uncertainty and the early days of GDPR, when organisations knew change was coming but lacked practical clarity. The conversation unpacks the legal and governance questions businesses should be asking, from data protection and co...
2026-04-0647 minQInsightS2:Ep4 - Your Friendly Neighbourhood AISeason 2 - Episode 4: Your Friendly Neighbourhood AIIn this episode of QInsight, hosts Steve Clarke and Alastair Jupp are joined by Vincent Sider, internationally recognised AI strategist and executive advisor, to explore how AI is getting smaller, cheaper, and closer to home.Vincent challenges the assumption that serious AI requires vast cloud platforms and enterprise-scale budgets. Through practical examples, he explains how powerful models can now run locally on modest hardware, and what this shift means for cost, performance, and control....
2026-03-2344 minQInsightS2:Ep3 - AI, Everywhere, All at OnceSeason 2 - Episode 3 - AI, Everywhere, All at OnceIn this episode of QInsight, we’re joined by Steve Gibson, founder of Lumen Consulting, to talk about our AI adoption journey so far.The conversation reflects the reality that many organisations are experiencing as AI becomes more visible across tools, workflows, and leadership conversations.We explore what happens when experimentation moves faster than understanding. Steve shares examples of early enthusiasm, false starts, and moments where progress felt busy rather than useful. We...
2026-03-0939 minQInsightS2:Ep2 - Artificial MaturitySeason 2 - Episode 2: Artificial MaturityIn this episode of QInsight, Steve Clarke and Alastair Jupp are joined by Kelvin Papp, CEO of Enable Great, to unpack what artificial maturity really looks like for modern organisations.Rather than starting with tools, the conversation focuses on outcomes, readiness, and leadership decision-making. Kelvin challenges the instinct to “do AI” for fear of falling behind, and explains why clarity of purpose matters more than pace of adoption.They explore governance, data hygiene, permissions, and...
2026-02-2338 minQInsightS2:Ep1 - Co-IntelligenceSeason 2 - Episode 1: Co-IntelligenceIn the opening episode of QInsight Season 2, hosts Steve Clarke and Alastair Jupp are joined by Richard Shotton, behavioural science expert and bestselling author of The Choice Factory, The Illusion of Choice, and Hacking the Human Mind.The conversation explores how behavioural science and AI intersect, and why understanding human decision-making is becoming more important as AI generates more of our work. Richard reframes CRM as a behavioural dataset, revealing how seemingly mundane data points can become powerful signals...
2026-02-0939 minQInsightS1:Ep6 - Predictive TextSeason 1 - Episode 6: Predictive TextIn the final episode of QInsight Season 1, hosts Steve Clarke and Alastair Jupp are joined by Will Hansen, Sales Lead at Xtremepush, to explore how AI is reshaping customer engagement, marketing, and CRM strategy.From AI decision-making and campaigns that write themselves to the growing power of customer data platforms (CDPs), Will shares how brands can use AI to connect systems, understand behaviour, and act faster, without losing the human element.
2025-12-2236 minQInsightS1:Ep5 - The Frontier FirmSeason 1 - Episode 5: The Frontier FirmIn this episode of QInsight, hosts Steve Clarke and Alastair Jupp are joined once again by Chris Parkes, Microsoft business and AI expert, to explore the rise of the Frontier Firm, Microsoft’s vision for the next generation of AI-enabled businesses.They unpack what it really means to operate at the edge of this transformation:How human–AI teams are reshaping workThe three stages of AI integration, from assistants to autonomous agentsAnd why digital labour will change how orga...
2025-12-0833 minQInsightS1:Ep4 - Cautious PioneersSeason1 - Episode 4: Cautious PioneersIn this episode of QInsight, hosts Steve Clarke and Alastair Jupp are joined by Elena Baeva, CEO of 365 Talent Portal, to explore what it really means to be AI-ready, and why the journey starts with people, not platforms.Elena shares her experience helping teams overcome the fear, hesitation, and uncertainty that often come with new technology. Together, they discuss the psychology of change, the value of curiosity, and how small, safe steps can build lasting confidence in AI....
2025-11-2431 minQInsightS1:Ep3 - The Capacity GapSeason 1 - Episode 3: The Capacity GapIn this episode of QInsight, hosts Steve Clarke and Alastair Jupp talk with Chris Parkes, long-time Microsoft consultant and AI advocate, about the rise of digital labour and the shifting balance between people and machines.From the Industrial Revolution to the AI era, Chris explores how every wave of progress has expanded human capacity, and why this one is different. The trio discuss what the capacity gap really is, how AI agents are already reshaping sales and service roles...
2025-11-1041 minQInsightS1:Ep2 - Vibe Codin'Season 1 - Episode 2: Vibe Codin’In this episode of QInsight, hosts Steve Clarke and Alastair Jupp sit down with Luke Williams, Head of AI at Intergage, to separate AI’s real-world value from the noise surrounding it.They explore where businesses are genuinely seeing results from AI, how to close the “capacity gap” between ambition and human bandwidth, and why every organisation now needs an AI Statement to guide its ethics and governance.Luke also introduces the world of vibe coding — where non-developers are buildi...
2025-10-2738 minQInsightS1:Ep1 - CRM OmeletteSeason 1 - Episode 1: CRM OmeletteIn the first episode of QInsight, hosts Steve Clarke and Alastair Jupp question everything you think you know about CRM.Once dismissed as digital admin, CRM now sits at the centre of how modern businesses sell, serve, and grow. Steve and Alastair explore why so many systems still fail, what user adoption really means, and how AI is quietly reshaping the landscape.It’s an honest look at the myths, mistakes, and moments that define CRM today, and a glimpse of...
2025-10-1331 min