Shows
Healthcare Plus Podcast116_Joy, Trust, Power: How NorthBay Health Rewired Its Culture From the Inside Out with Heather Resseger and Jonna TaylorIn this episode of the Healthcare Plus Podcast, Quint Studer talks to Dr. Heather Resseger and Jonna Taylor, two powerhouse leaders at NorthBay Health, an independent health system in Solano County, California.Dr. Heather Resseger, senior VP, chief hospital operations officer, and chief nursing officer, and Jonna Taylor, recently promoted to director of acute care services, walk listeners through the systemwide cultural transformation that’s rewiring leadership, restoring joy to the front lines, and reconnecting teams to their purpose. Together, they’ve built a workplace characterized by trust, ownership, and relationship-building. Best of all, it’s prod...
2025-09-3057 minHealthcare Plus Podcast115_Healers to Leaders: Helping Physicians Build Their Leadership PathIn this episode of the Healthcare Plus Podcast, host Dan Collard speaks with Don Taylor and Kurt Scott, co-creators of From Healer to Leader: The Path to Physician Leadership, a unique new leadership development program designed specifically for physicians.Together, they explore why physician leadership is more essential than ever—and why so many physicians find themselves in leadership roles without the preparation or support they need. Drawing from years of experience in academic programs, military leadership, and physician career development, Don and Kurt talk about the serious gap in physician leadership training and what they’re doin...
2025-05-2041 minHealthcare Plus Podcast114_How Mindset, Synergy, and Lifestyle Basics Help Healthcare Professionals Battle BurnoutIn this episode of the Healthcare Plus Podcast, Quint Studer is joined by Dr. Roger Kapoor, physician leader and author of Working Happy!: How to Survive Burnout and Find Your Work/Life Synergy in the Healthcare Industry. Quint and Dr. Kapoor dive deep into one of healthcare’s most urgent challenges: burnout. Drawing from personal experience, clinical insight, and extensive research, Dr. Kapoor explores why so many healthcare professionals are feeling overwhelmed—and what we can do about it. He explains that burnout isn’t just a workplace issue; it often starts within ourselves, and recognizing this can be...
2025-05-0643 minHealthcare Plus Podcast113_Emerging Healthcare Leaders: Recruiting, Supporting and Developing Young People who Want to Make A DifferenceIn this episode of the Healthcare Plus Podcast, Dan Collard welcomes Céu Cirne-Neves, MPA, FACHE. With over 25 years’ experience as a healthcare executive, she now serves as a faculty member in the undergraduate and graduate health administration programs at Rutgers University.They discuss insights Céu has gained from her unusual path, which led her from her first job in healthcare marketing to chief administrative officer and finally to academia. At Rutgers she’s observed major differences in today’s students vs. those of years past (for instance: they’re far more focused and specific on...
2025-04-1533 minHealthcare Plus Podcast112_Be the Boss of Your Brain: A Framework to Help Leaders Fight Burnout and THRIVE with Annamarí DietrichsonIn this episode of the Healthcare Plus Podcast, Dan Collard talks to Annamarí Dietrichson, BSc, MHA, an executive health coach and keynote speaker renowned for her expertise in avoiding burnout, creating a thriving culture, and cultivating leadership essentials. She also oversees patient experience for the Continental Division of HCA Healthcare. While leadership can be an exhilarating path, it can also wear people down when they don’t know how to manage it. Still, Annamarí says it’s possible for leaders (and everyone) to thrive in healthcare, regardless of its pressures. It’s about being the boss of our brain...
2025-04-0128 minHealthcare Plus Podcast111_Rethinking Patient Experience: Barriers, Mindset Shifts, and Solutions That Get ResultsIn this episode of the Healthcare Plus Podcast, Quint Studer welcomes Regina Shupe, DNP, RN, and Jennifer Carron Passon, MSOM, CPXP, for a conversation focused on patient experience. Quint, Regina, and Jennifer explore the “patient experience” concept, which has evolved tremendously over the past few decades. Now it encompasses the sum of all interactions from the initial touchpoint when a patient even considers selecting a healthcare organization until the time that they are back home caring for themselves and maintaining a healthy lifestyle. (It’s interesting to hear Quint, who has been described as putting patient experience “on the ma...
2025-03-1748 minHealthcare Plus Podcast110_Becoming a Best Place to Work: The Impact of Emotional Onboarding at Aramark Healthcare+On this final episode of our Emotional Onboarding Series for The Healthcare Plus Podcast, Dan Collard is joined by Bart Kaericher, President, CEO, and Chief Cultural Officer of Aramark Healthcare+. Highlighting his commitment to Aramark’s 25,000+ teammates and the hospitals and patients they serve, Bart shares the importance of a human-centric approach to employee engagement and collaboration to enhance patient experiences. Along Aramark’s journey to becoming a Modern Healthcare Best Place to Work (which they achieved for the first time in 2024), Bart shares several key learnings and adjustments his team made, including:Implementing Early...
2025-03-0439 minHealthcare Plus Podcast109_How Emotional Onboarding Drives Early Engagement and Retention in Post-Acute CareWelcome back to Part 4 of our Emotional Onboarding Series on The Healthcare Plus Podcast. On this episode, Dan Collard takes an in-depth look at the post-acute care industry with special guest Abby Spence, the nursing home administrator of Signature HealthCare of Cleveland. Dan and Abby discuss the unique staffing challenges faced by long-term care organizations and highlight early wins in retention and engagement from the implementation of Emotional Onboarding tactics. After attending the inaugural Post-Acute Leadership Institute (PALI) summit in July 2024, Abby brought a number of the selection, hiring, and onboarding solutions she learned back to her t...
2025-02-2540 minHealthcare Plus Podcast108_Rewiring Onboarding for a Virtual Workforce: How Floyd Lee Locums Built Their Award-Winning CultureWelcome back to Part 3 of our Emotional Onboarding series on The Healthcare Plus Podcast. On this episode, Dan Collard is joined by special guest Natasha Lee to explore what Emotional Onboarding looks like in a virtual-first organization and see the impact it’s made on the culture of Floyd Lee Locums. Natasha Lee serves as CEO of Floyd Lee Locums, whose primary focus is to revolutionize the healthcare staffing industry by connecting clinicians to purposeful work. Natasha and Dan discuss Floyd Lee Locums’ innovative onboarding and leadership development programs, designed to support a strong corporate culture that prior...
2025-02-1831 minHealthcare Plus Podcast107_Leadership, Engagement, and Emotional Onboarding: CCM Health’s Path to SuccessWelcome back to Part 2 of our Emotional Onboarding Series on The Healthcare Plus Podcast with your host Dan Collard. Today, Dan is joined by Patti Frank, Chief Nursing Officer and Chief Operating Officer of CCM Health, a community hospital in Montevideo, Minnesota. Patti discusses her journey since joining CCM Health in 2018, highlighting the challenges they faced with high turnover, a reliance on travel nurses, and instability in senior leadership, which prompted a new focus on staff engagement and leadership development. Under Patti’s leadership, CCM Health first debuted on Modern Healthcare’s Best Places to Work list at #6...
2025-02-1135 minHealthcare Plus Podcast106_What the Research Shows: Exploring Onboarding, Coworker Relationships, and Retention with Dr. Katherine MeeseWelcome to Part 1 of our Emotional Onboarding series on The Healthcare Plus Podcast. Hosted by Dan Collard, we’re kicking off this 5-part series with special guest Dr. Katherine Meese, a researcher and expert in the space of organizational behavior and leadership. Dan and Katherine’s conversation explores several key facets of Emotional Onboarding™, a solution that improves early retention by reducing new hire anxiety and accelerating their feeling that they belong and are part of a team. Dr. Meese shares the latest research and industry insights on key areas of focus, including:The importan...
2025-02-0440 minHealthcare Plus Podcast105_A Preview of the 2025 ACHE Congress with David BartholomewWelcome back to the Healthcare Plus Podcast! On this episode, Quint Studer is joined by special guest, David Bartholomew, to preview the upcoming American College of Healthcare Executives (ACHE) 2025 Congress on Healthcare Leadership. This annual event will attract more than 7,000 healthcare leaders – from students in Master of Health Administration (MHA) programs to tenured executives – to Houston, TX this March for 3 days of learning and networking. With more than 500 expert speakers and 220+ education sessions, the ACHE Congress has something to offer every healthcare professional. David highlights exciting keynote sessions from leading experts, including:Brené Brown, PhD, Re...
2025-01-2133 minHealthcare Plus Podcast104_Enhancing Early Childhood Brain Development at HCA Florida Palms West HospitalOn this episode of The Healthcare Plus Podcast, Quint Studer is joined by Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build A Community, Dr. Alexander Gumiroff, Chief Medical Officer, HCA Florida Palms West Hospital, and Jason Kimbrell, CEO, HCA Florida Palms West Hospital. Their conversation highlights the transformative “Build a Brain, Build a Life, Build a Community” initiative, which aims to enhance early childhood brain development, and showcases the implementation of the program at HCA Florida Palms West Hospital. Quint shares about the initial research conducted in Escambia County that led to the fo...
2024-11-1237 minHealthcare Plus Podcast103_Build Relationships, Not Resumes: Leadership Insights from Dr. Thom MayerOn this episode of The Healthcare Plus Podcast, Quint Studer welcomes Dr. Thom Mayer to discuss insights from his extensive career in emergency medicine and leadership, including his work with the NFL Players Union and in crisis situations on 9/11 and during war in Ukraine. In their conversation, Dr. Mayer discusses his new book, “Leadership is Worthless, but Leading is Priceless,” emphasizing the distinction between leadership as a noun and the act of leading as a verb. He challenges each individual to realize that they are a leader today no matter the role they serve in and to alway...
2024-10-2939 minHealthcare Plus Podcast102_Linking Professionalism to Patient Outcomes (Part 2) with Dr. Gerald HicksonOn this two-part episode series of The Healthcare Plus Podcast, Quint Studer hosts Dr. Gerald Hickson, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Quint and Dr. Hickson’s conversation focuses on addressing professional behavior among healthcare providers. Dr. Hickson discusses research linking disrespectful behavior to poor patient outcomes and malpractice claims, emphasizing the importance of professionalism in the workplace. The conversation also extends to nursing, offering innovative leadership strategies for behavioral intervention. In Part 1, Dr. Hickson discusses the early care...
2024-10-1429 minHealthcare Plus Podcast101_Linking Professionalism to Patient Outcomes (Part 1) with Dr. Gerald HicksonOn this two-part episode series of The Healthcare Plus Podcast, Quint Studer hosts Dr. Gerald Hickson, Joseph C. Ross Chair of Medical Education and Administration, Professor of Pediatrics, Founding Director of the Center for Patient and Professional Advocacy (CPPA). Quint and Dr. Hickson’s conversation focuses on addressing professional behavior among healthcare providers. Dr. Hickson discusses research linking disrespectful behavior to poor patient outcomes and malpractice claims, emphasizing the importance of professionalism in the workplace. The conversation also extends to nursing, offering innovative leadership strategies for behavioral intervention. In Part 1, Dr. Hickson discusses the early care...
2024-09-3032 minHealthcare Plus Podcast100_The Measurable Impact of Investing in Frontline Leaders with Carla Yost and Dannette Staples, Hillcrest Medical CenterOn this episode of The Healthcare Plus Podcast, Dan Collard is joined by Carla Yost and Dannette Staples from Hillcrest Medical Center in Tulsa, Oklahoma to discuss the work they’re doing in development with a specific focus on charge nurses and their Nurse Practice Council. Carla is the Chief Nursing Officer at Hillcrest. With 15 years of senior leadership experience, she is passionate about developing leaders and giving them a voice. Dannette is the Director of Nursing for Workforce Development and Performance Improvement. She has over 24 years of healthcare experience and shares Carla’s passion for frontline leadership development. C...
2024-09-1035 minHealthcare Plus Podcast99_The Evolving Landscape of Healthcare Leadership with Leonard Friedman, Ph.D.On this episode of the Healthcare Plus Podcast, Quint Studer welcomes special guest Leonard Friedman, Ph.D., a Professor of Health Policy and Management and the director of the Executive Master of Health Administration degree at the George Washington University. Their discussion focuses on the evolving landscape of healthcare leadership, emphasizing the need for emotional and social intelligence in navigating complex systems. Leonard highlights key insights from his article, "Developing Leadership Competencies for an Uncertain Future," (published by the American College of Healthcare Executives) revealing that nearly half of healthcare leaders are relatively new to their roles. T...
2024-08-2736 minHealthcare Plus Podcast98_The Future of Rural Healthcare: Insights from Carlinville Area Hospital & ClinicsOn this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Brian Burnside, President and CEO of Carlinville Area Hospital & Clinics. Quint and Brian discuss the unique challenges faced by small rural and critical access hospitals and share key initiatives and strategies that have helped Carlinville achieve success. Listeners will walk away with actionable insights on:The importance of primary care development and forging strategic partnerships with specialistsWhy leadership development and collaborative community engagement are key pillars for sustained success in rural healthcareThe indispensable role of rural hospitals in the broader healthcare ecosystemT...
2024-07-2937 minHealthcare Plus Podcast97_Leading the Way: Best Practices for Improving Patient & Employee Experience with Kelvin Hanger and Maria AshdownOn this episode of The Healthcare Plus Podcast, Quint Studer welcomes Kelvin Hanger and Maria Ashdown from Good Samaritan Hospital to discuss their approach to leadership, best practices for improving patient and employee experience, and the importance of finding joy and replenishment in your work. In his role as President and Chief Operating Officer of Good Samaritan Hospital, Kelvin focuses on providing the high-quality care patients have come to expect from TriHealth facilities. Maria Ashdown serves as Chief Nursing Officer of Good Samaritan and has responsibility for all six of their emergency departments. On this ep...
2024-06-0433 minHealthcare Plus Podcast96_Revolutionizing Population Health with Dr. Riya Pulicharam, Co-Founder of Caret HealthOn this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Dr. Riya Pulicharam, a pediatrician by training, certified clinical trials investigator, and co-founder of Caret Health. Over her 20+ year career, Dr. Pulicharam has led more than 500 studies and a number of initiatives focused on reducing total healthcare costs for chronic disease management programs. Dr. Pulicharam shares about her experiences in designing clinical care pathways, particularly for high-risk patients with complex chronic conditions, and emphasizes the need for user-friendly platforms and industry-wide innovation. Dr. Pulicharam also highlights the challenges faced in...
2024-05-2122 minHealthcare Plus Podcast95_How Healthcare Systems, Physicians, and Parents Can Support Early Childhood Brain Development with Dr. Stephanie MontgomeryOn this episode of the Healthcare Plus Podcast, Quint Studer hosts Dr. Stephanie Montgomery, Partner, Build a Brain, Build a Life, Build a Community, an organization committed to equipping every parent with the knowledge and tools needed to maximize their child’s brain capacity from day one. Stephanie’s career began in the classroom, where she developed a zeal for improving educational outcomes and a passion for literacy and learning. She’s now turned her interest toward early brain development and is leveraging her experience to inform, equip, and support parents and caregivers across the U.S.Their...
2024-05-0630 minHealthcare Plus Podcast94_Rewiring Leadership in Post-Acute Healthcare: Introducing the Post-Acute Leadership Institute (PALI) with Nick Porter and Tracy JansenOn this episode of The Healthcare Plus Podcast, hosts Quint Studer and Dan Collard are joined by special guests Nick Porter and Tracy Jansen to announce the formation of the Post-Acute Leadership Institute (PALI), a leadership development program designed to help post-acute organizations and leaders succeed. Tracy and Nick are both founding members and executives of the Post-Acute Executive HR Roundtable, a national network of peers who come together to share best-practices, vendor management solutions, and ideas around leveraging a new digital experience for HR professionals. The Roundtable has joined forces with Healthcare Plus Solutions Group, co-founded b...
2024-04-0933 minHealthcare Plus Podcast93_ Strategies for Improving Healthcare Outcomes and Employee Engagement with Mark Slyter, President and CEO, Dignity HealthOn this episode of The Healthcare Plus Podcast, Quint Studer is joined by Mark Slyter, a senior healthcare executive who creates and executes breakthrough strategies that revitalize organizations at an accelerated pace. Currently, Mark works for CommonSpirit Health and serves as President and CEO of Dignity Health’s Arizona East Valley Market, where he oversees several large hospitals and urgent care centers. Mark discusses his approach to improving healthcare outcomes by reinforcing their culture with “Excellence Every Day, Every Way”, which focuses on establishing consistent behaviors, investing in innovation, and enhancing effective communication. Thus far, this has resulte...
2024-03-1132 minHealthcare Plus Podcast92_The Human Margin: Building the Foundations of Trust with Katherine Meese, PhD, Assistant Professor & Director of Research, University of Alabama at BirminghamOn this episode of the Healthcare Plus Podcast, Dan Collard talks with Quint Studer and Katherine Meese, PhD about their newly co-authored book, The Human Margin: Building the Foundations of Trust, which will be published in March by Health Administration Press (ACHE). Dr. Meese discusses her research on creating an optimal work environment for healthcare professionals and highlights the importance of trust in senior leadership to foster a positive workplace culture. Quint and Katherine share new insights and solutions on:Ways to improve well-being in the workforce and create employee flourishingFactors that contribute to trust building fr...
2024-02-2633 minHealthcare Plus Podcast91_A Look Ahead at the 2024 ACHE Congress with David Bartholomew, SVP, Learning, American College of Healthcare ExecutivesOn this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest David Bartholomew to highlight the upcoming 2024 ACHE Congress: Big Ideas. David is the Senior Vice President of Learning at the American College of Healthcare Executives, a professional society for healthcare leaders committed to improving health. This year, the ACHE Congress will welcome more than 5,000 attendees from across the industry to address workforce concerns in healthcare leadership. Quint and David highlight the diversity of both attendees and speakers at the conference, as well as the enthusiasm and collaboration among participants. Sessions will cover a broad...
2024-02-1240 minHealthcare Plus Podcast90_Empowering the Next Generation of Healthcare Leaders with Dan Gentry, President and CEO, AUPHAOn this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dan Gentry, President and CEO of the Association of University Programs in Health Administration (AUPHA). AUPHA is a global network of colleges, universities, faculty, individuals, and organizations dedicated to the improvement of health and healthcare delivery through excellence in healthcare management and policy education. In their conversation, Dan and Quint emphasize the importance of learning and independent growth for healthcare leaders and discuss the correlation between skill development, engagement, and turnover in organizations. Dan highlights the importance of offering leadership education and resources to...
2024-01-2333 minHealthcare Plus Podcast89_How MUSC is Leveraging AI to Improve Patient Access and Experience with Crystal Broj, Chief Digital Transformation OfficerOn this episode of The Healthcare Plus Podcast, Quint Studer welcomes special guest Crystal Broj, Enterprise Chief Digital Transformation Officer at MUSC Health. Since joining the MUSC leadership team in 2022, Crystal has worked to revolutionize MUSC’s healthcare processes and accelerate the delivery of products, solutions, and services to their patient population. Crystal shares how MUSC is leveraging AI technology to personalize patient care, optimize efficiency through automation, and reduce the burden on healthcare providers. From automated scribes to virtual consultations to fast-pass scheduling, MUSC is finding new ways to transform the patient experience while also prioritizing rel...
2024-01-0238 minHealthcare Plus Podcast88_Data Speaks Volumes: The Power of Lab Diagnostics with Dr. David Grenache, Chief Scientific Officer, TriCore LaboratoryOn this episode of The Healthcare Plus Podcast, Quint Studer hosts special guest Dr. David Grenache, Chief Scientific Officer of TriCore Reference Laboratories. Quint and David discuss how to replicate best practices, both in leadership and in medicine. Dr. Grenache shares examples of where he’s driven change through the implementation of best practices and how he guided his team through those transformations.In their conversation, Dr. Grenache also shares valuable insights on:The critical role laboratory professionals play in predictive and preventative careThe role of AI in healthcareAnd the importance of leveraging tools and insights fr...
2023-12-0531 minHealthcare Plus Podcast87_Embracing Patient-Centered Leadership: A Conversation on Trust, Innovation, and Care Coordination with Ardent Health Services President and CEO, Marty BonickIn this engaging episode of the Healthcare Plus podcast, host Dan Collard welcomes Marty Bonick, president and CEO of Ardent Health Services, as they delve into Marty's extensive background in healthcare leadership and his unique perspective as a patient. Marty's journey comes full circle as he shares his experiences as an administrative fellow, junior administrator, and now CEO of Ardent. The conversation highlights the importance of trust in leadership and coordination of care in the post-pandemic world. Marty believes that when we recognize and appreciate what each team member brings to the table, we can b...
2023-11-2139 minHealthcare Plus Podcast86_How TriHealth is Getting Value-Based Care “Right” with CEO Mark ClementOn this episode of The Healthcare Plus Podcast, host Quint Studer is joined by TriHealth CEO, Mark Clement. In 2015, TriHealth’s board, management team, and physician team embraced a bold vision to “get healthcare right” through an increased focus on population health and value-based care. Mark and his teams are committed to improving the health of the entire community, even for those individuals that may never receive care in a TriHealth hospital. Through their efforts and community partnerships, TriHealth’s patient population today is objectively healthier – chronic conditions are better managed, screening and early detection occurs more consistently, and the total...
2023-10-3040 minHealthcare Plus Podcast85_How Love and Compassion Can Improve Patient Experiences with Thomas DahlborgOn this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Thomas Dahlborg, award-winning author of “From Heart to Head & Back Again: A Journey Through the Healthcare System” and President and CEO of Dahlborg HealthCARING Leadership Group, LLC (DHLG). Quint and Tom discuss why patient experience scores have been stagnant despite continued investment and offer practical tools and tips to help healthcare leaders achieve measurable results.Tom Dahlborg has worked in the healthcare industry for more than 40 years in roles ranging from housekeeper to Chief Financial Officer. This background, in addition to his own...
2023-10-1723 minHealthcare Plus Podcast84_The Latest Research on Nursing, Staffing, and the Human Element of Healthcare With Quint Studer and Katie Boston-LearyOn this special episode of The Healthcare Plus Podcast, host Dan Collard sits down with Quint Studer, co-founder of Healthcare Plus Solutions Group, and Katie Boston-Leary, Director of Nursing Programs, American Nurses Association to analyze key findings of the latest Models of Care Insight Study and what they mean for the healthcare industry.The Models of Care Insight Study Part II, conducted by Joslin Insight, collected 1,450+ responses from direct care nurses, nursing leadership, and healthcare executives in the acute care and ambulatory settings. The goal of the second study was to gain a better grasp of how...
2023-10-0337 minHealthcare Plus Podcast83_Scott Becker’s Story: The Past, Present, and Future of Becker’s HealthcareOn this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Scott Becker. Scott is a partner in the healthcare department at McGuireWoods and founder and publisher of Becker’s Hospital Review and Becker’s Healthcare. In their conversation, Scott shares what drove him to found Becker’s more than 30 years ago and discusses areas of both concern and optimism for the healthcare industry in 2023 and beyond. Quint and Scott discuss: How Becker’s Healthcare evolved from a thought leadership platform to a trusted media source for hospitals, health systems, and leaders...
2023-09-1940 minHealthcare Plus Podcast82_Creating a Culture of Caring: Addressing Nurse Hostility and Caregiver Burnout with Kathleen BartholomewOn this week’s episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest Kathleen Bartholomew, RN, MN. Kathleen has been an international keynote speaker and culture expert for over 20 years educating hospital boards, physicians and nurses on leadership, culture, teamwork, and patient safety. In their conversation, Kathleen and Quint discuss issues facing healthcare leaders and caregivers today and offer culture-focused solutions that can drive industry-wide change. Kathleen shares actionable insights on:How to move past hostility and bring nurses together to work towards a common goalWhy structure dictates outcomes and where healthcare nee...
2023-09-0535 minHealthcare Plus Podcast81_Bridging Generational Gaps in the Workforce: How Organizations Can Capture (and Retain) Millennial Talent with Amelie KaramOn this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Amelie Karam, a nationally renowned speaker and consultant focused on bridging generational gaps in the workforce. For the last nine years, Amelie has worked with organizations across a number of industries to teach them about the millennial perspective, debunk stereotypes of millennials, and help bridge generational gaps to support long-term growth and success. Amelia shares her learnings and key takeaways on:What leaders and organizations can do to help younger generations feel a greater sense of belongingHow organizations can...
2023-08-2138 minHealthcare Plus Podcast80_Reimagining the People Pillar: The Evolution of the Human Capital Ecosystem™ with Quint Studer and Dan CollardOn this special episode of The Healthcare Plus Podcast, your hosts Quint Studer and Dan Collard come together to discuss The Human Capital Ecosystem™, a platform and diagnostic tool created and deployed by Healthcare Plus Solutions Group to help healthcare organizations identify areas for improvement and implement personalized solutions. Quint and Dan discuss how the workplace has shifted as a result of the pandemic and how the “People Pillar” looks different today. Based on their learnings from the past two years, Quint and Dan designed The Human Capital Ecosystem™ to evaluate six key, interrelated components of organizations and asses...
2023-08-0837 minHealthcare Plus Podcast79_From Vietnamese Refugee to Healthcare Executive: Fawn Lopez's American Success StoryOn this episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Fawn Lopez, publisher emeritus of Modern Healthcare Magazine. Fawn shares her background – from Vietnamese refugee to healthcare executive – and discusses the challenges she faced as a young woman entering a male-dominated industry.As the publisher at Modern Healthcare, Fawn has worked to help advance women and people of color into the C-Suite and into board rooms. An extension of that work is Modern Healthcare’s Women Leaders in Healthcare Conference, which Fawn will host for the final time this August following her re...
2023-07-1444 minHealthcare Plus Podcast78_Rethinking Healthcare Economics: The Power of Advanced Practice Providers with Matthew BatesOn this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Matthew Bates. Matthew Bates is a Managing Director with Kaufmann Hall and leads their physician enterprise service line. His expertise includes envisioning and executing transformations in healthcare around the physician enterprise, ambulatory healthcare delivery, healthcare economics and data & analytics. Quint and Matthew discuss the financial pressures facing healthcare industry leaders today and discuss strategic solutions to improve create alignment and improve margins. To be successful in the current environment, Matthew Bates says leaders must focus on three key things:
2023-07-1134 minHealthcare Plus Podcast77_Build a Brain, Build a Life, Build a Community with Carlton UlmerOn this episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Carlton Ulmer. Carlton is a former healthcare leader, hospital CEO, and President with more than 26 years of experience in the industry. In January 2023, Carlton and Quint co-founded Build a Brain, Build a Life, Build a Community – a company that helps educate parents and caregivers about the crucial role they play in helping to develop a child’s brain and the importance of talk and interaction to fuel healthy brain development in the first three years of a child’s life. In healthca...
2023-06-2736 minHealthcare Plus Podcast76_The Role of Data in Changing Healthcare Staffing Models with April HansenOn this episode of The Healthcare Plus Podcast, Quint Studer is joined by special guest April Hansen. April Hansen, MSN, RN is a nurse by background and currently serves as the Group President of Workforce Solutions with Aya Healthcare. No matter the role, April says her primary love and passion sits with improving the human experience and improving healthcare. April shares that there is an exciting hunger and interest today in rethinking how healthcare is delivered and how leaders are guiding those changes through data insights. One innovative model she’s seeing health systems take great interest in i...
2023-06-1334 minHealthcare Plus Podcast75_Why Culture Wins with Blaine DouglasOn this episode of The Healthcare Plus Podcast, host Quint Studer is joined by Blaine Douglas, Managing Principal of Vizient overseeing indirect spend (or purchasing services). Blaine manages a team of 220 people who work to help Vizient’s provider members put processes in place and drive value. Quint and Blaine discuss how Vizient has driven its impressive workplace culture and created positive employee engagement results across the organization. Vizient provides services that impact quality across the healthcare industry, but employees don’t necessarily see the direct impact they have on patient outcomes. Blaine believes that the key to im...
2023-06-0632 minHealthcare Plus Podcast74_Reducing the Stigma of Mental Health with Quint StuderReducing the Stigma of Mental Health with Quint Studer May is Mental Health Awareness Month. If you know or have followed Quint Studer, you know that mental health is an incredibly important topic to him because it’s personal to him. Quint is open and vulnerable about his own challenges and struggles and actively works to reduce the stigma of mental health in the workplace for the benefit of all. On this episode of The Healthcare Plus Podcast, we’re doing things a bit differently. Tune in as Nicole Webb Bodie interviews Quint Studer...
2023-05-2345 minHealthcare Plus Podcast73_Connecting Clinicians to Purposeful Work with Natasha LeeConnecting Clinicians to Purposeful Work with Natasha LeeOn this week’s episode of The Healthcare Plus Podcast, Dan Collard is joined by special guest Natasha Lee to discuss her innovative approach to leadership and service in both her organization and community. Natasha is the Co-Founder and CEO of Floyd Lee Locums, a concierge healthcare staffing firm for physicians and advanced practice providers. Floyd Lee Locums’ organizational goal is to connect clinicians to purposeful work in order to impact lives and Natasha believes that weaving this purpose into every facet of the company has b...
2023-05-0930 minHealthcare Plus Podcast72_Why HCAHPS Scores Aren’t Improving with Tim BroderickOn this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Tim Broderick to analyze healthcare data and share insights on why patient experience scores aren’t improving. Tim Broderick has served as the data and analytics lead for Modern Healthcare Magazine since 2018.In the last 5 years, there has been very little change in HCAHPS scores across the country. HCAHPS (Consumer Assessment of Healthcare Providers & Systems) is the first national, standardized survey of patients’ perspectives of hospital care and was first implemented in 2006. The survey captures the patient’s experience of commu...
2023-05-0232 minHealthcare Plus Podcast71_Connecting Hospitals to Hospitality with Tyler LyneOn this week’s episode of The Healthcare Plus Podcast, host Dan Collard is joined by special guest Tyler Lyne. Tyler Lyne CEC, PCIII, Culinary Institute of America Graduate & Hospitality Entrepreneur.Dan and Tyler discuss the difference between service and hospitality and offer ideas on how the healthcare industry can learn from restaurants. Tyler shares a quote he learned from the book Unreasonable Hospitality, which says that “service is black and white; hospitality is color.” Written by Will Guidara, the co-owner of legendary restaurant Eleven Madison Park, the book explains that “black and white” means doing your job with c...
2023-04-2536 minHealthcare Plus Podcast70_Analyzing the Models of Care Insight Study Survey Findings with Katie Boston-LearyOn this week’s episode of The Healthcare Plus Podcast, host Quint Studer is joined by special guest Katie Boston-Leary, director of nursing programs for the American Nurses Association (ANA), to share the results of the Models of Care Insight Study and analyze what the findings mean for the healthcare industry. Katie previously joined The Busy Leader’s Podcast to preview the study, which she and Quint unveiled at the 2023 ACHE Congress on Leadership. To learn more about the background of the study, listen to their recent episode titled “Reimagining Care Delivery: A Look at the Models of Care...
2023-04-1848 minHealthcare Plus Podcast69_The Impact of Compassion with Dr. Laura McClellandQuint Studer is joined by special guest Laura McClelland to discuss the impact of compassion on healthcare organizations and how managers can demonstrate compassion to their workforce. Laura currently serves as Associate Professor in the Department of Health Administration at Virginia Commonwealth University (VCU). When Laura McClelland’s father was diagnosed with stage IV melanoma, she began spending considerable time with him at California Pacific Medical Center while he received treatment. As someone studying management and interested in workplace dynamics, she was struck by the level of compassion with which staff treated patients, family members, and one ano...
2023-04-1133 minHealthcare Plus Podcast64_Reimagining Care Delivery: A Look at the Models of Care Insight StudyQuint’s guests in this podcast are Katie Boston-Leary of the American Nurses Association (ANA) and Hunter Joslin with Joslin Insight, a customer insights and strategy consulting firm. The two have joined forces with Healthcare Plus Solutions Group (HPSG) to initiate the national Models of Care Insight Study. The goal is to look at new and alternative models of care being implemented across the US to help ease the nursing crisis and close the gaps/disconnects between nurse leaders and frontline nurses. Ultimately, the team hopes to generate not just short-term fixes, but share longer, sustainable solutions with hospitals ac...
2023-01-3137 minHealthcare Plus Podcast59_Why You Should Pursue a “Best Places to Work” Designation with Denise Webber and Jim UlrichBeing on Modern Healthcare’s “Best Places to Work” list is an honor. But the real reason the designation matters is that preparing for it creates the best patient care possible. Denise Webber, FACHE, president/CEO of Stillwater Medical, and James P. Ulrich, Jr., MHA, FACHE, FHFMA, CEO of York General, head up organizations that are longtime designation “regulars.” Stillwater has been a Best Places to Work organization for eleven years and York for nine years. In this podcast, special guest host Dan Collard, cofounder/partner with Quint Studer of Healthcare Plus Solutions Group, talks with Denise and Jim abo...
2022-09-2731 minHealthcare Plus Podcast57_The Evolution of Patient Care: Moving to a Patient Partnership Model with Clay LinkousLike most of us, Clay Linkous—managing director of patient experience for ChenMed—is a product of his life experiences. His approach to healthcare is an aggregation of what he’s learned from his background in exercise science, a full-time ministry role, a black belt in Six Sigma, his master’s in healthcare administration, and his marriage to a critical care nurse. His background has shaped a leader who is driven by compassion, innovation, measurement, and, of course, good outcomes.In this podcast, special guest host Dan Collard, co-founder/partner with Quint Studer of Healthcare Plus Solutions Group, t...
2022-08-1626 minHealthcare Plus Podcast56_Moving from the Great Resignation to the Great RE-SIGNation: Re-Recruiting High Performers with Dr. MayerSpecial guest host Dan Collard, Co-Founder/Partner with Quint Studer of Healthcare Plus Solutions Group interviews Thom Mayer, MD, an emergency medicine physician, medical director for the NFL Players Association, and author of the book Battling Healthcare Burnout: Learn to Love the Job You Have, While Creating The Job You Love. He says the Great Resignation is the perfect time to think about who we should re-sign: attracting and hiring high performers is great, but we can’t assume they’re going to stay. We need to focus on keeping them.During his work as an ER physic...
2022-08-0937 minHealthcare Plus Podcast50_Words Matter with Terre Short and Dennis SnowWords MatterDuring busy, stressful times, it’s easy to get transactional in our communication with employees, co-workers and our patients. However, hard times really require a different kind of communication, one that’s more relationship driven. It’s vital that we look inward to ensure that our words are aligned with our intentions and values, that we engage employees in ways that make them feel like partners, and that we connect with others in ways that generate meaningful answers.In this podcast, Quint explores the subjects and more with human potential developer Terre...
2022-05-0332 minHealthcare Plus Podcast47_Focus on the Who, Not the What with Diane Rogers and Sue MurphyFocus on the who, not the what. When you put people first, the other things (like metrics) will take care of themselves.Diane Rogers and Sue Murphy share strategies for leaders to engage in conversations with their teams that leave people feeling seen, heard, and cared for. Not only does this help create high-performing teams, it also helps make you more fulfilled as a leader. You’ll learn:Why basic “check-ins” and asking, “How are you doing?” doesn’t cut it anymore, and what to do insteadHow to hold up a mirror to your own m...
2022-03-1541 minHealthcare Plus Podcast46_The Power of Performance Excellence and Purpose: Lessons from Hospice with Chris ComeauxChris Comeaux’s company, Teleios Collaborative Network, recently had four of their hospice organizations in the top 50 on the Modern Healthcare Best Places to Work list. This week, Quint talks with Chris to discover how he marries performance excellence and purpose to create a place where people really want to be. Comeaux shares how workplaces of the future will create purpose-driven communities that support each other through tough times and help everyone perform at the highest level. You’ll learn:- How to use “Mission Moments” to inspire gratitude and fulfillment and fight burnout- How to inf...
2022-03-0830 minHealthcare Plus Podcast45_When times are tough, lean in to relationship building with Bob Murphy and Dr. Anthony OrsiniWhen times are tough, lean in to relationship building. With healthcare systems stretched to their limits, it’s vital that employees feel engaged, supported, and genuinely cared for. Today’s guests discuss why the most successful leaders are those who proactively lean in and build trusting relationships that go beyond the basic “check in.” You’ll learn:How to hold real conversations that establish commonalities and rapport and encourage people to open up.How to make one-on-one human-to-human connections with your team, and why this makes your job as a leader more fulfilling and rewarding. How to ensure that...
2022-02-2233 minHealthcare Plus Podcast44_What the Front-Line Needs From Its Leaders with Jay Kaplan, MD43_What the Front-Line Needs From Its LeadersDr. Kaplan is the Medical Director of Care Transformation and Director of the Be Well Center for LCMC Health in New Orleans, LA. He is the Clinical Associate Professor of Medicine, at LSU Health Sciences Center, and an attending physician and academic faculty for the Emergency Medicine Residency at University Medical Center New Orleans. Dr. Kaplan is a past President of the American College of Emergency Physicians and current national faculty for ACEP, as well as a member of the National Academy of Medicine Action Collaborative o...
2022-02-0828 minHealthcare Plus Podcast43_Quint Studer Takes a Look BackToday we have a special treat for our listeners. We’ve heard your feedback that you would like to hear more from Quint. We’ve brought in Dan Collard, longtime friend and colleague of Quint to play host for the busy leader’s podcast.Quint sits in the guest seat as he looks back and shares what he has learned over the last 5 years.From early brain research and development to the start of covid and where we are at today. Learn more about overall well-being and why it’s more important now than ever. Quint sh...
2022-02-0130 minHealthcare Plus Podcast42_Relooking at the Healthcare Industry with Dr. Paul Keckley and Nate KaufmanJoining today’s podcast is Dr. Paul Keckley and Nate Kaufman. During this podcast learn how uncertainty is playing a role in healthcare policy and how partisanship has become the driver with more activity going to the state level. They share some of their biggest concerns which includes healthcare expenses going up faster than revenue. They also share their recommendation for the healthcare industry to relook at anything that is tied to patient care and to refocus on hospital operations. And don’t miss as Nate and Paul describe the top 3 things they recommend for a CEO to focus on. ...
2022-01-2558 minHealthcare Plus Podcast41_How Innovation and Creativity Can Create Fast and Meaningful Change with Lyn Ketelsen and Colby JubenvilleJoining the podcast is Lyn Ketelsen and Colby Jubenville. Lyn Ketelsen has experienced health care in a variety of settings and roles for 40 years. She currently shares her expertise as a consultant, executive coach, and the founder of KLK Leading Change Inc.Colby B. Jubenville, Ph.D. is an accomplished international speaker, author, educator, and coach. Currently the Director of Middle Tennessee State University’s CBHS Center for Student Coaching and Success, he is a member of the Honors College faculty and holds an academic appointment as Special Assistant to the Dean for Student Success and Strategic Pa...
2022-01-1138 minHealthcare Plus Podcast40_How to Hire Super Stars the First Time with Kenneth Cohen, PhDJoining the podcast is Kenneth Cohen, PhD who is the Founder & CEO of The Synergy Organization. Over the last 32 years, his firm has distinguished itself as the country’s first Evidence-Based Executive Search® and Executive Assessments firm. During the podcast, Ken shares the findings from their Malcomb Baldrige Award Recipient CEOs’ research study. He also discusses why “Revolving Doors” exist in key leadership positions and why it matters. Throughout the podcast Ken reveals how to make accurate hiring decisions and the importance of setting up a system and process to hire super stars the first time. Listen in to learn...
2021-12-2844 minHealthcare Plus Podcast39_Build a Culture of Well-being with Katie Boston-LearyKatie Boston-Leary is the Director of Nursing Programs at the American Nurses Association overseeing the Nursing Practice and Work Environment Division and Healthy Nurse Healthy Nation. Katie defines a healthy nurse as actively focused on creating and maintaining balance and synergy with physical, intellectual, emotional, social, spiritual, financial, personal, and professional well-being. Katie challenges organizations to re-look at how they can bring well-being into the workspace where nurses spend most of their time. Katie shares recent research from 9,500 respondents where nurses rated their overall emotional health an average score of 3 out of 10. Throughout the podcast, Katie provides r...
2021-12-1439 minHealthcare Plus Podcast38_Taking Challenges to Opportunities with Justin ReedJustin Reed joins the podcast to share how he navigates the toughest challenges by turning them into opportunities for training and developing leaders. Justin is currently the Assistant Chief – EMS for Cy-Fair Fire Department. As the overall EMS Director, he is responsible for all activities involving the 140 full-time paid staff, 13 ambulances who respond to approximately 40,000 calls annually, covering a population of 640,000. Justin has over 15 years of progressively responsible experience delivering the highest quality of leadership, patient care, and customer service.During the podcast, learn how sharing your expertise and experience can lowering the anxiety of those you se...
2021-11-2342 minHealthcare Plus Podcast37_How Belonging and Being a Part of a Team Impacts Well-being with Dr. Stephen BeesonJoining the Busy Leader’s Podcast is Dr. Stephen Beeson who is an author, physician, speaker and founder of Practicing Excellence. He and his company have helped hundreds of medical groups and hospitals across the country develop their clinicians in ways that transform the experience for those receiving and providing care.Throughout this podcast, Dr. Beeson shares how they help clinicians, teams and leaders build new skills that help them experience more of those restorative moments of patient connectivity, team collaboration and leadership effectiveness. These are the moments that help people sore, and they can happen throughout an...
2021-11-0835 minHealthcare Plus Podcast36_I didn’t do anything special, I was just doing my job with Bonnie and Mark Barnes, The DAISY FoundationWhat may be ordinary to you, is extraordinary to someone else. Bonnie and Mark Barnes, co-founders of The DAISY Foundation join the podcast to share the impact and the difference that recognition makes. The DAISY Foundation expresses gratitude to nurses with programs that recognize them for the extraordinary skillful, compassionate care they provide to patients and families.The DAISY Foundation was created to express gratitude to nurses by the Barnes Family in their son Patrick’s memory. Bonnie and Mark share the power of recognition and how compassionate care impacts the patient and the family. Hea...
2021-10-2534 minHealthcare Plus Podcast35_People and Patient Center Approach with Melody Dickerson and Grace Greenan, Virginia Hospital CenterPeople and Patient Center Approach with Melody Dickerson and Grace Greenan, Virginia Hospital CenterVirginia Hospital Center puts their people and patients at the center. By connecting to people’s values and helping them learn the skills to be successful, outcomes follow. Melody shares how rounding on patients and employees is a key step. She shares how relationship rounding is different from “drive by rounding” by having an intentional conversation to build rapport, find out what’s working well, who can be recognized and where improvements can be made. During this podcast, learn how frequency correlates...
2021-10-1145 minHealthcare Plus Podcast34_Leadership is a Mindset with Mike Harbour and Brian HaasLeadership is a mindset, not a skillset and it starts with purpose. Mike Harbour and Dr. Brian Haas join the podcast to share information about their presentations at The Gratitude Symposium as well as helpful resources for changing the mindset. Mike is the founder and president of Harbour Resources, a leadership consulting, training, and talent management firm. During the podcast he shares 4 ways individuals can create a path of upward mobility in their life and leadership to experience more peace, more success, and more abundance in their life, business, and leadership of others. Dr. Brian Ha...
2021-09-2736 minHealthcare Plus Podcast33_Learn How Creating a Culture of Empathy Can Lead to Better Organizations with Lisa DeLong and Adrian GostickLisa is an international speaker, author, TEDx presenter, certified shamanic healer, guided energy practitioner and registered nurse. Adrian is a global expert on organizational culture, and author of the New York Times and #1 Wall Street Journal bestsellers The Carrot Principle, All In and Leading with Gratitude. His most recent book is Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done. Lisa and Adrian join the podcast to share how creating a culture of empathy can lead to better organizations. Lisa offers wisdom, insights and practical tools to att...
2021-09-1342 minHealthcare Plus Podcast32_Becoming Better Listeners and Leaders with Linda Deering Dean and Don DeanBeing a good listener is the key to being a great leader. Executive Coaches and National Speakers, Linda Deering Dean and Don Dean join Quint this week on The Busy Leader’s Podcast to share their advice on how to become a more empathetic listener and an overall better leader. Linda has a passion for improving leaders, employees, and organizations. She shares how in order for individuals to be great leaders they must be coachable—in order for people to be coachable we must let go of our egos. She highlights that great leadership starts with self-awareness. ...
2021-08-2428 minHealthcare Plus Podcast31_The Power of Storytelling with Kristin Baird and Jeff AtwoodLooking to reconnect back to your purpose? Kristin Baird, President and CEO, of Baird Group, and Author, Speaker, and Healthcare leader, Jeff Atwood are on The Busy Leader’s Podcast this week to share the power of storytelling and the deep and impactful way it connects us to each other.Kris explains how having a great patient experience starts with having a great culture; having a great culture retains talent. She says that the best way to build a great culture within your organization is by having an unrelenting focus on people as individuals. Healthcare organizations tend to...
2021-08-1038 minHealthcare Plus Podcast30_Healing Burnout and Improving Patient Experience with Dr. Swati MehtaCalling all healthcare workers, leaders, and providers looking to reinvest in themselves and replenish their emotional bank accounts! Dr. Swati Mehta, adult hospitalist at Commonspirit Sequioa Hospital, California and Executive Director of Quality & Patient Experience at Vituity, a physician-owned and led partnership in acute care innovation that is committed to transforming healthcare for the benefit for all, is on The Busy Leader’s Podcast this week. Dr. Mehta share her tools and best practices for improving patient care and physician burnout. Dr. Mehta started her journey in healthcare leadership about 10 years ago when she was a hospitalist and...
2021-07-2727 minHealthcare Plus Podcast29_Diversity, Equity, and Inclusion with Vincent BrownWant to redefine how you and your employees think about diversity? Vincent Brown, President & CEO of V. Randolph Brown Consulting, a boutique global, management consulting consortium, is on The Busy Leader’s Podcast this week to discuss the meaning of diversity, equity, and inclusion in our companies and lives. Vincent has been making strides in diversity, equity, and inclusion (DEI) for over 35 years after he and his two partners asked the question: “What can we do to create a more inclusive world?” Since then, DEI have been at the forefront of Vincent’s message. In this episode, he dives...
2021-07-1342 minHealthcare Plus Podcast28_Improving Healthcare Management with Dan Gentry and Anthony StanowskiOn this week’s episode of The Busy Leader’s Podcast, Dan Gentry, President and CEO of AUPHA, and Anthony Stanowski, President and CEO, of CAHME join me to discuss how their organizations are helping universities build better healthcare administration programs. The Association of University Programs in Health Administration (AUPHA) is a network of universities, colleges, faculties, and organizations committed to improving healthcare through healthcare management and education. As Dan says, it is the Big 10 of academic programs! AUPAHA is where academic faculty and staff come to be better teachers and leaders. The Commission of Accreditation of Healt...
2021-06-2230 minHealthcare Plus Podcast27_Normalizing Mental Health in the Workplace with Chester EltonHave you experienced stress or anxiety at work? Chester Elton, Author and Executive Coach, is on The Busy Leader’s Podcast this week to explain how leaders can help their employees with mental health issues. Chester talks about his books he co-authored with Adrian Gostick, Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Results, and Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done. He dives into how the most important thing we can do as leaders is normalize the conversation around mental health because you can’t solve a problem you can’...
2021-06-0831 minHealthcare Plus Podcast26_What It Means To Be a Great Mentor with Bert Thornton and Mort O’SullivanWhat makes a good mentor? Bert Thornton, former President and COO of Waffle House, and Mort O’Sullivan, former Managing Member of the Gulf Region of Warren Averett, have the answers to this question on this week’s episode of The Busy Leader’s Podcast! The two dive into the importance of having a mentor and how meaningful it is to be one. They explain that asking for mentorship can be a simple as asking someone to join you for a cup of coffee. Mentoring is more than just business advice, it is coaching, training, and valuable life lessons. Bert a...
2021-06-0132 minHealthcare Plus Podcast25_The Natural Progression of Leadership with Brian CunninghamBrian Cunningham, CEO of Wahiawa General Hospital in Hawaii is on the Busy Leader’s Podcast this week. Brian shares with Quint his journey in healthcare—from starting as a hospital parking lot attendee to becoming (what he is now) hospital CEO. The two discuss the biggest key to leadership: awareness. His most recent book, Our AQ (Awareness Quotient): The Missing Link to Extraordinary Leadership and Life covers how to understand and use our AQ to become better leaders, which he explains. Brian also mentions his other publication, The Leadership Revolution: Because Evolution Takes Too Long where he defines the i...
2021-05-1028 minHealthcare Plus Podcast24_Selfcare for Healthcare Workers with Liz JazwiecQuint and Liz together again is something you won’t want to miss! Having worked together since 1993, it’s always fun to hear them talk about their early days together (where they often did NOT see eye to eye). It’s no surprise that they have both turned their attention to helping healthcare workers through the pandemic. Liz talks at length about WHY those in healthcare are reluctant to ask for help when they need it and the enormous guilt they feel around not being available for their children and their families. She offers tools and tactics for those strugg...
2021-04-2726 minHealthcare Plus Podcast23_Healthcare’s Hottest Trends in 2021 (Based on The Beryl Institute Research) with Jason WolfThis week Quint talks with Jason Wolf, PhD, CPXP, from The Beryl Institute, an organization committed to elevating the human experience in healthcare through research and the sharing of best practices. They focus on patients and families, as well as those who work in healthcare and the communities they serve. In this episode, Jason shares with Quint the latest research from the Institute around understanding the human experience in healthcare. He reveals which ideas gained strength during the pandemic, as well as upcoming trends, including the growing acknowledgment of patients as consumers, a bigger spotlight on the h...
2021-04-2035 minHealthcare Plus Podcast22_Split-Second Kindness—Making a Difference When Time Is Limited with Susan Keane BakerSusan Keane Baker, MHA, is a powerhouse when it comes to simple ideas that pack a big punch. She covers creative ways to connect with employees, set and manage goals, improve team morale (instantly), create the habit of putting people before process, and creative ways to get employees to learn and live the values of your organization. She also includes simple tips on how to greatly improve your organization’s telephone skills (and why you should)!Susan realizes that it’s the moments that matter. In one of her latest tools, Split-Second Kindness—Making a Difference When Time I...
2021-04-1329 minHealthcare Plus Podcast21_What “Love In Action” Looks Like with Tom DahlborgTom Dahlborg is all about helping others. He’s gifted at taking what he’s learned, capturing the lessons and then sharing them with others. In this week’s podcast, Tom talks about his two books that captured some important take-aways during two really tough times in his life. In his first book, he talks about the experience of watching his son being bullied (mostly by adults) to the point where he tried to take his own life. In the Big Kid in Basketball…and The Lessons He Taught His Father and Coach, he talks about what parents a...
2021-04-0533 minHealthcare Plus Podcast20_The Foundation of the Southwest Airlines Culture with Tony BrigmonCan you have fun and make money? Southwest Airlines says YES, you can and shows us how it’s done.This week Quint hosts Tony Brigmon, the former “ambassador of fun” at Southwest Airlines. Tony worked closely with Herb Kelleher, former Southwest CEO, to create a legendary business culture that totally disrupted the airline industry. Tony describes how Herb’s uncanny ability to connect with and engage employees created a culture that led to outrageously great customer service, legendary productivity, and profitability. Love, gratitude, and the Golden Rule were the foundation for all business i...
2021-03-3035 minHealthcare Plus Podcast19_How Powerful Connections With Other Human Beings Are the Key to Optimal Performance with Dr. Marcus ChacosDr. Marcus Chacos not only runs a thriving medical practice and is a very successful author, but he also spends much of his time studying and teaching others how to optimize performance and accelerate results. Dr. Chacos says no matter your profession, be it healthcare, business, or sports, the same principles apply. At the heart of his approach is tapping into the wisdom of others who have done what you are trying to do.In this podcast, he explains how to find and really leverage a great mentor and how to tap into the multiplier effect of a...
2021-03-1535 minHealthcare Plus Podcast18_The Secret to Creating a Positive Company Culture with Kevin SheridanEmployee engagement has always been important, but now with a virtual workforce, it’s even more vital that people stay connected to the workplace and to each other. But it’s never been harder. NYT best-selling author Kevin Sheridan is on the podcast this week to share some of his best practices as they relate to leadership in this whole new world.Sheridan talks about the role of culture in keeping people engaged, particularly during stressful times. One major, but often overlooked, component of a positive company culture is having fun in the workplace. Research shows that comp...
2021-03-0233 minHealthcare Plus Podcast17_How Mentorship and Training Fueled Exponential Growth with Harold Griffin, Jr.Five years ago, Harold Griffin, Jr., left a comfortable corporate job to go to work in his family business. At the time, the limousine and transportation company had four employees and $100,000 in revenue. Today, the company has a yearly revenue of $3.8 million and has 73 employees.On this week’s podcast, Griffin shares with Quint how he achieved this unprecedented growth. He talks about how having a mentor (Bert Thornton, former Waffle House CEO) and how being part of a business roundtable (other company owners who meet regularly) changed his life. His mentor and the other business owners tal...
2021-02-1531 minHealthcare Plus Podcast16_Courage in the Moment: Showing Up When It Counts with Joe TyeWhen we think of courage, we often think Medal of Honor kind of bravery. But according to Joe Tye, this week’s podcast guest, there are many examples of everyday courage to be noticed and celebrated. Think of the courage of a housekeeper who goes into a hospital room to clean after a COVID-19 patient has been there so they can bring in another patient, the courage of a nurse who sits with a dying patient and an iPad while they say goodbye to their family, the courage of a grocery store clerk who checks out the person not we...
2021-01-2623 minHealthcare Plus Podcast15_Why Innovations Fail and the Blueprint for Getting Them Right with Regina HerzlingerWhy Innovations Fail and the Blueprint for Getting Them RightThis week’s podcast features an interview with Regina (“Regi”) Herzlinger, the Nancy R. McPherson Professor of Business Administration at Harvard Business School. (She was the first woman to be tenured and chaired at Harvard Business School.) She initiated the courses in healthcare at HBS and was the first faculty member to be selected by the students as their best instructor. In 2018, she was awarded the prestigious ACHE Honorary Fellowship, which represents the leaders of America’s hospitals, and was one of the 100 Most Infl...
2021-01-1539 minHealthcare Plus Podcast14_How Excellence, Passion, and Diversification Can Help You Survive Hard Times with Kevin Reichard.This week, Quint talks to Kevin Reichard, the publisher of August Publications, which does several sports, business, and active living websites. They are probably best known for publishing Ballpark Digest. Kevin unfolds the story of his wildly unpredictable career, the lessons he learned, and how some risky decisions he made paid off. (Luckily, he didn’t realize they were big risks at the time.) He showcases how every experience you have sets you up for the next chapter, as long as you make a point to learn from it.This was a tumultuous year for baseball. The ye...
2021-01-0327 minHealthcare Plus Podcast13_How to create the Disney Experience inside your organization with Jake PooreHow to create the Disney Experience inside your organization with Jake PooreThis week Quint welcomes Jake Poore to the podcast. Poore spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end goal: creating memorable experiences for individuals. He has taken what he learned there and now teaches hospitals (and companies) how to create an incredible patient/customer and employee experience. His book, 99 Lessons Learned from Disney To Improve The Patient Experience, is full of great ideas.Poore is b...
2020-12-2131 minHealthcare Plus Podcast12_How Bethesda, Inc. is transforming healthcare, one grant at a time with Jill MillerThis week Quint talks to Jill Miller, president of Bethesda Inc., a Cincinnati, Ohio-based organization devoted to transforming health and healthcare. Their focus is on vulnerable populations, the ones likely to be left behind and disproportionately impacted by events like the COVID-19 pandemic. In this podcast, you’ll get an insider’s view as to how they effectively utilize grants to leverage assets, promote collaboration, and drive innovation with healthcare partners in various communities. They aren’t looking for quick fixes, but high-impact projects. Jill talks about their decision to invest in multi-year, multi-million-dollar projects, because they know it...
2020-12-0928 minHealthcare Plus Podcast11_Business Lessons from Baseball with JJ CooperWhat happens when two baseball lovers get together? They talk about how to run a better business! This week Quint talks to JJ Cooper, the executive editor of Baseball America. This is THE information source for baseball lovers. It covers baseball at every level and is currently published in the form of a bi-weekly newspaper, five annual reference book titles, a weekly podcast, and a website. This has been a tough year for baseball, and many of the things they normally cover were canceled. JJ talks about how Baseball America has become adept at managing change and h...
2020-12-0432 minHealthcare Plus Podcast10_How shared expertise and best practices keep organizations strong with Tim GronnigerCaravan Health helps clients align their efforts in three key areas: clinical needs, operational execution, and business realities. In this podcast Quint talks with Tim Gronniger, CEO of Caravan Health, who unveils his company’s highly successful model for helping healthcare organizations thrive in an incredibly tough environment. His company shares the expertise and best practices clients need to navigate the complex Accountable Care Organization (ACO) system while reducing administrative risk and freeing themselves to do what they do best: practice patient care. Not only does Caravan help create the ACO, they stay with clients long-term and off...
2020-11-2833 minHealthcare Plus Podcast09_How an employee engagement survey was the springboard for growth and productivity with Peter MougeyWhen Peter Mougey at Levin Papantonio decided to utilize the employee engagement survey with his department within the law firm, he knew it was a good investment. He thought he would learn how motivated and engaged his employees were and how they felt about their work experience and the firm in general—and he did learn. The big surprise was all the other insights revealed by the survey. In this conversation with Quint, Mougey delves into the deeper truths the survey revealed about his firm: its strengths and weaknesses, where communication shortfalls lay, the flaws in how per...
2020-11-2026 minHealthcare Plus Podcast08_ Building Mogul: Tiffany Pham reveals the thinking behind the platform that revolutionized how companies hire women and minorities.Tiffany Pham’s grandmother was an entrepreneur who built companies across Asia. As she ran newspapers, restaurants, and resorts, she worked hard to provide others in need with information and opportunities. She was an incredible role model. On the day her grandmother passed away, Tiffany made a promise to her that she would spend the rest of her life working toward the same goal and mission…helping others.Tiffany spent some time in the corporate world, learning everything she could and building her skill set. She also had a few side hustles to help fill in the gaps...
2020-11-1329 minHealthcare Plus Podcast07_How Professional Setbacks Created a Personal Transformation with Harold Dawson, Jr.In 2008, Harold Dawson, Jr. was at the top of his game professionally. He was managing three quarters of a billion dollars in development and had nearly 40 employees. Then came the crash of 2008 and everything changed. He lost nearly everything, dropped down to three employees, and had to totally remake himself in the business world. In this podcast, he talks about that journey, what he learned about himself and success, and how he used the circumstances to take a long, hard look at whom he had become. Now with COVID-19 and the loss of a best fr...
2020-11-0658 minHealthcare Plus Podcast06_How we moved from stress to trauma…and what leaders can do about it with Diana HendelIn this interview Quint Studer talks to hospital CEO turned trauma expert Diana Hendel. After experiencing a deadly workplace shooting, Diana began studying how trauma impacts individuals and organizations. In assessing COVID-19 she quickly realized it has all the hallmarks of a traumatic crisis. This surprises people because they think trauma is a single horrific event. But the pandemic is traumatizing employees, leaders, and entire organizations—and all of us, collectively, as a nation.Diana says it’s vital to make the distinction between stress and trauma. With short term stress, employees can usually power through. But once...
2020-11-0233 minHealthcare Plus Podcast05_What America’s Best Small Towns Are Getting Right with Deborah and James FallowsDon’t miss Quint’s delightful conversation with James Fallows and Deborah Fallows, authors of New York Times bestseller Our Towns: A 100,000-Mile Journey into the Heart of America. Their book explores they learned when they hopped on a small plane and visited towns across the country where good things were happening that were not necessarily shown on the evening news. In this podcast they discuss some of these findings, as well as how the COVID pandemic has given communities a greater sense of urgency to fix their issues. A big point of discussion is the patterns of su...
2020-10-2730 minHealthcare Plus Podcast04_The Power of Reward and Recognition…and Why it Matters More Than Ever! Dr. Bob NelsonIf you know Quint Studer you’re already aware that reward and recognition is one of his favorite topics. So his podcast with Dr. Bob Nelson—best known for his national bestseller 1001 Ways to Reward Employees (more recently updated as 1501 Ways to Reward Employees)—it was destined to be a lively discussion!In difficult times like these, when people are feeling overwhelmed and overworked, it’s more critical than ever to get intentional about engagement. Reward and recognition are a huge part of keeping people motivated and committed. In this podcast, Quint and Dr. Bob will discuss:What e...
2020-10-1925 minHealthcare Plus Podcast03_Building Sustainable Communities and Strong Local Economies with Chuck MarohnIn this episode Quint talks with Chuck Marohn, a speaker, author, and visionary who has forever changed the way we look at creating sustainable growth in our cities. The founder of Strong Towns and author of Strong Towns: A Bottom-Up Revolution to Rebuild American Prosperity, Chuck will talk about how COVID is impacting cities and what they can do to find their best path forward.Discussion centers on why a “small ball” approach (small, incremental, inexpensive changes that improve people’s lives) makes much more sense than focusing on giant projects that require outside government funding. Chuck also t...
2020-10-1241 min