Shows
Veterinary Viewfinder PodcastWho’s Protecting Vet Assistants? The Push for Credentialing, and the Oversight GapAs some states roll out veterinary assistant credentialing programs, a critical question emerges: Who’s actually overseeing these initiatives, what are their future goals, and are they helping or hurting the profession?
In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, examine the growing movement to credential veterinary assistants without consistent regulatory oversight, clear practice act integration, or protections for the assistants themselves.
Focusing on emerging programs in states like Texas, Ward and Mossor question whether we're building sustainable career pathways or setting assistants up for burnout and backlash. Are financial incentives for third-party tr...
2025-07-2325 minVeterinary Viewfinder PodcastLicensing Loophole: Florida's Veterinary CE Exemption - How Did It Happen?In this episode of The Veterinary Viewfinder, we dive into the recent legislative change in Florida, where Governor Ron DeSantis signed Senate Bill 382, exempting the Board of Veterinary Medicine from continuing education requirements. Co-hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss the implications of this decision, how it could impact veterinary professionals across the country, and the lessons we can learn. Tune in to explore the potential effects on veterinary practice and the broader industry, and join the conversation about maintaining standards and staying informed in a rapidly evolving field.
On May 17, 2024, Governor Ron DeSantis signed Senate Bill 382...
2024-06-0529 minVeterinary Viewfinder PodcastThe Benefits of 4-Year Vet Tech Degrees and Innovations in Online Programs with App State’s Jennifer Serling, RVT, VTESVeterinary technician programs have expanded in remarkable ways over the past decade, and there's a push towards getting a four-year degree, with even more advanced degrees on the horizon. This week, we're speaking with the interim Director of Appalachian State University's Veterinary Technology B.S. Program, Jennifer Serling CVT RVT VTES BVSc, to discuss the benefits and pros of a four-year veterinary technician degree and the value of remote education.
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, explore some of the exciting changes and opportunities in in-person and online veterinary technician programs. This week's guest has a long hist...
2024-03-2728 minVeterinary Viewfinder PodcastFirst Veterinary Technician Elected as President of Viticus Group (WVC) - Heather Prendergast, RVT, CVPM, SPHRThis week, we’re honored to have a conversation with the first veterinary technician elected as President of the Viticus Group (WVC) Board of Directors, Heather Prendergast, RVT!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, MPA, are joined by a friend and prior guest, Heather Prendergast, RVT, CVPM, SPHR. Heather shares her story of starting as a would-be veterinarian, becoming a registered veterinary technician, managing a successful veterinary clinic, working in industry, and earning her CVPM and SPHR, NAVTA, and Viticus (WVC) Boards, and her recent election as President of the Viticus Board of Directors! Viewfinders, Heather’s story is i...
2024-02-2830 minVeterinary Viewfinder PodcastHappy New Year! Setting Resolutions for Your Best Self with Rebecca Newman, PsyM, CVT, RVTHappy New Year, Viewfinders! This week, we have a special expert guest to offer advice and strategies for setting - and achieving - our New Year’s Resolutions!
Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, are joined by special guest Rebecca Newman, PsyM, CVT, RVT, the Wellbeing Coordinator, for the Veterinary Technology Program at Appalachian State University, to unravel the secrets of setting achievable New Year resolutions for veterinary teams, vet professionals, and personal goals.
Discover practical strategies to navigate career aspirations and prioritize self-care with Rebecca's expert guidance. Uncover the keys to unlocking personal and professional success whi...
2023-12-2740 minVeterinary Viewfinder PodcastThe 7-Year Crash: Celebrating Our 7-Year Anniversary from the Hospital!This week, Dr. Ernie Ward and Beckie Mossor, RVT, celebrate seven years of never missing a weekly podcast - from the hospital! Viewfinders, tune in to learn why Beckie has been hospitalized for the past three weeks!
Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, update us on the past three weeks of Beckie’s life after the accident and reflect on the previous seven years of podcasting. I’m not crying; you’re crying.
Viewfinders, thank you for your loyal listening over the past seven years (365.29 weeks). We’re proud to share our thoughts with you each week and are...
2023-11-2919 minVeterinary Viewfinder PodcastHoliday Gratitude - How Being Thankful Can Help You Survive This Holiday SeasonIt’s Thanksgiving in the United States this week, and that means the holiday season has begun. Besides family, food, and fun, the holidays can also bring stress, anxiety, and dread. This week, we’re joined by Liz Hughston, MEd, RVT, LVT, CVT, VTS (SAIM, ECC) to discuss tips and tactics to help you survive the holidays with a smile.
Host Dr. Ernie Ward is missing co-host Beckie Mossor, MPA, RVT, as she is recovering from an accident. Beckie is doing well, and we’ll share the full story soon. Meanwhile, drop her a “Get Well Soon” message on our socials or...
2023-11-2226 minVeterinary Viewfinder PodcastVet Tech Cafe Podcast Mashup - Jeff Backus and Dave CowanThis week, we’re delighted to host Jeff Backus and Dave Cowan of the VetTech Cafe podcast to talk about podcasting, their journeys to vet tech specialization, and the challenges and future of the veterinary profession, Viewfinders, this is one podcast mashup you don’t want to miss!
Hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, share the mic with the two veterinary technician specialists behind the Vet Tech Cafe podcast, Dave Cowan BA, CVT, VTS(ECC) and Jeff Backus, CVT, RVT, VTS(ECC). They share the nontraditional paths they took to become credentialed veterinary technicians and why and how...
2023-11-1543 minVeterinary Viewfinder PodcastNational Veterinary Technician Week is Oct 15-21, 2023This year marks the 30th anniversary of National Veterinary Technician Week! We’ve got the President-Elect of the National Association of Veterinary Technicians in America (NAVTA), Beckie Mossor, RVT, to tell us what you need to know and do!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, discuss this year’s National Vet Tech Week theme, “Pearls of Wisdom,” and what it means to them.
Our hosts share their top tips for celebrating your registered veterinary technicians and how you can avoid practice drama over not observing others. Yes, we go there.
Dr. Ward shares his tips on using social media to...
2023-10-0429 minVeterinary Viewfinder PodcastNAVC Hosts First HiVE Conference for Veterinary TechniciansThe first North American Veterinary Community (NAVC) HiVE has arrived! This week, we’re joined by Paige Allen, MS, RVT, a familiar voice to the Viewfinders, to discuss her exciting new collaboration with NAVC to usher in a new era in veterinary technician/nurse conferences. And if you use the code VIEW, you can register for only $15!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, welcome back a dear friend and colleague, Paige Allen, to share news of the first NAVC HiVE to be held October 16-18, 2023, at the Palmer Events Center in “Keep Austin weird” Austin, Texas!
Paige shares how HiV...
2023-09-1323 minVeterinary Viewfinder PodcastAVMA Pledges to Fight Against Expanding Scope of PracticeThe controversies began before the official opening of the 2023 AVMA Convention in Denver. One debate that resurfaced this year was expanding the scope of practice, review of licensed veterinary technicians’ roles, and their permitted professional duties. Despite having no regulatory or enforcement abilities, the AVMA proclaimed it would pledge “to defend against expanding the scope of practice,” particularly in the role of a proposed midlevel practitioner. Unfortunately, the discussions quickly grew to include debates about preventing any establishment of a VCPR by a licensed veterinary technician, going against legislation passed in several states. Viewfinders, we’ve got a lot to talk abo...
2023-08-1630 minVeterinary Viewfinder PodcastWho Decides What To Buy? Veterinary Team Decision-Making For Software and Equipment PurchasesWho would guess that choosing a software subscription or medical equipment could cause division and disharmony within a veterinary practice team?
Join Dr. Ernie Ward and Beckie Mossor, RVT, in The Veterinary Viewfinder's latest podcast episode: "Who Decides What To Buy? Veterinary Team Decision-Making For Software and Equipment Purchases."
This week our hosts delve into the critical aspect of choosing software and equipment in the veterinary world and discover the thought process behind these crucial decisions.
With expert insights from Dr. Ernie Ward and Beckie Mossor, RVT, this episode sheds light on the complex dynamics of veterinary team decision-making and...
2023-07-2627 minVeterinary Viewfinder PodcastWhy Vet Tech Title Protection is Critical: A Conversation with Veterinary Technicians Stephen Cital and Liz HughstonTitle protection for medical professionals, particularly veterinary technicians, continues to be an issue in the US. This week we’re joined by two of our favorite - and outspoken - vet tech friends, Stephen Cital and Liz Hughston. They review a recent article they co-authored titled “Why title protection matters:
A look at where we’ve been, where we’re going, and why it is still an issue.” Viewfinders, this is a good one!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, review the current state of medical professional title protection within the US. Stephen shares that human medical professionals are facing...
2023-03-0836 minVeterinary Viewfinder PodcastLife Lessons from a Vet Tech Leader - Paige A. Allen, MS, RVTThis week we’re proud to bring you a conversation with a fundamental change agent within the veterinary profession, Paige A. Allen, MS, RVT. Paige has guided both veterinary technician organizations and held the highest office in the North American Veterinary Community (NAVC) - FOR TWO TERMS! This week she shares her story and vision for the future of veterinary medicine. Prepare to be inspired!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT, discuss how Paige became interested in the veterinary technician profession, her progression as a leader, and what changes she thinks the next generation of veterinary technicians (and vet...
2023-03-0130 minVeterinary Viewfinder PodcastLessons from a Veterinary ER VisitWhat better way to spend a New Year’s Day than visiting a veterinary emergency clinic - as a patient and client! Our very own Beckie Mossor, RVT, had to take her doggo to the ER on New Year’s Day, and she gained a lot of insight into how you can provide better patient care and client service. Viewfinders, there are a lot of good lessons in this week’s episode.
Hosts Dr. Ernie Ward and Beckie Motor, RVT, share their recent experiences in hospital ER rooms. Dr. Ward recounts the eye injury he sustained (initially discussed in episode 317), and Be...
2023-01-0430 minVeterinary Viewfinder PodcastTwas the Night Before Christmas in the Vet Clinic by Beckie Mossor, RVTHappy holidays, Viewfinders! This week we’ve got a special rendition of “Twas the Night Before Christmas” written by our very own Beckie Mossor, RVT!
‘Twas the night before Christmas, and all through the clinic
Not a creature was stirring, but there’s always a cynic.
“Seems awful quiet,” they said; Oh yes, they did dare,
For at that very moment, they knew the rush soon be there.
The front staff was working away on their day,
When they heard the cursed words, they cried, “What’d you just say?!”
Then the new grad in training gently laid down a cat,
Turned with a fr...
2022-12-2104 minVeterinary Viewfinder PodcastNew Arizona Vet Tech Association Needs YOU! A Conversation about Making Change in Vet Med with President Stefanie Perry, CVT, VTSMany of us see things that need changing or improving nearly every day. Sadly, few of us take action to make those changes or improvements. Stefanie Perry, CVT, VTS (Dentistry) recognized that Arizona veterinary technicians didn’t have an organization, so she and two others decided to make that change! This week, we learn how you can help the AZVTA and steps you can take to make changes in your world!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT are thrilled to introduce you to Stefanie Perry, CVT, VTS, the current President of the brand new Arizona Veterinary Technician Association (az...
2022-08-2428 minVeterinary Viewfinder PodcastUnions & Preserving What You Love in Vet Med - Update with Liz Hughston, RVTWhat’s the latest news on the unionization movement in US veterinary clinics? What is a union and how can forming them help veterinary professionals preserve the best aspects of their jobs while improving many of the worst conditions? This week we welcome back vet tech extraordinaire Liz Hughston MEd, RVT, CVT, LVT, LMVT, VTS (SAIM) (ECC) to share the latest developments on veterinary professionals’ unionization. Viewfinders, hold on to your seat…this is one fast-paced ride!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT explore the reasons why unions make sense in veterinary practice, why the continued expansion of corpor...
2022-08-1740 minVeterinary Viewfinder PodcastHow a Single Vet Tech Banned Declawing in QuebecThe Veterinary Viewfinder was founded in 2016 to “tackle the toughest topics in veterinary medicine.” One of the tough topics we’ve covered repeatedly is the growing movement to ban non-therapeutic, non-preventive procedures such as feline digit amputation, often referred to as “declawing.” This week we’re excited to introduce you to the Canadian Animal Health Technician (same as US RVT/CVT/LVT) who succeeded in the enactment of a law banning declawing in the Province of Quebec. If you’re wondering, Quebec is the second-most populous province with a population of over 8 million. Not bad for a vet tech!
Hosts Dr. Ernie Ward...
2022-08-0337 minVeterinary Viewfinder PodcastTaking a Stand by Sitting Out CE - Stephen Cital, RVT, VTS Speaks OutA frequent guest on the podcast, Stephen Cital RVT, RLAT, SRA, CVPP, VTS- LAM (Res. Anesthesia), recently caused a bit of controversy on vet med social media by taking a very public stand against continuing education conferences held in states harboring laws against women’s and LGBTQ+ rights and other social injustices. Stephen decided to “sit out” or boycott speaking at these events, resulting in considerable online chatter. This week, in an exclusive interview, we’re thrilled to bring you his side of the story and why it matters to all of us.
Hosts Dr. Ernie Ward and Beckie Mossor, RVT revi...
2022-07-1336 minVeterinary Viewfinder PodcastNext Gen Vet Tech Schools: Choosing the Best Program for YouChoosing a veterinary or veterinary technician school is one of the most important - and potentially challenging - decisions you’ll make in your career. Today, technology and educational innovations provide vets and vet techs with more professional school choices than ever before. This week, let’s look at one exciting new veterinary technician program developed by our very own Beckie Mossor, RVT!
Hosts Dr. Ernie Ward and Beckie Mossor, RVT explore the next generation of veterinary technician programs. Dr. Ward begins by sharing a recent “random Facebook message” he received about choosing a veterinary school and the advice he offered...
2022-07-0632 minVeterinary Viewfinder PodcastCrisis in Maine Veterinary Clinic: What Happens When a Pet Parent Can't Pay? Relinquishment Woes and Sloppy ReportingA viral news story involving a Maine veterinary clinic and relinquishment of a pet whose owner couldn’t afford treatment has been widely circulating on social media. This week we address many of our concerns from sloppy reporting to missed media opportunities to the practice of pet relinquishment. Our full support and hearts go out to the entire veterinary team involved with this challenging case, and hope this conversation will help others facing similar situations. Viewfinders, there’s a lot to discuss on this tough topic.
Hosts Dr. Ernie Ward and Beckie Mossor, RVT review the recent case involving the Main...
2022-06-1533 minVeterinary Viewfinder PodcastNAVC Veterinary Nurse/Technician Empowerment Initiative with Harold Davis, RVTThis week we’re joined with vet tech/nurse extraordinaire, Harold Davis, RVT, VTS (ECC) to discuss an important (and exciting) new initiative from our friends at the North American Veterinary Community (NAVC) - the Veterinary Nurse/Technician Empowerment Initiative!
Harold currently serves as President of the Board of Directors for NAVC and is one of the key drivers behind this expansive seven-part initiative to empower and celebrate veterinary nurses/technicians (and, yes, Viewfinders, Dr. Ward asks Harold to explain that hyphen!). Harold has also been instrumental in many modern-day advancements within the veterinary profession and his story is as mu...
2022-04-2036 minVeterinary Viewfinder Podcast2022 NAVTA President Ashli SelkeThis week we're thrilled to bring you an exclusive - and her first ever - podcast interview with the 2022 National Association of Veterinary Technicians in America (NAVTA) President, Ashi Selke, RVT, CVT.
Hosts Dr. Ernie Ward and Beckie Mossor, RVT learn Ashli’s story of becoming a veterinary technician, her personal military service, how she got involved with NAVTA, and plans for her leadership term.
Beckie encourages NAVTA to accelerate their title protection plans and initiatives, and offers advice to work both with the AVMA and state veterinary medical Boards.
Ashley offers her take on the recent AVMA HOD meeting in...
2022-03-0234 minVeterinary Viewfinder PodcastVeterinary Unionization 2022 Update with Liz Hughston RVTVeterinary unions are once again in the news. A Thrive (formerly Pathways) veterinary clinic in New York recently voted 2 to 1 to form a union. There is growing interest in veterinary unionization, and this week we're joined once again by one of the leading voices in this movement, Liz Hughston, MEd., RVT, CVT, LVT, LVMT, VTS (SAIM) (ECC).
Hosts Dr. Ernie Ward and Beckie Mossor, RVT talk with Liz about the latest developments in the Thrive veterinary clinic case and other veterinary unions across the country, what a union really is and how collective bargaining could help veterinary professionals, tactics commonly...
2022-02-0943 minVeterinary Viewfinder PodcastTough Topics and Trends in 2022 for the Veterinary ProfessionHappy New Year, Viewfinders! This week our hosts preview the veterinary profession’s toughest topics and trends we predict for 2022!
Dr. Ernie Ward and Beckie Mossor, RVT join in a rapid-fire discussion of the top challenges they foresee for 2022 (and beyond).
Some of the issues they discuss include:
* Veterinary workforce shortages
* Mental health issues (burnout, depression, compassion fatigue, substance abuse, etc.)
* Veterinary staff wages and benefits
* Student loans and the rising cost of DVM/RVT degrees
* Inflation of vet services and products - what impacts will inflation have on patient care and client communications?
* Social media complaints - We’re seei...
2021-12-2940 minVeterinary Viewfinder Podcast2020 American Humane Hero Veterinary Nurse Award Winner Julie Nettifee, RVTThis week we’re honored to share the microphone with the 2020 American Humane Hero Veterinary Nurse Award winner, Julie Nettifee, RVT, BS VTS (Neurology). Visit http://herovetawards.org/ to learn more or nominate a veterinary hero in your life!
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Julie has been on the North Carolina State College of Veterinary Medicine veterinary technician nursing staff for over 20 years. Julie shares her journey from childhood to present day specialization, how her passion for neurology has given her professional resilience and career longevity, and offers inspirational messages for how to stay in love with our vocation. Viewfinders, grab your hankies.
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Beckie also tells...
2020-10-2832 minVeterinary Viewfinder PodcastNational Veterinary Tech Week: A Frank Conversation about Celebrations, Challenges & SolutionsHappy National Veterinary Technician Week!
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Okay, now that we've got that out of the way, our hosts Dr. Ernie Ward and Beckie Mossor, RVT get real about the present challenges the veterinary technician/nurse (that's one of them!) profession faces today.
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This conversation is timely and essential if the veterinary profession (DVM's, RVT's, CVPM's) are to thrive over the next decade. It's also unapologetically raw, unfiltered, and will probably upset a few of our colleagues. Evolution and progress ain't necessarily easy sometimes.
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While our hosts certainly celebrate the innumerable contributions veterinary technicians make in the pet and vet worlds, they...
2020-10-1434 minVeterinary Viewfinder PodcastHas COVID-19 Made Veterinary Clients More Angry?Veterinary clinics around the country are reporting more confrontations with angry pet parents. This week, we dive into why this may be happening and what your veterinary team can do to help.
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The COVID-19 pandemic continues to challenge veterinary professionals around the world. On disturbing trend is increased conflict with frustrated and angry, sometimes violent, clients.
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This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle why veterinarians may be seeing more angry clients and steps to de-escalate a tense client interaction.
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Viewfinders, this is an excellent discussion on a wide range of topics and tactics concerning conflict resolution. Please...
2020-08-1928 minVeterinary Viewfinder PodcastPandemic Self Pet Care - Is the Next Trend Pet Parents Purchasing Medical Devices?The current COVID-19 global pandemic has certainly accelerated many changes within the veterinary and pet care professions. This week, we tackle the emerging trend of pet parents purchasing veterinary medical devices and in-home diagnostics and what this means for our profession.
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Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss a quiet shift in pet parents beginning to do more in-home self pet care due to the coronavirus pandemic. Both agree there are plenty of opportunities and upsides for the veterinary profession, but there are potential risks, too.
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Dr. Ward shares his recent experiences replacing cars lost during Hurricane Isaias and...
2020-08-1226 minVeterinary Viewfinder PodcastHurricane Isaias - Update from the Eye of the "Fire Hurricane"Viewfinders, Beckie and Ernie wanted to let everyone know they’re safe and thank you for your messages of concern and support.
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Hosts Dr. Ernie Ward and Beckie Mossor, RVT live where Hurricane Isaias made a direct hit on August 3, 2020.
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Dr. Ward shares his storm experiences and why they’ll call this the “Fire Hurricane” in the history books. He recounts the flooding, fires, and hurricane force winds that this “sleeper storm” ravaged on the Carolina coast.
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Dr. Ward also explains why this was the worst storm he’s experienced in his 28 years living on a tiny barrier island and why the coronavirus...
2020-08-0608 minVeterinary Viewfinder PodcastDiversity and Inclusion in Veterinary Medicine with NC State's Dr. Allen CannedyThis week we’re proud to bring you a special conversation with North Carolina State College of Veterinary Medicine’s Director of Diversity and Multicultural Affairs, Dr. Allen Cannedy.
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Dr. Allen Cannedy is a dedicated mentor and recruiter of students from groups that are underrepresented in veterinary medicine. For example, he regularly invites pre-college aged students to shadow him as he makes patient calls during his personal large animal practice.
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The commitment to mentoring and recruiting has been a hallmark of Cannedy’s career. His work with NCSU CVM has resulted in many students from a variety of cultural backgrounds and from b...
2020-07-2940 minVeterinary Viewfinder PodcastCyberbullying: When Veterinary Professionals Attack Each OtherWe’re used to talking about veterinary professionals being attacked online and experiencing cyberbullying by angry clients, organizations, and the general public. But what happens when veterinary professionals cyberbully each other?
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This week we’re joined by a veterinarian who has been cyberbullied by her professional colleagues and a therapist who specializes in helping veterinary professionals deal with these sorts of issues.
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Dr. Crystal Heath shares her story of cyberbullying by an online group of veterinary professionals and how this has affected her both personally and professionally. We also learn how she’s turning this personal tragedy into a resource for other...
2020-07-2241 minVeterinary Viewfinder PodcastRecognizing Recent Losses in Our Community and Pet Insurance Fraud with Viewfinder Eliza Mariner, RVTThis week we take a moment to remember the loss of Summer Taylor with special guest Jade Velasquez, LVT, president of Washington State Association of Veterinary Technicians, chair of NAVTA's PR committee, and sits on NAVTA's Membership committee.
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Next, we tackle the tough topic of pet insurance fraud with a longtime Viewfinder, Eliza Mariner, RVT. Eliza reached out to us by email after confronting a potentially uncomfortable situation that bordered on unethical and illegal.
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Co-hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss pet insurance fraud along with other equally morally-challenging scenarios that many veterinary professionals confront each day.
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This episod...
2020-07-1527 minVeterinary Viewfinder PodcastDay Drinking & Stoned Veterinary Clients in the COVID19 EraAs people around the country (and the world) have been forced into working from home and reduced social interactions, some people have filled their days with drinking excess alcohol or lighting up a joint or two.
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Many veterinary practices are reporting higher than usual numbers of inebriated, intoxicated, and otherwise wasted pet parents visiting their clinics.
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This week our hosts, Dr. Ernie Ward and Beckie Mossor, RVT, hammer out some of their real-life loaded tales from veterinary practice, how they helped their staff avoid getting bombed by these unexpected events, and why creating a plan can help your team walk a st...
2020-07-0825 minVeterinary Viewfinder PodcastPre-Pet Parenting for the COVID Generation (and Estate Planning, Too)Millions of pets have been fostered, adopted, or somehow wiggled their way into innumerable homes and hearts around the country (and the world). How can veterinary professionals help this new generation of pet parents make the right pet care decisions when they’re still “Pre-Pet Parents?”
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Hosts Dr. Ernie Ward and Beckie Mossor, RVT go over some simple and effective ways any veterinary practice can begin helping current or prospective clients make the best decisions on the right species, breed, size, and age for their next pet family member.
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The duo discuss a variety of online tools, blog and social media post...
2020-07-0126 minVeterinary Viewfinder PodcastGut Health with Microbiome Expert Dr. Holly GanzThe gut microbiome has been intensely studied for the past 20 years, yet we’re only now beginning to understand it’s impact on overall health.
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This week we have one of the top researchers in the animal microbiome, Dr. Holly Ganz from Animal Biome in Berkeley, California.
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Dr. Ganz shares her story of her 20 years researching the gut microbiome, her development of “poo pills” to treat a variety of intestinal and digestive disorders, and her own story of overcoming breast cancer.
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Hosts Dr. Ernie Ward and Beckie Mossor, RVT “take a seat” to discuss some of the “poopular” myths about the microbiome, their...
2020-06-2429 minVeterinary Viewfinder PodcastResilience for Veterinary Professionals with Dr. Sarah WootenResilience: “the capacity to recover quickly from difficulties; toughness.” But what does it mean for veterinary professionals?
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This week we’re joined again with Dr. Sarah Wooten to discuss the topic of bouncing back from failure and confronting stress in practice. Developing and nurturing our resilience seems even more essential these days.
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Hosts Dr. Ernie Ward and Beckie Mossor, RVT get real with the stress most veterinary professionals face each day. The trio offer examples and solutions that will benefit any team or individual.
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This is an uplifting, authentic, and practical conversation about how we can all achieve more calmness and clarity...
2020-06-1734 minVeterinary Viewfinder PodcastCould Anivive's FIP Drug Treat COVID-19? Drs. Dave Bruyette, Chad Dodd, and CEO Dylan BalszCould an experimental Feline Infectious Peritonitis (FIP) drug be the secret to treating human COVID-19?
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This week we’re thrilled to bring you an exclusive interview with the California-based Anivive Lifesciences team to discuss their recent FDA submittal to use their experimental FIP drug on human coronavirus patients.
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Anivive’s Founder & CEO, Mr. Dylan Balsz joins us along with Dr. David Bruyette, Chief Medical Officer, and Dr. Chad Dodd, Chief Commercial Officer to share their exciting story.
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Hosts Dr. Ernie Ward and Beckie Mossor, RVT learn about how a companion animal drug company’s deep research and experience with coronaviruses is helping d...
2020-06-0335 minVeterinary Viewfinder PodcastPost-Pandemic Pet Problems: How to avoid missing socialization, immunization, and essential veterinary care in the Pandemic Pet GenerationAs people begin to return to work and resume the “new normal” of daily life, many veterinary professionals worry if we are communicating adequately with millions of new “pandemic pet parents.”
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This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle the topics of how to ensure pet parents don’t miss essential veterinary care and services, socialization and training tips, and how to stay connected with your team during these stressful times.
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The pair share stories from veterinary clinics around the country (good and not so good), offer advice on conducting online puppy socialization classes, tips for hosting Pandemic Pet P...
2020-05-2728 minVeterinary Viewfinder PodcastVeterinary Client Communication Lessons from COVID-19The COVID-19 pandemic has caused veterinary professionals to rethink nearly every aspect of veterinary practice. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss some of the client communication lessons we’ve learned, and how we can apply them permanently.
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Dr. Ward shares a real-life example from a friend’s recent curbside appointment, and what the client had to say about the experience. Our hosts then analyze the visit and offer insights on how it could be better.
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Beckie reviews why it’s incredibly important to remain focused and positive for team morale, and Dr. Ward emphasizes your clinic’s t...
2020-05-2028 minVeterinary Viewfinder PodcastWhy the Human-Animal Bond is More Important Than Ever with Dr Laird Goodman of HABIWith the current COVID-19 pandemic, the human-animal bond has arguably never been more important and essential for human well-being.
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This week we’re delighted to be joined by the newly elected President of the Human Animal Bond Institute and longtime animal welfare advocate, veterinarian Dr. Laird Goodman.
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Dr. Goodman joins hosts Dr. Ernie Ward and Beckie Mossor, RVT to share this story of animal advocacy, what the goals and aspirations of the Human Animal Bond Association (HABI https://www.humananimalbond.net/ are, and what Beckie has to do with all of this (hint: she’s taken on even MORE responsibilities!).
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Also, Viewf...
2020-05-1331 minVeterinary Viewfinder PodcastWhistleblowing in Veterinary Practice: COVID-19, Declawing, Pain Management and More with Lance Roasa, DVM, JDHave you ever witnessed something in veterinary practice or animal handling that you felt uncomfortable about? Who do you turn to if you suspect animal abuse, negligence, and malpractice is occurring? What if your employer doesn’t provide adequate PPE or a safe working environment in the COVID-19 era?
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This week we’re joined by veterinarian an attorney Lance Roasa (www.roasalaw.com) to discuss these tough topics. Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss the ethical, moral, and legal issues involved in a real-life declaw case.
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The conversation turns to reporting unsafe working conditions, especially post-COVID-19, and how to f...
2020-05-0632 minVeterinary Viewfinder PodcastNAVC CEO Gene O'Neill talks COVID-19, VMX Challenges, and the Future of Veterinary CEThis week we’re honored to bring the Viewfinders an exclusive interview with the new CEO of the North American Veterinary Community (NAVC) Gene O’Neill.
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Gene shares his story of going from CPA to CEO of the NAVC with hosts Dr. Ernie Ward and Beckie Mossor, RVT.
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This episode reveals how Gene transitioned from serving as Chief Financial Officer (CFO) of the NAVC for the past 7 years into his new role as CEO. He shares the challenges of taking over during a global pandemic, how NAVC has helped the veterinary community both during the current coronavirus pandemic and Australian bushfire...
2020-04-2935 minVeterinary Viewfinder PodcastVet Team Global Stream - Virtual Vet Conference is Coming! Julie Legred, CVTMany of our veterinary friends and colleagues are stuck in their hometowns (and homes) and missing continuing education (CE) conferences and veterinary organizational meetings. That's no good.
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So Beckie and a group of super-friends decided to bring a global conference to you!
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This week, host veterinarian Dr. Ernie Ward and Beckie Mossor, RVT are joined by a Veterinary Viewfinder regular guest, Julie Legred, CVT to talk about their latest project, a virtual veterinary team conference they call Vet Team Global Stream!
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Julie and Beckie discuss why they created the Vet Team Global Stream conference, why it was important for them to inc...
2020-04-2230 minVeterinary Viewfinder PodcastVeterinary Telemedicine during the Coronavirus PandemicVeterinary telemedicine is booming, like it or not, and Dr. Ward says you can blame it on the coronavirus pandemic.
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This week hosts Dr. Ernie Ward and Beckie Mossor, RVT take a closer examination into what veterinary telemedicine looks like during the COVID-19 crisis.
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The pair share best practices, observations, and state their case why they believe it’s time for veterinary telemedicine to be more widely adopted by US veterinary professionals and veterinary medical boards.
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This is an important conversation based on one of Dr. Ward’s earlier columns, “The Coronavirus Catalyst for Telemedicine,” found at www.DrErnieWard.com and his partic...
2020-04-1531 minVeterinary Viewfinder PodcastCoronavirus Check In - How We're Coping and What We're Hearing from Veterinary ColleaguesWe didn’t want to talk about Covid-19 or coronavirus, but we had to! Here’s a lighter take on the realities of living and working as a veterinary professional human being during this pandemic. We hope you enjoy it!
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This week we check in with hosts Dr. Ernie Ward and Beckie Mossor, RVT on how they’re coping with coronavirus shut-downs and what veterinary colleagues across the nation are telling them about their “new normal.”
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Beckie shares the launch of her upcoming virtual veterinary team conference, Vet Team Global Stream 2020, to be held May 16-17, 2020. (@VirtualVetConference)
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Dr. Ward talks about adjusting...
2020-04-0828 minVeterinary Viewfinder PodcastPet Food Trends with Plant-based Pet Nutritionist Diana Dunetz MSPet food has become a controversial - and even contentious - topic for many pet parents and veterinary professionals. This week we’re joined by a pet nutritionist who transitioned to plant-based diets for dogs - Diana Laverdure-Dunetz, MS, aka “The Pet Food Diva.” (www.PetFoodDiva.com)
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Diana shares her story of why she chose to pursue a career in pet nutrition, why she shifted to plant-based diets for dogs, insight into what pet parents are talking about on the internet, and her journey as a female entrepreneur.
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Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss with Diana the importance...
2020-04-0128 minVeterinary Viewfinder PodcastPandemic Pressures in Veterinary Practice: How Does It Feel to Be a Veterinary Professional during COVID-19?How does it feel to be working in a veterinary clinic during the COVID-19 pandemic? That’s the question hosts Dr. Ernie Ward and Beckie Mossor, RVT address during this podcast.
Dr. Ward shares messages and comments from veterinary professionals dealing with everything from “staycation pet parents” looking for something to do, “quarantined from work” folks looking for a nail trim for their pet, to the seemingly overwhelming demands of bosses and managers seeking to maximize revenue during these times.
The duo also express hope that the human-animal bond will be amplified after this crisis resolves, and share why they think huma...
2020-03-2527 minVeterinary Viewfinder PodcastAdvancements in Diagnosing, Managing & Monitoring Diabetic Pets with Baycom CEO Gus RayIf you’ve been in veterinary practice for any length of time, you know how difficult it is to diagnose, manage, and monitor diabetic cats and dog patients.
This week we share the mic with Baycom Diagnostics CEO Gus Ray to discuss A1C testing in pets, why A1C is undoubtedly the best biomarker for diabetes, and why every veterinary clinic should incorporate A1C testing in their practice.
Hosts Dr. Ernie Ward and Beckie Mossor, RVT take a deep dive into the world of veterinary A1C, the role pre-diabetes may play play in the future of veterinary di...
2020-03-1830 minVeterinary Viewfinder PodcastThe Power of Professional Respect in Veterinary Clinics with Heather Prendergast, RVT, CVPM, SPHRProfessional respect - or disrespect - can define a workplace. This week we're joined by Heather Prendergast, RVT, CVPM, SPHR to discuss real-world examples of disrespect toward veterinary technicians and support staff. Hosts Dr. Ernie Ward and Beckie Mossor, RVT share their own experiences and the trio offer several simple steps any veterinary team can take to encourage a more harmonious team culture.
The sad truth is that many veterinary professionals have faced disrespect from bosses, managers, or coworkers, leading to frustration and burnout. This special episode tackles this tough topic and is something we think any veterinary team member...
2020-03-1128 minVeterinary Viewfinder PodcastOptimizing your Staff and VNI Update from NAVTA President Ken YagiIt’s hard to hire a Registered Veterinary Technician (RVT, CVT, LVT) these days! This week we’re joined by the 2020 National Association of Veterinary Technicians in America (NAVTA) President, Kenichiro (Ken) Yagi, MS, RVT, VTS (ECC, SAIM).
Ken gives us the latest update on the Veterinary Nurse Initiative (VNI) and engages in an important discussion with hosts Dr. Ernie Ward and Beckie Mossor, RVT on the need for veterinary technician title protection (and what this means), how to get the most out of your RVT staff, what procedures RVTs can - and should - be doing, and a free online...
2020-03-0434 minVeterinary Viewfinder PodcastArthritis CARE with Veterinary Surgeon and Rehab Specialist Dr Kristin ShawOsteoarthritis is one of the most common -- and challenging -- medical conditions veterinary professional confront in general practice. This week we’re joined by Board-certified veterinary surgeon and rehabilitation specialist Dr. Kristin Kirkby Shaw. Dr. Shaw joins hosts veterinarian Dr. Ernie Ward and registered veterinary technician Beckie Mossor, RVT to discuss her new CARE (Canine Arthritis Resources and Education) program, her thoughts on the importance of early arthritis recognition in dogs and cats, how the entire veterinary practice team can help improve OA patient care, and her amazing story (she grew up in Panama with pet monkeys! Who knew?).
Vi...
2020-02-2631 minVeterinary Viewfinder PodcastCounterfeit Heartworm Meds, Fake Cancer Cures and Sketchy Pet Service ProvidersThe veterinary and pet worlds were rocked once again by recent allegations that counterfeit heartworm preventives and fake cancer cures were being sold online as well as a high-profile animal abuse case involving a doggie daycare facility in North Carolina.
This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT reveal the latest counterfeit heartworm scare, this time involving purchases made at Amazon.com. A Minnesota (!!!) dog was diagnosed with heartworm disease after it was discovered the preventive she purchased was fake. Our hosts also discuss the online company recently found guilty of selling phony cancer cures disguised as legitimate...
2020-02-1927 minVeterinary Viewfinder PodcastDoes your clinic need a counselor? A Conversation with Becky Murray CVT LCPC (Licensed clinical professional counselor)Working in a veterinary clinic can be stressful! Burnout, compassion fatigue, imposter syndrome, depression, and more are a few of the consequences of an unhealthy work environment and lack of emotional support for veterinary professionals. This week, hosts Dr. Ernie Ward and Beckie Mossor RVT are joined by a licensed clinical professional counselor who also happens to be a Certified Veterinary Technician! Becky Murray, CVT, MA, LCPC discusses her role as grief counselor for clients, how she helps her staff of over 300 (!!!) successfully (and healthily) deal with daily stress, and tips for handling online criticisms and negativity. The trio also...
2020-02-1231 minVeterinary Viewfinder PodcastDecoding Pet DNA Tests Dr Chris Menges from Basepaws - What Can (and Should) We Tell Pet Parents about DNA Testing?Pet parents can order a variety of DNA tests for their pets off the internet or even in select retailers these days. This week we’ve got a special guest to help veterinary professionals decipher fact from fiction, advice from speculation, and C from G (DNA joke - stick around until the end for another of Dr. Ward’s attempts at genetic humor…) when it comes to pet DNA and genetic tests. Hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by their friend and colleague, Dr. Chris Menges from Basepaws. Chris shares his story of how he went from p...
2020-02-0533 minVeterinary Viewfinder PodcastLatest USDOT Flying with Pets Proposals May Have BIG Impacts for Vets and Pets!On January 22, 2020, the US Department of Transportation (USDOT) released its latest “Notice of Proposed Rulemaking (NPRM) ‘Traveling by Air with Service Animals.’” This proposal could significantly change the definitions - and mandatory allowances - of service animals and how they are allowed to travel by air in the US. Hosts Dr. Ernie Ward and Beckie Mossor, RVT dissect the new proposals, how to navigate the often-confusing definitions and terminology used, potential impacts (and unintended consequences) of this update. If you haven’t read the NPRM, you can check it out below. Our hosts also advise concerned veterinary professionals to comment during the...
2020-01-2928 minVeterinary Viewfinder PodcastIs the Cost of Veterinary Care a Barrier for Pet Owners?It’s that time of year when many of us have a bit of a “spending hangover” from the holidays! Credit card bills are piling up, and bank accounts are looking thin. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss whether the cost of veterinary care is a barrier for pet parents seeking our help. Dr. Ward shares some breaking January 2020 pet parent survey results along with the latest reporting from Chewy, Guggenheim, and PetIQ on the current state of the veterinary market. The talk turns to the trend in “retail veterinary services” or the growing number of veterin...
2020-01-2229 minVeterinary Viewfinder PodcastAustralian Fires, Climate Change and Animal Welfare: The responsibilities of veterinary professionals with Dr Anne FawcettMost of you of heard - and seen - the massive bush fires engulfing Australia over the past four months. The environmental devastation on this scale is historically unprecedented. This week's guest is a veterinary professor, animal ethicist (and part-time philosopher) from the University of Sydney, Dr. Anne Fawcett. Hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss the latest on the Australian fires, the environmental impact she's witnessing, the damage to both animal life and ecosystems, and the role veterinarians should play in this tragedy. Dr. Fawcett shares her thoughts on why she believes veterinarians should take a more...
2020-01-1531 minVeterinary Viewfinder PodcastAllergic Itch and the Benefits of an Efficient Veterinary Team with Vet Dermatologist Dr. Dana LiskaSkin allergies season in dogs (and cats) never seems to end these days. This week we're thrilled to be joined again with Dr. Dana Liska, Dermatology Specialist at Zoetis to talk about the benefits of a dermatology work up and how veterinary teams
should (and can) work together to ensure derm and itching appointments are as efficient - and effective - as possible.Hosts Beckie Mossor, RVT and Dr. Ernie Ward review who and how to take a thorough dermatological history, the basics of diagnosing seasonal skin allergies, and the latest the treatment options. We're so grateful for the support...
2020-01-0837 minVeterinary Viewfinder PodcastVeterinary Zoo Careers and Adventures with Mark Romanoski CVTWe'll be honest, we secretly dream of working with lions, tigers, bears, and all sorts of wildlife! If you share this dream of working as a veterinary professional in a zoo or exotic locale, you're going to love this week's podcast! This weeks hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by the Oklahoma City Zoo's Mark Romanoski, CVT. Mark shares how he got started in zoo medicine, offers advice for aspiring exotic animal professionals, and indulges us with some pretty amazing tales of treating wildlife. The trio discuss conservation and breeding programs, the dangers of improper "animal...
2020-01-0136 minVeterinary Viewfinder PodcastSeasonal Euthanasia - Helping your Veterinary Team Deal with Loss during the Holidayshere’s an old saying in medicine that, “Death and Illness Follow the Seasons.” Give this podcast a listen if you agree! In this week’s conversation, hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss how veterinary professionals can cope with seasonal surges in pet euthanasia and loss. The pair share stories from their practice lives, offer advice on shifting from “Silly Sweater Mode” to “Terminal Illness Expert,” and how to help colleagues struggling with the strains and stress of euthanasia during the holidays. We believe the veterinary profession needs more authentic conversations like this on tough topics we all confront.
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2019-12-2526 minVeterinary Viewfinder PodcastShould We Give Holiday Gifts? We Share Our Top Picks for Family, Colleagues, and Pets (and What We’re Getting!)Once again, we tackle the tough topic of what, if any, holiday gifts we should give our veterinary coworkers. Hosts Dr. Ernie Ward and Beckie Mossor, RVT explore whether structured gift-giving within a business team is appropriate, establishing (and adhering to) gifting boundaries, and examples of some of their favorite veterinary team gifts. The pair also share what they’re giving their personal pets and some of their all-time favorite dog and cat toys and accessories. Beckie announces a special project celebrating her upcoming tenth wedding anniversary (congratulations!) and Dr. Ward reveals the special gift he and his wife are gi...
2019-12-1832 minVeterinary Viewfinder PodcastWhat Should We Call the Holidays, How Should We Celebrate, and What about Parties?Happy holidays, Merry Christmas, Happy Hanukkah, Happy Kwanzaa, and Happy Whatever you celebrate this time of year! This week our hosts, Dr. Ernie Ward and Beckie Mossor, RVT, tackle the topics of what we should say to clients and coworkers this holiday season, how should we celebrate, and what about spouses and significant others at work parties? Learn about Dr. Ward’s dreaded (and celebrated) annual team caroling, why having assigned tasks and an agenda for a party helps “keep it moving,” and what you should do about alcohol during office parties. The pair also debate whether or not holiday partie...
2019-12-1128 minVeterinary Viewfinder PodcastGeneration Burnout: Should We Be Working 4-Days a Week?Recently Microsoft revealed that it found workers who worked a four-day work week were more productive and happier. This week hosts Dr. Ernie Ward and Beckie Mosser, RVT contemplate whether we’re working ourselves to poor patient outcomes and burnout. Dr. Ward explains why he’s concerned we’re creating a “Generation Burnout” of veterinary professionals and how to improve inefficiencies in the veterinary clinic. Beckie shares her stories from clinics who reduced the days worked and why she’s convinced it can work in any clinic.
Viewfinders, what do you think about this? Do you think “Generation Burnout” accurately describes our cu...
2019-12-0433 minVeterinary Viewfinder PodcastClean Pet Food Revolution: Dr. Ward's New Book with Co-Author Alice Oven!Pet food recalls, climate change, animal welfare, and longevity are all directly related to the foods we feed our pets. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by one of Dr. Ward’s co-authors, Alice Oven, MA, to discuss their important new book, “The Clean Pet Food Revolution: How Better Pet Food Will Change the World” (2019 Lantern Books). The trio discuss why pet food is such a hot - and often controversial - topic for veterinary professionals and pet parents, what the plant-based diet shift means for dogs (and cats), the coming cellular agriculture meat revolu...
2019-11-2737 minVeterinary Viewfinder PodcastPolitics in the Veterinary Practice: How do you handle political debates in the workplace?If you live in North America or the UK, chances are you’ve encountered political debates on the treatment floor of your veterinary clinic over the past couple of years. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT share their experiences, Dr. Ward recounts his political campaign and how it impacted his veterinary staff and clients, and the two offer advice on how to successfully handle these potentially heated conversations in the clinic. This podcast isn’t about our political beliefs, but about how you can create best practices and boundaries to avoid hurt feelings, misunderstandings, and workplace tens...
2019-11-2032 minVeterinary Viewfinder PodcastThere's drama and THERE'S DRAMA! When, Why & How to Share your Feelings in your ClinicThere’s drama and then there’s DRAMA!! This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss when, how, and why you should share your feelings with your veterinary work family. Dr. Ward reveals why he believes the legacy of Baby Boomers “Suck it up buttercup” attitude may have led to today’s burnout and mental stress. Beckie shares a recent personal tragedy and how she dealt with it. Both emphasize the importance of a supportive clinic culture and leader that staff members feel comfortable sharing their feelings (and how Dr. Ward and Laura Ward did this!). And the duo di...
2019-11-1329 minVeterinary Viewfinder PodcastReal-World Leadership and Personal Development Advice for Veterinary Professionals, Students, and AnyoneNo matter where you are or what you're doing, someone is watching you. By definition, that makes you a LEADER. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT offer advice to help you overcome the challenges of daily veterinary practice and life. From awareness of your influence on others around you, to techniques to clearly communicate with colleagues and family (and Dr. Ward's two most powerful phrases you need to say more often), to strategies to stay inspired and positive, the duo gets real with tips on how you can find happiness, success, and positivity in your daily...
2019-10-3031 minVeterinary Viewfinder PodcastCan Online Mentoring Help You and Your Practice? Dr. Aaron Smiley of DVM MentorWe've discussed the importance and value of mentoring here on the podcast multiple times over the past three years. This week we're joined by Dr. Aaron Smiley, the founder of an online veterinary mentoring app called DVM Mentor (DVMMentor.com). Hosts Dr. Ernie Ward and Beckie Mossor, RVT ask the tough questions about whether or not online mentoring can help, the challenges of "virtual coaching," why everyone is in agreement that we need a better mentoring system, and Dr. Ward shares his experiences with earlier attempts at "virtual mentorship." This is an exciting conversation that digs in on many of...
2019-10-1626 minVeterinary Viewfinder PodcastSwitching to a Solution-Oriented Mindset with Catherine HaskinsProblems, problems, problems! These days there’s no shortage of challenges and issues within the veterinary profession. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by Catherine Haskins (Chicago-based Haskins Consulting) to discuss how to switch from problem-focused to solution-oriented in your veterinary clinic. This is a candid conversation that focuses on why a healthy mindset is essential to maintain team morale, retain enthusiasm, and avoid burnout.
Viewfinders, how do YOU stay positive and searching for solutions instead of commiserating in negativity? Share your tips! And don’t forget to leave us a review on iTunes!
2019-10-0930 minVeterinary Viewfinder PodcastSelf Care for Veterinary Professionals: What Really Works in the Real WorldSelf-care is essential in resisting burnout, remaining positive, and restoring passion. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT share their favorite personal self-care habits and hacks, how they deal with “self-care guilt,” and Dr. Ward reveals his favorite technology to help him optimize restorative sleep (and why he no longer calls it “recovery!”). The duo also dives into intermittent fasting (Dr. Ward “Yes,” Beckie “Maybe”), when is the best time to workout, and simple gratitude practices each use to, as Dr. Ward puts it, “Tilt toward optimism!” This is a fun conversation about a topic many recommend and advise, but few...
2019-10-0236 minVeterinary Viewfinder PodcastAnti-Vax Pet OwnersThe anti-vax movement has been slowly infecting the pet-owning public the past few years. Recent surveys indicate many dog and cat owners are skipping or avoiding core vaccinations for their pets., including puppy and kitten vaccines. Many pet owners claim these vaccines are unnecessary or may somehow cause harm, including outrageous claims including “canine autism.” This week hosts Dr. Ernie Ward and Beckie Mossor, RVT take a candid look at this controversial topic.
Viewfinders, what do you think? What are you seeing in your clinic? How are you handling these challenging cases? Share your thoughts on our Facebook, Instagram, or Twit...
2019-09-2528 minVeterinary Viewfinder PodcastBeyond Benefits - Incentives and Habits that Build a Positive Veterinary Clinic CultureDo you have an “Employee of the Month” award? Do you give out “gold stars” or have a “Reward Wall” in your clinic? What about holiday pay bonuses? If you do, do these tactics actually encourage positive workplace behaviors and actions? This week co-hosts Dr. Ernie Ward and Beckie Mossor, RVT explore what veterinary staff incentives get results and create a more positive clinic environment. Find out what Dr. Ward calls the “Perfectionist Trap,” what happens when an incentive program fails, and why sometimes a paid-day-off beats more money. This is a conversation rich in management nuggets, real-world examples, and lots of practica...
2019-09-1828 minVeterinary Viewfinder PodcastAVMA President-Elect Dr. Douglas Kratt Discusses Veterinary Profession's Challenges, Opportunities, and FutureThis week we’re honored to be joined by the American Veterinary Medical Association (AVMA) President-elect, Dr. Douglas Kratt. Dr. Kratt joined Dr. Ernie Ward and Beckie Mossor, RVT for a candid, provocative, and inspiring discussion about the veterinary profession and his plans for his Presidency. Dr. Kratt shares how and why he became a veterinarian, what it’s like to practice with his veterinarian wife, student debt, telemedicine, VCPR, generational shifts, the rise in power and scale of corporate veterinary practices, and so much more! Thank you, Dr. Kratt, for spending time with our Viewfinders!
2019-09-1130 minVeterinary Viewfinder PodcastVeterinary Teletriage, Telemedicine, VCPR, and More with John Dillon from GuardianVetsVeterinary telemedicine has been a professional hot button topic for the past five or six years. This week we’re thrilled to share the podcast with John Dillon, CEO of veterinary teletriage service, GuardianVets. Hosts Dr. Ernie Ward and Beckie Mossor, RVT explore the current regulatory and legal boundaries of veterinary telemedicine, why Dr. Ward calls teletriage “a pager service on steroids,” and what the next three to five years hold for the VCPR. This is an informative conversation with one of the innovators in veterinary virtual and online services. To find out more about GuardianVets, visit them online at https...
2019-09-0437 minVeterinary Viewfinder PodcastPink Poodles, Pierced Pekes & Cats with Tats - What Should Veterinary Professionals Do?There is a growing global trend of body modification in pets. Exotic hair styles, dye jobs, piercings, studs, and tattoos are beginning to cross over from humans to their pets. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss the welfare and ethical issues of these “visual entertainment” trends and the roles and responsibilities of the veterinary profession to ensure animal safety and wellbeing. If you’re unfamiliar with these procedures, you definitely want to listen. Share your thoughts about this on Facebook, Instagram, or Twitter!
Viewfinders, you’re the best! We thank you for your loyal listening. Please t...
2019-08-2128 minVeterinary Viewfinder PodcastThe Power of Performance Reviews for Veterinary ProfessionalsPerformance evaluations are incredibly powerful tools for veterinary staff training, team morale, and job satisfaction. This type of feedback is also essential for providing the highest standards of patient care and client service. The fact is that performance evaluations (“job reviews”) are an integral component of the DNA of successful veterinary clinics. This week hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss the mechanics of employee evaluations, what an ideal review schedule looks like (or doesn’t), and how any veterinary clinic can get started. We think you’re going to love this nuts-and-bolts guide to employee performance reviews.
We’d rea...
2019-08-1433 minVeterinary Viewfinder PodcastHow to Help Pet Owners Panicked by Viral Internet StoriesThe Internet has the potential to educate pet owners about better healthcare, but it also can scare the heck out of them! This week hosts Dr. Ernie Ward and Beckie Mossor RVT discuss some of the real and not-so-real internet news clients are worried about, simple strategies to help the veterinary team communicate the truth in a polite and effective manner, and why veterinarians need to pay attention to the myths, truths, and questions being raised and spread on social media. This is a timely tough topic that every veterinary team needs to hear and discuss.
Viewfinders, don’t forget to...
2019-08-0731 minVeterinary Viewfinder PodcastNew York State Bans Declawing with Feline Expert Dr. Margie ScherkNew York just became the first state in the U.S. to totally ban feline declawing. This week we’re delighted to be joined again by feline expert Dr. Margie Scherk to discuss what the new law means for veterinary professionals, how these measures have been received in her home country Canada, and why she believes veterinarians need to take a more active role in the declaw debate. Hosts Dr. Ernie Ward and Beckie Mossor, RVT take a deep dive with Dr. Scherk into the complex ethical and moral challenges of elective surgical procedures, the impact declawing has on the en...
2019-07-3137 minVeterinary Viewfinder PodcastDr. Andy Roark - 4 Eyes Save Lives Suicide Prevention ProgramThis week we're joined by our dear friend and colleague (and Dr. Ward’s student extern back in the day!), Dr. Andy Roark, to discuss his suicide prevention program, 4 Eyes Save Lives. Dr. Roark joins hosts Dr. Ernie Ward and Beckie Mossor, RVT to discuss why discussing suicide and depression in the veterinary profession is important, how Andy addresses some of the questions and controversies surrounding this program, and Ernie shares why being any healthcare provider is especially stressful. This podcast discusses suicide, depression, and burnout, so if you'd prefer to skip this episode, we totally understand. If you or so...
2019-07-2432 minVeterinary Viewfinder PodcastCalifornia Budgets $5 million for Veterinary Care for Homeless People's Pets!On July 1, 2019, California made history when it allocated $5 million dollars for veterinary care for homeless people. This week, hosts Dr. Ernie Ward and Beckie Mossor, RVT discuss what this budget means for veterinarians and veterinary technicians, why this is SO IMPORTANT, and ways to extend and amplify our message. This is an important conversation that touches on many aspects of our profession’s future, including student debt and societal awareness.
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2019-07-1726 minVeterinary Viewfinder PodcastMaking Veterinary Clients with Special Needs Feel WelcomeEpisode 137 (2 2/3 YEARS of weekly podcasts!) This week, podcast hosts Dr. Ernie Ward and Beckie Mossor, RVT tackle a topic often overlooked in veterinary practice: How to make our clients with special needs feel welcome. Beckie shares her recent Chicago VMA experiences after giving a presentation on this topic, Dr. Ward shares stories of some good (and not so good) client interactions, and both share a multitude of tips and tactics for veterinary professionals. This is a podcast we recommend sharing with your entire clinic team and then creating your own staff training materials and policies.
And, huge congratulations to our...
2019-07-1027 minVeterinary Viewfinder PodcastSquad 51 Emergency Pet Responders & Animal Transport ServicesThis week we meet Yalanda Medina, founder of Cleveland-Based Squad 51, a pet emergency transport service and pet emergency first responders. Hosts Dr. Ernie Ward and Beckie Mossor, RVT learn the story behind Squad 51, what types of veterinary emergency medical services they can (and can’t) perform, and their new relationship with pet insurance. This is a fascinating conversation that you and your team will be talking about!
SquadFiftyOne.com
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2019-06-2629 minVeterinary Viewfinder PodcastThe Complications and Controversies of Convenience EuthanasiaRecent news reports convenience euthanasias have rocked the pet world and caused intense scrutiny of the veterinary profession’s role in this practice. This week Dr. Ernie Ward and Beckie Mossor, RVT discuss the recent Richmond, Virginia euthanasia case, their own experiences with convenience euthanasia requests, and why talking openly about this topic is needed more now than ever. In addition, our hosts connect euthanasia with burnout, Dr. Ward explains why the veterinary profession is increasingly confused by the extreme types of pet owners, and Beckie shares the most heartbreaking moment she’s witnessed in veterinary practice. Plus, there are guns...
2019-06-1927 minVeterinary Viewfinder PodcastHarry Potter Vet Dr. Michael MillerAre you a big fan of Harry Potter? Did you read (and re-read, and re-read) them until the covers fell off? Did you wait in line with your six-your old daughter to purchase the books when they went on sale at midnight? (It could happen...jus sayin!) If so, you're going to love this podcast! Dr. Michale Miller is using the Harry Potter universe to provide insight into his veterinary life. Co-hosts Dr. Ernie Ward and Beckie Mossor, RVT learn how and why (and it may involve an ill-fated deep sea fishing trip) Dr. Miller became a veterinarian, how he's...
2019-06-1230 minVeterinary Viewfinder PodcastBig Brother is Watching your Veterinary Clinic: Have Surveillance Cameras Gone Too Far?This week we explore the role of surveillance cameras in the veterinary workplace. Dr. Ernie Ward and Beckie Mossor, RVT ponder the ways surveillance cameras can be used for good and how their usage may go terribly wrong if we’re not careful. The Viewfinders cover how cameras can be used for staff training, protecting against false accusations from clients, increasing patient care and client service, adding services, and protection from theft. What are your thoughts on Big Brother watching YOU?
Don’t forget to subscribe and leave us a review on iTunes! Thank you for listening!
2019-05-2224 minVeterinary Viewfinder PodcastFollow your Dreams with Sailing Veterinarian Dr. Sheridan LatheHow would you like to sail the Caribbean helping island animals? This week hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by an Australian veterinarian doing it! Dr. Sheridan Lathe is sailing her 37-foot boat, “Chuffed,” island-to-island helping dogs, cats, livestock, and exotic animals along the way. Her popular Youtube channel, Vet Tails’ Sailing Chuffed, chronicles her adventures. We talk with her about her childhood in Australia, practicing at wildlife sanctuaries, her travels in China working with Asiatic bears, and how she followed her dreams aboard a floating veterinary clinic in the Caribbean. Ernie asks her what impact U.S. v...
2019-05-1534 minVeterinary Viewfinder PodcastWalmart Announces Online Pet Pharmacy and 100 Veterinary ClinicsThis week Walmart announced it was launching an online pet pharmacy, WalmartPetRx.com, and plans to open 100 in-store veterinary clinics over the next 12 months. This week Dr. Ernie Ward and Beckie Mossor, RVT talk with Julie Legred, CVT about what this means for veterinarians and veterinary technicians, pet owners, and pet retailers. The trio offer insights on how independently-owned clinics can learn from Walmart, and why they see this as a win-win for the veterinary profession and U.S. pet owners. Dr. Ward speculates on the timing of this announcement from Walmart and how it may affect the impending Chewy...
2019-05-0832 minVeterinary Viewfinder PodcastLife Advice for Veterinary Professionals with Dr. Amy MohlThis is one of those episodes we wish EVERYONE could hear! Hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by their dear friend, Dr. Amy Mohl, as they discuss her story within the framework of following your passions, overcoming challenges, and finding happiness. This is an episode we hope you enjoy, find inspiration in, and share with your friends, regardless of whether or not they’re in the veterinary profession. This one goes in the time capsule for sure! Let us know what you think!
If you like this episode or want to let your VetViewfinder Flag fly, gi...
2019-05-0136 minVeterinary Viewfinder PodcastCalifornia Replaces State RVT Exam with VTNE - What does this mean for RVTs, DVMs, and More!This week hosts Dr. Ernie Ward and registered veterinary technician Beckie Mossor discuss the breaking news that California RVTs have abolished the previously-required California RVT exam in favor of the VTNE (Veterinary Technician National Exam). The team discusses what this means, why this (or potentially isn’t) a sign of professional progress, and what the implications for veterinarians and the veterinary profession may be. They also discuss license reciprocity, examination standards, and Dr. Ward shares a story he was recently told by a dentist who encountered a specific, and almost disastrous, hiring situation that reveals a shortcoming in the current li...
2019-04-2426 minVeterinary Viewfinder PodcastFemale Veterinary Entrepreneurs, Networking, and Wine?This week hosts Dr. Ernie Ward and Beckie Mossor, RVT are joined by one of the veterinary industry’s longtime female leaders and entrepreneurs, Brenda Andresen. Brenda shares her personal story, what she sees as some of the most pressing challenges faced by veterinary professionals today, and her latest project, The Bridge Club. Brenda also weighs in on the Veterinary Nurse Initiative (VNI), telemedicine, and how professional women can support, instead of competing against, each other.
The Bridge Club website: https://thebridgeclub.com/
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2019-03-2727 minVeterinary Viewfinder PodcastWhat the Furry Felines Is Going On in Feline Behavior? Tabitha Kucera RVT, CCBC, KPA-CTPThis week we are thrilled to share the mic with an exceptionally talented and experienced registered veterinary technician who is also an accredited expert in feline behavior. Tabitha Kucera RVT, CCBC, KPA-CTP is a pioneer for veterinary technicians in the area of feline behavior. On this week’s podcast, Tabitha shares her story of becoming an RVT, why she chose to specialize in feline behavior, and what she’s doing today to help make the veterinary world more feline-friendly. This is an entertaining and educational conversation that any veterinary professional will benefit from hearing. Be sure to listen to the enti...
2019-03-2030 minVeterinary Viewfinder PodcastVeterinary Nurse Initiative Opposition Leader Liz Hughston, RVTOne of the most controversial topics in the veterinary profession during the past few years has been the Veterinary Nurse Initiative (VNI). What should veterinary technicians be called? What should their credentials be? And what responsibilities should they have? This week we’re pleased to sit down with one the VNI’s most vocal, and articulate, critics, Liz Hughston, RVT, VTS (SAIM, ECC). Liz has been a guest before, and this time she shares her disagreements with Mark Cushing, JD, the lead attorney for the VNI. Liz is an outstanding guest, and listen to find out why Dr. Ward said “every...
2019-03-0638 minVeterinary Viewfinder PodcastVeterinary Nurse Initiative Update with Lead Attorney Mark CushingThis week we review breaking news about the Veterinary Nurse Initiative (VNI) with lead attorney Mark Cushing from Animal Policy Group. Veterinarians Ernie Ward and Cyndie Courtney along with registered veterinary nurse (RVT) Beckie Mossor review the latest developments and objective from the VNI lead lawyer. Whether you support or object to the VNI, this is a conversation all sides can benefit from listening -- from start to finish! After you listen, please leave us an iTunes review!! Thank you!!
2019-01-1630 minVeterinary Viewfinder PodcastThe Pros and Cons of Production-based Pay for VeterinariansPro-sal, production-based, merit-based - these are a few of the terms used to describe the increasingly common method used to pay veterinarians (and some veterinary technicians, as you’ll find out). What are the pros and cons of paying veterinary professionals on a percentage of revenue generated basis? Are your veterinarians gaming the system? Dr. Ernie Ward shares an experience you might not realize happens in many clinics, Dr. Cyndie Courtney relates her personal experiences, and Beckie Mossor, RVT reveals what veterinary clinic support staff really think about their doctors being paid based on the revenue they generate. This is a...
2018-10-1028 minVeterinary Viewfinder PodcastService Animal Shenanigans! Plane Bans, Fake Badges, and Snakes on a Plane: What's a Veterinary Professional Supposed to Do?One of the most controversial pet travel topics these days is the designation of "emotional support animal" and "service animal." This week our trio, Drs. Ernie Ward & Cyndie Courtney, along with Beckie Mossor RVT, take to the skies, trains, and restaurants as they confront the perils of emotional support animals. What is the difference between "service animal" and "emotional support dog?" Can you really buy "fake" service dog vests on Amazon? Who’s in charge of regulating and verifying “service animals?” Why did Delta recently ban "pit-bull breed" dogs as support companions? What role do veterinary professionals play in all of thi...
2018-06-2733 minVeterinary Viewfinder PodcastAnimal Hoarding with Dr. Jill Kirk - What Veterinary Professionals Need to Know and DoThere are approximately 900-2,000 cases of animal hoarding in the U.S. each year, affecting over 250,000 animals. Dr. Jill Kirk is on the front lines of the war against animal abuse, neglect, and hoarding. Host Dr. Ernie Ward along with Dr. Cyndie Courtney and Beckie Mossor, RVT, talk with Dr. Kirk about animal hoarding, how to recognize the common signs of abuse and neglect, and steps any veterinary professional can take. This is an important conversation for any veterinary team member and animal advocate.
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2018-04-2530 minVeterinary Viewfinder PodcastVeterinary Staff Unionization, A Different Perspective on VNI, and Pet Medical Marijuana with Liz Hughston, RVTThis week we’re delighted to share the microphone with registered veterinary technician specialist, Liz Hughston, MEd., RVT, CVT, VTS (SAIM, ECC). Host veterinarians Ernie Ward and Cyndie Courtney and registered veterinary technician Beckie Mossor embark on a wide-ranging discussion about veterinary staff unionization and collective bargaining, Liz offers her perspective on the Veterinary Nurse Initiative (VNI), and the quartet discuss pet medical marijuana / CBD / cannabis usage. This podcast is a little longer than normal, but I think you’ll want to stick around for the entire conversation!
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2018-03-2843 minVeterinary Viewfinder PodcastLBGT Issues in the Veterinary Profession, Medical Marijuana, and How Human Feet Led Stephen Cital, RVT to Find His Passion in Veterinary MedicineThis week we are thrilled to be joined by the extraordinarily talented and accomplished registered veterinary technician, Stephen Cital, RVT. Stephen shares his journey from human medicine to laboratory animal medicine, how he got into veterinary anesthesia, and why he loves his job more than ever. We also discuss the issues faced by the LGBT community in the veterinary profession, solutions and suggestions to help make our profession more inclusive, and how to spot — and avoid — some of the common everyday pitfalls practitioners fall into with a diverse workforce. This is a high energy conversation you do not want to skip...
2018-02-0730 min