Shows
Within the TrenchesWithin the Trenches Ep 637Join me for a special episode highlighting a recent visit to Calhoun County 911 in Michigan. Sponsored by RapidSOS - Facebook | LinkedIn | X | Web Shout out and transition for longtime sponsor Indigital, and introduction of RapidSOS as the new episode sponsor. Visit to Calhoun County Consolidated Dispatch Authority in Michigan, including B-roll, interviews, and the vibe inside the center. The importance of teamwork, communication, and positive culture within dispatch centers. Emotional highlights from real emergency calls and how dispatchers support each other through critical moments. Powerful...
2026-01-1656 min
Safety GapHow Linda Zerwin Consolidated 22 Dispatch Centers into 2 and Saved 10 Million DollarsLearn how DuPage County consolidated 22 dispatch centers into 2, saving $10M in costs while slashing fire response times from 50 to 15 seconds. Linda Zerwin joins RapidSOS to share the blueprint for successful 911 consolidation and NextGen technology.
2026-01-1557 minSafety GapWhy Enterprises Need to Include 911 Centers in Technology ConversationsExplore the future of public safety with Amy Marion from RapidSOS. Covers 911 system integration, telematics beyond crash detection, and the reality of school safety.
2026-01-0248 minSafety GapWhy Enhanced 911 Systems Fail and How Ian Cole and Kevin Kito Are Fixing ThemTwo mission-driven leaders revolutionize 911. Learn how 911 Secure and RapidSOS deliver precise location and context instantly to first responders, saving critical seconds.
2025-12-0350 min
Within the TrenchesWithin the Trenches Ep 630Ep 630 features Nate, a 911 professional and trainer with Cass County Central Dispatch in Michigan. Sponsored by INdigital - Facebook | LinkedIn | X | Web RapidSOS - Facebook | LinkedIn | X | Web Episode topics – The critical role of RapidSOS technology in saving lives and responding to emergencies. The emotional impact of high-stress calls, including life-saving successes and tragic outcomes. Reenactments and media attention: what it's really like to have cameras in your face after a crisis. The importance of closure, peer support, and healthy coping mechanisms in 911 di...
2025-11-251h 08Safety GapFrom Crashed to Response Making Telematics Data Work for Emergency ResponseAmy Marion from RapidSOS hosts a critical discussion on how telematics data can transform emergency response with Eric Troy, VP of eDispatches at RapidSOS, and Michael Armitage, Executive Director of Calhoun County Consolidated Dispatch Authority in Michigan. The conversation reveals how connected vehicle data can bridge dangerous gaps in traditional 911 workflows.The panel examines real scenarios where telematics data makes the difference between life and death, from rural accidents that go undetected for hours to complex multi-vehicle crashes requiring immediate resource upgrades. Amy shares the tragic story of an 18-year-old who died in a rural crash, questioning...
2025-11-0555 min
Within the TrenchesWithin the Trenches Ep 626Ep 626 features Jim Schmidt, father of Gabby Petito, first responder, and secretary of the Gabby Petito Foundation. This is a special crossover episode with the Safety Gap podcast where I was a guest co-host with Karin Marquez, Chief Public Safety Brand Officer with RapidSOS. Learn more about the Gabby Petito Foundation and find resources at https://gabbypetitofoundation.org. If you or someone you know is experiencing domestic violence, call 1-800-799-SAFE or text START to 88788 for help. Learn more about the Safety Gap podcast from RapidSOS at rapidsos.com Sponsored by
2025-10-291h 15Safety GapGabby Petito’s Legacy and Training First Responders on the Invisible Signs of Domestic AbuseKarin Marquez from RapidSOS teams up with Ricardo Martinez from Within the Trenches podcast to speak with Jim Schmidt, Secretary of the Gabby Petito Foundation and retired fire captain with 25 years in public safety. Jim shares how losing his stepdaughter Gabby to domestic violence revealed critical gaps in first responder training that he had never recognized during his career in fire, EMS, and 911 dispatch.Jim explains how first responders across police, fire, EMS, and dispatch operate in dangerous silos when responding to domestic violence calls, missing opportunities to provide life saving interventions. He discusses the foundation's training...
2025-10-2258 minSafety GapYou Might be a Lone Worker and You Don't Even Know ItCassidy Shield and Karin Marquez from RapidSOS sit down with Nick Brown, Director of Lone Worker Solutions at SafetyCulture, to explore the rapidly growing world of lone worker safety technology. Nick shares how his company evolved from building pizza delivery trackers to creating comprehensive safety solutions for the millions of workers who spend time alone every day.The conversation covers the wide spectrum of lone worker scenarios, from home healthcare providers and real estate agents to retail employees and remote office workers. Nick explains the critical differences between mobile-first safety applications and physical panic...
2025-10-0939 min
Legends N LeadersMichael Martin, Founder of RapidSOS, on creating the world's leading intelligent safety platform!When calling 911 they ask for information about you and in some critical instances, that information gathering takes too long. Michael thought, what if 911 centers knew your location, the status of your health and other data that your environment and smart devices gather right away. To save more lives!RapidSOS was born and has since went on to work with many of the world's leading companies like Apple, to improve the speed to help people drastically! Now RapidSOS connects data from anything from smart buildings to emergency infrastructure to wearables. Michael talks about his journey building...
2025-09-2724 minSafety GapHow Brian Tuskan Built the Silicon Valley Security Model at ServiceNowFrom patrolling the Microsoft campus to becoming Chief Security Officer at ServiceNow, Brian Tuskan shares his 22-year journey from public safety to Fortune 500 leadership. Learn how he built the Silicon Valley Security Model, a revolutionary AI-enabled approach to protecting global corporate campuses. Brian discusses how data-driven security programs prepare for major threats years in advance.
2025-09-151h 01Safety GapStrengthening America's 911 Systems with Laurie FlahertyIn this episode of The Safety Gap, Cassidy Shield and Karin Marquez interview Laurie Flaherty, a well-regarded leader and pioneer in the 911 emergency services sector. Laurie shares her unique journey, beginning as an emergency nurse for 25 years before unexpectedly stepping into the world of 911 at the federal level. She details how, with little initial experience, she had to learn from the ground up, relying on the community to guide her. Laurie eventually became a pivotal convener, helping shape the nation’s first major steps toward modernizing 911, including leading efforts to build and test the prototype for Next Generation 911 (NG911).
2025-08-2139 minSafety GapUnifying Crisis Response: School Safety with I Love U Guys FoundationIn this episode of The Safety Gap podcast, Cassidy Shield and Karen Marquez welcome Pat Hamilton, the Alliance Director for the I Love U Guys Foundation. Pat brings a wealth of experience from his background in public education and school safety, sharing the compelling origin story of the foundation, born out of tragedy in the wake of the 2006 Platte Canyon High School shooting, where the founders lost their daughter, Emily. The organization’s mission is clear: to protect the joy of youth through education and strong collaboration between schools, law enforcement, and communities.The heart of the di...
2025-08-1456 minSafety GapTotal Response and Dispatching the FutureIn this episode of The Safety Gap podcast, Cassidy Shield and Karin Marquez sit down with Chris Salafia, CEO of Total Response, to explore the evolution of 911 call taking and public safety technology. The conversation kicks off with reflections on the recent NENA conference, where all noted an infectious energy and a sense of renewal as a younger, change-embracing generation enters the field. This backdrop sets the tone for a thoughtful dive into how the industry is adapting to both cultural and technological shifts.Chris Salafia shares the personal and professional origins of PowerPhone, founded by his...
2025-07-2846 minSafety GapEmpowering Workplace Safety with ROARIn this episode of The Safety Gap Podcast, host Cassidy Shield and co-host Karin Marquez welcome Yasmine Mustafa, CEO and co-founder of ROAR, for an insightful discussion on innovations addressing crucial gaps in workplace safety. Yasmine opens up about her journey coming to the U.S. as a refugee, her challenges growing up undocumented, and the power imbalances she faced in unsafe jobs. These experiences shaped her passion for worker safety and directly inspired the creation of ROAR, a company dedicated to protecting vulnerable workers through smart, practical technology. The heart of the conversation revolves around ROAR’s di...
2025-06-2651 minSafety GapEmployee Safety Solutions with TraknProtectIn this episode of The Safety Gap, Cassidy Shield and Karin Marquez sit down with Parminder Batra, CEO and founder of TrakNProtect. Parminder shares her unique journey from attorney and mom to safety tech entrepreneur, revealing how a simple desire to track everyday household items eventually evolved into a mission-driven company tackling critical safety issues in hospitality. Her personal story and background set the stage for an engaging and insightful conversation about both the inspiration behind, and the real-world impact of, her work.The discussion dives deep into the development and deployment of TrakNProtect’s safety technology, pa...
2025-06-111h 02Safety GapConnecting Roadside Assistance and 911 with AgeroIn this episode of The Safety Gap, hosts Cassidy Shield and Karin Marquez explore a hidden challenge facing 911 centers: up to 2 million non-emergency roadside calls annually that strain emergency resources and create safety gaps.Guest Ben Zatlin from Agero shares how he discovered this problem through direct conversations with telecommunicators nationwide. Calls from stranded drivers whose cars won't start or who need lockout service force 911 centers into inefficient workarounds—from helping drivers Google local tow companies to simply refusing assistance.Cassidy, Karin, and Ben discuss the intelligent safety solution that Ra...
2025-06-0443 minSafety GapEnhancing Emergency Preparedness with StratasiteIn this episode of The Safety Gap, hosts Cassidy Shield and Karin Marquez speak with Scott Lowry, co-founder and CEO of StrataSite, about improving emergency response through incident action plans. Scott shares how his 25-year law enforcement career led him to identify critical gaps in coordinated emergency response, particularly in the "plus one" period after the initial crisis.Scott explains that while first responders are trained to neutralize immediate threats, the subsequent coordination across public safety agencies often lacks structured planning. StrataSite creates digital incident action plans that provide emergency dispatchers and command staff with real-time access t...
2025-05-2342 minSafety GapMental Health for 911 Telecommunicators with Dr. Michelle LillyIn this episode of Safety Gap, Cassidy Shield and Karin Marquez talk with Dr. Michelle Lilly about the mental health of 911 telecommunicators. Michelle is a clinical psychologist and expert in 911 telecommunicator mental health. She discusses the unique stressors of the job. She also covers the impact on dispatchers.Michelle's research reveals that PTSD rates in 911 dispatchers are similar to first responders in the field. She points out that factors like not being on scene can actually increase PTSD risk. Dispatchers may create more traumatic mental images than what is truly happening.The conversation also explores...
2025-05-1549 minSafety GapBridging the Divide Between Public Safety and HealthcareIn this episode of Safety Gap, host Cassidy Shield is joined by Cait Kennedy from Vesta Healthcare and Jennifer White from RapidSOS to unpack why emergency medical calls often fall short—and what can be done about it.Cait explains the challenges patients and caregivers face when deciding to call 911, especially when they don’t know what other options exist. She shares real examples of how repeated emergency calls can signal underlying issues like anxiety or lack of in-home support—and how timely provider intervention can shift outcomes.Jennifer brings her 27 years of public safety experi...
2025-05-0850 minSafety GapEnhancing 911 with Live Video: Insights from Eagle Eye NetworksEagle Eye Networks’ VP of Marketing, Cooper Briscoe, joins Cassidy Shield and Karin Marquez to explore a big leap in emergency response: live camera sharing with 911 centers. Cooper breaks down how real-time video access during emergencies gives telecommunicators faster, clearer insights—cutting down on guesswork and improving decisions when seconds matter.The conversation covers both the private and public safety angles. Cooper outlines how schools, businesses, and cities can choose exactly which cameras to share—and only during emergencies—easing privacy concerns while still boosting safety. Karin adds perspective from the dispatch side, highlighting how the tech helps ce...
2025-04-2348 minSafety GapIdentify, Notify, Respond: A Framework for Incident Response with CENTEGIXIn this episode of Safety Gap, hosts Cassidy Shield and Karen Marquez welcome Ryan Bennett, Director of Product Management at CENTEGIX, to discuss innovative advancements in school safety technology. Ryan provides a deep dive into CENTEGIX’s Crisis Alert solution, a wearable badge that empowers staff and administrators to respond to emergencies with unparalleled speed and precision. The discussion highlights the solution's “Identify, Notify, Respond” framework, which reduces response times and delivers real-time situational awareness.Ryan shares the origin story of CENTEGIX, tracing its evolution from classroom cameras to a comprehensive alert solution deployed in over 14,000 locations nation...
2025-03-3149 minSafety GapThe Cost of Delayed Emergency Notifications: What Corporate Security Leaders Must KnowIn this episode of Safety Gap LIVE, Cassidy Shield and Karin Marquez explore the critical issue of delays in emergency response with guest Deirdre Fike, former VP of Investigations & Intelligence at MGM Resorts International. They discuss communication breakdowns between public and private sectors and how these gaps impact safety and security.The conversation highlights the importance of strong relationships between enterprise security teams and law enforcement. Deirdre shares insights from her experience, emphasizing the need for clear communication protocols, consistent training, and proactive collaboration. They also discuss how technology and established relationships both contribute to improved emergency...
2025-03-1252 minSafety Gap911 Connected AEDs with Avive SolutionsIn this episode of Safety Gap, hosts Cassidy Shield and Karen Marquez speak with Meir Berkman, Vice President of Strategy and Business Development at Avive Solutions Inc. Meir discusses the groundbreaking work behind Avive’s connected AEDs, designed to improve survival rates for sudden cardiac arrests. With survival rates stagnating at just 10% for decades, Avive aims to make life-saving technology faster, smarter, and more accessible.The conversation delves into Avive’s collaboration with RapidSOS to integrate AEDs with 911 emergency systems. Meir explains how this innovation enables faster response times by alerting telecommunicators when an AED is in use...
2025-03-0650 minSafety GapIndoor Mapping for Emergencies with Critical Response GroupIn this episode of Safety Gap, hosts Cassidy Shield and Karen Marquez sit down with Mike Rodgers, CEO of Critical Response Group (CRG), to explore the life-saving impact of emergency mapping. Drawing on his military background and lessons learned in Army Special Operations, Mike shares the origin story of CRG and its mission to create accurate, accessible maps that improve emergency response coordination in schools and beyond.Mike explains how CRG’s gridded reference graphics (GRGs), inspired by military mapping techniques, address a significant gap in public safety by providing a common operating picture for first responders. Fr...
2025-02-1840 minSafety GapDrone-Delivered Emergency Aid with Archer First Response SystemsIn this episode of The Safety Gap, hosts Cassidy Shield and Karin Marquez sit down with Gordon Folkes, founder of Archer First Response Systems, to explore how drone technology is reshaping emergency response. Gordon shares the mission behind his company: saving lives through rapid delivery of critical medical equipment like AEDs, Narcan, and even whole blood to emergency scenes. With drones capable of reaching patients in as little as two and a half minutes, Archer is reducing response times and improving outcomes for cardiac arrests, overdoses, and more.Gordon reflects on the early challenges of launching his...
2025-01-241h 04Safety GapEldercare Safety Solutions with Nomo Smart CareIn this episode of The Safety Gap, hosts Cassidy Shield and Karin Marquez sit down with Tim Sherno, Chief Marketing Officer of NOMO Smart Care, to explore how innovative technology is transforming elder care. NOMO provides a privacy-focused solution that tracks patterns in motion and activity without intrusive cameras, enabling families to monitor loved ones while respecting their independence. Tim shares the personal story that inspired NOMO’s creation and explains how the system bridges critical safety gaps for aging individuals.The conversation delves into how NOMO empowers families to act before small issues become emergencies. Using NO...
2025-01-0751 min
Eye On A.I.#228 Rodrigo Liang: How SambaNova Systems Is Disrupting AI InferenceThis episode is sponsored by RapidSOS. Close the safety gap and transform your emergency response with RapidSOS. Visit https://rapidsos.com/eyeonai/ today to learn how AI-powered safety can protect your people and boost your bottom line. In this episode of the Eye on AI podcast, we explore the world of AI inference technology with Rodrigo Liang, co-founder and CEO of SambaNova Systems. Rodrigo shares his journey from high-performance chip design to building SambaNova, a company revolutionizing how enterprises leverage AI through scalable, power-efficient solutions. We...
2025-01-0223 minEye On A.I.#225 Christian Marek: How AI is Shaping the Future of Product ManagementThis episode is sponsored by RapidSOS. Close the safety gap and transform your emergency response with RapidSOS. Visit https://rapidsos.com/eyeonai/ today to learn how AI-powered safety can protect your people and boost your bottom line. In this episode of the Eye on AI podcast, we delve into the role of AI in product management with Christian Marek, VP of Product at Productboard. Christian shares his journey in shaping the future of product management, exploring how AI is changing the way we ideate, build, and...
2024-12-1950 minSafety GapInnovating School Safety with Raptor TechnologiesIn this episode of Safety Gap, hosts Cassidy Shield and Karin Marquez sit down with David Rogers, Chief Marketing Officer of Raptor Technologies, to explore how modern technology is transforming school safety. David shares Raptor’s mission to create safer environments for students and educators, touching on their innovative suite of tools, from visitor management systems to emergency response applications. With over 22 years in the industry and partnerships with 5,300 school districts, Raptor Technologies is leading the charge in proactive and responsive safety measures.David delves into the importance of layered security, emphasizing prevention as the foundation of sc...
2024-12-1853 minSafety GapAI Weapons Detection with ZeroEyesIn this episode of The Safety Gap, co-hosts Cassidy Shield and Karin Marquez sit down with Burgess Nichols Jr., VP of Strategy at ZeroEyes, to discuss how AI technology is transforming public safety. Nichols shares the origin story of ZeroEyes, founded in the wake of a tragic school shooting, and how their innovative AI technology detects brandished firearms in real time, providing crucial alerts to law enforcement and security teams.The conversation dives into the role AI plays in enhancing situational awareness, the importance of human verification, and the seamless integration of ZeroEyes with existing security systems...
2024-12-0346 minSafety GapIntroducing the Safety Gap with Michael MartinOn this episode of Safety Gap, Cassidy Shield talks with Michael Martin, CEO and Co-Founder of RapidSOS, about the critical seconds that can determine life or death in an emergency. They discuss how RapidSOS is bridging the gap between technology and emergency response. The company's innovative platform delivers real-time data from diverse sources directly to 911 centers, including location, crash specifics, and even medical data.Michael explains that this data helps first responders arrive faster and better prepared to handle emergencies. He shares his motivation for starting RapidSOS. A close friend's experience during the Virginia Tech shooting highlighted...
2024-11-1352 minEye On A.I.#214 Ece Kamar: Why AI Agents Are the Next Big Thing in Tech (Microsoft Research)This episode is sponsored by RapidSOS. Close the safety gap and transform your emergency response with RapidSOS. Visit https://rapidsos.com/eyeonai/ today to learn how AI-powered safety can protect your people and boost your bottom line. In this episode of the Eye on AI podcast, we dive deep into the world of AI agents with Ece Kamar, VP of Research and Managing Director of AI Frontiers Lab at Microsoft. Ece shares her unique insights on the future of AI, discussing how AI agents are reshaping the way...
2024-10-171h 00
The Connected PodcastInsurers Argue for a 42% Average Rate Hike in North Carolina The Connected Podcast: News and Events in the Insurance Ecosystem The Connected Podcast Exploring the Latest in the Insurance Ecosystem In the latest episode of The Connected Podcast, we delve into recent news and developments within the insurance ecosystem, focusing on the implications of natural disasters and regulatory changes. Following Hurricane Helene, North Carolina faces significant challenges, with residents grappling with power and water shortages. Concurrently, the state's insurance sector is scrutinized for proposing a significant 42 percent average increase in homeowner premiums. Insurance Commissioner Mike Causey leads the hearings, where coastal areas face the largest...
2024-10-1610 min
Pro AV TodayTech, Trust, and Retention: The Triple Threat to Success in the Public Safety MarketThe public safety sector is transforming, fueled by technological advancements and an increasing need for seamless, data-driven solutions. As agencies embrace tools that enhance communication, response times, and decision-making, the market for public safety solutions continues to grow. However, sellers face the challenge of navigating long sales cycles and complex public agency buying processes while maintaining customer retention. Successfully managing both is key to thriving in the public safety market.What strategies should businesses adopt to build trust, establish authority, and stay relevant in a rapidly evolving market?On today’s episode of Pro AV To...
2024-10-0226 minEye On A.I.#208 Michael Martin: How AI is Saving Lives Every Day (Inside RapidSOS's Groundbreaking Tech)This episode is sponsored by Shopify. Shopify is a commerce platform that allows anyone to set up an online store and sell their products. Whether you're selling online, on social media, or in person, Shopify has you covered on every base. With Shopify you can sell physical and digital products. You can sell services, memberships, ticketed events, rentals and even classes and lessons. Sign up for a $1 per month trial period at http://shopify.com/eyeonai In this episode of the Eye on AI podcast, Craig Smith sits...
2024-09-1854 min
In the News157: Cool Text Effects, Browsing for the Birds, and No Shame Rings!Send us a textWatch the video!https://youtu.be/p0861hiymxgIn the News blog post for July 26, 2024:https://www.iphonejd.com/iphone_jd/2024/07/in-the-news737.html00:00 Cool Text Messages06:44 No Shame Rings!17:12 iWindows 9521:02 Aperture Explainer26:46 Vision Vrangla30:52 Web Maps36:14 RapidHelp38:19 South Korea Doesn’t Know Where Y’at!41:29 $20 Million in Severance Pay43:57 Browsing for the Birds45:48 Brett’s iTip: Landscape Tab Bar in Safari49:48 Jeff’s iTip: iPhone Alarm ChimesJustin Meyers | Gadget Hacks: Apple's Messages App Has Some...
2024-07-2759 min
Faces of LeadershipEpisode 8: Leading Those Who Answer the CallJoin Michael Warren as he delves into leadership principles and the often-overlooked role of 911 dispatch centers in public safety. Featuring an insightful conversation with Jamison Peevyhouse, Vice President for Public Safety at RapidSOS, this episode explores the essential elements of leadership, the significance of training and hiring for culture, and the future of emergency response technology. Michael and Jamison discuss how effective leadership is about influencing and supporting your team, preparing for future challenges, and ensuring the right data reaches the right hands to save lives. Tune in to learn how true leadership can transform organizations and directly impact...
2024-07-231h 08
The Tech TrekEngineering Systems That Save Lives in SecondsIn this episode, Amir sits down with Zach LaValley, EVP of Engineering at RapidSOS, to explore the high-stakes world of emergency response technology. Zach unpacks how RapidSOS acts as a digital bridge between 911 call centers and a growing network of connected devices—from smartphones to IoT sensors—delivering real-time, life-saving data when seconds matter most.They dive into the fragmented landscape of U.S. emergency infrastructure, the challenges of routing data across 6,000+ decentralized call centers, and the engineering trade-offs between speed, reliability, and privacy. Zach shares how his team builds for fault tolerance at scale, the unique test...
2024-05-2125 min
Venture PillE112: Designer Fruit, Intelligent Safety, and Liquid Death Pillfolio UpdateOur Social Media Pages, follow us and engage with the Pill-grim community!Join our Entre CommunityInstagramTwitter YouTubeTikTokLinkedIn And now for this week’s prescription:On this week’s dose, (1:52) we start with Oishii, the world’s largest indoor vertical strawberry farm, and their $134M Series B. Then (10:40), we break down RapidSOS, a startup that harnesses artificial and human intelligence to fuse life-saving data from over 540M devices in our nation's homes, s...
2024-03-2828 minPro AV TodayBridging the Gap Between Security Technology and Emergency Response // Jamison Peevyhouse of RapidSOSTechnology continuously reshapes our daily lives, and its intersection with public safety and emergency response has become a focal point of discussion within both the public and private sector. With a surge in the implementation of sophisticated security technologies, from intelligent safety platforms to IoT devices, the question arises: How effectively are these advancements bridging the gap between detection and response in critical emergencies?At the heart of this episode of Pro AV Today is the probing question: How can technology not just alert us to emergencies but also facilitate a more immediate, informed, and effective response...
2024-03-2629 min
School Safety TodayImproving Emergency Response for School SafetySchool Safety Today podcast, presented by Raptor Technologies.In today’s episode of School Safety Today by Raptor Technologies, Michelle Dawn Mooney sat down with Jamison Peevyhouse, VP of Public Safety, RapidSOS. During the conversation, they discuss enhancing emergency response outcomes by securely linking life-saving data from connected devices directly to emergency services.Key Takeaways:• E911 Data Enhancement: Provides precise location and contextual information for quicker, more effective emergency responses in schools.• Technology in School Safety: How the use of integrated technology, like sensors and campus maps in conjunction with enriched E911 d...
2024-01-3020 min
Neo扯蛋物语你没听错！911可能是最好的"商业模式"之一 (抱歉，音频发错已调整）【订正一个逻辑* RapidSOS并不提供开源API，但它提供**Emergency API**，当然该服务针对所有连接的商业端和公共事业单位等都是要收一定费用的。并非开源，因为这玩意儿确实也不适合做成开源，但信息的公开度很高。和各家竞争对手而言并不是一个你死我活的逻辑，因为毕竟付费方不是911呼叫中心，而是商业端。】
911，也就是北美常见的报警电话，是一项全国化的市政级别的服务。不论你是在当地居住还是旅游，遇到紧急问题肯定是打911.
所以直入主题，为什么说911可能是最好的“商业模式”之一呢？911本身又不赚钱，不是盈利性机构。。。
没错，首先，搞清楚谁给911服务付钱的。。。
911有别于警察部门，是一个独立部门。它主要的费用来自于州政府和当地政府，不论是城市，郡县，还是更小的地方的政府，通过找当地的电话服务商和无线电话服务商收费。然后经由政府部门，把款项拨下去给具体的911报警电话中心。
这个911电话系统其实很老旧了，
如果有看过Jack Gylenhaal演的电影，2021年上映的《The Guilty》，你就会发现，电影里的系统虽然已经刻画地非常先进了，但依然还是无法即时帮助到需求真实求助的人。
2023-11-0709 min
Off the Cuff - With Dickinson PDEP13: Angels of the Airwaves - Communications Specialist II Tenille WeyerAngels of the AirwavesOff the Cuff Podcast | Episode #13 It can be a symphony of chaos punctuated by moments of life or death decision-making. At all hours of the day or night, they don the headset and are available to give instructions, send help, or simply be an ear to talk to. It's a challenge well-accepted by the talented Angels of the Airwaves at the Dickinson Police Department. Our very own Communications Specialist II Tenille Weyer describes the life of a dispatcher and how the intensity of the job and the knowledge of helping people e...
2022-09-221h 07
Hexagon RadioIntegrating HxGN Connect with RapidSOSIn this episode, we discuss how HXGN Connect and Smart Advisors assistive AI combine with RapidSOS's emergency data exchange, EDX, to provide public safety professionals with cutting-edge technology and supplemental data sources that generate actionable insights, greater situational awareness, and enhanced emergency response. We are joined by Steven Marz, Vice President, Product Strategy and Innovation from Hexagon's Safety Infrastructure and Geospatial, and Dave Sehnert, Head of Public Safety Partnerships from RapidSOS.
2022-09-1219 min
We Speak Dispatch911 to RapidSOS with JulieToday’s special episode is another from our series on those who have gone between public safety and the private sector, and everything they’ve learned along the way. Our guest today is Julie who was a 911 Dispatcher and now works for RapidSOS.
Leave us a comment or question – because we’d love to hear from you! Tag a friend and let them know what they’re missing! Do you want to join us for some fun conversations? Just send us an email and we can make that happen: wespeakdispatch@gmail.com
Give us 15 minutes & we'll get you tal...
2022-09-0219 min
Within the TrenchesWithin the Trenches Ep 421Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 421 features Jennifer Poole, Senior Public Safety Regional Manager with RapidSOS. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Carbyne - Facebook | LinkedIn | Twitter | Web Episode topics – Jennifer's 9-1-1 story Early training Understanding what dispatcher's go through From dispatch to Industry Partner As always, if you have any comments, questions, or you would like to...
2022-01-131h 03
How To: 911BONUS: Interview with Jamison & Leslie from RapidSOSHello everyone, this was a fun episode for us! We got to interview Jamison and Leslie from RapidSOS. We've talked about RapidSOS several times on the podcast and this was such a big learning experience for us! Sorry the audio is a little rough, we recorded through Zoom which didn't seem to be the best option, but we will keep that in mind for next time! Hope you all enjoy!
Subscribe to be notified when new episodes drop!
Email us any questions at howto911@cityofloveland.org
Subscribe on YouTube at How To 911 Podcast
2021-12-1537 min
On Scene First with Tracy EldridgeOn Scene First Ep. 25: Kevin Konczal, Former Police OfficerWelcome to Episode 25: I am wicked excited for today's guest Kevin Konczal, Kevin is a veteran Police officer who experienced a fatal officer-involved shooting, just 6 weeks into his career Join us as we chat about the mental health consequences and how he worked through his Post-traumatic stress. Kevin may no longer be serving from the field, but he is still serving those in it.
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you.
2021-12-1353 min
On Scene First with Tracy EldridgeOn Scene First Ep. 24 Ocean Desjardins, 9-1-1 professional and LGBTQ EducatorWelcome to Episode 24: I am wicked excited for today’s guest Ocean Desjardins, an 18 year 911 extraordinaire with a passion for training and consulting. As a certified trainer of LGBTQIA Awareness for Public Safety Professionals, Ocean will peel back some hard layers, share valuable information, and raise awareness on a topic we should all learn more about.
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you.
2021-11-0555 minOn Scene First with Tracy EldridgeOn Scene First Ep. 23 Rich Levesque, from 9-1-1 professional to wellness coachWelcome to Episode 23: I am wicked excited to speak to today's guest Rich Levesque. Rich and I worked for neighboring towns for many years and working a single-seat dispatch center was not the only thing we had in common, we both left the job we loved because of PTSD and are devoting time to helping save the lives in the seat versus from the seat.
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent...
2021-10-1556 min
Product Marketing InsiderLife as a product marketing consultant | May Lauren AradThis week on Product Marketing Insider, RapidSOS' May Lauren Arad discusses her product marketing journey and gives an insight into life as a product marketing consultant.
2021-10-0832 minWithin the TrenchesWithin the Trenches Ep 407Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Ep 407 features Leslie Whitham of RapidSOS, and Doug Showalter of Showalter & Company. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web RapidDeploy - Facebook | LinkedIn | Twitter | Web Carbyne - Facebook | LinkedIn | Twitter | Web Episode topics – What's new with Leslie What's new with Doug 9-1-1 Technology How reactions to situations in dispatch can impact others And more As always, if yo...
2021-09-2842 minOn Scene First with Tracy EldridgeOn Scene First Ep. 22 Bobby Henline, Wounded Army War Hero, and ComedianWelcome to Episode 22: What an honor it was to speak to today's guest, Bobby Henline. Bobby is a wounded war veteran who was seriously injured in an IED attack in Iraq in 2007 that took the 4 lives in his unit, Bobby was the sole survivor. With burns covering approximately 40% of his body and the loss of one of his hands, Bobby has worked tirelessly to keep his PTSD in check and help others. At the advice of one of his occupational therapist, he became a public speaker/ comedian and is now not only changing lives with his events, but he is...
2021-09-1156 minOn Scene First with Tracy EldridgeOn Scene First Ep.21 Jim Lake, Director Charleston County, SC Consolidated Dispatch CenterWelcome to Episode 21: My guest today is Jim Lake, ENP. Jim is the Director of the Charleston County, SC Consolidated Dispatch Center. With over 40 years in the Public Safety field, Jim is a wealth of knowledge. From field responder as a FF/EMT to having over 175 people in his charge, Jim is the epitome of a public safety difference-maker. Join us as we talk about various leadership topics and how Jim played a significant role in my 9-1-1 path 16 years ago.
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and...
2021-08-2449 min
EquityDon't give your weed dealer all your dataHello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, where we unpack the numbers behind the headlines.Our beloved Danny was back, joining Natasha and Alex and Grace and Chris to chat through yet another incredibly busy week. As a window into our process, every week we tell one another that the next week we'll cut the show down to size. Then the week is so interesting that we end up cutting a lot of news, but also keeping a lot of news. The chaotic process is a work in progress, but it means that the end...
2021-08-1335 minOn Scene First with Tracy EldridgeOn Scene First Ep. 20 Melissa Alterio, Director, Cobb County, GA Emergency CommunicationsWelcome to episode 20: I am wicked excited to speak to Melissa Alterio, Director of the Cobb County, GA Emergency Communications Department. With over 30 years of experience in the 911 industry, Melissa knows a thing or two about a thing or two especially when it comes to leadership and mentoring. Join us as we talk about the importance of helping others level up and find out what Melissa said: "I want your job." # feelthefeardoitanyway
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit...
2021-08-1146 minOn Scene First with Tracy EldridgeOn Scene First Ep. 19: Laurie Anderson, 9-1-1 Coordinator, Charlotte County FL Sheriff's OfficeWelcome to episode 19: I am wicked excited to speak to Laurie Anderson, Laurie is the 9-1-1 Coordinator for Charlotte County Sheriff’s Office in Fla. Join us as we chat about the importance of embracing new technology in the 9-1-1 center, and furthermore why we need to train the field responders too. We also discuss the NENA Wellness Committee and the updated Acute Stress Standard that is now called the "Protecting the Well Being of the 9-1-1 professional" and how you can get involved and grow your passion
Thank you to our premier sponsor RapidSOS, for more in...
2021-08-0356 min
On Scene First with Tracy EldridgeOn Scene First Ep. 18: Melinda Crokom, with Commission on State Emergency CommunicationsWelcome to episode 18, I am wicked excited to speak with Melinda Crokom, Melinda works for the Commission on State Emergency Communications; a small agency doing big things in the big state of TX. Join us as we discuss the importance of public education, the National Public Safety Educator Forum, their upcoming virtual training conference, and Kari’s law.
For more information on the National Public Safety Educator Forum Visit www.911npef.org/
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit Ra...
2021-07-0946 minOn Scene First with Tracy EldridgeOn Scene First Ep. 17: Anne Camaro Asst. Dir of Operations; Cambridge, MA 9-1-1Welcome to episode 17, I am wicked excited to speak Anne Camaro, Asst. Director of Operation for the Cambridge, MA 9-1-1 Communications Center. Join us as we discuss how we met back in 2007, the power of peer support, and the effect of the 9-1-1 profession on family and how we both learned to say no, recently!
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit RapidSOS today and tell them Tracy sent you.
2021-07-0550 minOn Scene First with Tracy EldridgeOn Scene First Ep.16: Jed Barton, The Unique DispatcherWelcome to episode 16, I am wicked excited to speak to Jed Barton, Jed is a 32 year veteran on 911 communications. Just wait until you hear how minor modifications to the console allowed Jed to perform his duties as a 911 dispatcher with a unique disability. After listening, I am sure you will “see” the value of what he has to say.
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you.
2021-05-2546 min
On Scene First with Tracy EldridgeOn Scene First Ep. 15: Brad Sheperd, CEO Warrior's Rest FoundationWelcome to episode 15, I am wicked excited to speak to Brad Sheperd the CEO of the Warriors rest foundation. After many years serving the citizens of Oklahoma with the Oklahoma highway patrol Brad has devoted his life to being a mental health advocate in resource for those struggling in the public safety field. He is the CEO of Warriors Rest, where they serve those who continuously serve others.
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today...
2021-05-0356 min
On Scene First with Tracy EldridgeOn Scene First: Ep 14 Jamison Peevyhouse, Dir. Customer Success - RapidSOSWelcome to episode 14, I am wicked excited to speak to Jamison Peevyhouse, Jamison is the Director of Customer Success for RapidSOS. Join us as we share the Importance of incident-specific additional data during emergencies the RapidSOS Portal and what3words Partnership, and why overcoming F.U.D, is necessary to the mission of saving lives…. what to know more about FUD, keep listening, I promise you will not be disappointed.
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.co...
2021-04-1458 minOn Scene First with Tracy EldridgeOn Scene First: Ep 13 Tyrell Morris, Orleans ParishWelcome to episode 13, I am wicked excited to speak with Tyrell Morris, Tyrell is the Director of Orleans Parish Communications District in New Orleans, From working at Disney World to running for president and everything in between, join us as we discuss leadership, embracing new technology and the importance of staying connected to the mission.
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you.
2021-03-1855 min
On Scene First with Tracy EldridgeOn Scene First: Ep 12 Ashley Cashion, What3WordsWelcome to episode 12, I am wicked excited to speak to Ashley Cashion of What3Words. If you have not yet heard of What3Words, you are missing out. This is an additional tool in the 911 telecommunicators toolbox to not only help locate your 911 and landline callers but to also assist you and telling you our first responders exactly where to go. Oh, and did I mention it is free to Public Safety? I hope you enjoy today’s conversation as we peel back the layers of how what3words can enhance the telecommunicator's call processing experience.
For more information reach ou...
2021-03-0449 minOn Scene First with Tracy EldridgeOn Scene First: Ep 11 Ryan Dedmon, Director of Outreach, 911 Training InstituteWelcome to episode 11, I am wicked excited to speak to my dear friend and mental health advocate, Ryan Dedmon, Ryan currently the Outreach Director for the 911 Training institute. As a former 911 telecommunicator and police officer, he knows the importance of keeping our first responders mentally well. While Ryan may no longer be saving lives from "in" the seat he is part of the mission to save the ones in them. We hope you enjoy our conversation on mental health, leadership, and the importance of self and team awareness.
Find Ryan at www.911training.net
Link to Peace out to Peace...
2021-02-201h 02On Scene First with Tracy EldridgeOn Scene First: Ep 10: Carl Waggett, PTSD Bunker Gear for Your BrainWelcome to Episode 10: I am wicked excited to speak to my Carl Waggett. As a career firefighter, Carl loves to help people, so when PTSD took hold of him, he was lead to help others understand. He started the blog turned podcast PTSD Bunker Gear for your brain as an aA support page for those who suffer from Post Traumatic Stress Disorder, specifically those in emergency services and their families.
Visit Carl at:
YouTube: https://www.youtube.com/channel/UC1CaHPbBb_bMjhSWI0SXTtA
Facebook: www.facebook.com/PTSDBunkerGearForYourBrain
Thank you to our premier sponsor RapidSOS, for more information on how...
2021-02-1359 minOn Scene First with Tracy EldridgeOn Scene First: Ep 9: D. Jeremy DeMar, Executive Director, Mountain Valley ECC, NJWelcome to Episode 9: I am wicked excited to speak to my guest D.Jeremy DeMar, Executive Director, Mountain Valley ECC, in New Jersey.
We hope you enjoy our conversation as we discuss,
-The importance of caring for your people FIRST
-What 3 Words - location technology
-Motorola Citizen Input
-Jeremy’ Master’s Thesis on Incident Related Imagery
Thank you to our premier sponsor RapidSOS, for more information on how you can become RapidSOS Ready and connect to the world's first Emergency Response Data Platform visit www.rapidsos.com today and tell them Tracy sent you!
2021-01-251h 02
NG911 FutureMakers™Jamison Peevyhouse - RapidSOSNext Generation 911 services will expose the call taker to a whole host of new information and awareness. This will not only allow them to do their job better, but add additional context to situations that is not possible today. To cope with this evolution, keeping employee mental health is critical as they continue to be at the core of the situation. Jamison Peevyhouse, Director of Customer Success at RapidSOS talks about their role in this important chain if care.
2021-01-0146 min
NG911 FutureMakers™Michael Martin CEO - RapidSOSIndustry plays an important role in introducing the technology to enable NG911 solutions, but they also carry the responsibility of enabling the individuals with support programs and mentoring as they build the future workforce that will be required to sustain the market. Michael Martin, CEO of RapidSOS has done just that moving from New Kid on the Block to Thought Leader in just several short years. Listen in as we talk about his journey becoming an NG911 FutureMaker™.
2020-12-0530 min
NG911 FutureMakers™Tracy Eldridge - RapidSOSNG911 FutureMaker™ Tracy Eldridge has made it her goal to care for and provide an outlet to the 10's of thousands of call takers that spend countless hours under the headset in the constant line of fire of never-ending drama. Despite her own PTSD from the job, she assists her colleagues to learn and deal with the constant stress and mental anguish, and do what they love - save lives. Passionate about teaching - Tracy is a Next GENERATION FutureMaker™
2020-11-0753 min
Women in Venture CapitalA Conversation with Grace Dhanraj | RapidSOS | Inspira Futures | InGenius Prep | Overton Venture Capital | Investible | JPMorgan | MBA ’21 @ Harvard Business SchoolIn this episode, we talk to Grace about her experience recruiting for venture capital, her passion for coaching and mentoring and her insights on the industry wide efforts in progress / required to bridge the gender gap in investing. Grace is a second year MBA student at Harvard Business School. She started her career in asset management at JPMorgan and has experience as an investment associate at Investible, an early-stage investment group based in Sydney and Overton Venture Capital, a consumer sector focused early-stage venture fund based in New York. Grace is currently interning at RapidSOS, an emergency r...
2020-11-0210 min
First Responder Wellness Podcast with Conrad WeaverFirst Responder Friday - Tracy Eldridge
Tracy Eldridge, RapidSOS Public Safety Community Engagement Manager / Creator and host of On Scene First Podcast.
Having worked in public safety for over 25 years, Tracy Eldridge now serves as the Public Safety Community Engagement Manager at RapidSOS. From dispatcher to chief dispatcher, she spent many years serving her community in rural Massachusetts, where she still serves as a call firefighter/EMT on her local call fire department. With a passion for public speaking Tracy has also been recognized nationally for her efforts to train telecommunicators and bringing awareness to PTSD and public safety, with conference training sessions, webinars...
2020-10-231h 03
The Alldus Podcast - AI in ActionE137 Michael Martin, CEO at RapidSOSToday's guest is Michael Martin, CEO at RapidSOS in New York. RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from over 350 million connected devices directly to 911 and first responders in an emergency. Through the platform, they are providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 250 million emergencies annually.
Partnering with innovative companies certified as RapidSOS Ready, they are striving to reach everyone. Together, RapidSOS are empowering a faster and smarter response by sending first responders critical data like your exact location, real...
2020-10-2128 minOn Scene First with Tracy EldridgeOn Scene First: Ep 4. Part 2: Mark Swiderski- 9-1-1 Executive Director, Lake Cty, INWelcome to part 2 of Episode 4: I am wicked excited to chat with Mark Swiderski, Mark is the Executive Director of the Lake County 911 center in IN. If you have not listened to part 1, hit pause and check it out, I enjoyed chatting with Mark about his life-saving actions because he was in the right place at the right time, here in episode 2 we pick up on how his team is utilizing RapidSOS technology to help save lives in their jurisdiction and the importance of getting involved with APCO and NENA and how it can benefit your career.
2020-09-1734 minOn Scene First with Tracy EldridgeOn Scene First: Ep. 4: Part 1 - Mark Swiderski- 9-1-1 Executive Director, Lake Cty, INWelcome to Part 1 of Episode 4 of On Scene First with Tracy Eldridge: My guest is Mark Swiderski, Executive Director of the Lake County, IN, 9-1-1 Center. Mark shares a powerful story of being in the right place at the right time, by saving a 3-year old that drowned in a pool while on vacation. We will also discuss how his agency was able to utilize RapidSOS technology with some recent storms that passed through their Jurisdiction and why you should be involved in APCO/NENA and how it can help your career. *Trigger warning as we talk about the...
2020-09-0941 min
GNC Week In ReviewApple now worth 2 trillion dollars! #067This week, Apple is now worth 2 trillion dollars, 3 billion people are gamers and who wants a new Crackberry ….(**ahem**)…Blackberry?
Show Notes:
Apple worth 2 trillion dollars
3 Billon people worldwide are gamers
Blackberry phones are back!
Google asks FCC for 6Ghz specrtum for confidential testing
Airbnb files to go public
Phones could detect drinking over legal drving limit
T-Mobile CEO rips into Verizon’s 5G network
How tech companies are supporting 2020 presidential elections
SiriusXM partners with RapidSOS
Apple Music launches new radio stations for hits and country
What’s coming to Hulu in September
What’s coming to Netflix...
2020-08-211h 29GNC Week In ReviewApple now worth 2 trillion dollars! #067This week, Apple is now worth 2 trillion dollars, 3 billion people are gamers and who wants a new Crackberry ….(**ahem**)…Blackberry?
Show Notes:
Apple worth 2 trillion dollars
3 Billon people worldwide are gamers
Blackberry phones are back!
Google asks FCC for 6Ghz specrtum for confidential testing
Airbnb files to go public
Phones could detect drinking over legal drving limit
T-Mobile CEO rips into Verizon’s 5G network
How tech companies are supporting 2020 presidential elections
SiriusXM partners with RapidSOS
Apple Music launches new radio stations for hits and country
What’s coming to Hulu in September
What’s coming to Netflix...
2020-08-211h 29On Scene First with Tracy EldridgeOn Scene First: Ep. 1: Michael Martin, RapidSOS CEOWelcome to episode 1: My Guest is RapidSOS CEO, Michael Martin. I chat with Michael on how a Harvard Business School Graduate busts into the 9-1-1 Industry and makes bold changes for the first time in a long time. We will also discuss how he persuaded me to leave the 9-1-1 center after 20 years to join him on this mission,
2020-07-1851 minOn Scene First with Tracy EldridgeOn Scene First - Episode 0: The IntroEpisode 0: The Intro will allow you to get to know your host. Tracy will share a bit of her journey from the 9-1-1 to RapidSOS, and what you can expect from future episodes.
2020-07-0840 minWithin the TrenchesWithin the Trenches Ep 309Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 309 features Tracy Eldridge, Community Engagement Manager with RapidSOS and the NG9-1-1 Institute's 2020 9-1-1 Industry Professional of the Year recipient and February spotlight for the 911derWomen group. In this episode we recap Tracy's moment right before receiving her award and take a trip back to her first award, along with her triumph in public safety. Supported by INdigital Join our Patreon for perks, exclusive bonus content, and merchandise discounts - Web Episode...
2020-02-2140 min
Industrial IoT SpotlightHow to cut 20 minutes off an emergency 911 response with data - Michael Martin, CEO, RapidSOSIn this episode of the IIoT Spotlight Podcast, we discuss the challenges facing 911 IT systems, the impact of data on emergency outcomes, and the role of IoT devices in enabling first time responders and predictive alerts. How much data does a 911 center have? How do we know which data is useful to a 911 first responder for deciding actions to take? How can software and device companies use their data to increase the safety of their products and services? Michael is co-founder and CEO of RapidSOS, an advanced emerg...
2019-12-0239 minWithin the TrenchesWithin the Trenches Ep 277Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 277 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Sara, Senior Project Consultant with 911 Authority. This is an episode you do not want to miss. This will also be followed up by a guest blog written by Sara as a continuation of this story. Make sure to look out for it. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS...
2019-07-1130 minWithin the TrenchesWithin the Trenches Ep 276Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 276 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Dispatch Dana, 9-1-1 advocate and James, 9-1-1 Field Coordinator for the Nebraska Public Service Commission. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – James's 9-1-1 story A...
2019-07-1028 minWithin the TrenchesWithin the Trenches Ep 275Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 275 was recorded at the 2019 NENA national conference in Orlando, Florida. This is a live audience episode of Open Mic. This is the last half of Imagine Listening where we visit the lighter side of 9-1-1 and share funny and outrageous stories. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital
2019-07-0519 minWithin the TrenchesWithin the Trenches Ep 274Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 274 was recorded at the 2019 NENA National conference. This is a live audience episode of Imagine Listening featuring the stories of the #IAM911 movement. This is a hard episode and a WARNING that this is not intended for a younger audience as it contains adult language and adult content. IF YOU SUFFER FROM PTSD OR HAVE SUICIDAL TENDENCIES YOU ARE LISTENING AT YOUR OWN RISK. THE FOLLOWING STORIES ARE ALL TRUE AND COULD BE A TRIGGER. This episode is...
2019-07-0525 minWithin the TrenchesWithin the Trenches Ep 273Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 273 features my sisters Crystal, Dee-von, her boyfriend Chris and myself. In this episode we reflect on different 9-1-1 calls that involved our family. This episode is sponsored by RapidDeploy, the Cloud Aided Dispatch Company - Facebook | Twitter | Web And sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – Early 90's when our house was broken into and our run for safety...
2019-07-0349 minWithin the TrenchesWithin the Trenches Ep 270Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 270 was recorded at the 2019 NENA national conference in Orlando, Florida. This is episode features Tracy Eldridge of RapidSOS. This episode is sponsored by sponsored by RapidSOS - Facebook | Twitter | Web Presented by NENA Supported by INdigital Episode topics – An overview of RapidSOS What's new RapidSOS Save - Prince William County And much more As always, if you have any comments, questions, or yo...
2019-06-2624 min
Smart FirefightingEpisode 56: The Technology of Tomorrow at Responder X LiveKevin sits down with CEO of Responder Ventures Bryce Stritiron. They discuss Responder X Live, what attendees can expect to see, and what they hope to achieve at the event.
Responder X Labs has teamed up with Amazon web services, W.S. Darley, Verizon, and other industry leaders to showcase the next generation of technology for the first responder industry. The event will allow public safety members an opportunity to experience these technologies and give feedback.
Responder X Live will feature demos from some of the most innovative technology companies working in the first responder...
2019-06-1115 min
Medic2Medic PodcastJeff RoberstsonEpisode 170 is Jeff Robertson. Jeff is the General Manager of Pubilc Safety for RapidSOS. RapidSOS works to integrate a rich data link into every 9-1-1 Center nationwide. Jeff provides us with the interesting story behind the creation of RapidSOS, the technology, real-world use of RapidSOS, and the companies outside of public safety using RapidSOS's technology. Jeff has 19 plus years in the public safety working with 911 centers. Over the course of his career, Jeff's roles have included CEO of three 9-1-1 technology companies, executive director and original founding board member of the 9-1-1 Industry Alliance, VP and General...
2019-02-1032 min
Smart FirefightingEpisode 38: RapidSOS Enhancing Public Safety DataKevin sits down with Tracy Eldridge of RapidSOS to talk about a common misconception that 911 telecommunicators know the location of a caller. Tracy discusses RapidSOS’ solution and how they can expand to relay more information than just location.
2018-12-2014 minWithin the TrenchesWithin the Trenches Ep 229Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 229 features Tracy Eldridge, Public Safety Community Engagement Manager with RapidSOS and Dr. Michelle Lilly. This was recorded live from the 2018 IPSTA Conference in Springfield, Illinois. Supported by: INdigital Contact Tracy at teldridge@rapidsos.com or find her on Facebook and Linkedin Dr. Michelle Lilly / 911 Recovers - Facebook | Twitter | Web Episode topics – Dispatch and PTSD 911 Recovers A look at Tracy's closing speech on her PTSD sto...
2018-11-2928 min
Crazy Good TurnsThese Tech Wizards Want to Make 911 More Like Uber: RapidSOSA team of "computer nerds" spot a huge hole in emergency services. Their solution may save 10,000 lives a year (or more!).
2018-11-1127 min
Techmeme Ride HomeWed. 11/07 - Why Robocalls Have Taken Over Your PhoneSilicon Valley’s special election day vote, why robocalls have taken over your phone, Jeff Bezos’ clever HQ2 bonus, making 911 calls better and why Jake Tapper is a digital media pioneer.
Links:
San Francisco has passed a first-of-its-kind tax on big businesses — like Square and Stripe — to help the homeless (Recode)
Scoop: AT&T to cut off some customers' service in piracy crackdown (Axios)
Why robocalls have taken over your phone (The Verge)
Amazon gained a huge perk from its HQ2 contest that's worth far more than any tax break (Business Insider)
Chinese...
2018-11-0716 min
Rich On TechApple, Google Upgrade 911 Location DataIn recent months, both Apple and Google have made changes to their software that incorporates technology from a company called RapidSOS. Now, when you dial 911 from an iPhone running iOS 12+ and Android 4+, your precise location data will be made available to dispatch operators. Right now, about 50% of 911 call centers nationwide are equipped to handle the free new service.TV Segment:Blog posts:https://www.apple.com/newsroom/2018/06/apple-ios-12-securely-and-automatically-shares-emergency-location-with-911/https://www.blog.google/products/android/expanding-emergency-location-service-android-us/Follow Rich on Social Media:Facebook: http://facebook.com/RichOnTechTwitter: http://twitter.com/richdemuroInstagram: http://instagram.com/richontech Easy ways to listen on your p...
2018-10-2909 minWithin the TrenchesWithin the Trenches Ep 204Welcome to another episode of Within the Trenches, true stories from the 9-1-1 dispatchers who live them. Episode 204 features Reinhard, VP of Product and Public Safety with RapidSOS, transformative technology to save lives. It's an episode you don't want to miss. Please support the podcast by supporting our sponsors. Kim Turner, LLC – Facebook | Instagram | Twitter | Web RapidSOS – Facebook | Twitter | Web | YouTube Episode topics – Reinhard's public safety story From being in the field to Industry Partner The vision of RapidSOS And more As always, if you have any comments, q...
2018-06-2846 minWithin the TrenchesWithin the Trenches Ep 157Ep 157 features Tracy Eldridge, 9-1-1 Operations Lead for RapidSOS. This episode was recorded live at the 2017 IPSTA conference at the Crowne Plaza in Springfield, Illinois. In this episode Tracy shares her 9-1-1 dispatch story, her realization of having PTSD, dealing with it and her transition from the dispatch center to becoming an Industry Partner with RapidSOS. This is a must listen so please check it out and share. If there are any questions for Tracy regarding her training or PTSD advice please email her at teldridge@rapidsos.com. As always if you have a...
2017-11-131h 12
How Success HappensMichael Martin of RapidSOS: Together We Go FurtherMichael Martin of RapidSOS: Together We Go Further Learn more about your ad choices. Visit megaphone.fm/adchoices
2017-09-2638 min