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Ray Rike

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The Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)High Alpha SaaS Benchmarks 2025 ReportIn this episode of The Metrics Brothers, hosts Ray “Growth” Rike and Dave “CAC” Kellogg provide a critical deep dive into the 2025 SaaS Benchmark Report published by High Alpha. Known for their analytical, and sometimes "crusty" approach, the metrics brothers dissect the data behind 800+ SaaS companies to separate real market trends from report commentary.Key Highlights & BenchmarksThe brothers break down the report’s most significant findings with their signature skepticism regarding "correlation vs. causation."The AI Growth Premium: Companies with AI at their core are growing significantly faster than those using AI as a supporti...
2025-12-1727 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Expansion ARR and NRR in a Variable Pricing Environment - Part 2In this episode of The Metrics Brothers, Ray “Growth” Rike and Dave “CAC” Kellogg take on one of the biggest challenges facing modern SaaS and AI-Native companies: how to measure NRR and expansion when pricing isn’t fixed anymore.With the rise of usage-based, user-based-but-variable, and outcome-based pricing, the traditional world of ARR - long the backbone of SaaS metrics has been turned on its head. Contracts no longer tell the story. Spend does.Dave breaks down how to rethink ARR proxies using quarterly or monthly revenue (“implied ARR”) and why longer intervals help smooth volatility, es...
2025-12-1240 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Calculating NRR in Usage- and Outcome-based PricingIn this episode, "The Metrics Brothers," Growth (Ray Rike) and CAC (Dave Kellogg), dive into a critical challenge for modern SaaS and AI-Native companies: accurately calculating Net Revenue Retention (NRR) in environments that utilize variable pricing models (usage-based, outcome-based, etc.).They begin by defining NRR, emphasizing its importance as a key metric and its high correlation with Enterprise Value-to-Revenue multiples.The brothers then dissect the primary challenge: the absence of traditional Annual Recurring Revenue (ARR) in non-annual contract models. They explore different proxies for ARR, including MRR x 12 and Implied ARR (Quarterly Revenue x 4), and...
2025-12-0521 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)A New Agentic AI Metric: Containment RateIn this episode of The Metrics Brothers, Ray “Growth” Rike and Dave “CAC” Kellogg break down one of the emerging metrics in the Agentic AI era: Containment Rate - the percentage of tasks an AI agent completes (resolves) end-to-end without human intervention.They explore multiple aspects of the Containment Rate Metric including:How containment rate differs from classic chatbot metric - deflection rateWhy defining “resolved” and/or "completed" is essential to calculating containment rateHow the metric connects directly to ROIWhy ROI needs to include both the benefit (cost-savings) and the investment (expense) for the AI Agent
2025-11-2022 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)What is ROI and Why Does it Matter in AI Software Investments?The buzz about ROI from AI software investments is palpable, so Dave "CAC" Kellogg and Ray "Growth" Rike take on the topic of measuring Return on Investment on AI software investments. During today's episode, Dave and Ray discuss the details on measuring ROI including:Defining Return on InvestmentSoft vs Hard BenefitsProductivity - the primary benefit of AI investments todayBuy versus Build & Run - an old problem is new againROI models need to go beyond payback periodLook back reviews - the value vs the realityReturn on Investment (ROI) is not a...
2025-10-2922 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)The Iconiq State of Software 2025 ReportIconiq recently published its State of Software 2025: Rethinking the Playbook. Whenever a new industry benchmark report is published, Dave "CAC" Kellogg and Ray "Growth" Rike try to quickly read, analyze and decide if the report should be discussed on an episode of the Metrics Brothers. The Iconiq State of Software 2025 is a solid industry report that includes several key findings that Dave and Ray discuss during this episode including:Ai-Native vs AI-Enabled vs non-AI segmentationGrowth's impact on Enterprise Value to Revenue multiplesRevenue growth trends by company sizeNet Revenue Retention BenchmarksCAC Payback Period BenchmarksAdoption vs Engagement vs Outcomes for A...
2025-10-0825 minMetrics that Measure Up
Metrics that Measure UpThe Strategic Future of FP&A - with Albert Gozzi, Founder and CEO AlephThe world of FP&A is having its day in the spotlight. New pricing models, a new focus on near real-time business planning, the increased focus on balancing revenue growth and profitability, coupled with the dynamic impact that AI is having on the SaaS market, are all making the role of FP&A a more strategic asset. Albert Gozzi, is the founder and CEO of Aleph, a modern FP&A platform and company that recently raised $29M in their Series B financing from Khosla Ventures.During today's episode, our host, Ray Rike is joined...
2025-10-0830 minMetrics that Measure Up
Metrics that Measure UpThe Use and ROI of AI in Finance - with Sowmya Ranganathan, Former Controller OpenAI and CEO, LumeraThink about the unparalleled growth that OpenAI has experienced since the public introduction of ChatGPT on November 30, 2022. Now, think about being in finance, or being the controller who had to scale their financial processes, including closing the books to keep up with a company that has scaled from less than $100M in revenue to $10B+ in less than 3 years!?!?That was the situation that Sowmya Ranganathan, Former Controller OpenAI and CEO, Lumera found herself facing in the early part of 2023.During today's conversation with Sowmya, our host Ray Rike discusses several important lessons...
2025-10-0131 minMetrics that Measure Up
Metrics that Measure UpThe Role of FP&A in Business Strategy - with Christina Ross, Founder and CEO CubeChristina Ross is the founder and CEO of Cube. Prior to founding a SaaS platform purpose built for everyone of those companies still using Excel (majority of companies) for business modeling but want to enhance the collaboration of business budgeting, planning and performance across the company, Christina was a corporate audit executive at GE, financial transformation consultant at Deloitte and a multi-time CFO at companies including Rent the Runway, Criteo and Eyeview.During today's episode, Christina and our host, Ray Rike discuss multiple aspects of the Financial Planning and Analysis role, department and the...
2025-09-1831 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Bessemer's State of AI 2025 ReportBessemer Venture Partners recently released their State of AI 2025 Report, a space exploration manual for the AI software era. With AI now the dominant software force, let's dive into what Dave "CAC" Kellogg and Ray "Growth" Rike took away from the report in today's episode:The key differences in performance metrics between AI Supernovas and Shooting StarsWhy Vertical AI companies have a unique opportunity to outperform horizontal AI companies in the early daysThe importance of building a structured Proof of Concept or Pilot program into your customer acquisition processThe top 5 predictions for the AI market in 2026Top 10 takeaways...
2025-09-1025 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)AI Valuations from AventisAventis Advisors recently published a report on AI Valuations which covered the number of investments, size of those investments, median valuations and multiples on AI investments over a 15 year period from 2010 through first half of 2025!Dave "CAC" Kellogg and Ray "Growth" Rike discuss some of the highlights including:AI industry categories includedNumber of financing rounds (2010 - 1H2025)Total Capital Raised (2010 - 1H2025)Median sizes by round (2010 - 1H2025)Valuations (2010 - 1H2025)Valuation multiples (2010 - 1H2025)Large Language Model valuations vs AI Coding Assistant ValuationsSummary of the AI funding environmentYou can follow...
2025-09-0323 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)The New AI Growth Metric: Months to $100M in ARRSaaS companies were traditionally measured on how many years it took to achieve $100M ARR - a key milestone! In today's brave new world of AI, this milestone is now measured in MONTHS. Dave "CAC" Kellogg and Ray "Growth" Rike highlight discuss this new AI growth metric in today's episode with many examples including:LovableCursorWizBoltAnthropicOpenAIDave and Ray discuss how these new hypergrowth AI-Native companies compare to some of the fastest growing traditional SaaS companies including DocuSign, Atlassian, Box, HashiCorp, Zoom and Slack.The Metrics Brothers then dive a little deeper into...
2025-07-3125 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)AI MetricsAI and AI-Native companies are changing the software industry and the metrics to measure AI market momentum are still evolving.During this weeks episode, our co-hosts Dave "CAC" Kellogg and Ray "Growth" Rike discuss a recent article on AI Metrics by Benedict Evans. AI measurements and metrics discussed include:Daily Active Users / Monthly Active Users (DAU/MAU)Tokens - what they are and how they are calculatedWeekly User RetentionDave and Ray take us on a stroll down "metrics memory lane" as they discuss the early days of the internet, and some o...
2025-07-1724 minMetrics that Measure Up
Metrics that Measure UpThe Role of the Fractional CFO - with Josh Aharonoff, Your CFO Guy and Founder Mighty DigitsJosh Aharonoff, better known as "Your CFO Guy" and the founder of Might Digits, a consultancy specializing in accounting, finance and fractional CFO services. Josh has amassed 450,000+ followers on LinkedIn, which is extremely rare for anyone, especially someone who caters to the corporate finance community!During Josh's appearance on the Metrics that Measure Up Podcast, he and our host, Ray Rike discuss a wide variety of topics including:The Role of the Fractional CFOWhen to consider an internal VP Finance or CFOWhy excel is a CFOs best friend…or NOTBuilding a LinkedIn following of 450K+ - th...
2025-06-1130 minMetrics that Measure Up
Metrics that Measure UpThe Data Intelligence Market in 2025 - with Ben Eisenberg, CEO People Data LabsThe Data and Sales Intelligence category includes a list of well known players such as ZoomInfo, Seamless and Apollo, and are now joined by new entrants like Clay and Lusha. But where does a pure play Data (Sales) Intelligence provider like People Data Labs fit - their CEO, Brian Eisenberg who has grown through the ranks at People Data Labs from Data Engineer to CEO provides his insights in how the Sales (People) Intelligence category is evolving.During today's episode, our host Ray Rike discusses multiple topics with Ben including:The top challenges customers are facing w...
2025-05-0829 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Why Can’t We All Just Get Along? Aligning Finance and GTM with SaaS MetricsDave "CAC" Kellogg and Ray "Growth" Rike recently did a LIVE episode of SaaS Talk with the Metrics Brothers at the Baker Tilly Technology Finance Symposium in San Francisco. The topic of their discussion was aligning Finance and the Go-to-Market functions and included how SaaS metrics can be used as a core "alignment" strategy. During this "extended" version of SaaS Talk with the Metrics Brothers, Ray and Dave discussed several different strategies to align Finance and the GTM functions, including:What is alignmentWhat isn't alignmentReal-life stories on what misalignment looks likePutting "Strategy" back into Strategic PlanningStrategic Pl...
2025-05-0845 minMetrics that Measure Up
Metrics that Measure UpMeasuring the ROI of Transitioning from Outbound to Inbound GTM - with Aviv Canaani, CRO DatarailsAviv Canaani is the Chief Revenue Officer at Datarails who recently transformed their Go-to-Market motion to be primarily inbound from the traditional outbound motion. During today's episode Aviv and our host, Ray Rike dive deep into multiple GTM strategies and measurements including:Top performance measurements for a B2B SaaS CROThe catalyst for transitioning to an "inbound GTM motion"The ROI for an Inbound vs Outbound GTM motionLeveraging Social Media to build awareness with the Office of FinanceMeasuring ROI in content and media investmentsAviv was initially the head of Marketing and then took o...
2025-04-1033 minMetrics that Measure Up
Metrics that Measure UpNext Generation ERP - with Sandeep Chopra, Co-founder and Co-CEO at Everest SystemsEnterprise Resource Planning (ERP) has been the foundation for larger companies dating back to the introduction of SAP R-3 in the late nineties. Sandeep Chopra, Co-Founder and Co-CEO of Everest Systems says that ERP vendors have lost their "customer focus" and believes their is a large opportunity to re-invent ERP in the cloud to help companies run their business more efficiently. Introducing Next Generation ERP to the SaaS industry is the first step.During today's episode our host Ray Rike and Sandeep discuss the next era of ERP includingThe need for a next generation ERP...
2025-03-0629 minMetrics that Measure Up
Metrics that Measure UpState of Interactive Product Demonstrations - with Natalie Marcotullio, Head of Growth at NavatticSaaS buyers complete ~70% of the buying process before they speak to a vendor's sales organization. As a result more and more SaaS companies are leveraging interactive product demonstrations on their website which is the topic of today's episode. Natalie Marcotullio, Head of Growth at Navattic discusses their recent "State of Interactive Product Demonstrations" with our host Ray Rike where they cover multiple topics including:The State of Interactive Product DemonstrationsTo Gate or Not to Gate - what is the best practiceMeasuring the Impact of “Self-Directed” Interactive DemonstrationsIn 2024, almost 12% of SaaS companies are providing inte...
2025-02-0725 minMetrics that Measure Up
Metrics that Measure UpB2B Sales Elixir of AI + Collective Intelligence with Stephen Messer, Founder and CEO Collective[I]The possibilities of combining AI with the collective intelligence from hundreds of B2B companies to increase their customer acquisition efficiency are limitless. Stephen Messer, Founder and CEO of Collective[I] shares his unique insights into how the potential is becoming a reality for many B2B companies. During today's episode, Stephen and our host, Ray Rike will cover the following topics:The vision behind founding Collective[I] and the Economic Foundation ModelWhy buyer’s historic behavior is more important than a selling processThe challenges and benefits of a “give to get” collective for go-to-market data sharing
2025-01-2338 minMetrics that Measure Up
Metrics that Measure UpThe Role of a SaaS Acquisition Marketplace - with Andrew Gazdecki, Founder and CEO AcquireSaaS company acquisition velocity will increase in 2025 and the role of marketplaces purpose built for buyer and sellers will become a must visit for both. If you are considering selling or buying a SaaS company, this discussion with Andrew Gazdecki, Founder and CEO at Acquire.com is a must listen. During the episode Andrew and our host, Ray Rike cover the following topics:The catalyst for founding Acquire.comThe trends in B2B SaaS start-up and early stage company acquisitionsTop lessons learned from the insights of hundreds of B2B SaaS acquisitionsSome of t...
2025-01-1621 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)ICONIQ Growth 2024 Marketing Budgets and Productivity ReportMarketing budget and productivity benchmarks are hard to find, so when Dave "CAC" Kellogg and Ray "Growth" Rike first saw the ICONIQ Growth Marketing Budget and Productivity Report - they knew it was a great topic for this episode of SaaS Talk with the Metrics Brothers.During today's episode, Dave and Ray discuss several critical Marketing Planning, Budget, and Productivity benchmarks including:Marketing budget as a percentage of RevenueOn-line versus off-line spendProgram vs People budget allocationOnline Marketing spend by channelOff-line Marketing spend by programOutsourcing and Agency spend by program typeMarketing efficiency benchmarksPipeline contribution sources
2024-12-1827 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)The Service Titan S-1ServiceTitan, a vertical SaaS company for the trades recently filed their S-1 and went public on December 12, 2024. Dave "CAC" Kellogg and Ray "Growth" Rike discuss many details regarding the S-1 including the basic enterprise value creating performance metrics and some very interesting aspects of the IPO structure.During this episode, Dave and Ray discuss several aspects of the S-1 and IPO measured against industry benchmarks including:ARR Growth RateRule of 40Net Dollar Retention RateCAC Payback Period Gross Margin S&M as a percentage of revenueR&D as a percentage of revenueARR per FTERevenue breakdown by category (Su...
2024-12-1227 minMetrics that Measure Up
Metrics that Measure UpThe Evolution of Variable Pricing Models & Revenue Management with Apurv Bansal - Founder and CEO ZenskarAs SaaS pricing evolves to be more variable in nature, such as in Usage-Based Pricing or Value-Based Pricing the requirements for a more flexible billing platform that also enhances the customer experience and also becomes a foundational component of financial reporting.Apurv Bansal, founder at Zenskar is converting that evolving need into a next generation billing platform. During this conversation with Apurv, our host Ray Rike covers the following topics with Apurv:The evolving nature of Usage-Based pricing and its Impact on Billing Software RequirementsThe role of customer experience in billing -Revenue Management - beyond manual...
2024-11-2030 minMetrics that Measure Up
Metrics that Measure UpSaaS CEO and CFO Collaboration - with Godard Abel and Chad Gold, CEO and CFO G2Godard Abel, CEO of G2 and Chad Gold, CFO at G2 led a session at SaaS Metrics Palooza 24'. This is an audio only version of their fireside chat with Metrics that Measure Up host, Ray Rike.During this episode, Godard, Chad and Ray discuss the following topics:When does a company need to hire a CFOWhat is the partnership dynamics between a CEO and CFOWhat are the investor and board responsibilities for a CEO vs CFO at G2What metrics become more important as a company scales to $100M ARR and above
2024-10-2936 minMetrics that Measure Up
Metrics that Measure UpB2B Marketing Metrics Framework - with Bill MaCaitis - Former CMO Slack, ZenDesk and SalesforceBill MaCaitis the former Chief Revenue Officer at Slack, and previously the CMO at Slack, CMO at Zendesk, and SVP of Marketing at Salesforce joins our host Ray Rike to share the Marketing Metrics Framework he developed during his experience as a multiple time Chief Marketing Officer. During today's episode Bill and Ray discuss various topics including:Top lessons learned from Marketing leadership roles at category leadersCatalyst for developing a Marketing metrics framework with six categoriesPrioritizing Marketing metrics that the CEO and CFO care aboutStarting his career in more traditional B2C media...
2024-10-0133 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Free Cash Flow - A Deep DiveFree Cash Flow is a key metric for any SaaS investor and thus for SaaS CFOs and CEOs. Moreover Free Cash Flow Margin is a key variable in the Rule of 40 - a key enterprise value creation metric. Dave "CAC" Kellogg and Ray "Growth" Rike dive deep into the value behind the FCF metric and the different ways to calculate!During this episode Dave and Ray discuss the following elements of Free Cash Flow:Where to find Free Cash Flow on public company filingsThe three primary Cash Flow statementsDifferent formulas to calculate Free Cash FlowThe impact o...
2024-09-1823 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Bessemer 2024 Cloud 100 ReportBessemer Venture Partners recently released their 9th annual Cloud 100 Report. Dave "CAC" Kellogg and Ray "Growth" Rike dive deep into the impact of AI companies on the top 100 private cloud companies which increased their aggregate enterprise value to $820B and increased their growth rate to 70%!Key highlights Dave and Ray discuss include:Aggregate enterprise value of the Cloud 100 increased 25% year over yearAverage growth rate increased from 55% in 2023 to 70% in 202497% of the Cloud 100 will be over $100M ARR by the end of the yearTop 10 companies in the Cloud 100 represent ~ 30% of the total Enterprise ValueAi companies represent the t...
2024-09-0921 minMetrics that Measure Up
Metrics that Measure UpEntering the U.S. SaaS Market from Europe - with Niclas Lilja, Founder and CEO YouniumNiclas Lilja, Founder and CEO at Younium recently joined our host, Ray Rike on the Metrics that Measure Up podcast to discuss his decision to re-locate from Sweden to the United States to better understand the U.S. buyer's market for recurring revenue billing solutions. During this fast-moving 30-minute conversation, Nic and Ray discuss the following topics:The Evolution of SaaS Pricing (yesterday, today and tomorrow)Global Expansion - The Cultural ChallengesHow Usage-Based or Hybrid Pricing Impacts SaaS Metrics CalculationTop 3 learnings as a European Founder and CEO entering the U.S. MarketWhy is...
2024-08-1333 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)The New SaaS Mendoza Line - Growth Expectations for a SaaS IPOThe SaaS Mendoza line highlights the slope of the long term growth rate that investors expect and operators should target on a path to IPO. Dave "CAC" Kellogg and Ray "Growth" Rike break down the updated expectations.Veteran software VC, Rory O’Driscoll of Scale Venture Partners proposed a theory to identify the growth rate below which a company may not be on the VC-to-IPO trajectory.In 2018, Rory started with an analysis of SaaS companies at the time of IPO. In 2018, SaaS companies going public had a minimum run rate ARR of $100M and at leas...
2024-08-1322 minMetrics that Measure Up
Metrics that Measure UpThe Global Sales Tax Challenge for SaaS Companies - with Michelle Valentine, Founder and CEO AnrokMichelle Valentine, Founder and CEO of Anrok is taking on the Sales Tax compliance challenges for B2B SaaS companies. Global Sales Tax compliance is a critical obstacle to successfully deploying a global Product-Led Growth strategy.Michelle's conversation with our host, Ray Rike covers a wide array of topics including:Evolution of Sales Tax and Compliance in SaaSChallenges of Global Sales Tax ComplianceDynamic Nature of SaaS Sales TaxEvolution from Investment Banking to Venture Capital to B2B SaaS Founder/CEOWhat was the catalyst for Michelle to found Anrok? Michelle's experience as a...
2024-08-0628 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)The OneStream IPO and S-1 BreakdownOneStream went public on July 24, 2024 and Dave "CAC" Kellogg and Ray "Growth" Rike dedicated this episode to discussing their S-1 and Initial Public Offering (IPO). OneStream, the company offering their Digital Finance Cloud to the Office of Finance has a long history including being self-funded, being acquired by Private Equity (KKR) in 2019 and beginning the transition from a perpetual license software company to a SaaS company in 2020 on the path to their IPO.During the episode, Dave and Ray discuss multiple aspects of the OneStream public offering including:The history of OneStreamKKR investment in 2019IPO pricingUmbrella...
2024-07-3026 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Burn Multiple = Net Burn/Net New ARRBurn Multiple is a metric created by David Sacks to measure the capital efficiency of ARR growth in B2B SaaS companies. In this episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss alternatives to the Burn Multiple and then dive into the details of the two primary burn multiple components which are Net Burn and Net New ARR.There are multiple metrics that attempt to measure capital efficiency of B2B SaaS companies including:Hype Ratio = Capital Raised / ARRCash Conversion Score: Current ARR / (Total Capital Raised to date - cash)Efficiency Score = Net New ARR...
2024-07-2424 minMetrics that Measure Up
Metrics that Measure UpThe Start-Up CEO Field Guide - with Matthew Blumberg, Founder and CEO BolsterMatthew Blumberg, author of the Start-Up CEO Field Guide and founder of Bolster provides his insights and highlights from his series of books for start-up executives. Our host, Ray Rike, and Matthew discuss many of the main topics in the Start-Up CEO and directly from Matthew's experience as a multiple-time founder and CEO including:Lessons from being the founder & CEO at the same company for ~ 20 yearsImportance of Authentic Leadership in Changing TimesMoving beyond Storytelling to Execution to Selling your companyEach book in the "Start-Up" series was written specifically to help founders and CEOs u...
2024-07-2240 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Bessemer Venture Partners - State of the Cloud 2024Bessemer Venture Partners recently released their "State of the Cloud 24" which included the catch phrase "The Legacy Cloud is Dead - Long Live AI Cloud!" Dave "CAC" Kellogg and Ray "Growth" Rike discuss the report and the opportunities and threats to traditional SaaS companies.Topics discussed include:Social Media Buzz and Sources of "SaaS is Dead"Gen AI VC Funding Categories and SourcesTop Five Gen AI Trends Trend 1: AI foundation models set the stage for Big Tech’s new battle-of-the-century Trend 2: AI turning all of us into 10X developers Trend 3: Multimodal mo...
2024-07-1625 minMetrics that Measure Up
Metrics that Measure UpSelling Business Value to the CFO and CRO - with Sean Brophy, Head of Global Sales, PigmentSean Brophy, the Head of Global Sales at Pigment joins our host, Ray Rike to discuss selling the Return on Investment of Financial Planning, Modeling, and Forecasting Software to both the Chief Financial Officer and the Chief Revenue Officer.Topics discussed during the conversation include:The challenges of selling to the CFO & CRO as economic buyersHow the business perspective on the value of planning, modeling, and forecasting has evolvedProving value and ROI to the CFO as the economic buyerTop Sales Performance MetricsSean has spent 20+ years on helping companies turn data into...
2024-07-0929 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)The Generative AI Disruption on SaaS Growth and Churn RatesMcKinsey recently published a report entitled "Navigating the Generative AI Disruption in Software" that Dave "CAC" Kellogg and Ray "Growth" Rike discuss in his episode.Some of the primary topics discussed include:GEN AI penetration velocity today vs SaaS in the early daysGEN AI impact on switching from traditional SW/SaaS vendorsWhere will the rewards of Gen AI goImpact on SaaS Growth and Churn RatesOne of the most interesting parts of the report and this episode is that expansion growth rates of software will increase for those with embedded generative AI...
2024-07-0824 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Pricing vs Valuing Companies - The EV/EBITDA MultipleWhat is the difference between the price and value of a SaaS company? How do metrics such as Enterprise Value to  EBITDA multiples play a role in this discussion? Dave "CAC" Kellogg and Ray "Growth Rike discuss the topic on this episode of SaaS Talk with the Metrics Brother and cover a wide array of topics including:What is a SaaS company worth?What is the definition of "price vs value" in the stock marketExamining Valuation Multiples What They Miss, Why They Differ, and the Link to FundamentalsHow Cash and Debt impacts Enterprise ValueEV/EBITDA vs EV/FCF vs...
2024-07-0120 minMetrics that Measure Up
Metrics that Measure UpThe Evolution of B2B Software Reviews - with Godard Abel, G2 Founder and CEOGodard Abel, Founder and CEO of G2 is a pioneer in the world of B2B Software and SaaS reviews joins our host, Ray Rike to discuss the benefits of being a multiple-time CEO as he guides G2 into the next stage of growth and success. During the conversation, Godard and Ray cover a wide array of topics including:The benefit of being a multiple-time B2B SaaS Founder and CEOHow the experience of a Salesforce acquisition impacts perspectiveThe vision behind G2 and B2B Software Reviews (yesterday and tomorrow)How AI will change the B2B SaaS...
2024-06-2637 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Go-to-Market Trouble Shooting - "Growth's" MethodologyTrouble shooting Go-to-Market (GTM) issues is a critical competency to master for every SaaS company as they face the pressures of lower growth and reduced revenue growth efficiency. Dave "CAC" Kellogg and Ray "Growth" Rike introduce a GTM trouble shooting framework that addresses the five primary opportunities to improve GTM efficiency.The five key areas of Go-to-Market efficiency opportunities include:Pipeline GenerationPipeline ConversionWin Rates + ACVCustomer RetentionCustomer ExpansionCAC and Growth discuss some of the key metrics that measure the performance and health of each of the above areas. In addition, as two f...
2024-06-1822 minMetrics that Measure Up
Metrics that Measure UpSelling to the CFO - with Tim Riitters, CFO at GongTim Riitters, CFO at Gong sits down with our host Ray Rike to discuss the keys to successfully selling to a CFO. Tim provides a unique perspective as both a multiple time CFO and being the CFO at Gong who is helping to make a CFOs live easier with their Revenue Intelligence and AI enables forecasting solution!During this episode we cover four primary topics with Tim including:How Tim uses SaaS metrics to inform decision making at GongHow Gong uses SaaS metrics in board reporting and QBRsThe key considerations to understand when selling technology to...
2024-06-1233 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Benchmarkit 2024 SaaS Performance Metrics Benchmark ReportBenchmarkit recently published their 2024 SaaS Performance Metrics Benchmark Report based upon 936 B2B SaaS companies participation. Dave "CAC" Kellogg and Ray "Growth" Rike discuss the recent trends and insights.SaaS Metrics and the corresponding benchmarks discussed include:2023 Growth Rates2024 Planned Growth RatesCAC Ratio (Blended, New and Expansion)CAC Payback PeriodNet Revenue RetentionSales and Marketing expenses as a % of RevenueARR per EmployeeThe full report and interactive benchmarking tool can be reached at: benchmarkit.ai/2024benchmarksIf you work in the B2B SaaS or Cloud industry this episode is a m...
2024-06-1223 minMetrics that Measure Up
Metrics that Measure UpThe Future of B2B Events - with Patrick Smith, CMO at CventPatrick Smith, Chief Marketing Officer at Cvent joined our host Ray Rike to discuss the Future of B2B Events   including the latest trends and critical components required to engage attendees in 2024 and beyond.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2024-06-0726 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Is Pipeline Coverage Ratio simply the Inverse of Win Rate?Is Pipeline Coverage Ratio simply the inverse of the win rate? Many people will translate a 20% win rate into the need for a 5:1 Pipeline Coverage Ratio - Dave "CAC" Kellogg and Ray "Growth" Rike dive into why that just isn't the case! There are multiple variables that need to be considered including:Win Rate versus Closed-Won Rate Conversion - there is a differenceWhat happens to Pipeline Coverage Ratio when deals are pushed into or pushed out of the quarterHow is Pipeline Coverage Ratio different in a 30 day sales cycle versus a 180 day sale cycleBottom line - why Pipeline Co...
2024-06-0621 minMetrics that Measure Up
Metrics that Measure UpThe State of Global Hiring - with Tony Jamous, Founder and CEO Oyster HRTony Jamous, Founder and CEO Oyster HR share his insights on the global employee strategy imperative and his insights into why global employment is so important to the world's economy. During this episode, Tony and our host, Ray Rike discuss a wide array of global employment topics including:The Sustainable CEO - the what, why and howWhy global employment is important to the world economyThe reality of global employees - it may surprise youThe top three challenges in implementing a global employee strategySee Privacy Policy at https://art19.com/privacy and California Privacy...
2024-06-0526 minMetrics that Measure Up
Metrics that Measure UpThe Journey to Head of Marketing - with Brandon Redlinger, VP Marketing Chili PiperBrandon Redlinger, Vice President of Marketing joins our host Ray Rike to discuss his journey to becoming the head of marketing for Chili Piper, a leading B2B SaaS company. The topics they cover include:The path to VP Marketing and beyondThe benefit of building a personal LinkedIn brand and followingThe evolution of the B2B SaaS CMO roleHow will B2B Marketing evolve in the AI eraBrandon's first role was as a Sales Development Representative and then as an AE for a few years. Then he discovered his passion for technology and...
2024-05-2937 minMetrics that Measure Up
Metrics that Measure UpThe Evolution of Revenue Operations - with Henry Mizel, SVP RevOps at ApolloHenry Mizel, the Senior Vice President of Revenue Operations and Partnerships at Apollo.io has over 8 years of experience as a Revenue Operations professional. During today's episode Henry and our Host, Ray Rike discuss the evolution of Revenue Operations as a function and a profession including the below topics:The evolution of Revenue OperationsThe primary responsibilities and measurements of RevOpsRevOps - strategic function or a tactical departmentProduct function to GTM executives (Data Side)Examples of unique value deliveryIf you are a Revenue Operations professional or an executive leader interested in learning more about h...
2024-05-2229 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)2024 SaaS Account Executive Benchmarks - The Bridge Group ReportSaaS Account Executive Benchmarks including On-Target Earnings, Commission Rates, Quota, Quota Achievement, Renewal and Expansion Responsibilities are a few of the benchmarks that Dave "CAC" Kellogg and Ray "Growth" Rike discuss in this episode.Account Executive Benchmarks discussion include:On-Target Earnings (2024 vs 2022)Base Salary and Variable Compensation MixCommission Rates (2024 vs 2022)Quota Assignment by ACVQuota AchievementRenewal and Expansion ResponsibilitiesIf you are leading a B2B SaaS sales team or have one in your company that directly impacts financial performance this is a must listen episode of SaaS Talk with the Metrics Brothers!
2024-05-2222 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Redpoint Venture - State of the Market '24 Report ReviewLogan Bartlett, Managing Director at Redpoint Ventures recently shared the Market Overview Report they presented to their Limited Partners in March '24 at their AGM event at the Chase Center in San Francisco. Ray "Growth" Rike and Dave "CAC" Kellogg review the key insights during this episode.Insights that Dave and Ray discussion include:Enterprise Valuations - a return to 2019Growth Rate trends - a return to a time long ago in a land far awayThe value of Growth vs Profitability - the trends and the factsDown Rounds, Shut Downs and No Rounds
2024-05-1521 minMetrics that Measure Up
Metrics that Measure UpAI Enabled Customer Communications - with David Daneshgar, Co-Founder and CEO WhippyHow does being a World Series of Poker champion influence the entrepreneurial journey? That was one of the surprising insights that David Daneshgar, Co-Founder and CEO of Whippy shared during his appearance on this weeks episode.During David's conversation with our host, Ray Rike he shared his experiences and vision for AI enabled customer communications which including the below topics:How being a World Series of Poker Champion helps David as an entrepreneurThe promise, potential and reality of AI empowered customer communicationsCustomer Use Cases for AI enabled customer communicationsIf you are...
2024-05-0828 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Rubrik S-1 and IPO - A Growth and Profitability Metrics ReviewRubrik, a cloud industry cybersecurity company went public on April 25th - Dave "CAC" Kellogg and Ray "Growth" Rike break down the key metrics that Rubrik used as the foundation to their S-1 and Initial Public Offering. Those metrics include:Annual Recurring Revenue GrowthRevenue (GAAP) GrowthNet Revenue RetentionSales and Marketing Expenses as % of RevenueFree Cash Flow versus Net IncomeThe Metrics Brothers also discuss the Rubrik transition to a recurring revenue model and the two-tier stock structure used to ensure voting control remains with the founders and early investors.See Privacy Policy a...
2024-05-0823 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Growth Endurance in SaaS - A New Normal?Dave "CAC" Kellogg and Ray "Growth" Rike discuss how a "growth rate" endures for a SaaS company trend over time!Topics covered during the conversation include:T2D3 Growth Model and Mantra from 2015"56789" Growth Model from Metric Brother Dave "CAC" KelloggThe Impact of Growth Endurance decreasing to 65% in 2023 versus 80% in 2021Growth Endurance is the measure of how a company's growth rate endures over time: GE = current year’s growth rate / last year’s growth rate.At an 80% Growth Endurance (2021 value) says that a companies growth rate in the next year will...
2024-04-3021 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)SaaS Metrics Maturity Model - Part 2Dave "CAC" Kellogg and Ray "Growth" Rike continue their discussion on the SaaS Metrics Maturity Model which includes the below five levels:Level 1: FoundationLevel 2: TrustLevel 3: Strategic LinkageLevel 4: Metrics CultureLevel 5: TrajectoryLevel 1:  Lay the foundationDefinitions and calculationsPipeline stages, forecast categories, close dates, values, SaaS metricsSemantics - what do words like best case, forecast, commit and downside meanInstrument underlying systems (GL, CRM, Billing, HCM, etc)Consider Metrics CommitteeLevel 2:  Build trustTemplates, templates, templatesMetrics selection & presentationHistory & context - always include footnotes on how metrics are calculatedRegular Cadence:  which templates use...
2024-04-2524 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)SaaS Metrics Maturity Model - Part 1Dave "CAC" Kellogg and Ray "Growth" Rike discuss the 5 root causes that created the need to develop a SaaS Metrics Maturity Model for companies as they scale.The top five root causes that lead to the 15 primary problems in how companies use metrics include:There’s no shared metrics foundationThere’s no trustMetrics are not integral to strategyThe culture is not metrics-drivenMetrics are not being used define trajectory and long-term goalsThis episode discusses the key challenges in using metrics and the approaches to address those challenges. This discussion builds up to the...
2024-04-1622 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Customer Lifetime Value to CAC Ratio - The Ultimate Compound SaaS MetricDave "CAC" Kellogg and Ray "Growth" Rike discuss the Customer Lifetime Value to Customer Acquisition Cost (LTV:CAC) Ratio - a metric many consider the ultimate compound metric that investors love.During this episode topics covered include:How to calculate Customer Lifetime ValueHow to calculate Customer Acquisition CostBenchmarks for LTV:CAC Ratio and the translation to Rate of ReturnPrimary input variables and predictive indicators to optimize LTV:CAC RatioIf you have ever heard of the LTV:CAC Ratio or just are interested in some of the details and finer points from...
2024-04-1118 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)CAC Ratio - An Under Utilized SaaS MetricThis is a replay of one of the most popular SaaS Talk episodes (#5) published in season #1. Dave "CAC" Kellogg and Ray "Growth" Rike dive deep into all things Customer Acquisition Cost (CAC) including the CAC Ratio.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2024-04-0223 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Valuation Metrics and the Unicorn Club - A wild 10 year ride that is not over yetAileen Lee, Founder and Managing Partner at Cowboy Ventures recently wrote an article entitled "Welcome Back to the Unicorn Club, 10 Years Later" (1/18/24) which was a follow up to an article she wrote in November, 2013 entitled "Welcome to the Unicorn Club: Learning from Billion-Dollar Startups".Our SaaS Talk™ with the Metrics Brothers co-hosts, Dave "CAC" Kellogg and Ray "Growth" Rike do a deep dive into how private and public company valuations are calculate, explore the difference between Market Capitalization and Enterprise Value, and uncover a few of the "inside baseball" secrets to how $1B Unicorn may be worth mu...
2024-03-2123 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)ICONIQ GTM Metrics for Board MeetingsICONIQ Growth recently published their "Essential Go-to-Market (GTM) Board Slides", which includes the categories and metrics that they recommend be included in the GTM portion of the board deck. The template includes slides for the each category of GTM metrics they recommend including:GTM ScorecardIdeal Customer ProfileARR FunnelLogo VelocityRevenue and Logo RetentionWin/Loss AnalysisPipelineLead and Funnel ConversionSales Capacity and ProductivityTeam Update and PlanningDave "CAC" Kellogg and Ray "Growth" Rike identify and discuss their perspectives on the top slides in the template, while also highlighting a couple of additional slides that would be valuable.
2024-03-1225 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)SaaS and Cloud Contract Terms - Common Paper Benchmark ReportCommon Paper recently released a benchmark report on Cloud contract terms and conditions based upon data from over 1,000 companies. This is the first benchmarking report we have found that covers SaaS/Cloud Master Service Agreements.Dave "CAC" Kellogg and Ray "Growth" Rike, better known as the Metrics Brothers break down the benchmarks contained in the report including:Agreement LengthPayment TermsLimitations of LiabilityAI and Data PrivacyInsurance RequirementsDesign Partner AgreementsIf you are responsible for designing, negotiating or enforcing Master Service Agreements in the Cloud industry, this episode provides broad and detailed insights on t...
2024-03-0521 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Top Metrics and Benchmarks for Customer Success - with special guest Nick Mehta, CEO GainsightNick Mehta, CEO of Gainsight joins Dave "CAC" Kellogg and Ray "Growth" Rike to discuss all things Customer Success and metrics! This is a "special episode" that combines deep Customer Success (CS) expertise with moments of light humor, pop culture references, and SaaS industry insider insights!Topics discussed and benchmarks shared during this episode include:ARR per CSMCustomers per CSMCustomer Success Reporting RelationshipsExpansion ARR and Renewal ResponsibilityCSAT or NPSFurther into the episode, additional topics covered include:Priority Outcome Metrics for CSPrimary Leading Indicators for CSCustomer Verified Outcomes
2024-02-2720 minMetrics that Measure Up
Metrics that Measure UpHas SaaS lost Go-to-Market Fit - with Jacco van der Kooji, founder and CEO Winning by DesignSpeaking to Jacco van der Kooij, Founder and CEO, Winning by Design is like drinking a shot of espresso first thing in the morning.During this episode of the Metrics that Measure Up podcast, our host Ray Rike covers a wide array of topics that essentially asks the question - "Has SaaS lost Go-to-Market Fit?" and if so "What to do about it". Topics covered include:Data that highlights the need to change Go-to-Market tactics in SaaSThe concept and reality of the need to "Cut to Grow"The importance of Unit EconomicsGo-to-Market Fit - What is...
2024-02-2330 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Top Goals and Metrics for Customer ServiceDave "CAC" Kellogg and Ray "Growth" Rike discuss the top metrics for a Customer Service organization that span the top three goals of CS including resolving, deflecting, and/or preventing cases.During this episode, we lean heavily on CAC's background as a technical support agent for the first two years of his career, and then as the head of the Salesforce Service Cloud.The primary job of Customer Service (Customer Support) including the three below macro-level goalsResolve CasesDeflect CasesPrevent CasesWhat are the top metrics to measure the performance...
2024-02-2020 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Top Metrics for Professional Services in a B2B SaaS CompanyWhat are the top metrics for a Professional Services (PS) leader in a B2B SaaS company? During this episode, our hosts Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top PS metrics including:Professional Services Revenue / BillingsGross Margin (%)Billable Utilization Rate ($ and Hours)Non Billable Utilization including reasonsCapacity ($ Billables and # Hours)Before diving deep into the actual metrics, Dave highlighted that PS's primary job is to "maximize ARR without losing money". A key highlight on the role of PS is that it is not primarily responsible for maximizing PS Revenue or PS...
2024-02-1424 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Top Metrics for a Chief Customer OfficerDave "CAC" Kellogg and Ray "Growth" Rike discuss the top metrics for a Chief Customer Officer to use presenting to the board and to report to the executive team when the CCO has responsibility for: 1) Customer Success; 2) Professional Services and; 3) Customer SupportNet Revenue RetentionGross Revenue RetentionCustomer Health ScoreBillable PS RevenueBillable UtilizationGross MarginCases per AgentPost Case Closed CSATDeflectionsThose these are the high level metrics for a CCO, each function will have more detailed lagging and leading indicator metrics that Dave and Ray will cover in subsequent episodes of SaaS Talk with the Metrics...
2024-02-1022 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Top 7 Metrics for a Chief Marketing OfficerWhat are the top metrics for a Chief Marketing Officer to use when presenting to the board of directors and in a Quarterly Business Review. Dave "CAC" Kellogg and Ray "Growth" Rike discuss the below top 7 CMO metrics during this episode:Marketing Sourced Pipeline GenerationMarketing Sourced Pipeline ConversionDay 1 Pipeline CoverageDemand Generation Cost per OpportunityBrand AwarenessWebsite VisitorsSales CSATDave recently wrote a detailed blog article on this topic which can be read by clicking here."CAC" is a huge fan of the phrase "Marketing creates pipeline that closes" and dives into the detail o...
2024-02-0522 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)5 Top Metrics that Matter for a Chief Revenue OfficerTop 5 Metrics for Chief Revenue Officers that own the entire customer journey, including Customer Acquisition, Customer Retention and Customer Expansion process.Dave "CAC" Kellogg and Ray "Growth" Rike discuss 5 of the top metrics for a Chief Revenue Officer in 2024 including:ARR "Actual vs Plan" - the keep your job metricPipeline Performance - Coverage & EfficiencyNet Revenue RetentionCAC RatioCLTV:CAC RatioKey context to this episode, is it discusses 5 of the top metrics for a true Chief Revenue Officer, not a SVP/VP Sales with the CRO title. CROs are responsible for revenue growth...
2024-01-2522 minMetrics that Measure Up
Metrics that Measure UpThe Evolution of Customer Success - with You Mon Tsang, Founder and CEO ChurnZeroYou Mon Tsang is the founder and CEO of ChurnZero. During this episode, You Mon and our host, Ray Rike discuss the following topics:How the role of Customer Success has evolved over the past 12 - 24 monthsHow the measurements used to determine CS ROI have evolvedThe top three metrics that You Mon recommends for Customer Success teamsThe catalyst for founding ChurnZero began when he was a Marketing leader and had a large selection of technologies to automate, manage, and measure marketing performance. When You Mon assumed responsibility for Customer Success, he quickly realized...
2024-01-1736 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Rule of X - beyond the Rule of 40Rule of 40 has been the standard metric B2B SaaS investors and operators have used to measure balanced growth...will the Rule of 40 be surpassed by the new Rule of X recently created by Bessemer Ventures? Join Dave "CAC" Kellogg and Ray "Growth" Rike as they discuss the details about the Rule of X including:Foundational calculation formula for the Rule of XHow to find the "Growth Weighted" M in the formulaWhat is a good "Rule of X" scoreThe Rule of 40 has been around for over a decade - but it was missing...
2024-01-1622 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Growth Adjusted Enterprise Value to Revenue Multiple (ERG)How the Enterprise Value of a SaaS company impacted by growth rate is the topic of today's conversation with Dave "CAC" Kellogg and Ray "Growth" Rike - the result is a new metric named "ERG" - the Enterprise Value to Revenue to Growth Rate Multiple.During this episode, Dave and Ray highlight several leading public, B2B Cloud companies and how their Enterprise Value to Revenue multiples are impacted when the growth rate is factored in. With a public Cloud/SaaS company median growth rate of 21%, the median Enterprise Value to Revenue multiple of 6.1x a...
2024-01-1022 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)2024 SaaS Metrics PredictionsDave "CAC" Kellogg and Ray "Growth" Rike go out on a limb and share their predictions on the Top 5 SaaS Metrics in 2024 - some are old friends and two are brand new for 2024!!!2023 was a year focused on efficient growth, extending cash runways and making progress towards profitability. Simultaneously, certain metrics became more important in correlation to enterprise value to revenue multiples - including the re-emergence of the Rule of 40 being critical to company valuations. Which metrics are Dave and Ray predicting as the Top Five for 2024:Rule of X - a growth-weighted Rule...
2024-01-0322 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)KeyBanc Capital Markets 2023 SaaS Benchmark ReportDave "CAC" Kellogg and Ray "Growth" Rike discuss the long standing, industry standard SaaS Metrics Benchmark report from KeyBanc Capital Markets, which was released in December, 2023.If you are a long-time SaaS veteran or new to the SaaS industry - this report has been the de facto SaaS Metrics benchmarking report for 14 years. This year's report includes a total population of 106 companies, and often comes up short in comparison to previous year's report. The small population makes segmenting the benchmarks by company size or ACV much very difficult - and benchmarks that are relevant to company size...
2023-12-2922 minMetrics that Measure Up
Metrics that Measure UpCorporate Venture Capital Investing at Microsoft - with Peter Berg, Managing Partner at M12Peter Berg, Managing Partner at M12 - the Microsoft corporate venture capital arm joins our host, Ray Rike to discuss the trends and measurements of success in venture capital inside Microsoft.Topics that Peter provide deep insights into included:The role of Corporate Venture Capital - insight from Visa and MicrosoftThe evolution of venture investing in 2024 and beyondMega-trends that will shape the future of technology investing Top 3 Cloud/SaaS Industry forecasts for 2024If you are interested in how large technology companies use a captive internal VC organization to drive strategy, ecosystem reach...
2023-12-2028 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Battery Ventures "State of the OpenCloud 2023" Report - Part 2Dave "CAC" Kellogg and Ray "Growth" Rike continue their break down the recent Battery Ventures - State of the OpenCloud 2023 Report which includes a historic view of performance benchmarks and some predictions on how AI will impact performance metrics in the future.During Part 2 of this episode the co-hosts cover several metrics and SaaS industry trends including:Growth RatesTechnology Buyer Sentiment heading into 2024The impact of balanced growth + profitabilityBusiness model and pricing evolutionStock Option Re-pricingThe human capital impact of AI...beware Sales and MarketingThe entire report is available by clicking here.
2023-12-2034 minMetrics that Measure Up
Metrics that Measure UpB2B Demand Generation Investment and Performance Trends - with Kevan Savage, The Alexander GroupKevan Savage, Principal of the Marketing practice at the Alexander Group shares the results of the research and associated report from the Alexander Group - Unveiling Pipeline to Profits with our host, Ray Rike. The report highlights the trends in demand generation and the associated return on investment of those changes. Key topics discussed during this episode include:Marketing expense trends as a % of RevenueAllocation of Marketing investments for Demand GenerationPipeline contribution by sourceFull conversion benchmarks from Marketing Qualified Leads to RevenueAs companies model and plan for next year - this episode is...
2023-12-1229 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Battery Ventures "State of the OpenCloud 2023" Report - Part 1Dave "CAC" Kellogg and Ray "Growth" Rike break down the recent Battery Ventures - State of the OpenCloud 2023 Report which includes a historic view of performance benchmarks and some predictions on how AI will impact performance metrics in the future.During this episode the co-hosts cover several metrics and SaaS industry trends including:Growth Rates Technology Buyer Sentiment heading into 2024The impact of balanced growth + profitabilityBusiness model and pricing evolutionStock Option Re-pricingThe human capital impact of AI...beware Sales and MarketingThe entire report is available by clicking here.See...
2023-12-1219 minMetrics that Measure Up
Metrics that Measure UpCloud Computing Cost Management - with Phil Pergola, CEO CloudZeroPhil Pergola, CEO at CloudZero shares his unique insights into how to better understand, manage, and reduce the Cost of Goods Sold associated with using Cloud Computing infrastructure for B2B SaaS applications. During this episode Phil and our host, Ray Rike discuss the following topics:Cloud Cost Trends as a percentage of the Cost of Goods Sold (COGS)Reducing Cloud costs techniques beyond vendor negotiationHow to identify Cloud cost-saving opportunitiesGross Margins in the B2B SaaS industry have remained fairly stable over the past 10 years - so why focus on Cloud costs...
2023-11-2838 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)OpenView Partners 2023 SaaS Benchmark Report AnalysisDave "CAC" Kellogg and Ray "Growth" Rike analyze the recently published OpenView Partners 2023 Benchmark Report which was conducted in partnership with Paddle. Interesting insights into the declining growth rates and increased customer churn trends.Key metrics and the associated benchmarks segmented by company ARR analyzed include:Growth RateRule of 40Net Revenue RetentionGross Revenue RetentionCAC Payback PeriodHeadcountRevenue/FTEThe OpenView 2023 Benchmark Report is at: openviewpartners.com/2023-saas-benchmarks-report/See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2023-11-2826 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Presenting Metrics at Board MeetingsPresenting performance metrics at a board meeting is a critical skill for every SaaS CEO, CFO and executive team member - Dave "CAC" Kellogg and Ray "Growth" Rike share a few best practices during this episode including:First slide provides a holistic executive summarySecond slide establishes the foundation for every other slideThe importance of showing trends and establishing contextMistakes to avoidThis episode encapsulates much of the content from two different presentations shared at SaaStr annual 23' and SaaS Metrics Palooza 23'See Privacy Policy at https://art19.com/privacy and California...
2023-11-0728 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Historic SaaS Benchmarks and TrendsSaaS metric benchmark trends over the last decade highlights the challenges associated with the rapid expansion and evolution of the B2B SaaS industry. Some of the significant changes that every SaaS industry stakeholder should understand include:Expansion as a % of Revenue GrowthGross Churn RateNet Revenue RateCustomer Acquisition Cost Ratio (cost of acquiring a $ of Growth ARR - New and Expansion)Rule of 40ARR per FTEMatt Harney - at Cloud Ratings did a great job at putting this report together and we highly recommend everyone take a look at: cloudratings.com/saas-benchmarks-historical/ to...
2023-11-0322 minMetrics that Measure Up
Metrics that Measure UpThe Evolution of the SaaS CFO Role - with Chad Gold, SalesloftChad Gold, the CFO at B2B SaaS Sales Engagement Platform leader Salesloft, shares how the role of a SaaS CFO has evolved over the last few years.Chad and the Metrics that Measure Up podcast host, Ray Rike discuss the following topics during this episode:How the B2B SaaS CFO role has evolvedHow performance metrics are used to manage and report on the businessHow performance metrics are used for budgeting and planningHow the B2B SaaS CFO Role will evolve over the next few yearsChad started his career as...
2023-10-2426 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Bookings, TCV, ACV, Billings and RevenueDave "CAC" Kellogg and Ray "Growth" Rike discuss all things Bookings, Total Contract Value, Annual Contract Value, Billings and revenue including:Bookings vs Total Contract Value vs Annual Contract ValueBillings - more than an invoice?Revenue - CARR, ARR and GAAPB2B SaaS companies regularly use the above terms, but unfortunately not always consistently defined, calculated and/or utilized.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2023-10-1826 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Top Take Aways from ICONIQ | Growth 2023 Benchmark ReportDave "CAC" Kellogg and Ray "Growth" Rike dive deep into the ICONIQ | GROWTH 2023 - The New Era of Efficient Growth Report to discussed several key report components including:Enterprise Five MetricsResiliency RubricTrade-off between Growth and EfficiencyExpansion vs New Logo contribution to New ARROperating Expenses as a % of RevenueBenchmark utilization cautions, concerns and insightsGo grab the ICONIQ | Growth Report - take it for a read while listening to this episode to see if some of the key points Dave and Ray make resonate with your own personal perspectives.See Privacy Policy at...
2023-10-0525 minMetrics that Measure Up
Metrics that Measure UpMostly Metrics - The Creator's Challenges with CJ GustafsonCJ Gustafson, CFO at PartsTech and the creator of the Mostly Metrics Newsletter and Run the Numbers podcast joins our host Ray Rike on this episode to discussVanity Metrics and why they are so dangerousSaaS Metrics that might not be that valuableCautions when using a Usage-Based Pricing modelThe motivation of being a social media creator for B2B SaaSThe challenges of being a social media creatorCJ and Ray share several interesting insights and sole disclosing perspectives on the opportunities and challenges of creating content on all things SaaS MetricsSee...
2023-09-2632 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Net Revenue RetentionDave "CAC" Kellogg and Ray "Growth" Rike continue their discussion on the importance of measuring revenue retention. This week they cover Net Revenue Retention (NRR) - a top three B2B SaaS Metric. 'During this episode they cover many aspects of how to calculate and use Net Revenue Retention including:Cohort method versus formula methodThe impact of Usage-Based Pricing on the NRR calculationNRR benchmarks using a Good, Better, Best frameworkIdeas on how to optimize and increase NRRIn addition, Dave and Ray answer three audience submitted questions - fulfilling their goal...
2023-09-2127 minMetrics that Measure Up
Metrics that Measure UpHacking SaaS - with Eric Mersch, author and Partner FLG PartnersEric Mersch is the author of "Hacking SaaS" and a partner at FLG Partners. Eric joined our host, Ray Rike to discuss the details behind the thought process of writing the book and why he segmented it into discrete sections and chapters based upon the following:SMB to Mid-Market B2BEnterprise B2BB2CVertical Industry SolutionsHorizontal SolutionsDuring this episode, Eric and Ray will dive into several of the B2B SaaS Metrics that Eric wrote about including:Customer Lifetime Value to CAC (CLTV:CAC Ratio)Net Revenue Retention (aka Dollar Based Net...
2023-09-1938 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Klaviyo S-1 Metrics BreakdownOn this episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss four SaaS metrics from the Klaviyo S-1 including:Annual Recurring Revenue (ARR)CAC Payback PeriodGross Revenue Retention (GRR)Net Revenue Retention (NRR)This conversation covers many of the nuances of SaaS metrics and uncovers the lack of a standard way that even the best companies define and calculate SaaS metricsSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2023-09-1425 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Gross Revenue RetentionOn this episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss Gross Revenue Retention (GRR), aka Gross Dollar Retention (GDR), and the different nuances to consider when calculating this metric.In addition, Dave and Ray discuss why this metric is important, how to calculate GRR and how to use the results to inform decision making.The Metrics brothers discuss the following nuances of calculating Gross Revenue RetentionThe definition of GRRCohort vs Formula MethodWhat to exclude and include in GRRHow is GRR impacted by Product Led Growth and/or Usage-Based Pricing environmentsHow does Churn...
2023-09-0526 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Customer Lifetime Value - It's not that simple - SaaS Talk with the Metrics BrothersOn this episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss Customer Lifetime Value, and the different input variables required to calculate this compound, multi-variable metric.The Metrics brothers discuss the following nuances of calculating Customer Lifetime ValueThe basics - CLTV or LTVRevenue or Gross ProfitWhich number to use for churn in the formula (GRR, Logo Churn, all ARR or only available to renew ARR)Which number to use for the Average Revenue Per Account (ARPA) - new customers only or all customersIf you love the nuances and details of...
2023-08-2121 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Usage-Based Pricing and CAC - The calculation impact is significantOn this episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss in detail how Usage-Based Pricing (UBP)  impacts the calculation of Customer Acquisition Cost and it's efficiency derivatives including CAC Ratio and CAC Payback Period.They discuss the three primary different types of Usage-Based Pricing Models including:Pure usage-based or consumption-based pricing with no minimum commitmentsMinimum commitment agreement that includes up to #x units and then overage $/unit over the minimumAnnual Subscription agreement to the platform and a $/unit of usage in addition to the annual subscriptionEach of the above models ca...
2023-08-1522 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Product Led Growth and the impact on Customer Acquisition CostThe Metrics Brothers discuss how Product-Led Growth (PLG) including the use of Freemiums and/or Free Trials impacts the Customer Acquisition Cost (CAC) calculation. Each PLG model may have different times to value, conversion rates to paid users, different definitions of when a free user becomes a customer which all can impact the CAC calculation formula and the resultant usefulness of the metricsDuring this weeks episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss CAC Payback Period, and provide a little entertainment along the journey to using CAC Payback Period in your SaaS company....
2023-08-0123 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)CAC Payback PeriodThe Metrics Brothers discuss the use of Customer Acquisition Cost Payback Period (CAC Payback Period). On the surface CAC Payback Period (CPP) is easy to understand, yet in practice there are many nuances and considerations such as using Gross Margin in the CPP calculation, and if CAC Payback Period is an efficiency, risk or return metric.During this weeks episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss CAC Payback Period, and provide a little entertainment along the journey to using CAC Payback Period in your SaaS company.See Privacy Policy at https://art19.com...
2023-07-2722 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Advanced Customer Acquisition Cost (CAC)The Metrics Brothers discuss advanced topics and uses of Customer Acquisition Cost (CAC) and the CAC Ratio. On the surface CAC and CAC related metrics appear easy to understand, yet in practice there are many nuances, considerations and approaches to optimize the insights provided by CAC.During this weeks episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss those advanced topics, and provide a little entertainment along the journey to using CAC in your SaaS company.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2023-07-1827 minMetrics that Measure Up
Metrics that Measure UpCommunity + Content + Event Lead Growth - with Anthony Kennada, Founder and CEO AudiencePlusAnthony Kennada, is the founder and CEO of AudiencePlus and formerly the Chief Marketing Officer at Hopin and Gainsight...quite the pedigree!Anthony joined our host, Ray Rike to discuss the evolving nature of community and content led-growth, which is a strategy and topic trending across every B2B SaaS CMO. Anthony takes the topic a step further and highlights why "Owned Media" is a critical component in every B2B SaaS CMOs Go-to-Market strategy.Anthony's experience in using content and community at Gainsight serves as the foundation for Anthony's vision for AudiencePlus and its...
2023-07-1128 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)CAC and CAC RatioThe Metrics Brothers discuss Customer Acquisition Cost (CAC) and the CAC Ratio. The two metrics are closely related, yet are fundamentally two very different SaaS metrics. During this weeks episode, Dave "CAC" Kellogg and Ray "Growth" Rike discuss the value of each metric, when to use them and how to calculate each metric.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2023-07-1123 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Pipeline Financial Return MeasurementsHow do B2B SaaS leaders measure the financial returns on pipeline generation? On the surface this question may seem quite simple, but one with that presents several options, especially when considering how a CFO evaluates return on investment. The Metrics Brothers, Dave "CAC" Kellogg and Ray "Growth" Rike dive deep into the nuances and considerations of pipeline returns on this week's episode of SaaS Talk™ with the Metrics Brothers.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2023-07-0422 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Pipeline MeasurementsIn this episode of SaaS Talk™ with the Metrics Brothers, Dave "CAC" Kellogg and Ray "Growth Rike discuss Pipeline MeasurementsSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2023-06-2924 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)Pipeline GenerationIn this episode of SaaS Talk™ with the Metrics Brothers, Dave "CAC" Kellogg and Ray "Growth" Rike, they discuss all things Pipeline GenerationSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
2023-06-2022 minThe Metrics Brothers (fka SaaS Talk)
The Metrics Brothers (fka SaaS Talk)SaaS Talk™ with the Metrics Brothers - Ray "Growth" Rike & Dave "CAC" KelloggSaaS Talk™ dives deep into the world of Software as a Service, discussing the successes and hurdles that C-suite leaders in the SaaS industry encounter.Co-hosted by Ray Rike, CEO of Rev Ops Squared, and Dave Kellogg, Executive In Residence at Balderton Capital and Principal at Dave Kellogg Consulting, this podcast brings forth insights and perspectives from esteemed SaaS leaders. They share knowledge and experience on a wide array of topics, including SaaS strategy, business model innovation, customer success management, revenue operations, SaaS metrics, infrastructure and security, and data-driven decision-making.Whether you're a C-suite executive in...
2023-05-1021 minMetrics that Measure Up
Metrics that Measure UpConversational Intelligence delivers Revenue Reality - with Amit Bendov, CEO and Co-Founder, GONGConversational Intelligence (CI) is a technology that materially enhances the effectiveness of every B2B Sales professional.CI has quickly become a "must-have" component in the B2B sales tech stack and has become a feature in most Sales Engagement Platforms...WHAT is the future of Conversational Intelligence?Our host, Ray Rike, recently spoke with Amit Bendov, Founder and CEO of Gong.io, to discuss the vision and future of Gong and the Revenue Reality.Amit's premise was "is there a better way to get market feedback" from every communication channel into the...
2021-11-2434 minMetrics that Measure Up
Metrics that Measure UpMOVE: A Go-To-Market Strategy with Sangram Vajre, Founder Terminus and Flip My Funnel PodcastSangram Vajre, Founder and Chief Evangelist at Terminus and host of the Flip my Funnel Forecast, joined our host Ray Rike to discuss his MOVE Go-To-Market framework.Sangram ran marketing at Pardot, an early marketing automation vendor for salespeople, which Salesforce ultimately acquired and co-founded Terminus seven years ago. Terminus is a true pioneer in providing a platform for Account-Based Marketing programs, which in today's B2B SaaS world represents about 44% of total marketing investment in customer acquisition programs.The first thing Sangram shared was that marketing and sales need to SHARE the s...
2021-10-2636 min