Shows
Knowledge FikaEpisode 22: A Caffeine infused chat about KM, AI and the power of visualization - Marko WathenJoin Rebecka Isaksson and Dawn Brushammar for a livelychat with Marko Wathen, founder of Aigui, a startup rethinking how we manage and visualize knowledge in the age of AI. From his roots in project management in banking to building tools that make AI conversations more human-friendly, Marko shares insights on how we learn—and why visuals often beat walls of text. We explore the evolution from mind maps to Kanban boards to AI-powered concept mapping. And of course, there’s Fika! Marko, a true Nordiccoffee enthusiast, is also crafting a high-end filter coffee machine—no plastic, just precision. It’s a conve...2025-07-2231 min
Knowledge FikaEpisode 21: AI with Empathy - Personal KM and Productivity Reimagined, with Simon DoyJoin Rebecka Isaksson in this episode of KnowledgeFika as she chats with Simon Doy, Microsoft MVP and founder of iThink 365. They explore how Microsoft 365 Copilot is transforming productivity and Personal Knowledge Management (“PKM”), and dive into the evolving role of AI in health tech and business processes. They also talk about SmartFlow, an agentic AI solution from iThink 365 and its impact on meetings and capturing Tacit Knowledge, plus the empathetic nature of modern AI agents. This conversation blends tech insights with personal touches—including coffee preferences and relationship-building in business. A must-listen for anyone curious about the future o...2025-07-0633 min
Knowledge FikaEpisode 20: Conversations, Curiosity, and KM Maturity - Cindy Hubert (APQC)In this episode of Knowledge Fika, we sit down with Cindy Hubert, Knowledge Management Fellow at APQC, to explore the evolving landscape of KM through the lens of someone who’s been shaping it for decades. Cindy shares her KM journey, unpacks the ever-blurring line between AI and knowledge work, and reflects on the enduring importance of people in KM systems.We also dive into knowledge maturity models, the crucial role of conversations in tacit knowledge transfer, and the real-world work of a KM Fellow (spoiler: it’s not just theory and white papers).Whether you...2025-06-1535 min
Knowledge FikaEpisode 19: The KM Landscape in 2025 - Andrew Herd & Kristina MirchukJoin show hosts Rebecka Isaksson and Dawn Brushammar for a fika with Andrew Herd and Kristina Mirchuk as they dive into the KM Landscape 2025 project. Discover how this global initiative is reshaping knowledge management through co-creation, community, and inclusion. From personal KM to organizational KM and global collaboration, this episode explores the power of diverse voices in shaping the future of knowledge.If you are interested in joining the KM Landscape 2025 project, please visit this site, for more information and details on how to sign up and get involved!About Andrew Herd:...2025-06-0129 min
Knowledge FikaEpisode 18 - Unlocking the Power of SharePoint Embedded - Steve PucelikIn this episode of Knowledge Fika, host Rebecka Isaksson sits down with Steve Pucelik, Senior Product Manager for SharePoint Embedded at Microsoft. With a career spanning every version of SharePoint, Steve brings deep insights into how SharePoint Embedded is transforming document management and customer service through scalable architecture and AI integration.From seamless co-authoring to secure tenant-based storage, Steve unpacks how this developer-friendly platform is reshaping collaboration for enterprises and Independent Software Vendors (ISVs) alike. The conversation also highlights the upcoming SharePoint Embedded roadshow—featuring hands-on labs, expert talks, and yes, free lunch!Learn more abo...2025-05-1826 min
Knowledge FikaEpisode 17: Human Connections & the Power of Random Conversations - Jonathan Gordon-TillIn this episode of Knowledge Fika, we chat with Jonathan Gordon-Till, a knowledge management expert and Community of Practice Leader. We explore theshift from people-centric, tacit knowledge sharing to today's content and tool-centric approaches, questioning if we've lost the human connection from spontaneous conversations.Jonathan's Totally Random program, a RandomCoffee Trial (“RCT”) program he has run for five years, showcases the power of communities. It highlights the importance of conversational knowledge sharing for collaboration, innovation, efficiency, and wellbeing in a globalorganization like Mondelez, with appr. 90,000 employees world-wide. Affirming our own, personal experiences that the value of Communities of Prac...2025-05-0433 min
Knowledge FikaEpisode 16: Social Learning and KM in Professional Services - Sven RinkeJoin us as we chat with Sven Rinke about the evolution of SimCorp's Knowledge Management & Learning strategy. Discover how Sven's passion for internal knowledge sharing sparked a movement that transformed into a core part of thecompany's professional services. Learn about the common challenges faced by service organizations, especially in the software industry, where sales promises don't always align with product realities, and delivery teams must bridge the gap between customer needs and product design. Explore why Knowledge Flows are such a powerful conduit for encouraging re-use and bridging these gaps and understand the importance of quickly locating the right...2025-04-0626 min
Knowledge FikaEpisode 15: The KM Peer Mentoring program by SIKM & KM4Dev - Ninez Piezas-Jerbi“The only way to really learn something is by teaching it”Join us as we welcome Ninez Piezas-Jerbi, who leads a KM Peer Mentoring program by the SIKM Leaders and KM4Dev communities. We discuss the transformative power of teaching and sharing knowledge, the importance of giving back, and practicing what we preach as KM professionals. Ninez shares insights on mentoring newcomers in KM, the matching process, and the crucial role of chemistry between mentors and mentees. She also highlights the value of learning from NGOs and public sector organizations.Abou...2025-03-1627 min
Knowledge FikaEpisode 14: Intelligent KM and putting Knowledge into context - Katya Linossi & Stephen BedfordIn this episode we discuss the importance of contextualising knowledge, customising it to the role of everyone, and why content governance is more important than ever before, because of AI services and solutions. We also learn what inspired Katya to start ClearPeople and build her own KM solution, Atlas, targeting the legal-, and professional services, sectors. And we got some hints about the “AI Trends in KM 2025”, which are available in this e-Book, free of charge, available for you to download today!The Trends Shaping Knowledge in 2025 (Generic)The Trends Shaping Knowledge in 2025 (Legal & PS)2025-03-0230 min
Knowledge FikaEpisode 13: The Future of Digital Productivity and Collaboration - Andrew PopeIn this episode of Knowledge Fika, we are joined by Andrew Pope who has spent his career working on digital productivity and collaboration. We discuss Knowledge Management, collaboration, AI readiness and the challenges and opportunities of hybrid work. We also talk a bit about digital detoxing and of course, our favorite fika. Andrew describes how the goal of his work is to make work (and life) easier and more engaging through technology and shares some recent research and findings that were recently published in a white paper, which is linked below. About Andrew Pope: An...2025-02-1628 min
Knowledge FikaEpisode 12: A KM startup grounded in Social Anthropology & Computer Science - Emily HarburgIn this episode we talk about knowledge sharing, crowdsourcing knowledge, expertise location, and the role of Communities [of Practice] in businesses. And we’ll hear what inspired Emily's decision to leave her corporate job and jump into the exciting world of AI start-ups to build on her academic research, and experiences from Meta, Google
and EF (Education First). We also touch upon some of the volunteering and mentoring work that she does, helping and supporting Women in Tech! And of course, why “Fika” breaks are important to building trust among employees – something Emily saw first-handedly when working for Swedish company...2025-02-0226 min
Knowledge FikaEpisode 11: A Knowledge Mobilization Paradigm - Sierra WoodsSierra Woods is a dynamic innovator and entrepreneur passionate about impactful solutions. Initially aspiring to be a professional soccer player, her athletic background instilled
perseverance and adaptability. Sierra launched Link X to enhance experiential learning at Carleton University and created Precision Cities to address food insecurity in Ottawa. Her pioneering work in knowledge mobilization (KMb),
inspired by David Phipps and Royce Holladay, reimagines KMb as a complex form of change.
Sierra’s work is deeply personal, rooted in her experience with chronic back pain. By fostering relationships with healthcare providers, she witnessed transformative results,
inspiring her to de...2025-01-1934 min
Knowledge FikaEpisode 10: Doing something that only you can, with Sue Hanley (Susan Hanley LLC)Susan Hanley, known as the “Queen of Intranets,” (by some of us!) is a renowned business analyst and information architect with a focus on intranets, knowledge management, and collaboration solutions. She has been recognized as a Microsoft Most Valuable Professional (MVP) for her significant contributions to the Microsoft community many years running, and for helping companies improve organizational communication and collaboration with Microsoft 365 and SharePoint.
A sought-after speaker and author, Susan shares her expertise at conferences and through her writings, offering practical advice and best practices for building effective intranet and knowledge management solutions.
In the la...2025-01-0729 min
Knowledge FikaEpisode 9: LIVE from KMWorld 2024 (Dawn & Rebecka)This is us, coming live to you from KMWorld, where we literally hi-jacked our own session to record a special episode for you. Merry Christmas, Happy Hannukah, or whatever occasion you may (or may not) be celebrating this year!
Session: Fostering Knowledge Transfer: KM & AI (C203)
We put together a few quick poll questions to gauge the audience a bit, then a few questions honing on the topic of the day: "tacit knowledge transfer - with or without AI".
The specific topics that got the most votes was the one we started with...2024-12-1614 min
Knowledge FikaEpisode 8: A KM Life Story, with Stan GarfieldStan Garfield is a globally renowned knowledge management expert, author, and speaker. With close to 30 years of experience, he has authored several influential
books, including “Implementing a Successful KM Program” and “The Five Cs of KM.”
Stan started doing KM long before there was such a thing as “Knowledge Management” and in this fika episode, which we recently recorded in person at KMWorld, Stan tells us his “Life story in KM”. And it is a riveting story!
Stan is known for his engaging presentations and his role in fostering global knowledge-sharing communities, like the SIKM Leaders Community. He ha...2024-12-0225 min
Knowledge FikaEpisode 7: Disruption's impact on KM and Tacit Knowledge, with Rooven Pakkiri (KM Institute)Rooven Pakkiri is a seasoned Social Business Consultant
and Digital Evangelist at KM Institute in the UK. With a rich background from the dot-com era, Rooven specializes in the intersection of society, technology,
and business. He is a prominent instructor for the Certified Knowledge Manager (CKM) program, guiding professionals worldwide.
Rooven is also a sought-after speaker, having presented at various conferences, including the “KM, Information and Data; State of the Art Convergence” event in
London. His insights into knowledge management and
digital transformation make him a valuable asset to the KM community.2024-11-0431 min
Knowledge FikaEpisode 6: Enhancing Productivity and Compliance, with Tim Brady (Colligo)Tim Brady is the CEO of Colligo, a leading provider of intelligent Email Management software solutions. With a background in technology in the financial services and capital markets industry, Tim is passionate about bringing information governance and compliance to regulated organizations.Colligo’s software differentiates itself by seamlesslyintegrating with Microsoft 365 apps like Outlook, SharePoint, Teams, and Office Apps, allowing users to capture, tag, and manage content directly within thesefamiliar environments. This unique approach ensures compliance, enhances collaboration, and boosts productivity for over 5,000 organizations globally.When not building Colligo, Tim is a...2024-09-2922 min
Knowledge FikaEpisode 5: The Road to Dublin, with Barry Byrne (Knowledge Summit Dublin)Barry Byrne is a visionary in the field of Knowledge Management. As the Global Head of Knowledge Management Strategy at Novartis Pharmaceuticals, he has
been instrumental in shaping the company’s approach to leveraging information for innovation and efficiency.
His journey to this role is marked by a distinguished tenure with the Irish Defence Forces, where he led an award-winning Knowledge Management program. Barry’s expertise and leadership culminated in the successful hosting of the first Knowledge Summit Dublin in June this year, a landmark event in the global Knowledge Management community.2024-08-0530 min
Knowledge FikaEpisode 4: Harnessing Tacit Knowledge at scale with AI, with Vanessa Liu (Sugarwork)Vanessa Liu is a powerhouse in the world of technology and innovation. With over 25 years of experience, she has a storied career as a serial founder, operator, strategist,
and investor. Vanessa’s journey began at McKinsey & Company, spanning across continents from
Amsterdam to New York. She later became the Vice President of SAP.iO North America, accelerating 87 enterprise software startups.
Today, as the CEO of Sugarwork, Vanessa is at the forefront of harnessing AI to capture and operationalize tacit knowledge, revolutionizing how companies
preserve and utilize their intellectual capital.2024-07-0829 min
Knowledge FikaEpisode 3 - Knowledge Summit Dublin - Special Edition!In this episode we're giving you a special edition, with two of the many great participants from Knowledge Summit Dublin, earlier this month.
Dawn Brushammar and myself, Rebecka Isaksson, enjoyed a Fika with Stuart French, Executive Manager KM at Energy Safe Victoria (Melbourne Australia) and Gabriel Karawani Co-Founder & Director at ClearPeople Ltd. (London, UK).
We discussed what we found so energising and valuable at this one-of-a-kind and inaugural Knowledge Management conference!2024-06-2432 min
Knowledge FikaEpisode 2: Social Networks & the journey from law to SW, with Cai Kjaer (Swoop Analytics)Cai Kjaer is the CEO and Co-founder of Swoop Analytics, a company specializing in digital workplace analytics. With a background as a tax-lawyer, Cai transitioned into roles in Knowledge Management and collaboration, eventually co-founding Swoop to deliver social network analysis projects globally.
He is also recognized for his contributions to corporate
communication and collaboration, with Swoop providing insights through data from platforms like Microsoft 365 and Workplace from Meta.2024-06-0221 min
Knowledge FikaEpisode 1: The Importance of Tacit Knowledge, with Dan Holme (Microsoft)Please join me and Dan Holme, as we have a Swedish fika and ponder on some of the hottest topics right now in the wonderous world of Knowledge Management: Grounding tacit knowledge in the explicit, why and how AI is completely changing the knowledge landscape, and why keeping humans in the (knowledge) loop is key to success.
And of course, we may be getting a few hints abouts what's hot and coming soon, in Viva Engage, as well!
This episode was recorded live at the Irving Convention Center in Dallas TX, during the North American...2024-05-0630 min
Knowledge FikaKnowledge Fika - Episode 1 (trailer)On Monday we'll release the first episode of our new podcast: Knowledge Fika!
Here's a bite-sized taste of what me and Dan Holme chatted about, when we shared a "dammusgare" and talked about AI, Knowledge Management & Viva Engage, in Dallas (TX) a few weeks ago.
The first Episode will be available on Monday, May 6, at 1:00 pm (CET) - on Spotify!2024-05-0300 min
Knowledge FikaKnowledge Fika: Introducing Rebecka IsakssonBefore we launch Episode 1 of our new podcast, Knowledge Fika, we'd like to introduce ourselves and tell you a little more about our new show!
In this second prequal, co-host Rebecka Isaksson will tell us a little bit more about herself, why she is passionate about KM and what Swedish Fika means to a Swede having lived for many years in the U.S.
Stay tuned for the real, first Episode, coming out on Spotify on May 6th!2024-05-0104 min
Knowledge FikaKnowledge Fika: Introducing Dawn BrushammarBefore we launch Episode 1 of our new podcast, Knowledge Fika, we'd like to introduce ourselves and tell you a little more about our new show!
In this first prequal, co-host Dawn Brushammar will tell us a little bit more about herself, why she is passionate about KM and what Swedish Fika means to an American living in Sweden.
Stay tuned for the real, first Episode, coming out on Spotify on May 6th!2024-04-2904 min