Shows
Corporate UnderpantsS1E10 Bill Albert on UX Theater, Agency Traps, and What Research Is Really For
Why do so many UX researchers end up doing the wrong work for the wrong reasons?
In this episode of Corporate Underpants Live, I talk with Bill Albert—author of Measuring the User Experience and founding director of Bentley’s Design and Usability Center—about the sneaky ways research gets misused, the traps UX teams fall into, and how to start being strategic before you’re invited to be.
We cover:
How research becomes a performance instead of a process
The hidden cost of acting like an internal agency
Why UX maturity models don’t equal real buy-in
What to do when yo...2025-06-2657 min
UX Research ClubS3-E2: Why Research Ops Matters: A conversation with Kate TowseySend us a textIn today's episode, I am delighted to have a conversation with TowseyKate Towsey is an independent strategic advisor, ResearchOps guru, and founder of the Cha Cha Club a members' club for ResearchOps professionals. Kate has been at the forefront of ResearchOps for over a decade. The inventor of the widely used acronym PWDR (pau·duh) for “people who do research,” Kate also wrote some of the earliest blog posts about setting up research operations, founded the ResearchOps Community, and launched the #WhatisResearchOps movement, putting ResearchOps on the ma...2025-05-2857 min
Rosenfeld Review PodcastStop Wasting Research with Jake BurghardtMost organizations don't suffer from a lack of research—they suffer from a failure to use it well. Jake Burghardt, author of Stop Wasting Research, joins Lou to explore why so many valuable insights are lost after the study ends—and what we can do about it. Burghardt argues that building a research repository is only the first step; real impact comes from treating research like a renewable resource that feeds decisions over time.
Drawing on his work with the ResearchOps community, Burghardt outlines three root causes of research waste: poor preparation, lack of motivation to use insights, and weak inte...2025-04-2135 min
UX HeroesE74: Julia Zaadorian-Klammer und Roland Illés von George Labs über den Designprozess für digitales BankingHeute freue ich mich, gleich zwei Gäste von George Labs begrüßen zu dürfen: Roland Illés und Julia Zaadorian-Klammer. Roland ist Lead Designer mit 12 Jahren Erfahrung und leitet die Wealth & Payments Teams. Dabei balanciert er diese Rolle mit seiner Tätigkeit als Individual Contributor für George Invest. Sein Fokus liegt darauf, klares und menschliches Wording in Designs zu verwenden und dabei auf „bankish“ zu verzichten.Julia ist Leiterin des User Experience Research Teams bei George Labs und bringt über 17 Jahre Erfahrung in User Experience und User-Centered Design mit. Ihr kennt Julia schon aus 2 UX Heroes Fo...2025-02-2452 min
NN/g UX Podcast46. Getting Strategic About Research (feat. Kate Towsey, author of Research that Scales)As tech layoffs and budget cuts dominate the start of the year, UX teams are navigating a critical challenge: proving the value of research while doing more with less. In this episode, NN/g Director of Research Maria Rosala sits down with ResearchOps pioneer Kate Towsey to explore how ResearchOps can help teams think strategically about the impact and efficiency of their research.
Learn more about Kate Towsey
Kate’s Book: Research That Scales: The Research Operations Handbook
Kate's Substack: Scaling and Systematising Research
Kate’s Masterclasses in Australia and Europe: Defining a ResearchOps Strategy, 2025
Kate's ChaCha Club...2025-01-2450 min
The Aligned Podcast Show"Embracing Neurodiversity in UX” - Odette Jansen"Embracing Neurodiversity in UX” - Act 01 - Scene 14 – Odette JansenIn this conversation, Odette shares her extensive experiencein UX, detailing her journey from design to research and her accidental entry into ResearchOps. She discusses the importance of ResearchOps in organizations,the challenges researchers face in gaining buy-in, and the need for effective processes. Odette also highlights the significance of understanding neurodiversity, particularly autism, in the workplace, and offers insights on how to support neurodivergent individuals. The discussion touches on the future of research with AI and the value of diverse teams in fostering creativity and problem-solving.2024-12-1648 min
The Aligned Podcast Show"Embracing Neurodiversity in UX” - Odette Jansen"Embracing Neurodiversity in UX” - Act 01 - Scene 14 – Odette JansenIn this conversation, Odette shares her extensive experience in UX, detailing her journey from design to research and her accidental entry into ResearchOps. She discusses the importance of ResearchOps in organizations, the challenges researchers face in gaining buy-in, and the need for effective processes. Odette also highlights the significance of understanding neurodiversity, particularly autism, in the workplace, and offers insights on how to support neurodivergent individuals. The discussion touches on the future of research with AI and the value of diverse teams in fostering creativity and pr...2024-12-1648 min
Service Design ShowThe Secrets behind Research that Scales / Kate Towsey / Ep. #216There is no service design...
Without high-quality research.
Sure, we all know that.
But doing good research is hard.
Kate Towsey, often called the inventor of the ResearchOps field, can certainly attest to this.
If you're a dedicated listener of the show, you might remember Kate from our conversation about a year ago where she shared that she was writing a book.
Well, that book, titled "Research that Scales", has officially been published!
And with a 4.9/5 rating on Amazon, it seems to have struck a...2024-12-051h 01
Automagic Podcast#365 リサーチの仕事はプロジェクトマネージメントに近い（菅原大介さん）
リサーチャーの菅原大介さん（@diisuket）と、リサーチ活動を事業戦略に効果的に組み込む際の課題について話し合いました。各部門にリサーチの意図や価値を伝えにくい場合、理解を深めるための仕組みや関係性を構築するヒントを教わりました。ユーザーリサーチのすべて菅原大介｜リサーチャー｜noteリサーチハック 101リサーチ活動を効果的に事業戦略へ組み込む難しさ組織構造によるリサーチ活動のサイロ化成果が抽象的になりがちなリサーチインサイトが単なる報告で終わってしまう問題相手が活用しやすいかたちに加工するリサーチの理解・評価するための、UXの5段階モデルの応用国内で ResearchOps 専門職が少ない理由リサーチにおけるAIと人間の役割分担番組宛の質問フォーム（匿名で投稿できます） 2024-11-1200 min
UX Research GeeksKate Towsey | Scaling Research Ops | #47Kate explores scaling research within organizations, building effective infrastructure, and crafting strategies for solo or small teams. She also touches on her book, Research That Scales, and offers insights on drawing inspiration from fields like librarianship and systems thinking.
👉 If you have any tips on fantastic speakers from across the globe, feedback, or any questions, we’d love to hear from you too. Reach out to geekspodcast@uxtweak.com
🔎 Do you want to know more? Check out this episode at:
https://www.uxtweak.com/podcast/kate-towsey-scaling-research-ops/
Episode highlights
00:01:38 – Recent release of Research...2024-11-0734 min
Data Stories - Consumer Insights PodcastResearch Ops e CMI: Como Fazer, com Pedro Vargas - Data Stories #9Você sabe o que faz um profissional de Research Ops?
No episódio de hoje, recebemos o Pedro Vargas, Research Ops Lead do Banco do Brasil, para contar um pouco mais sobre como essa função é desempenhada e como ela pode (e deve) ser integrada a outras áreas-chave…
O que está por trás de uma contratação em pesquisa? Como garantir que os projetos e informações circulem na empresa e sejam conduzidos de forma fluída e útil para que a tomada de decisão de vários departamentos...2024-09-1853 min
The Learners PodcastUXRConf 2019 - Kate Towsey - The State of ResearchOps: More Than Just TheoryAs one of the faster growing fields of work, Research Ops is on the rise! But what is ReOps? Who does ReOps? Am I ReOps?Listen as Kate Towsey, founder of the ResearchOps Community, answers these questions and more.2024-08-2427 min
Finders to Builders - A UX Research ShowEp. 11 - Exploring ResearchOps with Pedro VargasIn this episode of 'From Finders to Builders', we welcome Pedro Vargas to discuss the significance and intricacies of ResearchOps. Pedro shares insights from his experience as a researcher starting in 2018, the importance of research jobs, and common misconceptions.
The conversation also covers practical advice for first-time researchers, such as starting with simple tools and focusing on efficiency.
We dive into areas like participant management, repositories, and the indispensable value of treating internal tools as products. Tune in to uncover valuable tips for anyone involved in research operations and learn how to effectively implement ResearchOps...2024-08-2128 min
Rosenfeld Review PodcastAll about ResearchOps with Kate TowseyKate Towsey has certainly left her mark on research operations, pioneering the practice, helping launch the ResearchOps community, and now through writing Research That Scales: The Research Operations Handbook, which Rosenfeld Media is publishing in September of 2024.
In her interview with Lou, Kate reflects on her journey from content strategist to a pivotal figure in the research operations community. She recounts her early days at the UK Government Digital Service, where she unexpectedly found herself building research labs, and later at Atlassian, where she helped develop systems to manage vast amounts of research data. Through her work, Kate realized the...2024-08-1535 min
Ladies that UX in EnglishLadycast 41 - Johanna Jagow - From Corporate to Thriving as a Freelance DesignerIn today's episode we’re going to meet Johanna Jagow. Johanna is a freelance UX researcher & UX advisor based in Barcelona, helping UX teams around the world to shine.
Last year, Johanna exchanged the corporate 9-to-5 world for freelance UX work and fractional UX Research leadership. Moreover, outside of work, she’s found a new obsession in writing about all things UX Research, UX Management, and ResearchOps and is currently learning yet another language.
🎧 Listen to this episode now.
You can find our podcast by looking for the Lad...2024-05-0339 min
The Optimal PathScaling research through democratization with Reggie Murphy | ZendeskIn this episode of The Optimal Path, Reggie Murphy joins host Ash Oliver to discuss how Zendesk scaled UX research, elevating the practice from a supporting function to a strategic partner to the business.Reggie shares how he led the development of training programs, automated processes, and ResearchOps to enable cross-functional teams to conduct research independently. Discover how democratizing research creates a more customer-centric culture and how these changes have shifted UX research from a gatekeeping role to a more collaborative, strategic position.About Reggie:Reggie Murphy is a seasoned strategic research and...2024-05-0240 min
Sera Tajima PodcastMeasuring Design Value with Research Leader at ADP, Leanne WaldalIn this episode, Leanne Waldal, Principal at ADP, shares her expertise with us on how to measure the value of design, perspectives on layoffs, career growth, and more. Chapters(00:00:00) Introduction (00:03:10) How to navigate politics(00:05:05) Set up your own board(00:06:08) Learn from sales(00:09:57) Find a coach (00:11:54) Working styles(00:13:17) Manager Training (00:14:36) Layoffs(00:17:00) A typical week(00:18:25) The value is in the hands of the customer(00:24:32) Who and how to research(00:30:45) Is research valued? (00:33:28) Sell...2024-03-2245 min
Understanding Users: The UX Podcast62. How do you uncover the most compelling insights when interviewing your users?: Author Steve PortigalSteve Portigal is an experienced user researcher who helps organisations to build more mature user research practices. He is principal of Portigal Consulting, and the author of two books: Doorbells, Danger, and Dead Batteries and Interviewing Users, the second edition of which is now out. He’s also the host of the Dollars to Donuts podcast.
In this episode, Steve and I discuss the latest edition of his classic book 'Interviewing Users'.
Some highlights from this episode:
> 05:20 - How user research has evolved in the last 10 years and the genesis of the...2024-03-041h 06
Product Guru's : Produto | Negócios | CarreiraDesign Ops transforma a eficácia e a eficiência dos times - Dani MarreiraNeste episódio, Paulo Chiodi e Dani Marreira discutem o tema DesignOps.
Eles começam definindo o que é DesignOps e como ele se encaixa no contexto de produtos. O DesignOps atua em três pilares: como trabalhamos juntos, como fazemos nosso trabalho e como nosso trabalho gera impacto.
O objetivo do DesignOps é orquestrar e otimizar pessoas, processos e habilidades para ampliar o valor e o impacto do design em escala. O DesignOps vai além do Design System e abrange outras disciplinas, como ResearchOps e ContentOps. O DesignOps visa melhorar a eficiência e eficácia dos times de produto...2024-02-0735 min
WaysConf Podcast[PL] Research repository - How NOT to fail | Pianka & Kowalczyk | WaysConf 2023WaysConf 2024 coming soon! Don't miss anything and follow us!
How often have you been told that investing in a research repository isn’t worth it? Undoubtedly, this is a hot topic in the ResearchOps community, and many companies are struggling with knowledge management. At Appfire, we established a research repository to track, analyze, and summarize our findings while working on the BigPicture PPM app. We’d be happy to discuss our results with anyone considering how to centralize their data meaningfully. We’ll walk you through our process of creating such a repository and show y...2024-02-0140 minUnderstanding Users: The UX Podcast61. What exactly is ’ResearchOps’? How can it help organisations to support research teams to understand their users better?: Julian Della Mattia @ Freelance ReOps SpecialistJulian Della Mattia is a UX Researcher specialised in Research Operations. He helps companies of all sizes build their user research practices from scratch.
In this episode he explains the ResearchOps function, when and how it can add value to product teams, and he shares his experiences of advising and working with organisations across Europe to elevate how they gather and action insights from their users.
I hope you find something thought-provoking here to consider in the context of your own work.
Thanks for listening.
Mike Green
2024-01-1140 minUX HeroesE50: Senior UX Researcher & UX Advisor Johanna Jagow über ResearchOps🎉 UX Heroes feiert 50 Folgen!
Als Dankeschön für unsere treuen HörerInnen haben wir etwas ganz Besonderes für euch vorbereitet: Wir verlosen einen kostenlosen Userbrain Starter Plan mit 50 Testern im Wert von über 1500€!
Userbrain ist ein User Testing Tool, das euch dabei hilft einfach und schnell User Tests aufzusetzen und zu sehen, wie euer Produkt von anderen Menschen tatsächlich verwendet wird. Euer Test ist in wenigen Minuten aufgesetzt, die richtige Zielgruppe aus einem Pool aus über 120.000 TesterInnen rekrutiert und erste Ergebnisse gibt es in wenigen Stunden. Keine Ausrede also, um nicht zu testen. Jetzt...2023-12-1840 min
One Knight in ProductMaking Sure You Make an Impact through User Research (with Steve Portigal, User Research Consultant & Author ”Interviewing Users”)Steve Portigal is an experienced user researcher and author of two books, "Interviewing Users" and "Doorbells Danger, and Dead Batteries". Steve is a passionate advocate for the value of user research, and ensuring that people can find out compelling insights from their users. He's recently re-released a 10th-anniversary edition of "Interviewing Users", and we spoke about some themes from the book and how to make an impact with user research.
Episode highlights:
1. Some people are still wary of user research, or think they don't need it, but it remains as important as ever
It can b...2023-12-0245 min
Service Design ShowHow ResearchOps saves time and maximizes impact / Kate Towsey / Episode #189ResearchOps, it's a real game-changer... To drive home why, let me share a personal story.
I've been producing this podcast for six years now. There are at least 60 steps that need to be completed before a conversation reaches your ears.
Over the years, I've put different systems in place to make the production process run smoother. But here's the interesting part: Today, I spend about the same amount of time on each episode as I did in my first year.
So what's changed, you ask?
Now that I've standardized and documented...2023-11-2458 min
Design MasterClass#33 • Du podcast au livre • La temporalité de la recherche • Germain DiagneLa temporalité de la recherche : entretien avec Germain Diagne, lead UX research et ResearchOps freelance.
À l'occasion de la sortie du livre "Design MasterClass - Pratiques modernes du design" le 7 décembre 2023, nous avons réalisé 3 entretiens afin d'accompagner votre lecture.
Dans ce premier entretien avec Germain Diagne, nous parlons de la recherche en expérience utilisateur, des évolutions du métier, de la place de la recherche dans les organisations et des attributs du bon design.
Pendant le mois de novembre 2023, vous retrouverez 3 entretiens au format audio :
La temporalité de la recherche. Entretien...2023-11-2025 min
Semiose - UX Design e PodcastMayra Laska | Especial DEXCONF23 da MergoEspecial DEX 23 - Especial diretamente da Desconferência de Design da Mergo com o apoio de:
💜 Deeploy - Recrutamento de UX Designers
➡ https://bit.ly/semiose-deeploy
______________________________________
🃏 Baralho de Viesses - Vire o jogo com os cards cognitivos
➡ https://bit.ly/semiose-baralho-de-viesses
______________________________________
💻 Hostinger - Hospedagem de sites
➡https://www.hostinger.com.br/chief
______________________________________
O Semiose é um podcast sobre design, marketing e tecnologia apresentado por Luan Mateus criador do podcast Papo de UX, e David Arty . Cada episódio traz um ou mais convidados especiais para compartilhar suas experiências sobre os assuntos relacionados em formato de áudio e vídeo.
______________________________________
Sobre a Mayra Laska:2023-11-1446 min
ValorCastValorCast #9 - Stéphanie Ressutte - O que é e como funciona o Research Ops?O que é Research Ops? Como funciona? Stéphanie é coordenadora de Research Ops em uma EdTech e vai falar para você como funciona na prática esta área.
1 - Quem é Stéphanie Ressutte?
2 - Como foi sua jornada até você chegar e se tornar uma coordenadora de Reaserch Ops?
3 - O que é Research Ops? Como funciona?
4 - O que uma coordenadora de Research Ops faz no dia a dia? Ela faz pesquisas também?
5 - Como é a relação de Research Ops com os times de produto?
6 - Quais são os ma...2023-08-031h 06UX HeroesE42: UX Researcher Mirjam de Klepper über die uxcon viennaMein heutiger Gast, Mirjam de Klepper, ist eine unabhängige UX Researcher im Bereich Digital Health. Zuvor arbeitete sie für Clue und mySugr und hat sich auch schon einmal mit dem Start-up Vienna Skill Smiths in die Selbstständigkeit gewagt. Außerdem ist sie Teil des strategischen Beirats der uxcon vienna und wird die Hauptbühne dieser Veranstaltung im September moderieren.
Ich spreche mit Mirjam über ihre Arbeit in Femtech und ihre Erfahrung mit Bootstrapping. Mirjam erzählt auch über die uxcon vienna und darüber, was ihr an der Organisation und Moderation des Events am besten gefäll...2023-07-2434 min
Дизайн Прост6.5 Татьяна Чернявская (Авито): Частые ошибки при организации и проведении исследованийУ нас в гостях руководитель направления продуктовых исследований в Авито Товарах, Татьяна Чернявская. Выпуск бомбически полезный, Таня щедро делиться опытом, советами и ресурсами. Говорим о том, какие главные ошибки допускают и новички и опытные исследователи, как поставить корректные цели исследований и чем измерять результаты. В каких случаях от исследований стоит вообще отказаться, о том, как устроена одна из самых крупных UX-лабораторий на отечественном рынке, а еще о том, как подготовиться к собеседованию и пройти тестовое задание в Авито, плюс озвучиваем вакансии для дизайнеров и исследователей (рассказ в выпуске, ссылки в описании).ССЫЛКИ:1. Как устроены команда продукта и процесс работы над продуктом в Авито, какую роль играют дизайнеры и исследователи: https://sense23.com/post/kak-ustroena-komanda-produkta-i-protsess-raboty-na-produktom-v-avito2. Детальный разбор двух тестовых заданий на роль UX-исследователя: https://habr.com/p/575524/ – рекомендуется сначала выполнить задания самостоятельно, а потом сравнить свои решения с «golden path» из статьи3. Лайфхаки для исследователей, которые сэкономят время и позволят избежать ошибок: https://tanya-che.medium.com/лайфхаки-для-ux-исследователя-часть-первая-не-получается-расшарить-экран-не-тянет-интернет-не-5546fc339f414. Вакансии в АвитоДизайнеры: https://career.avito.com/vacancies/?q=&action=filter&direction=57Исследователи: https://career.avito.com/vacancies/?q=&action=filter&direction=105. https://www.nngroup.com/ – статьи, кейсы, курсы по исследованиям и проектированию пользовательского опыта от «отцов» UX и их команды База знаний ResearchOps: https://researchopsru.notion.site/researchopsru/UX-Portfolio-d329de93a5594c0b8ee318e5247f2f22 – в ней примеры и советы по оформлению UX-портфолио (спасибо Даше Хлоповой и сообществу)Канал Avito.Tech в YouTube https://youtube.com/@AvitoTech - там огромная и регулярно пополняемая библиотека материалов для дизайнеров, исследователей, редакторов, разработчиков и аналитиковПриятного прослушивания!* В выпусках возможно упоминание Инстаграм и Фейсбук. Деятельность компании Meta Platforms Inc., которой принадлежит Инстаграм / Фейсбук, запрещена на территории РФ в части реализации данных социальных сетей на основании осуществления ею экстремистской деятельности2023-04-181h 04
HUG (How's UX Going)HUG #6 — ResearchOps. Escalando la investigación con usuarios, con Sofía González de Travelport.De qué hablamos: ¿Cuál es el verdadero valor añadido del UX Research? ¿Cómo podemos escalar su impacto gracias a ResearchOps? ¿Qué herramientas y frameworks nos pueden ayudar a implementarlo? Preparar el guión de la entrevista, reclutar a los usuarios, buscar las herramientas adecuadas que cumplan los requisitos legales, redactar los informes, liderar las entrevistas… Las tareas de los UX Researchers parecen no acabarse nunca.Es fácil entender por qué es necesario contar con un sistema que les ayude a repartir las responsabilidades y así escalar su impacto. De eso se encarga ResearchOps (Research Operations), área que ha ganad...2023-04-111h 01
The Limina PodcastEpisode 3 - Research and Insight Operations with Jake BurghardtIn this episode, we catch up with Jake Burhardt, a consultant and writer at integratingresearch.com. Previously, Jake owned Insight Hub repositories at Amazon's retail and Alexa divisions. He's currently a board member at ResearchOps.Community. He focuses on how carefully crafted repositories and operations can activate crucial research insights into targeted product planning and design practices, enhancing collaboration, amplifying learning, increasing research literacy, and driving customer-centered launches.
Connect with Jake at:
LinkedIn: https://www.linkedin.com/in/jakeburghardt/
Integrating Research: http://www.IntegratingResearch.com
Re+Ops Community...2023-03-2354 min
The ThiefS103 • The First StoneFor the first time we really see Symphony's neighborhood, Lorim's Hill, as she -- against Haldwen's warning -- starts looking under the rocks for clues about Eleanor Merchant and Lord Cagwen. A transcript is available on patreon.com/michaelschofield.CreditsWritten and produced by Michael SchofieldPlayed by Sisi WeiDialogue editing by Brianna JeanCast, in order of appearance: Kristian Byrne as the announcer Michael Schofield as the storyteller and Old Gossip Sisi Wei as Symphony Patricia Wires as Regal Gossip, Shrewed Gossip, and Isobel Hart Charles Villard...2023-03-2018 min
The ResearchOps PodcastEpisode 18: Rohan Irvine Part 2: ReOps is Culture ChangeA gem from the second half of this episode where Rohan really gets into some discussion on changing organizations by making folks uncomfortable, "they always start off as research processes and every time I roll one of these out, you realize it is cultural change within the organization, it is connection, transparency, clarity, all of the things that are necessary for any company to be able to reach whatever the next level is that they've decided is the next level." Rohan really dives into how his methods show the effects that ResearchOps has in every piece of an organization...2023-02-271h 01
UX Research GeeksSeason 2 #3 |The Strategic Importance of ResearchOps | Julian Della MattiaJulian Della Mattia is UX Research Lead at Kiwi.com and founder of the180 Agency. Based in Spain, Julian helps teams build up research practices from scratch and specializes in Facilitation & ResearchOps.
Follow Julian & his work here:
https://www.linkedin.com/in/jdelmat/
If you interested to learn more about ResearchOps, we also recommend:
The Youtube channel of Kate Towsey https://www.youtube.com/@katetowsey5455
The podcast of Roy Opata Olende https://podcasts.apple.com/us/podcast/scaling-research/id1546142497
2023-02-1546 minThe ResearchOps PodcastEpisode 17: Rohan Irvine: Part 1The first half of a rambling talk about how to get along in researchops, philosophies on it, Twitter threads, templates and sharing work with Rohan Irvine hosted by Holly Cole.
The second half of this podcast is coming soon!
Transcript of this podcast
2023-01-2753 min
Awkward Silences#107 - Making Research Ops Visible with Benson Low of REA GroupMost people have no idea what UX researchers do. Even less known is what Research Ops Specialists do, which is why one of the Research Ops community’s main priorities is to shine a light on the people, mechanisms, and strategies that set research in motion.In this episode of Awkward Silences, Hosts Erin May and John-Henry Forster chat with research design leader Benson Low about why it’s time to bring attention to Research Ops. They discuss the emerging role of Research Ops specialists, and Benson provides several strategies that can help communicate the value of Rese...2022-11-1743 min
Core: User to UX#7 Data science and UROps: an underrated combination with Grishma JenaTime stamps - Let’s understand what is a data scientist doing in user research operations (2:35) | Creating an in-house repository: Understanding how research ops at IBM work (6:24) | The journey of creating a research repository (9:36) | Hunting for honest textual data (15:30) | Natural Language Processing for data analysis (18:35) | Sentiment analysis (19:40) | Clustering (20:07) | Named entity recognition for competitive analysis (20:52) | Choosing the appropriate source of data (22:24) | Benefits of having a vision for your data and data analysis (23:43) | Human intelligence and artificial intelligence going hand in hand (24:43) | Connecting the dots between qualitative and quantitative data (28:19) | Pitfalls of NOT triangulating (31:05) | Getting more honest data out of surveys (33:05) | Ac...2022-09-301h 07
Mergo CastResearchOps [PQUA01]Como estruturar uma operação de UX Research que apoie os pesquisadores no planejamento, condução e aplicação de pesquisas de qualidade em escala? É sobre isso que o Edu Agni conversou com a Viviane Delvequio e com o Flavio Nazario no episódio #11 do Papo Qualitativo.2022-08-0559 min
Queens of Tech Podcast | 100 Voices of Impact | Representation Matters!Tech Queen: Anna Loparev - Senior UX Researcher at New RelicAnna Loparev stands as a seasoned Senior UX Researcher at New Relic, bringing over a decade of expertise cultivated in both academic and industry settings. Throughout her distinguished career, Anna has demonstrated her ability to build collaborative coalitions across departments, establish effective ResearchOps processes, and contribute to the design and strategic direction of more than 10 products at various developmental stages.Anna’s decision-making prowess is fueled by her analytical acumen, academic curiosity, and steadfast commitment to impact. Her proficiency in research methodologies and content is complemented by her unique blend of knowledge in programming and experience in...2022-07-0638 minThe ResearchOps PodcastEpisode 16: Jacob Burghardt: Activating Insights to Overcome Common Barriers to ImpactJoin Brigette as she speaks with Jacob Burghardt about his experiences taking prior research and utilizing it to enact measurable and meaningful change on products and organizations. As research teams aggregate and synthesize research within research repositories, they eventually confront the reality that just because insights are more available, they are not guaranteed to have an impact on product. Some product people will become repository lead users – logging in from remote offices to stay connected to info about the people they are striving to serve. However, many decision-makers in evolving product organizations will become ‘distant’ from past research studies, and th...2022-06-0235 minThe ResearchOps PodcastEpisode 15: A’verria Martin: All Roads Lead to RomeJoin us and ServiceNow's A'verria Martin as we talk about how ResearchOps professionals often come from varied backgrounds, a love for business (but not meetings), how focusing on stakeholders and specific problems can help show value, and how often reops roles sound like you need to know everything. Spoiler alert - no one knows everything but lots of folks have useful skills. Listen in on our chat for more.
Read the transcript of our chat here.
2022-05-2926 minThe ResearchOps PodcastEpisode 14: Emily DiLeo on Repository practice: using knowledge management to create your research storyImplementing a research repository as a part of your UX practice requires a shift in behaviours and beliefs. In short, a cultural shift. Join us as we talk about story telling, ethnography, and libraries with Dr Emily DiLeo. Emily will be speaking about this at ReOpSConf2022, Wednesday, June 8th, 2022. Let's get a sneak peek into what you can learn, and how you might progress the cause of scaling the impact of the craft of user research in your work.
Episode Transcript
2022-05-2437 minThe ResearchOps PodcastEpisode 13: Emma Boulton: ResearchOps KeynoteJoin us for a chat with Emma Boulton about leveraging communities for operational impact, her time in the ResearchOps Community itself as well as her time on the ResearchOps Cheese Board, doing the work and writing the hugely popular Medium article for the community, "The Eight Pillars of User Research". We'll talk about resiliency in the face of difficult times and finding your voice and your people even if it takes some time. Emma will be returning to the ResearchOps Community for ReOpsConf2022 in NYC on June 8th.
Episode Transcript
2022-05-1926 minThe ResearchOps PodcastEpisode 12: Carolyn Morgan: ResearchOps ToolboxA ResearchOps Toolbox: Today we have Dr Carolyn Morgan in an episode akin to 'Comedians in cars getting coffee'. Carolyn will be speaking at ReOpsConf2022 alongside Andy Garber-Browne about the ResearchOps Community's project on tools. Selecting the right research tool is hard. We wanted to make the tool evaluation and selection process easier and save hundreds of hours for researchers, ReOps specialists, and those who support research, by creating a database of tools according to what types of teams and industries use them. Learn all about the project, and what the team will deliver at the conference.
2022-05-0936 minThe ResearchOps PodcastEpisode 11: Building & Scaling ReOps, Alice Kiernan & Lucy SuttonToday, we’ll be speaking with Alice Kiernan and Lucy Sutton from the Department for Education in the UK. Alice and Lucy will be sharing 5 key things they learned when they built a ReOps function for over 100 User Researchers. At ReOpsConf2022, they’ll explore what not to do (they know because they did it!), how to get started, and how to ensure your ReOps team delivers value long into the future. Today, we’ll dig into the history, and share some of their triumphs and challenges.
Episode Transcript
2022-05-0636 minThe ResearchOps PodcastEpisode 10: Protecting your participants, your team, and your organization, Kasey CanlasToday, we’re speaking with Kasey Canlas, UX Research Operations Lead at Genesys. With new Data Privacy laws frequently emerging, such as GDPR and the more recent Schrems II court decision, it can be challenging to evaluate your research practice to see if current processes are compliant. Kasey will be speaking at ReOpsConf2022 where she will give actionable steps for the audience to take to build a secure data-privacy-compliant research practice, such as how to evaluate existing processes, what information needs to be documented, along with essential steps and best practices to add to your strategy.
Episode Tra...2022-05-0326 min
Working in UX DesignEpisode 15: Service Design & Research Ops for Public Design with Cheryl Wong , UX/Service Designer & ResearchOps at GovTech SingaporeCheryl Wong is currently a UX/Service Designer & ResearchOps at GovTech, Government Digital Services (GDS) Singapore. She has over 11 years of diverse design experiences working as a Team Lead at a veteran design studio that made it to Singapore’s design history books, startup, consultancy and digital experience agency spanning various sectors: Fintech, Banking, Hospitality, Social Impact etc. She is passionate about shaping organisational culture, using design to improve the lives of users & teams while meeting business goals.
Based in Singapore, she has worked on projects around the world: Australia, Bangladesh, East Africa (Serengeti), Hong Kong, India, In...2022-04-2852 minThe ResearchOps PodcastEpisode 9: Benchmarking Research Operations, Toluwa AwodiyaToday we have Toluwa Awodiya, Product Manager at Momentive, on the podcast. Toluwa will be speaking at ReOpsConf2022 and, using examples from her team at Momentive, she’ll be showing how to inform your strategy around research operations and enablement initiatives. Toluwa uses a biannual survey that not only measures aspects of ResearchOps components to help her team determine where to prioritize their efforts but also acts as a success metric. On today’s podcast, Toluwa shares how critical research operations benchmarking and impact metrics have been to the success of research enablement at Momentive.
Episode Transcript
2022-04-2725 minThe ResearchOps PodcastEpisode 8: Andy Garber-Browne on ToolsToday we have Andy Garber-Browne on the podcast. Andy will be speaking at ReOpsConf2022 alongside Dr Carolyn Morgan about the ResearchOps Community's project on tools. Selecting the right research tool is hard. We wanted to make the tool evaluation and selection process easier and save hundreds of hours for researchers, ReOps specialists, and those who support research, by creating a database of tools according to what types of teams and industries use them. Learn all about the project, and what the team will deliver at the conference.
Episode transcript
2022-04-2429 min
Bringing Design Closer with Gerry ScullionBrigette Metzler 'Research Ops: What it is, and why it's so important'Hello and welcome to Bringing Design Closer, the podcast focussed on discussing Designs role in tackling complex societal issues. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.
My name is Gerry Scullion, I’m the Founder of the Human Centered Design Network and CEO of This is Doing - home to many of the worlds best design and change maker courses online.
Today on the show we have Brigette Metzler, Research Ops Lea...2022-04-0551 min