Shows
RestrocastSudhin Siva on the Operating Principles Behind Shamal’s F&B StrategyIn this episode, Ashish Tulsian sits down with Sudhin Siva, Chief Asset Management Officer at Shamal Holding, to unpack how Shamal manages a diversified hospitality portfolio and scales F&B brands like Five Guys (UAE franchise), Sushi Samba, Duck & Waffle, Espresso Lab, and Zero Gravity. Sudhin reflects on his start at Jumeirah in quality management, planning, and strategy, and shares the principles he still applies: lead through collaboration, protect the fundamentals, and build a culture that empowers teams to create real guest moments. He explains the tension between brand equity and unit-level performance when owners and management c...
2026-02-021h 20
RestrocastThe Restaurant Growth Equation: Product, Operations, and Culture with Joseph ChartouniIn this episode, Ashish Tulsian sits down with Joseph Chartouni, CEO of Al Sayer Franchising in Kuwait (Caribou Coffee and Five Guys), to unpack what actually drives restaurant brands at scale. Joseph shares how resilience shaped him early, growing up between Lebanon and Kuwait during the civil war, and how those experiences influenced his leadership style.The conversation challenges the common view of marketing as “messaging.” For Joseph, marketing starts with product, innovation, and understanding what customers are becoming, but it’s only real when it’s fulfilled through operations, store experience, SOPs, training, quality assurance, and food saf...
2026-01-121h 17
RestrocastKLC Virtual Restaurants Growth Story: How Mubarak Jaffar Built a Multi-Brand Delivery Business in GCCIn this episode, Ashish Tulsian sits down with Mubarak Jaffar, Co-Founder & CEO of KLC Virtual Restaurants, to break down how he built One Eatery into a scaled, delivery-first operation across the GCC. Mubarak shares why he moved from traditional dine-in and franchise operations to a model designed for pure kitchen efficiency, and what it takes to make unit economics work in a 24-hour setup. They unpack the “virtual food hall” approach, in which multiple brands operate from a single kitchen per zone to avoid demand fragmentation, and how menu and packaging standardization helped the business stay lean while expanding into...
2026-01-061h 14
RestrocastKamran Khan’s Brand-Building Mindset: Strong Foundations Before Big ExpansionIn this episode, Kamran Khan joins Ashish Tulsian for a candid conversation on what it really takes to build and scale a restaurant brand. Kamran breaks down the operator reality: restaurants are a daily problem-solving business where execution, not intent, decides outcomes. He shares lessons from the frontlines on why the second and third outlets are the true test of scalability, and why brands win when they deliver consistency customers can predict.The discussion goes deep into the economics of running restaurants in thin margins, the “cash in today, cash out today” cycle, and how small leaks acro...
2025-12-231h 44
RestrocastScaling Shrimpy and Beyond: What It Takes to Grow in Kuwait with Khaled NagaIn this episode, Khaled Naga, CEO of Al-Thiqa Group Division, joins Ashish Tulsian for a grounded conversation on what it really takes to scale restaurant brands in Kuwait and the wider GCC. Khaled shares Al-Thiqa’s journey of operating 57+ locations across Kuwait, expanding into markets like London and Qatar, and explains the operational shift from running global franchises to building homegrown brands from scratch.They unpack how external forces shape unit economics, from sudden labor and regulatory changes to post-COVID demand swings and intense price competition. Khaled also highlights how Gen Z is changing both customer behavior an...
2025-12-191h 02
RestrocastHow Nasser Al Massabi Built Low-Calories into a Leading Healthy Restaurant BrandIn this episode, Ashish Tulsian speaks with Nasser Al Messabi, CEO of Low Calories, a fast-growing healthy restaurant brand from the UAE. Nasser shares how he went from 18 years in the UAE Police to launching a health-food concept at a time when almost no one was doing it, the failures and land deals that taught him hard lessons, and why he ultimately resigned seven years before a secure government pension to go “all in” on his brand. He also discusses scaling to multiple countries through franchising, navigating trends like Ozempic and Mounjaro, and why treating employees like family sits at t...
2025-12-111h 17
RestrocastHow Mohammad Al Madani Built a 50-Store Restaurant Brand in the GCC?In this episode, Ashish Tulsian sits down with Mohammad Al Madani, Chairman of the Al Madani Group, to explore his journey. Growing up inside his father’s tailoring shop in the 1940s, Al Madani learned customer service the traditional way, by watching his father stitch kanduras for Dubai’s earliest rulers, business families, and community leaders. These lessons in humility, discipline, and genuine hospitality shaped the foundation of his business philosophy.From running one of the UAE’s most iconic tailoring brands to opening 40 retail stores and eventually building a 50+ store restaurant portfolio with Charley’s Philly Steaks...
2025-11-2559 min
RestrocastBuilding Teams, Not Just Brands: Pauline Ibrahim on Leadership in HospitalityIn this episode, Ashish Tulsian sits down with CEO Pauline Ibrahim to explore her remarkable journey from a finance analyst in Lebanon to leading some of the most respected F&B brands in the Middle East. Pauline shares how moving to Dubai ignited her passion for the restaurant industry, why Azadea became her “F&B school,” and how jumping into the startup world with iKcon became her real-life PhD in growth, risk, and resilience, especially during the COVID-19 pandemic.She breaks down what a healthy restaurant P&L truly looks like, why cloud kitchens struggle with sustainable prof...
2025-11-2149 min
RestrocastThe Real Economics of Restaurants in Dubai – A Candid Chat with CEO Pauline IbrahimIn this episode, Ashish Tulsian sits down with CEO Pauline Ibrahim to explore her remarkable journey from a finance analyst in Lebanon to leading some of the most respected F&B brands in the Middle East. Pauline shares how moving to Dubai ignited her passion for the restaurant industry, why Azadea became her “F&B school,” and how jumping into the startup world with iKcon became her real-life PhD in growth, risk, and resilience, especially during the COVID-19 pandemic.She breaks down what a healthy restaurant P&L truly looks like, why cloud kitchens struggle with sustainable prof...
2025-11-2153 min
RestrocastSaudi Arabia’s Next Iconic Brand? Maqloba’s Global Ambition with Abdulrhman AlmobarakIn this episode, Ashish Tulsian sits down with Abdulrhman Almobarak, founder and chairman of Maqloba, the Saudi brand reinventing rice for the QSR world.Abdulrhman shares how an engineer working in a top hospital saw a simple gap: rice is the main dish in Saudi Arabia and across the Gulf, yet there was no global rice brand, and even locally, it wasn’t convenient to eat at work. That insight led to Maqloba’s signature “flip” box, turning a traditional rice dish into a modern, desk-friendly experience.He talks about taking a bank loan, testing Maqloba...
2025-11-1753 min
RestrocastHow Shawarmer Built a Scalable Model in a Complex Category | The Jil Assaf StoryIn this Restrocast episode, Ashish Tulsian sits down with Jil Assaf, COO at Shawarmer, to trace a career built on grit and reinvention. Jil recalls launching a teenage snack counter in a Beirut billiards hall, the Lebanese hustle shaped by instability, and operating across the Middle East. He describes building the hospitality arm of Qatar’s Pearl Island, why a policy shift forced an exit, and how founding a 15-country consulting firm led to burnout, a reset in Saudi, and a renewed focus on health and purpose.Jil shares the Burj Al Hamam turnaround, from low...
2025-11-071h 01
RestrocastAlexandre Bachir on the Story of Bachir Ice Cream and Its Generational LegacyIn this episode, Ashish Tulsian sits down with Alexandre Bachir, Managing Director of Bachir Ice Cream Middle East, the man leading the third generation of the iconic Lebanese family brand that has thrived for nearly 90 years. Alexandre shares how the business, founded in 1936 by his grandfather and great-uncle in a small village in Lebanon, grew from a local shop to an international name loved in Lebanon, France, Brazil, and the UAE.He opens up about the challenges of modernizing a family legacy, bridging generational mindsets, introducing franchising, and adapting to modern marketing without losing the b...
2025-11-0450 min
RestrocastLeading with Balance: How Filippo Sgattoni is Steering Alamar Foods into the FutureIn this episode, Ashish Tulsian sits down with Filippo Sgattoni, CEO of Alamar Group, the master franchisee for Domino’s and Dunkin’ across the Middle East, to explore his remarkable journey from finance to food leadership. Filippo shares how his years at Autogrill shaped his understanding of global operations, cultural intelligence, and the art of balancing numbers with intuition.He opens up about adapting to Saudi Arabia’s evolving market, leading a family-founded company through an IPO, and modernizing legacy brands for new generations. From introducing localized innovations like the “dates pizza” to experimenting with food trucks and engagi...
2025-10-271h 17
RestrocastWhat It Takes to Scale a Food Business: People, Purpose, & Leadership | Sherif M. UnfilteredIn this episode, Ashish Tulsian sits down with Sherif M., Managing Director at Olayan Group, to unpack his extraordinary 30-year journey shaping some of the world’s most iconic restaurant brands from Wimpy and KFC at Americana to Burger King, Texas Chicken, and Buffalo Wild Wings today.Sherif shares powerful lessons from 25 transformative years at Americana, where a people-first culture, with employees prioritized above shareholders, has built a fiercely loyal workforce and achieved industry-leading success. He opens up about leadership philosophies, scaling compassion across 40,000+ employees, and why “do right by people and run the business with discipline” remain...
2025-10-161h 12
RestrocastHow Amjad Barakat Built Brunch & Cake Into a Global Lifestyle Café BrandIn this episode, Ashish Tulsian sits down with Amjad Barakat, CEO, Brunch & Cake. He went from being $3 million in debt at age 18 to building one of the region’s most popular café brands. He started by helping out in his family’s luxury fashion business on weekends, eventually saving it by the time he was 24. By 27, he had launched a real estate company and then moved to Dubai to explore new opportunities.After gaining experience through consulting and partnerships in Saudi Arabia (including Shaziz), a failed food truck venture pushed him to start over again. This led to Be...
2025-10-141h 08
RestrocastOmar Shihab on Building BOCA: A Michelin Green Star Journey in SustainabilityIn this episode, Omar Shihab, founder of BOCA Dubai, takes us inside his journey of rethinking what a restaurant can stand for in a city known for rapid growth and high consumption. He shares the early shocks of entering the industry, from franchise struggles to the daily unpredictability of operations, and how those lessons shaped his people-first leadership style. Omar explains why integrity, transparency, and sustainability became BOCA’s guiding principles, leading to recognition with a Michelin Green Star. Omar focuses on using local ingredients in Dubai, treating staff well, and building a strong, self-reliant restaurant. He avo...
2025-08-261h 43
RestrocastInside India’s Food Arena: Jasper Reid on Scaling Pizza and Taming Burger EconomicsIn this episode of Restrocast, British restaurateur Jasper Reid, Founder & CEO, International Market Management, shares his journey of building global food brands in India’s tough and competitive market. He talks about how he brought Pizza Express to India, beat Reliance to land Jamie Oliver’s brand, and convinced Wendy’s U.S. CEO to launch a ₹29 burger in India.Reid explains that high rents in India can take up 20% of sales, why menus should be based on data and kept under 30 items, and long-term success comes from patient investment and strong team culture, not flashy food trends...
2025-08-051h 20
RestrocastHow Chris Demery Evolved Restaurant Tech at Domino's and Blaze PizzaIn this episode of Restrocast, Chris Demery, CTO of Blaze Pizza, shares his unconventional journey from the U.S. military to leading restaurant tech transformations at Domino’s, Bloomin’ Brands, PF Chang’s, and Blaze Pizza. Chris shares how his military background shaped his leadership style and why listening to frontline teams is the secret to building tech that works.From building Domino’s Pulse and the Pizza Tracker to rolling out Blaze’s new POS system, Chris reveals the real challenges behind scaling restaurant operations. He discusses the myth that making pizza is easy, the importance of operati...
2025-07-1149 min
Restrocast“There Are No Shortcuts”: Rusty Bills on the Realities of Running a Franchise BusinessIn this Restrocast episode, Rusty Bills, COO of Galardi Group (Wienerschnitzel, Tastee Freez), shares his journey from busboy to the C-suite and everything in between. He opens up about his early days in the kitchen, how hands-on leadership shaped his path, and why building strong relationships with franchisees is the foundation of long-term success.Rusty discusses the realities of running a franchise in today’s environment, from navigating California’s $20/hour wage law to leveraging technology for operational efficiency. He also touches on how franchisee trust led to the creation of his leadership role, and why t...
2025-06-201h 03
RestrocastIf I Can Do It, Anyone Can”: A Conversation with Chris Incorvati, CTO of Jack’s Family RestaurantsIn this episode of Restrocast, Ashish Tulsian sits down with Chris Incorvati, CTO at Jack’s Family Restaurants, to explore one of the most unconventional and inspiring journeys in restaurant technology. From a journalism graduate and restaurant GM to leading tech across 270+ QSR locations, Chris shares how curiosity, hands-on learning, and deep operational empathy shaped his rise.The conversation spans pivotal roles at Legal Seafoods, Au Bon Pain, and Panera, where Chris helped roll out early POS innovations, in-house delivery platforms, and guest care systems. He also shares the origins of Panera’s “friction team,” built to eliminat...
2025-05-3041 min
RestrocastFrom Apple Genius to Restaurant Tech Visionary: Kyle Mark’s JourneyIn this episode of Restrocast, Ashish Tulsian sits down with Kyle Mark, a restaurant tech leader whose career has spanned Apple, various startups, and enterprise restaurant operations. Kyle shares how his journey started in Glen Ellyn, Illinois, took root at Apple’s flagship store, and evolved into a career transforming how restaurants use technology.Kyle reflects on transitioning from Apple to the foodservice world through roles at Standard Market, Datum Technologies, and Fresh Kitchen—where he helped lead a rapid digital transformation just as the COVID-19 pandemic hit. He disc...
2025-05-1551 min
RestrocastBuilding Brands and Breaking Norms: Joseph Unger’s Restaurant Industry JourneyIn this episode of Restrocast, Ashish Tulsian sits down with Joseph Unger, President and COO of GOSH Enterprises, to trace his inspiring journey through the restaurant industry. From starting as a sandwich artist at Subway to leading 100+ corporate restaurants at Taco Bell, Joe shares how his early exposure to entrepreneurship shaped his career. He discusses the leadership lessons learned from mentors at Yum Brands and his shift to innovation-driven roles at Reef Technology during the rise of ghost kitchens.Joe discusses the realities of aligning teams with a shared vision, building quickly in founder-led environments, a...
2025-04-2551 min
RestrocastChad Mackay, CEO of Fire & Vine Hospitality, on Building Restaurants Through People and ValuesIn this episode of Restrocast, Chad Mackay, CEO of Fire & Vine Hospitality, shares his journey from growing up around restaurants run by his father to stepping away into the corporate world, only to return with renewed vision and a commitment to do things differently.He talks candidly about the pivotal moments in his leadership journey—surviving the 2008 financial crisis while building a flagship restaurant, learning from failed concepts, and the power of integrity and honoring commitments. Chad also reflects on the importance of a people-centric culture, his evolution into a servant leader, and how empowering others became th...
2025-04-0140 min
RestrocastWing Lam on the Secret Sauce Behind Wahoo’s Fish Tacos' 35-Year SuccessIn this episode of Restrocast, Wing Lam, co-founder of Wahoo’s Fish Tacos, shares the secrets behind building a thriving restaurant brand for over 35 years. From starting small to scaling smart, Wing reveals how his unique approach to marketing, customer engagement, and business resilience has kept Wahoo’s relevant in an ever-changing industry.He dives into influencer marketing before social media, his strategy of partnering with athletes and musicians, and how Wahoo’s became a hotspot for action sports communities. Wing also discusses the impact of delivery and ghost kitchens, why dine-in still drives restaurant profits, and the ev...
2025-02-111h 07
RestrocastInsights from James Walker on Mastering the Restaurant IndustryIn this episode of Restrocast, Ashish Tulsian sits down with James Walker, a seasoned leader with over three decades of experience in the restaurant industry. Known for thriving in chaotic environments, James shares his journey from managing restaurants to leading transformative initiatives in hospitality. He recounts memorable stories, like working with Chris Elliott at Cinnabon, and highlights the importance of honesty and decisive leadership in challenging situations.James delves into his decision to pursue an MBA at Duke, discussing how it enhanced his understanding of finance and data-driven decision-making. The conversation explores the role of p...
2025-01-271h 23
RestrocastPodcast with Samer S. Hamadeh: A Creative Journey Through Entrepreneurship and HospitalityIn this episode of Restrocast, Samer S. Hamadeh, the visionary entrepreneur behind unique hospitality concepts like Akiba Dori and Stereo Arcade. From organizing a music festival at the age of 15 to designing industry-defining dining and nightlife experiences, Samer shares his journey of relentless creativity and risk-taking.Discover how Samer transitioned from nightlife to the dining scene, building Akiba Dori, a Japanese-inspired street food concept with a modern twist. He delves into the challenges of expanding into Saudi Arabia and the importance of understanding local markets. Samer also opens up about his love for th...
2024-12-201h 08
RestrocastWant RESTAURANT Success? Learn from John Peyton's PROVEN Strategies!In this episode of Restrocast, Ashish Tulsian sits down with John Peyton, CEO of Dine Brands Global, to discuss his remarkable journey through consulting, hospitality, and franchising. John shares how mentorship at Starwood Hotels shaped his understanding of leadership and operational excellence, highlighting pivotal moments like implementing Six Sigma and navigating the leap from operations to brand leadership.John delves into the challenges of becoming a first-time CEO at Dine Brands Global, managing iconic restaurants like Applebee’s and IHOP, and balancing strategy with execution. He offers invaluable advice on adapting to change, fostering collaboration, and...
2024-12-111h 01
RestrocastFrom Advertising to Alehouses: Eric Slaymaker on Building and Evolving Wingers AlehouseIn this episode of Restrocast, Eric Slaymaker, the driving force behind Wingers Alehouse, shares his journey from the world of advertising to building a successful restaurant brand. With early roots in marketing for his father’s franchises, Eric developed a unique perspective on branding, which later inspired him to create Wingers. Eric dives into Wingers’ evolution, explaining how he adapted the concept into the popular Alehouse model to meet changing market demands. His conversation covers the balancing act between franchisee autonomy and brand consistency, Wingers’ feedback systems, and the importance of training in ensuring quality. Eric als...
2024-11-131h 03
RestrocastA Journey of Innovation, Leadership, and Scale in the Restaurant Industry || Phil FriedmanIn this episode of Restrocast, Phil Friedman, shares his remarkable journey over four decades. From his beginnings as a dishwasher to managing food distribution in Vietnam and scaling major brands like Panda Express and McAlister's Deli, Phil offers invaluable insights into leadership, innovation, and resilience. He discusses the challenges of navigating economic downturns, including the 2009 recession and the recent pandemic, and how adaptability has been key to his success.Phil emphasizes the importance of building strong support systems for franchisees and staying ahead with technology. His candid advice for aspiring restaurateurs focuses on mastering the f...
2024-10-2954 min
RestrocastFrom Banking to F&B Mastery: Saer Imad's Journey to Transforming the IndustryIn this podcast episode, Saer Imad shares his unique career journey from corporate banking in Lebanon to becoming a key figure in Dubai's food and beverage industry. Saer discusses his early career advising entrepreneurs at the Mohammed Bin Rashid Establishment for Young Business Leaders, where he first gained insights into the F&B world. He then shares how he transitioned from an advisor to a hands-on operator, building and franchising brands like JJ Chicken and Derwendi. Saer reflects on the challenges of brand building, the importance of adaptability, and the lessons learned from his experiences in...
2024-10-1053 min
RestrocastJerry Baldwin on the Evolution of Supply Chain and Restaurant OperationsIn this podcast episode, Jerry Baldwin shares his remarkable four-decade career in the food and beverage industry. Starting from humble beginnings as a street food salesman, Baldwin shares how his early experiences in sales and distribution shaped his understanding of supply chain management. He delves into the challenges and opportunities within the restaurant industry, particularly in the post-COVID era, emphasizing the need for innovative strategies and strong vendor relationships.Baldwin also discusses the transformative changes at Steak 'n Shake, including the shift to a franchise partner model and the introduction of self-order kiosks. His insights i...
2024-09-251h 00
RestrocastFrom Busboy to CEO: The Inspiring Journey of John Haggai in the Hospitality IndustryIn this episode of Restrocast, host Ashish Tulsian sits down with John Haggai, CEO of Burtons Grill & Bar, to explore his extraordinary career journey. From his humble beginnings as a high school busboy, Haggai shares how his initial part-time job evolved into a 30-year career in the hospitality industry. He discusses his transition from managing partner at Outback Steakhouse to founding Taza Kitchen, revealing the challenges and emotional shifts involved. Haggai also dives into the importance of blending technology with a personal touch and offers advice for future leaders in hospitality.Restaurateurs will gain valuable i...
2024-09-101h 07
RestrocastBuilding Brands and Breaking Barriers: The Journey of Nadine BenchaffaiIn this episode of Restrocast, host Ashish Tulsian sits down with Nadine Benchaffai, a trailblazing entrepreneur with a rich background in the food and beverage industry. Nadine shares her journey from working in FMCG with global giants like Kraft and Nestlé to co-founding Tortilla Mexican Grills in the UK, which grew to over 60 stores. She also delves into her experience founding Taqado Mexican Kitchen in the UAE, discussing the challenges of introducing a niche cuisine in a competitive market.Nadine opens up about the personal and business factors that led to her decision to sell Taqado to K...
2024-08-261h 33
RestrocastFrom NFL Gridiron to Restaurant Tech Maven: Kevin Bentley's Journey Unveiled on RestrocastEmbark on an illuminating odyssey with Restrocast in the latest episode featuring Kevin Bentley, the Head of Technology at Jollibee North America, in an exclusive session. Join our host, Ashish Tulsian, as he delves into the riveting narrative of Kevin Bentley's extraordinary journey, transitioning from a formidable NFL linebacker to a tech luminary in the restaurant industry.In this captivating episode, Kevin unfolds his playbook for success, sharing insights into his strategic role at Jollibee. From setting a visionary tech stack to enhancing customer engagement and operational efficiency, Kevin wears many hats, offering a behind-the-scenes look into...
2024-08-121h 10
RestrocastBalancing Numbers and People: Conversation with Craig Dunaway of Penn Station SubsIn this episode of Restrocast, Ashish Tulsian sits down with Craig Dunaway, the COO of Penn Station Subs. Craig shares his journey from a career in public accounting to leading a successful franchise brand. With over 24 years of experience in the restaurant industry, Craig discusses the evolution of his role, highlighting the importance of balancing operational details with strategic growth. He delves into the challenges of maintaining profitability, especially in the wake of COVID-19, and the critical role of effective communication with franchisees. Craig offers insights into the significance of building strong relationships and fostering a positive c...
2024-08-051h 03
RestrocastLeon Davoyan: Revolutionizing Restaurant Technology from the '90s to TodayIn this episode of Restocast, host Ashish Tulsian sits down with Leon Davoyan, the CTO of Dave's Hot Chicken, to explore his remarkable career journey. Starting as a POS technician, Leon rose through the ranks to become a leading figure in restaurant technology. He shares insights from his early days at Universal Studios, where his fascination with tech began, to his significant roles at Baja Fresh, Santa Anita Racetrack, and Pinkberry, where he navigated global expansion challenges.Leon discusses his decision to pursue an MBA in Lebanon, a move that broadened his perspective and bolstered his leadership...
2024-07-2459 min
RestrocastFrom Cubicle to Popsicle: Mazen Kanaan’s Journey of Building House of PopsIn this engaging episode of Restrocast, Ashish Tulsian interviews Mazen Kanaan, CEO of House of Pops. Mazen shares his journey from Lebanon, where he studied economics and finance, to his 13-year career at Unilever. During his time handling Unilever’s ice cream business, Mazen identified a market gap for healthy yet delicious ice cream, sparking the creation of House of Pops.Mazen delves into the challenges and insights from his corporate experience, discussing how he transitioned from a secure job to entrepreneurship with a mix of excitement and calculated risk. He highlights the unique aspects of the ic...
2024-07-011h 10
RestrocastStratis Morfogen: Innovator Behind NYC’s Hottest RestaurantsIn this captivating episode of Restrocast, Ashish Tulsian interviews Stratis Morfogen, the dynamic founder and CEO of Brooklyn Chop House and Brooklyn Dumpling Shop. Stratis Morfogen has been an innovator in New York City’s hospitality scene for decades. He brought New York’s famed Fulton Fish Market to the internet in 1997 with the creation of FultonStreet.com, and was the restaurateur behind many well-known New York establishments, including Club Rouge, Gotham City Diner, Hilltop Diner, The Grand, Philippe Chow, and Jue Lan Club, among others. He is the author of Be a Disruptor and Damn Good Dumplings.St...
2024-06-171h 03
RestrocastFrom Football Fields to Restaurant Realms: Alaa Sayed’s JourneyIn this captivating podcast episode, join us on a journey through the diverse chapters of Alaa Sayed's remarkable career, from the football fields of Egypt to the bustling kitchens of renowned global restaurants. Hosted by Ashish Tulsian, the interview unfolds Alaa's inspiring story of resilience and adaptation, offering a rare glimpse into the dynamic world of hospitality.Starting as a national football player, Alaa's trajectory took an unexpected turn after an injury, propelling him into the realms of tourism, hotel management, and ultimately the restaurant business. Delve into Alaa's experiences managing F&B in American Air Force...
2024-06-031h 12
RestrocastDigital Dining: Costa Vida's Wade Allen on Digital Transformation of RestaurantsWelcome to the latest episode of Restrocast, where host Ashish Tulsian sits down with Wade Allen, the EVP of Strategic Growth at Costa Vida, to unravel the intriguing story of a digital innovation veteran with over 22 years of experience. Costa Vida, under Wade's guidance, has been at the forefront of revolutionizing the restaurant industry.In this episode, dive deep into Wade Allen's diverse background, from coding websites in the late '90s to spearheading marketing technology and off-premise initiatives at Costa Vida. Wade shares how this eclectic mix has uniquely positioned him to lead strategic growth and...
2024-05-221h 04
RestrocastDisrupting Saudi’s F&B Industry: Insights from Joe Frem, Founder of MatbakhiIn this enlightening episode of Restrocast, host Ashish Tulsian engages with Joe Frem, the innovative Co-founder and CEO of Matbakhi, an F&B management company transforming hospitality services for 1-4 star hotels. Joe shares his inspiring journey from his early entrepreneurial endeavors at the age of 13 to his strategic academic pursuits in engineering and subsequent impactful tenure at McKinsey.He dives deep into the founding of Matbakhi, revealing the identified market gaps and the innovative strategies employed to enhance hotel dining experiences through technology and customized F&B solutions. Joe also discusses future trends in the hospitality...
2024-05-011h 21
RestrocastRedefining the Saudi Dining Experience with Ziad KassabiehIn this captivating episode of Restrocast, host Ashish Tulsian engages in a deep dive with Ziad Kassabieh, the visionary CEO of Advanced Food Co. Starting his culinary journey at the tender age of 15 in a family-owned restaurant in Lebanon, Ziad shares how his early experiences ignited a passion that would shape his future. The episode traverses his decision to pursue hospitality management, his strategic relocation to Saudi Arabia, and his ascension from a multi-unit manager to a major influencer in the restaurant industry. With an impressive portfolio of 45 to 48 innovative restaurants under his belt, Ziad discusses the...
2024-04-241h 01
RestrocastScaling Success: Jim Bitticks on His Journey in the Restaurant IndustryIn this episode of Restrocast, host Ashish Tulsian engages with Jim Bitticks, the COO of Dave’s Hot Chicken, in a profound discussion that charts Jim’s extraordinary ascent within the restaurant industry. From his humble beginnings as a teenage employee at a Jack in the Box to pivotal executive roles at major chains like Blaze Pizza and now Dave’s Hot Chicken, Jim’s narrative is one of remarkable progression and strategic innovation.Throughout the episode, Jim shares the critical turning points and the strategic decisions that propelled his career forward and shaped the growth trajectories of the c...
2024-04-171h 28
RestrocastInside the Mind of a Tech Leader: Justin Skelton's InsightsWelcome to the latest episode of Restrocast with your host, Ashish Tulsian. In this installment, we are thrilled to have Justin Skelton, the Senior Vice President and CIO at Dine Brands Global, as our special guest. Dine Brands Global operates a network of 3,700+ restaurants globally, featuring popular brands such as IHOP, Applebee's, and Fuzzy's Taco Shop.Join Ashish Tulsian as he delves into the fascinating journey of Justin Skelton, exploring the three peaks in his illustrious career as a tech leader in America's biggest brands across insurance, retail, and restaurants. Justin shares valuable insights into his upbringing...
2024-04-111h 02
RestrocastPrashanth Menon Talks Pizzas, People, and ProgressRestrocast's latest episode brings to you the dynamic Prashanth Menon, Regional Director of PizzaExpress UAE, in a riveting conversation. Join host Ashish Tulsian as he unravels the layers of Prashanth's extraordinary 32-year journey, transforming PizzaExpress into a 14-outlet empire and earning him the prestigious PizzaExpress Worldwide Wonder Award 2023.Explore the day-to-day responsibilities of overseeing Pizza Express in the MENA region, where Prashanth shares strategic insights into the brand's expansion plans across 14 markets. From a South Indian upbringing and overcoming societal pressures to transitioning from hotels to standalone restaurants, Prashanth's narrative is a testament to perseverance and passion.
2024-04-051h 30
RestrocastDecades of Dedication: Transforming Passion into Hospitality ExcellenceIn this enlightening episode of Restrocast with Ashish Tulsian, we delve into the remarkable four-decade journey of Andy Holman in the hospitality industry. From his serendipitous start as a management trainee at Pizza Hut to achieving senior management roles globally, Andy shares the wisdom gleaned from his vast experiences. He discusses the critical importance of customer service and employee training, revealing how these core elements have evolved with technology while maintaining their essence. Andy reflects on the invaluable lessons learned through his career, emphasizing adaptability, the significance of systems and processes, and the pivotal role of leadership i...
2024-03-291h 15
RestrocastFlying to Success, his own way: The Burger 28 Journey with Alexander DebareDiscover the unconventional path to success in the latest podcast episode featuring Alexander Debare, founder and chief growth officer of Burger28. From aspiring pilot to law student, Debare shares his inspiring journey of creating a thriving business in the competitive restaurant industry. In this exclusive interview, delve into the inception of Burger 28, where Debare's entrepreneurial spirit and nostalgia for '90s UAE converge to form a unique burger chain.Explore the role of social media in Burger 28's success, from the early days of experimentation with Facebook ads to the evolution of a impactful Instagram presence. Debare...
2024-03-1837 min
RestrocastA Taste of Greece in Dubai: The Odyssey of Fay EconomidesDive into the dynamic culinary landscape of Dubai with Fay Economides, Executive Managing Director at M Management. In this exclusive podcast episode, Fay recounts her entrepreneurial journey, from co-founding Elia, Mythos, and Nola to navigating the challenges of Dubai's restaurant scene. Unveiling the strategic decisions and triumphs that shaped her ventures, Fay discusses authenticity, collaboration, and the delicate balance of maintaining diverse brand identities. From overcoming market pressures to embracing vulnerability, discover how Fay's hands-on approach and entrepreneurial grit have fueled the success of her hospitality empire. Join us as she shares insights into collaboration with her b...
2024-03-081h 07
RestrocastTalking Scale With Troy Hooper, CEO of Japan-Based Pepper LunchTroy Hooper, CEO of Hot Palette America, shares his captivating journey in the hospitality industry with host Ashish Tulsian. Hooper's narrative unfolds from early exposure in Miami to culinary and maritime school experiences, where yachting instilled key leadership principles. The episode delves into Hooper's passion for turning around troubled businesses and the pivotal influence of Stephen Covey's Seven Habits on his leadership style.Hooper envisions integrating his diverse experiences in achieving his entrepreneurial dream of owning a restaurant. His consulting practice, emphasizing turnaround management, involves identifying issues and implementing solutions. The importance of balance in leadership, incorporating...
2024-02-281h 11
RestrocastBrewing Success: Kim Thompson's Journey of Transforming Dubai's Coffee LandscapeEmbark on a sensory journey through the aromatic world of specialty coffee with Restrocast's latest episode, featuring the indomitable Kim Thompson, Founder and Managing Director of RAW Coffee Company. Tune in as we unravel the captivating story behind one of Dubai's pioneering coffee roasters.Hear about her journey from being a medical nurse in New Zealand to working in diamond mines in Australia to founding a leading specialty coffee brand in Dubai. Kim's story reflects entrepreneurial grit. As she envisions the future of the UAE's coffee industry and charts the course for RAW Coffee Company's expansion into n...
2024-02-201h 09
RestrocastFlipping Burgers to Shaping Tech's FutureEmbark on a transformative journey through the intricate nexus of technology and gastronomy with the latest Restrocast episode, featuring Phil Crawford, the illustrious CTO at CKE Restaurants. In this exclusive session our seasoned host, Ashish Tulsian, navigates the riveting narrative of Phil's extraordinary ascent from a 16-year-old working at Carl's Jr. to a trailblazing technology leader shaping the global restaurant landscape.Phil unveils the secrets behind his technological alchemy, sharing pivotal moments from his tenure at Yard House, Shake Shack, and Godiva Chocolate, to his current role at the helm of...
2024-02-0655 min
RestrocastNadim Majdalani: A Maverick of Modern Culinary LandscapeDive into the riveting narrative of Nadim Majdalani, a luminary shaping the Middle Eastern culinary landscape. In this podcast episode, hosted by Ashish Tulsian, Nadim unfolds his extraordinary transition from an engineering and investment background to becoming a key player in the restaurant industry.Starting with his initiation through private equity dealings with the French chain Pomme de Pain, Nadim elucidates the allure of the restaurant sector, dispelling the glamour myth.Navigating through pivotal moments in his career, Nadim discusses the inception of eathos, an entity born from the synergy of...
2024-01-251h 26
RestrocastFeast of Ambition: A Conversation with Panchali Mahendra of Atelier House HospitalityEmbark on a journey of knowing a purveyor of fine gastronomy with Restrocast as we sit down with Panchali Mahendra, the dynamic President of Atelier House Hospitality, in an exclusive episode titled "Feast of Ambition." Join us as we delve into the chapters of Panchali's extraordinary life, from the basketball courts of India to the Michelin-starred restaurants of Dubai.With almost two decades of industry expertise, Panchali oversees a diverse portfolio that includes acclaimed brands like Marea, 11 Woodfire, Mohalla, RSVP, Tides Bar, and The Host in the UAE, as well as ventures in Riyadh and India. Having...
2024-01-101h 16
RestrocastFrom Tech to Taste: Karl Goodhew's Inspiring Journey of InnovationWelcome to Restrocast by Ashish Tulsian, the podcast where we talk to the movers and shakers of the restaurant industry. In this episode, we are delighted to have Karl Goodhew, the Chief Technology Officer of BurgerFi, a fast-casual burger chain that is known for its fresh and natural ingredients, eco-friendly practices, and delicious menu.Karl Goodhew is a pioneer in the field of retail technology, having worked for companies like Macy’s, Home Depot, and Yellow Pepper. He is now leading the digital transformation of BurgerFi, using his tech expertise to enhance BurgerFi's operations and customer experience. He...
2023-10-031h 03
RestrocastSpaceX Engineer to Pizza Pioneer: The Journey of Benson TsaiIn this episode of Restroworks by Ashish Tulsian, we had the privilege to host a very special guest, Benson Tsai, the Co-founder and CEO of Stellar Pizza, a company that uses automated mobile kitchens to deliver fresh and affordable pizzas. Benson Tsai is a former SpaceX engineer who left his job building rockets to start Stellar Pizza. He shares a rich heritage with the food industry, as his parents were Taiwanese immigrants who ran a fish and chips restaurant in Los Angeles. He has always been passionate about food and technology, and he wanted to use his e...
2023-08-1639 min
RestrocastWinning at Franchising: A Conversation with David BloomJoin us for an engaging and thought-provoking episode as we sit down with David Bloom, a highly experienced professional in the restaurant industry. With his current role as Chief Development and Operating Officer of Capriotti’s and Wing Zone, David brings a wealth of knowledge and expertise to Mastering the art of global franchising.During our conversation, we dive deep into various aspects of restaurant franchising and draw learnings from his inspiring journey at Quiznos where he took the regional brand from 18 restaurants to opening over 5,000 locations in 28 countries. We also explore the early days of...
2023-06-191h 04
RestrocastSprinkling Success: A Conversation with Dan Mesches | RestrocastJoin us for an engaging and thought-provoking episode as we sit down with Dan Mesches, a highly experienced professional in the restaurant industry. With his current role as President and CEO of Sprinkles, Dan brings a wealth of knowledge and expertise to the table.During our conversation, we dive deep into various aspects of the restaurant industry, exploring topics such as the importance of passion in driving success, the role of innovation and adaptability in staying competitive, and the significance of team empowerment and collaboration in fostering a positive work environment.Dan also shares valuable...
2023-04-011h 06
RestrocastRise to the Top: The Story of Wow Bao's Geoff Alexander | RestrocastAre you curious about the secrets to running a successful restaurant business? In this episode of F&B Talks, we welcome Geoff Alexander, a seasoned professional in the restaurant industry, to discuss his journey into the hospitality industry, the lessons learnt, and interesting insights.Geoff Alexander began his career as a fry cook, grill cook, bartender, and chef supervisor. He worked his way up from a number four manager to a number two manager at Big Bowl, a small Asian concept restaurant in Chicago, before eventually becoming the CEO of Wow Bao, a fast-casual Asian restaurant chain that...
2023-03-271h 11
RestrocastLeading with Customer-Centric Strategies and Empathy - Duncan MuirDuncan Muir is a Senior Director - F&B and Retail at Bateel International, a luxury gourmet dates and confectionery brand based in the United Arab Emirates. With over 25 years of experience in the food and beverage industry, Muir comes with a wealth of knowledge and expertise of growing some of the finest homegrown hospitality brands across Dubai such as Carluccio’s, Mango Tree, Ushna & Chi’Zen throughout the GCC region. At Bateel, Muir leads the retail division, overseeing the operations of the brand’s retail stores and the expansion of Bateel's retail presence worldwide. Prior to Bateel...
2023-01-111h 12
RestrocastTransformational Leadership with Courage, Conviction and Character | Tapan Vaidya | RestrocastTapan Vaidya, CEO of Papa Johns (UAE, KSA, & Jordan), is one of the most respected and trusted voices in the hospitality industry. With an experience of more than 35 years in the industry, Tapan is responsible for the success of many quick service and casual dining brands such as Pizza Hut, Taco Bell, Fuddruckers, Burger King, Dairy Queen, Chili’s, and Outback Steakhouse. Investing his own money into the business, Tapan led the rollout of US pizza giant Papa Johns in the Gulf Cooperation Council (GCC), including the UAE. The first Papa Johns opened in the UAE in 2005, and...
2022-12-051h 03
RestrocastThe Fiery Restaurant Trailblazer | George Kunnappally | RestrocastGeorge Kunnappally is one of the most accomplished figures in the hospitality industry. As a Managing Director of Nando’s UAE, he heads the popular fast-casual chain known for its flame-grilled PERi-PERi chicken across 20+ locations. He has also been voted #3 on the Caterer Middle Power List for two consecutive years in 2020 and 2021. George is a seasoned hospitality industry professional and has been in franchise operations, management, and brand development for over 20 years. Throughout his career, he has grown brands like Subway, Bateaux Dubai, Charley’s Philly Steaks, Whittard of Chelsea, Second Cup Coffee, Johnny Rockets, and a host...
2022-11-101h 22
RestrocastThe Unstoppable Hospitality Maverick | Naim Maadad | RestrocastWith almost 30 years’ experience in the hospitality industry in Australia, Asia and the Middle East, Naim Maadad is the Chief Executive and Founder of Gates Hospitality, a home-grown hospitality group based in the UAE, with award-winning concepts such as Bistro Des Arts, Reform Social & Grill and the much admired Folly by Nick & Scott - a Michelin-lauded restaurant. He also sits on the board of Dubai Restaurant Group, which now is UAE Restaurant Group.Naim’s pioneering work in the hospitality industry, especially in Dubai, has contributed immensely to shaping F&B concepts and thereby adding value to the r...
2022-10-271h 47
RestrocastWelcome to RestrocastEach episode of Restrocast explores the inspiring stories behind restaurateurs and executives who have achieved remarkable growth in their fields. Restrocast is hosted by the Co-founder and CEO of Restroworks, Ashish Tulsian, who brings his unique perspective as a technologist, restaurateur, investor and entrepreneur. Much more than just an interview show, this is a genre-defining series on how to think boldly and differently about the world. Follow the journey of some of the world’s greatest restaurant operators and how they took their business from x to 10x.Tune in each week for a new episode. Mak...
2022-10-1704 min