Shows
Retail RemixDeep Dive: How to Tackle Return Fraud Without Losing CustomersThis episode is brought to you by Appriss RetailProduct returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:Why the scale of returns fraud is rising...
2025-09-1127 minRetail RemixThe Experience Equation: What Retailers Need to Get RightThis episode is brought to you by Commerce.In an age of instant delivery, why are so many consumers still making the trip to the store?In this episode of Retail Remix, host Nicole Silberstein sits down with Melissa Gonzalez, Principal at the design firm MG2, to explore why the in-store experience is still such a powerful tool for connection and conversion. Melissa shares how she helps clients turn physical retail spaces into strategic assets and digs into new MG2 research that explores the motivations and behaviors of Gen Z — spo...
2025-09-0835 minRetail RemixWhat $24 Billion in Prime Day Spending Tells Us About H2This episode is brought to you by Commerce.Prime Day gave us more than just deals — it delivered critical clues about what consumers want now, and what they’ll expect this holiday season.In this episode of Retail Remix, Vivek Pandya, Director at Adobe Digital Insights, joins host Nicole Silberstein to unpack the numbers behind this year’s record-breaking Prime Day performance — and what they signal about consumer behavior heading into the back half of the year.You’ll Learn:How essential goods drove surprise growth during Prime Day and whethe...
2025-08-0436 minRetail RemixWhat U.S. SMBs Can Learn from Alibaba.com’s PlaybookThis episode is brought to you by Commerce.Alibaba may be known for its massive scale — but at the heart of its U.S. strategy is something much more focused: empowering small businesses.In this episode of Retail Remix, host Nicole Silberstein sits down with Justin Liu, U.S. Country Manager at Alibaba.com, to explore how the global B2B marketplace is helping American entrepreneurs source more efficiently, build more resilient supply chains and take advantage of cross-border opportunities.With experience at Amazon, Meituan and streetwear marketplace Poizon, Justin brings a...
2025-07-2832 minRetail RemixTrue Religion’s Secret to Winning Over Gen ZThis episode is brought to you by Commerce.True Religion is back — and it’s not just about nostalgia. In this episode of Retail Remix, host Nicole Silberstein sits down with Tina Blake, Creative Director at True Religion to explore the brand’s impressive comeback with Gen Z.Tina shares her approach to evolving True Religion’s design language, building a bolder women’s assortment and leveraging partnerships — from celebrities like Megan Thee Stallion to Latinx brands like Bella Doña — to create moments that resonate with young consumers.They also discuss:How True Reli...
2025-07-2115 minRetail RemixFrom Red Carpet to Cart: Crafting Digital Experiences that ConvertThis episode is brought to you by Commerce.For Patrick Ta Beauty, the key to growth isn’t just great marketing — it’s an experience that educates, inspires and converts.In this episode of Retail Remix, host Nicole Silberstein chats with Heidi Lim, VP of Ecommerce at Patrick Ta Beauty. With experience leading digital growth at brands like ThirdLove, Estée Lauder and Fashion Nova, Heidi shares how she’s now helping Patrick Ta Beauty stand out in the crowded, trend-driven beauty market. From breaking through the noise on TikTok to building smarter marketing flows, sh...
2025-07-1424 minRetail RemixThe Trust Deficit: Brand Transparency and the New Rules of RetailThis episode is brought to you by Commerce.In today’s market, trust isn’t just a differentiator — it’s a requirement. But proving your brand lives up to its claims? That’s where things get complicated.In this episode of Retail Remix, host Nicole Silberstein sits down with Kimberly Shenk, Co-founder and CEO of Novi Connect, to explore how consumer trust is evolving. Drawing from her unique background as a U.S. Air Force data scientist, Kimberly shares how Novi is helping brands and retailers like Amazon, Target, Sephora and Ulta back...
2025-06-3023 minRetail RemixFrom Family Roots to Future Growth: Inside Bealls’ Century-Long Retail JourneyThis episode is brought to you by Commerce.Surviving 100 years in retail is rare — thriving for 110 is something else entirely.In this episode of Retail Remix, host Nicole Silberstein speaks with Tianne Doyle, President of off-price retail chain Bealls, which is celebrating its 110th anniversary this year. With over 30 years at the company, Tianne shares what has given Bealls such enduring appeal, how it continues to evolve in a rapidly changing market and why its people-first culture might be its most powerful asset. Together, they explore:How a...
2025-06-2319 minRetail RemixLessons from the World’s Top BrandsThis episode is brought to you by Commerce.What does it take to become a household name — and why does it matter?In this episode of Retail Remix, host Nicole Silberstein is joined by James May and Barry Thomas from global data and analytics firm Kantar to unpack the findings from the 20th annual BrandZ Report, which ranks the top 100 most valuable global brands. They dive into the forces shaping brand value today, why retail brands are on the rise and what lessons others can learn fro...
2025-06-1632 minRetail RemixScaling Internationally: Strategies for the Tariff EraThis episode is brought to you by Commerce.This episode is brought to you by BIgCommerceWith tariffs dominating headlines and reshaping global retail strategy, brands are navigating one of the most complex trade landscapes in recent memory.In this episode of Retail Remix, host Nicole Silberstein is joined by Rathna Sharad, CEO and Founder of cross-border logistics platform FlavorCloud. With a background spanning Microsoft, UPS, and three decades of global trade experience, Rathna offers expert guidance on navigating tariffs, streamlining international operations, and building supply...
2025-06-0935 minRetail RemixHow DSW Is Navigating a New Era of EngagementThis episode is brought to you by Commerce.As the retail marketing playbook continues to evolve, staying relevant takes more than just keeping up — it means rethinking how and where you engage your audience.In this episode of Retail Remix, host Nicole Silberstein sits down with Sarah Crockett, Global Chief Marketing Officer at DSW, to talk shop. With experience leading marketing at brands like Vans, REI and Backcountry, Sarah brings a wide-angle lens to what’s working — and what’s changing — in the world of retail marketing. Together, they unpack:...
2025-06-0218 minRetail RemixTariffs, Bankruptcies and What Comes Next in RetailThis episode is brought to you by Commerce.The retail industry has already packed a decade’s worth of disruption into just the first few months of 2025. From bankruptcies and tariffs to shifting consumer behaviors and market volatility, staying ahead of the curve is more challenging — and more critical — than ever.So in this episode of Retail Remix, your new host Nicole Silberstein sits down with Melissa Minkow, Retail Strategist at CI&T, to help retailers make sense of it all. Together, they unpack:The biggest headlines and shake-ups shaping the re...
2025-05-2745 minRetail RemixWhy CarMax Has Revved Up AI InnovationThis episode is brought to you by Commerce.You may think shopping online for a car (especially a used car) is overwhelming, even frustrating. But Jim Lyski is trying to change that. As EVP and Chief Growth & Strategy Officer for CarMax, Jim has helped drive the company’s AI efforts, which span various touch points and all stages of the buying journey. Listen to get details into how CarMax is: Evolving its value proposition to align with the new needs and expectations of consumers; Investing in chat agents that provide proactive and reactive suppo...
2024-12-1636 minRetail RemixWhat Makes Anthropologie Stores So Special?This episode is brought to you by Commerce.Anthropologie has developed a truly distinct in-store experience; one that evokes emotional attachment and inspires discovery. How does the brand achieve this as it grows across formats, markets and even into digital channels?During this episode of Retail Remix, Mindy Massey, Global Executive Director of Retail for Anthropologie, shares how her growth and evolution within the company has helped her shape the brand’s store design and experiential approach. She shares: How the Anthropologie physical environment has had to evolve with the brand’s growth into...
2024-11-2527 minRetail RemixCan Brands Compete Through the Payment Experience?This episode is brought to you by Commerce.The payment experience has always been considered a “necessary evil” for ecommerce sites. There’s information merchants need to accept, validate and fulfill online orders. But now, technology is turning the payment experience into an opportunity for differentiation. During this week’s Retail Remix, two executives embedded in this exciting new world of payment share their thoughts on: What consumers actually expect from the checkout phase of the online shopping journey; How the rise of mobile wallets, accelerated checkout tools and BNPL has set new sta...
2024-11-1124 minRetail RemixThe Woman Behind the ECOfashion MovementThis episode is brought to you by Commerce.Marci Zaroff coined the term “ECOfashion” in 1995 and has spent decades driving meaningful conversations and tangible change in the fashion industry. Nearly three decades later, she is reflecting on the market’s evolution and the work that still needs to be done. During this episode of Retail Remix, Marci shares:Her vision for “ECOfashion” and how she believed it would influence the way all players in fashion and retail collaborate; How evolving consumer behaviors, including their love for resale and more ethical brands, is driving urgency amon...
2024-11-0441 minRetail RemixHow VICI Shaped the Future of the ‘Instagram Brand’This episode is brought to you by Commerce.VICI was founded in 2012, when women were looking for trendy, high-quality fashions on a relatively new platform called Instagram, but were extra wary of their spending. With consumers now in a very similar headspace, it is an optimal time for Co-founder and Chief Merchandising and Marketing Officer Aimee Dudum Colorado to reflect on how the business has evolved.During this episode, Aimee chats with host Alicia Esposito about:How the mission and values of VICI have evolved since the company’s inception, if at all;Ho...
2024-10-2127 minRetail RemixWhy Walgreens is Embracing the Shoppable TV EraThis episode is brought to you by Commerce.The streaming era isn’t just giving households one-click access to a seemingly endless supply of content; it’s enabling brands and retailers to deliver relevant and impactful advertising to target consumers, making media moments shoppable. Walgreens Advertising Group is capitalizing on this opportunity by testing new connected TV (CTV) advertising offerings through Roku. For this week’s Retail Remix episode, we’re replaying a session from the Retail Innovation Conference & Expo featuring Caitlin McKnight of Roku and Katie Vogt of Walgreens, who shared: The most impor...
2024-09-0228 minRetail RemixMaking the Membership Model Work for YouThis episode is brought to you by Commerce.Although some use the words “membership” and “subscription” interchangeably, 64% of consumers believe there is a distinct difference in these types of programs. But what do consumers really expect from these commerce experiences? Retail TouchPoints and CI&T collaborated on a survey of 1,000+ consumers to find out. Melissa Minkow, author of the report, sits down with host Alicia Esposito to dig into some of the report’s key takeaways, including: How consumers differentiate membership models from subscription models; Which categories are seeing the most traction and why; How the...
2024-08-0545 minRetail RemixAI in Focus: Lessons from Zenni OpticalThis episode is brought to you by Commerce.As CTO and Global General Manager for Zenni Optical, David Ting plays a critical role in determining the company’s key technology investments and experience priorities. It should come as no surprise, then, that artificial intelligence (AI) has been at the top of his priority list. During this week’s Retail Remix, he shares how he researched, tested and optimized AI investments for the business. He shares insights on: How consumers search and browse on the Zenni Optical site, and how these behaviors have dictated the co...
2024-05-1343 minRetail RemixThe Future of Loyalty Programs: Community, Crowdsourcing and BeyondThis episode is brought to you by Commerce.Brands and retailers that specialize in formal events and big “life moments” (think weddings, proms and the like) need to think about customer loyalty — how to win it and how to keep it — in a completely different way.For example, David’s Bridal has leaned into community and crowdsourcing to create programs that allow consumers to build beautiful life moments. During this episode of Retail Remix, Kelly Cook, the President of Brand, Technology and Finance for David’s Bridal, shares how the brand has: Developed the Diamond L...
2024-04-0848 minRetail RemixHow Roku is Shaping the Shoppable Content EraThis episode is brought to you by Commerce.Connected TV (CTV) is becoming a central marketing and advertising channel for brands as streaming networks bolster their subscription offerings. They’re becoming a conduit for delivering engaging, personalized campaigns that drive brand awareness, product discovery, in-store traffic and conversions. Roku is helping drive this new era of shoppable content by providing the streaming devices consumers need to access content across apps and devices. Plus, through partnerships with companies like Walmart, it is helping shape the future of the category. During this episode of Reta...
2024-03-2538 minRetail RemixInvestigating the Evolved Customer Journey: Trends, Challenges & PrioritiesThis episode is brought to you by Commerce.Retailers know that digital influences the customer journey, from initial awareness to post-purchase. So why is there still such a staggering divide between consumers’ digital and physical brand experiences?We explore the gaps, challenges and opportunities on this week’s Retail Remix with Justin Racine and Zach Zalowitz of Perficient. Together with host Alicia Esposito, they explore: The key digital influencers for in-store traffic and activation; The increasingly central role of inventory visibility and omnichannel inventory management in the customer experience; Why ret...
2024-03-1829 minRetail RemixHow Juxtapose is Shaping Tomorrow’s BrandsThis episode is brought to you by Commerce.Juxtapose positions itself as a “creation-oriented investment firm,” which means their investment process is based on businesses that don’t exist yet. Focusing on industries that are under-served, Juxtapose’s team then harnesses the power of entrepreneurialism and an investment firm’s diligence to identify and invest in new business opportunities.During this week’s Retail Remix, Ben West, Partner at Juxtapose, digs into the company’s investment process and how this approach shapes his perspectives on: What makes a successful brand; How businesses shoul...
2024-03-1129 minRetail RemixHow Stitch Fix Blends the Art and Science of MerchandisingThis episode is brought to you by Commerce.Stitch Fix has access to rich data and insights to understand consumers’ wants, needs and behaviors. Additionally, it harnesses the unique knowledge and expertise of its styling and merchandising teams to ensure it is striking the right balance between personalized service and surprise and delight. During this episode of Retail Remix, Loretta Choy, Chief Merchandising and Client Services Officer of Stitch Fix, shares how the team: Blends the traditional art of merchandising and the science of data analysis to ensure clients feel seen and understood;
2024-02-2643 minRetail RemixEmbracing Gen AI for Creative ImpactThis episode is brought to you by Commerce.Although generative AI has the power to shake up all retail functions, early use cases and success stories suggest that marketing, content and ecommerce teams have the most to gain. These teams are feeling more pressure to create relevant, impactful and on-brand content. Gen AI will allow them to accomplish all of this — and at scale. During this episode of Retail Remix, Alicia Esposito explores the opportunities for brands and retailers with Michelle Bacharach, Co-founder and CEO of FindMine. They discuss:How Gen AI can support the cr...
2024-02-0546 minRetail RemixThe Booth and Beyond: What NRF 2024 Tells Us About the State of the IndustryThis episode is brought to you by Commerce.The National Retail Federation drew 40,000+ attendees from across the retail realm who were eager to explore the hottest trends and tech — from AI to retail media and in-store optimization. During this week’s Retail Remix, host Alicia Esposito recaps the Big Show with Nicole Silberstein, Ecommerce Editor for Retail TouchPoints, and Phillip Jackson, Co-founder of Future Commerce, including how the event could be an indicator for future retail tech investments and the sectors that will see traction in 2024. The panel also discuss some key themes and take...
2024-01-2239 minRetail RemixHow Albertsons Media Collective is Driving Retail Media’s EvolutionThis episode is brought to you by Commerce.Over the course of his 20-year career, Harvey Ma has held roles at NielsenIQ and Roundel, the in-house marketing and advertising agency for Target. He also held several leadership positions at Target spanning marketing, merchandising and negotiations. Now, he’s taking his passion for retail and advertising to the next level as Vice President of Albertsons Media Collective.In this episode of Retail Remix, host Alicia Esposito chats with Harvey about how retail and the advertising landscapes have both evolved and converged, creating new opportunities fo...
2024-01-1528 minRetail RemixHow Solo Brands Creates Lasting Memories & Genuine ConnectionsThis episode is brought to you by Commerce.PRODUCTION UPDATE: Shortly after this podcast launched, Solo Brands announced that John Merris would “mutually separate” from the company as President, CEO and Director starting on Jan. 15, 2024. Christopher Metz will replace Merris, beginning on the same date. The news comes on the heels of Solo Brands updating its fiscal 2023 guidance, decreasing it from between $520 million to $540 million, to between $490 million and $500 million.In an era where technology and scale often precede personal connection, Solo Brands has found a way to intertwine all three, creating resonant bran...
2024-01-0831 minRetail RemixRetail Experts Reveal the Top 2024 Trends & PredictionsThis episode is brought to you by Commerce.The Retail TouchPoints editorial team engaged with 15 esteemed experts, analysts and strategists to determine which trends and technologies will influence the industry most significantly in 2024. All insights were curated in a multimedia recent report, but for this week’s special episode of Retail Remix, we’re highlighting four key themes that emerged several times in the entire piece. Join us as we explore the trends and forces propelling our industry forward, including: How consumers’ lifestyles, emotions and psychology will create even more nuance around their spending...
2024-01-0329 minRetail RemixThe Hitchhiker's Guide to the New Internet: Emerging Tech for Embracing the Digital RevolutionThis episode is brought to you by Commerce.With his finger firmly on the pulse of the tech industry, Matt Maher, Founder of M7 Innovations, has helped brands across categories push creative boundaries to resonate with consumers in new ways. During this week’s Retail Remix, we’re replaying his session from the Retail Innovation Conference & Expo 2023, where he outlined the emerging technologies and platforms that can help merchants drive immersion and accelerate the purchase funnel. Listen to this episode to learn how: Discord is facilitating a new era of community building and custom...
2023-12-1845 minRetail RemixHow 1-800-FLOWERS.COM, Inc. Creates Connection Through Unique Content ExperiencesThis episode is brought to you by Commerce.1-800-FLOWERS.COM, Inc., is a pioneer in the gifting and entertaining space. By taking a holistic approach to marketing and content strategy, this renowned retailer has captured hearts worldwide, transforming how we celebrate special moments and connect with one another.During this Retail Remix episode, we sat down with Jason John, CMO of 1-800-FLOWERS.COM, Inc., to learn how the company is driving engagement and loyalty across its growing portfolio of brands. Check out this episode to learn how the company: Initiates conversations a...
2023-12-1123 minRetail RemixWhat Can Retailers Learn from Cannabis Brands?This episode is brought to you by Commerce.Once illegal and highly stigmatized, cannabis has become a legitimate, diverse and thriving market. Not only has the cannabis industry experienced significant growth over the past few years, it has also driven significant innovation in marketing, store design and customer experience. Despite this positive disruption, the cannabis retail space still faces its fair share of challenges. During this Retail Remix episode, we sat down with Filip Luneski, VP of Marketing for the UPC cannabis company Lucid Green. Check out this episode to learn: The state of...
2023-12-0438 minRetail RemixDigging into Thanksgiving Weekend Results: Trends & Predictions from Adobe Digital InsightsThis episode is brought to you by Commerce.Despite rumblings of a wary consumer, shopping results from Thanksgiving weekend reveal that consumers were eager to shop. For example, data from Adobe Digital Insights reveals that results from the weekend, especially Cyber Monday, beat initial projections. In this special episode of Retail Remix, host Alicia Esposito sits down with Vivek Pandya from Adobe Digital Insights to discuss how consumers shopped from the Thanksgiving table and their couches during the long weekend. Drawing on Adobe's extensive data collection and analysis, Vivek pulled the curtain back o...
2023-11-2927 minRetail RemixDesigning for Success: How Technology Decisions Shape Store Ops StrategiesThis episode is brought to you by Commerce.Results from Retail TouchPoints’ latest Store Ops Survey reveal that store ops budgets are increasing, and retailers are investing more in new in-store technology. As merchants strive to improve efficiency and personalize customer experiences, they need to ensure they’re prioritizing the right solutions, whether it be mobile devices, digital signage or other technologies. In this Retail Remix episode, we dive into the findings from the recently released Store Ops Survey with Nikki Baird, VP of Strategy at Aptos. Listen to learn why: Employee hiring...
2023-11-2033 minRetail RemixHow Liquid Death’s Unconventional Creative Strategy Fuels Digital GrowthThis episode is brought to you by Commerce.From leveraging social media to exploring marketplaces and strategic advertising, there are countless avenues to capture mindshare and carve a unique space for your brand online. You can find a shining example of this immense potential in the canned water company Liquid Death.In this episode of Retail Remix, we listen back to an exclusive conversation from the 2023 Retail Innovation Conference & Expo between Claire Tassin from Morning Consult and Natalie Cotter, a key player in Liquid Death’s digital presence and growth strategy. This insightful di...
2023-11-1347 minRetail RemixThoughtful Design: Inside Monica + Andy’s Approach to Children’s ApparelThis episode is brought to you by Commerce.At Monica + Andy, thoughtfulness is at the core of everything the brand does. The team, led by founder and CEO Monica Royer, believes that every decision should be made by first considering the possible impact on customers, employees and the environment. This episode of Retail Remix highlights how this mindset applies to all aspects of Monica + Andy, from product design to customer service, marketing and company culture. Alicia Esposito chats with Monica + Andy Founder Monica Royer about:The inspiration behind Monica + Andy, including how her p...
2023-11-0641 minRetail RemixEnter Kurt Geiger’s Colorful World of LuxuryThis episode is brought to you by Commerce.The luxury consumer is changing. She’s younger, more tech-savvy and embracing a hybrid of trends, from “quiet luxury” to bold colors and patterns. Kurt Geiger is adapting to these new realities while staying true to its UK roots – and is expanding globally along the way. During this week’s Retail Remix, Alicia Esposito chats with CEO Neil Clifford, a visionary leader who has championed the brand’s evolution and found new ways to drive brand relevance and loyalty. Listen to learn how Kurt Geiger is:Embracing n...
2023-10-3037 minRetail RemixFrom Pop-up to Permanence: The Inside Scoop on the Museum of Ice CreamThis episode is brought to you by Commerce.Starting as a pop-up sensation, the Museum of Ice Cream quickly captured the hearts and minds of visitors. It also left an indelible mark on the retail landscape and has become a model for experiential retail. But what made it such a splash? Was it the innovative model, the creative marketing approach or something else entirely?During this Retail Remix episode, Alicia Esposito chats with Manish Vora, Co-founder of the Museum of Ice Cream. The pair discuss how this extraordinary concept evolved from a temporary...
2023-10-1644 minRetail RemixWhat Makes a Successful Celeb-Backed Brand?This episode is brought to you by Commerce.The celebrity-backed brand isn’t dying…it’s evolving. In fact, Leonard Brody, Co-founder and Executive Chairman of Caravan, believes that these brands carry substantial weight and increasingly resonate with consumers thanks to the power of social media. Leonard would know. Caravan plays a secret role in building these brands behind the scenes, elevating the role of celebs like Carrie Underwood and “Queer Eye’s” Antoni Porowski and Jonathan Van Ness. During this Retail Remix episode, Alicia Esposito chats with Leonard about: Why pet and health/wellnes...
2023-10-0944 minRetail RemixSocial Commerce Lessons from Brand Leaders: Content Marketing, Influencer Engagement and MoreThis episode is brought to you by Commerce.At the Retail Innovation Conference & Expo (RICE), attendees learned that you can elevate your brand's presence, engage your audience and stand out in an increasingly competitive digital climate by tapping authentic content, partnerships with the right influencers, and healthy doses of experimentation. During this Retail Remix episode, we go back to a panel of marketing leaders who shared their unique approaches to social media marketing and advertising. They discussed how they take a full-funnel approach on platforms like Meta, Google, TikTok and Pinterest, and the i...
2023-10-0249 minRetail RemixSubstance and Simplicity: Exploring Hanna Andersson's Commitment to Trust, Community & SustainabilityTo its community of loyal customers, Hanna Andersson is so much more than just a children's clothing company. It’s a trusted brand that puts safety, quality and ethical production at the forefront to empower parents around the world. With a steadfast dedication to protecting childhood innocence, Hanna Andersson also aims to create spaces where parents can find simplicity online without compromising style or substance.In this episode of Retail Remix, Alicia Esposito chats with Callie Canfield, Chief Brand Officer at Hanna Andersson. The pair exchange stories about the new perks (and challenges) of modern parenting an...
2023-09-2531 minRetail RemixDifferentiating Through Recommerce ExperiencesIn an era where sustainability and environmental consciousness are at the forefront of consumer demands, the fashion industry is facing increasing pressure to reduce its environmental footprint. Fortunately, technology is stepping in as a powerful ally in this quest for change. From digital samples to recommerce platforms, innovative solutions are emerging to revolutionize the way fashion operates. In this episode of Retail Remix, our host Alicia Esposito chats with Emily Gittins, Co-founder and CEO at the customized resale tech company Archive. The pair explore the role of technology in reducing fashion's environmental impact and highlight some exciting a...
2023-09-1831 minRetail RemixHow Kendra Scott Turns Every Store into a Community HubFrom its humble beginnings as a small jewelry startup to a household name, Kendra Scott has not only thrived in the direct-to-consumer (DTC) space but has also made significant strides in the world of wholesale and branded brick-and-mortar experiences.In this episode of Retail Remix, our host Alicia Esposito chats with Colleen Wilson, SVP of Retail and Wholesale for the jewelry brand. They explore Kendra Scott's growth journey, and how the brand ensures the customer experience is immersive, consistent and aligned with the founder’s core values. Listen to learn:What the Kendra Scott brand stands fo...
2023-09-1138 minRetail RemixUnlocking the Power of 'Mind Building' for Experience DesignWelcome to the new frontier of retail marketing, where the power of “mind building” is reshaping the industry. Mind building takes the concept of worldbuilding and elevates it to a whole new level, focusing on immersive experiences that captivate the minds and emotions of customers. In this episode of Retail Remix, we relive a session from the Retail Innovation Conference & Expo. Ari Peralta, CEO of the research consultancy Arigami, shares the transformative potential of mind building in retail marketing and explores how it can unlock the true power of brand engagement and customer loyalty. Listen to learn...
2023-09-0454 minRetail RemixIs Private Label the New Competitive Playground?In today's highly competitive retail landscape, private label brands have emerged as a powerful force, capturing the attention of both consumers and retailers alike. Once considered a category of cheap generic alternatives, private label has undergone a remarkable transformation and become a way for retailers to differentiate. In this episode of Retail Remix, host Alicia Esposito chats with Todd Maute, who is a partner at the brand strategy firm CBX, to dig into how retailers can build robust and relevant private label brands. Listen to learn about:Changing consumer behaviors, especially in light of economic uncertainty a...
2023-08-2837 minRetail RemixThe Future of Commerce: Resilience, Diversification and ConnectivityThe future of commerce is marked by resilience, diversification and a willingness to embrace technological change. Square's third annual Future of Commerce report sheds light on this optimism, including how businesses are embracing new revenue streams through services and partnerships, implementing cutting-edge technologies to power connected experiences and using AI to drive efficiency.In this episode of Retail Remix, host Alicia Esposito chats with Roshan Jhunja, Head of Retail at Square. The pair dig into the report and other research the company has conducted. Listen to learn:How retailers can embrace diversification to meet...
2023-08-2126 minRetail RemixNavigating Heightened Competition in the Beauty and Skincare IndustryThe beauty and skincare markets are growing increasingly crowded and competitive, but Covey Skincare has managed to stand out thanks to the powerful influence of its founders and a streamlined, science-backed methodology.In this episode of Retail Remix, host Alicia Esposito chats with Asha Talwar Coco, CEO of Covey Skincare. Tune in to gain a deeper understanding of how Covey has tackled this challenge and discover actionable takeaways for your own business in this rapidly evolving industry. Listen to learn:How friends Emily DiDonato and Christina Garcia used their personal and professional lives to inspire the...
2023-08-1434 minRetail RemixThe Generation Connection: How Dormify Taps Community to Drive LoyaltyIf brands want to connect with the hearts and minds of today's consumers, they need to foster a vibrant community across all channels. Dormify, the brand designed to serve young consumers outfitting dorms and other small spaces, uses its ambassador program to guide major decisions, from product development to marketing and brand expansion.In this episode of Retail Remix, host Alicia Esposito chats with Amanda Zuckerman, Co-founder, President, and Chief Brand Officer of Dormify to dig into how the brand activates and engages its community to forge more meaningful connections and drive customer loyalty. Listen to get...
2023-08-0739 minRetail RemixThe Power of Generative AI in Driving Ecommerce SuccessGenerative AI has garnered a lot of buzz (and debate) in the retail industry. Although the technology is still relatively new to many brands, some have tested the tech and realized clear benefits, especially within marketing and ecommerce. In this episode of Retail Remix, host Alicia Esposito chats with Sarah Coles, who drives go-to-market strategy for Persado. During their conversation, Alicia and Sarah explore this exciting new world of ecommerce and how generative AI can help improve marketing efficiencies, reduce cart abandonment and drive ROI. Listen to learn:Why brands need to ensure the generative AI o...
2023-07-3139 minRetail RemixBrand vs. Demand: Navigating the Duality of Marketing Content in Modern RetailMarketers understand the importance of both brand and performance marketing. Brand marketing aims to create a strong brand identity over time, while performance or demand marketing focuses on delivering measurable results such as lead generation, sales and revenue. The real challenge for modern marketing teams is balancing the two strategies while ensuring long-term goals are not compromised. So, how can marketing teams invest their resources in creating content that delivers immediate results and long-term value for their brand? During this episode of Retail Remix, learn how to balance brand and performance marketing by getting tips from Ilene R...
2023-07-2432 minRetail RemixWhy Retailers Needs to Rethink the Checkout ExperienceConsumers today demand seamless and personalized shopping experiences across all channels – that even applies to the checkout experience. But the reality is the payment process is still cumbersome and complex online. Shilpi Narang, SVP of Customer Experiences at Bolt, believes that identity can help unlock shopping innovation on any surface. During this episode of Retail Remix, hear how the payment experience can be reimagined to boost conversions and drive long-term loyalty. Listen in to learn about: Why the “last mile” of the purchase experience is so challenging for brands and retailers;Real-world examples that showcase innovation in the p...
2023-07-1728 minRetail RemixHow Companies Like American Eagle Are Innovating Through ResaleThredUP's annual resale report predicts that the U.S. resale market will reach $70 billion by 2027, outpacing the growth of traditional retail by 9X. Why? Because consumers, especially Gen Z, are looking to make smarter, more eco-friendly buying decisions. Brands like American Eagle are tapping into this growing market by partnering with thredUP to offer innovative programs through apps like Snapchat that appeal to their young, digital-savvy customers. These initiatives reflect the brand's DNA and cater to their customer's preferences, a trend that thredUP believes more brands will embrace in the near future.During this episode of Retail...
2023-07-1024 minRetail RemixHow Augmented Reality is Driving Contextual CommerceFor years, retail industry experts discussed augmented reality (AR) at a high level. Now, we're finally seeing the technology being used in creative and innovative ways. During this episode of Retail Remix, our host Alicia Esposito speaks with Neil Redding, Head of Product at Auki Labs, about how AR can drive the entire customer experience, from discovery to conversation. Neil also shares how his company is fueling AR innovation by helping people, technology and AI interact in physical spaces to drive the future of shopping. Listen in to learn: Where the industry currently embraces AR and ho...
2023-06-2643 minRetail RemixHow Tech Can Enhance In-Store Merchandising, Personalization and ServiceShoppers are looking for more immersive in-store experiences – from personalized attention to customization and convenient access to products. But crafting the perfect in-store experience means understanding what your customers expect and incorporating technology thoughtfully to empower both shoppers and associates. During this episode of Retail Remix, our host Alicia Esposito chats with Beth Warren, SVP of Marketing for Creative Realities, a company that helps brands select and implement the right in-store technology for their experience goals. The pair chat about the new era of store design and experience, and how brands can uncover new opportunities for innovation. Lis...
2023-06-1931 minRetail RemixCreating Immersive Brand Experiences with Data-Driven AdvertisingThe modern shopping experience is about creating immersive, personalized experiences for shoppers. What better way to make your customers feel seen and appreciated than by tailoring ads and promotions to them? By leveraging data-driven advertising strategies like targeted campaigns and segmenting audiences, brands can create more effective campaigns that point toward what customers need and what they don't even know they need yet! During this episode of Retail Remix, host Alicia Esposito chats with Elisabeth Rommel, General Manager of Global Advertising Growth at eBay. The pair chat about Elisabeth’s unique history in the industry, lessons learned, bes...
2023-06-1228 minRetail RemixThe Evolution of the Creator EconomyThe rise of Instagram is a great example to illustrate how the power of influence has shifted from brands to creators. This shift has sparked the evolution and expansion of the “creator economy,” which is fundamentally changing the shopping experience. How can brands keep pace and capitalize on these new opportunities? During this episode of Retail Remix, our host Alicia Esposito talks with Rodney Mason, Head of Marketing and Brand Partnerships for LTK. The pair chat about how the creator economy works and why it can be advantageous for modern-day retailers. Check out this episode to learn about...
2023-06-0534 minRetail RemixStaying Human in a Robot World: The Power of H2H EngagementIn today's digital world, getting caught up in the constant need for online presence and engagement is easy. With the rise of always-on communication channels, leveraging every robot available to maintain a genuine connection with customers can be tempting. However, many successful brands recognize the importance of staying true to the Human-to-Human (H2H) engagement philosophy.During this episode of Retail Remix, host Alicia Esposito chats with Tony Drockton, Founder and Chief Cheerleader of the premium leather accessories company Hammitt. Shortly after being attacked by robots, the group discusses Tony’s passion for the H2H engagement ph...
2023-05-2930 minRetail RemixShopping Center Marketing: Retail’s Most Expensive Gym Membership?Have you noticed all the stores at your local shopping center vying for your attention? The big, bold signs advertising special sales, discounts and events? These marketing tactics not only cost time, but they also come with a hefty price tag. But did you know that there are usually digital and physical marketing opportunities baked into lease agreements and these resources either go unused or are not fully optimized? That’s why Sean Snyder, Founder and President of Engagement Agents, calls shopping center marketing retailers’ most expensive gym membership.During this episode of Retail Remix, learn how bran...
2023-05-2218 minRetail RemixWeb3: A New Era of Shopper Experience and ExpressionThe success of any brand hinges on its ability to deliver personalized and immersive customer experiences. Enter Web3, which unlocks a new infrastructure and new capabilities for digital teams to give shoppers more control over their experience. Chris Silver, Co-founder of the customer loyalty platform BambuMeta, brings a wealth of knowledge and expertise on this topic as he and his team explore the various ways brands can embrace Web3 to enhance customer engagement and drive loyalty. During this episode of Retail Remix, host Alicia Esposito chats with Chris about his history in retail and how he analyzes t...
2023-05-1530 minRetail RemixHow Qalara is Helping Ethical Brands ScaleAs businesses expand globally, they begin to face more complex issues such as global payments, ambiguous compliance requirements and language barriers – and that’s just naming a few! But Aditi Pany founded Qalara to help small and emerging brands scale more seamlessly, and empower retailers to discover these brands, too! During this episode of Retail Remix, host Alicia Esposito sits down with Aditi to learn about why she wanted to create a platform designed to support the growth of ethically made wholesale brands, and how shifting consumer behaviors are driving the evolution of the Qalara business. Liste...
2023-05-0832 minRetail RemixYouthforia Founder on Creating Content that Connects…and Drives CommerceGone are the days of overwhelming and uninspiring beauty shopping online. With Youthforia’s branded ecommerce site, robust content strategy and seamless beauty discovery platform, we see a new era of online shopping for the beauty consumer. Fiona Co Chan, Founder and CEO of Youthforia, has focused on leveling up the way sustainable skincare and makeup brands connect with consumers – from social media and beyond. During this episode of Retail Remix, host Alicia Esposito chats with Fiona about her experience starting Youthforia and what she has learned about how consumers now prefer to shop for makeup and s...
2023-05-0121 minRetail RemixUnlocking the Power of Subscription CommerceSubscription models have evolved beyond offering consumers merely convenience and savings. Look at companies like FabFitFun, which now offer curation tools, loyalty programs, access to community and so much more to create a loyal customer base. During this episode of Retail Remix, host Alicia Esposito chats with Paul Chambers, CEO and Co-founder of the Subscription Trade Association (SUBTA). The pair talk about how brands and even media companies are working together to unlock the power of subscription commerce and optimize customer experiences. They also discuss how brands can design subscription programs that create customer value instead o...
2023-04-2432 minRetail RemixHow Tractor Supply Uses Technology to Engage and Empower AssociatesAs retailers consider investing in in-store technology, their goals typically fall into two categories: efficiency and engagement. Some retailers may want to focus on making employees’ lives easier while others may want to prioritize high-touch service to shoppers. How can retailers determine which model makes the most sense? Is it possible to prioritize both goals to create a differentiated customer experience? During this episode of Retail Remix, we listen in on a conversation between our host Alicia Esposito, Glenn Allison, VP of Customer-Facing Applications Development at Tractor Supply, and Tony Boncore, Global Customer Marketing Principal at Hon...
2023-04-1732 minRetail RemixBringing Food & Beverage Innovation to TargetExpanding your brand into a new market or category can be tricky. How much should you innovate and expand upon what you already do? What do customers expect from such an experience? Rick Gomez, EVP and Chief Food & Beverage Officer at Target, played a crucial role in transforming the retailer’s identity from a typical retailer with limited food and grocery options to a comprehensive grocery store. Last summer, at the Retail Innovation Conference & Expo in Chicago, Rick shared a behind-the-scenes look at how Target approaches innovation and growth to give customers what they want and exp...
2023-04-1037 minRetail RemixClosing the Gap Between Digital & Physical Luxury ExperiencesIn the luxury space, in-person experiences are still king. Brand representatives are able to provide high-touch service that allows them to personally consult, fit and connect with customers. But as consumers increasingly consult digital channels, luxury brands are struggling to truly capitalize on new service and engagement opportunities. During this episode of Retail Remix, host Alicia Esposito chats with Olivia Steele, Co-founder of Conversation Couture, a virtual sales training and consulting firm for the luxury retail industry. They look at what luxury brands can do to bridge the disparity between digital and physical experiences. Listen to l...
2023-04-0343 minRetail RemixThe Future of Connected Experiences: From CPG Products to PokémonConnected product experiences require so much more than a QR code and call to action. Brands need detailed insight into audience interests and expectations, robust technology to bridge the gap between physical products and digital experiences and, of course, powerful storytelling forged by a genuine connection established between customers, brands and products. With a highly functional and engaging connected product experience, businesses can foster brand loyalty while boosting sales. During this episode of Retail Remix, host Alicia Esposito sits down with Cameron Worth, Founder of SharpEnd, to discuss the secret sauce for rolling out IoT programs a...
2023-03-2736 min
Retail RemixThe Future of Connected Experiences: From CPG Products to PokémonConnected product experiences require so much more than a QR code and call to action. Brands need detailed insight into audience interests and expectations, robust technology to bridge the gap between physical products and digital experiences and, of course, powerful storytelling forged by a genuine connection established between customers, brands and products. With a highly functional and engaging connected product experience, businesses can foster brand loyalty while boosting sales. During this episode of Retail Remix, host Alicia Esposito sits down with Cameron Worth, Founder of SharpEnd, to discuss the secret sauce for rolling out IoT programs and c...
2023-03-2700 minRetail RemixHow LePrix is Using Tech to Advance Luxury WholesaleRetail TouchPoints has been studying and reporting on the evolution of resale for years. Over this time, we’ve seen consumer behaviors shift and demand accelerate, which means retailers have had to rethink the way they research and source “pre-loved” goods. How do they find the right wholesale partners? What are the risks they face while selecting products? How can they ensure their customers get the best deal and their business gets the best margins?During this episode of Retail Remix, host Alicia Esposito dives into the booming secondhand wholesale market with Emily Erkel, CMO and Co-fou...
2023-03-2024 minRetail RemixHow to Make Branded Recommerce ProfitableBranded recommerce is gaining momentum in retail. Could it be the key to success for your company? To find out, you’ll have to do some deep strategic work to ensure your brand, your products and your customer align. During this episode of Retail Remix, Alicia Esposito talks with Andy Ruben, Founder & Executive Chairman at Trove. They discuss how Andy has seen the recommerce space grow and evolve, and the unique approaches brands have taken to use ecommerce to drive acquisition, engagement and loyalty. Check out this episode to learn: How Trove has changed the way r...
2023-03-1342 minRetail RemixCan NFTs Revolutionize the Retail Industry?Are you in on the NFT craze or playing it safe? If you fall into the latter, you may miss out on some amazing opportunities for engaging with customers and cultivating a loyal community of fans and collectors.During this episode of Retail Remix, our host Alicia Esposito sits down to chat with Ash Pampati, Head of Partnership at the NFT creation platform Metaplex. The pair discuss who manages NFT projects in today’s market, the strategic priorities, and what opportunities are available to brands and retailers. More importantly, they discuss what teams need to think about as...
2023-03-0647 minRetail RemixNRF 2023 Recap: Hot Tech, Top-of-Mind Trends & Layered NoodlesDuring this special episode of Retail Remix, Alicia Esposito sat with Adam Blair, Editor at Retail TouchPoints, and Philip Jackson, Co-founder of Future Commerce, to dig into their experiences bouncing around sessions and the expo floor at this year’s NRF Big Show. If their insights are any indication, 2023 is shaping up to be a year of optimization, not revolution.For example, instead of pulling out pieces of tech from your stack – what Philip innocently referred to as “noodles” – retailers will look to layer new technologies on top of existing frameworks to embrace buyer needs and promote co...
2023-01-2342 minRetail RemixHow Grove Collaborative is Building a Long-Term Value Creation PlanCompanies often become so fixated on short-term and long-term goals that they forget to prioritize the most important objective: creating value. Stuart Landesberg, CEO at Grove Collaborative, says that the company’s success, and vision for long-term value creation, can be attributed to four key areas. During this episode of Retail Remix, Stuart breaks down these four areas and shares his perspective on how to effectively grow business through providing customer value. When done right, it can take a brand to the next level – even public! Tune in to learn: What helped support Grove’s marketin...
2023-01-1639 minRetail RemixMaking the Marketplace Model Work for YouMirakl has helped hundreds of brands and retailers launch their own marketplaces. As a result, Adrien Nussenbaum and his team have a pretty good understanding of what works and, most of all, what doesn’t. As the marketplace model continues to evolve, now is the time for retail execs to find ways to build, improve and expand their strategy. Listen to this episode of Retail Remix to get insights from Mirakl’s Co-founder and CEO on: How retailers can determine if the marketplace model is a fit for their business; Top reasons why marketplaces fail (and how to av...
2022-12-1940 minRetail RemixAnalyzing Commerce Media’s $1.3 Trillion ValueMcKinsey indicates that commerce media has the potential to generate more than $1.3 trillion of enterprise value in the U.S. alone. Many believe that commerce media is poised to completely transform the advertising world because it helps close the loop between media impressions and commerce transactions and give brands and retailers more insight into consumer behaviors and expectations. During this episode of Retail Remix, Emily Del Greco, Partner at McKinsey, offers her expansive expertise in marketing and advertising tech to answer some key questions about this evolving landscape. Key questions addressed include: Who has the most to...
2022-12-1228 minRetail RemixThe 4 Pillars of PacSun’s Winning Social Strategy PacSun is one of the most beloved brands among Gen Z consumers. Tyler MacDonald attributes the retailer’s longevity to its focus on being authentic and relevant across all channels. As Senior Manager of Influencers and Social Media, Tyler leverages a core strategy that revolves around four core pillars: Nostalgia; Humor; Being trend-focused; and Being raw and organic. During this episode of Retail Remix, we dig into this strategy, and how PacSun leverages its highly engaged network of influencers to drive success across TikTok, Instagram, the metaverse and more. RELATED LINKS Learn more ab...
2022-11-0735 minRetail RemixInside Perspectives from Top Amazon AggregatorsAmazon aggregators took the ecommerce world by storm during the height of the COVID-19 pandemic. But now, as these companies navigate economic volatility and shifts in the investor market, they’re focusing on building viable business models with long-term potential.For this Retail Remix episode, we revisit a session from the 2022 Retail Innovation Conference & Expo, which features executives from three of the top Amazon aggregators: Acquco, Elevate Brands and Perch. In conversation with Nicole Silberstein, Ecommerce Editor for Retail TouchPoints, they discuss:Their unique approaches to identifying and growing Amazon brands using data; How they’re navigating marke...
2022-09-0533 minRetail RemixWhat Makes Italic’s Marketplace Shine?It seems like any retailer can open a marketplace today...and many are. As the space becomes more crowded, these platforms need to work harder to stand out. That’s why Italic is leaning into a very specific value proposition: A vertically integrated model that gives consumers access to luxury-grade products at a fraction of the price. During this week’s Retail Remix, Jeremy Cai, Founder and CEO of Italic, gives the scoop on: How his roots in manufacturing inspired him to start the Italic business; Why curation has helped the company provide more value to the cust...
2022-06-1345 minRetail RemixQuantifying the Retail Media OpportunityRetail media networks are having a real moment. It seems like everyone is trying to capitalize on this new revenue opportunity, and are taking a page from Amazon’s growth playbook. But why? For this week’s Retail Remix, we dig into the retail media trend by revisiting a fireside chat between Nicole Silberstein, Ecommerce Editor for Retail TouchPoints, and Jess Huang, a former Partner at McKinsey & Company. During the discussion, which was part of the Retail Innovation Conference virtual experience, they discussed: The size and growth potential of the retail media network landscape; Why so many retai...
2022-05-2320 minRetail RemixInnovation Insights from APACThe road to business expansion is not a one-way path. There are multiple routes, complete with twists, turns and bumps along the way. But if brands and retailers want insight into trends that will likely trickle into the global marketplace and impact their future success, they should look at APAC. To dig into some of the emerging and growing trends in this unique market, we have Julian Reis, Founder and CEO of SuperOrdinary on the show. He shares: The unique opportunities beauty brands have to build a loyal following in APAC, especially China; How this market has...
2022-04-1831 minRetail RemixHow Yahoo is Helping Brands Drive Omni EngagementIván Markman has a rich history in the B2B media landscape, and now he’s helping Yahoo shape its solutions for its business clients — especially brands and retailers. During this episode of Retail Remix, he outlines how the Yahoo business is evolving its solutions and experiences to align with new consumer behaviors. He then digs into new opportunities for brands and retailers to activate and engage consumers through new, highly personalized tactics, such as: Augmented reality; Zero- and first-party data-driven marketing; More detailed and immersive branded content; and The metaverse. RELATED LINKS Lear...
2022-02-1433 minRetail RemixNRF Special: Inside the Big ShowThe National Retail Federation Big Show is, well, a big show for many in the industry...including Retail TouchPoints. Every year, our team is ready to hit the New York City pavement and dig into the trends and topics that are driving the industry forward. Although the crowd was a little lighter this year and the exhibit hall was a little emptier, the RTP editorial team wasn’t short on rich insights and takeaways. During this special episode, Adam Blair, Nicole Silberstein and Bryan Wassel join Alicia to reflect on their experiences and the topics that...
2022-01-2437 minRetail RemixIs Cyber Weekend Dead?You may have seen headlines that ask a similar question: is Cyber Weekend dead? Taylor Schreiner, Director of Adobe Digital Insights, doesn’t think this reflects the entire story around holiday shopping trends and behaviors. In this episode of Retail Remix, Taylor gets into the key findings from Black Friday to Cyber Monday, as well as how they were influenced by broader market trends and challenges. Listen in to hear: How supply chain challenges impact when and how consumers shop; New trends in device usage and product category demand; and How hot-button trends, such as omnichannel fulfill...
2021-12-0621 minRetail RemixCreating ‘Retail Theater’ Amid a New NormalLandini Associates are in the business of “reinventing normal.” The firm has helped world-renowned businesses like McDonald’s, Unilever, Walgreens and Aldi reimagine their brands and their physical experiences. Needless to say, principal and founder Mark Landini has gleaned his fair share of lessons and best practices along the way. But what new technologies and experience principles are key to success moving forward? He and managing director Rikki Landini sit down to discuss: How to bring the existing “theater” of retail to life in physical stores; The evolved role of technology in the store, and why being intentio...
2021-08-1639 minRetail RemixMaking Sense of the Evolved Digital Commerce LandscapeIs the shift to digital is a one-way street or will ecommerce go back to how it operated before the pandemic? Which categories will be able to capitalize on new or accelerated digital behaviors? During this discussion, initially aired as part of Retail TouchPoints’ Retail ThinkTank hub, host Alicia Esposito sits down with Rick Watson, Founder and CEO of RMW Commerce Consulting, to discuss what is fueling innovation in once-laggard categories like digital, advertising, social and marketplaces. Get Rick's hot takes on the trends and tech he believes will lead...
2021-08-0227 minRetail RemixHow Thrasio is Helping Amazon Brands ScaleStephanie Fox, COO of Thrasio, was employee number one and has played a critical role in the company’s growth. Now, following a year of significant funding and the onboarding of a new retail CFO, Thrasio is in a prime position to lead in the marketplace space. Stephanie joins Retail Remix to dig into Thrasio’s story and how her roots in brand building have inspired her work as COO and a liaison to founders and entrepreneurs. Listen to hear: Thrasio’s data-driven process for acquiring and scaling FBA brands; The differentiation points between a marketplace-optimized brand and a...
2021-06-2836 minRetail Remix‘Invisible Security’ and New Rules for Payment ExperienceThe payment experience has always been convoluted and clunky, especially when consumers’ need to authenticate their information. But in the new retail era, consumers want security to be ever-present yet invisible throughout their shopping experiences. During this episode of Retail Remix, David Britton of Experian shares how retailers can respond and still be mindful of new security trends and fraud methods. Listen to learn: New threats that have emerged with new payment tech and apps; The role of data and behavioral analytics to manage and mitigate threats; and How retailers can integrate payment security into the entire c...
2021-06-2535 minRetail RemixRetail’s Tech Acceleration ContinuesThe Outlook Guide has been an editorial mainstay for Retail TouchPoints for nearly a decade. Every year, the editorial team gets fascinating takes from experts and analysts on the trends they believe will dominate in the year ahead. But this year’s guide was especially interesting to curate, given the great acceleration of trends we witnessed in 2020. During this special episode of the Retail Remix podcast, Alicia sits down with editor Adam Blair to discuss the latest iteration of the Outlook Guide and specifically, the trends we’ve seen evolve over time. We also catch up with Ken F...
2021-02-1535 minRetail RemixWhen Diversity and Disruption IntersectWhen you get the right people in a room (or in most cases today, on a video call), magical things can happen. New ideas are shared and new opportunities are discovered. But make no mistake, the "right people" doesn't mean the "same people." As CEO of The Medici Group, Frans Johansson spends his days consulting with business leaders on the value of Diversity, Equity & Inclusion (DE&I), and how they support business differentiation and growth. He founded the business following the release of his 2004 book, The Medici Effect: What Elephants and Epidemics Can Teach Us About Innovation. The book...
2020-10-1219 minRetail RemixYou Say You Want A (Pop-Up) RevolutionJason McNary is no stranger to pop-ups. As UNOde50's CEO of the Americas, McNary has helped the brand generate awareness, boost engagement and connect more directly with local markets. Pop-up stores were an integral part of this strategy. But what does the future of pop-ups look when the entire brick-and-mortar world is being turned upside down? During this episode, McNary shares his insights on:The successes and lessons of UNOde50's pop-up strategy;Whether he believes the pop-up trend will fizzle or sizzle in a post-pandemic world; andHow cutting-edge technology and demand for touchless experiences will shape...
2020-10-0521 minRetail RemixAmazon: Beat Them, Join Them Or Both?James Thomson is a former Amazon executive that helped make the Internet titan what it is today. Now, he's using his experiences and learnings to help brands be successful on the platform...and beyond. As Chief Strategy Officer of Buy Box Experts and Co-Founder of the PROSPER Show, James sits down with host Alicia Esposito to discuss:The unavoidable growth of Amazon during the pandemic;Key developments and innovations from the company;Important findings and takeaways from Jeff Bezos's antitrust hearing testimony; andWhy it's time for brands to prioritize integrity of product data and all things content....
2020-09-2840 minRetail RemixData Helps ThirdLove Shoppers Find The Perfect FitBra shopping has never been easy. Even in high-end locations with white-glove fitting services, consumers often find themselves with imperfect fits and money down the drain. ThirdLove was founded to make the bra shopping process painless. Using cutting-edge technology and data, ThirdLove has built a cult-like following because the company doesn't just make finding the perfect bra super easy; it helps customers feel connected to a larger community of like-minded individuals. But the brand's fitting technology isn't the only source of data used to power the business. During this episode, co-founder and CEO Heidi Zak reveals how data is...
2020-09-2123 minRetail RemixThe Last Mile: A New Way To Surprise & DelightLast Mile has evolved from an operational concern, to a core component of the customer experience. Essential retailers have successfully pivoted to offer flexible fulfillment options, such as curbside pickup, while e-Commerce giants like Amazon are bolstering their workforce and partnerships to fulfill their delivery promises. These initiatives leave other retailers asking: How can we keep up? During this episode of Retail Remix, host Alicia Esposito sits down with Dan Eblagon, CMO of Bond, a company that helps brands (largely DTC ones) optimize the Last Mile experience. They discuss:The long-term impact of curbside commerce;How operations, marketing...
2020-06-2945 minRetail RemixWhy Eastbanc Is Prioritizing Brand Partnerships Amid COVID-19As a principal at Eastbanc, a prominent retail landlord in the Georgetown neighborhood of Washington DC, Philippe Lanier has been having a lot of conversations with retail partners. Through steady communication, Philippe and his tenants are determining the best way to navigate current realities, and develop a forward-looking plan for success that revolves around serving shoppers in the best way possible. During this episode, he and host Alicia Esposito discuss:How the mall experience will evolve to be more localized and tech-enabled;Why collaboration is central to landlord and retailer success; andHow the dynamics of these relationships, including...
2020-06-1534 minRetail RemixClosing The Digital-Physical Gap With IoTFor many years, the Internet of Things (IoT) got a lot of buzz. Smart home and store technology illustrated the value of connecting devices and data. However, most IoT use cases have revolved around improving efficiencies, reducing energy consumption and tracking inventory throughout the store. Experience use cases are not as widely known which ultimately, creates new opportunities for brands to innovate and differentiate.During this episode, host Alicia Esposito sits down with Cameron Worth, the Founder and CEO of SharpEnd, an agency focused on IoT strategy and application. They discuss:Different experience...
2020-05-2538 minRetail RemixCOVID-19 Update: How Retailers Are Responding To New RealitiesThis episode is brought to you by Commerce.News and updates surrounding the novel coronavirus are emerging daily, if not hourly. Retailers are scrambling to adapt and respond, whether it be in the form of new hours, alternative fulfillment offerings, enhanced safety policies or furloughs. Other brands, especially those in apparel, cosmetics and other non-essential categories, are attempting to pivot their marketing and engagement strategies to digital, as more consumers spend their days browsing online.During this follow-up conversation, the Retail TouchPoints editorial team discusses the latest news around:Shifts...
2020-04-1528 minRetail RemixCOVID-19 Update: Store Closures, Logistics Woes & E-commerce SpikesNews and developments surrounding COVID-19 are being released at a rapid pace. The Retail TouchPoints editorial team has been working diligently to update readers on new guidelines, store closures and realities surrounding supply chain, logistics, e-Commerce experience and more. However, these updates have been coming so quickly that the team has decided to come together to have a quick discussion around what's happening right now and what the implications may be down the line.During this episode, Alicia Esposito connects with editor Adam Blair and senior editor Glenn Taylor, to get their perspectives on:
2020-03-1928 minRetail RemixRapid Fire Retail w/ Rob Garf: The Man Behind The #GARFIEThis episode is brought to you by Commerce.Rob Garf has been in the retail space for 20 years. He’s whip-smart, forward-thinking and is an all-around good guy. He’s a key source for Retail TouchPoints as we strive to uncover the leading tech trends and imperatives for experience success. While we dig into a lot of that in next week’s episode, this week we want to get to know him a little bit better. During the first installment of our Rapid Fire Retail segment, Rob shares his favorite brands, his shopping preferences, and his take o...
2020-02-1705 min
Holiday Insights Series by Retail TouchPointsHoliday Outlook Update: Investigating The Impact Of Tariffs And Recession ThreatsPolitical and economic forces have a resounding impact on consumer sentiment and ultimately, retail industry performance. But how will ongoing conflict between the U.S. and China, as well as an escalating election season, impact holiday spending? Most of all, is there anything that retailers can do to be proactive and come out of the season on top? Retail TouchPoints Senior Editor Glenn Taylor sits down with QuickBridge President Ben Gold to break it all down.Follow QuickBridge on Twitter: @QuickBridgeOC
2019-11-1318 min
Holiday Insights Series by Retail TouchPointsHoliday Outlook Update: Investigating The Impact Of Tariffs And Recession ThreatsPolitical and economic forces have a resounding impact on consumer sentiment and ultimately, retail industry performance. But how will ongoing conflict between the U.S. and China, as well as an escalating election season, impact holiday spending? Most of all, is there anything that retailers can do to be proactive and come out of the season on top? Retail TouchPoints Senior Editor Glenn Taylor sits down with QuickBridge President Ben Gold to break it all down.
2019-11-1318 min