Shows
Becoming With RhianAfter the Earthquake: Identity and DivorceIn this episode of Becoming with Rhian, I explore the psychological aftershocks of divorce — the deep identity rupture that can follow the end of a relationship. Divorce isn’t just a legal or emotional separation; it can feel like an earthquake that shatters the foundation of who you thought you were.I speak candidly about the disorientation that comes when the roles, routines, and relationships that once defined you suddenly fall away. What happens when your identity is wrapped around being a partner, a caregiver, or part of a shared future — and then it’s gone?We div...
2025-07-1124 min
Becoming With Rhian"Valued & Informed" : Navigating Divorce Finances With ConfidenceIn this powerful episode, your host, Rhian , sits down with expert financial planner Ceri Griffiths of WillowBrook Financial Planning, who specializes in helping high-net-worth women take control of their finances during divorce. Together, we explore the often-overlooked emotional and financial realities of separation — and how understanding your true value can be the first step toward a brighter, more empowered future.We unpack what it means to be valued and informed in the midst of upheaval, from assessing assets and planning strategically, to building a new life that reflects your worth. Ceri shares practical insi...
2025-05-2334 min
Zing Wellbeing PodcastRhian talks to Neuroscientist about the effect of menopause on the brainRhian talks to Neuroscientist, Dr Jen Hacker Pearson, about the effect of menopause on the brain.Menopause marks a significant transition in a woman’s life, often accompanied by physical changes, hormonal shifts, and emotional challenges.Beyond the hot flashes, mood swings, and sleep disturbances, menopause also brings notable changes to the brain. Neuroscience offers fascinating insights into how perimenopause and menopause affect brain function, cognition, and mental health.Today, we’ll delve into the connection between hormonal changes and brain health, highlighting what happens in the brain during this transformative stage and offe...
2025-02-2232 minBecoming With RhianBBC Traitors Andrew Jenkins on Overcoming Toxic Masculinity, Injury, and Finding HimselfIn this powerful episode of "Becoming With Rhian" we dive deep into Andrew Jenkins' transformative journey of resilience, growth, and self-discovery. From navigating the pressures of toxic masculinity that was ingrained in Welsh culture as he grew up, to overcoming a life-changing injury, Andrew shares how he redefined what it means to "become" his truest self.Through raw honesty and invaluable insights, Andrew opens up about the struggles of mental health, the importance of self-development, and how embracing vulnerability became his greatest strength. This episode is a must-listen for anyone seeking inspiration to break free f...
2025-01-2430 minBecoming With RhianBecoming With Rhian - TrailerHi, I’m Rhian, your host and welcome to Becoming—the podcast about finding your way when life feels like it’s fallen apart.A few years ago, my world crumbled. I went through a divorce, faced depression, and hit a career crisis that left me wondering who I was without the life I thought I’d built. I lost nearly everything—but in that rubble, I discovered something powerful: the art of reinvention.This podcast is for you. You refuse to settle for “this is just how it is.” You’ve faced challenges, setbacks, and reinventions...
2025-01-0401 min
Zing Wellbeing PodcastWeight Loss with Rhian and Nutritionist MelIf weight loss is on your mind then you must listen to this podcast with Rhian and Nutritionist Mel. We cover everything that you need to know about losing weight and how to do it in a healthy and sustainable wayYou can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here
2025-01-0153 min
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Zing Wellbeing PodcastRhian talks low iron and period poverty with Rochelle from Share the DignityThis Week on the Podcast: Rochelle Courtenay on Period Poverty, Low Iron, and Empowering Women’s HealthThis week, I had the privilege of sitting down with the incredible Rochelle Courtenay, founder of the inspiring charity Share the Dignity. Rochelle and her team are on a mission to end period poverty by providing women in need with access to essential period products—because no one should have to choose between food and managing their period.Our conversation was raw, enlightening, and deeply motivating. Rochelle shared her journey with Shar...
2024-11-2524 min
Zing Wellbeing PodcastHeart disease in women - the number 1 killer of women. Rhian talks to Nutritionist, Mel.Heart disease is the number one killer of women, yet many of us underestimate its impact on our health. Women also experience different risk factors, such as hormonal shifts during menopause, which can raise cholesterol and blood pressure. Today Rhian and Nutritionist, Mel, talk about this very important topicYou can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here
2024-11-0431 min
She's Just Not That Into YouFun facts about your hosts Jiyoon and RhianWelcome to our very first episode! In this intro episode, we’re giving you a sneak peek into who we are, sharing a few fun facts about ourselves, and diving into what our podcast is all about. From friendships and relationships to career moves and feminism, and the little things that make life interesting, we’re here to bring you honest conversations and a safe space to connect. Whether you’re here to laugh, reflect, or just hang out with us, we’re so excited to have you along for the ride x If you enjoyed this episode...
2024-11-0335 min
Zing Wellbeing PodcastRhian Talks To Dr Kristy Goodwin - Neuro Performance Scientist About Women & StressToday Rhian talks to Dr Kristy Goodwin - a Neuro Performance Scientist. We talk about how damaging stress can be to women and how women are suffering more than men from stress and what they can do about it.You can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here
2024-10-2830 min
Zing Wellbeing PodcastRhian Talks to Clinical Hypnotherapist, Justine WilliamsToday on the podcast I talk to Clinical Hypnotherapist, Justine Williams. We learn about what clinical hypnotherapy is and how it can be transformative for women's healthYou can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here
2024-10-2124 min
Zing Wellbeing PodcastRhian's story over the past 14 years from launching and selling The Healthy Mummy to launching Zing WellbeingIt has been a ROLLERCOASTER ride over the past 14 years for me. And today on the Zing Wellbeing podcast I talk about it. How it all started when I launched The Healthy Mummy in 2010 (when I was pregnant with my first baby and quit my job and sold my house to do it) to when I sold it it in 2022 to when I launched my new women's health and wellness platform in July 2024 (Zing Wellbeing) - and all the highs, lows, stress and challenges in between! But life is a journey and I am a fi...
2024-10-1427 min
Zing Wellbeing PodcastMenopause & Hormone Therapy With Dr Ceri CashellToday on the podcast, Rhian talks to Dr Ceri Cashell about menopause and hormone therapy with hormone therapy specialist Dr Ceri Cashell.You can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here
2024-10-0738 min
Zing Wellbeing PodcastBloating - understanding it and how to prevent it with Nutritionist MelIf you are experiencing BLOATING, a bloated stomach, menopausal belly, chronic fatigue, gas, constipation, poor sleep, non clear skin and mental tiredness then this is a must listen to podcast.Rhian talks to Nutritionist Mel about bloating, what causes it and what you can do about itYou can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here
2024-09-3028 min
Zing Wellbeing PodcastBody positivity, health and fitness with RochelleIn this week's episode Rhian and Rochelle talk about the need to focus on body positivity as part of our health and wellness and how Rochelle shifted her focus from weight loss to health, fitness and wellness.You can see our Zing Wellbeing program here You can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here
2024-09-1520 min
Zing Wellbeing PodcastAnxiety in Women, with Psychotherapist, SharaToday Rhian and Psychotherapist Shara Smith talk about women and anxiety.According to the Australian Bureau of Statistics (ABS), 21% of Australian women have experienced an anxiety disorder in the past 12 months. That’s a whopping one in five of us! Compared to our male counterparts, who clock in at 12.4%, it’s clear that anxiety has a bit of a crush on the ladies.And here’s the kicker—almost half (46.6%) of young women aged 16-24 reported having a mental disorder in the last year, with anxiety leading the charge.While these numbers might sound al...
2024-09-0427 min
The CX Podcast R&REpisode 79 - CX Top Tips from Wales with Mel EvansIn this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisure and hospitality companies as we enter the holiday season.
This podcast is produced by insight6 - www.insight6.com
2024-07-1922 minThe CX Podcast R&REpisode 78 - Holiday CX with Lee TrowbridgeThis month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector.
Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear more about how Lee delivers great CX for his customers and how the travel industry are treating its customers when we venture for our 2 weeks of rest and relaxation.
Get in touch with Lee on Lee.Trowbridge@notjusttravel.com or www.yourholiday.notjusttravel.com
This is an insight podcast production - www.insi...
2024-06-2836 minThe CX Podcast R&REpisode 77 - CX Data, what are the trends?This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your CX?
Find out which CX Zone your business operates in with the FREE THE CX CHECKER
2024-06-0721 min
That Can't Be RightWelcome to the WNBA: The Game Will Not Be Televised with Dr. Courtney CoxWomen's sports, and women's basketball in particular, is having a moment. But if a moment happens in an arena with no broadcast partner, did it really happen? That was the reality for lots of fans - and lots more if not for heyheyitsalli on Twitter/X - trying to watch the WNBA for the first time on May 4, 2024. And sorry to say folks, that's not super unusual. Welcome back to That Can't Be Right and for new women's hoops fans, welcome to the WNBA, a league we love no matter how hard they make it...
2024-05-072h 07
That Can't Be RightI'm BackFollow along on the internet: https://www.instagram.com/tcbrpod/ https://www.tiktok.com/@tcbrpod Follow Rhian on the internet: https://twitter.com/RhiansHope https://www.instagram.com/rhianshope Support TCBR: @TCBRPOD on Venmo Pickleball Players: Use promo code ROGAN for 15% off any paddle from Bread & Butter Pickleball Company at bnbpickleball.com
2024-05-0101 minThe CX Podcast R&REpisode 76 - CX Change is the constantIn episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.
2024-03-2817 minThe CX Podcast R&REpisode 75 - The Changing Face of Legal CX with Lee TaylorHas the traditional law firm had its day?
This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultancy model has on client satisfaction and loyalty.
2024-03-0135 minThe CX Podcast R&REpisode 74 - 2024...here we go!Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!
2024-01-2614 minThe CX Podcast R&REpisode 73 - CX review 2023 & predictions for 2024In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2023 and what to expect in '24.
2023-12-1428 minThe CX Podcast R&REpisode 72 - It’s CXmas! (well, nearly)This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver great customer experiences during the festive period.
2023-11-0919 minThat Can't Be RightHow to talk to Trump supporters and influence people with Adam MocklerMan/Woman on the street videos have taken on a new life in the age of easy to buy tiny mics and cameras but not all are created equal. And honestly I wish most people would stop doing them. But not Adam Mockler. Adam travels to political rallies and events to talk to Trump supporters and boy are those conversations a doozy. Press play to hear: what he's trying to accomplish in these interactions, the craziest things people have said to him (usually unprompted), his thoughts on Election 2024 (including where RFK Jr fits), and how to talk...
2023-11-0127 minThe CX Podcast R&RThe CX Podcast R&R Episode 71 with Tony DayThis month Richard Knight and Rhian Huxtable talk to Tony Day from Adstral Fulfilment about how it's not just about 'picking and packing' in the fulfilment sector. Learn all about how CX is core to the success of a logistics business and that the most important part of keeping clients happy are the employees.
2023-10-1932 minThat Can't Be RightSuperstition is the Way with Coach Rodney RoganUS sports industry is on track to earn $83 billion dollars in 2023. And that was calculated before Taylor Swift started going to Kansas City Chiefs' games. Americans care deeply about sports and given my own habits, I was curious how others enjoy sports so I asked what people (not players, coaches, scouts, etc) do to help their team win from afar. And y'all delivered! Joining me to discuss some listener submitted superstitions is the Head Women's Basketball Coach at Johns Hopkins University, Rodney Rogan. Also, my brother. Press play to hear about people cosplaying, tossing jerseys, e...
2023-10-0441 minThat Can't Be RightTexas Attorney General Ken Paxton and The NeverEnding Trial with Emma Platoff [from the archives]An impeachment trial is underway so let's revisit how we got her with an early episode of TCBR. In December 2020, Texas Attorney General Ken Paxton filed a lawsuit seeking to overturn the results of the 2020 election results in four battleground states. None of which were Texas. But also, Ken Paxton has been under indictment for nearly 6 years. I didn't really understand what the trouble was so I Googled and I read every article politics reporter Emma Platoff wrote about Paxton for The Texas Tribune, and then followed up to ask more questions. And it is quite the r...
2023-09-1336 minThe CX Podcast R&RIs customer satisfaction in freefall?After the summer break, Richard Knight and Rhian Huxtable return with another warble about CX on holiday and the recent UKCSI report on customer satisfaction in the UK.
2023-09-0720 minThat Can't Be RightMusic and Identity with Jay Millar of Sundazed MusicI was bopping along in an Indianapolis record store when "I, Who Have Nothing" by Howard "Youngblood" Bomar caught my attention. I loved it and wanted to understand how I'd missed such a talented artist! I reached out to the label, Sundazed Music, about doing an episode on Howard and Jay Millar got back to me with a whole range of possible artists to discuss alongside Howard. A common theme quickly emerged: the importance of identity in music - who gets to be famous, how much of themselves do they share, and how can we tell their...
2023-08-301h 06That Can't Be RightKellogg's® ICEE® Cereal and Cereal Scores with Brett RaderA few months ago, my friend sent me a picture of a giant box of cereal and said "This was only available in a giant Sam's Club box. Would you do a review if I sent you the second bag?" to which I agreed but only if we could do it for the podcast. And that's on friendship. The giant box of cereal was Kellogg's® ICEE® Cereal and it is interesting. Press play to hear Brett's expertise on cereals - red flags to look out for when buying cereal, the perfect level of sog for dif...
2023-08-1656 minThat Can't Be RightTCBR Loves LibrariansIn the last few years, individuals and organizations across the country have taken to school boards and city councils to get books removed from libraries for allegedly promoting (read: simply mentioning that a real thing exists in the world and is reflected in art) LGBT themes, sex, racism, police brutality, etc. So when someone told me that librarian at their Texas high school had decided to retire rather than continue to deal with book challenges and accusations of grooming and indoctrination, I wasn't surprised but I also knew I wanted to have a discussion with them. Enter A...
2023-08-0245 minThat Can't Be RightThe Most Trusted Man on the Internet with Phil LewisOur grandparents had Walter Cronkite, our parents have Lester Holt. Black folks, from Gen X to Gen Z, have Phil Lewis. In a world, where misinformation runs rampant and stories from certain communities don't always hit trending, Phil delivers real news to and from communities that otherwise are underserved. Press play to hear Phil talk about his career in journalism, the iconic profile picture we all recognize, memorable moments in Twitter history, and what's what with the future of social media. Meet me in Temecula. Follow Phil on the internet: https://linktr.ee/lewisph4 ...
2023-07-1938 minThat Can't Be RightFrom the archives: The Economics of Women's Sports with Dr. David BerriAhead of the FIFA Women's World Cup taking place in Australia and New Zealand, revisit my conversation with Dr. David Berri and answer the question that reply guys on Twitter love to ask: are women's sports boring and unprofitable or does sexism negatively influence investing, coverage, merchandise, TV deals, and more? Follow along on the internet: https://www.instagram.com/tcbrpod/ https://twitter.com/TCBRpod https://substack.com/@tcbrpod Follow Rhian on the internet: https://twitter.com/RhiansHope https://www.instagram.com/rhianshope More about David: Da...
2023-07-121h 06That Can't Be RightTCBR Supports the WGA Strike with CeCe Pleasants Adams and Ted SullivanThe Writer's Guild of America [WGA] has been on strike since May 2, 2023 fighting for the rights of writers to equitable pay, healthcare, career development and more. Press play to hear CeCe and Ted talk about their experience in writer's rooms, including the aftermath of #MeToo, how Silicon Valley ruins everything, the real aim of the AMPTP (spoiler: union busting), sports, how long the strike might last, and more! Follow CeCe on the internet: https://www.instagram.com/cecepleasants/ Follow Ted on the internet: https://www.instagram.com/karterhol/ Su...
2023-07-051h 29The CX Podcast R&RThe CX Podcast R&R Episode 69 - A customer centric business model with Ollie JackmanThis months warble has Richard Knight and Rhian Huxtable talking to Ollie Jackman from Agile Comms about their business model that has been designed from the customers point of view. Hear about the customer centric start-up from Plymouth and how they taken the traditional telecoms model and flipped it on its head!
2023-06-3023 minThat Can't Be RightTCBR Goes to Hollywood with Kacy Boccumini: The SequelTCBR Goes to Hollywood with Kacy Boccumini: The Sequel We're back to finish the chat with Kacy. This time we're diving into three movies that Kacy thinks fit into one of the following categories: critically panned movies Kacy thinks are good, critically acclaimed movies Kacy thinks are not good, movies Kacy wishes more people had seen. The movies: Frankenstein, Psycho, and Night of the Living Dead! I watched all of them lights on before the sunset. This is a really fun exploration of the films, their historical context, what they reveal a...
2023-06-2355 min
That Can't Be RightTCBR Goes to Hollywood with Kacy BoccuminiPress play to hear Kacy talk about movies - the illusion and the truth of what they're depicting, favorite movies and directors, the difference between perspective and aesthetic, the ick of toxic masculinity in film/society, and movies that were so devastating or anxiety inducing you only need to see once. Stick around to hear me offer the foolproof way to be my friend. Follow Kacy on the internet: https://www.instagram.com/sir_kacy/ And check out "The Stories We Tell" wherever you get your podcasts Follow Rhian on the internet: htt...
2023-06-0830 minThe CX Podcast R&RThe CX Podcast R&R Episode 68 with Jon DuckerThis month Richard and Rhian warble with Jon Ducker from The Haines Motor Museum about why listening to customers is so important in todays world plus how emotion impacts a visitors experience. We also find out what Jon's favourite motor is at the museum!
2023-05-2623 minThat Can't Be Right"Media" and the Millennial Caveat with Nathan McDermott"Media" has changed so much in the last decade and everyone's trying to adjust. But what is media? As MTV News, Vice, and others close up shop, Nathan McDermott, roaming polticial reporter formerly of Buzzfeed and CNN ,adds nuance and context to a space where it's lacking. How'd we get here? Was it inevitable? And what's next? Follow Nathan on the Internet: https://twitter.com/natemcdermott https://www.instagram.com/nathan.mcdermott/ Follow Rhian on the internet: https://twitter.com/RhiansHope https://www.instagram.com/rhianshope/ Follow TCB...
2023-05-2457 minThat Can't Be RightAll Praise to SWV with Lesley Gwam (yes, again)Lesley Gwam, unpaid music correspondent from the 90s for That Can't Be Right, started tweeting about The Queens R&B, full title: SWV & Xscape: The Queens of R&B, so I started watching and it was a delight. As I watching I started thinking and realized, that for all their hits, I didn't really know much about the personalities, their lives, their drama, or in my case, before I watched the series, even their names, in the same way we know what happened with TLC, Destiny's Child, Boyz II Men, or Jodeci. So. Lesley is ba...
2023-05-1043 minThe CX Podcast R&RConsumer Duty with Claude WestonIn episode 67 of The CX Podcast R&R, Rhian and Richard warble with Claude Weston from Casterbridge Wealth all about the Consumer Duty Regulations set out by the Financial Conduct Authority. Claude talks about how the regulations can be translated into real world actions and what Casterbridge Wealth have been doing to put their clients at the heart of what they do.
2023-04-2829 minThat Can't Be RightThe Future of Women in Sports! with Me - BONUS EPISODEAs we get ready for the 2023 Women's Final Four I'm re-sharing a talk I gave about women's sports! Way back in 2019, the UCLA Anderson Center for MEMES put out a call for Student Campfire Talks at their Up Next Conference. I waited until the last minute but submitted my proposal to discuss The Future of Women in Sports. Which is really just the The Future of Sports. And although there's still work to be done, it's pretty exciting to see how the game has moved forward in the last few years! Listen...
2023-03-3119 minThe CX Podcast R&RYour brand and CXThis episode Richard and Rhian are joined by Tom Hadley from SUFU who is talking all things branding and how it impacts CX.
Tom gores into details on the old school marketing and how behavioural science can be the gane changer for a brand and the experiences delivered to customers.
2023-03-2935 minThat Can't Be RightLet's Play Pickleball! with Brandon NsekpongAccording to the internet, pickleball is the fastest growing sport in America. I'm a recent convert and it's become my favorite hobby. And it seems like everyone I play with is also a recent convert obssessed with their new favorite hobby, so for once, the internet might be right. But what the heck is pickleball? Why does it rely so heavily on puns? Why is taking over the [basketball court or tennis court] at this [gym or park] you frequent? Check out this episode with Brandon Nsekpong for a rundown on pickleball, his journey from table tennis...
2023-03-2949 minThat Can't Be RightHouston is for foodies! with Bao OngMy love for Houston has few limits. And I think the Houston restaurant scene can go head to head with any major food city, at least in the US. So I tapped Bao Ong, new Houston resident and new Houston Chronicle food columnist, to talk about what Houston has to offer, how cities develop a culinary identity, and his own journey with food that's taken him from his parent's kitchen to New York City and now Houston, with fun stops in between. Check out Bao's work with the Houston Chronicle: https://www.houstonchronicle.com/a...
2023-03-1543 minThat Can't Be RightWho TF is Benny Chows? with Josh DeLeonHouston restaurateur Ben Berg recently announced two new concepts and reader/listener they are a little weird. I chatted with Underground Creamery owner Josh Deleon about why using words and phrases like elevated, clever, or ingredient driven approach, to describe your take on food from a cultural group you're not part of, at a restaurant with random Chinese-sounding last name, has ick written all over it. Follow Josh on IG: https://www.instagram.com/eatsgonewild/?hl=en Follow Underground Creamery to try and get your hands on some fresh pints: https://ww...
2023-03-0137 minThe CX Podcast R&RWho’s taking it to the next CX level in 2023?This month Rhian Huxtable and Richard Knight from insight6 discuss the movers and shakers in the CX world. Plus they talk about how every organisation can step up their CX level in 2023.
2023-02-2220 minThat Can't Be RightThere are too many college football bowl games! with Ryan NanniThere were 42 bowl games to end the 2022 college football season. Meaning that something like 2/3 of all college football teams to get to play in a bowl game. Meaning that some pretty average .500 teams get to play in a bowl game. Ryan Nanni, co-host of The Shutdown Fullcast explains how we got here. And previews the Rhian and Ryan ESPN show, No Takes, which we workshopped for ~1 minute in this episode of That Can't Be Right. Follow Ryan on the internet: https://twitter.com/celebrityhottub Follow Rhian on the i...
2023-02-1553 minThat Can't Be RightAnother episode about Beyoncé at the GRAMMYs with Lesley GwamHappy Black History Month! It would not be a new run of That Can't Be Right episodes without an episode about Beyoncé. Come for the rants on new music, a brief existential crisis when I realize I Am...Sasha Fierce was released 15 years ago, stay for me mispronouncing Muni Long! Thanks again to Lesley Gwam for indulging me being myself. We need a longer month! Reference tracks/episodes: Why are the GRAMMYs so mean to my friend Beyoncé? with Dr. John Vilanova Has Beyoncé ever released an R&B...
2023-02-0156 minThe CX Podcast R&RCX stuff that matters in 2023In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from the Financial Conduct Authority.
2023-01-2320 min
The CX Podcast R&RGet your jolly pants on!It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer experiences.
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2022-12-0519 min
The P.O.P PodcastEpisode 16: Coaching & competing in weightlifting Lots to catch up this week with Rhian recently competing and coaching in the Australian weightlifting federation's state titles. Olympic coach Aimee Anaya Everett also gets a mention, as we talk about her conversation with Mat Fraser, and juicy knowledge bombs from their years of competing (and coaching) in weightlifting at the highest level. Don't forget to show your support for the show, by using the discount links below.Born Primitive AU - https://bornprimitive.com.au/?utm_source=storrBorn Primitive US - https://bornprimitive.com/?ba=c-pop-podcast&utm_source...
2022-11-141h 01
The CX Podcast R&RIt’s Stroptober!This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business deliver great CX!
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2022-10-2818 min
The P.O.P PodcastEpisode 13: ICYMI The last two weeks have been crazy here at POP HQ. Brit got a new job and Rhian was pretty under the weather. In today's episode, we give you a quick update on the details, how we're coping and trying to learn from the experience.
2022-10-0217 min
The CX Podcast R&RGreat EX means great CX!Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times.
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2022-08-2612 min
The CX Podcast R&RHoliday time! CX in the summer monthsThis month Richard and Rhian warble about the summer and holidays' impact on cx.
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2022-07-2612 min
The CX Podcast R&RBack To Basics... Again!!Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet.
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2022-06-2515 min
The CX Podcast R&RThe Cost of Living and its Impact on CXRichard and Rhian warble about the cost of living and its impact on CX
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2022-04-2812 min
The CX Podcast R&RWrite to the CEO! #EnoughIsEnoughThis month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers.
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2022-02-1827 min
That Can't Be RightStop the Subsidies with Greg LeRoyEver since the hubbub over Amazon's HQ2, I've been curious about subsidies for big companies and whether or not they deliver on their promises. Greg LeRoy, Executive Director of Good Jobs First, explains how subsidies function and who suffers when governments miss out on tax revenue. Recommended reading: Paying Taxes to the Boss | Good Jobs First Great American Jobs Scam (goodjobsfirst.org) Opportunity Zones | Good Jobs First Abating Our Future: How Students Pay for Corporate Tax Breaks | Good Jobs First Amazon Tracker | Good Jobs First Fo...
2021-12-0148 min
That Can't Be RightDear Atlanta Dream, Where In The World is Chennedy Carter? with Dr. Courtney CoxThis is a story all about a WNBA franchise that was born and then: got off to a really hot start had a really bad owner activated an entire league to action to get said owner fired from two jobs benched one of their top players for over half the season dealt with the fallout from a food truck fight Listen to Dr. Courtney Cox explore the political, social, and labor issues that the Atlanta Dream and the WNBA have deftly, and sometimes not so deftly, navigated in the last 2 years. Keep up with Dr. Cox...
2021-11-171h 26
That Can't Be RightThe Best/Only Good Texas Tradition: Homecoming Mums with Kisha ClarkHomecoming season in Texas high schools is different. 10,000 fans in the stands of football games, big parades with trucks no teenager should be driving, big crowns, fancy outfits, and mums. Simply put, mums are arrangements of ribbons, bells, charms, and button sewn together. What might have started as a simple accessory has evolved into elaborate personal statements and big business. Press play to hear, Kisha Clark, founder of Mums Inc., explain the business of mums! If you want to show of your homecoming style, post your mum photos and tag That Can't Be R...
2021-11-0335 min
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2021-10-2929 min
That Can't Be RightAre You Superstitious or a Littlestitious?We back! But before we get to the new episodes, I need your help. The things we do for our teams are weird and amazing. And I want to discuss them all! Leave a voicemail at 818-714-1065 Send me a message: @TCBRpod on Twitter or Instagram Or if it requires a lot of exposition, send me an email: thatcantberightpodcast@gmail.com A very special guest and I will review them in an upcoming episode of That Can't Be Right. Follow along on the internet:
2021-10-2702 min
That Can't Be RightWho Checks The Background Checkers? with Ariel NelsonIf you've ever tried to rent an apartment, accepted a job offer, or been accepted to a university, you likely had to complete a background check. Losing horns if you had to pay for that background check yourself. If you're living in that apartment or working that job, good for you! That means you passed the background check! But many people, for a variety of different reasons beyond their control, might not. Ariel Nelson, Attorney with the National Consumer Law Center, explains all the problems in the industry that has sprung up around background checks a...
2021-09-0249 min
That Can't Be RightWTF is the Creator Economy? with Greg NarainA sexy, new phrase in tech is "Creator Economy". But what does it mean? Who does it include and exclude? What does it promise? What are we creators owed? And is it primed to go the way of the sharing economy? (2021 Uber prices ain't nothing nice, but I can't tell if it's improving outcomes for drivers, who are not employers). Two articles came out shortly before we recorded that really got me thinking about the ecosystem: https://www.newyorker.com/culture/infinite-scroll/what-the-creator-economy-promises-and-what-it-actually-does https://ez.substack.com/p/most-creator-economy-companies-just Is it re...
2021-08-2657 min
That Can't Be RightLet's Be Nicer To Teachers with Princess MossWe treat teachers pretty poorly here. Even though they are responsible for educating future voters, teachers, politicians, managers, and everyone else. How can we do better by educators? Princess Moss, Vice President of the National Education Association, offers up some answers as she describes her career in education, the aftermath of No Child Left Behind on standard assessments, and shares some advice for everyone navigating a polarized classroom. Check out NEA: nea.org/ Follow along on the internet: instagram.com/tcbrpod/ twitter.com/TCBRpod th...
2021-08-1846 min
That Can't Be RightThe Evolution of [Storytelling in] Video Games with Heather Anne CampbellI think storytelling in video games is as exciting as any other medium, so I found someone who could explain why I might be right. Press play to hear us compare our mothers' gaming skills, stay for a description of Heather's Iron Man COVID helmet, why the freemium model stinks [my opinion], and why people are running up the price on Charizard cards. Keep up with Heather: https://twitter.com/heathercampbell https://twitter.com/getplayedpod Follow along on the internet: https://www.instagram.com/tcbrpod/ ...
2021-08-111h 26
That Can't Be RightCongestion Pricing: THEE Solution to Traffic in Los AngelesAre you in Los Angeles? Are you listening to this while you crawl down the 405? Or the 101? Or the 5? Don't you think that if everyone else got on public transportation things would get better? Don't you realize that everyone thinks that? UCLA Professor Mike Manville breaks down how Los Angeles traffic got to be national news every holiday and the one true solution. Sorry fanboys, it doesn't involve Elon Musk. Connect with Mike: https://twitter.com/MichaelManvill6 Follow along on the internet: https://www.instagram.com/tcbrpod/ https...
2021-08-0456 min
That Can't Be RightBlock Shaun King with Hannah PhiferShaun King has branded himself as an activist and organizer. But is he? Hanna Phifer explains how King has elevated and inserted himself into conversations without care for the people he claims to be serving. Connect with Hanna: https://twitter.com/WrittenByHanna https://writtenbyhanna.substack.com/ Follow along on the internet: https://www.instagram.com/tcbrpod/ https://twitter.com/TCBRpod https://thatcantberight.substack.com/ Follow Rhian on the internet: https://twitter.com/RhiansHope https://www.instagram.com/rhianshope/ ...
2021-07-2228 min
That Can't Be RightThe 2020 Election Cost How Much?! with Professor Ciara Torres-SpelliscyA month before the 2020 election, that President Joe Biden WON, spending had already reached $14 billion. Not counting the flurry of last-minute donations, and additional spending in the Georgia Senate race. Meaning, the calculable 2020 election spend was greater than the GDP of 100+ nations across the world. How? Where does the money go? Where does the money come from? And why isn't the FEC doing anything to stop it? What does Citizens United even mean? Professor Ciara Torres-Spelliscy of the Brennan Center for Justice has these answers and more. Connect with Professor Ciara: https://twitter.com/Pr...
2021-07-1455 min
That Can't Be RightNneka Ogwumike should be on the US Olympic Team. Period. with Hunter Hames.USA Basketball announced the roster for the 202021 Tokyo Olympics on June 21st. 12 incredible women from (not quite) across the WNBA's deep talent pool. Notably absent? 2012 #1 Draft Pick, 2012 Rookie of the Year, 2016 WNBA MVP, and 2020 FIBA Olympic Qualifying Tournament MVP, Nneka Ogwumike. How could someone with those credentials (and that's not even her full resume) be left off? Who "took" her spot? And how can clarity be added to the selection process? Full disclosure: Nneka is the homie, but the internet agrees with me so I'm right. IMPORTANT DISCLAIMER: NNEKA DID NOT PARTICIPATE IN...
2021-06-231h 05
That Can't Be RightA Brief History of Health Insurance with Dean BakerInspired by a tweet (I probably spend too much time on Twitter), I wanted to understand why health insurance doesn't extend to our eyes and teeth, why the US doesn't have a more robust public health system (thanks racism), how healthcare and drugs got to be so expensive (thanks Bob Dole), and what healthcare looks like in a "post-COVID" world. The tweet: https://twitter.com/stepville/status/1397760624449359882 Connect with Dean Baker on the internet: twitter.com/DeanBaker13 cepr.net/ cepr.net/blog/dean-bakers-beat-the-press/ deanbaker.net/
2021-06-1651 min
That Can't Be RightIs Better Banking Possible? with Professor Mark CassellThe US banking system is dominated by a few large players whose only mandate is to maximize the value for shareholders. And like many long-standing institutions in the US, it has frequently left poor people and people of color on the outside looking in via bad legal policy and bad corporate decision-making. But what if the US had a national system with a focus on serving the economic and social needs of every community? I'm chatting with Kent State Professor Mark Cassell to explore the German public savings bank and what a similar program might look like...
2021-06-0954 min
That Can't Be RightStop Saying Daddy Day Care with Professor Jide BamishigbinI hate the phrase Daddy Day Care. So I reached out to Professor Jide Bamishigbin from Cal State Long Beach about how being an involved dad can lead to fewer incidents of depression in new dads, the obstacles new dads face, and what changes he would enact to make it easier for dads to bond with baby. Follow Jide on the internet: twitter.com/jidebam Follow along on the internet: instagram.com/tcbrpod/ twitter.com/TCBRpod thatcantberight.substack.com/ Follow Rhian on the internet: twitter.co...
2021-06-0239 min
That Can't Be RightHas Beyoncé ever released an R&B album? with Lesley GwamInspired by a tweet from journalist and pride of Shaker Heights, Wesley Lowery, my friend Lesley Gwam and I dive into Beyoncé's discography to determine if she's ever released an R&B album. Come for the nuanced conversation. Stay for the bad jokes. The tweet: https://twitter.com/WesleyLowery/status/1358447665936277504?s=20 Follow along on the internet: https://www.instagram.com/tcbrpod/ https://twitter.com/TCBRpod https://thatcantberight.substack.com/ Follow Rhian on the internet: https://twitter.com/RhiansHope https://www.instagram.c...
2021-05-261h 05
That Can't Be RightThe Economics of Women's Sports (alt title: How can I bring back the Houston Comets?) with Dr. David Berri Are women's sports boring and unprofitable or does sexism influence investing, coverage, merchandise, TV deals, and more? Follow along on the internet: https://www.instagram.com/tcbrpod/ https://twitter.com/TCBRpod https://thatcantberight.substack.com/p/coming-soon Follow Rhian on the internet: https://twitter.com/RhiansHope https://www.instagram.com/rhianshope https://www.joinclubhouse.com/@rhianshope More about David: David Berri is professor of economics at Southern Utah University who has spent th...
2021-05-191h 06
That Can't Be RightThe Adjunctification of the Professoriate with Aaron HanlonIn 2019, I read The Death of Adjunct, an eyeopening account from Adam Harris about Dr. Thea Hunter, a highly educated black woman "trapped in academia’s permanent underclass". I turned Professor Aaron Hanlon to understand how what happened to an adjunct, non-tenure track faculty like Dr. Hunter could even happen, what it means for students, what it means for other professors, and consequences for the future of knowledge and learning. Follow along on the internet: https://www.instagram.com/tcbrpod/ https://twitter.com/TCBRpod https://thatcantberight.substack.com...
2021-05-1252 min
That Can't Be RightWe're Talking About Taxes? with Amy HanauerIn his First Address to a Joint Session of Congress in April 2021, President Joe Biden cited a report that 55 corporations paid $0 in federal income tax. Some after a year of record-breaking profit. I read the report from the Institute on Taxation and Economic Policy and sat down with Executive Director Amy Hanauer to break down how Nike owes less in federal income tax than I do, how justice flows from equitable tax policy, and what the Biden administration is doing to fund our government. Follow along on the internet: https://www.instagram.com/tcbrpod/
2021-05-0532 min
That Can't Be RightRevisiting the Baylor University Sexual Assault Scandal with Jenny Dial CreechIf you know me, you know I hate when college football coaches fail up and leave a mess in their wake. In this episode of That Can't Be Right, I'm chatting with Jenny Dial Creech about what happened within the football program and across the campus under Head Coach Art Briles, Athletic Director Ian McCaw, and Baylor University President Ken Starr, what she learned covering these events, and how colleges can do better. Follow along on the internet: https://www.instagram.com/tcbrpod/ https://twitter.com/TCBRpod https://thatcantberight...
2021-04-2854 min
That Can't Be RightWhy are the GRAMMYs so mean to my friend Beyoncé? with Dr. John VilanovaI love Beyoncé. But I hate that she's never won Album of the Year at the GRAMMY Awards. So I turned to Dr. John Vilanova, Professor of Practice in Journalism & Communication and Africana Studies at Lehigh University whose major work concerns the influence of race and culture on ideas of what “great” music sounds like. We unpack what led him to this area of research (it involves the 2009 VMA Awards), the origins of the Recording Academy and the GRAMMY Awards, and why we should care about who wins awards. That Can't Be Right is a podcas...
2021-04-2157 min
That Can't Be RightHow does a lack of diversity in Hollywood cost the industry $10 billion? with Jay Tucker In March 2021, articles hit all the entertainment magazines and their Twitter accounts posted that Hollywood Loses $10 Billion A Year Over Lack of Black Representation, or Hollywood Losing $10 Billion Annually to Racial Inequality, and finally Black inclusion gap costs Hollywood $10 billion a year. And it's not just about what's happening on screen. I'm talking to Jay Tucker, Executive Director at The Center for Management of Enterprise in Media, Entertainment, and Sports at UCLA Anderson School of Management about what it takes to create an inclusive entertainment industry. That Can't Be Right is a podcast built to explore structural...
2021-04-211h 13
That Can't Be RightTexas Attorney General Ken Paxton and The NeverEnding Trial with Emma PlatoffA few months ago, Texas Attorney General Ken Paxton filed a lawsuit seeking to overturn the results of the 2020 election results in four battleground states. None of which were Texas. But also, Ken Paxton has been under indictment for nearly 6 years. That can't be right. I didn't really understand what the trouble was so I Googled and I read every article politics reporter Emma Platoff wrote about Paxton for The Texas Tribune, and then followed up to ask more questions. And it is quite the ride. That Can't Be Right is a podcast built to explore structural...
2021-04-2138 min
That Can't Be RightThat Can't Be Right TrailerCheck out That Can't Be Right hosted by Rhian Rogan. Subscribe for deep dives into the structural wrongs, cultural oddities, and wild opinions that we all love to hate. Premieres April 21st. Follow along: https://twitter.com/TCBRpod https://www.instagram.com/tcbrpod/
2021-04-1401 min
The Green Room PodcastEp. 1: The Green Rush - Introduction To The Green Room Podcast with Ronjini Joshua, Rhian Humphries and Sheldon BotlerThe Cannabis is ripe with opportunity but what's an industry without a journey. This is the first time in our lifetime we've been able to capture and document a journey at its inception. Join us as we explore the cannabis business through the journey of the people that are making it happen in real-time.About the host(s):Ronjini Joshua has worked in public relations for nearly two decades with most of her experience coming from the tech industry. In 2019, she saw an opportunity in the Cannabis industry and realized that with the...
2021-02-2527 min
The CX Podcast R&RPlanning for Autumn CX SuccessThis week Rhian and Richard catch up and discuss the key points around communication to your customers, and the CX opportunities heading into Autumn and leading up to the busy festive period.
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2020-09-1120 min
The CX Podcast R&RSummer CX ReviewWe're back with another episode of Customer Experience R&R!
Rhian and Richard catch up after a short break and discuss their CX experiences from the summer. They also discuss how the economy could shape up in the next few months and what this can mean for providing great customer experience and the opportunity for businesses to stand out during the 'return to work' phase of the pandemic.
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2020-09-0419 min
The CX Podcast R&RRefect, Re-Plan, Continue to Plan!This week Rhian and Richard reflect over the last 15 weeks and the impact of the Coronavirus pandemic and give their Customer Experience insight into the best way forwards for businesses.
New episodes of Customer Experience R&R will be back in September.
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2020-07-3121 min
The CX Podcast R&RThe IP in Internet Propulsion - Taking Your Customer Experience OnlineAfter a week off we catch up with the Head of Intellectual Property Law at Stephens Scown, Ben Travers, and discuss how you can make sure that if and when you are moving your business online that your client journey moves with you meaning this could have a huge impact on your customer experience if data gets stolen or is not safe. We also discuss the recent stories about companies who have had data stolen.
Ben Travers and Stephens Scown Solicitors can be found here: https://www.stephens-scown.co.uk/lawyer/?ln=Ben-Travers
If you have any queries regarding any...
2020-05-3125 min