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Rhian Huxtable & Richard Knight

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What\'s Up Docs?
What's Up Docs?Doctors' Notes: TanningChris and Xand continue their conversation about tanning with Dr Rachel Abbott, Consultant Dermatologist at the University Hospital of Wales in Cardiff. They discuss the role of skin tone in tanning and also why it is that some people burn more than others. They also discuss the cultural perception of tanning and what it means for our health and habits.If you’d like to share your thoughts on this or any other topic covered on the podcast, you email us at whatsupdocs@bbc.co.uk or Whatsapp on 08000 665 123.Presenters: Drs Chris and Xand van Tu...
2025-07-1517 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: Core StrengthChris and Xand return with a bonus episode, continuing their discussion with physiotherapist James Moore about which exercises to do for our core, how often to do them, and why core strength is crucial for the rest of our bodies.If you’d like to share your thoughts on this or any other topic covered on the podcast, you email us at whatsupdocs@bbc.co.uk or Whatsapp on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Guest: James Moore Producer: Jo Rowntree Executive Producer: Rami Tzabar Editor: Kirsten Lass Assistant Producer: Maia Miller-Lewis Researcher: Grace Re...
2025-07-0822 minWhat\'s Up Docs?
What's Up Docs?How To Build Your Core StrengthWelcome to What’s Up Docs?, the podcast where doctors and identical twins Chris and Xand van Tulleken explore core issues around every aspect of our health and wellbeing.In today’s episode, the Doctors explore core strength. When most people think of a “strong core”, they picture sculpted six-pack abs - but there’s much more beneath the surface. Chris and Xand will unpack the real meaning of core strength - what it is, why it matters, and how it's different from simply having visible abs. They speak to physiotherapist James Moore to find out why co...
2025-07-0829 minWhat\'s Up Docs?
What's Up Docs?Doctors’ Notes: Hair LossHair we go again! Chris and Xand are back with a bonus episode, as they continue their conversation with Dr Christos Tziotzios, Consultant Dermatologist and Senior Lecturer at Kings College London. They learn about a particular type of hair loss which predominantly affects women, investigate the hair growth cycle, and discuss the psychological impact of losing your hair. Plus, what connects the Black Death hundreds of years ago with modern-day hair loss?If you’d like to share your thoughts on this or any other topic covered on the podcast, you email us at whatsupdocs@bbc.co.uk...
2025-07-0123 minWhat\'s Up Docs?
What's Up Docs?Why does our hair fall out?Welcome to What’s Up Docs?, the podcast where doctors and identical twins Chris and Xand van Tulleken untangle the confusion around every aspect of our health and wellbeing.In today’s episode, the Doctors explore hair loss. Chris and Xand, who've both battled the receding tide of hair loss (and the accompanying existential dread), are getting to the follicle of the matter.They'll be digging into what causes it, how different types of hair loss affect men and women, and asking if there’s anything we can do about it. Cures for baldness are almost...
2025-07-0128 minWhat\'s Up Docs?
What's Up Docs?Doctors’ Notes: Smiling Special at Hay FestivalIn this ‘uncut’ special episode, recorded before an audience at the Hay Festival in Wales, Chris and Xand discuss the anatomy of the smile, explore its evolutionary origins and examine some of the health claims about the power of the smile.Can a smile really give your brain the same reward as two thousand bars of chocolate? Will putting a pencil in your mouth make you feel happy? And how do you fake the perfect smile when realising you’ve failed to win a BAFTA for the eighth time?! Expect some science and some silliness and a dog th...
2025-06-2455 minWhat\'s Up Docs?
What's Up Docs?Will smiling make you happier?Welcome to What’s Up Docs?, the podcast where doctors and identical twins Chris and Xand van Tulleken explore every aspect of our health and wellbeing. In this special episode, recorded before a live audience at the Hay Literary Festival in Wales, Chris and Xand discuss the anatomy of the smile, its evolutionary origins and some of the health claims about smiling. Is smiling uniquely human? Can the simple act of moving our muscles to form a smile make you feel happier? And is smiling the same across cultures and genders? To find out, they’re joined by s...
2025-06-2428 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: BoredomChris and Xand continue their conversation about boredom with Dr Wijnand Van Tilburg. They discuss what happens in our brains when we feel bored, whether some people are more prone to boredom than others, and why boredom isn’t always a bad thing.Presenters: Drs Chris and Xand van Tulleken Guest: Dr Wijnand Van Tilburg Producer: Jo Rowntree Executive Producer: Rami Tzabar Editor: Kirsten Lass Assistant Producer: Maia Miller-Lewis Researcher: Grace Revill Tech Lead: Reuben Huxtable Social Media: Leon Gower Digital Lead: Richard Berry Composer: Phoebe McFarlane Sound Design: Melvin RickarbyAt the BBC: Assistant Co...
2025-06-1724 minWhat\'s Up Docs?
What's Up Docs?How to Avoid BoredomWelcome to What’s Up Docs?, the podcast where doctors and identical twins Chris and Xand van Tulleken explore every aspect of our health and wellbeing. In this episode, they want to find out whether we can conquer boredom. Why do we experience boredom? Do we experience it less than we used to? And how can we motivate ourselves to complete tasks we find boring? They speak to Dr Wijnand Van Tilburg, experimental social psychologist at the University of Essex, to find out.Presenters: Drs Chris and Xand van Tulleken Guest: Dr Wijnand Van Tilburg Pr...
2025-06-1729 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: ProteinChris and Xand take a deeper dive into the world of protein. They are joined by Nita Forouhi, Professor of Population Health and Nutrition at the University of Cambridge, to discuss which groups of people might need more protein in their diets, how we can best optimise our protein intake, and the joys and challenges of Nita’s research.If you’d like to share your thoughts on this or any other topic covered on the podcast, you email us at whatsupdocs@bbc.co.uk or Whatsapp on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Gues...
2025-06-1021 minWhat\'s Up Docs?
What's Up Docs?Protein - are you getting enough of it?Welcome to What’s Up Docs?, the podcast where doctors and identical twins Chris and Xand van Tulleken untangle the confusion around every aspect of our health and wellbeing.In this episode, they want to get to the bottom of the hype around protein. Should we be worried about not getting enough? What are the best sources of protein? And are protein supplements fact or fad? They speak to Nita Forouhi, Professor of Population Health and Nutrition at the University of Cambridge, to find out.If you want to get in touch, you can email us...
2025-06-1028 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: HRT and MenopauseDrs Chris and Xand van Tulleken dig deeper into hormone replacement therapies for the menopause and are joined again by Professor Mary Ann Lumsden, gynaecologist and academic at the University of Glasgow. Can testosterone replacement be effective in women? What are the benefits of HRT? Is it right for everyone? And are there gaps in the research?If you want to get in touch, you can email us at whatsupdocs@bbc.co.uk or WhatsApp us on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Guest: Professor Mary Ann Lumsden Producers: Emily Bird and Jo Rowntree ...
2025-06-0321 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: MemoryIn this episode, Chris and Xand continue their trip down memory lane, joined by Linda Henkel, Professor of Psychological and Brain Sciences at Fairfield University. They discuss Linda’s personal experience with memory, how digital technologies like GPS are affecting our memories, and why forgetting isn’t always such a bad thing.If you’d like to share your thoughts on this or any other topic covered on the podcast, you can email us at whatsupdocs@bbc.co.uk or Whatsapp on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Guest: Professor Linda Henkel Producer: Jo Rowntr...
2025-05-2727 minWhat\'s Up Docs?
What's Up Docs?What’s happening to your memory when you take photos?Welcome to What’s Up Docs?, the podcast where doctors and identical twins Chris and Xand van Tulleken explore every aspect of our health and wellbeing. In this episode, they want to find out about photographs and memory. How does our memory work? How can taking photos impact our ability to form memories? And can we use photos to enhance our memory? They speak to Linda Henkel, Professor of Psychological and Brain Sciences at Fairfield University, to find out.If you want to get in touch, you can email us at whatsupdocs@bbc.co.uk or...
2025-05-2728 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: MicroplasticsIn this bonus episode Chris and Xand continue to explore microplastics - an issue gaining a lot of media and academic interest. They are joined by Dr Stephanie Wright, a Senior Lecturer in Environmental Toxicology at Imperial College, London, whose work looks at the intersection between plastic pollution and human health.If you’d like to share your thoughts on this or any other topic covered on the podcast, you email us at whatsupdocs@bbc.co.uk or Whatsapp on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Guest: Dr Stephanie Wright Producer: Jo Rowntree Executive Pr...
2025-05-2023 minWhat\'s Up Docs?
What's Up Docs?Should I worry about microplastics?Welcome to What’s Up Docs?, the podcast where doctors and identical twins Chris and Xand van Tulleken explore every aspect of our health and wellbeing. In this episode, they delve into the issue of microplastics - minute fragments of plastic material that have been found in every environment on the planet, as well as in our brains and bodies. How did they get there, are they doing us harm and, if they are, what can we do about it? They speak to Environmental Toxicologist Dr Stephanie Wright from Imperial College, London about the evidence behind the dr...
2025-05-2028 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: Difficult ConversationsAfter an unexpected wave of emotion in the main episode, Chris and Xand took a breather and grabbed some lunch. In this bonus episode, we pick up where we left off. Chartered psychologist Kimberly Wilson helps the twins unpick what happened in their own difficult conversation and explains how we can all respond better when having these tricky talks in our lives.If you’d like to share your thoughts on difficult conversations or anything else that piqued your interest, you can email whatsupdocs@bbc.co.uk or Whatsapp on 08000 665123.Presenters: Drs Chris and Xand va...
2025-05-1326 minWhat\'s Up Docs?
What's Up Docs?How to have a difficult conversationWelcome to What’s Up Docs?, the podcast where doctors and identical twins Chris and Xand van Tulleken explore every aspect of our health and wellbeing. How do you tell your friend that something they’ve been doing is really starting to hurt your feelings? Talk to your mum about her health? Or even ask your partner to try something new in bed?If just thinking about these types of conversations makes your stomach flip, you’re not alone. Most of us avoid moments like these, but how important is it to confront our interpersonal issues head on?
2025-05-1328 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: HeadachesIn this bonus episode, Drs Chris and Xand van Tulleken dig deeper into headaches. They talk to Dr Katy Munro, a senior doctor at the National Migraine Centre, about her personal experience of headaches, how she dealt with them and how it motivated her to help others.If you’d like to share your thoughts on this or any other topic covered on the podcast, you email us at whatsupdocs@bbc.co.uk or Whatsapp on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Guest: Dr Katy Munro Producer: Jo Rowntree Executive Producer: Rami Tzabar Editor: Ki...
2025-05-0623 minWhat\'s Up Docs?
What's Up Docs?How can I help my headaches?Are headaches clouding your day? Join Chris and Xand as they speak to Dr Katy Munro, a senior doctor at the National Migraine Centre, to delve into the science behind those nagging pains. Discover practical remedies to ease the throbbing, best ways to avoid getting them in the first place and common headache myths.If you want to get in touch, you can email us at whatsupdocs@bbc.co.uk or WhatsApp us on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Guest: Dr Katy Munro Producer: Jo Rowntree Executive Producer: Rami Tzabar Editor: Kirsten Lass ...
2025-05-0628 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: Fresh BreathIn this bonus episode, Chris and Xand dig deeper into gum disease. They are joined by Associate Professor & Honorary Consultant in Restorative Dentistry Praveen Sharma to discuss how different types of bacteria in our mouths affect the rest of our bodies, and the link between gum disease and systemic conditions such as diabetes and cardiovascular disease.If you’d like to share your thoughts on this or any other topic covered on the podcast, you email us at whatsupdocs@bbc.co.uk or Whatsapp on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Guest: Associate Professor Pr...
2025-04-2924 minWhat\'s Up Docs?
What's Up Docs?How can I freshen my breath?Chris and Xand want to know about bad breath. Chris's wife calls him out on it when he has it. But what causes it? And is there anything we can do about it? In this episode they speak to Dr Praveen Sharma, Associate Professor and Honorary Consultant in Restorative Dentistry, to find out. If you want to get in touch, you can email us at whatsupdocs@bbc.co.uk or WhatsApp us on 08000 665123.Presenters: Drs Chris and Xand van Tulleken Guest: Professor Dr Praveen Sharma Producer: Jo Rowntree Executive Producer: Rami Tzabar Editor: Kirsten Lass ...
2025-04-2928 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: SleepChris and Xand dig deeper into sleep deprivation with Professor of Circadian Neuroscience at Oxford University, Russell Foster. They discuss the evolution of sleep and the difference between sleepiness and fatigue.If you’d like to share your thoughts on this or any other topic covered on the podcast, you email us at whatsupdocs@bbc.co.uk or Whatsapp on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Guest: Professor Professor Russell Foster Producer: Jo Rowntree Executive Producer: Rami Tzabar Editor: Kirsten Lass Assistant Producer: Maia Miller-Lewis Researchers: Grace Revill and Lisa Lipman Tech Lead: Reuben Hu...
2025-04-2225 minWhat\'s Up Docs?
What's Up Docs?Am I getting enough sleep?In this episode, Chris and Xand explore sleep deprivation, something they both experience. Many people have become obsessed with getting the perfect night’s sleep. We’re using gadgets, monitoring how many hours we’re getting each night, and taking supplements. But how worried should we actually be? Chris and Xand talk to Russell Foster, Professor of Circadian Neuroscience at Oxford University, to seek some reassurance. How do we stop our lack of sleep from keeping us up at night? If you’d like to share your thoughts on sleep deprivation or anything else that caught y...
2025-04-2228 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: TestosteroneChris and Xand dig deeper into the role of testosterone with Dr Channa Jayasena, expert in reproductive endocrinology from Imperial College London.They discuss how  testosterone interacts with other hormones, particularly oestrogen and the different roles these hormones play when it comes to male and female biology. They also explore the populism of testosterone.If you’d like to share your thoughts on this, or any other topic in the series, you can email at whatsupdocs@bbc.co.uk or Whatsapp on 08000 665 123.Presenters: Drs Chris and Xand van Tulleken Guest: Dr Channa Jayasena, Impe...
2025-04-1519 minWhat\'s Up Docs?
What's Up Docs?Do I need testosterone?In this epsiode, Chris and Xand van Tulleken explore testosterone replacement therapy. It’s been suggested to Xand that he needs some testosterone replacement therapy - but should he take it? Does testosterone really boost mood, sexual appetite and energy? When testosterone declines in men as they get older and when women go through the menopause, can increasing testosterone offer positive results? Chris and Xand are joined by Dr Channa Jayasena, expert in reproductive endocrinology to find out. If you’d like to share your thoughts on testosterone or anything else that caught your...
2025-04-1528 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: KneesJoin Chris and Xand for some bonus content, digging deeper into the topic of each week’s episode of What’s Up Docs?In this episode they look at knees and are joined by Philip Conaghan, Professor of Musculoskeletal Medicine at the University of Leeds. They discuss key exercises we can be doing to help with chronic knee pain, what the best kind of pain relief is, and how to ensure longevity of the ligaments.If you’d like to share your thoughts on this, or any other topic in the series, you can email at wha...
2025-04-0820 minWhat\'s Up Docs?
What's Up Docs?How can I look after my knees?In a new podcast from BBC Radio 4, doctors and identical twins Chris and Xand van Tulleken explore the messy and complicated world of health and wellbeing.In this episode they want to know about knee pain - why do we get it, what can we do to treat and prevent it, and should we really just ‘push through it’? They talk to Philip Conaghan, Professor of Musculoskeletal Medicine at the University of Leeds, to find out. If you want to get in touch, you can email at whatsupdocs@bbc.co.uk or WhatsApp us on 08000 665123.
2025-04-0829 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: HangerJoin Chris and Xand for some bonus content, digging deeper into the topic of each week’s episode of What’s Up Docs? Such is their passion for health and wellbeing that when joined by an expert they find it hard to contain their excitement and the questions just keep coming. Doctors' Notes is the solution. Here, they spend a little more time with the expert and explore some ideas that they can’t get out of their minds.In this episode, picking up from their conversation with Professor of Social Psychology, Viren Swami, Chris and Xa...
2025-04-0115 minWhat\'s Up Docs?
What's Up Docs?Am I hangry?In a new podcast from BBC Radio 4, doctors and identical twins Chris and Xand van Tulleken explore the messy and complicated world of health and wellbeing.In this episode they want to know about ‘hanger’. Is it real? Or is being hangry just a marketing tool? Guest Professor of Social Psychology Viren Swami from Anglia Ruskin University says it's real - but hunger is not the only thing that contributes to our emotional state. If you want to get in touch, you can email at whatsupdocs@bbc.co.uk or WhatsApp us on 08000 665123.
2025-04-0129 minWhat\'s Up Docs?
What's Up Docs?Doctors' Notes: WillpowerJoin Chris and Xand for some bonus content as they dig deeper into the topic of each week’s episode of What’s Up Docs?Such is their passion for health and wellbeing that when joined by an expert they find it hard to contain their excitement and the questions just keep coming. Doctors' Notes is the solution. Here, they spend a little more time with the expert and explore some ideas that they can’t get out of their minds.In this episode, picking up from their conversation with chartered psychologist Kimberly Wilson, Chris and Xa...
2025-03-2526 minWhat\'s Up Docs?
What's Up Docs?Welcome to What's Up Docs?In this BBC Radio 4 podcast, Drs Chris and Xand van Tulleken are on a mission to help us take better care of ourselves.When it comes to looking after our own health, it can be confusing. With new statistics and treatments coming out every week, it feels impossible to decide what works best for us. So each episode, Chris and Xand are joined by an expert guest to examine the latest science, insights and data, to help you navigate the overwhelming amount of information and advice out there.From willpower to hunger, from dodgy knees...
2025-03-2002 minThe CX Podcast R&R
The CX Podcast R&REpisode 79 - CX Top Tips from Wales with Mel EvansIn this episode join Richard and Rhian from insight6 as they talk to their colleague from Wales, Mel Evans, all about top tips for attractions, leisure and hospitality companies as we enter the holiday season.    This podcast is produced by insight6 - www.insight6.com  
2024-07-1922 minThe CX Podcast R&R
The CX Podcast R&REpisode 78 - Holiday CX with Lee TrowbridgeThis month the west country warblers, Richard Knight and Rhian Huxtable, talk to Lee Trowbridge all about CX highs and lows of working the holiday sector.  Lee and his wife book bespoke travel experiences you'll never forget. Join us to hear more about how Lee delivers great CX for his customers and how the travel industry are treating its customers when we venture for our 2 weeks of rest and relaxation.  Get in touch with Lee on  Lee.Trowbridge@notjusttravel.com or  www.yourholiday.notjusttravel.com This is an insight podcast production - www.insi...
2024-06-2836 minThe CX Podcast R&R
The CX Podcast R&REpisode 77 - CX Data, what are the trends?This month Richard and Rhian warble all about the UKCSI data and what it means for your business. Where can you take a competitive advantage with your CX?    Find out which CX Zone your business operates in with the FREE THE CX CHECKER
2024-06-0721 minThe CX Podcast R&R
The CX Podcast R&REpisode 76 - CX Change is the constantIn episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.
2024-03-2817 minThe CX Podcast R&R
The CX Podcast R&REpisode 75 - The Changing Face of Legal CX with Lee TaylorHas the traditional law firm had its day?  This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultancy model has on client satisfaction and loyalty.     
2024-03-0135 minThe CX Podcast R&R
The CX Podcast R&REpisode 74 - 2024...here we go!Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!    
2024-01-2614 minThe CX Podcast R&R
The CX Podcast R&REpisode 73 - CX review 2023 & predictions for 2024In Episode 73 of The CX Podcast R&R Richard & Rhian are warbling with Ian Kelsall, a fellow insight6 CX Director, all about how CX has played out in 2023 and what to expect in '24.
2023-12-1428 minThe CX Podcast R&R
The CX Podcast R&REpisode 72 - It’s CXmas! (well, nearly)This month the west country duo, Richard Knight and Rhian Huxtable, warble all things festive season. Listen in to learn their 5 top tips to deliver great customer experiences during the festive period.   
2023-11-0919 minThe CX Podcast R&R
The CX Podcast R&RThe CX Podcast R&R Episode 71 with Tony DayThis month Richard Knight and Rhian Huxtable talk to Tony Day from Adstral Fulfilment about how it's not just about 'picking and packing' in the fulfilment sector. Learn all about how CX is core to the success of a logistics business and that the most important part of keeping clients happy are the employees. 
2023-10-1932 minThe CX Podcast R&R
The CX Podcast R&RIs customer satisfaction in freefall?After the summer break, Richard Knight and Rhian Huxtable return with another warble about CX on holiday and the recent UKCSI report on customer satisfaction in the UK.
2023-09-0720 minThe CX Podcast R&R
The CX Podcast R&RThe CX Podcast R&R Episode 69 - A customer centric business model with Ollie JackmanThis months warble has Richard Knight and Rhian Huxtable talking to Ollie Jackman from Agile Comms about their business model that has been designed from the customers point of view.  Hear about the customer centric start-up from Plymouth and how they taken the traditional telecoms model and flipped it on its head! 
2023-06-3023 minThe CX Podcast R&R
The CX Podcast R&RThe CX Podcast R&R Episode 68 with Jon DuckerThis month Richard and Rhian warble with Jon Ducker from The Haines Motor Museum about why listening to customers is so important in todays world plus how emotion impacts a visitors experience. We also find out what  Jon's favourite motor is at the museum! 
2023-05-2623 minThe CX Podcast R&R
The CX Podcast R&RConsumer Duty with Claude WestonIn episode 67 of The CX Podcast R&R, Rhian and Richard warble with Claude Weston from Casterbridge Wealth all about the Consumer Duty Regulations set out by the Financial Conduct Authority. Claude talks about how the regulations can be translated into real world actions and what Casterbridge Wealth have been doing to put their clients at the heart of what they do.  
2023-04-2829 minThe CX Podcast R&R
The CX Podcast R&RYour brand and CXThis episode Richard and Rhian are joined by Tom Hadley from SUFU who is talking all things branding and how it impacts CX.  Tom gores into details on the old school marketing and how behavioural science can be the gane changer for a brand and the experiences delivered to customers.
2023-03-2935 minThe CX Podcast R&R
The CX Podcast R&RWho’s taking it to the next CX level in 2023?This month Rhian Huxtable and Richard Knight from insight6 discuss the movers and shakers in the CX world. Plus they talk about how every organisation can step up their CX level in 2023. 
2023-02-2220 minThe CX Podcast R&R
The CX Podcast R&RCX stuff that matters in 2023In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from the Financial Conduct Authority. 
2023-01-2320 minThe CX Podcast R&R
The CX Podcast R&RGet your jolly pants on!It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer experiences. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-12-0519 minThe CX Podcast R&R
The CX Podcast R&RIt’s Stroptober!This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business deliver great CX! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-10-2818 minThe CX Podcast R&R
The CX Podcast R&RGreat EX means great CX!Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-08-2612 minThe CX Podcast R&R
The CX Podcast R&RHoliday time! CX in the summer monthsThis month Richard and Rhian warble about the summer and holidays' impact on cx. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-07-2612 minThe CX Podcast R&R
The CX Podcast R&RBack To Basics... Again!!Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-06-2515 minThe CX Podcast R&R
The CX Podcast R&RReal-life CX Success with Verity SlaterThis week we have a warble with Verity Slater, Partner at regional law firm Stephens Scown, who gives us a great insight into what great CX looks like and how that has helped them flourish as a business. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-05-2716 minThe CX Podcast R&R
The CX Podcast R&RThe Cost of Living and its Impact on CXRichard and Rhian warble about the cost of living and its impact on CX --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-04-2812 minThe CX Podcast R&R
The CX Podcast R&RScary CX with The House of Frankenstein!This episode we talk CX with Jon Ducker from Mary Shelley's House of Frankenstein!! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-03-1930 minThe CX Podcast R&R
The CX Podcast R&RWrite to the CEO! #EnoughIsEnoughThis month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-02-1827 minThe CX Podcast R&R
The CX Podcast R&RThe Professional Services Client Journey Report 2021We are back and with a new format! We’ll be bringing you new episodes monthly from here on! The Professional Services Report is here!! Learn how to get your copy and hear the key facts form the research. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2022-01-1416 minThe CX Podcast R&R
The CX Podcast R&RDoors Are Opening But Are You CX Ready?This week we have a little warble between ourselves about the grand opening. Not the grand opening of the Casino Royale but the grand opening of the country. But are you and your business really CX ready and able to deliver the best CX possible? We give our top tips for the grand opening. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-05-2014 minThe CX Podcast R&R
The CX Podcast R&RCX and Serious PlayAfter a small breather to allow you to enjoy the more relaxed rules, this week we catch up Sara Trainer who is an executive leadership coach for professional service teams and firms and well as a lot of work for our heros in the NHS. Find out how Sara uses a child's toy to envisage strategy and resilliance to customers. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-05-0636 minThe CX Podcast R&R
The CX Podcast R&RHow Can Video Impact Your CX?This week we dive into something we ourselves have been doing as you tune in... video! We catch up with Dave Meadows, Creative Director at Pushed Animations, about how bringing complex issues for your teams or customers to life through video and animation can drive a positive impact to your customer experience. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-04-1622 minThe CX Podcast R&R
The CX Podcast R&RImpactful Guest Experience In The New NormalWe caught up just before the glorious Bank Holiday Weekend with Marcus Bailey, one of the owners of Blackadon Farm Cottages based in Devon, and we discuss how his business being in the IMPACT zone has guided the inception of the business and contnues to guide their guest experience. If you would like to find our more about Blackadon Farm Cottage please visit their website: https://cottagesatblackadonfarm.co.uk/ --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-04-0532 minThe CX Podcast R&R
The CX Podcast R&RE-Commerce, COVID Opportunities and CXThis week we catch up with Lucy Knight, who is a CX expert based in Wiltshire, about opportunities coming out of lockdown and how as CX Director she is helping businesses moving out of the awareness zone into the light of the breakthrough zone. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-03-2623 minThe CX Podcast R&R
The CX Podcast R&RIs your business in the IMPACT zone?This week we build on the readiness to welcome back your customers by discussing the breakthrough zone and the impact zone and exactly how you can harness these strategies within your business to ensure a positive first step coming out of lockdown. Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker​ --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-03-1918 minThe CX Podcast R&R
The CX Podcast R&RAre You Customer Ready?This week we catch up between ourselves and ask are you ready to come out of lockdown? How can you ensure that you are meeting your customer's expectations coming out of lockdown. Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-03-1217 minThe CX Podcast R&R
The CX Podcast R&RCX, Certainty and LeadershipThis week we catch up with Susannah Brade-Waring of Aspirin Solutions who is a business leadership coach and specialises in strategic change & growth programmes for owner managed business near Dorset. We discuss her views on leadership in the business and how this can affect your customers. We also look at what the potential 'boom' will be on the back of the pandemic and what this means for business owners. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-03-0529 minThe CX Podcast R&R
The CX Podcast R&RThe ’Rona RoadmapThis week we discuss the roadmap the Prime Minister set out to cautiously ease lockdown restrictions in England. The Government has published a four-step roadmap to ease restrictions across England and provide a route back to a more normal way of life so we dive into exactly what this means for you and your business. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-02-2616 minThe CX Podcast R&R
The CX Podcast R&RImpactful Presenting and CXThis week we speak with Andy Taylor-Whyte who is an expert in presentation skills and presenting yourself in the right way. With working from home becoming increasingly normal how can you present yourself in the best way possible over video calls and how this can benefit you to deliver the best customer experience. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-02-1927 minThe CX Podcast R&R
The CX Podcast R&RCX - What’s Love Got To Do With It?In the lead up to valentine's day we ask ourselves what has loving your customers got to do with delivery excellent CX? How underrated is showing love to your customers - especially during these difficult times. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-02-1213 minThe CX Podcast R&R
The CX Podcast R&RHealthy Habits to Deliver The Best CXThis week we speak with entrepreneur, business mentor & mindset coach Tom Murphy. We discuss how to get yourself in a great state of mind to deliver the best CX possible and looking after yourself so you can look after your team and customers. Find out more about Tom and his mentorship here: https://www.lifeaccordingtomurf.com/ --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-02-0528 minThe CX Podcast R&R
The CX Podcast R&RCX, Fine Food and Why Buying Locally MattersThis week we speak with John Farrand of the Guild of Fine Food and we discuss why "Shopping local is not just for lockdown, it's for life!" We also look at how independent food producers and retailers have managed during the pandemic and how the GFF has been supporting the sector now and in the future. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-01-2930 minThe CX Podcast R&R
The CX Podcast R&RDelivering Great CX Through KindnessFollowing Blue Monday, said to be the most depressing day of the year, we explore kindness. In a world where social media is key, why is there so much negativity and confrontation on the platforms? How can you, as a business, develop your client experience through kindness? --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-01-2218 minThe CX Podcast R&R
The CX Podcast R&RCX, Robots and Handwritten NotesThis week we go international and speak with David Wachs, the founder and CEO of Handwrytten, about just how powerful a piece of paper in your hand can be for building a better relationship with your clients. We also discuss David's serial entrepreneurship and his latest venture which is bringing back the lost art of letter writing and how he has managed to implement a robot-based solution to resolve this. We also discuss his findings in a world where communication feels completely digital how a "personal touch" can set your business apart from the competition. You can find out more...
2021-01-1531 minThe CX Podcast R&R
The CX Podcast R&RGet Positive with CX in 2021!Happy New Year to everyone and it appears we have turned full circle. Almost a full year since we started our podcast we are back in another lockdown. We welcome you back to our warblings as we discuss all things positive for 2021 and help you get your CX in shape for the coming year. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2021-01-0818 minThe CX Podcast R&R
The CX Podcast R&RCX, Cider & Seasons Greetin’s!Merry Christmas to all of our listeners! We hope you have a relaxing break and that you are ready to recharge your Customer Experience for 2021. This week we give you our review of 2020 for CX and provide you with our 6 top tips for CX moving into 2021 but we also decide to review 6 ciders so why not treat yourself and join us for a drink in our festive episode of Customer Experience R&R! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-12-1830 minThe CX Podcast R&R
The CX Podcast R&RCX Warbling, Watches & Warm UXThis week we speak with Ben Stirling who is the founder of Made for Maturity and an online User Experience expert. We discuss how Ben's foresees the future of tech and how he helps businesses with their user experiences. We also discuss how the worlds of User Experience and Client Experience meet and the importance of their co-existence in your business. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-12-1134 minThe CX Podcast R&R
The CX Podcast R&RTelephones, Tech and 29 Countries!This week we catch up with Andy Moules of Red Rose Technology about how significant the impact of technology is on customer experience and shares his top tips on what businesses should look for when investing in new technology. We would also like to thank each and every one of you who has tuned in to our warblings. We have now reached 29 countries and counting! We never quite expected to reach this far but we will keep creating our Customer Experience content for you! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-12-0429 minThe CX Podcast R&R
The CX Podcast R&RMotivated CX, Black Pepper and Gods!This week we pick the brains of the Guru of Motivation, James Sale, and we discuss how the motivation of your employees can significantly impact your customer experience with your business and also... black pepper and gods! Only on the Customer Experience R&R Podcast! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-11-2731 minThe CX Podcast R&R
The CX Podcast R&RHow To Vaccinate Your Business Against Poor CX!After some positive news about a potential vaccine to COVID-19 and discuss how this news has effected both the money market and how potential customers may now react and if there is an increase in purchase confidence. We discuss how you can vaccinate your business against poor CX. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-11-2016 minThe CX Podcast R&R
The CX Podcast R&RCX, Liars and Car Hires!This week we catch up with employment and communications specialist Margaret Oscar and discuss the recent lockdown warbling with our local businesses and have an extremely honest conversation about client engagement being critical to a successful business. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-11-1332 minThe CX Podcast R&R
The CX Podcast R&RCX in Lockdown 2: Start, Stop & ContinueWe've returned back to our beginnings - a podcast created during a lockdown! We caught up ahead of Lockdown 2.0 to digest the new impact that businesses will face in the South West and across the country and explore how this lockdown, for businesses, may not be as traumatic as its predecessor. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-11-0617 minThe CX Podcast R&R
The CX Podcast R&REX - The Employee JourneyGenerally, we tend to focus a lot on the customer journey but this week it is all about those people who provide that journey. We catch up with Kirsty Duck from face2faceHR who provides some great insight into the Employee Journey and the importance of those around you in your business and your business ventures. Our LegalCX webinars are also now available so join us and get yourself Legal CX fit for 2021 here: https://www.eventbrite.co.uk/e/legal-cx-get-legal-cx-fit-for-2021-access-all-webinars-tickets-124385106201 --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-10-2321 minThe CX Podcast R&R
The CX Podcast R&RCX COBRAThis week Richard catches up with Ed Williamson from the Cobra Club - a networking organisation that has come to fruition during the pandemic with a business model this is delivering for their customers and how the Cobra Club has developed from a customer experience perspective. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-10-1622 minThe CX Podcast R&R
The CX Podcast R&RCX Coming of AgeIt's #CustomerExperience week this week and there has been a lot of social media about it however it's great to just stop and think about 2021. We discuss how customer service has now evolved into customer experience and how processes can only get you so far with your customers but it's the behaviours that really count! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-10-0915 minThe CX Podcast R&R
The CX Podcast R&RCX Tools For The JobIt's just us this week but we discuss the new laws around COVID-19 and the considerable impact that they may have on both businesses and customers but also the potential impact on how you can provide great customer experiences. Also, as this is episode 20 we also discuss customer experience readiness for 2021. Guidance on how to work safely during the COVID-19 pandemic can be found here: https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19 --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-10-0223 minThe CX Podcast R&R
The CX Podcast R&RHow do you market great customer sentiment?This week we catch up with Anna Lake, who is part of the South West CX Thought Leadership group, gives us her thoughts on how to use great insight and how you can use those insights to market your business to your customers. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-09-2522 minThe CX Podcast R&R
The CX Podcast R&RCX Slow Selling with Guy ArnoldThe week we catch up with author of 'Slow Selling' Guy Arnold which focusses on slowing down and designing world-class solutions that optimize sales for the long term and how this is transferable to the world of customer experience. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-09-1824 minThe CX Podcast R&R
The CX Podcast R&RPlanning for Autumn CX SuccessThis week Rhian and Richard catch up and discuss the key points around communication to your customers, and the CX opportunities heading into Autumn and leading up to the busy festive period. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-09-1120 minThe CX Podcast R&R
The CX Podcast R&RSummer CX ReviewWe're back with another episode of Customer Experience R&R! Rhian and Richard catch up after a short break and discuss their CX experiences from the summer. They also discuss how the economy could shape up in the next few months and what this can mean for providing great customer experience and the opportunity for businesses to stand out during the 'return to work' phase of the pandemic. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-09-0419 minThe CX Podcast R&R
The CX Podcast R&RRefect, Re-Plan, Continue to Plan!This week Rhian and Richard reflect over the last 15 weeks and the impact of the Coronavirus pandemic and give their Customer Experience insight into the best way forwards for businesses. New episodes of Customer Experience R&R will be back in September. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-07-3121 minThe CX Podcast R&R
The CX Podcast R&REmployee Motivation and the Impact on CXThis week we catch up with HR expert Janell White and discuss employee motivation during the Coronavirus Pandemic as well as the balance between physical safety equipment and the psychological safety of your staff so that you can ensure a safe and productive return to work. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-07-2022 minThe CX Podcast R&R
The CX Podcast R&RThe Social Distancing NetworkThis week we catch up with super-connector and founder of The Samphire Club, John Harvey. But as a business and club that specialises in business networking events how have they coped during the Coronavirus pandemic and adjusting to digital events? John also shares how he plans to run his events in the 'new normal'. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-07-1323 minThe CX Podcast R&R
The CX Podcast R&RTown Centre CXThis week, Richard catches up with Paul Kinvig from Bournemouth Town Centre BID discussing what their work for the local authorities and the town centre means to them as well as how they have invested their time to ensure that Bournemouth Town Centre is as safe as possible for consumers. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-07-0622 minThe CX Podcast R&R
The CX Podcast R&RAccident Repair ReopeningThis week we speak to Robert Snook from MG Cannon Accident repair in Salisbury. He talks about how the automotive repair industry has been for the last few months and details how leadership has been vital to his business during these unprecedented times. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-06-2924 minThe CX Podcast R&R
The CX Podcast R&RThe Big SheepWith the reopening of hospitality business fast approaching we speak with Rick Turner, owner of The Big Sheep theme park in Devon, to discuss exactly how he's kept the business afloat during these torrid times and how he will be able to run a socially distanced theme park in the months to come.
2020-06-2100 minThe CX Podcast R&R
The CX Podcast R&RSouthern (Western) HospitalityThis week we catch up with Dave Hancock who, with his wife Amy, runs 3 hospitality businesses all based in the South West. With the hospitality sector being in such a grey area in terms of what the 'new normal' will be, we discuss how he is keeping his employees engaged and what exactly will a socially distancing pub look and feel like?
2020-06-1400 minThe CX Podcast R&R
The CX Podcast R&RHas COVID dried up income?This week we catch up with Jane Towner from tmgroup, the UK's leading conveyancing data and search platform, and discuss her experience of working through Coronavirus so far. We discuss if the pandemic has dried up money within businesses, rebuilding confidence and adjusting the business emphasis and focussing on communicating with their customers. Tmgroup have the vision to streamline the property transaction for the benefit of all so how have they achieved this during these unprecedented times? --- Send in a voice message: https://anchor.fm/customer-experience-rr/message
2020-06-0821 minThe CX Podcast R&R
The CX Podcast R&RThe IP in Internet Propulsion - Taking Your Customer Experience OnlineAfter a week off we catch up with the Head of Intellectual Property Law at Stephens Scown, Ben Travers, and discuss how you can make sure that if and when you are moving your business online that your client journey moves with you meaning this could have a huge impact on your customer experience if data gets stolen or is not safe. We also discuss the recent stories about companies who have had data stolen. Ben Travers and Stephens Scown Solicitors can be found here: https://www.stephens-scown.co.uk/lawyer/?ln=Ben-Travers If you have any queries regarding any...
2020-05-3125 minThe CX Podcast R&R
The CX Podcast R&RLaying the CX Brickwork to Reopen Your BusinessThis week we catch up with client Dan Cook from Dan Cook Carpentry and Building Limited and discuss what the latest COVID announcements have meant for the construction industry and for his business and the safety of his team.Dan and his team are one of the best business builders operating in Devon. They offer a range of comprehensive and bespoke carpentry and construction services throughout Devon including new builds, extensions, renovations, conversions, carpentry, and joinery as well as kitchen and bathroom fitting. Dan Cook...
2020-05-2000 minThe CX Podcast R&R
The CX Podcast R&RCOVID CX SecureFollowing the Prime Minister's announcement on Sunday, what does the new three-step approach to the Coronavirus lockdown mean for businesses? How can you ensure a great customer experience until the next review takes place in a few week's time? We also discuss our latest data for breweries and distilleries and the opportunities that we find them missing during these testing times. If you have any queries regarding any of the topics covered in this episode or surrounding how you can improve your CX please do not hesitate to contact Rhian and Richard at insight6 on +44 (0)800 970 8987, email enquiries@insight6.com or...
2020-05-1319 min