Shows
Becoming With RhianAfter the Earthquake: Identity and DivorceIn this episode of Becoming with Rhian, I explore the psychological aftershocks of divorce — the deep identity rupture that can follow the end of a relationship. Divorce isn’t just a legal or emotional separation; it can feel like an earthquake that shatters the foundation of who you thought you were.I speak candidly about the disorientation that comes when the roles, routines, and relationships that once defined you suddenly fall away. What happens when your identity is wrapped around being a partner, a caregiver, or part of a shared future — and then it’s gone?We div...2025-07-1124 min
Becoming With Rhian"Valued & Informed" : Navigating Divorce Finances With ConfidenceIn this powerful episode, your host, Rhian , sits down with expert financial planner Ceri Griffiths of WillowBrook Financial Planning, who specializes in helping high-net-worth women take control of their finances during divorce. Together, we explore the often-overlooked emotional and financial realities of separation — and how understanding your true value can be the first step toward a brighter, more empowered future.We unpack what it means to be valued and informed in the midst of upheaval, from assessing assets and planning strategically, to building a new life that reflects your worth. Ceri shares practical insi...2025-05-2334 min
Zing Wellbeing PodcastRhian talks to Neuroscientist about the effect of menopause on the brainRhian talks to Neuroscientist, Dr Jen Hacker Pearson, about the effect of menopause on the brain.Menopause marks a significant transition in a woman’s life, often accompanied by physical changes, hormonal shifts, and emotional challenges.Beyond the hot flashes, mood swings, and sleep disturbances, menopause also brings notable changes to the brain. Neuroscience offers fascinating insights into how perimenopause and menopause affect brain function, cognition, and mental health.Today, we’ll delve into the connection between hormonal changes and brain health, highlighting what happens in the brain during this transformative stage and offe...2025-02-2232 minBecoming With RhianBBC Traitors Andrew Jenkins on Overcoming Toxic Masculinity, Injury, and Finding HimselfIn this powerful episode of "Becoming With Rhian" we dive deep into Andrew Jenkins' transformative journey of resilience, growth, and self-discovery. From navigating the pressures of toxic masculinity that was ingrained in Welsh culture as he grew up, to overcoming a life-changing injury, Andrew shares how he redefined what it means to "become" his truest self.Through raw honesty and invaluable insights, Andrew opens up about the struggles of mental health, the importance of self-development, and how embracing vulnerability became his greatest strength. This episode is a must-listen for anyone seeking inspiration to break free f...2025-01-2430 minBecoming With RhianBecoming With Rhian - TrailerHi, I’m Rhian, your host and welcome to Becoming—the podcast about finding your way when life feels like it’s fallen apart.A few years ago, my world crumbled. I went through a divorce, faced depression, and hit a career crisis that left me wondering who I was without the life I thought I’d built. I lost nearly everything—but in that rubble, I discovered something powerful: the art of reinvention.This podcast is for you. You refuse to settle for “this is just how it is.” You’ve faced challenges, setbacks, and reinventions...2025-01-0401 min
Zing Wellbeing PodcastWeight Loss with Rhian and Nutritionist MelIf weight loss is on your mind then you must listen to this podcast with Rhian and Nutritionist Mel. We cover everything that you need to know about losing weight and how to do it in a healthy and sustainable wayYou can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here 2025-01-0153 min
Zing Wellbeing PodcastHeart disease in women - the number 1 killer of women. Rhian talks to Nutritionist, Mel.Heart disease is the number one killer of women, yet many of us underestimate its impact on our health. Women also experience different risk factors, such as hormonal shifts during menopause, which can raise cholesterol and blood pressure. Today Rhian and Nutritionist, Mel, talk about this very important topicYou can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here 2024-11-0431 min
Zing Wellbeing PodcastRhian Talks To Dr Kristy Goodwin - Neuro Performance Scientist About Women & StressToday Rhian talks to Dr Kristy Goodwin - a Neuro Performance Scientist. We talk about how damaging stress can be to women and how women are suffering more than men from stress and what they can do about it.You can join our Zing Wellbeing program that includes mental wellbeing program, support, meal plans, fitness and expert live group coaching here You can also join our PRIVATE support group here 2024-10-2830 min
That Can't Be RightSuperstition is the Way with Coach Rodney RoganUS sports industry is on track to earn $83 billion dollars in 2023. And that was calculated before Taylor Swift started going to Kansas City Chiefs' games. Americans care deeply about sports and given my own habits, I was curious how others enjoy sports so I asked what people (not players, coaches, scouts, etc) do to help their team win from afar. And y'all delivered! Joining me to discuss some listener submitted superstitions is the Head Women's Basketball Coach at Johns Hopkins University, Rodney Rogan. Also, my brother. Press play to hear about people cosplaying, tossing jerseys, e...2023-10-0441 minThat Can't Be RightTexas Attorney General Ken Paxton and The NeverEnding Trial with Emma Platoff [from the archives]An impeachment trial is underway so let's revisit how we got her with an early episode of TCBR. In December 2020, Texas Attorney General Ken Paxton filed a lawsuit seeking to overturn the results of the 2020 election results in four battleground states. None of which were Texas. But also, Ken Paxton has been under indictment for nearly 6 years. I didn't really understand what the trouble was so I Googled and I read every article politics reporter Emma Platoff wrote about Paxton for The Texas Tribune, and then followed up to ask more questions. And it is quite the r...2023-09-1336 min
The CX Podcast R&RIs customer satisfaction in freefall?After the summer break, Richard Knight and Rhian Huxtable return with another warble about CX on holiday and the recent UKCSI report on customer satisfaction in the UK.
2023-09-0720 minThat Can't Be RightMusic and Identity with Jay Millar of Sundazed MusicI was bopping along in an Indianapolis record store when "I, Who Have Nothing" by Howard "Youngblood" Bomar caught my attention. I loved it and wanted to understand how I'd missed such a talented artist! I reached out to the label, Sundazed Music, about doing an episode on Howard and Jay Millar got back to me with a whole range of possible artists to discuss alongside Howard. A common theme quickly emerged: the importance of identity in music - who gets to be famous, how much of themselves do they share, and how can we tell their...2023-08-301h 06That Can't Be RightKellogg's® ICEE® Cereal and Cereal Scores with Brett RaderA few months ago, my friend sent me a picture of a giant box of cereal and said "This was only available in a giant Sam's Club box. Would you do a review if I sent you the second bag?" to which I agreed but only if we could do it for the podcast. And that's on friendship. The giant box of cereal was Kellogg's® ICEE® Cereal and it is interesting. Press play to hear Brett's expertise on cereals - red flags to look out for when buying cereal, the perfect level of sog for dif...2023-08-1656 minThat Can't Be RightTCBR Loves LibrariansIn the last few years, individuals and organizations across the country have taken to school boards and city councils to get books removed from libraries for allegedly promoting (read: simply mentioning that a real thing exists in the world and is reflected in art) LGBT themes, sex, racism, police brutality, etc. So when someone told me that librarian at their Texas high school had decided to retire rather than continue to deal with book challenges and accusations of grooming and indoctrination, I wasn't surprised but I also knew I wanted to have a discussion with them. Enter A...2023-08-0245 minThat Can't Be RightThe Most Trusted Man on the Internet with Phil LewisOur grandparents had Walter Cronkite, our parents have Lester Holt. Black folks, from Gen X to Gen Z, have Phil Lewis. In a world, where misinformation runs rampant and stories from certain communities don't always hit trending, Phil delivers real news to and from communities that otherwise are underserved. Press play to hear Phil talk about his career in journalism, the iconic profile picture we all recognize, memorable moments in Twitter history, and what's what with the future of social media. Meet me in Temecula. Follow Phil on the internet: https://linktr.ee/lewisph4 ...2023-07-1938 minThat Can't Be RightFrom the archives: The Economics of Women's Sports with Dr. David BerriAhead of the FIFA Women's World Cup taking place in Australia and New Zealand, revisit my conversation with Dr. David Berri and answer the question that reply guys on Twitter love to ask: are women's sports boring and unprofitable or does sexism negatively influence investing, coverage, merchandise, TV deals, and more? Follow along on the internet: https://www.instagram.com/tcbrpod/ https://twitter.com/TCBRpod https://substack.com/@tcbrpod Follow Rhian on the internet: https://twitter.com/RhiansHope https://www.instagram.com/rhianshope More about David: Da...2023-07-121h 06That Can't Be RightTCBR Supports the WGA Strike with CeCe Pleasants Adams and Ted SullivanThe Writer's Guild of America [WGA] has been on strike since May 2, 2023 fighting for the rights of writers to equitable pay, healthcare, career development and more. Press play to hear CeCe and Ted talk about their experience in writer's rooms, including the aftermath of #MeToo, how Silicon Valley ruins everything, the real aim of the AMPTP (spoiler: union busting), sports, how long the strike might last, and more! Follow CeCe on the internet: https://www.instagram.com/cecepleasants/ Follow Ted on the internet: https://www.instagram.com/karterhol/ Su...2023-07-051h 29The CX Podcast R&RThe CX Podcast R&R Episode 69 - A customer centric business model with Ollie JackmanThis months warble has Richard Knight and Rhian Huxtable talking to Ollie Jackman from Agile Comms about their business model that has been designed from the customers point of view. Hear about the customer centric start-up from Plymouth and how they taken the traditional telecoms model and flipped it on its head!
2023-06-3023 minThat Can't Be RightTCBR Goes to Hollywood with Kacy Boccumini: The SequelTCBR Goes to Hollywood with Kacy Boccumini: The Sequel We're back to finish the chat with Kacy. This time we're diving into three movies that Kacy thinks fit into one of the following categories: critically panned movies Kacy thinks are good, critically acclaimed movies Kacy thinks are not good, movies Kacy wishes more people had seen. The movies: Frankenstein, Psycho, and Night of the Living Dead! I watched all of them lights on before the sunset. This is a really fun exploration of the films, their historical context, what they reveal a...2023-06-2355 min
That Can't Be RightTCBR Goes to Hollywood with Kacy BoccuminiPress play to hear Kacy talk about movies - the illusion and the truth of what they're depicting, favorite movies and directors, the difference between perspective and aesthetic, the ick of toxic masculinity in film/society, and movies that were so devastating or anxiety inducing you only need to see once. Stick around to hear me offer the foolproof way to be my friend. Follow Kacy on the internet: https://www.instagram.com/sir_kacy/ And check out "The Stories We Tell" wherever you get your podcasts Follow Rhian on the internet: htt...2023-06-0830 minThe CX Podcast R&RThe CX Podcast R&R Episode 68 with Jon DuckerThis month Richard and Rhian warble with Jon Ducker from The Haines Motor Museum about why listening to customers is so important in todays world plus how emotion impacts a visitors experience. We also find out what Jon's favourite motor is at the museum!
2023-05-2623 minThat Can't Be Right"Media" and the Millennial Caveat with Nathan McDermott"Media" has changed so much in the last decade and everyone's trying to adjust. But what is media? As MTV News, Vice, and others close up shop, Nathan McDermott, roaming polticial reporter formerly of Buzzfeed and CNN ,adds nuance and context to a space where it's lacking. How'd we get here? Was it inevitable? And what's next? Follow Nathan on the Internet: https://twitter.com/natemcdermott https://www.instagram.com/nathan.mcdermott/ Follow Rhian on the internet: https://twitter.com/RhiansHope https://www.instagram.com/rhianshope/ Follow TCB...2023-05-2457 minThat Can't Be RightAll Praise to SWV with Lesley Gwam (yes, again)Lesley Gwam, unpaid music correspondent from the 90s for That Can't Be Right, started tweeting about The Queens R&B, full title: SWV & Xscape: The Queens of R&B, so I started watching and it was a delight. As I watching I started thinking and realized, that for all their hits, I didn't really know much about the personalities, their lives, their drama, or in my case, before I watched the series, even their names, in the same way we know what happened with TLC, Destiny's Child, Boyz II Men, or Jodeci. So. Lesley is ba...2023-05-1043 minThe CX Podcast R&RConsumer Duty with Claude WestonIn episode 67 of The CX Podcast R&R, Rhian and Richard warble with Claude Weston from Casterbridge Wealth all about the Consumer Duty Regulations set out by the Financial Conduct Authority. Claude talks about how the regulations can be translated into real world actions and what Casterbridge Wealth have been doing to put their clients at the heart of what they do.
2023-04-2829 minThat Can't Be RightThe Future of Women in Sports! with Me - BONUS EPISODEAs we get ready for the 2023 Women's Final Four I'm re-sharing a talk I gave about women's sports! Way back in 2019, the UCLA Anderson Center for MEMES put out a call for Student Campfire Talks at their Up Next Conference. I waited until the last minute but submitted my proposal to discuss The Future of Women in Sports. Which is really just the The Future of Sports. And although there's still work to be done, it's pretty exciting to see how the game has moved forward in the last few years! Listen...2023-03-3119 minThe CX Podcast R&RYour brand and CXThis episode Richard and Rhian are joined by Tom Hadley from SUFU who is talking all things branding and how it impacts CX.
Tom gores into details on the old school marketing and how behavioural science can be the gane changer for a brand and the experiences delivered to customers.
2023-03-2935 minThat Can't Be RightLet's Play Pickleball! with Brandon NsekpongAccording to the internet, pickleball is the fastest growing sport in America. I'm a recent convert and it's become my favorite hobby. And it seems like everyone I play with is also a recent convert obssessed with their new favorite hobby, so for once, the internet might be right. But what the heck is pickleball? Why does it rely so heavily on puns? Why is taking over the [basketball court or tennis court] at this [gym or park] you frequent? Check out this episode with Brandon Nsekpong for a rundown on pickleball, his journey from table tennis...2023-03-2949 minThat Can't Be RightHouston is for foodies! with Bao OngMy love for Houston has few limits. And I think the Houston restaurant scene can go head to head with any major food city, at least in the US. So I tapped Bao Ong, new Houston resident and new Houston Chronicle food columnist, to talk about what Houston has to offer, how cities develop a culinary identity, and his own journey with food that's taken him from his parent's kitchen to New York City and now Houston, with fun stops in between. Check out Bao's work with the Houston Chronicle: https://www.houstonchronicle.com/a...2023-03-1543 minThat Can't Be RightWho TF is Benny Chows? with Josh DeLeonHouston restaurateur Ben Berg recently announced two new concepts and reader/listener they are a little weird. I chatted with Underground Creamery owner Josh Deleon about why using words and phrases like elevated, clever, or ingredient driven approach, to describe your take on food from a cultural group you're not part of, at a restaurant with random Chinese-sounding last name, has ick written all over it. Follow Josh on IG: https://www.instagram.com/eatsgonewild/?hl=en Follow Underground Creamery to try and get your hands on some fresh pints: https://ww...2023-03-0137 minThe CX Podcast R&RWho’s taking it to the next CX level in 2023?This month Rhian Huxtable and Richard Knight from insight6 discuss the movers and shakers in the CX world. Plus they talk about how every organisation can step up their CX level in 2023.
2023-02-2220 minThat Can't Be RightThere are too many college football bowl games! with Ryan NanniThere were 42 bowl games to end the 2022 college football season. Meaning that something like 2/3 of all college football teams to get to play in a bowl game. Meaning that some pretty average .500 teams get to play in a bowl game. Ryan Nanni, co-host of The Shutdown Fullcast explains how we got here. And previews the Rhian and Ryan ESPN show, No Takes, which we workshopped for ~1 minute in this episode of That Can't Be Right. Follow Ryan on the internet: https://twitter.com/celebrityhottub Follow Rhian on the i...2023-02-1553 minThat Can't Be RightAnother episode about Beyoncé at the GRAMMYs with Lesley GwamHappy Black History Month! It would not be a new run of That Can't Be Right episodes without an episode about Beyoncé. Come for the rants on new music, a brief existential crisis when I realize I Am...Sasha Fierce was released 15 years ago, stay for me mispronouncing Muni Long! Thanks again to Lesley Gwam for indulging me being myself. We need a longer month! Reference tracks/episodes: Why are the GRAMMYs so mean to my friend Beyoncé? with Dr. John Vilanova Has Beyoncé ever released an R&B...2023-02-0156 minThe CX Podcast R&RCX stuff that matters in 2023In this episode Rhian and Richard warble about what 2023 holds for businesses when it comes to CX. They chat about AI, parcels and regulations from the Financial Conduct Authority.
2023-01-2320 min
The CX Podcast R&RGet your jolly pants on!It's Christmas!! This month Rhian and Richard warble all things CX and look at how you can make the most of the festive season with great customer experiences.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2022-12-0519 min
The P.O.P PodcastEpisode 16: Coaching & competing in weightlifting Lots to catch up this week with Rhian recently competing and coaching in the Australian weightlifting federation's state titles. Olympic coach Aimee Anaya Everett also gets a mention, as we talk about her conversation with Mat Fraser, and juicy knowledge bombs from their years of competing (and coaching) in weightlifting at the highest level. Don't forget to show your support for the show, by using the discount links below.Born Primitive AU - https://bornprimitive.com.au/?utm_source=storrBorn Primitive US - https://bornprimitive.com/?ba=c-pop-podcast&utm_source...2022-11-141h 01
The CX Podcast R&RIt’s Stroptober!This month Richard and Rhian are having a strop about CX levels...again! Don't fear though, they have some tips and hints to help your business deliver great CX!
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2022-10-2818 min
The P.O.P PodcastEpisode 13: ICYMI The last two weeks have been crazy here at POP HQ. Brit got a new job and Rhian was pretty under the weather. In today's episode, we give you a quick update on the details, how we're coping and trying to learn from the experience. 2022-10-0217 min
The CX Podcast R&RGreat EX means great CX!Employee experience matters. Richard and Rhian warble all about the need to focus on your employees through challenging times.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2022-08-2612 min
The CX Podcast R&RHoliday time! CX in the summer monthsThis month Richard and Rhian warble about the summer and holidays' impact on cx.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2022-07-2612 min
The CX Podcast R&RBack To Basics... Again!!Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2022-06-2515 min
The CX Podcast R&RThe Cost of Living and its Impact on CXRichard and Rhian warble about the cost of living and its impact on CX
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2022-04-2812 min
The CX Podcast R&RWrite to the CEO! #EnoughIsEnoughThis month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2022-02-1827 min
That Can't Be RightStop the Subsidies with Greg LeRoyEver since the hubbub over Amazon's HQ2, I've been curious about subsidies for big companies and whether or not they deliver on their promises. Greg LeRoy, Executive Director of Good Jobs First, explains how subsidies function and who suffers when governments miss out on tax revenue. Recommended reading: Paying Taxes to the Boss | Good Jobs First Great American Jobs Scam (goodjobsfirst.org) Opportunity Zones | Good Jobs First Abating Our Future: How Students Pay for Corporate Tax Breaks | Good Jobs First Amazon Tracker | Good Jobs First Fo...2021-12-0148 min
That Can't Be RightDear Atlanta Dream, Where In The World is Chennedy Carter? with Dr. Courtney CoxThis is a story all about a WNBA franchise that was born and then: got off to a really hot start had a really bad owner activated an entire league to action to get said owner fired from two jobs benched one of their top players for over half the season dealt with the fallout from a food truck fight Listen to Dr. Courtney Cox explore the political, social, and labor issues that the Atlanta Dream and the WNBA have deftly, and sometimes not so deftly, navigated in the last 2 years. Keep up with Dr. Cox...2021-11-171h 26
That Can't Be RightThe Best/Only Good Texas Tradition: Homecoming Mums with Kisha ClarkHomecoming season in Texas high schools is different. 10,000 fans in the stands of football games, big parades with trucks no teenager should be driving, big crowns, fancy outfits, and mums. Simply put, mums are arrangements of ribbons, bells, charms, and button sewn together. What might have started as a simple accessory has evolved into elaborate personal statements and big business. Press play to hear, Kisha Clark, founder of Mums Inc., explain the business of mums! If you want to show of your homecoming style, post your mum photos and tag That Can't Be R...2021-11-0335 min
Byw LlyfrauPennod 5: Blas ar llyfr ryseitiau Casa CadwaladrSgwrs gyda Rhian Cadwaladr am ei llyfr coginio newydd Casa Cadwaladr2021-10-2929 min
That Can't Be RightAre You Superstitious or a Littlestitious?We back! But before we get to the new episodes, I need your help. The things we do for our teams are weird and amazing. And I want to discuss them all! Leave a voicemail at 818-714-1065 Send me a message: @TCBRpod on Twitter or Instagram Or if it requires a lot of exposition, send me an email: thatcantberightpodcast@gmail.com A very special guest and I will review them in an upcoming episode of That Can't Be Right. Follow along on the internet:2021-10-2702 min
That Can't Be RightWho Checks The Background Checkers? with Ariel NelsonIf you've ever tried to rent an apartment, accepted a job offer, or been accepted to a university, you likely had to complete a background check. Losing horns if you had to pay for that background check yourself. If you're living in that apartment or working that job, good for you! That means you passed the background check! But many people, for a variety of different reasons beyond their control, might not. Ariel Nelson, Attorney with the National Consumer Law Center, explains all the problems in the industry that has sprung up around background checks a...2021-09-0249 min
Rhian's HopeThat Can't Be Right - new podcast from Rhian RoganThank you for supporting Rhian's Hope. Check out That Can't Be Right hosted by Rhian Rogan. Subscribe for deep dives into the structural wrongs, cultural oddities, and wild opinions that we all love to hate. Premieres April 21st. Follow along: https://twitter.com/TCBRpod https://www.instagram.com/tcbrpod/ https://open.spotify.com/show/61EfCTrdN1IJGG5Uc1iFte?si=6LXPiFq0TL-b7QrhfwQVPw https://podcasts.apple.com/us/podcast/that-cant-be-right/id15629469732021-04-1501 min
The Green Room PodcastEp. 1: The Green Rush - Introduction To The Green Room Podcast with Ronjini Joshua, Rhian Humphries and Sheldon BotlerThe Cannabis is ripe with opportunity but what's an industry without a journey. This is the first time in our lifetime we've been able to capture and document a journey at its inception. Join us as we explore the cannabis business through the journey of the people that are making it happen in real-time.About the host(s):Ronjini Joshua has worked in public relations for nearly two decades with most of her experience coming from the tech industry. In 2019, she saw an opportunity in the Cannabis industry and realized that with the...2021-02-2527 min
The CX Podcast R&RPlanning for Autumn CX SuccessThis week Rhian and Richard catch up and discuss the key points around communication to your customers, and the CX opportunities heading into Autumn and leading up to the busy festive period.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2020-09-1120 min
The CX Podcast R&RSummer CX ReviewWe're back with another episode of Customer Experience R&R!
Rhian and Richard catch up after a short break and discuss their CX experiences from the summer. They also discuss how the economy could shape up in the next few months and what this can mean for providing great customer experience and the opportunity for businesses to stand out during the 'return to work' phase of the pandemic.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2020-09-0419 min
The CX Podcast R&RRefect, Re-Plan, Continue to Plan!This week Rhian and Richard reflect over the last 15 weeks and the impact of the Coronavirus pandemic and give their Customer Experience insight into the best way forwards for businesses.
New episodes of Customer Experience R&R will be back in September.
---
Send in a voice message: https://anchor.fm/customer-experience-rr/message2020-07-3121 min
The CX Podcast R&RThe IP in Internet Propulsion - Taking Your Customer Experience OnlineAfter a week off we catch up with the Head of Intellectual Property Law at Stephens Scown, Ben Travers, and discuss how you can make sure that if and when you are moving your business online that your client journey moves with you meaning this could have a huge impact on your customer experience if data gets stolen or is not safe. We also discuss the recent stories about companies who have had data stolen.
Ben Travers and Stephens Scown Solicitors can be found here: https://www.stephens-scown.co.uk/lawyer/?ln=Ben-Travers
If you have any queries regarding any...2020-05-3125 min
The CX Podcast R&RLaying the CX Brickwork to Reopen Your BusinessThis week we catch up with client Dan Cook from Dan Cook Carpentry and Building Limited and discuss what the latest COVID announcements have meant for the construction industry and for his business and the safety of his team.Dan and his team are one of the best business builders operating in Devon. They offer a range of comprehensive and bespoke carpentry and construction services throughout Devon including new builds, extensions, renovations, conversions, carpentry, and joinery as well as kitchen and bathroom fitting. Dan Cook...2020-05-2000 min
The CX Podcast R&RCOVID CX SecureFollowing the Prime Minister's announcement on Sunday, what does the new three-step approach to the Coronavirus lockdown mean for businesses? How can you ensure a great customer experience until the next review takes place in a few week's time?
We also discuss our latest data for breweries and distilleries and the opportunities that we find them missing during these testing times.
If you have any queries regarding any of the topics covered in this episode or surrounding how you can improve your CX please do not hesitate to contact Rhian and Richard at insight6 on +44 (0)800 970 8987, email enquiries@insight6.com or...2020-05-1319 minRhian's HopeMe: The Future of Women in Sports at the UCLA Anderson Up Next ConferenceA few weeks ago, UCLA Anderson Center for MEMES put out a call for Student Campfire Talks at their Up Next Conference. I waited until the last minute but eventually submitted my proposal to discuss The Future of Women in Sports. Listen in as I recap my family's history in basketball, explain why everybody is lying when they say they watch men's sports because it's a better product, and present some options for the way forward. #whyanderson I used a PowerPoint for this presentation and you might miss some of the references so here's the YouTube link:2019-06-0400 minRhian's HopeSisters for Service: Chelsea and TiffanyBack from an extended hiatus with two very typical teenaged sisters, Tiffany and Chelsea, who between schoolwork, extracurricular activities, and making mukbang videos, started a charity. Sisters for Service recently raised hundreds of dollars to buy Christmas toys and the duo have big plans for 2019 and beyond. Listen in to learn about life at school, at home, and online. Keep up with the Sisters for Service online: instagram.com/sistersforservice youtube.com/channel/UCwGN2InfbJ76sJs0up93Zfw/ Check out Rhian’s Hope online: rhianshope.com facebook.com/rhianshope instagram.com/rh...2019-02-1300 minRhian's HopeSheila Powell: Reporter*The way we consume the news is constantly changing. We have TV, Twitter, and maybe you've seen a newspaper this decade. Certain words are/aren't being used to describe malicious behavior, important events aren't getting enough coverage, and recently, the news reporters have become the news. For some insight into the reporter experience, I talked to Sheila Powell* about life in the newsroom, pitching stories, chasing non-stories, working with others, why reporters can't just call people on their BS, and who ultimately what decides what stories are told. Sheila also offers some really great advice on...2019-01-0900 minRhian's HopeTodd Cook: Promote the Vote MichiganIn an era where voting rights are at the forefront of many minds, I talked to Todd Cook about a joint effort between the ACLU, NAACP, and League of Women Voters known as Promote the Vote that got a ballot measure approved that will make voting easier by: implementing automatic voter registration, expanding absentee ballot allowances, making it easier for servicemembers to vote, allowing same-day voter registration, and more. Let's take this nationwide. Promote the Vote online: promotethevotemi.com Check out Rhian’s Hope online: rhianshope.com facebook.com/rhianshope instagram.com/rhi...2018-11-2100 minRhian's HopePhilip Olson and Julia Lorenz-Olson: Two Cents and The Art of FinanceAnother entry in The Financial Health Series! Philip and Julia are actors turned money people. The husband and wife team are the creators of the PBS Digital Series "Two Cents" and owners of their own financial advisory firm, The Art of Finance. We go through some lessons learned from the show and the business beyond dollars and cents budgeting: the fact that breastfeeding isn't free [they're new parents], that the cash over debit card to save money study doesn't exist, how to get the most from your employee benefits, and a sneak peek into talking to your...2018-11-0700 minRhian's HopeShannon Smith for Detroit Public Schools Community District BoardIt's voting season and this episode features a candidate for office from Detroit, Michigan. Shannon Smith, Detroit native, University of Michigan graduate, and Global Philanthropy Associate at JPMorgan Chase, is sharing his story as he enters the homestretch of his campaign for a seat on the Detroit Public Schools Community District Board. Shannon walked me through the 5 W's of his campaign: Who is Shannon? What is Shannon doing? Where is Shannon? When can you vote for Shannon - I'll tell you that here - November 6th! Why Shannon decided to run at...2018-11-0100 minRhian's HopeCoach Rodney Rogan: Millsaps College Athletics Hall of Fame Inductee/My BrotherSpecial episode featuring Rodney Rogan, Assistant Coach for the University of Nebraska - Omaha Women's Basketball Team, 4 year starting forward for Millsaps College from 2004 to 2008, and my brother. Rodney delivered this speech as part of the Millsaps College Athletics Hall of Fame Induction Ceremony where the 2007-08 men's basketball team was recognized for a historic season where they finished with 28 wins, went undefeated in the Hangar Dome, and captured the SCAC tournament championship. I missed most of this because my high school team was making our own historic run. Go Majors! Speec...2018-10-1700 minRhian's HopeJodel: When Being Petty Pays Off, LiterallyThe last entry in the Rhian's Hope Financial Health Series, for now, comes from another childhood friend. Jodel grew up down the street from me and is a pediatric nurse in Texas. After missing the deadline for academic scholarships at the University of Texas Arlington, Jodel racked up all the student loans but worked to pay them off as a personal, petty challenge. We talk career choice [nursing was a backup plan], budgeting [he's a Dave Ramsey fan, too], when to pay off credit cards to build your credit score [not as soon as you make that b...2018-10-1100 minRhian's HopeJomari Peterson: The Digital Reserve - Cryptocurrency and Blockchain ExplainedCryptocurrency and blockchain are two of the biggest buzzwords of the last few years but what do they mean? The Financial Health Series continues on Rhian's Hope with Jomari Peterson, Founder of The Digital Reserve Network: a peer-to-peer payments, sustainable lending, and collateral free borrowing platform with a responsive monetary policy to empower discriminated communities. With Merriam-Webster as our starting point, Jomari dives deep into cryptocurrency, bitcoin, blockchain, and the opportunities each present in the financial arena and beyond. More about Jomari: Prior to this ambitious project for financial inclusion and social impact, he delivered a...2018-10-0400 minRhian's HopeJohamy: Financing a FamilyThe second chapter in the Financial Health Series is here! This week I'm talking to my childhood friend Johamy about managing money as a wife and mother of four children under the age of four. She shares details about learning to save while in college and learning to budget alongside her recently laid off husband while in her third trimester. We even talk about budget wedding planning [pro-tip: online wedding dress shopping]. Johamy shares several tips for financial health with a family of 6: Dave Ramsey's Total Money Makeover [amazon.com/Total-Money-Makeover-Financial-Fitness/dp/159555078X], accepting gifts from family a...2018-09-2700 minRhian's HopeLindsey Leaverton: Mo' Math Mo' MoneyAnother Texan this week to start the Financial Health Series on Rhian's Hope. Lindsey walks me through her experiences as an artist, reconciling her identity as a gay woman with her faith, and becoming a personal banker. Through music, Lindsey works to increase awareness and inspire change in education after learning of the growing achievement gap between students of color and their white peers. Finally, we get some real action items around planning, saving, and getting your head out of the sand financially. Watch Mo Math Mo Money: https://youtu.be/WbxWNMXSAOQ. Check out Rhian’s H...2018-09-1900 minRhian's HopeMayor Annise Parker: Victory FundOn this episode, I'm talking with a former Mayor of the Greatest in the World! Mayor Annise Parker served as the Mayor of Houston, Texas from 2010 to 2016, but before that, she was a triple major at Rice Universit. After graduation, she accidentally rode the tech wave in the oil and gas industry. When Mayor Parker realized she was working to support her volunteer habits, she decided to run for a position in local government. And lost. And lost again. But learned from those experiences and went on to serve the city of Houston for nearly 20 years as...2018-09-0500 minRhian's HopeMe: The Story of Rhian's HopeI'm handing hosting responsibilities to my friend and loyal listener, Glenn Sumirat, for this episode of Rhian's Hope Glenn, a husband, dad, fish taco savant, and proud member of the United States Navy, suggested an episode all about me and volunteered as tribute to interview me. He walks you through my childhood, the first time we met, and in what I hope will inspire some of you to start your own project, I talk through the process of creating Rhian's Hope, the things I struggle with, and my plans for the future. Finally, I...2018-08-2900 minRhian's HopeHunter Hames: WNBA Playoff PreviewWelcome to the second season of Rhian's Hope! On this episode, my most frequent guest Hunter Hames is back to rundown the 2018 WNBA regular season including: the return of Liz Cambage the rise of the Atlanta Dream and the Seattle Storm underwhelming performances from perennial contenders Los Angeles Sparks, Minnesota Lynx, and the Phoenix Mercury the 2018 WNBA All-Star Game which I had the good fortune to attend our picks for the playoffs and year-end awards plus Hunter's plan for a podcast and our joint plan to take over 2019 All Star weekend Check out Rhian’s Hope...2018-08-2100 minRhian's HopeMike Sherbakov: The Greatness FoundationOn this episode of Rhian's Hope, I'm talking with Mike Sherbakov, veteran, entrepreneur, philanthropist, adventurer, and founder of The Greatness Foundation about his journey from the United States Marine Corps, and then to heeding "divine discomfort" and knowing when it was time to make the change from Marine to student to founder. Throughout our conversation, Mike imparts knowledge about what it means to volunteer, trusting our instincts, showing versus telling of your commitment, and offers tips on how to live every day with purpose and create a better world. Get involved with The Greatness Foundation:2018-06-1500 minRhian's HopeHunter Hames: 2018 WNBA Preview, Part 2More! Hunter and I finish up our team by team breakdowns with the Los Angeles Sparks, Minnesota Lynx, New York Liberty, Seattle Storm, and the Washington Mystics. We end with our WNBA wish list including more apparel, more data, and more teams! #bringbackthehoustoncomets And make plans for my mother's possible turn as a Rhian's Hope correspondent? This was a trial run. If you want to hear Hunter and me talk about the WNBA more, reach out and let us know, and help us come up with a name. Support the...2018-05-1800 minRhian's HopeHunter Hames: 2018 WNBA Preview, Part 1On this episode of Rhian's Hope, my friend Hunter Hames and I are talking all things WNBA, kicking off its 22nd season today, May 18th. After we talk about ourselves, you'll hear: how a Disney Channel Original Movie influenced Hunter's favorite WNBA team how the 2017 WNBA Finals between the Minnesota Lynx and the Los Angeles Sparks almost ruined Hunter's bachelor weekend some of the cool things WNBA players are doing off the court a team by team breakdown of the Atlanta Dream, Chicago Sky, Connecticut Sun, Dallas Wings, Indiana Fever, and Vegas Aces Check out...2018-05-1800 minRhian's HopeDebbie Nyakaru: Million Hoodies Movement for Justice On this episode of Rhian's Hope, I'm chatting with Debbie Nyakaru, a sophomore at Cornell University, and the Chapter Leader for the Cornell chapter of the Million Hoodies Movement for Justice, a nationwide, intersectional organization dedicated to ending racism and systemic violence. She walks us through her journey from Minneapolis to Ithaca, the event that spurred her involvement in the Million Hoodies Movement, and offers her advice on having difficult conversations about race and equality. Million Hoodies Movement for Justice: https://www.millionhoodies.net/ https://twitter.com/MillionHoodies https://www.instagram.com/mi...2018-05-0900 minRhian's HopeChad Joseph Songy, First of His Name: Zebra Crossing AdventuresOn this episode of Rhian's Hope, I am finally talking to Chad Joseph Songy, founder of many things, but most relevant to this episode, Zebra Crossing Adventures. We start with doldrums of 9 to 5 life, and move on to his experience as a white male, his efforts to have important conversations about equality across the world, his goals in launching Zebra Crossing Adventures, and the work and effort it has taken him to get him to this point. Chad flips the script on me a few times and really gets me thinking about the adjectives and who...2018-05-0200 minRhian's HopeRicky and Greg: Zebra Crossing Adventures Part 2 of 2On this episode of Rhian's Hope, I'm continuing a really enlightening conversation with Ricky Marais and Greg Andrews. Kick things off with Greg's origin story and hear more about the work Ricky and Greg have done/are doing all over Cape Town with Street Scapes, Zebra Crossing Adventures, and Crossings Travel. Key takeaways: Look at people as people. Put your pride in your pocket. The one thing everyone needs on this planet: acceptance. Prejudice + Power = Racism. Ricky's page on Airbnb: https://www.airbnb.com/users/show/132803345 Sustainable Giving Homes on...2018-03-2100 minRhian's HopeRicky and Greg: Zebra Crossing Adventures Part 1 of 2On this episode of Rhian's Hope, I'm starting the conversation with Ricky and Greg, two incredibly intelligent and caring men from Cape Town, South Africa who are working throughout the region to help those who need it most. Ricky shares his story of growing up in Apartheid-Era South Africa, meeting and marrying his wife, and overcoming prejudices he learned in his childhood to form friendships with Greg, and later, Chad. Ricky's page on Airbnb: https://www.airbnb.com/users/show/132803345 Sustainable Giving Homes on Airbnb: https://www.airbnb.com/rooms/15866635?s=51 Chec...2018-03-1400 minRhian's HopeCaleb Young: What About the Brain?On this episode of Rhian's Hope, I'm talking with Caleb Young, Director and Filmmaker, who I first met while preparing for my Zebra Crossing Adventure last year. We talked about Caleb's foray into creating, the film he made that we'll never see, leaving a toxic workplace, and what I call his deliberate/intentional approach to life. He's also working on a documentary, What About the Brain?, that is tracking how modern foods, designed and marketed for profit rather than our biology, are literally shrinking our brains. Support What About the Brain on Kickstarter: htt...2018-03-0700 minRhian's HopeJen Larrick: Like A GirlOn this episode, I'm chatting with Jen Larrick, soccer player, soccer coach, and co-founder of Like A Girl, an organization that works predominantly with girls from immigrant and refugee families, girls of color, and/or low-income situations and focuses on providing playing environments, college showcases and ID camps for these girls that aren't able to participate in the current mainstream "organized soccer" that many of their peers play. Throughout our conversation, Jen shares a lot about the journey soccer has taken her on in understanding others and her own "otherness". This conversation is an excellent ex...2018-02-2800 minRhian's HopeMbye Njie: Legal EqualizerOn this episode, I'm talking about with Mbye Njie, Founder of Legal Equalizer, an app created to educate citizens about their rights during interactions with law enforcement. We explore "the talk" he had with his parents, the experiences that inspired him to launch the app, and how he hopes to expand the app to hold the entire legal system accountable. Download Legal Equalizer: Apple iTunes Google Play Follow Legal Equalizer online: legaleqapp.com Instagram Twitter Facebook Check out Rhian’s Hope online: rhianshope.com f...2018-02-2100 minRhian's HopeDanielle Williams: Melanin Base CampOn this episode of Rhian's Hope, I was supposed to talk with Danielle Williams, about her experience as a skydiver, and as a founder of two organizations that promote diversity in outdoor adventure sports and highlight adventure athletes of color - Team Blackstar and Melanin Base Camp. And we did! But I spent the first half of our conversation discussing her career as a woman of color in the US Army. Check out Melanin Base Camp online: melaninbasecamp.cominstagram.com/melaninbasecamp And Team Blackstar: teamblackstar.com And some organizations...2018-02-0800 min