Shows
The Exam RoomMastering Breast Cancer Screening: Lessons from Sunset HealthDr. Rhiannon Winsor in this impactful episode as she speaks with Altaf Ibrahim, Director of Quality at Sunset Health, about their remarkable success with breast cancer screenings. Learn how Sunset Health has overcome barriers like patient education, resource limitations, and cultural hesitancy to achieve outstanding performance metrics. Altaf shares actionable strategies, emphasizing empathy, community bonds, and personalized patient engagement. If you're looking for effective ways to boost preventive health outcomes, this episode provides invaluable insights and practical tips. 2025-07-2614 minThe Exam RoomAltaf Ibrahim’s Journey and the Power of PreventionIn this inspiring episode of "The Exam Room," join Dr. Rhiannon Winsor as she talks with Altaf Ibrahim, Director of Quality at Sunset Health in Yuma, Arizona. Altaf shares his remarkable journey from a plastic surgeon in Pakistan to a passionate advocate for preventive healthcare in the United States. Discover how his personal and professional experiences shaped his dedication to chronic disease management and preventive care, and hear powerful insights into overcoming healthcare disparities. This episode emphasizes the essential role of empathy, trust, and cultural understanding in achieving successful health outcomes.2025-07-1624 minThe Exam RoomCAHPS Episode 06: CAHPS Scores and Shared Savings: Why Patient Perception Pays Do CAHPS scores actually affect your bottom line? In a word: yes. In this final episode of The Exam Room’s CAHPS series, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to connect the dots between patient perception, shared savings, and value-based care. They explore: How CAHPS scores contribute to MSSP and other incentive programs Why low-scoring domains often predict high-cost utilization What health center leaders risk by ignoring patient experience Simple, high-impact actions that improve both scores and care quality Packed with practical insights and strategic takeaways, this episode is a mu...2025-07-0912 minThe Exam RoomMedicaid on the Line: What Arizona’s Health Centers Need to Know NowIn this urgent special episode of The Exam Room, Dr. Rhiannon Winsor and Producer Benj Braman sit down with Jessica Yanow, President and CEO of the Arizona Alliance for Community Health Centers, to talk about the very real and imminent threats to Medicaid in Arizona. With proposed legislation under review, health centers are bracing for a spike in uninsured patients, reduced funding, and operational strain. Jessica shares how health centers are responding through scenario planning, innovation, and collaboration, and why trust, adaptability, and communication are more critical than ever. You’ll also hear how advocacy, internal culture, an...2025-07-0853 minThe Exam RoomCAHPS Episode 05: Want Better CAHPS Scores? Start Before the Exam Room. Want to improve your CAHPS scores without burning out your care team? It starts before the patient walks into the exam room. In this episode of The Exam Room, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to discuss proactive strategies that boost CAHPS performance — particularly in high-impact areas like communication, lab result expectations, after-hours care, and trust-building. You’ll learn how to: Set patient expectations before frustration sets in Use visual cues, digital signage, and follow-up calls for better engagement Empower staff to see themselves as part of the patient jour...2025-07-0216 minThe Exam RoomCAHPS Episode 04: CAHPS vs. Press Ganey: Is Your Patient Survey Strategy Built on Sand?In this episode of The Exam Room, Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard explore the differences between the CAHPS survey and Press Ganey — and how both can be valuable tools when used thoughtfully. From benchmarking insights to real-time feedback to the realities of mail-based survey returns (yes, people still respond!), this conversation dives deep into the value — and limitations — of using surveys as a foundation for improvement. You’ll learn: Key differences between CAHPS and Press Ganey Why survey customization can be a double-edged sword How health centers should interpret patient feedback within c...2025-06-2512 minThe Exam RoomCAHPS Episode 03: The CAHPS Wake-Up Call: What Patients See (and Staff Don’t)What are your patients really saying — and are your staff even hearing it? In Episode 20 of The Exam Room, Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to break down how low CAHPS scores can become powerful tools for change. This episode focuses on how to use patient feedback to optimize provider and staff behavior — and why it’s often the smallest adjustments in workflow, communication, and expectation-setting that have the biggest impact. What you'll learn: Why sharing CAHPS feedback (even the negative stuff) is critical How perception and realit...2025-06-1820 minThe Exam RoomCAHPS Episode 02: Survey Overload: Why Your Patients Might Be Tuning You Out (And How to Fix It)Is your health center unintentionally fueling survey fatigue? In this episode of The Exam Room, Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard take a hard look at why patients and staff are exhausted by constant surveys — and what to do instead. Tune in as they unpack how to spot the signs of survey fatigue, make feedback feel valuable, and replace checkbox culture with real connection. Learn how a simple phone call, personalized outreach, or even patient portal help can completely change perception — and boost your CAHPS results in the process. Key Takeaways:...2025-06-1621 minThe Exam RoomCAHPS Episode 1 - They Said What?! Why CAHPS Survey Results Matter More Than You ThinkAre health centers really listening to what patients are saying? Join Dr. Rhiannon Winsor with guests Kimberly Gonzalez (Manager of Population Health Analytics) and Sam Reinhard (Director of Community Outreach at Sun Life) for a candid conversation about the CAHPS survey — what it is, why it matters, and how to turn survey data into meaningful change. From identifying hidden patient needs to small shifts in communication that improve satisfaction, this episode explores the real-world impact of listening to the people we serve. Whether you’re in care coordination, operations, or leadership — this is an episode you do...2025-06-0419 minThe Exam RoomMore Than a Visit: How Value-Based Care Changes the GameDr. Rhiannon Winsor is joined by Tony Rodgers to explore the critical transition from fee-for-service to value-based care. Learn why many health centers are choosing to partner with ACOs, how payment models are evolving, and what this means for patient outcomes, provider incentives, and long-term healthcare sustainability.2025-05-2819 minThe Exam RoomFrom Tasks to TransformationIn this final episode of the series, The Exam Room brings together Dr. Rhiannon Winsor, Dr. Darlene Melk, and Dr. Shantipriya Siripurapu for a reflective and energizing conversation on the evolution from task-based care to strategies that truly improve outcomes. The doctors emphasize the power of collaboration across health centers, the importance of shared learning, and why focusing on just one small, achievable goal can spark meaningful change. They also explore the critical role of community insight in delivering equitable care — especially in rural areas — and how primary care continues to transform lives through access, prevention, and comp...2025-05-2111 minThe Exam RoomMaking Every Visit CountIn this episode of The Exam Room, the conversation gets tactical with real-world strategies to improve outcomes in Medicare Annual Wellness Visits and diabetes management. Dr. Darlene Melk shares how her health center significantly boosted wellness visit completion rates by training medical assistants, removing scheduling barriers, and aligning incentives to drive results. The team also dives into challenges like provider fatigue, Medicare eligibility checks, and how operational leadership helped pave the way for success. Later, the focus turns to diabetes care — exploring how clinical pharmacists, patient education, and targeted outreach to high-risk patients are making an impact. The episode al...2025-05-1412 minThe Exam RoomClosing The LoopIn this episode of The Exam Room, Dr. Rhiannon Winsor is joined by Dr. Darlene Melk and Dr. Siri for a deep dive into what it truly means to "close the loop" in patient care. Through real-world examples and candid discussion, the team explores how effective communication, collaboration across specialties, and patient-centered coordination can transform outcomes—especially for medically complex patients. They share practical strategies such as multidisciplinary huddles, case conferencing, and leadership rounding to bridge gaps between providers, reduce patient burden, and improve continuity of care. 💡 What you'll learn: What “closing the loop” l...2025-05-0711 minThe Exam RoomMore Than a Checklist: Coordinating Care That MattersWhat does it really mean to “move beyond task completion” in healthcare? In this episode of The Exam Room, Dr. Rhiannon Winsor is joined by Dr. Darlene Melk and Dr. Shantipriya Siripurapu for a deep dive into the difference between checking boxes and achieving meaningful patient outcomes. Instead of focusing on how many calls or appointments are completed, this conversation shifts toward real results — like completed cancer screenings, improved chronic disease management, and engaged, informed patients. The discussion covers: ✅The power of patient and caregiver engagement ✅ Making the most of every patient vis...2025-05-0715 minThe Exam RoomFrom Tasks to Impact: Rethinking Patient Care DeliveryIn this episode, we sit down with Dr. Darlene Melk, Chief Medical Officer at Chiricahua Community Health Centers in Douglas, Arizona, and Dr. Shantipriya Siripurapu, Medical Director for ABC Network, for a deep dive into what it means to move beyond simply checking boxes — and instead focus on delivering meaningful outcomes for patients. Together with host Dr. Rhiannon Winsor, they explore the evolution from task-based care to proactive, prevention-driven models — and how that shift intersects with payment reform, team-based care, and the realities of rural medicine. From rethinking incentives to reworking communication systems and using data more effe...2025-05-0718 min