Shows
You Can't Lose!eHouse Gets Acquired: Reaction Pod + The Philadelphia Experiment Starts!Richard and Joe break down their conversation with Chris & Aaron Quinn, more details about agency acquisitions, private equity vs venture capital, and they spill the beans about The Philadelphia Experiment April 9-11.2025-04-1546 min
Escape Velocity - Where Strategy Meets the UnexpectedRichard Banfield - The Art of Being HumanIn this deeply personal and philosophical conversation, Tracey Halvorsen is joined by Richard Banfield—artist, writer, former CEO, widower, parent, and all-around human compass—for a wide-ranging discussion about identity, agency, grief, creativity, and what it means to truly be present in our lives.From confronting midlife reinvention and letting go of society’s need to label and define, to embracing vulnerability and the healing power of art, Richard offers an honest and expansive take on what it means to be a whole human navigating an increasingly complex world. The two discuss the myth of productivity, the seduct...2025-04-151h 09You Can't Lose!Little By Little, Then All At Once: eHouse Gets AcquiredChris and Aaron Quinn join to share their experiences creating, growing, and ultimately scaling eHouse through an acquisition. Thanks to our friends for being so candid and informative about their experiences!2025-04-0756 minYou Can't Lose!Take the Credit Out and Get More DoneDuolingo announced changing their job titles from UX Design to Product Experience Design and created a 2013-Twitter-era dust up so Richard and Joe chime in with their thoughts. We discuss the purpose of job titles, the way identity effs with you, and to bring it back to sales in a meta way we ask what's more important? That you achieve your objective? Or that you're properly credited and acknowledged, and THEN achieve your objective?2025-03-0630 minYou Can't Lose!Waiting Super Hard is Your Biz Dev StrategyThis episode has it all!Richard shares how embedding "brown M&M" contract requirements helps you get what you wantHe also discusses how the TNT (takes no talent) parts of a business lead to successJoe provides an example: Respond to new leads shockingly quickly and meet your clients' enthusiasmRichard describes his tantric response to awkward silences (NSFW)Joe then accuses all of you of adopting a "Waiting Super Hard!" approach to sales and biz devRichard explains you miss 100% of the shots you don't...2025-02-1947 minYou Can't Lose!The Medium & The MessageRichard and Joe discuss the little cohort/therapy group they're in and how beneficial that relationship has become over the past year. Within that discussion Richard explains how effective it can be to manage communication patterns within a community, for example conducting types of conversations in person while conducting very different conversations within the same community online. He describes how powerful that contextualization can be as well as how that deliberate focus prevents the online conversation from cannibalizing IRL or other communities. If you manage complex communication with communities, teams, or clients this is a...2025-02-1853 minYou Can't Lose!Zero Forecasting & Overinvesting in Biz Dev SeasonsThere's a few big ideas in this week's episode. Richard makes a strong case that Pipedrive weighted outcome forecasting for open opportunities and leads is steering you wrong. It's 0% forecastable revenue until the check clears.Joe says tracking sales quarterly sets you up to fail. There are two selling seasons and two off-seasons every year, plan accordingly.Richard and Joe both illustrate how digital agencies in particular under-invest in sales, biz dev, and marketing. They discuss why this happens, the risks and challenges that follow, and alternatives worth exploring.2025-01-3147 min
Delphi Murders: Richard Allen & The Search For The TruthIs The REAL Bridge Guy In The Delphi Murders Ron Logan, NOT Richard AllenThe REAL Bridge Guy In The Delphi Murders In Ron Logan, NOT Richard Allen
In this episode of "Hidden Killers," Tony delves into the recent revelations from NewsNation's "Banfield," where Ron Logan's ex-girlfriend shares her belief that Logan, not Richard Allen, is the elusive 'Bridge Guy' responsible for the tragic Delphi murders. Tony examines her compelling testimony, highlighting her reasons for suspecting Logan, who owned the property where the victims were found. Additionally, the episode features an in-depth analysis of the 'Bridge Guy' video, with a focus on the audio that, when scrutinized, bears a striking resemblance to Logan's...2025-01-2422 minYou Can't Lose!How to Make Funny KidsIn our ongoing "Parenting Advice That's Not For Everyone" Richard and Joe explain in detail the benefits of arming your kids with humor, and how to make your kids funny. From the benefit of "banned books" to letting your kids funny their way out of trouble to shoving your 8-year-old into Victoria's Secret, this episode has it all.2025-01-1045 minYou Can't Lose!Concept Cars & Black Tar HeroinThis week Joe and Richard discuss some tactical tricks of the trade as well as examples from the industry and from popular culture. What's the value of showing a client a glimpse into a far future state of their project as a concept car? How does casting the vision far ahead dramatically improve the client's ability to be attracted to novel ideas, rather than poke holes based on their constraints? Great examples of how practitioners like Tracey Halvorsen, Dan Mall, and Anthony Colangelo are detailed along with a couple of famous superheroes Ryan Reynolds and Henry Cavill. Get inspired...2024-12-1355 minYou Can't Lose!You Are Not The Car You Drive! -Tyler DurdenThis week Joe unpacks some old Happy Cog notebooks and they spark a conversation about our identity and relationship to our work. How revisiting previous versions of yourself and your experiences can reinvigorate your current status quo. And how to overcome the urge for perfect by embracing small experiments in progress.2024-11-2655 minYou Can't Lose!Chief Repeating Officers, Alumni & AIThis week we talk about reinforcing change with repetition. Consistently reinforcing new behaviors and processes to drive lasting change. Investing in talent growth by positioning your agency as a talent incubator. Leveraging alumni networks and expanding your agency's reputation and business opportunities. We also dig into Adapting to AI's impact and staying competitive as AI reshapes search behavior and client decision-making.2024-11-2051 min
Agency LifeThe AI Opportunity Your Agency Is Missing w/ Richard BanfieldAI is disrupting every industry and maybe it’s caused a shake up or 2 in your agency over the last year. But there’s an opportunity that most agencies are likely overlooking.That’s according to today’s guest, Richard Banfield. Richard is a veteran of agency life, a self-described recovering CEO, multiple time author, now an investor and advisor. He was the co-founder of Acceleration, which was purchased by WPP several years back.In today’s conversation with Richard, you’ll hear:How the relevancy & appropriate role of agencies has changed in recent yearsThe 2 way...2024-11-1451 minYou Can't Lose!Why You're Tired of Running Your Agency...?Joe and Richard discuss:
The challenge and opportunity of inexperience
The mistake of getting permission or seeking credentialing
The risk of not taking risks
Why owners tire of running agencies after 7+ years
What to do about that...
And Joe takes shots at luminaries in the agency consulting space, the danger of their "always do this" didactic style of best practices, and why they should go fuck themselves2024-10-2553 minYou Can't Lose!A Work/Life Additive Approach to Mid-Life OpportunitiesIn this episode, Joe and Richard explore the idea of blending work and life, highlighting the ability to mix business with pleasure on trips, and emphasize how midlife can be a time of reinvention rather than decline.
The episode also touches on the benefits of running life "experiments" to explore new directions after major transitions like career changes or personal loss. Richard shares his thoughts on how turning 50 doesn’t mean slowing down—it’s an opportunity to live more creatively and intentionally. The hosts reflect on modern work flexibility, the value of staying physically fit, and the im...2024-10-2055 minYou Can't Lose!The End of You Can't Lose!?!?!?!Well it's not the end, but we're talking about ways the podcast's focus will evolve and change.
No spoilers yet, but this week we talk more about a "Second Harvest." The opportunity to make the next 50 years of our lives a better 50 years than the first. Look for some updates over the next few weeks as You Can't Lose! evolves. Hell it might even split into two podcasts! Who knows?2024-10-0453 minYou Can't Lose!Back to School!When the kids are loaded on to the school bus and Richard and Joe are left alone in their houses we start digging into some bigger picture ideas... Some of which might harbinger and new direction for the podcast over the next few weeks...????2024-09-1646 minYou Can't Lose!You're Doing Business Travel WrongThis week the boys discuss their life hacks for successful business travel that also fill your cup spiritually. The TL;DR version is spend one additional day wherever you travel, and put up a Bat Signal once your there to attract some serendipitous meetings and hangs. Lots more detail and tips in this week' episode!2024-09-0649 minYou Can't Lose!Make Art Post Art
In this episode, we talk about finding the right balance between creative side projects and work. Ensuring side hustles don't become hassles. Joe shares the fun of turning art into a successful Etsy shop and the thrill of connecting with a supportive fanbase. They touch on the challenges of staying creatively fulfilled while running a business and how to keep things enjoyable without burning out. Then Richard shares tips on setting up your workspace to support your creativity and how to rethink your approach to work to better fit your life.2024-08-3055 minYou Can't Lose!Burn It To The Ground!Sometimes it feels like the only way to change something is to throw a match at it and burn it all down to start over. In this episode we talk about Gell's Law, how all complex systems are built upon simple systems. Getting the core, foundational systems "right" influences everything. Let's talk about how to manage and navigate this process.
Also we talk about the dangers of the Middle Management Cummerbund.2024-08-221h 00You Can't Lose!Nate Silvering the MathIn this episode, we explore the intricate balance between math and qualitative insights in business operations, particularly in consulting and lead flow, highlighting the limitations of small sample sizes.
We dive into how organizational structure impacts innovation, referencing Safi Bahcall's "Loonshots," and emphasize the importance of qualitative interviews for understanding company culture. The conversation also touches on the dangers of imitating others' success without context, the critical role of timing and market conditions, and the need for adaptability in evolving industries.2024-08-1444 minYou Can't Lose!From Fixing $5 Haircuts to the Future of Agencies in 45 minRichard has an angle on agency viability and purpose in an age of highly competitive digital products and tools. He's been working this out offline for a while now, but he's sharing with the You Can't Lose! audience to stress test his hypothesis. There's something there and it's a delight to hear him talk about the promise of client services from a fresh perspective. This is the summertime recharge you're looking for.2024-07-3145 minYou Can't Lose!MC Adam Kurzawa: Trust is CurrencyAdam is a biz dev pro with decades of experience in client services and after all of those years, and all of those clients, and all of that revenue, sales success comes down to trust. Clients have to trust you. Your team has to trust you. Ownership has to trust you. You can see why Adam has enjoyed such a long track record of success when you hear more about how he builds, maintains, and nourishes trust.2024-07-171h 02You Can't Lose!Wil Reynolds: People Want To Hear From PeopleWil Reynolds joins You Can't Lose! this week, hold onto your butts. Wil is the shot in the arm you need if you're working in client services trying to figure out how to connect with clients.
He's a content marketing machine, founder of SEER interactive, and a great example of how good citizenship of you community = equity in both business and in life. This is a great glimpse into Wil's mind.2024-07-101h 20You Can't Lose!Config & IRL Conferences Strike Back!Richard is fresh off his trip to Config in SF and has thoughts on what the demand for this event tells us about the value of live events, some quick thoughts on the latest Figma news, and a long conversation about the value of people connecting IRL.
Let's dive in!2024-07-0143 minYou Can't Lose!Tracey Halvorsen Back! Always Be HelpingSomehow we got Tracey Halvorsen to join the podcast again!
Tracey is the CEO at Adeo and shares her thoughts on a lifetime of client services experience, her thoughts on value pricing, the value of relationships, and the secret to a long and successful career: You gotta listen to learn more!2024-06-201h 00You Can't Lose!Warren Wilansky: Smooth is FastWarren Wilansky is founder and President of Plank, our favorite Montreal web design and dev agency, and he joins us this week to explain how to grow an agency over 25 years. 25 years!!!
It's super simple, it's all about relationships. Don't think about leads or accounts or marketing or sales. Cultivate authentic relationships and BOOM you're an overnight 25-year-long success story.
Warren unpacks mentorship among team members, planning for a post-Warren & Steve Plank, baseball as biz dev, LinkedIn buttsniffing and more.2024-06-1256 minYou Can't Lose!Comparison is the Thief of JoyRyan Irelan reminded me of this quote he heard on Julia Luis Dreyfus's podcast Wiser Than Me when she interviewed Anne Lamott, author of Bird by Bird, who attributed it to Teddy Roosevelt. That's how information works these days btw.
Comparison shopping and Keeping Up With the Jones focuses on outcomes instead of on the journey. This week we talk about ways to mitigate the risks of comparing your accomplishments to others, and instead learn to focus on the journey and the lessons to be learned along the way.2024-05-2958 minYou Can't Lose!No Solutions, Just Roadmaps of InquiryThere are no answers. No book that solves all your problems. No operating system to save you.
What will serve you is an ability to see through these remedies to the underlying lessons or principles they're built on. Apply what works. Be flexible about what doesn't. Evolve constantly and question everything. There are no golden eggs or skeleton keys. And when you accept all of that you're ready to win.2024-05-221h 00You Can't Lose!First Dog to the Bowl Wins & Agency Life ExpectancyHow do you grow your most valuable accounts? Is that the PM's job? Do you need account managers? What can we learn from an ad agency's account strategy playbook? This episode we go HARD into account leadership. We share recommendations and best practices.
Start here: Establishing process is an act of generosity, and when it comes to defining process first dog to the bowl wins.
To kick off the episode, with EightShapes closing doors, Richard and Joe discuss the life expectancy of agencies against the back drop of their 18...2024-05-1658 minYou Can't Lose!How to Punch Above Your WeightHow can we apply what we know about client services sales to B2B sales? To SaaS sales? To small businesses? To traditional selling environments? It's easier than you think.
This episode is about applying base principles of agency and client services sales to ALL KINDS OF SALES. How can you punch above your weight? How can you break through the noise of your competitors? How can you employ Richard's "Oprah" strategy? What can we learn from Owner Camp and other experiential offerings?
How can you evolve and adapt...2024-05-081h 01You Can't Lose!Fixing Unintentionally Hybrid TeamsOn the topic of in-person teams and distributed teams a population of unintentionally hybrid teams are struggling with their identities. Teams that embraced a distributed approach during COVID, and are now left reconciling with the remnants of their in-person culture and the reality of their distributed staff.
In this episode we discuss the remedies for this existential friction, how to get started solving these problems, why they need to be addressed sooner than many leaders realize, and the myths we tell ourselves that cloud our judgement.
We're out here...2024-05-011h 03You Can't Lose!Back To Office!!! And the Hybrid Hell in BetweenBuilding out from Richard's Extreme Agency Playbook we dive into the issue of co-located and distributed teams. More accurately we really dig into the current state of many teams: Unintentionally Hybrid.
COVID created an industry of unintentionally hybrid teams and we're only starting to deal with the aftermath. While enterprises are forcing a Return To Office policy agency owners can't convince, beg, or bribe staff to come back into the office.
The moral of the story is in-person interaction is worth fighting for. You may need to manufacture it...2024-04-241h 00You Can't Lose!Episode 035: Richard Banfield's Agency PlaybookHow to run an agency? Richard has notes.
Colocation over distributed. 12 year strategies. Apprenticeships. No bonuses, no profit share, no exits. Suburban campuses over city offices.
This episode packs a lot of heat.
We're kicking off a miniseries within the podcast this week. Over the next few weeks Richard will share his playbook for the ideal agency, and how teams can make incremental progress towards his optimal state.
This week we're starting with the optimal, no-constraints, 10/10 agency playbook to have an idea our conversations are...2024-04-171h 12You Can't Lose!Episode 034: Jay Fanelli Rides The IPO LightningRichard meets his new best friend Jay Fanelli in this episode of You Can't Lose!
Jay is an agency owner, e-commerce company owner, and enterprise design leader with a unique perspective on how teams and businesses grow and evolve. A self described "vibes" over "numbers" manager, the vibes are strong in this episode with Jay this week.
What was it like living through 2021's most successful IPO to date? What did Jay learn along the way? Design leadership with a splash of F1 talk? Let's go!2024-04-111h 04You Can't Lose!Episode 033: We're Coming For Your Daily Stand UpsAre your daily stand ups really valuable, or do you just not trust your team?
This week we unload on performative daily stand ups, meetings that should have been fistfights instead, managers who mistake "managing" as a measure of their success, and how to start fixing your goddamn meetings. 2024-04-0355 minYou Can't Lose!Episode 32: A Mustache Is A Choice, And So Is Everything ElseThis week Richard and Joe focus on the conscious and unconscious decisions that shape work culture.
Why does your team use Slack? Why not Discord? Whatever happened to Campfire? How about Figma, and Notion, and Basecamp, and Google docs, and where was that question someone asked you? Was it in Slack Thread? Good lord then it might be lost to antiquity for all time.
Intentionality is one of the central themes of the podcast and today we go deep into the choices we make, and don't make, and how...2024-03-2759 minYou Can't Lose!Episode 031: Jon Lax, As Close To Bare Metal As PossibleJon Lax joins the podcast this week, you're welcome.
We tracked down the elusive former Meta VP of Product and cofounder of legendary Teehan+Lax in a mountain cabin where he's not planning the future of technology and spatial computing because he's earned a goddamn break.
Curious about what it was like at Facebook as they built all of the other parts of Facebook?
How about learning about the inner workings of the Meta spatial computing team, Oculus, and VR?
How did Teehan+Lax get acquired by Facebook...2024-03-201h 04You Can't Lose!Episode 30: Craig Bryant Cares About the Whole YouCraig Bryant CEO of Kin, formerly founder of We Are Mammoth, cyclist, Chicagoan, and generally the Sam Elliott of workplace software joins us this week!
Richard has talked about his love for Craig over half of our episodes and it's immediately apparent why reconnecting with Craig a few times a year helps restore both of their batteries. Craig even calls him "Rich." Imagine!
Craig joins us to talk about his work leading Kin and digs into his strong feelings about more complete mindfulness of how personal and professional lives...2024-03-151h 00You Can't Lose!Episode 029: Dan Ostrower & the 3 Party AgreementThis week we're joined by Dan Ostrower from 3rd Horizon.
Dan shares about his experiences on both the enterprise and consulting agency sides of the client services industry and makes a great case for the value of this insider/outside perspective. He also speaks to his experience cultivating enterprise innovation through his consultancy.
Is your sales leader best when they're your team's biggest fan?
Can you determine the right level of innovation that the client and agency are both aiming towards?
Can...2024-03-0655 minYou Can't Lose!Episode 028: Tracey Halvorsen on art, relationships, and kicking assWe’re joined this episode by badass Tracey Halvorsen!!!
Tracey is an artist, a people connector, and she’s sold and executed more amazing web and digital client services projects than you’ve ever imagined. Tracey unpacks some of her thoughts on how relationships inform and are reflected in client engagements. She zooms out and talks about life. She describes really interesting ways her perspective as a painter and artist informs her views on people and relationships.
There’s a dumb game Joe makes Richard and Tracey play guessing client b...2024-02-2859 minYou Can't Lose!Episode 027: "Scaling" is for AssholesThis week Richard and Joe are back out in the wild hosting events, meeting with friends and colleagues IRL, and trying to make meaningful connections within their networks. Richard is in NYC for a Knapsack Design System Leadership summit:
https://www.knapsack.cloud/design-systems-leadership-summit-nyc-february-22-2024
And Joe is back to his PhilaMade roots at a Phebruary Happy Hour:
https://www.philamade.com/
While we're on the topic of people working together we get pretty pissed off talking about the ways we let unexamined structures force ideas like scaling...2024-02-2156 minYou Can't Lose!Episode 026: Bromantic Valentine's Day Pod!In a very special Valentine's Day episode join Joe and Richard for a deep dive into the complexities of male friendships, personal growth, and the evolving landscape of professional relationships. They explore the significance of nurturing genuine connections outside of work and the impactful role of friendships in personal and professional development. Listen as two friends talk about friendship and about being friends.
Also! Plans are hatched to organize an event of some kind...2024-02-151h 00You Can't Lose!Episode 025: Close All Your Tabs NOT THAT ONE!It's Story Time again on the pod! Richard has a sordid story about browser tabs, and then Joe has a story about a client video conference pitch fumble.
From there we unpack pitching. It's so weird! Why is this the way? Richard has notes.2024-02-0956 minYou Can't Lose!Episode 024: Story Time with Jon Lax & the Botany of Desire!Jon Lax of Teehan + Lax and Meta fame is our first brave Story Time contributor. Thank you Jon! Jon is the best and his story weaves a client pitch nightmare that will sound familiar to many, and haunt your dreams.
We screw up all of the value Jon brings by talking about the Vision Pro release, the nightmare of Vision Pro personas, whether or not we are merely meat spaceships piloting the alien flora in our guts around, and much more.
We do get back on point and talk...2024-01-3159 minYou Can't Lose!Episode 023: "The Sports Illustrated RFP" aka Rose Colored LensesSmall Teams & Identity + The Sports Illustrated RFP Story
Come for the sales conversation, stay for Richard's deep thoughts on identity, the power of small teams, and work culture. We go deep fast.
Then in the wake of Sports Illustrated's seeming demise Joe dusts off the SI RFP story. It's 2013 and SI wants a complete Mobile First redesign in time for NFL training camp 4 months away. There's RFP response tips and advice, swoop and poop stakeholders, spec work, a big NY pitch, MULTIPLE law suits, and all the friends & innovations we made along...2024-01-241h 05You Can't Lose!Episode 022: Standing Out is a Feature, Not a BugLook at James White or @signalnoise to his friends. The man is a vibe standing out in a crowded marketplace. A complete idea of who he is and what he does snaps into place once you've made the connection to him and his personal brand. As salespeople, as colleagues, as members of social networks it pays dividends when your personal brand/vibe/identity snaps into focus clearly and completely too. In this episode we investigate.
ALSO!!! Richard got a new job at Knapsack and it sounds amazing. Let's pull up close for that new-job-smell...2024-01-1750 minYou Can't Lose!Episode 021: The Design Maturity Assessment, Aggregate Suits, and In Fresco DiningThe InVision Design Maturity Assessment surfaced the unmeasured value of collaboration, EQ, cross discipline relationships, and open communication. In this episode Richard reveals more about the origin and value of the DMA, what it surfaced, and how the same ideas can apply in a host of areas.
Meanwhile somehow in the same podcast Joe explains the aggregate suit remedy for "professionalism," in fresco dining as the backdrop to corporate culture, and a handful of botched pitch and client stories.2024-01-101h 04You Can't Lose!Episode 019: The Pursuit of HappinessWe're back from holiday break and digging into mistaking happiness as an achievement, what's misunderstood about hard work, following the way the buttons on your shirt pull you towards where you need to be, producing over consuming, some truly harrowing wisdom from Charles De Gaulle who to be fair, was around for some harrowing things, and embracing the clean sheet of paper a new year provides without getting sucked up into self improvement porn, we dive right the hell back in.2024-01-0859 minYou Can't Lose!Episode 020: Home is a Person; Pouring One Out for InVisionFor the first half of the podcast Joe and Richard revisit familiar ground re: wellness and relationships. Joe overshares about working out as only he can. Thankfully his wife does not listen to the pod.
At the 30 min mark we dig into the latest news about the end of InVision. Richard shares his thoughts and reflections as someone who experienced peak InVision in many ways and it turns out like most great experiences it's the people who matter more than anything else. Lots of insights into what Richard experiences in his tenure, insight into...2024-01-0858 minYou Can't Lose!Episode 018: Recipes Are For BakingRecipes are for baking.
Businesses run on equations, variables, and probabilities.
In this episode we discuss the illusion of sales and leadership recipes and how they fail to adapt and reflect context. Instead let us make the case that formulas full of people, variables, and uncertainty are the responsible way to manage teams, lead organizations, sell services, and generally exist in a universe with other people. It's a whole of hooting and hollering.2023-12-201h 00You Can't Lose!Episode 017: Serendipity/Sales/Beyond Metrics to Meaningful ConnectionsRichard and I both attempted to connect our networks. One of us was successful, the other was me. In this ep we get into the wonky details of how to collect & connect your tribes. I'll post what worked separately.
The theme we keep coming back to are the invisible forces and triggers that generate valuable outcomes. How focusing on what's measurable in sales incentivizes the wrong fabricated behavior.
How you need to increase your surface area for opportunity and luck.
How unexpected connections result...2023-12-1353 minYou Can't Lose!Episode 016: The Magic of Finding Your PeopleHuman connections and networks and brands and group events are all better when powered by authentic chemistry and vibes. In a work travel fueled rant Joe tries to invent SXSW and other events that already exist in the hopes of kindling valuable network interactions while Richard channels post-vacation vibes to adjust the volume and surface insights about quality of connections over quantity, "Circles of Competence," and vibes/culture/brands.2023-12-1157 minYou Can't Lose!Episode 015: Team Growth & LeadershipGrowing teams is hard. This we know. Communicating with growing teams, managing operations and process among growing teams, hiring and evolving sales within growing teams, and maintaining an identity within a growing team are all topics on the table in this episode. Learn the origin of #turdstorm! and the magical, universal time when all services agencies hire their first dedicated biz dev person (Spoiler: the answer is always 6-12 months too late).2023-12-0746 minYou Can't Lose!Episode 014: Context is EverythingAcronyms and jargon can become the building blocks of corporate culture and build unintended barriers. This week we dive into how to engage with strange new company cultures. How good leaders destroy obstacles while recognizing their limitations. And how context permeates and informs everything. Then it needs to change.2023-12-0459 minYou Can't Lose!Episode 013: Muggles, Detectiveness & the Optics of OwnershipIn this episode we challenge the traditional sales playbook, examining the real impact of common tactics like AdWords, LinkedIn marketing, and Clutch.co profile creation. We underscore instead the crucial need for personalization in business, with a particular focus on the pivotal role of CEOs and business leaders in forging direct, meaningful engagement with customers. We unpack the art of creating genuine connections with potential clients, moving beyond the confines of generic marketing techniques. Our discussion further illuminates the power of storytelling and personal branding in an era marked by digital overload and growing distrust in conventional marketing. Don't...2023-11-2749 minYou Can't Lose!Episode 012: Choose Play, Not the Grind MythWe’re having too much fun making the podcast which leads us to question, is this “too much fun” to be called work?
In this episode we dive into the transformative power of integrating playfulness into our work lives. Challenging the entrenched 'grind culture' that glorifies overwork and undervalues leisure, we unravel how adopting a playful approach can lead to more meaningful and sustainable success. We dissect the illusions created by visibility and hard work, advocate for the impact of soft power in leadership, and celebrate the unsung heroes who achieve without the need for fame.2023-11-2758 minYou Can't Lose!Episode 011: The Fraudulence of Billing Hourly & PhilaMade returns!PhilaMade is a professional community in Philadelphia and its successful return signal some interesting opportunities and trends in the industry.
From there Richard tackles the topic of pricing and estimating and if you estimate projects hourly, price hourly, track hours, or generally think time is anything more than a flat circle, he's got something to tell you.
Sources cited:
1. Ask ChatGPT to take shrooms (🍄 🍄 🍄 ), relax, and let the universe guide it:
https://www.linkedin.com/feed/update/urn:li:activity:7130370410000363520/
2023-11-211h 17You Can't Lose!Episode 010: GPT Crash CourseRichard and Joe could barely wait to record this episode as they both dive into GPTs.
ChatGPT launched GPTs, enabling users to build their own LLM and AI-based applications. Your Losers (Richard & Joe? Is that a thing?) immediately built a variety of experimental GPTs and plunged into building a sales enablement GPT based on their catalog of writing, consulting, podcasts, and more. The result is a sales copilot providing the answers and data AMs and salespeople need to more efficiently and effectively shorten and deepen the selling process.
Dive...2023-11-131h 11You Can't Lose!Episode 009: AMA About Estimating Vs Pricing and Team InvolvementIn this week's AMA Joe discussed different approaches to pricing and emphasized the importance of making profitability and efficiency a priority for the team. He suggested celebrating profitability through bonuses and recognition and creating clear project manifestos to align goals. He also recommended focusing on creating high-value opportunities with partners rather than just closing deals within client budgets.
Key Points
• Joe shares his experience with estimating and pricing at Happy Cog, where he used to convene department heads to estimate projects in detail, resulting in high prices and expensive meetings (0:27)
• Joe discusses different appr...2023-11-0814 minYou Can't Lose!Episode 008: State of PlayMedium shapes the message too often if we're not careful.
Enterprise CRM tools shape and dictate sales strategy unintentionally. A marketing website is redesigned at great expense because it's the tool a designer understands. LinkedIn is chosen over TikTok because of biases about the platform.
The remedy might opening up the door you didn't realize was available the whole time. Experimenting in a state of play creates unexpected value and opportunity. Quite confidence outperforms bluster and bullshit.
In this episode Richard and Joe unpack ways to incorporate all of this into your work...2023-11-061h 17You Can't Lose!Episode 007 Joe's Bad DayThis week Richard asks Joe "How are you?" and Joe answers truthfully, he's having a crap day.
Richard rises to the occasion and coaches Joe through the negative feelings he's wrestling with. Richard sharpens frustration into strategy and unpacks a lot of thoughts around mood following action, how product companies can better tap into market fit by reversing their thinking, when it's time to work and when it's time to chop wood, and most importantly how to operate empowered by the knowledge that what you're looking for is currently looking for you too.
2023-10-301h 15You Can't Lose!Episode 006 Activators! Mount UpRichard and Joe talk about the unsurpassed value of qualitative research. Whether determining market fit or attempting to answer other questions, you can waste time and money chasing results that qualitative research would have told you, just aren't there. Richard provides tips for conducting effective qualitative conversational research as well as tips for providing exponential value to each other among conference/meet up attendees. Joe unpacks the HBR article What Today's Rainmakers Do Differently including what lessons not to learn, how to use AI to get the most out of the article's insights, and how to sell like an Activ...2023-10-231h 16
Pretty Lies And AlibisCase Updates- Richard Allen, Shanna Gardner-Fernandez, Keefe D, Judge Andrew Wilkinson Killed, Kaitlin ArmstrongRichard Allen’s defense team take themselves off the case after photos of the crime scene were leaked. Shanna Gardner-Fernandez is headed back to Florida after the governors of Washington state and Florida signed the extradition order. Bryan Kohberger’s aunt spoke to the US Sun about her thoughts on the case and also gives her insight to Bryan as a teenager. Shanna Gardner-Fernandez is headed back to Florida after the governors of Washington state and Florida signed the extradition order. Keefe D’s arraignment was postponed for a 2nd time. He’s due ba...2023-10-2125 min
You Can't Lose!Episode 001 Working on WorkRichard Banfield and Joe Rinaldi dig into the way we work together, the way we define our own value, and the freedom that comes from realizing You Can't Lose!
In this episode Richard and Joe reunite! They dig into marginal gains and the value of habit-forming, process-oriented thinking over outcome-oriented thinking, the value of intimacy and vulnerability, and losing for the right reasons. 2023-10-201h 20You Can't Lose!Episode 005 The Value of Hard ThingsJoe and Richard discuss how automation tools that promise scale actually remove the most valuable thing: Intention. Intent is the hidden frequency communicating value to other humans. When effort is intentional we feel valued. When connection feels automated or nonspecific we don't just perceive an absence of value, we feel devalued. Taking away the hard part undermines our efforts.2023-10-171h 27You Can't Lose!Episode 004 Fuck Around and Find OutOK, marketing automation is increasingly less effective. Authenticity cuts through the noise, but how do we get started? The short answer is get started. The longer discussion in this episode is about experimenting and finding success. It's about the non-linear approach to finding your strategy. Creating space for outcomes to organically occur instead of trying to manufacture results. How do you get started? You fuck around and find out.2023-10-091h 13You Can't Lose!Episode 003 Authenticity Over AutomationIn a marketplace dense with sales automation, the importance of personal outreach and cultivating relationships with leads is more critical than ever.2023-10-0558 min
You Can't Lose!Episode 002 Kill Your MeetingsIt's difficult to change the way internal product teams collaborate, so sometimes it requires drastic measures. What would happen if you erased all of your organization's scheduled ongoing meetings? How many would fight back?2023-10-051h 25
The Awesome Human PodcastOn Starting Over and Living your Authentic Life - with Richard BanfieldIf you’re looking for a new direction, a change, or are recovering from a loss and seeking ways to move forward, this episode will fuel and inspire you.-Nataly speaks with Richard Banfield, experienced product designer, advisor and artist, about his path of starting over after a devastating loss of his wife to cancer. Nataly and Richard both share their personal experience of moving forward after loss and failure, and how these difficult experiences helped them connect to and share their most authentic selves with others.-What you’ll learn:How to a...2023-07-031h 02
Design Systems Podcast74. Richard Banfield, Advisor & Recovering CEO: What does iterative work look like in design systems?Send us feedback or episode suggestions.Richard and Chris discuss iterative work and how integral thinking by doing is when progressing work forward. View the transcript of this episode here.Register here for our upcoming webinar, ‘AI in Design Systems’ on June 28th, 1 pm (ET) and 10 am (PT).GuestProfessionally, I express myself through creating new products and businesses, both for myself and others. My first business was designing and printing t-shirts in my parent's garage at 14-yrs old. Since then I’ve been fortunate enough to play...2023-06-2241 min
How We Scaled It for Design TeamsRichard Banfield, ex-VP of Design Transformation @ InVision — Assembling Healthy Teams for Design SuccessIn this podcast episode, design advisor Richard Banfield shares practical insights for design leaders on assembling healthy teams for design success. Drawing from his experience as VP of Design Transformation at InVision and author of influential design books and artist, Richard offers guidance on navigating conflicts, managing stress, and other challenges. Discover how his coaching empowers leaders to create impactful designs and foster a thriving team environment. Join us for invaluable strategies and tools to achieve design success.
You can follow along with Richard's work at the following links:
🔗 https://www.linkedin.com/in/richardbanfield/
🎨 https://richardbanfieldart.com/
🤝 https://www.richa...2023-06-0552 min
Build with Maggie CrowleyHow to Build High Performing Product Teams (with Fresh Tilled Soil's Richard Banfield)On today's episode of Build, host Maggie Crowley sits down with Richard Banfield, CEO and co-founder of Fresh Tilled Soil, a leading user interface design and experience agency, and co-author of Product Leadership, the manual Maggie lives her life by.
On this episode, Richard dives deep into how to build high performing product teams. Be sure to tune in for actionable insights you can apply to your own team today.
Before you go leave a ⭐⭐⭐⭐⭐⭐ review and share the pod with your friends! Be sure to check out more insights on the Drift blog at drift.com/blog and find us on Twitte...2023-01-0334 min
Make It Happen Mondays - B2B Sales Talk with John BarrowsRichard Banfield: ‘A product is a non human salesperson’Pioneering designer Richard Banfield calls the product “a non-human salesperson” that can promote brand affinity and help generate revenue. He says meaningful communication between design and sales teams is “when you can get that truly innovative insight” to create products that don’t just dazzle consumers, they solve problems. Banfield credits his insights to the “fortune and misfortune of doing many different things,” including being trained as a microbiologist, serving in the South African army, and living off-grid on a remote island — all part of his path to becoming an innovative product leader.Hear how Richard is helping John gro...2022-05-301h 15
Saving UX28. Richard Banfield pt2Part 2 with Richard Banfield. Show notes at https://sux.live--- Send in a voice message: https://anchor.fm/savingux/message2022-05-0429 minSaving UX27. Richard Banfield pt1Part 1 with Richard Banfield. Show notes at https://sux.live--- Send in a voice message: https://anchor.fm/savingux/message2022-04-2743 min
Fuel Your Imagination Through Your Ears With Full AudiobookProduct Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams Audiobook by Martin ErikssonListen to this audiobook in full for free onhttps://hotaudiobook.com/freeID: 662260
Title: Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams
Author: Martin Eriksson, Nate Walkingshaw, Richard Banfield
Narrator: Mitchell Dorian
Format: Unabridged
Length: 07:41:38
Language: English
Release date: 01-29-21
Publisher: Ascent Audio
Genres: Business & Economics, Non-Fiction, Management & Leadership, Architecture & Design
Summary:
In today's lightning-fast technology world, good product management is critical to maintaining a competitive advantage. Yet, managing human beings and navigating complex product roadmaps is no easy task, and it's rare to find a product leader who can steward a digital product from...2021-01-297h 41
Pack UnleashedDesign Sprints & the Islamic Republic of the Comoros: An interview with Invision’s Richard BanfieldIn our penultimate episode of Pack Unleashed season 2, we are welcoming Richard Banfield, VP of design transformation into the mix!Richard joined our recently at our first product unleashed event, where he dropped some knowledge combs about high performing teams on our eyes and ears!This time, like Arnold, he's back! And our design director John got Richard chewing the fat about his varied career starting with studying biology and ending up in design via diving in far away lands. Always an entertaining and insightful guest, Richard is a first-class fountain of knowledge. D...2021-01-2636 min
People of ProductRevisiting 45: No Lone Genius (ft. Richard Banfield)Dan and George sit down with Richard Banfield, VP of Design Transformation at InVision. Option 5 is brought to you by CremaCrema is a digital product agency that works with partners from top innovative brands to funded startups. Our team of creative thinkers and doers simplify the complex to discover the right solutions faster. Subscribe at cremalab.substack.com2020-10-2655 min
People of ProductRevisiting 45: No Lone Genius (ft. Richard Banfield)Dan and George sit down with Richard Banfield, VP of Design Transformation at InVision. Option 5 is brought to you by CremaCrema is a digital product agency that works with partners from top innovative brands to funded startups. Our team of creative thinkers and doers simplify the complex to discover the right solutions faster. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.peopleofproduct.us2020-10-2655 min
The Training Led Growth PodcastThe Power of Design for Humans for the Best Customer Experience - Ep3: Richard Banfield (Invision)In this video, Joe sits with Richard Banfield, VP Design Transformation at Invision, to discuss the power of designing for humans in order to create a delightful customer experience. What's the link with Training-Led Growth? It's all about creating product fans and experts at scale!
Schedule a call to know more about Training-Led Growth2020-08-1138 min
People of Product45: No Lone Genius (ft. Richard Banfield)Dan and George sit down with Richard Banfield, VP of Design Transformation at InVision. Option 5 is brought to you by CremaCrema is a digital product agency that works with partners from top innovative brands to funded startups. Our team of creative thinkers and doers simplify the complex to discover the right solutions faster. Subscribe at cremalab.substack.com2020-06-1551 min
People of Product45: No Lone Genius (ft. Richard Banfield)Dan and George sit down with Richard Banfield, VP of Design Transformation at InVision. Option 5 is brought to you by CremaCrema is a digital product agency that works with partners from top innovative brands to funded startups. Our team of creative thinkers and doers simplify the complex to discover the right solutions faster. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit www.peopleofproduct.us2020-06-1551 min
Product Momentum Podcast23 / The Product Leader's Path To High Performance
As a community, have we gotten better at product leadership? The answer depends on who we ask and what we use to measure performance. In this episode of the Product Momentum Podcast, Sean and Paul pose the question to Richard Banfield, VP of Design Transformation at InVision. “A lot depends how much you are able to distance yourself from the day-to-day work and take a bigger picture viewpoint,” he responds. “If you’re in the weeds every day, it’s hard to believe that we’re making progress because those daily challenges haven’t necessarily gone away. But if you take a step...2020-04-2835 min
Design BetterRichard Banfield and Alison Rand: Remote design sprints and design reviewsShow notes: https://designbetterpodcast.com/p/richard-banfield-alison-randIn this bonus episode, we’re once more focused on remote teams, and more specifically on best practices for facilitating remote design sprints, building trust between teams in a remote environment, and running effective critiques and design reviews remotely.In the first half of the episode, we chat with Richard Banfield, VP of Design Transformation at InVision, and author of the book Enterprise Design Sprints, who gives us practical guidance on how to run a remote design sprint effectively. In the second half, Alison Rand, our Senior Director of...2020-03-3154 min
TubbTalk: The Podcast for Managed Service Providers[58] Performance Monitoring for MSPsJoin Richard as he talks to Mark Banfield, Chief Revenue Officer of LogicMonitor, a SaaS platform that provides automated hybrid infrastructure monitoring and analytics. Mark talks about the role of performance monitoring for MSPs who want to grow their business, increase efficiency and improve all-round customer experience.Mentioned in This EpisodeLogicMonitorConnectWiseAutotaskServiceNowAWSMicrosoft AzureGoogle Cloud2019-10-2744 min
Build with Maggie CrowleyHow to Build High Performing Product Teams (with Fresh Tilled Soil's Richard Banfield)On today's episode of Build, host Maggie Crowley sits down with Richard Banfield, CEO and co-founder of Fresh Tilled Soil, a leading user interface design and experience agency, and co-author of Product Leadership, the manual Maggie lives her life by.
On this episode, Richard dives deep into how to build high performing product teams. Be sure to tune in for actionable insights you can apply to your own team today.
Before you go leave a ⭐⭐⭐⭐⭐⭐ review and share the pod with your friends! Be sure to check out more insights on the Drift blog at drift.com/blog and find us on Twitte...2019-09-1227 min
Where Audiobook Come Alive Through Sound with Free AudiobookEnterprise Design Sprints Audiobook by Richard BanfieldListen to this audiobook in full for free onhttps://hotaudiobook.com/freeID: 398563
Title: Enterprise Design Sprints
Author: Richard Banfield
Narrator: Joey Schaljo
Format: Unabridged
Length: 02:41:16
Language: English
Release date: 07-26-19
Publisher: Findaway Voices
Genres: Business & Economics, Management & Leadership, Science & Technology, HR & Office Administration, Computers
Summary:
Design sprints provide a problem-solving framework to get answers quickly and effectively. Learn to run sprints in any organization to reduce politics, increase collaboration, and put the focus on outcomes.
This audiobook includes:
- Discover the 5 phases of every sprintUnderstand, Diverge, Converge, Build, and Test
- Learn when to sprint and how to apply...2019-07-262h 41
GSD - Getting Services DoneEpisode 2: From Special Forces to Design Leader with Richard BanfieldJeff is joined by Richard Banfield, founder of Fresh Tilled Soil . We covered many topics, including how the leadership training in Special Forces helped him understand the customer and the "why" more with customers. We talked extensively on building teams, selling methodologies, customer empathy, and many more. We also covered Richard's favorite podcasts and thought leadership books. A great time and I learned a ton. 2019-04-031h 06
Etch Podcast#6 Richard Banfield: Scaling The Design Sprint To The EnterpriseHow do you scale a framework like the design sprint? We talk to Richard Banfield, CEO of Fresh Tilled Soil, a leading user interface design firm in the U.S. We talk about his new book, Enterprise Design Sprints that has been released for free on InVision's Design Better channel and what he hopes to achieve in the use of the design sprint methodology. Show notes:Music by hzy from Fugue2018-09-2700 min
UX Podcast#181 Product strategy with Richard Banfield“Product strategy is a product of product vision” says Richard Banfield. In this show Richard shares his thoughts on product strategy, the sharing of language and culture within a team, the importance of psychological safe space, product team challenges, distributed teams, and the value of making mistakes.2018-03-3000 min
Building a Business that LastsCreating Long Term Business Value with Richard BanfieldSend us a textOn this episode, Richard Banfield shares his decades of business experience in all kinds of areas including growing a team while maintaining culture, understanding how internal disruptions in your company can create growth, and what's learned from going through sessions of working with your cell phone on your pillow. Richard Banfield is the CEO and Co-Founder of Boston-Based User Experience Agency Fresh Tilled Soil and Author of multiple books including Design Sprint, Product Leadership, and Design Leadership.Support the showListen to other episodes and see videos of the...2017-08-2937 min
TEI 121: How top product managers launch awesome productsGlobal Product Management Talk is pleased to bring you the next episode of...
The Everyday Innovator with host Chad McAllister, PhD.
The podcast is all about helping people involved in innovation and managing products become more successful, grow their careers, and STANDOUT from their peers.
About the Episode: As you know from my Product Mastery Roadmap, product masters are the product leaders who have influence throughout an organization to launch awesome products customers love and to build successful product teams. And, this is exactly the topic I discuss with my guest.
Richard Banfield has co-authored an exciting new book for...2017-04-2543 min
The Bureau BriefingEpisode 006: Design Leadership with Richard BanfieldHow do you become a design leader? Is it trial and error? A degree you can get from school? Maybe there is a checklist of things to accomplish before you earn your merit badge? Or maybe it’s all of these and none. As Richard Banfield explains in this episode, becoming a design leader has no set path. But the best way forward is learning from others who’ve achieved the designation.2016-04-0825 min
The Businessology ShowDesign Leadership with Richard Banfield of Fresh Tilled SoilRichard did video interviews with smart design leaders across the profession. This desire to know what other design leaders think led to a book called Design Leadership. Richard gets transparent in this interview as he talks about how he had to change as a leader - focus and patience were his initial downfalls that he had to change. True creative leaders will stop doing many things, and will instead focus on the one thing only they can do well.Creation of a vision, and the values that support that vision need to be:- timeless2016-03-2532 min
The Businessology ShowDesign Leadership with Richard Banfield of Fresh Tilled SoilRichard did video interviews with smart design leaders across the profession. This desire to know what other design leaders think led to a book called Design Leadership. Richard gets transparent in this interview as he talks about how he had to change as a leader - focus and patience were his initial downfalls that he had to change. True creative leaders will stop doing many things, and will instead focus on the one thing only they can do well.Creation of a vision, and the values that support that vision need to be:- timeless2016-03-2532 min
The Web Platform Podcast67: Keeping Fluent with Web TechnologySummary
How do you keep up with the vast amounts of web technology released daily? It can be a losing battle for some and a opportunity for others. One person in our community that comes to mind is Peter Cooper (@peterc) from Cooper Press.
Join us as we learn how his work at O'Reilly has shaped some of his strategies for this as well as what Cooper Press provides and Conferences like OSCon & Fluent
O’Reilly Media Partner Discounts
The Web Platform Podcast is a proud O’Reilly Media Partner. As such...2015-10-2600 min
The Web Platform Podcast66: Custom Elements & Skate.jsSummary
Atlassian leaders Trey Shugart (@treshugart) and Jonathon Creenaune (@jcreenaune) chat with us about how and why they created Skate.js. Skate is a lightweight Web Components wrapper created to help the needs of a large and diverse technology stack while providing simplicity and almost no-barrier-to-entry. Only focusing on Custom Elements, Skate has made its code base easy for companies to buy into.
O’Reilly Media Partner Discounts
The Web Platform Podcast is a proud O’Reilly Media Partner. As such, one of the benefits we provide our listeners are special discounts such as 50...2015-10-2000 min
The Web Platform Podcast65: Strand Web ComponentsSummary
MediaMath (@MediaMath) has created an open source project built on top of Web Components & Polymer (@Polymer) called Strand. It was created for their internal web product Terminal One but is available and easy to get on Github. Daniel Lasky (@aerolith), Justin Moore (@jcmmit), & Anthony Koerber (@DrDooganMeister) chat with us about the pains of migrating from Polymer 0.5 to 1.0 as well as what it has been like to drive an open source Web Components library with Polymer Elements ranging from basic buttons to complex grids. Check out Strand’s documentation for further detail
O’Reilly Media Partne...2015-10-1400 min