Shows
TubbTalk: The Podcast for Managed Service Providers[184] The MSP’s Guide to LinkedIn Growth: Expert Tips from John EspirianIn this interview, Richard Tubb speaks to John Espirian, a technical copywriter for many years. Having seen success on LinkedIn, he now works exclusively as a LinkedIn consultant.He has a private community to help people get their businesses seen online, and is the co-founder and co-host of Uplift Live, a LinkedIn-focused annual conference.Richard asks John about AI-generated posts and responses on LinkedIn and how to find a happy medium. They discuss using company pages, Sales Navigator and the premium version of the platform.John shares a ton of helpful advice on...2025-07-061h 31
TubbTalk: The Podcast for Managed Service Providers[183] Cyber-Snakes, ChaosRATs & AI Villains: Acronis CISO Tells AllIn this episode, Richard speaks to Gerald Beuchelt. He's the Chief Information Security Officer at Acronis, a company protecting millions of endpoints across 54 data centres, many of them managed by MSPs just like you. He's led security through IPOs, a $5 billion merger, and now heads up the Acronis Threat Research Unit, or TRU. And that's a team uncovering wild cyber threats that potentially pose a risk to all MSPs and their clients.Richard asks Gerald to explain the role of a CISO in his own words, how he got into cybersecurity and how his background...2025-06-291h 15
TubbTalk: The Podcast for Managed Service Providers[182] Managed Services for the Mind: Boosting Resilience for LeadersIn this episode, Richard Tubb speaks to Polly Brennan, a renowned mental fitness coach. She supports organisations to bring themselves back to a healthier mindset, boosting resilience and wellbeing no matter what comes along.Polly explains what mental fitness is, her approach to it and her journey from the NHS to running her business. She and Richard discuss why we should all talk about mental health and normalise the challenges people have. Polly shares her thoughts on how MSP owners can bring the spirit of adventure into their workplace culture, why they need to give...2025-06-151h 56
TubbTalk: The Podcast for Managed Service Providers[181] Cybersecurity, M&A And Mission: Nostra's New MSP ModelIn this episode of TubbTalk, Richard Tubb speaks to Kevin O'Loughlin, the founder of Irish MSP Nostra. He started it in 2006 with the aim of making a positive impact and demonstrating Ireland's potential for global success. From a starting pioneering cloud email adoption service in 2007, Nostra has grown to deliver €50,000,000 in annual revenue and is growing at 30% year on year through strategic acquisitions and organic growth. And it's on its journey to become a market leading, full-service IT managed service of either business.Kevin tells Richard why he founded Nostra, their approach to cybersecurity and th...2025-06-011h 33
TubbTalk: The Podcast for Managed Service Providers[180] The Ultimate MSP Guide To Becoming an Email Marketing HeroIn this episode of TubbTalk, Richard Tubb is joined by Kennedy, the founder of Email Marketing Heroes and the host of the Email Marketing Show podcast. He’s a professional mind reader turned email marketing expert. He combines psychology, showmanship and strategy to provide his clients with seriously powerful marketing insights.Richard asks Kennedy what MSPs are missing out on by not having a proper email marketing strategy, and how getting it right means your clients know, like and trust you.Kennedy shares his advice on the importance of consistency, segmentation and how to...2025-05-181h 35
TubbTalk: The Podcast for Managed Service ProvidersTravelogue: SuperOps SuperSummit 2025Time for another Team Tubb Travelogue! This time, Lenka Koppova catches up withRichard Tubb and Pascal Fintoni, who are in Manchester for the SuperOps SuperSummit 2025.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Pascal explains how the talks followed the journey a customer might take, from marketing through to sending a proposal, which was a really effective way to showcase how AI can help at each stage. Richard highlighted a talk from the VP of Product, Damo V...2025-05-0732 min
TubbTalk: The Podcast for Managed Service Providers[179] Risk and the ROC Solution: What to Know for GrowthIn this episode of TubbTalk, Richard speaks to Matt Middleton-Leal, Managing Director, EMEA North of Qualys, a pioneering and disruptive cloud-based IT, security and compliance solutions provider.Matt shares his journey in the MSP industry and what studying aeronautics taught him about risk management. He also explains who Qualys are and what they do, before digging into risk and risk management.He and Richard discuss what MSPs are missing when it comes to risk, and whether or not their clients fully understand its importance. From there, Matt explains why Qualys provide a Risk Operations Centre...2025-04-1348 min
TubbTalk: The Podcast for Managed Service Providers[Travelogue] UpLift Live 2025Time for another Team Tubb Travelogue! This time, Lenka Koppova catches up with Richard Tubb and James Steel of Salesbuildr, who are in Birmingham for UpLift Live 2025, a conference focused entirely on LinkedIn.They were also briefly joined by a special guest, so listen in to find out who!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard says he really liked the supportive community. About 40% of the attendees are LinkedIn professionals, and the rest are people who use...2025-04-0230 min
TubbTalk: The Podcast for Managed Service Providers[178] How to Become a Key Person of InfluenceIn this interview, Richard Tubb speaks to Daniel Priestley. He’s a worldwide renowned entrepreneur, international speaker, and best-selling author, an expert in business growth, personal branding, and entrepreneurship. He’s the author of several books which provide actionable strategies for entrepreneurs looking to stand out, attract opportunities, and scale. He’s helped thousands of business owners and thought leaders position themselves as industry influencers.Richard interviewed Daniel at IT Nation Connect Europe and asked him to share his experiences and also explain what he does. Daniel talked though how MSPs can become oversubscribed and how to...2025-03-301h 08
TubbTalk: The Podcast for Managed Service Providers[177] Building A Strong MSP Community at IT Nation ConnectIn this episode, Richard speaks to Peter Kujawa. Peter is a seasoned executive attorney and industry leader with a wealth of experience in the MSP space. He now heads up the service leadership at IT Nation, part of the team at ConnectWise, overseeing IT Nation Connect, IT Nation Evolve peer groups and the partner advisory councils. Peter tells Richard how they foster and cultivate a strong community, and why it’s important that everyone in the leadership team has a go-giver mentality. He also touches on the types of MSP who join IT Nation, and how they us...2025-03-2351 min
TubbTalk: The Podcast for Managed Service Providers[Bonusode] Futurism, AI and Being Prepared: How Pax8 Supports MSPsIn this special bonus episode of TubbTalk, recorded in person at IT Nation Connect Europe 2025, Richard Tubb catches up with Phylip Morgan Chief Revenue Officer at Pax8. A futurist, Phylip spoke on stage on the topic of ‘the robots are coming.’Phylip tells Richard what things will look like in 2030 and how to take baby steps to prepare for what’s next, and he also shares some important things that MSPs need to be aware of with AI.Richard also asks Phylip to share some of the best resources within the Pax8A Academy, available to all...2025-03-1325 min
TubbTalk: The Podcast for Managed Service Providers[Travelogue] IT Nation Connect Europe 2025Time for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb, Lenka Koppova and special guest, Sean Lardo of ConnectWise, who are in London for IT Nation Connect Europe 2025.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard gives shoutouts to Southern IT and Damien Harrison of North-East MSP Bondgate IT, Lenka shares her event highlights and Sean explains how they organise the conference.Plus… the Team Tubb Travelogue Quiz is back! Can an...2025-03-1236 min
TubbTalk: The Podcast for Managed Service ProvidersWired for Connection: Championing Minorities in Tech for SuccessWelcome to episode one of Wired for Connection! This is a TubbTalk spinoff show, hosted by Operations Manager Lenka Koppova and Vera Tucci, the co-founder and CEO of T-Consulting, an MSP and COMIT.Vera is a passionate advocate for diversity, inclusion, and authentic leadership in the IT and MSP space. Inspired by a conversation she had with Lenka and Team Tubb’s Kareena Barat, Vera agreed to be the co-host of this new show. Wired for Connection isn't just a podcast; it's a mission. It creates a space for every perspective and voice in tech. An...2025-03-0937 min
TubbTalk: The Podcast for Managed Service Providers[Bonusode] How to Master MSP Cash Flow and Credit ManagementIn this interview, Team Tubb’s Kareena Barat speaks to Nicki Kinton, the founder of Confident Cashflow, a Wiltshire-based finance business. A credit management professional, Nicki works with companies of all sizes. She specialises in helping clients hit their growth goals, tackling cash flow issues and developing better credit management strategies. Here, she shares her advice on improving your MSP cash flow.Nicki explains who her typical clients are and how she helps them. She talks through how to understand credit, why every MSP needs a credit policy and why late payments aren’t the root...2025-02-2631 min
TubbTalk: The Podcast for Managed Service Providers[176] Why Now is the Time to Join GTIA and Grow the MSP CommunityIn this episode, Richard Tubb is joined by MJ Shoer. MJ is the Chief Community Officer of the newly-formed GTIA, previously part of the non-profit CompTIA. A former IT director and MSP owner, MJ did a spell of consulting before joining certification and community organisation CompTIA.In this interview, MJ shares how the acquisition of CompTIA, the split between the two sides of the organisation and the formation of the Global Technology Industry Association (GTIA), as well as the relationship between the two new companies.Richard asks MJ what the response has been...2025-02-231h 00
TubbTalk: The Podcast for Managed Service Providers[175] Valuable Insights From Bridging The MSP And Vendor DivideIn this episode of TubbTalk, Richard Tubb is joined by Andy O'Neil. Having started out in roles within various MSPs, he then went to work for Autotask. Today, he’s leading the managed services function at Numata, a global MSP founded in South Africa.Andy talks through his experiences in MSPs and what is was like ‘crossing the divide’ into the vendor space. He explains the cultural differences he’s seen in the industry in differences, and what it’s like in South Africa.Richard asks Andy about how the PSA market has evolved over the last d...2025-02-091h 30
TubbTalk: The Podcast for Managed Service Providers[174] Insights From One of the UK's Most Innovative MSPsIn this episode, Richard Tubb speaks to Chris Pottrell. He’s the managing director of Nebula IT, an MSP with a strong focus on cybersecurity. Their comprehensive set of services make them an innovative MSP to watch.Richard asks Chris about their typical clients, their current tool stack and how they came to work with the Ministry of Defence. Chris also explains how Nebula ended up running their own events.They then dig into some of the key tools Nebula use: Huntress’ cybersecurity solutions, inforcer for 365 management, and Pax8’s cloud solutions, and shares an exampl...2025-01-191h 11
TubbTalk: The Podcast for Managed Service Providers[173] StreamOne: Transforming Cloud Management for MSP Success and GrowthIn this episode, Richard Tubb speaks to Sergio Farache, the EVP of strategy and global technology business at TD SYNNEX. In this interview, he talks specifically about StreamOne®. A cloud management platform, it integrates with your MSP systems to assist you in expanding your cloud business.Sergio explains his role within the organisation, what TD SYNNEX and StreamOne® is, and how it helps managed service providers. He talks about how they help security operations, how they evaluate vendor partners and their approach to AI.Richard and Sergio then dig into StreamOne®. They look at how it...2025-01-1258 min
TubbTalk: The Podcast for Managed Service Providers[172] Richard in The Hotseat: Advice on Business, Wellbeing and GrowthIn this unique TubbTalk episode, Richard Tubb becomes the guest! He was interviewed on The Remarkable People Show, broadcast earlier this year (2024). It’s hosted by Polly Brennan and Maggie Martin on Koast Radio, a local station in the north east of England.Richard shares his experiences of moving to the North East with his wife Claire and why it feels like home. He tells Polly and Maggie the origin story of his company, Tubblog, and how the TubbTalk podcast evolved from there.Richard also talks openly about his mental health challenges and how he su...2024-12-2943 min
TubbTalk: The Podcast for Managed Service Providers[171] Rob Rae: How to Break Barriers and Build MSP EcosystemsIn this interview, Richard Tubb speaks to Rob Rae, Corporate Vice President of Community and Ecosystems for Pax8. They're a cloud marketplace for future-focused managed service providers (MSP). After 20 years in the channel, Rob has a lot of advice on how to build better MSP ecosystems.Richard asks Rob for his thoughts on the recent Pax8 Beyond EMEA event, how he thinks events impact the wider MSP community and what the plans are for future conferences.Rob shares his journey in the channel and why he left Datto to work at Pax8, as well as...2024-12-151h 09
TubbTalk: The Podcast for Managed Service Providers[170] How to Master Email and File Migrations for MSPsIn this interview, Richard Tubb speaks to Colin Hogg, the vice president of sales for Couchdrop. They have an amazing migration solution for MSPs called Movebot. It makes it much easier to do data migrations for your clients.Colin explains the Movebot Migration solution and how the organisation manages rapid technology developments and how they quickly respond to and fix issues. He also talks about how they do the most common migrations for MSPs, and their real-time monitoring.Richard asks Colin how Movebot supports their MSP clients when things go wrong, and the advice he’d...2024-12-0848 min
TubbTalk: The Podcast for Managed Service Providers[169] Professional Musician to MSP Guru: the Amazing Luis GiraldoIn this episode, Richard Tubb speaks to Luis Giraldo, the Chief Evangelist for ScalePad, a company that offers a collection of applications to help MSPs launch their growth. In the IT space, he is something of an MSP guru.He has also been an MSP, CEO, SaaS consultant and an active member of the CompTIA peer group. And in this interview, he tells Richard about his journey to his current role and his live podcast show.He talks about his podcast, MSP Confidential, and his second career as a jazz musician, what he does in...2024-12-011h 27
TubbTalk: The Podcast for Managed Service Providers[168] Best-Kept Secret to Global Leader: The Remarkable Evolution of ComptiaIn this interview, Richard Tubb speaks to Todd Thibodeaux, President and Chief Executive Officer of CompTIA, a nonprofit organisation that supports MSPs and IT businesses. Todd explains how CompTIA supports MSPs, vendors and others in the tech space, how they change people’s lives, and shares his own journey with the organisation.Richard asks Todd to explain the CompTIA Research arm of the business and talk him through some of the business acquistions they’ve made. They also discuss accreditations for MSPs.Todd shares his advice on how MSPs can stand out and how...2024-11-101h 29
TubbTalk: The Podcast for Managed Service Providers[Travelogue]: Pax8 Beyond EMEA 2024: Growing Community Beyond the CloudTime for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in Berlin for Pax8 Beyond EMEA 24.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.Richard shares how the community rallied around when he lost his luggage. Lenka talks about how fantastic the event organisation was, from hotel check-in to the closing remarks. Plus, they tell Gudrun how blown away everyone was with the special guest at the after-party!2024-10-1635 min
TubbTalk: The Podcast for Managed Service Providers[Bonusode] Live From Pax8 Beyond EMEA With Phylip Morgan: What's New?This episode was recorded live in Berlin, Germany at the Pax8 Beyond EMEA conference, and Richard Tubb speaks to Phylip Morgan. He’s the Pax8 Chief Revenue Officer EMEA, and they talked about what’s new at Pax8.Phylip talked the importance of the Pax8 cloud marketplace and why MSPs should embrace them instead of fearing them as the competition. He also explained how Pax8 work with their MSP partners to up-serve their clients.Richard asked Phylip to explain what he means by the phrase ‘data is the new oil’. Phylip also shared his advice for time...2024-10-1521 min
TubbTalk: The Podcast for Managed Service Providers[167] Building a Culture of Success: Secrets from the UK's Top ISPIn this interview, Richard Tubb speaks to Richard Tang, the founder and CEO of Zen Internet, consistently rated as the top internet service provider in the UK. Founded in 1995, the initial plan was to capitalise on the popularity of a new technology. Today, they provide broadband services to mainly business users.Richard explains how Zen does things differently, and how he juggles the needs of the staff and of their customers. He talks about the benefit of a strong company culture, and why Zen avoids dirty tactics to retain customers.Richard explains what B-corp certification...2024-10-131h 00
TubbTalk: The Podcast for Managed Service Providers[165] The 20-Year Overnight MSP Success Story You Need To HearIn this interview, Richard Tubb speaks to Daniel Shone and Chris Gorman of Apex Computing: Daniel is the Managing Director and Chris is the CEO. Based in the North West, they support their clients with cybersecurity, hardware and software procurement, BDR and consultancy.They talk about how Apex got started, what it’s like running a business with a co-founder, and how they share the different roles and responsibilities between them. They also share their current tech stack.Richard asks Chris and Daniel why they think strategic relationships with vendors are essential, and to talk sp...2024-09-2959 min
TubbTalk: The Podcast for Managed Service Providers[164] Top Lessons from 25 Years Building a Successful MSPIn this episode, Richard Tubb speaks to David Brereton. David founded Myson Pages 25 years ago, while most of his peers were operating on a break/fix model. Today, he has 15 employees and supports SMEs with a range of IT requirements.David talks openly about how early challenges helped Myson become the company it is today and why they do managed services differently. He also shares the company culture and how they nurture talent.He explains how to support employees with personal challenges, and why he has a philosophy of ‘never recruit, always retain’. Richa...2024-09-221h 16
TubbTalk: The Podcast for Managed Service Providers[Travelogue] UptimeLIVE 2024: Business Growth for MSPsTime for another Team Tubb Travelogue! This time, Gudrun Lauret catches up with Richard Tubb and Lenka Koppova, who are in London for UptimeLIVE.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.They share why UptimeLIVE is different from the usual MSP events, the new breed MSPs changing the industry and why the keynote speaker was so inspiring.Plus… the Team Tubb Travelogue Quiz is back! Can Richard, Lenka and special guest Bradley Munday answer Gudrun’s ques...2024-09-1815 min
TubbTalk: The Podcast for Managed Service Providers[163] Why Modern MSPs Need to be at Uptime LiveIn this interview, Richard Tubb speaks to Jason Kemsley and Bradley Munday, the co-founders of Uptime, a white-label, outsourced solution provider. They offer helpdesk, NOC, SOC and project support. They are also the organisers of a new MSP conference, UptimeLive.They tell Richard how Uptime helps MSPs and what their typical client looks like. Brad explains the new, emerging MSP model – where outsourcing is used to accelerate growth. Richard asks Brad and Jason why they think outsourcing has negative connotations, how MSPs should balance technical skills with customer services on the help desk and how th...2024-09-1556 min
TubbTalk: The Podcast for Managed Service Providers[161] Why CompTIA are the MSP Industry's Best-Kept SecretIn this episode, Richard speaks to MJ Shoer, the Chief Community Officer at CompTIA. After studying for a degree in computer science, he worked in sales for startup software and hardware companies. He taught himself everything he needed to know about technology and became an IT director. He went on to found his own successful MSP, which he sold to a competitor. After doing some consulting, he got his first role at CompTIA.He joins Richard Tubb to explain who CompTIA are and how they help MSPs. MJ shares the story of his own journey...2024-08-251h 29
TubbTalk: The Podcast for Managed Service Providers[Bonusode] How Kaseya is Revolutionising Their Offers to Better Support MSP PartnersIn this episode, Richard Tubb talks to Dermot McCann. He’s the Executive Vice President and General Manager for Kaseya EMEA, having previously worked as General Manager for APAC in Australia.He tells Richard about his background as an MSP, why he rejoined Kaseya and how his new role will help the company to grow and develop in Europe. He talks candidly about Kaseya’s challenges and commitment to its partners.He explains the Partner First Pledge, Kaseya 365 and why they’re focused on cybersecurity, AI and automation in the coming months to grow their busine...2024-07-1726 min
TubbTalk: The Podcast for Managed Service Providers[159] How To Use Personal Branding to Boost Your MSP's ReachIn this episode, Richard Tubb speaks to Victoria Blinova, a senior strategic partner manager at Google. She specialises in YouTube deals and leveraging her marketing skills to drive business growth. She is passionate about personal branding as a tool to boost visibility and reach. Now as a start-up co-founder and advisor, Victoria is deeply engaged in the tech start-up scene all the way across Europe, the UK, and the Middle East, and has experience managing mult-imillion dollar budgets for retail and real estate executives, along with leading the digital marketing for Nestle's MENA B2B Business. ...2024-07-1451 min
TubbTalk: The Podcast for Managed Service Providers[158] Sales, Remote Working and Automation: Powerful Advice for Modern MSPsIn this interview, Richard Tubb speaks to Arlin Sorensen, VP of Ecosystem Evangelism at ConnectWise. He’s been involved in the industry for almost 40 years. In that time, he started HTG peer groups, now IT Nation Evolve.He had a VAR MSP for 27 years, which he sold in 2012, and recently sold his ag-tech business which focuses on delivering precision technology to farmers. Arlin is passionate about supporting MSPs to grow and scale their business. Arlin shares his journey in the MSP space, his current role at ConnectWise and how the company is different from others. He...2024-07-071h 25
TubbTalk: The Podcast for Managed Service Providers[157] Looking Into The Mindset Of A Successful, Modern MSPRobert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024.Robert and Troy shared their experiences in the IT sector, and explained why they believe it’s important to attend conferences such as Dattocon, and why they even bring along their intern!Robert tells Richard what the MSP community means to him, the most valuable lesson he’s learned, and what he would do differently if he was to start an MSP again tomorrow. Ri...2024-06-3046 min
TubbTalk: The Podcast for Managed Service Providers[155] How To Stop Mac Hacks In Their TracksIn this episode, Richard talks to Stuart Ashenbrenner and Wes Hutcherson of Huntress. They share their advice on managing Macs for clients to prevent and manage hacks.Stuard is a staff macOS researcher, focusing on macOS security and development, with a ton of experience working as a macOS detections engineer and software engineer.He's spoken at various conferences about macOS security, and he is the coauthor and core developer of the open source macOS incident response tool called Aftermath. Wes is the director of product marketing for Huntress, where he oversees market intelligence...2024-06-161h 15
TubbTalk: The Podcast for Managed Service Providers[154] How to Use and Sell Microsoft CoPilot for MSP GrowthIn this episode, Richard Tubb speaks to Eric Östlund-Folkeryd, the go-to market lead for Microsoft AI at Pax8 EMEA. He’s the business lead for Microsoft CoPilot and other AI tools.Eric worked in commercial AI and SaaS roles at multiple organisations, which makes him the ideal person to help MSPs make the most of the latest tools.He shares his journey in the sector and how he joined Pax8. Richard asks Eric to describe the opportunity for managed service providers with AI and to explain what Microsoft CoPilot is. They also look at challenges wit...2024-06-091h 08
TubbTalk: The Podcast for Managed Service Providers[153] The Godfather Of Modern Productivity: How To Leverage GTD For TeamsIn this interview, Richard Tubb is joined by David Allen, the godfather of modern productivity. He’s the author of Getting Things Done, the best selling book that spawned the GTD movement, which is now a part of daily life for millions of people all over the world. David has over 40 years’ experience as a management consultant and executive coach, and they have earned him the titles of personal productivity guru by Fast Company and one of the top 5 executive coaches by Forbes Magazine.Richard asks David about his new book and why he chose to w...2024-05-2654 min
TubbTalk: The Podcast for Managed Service Providers[152] The MSP Owner’s Guide To Becoming A Better LeaderIn this episode, Richard Tubb speaks to Juan Fernandez, the Global Channel Chief at SuperOps, the next-gen platform for MSPs. A former MSP and investor, Juan’s achievements have been recognised across the industry, winning a host of awards.Juan shares his journey in the MSP space, who SuperOps are and what Juan’s role involves, as well as how he came to be part of the company. Richard asks Juan to explain how their CEO takes a different approach to business.Juan tells Richard what he looks for in team members, what to do when...2024-05-121h 09
TubbTalk: The Podcast for Managed Service Providers[151] How to Uncover Cutting Edge Cybersecurity Solutions for MSPsIn this episode, Richard Tubb talks to Angus Shaw, the sales director of Brigantia, a UK-based, value-added cybersecurity distributor. Part of the management buyout team that acquired Brigantia in 2016, he's played a pivotal role in establishing Brigantia as a top name in the UK cybersecurity space. Angus talks about his career in the IT industry and explains the different stages Brigantia went through to get to where it is today. He also explains all of the outsourcing solutions they provide to MSPs.Richard asks Angus to highlight some industry changes MSPs should be...2024-04-211h 02
TubbTalk: The Podcast for Managed Service Providers[Travelogue] MSP Show & SuperOps SuperSummit 2024Time for another Team Tubb Travelogue!In this instalment, Lenka Koppova catches up with Richard Tubb, Stephen McCormick and a few special guests who are currently in London at the SuperOps SuperSummit Beer & Banter afterparty after a busy week.Grab a cup of your favourite tea or coffee or even something stronger, relax and join them for a fun conversation about the highlights from these amazing events.Plus... the Team Tubb Travelogue Quiz is back! Can Richard and Stephen answer Lenka's tricky questions?Did you know…ExCeL London opened in...2024-04-2024 min
TubbTalk: The Podcast for Managed Service Providers[150] 25 Years an MSP - Valuable Lessons You Learn from LongevityIn this episode, Richard Tubb speaks to Craig Sharp, the founder of UK based MSP Abussi, one of the longest-running managed service providers in the country. Craig founded Abussi in 1995 as a database supplier, and the business has transitioned over the past 26 years from software into break/fix hardware. Today they offer managed services, which they've been rocking for more than 15 years. Craig is something of a go giver and incredibly knowledgeable on customer success and managed services and is always willing to help a fellow MSP.Richard asks Craig how he started...2024-04-142h 10
TubbTalk: The Podcast for Managed Service Providers[Bonusode] How One MSP Expert Overcame Imposter Syndrome for International SuccessIn this episode, Richard speaks to Tom Welton, a Solutions Engineer at Pax8. Previously working in their Colorado office, he has been based in the UK since the company opened their first European location. After getting special dispensation from the British government to move over in the middle of the covid pandemic, Tom has since helped Pax8 to establish several offices in the UK and the wider EMEA.Speaking in person at Channel Live 2024 in Birmingham, Tom explains his background and experiences at Pax8 to Richard. He shares how he overcame his imposter syndrome and...2024-04-1028 min
TubbTalk: The Podcast for Managed Service Providers[149] Why You Need to Know the Process of Process for MSP GrowthIn this episode, Richard Tubb speaks to Allen Edwards, an accomplished entrepreneur and speaker. He's the founder of Eureka Process and the co-owner of Gozynta. Allen has also just published a book: “Process and the Other P Word (Which is also Process): the Power and Profitability of Process Within Your IT Business.”Mentioned in This EpisodeGozyntaAllen’s book: Process and the Other "P" Word (Which is Also Process): The Power and Profitability of Process in Your IT BusinessOperating system: Novell NetWareIT management tool: ConnectWisePodcast interview with Dan AdamsBusiness finance tool: QuickBooksIT business expert: Karl P...2024-04-0755 min
TubbTalk: The Podcast for Managed Service Providers[Travelogue] Channel Live & UpLift Live 2024Time for another Team Tubb Travelogue!Gudrun Lauret catches up with Richard Tubb, Stephen McCormick and Lenka Koppova who are in Birmingham for two events -- Channel Live, and UpLift Live 2024!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from these two events.There are shout-outs to old and new friends, a discussion on the impact of LinkedIn, and Stephen's voice almost gives out!Plus... the Team Tubb Travelogue Quiz is back! Can Richard, Stephen and Lenka answer Gudrun's...2024-03-2721 min
TubbTalk: The Podcast for Managed Service Providers[148] How High Performing MSPs Leverage People Power for SuccessIn this episode, Richard Tubb talks to Dean Watmough, an expert on MSP people. He’s the CEO and cofounder of Humnize, a UK based business that is focused on empowering MSPs to build, develop, and retain highly skilled teams.He and Richard talk about how Humnize came about, how they help their MSP clients to leverage people power and how they find the right candidates for their MSP clients.They chat specifically about recruitment: where MSPs go wrong with their approach to it, why traditional recruitment companies don’t work for MSPs and the aspe...2024-03-241h 01
TubbTalk: The Podcast for Managed Service Providers[Bonusode] The Cloud & Cybersecurity Expo: What's New for MSPs?In this bonus interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8 and an expert in cybersecurity. The conversation was recorded live at the Cloud and Cybersecurity Expo in London in March 2024.Mostyn is responsible for overseeing the company’s channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business.Richard asks Mostyn to explain the surprising cybersecurity lesson from a deadly fire, which Mostyn referred to in his presentation at the Expo, and how attitudes towards cybersecurity are changing amongst SMB owners.Th...2024-03-1319 min
TubbTalk: The Podcast for Managed Service Providers[Travelogue] The Cloud & Cybersecurity Expo 2024Time for another Team Tubb Travelogue!Lenka Koppova catches up with Richard Tubb, Stephen McCormick and special guest Tom Welton of Pax8, who are in London for the huge Cloud & Cybersecurity Expo 2024!Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the highlights from this big event.There are shout-outs to old and new friends, a story about smoke jumpers, and a chat about the impact of Artificial Intelligence on cybersecurity and our lives as a whole.Plus... the Team Tubb Travelogue...2024-03-1127 min
TubbTalk: The Podcast for Managed Service Providers[147] One Woman in Tech's Remarkable Journey from MSP to Community ManagerIn this episode, Richard Tubb speaks to Nancy Henriquez, Head of Community at SuperOps. They offer an AI-powered PSA-RMM solution for MSPs of all sizes. Nancy tells Richard how she went from MSP owner to community leader.Nancy tells Richard why she changed career, what SuperOps do and why they’re playing down the AI aspect of their offerings. Plus, she picks her favourite of the latest tools that SuperOps are developing.She describes a typical day as Head of Community and why MSP communities are so important. Richard and Nancy then talk more specifically ab...2024-03-071h 00
TubbTalk: The Podcast for Managed Service Providers[146] Growth and Success Advice From The Wizard of MSP Data MigrationsIn this episode, Richard Tubb speaks to Michael Lawson, who has over15 years of experience in working with MSPs. A seasoned startup founder, he’s recently built an exciting new platform for MSPs. Movebot is designed to make data migration easier, particularly at scale.Michael tells Richard how he came up with the idea for Movebot, the tools it integrates with and the tech requirements for MSPs to run it effectively for themselves and their clients.Richard asks Michael to explain the types of data Movebot migrates and how to use it for da...2024-02-251h 00
TubbTalk: The Podcast for Managed Service Providers[145] The Tech Nerd's Ultimate Guide To IT Career SuccessIn this episode, Richard Tubb speaks to Dan Adams. Dan is the chairman of New England Network Solutions, a Massachusetts-based MSP, and he's also the founder of Up-skill, a media and e-learning service for IT professionals. Dan is also the author of "The Tech Nerd's Guide to Career Success: Seven Proven Lessons to Unlock Your Growth in an IT Services Company". He explains why he was inspired to write a book and who it's for.Dan shares the story of his career in the IT space and how he set up and grew his MSP...2024-02-111h 02
TubbTalk: The Podcast for Managed Service ProvidersThe AI-Files: A Message From Richard Tubb (Almost!) to MSP ListenersIn a unique bonus episode of TubbTalk, Richard Tubb discusses why he wants to do an audio version of his popular MSP Insights newsletter.Richard explains that many MSPs prefer to listen rather than read. If you're busy or commuting, it's easier to have audio on in the background.Plus, Richard hopes that this will help him reach a bigger audience, who may not know about him already. And as recording audio content is time-consuming and draining for him, Richard prefers to write an update instead, as he explains in this episode.2024-02-0707 min
TubbTalk: The Podcast for Managed Service Providers[144] How MSPs can Learn From The Illustrious Leader of The Tech TribeIn this episode, Richard Tubb speaks to Nigel Moore, the illustrious founder of The Tech Tribe. It’s community for forward-thinking MSPs looking to network, collaborate and learn from their peers. Its members have access to marketing, training, expert panel discussions and more.This is a bumper episode, so get a flask of tea, a packet of biscuits and settle in to learn from Nigel and Richard! Nigel explains how The Tech Tribe came about, why people join and why it attracts industry experts. He also shares his advice on running a successful MSP without wo...2024-01-282h 09
TubbTalk: The Podcast for Managed Service Providers[143] How to Navigate the Cybersecurity Landscape: A Comprehensive Guide for MSPsThis episode was originally recorded live as a chat between Richard Tubb, Dray Agha and Joe Burns on the topic of cybersecurity. Dray is UK Manager for Threat Operations for Huntress, a managed cybersecurity platform.Joe is the owner of Reformed IT, an MSP based in the East Midlands. He’s also a Huntress customer, using their outsourced NOC services. They both generously gave up their time for this TubbTalk Live show.Richard asked Joe to explain why he chose to partner with Huntress rather than doing his own cybersecurity and the experience of integrating Hu...2023-12-171h 14
TubbTalk: The Podcast for Managed Service Providers[Travelogue] B2B Marketing Expo and Contact Centre Tech Expo London 2023This is another Team Tubb Travelogue!Steve McCormick catches up with Richard Tubb and Pascal Fintoni who are in London for two different yet complementary international events: the B2B Marketing Expo and the Call & Contact Centre Expo.Grab a cup of your favourite tea or coffee, relax and join them for a fun conversation about the tech highlights from each expo.There are shout-outs to old and new friends and a chat about the impact of AI on all our marketing and customer service practices.Plus lessons about preparing for...2023-12-1334 min
TubbTalk: The Podcast for Managed Service Providers[142] AI, The Future of Managed Services and Pax8 for MSPs: What You Need to KnowIn this episode, Richard Tubb talks to Phylip Morgan, the Chief Revenue Officer at Pax8. A cloud marketplace, they believe that the distribution market and the whole channel is fragmented, and somebody needs to unite and bring it together.Phylip shares his journey in the IT space, what drew him to Pax8 and how the industry has changed since he started, as well as one thing that’s stayed the same, and what’s coming next for Pax8.Phylip explains to Richard why he thinks that data is like oil and why data sharing doesn’t affe...2023-12-101h 19
TubbTalk: The Podcast for Managed Service Providers[Travelogue] MSP Summit Manchester 2023We managed to track down Richard Tubb and Steve McCormick during a recent trip to the North West of England. It was a busy couple of days; they attended the MSP Summit Manchester 2023 and then they fought their way through heavy traffic for the SBSC North West evening event, where we finally caught up with them.This is a fun discussion with the usual mix of event recap, travel woes, impromptu practical advice and culinary delights! And well-deserved shout-outs to great individuals including:Phyl Morgan from Pax 8, Kate Wood from Women In Tech...2023-12-0630 min
TubbTalk: The Podcast for Managed Service Providers[141] Real-World Advice on How to Grow a Profitable, Efficient MSP BusinessIn this episode, Richard speaks to Darren Strong. Darren is the Managing Director of Focus Technology Solutions, a managed service provider based in the North of England. Plus, he’s also built and managed multiple MSPs and founded Scalable MSP. They consult, configure and implement established MSP best practices to help managed service provider businesses accelerate their profit.Darren tells Richard why he joined the ConnectWise IT Evolve community and the catalyst for starting his MSP. He explains the types of MSPs they work with and the services they provide.They also dig int...2023-11-2642 min
TubbTalk: The Podcast for Managed Service Providers[Bonusode] The Most Exciting News for MSPs Coming out from Microsoft Ignite 2023In this special bonus episode of TubbTalk, recorded live at Microsoft Ignite, Richard Tubb speaks to James Marshall, Azure Success Manager at Microsoft UK. They talk about what’s new at Microsoft and what MSPs can look forward to.James tells Richard why IT professionals should attend Microsoft Ignite, and they discuss why hybrid conferences are still needed, as well as how Microsoft goes about delivering virtual event.Richard asks James about their commitment to the environment and how they’re redressing the balance from past technologies. They explore thenew Co-Pilot AI Assistant and Co-Pilot Stud...2023-11-2230 min
TubbTalk: The Podcast for Managed Service Providers[140] How To Transform from an MSP to MSSP for Business GrowthIn this episode, Richard Tubb speaks to Mark Taylor, the founder of Chorus, a Microsoft-focused MSP. Today, they are a leading MSSP, providing channel focused MDR and MXDR services built on the Microsoft security stack. Mark now serves as the CTO.Mark explains his background and how he ended up in the IT space, what an MSSP does and why he decided to become one. He also explains how the team manage their responsibilities when providing both MSP and MSSP services.Richard asks Mark to explain various security acronyms, how Chorus deal with client security...2023-11-191h 10
TubbTalk: The Podcast for Managed Service Providers[139] How Microsoft Clause 6B Will Impact MSPs and Continuity and What to doIn this episode, Richard is joined by Daisy Pike, manager of Solution Consultants EMEA at PAX8. Daisy has a wealth of experience in the IT industry, as well as a degree in electrical engineering. Pax8 are a groundbreaking cloud marketplace platform for MSPs.Daisy explains a typical day for her and what her team does, and how that fits in with the wider Pax8 mission. She also describes her background in STEM and nuclear power, and how that led her where she is today.Richard and Daisy dig into continuity, why it’s so important fo...2023-10-2258 min
TubbTalk: The Podcast for Managed Service Providers[Travelogue] Breaches and Brews Event in Birmingham with HuntressIn this impromptu Travelogue, Pascal Fintoni manages to catch up with Richard Tubb, Stephen McCormick and special guest Tracie Orisko, Senior Director of Sales Development & Community at Huntress.You can expect the usual mix of practical business advice, food and drinks reviews, fun travelling anecdotes and our Team Tubb Travelogue Quiz!The 'Breaches & Brews' Events were informal gatherings organised by Huntress UK at great breweries and distilleries across London, Manchester, Birmingham, and Bristol. These events brought together Managed Service Providers (MSPs) and their teams to discuss essential cybersecurity topics and gain insights into...2023-10-1821 min
TubbTalk: The Podcast for Managed Service Providers[138] How to Become the Go-To Threat Operations Expert for MSPsIn this episode of TubbTalk, Richard speaks to Dray Agha, UK Operations Manager for cybersecurity experts Huntress. Dray tells Richard how he got started in the IT industry while he was still a kid, and how he ended up at Huntress. They discuss the workplace culture at the company and what makes them different.Dray describes the Huntress experience for MSPs and how they support their clients with three key cybersecurity challenges. They also dig into SOC – what, if any, difference there is between it and managed security platforms, and why you might want to ou...2023-10-151h 28
TubbTalk: The Podcast for Managed Service Providers[137] How MSPs can Overcome Their Fear of Sales and Win ClientsIn this episode, Richard Tubb speaks to sales expert Danny Boyle, author of "Sell More, do Less, an MSP and IT Specialists' Guide to Better Sales Calls.” Danny’s a sales leader with a proven history of success in driving step change growth for cloud software brands in the IT industry. He shares his advice on how MSPs can become comfortable with selling.They talk about Danny’s background, how he got started in the IT space, who Ninja One are and what Danny does there. Richard asks Danny what inspired him to write a book and why no...2023-10-0841 min
TubbTalk: The Podcast for Managed Service Providers[136] How to Solve Hardware Headaches for MSPs and Their ClientsIn this episode, Richard Tubb speaks to Dave Tilly, CEO of DaaS Portal. Dave is revolutionising the way DaaS (device as a service) is delivered in the MSP space.He and Richard talk about what DaaS actually is, where the idea for the business came from and how DaaS Portal helps MSPs to manage hardware, as well as the experience for MSPs of using the tool.Dave explains to Richard about their relationship with Pax8 and how they’ve been supported. He also explains how DaaS Portal integrates with your existing MSP stack.Ri...2023-10-011h 10
TubbTalk: The Podcast for Managed Service Providers[Bonusode] Why Should MSPs Outsource Their Helpdesk for Business Growth?In this special bonus TubbTalk episode, Richard Tubb talks to Bradley Munday and Jason Kemsley, co-founders of Uptime Solutions, to learn more about their impending merger with Inbay.Uptime Solutions is a white-label outsourcing platform, offering specialist support to MSPs for NOC, SOC and helpdesk. Likewise, Inbay provides outsourced support, with project help and dedicated tech expertise.Richard, Jason and Bradley talk about how the merger came about, the solutions Inbay offer and how they fit with those of Uptime, and what the merger means for MSPs. Plus, they look at why outsourcing works well...2023-09-0349 min
TubbTalk: The Podcast for Managed Service Providers[Travelogue] CompTIA ChannelCon 2023 Event in Las VegasIn this new episode of the Team Tubb Travelogue audio series, Stephen McCormick invites Pascal Fintoni to join him on an impromptu audio call with Richard Tubb and James Steel from Akamai Linode.Both Richard and James are about to start their final day at the CompTIA ChannelCon unmissable event in Las Vegas.This year, the theme for the 3-day conference was 'Build The Impossible' with a strong message to look outside your current customer base, circle of partners, and comfort zone.Richard and James share their reactions and experience so far, memorable...2023-08-0630 min
TubbTalk: The Podcast for Managed Service Providers[135] How to Turn Employees into a Company's Biggest Cybersecurity AssetIn this episode, Richard Tubb speaks to Benjamin Netter, founder of Riot. Riot is a Paris-based, all in-one-platform that drives better protection for MSP. A SaaS platform, they’re on a mission to turn employees into your company's biggest cybersecurity assets.Richard asked Benjamin what led him to create Riot and how the tech can help employees be more aware of their cybersecurity responsibilities, and the challenges of protecting their BYOD.Benjamin explains how gamification helps MSPs to protect their clients, how Riot helps when a breach happens and what their support function looks like. He...2023-07-0956 min
TubbTalk: The Podcast for Managed Service Providers[Bonusode] Pax8 Beyond and How They Support MSPs with CybersecurityIn this episode, Richard Tubb talks to Ian Thornton-Trump, a cybersecurity expert and the chief security officer of Cyjax, a threat intelligence and cyber security company. During their short chat, Richard and Ian talked about the current state of the MSP industry, why vendor solutions should give real business value to MSPs and their clients, and the impact of AI on the sector.Plus, Ian gives his thoughts on how MSPs can compete in an overcrowded cybersecurity market and shares his experiences at the Pax8 Beyond event in Denver, and why he’d go back nex...2023-06-2521 min
TubbTalk: The Podcast for Managed Service Providers[134] The Best Cybersecurity Resources for MSPs you Need to be Aware ofIn this interview, Richard speaks to Mostyn Thomas, the Senior Director of Security at Pax8. He’s responsible for overseeing the company's channel security operations, empowering Pax8 partners to reduce risk, improve efficiency, and ultimately grow their business. Mostyn has more than 20 years of experience working with managed service providers, including founding Astrix Integrated Systems in 2001. He’s a Cyber Essentials trainer and holds a range of security qualifications.Richard and Mostyn discuss the shift to a cybersecurity focus in the IT space and why Pax8 are so popular. Mostyn shares his experience of t...2023-06-111h 12
TubbTalk: The Podcast for Managed Service Providers[133] How Monitoring Your MSP Metrics Leads to Profit and GrowthIn this episode, Richard speaks to Peter Kujawa, Vice President of Service Leadership and TSP evangelist. Service Leadership helps IT solution providers to build shareholder value and reach top quartile, best-in-class profitability.They do this through objective benchmarking, advanced peer groups, self-paced performance improvement tools, executive training, and individual management consulting for MSPs worldwide. Richard asks Peter to explain how he got into the MSP world and his experiences of mergers and acquisitions. Peter talks through how Service Leadership helps MSPs and the definition of a TSP.Peter describes the benchmarking reports they...2023-06-041h 12
TubbTalk: The Podcast for Managed Service Providers[Travelogue] Channel Sec 2023 Event in LondonIn this inaugural episode of the Team Tubb Travelogue audio series, Pascal Fintoni catches up with Richard Tubb and Stephen McCormick at the end of busy and exciting day at the Channel Sec 2023 Conference in London.The event was held at Lancaster London on the 18th May, this 1 day event organised by IT Europa combined high-level conference and networking event aimed at UK and European Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs).Richard and Stephen share their initial takeaways, key messages and amazing individuals they met on the day. We also...2023-05-2824 min
TubbTalk: The Podcast for Managed Service Providers[131] Why You Should Build a Strong Culture in an MSP BusinessIn this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service. Simon tells Richard how he transitioned from the world of acting into the MSP space, all about the kind of work they do at The Final Step and how they find clients. Richard and Simon discuss the importance of a strong company culture and how the pandemic strengthened their own culture and values. Plus, Simon shares his advice on how MSP owners can buil...2023-05-0746 min
TubbTalk: The Podcast for Managed Service Providers[129] How an MSP Wins At Marketing in The Real WorldIn this episode, Richard Tubb speaks to Sarah Turner, a creative marketer at IT Backbone. They support cloud migration, infrastructure overhauls and build anything that their clients need. A data lead decision-maker, she was part of the team that helped IT Backbone win the “Most Innovative Marketing and Sales Campaign” category of the MSP awards, hosted by SuperOps.They talk about Sarah’s marketing background and how she ended up in the IT industry and the marketing strategy she submitted as their entry into the awards competition and how she made it stand out.He a...2023-04-1646 min
TubbTalk: The Podcast for Managed Service Providers[126] How to use Professional Services, Azure and M365 Better in Your MSPIn this episode, Richard Tubb talks to Andy Readman, Principal Consultant at Pax8 EMEA. He explains why MSPs should consider using Pax8 Professional Services.Andy’s focus is on developing the Pro Services capability to deliver services to their MSP partners that will make a tangible difference to their businesses and help them grow.Richard asks Andy about his role at Pax8, what he did before and what led him to his current job. They talk about Pax8’s Pro Services and Andy reassures Richard that it’s not a competitor to MSPs. They e...2023-03-2656 min
TubbTalk: The Podcast for Managed Service Providers[125] The Amazing MSP Industry Origins of Richard Tubb: The Whole StoryIn this special TubbTalk interview, Richard Tubb becomes the guest on his own show! Team Tubb’s Community Manager, Stephen McCormick, takes over the presenter’s seat; he asks probing questions to find out Richard’s origin story and what’s important to him. They talk about how Richard got into the world of IT, why he set up his own business and why he made the decision to sell up. Richard explains how he went from blogger to speaker, to consultant and media expert.Stephen asks Richard about the importance of community, the groups hosting m...2023-03-191h 22
TubbTalk: The Podcast for Managed Service Providers[124] SaaS Management and Security: What MSPs Should Know to SucceedIn this episode, Richard Tubb talks to Derik Belair and Gavin Garbutt, co-founders of Augmentt, a SaaS security management and software solution. They decided to build a technology platform dedicated to helping MSPs create SaaS and Microsoft service revenues when they noticed a shift towards cloud-based applications. They talk in detail about the Augmentt solution: which tech tool category it falls into, their approach to cybersecurity and how the solution helps with MFA. Derik and Gavin walked through how to easily deploy it, the SaaS Application Discovery Feature and using it to back up data...2023-03-121h 05
TubbTalk: The Podcast for Managed Service Providers[123] How To Easily Implement Zero-Trust Networking for MSP GrowthIn this episode, Richard talks to Marc Barry, co-founder and Chief Product officer at Enclave. He has a Master's Degree in Applied Information Security, and a background in security across public and private sector organisations, with a focus on building, researching and securing computer networks. He tells Richard about his background and experience and what drew him to Enclave. He also explains what Zero Trust is and what Enclave does, as well as how it differs from a traditional VPN. They discuss the impact Enclave has on traditional firewalls, how it works with fixed IP add...2023-02-191h 00
TubbTalk: The Podcast for Managed Service Providers[122] IT Nation Connect 22: The 3 Best Tools MSPs Should HaveIn this episode, recorded live at IT Nation Connect 22, Richard speaks to experts from three different companies offering some of the best MSP tools available on the market.Ben Spector and Ted Roller explain why Zomentum is different to other quoting tools, how it helps MSPs with turning prospects into sales, and how it fits in with the vendor eco-structure. Richard also speaks to Joe Alapat and Matt Miller of Liongard, who talk about the type of MSPs who use the tool, how it fits into their tech stack, its integration strategy and how it s...2023-02-0550 min
TubbTalk: The Podcast for Managed Service Providers[121] Application Security: What MSPs and MSSPs Should Know for SuccessIn this episode, Richard talks to Michael George, CEO of Invicti Security. They’re an accurate automated application security testing platform that scales like no other solution.Michael tells Richard about his past experience of leading Continuum, and what the buyout and merger process was like. He also explains what led him to found Invicti, and how the business helps MSPs. They talk about the importance of a positive company culture and how Michael and the Invicti team build and nurture theirs. Michael also explains the organisation’s relationship with the wider cybersecurity company and how i...2023-01-291h 01
TubbTalk: The Podcast for Managed Service Providers[120] What do Mid-Life MSP Owners Need to Know for Better Health and Wellness?In this episode, Richard is joined by Dave Algeo, the founder of the Midlife Reshape Academy. He specialises in helping people in all walks of life to refocus on their health and wellness and get back to their past fitness levels.They talk about how MSP owners and IT professionals can deal with overwhelm and burnout, and how to balance productivity and the demands of the job with managing health and wellbeing.Dave shares some tips on maintaining wellness when you’re struggling to prioritise it with all the other demands on your time. He al...2023-01-221h 16
TubbTalk: The Podcast for Managed Service Providers[119] Why Building a White Glove MSP Leads to Better Client RelationshipsIn this episode, Richard talks to Raja Pagadala, managing director of London-based MSP The Final Step. It’s one of London's oldest and most well-established IT businesses and a 2022 winner on the MSP 501. Raja is actively sought out by some of the industry's top vendors and businesses to act as an advisor and confidant. This interview was recorded live at ConnectWise IT Nation in Orlando, Florida. They talk about how peer groups help Raja personally and professionally, what’s changed the most since Raja started his business, and his number one piece of advice for today’...2022-12-1854 min
TubbTalk: The Podcast for Managed Service Providers[118] How To Build a Modern MSP for Business Growth and SuccessIn this episode, Richard talks to Erick Simpson. Erick is one of the true architects of what we now know as the Managed Service Provider channel. Eric co-founded, developed and sold one of the first pureplay MSPs in the industry, and then co- founded MSP University and authored four books. He told Richard how he got started in the MSP world and the difference between having a job and running a business. They also considered what it means to be a ‘modern MSP.’ Richard and Erik discussed the most significant changes in the IT industry and ho...2022-12-111h 03
TubbTalk: The Podcast for Managed Service Providers[117] How to Grow Your Business in an MSP Community Like Connectwise EvolveIn this interview, Richard talks to Dan Scott, the IT Nation Community Director, EMEA, for ConnectWise. The IT Nation is an MSP community group, brought to you by ConnectWise, the IT software and services company.IT Nation membership includes conferences, community events, product trainings and more. The supportive community is what really helps MSPs to grow their business and thrive, even in times of uncertainty. This interview was recorded live at the IT Nation Event in Orlando, Florida, in November 2022.Dan told Richard how IT Nation works and the kinds of events they run, why...2022-12-0451 min
TubbTalk: The Podcast for Managed Service Providers[116] How Cybersecurity and Cyber Protection Keeps Your MSP Clients SafeIn this episode, Richard Tubb talks to James Slaby. James is the Director of Cyber Protection and Solutions Marketing at Acronis. This role sees him creating assets, identifying markets to expand into and delivering talks and webinars on all things cybersecurity. Acronis are a multinational tech company with a focus on cyber protection, cybersecurity and supporting MSPs and businesses to keep their data safe. This interview was recorded live at the CyberFit Summit in Miami, Florida, in November 2022.James and Richard talked about what cyber protection is, and why MSPs need to help their clients...2022-11-2755 min
TubbTalk: The Podcast for Managed Service Providers[Bonusode] Maggie Philbin on Encouraging Young People into Tech CareersThis bonusode features a snippet of Richard Tubb’s interview with Maggie Philbin, former TV presenter on tech show Tomorrow’s World and the founder of TeenTech.In this snippet, Maggie talks about young people's views on IT and how to encourage them to see it as a viable career, and how we can encourage young girls into tech.You can find the full interview here.2022-09-2217 min
TubbTalk: The Podcast for Managed Service Providers[Bonusode] Chris Brogan on Being Kind to YourselfThis bonusode features a snippet of Richard Tubb’s interview with Chris Brogan. Chris is a best-selling author, keynote speaker and consultant.In this snippet, Chris talks about how business owners can be kind to themselves and how to handle a depressive episode.You can find the full interview here.2022-09-2119 min
TubbTalk: The Podcast for Managed Service Providers[Bonusode] David Allen on Mindfulness and his GTD StyleThis bonusode features a snippet of Richard Tubb's interview with David Allen, creator of the Getting Things Done Methodology.In this snippet, David explains how GTD helps with mindfulness, and how he implements the methodology in his own business and lifeYou can find the full interview here.2022-09-2018 min
TubbTalk: The Podcast for Managed Service Providers[112] Microsoft Stack & Why MSPs May Consider an Alt Service DeskIn this interview, Richard speaks to Scott Riley, the founder of Cloud Nexus, a UK-based MSP specialising in the Microsoft Stack. Scott explains that he decided to niche the business to give a better service, outsourcing other tasks to select partners.Richard and Scott discussed the pros and cons of working with the Microsoft Stack, and how niching into using it led Scott to set up the Microsoft 365 Masterclass.Scott shared which tools he uses in Cloud Nexus and why MSPs should outsource their helpdesk. He also shares honestly about the limitations of outsourcing and...2022-05-221h 30
TubbTalk: The Podcast for Managed Service Providers[111] M365 Secure, VoIP and Giacom: Keep Your MSP up to dateIn this episode, Richard talks to Matt Jarett, the co-founder of DaMTech. They support small businesses in the North East of England. He describes them as a hybrid MSP, offering cloud, VoIP and software solutions. However, their SMB clients also need help with CCTV, cabling and other general tech advice.He and Richard discuss why DaMTech chose to partner with Giacom and the specific solutions they use, including M365 Secure. Matt also explains how using Vade email security and Acronis data backup save them time.Matt explains the Microsoft cloud offerings he likes, and why...2022-05-1537 min
TubbTalk: The Podcast for Managed Service ProvidersTrailer for Season 4 of TubbTalk: MSP ToolsHave you ever wondered which are the tools or solutions that help making your peers Managed Service Provider businesses profitable? Richard Tubb here, to let you know that the next season of TubbTalk, the podcast for IT consultants, is going to be focused on MSP tools. Now if you work in the IT Managed Service Provider space, then TubbTalk has always brought you interviews with the smartest, most successful people in our industry. Well, this season, we're interviewing your fellow MSP business owners to understand which platforms and solutions they use to either save them...2022-05-0502 min
TubbTalk: The Podcast for Managed Service Providers[103] Business for Good and How to Juggle EverythingIn this episode, Richard talks to Amanda Stewart. Amanda is the managing director of Edinburgh-based MSP Illuminate, which supports local businesses and charities. And the business has a very strong focus on putting customer service as their number one priority. She started the business when her daughter was six months old to give herself the flexibility her employer wouldn’t. Amanda says it’s been a lifestyle business so she can be available for her kids whenever they need her. Amanda tells Richard about the kind of businesses she works with, and how she spots people...2022-01-0951 min
TubbTalk: The Podcast for Managed Service Providers[102] How to Niche Your MSP, Navigate M&As and Husband & Wife TeamworkingIn this episode, Richard talks to Nancy Sabino, the VP of Sales and Marketing for Synetek Solutions. They’re an integrated, outsourced IT department in Texas. Previously, Nancy was CEO of SabinoCompTech. She tells Richard how the merger came about and how she and her business partner (also her husband) built the business with selling it in mind. She also talks about the tools she used in SabinoCompTech and why it’s a good idea to use a stack from one provider if possible. They discuss why Nancy uses the term ‘outsourced IT department’ and why nichin...2021-12-1954 min
TubbTalk: The Podcast for Managed Service Providers[96] Struggle: The Surprising Truth, Beauty and Opportunity Hidden in LifeIn this episode, Richard talks to Grace Marshall, Productivity Ninja and award-winning author of four books, including the best-selling "How to be Really Productive”. **please note, this interview contains several uses of a mild profanity**She describes herself as naturally disorganised, but managed to start her business while raising two children. Her clients kept asking how she did it, so she decided to share her advice with them. They talk about why people struggle to get things done and how to take a step back when that happens. Grace explains how to spot sign...2021-11-0753 min
TubbTalk: The Podcast for Managed Service ProvidersAnnouncing Season 3 of TubbTalk - The Amazing Women in Tech!Richard Tubb here to let you know that the next season of TubbTalk - The Podcast for IT Consultants is going to be a very special one!For season 3 of TubbTalk, we're focusing on the amazing Women in Tech.If you work in the IT Managed Service Provider space, then TubbTalk has always brought you interviews with the smartest, most successful people in our industry.We've interviewed some amazing ladies on TubbTalk before, but I asked myself, what if we recorded an entire season focusing purely on amazing women in tech?2021-10-2903 min
TubbTalk: The Podcast for Managed Service Providers[68] How to build an effective MSP ToolkitRichard chats to Josh Weiss, the founder, president and CIO of LA Creative Technologies, a progressive MSP serving businesses in Los Angeles, California. They discuss how Josh chooses his clients, and the scoring tool he uses to assess them.They also talk about the tools LA Creatives use for themselves and their clients, the key to a good vendor relationship, and how Josh uses international virtual assistants to run his business. You can find out more about LA Creative Technologies here: www.lacreativetechnologies.com or email him: josh@lacreativetechnologies.com Follow Josh on Instagram: LA C...2020-04-0553 min
TubbTalk: The Podcast for Managed Service Providers[54] How to Implement a PSA Tool in Your MSPRichard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode, Richard talks to Chris Timm. Chris ran a successful managed service provider (MSP) business in London until he was headhunted by one of the major MSP vendors – AutoTask– to help them establish what is now a thriving and successful UK office.In 2006 he branched out on his own as Sondela Consulting and offers training and consulting services to MSPs to help them to get the best ou...2019-10-1341 min
TubbTalk: The Podcast for Managed Service Providers[53] How To Make LinkedIn Work For Your MSP BusinessRichard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode, Richard talks to John Espirian, technical copywriter and LinkedIn expert about how to make the most of your LinkedIn presence. What should you post? How often? Should you accept those random generic connection requests? Let’s find out.Mentioned in This EpisodeJohn’s LinkedIn profileJohn’s website John’s LinkedIn starter GuideJohn’s How to Improve LinkedIn Engagement guideLinkedIn ElevateGoogle Search Console2019-10-131h 12
TubbTalk: The Podcast for Managed Service Providers[52] How to do MSP Acquisitions WellRichard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode Richard interviews Managing Director of Fifosys, the London-based IT services firm, which is renowned for being right on the cutting edge when it comes to the managed services model. Richard talks to Managing Director, Mitesh Patel, about how he’s grown the business over the last 18 years, and where he’s going next.Mentioned in This EpisodMitesh’s LinkedIn profileFifosys websiteEngage Propert...2019-10-1344 min
TubbTalk: The Podcast for Managed Service Providers[51] Running a Membership for MSPsRichard Tubb, a leader and keynote speaker in the MSP community, brings interviews and updates on products, services and success stories in the Managed Service Provider world.In this episode, Richard interviews Nigel Moore, founder of The Tech Tribe. Nigel always seems to have a fresh perspective and a knack for making teachings sound like something completely new so he’s made a huge impact on the wider MSP community in recent years.His knowledge and his confidence, however, have been hard won. Around 12-13 years ago he found himself the proud owner of a ‘half...2019-10-131h 00