Shows
Know Your Risk and Insurance Coverage with RiskProNet4 Generations, 1 Workforce: Solving the Insurance Talent Gap with Luis RiveraLuis Rivera of Solutions 21 joins host Chip Arenchild to explore the real challenge facing independent insurance agencies: developing the next generation of leaders. From military insights to succession planning analogies, this episode uncovers how brokerages can address generational shifts, preserve institutional knowledge, and build leadership at every level. If you’re navigating retirements, M&A, or growth challenges, this conversation is a must-listen. Stick around for practical advice that blends strategy, human behavior, and hard-won experience.Timecodes 00:00 – Welcome and guest introduction 00:52 – What Solutions 21 does and why it started 02:00 – Why the name “Solutions 21” matters...2025-06-0225 minKnow Your Risk and Insurance Coverage with RiskProNetHow the California Wildfires Changed Insurance Policies: Rate Reform and RecoveryIn this follow-up conversation with Jill Epstein, CEO of IABCal, we dive deep into the state of the California insurance marketplace following the devastating January wildfires. Jill walks us through major regulatory shifts, including the commissioner’s new tools, the inclusion of cat modeling and reinsurance in rate applications, and how these changes are impacting carriers and consumers alike. She shares candid insights into how independent brokers are rising to meet the needs of their communities, the evolving role of the FAIR Plan, and what the future may hold for rate approvals, market stabilization, and rebuilding efforts across the st...2025-04-0130 minKnow Your Risk and Insurance Coverage with RiskProNetAgencies within Agencies: The Story of M3 Elevate with Matt Cranney - Part 2In this episode of Know Your Risk and Insurance Coverage with RiskProNet, we continue our insightful conversation with Matt Cranney from M3 Insurance. Matt leads M3 Elevate, a pioneering small business insurance division that redefines how firms approach this crucial market. He shares how M3 transformed its small business unit into a sustainable, profitable, and high-value operation by leveraging advisory-led, tech-supported strategies.We dive deep into key challenges, including how to balance profitability with excellent service, integrate technology efficiently, streamline workflows, and align producer and carrier incentives. If you’re looking to optimize your agency’s small busi...2025-02-0436 minKnow Your Risk and Insurance Coverage with RiskProNetAgencies within Agencies: The Story of M3 Elevate with Matt Cranney - Part 1In this episode of Know Your Risk and Insurance Coverage with RiskProNet, we sit down with Matt Cranney of M3 insurance to explore the unique approach behind their small commercial unit, M3 Elevate. Matt shares his journey from Liverpool to leading M3 Elevate, the strategies that turned an accommodation service into a thriving agency within an agency, and the intentional decisions that made it possible. From operational challenges to aligning leadership, this episode provides actionable insights for any agency looking to elevate its small business strategy. Stay tuned for a preview of our second session with Matt, where we’ll...2025-01-0220 minKnow Your Risk and Insurance Coverage with RiskProNetDisaster-Proofing Your Agency: Lessons from Houston with Cheryl SandersIn this episode of "Know Your Risk and Insurance Coverage" with RiskProNet, Cheryl Sanders from Brady, Chapman, Holland & Associates in Houston shares her expertise on disaster recovery planning for insurance agencies, drawing from real-life experiences with major hurricanes like Katrina, Rita, and Harvey. Cheryl discusses the evolution from manual backup tapes to cloud-based systems, strategies for maintaining operations during crises, and the importance of staff safety and client communication. She also highlights the challenges posed by modern weather events, internet and cell service disruptions, and the growing need for cybersecurity preparedness. Packed with practical advice, this episode provides value...2024-11-2925 minKnow Your Risk and Insurance Coverage with RiskProNetMatt Sasso: Building a Stronger RiskProNet CommunityIn this episode of Know Your Risk and Insurance Coverage, we sit down with Matt Sasso, the new Executive Director of RiskProNet. Matt shares insights from his 40-year career in the insurance industry, his motivations for joining RiskProNet, and his vision for its growth. With experience spanning underwriting, marketing, and business development, Matt brings a unique perspective to the organization. He discusses the evolving role of independent agents, opportunities for collective growth, and his goals for RiskProNet's future. Listen in to discover how Matt plans to strengthen relationships within the insurance community while expanding the organization’s reach. 2024-11-1517 minKnow Your Risk and Insurance Coverage with RiskProNetThe Future of Insurance Brokerage: AI and Data with Erik VandermauseIn this episode of Know Your Risk and Insurance Coverage, we chat with Erik Vandermause from M3 Insurance, who leads the Applied Intelligence team focused on data analytics, digital solutions, and CRM strategies. Erik talks about Broker Pro, a data and insights platform built for brokers, detailing its role in enhancing client outcomes, transforming sales strategies, and optimizing operational efficiencies. He also discusses the impact of generative AI with Gen Pro and how these innovations are reshaping the insurance landscape. Join us to learn about the future of insurance brokerage and the shift toward a data-driven, AI-enhanced approach.2024-11-0435 minKnow Your Risk and Insurance Coverage with RiskProNetUnmasking the Insurance Industry in California with Jill Epstein of IIABCalIn this episode of Know Your Risk and Insurance Coverage, we sit down with Jill Epstein, the Executive Director of IABCal (Independent Agents & Brokers of California), to discuss the ongoing property insurance challenges in California. Jill provides an in-depth look at how Proposition 103, regulatory delays, and reinsurance costs have shaped the current crisis. She shares how California's unique regulatory environment differs from other states and what the future holds for homeowners and insurance agents. This episode is a must-listen for anyone trying to understand the complex dynamics of California’s insurance market and how it affects both consumers and in...2024-10-0131 minKnow Your Risk and Insurance Coverage with RiskProNetHow Specialization Transformed M3 Agency: Insights from Brad Reitzner - Part 2In this episode of "Know Your Risk and Insurance Coverage with Risk ProNet," host Chip Arenchild continues his conversation with Brad Reitzner, Executive Vice President of Property and Casualty at M3 Agency, to discuss the transformative power of specialization. Brad discusses the impact of their Business Assurance Associates program, how they efficiently train and integrate new talent, and the cultural shift that has made specialization a winning formula at M3. Discover how M3’s focus on industry verticals and product specialization has not only driven growth but also set a new standard for client service in the insurance industry.2024-09-0325 minKnow Your Risk and Insurance Coverage with RiskProNetHow Specialization Transformed M3 Agency: Insights from Brad Reitzner - Part 1In this episode of "Know Your Risk and Insurance Coverage with Risk ProNet," host Chip Arenchild welcomes Brad Reitzner, Executive Vice President of Property and Casualty at M3 Agency, to discuss the transformative power of specialization. M3 Agency, a top 100 agency with 400 employees across eight offices, has successfully grown organically through a strategic focus on practice groups. Brad shares the agency’s journey from being generalists to specialists, highlighting the challenges and successes along the way. He delves into the structure and operations of practice groups, the importance of industry-specific knowledge, and how M3’s culture and ownership model supp...2024-08-0127 minKnow Your Risk and Insurance Coverage with RiskProNetBridging the Gaps: Young Professionals and Women Working in Insurance with Kelsey Swingle-RobertsonIn this episode of "Know Your Risk and Insurance Coverage with Risk Pro Net," host Chip Arenchild sits down with Kelsey Swingle-Robertson from Swingle Collins in Dallas, Texas. Kelsey shares her unique journey from working at JP Morgan to joining her family’s insurance agency. She discusses the importance of work ethic, the advantages of commission-based careers, and the value of women in the insurance industry. Kelsey also provides insights on how to attract young talent to the field, the benefits of work-life integration, and the critical role mentorship plays in developing successful insurance professionals. Tune in to learn ab...2024-06-2731 minKnow Your Risk and Insurance Coverage with RiskProNetUnlocking the Secrets of Pharmacy Benefit Managers: Insights from Adam AguilarIn this episode of “Know Your Risk and Insurance Coverage,” Chip Arenchild welcomes Adam Aguilar from Action Pharmaceutical Consulting to demystify the world of Pharmacy Benefit Managers (PBMs). With healthcare costs rising, understanding PBMs is more critical than ever. Adam explains what PBMs do, why they impact your health plan costs, and how businesses can take control of their healthcare expenses. Whether you’re a broker or a business owner, this conversation provides actionable insights to help you navigate the complex landscape of pharmacy benefits and achieve significant savings.Timecodes:00:00 – Introduction and Guest Overview00:4...2024-06-0426 minKnow Your Risk and Insurance Coverage with RiskProNetHow Parametric Insurance Is Changing the Game with Garrett KoehnDive into the world of parametric insurance with Garrett Koehn, President of Executive Lines and Chief Innovation Officer at CRC. In this episode of "Know Your Risk and Insurance Coverage with RiskProNet," Garrett sheds light on the origins of parametric insurance, its evolution beyond weather-related events, and its growing applications in various sectors. From automatic triggers to social benefits and data-driven underwriting, discover how parametric insurance is revolutionizing risk management. Join the conversation to explore the intricacies of this innovative insurance approach and its implications for businesses and insurers alike.Timecodes:Introduction and Overview (00:00...2024-04-2323 minKnow Your Risk and Insurance Coverage with RiskProNetNavigating 2024 with Webb Milward – Unveiling Trends, Transaction Value, and the Run vs. Build MindsetIn this week's episode we are joined by Webb Milward, the Head of Strategic Development at Reagan Consulting. Tune in as we dive into trends to look out for in 2024, the Run vs. Build agency, Screamin’ Mimi’s, and so much more! 00:34 – Episode start and brief guest introduction.01:23 – Background on Web and what led him to Reagan.04:36 – What are some trends that should be paid attention to, as an agency, going into 2024. 06:51 – Producer recruitment, staff recruitment, and where he sees recruitment on the importance scale moving forward. 15:17 – How recruitment ties into agency ownership, discussion on emp...2023-12-1341 minKnow Your Risk and Insurance Coverage with RiskProNetThe Approach to Success When it Comes to Benefits and Communicating Rate Increases to Clients with John MelbornIn this week's episode we are joined by John Melbon, the benefits division leader at SullivanCurtisMonroe which is located in Southern California. We dive into benefits, alternative funding, what is the pharmacy benefit manager (PBM), and more!00:34 - Episode start and brief guest introduction. 01:37 - What is he seeing and what is he doing in his approach that may be different than others when it comes to benefits.02:48 - How does he talk to someone about a 30% rate increase, what can he do to mitigate that, and how do they communicate rate increases to clients. 2023-09-1938 minKnow Your Risk and Insurance Coverage with RiskProNetBolton Street, Developing Programs, and Program Eligibility with Geraldine DelPrete from SterlingRiskIn today’s episode we are joined by Geraldine DelPrete, the President of Programs at SterlingRisk. Tune in to learn more about Bolton Street, creating programs, program eligibility, and more!00:34 - Episode start and guest introduction. 01:23 - What does it mean to create a program and how did they get started creating programs?04:29 - Diving into what Bolton Street means. 06:38 - Why are reinsurance costs going up and explanation. 11:57 - What capacity means to them, the misuse of the word capacity, and social inflation.13:54 - What has to change for capital flowback an...2023-09-1330 minKnow Your Risk and Insurance Coverage with RiskProNetBeing an employee-centric agency and how that has contributed to CMR’s success with Travis PearsonIn this week's episode we are joined by Travis Pearson the CEO of CMR Risk and Insurance, Inc. Today we dive into CMR, how they are doing with the current market, why CMR wanted to join RPN, and more!00:34 - Episode start and guest introduction. What does CMR stand for? 01:51 - Why CMR wanted to join RiskProNet and what was it about RiskProNet that made him want to work with them. 03:16 - Learn more about Travis’s background and starting at CMR 05:39 - Being voted one of the best places/agencies to work for. Wha...2023-09-0536 minKnow Your Risk and Insurance Coverage with RiskProNetUnveiling the London Market: Common Perceptions, Misconceptions, and Maximizing on Opportunities with David PriceIn this week's episode we are joined by David Price who is the President and CEO of Fenchurch Broking in London. Today we are going to talk a little bit about the London market, the perceptions and misperceptions of what that market is, how to access, how to utilize a London broker, and so much more!00:34 - Episode start and guest introduction01:40 - What are some of the common misconceptions that brokers have about London03:16 - What does it take to get a piece of business done in London, how do you prequalify...2023-08-2335 minKnow Your Risk and Insurance Coverage with RiskProNetJKJ's Development of International Business, What it has Grown into Today and more with Bruce WhiteIn this episode of Know Your Risk and Insurance Coverage With RiskProNet, host Chip introduces Bruce White, a Partner at JKJ, who specializes in their international business unit. They discuss the challenges and opportunities of handling insurance for multinational companies, emphasizing the importance of cultural understanding and adjusting to different business practices in various countries. Bruce shares insights on how JKJ got involved in international business and the evolving nature of the insurance industry. They explore program design, claims handling, and the significance of building trust and relationships in the international insurance market.00:33 – Meet Bruce White and hi...2023-07-1421 minKnow Your Risk and Insurance Coverage with RiskProNetJKJ’s Culture, Perpetuation, Investment Strategies, and more with Pat Mullen and Kyle RogersIn this episode, we're joined by Pat Mullen and Kyle Rogers from Johnson Kendall & Johnson, Inc., one of our member agencies in Philadelphia. They're here to share their unique approach to perpetuation and maintaining their independence in the insurance industry. JKJ's success is built on a culture of shared ownership, mentorship, and a commitment to preparing the next generation of leaders. Kyle, who is also the CFO, explains how they've set up a framework for perpetuation, including a healthy financial operation, reasonable sellers, able buyers, and transfer mechanisms. They also discuss the importance of communicating this vision to new a...2023-07-0122 minKnow Your Risk and Insurance Coverage with RiskProNetHow BHS Continues to Support Gardens When Natural Disasters Strike with Kim SlagerIn today’s episode, Chip is joined by Kim Slager, partner at BHS Insurance. Kim specializes in the public garden space. She is the team leader for the BHS proprietary national public gardens program. Kim has been in the insurance space for a little over 28 years and has been with BHS for 11 years. BHS Insurance has been providing superior service and managing insurance for over 80 years. They are a leading insurance provider that finds innovative solutions to those who value individualized services and shared passions for helping others. Chip and Kim dive into: The...2023-04-0333 minKnow Your Risk and Insurance Coverage with RiskProNetHow to Safely Shop Online During the Holidays and BeyondIn today’s episode, Chip is joined by Beth Martin, with the Crane Agency is St. Louis and longtime RiskProNet member. Beth is their cyber security expert and talks about things to pay attention to during the holiday season, and online shopping in general, as it related to cyber and individuals. Crane Agency is one of the oldest independent insurance agencies west of the Mississippi River, where they aim to be the premier independent insurance agency for our clients, our team, and our communities every day. Tune in for cyber security tips for shopping durin...2023-01-0414 minKnow Your Risk and Insurance Coverage with RiskProNetCommunity Outreach, Recession, and Technology with Mac WessonIn today's episode, Chip is joined by Mac Wesson, the President of Swingle Collins. Mac serves on the agency’s Executive and Finance Committees where he develops and implements long-term business plans. Swingle Collins & Associates is the largest privately owned Insurance agency in Texas, with both national and global reach. They deliver the highest quality commercial and personal insurance and risk management solutions to businesses. Tune in for a fantastic talk from the president of an A-list Insurance agency in Texas. In a nutshell, Chip and Mac shed light on: The fi...2022-11-1423 minKnow Your Risk and Insurance Coverage with RiskProNetCoverage Specialities with Jamie Madonna from AHT InsuranceIn today's episode, Chip is joined by Jamie Madonna, the Managing Advisor in AHT’s Seattle office. Jamie has extensive expertise in creating innovative insurance solutions primarily for the aviation, manufacturing, and technology industries. He is also a private pilot. As AHT celebrates its 100th anniversary, it has been operating as an employee-owned insurance brokerage and consulting firm offering property and casualty, employee benefits, retirement, and personal and international services for a wide range of industries – boasting national recognition for its practices in areas including technology, manufacturing, government contracting and nonprofits. In the episode...2022-10-0426 minKnow Your Risk and Insurance Coverage with RiskProNetWhy W3's Partnership with Riskpronet is more than a Value-adding Relationship for Business OwnersThings continue to evolve and grow and it is important to have relationships that can help serve your clients across the country, help you with scale, market knowledge, and everything that you need to compete with the ever-growing increase in aggregators, whilst remaining independently owned. To achieve this, you need partnerships that are going to help you meet the needs of your clients and internal employees long term. In today's episode, Chip is joined by Jon and Clay from W3 Insurance in the Tampa Bay, St. Petersburg area. They are the most recent members to join RiskProNet. 2022-09-2329 minKnow Your Risk and Insurance Coverage with RiskProNetActive Shooter Training with Ted HayesActive shooting has been a sensitive topic. Mass school shootings as well as other threats of violence have spiked dramatically lately in the country. How can we prepare to manage this risk both corporately as a business and as an Individual? In today's episode, Chip is joined by Ted Hayes, the senior risk manager at M3 Insurance. For the past 29 years, Hayes has served as a safety and security consultant to school districts and municipalities in Wisconsin and throughout the United States. He specializes in active shooter training and he has worked extensively with both public and p...2022-09-1630 minKnow Your Risk and Insurance Coverage with RiskProNetProtecting Your Home from Risk and Wildfires with Adam Loner and Martha RicciWildfires are creating some serious problems for homeowners. The risk of owning homes in certain states has escalated due to infrastructure and wildfires. Adam and Martha of Moody Insurance Agency based in Colorado are familiar with the woes of ensuring a home in a wildfire zone. Listen to them discuss the state of homeowner’s insurance amidst the high rates of wildfires across the United States. On the episode, Adam and Martha also discuss some alternative ways to prevent and protect your home from fire risk. ResourcesConnect on LinkedIn with Chip Arenchild, Adam Loner, or Mar...2022-08-0931 minKnow Your Risk and Insurance Coverage with RiskProNetThe Sharing Economy of Insurance with Kevin Brooks Part 2What’s the sharing economy? Think Uber. There was a need for transportation and a surplus of drivers. With the sharing economy, there was an opportunity to optimize underutilized assets. Same thing happens in insurance. Kevin Brooks, an agency partner at Johnson Kendall Johnson, discusses how the sharing economy works within the world of insurance. Listen to Chip and Kevin dive into how insurance companies work smarter to optimize assets in the sharing economy. ResourcesConnect on LinkedIn with Chip Arenchild and Kevin Brooks Check out InterWest Insurance Services and Johnson Kendall Johnson Learn mor...2022-05-1827 minKnow Your Risk and Insurance Coverage with RiskProNetInflation and Homeowners insurance with Kevin BrooksWith inflation at its highest since the 1980s, American homeowners are experiencing painful insurance premiums and renewal rates. The cost of building new homes is more than last year. Global supply shortages create surges in construction labor and material costs. As a partner at Johnson Kendall Johnson insurance agency, Kevin Brooks specializes in homeowners insurance. Homeowners across America want to make keep their home safe from wildfires and water damage. Listen to Chip and Kevin chat about insurance’s role for safety in new home builds and against catastrophic events.ResourcesConnect on LinkedIn with Chip Are...2022-04-1828 minKnow Your Risk and Insurance Coverage with RiskProNetSpecializing is a superpower with Scott FarisSince specializing in construction and real estate, M3 Insurance Agency has seen massive company and culture growth. This new direction in the construction industry means learning the ins and outs of general liability contracts for their clients. For Scott Faris, a senior member of the Real Estate and Construction Risk Practice Group at M3 Insurance, specializing has provided opportunity for learning with other experts in the field. Listen to Chip and Scott discuss why specialization can elevate your agency. ResourcesConnect on LinkedIn with Chip Arenchild and Scott Faris Check out InterWest Insurance Services and M3...2022-01-2628 minKnow Your Risk and Insurance Coverage with RiskProNetMitigate risk and navigate Wraps with Charles Comiskey Part 2On the second of a two-part series, Chip speaks with Charles Comiskey of RiskTech Inc. about business insurance policies or Wraps. The industry has changed rapidly. Tune into this conversation about mitigating risk for large business projects involving contractors and employees. Resources Connect on LinkedIn with Chip Arenchild and Charles Comiskey Check out InterWest Insurance Services and RiskTech Inc. Learn more about RiskProNet check out our website. Follow us on Twitter. 2021-12-3134 minKnow Your Risk and Insurance Coverage with RiskProNetMitigate risk and navigate Wraps with Charles Comiskey Part 1If you’re running a business or project with multiple employees, this episode is for you. Wrap insurance, an umbrella type policy, provides coverage for general contractors, subcontractors, and individual employees. Learn how you can navigate a wrap policy for your business or project with Charles Comiskey, President of RiskTech, Inc in Houston, Texas.ResourcesConnect on LinkedIn with Chip Arenchild and Charles Comiskey Check out InterWest Insurance Services and RiskTech Inc. Learn more about RiskProNet check out our website. Follow us on Twitter. 2021-12-1730 minKnow Your Risk and Insurance Coverage with RiskProNetThe current cybersecurity landscape with Matt Lee of Pax8Cybersecurity is simple. It’s based on confidentiality, integrity, and availability. As Senior Director of Security and Compliance at Pax8, Matt Lee understands the significant measures to keep data protected and secure for your business. Since the internet boom, our ideas about technology and data have changed. So have our cybersecurity policies. Listen to Chip Arenchild and Matt Lee examine the infrastructure insurance brokers and IT providers use to protect data. ResourcesConnect on LinkedIn with Chip Arenchild and Matt Lee Check out InterWest Insurance Services and Pax8Learn more about RiskProNet check out our...2021-12-0332 minKnow Your Risk and Insurance Coverage with RiskProNetWhy preparing your business for cyber-crime is critical with Ryan Smith of Rigid BitsMitigation and risk assessment are increasingly important for businesses in the evolving cyber space. As an insurance consultant, Ryan Smith explains his collaborative efforts with IT and leadership teams to reinforce existing infrastructure and prepare businesses for cyber-attacks. Tune into this episode as Chip Arenchild and Ryan Smith explore how to select a good cyber insurance policy and what to do in the event of an attack. Resources Connect on LinkedIn with Chip Arenchild and Ryan Smith Check out InterWest Insurance Services and Rigid Bits Learn more about RiskProNet check out our website. F...2021-10-1641 minKnow Your Risk and Insurance Coverage with RiskProNetHow to navigate cyber threats in the wake of cybercrime and cryptocurrencyInsurance agencies are attempting to manage the high volume of cyber-attacks claimed each year. As cryptocurrency increases in popularity, so does the opportunity for individual cybercrime. What happens if the attacker comes back? Can you afford to pay the ransom again? Learn what you need to do to protect yourself and your business in today’s world of cybercrime. Join your host Chip Arenchild and cybercrime expert Patrick Hernandez from Sullivan Curtis Monroe on this episode about navigating cyber threats. Resources Connect on LinkedIn with Chip Arenchild and Patrick Hernandez Check out InterWest Insurance Services and...2021-09-2842 minKnow Your Risk and Insurance Coverage with RiskProNetRansomware and Cyber Insurance is for everyone nowLosing customers as a result of a cyber-attack may not be on your radar as a manufacturer or brick and mortar, but should it? Alexandra Bretschneider from RiskProNet Cyber Practice discusses how remote working has put cyber insurance to the forefront for businesses. The cyber world is still very young. Countries are still figuring out the proper legal action to deal with hackers. The insurance world knew this was coming. Now that we’re all online and working remotely, cyber insurance to protect against ransomware attacks is an important decision for all businesses. For more on cyber insurance, listen to...2021-09-1545 minKnow Your Risk and Insurance Coverage with RiskProNetWhy You Need a Local Insurance BrokerFires, building collapses, and identity theft. There’s a lot going on the world right now. On this episode, Chip Arenchild interviews Troy Moody of Moody Insurance Agency about the current state of insurance agencies. Chip and Troy talk about the advantages of working with a local insurance broker. This episode covers why having a strategic advisor to help mitigate risk identification is a must. ResourcesConnect on LinkedIn with Chip Arenchild and Troy Moody Check out InterWest Insurance Services and Moody Insurance Agency Learn more about RiskProNet check out our website. Follow us...2021-07-1314 min
Know Your Risk and Insurance Coverage with RiskProNetWelcome to the ClubBuying insurance got you frustrated? Confused? Welcome to the club. Look we get it. Insurance isn’t a one-size fits all process. RiskProNet is here to help you make well-informed insurance decisions. Be empowered.ResourcesLearn more about RiskProNet check out our website. Follow us on Twitter.2021-06-2502 min