Shows
The My Practice My Business Dental PodcastIf "A", Why Not "B"?Send us a textI'm always amazed at how dentists and their teams are completely brainwashed when it comes to business decisions that completely lack fundamental judgement of business skills. No business and thought leaders would ever put up with what we dentists do on a daily basis, let alone make business decisions that are not grounded in profitability so that the company can grow, profit, and thrive. It's time for dentistry to wake up and reclaim forgotten profitability again...Support the show2021-11-0126 min
The My Practice My Business Dental PodcastHow To Battle PPO PlansSend us a textThere are five steps in battling dental insurance plans. At MPMB, we have this down to a science, and hope all listening will engage to protect the integrity of dentistry.Support the show2021-10-1828 min
The My Practice My Business Dental PodcastOM/FO Training from the Big Island of HawaiiSend us a textWelcome to the MPMB office manager and front office training on the Kona Coast, Big Island of Hawaii, at the Westin Hapuna Beach Resort. Our training for front office personnel at MPMB is second to none. Those are not our words, those are the words of those we train. Listen to the curriculum and experience, and then get signed up for next years event ahead of time. This is a "do not miss" event. Mahalo.Support the show2021-10-1122 min
The My Practice My Business Dental PodcastBundling Distinct Dental Procedures and the New Utah Dental LawSend us a textEnough is enough. We as dentists can no longer do free dentistry on our PPO patients, yet that is precisely what third-party payers want us to do. It needs to stop right now. Look at what we did in Utah. Get involved with your state dental associations, copy Utah's House Bill 359, and show the leaders of your state dental associations why they need to get going on copying this law into your own state. It's the best thing Utah ever did for dentists and the patients they serve. And...we're just getting started...2021-09-2026 min
The My Practice My Business Dental PodcastRun The Numbers, Cerec Wins Everytime!Send us a textCAD/CAM technology simply makes dentists want to do better. And the patient experience is second to none. Cerec is leading this charge. If you're not going to DS World, you are missing out, and should just GO!Support the show2021-09-0724 min
The My Practice My Business Dental PodcastEffective vs. Ineffective Dental TeamsSend us a textFive components that differentiate effective dental teams versus ineffective dental teams. The first one deals with "trust" issues. Support the show2021-08-3025 min
The My Practice My Business Dental Podcast"The Unspoken Rules"Send us a textToday's podcast dives into excerpts from a book called, "The Unspoken Rules" by Gorrick. This is a great read and can be applied to dentistry to help practices do better.Support the show2021-07-2624 min
The My Practice My Business Dental PodcastIt's Good For Your Patient. Therefore, It Should Be Free...Send us a textWe had a dental product rep attend one of our introductory courses, and he was blown away with what he learned. Especially when he learned how dental offices can charge for his amazing product, instead of it being a loss leader of freeness to the patient, and just another expense for the dentist. Learning how to charge for technology is a barrier breaker for dental sales reps. Maybe MPMB should be training dental sales reps as well...Support the show2021-07-1220 min
The My Practice My Business Dental PodcastClarifying Manipulative Dental Insurance VerbiageSend us a textJust because a #dental #insurance company states something doesn't make it true. I know that sounds unrealistic, but we see this crap all the time. We investigate dental insurance #contracts, newsletters they email us, and state #laws that govern those lovely third-party-payers. My dental colleagues, learn to push back, and do it correctly. It will mean thousands of dollars of increased #revenue each month when you do. Support the show2021-06-2821 min
The My Practice My Business Dental PodcastSolo Dental Practices Rock!Send us a textOpening up a solo dental practice isn't as difficult as most are led to believe, and they become quickly profitable with just a little bit of business training with the dentist/owner. Support the show2021-06-0134 min
The My Practice My Business Dental PodcastTeaching Dental Teams How to Think, Not What to ThinkSend us a textFor years we've been told "what to think" instead of "how to think" when it comes to the clinical business of dentistry. We need to dismiss the "dictators of thought" and allow rational thought, or thought leadership, to govern our decisions in business and life. Do you, Doc, encourage innovation and thought leadership within the ranks of your dental team? Or do you allow third-party payers and dental associations to dictate your business, your life?Support the show2021-05-2426 min
The My Practice My Business Dental PodcastWhat Price Should You Place on your Dental Team's Education?Send us a textIt's simply time to invest in formal and "realistic" training for our front office team members, especially the Office Manager.Support the show2021-05-1731 min
The My Practice My Business Dental PodcastA Letter To Your Patient, From the Dental Insurance Plan You Just Terminated...Send us a textTracy reads the letter, Dr. Rob comments... Good job to the Dentist who got rid of them as a provider. Wouldn't it be nice if we could all get rid of all PPO Plans and go back to indemnity plans... That alone would improve the oral health of a Nation.Support the show2021-05-1125 min
The My Practice My Business Dental PodcastComprehensive Dental Office Manager Training in Hawaii: because they deserve it!Send us a textIt's time for dentists to invest in the person that they have great expectations from, yet most have never received formal training. That's right, it's your office manager, and possibly the entire front office team. Let us help them help you! Send them to Hawaii for training this fall, and we will send back an office manager with knowledge and skills to increase your net revenue with the need-based dentistry you do every day. Guaranteed!Support the show2021-05-0338 min
The My Practice My Business Dental PodcastDental Associations, Dental Insurance, and You!Send us a textI'm joined with Tracy on this episode, talking about some of the "hot topics" surrounding dentistry today. We all need to keep fighting the fight for our profession.Support the show2021-04-2642 min
The My Practice My Business Dental PodcastDental Thought Leaders Who Choose To Do NothingSend us a textFreeloaders of Dentistry who choose to do nothing as others do things that help them need to be called out in a nice way. We need leaders not followers...enough said. Support the show2021-04-0520 min
The My Practice My Business Dental PodcastBattling the Complex World of Dental CoverageSend us a textThere is so much all of us can do when it comes to passing laws in each of our states that protect dentists and the patients we serve. I hope that the state dental associations can humbly accept the help from dentists who may not have positions within their organizations, but who have knowledge and skills to get things done when it comes to working with state representatives. Utah H.B. 359 is one of those laws recently passes where our company made it happen...Support the show2021-03-2931 min
The My Practice My Business Dental PodcastA Patient's Perspective on CAD/CAM TechnologySend us a textMy interview with two of my patients on CAD/CAM Technology. The information they give is priceless to dentists everywhere. Support the show2021-03-2225 min
The My Practice My Business Dental PodcastA Patient's Perspective on Periodontal DiseaseSend us a textI interviewed one of my patients after he told me about his experience with his previous dentist. He told his former dentist his gums would bleed when he brushed, and especially when he flossed. Yet, no periodontal disease was ever diagnosed, until he visited our office. There are great "take-aways" from this interview that I hope all of us remember.Support the show2021-03-1522 min
The My Practice My Business Dental PodcastWhat to Pay Your HygienistSend us a textI loved reading some posts on the Utah Dental Networking Group that Tracy showed to me just the other day. I hope his podcast is helpful on how to pay your hygienist. When the hygiene department is profitable, everyone does better. It's tough with PPO reimbursements, but it can be done with a little bit of training from us here at MPMB.Support the show2021-03-0125 min
The My Practice My Business Dental PodcastFrequency: How Dental Insurance Companies Eliminate Procedures, or Reduce PaymentSend us a textThink about it, dental insurance companies have eliminated certain codes from their payable lists. From anesthetic to PPE, and from acid etch and bonding to build-ups. It's all about frequency. What do I mean? It's simple, they have algorithms that point to procedures we do all the time, and they realize that if they can alter just one thing, if they can eliminate payment on one particular procedure that is done often, that will save them millions of dollars over the course of one year. It's really brilliant business on their part, but...2021-02-1528 min
The My Practice My Business Dental PodcastDavid and Goliath: MPMB and the Dental Insurance IndustrySend us a textWhat happens when the philosophies of dental insurance companies collide with the quality of patient care dentistry can deliver? A continuation of our battle on Utah's Capitol Hill. What has become clear is this: there are a handful of dental insurance companies that are honestly trying to do the right thing for their clients who happen to be our patients, and there are many dental insurance companies who are deceptive, non-transparent, and attempt to blame dentists for their reasons of downcoding, bundling, and forcing us to do free dentistry with terms such as "...2021-02-0828 min
The My Practice My Business Dental PodcastYour Problem Isn't More Patients, It's Actually ProfitabilitySend us a textIf you have increases of patients who are paying at 60% of your fee-for-service fees (PPO patients), and your overhead is 60-70%, you're simply cost-shifting your FFS patients to cover your PPO patients. How can you be profitable on those PPO patients? That's where MPMB's Clinical Business of Dentistry Training comes into play.Support the show2021-01-2513 min
The My Practice My Business Dental PodcastAn Exciting Announcement from MPMB at Utah's Capitol Hill!Send us a textAll of us here at My Practice My Business have been busy working at Utah's Capitol Hill on three legislative bills that will help dentists and their patients in the State of Utah. If these bills are passed, they will be passed on to other states. Support the show2021-01-1808 min
The My Practice My Business Dental PodcastMy Dental Docs: why it increases case acceptanceSend us a textTake your time at the end of the appointment when patients need treatment. It's not a major rush to get them out of the office at this stage of the game. Give your case presentations from the heart, not some script. Patients can tell the difference.Support the show2021-01-1127 min
The My Practice My Business Dental PodcastIn-House Dental Membership Plans: are they right for you?Send us a textFor years, I have never been a fan of "in-house plans." I have recently (four months ago) signed up for one. More out of curiosity than anything, just to see if they are really worth it. There are many companies out there who are selling "in-house membership plans", or the administration of them, so you can be competitive with #insurance plans. But are they right for you? What are thy, and how do they work? Are they just a #discount plan? In this podcast we are going to discuss some of the advantages...2021-01-0425 min
The My Practice My Business Dental PodcastWhat is Palliative Treatment?Send us a textCan and should you use D0140 Limited Exam with D9110 Palliative Treatment? The answer is in this podcast.Support the show2020-12-1413 min
The My Practice My Business Dental PodcastBilling out Fee-For-Service Fees to PPO Plans: truth be toldSend us a textThe pro's and con's about what fee you attach to those insurance claims. Support the show2020-11-3020 min
The My Practice My Business Dental PodcastWhen to Let Go of that Essential EmployeeSend us a textWe've all been there, sleepless nights, irritable bowel syndrome, tension at home, all because of that "one employee" who you know is aggravating you and your team, let alone your patients. But you just don't have the courage to tell them "you're fired." Doc, learn to just "let go" and trust it will get better.Support the show2020-11-1619 min
The My Practice My Business Dental PodcastDental Insurance Companies are in it to Make Money, Whatever it Takes!Send us a textHere in Utah we are working on State Laws that will help dentists in all States when it comes to protecting our patients, and being paid fairly for the services dentists provide. Think about this, if "up-coding" of procedures is a felony, why are dental insurance companies allowed to "down-code" procedures to get gain?Support the show2020-10-2627 min
The My Practice My Business Dental PodcastThe Business Reality of the Dental CareerSend us a textThere's a certain segment of our dental training that doesn't get the attention it deserves, and that is preparing for retirement. 95% of dentists are not prepared! There are many reasons that prevent dentists from preparing, and most of the time it comes down to profit margins on the dentistry they provide. If dentists are busy in their practices, they've made payroll, and there's money left over in the checking account, they believe they are doing just fine. Dentists who are successful at having a retirement account that will maintain their current, or desired...2020-09-2828 min
The My Practice My Business Dental PodcastConflict in the Dental OfficeSend us a textAs if being a dentist isn't stressful enough, we also get to deal with the second highest cause of stress in the workplace, that of blending together the people who work for us. In this episode we discuss reasons for dental office conflict, how job titles often times cause issues, and how to fix issues with team members before it becomes a problem. Support the show2020-09-1431 min
The My Practice My Business Dental PodcastDirect Operating Costs and Profitability: how our best thought leaders continue to miss the mark...Send us a textDirect operating costs are to be viewed on an hourly rate. Knowing this number is mission critical in setting your fee-for-service fees, and determining if a particular dental insurance is worth being a provider for. As in any business, profits and profitability are key to maintaining a thriving and successful practice.Support the show2020-08-1732 min
The My Practice My Business Dental PodcastAre You Ready for the Next Attack on Your Dental Business?Send us a textIn this podcast you will hear about discussions I've had with colleagues on things they have learned from the Covid-19 pandemic. They discussed with me things they are grateful they did, and things they wished they could have done, and things they have learned from our training that have helped them with their dental practices.Support the show2020-08-1028 min
The My Practice My Business Dental PodcastDid an Oral Surgeon Really Say That?Send us a textStop making up excuses for not offering ridge preservation on every adult extraction. It should be your patient's choice, not yours. Oral Surgeons, of all dental colleagues, should know better... I was shocked with my neighbor's story. She would have been happy to pay for the procedure had she have been given the option. Never judge a patient on whether they can pay for it or not. I made that mistake early in my career, never to do that again.Support the show2020-07-2920 min
The My Practice My Business Dental PodcastAre You Training Your Patients, or are your Patients Training You?Send us a textIt's time to start training your patients, if you haven't already, that dentistry isn't free.Support the show2020-07-2216 min
The My Practice My Business Dental PodcastFree Dentistry Syndrome: is it the Dentist, Front Office, or Both?Send us a textNot charging for the amazing dental services you provide hurts you Doc, and your dental team.Support the show2020-06-2915 min
The My Practice My Business Dental PodcastPPE and the Delta Dental Push BackWhy is Delta Dental pushing back the most, over any other dental insurance, to prevent us from charging our patients for PPE? You know, the PPE that has increased your costs of goods, that has affected your direct operating costs. You can easily circumnavigate their attempt to control your practice in regards to this, and many other protocols and procedures that have increased your overhead directly. You doc, need to push back!Support the show (http://www.mypracticemybusiness.com)2020-06-2216 min
The My Practice My Business Dental PodcastFor Many of You: Don't Ask The ADA for Help Again...Ever!The American Dental Association has tried to help all of us during this pandemic, and they have done a fantastic job. Yet, so many of you have slapped them in the face because of your ignorance in business. They go to battle on our behalf to get dental insurance companies to cover PPE under D1999, and the dental insurance companies pretty much told them where they can go. So, they tell us to bill it anyway with a narrative, in hopes the dental insurance companies will get the picture, and that is PPE is increasing our costs of goods...2020-05-2635 min
The My Practice My Business Dental PodcastCharging for PPE: personal protective equipmentYES! You can charge the patient directly for your PPE until such time the dental insurance companies decide, if ever, to pay you for the increased costs of goods. AND, go directly to your State Department of Health for the recommendations, rules, etc. on what your PPE clothing, barriers, and protocols should be. Stop listening to all the hype out there. Your state authorities are to be followed, not anyone else. Minimize your risks as best you can and stay safe. Support the show (http://www.mypracticemybusiness.com)2020-05-0421 min
The My Practice My Business Dental PodcastWhy is Change so Difficult to Achieve?Send us a textLearning new skills, going through new trainings, purchasing new technology all requires change. Maximizing those skills, trainings, and technology requires implementation. In this podcast we go over how to make change happen!Support the show2020-04-2216 min
The My Practice My Business Dental PodcastWhat? No Up-Front Cost for MPMB Training? We are Giving Back...Send us a textDuring this tough time for most dental practices, we wanted to give back. We have gone virtual with our training, and there are no up-front costs. We don't make money unless you make money. Dental Consulting the way it should be! Call us today and get scheduled for the most incredible dental business training you will ever see. Support the show2020-04-1418 min
The My Practice My Business Dental PodcastOur Best Thought Leaders in Dentistry Suffer from the Status-QuoSend us a textAfter reading several publications in the dental industry with regards to increasing production within our dental practices and mastering insurance protocols, it's safe to say the status-quo with what has been taught for years is alive and well. No wonder we had so many bankruptcy's in dentistry last year. They still don't get it. MPMB has the answer. Just ask our wonderful clients.Support the show2020-04-0721 min
The My Practice My Business Dental PodcastTask Managers vs. Task ThinkersSend us a textIt's amazing how we have become, or have limited ourselves, into being "task managers". What makes a "task thinker"? Someone who is usually educated, either with lots of formal education, or on-the-job learning, not training. Task thinkers are able to problem solve, think outside of the box, and more quickly adapt and overcome problems. I believe anyone can be a task manager, but I want task thinkers. I want team members who look for opportunities, not obstacles. Support the show2020-03-3033 min
The My Practice My Business Dental PodcastOur Thoughts and Prayers are with All of YouSend us a textThis is without a doubt one of the toughest times I've seen in our Nation. Lots of shaming and bullying going on with dental networking groups within our state, dentists just trying to hold on as they are still seeing patients that are willing to come in. Misinformation, conflicting information, and decisions trying to be made as to how best to handle what is going on in the world at this time. Our Nation reeling from the economic effects that one little bug has caused. Our thoughts and prayers are with all of...2020-03-2318 min
The My Practice My Business Dental PodcastAn Office Manager's ValidationSend us a textAn office manager on day two of our training said to me, "I went home and told my husband that I knew I wasn't crazy. I knew there had to be a better way to present treatment, and actually get paid fairly for it. Not just with PPO insured plans, but also with our fee-for-service patients too." We contrast the above office manager with one that has done all she can to tell our MPMB rep how wrong we are with offering choice and being paid fairly for better, more expensive technology. How...2020-03-1618 min
The My Practice My Business Dental PodcastBusiness 101 for Dental HygienistsSend us a textThis past week there were several comments about the wages being offered new dental hygienists in the State of Utah. They couldn't believe many docs were offering a starting salary of $25 per hour (sorry docs from other states, it's just supply and demand). In this podcast, I give the history of the wages of dental hygienists in the State of Utah, where they are currently, and why they are at an all-time low. All I can say to our hygienist colleagues is, WELCOME TO OUR LIFE AS DENTISTS! Welcome to the low reimbursement...2020-03-0929 min
The My Practice My Business Dental PodcastWhat Does a Dental Business Look Like?Send us a textToday we give you seven talking points of what your dental business should look like. Obviously, this isn't a complete list, but it is one that consumers look at. Remember, consumers are patients, and dental patients are consumers. They buy dental care. You sell dental care. It's a business thing. Don't become complacent when it comes to the look and feel of your dental business.Support the show2020-02-2418 min
The My Practice My Business Dental PodcastTeam Development in our Nation's CapitalSend us a textThis past week I was fortunate enough to witness a graduation ceremony with some of our Nation's finest. One of the speakers gave a powerful yet simple talk on teamwork. If only all of dentistry could have heard it. So here it is, and then some, on the principles of team development in the dental office.Support the show2020-02-1735 min
The My Practice My Business Dental PodcastDental Eyes Were Opened at the Bellingham Washington SeminarSend us a textAll of you need to know our Clinical Business of Dentistry Introductory Seminar is always being updated. We continue to place new information in our presentations as we go. However, I know the training so well, that I'm not as focused on what I'm teaching as much as I'm focused on the eyes of the audience I'm training. Nothing is more powerful than seeing the eyes of nearly an entire audience come to life with information they nearly can't believe is true. The progression goes like this: wow, this stuff is for real...2020-02-1030 min
The My Practice My Business Dental PodcastPlease, Save the Jawbone!Send us a textWhy are there so many dentists not offering ridge preservation to their patients who need surgical extractions, or any extraction for that matter...baby teeth not included. If only you could see all the x-rays and intra-oral images I have gathered over the years showing the benefits from this procedure, you would put it into practice on all of your extraction patients. It's not only one of the most beneficial dental procedures we do in dentistry, it's also one of the few where you are actually profitable on every time.Support...2020-02-0318 min
The My Practice My Business Dental PodcastPreventing Fraud and Embezzlement in your Dental PracticeSend us a textOur thought leadership here at My Practice My Business is in protecting the office manager and all team members, in addition to the dentist owner, when it comes to fraud and embezzlement. Unfortunately, over 70% of all dental practices will experience fraud and embezzlement at least once in their dental career. So how do we prevent it? By working hard to prevent those we care about from being tempted to do something wrong, and implementing protocols that helps keep everyone from succumbing to temptation.Support the show2020-01-2740 min
The My Practice My Business Dental PodcastThe Business Cycle of Direct and Indirect Pulp CapsSend us a textDental insurance companies, most of them, simply do not cover direct and indirect pulp capping. They state in their rules and regulations that dentists are to bundle them with the "global" composite filling. Yet the ADA states that bundling of procedures is potentially fraudulent, and I support that statement completely, so should you. In this podcast, I give my thoughts on the history of pulp capping, and why it was done all the time, and where we go in the future. Remember, it's about the patient just as much as it is for...2020-01-2022 min
The My Practice My Business Dental PodcastWho Pays For Dentistry?Send us a textEveryone thinks that whatever the contracted rate with a patients insurance company states is what they can charge. Nothing could be further from the truth when it comes to more expensive products and services. And when dentists and their teams write off collectable revenue, it harms everyone! Why is this done? Because dentists and their team members lack "real" business training. That's where MPMB comes into play. Investigate who we are, because we have truthful answers and real clinical business of dentistry training. Support the show2020-01-1316 min
The My Practice My Business Dental PodcastThe MPMB 2020 IntroductionSend us a textThis is our launch for the New Year Season Two! Thank you to the hundreds of listeners. I hope that all of us can apply Lou Holtz's three statements of life to our dental practices:1. Do what is right.2. Do your best.3. Show people you care.Here's to an awesome year of profitable dentistry, caring for those we serve.Support the show2020-01-0613 min
The My Practice My Business Dental PodcastYou've Been Lied to Long EnoughSend us a textDentists, Office Managers, enough is enough. Stop believing the false narratives propagated by so many people in our dental profession. Isn't it time for you to learn and embrace the truth about reclaiming forgotten profitability in dentistry again? Contact us here at My Practice My Business, we'll show you how it's done, legally, ethically, and easily.Support the show2019-12-1634 min
The My Practice My Business Dental PodcastTrust Goes Both WaysSend us a textOver the past year I've had the opportunity to meet some awesome office managers in dentistry. They simply want to do their job, they want to be trusted, and they want to trust the dentist will let them bloom where they are planted. What holds dentists back from letting them do their jobs? Trust... So implement protocols that keeps everyone trustworthy, get training for those awesome people up front, and let them do their jobsSupport the show2019-12-0919 min
The My Practice My Business Dental PodcastI Only Put In The Best For My Patients...Send us a textOne business concept I continually see with dentists and team members that is so difficult for them to overcome is the mindset of delivering to the patient exactly what they are willing to pay for. Such a simple business concept that most in dentistry fail to understand.Support the show2019-12-0215 min
The My Practice My Business Dental PodcastDental Labs, CAD/CAM, and Market ShareSend us a textIt has been one weird week. From my lab tech's conversation, to seeing Glidewell Dental Lab now selling CAD/CAM, to finishing up my Cerec Training with Patterson Dental. Dental Technology has definitely taken a new twist. Digital Dentistry continues to take market share from traditional dental labs, and I don't have an answer as to when it will stop, or more correctly, if it will stop. Traditional crown and bridge labs need to start looking for diversification to stay ahead of what is coming with digital dentistry.Support the show2019-11-2529 min
The My Practice My Business Dental PodcastA Month of Gratitude, in dentistry, and beyondSend us a textIn this podcast we reflect on MPMB team training, CAD CAM technology, and the men and women who serve, and who have served in our the military, law enforcement, and first responders. November is simply a month of gratitude.Support the show2019-11-1827 min
The My Practice My Business Dental PodcastThe Non-Supported Office ManagerSend us a textOur guest today is Tracy Thorup, General Manager at My Practice My Business. You've all heard me talk on the dichotomy of dentistry where nearly everyone within the dental team has formal training, except the office manager. Very few office managers have business degrees, yet we docs place them in positions where our expectations are often times unrealistic commensurate to their actual training and expertise. It's time we start to invest in their training to help them more easily fulfill their jobs, and have greater satisfaction in dentistry.Support the show2019-11-0429 min
The My Practice My Business Dental PodcastCase Acceptance Means Nothing if you're not ProfitableSend us a textSo many dental entities talk about how they can increase your case acceptance if you sign up for their programs. They proclaim to be able to generate more income for your practice by simply following their case acceptance protocols. What they fail to realize is the fact that increased case acceptance means nothing if your profit margins are slim or non-existent. Oops. Simply put, increased case acceptance does not translate to increased profitability. At MPMB, we teach dentists and their teams how to increase profitability on dental procedures, and how to be paid...2019-10-2821 min
The My Practice My Business Dental PodcastHard Skills vs. Soft Skills: How they affect your dental practiceSend us a textWhat is happening to soft skills in today's work force? Hard skills are related to specific technical knowledge like the art of performing dental procedures and the training we receive to do so. Soft skills are personality traits such as leadership, communication or time management capabilities.Both types of skills are necessary to successfully perform and advance in most jobs, especially dentistry!Support the show2019-10-2117 minThe My Practice My Business Dental PodcastMy Practice My Business Dental Podcast IntroductionSend us a textHow Dr. Rob Thorup was trained by the regional dental manager at Blue Cross Blue Shield on increasing profitability with both PPO and UCR patients by simply offering choice where there is a differential in cost of goods, and charging for it!Thanks for tuning into the My Practice My Business podcast. You can find additional podcasts you may have missed that will help you with your dental practice at apple podcasts, and remember to become a subscriber to our podcast.Many of you have asked how to help...2019-10-1520 min
The My Practice My Business Dental PodcastIs Dentistry Going Digital? It Already Has!Send us a textMy experience at DS World was fantastic. You should go next year! Dentsply Sirona did an excellent job putting together a dental educational event that is second to none.Support the show2019-10-1424 min
The My Practice My Business Dental PodcastUp-Coding vs. Up-GradingSend us a textDo you know the difference between "up-coding" vs. "up-grading"? One could lead to thousands of dollars of increased revenue to your practice and the other would be detrimental to your career. Know the difference!Support the show2019-10-0716 min
The My Practice My Business Dental Podcast10 Suggestions for Dental Team Members to be Categorically Great!Send us a textGo beyond categorically average, bloom where you are planted, and become categorically great!Support the show2019-09-3020 min
The My Practice My Business Dental PodcastYour Patient Has Gas, and You Gave It To Them!Send us a textStop giving your services away. Patients don't really appreciate it, they expect it. When you do this, it gives dental insurance companies even more fuel to attempt to bundle your procedures, and there goes your profitability even more.Support the show2019-09-2315 min
The My Practice My Business Dental PodcastSo Much Misinformation Out There: Let's Help Each OtherSend us a textThere are tons of great questions, comments, and advice that happens out there in the world of dentistry. Some of it antiquated, some of it out in left field, but there are many individuals out there who do know what they are talking about. Those individuals have kept up on their business and clinical skills. Unfortunately, there are many who continue to regurgitate misinformation as if it were dental business doctrine, because they heard it from some lecturer who professed to be an expert on their topic. Those wonderful people, the presenters and...2019-09-1623 min
The My Practice My Business Dental PodcastDirect Operating Costs Per HourSend us a textDirect Operating Costs per hour are one of the most important business concepts we must master in our dental practices if we want profitable businesses.Support the show2019-09-0914 min
The My Practice My Business Dental PodcastOh My, Look What Medical Has Discovered: Upgrading!Send us a textYou can have three things in every health care system: Those three things are affordability, universality, and quality. However, every health care system can only guarantee no more than two of the three at a time. Because of the current medical system, and their reimbursement rates, physicians have discovered a way to "upgrade" their services so they can maintain the quality of care they, and their patients, want to have. Dentistry is no different. Only thing is our upgrading comes in the form of products and procedures when done correctly with both insured...2019-09-0314 min
The My Practice My Business Dental PodcastControlling Words Soon Become Believable, Just Ask Your Patient or Office ManagerSend us a textThose who control the words that are used in dentistry, control the mind of the dentist, dental team, and unfortunately the patient. The verbiage on estimation of benefits, or EOBs, are often times damaging to the doctor/patient relationship, make the front office look incompetent, and can simply damage the patient trust in a dental office. Words that are used have meaning, even when those words are misleading, or flat out dishonest. Dental teams need to push back, and call-out dental insurance companies when these tactics are used.Support the show2019-08-2621 min
The My Practice My Business Dental PodcastThe Nickel and Dime SyndromeSend us a textInsurance companies want us to bundle our services, team members think that layering fees will come across as "nickel and diming" our patients. The practice needs to be profitable. Understanding the definition of nickel and diming will help you overcome your unjustifiable feelings of guilt for charging for what you do. Support the show2019-08-1913 min
The My Practice My Business Dental PodcastTeam Engagement: Is Everyone On Board?Send us a textLearn the 8 areas of being a team leader, not a follower. That includes you Doc!Support the show2019-08-1310 min
The My Practice My Business Dental PodcastLocal Anesthesia, Suturing, and the ADA: We Need Your HelpSend us a textWe here at My Practice My Business are engaged in having restricting verbiage removed from the ADA CDT Code Books. Anesthesia and Suturing should not be given away as free ticket items to our patients. They come with a cost of goods to our practices just like anything else we do. You should be able to charge for the services you provide.Support the show2019-08-0515 min
The My Practice My Business Dental PodcastTo Permit Ignorance Is To Empower ItSend us a textIgnorance and Complacency, two terms that hold dental practices back from learning how to achieve greatness.Support the show2019-07-2915 min
The My Practice My Business Dental PodcastFeatures vs. Benefits and the Purchases Dentists MakeSend us a textWhenever sales reps from dental companies teach us about new technology available for purchase, they always teach us the features of the materials, machines, etc. What we need to hear is does it benefit our patient, and is there a direct return on our investment. Unfortunately, they are only taught the sales bullet points the manufacturers give them. However, at MPMB, we can teach you how to turn that technology into a profit center while providing your patients with the highest quality in oral health care.Support the show2019-07-2221 min
The My Practice My Business Dental PodcastFear Not the Power of Dental Fear: my interview with Wes Jankowski of CEO DentistSend us a textAre we going to run our dental practices as a business or a hobby? We welcome our good friend and strategic partner, Wes Jankowski, to our podcast. Wes is the president and owner of CEO Dentist out of Denver, Colorado. His insights are fantastic, and we hope you enjoy his thought leadership with Dr. Rob.Support the show2019-07-1554 min
The My Practice My Business Dental PodcastWhy Periodontal Treatment Fails: a business approachSend us a textAll too often patients with periodontal disease are seen for scaling and root planing, and then placed on "forever" periodontal maintenance. Hygienists save lives! Yet, the majority of dental offices simply do not give them the time required to eliminate periodontal disease due to time constraints in the schedule. But the biggest problem is when the patient comes back for their initial treatment exam, they typically have additional need for more scaling and root planing. This never gets treatment planned, and the patient is asked to pay an additional amount of money for...2019-07-0821 min
The My Practice My Business Dental PodcastThey're Lowering Reimbursement Rates Again!Send us a textDelta Dental believes we make too much as dentists. More decreases from them, and other dental insurance plans, are on the way! Support the show2019-07-0121 min
The My Practice My Business Dental PodcastRead the CDT Code Book from the ADASend us a textDentists and dental office managers not reading the CDT Code Book cover to cover to operate their dental practice would be equivalent to a pilot not reading the pilot operating handbook of the aircraft they are going to fly. READ THE DANG BOOK! You don't need other peoples adjunct books to understand the ADA's CDT Code Book to run your practice and bill out codes related to services you provide. It's simply common sense.Support the show2019-06-2412 min
The My Practice My Business Dental PodcastDigital Images Cost Nothing: and other such nonsense!Send us a textI recently saw an exchange of thoughts on a national dental office manager forum where the large majority of OM's felt their docs should take digital images for free on patients where they could not locate their x-rays, pano's, and other such pictures. IT'S NOT FREE TO THE DOC! Digital radiography is expensive, and there is an associated cost of goods that has a direct financial impact on the practice. It's not a courtesy to give them away for free.Support the show2019-06-1720 min
The My Practice My Business Dental PodcastGP's and Specialists: It's all about the patient!Send us a textI interviewed Dr. AJ Stosich of Aspire Oral Surgery here in Utah. It's always eye opening to get a specialists perspective on patient care, and AJ was kind enough to share his time with me to give all of us some great advice and jewels of wisdom with caring for our patients. I have been referring to Aspire Oral Surgery on and off for years, and exclusively since the beginning of 2019. The specialists and team members at Aspire Oral Surgery are fantastic, and my patients have had exceptional care with them. That's the "...2019-06-1043 min
The My Practice My Business Dental PodcastOffice Managers: Be a Leader, Not a FollowerSend us a textI had a grade school teacher who taught me to be a leader, not a follower. I hope that doctors and office managers, and all team members will stop following blindly those who profess to know everything, and study on their own the truths about dental insurance, running their practices, and other things that tend to drag on our bottom line of profitability and patient care.Support the show2019-06-0323 min
The My Practice My Business Dental PodcastMemorial Day and Team DevelopmentSend us a textA tribute to the men and women who serve our country, and who have given the ultimate sacrifice so that we can enjoy the freedoms our founding fathers built for us.With that said, learn the stages of team development taught in our military institutions, and throughout the business world.Support the show2019-05-2725 min
The My Practice My Business Dental Podcast8 Crucial Facts About Patient RetentionSend us a textRetention of patients, building and maintaining your dental practice, requires you to look at: -Thought Leadership-Office Culture-Branding, or fulfilling your promises to patients and staff-Consistency of your brand-Quality Improvement-Commensurate PayThese above topics are directly intertwined with retention of first time patients. The question we all need to ask ourselves is this: how do we measure up to retaining our patients?Support the show2019-05-2018 min
The My Practice My Business Dental PodcastDoctor, who is your competition?Send us a textMost would have us believe other dentists are our competition. However, our primary competition in dentistry is actually non-dental businesses that compete for our patient's dollars. In other words, "Corporate America". Learn how to give your dental practice the competitive advantage.Support the show2019-05-1321 min
The My Practice My Business Dental PodcastThe "YNINDI" SyndromeSend us a textIt amazes me how often I run into dental team members who suffer from the "YNINDI" Syndrome. This syndrome is no respecter of generations, dental team members, and often times includes the dentist. This syndrome can produce the "kiss of death" to any dental practice. Learn how to recognize it, and eradicate it from your practice.Support the show2019-05-0622 min
The My Practice My Business Dental PodcastWhitney, the Office Manager, Tells Her StorySend us a textNothing is more powerful than hearing how an office manager pushed back with the insurance company, in a nice way, to benefit both the patient and the doctor she works for. Thanks to an "aSTUte, forward thinking Patterson Rep", listen to her unique perspective and experience going through our Clinical Business of Dentistry Team Training, and how she continues to implement what she has learned. Most important, their revenue increase simply by giving the patient their choice in materials and services, and being paid fairly for said services.Support the show2019-04-2933 min
The My Practice My Business Dental PodcastSelf-Induced Insurance CourtesiesSend us a textWhen did it become a "badge of honor" to give your services away to PPO insured patients when you already are discounting your fees to the point of running in the red? This podcast addresses this ridiculous business practice that has been propagated for years in dentistry. Don't do it!Support the show2019-04-2222 min
The My Practice My Business Dental PodcastDisney and your Dental PracticeSend us a textLearn how your dental practice can benefit from attending Disney Institute. Nobody does customer service like Disney Corporation, and learning key customer concepts from Disney will greatly enhance any dental practice.Support the show2019-04-1515 minThe My Practice My Business Dental PodcastWhere did my profits go?Send us a textLearn how dental insurance companies are trying to change the business of dentistry.Support the show2019-04-0821 minThe My Practice My Business Dental PodcastCase Presentations are Sales CyclesSend us a textLearn the six touch points to dental case acceptance, and why they pattern the business sales cycles.Support the show2019-04-0132 minThe My Practice My Business Dental PodcastPractice FeesSend us a textFee surveys are like the blind leading the blind. Set your fees by the methods we teach in this podcast.Support the show2019-03-2515 minThe My Practice My Business Dental PodcastThe Statistical State of Dentistry: in Utah and BeyondSend us a textThis episode contains powerful statistical information about wages, PPO plans, and information on being profitable in your dental practice regardless of being driven by insurance or fee-for-service patients.Support the show2019-03-1819 min
The My Practice My Business Dental PodcastThe Dichotomy of DentistrySend us a textFront office team members, especially the dental office manger, are often times asked to do the most with the least amount of training in comparison with other dental team members. It's time to invest in them and give those front office team members the tools and training they need to be able to do their jobs more easily, and with greater satisfaction.Support the show2019-03-1120 minThe My Practice My Business Dental PodcastAn Email Worth SharingSend us a textAre we giving our patients a "Disney" experience? Do we battle dental insurance companies on their behalf? We all have real-world experiences. Here is one to learn from. And no, you do not need to bundle procedures like dental insurance companies want you to do. The ADA states: "bundling of procedures to be potentially fraudulent."Support the show2019-03-0420 min
The My Practice My Business Dental PodcastPlease, Make It Stop, It's Not a CourtesySend us a textLearn why dentists and some of their team members feel the need to routinely give away dentistry as a courtesy to their patients. Then learn why you shouldn't make this "practice" a part of your practice.Support the show2019-02-2520 min
The My Practice My Business Dental PodcastCase Acceptance: It's a Biology Thing!Send us a textLearn about how your case presentations need to connect to the "why" in the limbic system of the brain for your patients to choose oral health care over other purchases they may want to make. Explore the patent-pending system My Dental Docs that emotionally connects your patients to their needed oral health care. Learn how to bridge the gap between diagnosis and case acceptance.Support the show2019-02-2022 min
The My Practice My Business Dental PodcastWhy every extraction deserves ridge preservationSend us a textFour reasons your patients should be offered ridge preservation:1. It maintains the periodontal integrity of the adjacent teeth.2. It preserves the right for future implant placement.3. It maintains the ridge integrity for better implant options.4. It improves the fit for fixed and removable prosthetic options should the patient choose those restorative options.If you know the benefits, why aren't you offering this with every surgical extraction???Support the show2019-02-1921 min