Shows
TIQUE Talks: The Business Podcast for Travel Advisors169. Hot Take: Your December ChecklistJOIN THE WAITLIST → tiquehq.com/ai
TIQUE x Kha Ly: The AI Masterclass for Travel Advisors
If you think you can wait until January to set 2026 goals and make business tweaks, think again! This week’s Hot Take breaks down the exact December checklist every advisor should be working through before WAVE season hits and your inbox explodes. From tightening your pricing and contracts to cleaning up your workflows and giving your financials a much-needed audit, Robin and Jennifer walk you through the behind-the-scenes tune ups most advisors skip and regret later. Also, stick...
2025-11-2817 minTIQUE Talks: The Business Podcast for Travel Advisors167. Hot Take: The Promise Of A Planning Fee→ JOIN THE NICHE COMMUNITY ←
This week’s Hot Take covers the always spicy topic - planning fees. During a recent presentation for the Travel Institute’s alumni week, someone asked the question: How do you introduce fees to previous clients who’ve never paid one before? This episode touches on that, but the real heart of this conversation is for advisors who are already charging fees and want to elevate the way they talk about them. Jennifer and Robin flip the script on planning fees and unpack what you’re actually promising your clients when you charge on...
2025-11-2110 minTIQUE Talks: The Business Podcast for Travel Advisors165. Hot Take: Why You Need A Digital Detox→ JOIN THE NICHE COMMUNITY ←
Feeling fried, foggy, or like your brain is running 47 tabs at once? You are definitely not the only one! In this week’s Hot Take, Robin and Jen dig into the dark side of productivity culture and why unplugging might actually be the most productive thing you do this month. From social media doomscrolling disguised as “research” to the illusion of rest that still involves your phone, they share how disconnecting can help you rediscover creativity, clarity, and your actual personality. If you have been craving space to think again, this is your rem...
2025-11-1415 minTIQUE Talks: The Business Podcast for Travel Advisors163. Hot Take: Practicing What We Preach→ JOIN THE NICHE COMMUNITY ←
This week’s Hot Take is a little different. No industry headlines, no Q&A, just Robin and Jennifer walking the talk. For years, they’ve told you to refine your offers, charge your worth, and simplify your systems… so they did exactly that inside the Niche community. Hear the details on why one-size-fits-all no longer worked, what sparked the new membership tiers, and how they made the tough calls that keep Niche sustainable and seriously elevated. Some loved it, some didn’t, and that’s business, baby!
Hit play for a...
2025-11-0714 minTIQUE Talks: The Business Podcast for Travel Advisors161. Hot Take: Preparing For Wave Season→ JOIN THE NICHE COMMUNITY ←
This week’s Hot Take tackles a question from a Niche community member about how to prepare your business for the whirlwind stretch in January and February when travel inquiries surge (aka Wave season). Jennifer and Robin explain how to use the end of the year to reflect, audit, and refine so you enter 2026 clear on who you want to work with, confident in your systems, and ready to handle Wave season at full capacity. They also remind listeners that January and February don't look the same for everyone, and that’s okay! S...
2025-10-3118 minTIQUE Talks: The Business Podcast for Travel Advisors160. What To Do If You Have Imposter Syndrome with Kerry DyerJOIN THE NICHE COMMUNITY
→ Mark your calendar for Rep Rundown - Happening Oct. 29th & 30th!
If you’ve ever walked into a room full of successful peers and thought, “What am I even doing here?”, this episode is for you! Kerry Dyer, Chief Development Officer at Brownell Travel, has built a career leading, mentoring, and inspiring advisors to grow thriving businesses with confidence. After delivering a powerful presentation on imposter syndrome at Virtuoso Travel Week, Jennifer and Robin knew it was essential to bring that conversation to the podcast. In this episode, Kerry unpacks wha...
2025-10-2851 minTIQUE Talks: The Business Podcast for Travel Advisors159. Hot Take: Commission ReconciliationHave you ever realized you didn’t get paid because you missed one tiny step? This week’s Hot Take question comes from Katherine, who recently discovered that one of her DMCs didn’t send her commission…because she hadn’t invoiced them. (Wait, what?!)
So, should you be sending invoices for every trip? Or only when asked?
Robin and Jennifer break it all down: which suppliers require invoices, how to track commissions, and the one system that’ll save you from chasing payments. Press play and learn how to make sure every dolla...
2025-10-2410 minTIQUE Talks: The Business Podcast for Travel Advisors158. Do You Have A Sellable Travel Business? with Shay BacaniJOIN THE NICHE COMMUNITY
→ Mark your calendar for Rep Rundown - Happening Oct. 29th & 30th!
Think your business isn’t “sellable”? Think again! Shay Bacani, founder of Centura Financial, joins Robin and Jennifer to discuss what it really means to build a business that can operate (and even sell) without you. She shares how to stop playing small, why profit is the number that actually matters, and how to turn your lifestyle business into a true asset. From knowing your numbers to hiring top-down and documenting everything, Shay makes the intimidating side of money and...
2025-10-2156 minTIQUE Talks: The Business Podcast for Travel Advisors157. Hot Take: Breaking Through The 2 Million Sales PlateauHow do you go from “I want to hit $2 million” to actually doing it? This week’s Hot Take comes from Winnie, who asked: “I would love to hear more about setting financial goals for 2026, and specifically how to ask for the referral from past clients in the most polite way. It's one thing to say my gross revenue should be over $2 million, but how do you proactively go after that business?”
Jennifer and Robin break it all down across referrals, financial goals, marketing, and metrics. You’ll learn how to identify your highest-value clients, ask for refer...
2025-10-1716 minTIQUE Talks: The Business Podcast for Travel Advisors156. Group Bookings 101: Contract vs. Flex with Ateet AjuhaDo group bookings make your head spin? Let’s fix that! Ateet Ahuja, founder of Indian Destination Wedding, joins Jennifer to unpack the difference between group contracts and flex groups, how to choose the right route for your clients, and what it takes to manage large scale destination events with confidence. Ateet shares his journey from corporate life at Dell to planning luxury Indian weddings around the world and why niching down didn’t limit his business, it exploded it. Together, they discuss what to look for in fair attrition and cancellation terms, how to set client expectations, and how...
2025-10-1440 minTIQUE Talks: The Business Podcast for Travel Advisors155. Hot Take: Trade ShowsIn the Niche community, a member recently asked how to prepare for ILTM, and it sparked a bigger conversation: how do you really prepare for trade shows, and which ones are actually worth it? This week’s Hot Take dives into all things trade shows and how to make the most of them. Robin and Jennifer discuss why niche-specific events often bring the best ROI, how ego and confidence both play a role in attending, and why you should align shows with your true business focus. From prep tips like reviewing supplier lists and packing smart, to etiquette advice on...
2025-10-1012 minTIQUE Talks: The Business Podcast for Travel Advisors153. Hot Take: Boundaries & BurnoutThe line between serving your clients and sacrificing yourself can get blurry fast. In this Hot Take, Jennifer and Robin dig into a challenge almost every advisor faces: setting boundaries and avoiding burnout. From overstuffed inboxes to client requests at all hours, it’s easy to lose control of your time and energy when you’re trying to grow a business. They share the hard-won lessons and strategies that help advisors protect their sanity, create healthier client relationships, and build a business that actually supports the life they want. Whether you’ve been feeling stretched thin or just want to get...
2025-10-0316 minTIQUE Talks: The Business Podcast for Travel Advisors151. Hot Take: Holiday Spending TrendsConsumer gift spending is dropping this holiday season…but travel spending is rising. That means your clients are ready to swap sweaters for plane tickets, and you need to know how to position yourself to capture it. In this Hot Take, Jennifer and Robin share why leading with discounts won’t cut it in today’s economy and how the smartest advisors will win by marketing the feeling of travel (think cozy holiday rituals, aspirational experiences, and stress-free memories clients can instantly picture themselves in). Learn how to position travel as the ultimate gift, reduce client overwhelm with done-for-them holida...
2025-09-2616 minTIQUE Talks: The Business Podcast for Travel Advisors149. Hot Take: Should You Bring On ICsThis week’s Hot Take comes from Niche member Megan, who’s debating a big agency growth move: bring on independent contractors or hire employees? Jennifer and Robin discuss the different aspects of both options starting from clarifying your long-term vision and navigating the legal/financial fine print to tackling the very real emotional side of building a team. You’ll hear strategies for protecting your brand, lightening your workload, and scaling smart (with some bonus insights from Agency Expansion Academy). Tune in to get the clarity you need for making the best decision for your business!
...
2025-09-1918 minTIQUE Talks: The Business Podcast for Travel Advisors148. How A Hotel Prepares for Your Client with Candice BergerMark Your Calendars for TIQUE’S BIRTHDAY SALE!
Sept. 22nd-26th | Get 15% Off!
Boutique hotels may look effortless on the outside, but behind the scenes they run on strategy, teamwork, and a relentless eye for detail. In this episode, Jennifer chats with Candice Berger, Director of Marketing at Voile D’or, who represents two of the industry’s remarkable hidden gems: Maison Hudson in New York and Maison Vi Laroi in Paris. Candice pulls back the curtain on what it truly takes to wow guests: from personalizing every stay and safeguarding client confidentiality to the n...
2025-09-1647 minTIQUE Talks: The Business Podcast for Travel Advisors147. Hot Take: Generating Leads When You're Not Gaining TractionThis week’s Hot Take answers a big question from Niche member Simone: how do you actually build a book of business as a travel advisor? Jennifer and Robin spill their best tips for finding your ideal audience, creating content that grabs attention, and showing up on social media where your potential clients already hang out. You’ll learn why leading with value builds leads, how clear messaging makes your brand unforgettable, and why consistency is your secret weapon. They also give their thoughts on creating smart partnerships, learning from others in the industry, and the referral power of happ...
2025-09-1219 minTIQUE Talks: The Business Podcast for Travel Advisors145. Hot Take: What “Luxury Travel” Really Means in 2025“Luxury” has officially become the most overused word in travel, and in this Hot Take, Robin and Jennifer are calling it out. They break down the Virtuoso 2025 Luxe Report, which reveals that travelers are taking fewer trips but spending more on immersive, meaningful experiences. They get candid about the pressure on advisors to chase ultra-high-ticket trips and why real success is not defined by a $100K price tag. They share strategies for carving out your own niche, whether that means high volume all-inclusives that keep clients coming back or bespoke itineraries that wow even the pickiest traveler. Plus, they give...
2025-09-0516 minTIQUE Talks: The Business Podcast for Travel Advisors144. How To Be A Mentor In A Competitive Industry with Rebecca AlesiaBehind every thriving travel advisor is a mentor who believed in them first. In this episode, Rebecca Alessia, owner of Wonderology Luxury Travel Experiences and a Condé Nast Traveler Top Travel Specialist for 2023 and 2024, joins Jennifer to talk all things mentorship. Rebecca shares how her own mentors helped shape her success, why she’s passionate about paying it forward, and what makes mentorship so valuable in today’s fast-growing travel industry.
You’ll hear her take on the difference between mentorship and paid coaching, how fresh perspectives from new advisors keep the industry evolving, and why building a colla...
2025-09-0242 minTIQUE Talks: The Business Podcast for Travel Advisors143. Hot Take: Low-Cost Marketing For Travel AdvisorsWelcome to the new “Hot Take” series! Each Friday, Jennifer and Robin will bring you timely, bite-sized conversations designed to give travel advisors a little more insight, clarity, and connection heading into the weekend. No fluff, no filler, just real-time reactions to what’s happening in the industry and what their community needs most.
In this kickoff episode, they answer a question from Leonora, a luxury travel advisor looking to grow her social media reach without overspending. They share smarter, more sustainable strategies, like using turnkey tools to create a polished digital presence and repurposing high-qu...
2025-08-2907 minTIQUE Talks: The Business Podcast for Travel Advisors141. How To Take A Break From Your BusinessWhether it’s for maternity leave, a medical emergency, or just a much-needed reset, taking a break from your business can feel overwhelming. In this highly requested episode, Robin and Jennifer share strategies to help you step away without losing momentum! They talk about how to prepare for both planned and unexpected absences, from building detailed timelines and communicating with clients early, to creating emergency plans and documenting your processes. You’ll learn why an abundance mindset is key, how to re-enter your business smoothly, and ways to make sure your finances can handle time away. Whether you’re facing...
2025-08-1943 minTIQUE Talks: The Business Podcast for Travel Advisors139. Why You Need A True Operations Strategy To Scale with Melissa FranksIf you have ever felt like you’re the glue holding your business together or that stepping away for even a day would send everything into chaos, this conversation is a must listen! Jennifer and Robin are joined by seasoned business strategist, Melissa Franks, to unpack one of the most important and often overlooked pieces of sustainable growth: operational strategy. Melissa has even served as their own Fractional COO, guiding them through tough decisions and intentional enhancements within Tique. In this episode, she shares how to spot the red flags that your business is stuck in survival mode, the di...
2025-08-0553 minTIQUE Talks: The Business Podcast for Travel Advisors138. Client Experience Series: In-Destination Management & Post Travel Follow UpThis episode wraps up the Client Experience Summer Series with a deep dive into in-destination management and post travel follow-up. Robin and Jennifer share strategies for setting healthy boundaries with clients while they're traveling, so you can deliver high-touch service without feeling glued to your phone. From crafting a powerful pre-travel email to offering in-destination communication as a premium service, you'll hear how to create a smooth client experience that doesn't sacrifice your sanity. They also talk through the best ways to gather feedback post-trip, including how to time your requests for testimonials and turn client praise into content...
2025-07-2940 minTIQUE Talks: The Business Podcast for Travel Advisors137. Client Experience Series: Confirming & Nurturing The BookingOne of the most overlooked parts of the client experience actually happens after they say yes to the proposal. In this episode, Robin and Jennifer break down what to do the moment a client gives the green light. From confirming bookings and managing approvals to protecting your business and setting up a strong nurture sequence, they share how to create a smooth, streamlined journey all the way to departure day. You’ll hear how they built a system that blends automation with personalization, so clients feel genuinely cared for without you being glued to your inbox. They also discuss mu...
2025-07-2250 minTIQUE Talks: The Business Podcast for Travel Advisors136. Client Experience Series: The ProposalCreating a travel proposal is more than plugging numbers into a spreadsheet. It’s about telling a story your client wants to step into. In this episode, Jennifer and Robin share how to create proposals that feel like an experience from start to finish. Learn how to ask the right intake questions, tailor your recommendations with confidence, and choose suppliers that align with your client’s vibe while streamlining your backend workflow. You’ll also hear how to use itinerary builders and Loom walkthroughs to add a personal touch, plus tips for setting clear expectations, managing revisions, and keeping timeli...
2025-07-1548 minTIQUE Talks: The Business Podcast for Travel Advisors135. Client Experience Series: The Intake CallYour intake call isn’t just a casual chat. It’s your power move. In this episode, Jennifer and Robin share why this second step in your client experience journey can make or break your ability to close the sale. They explain how to lead with confidence, ask thoughtful questions that uncover what your clients really want, and position yourself as the expert from the very first conversation. You’ll also learn how to use tech tools like AI to stay fully present while capturing key details without missing a beat. Plus, hear how creating a clear structure for your c...
2025-07-0847 minTIQUE Talks: The Business Podcast for Travel Advisors134. Client Experience Series: The InquiryIn the kickoff episode of this year’s summer series, Robin and Jennifer take a closer look at the inquiry phase, the first step in the client journey and a powerful opportunity to set the tone for a high touch, personalized experience. Rather than viewing the inquiry form as just a lead filter, they reframe it as the beginning of the onboarding process. This attracts dream clients, sets expectations, and lays the foundation for lasting relationships! Learn how to design strategic inquiry forms that are both efficient and engaging, tailored to the unique preferences of different client types. From in...
2025-07-0137 minTIQUE Talks: The Business Podcast for Travel Advisors122. Why You Need Community To Be Successful In TravelJOIN THE NICHE COMMUNITY
What if the key to unlocking your next level isn’t just strategy but connection? In this episode, Robin and Jennifer discuss five key reasons why every travel advisor needs a strong community around them. From increasing your income and accessing exclusive opportunities to finding mentorship and preventing burnout, surrounding yourself with the right people can truly transform your business. You’ll hear surprising stats (like how connected advisors earn 26% more!) and insights on how community builds credibility, trust, and long-term success. Plus, get an inside look at the Niche Community - a su...
2025-04-0839 minTIQUE Talks: The Business Podcast for Travel Advisors115. How Buyer Psychology Is Changing (& What To Do About It)AGENCY EXPANSION ACADEMY IS BACK! → This signature program is your complete, self-paced blueprint for building a dream team of pros, streamlining your operations, and unlocking the kind of growth that feels effortless and sustainable.
Consumer behavior is changing quickly, and the travel industry is feeling the impact. What consumers prioritize has changed drastically compared to five years ago. In this episode, Robin and Jennifer dive into the psychology behind these changes and what today’s travelers truly value. From the rise of personalization and emotional connections to the demand for seamless convenience in a digi...
2025-02-181h 01TIQUE Talks: The Business Podcast for Travel Advisors114. How To Build Your Dream TeamAGENCY EXPANSION ACADEMY - tiquehq.com/aea
Dream teams don’t happen by chance - they’re built with strategy. In this episode, Robin and Jennifer break down the do’s and don’ts of hiring, from defining your vision to avoiding the nightmare of a bad first hire (yep, they’ve been there!). Drawing from their background in recruitment and HR, they share expert tips on when to hire, how to vet candidates properly, and whether employees or contractors are the right fit for your business. Plus, get the scoop on the latest hiring trends, part...
2025-02-111h 01TIQUE Talks: The Business Podcast for Travel Advisors112. How to Create Interactive Content for Lead Generation with Josh HaynamREGISTER NOW! → WHAT TO DO, DELEGATE, OR DUMP IN 2025
Ready to captivate your audience and turn engagement into real results? In this episode, Robin and Jennifer chat with Josh Hanum, founder of Interact, to explore how interactive quizzes can transform your lead generation strategy. Discover the psychology behind quizzes and how they create deeper connections by making potential clients active participants. Josh shares tips on building the perfect quiz and how to leverage it for segmentation and scaling. He also explains the use of quizzes at every stage of the customer journey (not just to col...
2025-01-2854 minTIQUE Talks: The Business Podcast for Travel Advisors109. Creative Ways To Create Passive Income For Your Travel BusinessJOIN THE NICHE COMMUNITY - Enrollment opens on January 6th, 2025!
What if you could make extra money without the constant hustle? It’s totally possible! In this episode, Robin and Jennifer share creative ways travel advisors can start earning passive income. They discuss moving beyond just earning commissions and dive into things like affiliate marketing, selling travel insurance, and even charging for consultation calls. You’ll also hear tips on creating destination guides or online courses and using blogs, social media, and newsletters to sprinkle in affiliate links naturally. Not only do these methods provide an ad...
2025-01-0748 minTIQUE Talks: The Business Podcast for Travel Advisors108. Leveling Up Your (Already) Successful Business in 2025JOIN THE NICHE COMMUNITY - Enrollment opens on January 6th, 2025!
Ready to take your travel business to the next level without feeling burnt out? This episode has you covered! Robin and Jennifer discuss various topics including refining your niche to attract dream clients, creating signature client experiences that surprise and delight, and leveraging technology to streamline operations and free up time for creativity. They also stress the importance of knowing your finances and explain how personal development can open new doors for growth. Whether you’re looking to scale smarter or simply find more fulfillment in...
2024-12-3137 minTIQUE Talks: The Business Podcast for Travel Advisors104. A Glimpse Into Our Year End Business AuditAs the year winds down, it’s time to reflect, refocus, and realign your business and life goals for the year ahead. In this episode, Robin and Jennifer dive into their annual end-of-year business audit, sharing strategies for conducting a successful review. They break down key areas like financial performance, client experiences, marketing strategies, and team dynamics. Plus, they share personal thoughts on life auditing and the importance of work-life balance and intentional living. If you've ever wondered how the duo keeps things running smoothly while also planning for future growth, this episode is for you. Get a behind-the-scenes lo...
2024-12-0351 minTIQUE Talks: The Business Podcast for Travel Advisors101. When And How To Piece An FIT Together On Your Own with Beth PelleteriBeth Pelleteri from Rhode to Travel joins Jennifer to share her expert advice on building customized itineraries without the need for Destination Management Companies (DMCs) or wholesalers. Together, they discuss the benefits of direct booking methods, when to consider partnering with a DMC, and best practices for handling last-minute requests and remote destinations. The conversation also dives into managing client expectations, understanding cost considerations, and the importance of having a solid workflow. Whether you're new to planning FIT travel or looking to enhance your skills, this episode is packed with insights to help you confidently design bespoke travel experiences!
2024-11-121h 02TIQUE Talks: The Business Podcast for Travel Advisors100. TIQUE Tells All: Answers To Your Burning QuestionsIn this special 100th episode of Tique Talks, Robin and Jennifer celebrate the podcast’s incredible journey - over 200,000 downloads and a thriving community! They reflect on the lessons learned along the way and answer questions from listeners, covering topics like common mistakes new travel advisors should avoid, the importance of defining your ideal client and managing expenses strategically, and setting boundaries for sustainable business growth. They also discuss the pros and cons of using a personal vs. business Instagram account, the benefits of building strong supplier relationships, and MUCH more! This milestone episode is packed with advice and in...
2024-11-0558 minTIQUE Talks: The Business Podcast for Travel Advisors99. Creating Invoices That Protect Your BusinessDive into a topic that might not sound overly exciting but is essential for protecting your business – client invoicing. Jennifer and Robin discuss topics such as charging planning fees, setting limits on proposal revisions, and making sure your services are super clear so clients know exactly what they’re paying for. They also share tips on managing supplier invoices (because nobody likes those surprise mistakes) and why getting digital signatures for changes is a total lifesaver. And of course, they get into the nitty-gritty: clear terms and conditions, disclaimers for extra costs, and all the documentation you need to cove...
2024-10-2947 minTIQUE Talks: The Business Podcast for Travel Advisors97. Replay: How To Articulate What You Do As A Modern-Day Travel AdvisorIn light of recording challenges due to Hurricane Milton, Robin and Jen are replaying this fan-favorite episode!
“Travel agents still exist?” - There’s no doubt, we've all been asked this question. Honestly, it can feel impossible to summarize everything that a travel advisor does in the few seconds that we have to respond to that question. Many people now believe they can plan and book their own trips using the internet and online reviews. However, advisors offer much more than just booking services! In this conversation, Robin and Jennifer chat about breaking down advisor stereoty...
2024-10-1553 minTIQUE Talks: The Business Podcast for Travel Advisors96. What To Do NOW To Prepare Your Business For The HolidaysThe holiday season is fast approaching - are you ready to take a well-deserved break without worrying about your business? In this episode, Robin and Jennifer share must-know strategies for travel advisors to prepare for a stress-free holiday. From setting up automated responses and delegating tasks to expressing gratitude to clients, they cover everything you need to step away with confidence. Plus, they dive into the importance of setting clear boundaries with clients, automating workflows, and crafting a comprehensive coverage plan. Tune in for all the tips to keep your business running smoothly while you enjoy a peaceful, relaxed...
2024-10-0839 minTIQUE Talks: The Business Podcast for Travel Advisors95. Automating Your Social Media With ManyChatReady to turn social media followers into loyal customers without spending hours in your DMs? Jennifer and Robin share the many benefits of ManyChat, an automation tool designed to enhance engagement on Instagram through chat funnels and automated responses. It's an effective way of creating engagement to boost your profile, as well as deliver tailored information to an engaged audience. The tool, popular among online marketers like Jenna Kutcher and Amy Porterfield, helps brands interact more personally, creating a deeper sense of connection and loyalty. Learn how you can streamline your communication, save time, and still deliver that bespoke...
2024-10-0135 minTIQUE Talks: The Business Podcast for Travel Advisors94. How To Recover From Negative FeedbackEver felt crushed by a bad review? Robin and Jennifer know the feeling. This conversation tackles how to turn those tough moments into learning opportunities. The ladies discuss how to process negative feedback without taking it personally and offer practical steps for recovery. Learn how to remove emotion from reviews, show appreciation for the feedback, and offer remedies such as future trip credits or small gestures. Whether it's because of something that was out of your control or maybe a genuine mistake, a negative review can be pretty discouraging. Hit play and get all the tips for turning challenging...
2024-09-2439 minTIQUE Talks: The Business Podcast for Travel Advisors93. What We Wished We Knew Before We Hosted A Group TripThinking of planning a group trip? Robin and Jennifer give the inside scoop of their own group trip to Italy in 2019. They discuss their positive experiences (such as making life-long friends) and challenges (losing $12,000!), as well as give advice for avoiding common pitfalls. Learn the importance of understanding your audience, creating a detailed timeline, managing expectations, and accurately pricing a group trip to ensure profitability. They also discuss best practices for promoting the trip, handling logistics, and addressing common obstacles. This episode is a must-listen for anyone considering organizing a group travel experience - walk away with validation that...
2024-09-1750 minTIQUE Talks: The Business Podcast for Travel Advisors92. What Your Boundaries Say About Your BusinessFrom establishing professionalism to creating a better work-life balance, setting boundaries in your business is a must. However, what does implementing boundaries actually look like? How can you educate potential clients on your boundaries so that you are only working with travelers that value your time? Jennifer and Robin answer those questions and more on this episode! Learn why boundaries are necessary, how to communicate them effectively (and handle pushback) to clients, and the role fees play in reinforcing these boundaries. If you’re eager to create stronger boundaries in your business and ensure a positive client experience, don’t sk...
2024-09-1043 minTIQUE Talks: The Business Podcast for Travel Advisors90. The Most Boring Podcast Episode That You NEED To Listen To (How To Avoid Getting Audited) with Jon FryeUnderstanding your business finances isn't scary - it’s empowering! Jon Frye, CPA, joins this episode to tackle a topic that may not be the most exciting to some, but personally hits home for Jennifer. She recaps her experience being audited in 2018, giving insight into why she was audited and how she came out unscathed. Jon shares advice on avoiding IRS audits and understanding the nuances of tax preparation. He also gives details on what constitutes legitimate business expenses, such as travel upgrades and tips, and emphasizes the low risk of audits for smaller inconsistencies. Learn how to take co...
2024-08-2748 minTIQUE Talks: The Business Podcast for Travel Advisors89. Tailoring Your Sales Pitch To Each ClientIn a world where consumer habits are rapidly evolving and over-saturation of sales pitches is the norm, one-size-fits-all sales approaches no longer cut it. Just like no two people are the same, successful sales strategies must embrace personalization to resonate with clients. In this episode, Robin and Jennifer discuss how you can use emotional intelligence to customize your sales pitch for each potential client, increasing your chances of a positive outcome. They stress the importance of understanding each client's unique needs and interests, using active listening and client research to build trust and offer tailored solutions. The episode also...
2024-08-2047 minTIQUE Talks: The Business Podcast for Travel Advisors86. How To Celebrate Your Wins As A Travel AdvisorSuccess is in the small wins! Learn why and how to celebrate your business achievements for a happier, more productive life. In this episode, Jennifer and Robin discuss their struggle with celebrating achievements amidst the hustle of running a business. They explain the importance of pausing to recognize big and small wins to prevent burnout and build a healthier work-life balance. Through personal anecdotes and industry insights, they discuss why celebrating success matters, how to define personal and professional goals, and practical ways to reward yourself. Don’t miss this candid conversation about redefining success, setting goals that align wi...
2024-07-3039 minTIQUE Talks: The Business Podcast for Travel Advisors81. Preparing For A Brand Photo Shoot: Tips For High-Quality, Intentional ImageryWhen it comes to marketing your business, quality photos can make all the difference in attracting and engaging potential clients. However, simply having high-quality images is NOT enough. In this episode, Robin and Jennifer share how you can get the most out of any photo shoot, whether it's by a professional or you've employed the help of a friend who can simply press a camera button down. Regardless of your investment level, learn how you can maximize the opportunity to get great images that portray professionalism and trustworthiness, yet also allow for authenticity and individuality to shine through. From...
2024-06-2538 minTIQUE Talks: The Business Podcast for Travel Advisors78. Summer Tech Series: Travefy with David ChaitTravefy, a leading platform in the travel industry, has transformed the way travel advisors operate and deliver exceptional service to their clients. Founded by David Chait, Travefy initially started as a consumer group travel planner but pivoted to a comprehensive B2B solution for travel advisors. With its user-friendly interface and comprehensive features, Travefy has become a go-to platform for advisors looking to streamline their workflow and provide a top-notch client experience. In this episode, Jennifer and David discuss the innovations that have propelled Travefy to success and discuss its long-term vision for the future, such as the upcoming...
2024-06-0457 minTIQUE Talks: The Business Podcast for Travel Advisors76. Summer Tech Series: Factors To Consider When Selecting A CRMWelcome to the first episode of the Summer Tech Series! Over the course of the summer months, Robin and Jennifer will be interviewing tech founders to share about their platform, their favorite features, as well as the future of their systems. They will also be interviewing founders of tech companies that are revolutionizing how founders research and book their travel.
This episode kicks off the series by breaking down which factors to consider when selecting a CRM for your travel business. Jennifer explains the need for customization and adaptability to niche, as well as the in...
2024-05-2148 minTIQUE Talks: The Business Podcast for Travel Advisors75. 5 Things To STOP Doing To Increase Your ProductivityStruggling to find enough hours in the day? Learn how to tackle time management and find out which items are creating inefficiencies within your day! Robin and Jennifer share their thoughts on effective time management, including reviewing your schedule ahead of time and creating a game plan for each day. They discuss the benefits of using tools like Calendly and TravelJoy for automation and delegation, as well as the value of leaning on concierges and DMCs. In today's fast-paced world, it's easy to feel overwhelmed and like there's never enough time to accomplish your to-do list. However, the key...
2024-05-1440 minTIQUE Talks: The Business Podcast for Travel Advisors74. How To Craft The Perfect Travel ProposalHot topic alert! As a travel advisor, crafting a perfect proposal is key to a positive client experience and increasing sales conversion. Regardless of which stage you’re at in your travel career, you can always improve upon your proposal presentation to create the best possible outcome for your clients. In this episode, Jennifer and Robin discuss the key elements of a perfect proposal, such as confirming the details in writing, selecting the right supplier, and quick turnaround time. They also provide tips for improving the presentation and creating an engaging and immersive experience to wow clients. If you’re r...
2024-05-0754 minTIQUE Talks: The Business Podcast for Travel Advisors71. How To Legitimize Your Travel BusinessOftentimes, advisors are working to transition from part-time travel planning to a full-time travel advisor committed to their travel career. If this is you, it’s time to take the necessary steps to legitimize your business and elevate your reputation! From the financials to your online presence and external client perspective, Robin and Jennifer walk through all things to consider when establishing a strong foundation for your business. They cover topics such as legal requirements, brand consistency, financial considerations, and organizational processes. They also provide tips and resources to help you get you started. By following these steps, you'll no...
2024-04-1654 minTIQUE Talks: The Business Podcast for Travel Advisors70. Which Numbers REALLY Matter In Your Business?Knowledge is power, especially when it comes to your business's financials. Knowing your numbers allows you to set realistic goals, make informed decisions, tailor your marketing strategies, and ensure the financial health and sustainability of your business. In this episode, Jennifer and Robin discuss the key numbers that travel advisors need to be tracking, such as operating expenses, total annual revenue, average trip cost, profit margin, and lead to client conversion. They also explain the significance of each metric, as well as tips for tracking and analyzing them. Whether you're a numbers person or not, these insights will help...
2024-04-091h 03TIQUE Talks: The Business Podcast for Travel Advisors67. How Forbes Travel Guide Is Transforming The Travel Industry with Richard LebowitzCurious about what it takes for a hotel to earn a Forbes Travel Guide star rating? Jennifer sits down with Richard Lebowitz, the Senior Vice President of Travel Industry Outreach at Forbes Travel Guide, to discuss the rigorous evaluation process, as well as how Forbes Travel Guide is transforming the travel industry and how these changes could impact your business.
Richard has extensive experience in the hotel and travel industry, including once holding a position on the Asta Hotel Distribution Committee. He shares insights into the history and mission of Forbes Travel Guide, the process o...
2024-03-1951 minTIQUE Talks: The Business Podcast for Travel Advisors64. How To Speak The Language Of Luxury with Amber Frankhuizen (Part 2)Jennifer and Amber Frankhuizen continue their discussion on the language of luxury and how to effectively communicate with high net worth individuals. In this episode, they cover the importance of boundaries, the value of collaborations, and the impact of surprise and delight to further enhance the overall client experience. Learn how to craft a luxury brand that encompasses consistency, high quality, and exclusivity, as well as the do's and don'ts for successful marketing communication. Hit play to gain strategies and tactics that will help you elevate your marketing efforts and attract a loyal luxury clientele!
A...
2024-02-2741 minTIQUE Talks: The Business Podcast for Travel Advisors58. 5 Steps To Create A Niche-Specific Workflow with Ashlyn PuckettIf you have not implemented a general workflow in your business, now is the time to do so! Whether you choose the DIY route or take advantage of Tique’s resources, adding niche-specific workflows will allow you to serve different clientele in different areas of the world. Ashlyn Puckett, Tique’s community manager and resident workflow guru, joins this episode to walk you through how to create one workflow and then duplicate it for different types of travel.
Ashlyn breaks down the workflow process, including defining the life cycle of a booking, mapping out the proce...
2024-01-1654 minTIQUE Talks: The Business Podcast for Travel Advisors56. The Benefits Of Working With A Wholesaler with Melissa KruegerWhat exactly is a wholesaler? Melissa Krueger, the CEO of Classic Vacations, explains the role of a wholesaler in the travel industry and details the exceptional service, support, and value they bring to travel advisors. Learn the similarities and differences between a wholesaler and a DMC (Destination Management Company), benefits of working with a wholesaler, and the key differentiators that set Classic Vacations apart in the industry. Also, Jennifer shares her personal experience of working with Classic Vacations and how they played a pivotal role in creating the foundation for her entire travel career!
About M...
2024-01-0249 minTIQUE Talks: The Business Podcast for Travel Advisors52. How To Disaster-Proof Your Business with Matt ManiscalcoAre you prepared for the unexpected? Don't wait until it's too late! As a business owner, it's easy to get caught up in the day-to-day operations and overlook the need for emergency planning. However, it's crucial to have a plan in place to protect your business and your loved ones in case of unforeseen circumstances. Matt Maniscalco, an accomplished insurance agency owner, joins the show to discuss the importance of preparing for life's unexpected events.
Matt emphasizes the necessity for travel advisors to have comprehensive plans and protocols in place, addressing both personal and professional as...
2023-12-0546 minTIQUE Talks: The Business Podcast for Travel Advisors48. What You Should Be Doing Now For Your Long Term Business VisionSuccess in the travel industry is not a one-size-fits-all approach. What drives you may not drive the advisor next to you. It's all about defining what you want out of your business and creating a plan to make it happen.
Learn the four steps to take to discover and clarify your long-term business goals, and how to create actionable steps to achieve them. Robin and Jennifer dive into defining your core values, crafting a mission and vision statement, setting SMART goals, tracking key data metrics, and much more! Walk away from this episode with a ro...
2023-11-0748 minTIQUE Talks: The Business Podcast for Travel Advisors47. How To Batch Your Tasks & Manage Your Time As A Travel AdvisorTime management is a common struggle for entrepreneurs, especially travel advisors. However, it's not impossible to master! In this episode, Robin and Jennifer discuss the steps to better optimize your time, achieve more in your business, and feel more in control of your days.
Unfortunately, so many people are conditioned to feel that being “too busy” for their personal life is brag worthy. Both Robin and Jennifer admit to previously being addicted to stress and trying to take on the world while letting their personal life or health fall by the wayside. If you can relat...
2023-10-3144 minTIQUE Talks: The Business Podcast for Travel Advisors42. What We'd Do Today If We Started Our Travel Business Over (Part 2)Marketing, client experience, industry events, and more! Jennifer and Robin are continuing their discussion about what they’d do differently if they were starting over with their travel business. In this episode, they cover everything from the inception of your identity all the way through how you can make additional income after establishing yourself and your book of business.
Learn the importance of creating a strong brand identity, simplifying website design, utilizing lead generators for email marketing, attending industry events that align with your business goals, and providing a comprehensive client experience. Also learn about add...
2023-09-2649 minTIQUE Talks: The Business Podcast for Travel Advisors41. What We'd Do Today If We Started Our Travel Business Over (Part 1)Building a successful travel business is no easy task! In this episode, Jennifer and Robin reflect on their business journey and discuss the things they would have done differently. They cover topics such as choosing a host and consortia, creating a brand that aligns with your goals, and the importance of setting boundaries with clients.
Get the scope on the types of brands they would create if they were starting over today. Jennifer envisions her brand as formal, and aims to attract discerning clients who value reliability and a seamless experience. On the other hand, Ro...
2023-09-1959 minTIQUE Talks: The Business Podcast for Travel Advisors40. Why You Shouldn't Deviate From Your Niche Imagine this…instead of being a generalist, trying to cater to every traveler's needs, you become a specialist, catering to a specific group of passionate adventurers. Sounds intriguing, right?
In this episode, Robin and Jennifer uncover the many reasons why narrowing your focus can bring incredible benefits to your travel advising business. A niche doesn't have to be limited to a specific destination, but can also focus on a particular type of travel or target audience. By focusing on what you do well and specializing in a specific area, you can enhance your expertise and provid...
2023-09-1246 minTIQUE Talks: The Business Podcast for Travel Advisors39. How To Know When To Grow Your TeamOne of the most common questions we receive is, when is the right time to grow your team. Hiring the right people can have a significant impact on your business, but it's not a decision to be taken lightly!
In this episode, Robin and Jen discuss the signs that indicate it's time to hire, why you need to have systems in place BEFORE hiring, the benefits of outsourcing tasks to specialists, and so much more! As the travel industry continues to grow and evolve, it's imperative to hire individuals that align with your brand, have th...
2023-09-0546 minTIQUE Talks: The Business Podcast for Travel Advisors38. Summer Systems Series: Why We Love ClickUpIn the 3rd and final episode of the Summer Systems Series, Robin and Jen discuss all things ClickUp. This powerful project management platform brings order and structure to departments within your business!
Learn how ClickUp can help with organization, as well as streamline processes and improve the overall efficiency of your business. Also get an overview of the many features ClickUp has to offer, such as task management, communication and collaboration, customizable workflows, and administrative support.
ClickUp allows business owners to track progress, monitor key metrics, and ensure that every department is a...
2023-08-2946 minTIQUE Talks: The Business Podcast for Travel Advisors36. Summer Systems Series: Why We Love TravelJoy with Ashlyn PuckettIn today's world, it's essential for travel advisors to use modern systems and software to streamline their workflow and enhance their client experience. TravelJoy offers a comprehensive platform designed to do just that!
Ashlyn Puckett, Tique’s client experience expert, is here to discuss the incredible benefits of TraveJoy for travel advisors, including customizable and visually appealing proposals, streamlined workflow and centralization of client management, features to protect your business, and auditing. The conversation also touches on the importance of modernizing the travel industry's approach and leveraging technology to showcase a high-end client experience.
...
2023-08-1547 minTIQUE Talks: The Business Podcast for Travel Advisors35. Successfully Create A VIP Experience For Your Clients with Ashlyn PuckettAs travel advisors, we understand the importance of personalized service and attention to detail in creating extraordinary travel experiences for our clients. Ashlyn Puckett, the amazing community manager for TiqueHQ, joins this conversation to discuss the secrets of VIPing your clients through hotels, exploring how to communicate special occasions effectively, coordinate seamless transportation, and leverage your industry connections for exclusive access. Also learn why advocating for priority services is so important, as well as how you can coordinate unique experiences that go above and beyond.
By following these insider strategies, you can create extraordinary travel exp...
2023-08-0854 minTIQUE Talks: The Business Podcast for Travel Advisors34. Why Client Rejection Is Necessary For GrowthDon't let rejection get you down! Failing doesn't mean you're not good enough, but rather an opportunity for growth and improvement.
This conversation discusses the emotional impact and transformative power of failing with clients, specifically during the sales process. Learn how adopting a growth mindset, staying curious, and being self-aware, will allow you to navigate rejection more effectively and use it as a stepping stone towards success. Also learn about the different points of failure in the sales process, as well as insights on evaluating and tweaking various aspects of your business to attract the ri...
2023-08-0151 minTIQUE Talks: The Business Podcast for Travel Advisors33. How To Overcome Any Sales ObjectionEpisode 32 was all about how to articulate your value as a travel advisor. This week, Robin and Jen take the discussion a bit further and discuss how to overcome sales objections with confidence.
Travel advisors often face objections from prospective clients that can make them hesitate or even halt the progress of a sale. However, instead of viewing objections as obstacles, think of them as opportunities to showcase your value and expertise. This episode reviews common objections and discusses the strategies for overcoming them with ease!
Download the FREE Sales Objections Pl...
2023-07-2552 minTIQUE Talks: The Business Podcast for Travel Advisors32. Why You're Not Landing The Right ClientsAre you struggling to attract the right clients to your travel business? Don’t miss this episode!
It's no secret that Tique is big on brand identity and creating boundaries within the client experience. One area where branding and boundaries intersect is in brand messaging and storytelling. In this conversation, Robin and Jen discuss the significance of brand messaging, how to identify your target audience, and the power of a compelling brand story.
Learn how you can attract the right clients, build trust and loyalty, differentiate yourself from competitors, and increase sale...
2023-07-1851 minTIQUE Talks: The Business Podcast for Travel Advisors31. How To Articulate What You Do As A Modern-Day Travel Advisor“Travel agents still exist?” - There’s no doubt, we've all been asked this question. Honestly, it can feel impossible to summarize everything that a travel advisor does in the few seconds that we have to respond to that question.
The role of an advisor has evolved significantly in recent years. Many people now believe they can plan and book their own trips using the internet and online reviews. However, travel advisors offer much more than just booking services. They provide personalized expertise, foster relationships with suppliers, and offer support in times of crisis.
...
2023-07-1152 minTIQUE Talks: The Business Podcast for Travel Advisors30. The Impact Of AI On Travel Advisors: Embrace Or Fear It? With Grace McBrideLike any new technology, artificial intelligence (AI) has come onto the scene and caused quite a bit of uproar. You may already be familiar with Chat GPT, but now there are also travel focused AI platforms that can help individuals plan their own itineraries. There’s no doubt about it, AI is reshaping the travel industry!
Grace McBride, founder of Lucia, joins the show to discuss the role of AI, as well as her thoughts on it actually changing the roles of travel advisors. Should we fear this new technology? Will it replace the modern tra...
2023-07-0451 minTIQUE Talks: The Business Podcast for Travel Advisors29. Building A Strong Business PartnershipToday, Robin and Jen take a detour from the solopreneur path and dive deep into the realm of dynamic duos. If you've ever wondered how to find your perfect partner in crime or maintain harmony amongst the chaos, you’re in for a treat!
Successful partnerships require more than just business expertise. This honest conversation discusses the importance of openness and trust in a partnership, the balance of skills and responsibilities, financial transparency, and planning for unforeseen circumstances. Tune in as the ladies share their own personal experiences, as well as the important aspects of buil...
2023-06-2753 minTIQUE Talks: The Business Podcast for Travel Advisors28. Stop Overthinking Social Media With These Stress-Free Ideas with Kaytee FisherSocial media is the number one thing that we hear travel advisors struggling to manage. The ever-changing algorithm, multiple platforms, ads, hashtags, creating posts that actually resonate with your target audience…is all of this even worth it?
The answer is YES! However, we are big on progress over perfection, and simplifying the lives of travel advisors. This episode is dedicated to removing the overwhelm, intimidation, and analysis paralysis of social media.
Kaytee Fisher (Tique’s Marketing Administrator) joins us as we explore how to simplify social media using automation tools like Pla...
2023-06-201h 07TIQUE Talks: The Business Podcast for Travel Advisors27. How We Really Feel About Client GiftingClient gifting: necessary or an extra expense? This conversation dives into the pros and cons of client gifting in the travel industry.
As a business owner, of course you want your clients to feel appreciated, and a great way to do that is by sending a gift. However, it’s important to consider factors like cost and even the impact it’ll have on your business. Learn tips for making client gifting a success, why intentionality is so important, and also why your bank account, client demographic, and vision for your business are important things to re...
2023-06-1331 minTIQUE Talks: The Business Podcast for Travel Advisors26. Why Tailoring Your Sales Approach Is Key For Business SuccessThis conversation is centered around the one word that makes people shudder...sales! As travel advisors, we love to plan travel, but don't want the stigma of being someone who sells for a living. However, that’s exactly what it is.
Learn the importance of sales messaging and why it should be tailored to your potential client's demographic and psychographics. Confidently knowing what you are selling as well as perfecting your messaging are both key to successful sales. Messaging that resonates with an older demographic, such as saving for a multi-generational trip, may not have the...
2023-06-0646 minTIQUE Talks: The Business Podcast for Travel Advisors25. Sales vs Profit: Rethinking Your Business GoalsThere’s no doubt, money makes people funny. It shouldn’t though!
This conversation aims to lift the veil on numbers and provide clarity on what income to expect and strive for in the travel industry. In an industry where it feels like bragging rights are claimed based on the amount of sales solidified, Robin and Jenn encourage you to flip the script and instead focus on actual profit rather than vanity metrics.
Avoiding your business numbers can leave you without clarity and direction, and quite frankly make it seem impossible to achie...
2023-05-3049 minTIQUE Talks: The Business Podcast for Travel Advisors24. How Imposter Syndrome Is Stealing Your IncomeAre you unsure if you’re actually worth your fees?
Do you worry that you don’t know enough about a destination?
Have you ever been envious of another advisor’s luxury bookings?
If you answered “yes”, then this is the episode for you! Robin and Jennifer are discussing the taboo topic of imposter syndrome. Learn how you are cheating yourself out of income from clients and literally taking money out of your bank account. From FAM comparison to confidently showing up on an intake call, imposter syndrome affects all travel advisors at...
2023-05-2354 minTIQUE Talks: The Business Podcast for Travel Advisors23. How To Recession-Proof Your BusinessIs your business prepared for a recession?
Whether you believe it or not, the Feds have confirmed that a recession is indeed coming. The worst thing that you can do as a business owner is to ignore the signs and assume everything is okay. Very few businesses were adequately prepared to survive the COVID-19 pandemic, and this time we have fair warning.
In this episode, we share ways to prepare (and honestly they’re practices that should be in place all the time) for the economic downturn that is sure to come...
2023-05-1650 minTIQUE Talks: The Business Podcast for Travel Advisors22. 5 Simple Ways To Legally Protect Your BusinessAs a small business owner, it’s your responsibility to legally protect your business. We get it - when you first start your business, you’re excited and ready to jump right in! The thoughts of actually getting sued aren't in the forefront of your mind.
Unfortunately, Jennifer experienced many lessons learned after going through an IRS audit, being threatened to be sued, and even hit with a copyright infringement settlement. Getting more serious in the beginning could have saved a lot of time, money, and many sleepless nights. Fortunately, she’s now settled into a very l...
2023-05-0950 minTIQUE Talks: The Business Podcast for Travel Advisors21. How To Get Proposals Faster From Your Suppliers with Kaytee FisherLately, we've been connecting with suppliers and talking a lot about the topic of proposals. They've all agreed that a more comprehensive and collaborative communication approach could shift the entire relationship dynamic in the travel industry.
We understand it can be easy to get caught up in your own processes and wonder why the supplier is taking so long on the proposal. However, as advisors, we could be doing SO much more to help them work quicker and more efficiently!
It's important to realize that the suppliers make or break our cli...
2023-05-0255 minTIQUE Talks: The Business Podcast for Travel Advisors20. The System That Will Help You Save Time & Make More MoneyToday, we are talking all about a system that allows you to educate your clients BEFORE actually meeting them! It is one of the simplest yet most effective ways to save time, create convenience, and simplify your onboarding process.
By correctly leveraging technology and automations, you can actually enhance the personalization of your client experience without taking away that special touch that only human to human contact can provide.
Tune in to learn the many ways that you can leverage Loom to help educate your clients, such as how you work an...
2023-04-2537 minTIQUE Talks: The Business Podcast for Travel Advisors19. How To Tap Into Emotions To Improve Your Marketing with Kaytee FisherOne of the most popular requests that we get at Tique is, how to create social media captions. We understand that it can be tricky to create juicy content that captures your audience’s attention. Social media and marketing is definitely not a one-size-fits-all solution!
When deciding on your messaging, you must be aware of who you are as a brand, as well as who you are marketing to. By doing so, this allows you to provoke the types of emotions that you want from your audience. Today we're joined by Kaytee Fisher, the owner of...
2023-04-1858 minTIQUE Talks: The Business Podcast for Travel Advisors18. Controlling The Chaos Of Managing Concierge-Level Travel Details with Kaytee FisherBooking and planning a trip is easy, right? Not always! We’re tackling one of the biggest challenges that advisors face, which is managing the multitude of small details that go into each trip. This year, travel advisors are experiencing incredibly high demand. This can lead to an unprecedented number of trip details to confirm.
In this episode, we’re talking with Kaytee Fisher, the owner of Origin’s Travel and fellow team member of Tique. Kaytee shares how she seamlessly handles scheduling and confirming bookings, working with VIP clients, and when to hand a chaotic i...
2023-04-1153 minTIQUE Talks: The Business Podcast for Travel Advisors17. How To Simplify Your Life With Automation with Ashlyn PuckettWe are currently in one of the highest volume years that travel has ever seen. While that’s very exciting, that also means there is more room for error, less time for details, and more on the line than ever before! Automation is something that can REALLY help streamline your client experience, as well as enhance your business.
In this episode, we’re talking with Ashlyn Puckett, the amazing community manager for TiqueHQ. We’re all sharing our favorite things to automate in business that help with email, social media, team management, and more. Yes, clients...
2023-04-0444 minTIQUE Talks: The Business Podcast for Travel Advisors16. The Importance Of Building An Authentic Brand with Amandolin WebbCreating a brand sounds pretty easy, right? You just pick out some colors, select fonts, and have someone design a logo with your name in it. While there’s nothing wrong with taking a simplified approach to your brand, the process of creating a brand is anything BUT simple. Tique specializes in taking a mere concept and transforming it into a grouping of information that creates the entire interpretation of your company.
In this episode, we’re talking with Amandolin Webb, the creative director and branding genius for Tique. Amandolin shares more about the importance of an...
2023-03-2838 minTIQUE Talks: The Business Podcast for Travel Advisors15. Choosing A Host Agency That Best Fits You And Your Travel Business with Kaytee FisherSo many advisors join the travel industry and don't give the ‘how’ much thought when they’re first starting. Many people have a dream to have their own independent travel agency without really understanding what goes into it (it’s way more than you think!). When you work with a host agency though, they should be connecting you with people and resources that best support YOUR unique book of business + a contract that mutually benefits both parties. However, it is not the responsibility of your host to create success within your business - that is up to you!
...
2023-03-2144 minTIQUE Talks: The Business Podcast for Travel Advisors14. Everything Your Future VA Wished You Knew Before Hiring Them with Ashlyn PuckettWe’re not bashful when it comes to sharing the behind-the-scenes of our business. Like every other business owner, we have had our share of mishaps; hiring being one of them! The hiring and onboarding process is a crucial component to having a successful and balanced business. We are so passionate about this topic, because we know the importance of finding and retaining the talent that you've worked so hard to recruit.
In this episode, we’re talking with Ashlyn Puckett, the amazing community manager for TiqueHQ. After learning the travel industry, Ashlyn's role transitioned from...
2023-03-1448 minTIQUE Talks: The Business Podcast for Travel Advisors13. How To Set Healthy Boundaries With Your Travel Clients with Kaytee FisherOne of our favorite sayings at Tique is, protect your peace. This goes hand-in-hand with one of our favorite topics - boundaries. The reality is, you can’t serve your travel clients properly if you're always playing defense and operating from a reactive state. Boundaries are SO important to instill from the very beginning if you want to be viewed (and treated) as a true professional.
In this episode, we’re talking with Kaytee Fisher, the marketing administrator for Tique HQ and owner of Origins Travel. Kaytee believes in simultaneously creating boundaries and elevating your busin...
2023-03-0758 minTIQUE Talks: The Business Podcast for Travel Advisors12. Using Proper Branding To Attract Dream Clients with Amandolin Webb (Part 2)When you first get started as a travel advisor, it’s okay to book all the things and figure it out as you go. Niching down can have a really positive impact on your business though! When you’re speaking to everyone, you’re actually speaking to no one. The hallmark of a luxury brand is not being afraid to repel the people who aren’t for them - they’re NOT trying to attract everyone.
In today’s episode, we’re bringing you part 2 with Amandolin Webb, the creative director and branding genius for Tique. Amandoli...
2023-03-0233 minTIQUE Talks: The Business Podcast for Travel Advisors11. How To Define Your Dream Client & Why It's Important For Your Travel Brand with Amandolin Webb (Part 1)We say it all the time and we're here to say it again - your brand is not JUST your logo. Your brand is the feeling that someone gets when they interact with any part of your company. It should be thought of as an all-encompassing, external perception, and should align well with your personal values. Don’t worry about attracting everyone - exclusivity is key!
In this episode, we’re talking with Amandolin Webb, the creative director and branding genius for Tique. Amandolin has had a passion for entrepreneurship since she was 11 years old (wait...
2023-02-2831 minTIQUE Talks: The Business Podcast for Travel Advisors10. Why You Need An Email List For Your Travel Business with Kaytee FisherIs your email list non-existent? Does a weekly or monthly newsletter continue to get pushed to the bottom of your to-do list? If so, this is the episode for you! At Tique, we're passionate about creating on-brand marketing that directly and positively impacts your company's bottom line. In fact, our business is largely reliant on regularly communicating through our email lists.
In this episode, Kaytee Fisher (Tique’s Marketing Administrator) joins us to discuss why building your email list is a MUST and shouldn't be something that takes a backseat in your marketing plan. We als...
2023-02-211h 06TIQUE Talks: The Business Podcast for Travel Advisors9. Top 7 Business Tools For Managing Our Growing TeamWe get it - systems can be intimidating at first. However, organizing your business is critical not only for success, but also for the sanity of you and your growing team.
One of the biggest obstacles for business owners is being able to confidently hand off tasks to someone else. Setting up systems, tools, and streamlined processes will make it easier to hand off tasks while you focus on other areas of your business. Getting to a place of organization doesn't come without hard work and repetition though.
In this episode, we share our top 7...
2023-02-1453 minTIQUE Talks: The Business Podcast for Travel Advisors8. Choosing The Best CRM For Your Business with Ashlyn PuckettA customer relationship management (CRM) platform is one of the most important tools for a small business. There seem to be so many to choose from, yet it's hard to find one that is capable of EVERY function needed for business. Each CRM has its own strengths and weaknesses. The key is deciding which one is best based on what's most important to you; whether it be reporting, client communications, or task management.
In this episode, we are joined by our community director and resident CRM expert, Ashlyn Puckett, to discuss what goes into choosing t...
2023-02-0753 minTIQUE Talks: The Business Podcast for Travel Advisors7. How To Detect Client Red Flags & How To Navigate ThemCreating dream trips around the world sounds like a dream job, right? Well, it truly is as long as you also are working with dream clients! Paying attention to red flags is SO important because more than likely that client is not an ideal fit for your business. Also, remember that it is a mutual relationship and the client can also see those red flags. Evaluating your business model and workflows are key to making sure a potential client is the right fit.
We also recognize that everyone has a different idea of a target au...
2023-01-3139 minTIQUE Talks: The Business Podcast for Travel Advisors6. How To Get Considered For FAM TripsFAM opportunities are not just a chance to sip champagne and stay in fancy hotels. They should be viewed as an opportunity where a supplier is investing in an advisor's education. However, this investment is definitely not one-sided. Advisors who attend FAMs often have to pay for their own flights while stepping away from their business and turning their full attention to site visits, sales meetings, and local experiences.
In this episode, we dive into how you can be considered for more FAMs, as well as how to evaluate if the opportunity is going to p...
2023-01-2438 minTIQUE Talks: The Business Podcast for Travel Advisors5. How To Implement Or Raise Your Service FeesLast week we discussed why we believe that advisors should consider charging fees, and so today we are back to talk about how to actually implement those fees and- if you are currently charging, how to know when to increase your rates. By the end of this episode, we hope that you will be able to create a plan on how to implement and/ or raise your own service fees.
Today we will cover:
How to implement fees & how to do the math on what you want to make
Creating plans and packages that mat...
2023-01-1744 minTIQUE Talks: The Business Podcast for Travel Advisors4. Should You Be Charging Fees As A Travel Advisor?Today we're broaching one of the most debated and controversial topics within the travel industry: Fees! So, what made us feel so bold as to tackle this subject? In case you haven't heard, ASTA just officially adopted the philosophy that all advisors should be charging fees for their services. With this shift in the industry, it's time to talk through the benefits of implementing and charging fees. For those who are charging fees already, we're going to talk about what additional fees you may want to implement.
We also talk about:
Why we went f...
2023-01-1049 minTIQUE Talks: The Business Podcast for Travel Advisors3. Preparing To Go OOO? Do These Things FirstAs travel advisors, it's easy to believe that you need to be on call all the time and that you can truly never take a day off. If you know us, you know that we are big on boundaries and we simply don't prescribe to the philosophy that advisors have to hustle and grind 24/7 to become successful in their business. In fact, we think that by setting boundaries, you become viewed as more professional and respectable by your audience.
Today we are discussing how you can prepare to take a real vacation or go on a FAM a...
2023-01-0359 min
TIQUE Talks: The Business Podcast for Travel Advisors2. How We Graduated Our Clients & Increased Our Average Ticket SalesToday, we are covering one of our absolute favorite topics, which is how to increase your average ticket sale. We'll be honest, this did not happen overnight for us, but with some consistent marketing and tailoring our message. We were able to gradually attract a new clientele with a more generous budget and elevated style while simultaneously graduating our existing clients into that same category.
So let’s dig in and talk through exactly how we did it.
We also talk about:
Our initial approach to travel was the Airbnb crowd with iti...
2023-01-0338 minTIQUE Talks: The Business Podcast for Travel Advisors1. So We Launched A Podcast... Here's Why!Welcome to the first episode of TIQUE Talk, where we are going to have no frills conversations about the obstacles we had when we started in the travel industry, and how we took an efficiency based approach to modernize and streamline our business. Through creating boundaries, processes, cultivating relationships, and updating our initial website and logo, we scaled a daily itinerary creation company to a tried and true full service agency with 13 independent contractors and a full time support staff.
If you're looking for advice on how to increase your productivity, work smarter not harder, and level up...
2023-01-0348 min