Shows
CinegarageCanción que quema, el rockumental de San Pascualito ReySan Pascualito Rey es uno de los grupos de rock más emblemáticos del México actual. Su mezcla de sonidos es tan característica que pocas veces se ha acertado en hacer una descripción de ellos y de sus canciones. Es por eso que antes que un texto largo, una biografía corta o una entrevista, probablemente la mejor manera de conocer la agridulce historia de San Pascualito Rey era a través de un rockumental.El momento ha llegado.En este episodio hablaremos sobre el rockumental Canción que quema con los dire...
2023-05-0256 min
Janett Arceo y La Mujer ActualMargarita Naturalmente y la mejor guía para tu salud a través del naturismo, nutrición y herbolaria.Hoy con Janett Arceo y La Mujer Actual:Alicia Rábago, master en educación, Neurocognición y Aprendizaje, nos presentó su libro: “Sin querer queriendo”.La Coach Katia Castelo te dirá ¿Cómo vivir en conciencia?. ¿Cómo despedir a tu mascota cuando muere? Escucha a la Dra. Norma Angélica Serrano Aguilar, Médico Veterinario Internista del Hospital Veterinario de la UVM.En el Día Mundial de la Tiroides, platiqué con el Dr. Rubén Silva Tinoco, Director de la Clínica Especializada en el manejo de la Diabetes de la Ciud...
2022-05-261h 37
Helping Sells Radio288 Ruben Rabago wrote the book on the customer success managerRuben Rabago is the chief customer officer at Intelllum, and co-author of The Customer Success Professional's Handbook: How to Thrive in One of the World's Fastest Growing Careers - While Driving Growth for Your Company. I've known Ruben since his Gainsight days, and the moment his book came out I've wanted to get him on the show. We spent most of our time talking about the intersection between three chapters of the book: chapter 2 on the role of the customer success manager, chapter 11 on how CSMs should help customers achieve their business goals, and chapter 12 on driving...
2021-08-1354 min
Gainsight GameChanger PodcastLessons in Customer Success: Multitasking, Delegating, and Asking Why?Welcome to The Gainsight Gamechanger Podcast, a space where we recognize and celebrate people who change the game of customer success and product experience for their companies, customers, teammates, and partners.The Customer Success philosophy has become the ally of many businesses from all around the world, and has settled as a preferred framework for millions of entrepreneurs and their teams. So much so, that students are currently showing growing interest around CS courses and lessons for their education, which only highlights the impact of our industry in the business world. There are several major f...
2020-11-0527 min
UI Breakfast: UI/UX Design and Product StrategyEpisode 183: Customer Success with Anna JacobsenCustomer success as a discipline is often overlooked in early-stage companies, but it’s essential to define and fulfill customer needs. Our guest today is Anna Jacobsen, a customer success leader, and Head of Customer Success at YouCanBook.me. You’ll learn why customer success is different from customer support, and how to proactively create such opportunities in your product.Download the MP3 audio file: right-click here and choose Save As.Podcast feed: subscribe to https://feeds.simplecast.com/4MvgQ73R in your favorite podcast app, and follow us on iTunes, Stitcher, or Google Play Musi...
2020-08-1444 min
Reading For SuccessEpisode 4 - The Customer Success Professional's Handbook & Firing with CompassionThis week, Kristen Hayer reviews:Firing with Compassion, by Joel Peterson (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12Next week we're shifting to a new book, How Women Rise, by Sally Helgesen and Marshall Goldsmith. This book is available on Amazon and Audible
2020-07-2211 minReading For SuccessEpisode 3 - The Customer Success Professional's Handbook & Beyond Silicon ValleyThis week, Kristen Hayer reviews:Beyond Silicon Valley: How Start-Ups Succeed in Unlikely Placed by Alex Lazarow (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 9-12Next week we'll cover Chapters 13-14 of the book and a new article. Enjoy!
2020-07-2113 minReading For SuccessEpisode 2 - The Customer Success Professional's Handbook & What's Really Holding Women BackThis week, Kristen Hayer reviews:What's Really Holding Women Back, by Robin Ely and Irene Padavic (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 5-8Next week we'll cover Chapters 9-12 of the book and a new article. Enjoy!
2020-07-2113 minReading For SuccessEpisode 1 - The Customer Success Professional's Handbook & Building a Culture of ExperimentationThis week, Kristen Hayer reviews:Building a Culture of Experimentation, by Stefan Thomke (March/April 2020 HBR)The Customer Success Professional's Handbook, by Ashvin Vaidyanathan & Ruben Rabago, Chapters 1-4Next week we'll cover Chapters 5-8 of the book and a new article. Enjoy!
2020-07-2111 min
Explore Your Favorite Digital Audiobooks TodayAudiobook: The Customer Success Professional's Handbook by Ashvin Vaidyanathan, Ruben RabagoPlease visit https://thebookvoice.com/podcasts/2/audible/98456 to listen full audiobooks.
Publisher's Summary: The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
Title: The Customer Success Professional's...
2020-03-247h 22