Shows
SpeakernomicsDive Into International Speaking: Expert Tips for Global SuccessIn this episode of Speakernomics, host Kenneth Kinney, affectionately known as "Shark," embarks on a journey with a panel of international speaking experts including Ruby Newell Legner, CSP, Cavett Award; Sylvie di Giusto, CSP; Elias Kanaris; Stan Phelps; and more. Together, they explore the dynamics of becoming a successful international speaker and the nuances that distinguish it from occasional international engagements.In this session, the esteemed speakers will:* Explain how to adapt speeches culturally and contextually to match diverse global audiences, ensuring both relevance and resonance.* Argue the significance of building strong, service-oriented relationships with international...
2026-01-2030 min
SpeakernomicsPosition Yourself as a Go-To Expert in International Speaking MarketsThis episode equips speakers with strategies to effectively position themselves across different global markets, ensuring their messages are impactful and well-received.In this episode of Speakernomics, host Kenneth Kinney (Shark) connects with an array of guest speakers to explore thriving in the international speaking arena. With global perspectives from speakers hailing from the U.S., New Zealand, the UK, Singapore, South Africa, Germany, Sweden, Mexico, and Australia, this episode dives deep into strategies for succeeding as an international speaker.In this session, participants like Ruby Newell-Legner, Sylvie di Giusto, and others will:
2025-04-0827 min
SpeakernomicsDive Into International Speaking: Expert Tips for Global SuccessIn this episode of Speakernomics, host Kenneth Kinney, affectionately known as "Shark," embarks on a journey with a panel of international speaking experts including Ruby Newell Legner, CSP, Cavett Award; Sylvie di Giusto, CSP; Elias Kanaris; Stan Phelps; and more. Together, they explore the dynamics of becoming a successful international speaker and the nuances that distinguish it from occasional international engagements.In this session, the esteemed speakers will:
Explain how to adapt speeches culturally and contextually to match diverse global audiences, ensuring both relevance and resonance.
Argue the significance of building strong, service-oriented...
2025-03-2526 min
Live with SondraGT Summit April 9-10, 2025, Innovate, Inspire, Impact🚀 The GT Summit 2025 is here! Are you ready to transform your attraction business?Join us April 9th-10th, 2025, in Arvada, Colorado, for a game-changing two-day event filled with expert insights, networking, and hands-on learning designed to elevate your operations and guest experiences.In this episode, Sondra Shannon, CEO of Gatemaster Technology, gives you a sneak peek into what’s in store at the GT Summit, including:Our Industry-Leading MC and Keynote Speaker – We’re excited to welcome Ruby Newell-Legner from 7 Star Service as our MC and keynote speaker! A world-class expert and National Speakers Associati...
2025-03-1311 min
SpeakernomicsHow to Recover From an Epic FailJoin us for a memorable episode that will arm you with the strategies you need to overcome any on-stage challenges with grace and professionalism. In this episode of Speakernomics, host Kenneth "Shark" Kinney speaks with an ensemble of seasoned speakers sharing their most memorable "epic fails" and the invaluable lessons they learned while on stage.In this session, our speakers will:
Define the significance of respecting time limits and preparing backup plans to handle unforeseen circumstances.
Illustrate how humor and humility can be potent tools to manage and recover from unexpected situations during...
2024-10-2946 min
Live with SondraFrom Thrills to Loyalty - Building a 7-Star Guest Experience Empire ft. Ruby Newell-LegnerGet ready for a rollercoaster ride of insights with service industry legend Ruby Newell-Legner!Join Sondra as she welcomes Ruby, a speaker who's captivated audiences in 25 countries and helped businesses like amusement parks and sports teams soar to new heights.Ruby will unveil the secrets behind her revolutionary 7-Star Service approach in this exclusive session.Discover how to:Turn happy employees into loyal brand ambassadors (say goodbye to high staff turnover!)Craft unforgettable guest experiences that have them coming back for moreBoost customer satisfaction, repeat business, and revenue like never before...
2024-06-2748 min
Top Redner-Tipps aus den USA7 Säulen des 7-Sterne-Services
Ruby Newell-Legner ist eine erfahrene Rednerin, Trainerin und Beraterin für Service Excellence. Ruby teilt ihre Erkenntnisse aus drei Jahrzehnten Erfahrung und erklärt, wie ihre "7 Säulen des 7-Sterne-Service" Rednerinnen und Redner dabei unterstützen können, ihren Service auf ein neues Niveau zu heben.
Die 7 Säulen des 7-Sterne-Service
Klare Vision: Haben Sie eine klare Vision und einen Grund fĂĽr Ihr Unternehmen.
Servicezyklen: Kennen Sie alle Elemente der "Customer Journey" von der Buchung bis zur Nachbetreuung.
Kennen Sie Ihre Kunden: Verstehen Sie die Bedürfnisse Ihrer Kunden, um besser liefern zu können.
Mitarbeit...
2024-05-0118 min
SpeakernomicsSeven Pillars of 7 Star Service with Ruby Newell-Legner, CSPThis week, renowned customer service expert and Cavett Award recipient, Ruby Newell-Legner, CSP shares her insights and strategies for delivering exceptional customer service in diverse industries, including sports, leisure, and entertainment. Ruby emphasizes the importance of understanding customer needs, building strong relationships, and prioritizing employee satisfaction. She also discusses the significance of the Cavett Award and its values in recognizing excellence in the speaking profession.At the end of this episode, you will:
Understand the key pillars of the Seven Star service philosophy and how they can be applied to enhance customer service in various industries.
...
2024-03-1321 min
Brand to Fan Showwith Ruby Newell-Legner | Fan-Centric Frontline Service Starts at the TopWelcome back to another exciting episode of the Brand to Fan Show! In today's episode, host Lauren Teague sits down with the brilliant Ruby Newell-Legner, a visionary leader who has sparked service excellence across various industries. This engaging conversation delves into the fascinating world of fandom and how businesses can cultivate a loyal following. Ruby shares invaluable insights on the importance of leaders engaging with frontline staff and leading by example and the impact that exceptional customer service can have on building a passionate fan base. The strategies discussed in this episode apply across the board, from sports venues...
2023-10-2549 min
The Leading EdgeRevolutionizing the Fan Experience with Ruby Newell-Legner, Founder of 7 Star ServiceRuby Newell-Legner is a consultant, speaker, trainer, and fan engagement expert. She is the Founder of 7 Star Service, where she helps sports, leisure, and entertainment venues create amazing fan experiences. Newell-Legner's goal is to guide leaders in creating the ultimate guest experience and positive, engaging workplace cultures. Since 1996, she has used her expertise to transform over 60 professional sports teams and more than 90 stadiums. Newell-Legner is also a popular workshop presenter and speaker for annual conferences and has presented more than 2,500 programs in 23 countries. She is currently a workshop host with the National Speakers Association (NSA) and the...
2021-12-1537 min
Level Up PodcastTurning Your Employees and Customers Into Loyal Fans with Ruby Newell-Legner, Founder of 7 Star ServiceRuby Newell-Legner is a Fan Experience and Employee Engagement Strategist and the Founder of 7 Star Service. She specializes in inspiring new service cultures in sports, leisure, and entertainment industries to create the ultimate fan experience. Ruby has worked with over 66 professional sports teams and several international sporting events ranging from the Olympics to the Super Bowl. Ruby has presented approximately 3,000 staff development sessions in 24 countries and has been a member of the National Speakers Association since 1995. Previously, she was a swimming coach and recreation facilities manager for over 20 years, which taught her the importance of teamwork, leadership...
2021-11-1547 min
The Athletic Business PodcastEpisode 22 - PANEL DISCUSSION: Getting Back in the PoolCheck out the audio of this virtual workshop hosted by Ruby Newell-Legner and featuring guest speakers Justin Caron, Shawn DeRosa and Megan Pleli, as we discuss returning to aquatics facilities amid the COVID-19 pandemic.
This episode features audio from our virtual workshop series — you can check out on-demand sessions on a variety of topics here, and stay up to date on forthcoming sessions by visiting athleticbusiness.com/webinar
Thanks to our sponsor, Synexis.
More on our Guest Speakers:
Justin Caron | Principal, Aquatic Design Group, Carlsbad, Calif.
Shawn DeRosa, JDÂ |Â Owner, DeRosa Aquatic Consul...
2020-11-101h 03
Dave Wakeman's The Business of Fun PodcastThe Business of Fun: Ruby Newell-LegnerToday's episode is brought to you by Booking Protect. Come see me and Simon at the Ticketing Professionals Conference in Sydney on 14 & 15 November. Come to my workshop in Melbourne on 18 November, "Fans For Life: Creating and Keeping Modern Fans". This is going to be a great day of learning and connecting with people from around the industry. Get my team's new newsletter: 'Talking Tickets'! 5 stories from the week that was with a quick analysis of why they mattered and how to approach them. My guest today is Ruby Newell-Legner. She's CEO of 7 Star Ser...
2019-11-0441 min
Live on Purpose Radio7 Star ServiceIn this episode of Live On Purpose Radio, Dr. Paul visits with Ruby Newell-Legner, the customer service queen. Ruby shares her seven points of 7 Star Service which are Align, Examine, Understand, Engage, Involve, Unite, and Reward. Find out what Ruby learned from the only 7-star hotel in the world, then take this to your own clients and customers.
2018-05-2531 minEntrepreneurism – Live on Purpose Radio7 Star ServiceIn this episode of Live On Purpose Radio, Dr. Paul visits with Ruby Newell-Legner, the customer service queen. Ruby shares her seven points of 7 Star Service which are Align, Examine, Understand, Engage, Involve, Unite, and Reward. Find out what Ruby learned from the only 7-star hotel in the world, then take this to your own clients and customers.
2018-05-2531 min
leadership – Live on Purpose Radio7 Star ServiceIn this episode of Live On Purpose Radio, Dr. Paul visits with Ruby Newell-Legner, the customer service queen. Ruby shares her seven points of 7 Star Service which are Align, Examine, Understand, Engage, Involve, Unite, and Reward. Find out what Ruby learned from the only 7-star hotel in the world, then take this to your own clients and customers.
2018-05-2531 minEconomic & Financial Prosperity – Live on Purpose Radio7 Star ServiceIn this episode of Live On Purpose Radio, Dr. Paul visits with Ruby Newell-Legner, the customer service queen. Ruby shares her seven points of 7 Star Service which are Align, Examine, Understand, Engage, Involve, Unite, and Reward. Find out what Ruby learned from the only 7-star hotel in the world, then take this to your own clients and customers.
2018-05-2531 minLive on Purpose Radio7 Star ServiceIn this episode of Live On Purpose Radio, Dr. Paul visits with Ruby Newell-Legner, the customer service queen. Ruby shares her seven points of 7 Star Service which are Align, Examine, Understand, Engage, Involve, Unite, and Reward. Find out what Ruby learned from the only 7-star hotel in the world, then take this to your own clients and customers.
2018-05-2531 minLive on Purpose Radio7 Star ServiceIn this episode of Live On Purpose Radio, Dr. Paul visits with Ruby Newell-Legner, the customer service queen. Ruby shares her seven points of 7 Star Service which are Align, Examine, Understand, Engage, Involve, Unite, and Reward. Find out what Ruby learned from the only 7-star hotel in the world, then take this to your own clients and customers.
2018-05-2531 min
SportsBiz Radio NetworkEpisode 69 With Ruby Newell - Legner Global Fan Experience ExpertWe discuss Ruby's journey from swim coach to international fan experience trainer for pro teams, arena's, amusement parks and a leading public speaker.
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Support this podcast: https://podcasters.spotify.com/pod/show/sportsbizradio/support
2018-03-2828 min
Top Redner-Tipps aus den USA34. Dies und das
Thomas Skipwith im Interview mit Bruno ErniÂ: Voices of Experience Juli / August 2017
Moderation des Original-Podcasts: Kate Delaney
Thomas Skipwith, im Interview mit Bruno Erni, berichtet wieder von der neuen Ausgabe von Voices of Experience, dem Podcast der National Speakers Association.
Motto dieser Ausgabe: Dies und das
Global Reisen - Ruby Newell-Legner, CSP
Es ist wichtig sich auf die lokalen Sitten vorzubereiten. Am besten man liest ein Buch über das Land, in das man reisen wird. Das Sprichwort «Wer eine Reise tut, hat etwas zu erzählen.» wird noch oft genug...
2017-07-0627 min
Customer Engagement Radio027: The Fan Experience: Creating A Culture To Turn Every Customer Into A Fan - with Ruby Newell-LegnerAn Interview with Ruby Newell-Legner Introduction Ruby Newell-Legner has been working behind the scenes with the biggest names in leisure, entertainment, and sports to increase customer satisfaction, customer loyalty, and the overall Fan Experience. Over the past 20 years, she has presented to more than 2,300 staff development sessions in 11 countries around the world. […]<img src="http://feeds.feedburner.com/~r/CustomerEngagementRadio/~4/g_ekSTflkqs" height="1" width="1" alt=""/>
2016-04-2600 minTop Redner-Tipps aus den USA19. Geschäftsentwicklung
Thomas Skipwith im Interview mit Bruno ErniÂ: Ausgabe Januar 2016
Herzlich Willkommen zur neuen Ausgabe von NSA Voices Of Experience. Pilar Ortiz und Steven Iwersen, CSP haben wieder spannende Beiträge zusammengetragen. Diesmal steht der Podcast der NSA unter dem Motto: Geschäftsentwicklung.
Eine Formel für immer wiederkehrendes Geschäft - Barry Banther, CSP
Ich muss von 3 Dingen besessen sein:
Meine Expertise: Suchaufträge im Internet anlegen, alle Publikationen lesen, Nicht-Kunden beobachten
Meinen Kunden: Eine Datei ĂĽber sie anlegen, kunden-interne Publikationen lesen
Wie meine Prozesse mit den Prozessen des Kunden ĂĽbereinstimmen
Gefahr...
2016-01-0732 min
Making Waves at C-Level: Business Tips for Executives, Leaders, and EntrepreneursWhy Participate in Industry Associations?Why do successful entrepreneurs, solopreneurs, and other business leaders join and participate in their industry associations? Some shy away from these groups to not be around competitors, while others find information, education, and supportive friendships through their active involvement in trade associations.In this episode Thom Singer interviewed several participants at the National Speakers Association "CSP/CPAE Summit" in Miami, Florida. In this podcast you will hear from Dr. Willie Jolley, Jeffrey Hayzlett, Ruby Newell-Legner, Shep Hyken, Sarah Michele, Brian Walter, Maribeth Kuzmeski, Jason Hewlett, Ross Bernstein, Laurie Guest, Dave Lieber, Chris Bauer, and Troy Hazard.
2015-01-1534 min
The Tao of Sports Podcast – The DefinitiTao of Sports Ep. 169 – Ruby Newell-Legner (Founder, Fan Experience Institute)Fan experience is quickly becoming one of the hottest topics in sports business, as teams look to enhance how each customer feels upon a trip to the venue. Ruby Newell-Legner works with several teams and leisure facilities in order to improve every touch point of the customer experience through guest relations, discussing how her 7 Star Service System has increased retention for various teams. Newell-Legner talks about founding her online webinars, The Fan Experience Institute (www.7starservice.com), in order to help mentor those in the sports world at improve the product in the stands and concourses. Twitter: @7StarService
2013-06-2736 min
Tao of Sports PodcastTao of Sports Ep. 169 – Ruby Newell-Legner (Founder, Fan Experience Institute)Â
Fan experience is quickly becoming one of the hottest topics in sports business, as teams look to enhance how each customer feels upon a trip to the venue. Ruby Newell-Legner works with several teams and leisure facilities in order to improve every touch point of the customer experience through guest relations, discussing how her 7 Star Service System has increased retention for various teams. Newell-Legner talks about founding her online webinars, The Fan Experience Institute (www.7starservice.com), in order to help mentor those in the sports world at improve the product in the stands and concourses. Twitter: @7S...
2013-06-2736 min
Talking Business NowTurn Every Customer Into a Fan - Ruby Newell LegnerIn today’s competitive landscape, you don’t want customers. You want fans. You want people who are almost as crazy in love with your company as you are. Consistently delivering a valuable customer experience is important—it drives and sustains business growth.
Our guest today, Ruby Newell-Legner shares the elements of service that create a seamless customer experience . . . and will improve customer loyalty and retention for any business. Find out how your business can join the ranks of companies that can charge more, enjoy greater profits and increase market share an average of 6 percent a year.
Ruby's 7 Star Service is in...
2013-03-2229 min