Shows
Simply Hospitality#73: How to make a PROFITHow to make a PROFITMake your menu work for you.Key points covered:What percentage should you be spending on food and labour to ensure your dishes are turning a profit.Menu design psychology – where to position you highest profit items to encourage your customers to order them over anything else.Upsell, upsell, upsell! Training your team to see the upsell opportunities with every order.If you found this episode helpful, don’t forget to follow us on Linked In and Instagram:Insta: @simply_hospitality_the_podcastLinked In...2025-07-0219 minSimply Hospitality#72: Anticipation Creates LuxuriationIn this episode we unpack the powerful idea that anticipating your guests’ needs is the ultimate luxury. Great hospitality isn’t reactive — it’s proactive. From noticing empty glasses to preparing for dietary needs before they're raised, anticipation transforms service into something exceptional.We share real-life examples and practical tips for training your team to anticipate guest needs, create seamless experiences, and boost both customer satisfaction and spend.Key Takeaways:• Why anticipation = luxury in the customer’s mind• How to create a “Table Watch” culture on the floor• Specific things to look for t...2025-06-1121 minSimply Hospitality#71: Fighting Food Waste with FareShare – Featuring Daniel LeiteIn this episode of Simply Hospitality, hosts Lucy and Ruth sit down with Daniel Leite from FareShare, the UK’s leading charity fighting hunger and food waste. Together, they dive into the staggering reality of food waste in the UK and how FareShare is redistributing surplus food to frontline charities and community groups.Inspiring stories from the field that highlight the impact of FareShare’s workInsights into how FareShare collaborates with food businesses to rescue surplus foodPractical tips on what we can all do in our daily lives to reduce food waste...2025-05-2831 minSimply Hospitality#70: How ClearBrew can revolutionise Cellar ManagementIn this engaging podcast episode, Lucy & Ruth interview Ashley from Clear Brew, a company specializing in beer line hygiene and cellar management. They discuss the importance of maintaining clean beer lines to enhance the quality of your pint, the common mistakes made in cellar management, and the unique services offered by Clear Brew. Ashley shares insights from his experience in the hospitality industry, emphasizing the financial benefits of outsourcing beer line cleaning and the challenges faced in the current market. The conversation also touches on hygiene horror stories and the importance of proper training. Chapters2025-05-1426 minSimply Hospitality#69: Chef to InspectorSimply Hospitality PodcastIf you’re a chef who’s ever considered becoming a Food Inspector, this episode is packed with the information you need. We’re joined by three fantastic guests to explore what the career path looks like and how you can take the first steps.First, we speak with Iain Ferris, Lecturer in Food Safety, Food Standards, and Food Law at the University of Birmingham. Iain shares insights about the course he offers for those wanting to become Food Inspectors, including entry requirements, course content, and costs.Next, we’re joined by...2025-04-3035 minSimply Hospitality#68: Workplace Wellbeing with Hannah YouellIn this episode of Simply Hospitality, we sit down with Hannah Youell to discuss the importance of employee wellbeing and inclusivity in the hospitality industry.What We Cover:🔹 Hannah’s Journey – What led her to focus on wellbeing and inclusivity in the workplace.🔹 Defining Wellbeing & Inclusivity – How these concepts apply in hospitality and why they matter.🔹 Common Barriers – The challenges small businesses face when trying to implement effective wellbeing initiatives.🔹 Practical Tips – Actionable steps for restaurants and food businesses to create a supportive and inclusive work environment.🔹 Measuring Success – How to track an...2025-04-2334 minSimply Hospitality#67: Marketing Your Restaurant with Jenny Bishop from Nice GroupIn this episode, we’re joined by Jenny Bishop from Nice Group, who shares top marketing tips for restaurant owners looking to build their brand and attract more customers.What We Cover:Marketing Basics – The simplest, most achievable first steps for branding your restaurantLow-Cost, High-Impact Strategies – Smart marketing ideas that don’t require a big budgetSocial Media Mistakes – What restaurants often get wrong & how to fix itFood Influencer Collaborations – Tips for getting noticed in the right circlesEngaging Your Local Community – Building a loyal customer base through storytellingHandling Negative Reviews – The right way to respond to bad pressFuture Tren...2025-04-2333 minSimply Hospitality#68: New FSA Allergen GuidanceNew FSA Allergen Guidance In this episode of Simply Hospitality, we discuss the NEW Food Standards Agency's (FSA) updated guidance on providing allergen information, issued on 5th March 2025. This guidance aims to support food businesses in effectively communicating allergen information to consumers, particularly those with food hypersensitivities.Key Discussion Points:Overview of the Updated Guidance: The FSA's best practice guidance emphasizes the importance of providing written allergen information for non-prepacked foods, such as meals in restaurants, cafés, and takeaways. This written information should be accompanied by a conversation between staff and customers about all...2025-03-1931 minSimply Hospitality#67: Special Guest Emily Capps: Simpler Recycling SchemeThis week on Simply Hospitality, we welcome back Emily Capps, Ruth’s Glastonbury EHO buddy, this time she is sharing her expertise in waste management, to discuss the UK's new Simpler Recycling scheme. These changes introduce new waste regulations that businesses need to be aware of.If your company has ten or more employees, this episode is essential listening to ensure you meet your legal requirements. Plus, you'll gain fascinating insights into food waste that might surprise you!Tune in for an informative discussion on how these regulatory changes impact the hospitality industry and what steps...2025-03-0529 minSimply Hospitality#66: How to Thrive from Day One: Top Tips for Start UpsIn this bitesize episode we delve into the unglamourous details that every start up needs to think about, including:- Kitchen planning: walls, floors and ceilings: is it durable and cleanable? Do you have a wash hand basin and have you thought about your potwash set up?- Do you have the right equipment, lighting and electricity supply?- Think about pest proofing, deep cleaning and extraction systems.- Get yourself registered as a food business 28 days before you open.- STAFF TRAINING! Food hygiene and people management go...2025-02-2719 minSimply Hospitality#65 Special Guest Phil Trevett: Apprenticeships as a key part of your Recruitment StrategyApprenticeships make sense BUT how can we make a success of them in our industry where labour costs have to be kept as lean as possible, and quality over quantity seems to be the best route forward?Phil Trevett, L&D Manager from Somerset Larder, explains how they run a successful Apprenticeship Programme and the boundless positive outcomes that come from it. Don't forget to give us a follow on our social media platforms so you don't miss an episode!Simply Hospitality: The Podcast (@simply_hospitality_the_podcast) • Instagram ph...2025-02-1932 minSimply Hospitality#64 :Special Guest Chris Hayers: Budget Breakdown: Part TwoContinuing to discuss the topic of the Autumn Budget with Chris Hayers from Match Accounting, in Part Two, Ruth and Lucy discuss:- Budgeting properly: do you know your most profitable product?- Profit and Loss analysis - know your numbers!- The importance of keeping in regular communication with your accountant.The goal is to cut through the noise and get to the heart of how these updates will impact our teams, our venues, and our communities. 2025-02-1829 minSimply Hospitality#63: Special Guest Chris Hayers: Budget Breakdown: Part OneRuth and Lucy step a little out of their comfort zone forthis episode, diving into the UK Autumn Budget and its impact on the hospitality sector. While they’re neither politicians nor finance experts, they’re asking the questions that matter most to hospitality business owners—because we all want to understand, in plain English, what these changes mean for us. Here’s what we’re exploring in Part One:🔹 Significant Changes:Now that the dust has settled, what are the key takeaways for hospitality? Topics like the National Insurance increase and Minimum Wage changes a...2025-02-1825 minSimply Hospitality#62: Special Guest Corrina Pyke: Is Glass the Biggest Sustainability Issue in Wine?Is Glass the Biggest Sustainability Issue in Wine? 🍷♻️The wine industry has a major sustainability challenge—glass bottles. While they’ve been the standard for centuries, their environmental impact is huge.Here are some eye-opening stats:📊60% of a wine bottle’s carbon footprint comes from producing and transporting glass.♻️Only 70% of glass is recycled in the UK, with millions of tons still going to landfill.🚛Heavier bottles = higher emissions—switching to lighter or alternative packaging can cut transport emissions by10-40%.🔄Refillable bottles can be reused up to 30 times, massively reducing waste.With growing aw...2025-02-1227 minSimply Hospitality#61: LIVE from The Source Trade ShowLive from The Source Trade Show in Exeter, listen to visitors and exhibitors share what they have to offer and what they one thing they would ask for they had direct line to Mr Keir Starmer! Featuring... Fleming Howden (4) Fleming Howden: Overview | LinkedInScrocchiarellaSouth West Food Grouphttps://swgroup.co.uk South West Sandwich Company https://sandwichcompany.co.uk Blackthorn Saltwww.blackthornsalt.co.ukNFU Mutual www.nfumutual.co.uk2025-02-0524 minSimply Hospitality#60: Who is joining us at The Source Trade Show?Jam then cream, or cream then jam...?One of the many pivotal questions we'll be asking the suppliers at The Source Tradeshow next Tuesday and Wednesday. Simply Hospitality is excited to be a media partner of the show, where we will be recording live from the trading floor! Listen to this week's episode to hear why this show needs to be in your diary - whether you're South West born and bred, or just fancy a jaunt to this beautiful part of the world to gain must...2025-01-2918 minSimply Hospitality#59: Special Guest Katy Moses: From Kids Menus to Chaos: What Makes or Breaks the Family Dining ExperienceAre you doing enough to attract families to dine with you? This week, we’re joined by hospitality research expert Katy Moses, founder and MD of KAM Insights, to explore what makes or breaks the family dining experience. With over 600 million family dining occasions annually and an average spend of £4,015 per family per year on eating out, families are a key demographic for hospitality businesses.In this episode, we cover:What a child-friendly atmosphere really looks like and how venues can balance it without alienating other customers.How to train staff to acc...2025-01-2234 minSimply Hospitality#58: Special Guest: Kat Thorne: Bring Balance and Wellbeing to your 2025In this episode of Simply Hospitality, we’re joined by the incredible Kat Thorne, an international keynote speaker, teacher, and consultant specializing in positive habits and well-being. Kat is the founder and director of The Morning Gamechanger, an initiative dedicated to helping teams lead happier, healthier, and high-performing lives through intentional habits and personalized morning routines.Here’s what we cover in this inspiring conversation:🌟 The Morning Gamechanger InitiativeWhat inspired Kat to create The Morning Gamechanger, and how her personal journey from workaholism and burnout has shaped...2025-01-1540 minSimply Hospitality#57: Building your network: you don’t have to do it all aloneBuilding your network: you don’t have to do it all aloneIn this episode Ruth and Lucy discuss the importance of using the skillset around you to build a team of people to support you in your venture.You can find support both internally and externally in:• Social media management• HR support• Health and Safety complianceAnd much more.Thinking about what you can delegate is key so listen to gain more insight into how you can spend time working ON your business...2025-01-0817 minSimply Hospitality#56: Bitesize: Simply Hospitality's New Years ResolutionsBitesize: Hospitality New Years ResolutionsThis week Lucy and Ruth discuss what to focus on to give you the best chance of success and growth in 2025.- Lucy reminds everyone of the importance of one to ones – that 99% of your problems are caused by a lack of communication and how issues can be avoided with preventative action!- Ruth discusses the importance of making sure you have everything in place to get a 5 in 2025.Listen for more top tips in this bitesize episode of intention setting and action planning.Pl...2025-01-0112 minSimply Hospitality#55: Merry Christmas!Happy Christmas One and All!To all those working in our vibrant sector this season, we hope you have a wonderful festive time and we look forward to sharing more insights with you in 2025!Thank you for your support in 2024. Please continue to follow, subscribe and check us out on social media.2024-12-2501 minSimply Hospitality#54: Workers Protection Act 2023: What are your new responsibilities as an employer?The Worker Protection (Amendment of Equality Act 2010) Act 2023 came into effect on 26 October 2024, introducing a legal duty for employers to proactively take reasonable steps to prevent sexual harassment.In light of everything in the media recently around high profile figures, this is particularly topical.- We discuss how good employers should be creating psychologically safe spaces to ensure team members feel comfortable speaking up when necessary.- We talk about the need to train our teams in the difference between “banter” and harassment. In hospitality this is an even more potent issue than othe...2024-12-1834 minSimply Hospitality#53: Special Guess Peter Collingridge: Brand StrategyIn this episode of Simply Hospitality, we’re joined by Peter Collingridge, founder of branding and design agency Good Noise, to explore the value of working with experts to elevate your brand strategy.Tune in as we discuss:⭐️ The key advantages of using a branding and design agency versus managing everything in-house.⭐️ Common mistakes businesses make when tackling branding and design themselves.How to determine if your business should DIY or partner with an agency.⭐️ The ROI you can expect when hiring a...2024-12-1135 minSimply Hospitality#52: Special Guest Andrew Heath: Happy Staff = Happy CustomersUnderstanding Employee Happiness: How Happy Are Your Staff, Really?In this episode of Simply Hospitality, we sit down with Andrew Heath from WeThrive to explore the critical link between employee happiness and performance in the hospitality sector. Here’s what we cover:Why Staff Happiness Matters- Why should hospitality businesses focus on staff happiness and engagement?The connection between happy employees and exceptional customer service.- Real-world examples of...2024-12-0432 minSimply Hospitality#51: Special Guest: Simon Ambridge: Cellar Safety: Best Practises for Conducting a Risk AssessmentIn this episode of Simply Hospitality, we dive intobest practices for conducting a risk assessment to create a safer, more efficient cellar environment. Ruth and Lucy speak with Simon Ambridge an industry professional with over 20 years of experience in drink distribution, about the essential steps for identifying, assessing, and managing risks in cellars. Whether you’re managing a pub cellar or a large storage facility, this episode will guide you through the key aspects of cellar safety.Key Takeaways1. Identifying Common Hazards- Cellars come with unique risks like slips and falls, manual ha...2024-11-2031 minSimply Hospitality#50: Special Guests Liz Tarvey & Sam Brown: Recruitment: Where are the good ones hiding?Recruitment: Where are the good ones hiding?In this episode, where we discuss effective approaches to navigating the recruitment challenges faced by hospitality, we welcome two guests! Liz from Whitehead Ross Education talks about theirinnovative Hospitality Skills Boot Camps, which are designed to get people back into the workforce with leadership skills tailored for the hospitality industry. Liz discusses how these boot camps focus on not only essential hospitality skills but also critical leadership qualities like effective communication, customer service, and team management, helping candidates levelup to supervisory roles.Sam...2024-11-1343 minSimply Hospitality#49: Boosting Sales in Quieter Times: 5 Top Tips for Autumn/WinterIn this episode of Simply Hospitality, we discuss how to navigate the slower periods between summer and Christmas, as well as the post-holiday lull in January and February. We share five actionable tips to help boost sales during these quieter months. Some strategies may already be on your radar, but others might inspire new ideas!1. Maximise Key Date PromotionsUse upcoming events like Halloween, Black Friday, Christmas, New Year, and Valentine’s Day to drive sales. Plan ahead with a calendar, and consider unique dates relevant to your business, such as...2024-11-0622 minSimply Hospitality#48: Special Guest Alice Hosker: Employment Rights Bill: What does this mean for hospitality? Part 2In this episode of Simply Hospitality, we dive back into the Employment Rights Bill, dubbed the "biggest upgrade to workers' rights in a generation." These changes are designed to benefit your most important asset—your people. Check out Episode 1 for further insight here. We’re joined by Alice Hosker from Home of HR; an HR consultancy based in Southsea.Here's what we cover in Part 2: Zero-Hours ContractsWhile exploitative zero-hours contracts will be banned, employers will still have some flexibility. Alice delves into what this actually means for our industry where hours naturally fluctuate seasonally, and...2024-10-3026 minSimply Hospitality#47: Special Guest Alice Hosker: Employment Rights Bill: What does this mean for hospitality? Part 1In this episode of Simply Hospitality, we dive into the Employment Rights Bill, dubbed the "biggest upgrade to workers' rights in a generation." These changes are designed to benefit your most important asset—your people. A happy team can make all the difference in running a successful hospitality business. To break down what the proposed reforms mean for you, we’re joined by Alice Hosker from Home of HR; an HR consultancy based in Southsea.Here’s what we cover in Part 1: Fair allocation of tipsWorkers have the chance to have a say in how th...2024-10-2329 minSimply Hospitality#46: Bitesize: Understand the Food Hygiene Ratings and their Impact on Your BusinessUnderstanding Food Hygiene Ratings and Their Impact on Your BusinessIn this episode of Simply Hospitality, Lucy and Ruth dive into the world of food hygiene ratings and why they matter for your business. Ruth breaks down what the different food hygiene ratings mean from “0” to “5” and what each score tells your customers about your establishment. The discussion highlights the direct impact hygiene ratings can have on customer trust, revenue, staff morale, and even your business’s reputation. If you've ever wondered what the cost of non-compliance is, or how to recover from a poor rating this episode is...2024-10-1831 minSimply Hospitality#45: Bitesize: Post Summer Food Safety ResetPost Summer Food Safety ResetIn this bite-sized episode of Simply Hospitality, Lucy and Ruth dive into the importance of a food safety reset after the busy summer season and before the upcoming Christmas or October half-term rush. They share practical tips to help restaurant owners and managers ensure their teams and kitchens are ready to meet food safety standards.Key Takeaways: Staff Training: Now is the perfect time to ensure your team is properly trained, whether it’s food safety Level 2 for your kitchen staff or allergen procedures for your front-of-house team. With fewer se...2024-10-1806 minSimply Hospitality#44: Employee Wellbeing After a Busy Summer Season in HospitalityEpisode Title: Employee Wellbeing After a Busy Summer Season in HospitalityHosts: Lucy & RuthEpisode Summary:In this episode of Simply Hospitality, Lucy and Ruth tackle a vital yet often overlooked topic in the hospitality industry—employee wellbeing, especially after the demanding summer season. The summer rush can leave teams exhausted, making it crucial for leaders to refocus on supporting their people as things slow down. Lucy shares three actionable tips to help you nurture your team’s wellbeing, boost morale, and set the stage for long-term success.Key Takeaways: • The Importance of Wellbeing: • Research shows happier employees are 13% more productive (Oxford Universi...2024-10-0924 minSimply HospitalityIntroducing Simply Hospitality!Welcome to Simply Hospitality. Ruth and Lucy are back for another season of unfiltered discussion to help real restauranteurs to tackle the highs and lows of the hospitality sector! With insights from experts, combined with their own experience, Simply Hospitality will empower you to take small actions to help your restaurant and teams thrive. Let’s go!2024-10-0207 minSimply HospitalityTrailerHello! Welcome to Simply Hospitality! 2024-09-3001 minSimply Hospitality#43: International Food Safety Conference: Key Takeaways for the Hospitality IndustryHello From The Other Side Of The Pass! And hello from the other side of the pond! As this week Ruth joins us from Long Beach, California as she attends the International Food Safety Conference and recounts for us some of the interesting and helpful things she has learned! 2024-07-3125 minSimply Hospitality#42: Generational Differences: Navigating the Challenges in Hospitality TeamsHello From The Other Side Of The Pass!
This week Ruth and Lucy chat multi-generational teams and the key to adapting your communication style to get the best out of every single team member regardless of their age. They dive into the wonderful world of Gen Z and talk strategies for engaging and motivating this unique generation and unlocking their potential. They are our future after all! Happy listening2024-07-1726 minSimply Hospitality#41: Special Guest Solicitor Emma Jewell: Business Structure & Commercial ContractsHello From the Other Side Of The Pass!Emma joins Ruth and Lucy once more to highlight the risks of “Sole Trader” status, and what we should be aware of when it comes to signing contracts with suppliers. One of those nitty gritty issues, that’s so useful to get right now, in order to avoid paying the price in the future.2024-07-051h 03Simply Hospitality#40: Special Guest Interior Designer Charlie Smith: Creating Ambiance in Your VenueHello From The Other Side Of The Pass!This week our hosts discuss all things music, lighting and ambiance with our special guest and Interior Designer Charlie Smith.2024-07-0325 minSimply Hospitality#39: Live at Glastonbury: Hospitality Insights from the FieldHello From The Other Side Of The Pass! Our host Ruth is live from Glastonbury festival talking to food stall owners about the challenges of operating at the biggest festival in the country!2024-06-2719 minSimply Hospitality#38: Special Guest James Crespi: Insights from Goodwood Racecourse DirectorHello From The Other Side Of The Pass!
Ever wanted to know what goes on inside the workings of one of the most prestigious racecourses in the world?
James shares his story of a deep-rooted passion for this English Insitution and the challenges that come with running such a large scale operation in the current climate.2024-06-1931 minSimply Hospitality#37: Bitesize: Eat the Island - Promoting Local CuisineHello From The Other Side Of The Pass!Ruth and Lucy record from Hampshire Fare and Portsmouth City Councils local food and drink expo to launch Southsea Food Festival. They meet suppliers, educators and the CEO of Portsmouth City Council 🎉2024-06-1412 minSimply Hospitality#36: Bitesize: Seasonal Recruitment Challenges in HospitalityHello From The Other Side Of The Pass!Ruth and Lucy discuss the struggles and strategies navigating short term staff recruitment. You are not alone! Listen for top tips on how to retain staff and where to find them.2024-06-1212 minSimply Hospitality#35: World Food Safety Day: Preparing for the Unexpected.Hello From The Other Side Of The Pass!
From floods, to dodgy oysters, Ruth and Lucy discuss some contingency plans that can help you to be ready for when the worst happens. Panic not! Keep Calm and Carry On 💪🏼2024-06-0530 minSimply Hospitality#34: HACCP Advice for Jeremy Clarkson: Avoiding Food Safety PitfallsHello From The Other Side Of The Pass! Our Host Ruth has done a 'thing', and that is a whistle stop tour of HACCP (Hazard-Analysis-Critical-Control-Points) so that next time Jeremy Clarkson does a 'thing' he knows what he needs to do to keep Cheerful Charlie happy.2024-05-2918 minSimply Hospitality#33: Bitesize: Campylobacter: What you need to knowHello From The Other Side Of The Pass! Campylobacter the biggest cause of Food Bourne illness in the Uk. Take a listen to learn where it comes form and how to prevent becoming ill or making your customers ill. Also, very useful for home cooking – the same rules apply.
2024-05-2211 minSimply Hospitality#32: Succession Planning: Preparing Your Business for the FutureHello From The Other Side Of The Pass! Had somebody leave unexpectedly? Always be one step ahead with a solid succession plan in place. Listen to this weeks episode to get the lowdown on why it’s so vital and how to get one in place 💪🏼2024-05-1724 minSimply Hospitality#31: Special Guest Ian Skinner: Diverse Cleaning Solutions for HospitalityHello From The Other Side Of The Pass! Ian Skinner from Diverse Cleaning South joins the pod today, to talk about why it is so important to get those deep deep DEEP cleaning jobs booked in. We also cover staff training; why knowledge is power and giving our teams ownership. In addition to his specialist cleaning business, Ian has a passion for coaching and mentoring, and he’s a joy to listen to! Enjoy!2024-05-0844 minSimply Hospitality#30: Special Guest Karen Turton: Unveiling the Purple StoryHello From The Other Side Of The Pass! Empower your team to mitigate the impact of the minimum wage increase in FIVE EASY STEPS. Listen to Lucy’s conversation with performance consultant Karen Turton, of Purple Story as they talk cracking the sales code. Need to take action now? This is the episode for you.2024-05-0143 minSimply Hospitality#29:Special Guest Oliver Madge: Pest-Control with a DifferenceHello From The Other Side Of The Pass! Today Lucy and Ruth are joined by Oliver Madge from Pestwise. With years of experience, Oliver and our hosts discuss the legislative aspects and best practices of pest-control. 2024-04-2456 minSimply Hospitality#28: Special Guest Terence Carvalho: Social Media Strategies with Delivered SocialHello From The Other Side Of The Pass! Lucy and Ruth chat to Terence about moving from the world of hospitality into a career in digital marketing. Terence tells us the tricks of the trade – teaching us what content will hook our customers in. Your Tik Tok can take you to the Tip Top if you play your cards right! Happy listening.2024-04-1730 minSimply Hospitality#27:Bitesize: Pink Burgers: Are they ever safe?Hello From The Other Side Of The Pass! A few years back pink burgers had a high profile in the hospitality world – what was the outcome? This bitesize podcast explains why pink burgers are unsafe and provides a brief summary of the FSA guidance of how pink burger can be made safely if the process has be validated2024-04-1012 minSimply Hospitality#26: Bitesize: Conflict Resolution: Managing Disputes in HospitalityHello From The Other Side Of The Pass! This week's bitesized episode addresses the issue of Conflict Resolution. Lucy and Ruth role play a number of scenarios you may have come across in your own teams. Happy Listening!2024-04-0319 minSimply Hospitality#25: Bitesize: Spore Formers: Clostridium PerfringensHello From The Other Side Of The Pass! Another Bacteria Bitesize and another spore former – What did the chef and manager do to end up in jail? Foodborne Pathogens (a bacteria that causes disease) can kill. But this is so easily preventable and very rare – take a listen to ensure you never end up in this situation.2024-03-2709 minSimply Hospitality#24: Supporting Local Producers: Hampshire FareHello From The Other Side Of The Pass! Lucy and Ruth attend a Trade Expo! As a Trade member of Hampshire Fare, Simply Safer was invited along to Hampshire Fare’s first Trade Expo. So, we decided to take along our Podcast kit and invite other trade members and guests to drop by to say a few words. Natasha also joins us in the studio to discuss Hampshire Fare role in the importance of buying local.2024-03-2542 minSimply Hospitality#23:Special Guest Margaret Faulkner: Coaching Your Management TeamsHello From The Other Side Of The Pass! This week we're joined by Management Coach Margaret Faulkner, who discusses how to communicate with your managers and chefs to achieve the results we need. It’s a great episode - enjoy!2024-03-2045 minSimply Hospitality#22: Special Guest Solicitor Emma Jewell: Employment Law – Zero Hours Contracts & Young WorkersHello From The Other Side Of The Pass!Ruth and Lucy are joined by Emma, Managing Associate in the Corporate and Commercial Team as Wansborough LLP. Ever wondered what the difference is between a “worker” and an “employee”? Interested in how to look after employees under 18? Emma brings a real depth of knowledge and talks through what to do if you’re in a contract conundrum. **Emma is offering all listeners of the podcast, a contract bundle deal. If you are interested in learning more, contact her on emma.jewell@wansbroughs.com**2024-03-061h 02Simply Hospitality#21: Bitesize: Recruitment Tips: Finding Good Staff and Keeping ThemHello From The Other Side Of The Pass! In this bitesize episode, we skim the surface of the recruitment struggles in the industry and mull over what can be done to attract and retain staff despite the odds being stacked against us. Watch this space for more spin off episodes, we could chat about this for days…!2024-02-2816 minSimply Hospitality#20: Bitesize: Rice: Is it really dangerous?Hello From The Other Side Of The Pass! This week we are bringing you another bitesized episode, our host Ruth will be explain how the bacteria associated with rice, Bacillus cereus can produce a toxin that can cause illness and how to mitigate the risks.2024-02-2109 minSimply Hospitality#19: Menu Planning: Crafting the Perfect Menu for Your VenueHello From The Other Side Of The Pass! This week plan your way to menu profitability and success! Lucy and Ruth talk about the importance of balancing a diverse menu with a all thought through work flow. Not forgetting the cost considerations to ensure optimum profitability. 2024-02-1438 minSimply Hospitality#18: Special Guest Tara Knight: Leadership in HospitalityHello From The Other Side Of The Pass! Today Lucy and Ruth are joined by special guest Tara Knight from Southsea Coffee Co. and Southsea Local. Tara joins Lucy and Ruth for a chat about the challenges of running a cafe and a retail outlet simultaneously. Listen to the end to learn Tara's "why" 2024-02-0837 minSimply Hospitality#17: Bitesize: One to Ones: The Holy Grail of People ManagementHello From The Other Side Of The Pass! This week you can listen to Lucy's step by step guide of how to give a successful one to one and set your team up for greatness!
2024-01-3106 minSimply Hospitality#16: Training Effectiveness: Why Your Staff Aren't Doing What You Told ThemHello From The Other Side Of The Pass!Today, Lucy and Ruth discuss meeting your people where they are! Different learning styles require different communication styles. Listen for top tips on how to train your team effectively.2024-01-2846 minSimply Hospitality#15: Bitesize: Listeria : What you need to know.Hello From The Other Side Of The Pass! This is the first in our bitesize podcasts. Ten minutes of info you may find useful. This episode provides a summary of Listeria Monocytogenes; the biggest cause of food borne illness in Europe. You will discover why and who may need to worry about this potential killer and what you need to do to avoid being involved in an outbreak. Honestly its only fifteen minutes – give it a go!2024-01-1715 minSimply Hospitality#14: Roles and Responsibilities in Hospitality: Building a Successful Team and Ensuring Food SafetyHello From The Other Side Of The Pass! This Episode Lucy and Ruth will be discussing the various Roles and Responsibilities of everyone involved in running a food business2024-01-1028 minSimply Hospitality#13: Handling Customer Complaints: Turning Negatives into PositivesHappy New Year From The Other Side Of The Pass!! In this episode Lucy and Ruth dive into what to do when you get the dreaded customer complaint. It happens to everyone so here are a few pointers to help steady the ship when people complain.2024-01-0334 minSimply Hospitality#12: The role of an EHO. How they can support your business.Special Guest Julie Barrett, joins us in this episode, recent past President of The Chartered Institute of Environmental Health, to talk about what makes an EHO tick. Ruth, Lucy and Julie discuss why EHOs have such drive and passion for what they do, and propose taking a different perspective on their role.
What do you think? Does your EHO have a heart?2023-12-2041 minSimply Hospitality#11: Special Guest Victoria Vickery: Marketing Strategies for Hospitality SuccessVictoria Vickery from The All Star Marketing Club offers tips on how to cut through the noise in our competitive industry, to help you stand out from the crowd. Full of actionable points, it's a corker! Enjoy x
info@allstarmarketingclub.com2023-12-1353 minSimply Hospitality#10: Special Guest Episode! Feat. Tim Wallsgrove, COO of Flour Pot Bakery!Join us as we delve into the nitty gritty of what it takes to run Brightons most successful bakery operation.
We chat candidly with Tim about the challenges of running a multi-site operation, maintaining integrity, how to measure success and build the right team.2023-12-061h 07Simply Hospitality#9: Workplace & Food Safety Culture: Building a Strong FoundationHello, and welcome back to season two of From The Other Side Of The Pass! We're back with our hosts Lucy and Ruth and this episode they are jumping back in to discuss Food Safety Culture in the industry.2023-11-2929 minSimply Hospitality#8: Festival Stall Staff Management: Hiring, Motivating, and Ensuring Safety for Your TeamHello From The Other Side Of The Pass! This weeks episode our host Lucy Branson discusses how to manage staff at a festival food stall keeping them safe and happy. 2023-06-1430 minSimply Hospitality#7: Special Guest Emily Capps: Festivals & Food Safety – Ensuring Your Food Truck Serves Safe FoodHello from the other side of the pass! In this episode our host Lucy Branson is on holiday so Ruth Baker discusses food safety at festivals with Emily Capps.2023-06-0741 minSimply Hospitality#6: Special Guest Dave Moore: Allergens Part 2 – Insights from a Chef and Restaurateur on Facing an Allergen LawsuitHello from the other side of the pass! In this episode our host continue their discussion of allergens with an experience chef and restraunteur.2023-05-3137 minSimply Hospitality#5: Special Guest Rhiannon Harries: Allergens Part 1 - Managing Food Allergies: Dining Out and Traveling SafelyHello from the other side of the pass! In today episode our hosts give you the full run down on allergens in hospitality. In this part our host Ruth Baker talks to a fellow professional in food safety who personally deals with having allergens.2023-05-2432 minSimply Hospitality#4: What to Expect When the Inspector Calls: Preparing for EHO Visits in HospitalityHello from the other side of the pass! In todays episode our hosts, Lucy and Ruth, will talk you through a visitation by your EHO and what to expect. Having worked as an EHO, Ruth Baker has a lot of unique experiences and valuable insights to offer to you, our listener. 2023-05-1753 min
Simply Hospitality#3: Wellbeing in Hospitality: Prioritising Mental Health and Staff WelfareIn this episode our hosts, Lucy Branson and Ruth Baker jump right into another hot topic in the sector: Employee Wellbeing in Hospitality.2023-05-1052 min
Simply Hospitality#2: Cost of Living CrisisHello from the other side of the pass! In this episode our hosts, Lucy Branson and Ruth Baker Jump right into the hottest topic in the sector right now; cost of living crisis2023-05-0342 min
Simply Hospitality#1: IntroductionHello from the other side of the pass! In this first episode our host introduce themselves. Lucy Branson, hospitality entrepreneur and Ruth Baker, ex Environmental Health Officer turned Food Safety Consultant share their backgrounds and on-going careers in the sector.2023-05-0329 min