Shows
AI-volution: Redefining HRGenerative AI: Promise or Possibility?In this conversation, Ryan Malkes discusses the potential of generative AI, emphasizing that its value is a possibility rather than a guaranteed promise. He explores how organizations can leverage generative AI to expedite, enhance, and elevate work processes, but notes that many are only using it for low-impact tasks. Malkes highlights the importance of mindset, culture, and continuous learning in successfully adopting generative AI technologies. He advocates for a shift from traditional behaviors to more adaptive and collaborative approaches when working with AI tools.
Takeaways
The value of generative AI is contingent on mindset, culture, and...2024-11-2721 min
NOW of WorkHow to Build a Sustainable DEIB Practice, Celebrate Proof of Progress, and Move the Needle on DiversityDr. Denise Caleb, President of Human Resource Standards Institute (HRSI), joined Jess Von Bank and Ryan Malkes, our Senior Consultant and Services Innovation Director, to discuss how to: build a sustainable DEIB practice, celebrate proof of progress on organizational efforts to move the needle on diversity, and her Spring HR Technology Conference keynote (Feb. 28, 2023) on The Role of DEIB in Organizational Readiness.
Human Resource Standards Institute (HRSI) offers organizational certifications that are based on (ISO) human resources management (HRM) standards. They help organizations understand best practices in the industry.
During her keynote, she'll discuss her DEIB...2023-02-1757 minNOW of WorkSpecial Guest Hosts Alex Zea & Ryan Malkes Discuss Shifts in Hiring, Talent, and the Job Market - Digital Meetup SeriesThe job market is undoubtedly different today than it was two years ago. But what exactly has changed? How do these vast transformations impact hiring and job trends, talent availability, matching or mismatching talent? ...And what about the elephant in the room? There's several actually. During this Meetup, Alex Zea & Ryan Malkes have an honest chat about the recession, quiet-quitting, and the power of AI to bring about sweeping change.
As our hosts, Jason Averbook and Jess Von Bank wrap up UNLEASH in Paris, we're excited to feature Special Guest Hosts: Alexandra Zea, and Ryan Malkes. Alex is...2022-10-141h 00NOW of WorkJoining Forces with Our Brains with Lauren Waldman, The Learning Pirate - Digital Meetup SeriesHow has the pandemic impacted well-being at work? We take a deeper look by examining brain power on this live Digital Meetup with Lauren Waldman, a Learning Scientist and the Founder of Learning Pirate.
Lauren is one of the first learning designers globally to merge the operational function of the brain with cognitive theories to create large-scale learning designs. She's worked with employees at prominent organizations like Allstate, Royal Caribbean Cruise Lines, and Disneyland. Take a listen to this great conversation between Jason Averbook, Ryan Malkes, Lauren Waldman, and the Now of Work Community as they discuss topics s...2022-10-0758 min
NOW of Work12 Second Culture with Shaun Peet and Mike Metcalf- Digital Meetup SeriesShaun Peet and Mike Metcalf believe that speed in business is the careful result of intentional culture that inspires human brilliance. The athletes, authors, and business leaders build high-performing teams on the principles of DIVERSITY, EFFICIENCY, CULTURE and KINDNESS. They're the founders of DECK Leadership and co-authors of 12 Second Culture.
They're also pit crew coaches for the most diverse pit crew in NASCAR. They assemble and train 5 HUMANS to change 4 TIRES and add 2 CANS of fuel in a race car in 12 SECONDS, so they know a thing or two about the effectiveness of speed.
It doesn't m...2021-10-0856 min
Design & DonutsWhat is the the Great Resignation?It has quickly become an HR buzzword that represents months of pandemic-era employee experiences coming to a head. The Great Resignation is happening now. Employees are quitting their jobs in droves and in this episode we talk about why...and how to do better.
We need to take time to continuously check in with employees because we are not done going through this transformation. You need to be willing to be flexible, which can be scary when trying to scale, but is absolutely essential for the health of your employees and your organization.
...2021-09-2932 minDesign & DonutsIs UX Supposed to Change Mindsets?Doing UX well is only half the battle, because, as professionals, we step into a change management role and need to convince leaders that it is essential. Ryan shares a story about his personal bad employee experience and how it shaped his passion for this industry. He now spends his days in the trenches with companies to bring about digital change.
Emily brings up a great point that a bad employee experience can lead to an employee poisoning the customer experience. If I bring this problem forward will I be considered the problem? “I’m going to H...2021-09-0820 minDesign & DonutsShould Deliverables Be Pretty?Today’s subject is how to be SEXY! Or more so, how to make your design deliverables easy on the eyes.
UX design is a constant partitioning of time. Do you spend it designing? On methodology? On research?
Emily says when you think of UX deliverables, the end project is what you have in mind and you need your plates to look beautiful in order to deliver impact. Delivering your findings with beautiful aesthetic design is half the battle.
At what level of pretty do you need to be? The purpose of the de...2021-09-0226 min
NOW of WorkSpecial Guests Ryan Malkes and Emily Dahl Take Over the MeetupImagine if our obsession with happy customers started with an obsession for workforce experience? When you get employee experience right it has a ripple effect that washes over your customers.
What does it take? DESIGN, DESIGN, DESIGN! It's the key component—the backbone. Then comes data and a deployment mindset; not a bunch of #HRtech implementations. This is why Jess Von Bank and I are excited to welcome two of our most brilliant minds to today's Digital Meetup.
Leapgen designers, Emily Dahl and Ryan Malkes, will join us at 1PM ET for some straight talk. You A...2021-08-2053 min
Design & DonutsWhat is the Difference between UX Design and WEX?Do employees feel like they have everything they need to feel successful? Are organizations designing to maximize their experience? What benefits come from focusing on workforce experience design? On today’s episode, Ryan, Emily, and their special guest, Erika O’Neil, will explore the grey areas of UX Design.
Emily looks for UX everywhere. She shares an impassioned story of how her husband experienced poor UX design and had an ah-ha moment. Yes, proper design takes a lot of time, but it’s worth it.
Ryan shares a bold statement and sticks by it, “If we don’t...2021-08-0623 minDesign & DonutsDo organizations need a formal design program/methodology?First, for the most pressing questions, do you enjoy filled or non-filled donuts? Watch out, this gets deep.
We welcome one of the most amazing designers we’ve ever worked with, Erica O’Neil, who shares her origin story where she journeys from architecture school to UX design after she discovered that she enjoys the people side of design.
Erika believes that all organizations need to carve out dedicated time for design. “If you can’t get employees to respond to a survey, you need to restructure your priorities”
Ryan gives an analogy of how muc...2021-07-2124 minDesign & DonutsDo you need to go to Design School?“Maybe I totally missed the purpose of school,” Ryan says as he reminisces on how much he liked school, while Emily mentions a completely different experience as she battled to be the next Valedictorian.
The questions remains: Do you need to go to Design School in order to be a good designer?
We answer pressing questions:
Do you actually need a formal degree?
Do I need a portfolio?
How do you know if you have the “X-factor” when it comes to design?
How do you find a mentor?
Thanks for joining us for another...2021-07-1628 minDesign & DonutsDo you need to be a “Creative” to be a Designer?Ryan and Emily bust a big myth in the UX world by proving that you don’t have to be a “creative” to be a designer.
They spend some time describing the day to day work of a designer and showing you that there is a place for all perspectives.
Ryan encourages listeners to write down the word “Creative:” and then define it….without Google. When it comes to design, the process is more important than the output.
Key takeaway: creative is more about the failures than the successes.
Thanks for listening an...2021-07-0820 minDesign & DonutsAre Personas Useful?We’re back with some more donuts and talk of Jelly Bellies with Ryan and Emily!
“People don’t want a quarter inch drill bit they want a quarter inch hole.” This is a classic thought in line with Design theory and how to get things done. Ryan and Emily discuss the tools available to designers and how to use them correctly to achieve results.
A favorite moment from the episode is when Emily listens to Ryan respond to her thought and then states: "Ryan, you’ve changed MY mind!" That's a perfect example of talking...2021-07-0621 minDesign & DonutsWhat are the foundational principles/skills of UX Design?In the last episode, Emily and Ryan defined UX Design. In this episode they dig further into the hard and soft skills required to excel in the craft. They build a list together of the most crucial skills, including:
Empathy
Storytelling
Listening
Curiosity
These skills can be viewed as hypothetical constructs that are difficult to measure, but, according to Ryan and Emily, that is why it is so important to heighten our focus instead of ignore them.
We also had a motivational speech from Ryan. "You can do amazing work at UX by finding what...2021-06-3025 minDesign & DonutsI’m confused, what is a Designer anyway?Ryan and Emily dig deep into what it means to be a “designer,” from laying down a definition to understanding different types of designers. They answer all your most pressing questions, including:
Where do I start?
Do you need to be able to code to be a good designer?
How can you find your niche in the UX space?
What jobs are available to UX designers?
What skills are required to be a good UX Designer?
We dig into several articles including one that compares UX designers to hedgehogs and foxes, a hedgehog being Emily’s spirit animal...2021-06-2532 minDesign & DonutsAn Intro to Design & DonutsYou found us! We’re glad you are here. Did you bring a donut? Ryan didn’t either, but we are excited to share with you our new podcast series where we discuss all things UX.
Have an unpopular opinion about design? This is the perfect place to share it. We love design so much that we are willing to discover the furthest corners of the practice and share them with you.
Sit back and enjoy this intro episode with Ryan Malkes and Emily Dahl as they discuss the purpose of the podcast and why you...2021-06-1617 minNOW of WorkDesign Thinking for Digital Workforce Experience-Ryan Malkes, Emily Dahl, & Mackenzie RohnWe’ve got an all-star cast joining us on the show today, Ryan Malkes, Emily Dahl, and Mackenzie Rohn are here in the virtual studio to discuss their upcoming presentation “Design Thinking for Digital Workforce Experience” at the Fuel 2021 kickoff event produced by Leapgen.
I was amazed at the energy and passion that they brought to our listeners, and at 8:30am in the morning. They shared a powerful message about driving empathetic action in the workplace. Not everyone has adapted to change in the same way and organizations need to implement a continuous listening strategy to best gauge...2021-01-0815 min