Shows
Transform NOW96. Meet Your New Digital Expert, CLEVVAOn this podcast, Brad Hairston talks with Ryan Falkenberg, Co-Founder and CEO of CLEVVA, who explains how their front office digital experts are capable and competent enough to offer a level of customer experience that historically could only be provided by a human expert.
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Here’s what we talked with Ryan about:
* How the CLEVVA front office digital expert functions
* How CLEVVA digital experts work with chatbots
* How CLEVVA front office digital experts are built
* The advanced capabilities CLEVVA utilizes
* Benefits realized from front office dig...
2021-07-0733 minTransform NOW95. Bridging the Gap Between Humans and Machines With NLPUnderstanding Business Conversations at Scale
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All organizations engage in thousands of business conversations each day. Whether they are simple or complex, each of them can be interpreted and acted upon. But how do you make sense of them in aggregate and accurately gauge what your stakeholders, your investors, your customers, and your employees are saying? On this podcast, Brad Hairston talks with Dr. Ed Challis, CEO and Co-Founder of re:infer, who explains how companies are using natural language processing to efficiently and effectively interpret and act upon the myriad of business conversations taking place...
2021-07-0226 minTransform NOW94. Why Companies Are Struggling to Implement AI at ScaleOn this podcast, Brad Hairston talks with Tom Davenport, a world-renowned author, speaker, advisor, and expert on AI, who explains why companies are struggling to implement AI solutions at scale and how they can solve this going forward.
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Here’s what we talked with Tom about:
* The pace of adoption of AI
* The ROAI™ Institute and what it aims to achieve
* The primary reasons companies have had difficulty implementing AI at scale
* How companies can get out of “pilot mode” and implement AI at scale
* The impac...
2021-06-2234 minTransform NOW93. Automation Is Not the End Game of RPAUnlocking the Value of a Digital Labor Source
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All too often, emerging technology fails to transform an organization because it is not fully understood and/or fully applied. This definitely applies to Robotic Process Automation, as many companies miss the overall value proposition of a digital workforce. On this podcast, Brad Hairston talks with Gary Smith, a sales strategy leader and longtime RPA practitioner at Blue Prism, who sheds light on the core misperception about RPA and how we can correct it.
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Here’s what we talked with Gary about:
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2021-06-0429 minTransform NOW92. The Future of Jobs in the Era of AIOn this podcast, Brad Hairston talks with Miguel Carrasco, Managing Director and Senior Partner at BCG, who explains the findings and recommendations from a report BCG co-authored with Faethm, titled "The Future of Jobs in the Era of AI."
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Here’s what we talked with Miguel about:
* Key learnings about workforce supply and demand in the years to come
* The impact of automation and AI impact jobs on both blue collar and white collar jobs
* New jobs that will surface in the coming years to offset job reductions
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2021-05-2529 minTransform NOW91. The Transformative Potential of Automation on Financial ServicesBuilding the Future Operating Model for Financial Services
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In this episode, we discuss the findings from our global financial services survey and what it means for the industry.
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Here’s what we talked with Jovana and Ian about:
* The emerging role of intelligent automation within financial services
* Changing the banking culture to access the transformative potential of automation
* Taking an enterprise-wide approach to execution
* New skills for a new sector
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To ensure that you never miss an episode of Tra...
2021-05-2051 minTransform NOW90. Reimagining US Federal Work for the Post-Pandemic WorldHow to Kickstart Change at the Federal Level
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As it did with the private sector, the pandemic has raised the level of urgency around many systemic issues within the public sector. McKinsey & Company recently published a white paper to express their observations and recommendations on this topic. On this podcast, Brad Hairston talks with David Ware, a partner at McKinsey and contributor to the white paper, who explains how the federal government can reimagine work and drive significant needed change in the near-term.
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Here’s what we talked with David about: ...
2021-05-1734 minTransform NOW89. The Role of HR in Managing Human and Digital ResourcesThe role of the HR team has always been about "humans" - it's in the title. But as organizations begin adopting a more flexible resourcing pool that includes human and digital workers, how will the HR function adapt to these changes to help accelerate digital transformation in the organization as a whole? Michael Marchuk talked with Blue Prism's Connie Poshala and Phil Ormond about the exciting changes that emphasize the people while exploring the options to extend the resource options to include digital workers.
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Here’s what we talked with Connie and Phil about:
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2021-05-1328 minTransform NOW88. Embracing Citizen Developers at EmersonCitizen-Led Automation at its Best
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In the world of RPA, citizen developers create new business solutions using no-code development and runtime environments sanctioned by corporate IT. Often, these individuals are impassioned business users looking to overcome obstacles or increase efficiencies who are able to build automations without any prior coding experience. On this podcast, Brad Hairston talks with Paul Ferguson, VP Finance Shared Services at Emerson, who explains how the citizen developer model has significantly impacted the adoption and benefits of intelligent automation at his global company.
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Here’s what we ta...
2021-05-0623 minTransform NOWBONUS: The Future of Business: C-Suite Planning for the World of 2030.
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* What C-Suite executives are facing today that is influencing how they define their 5-10 year plans
* The importance of embracing AI
* How executives should view intelligent automation
* One example of a business function that will dramatically change due to technology innovation and automation
2021-04-2935 minTransform NOW87. #ChooseToChallenge Empower HourAn Empowering Take on Diversity
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In this episode, we share the Empower Hour session hosted by Women in RPA (WIRPA).
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Xina Seaton was recently joined by three amazing professionals who choose to challenge traditional thinking on diversity. Each panelist brought a unique perspective to the conversation. Collectively they delved into being a woman in leadership in a “male dominated” arena, as well being a male in leadership in a “female dominated” arena.
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Turns out, whether you are a man or woman, the true challenges creep in when you’re “th...
2021-04-2352 minTransform NOW86. Digital Workers Tackling Fraud With Rainbird AIOn this episode, Brad Hairston talks with James Duez, CEO and co-founder of Rainbird Technologies, who explains how intelligent automation is helping companies address fraud much more effectively.
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Here’s what we talked with James about:
* Which types of fraudulent behavior have seen an increase
* What the fraud investigation process looks like in most companies today
* How employees and customers are impacted by fraud
* How current technology comes up short in the battle against fraud
* How Rainbird deals with new fraudulent schemes that arise frequently
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2021-04-1625 minTransform NOW85. Digital Transformation Using Zero-Based DesignUnlocking Enterprise Efficiencies by Rethinking Work
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Startups often have an advantage against industry incumbents. They are able to think differently about the outcomes they're trying to achieve and start with a fresh look on how they can create value.
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The zero-based design principles that partners Rohit Panikkar and Sai Tunuguntla describe in this episode will show how established organizations can take this fresh-look approach and develop impactful ways of reimagining work just like a startup. You'll be inspired to start the zero-based design journey after hearing how the experts describe its...
2021-04-0724 minTransform NOWBONUS: The Culture Key for Digital TransformationENCORE REPLAY
Sustainable digital transformation involves much more than a plan to implement new technology.
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Michael Marchuk talks with Rob Maguire, a partner at Baringa, about the need to support the employees during times of change, but also about how leadership affects the entire culture of the organization. This culture tone is set by the most senior management that influences not only the management team and the companies employees, but also the customers who interact with the people and digital workers within the organization.
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Here’s what we talked wi...
2021-04-0720 minTransform NOW84. Going Bionic With BCGUnderstanding BCG's Bionic Company Framework
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In this episode, Michael Marchuk talks with Abhi Kodey, Managing Director and Partner with Boston Consulting Group (BCG), about BCG's Bionic Company framework that describes how companies in multiple industries are combining the strengths of humans and technology to create more adaptive and resilient organizations. Using this framework, companies are building successful and far-reaching digital transformations to reposition their competitive capabilities for a bionic future.
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While many of the elements of bionic companies are well known, such as artificial intelligence, digital talent, and platform-based software and ser...
2021-04-0116 minTransform NOW83. How Intelligent Automation and Drones Can Assist in the Rollout of 5GLearn how three exciting technologies intersect to drive the Telecom business forward
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What are the challenges and complexities of rolling out 5G? How is drone technology working along side Intelligent Automation and a digital workforce to address these challenges?
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In this episode, Bill Rubino, Sr. Director of Telco Industry Marketing at Blue Prism speaks with James Harrison, Founder and CEO of Inspection2, and Martin Stevenson, EMEA Head of Telecommunications at Blue Prism about the rollout of 5G, where it stands today and where it's going.
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Here’s what...
2021-03-2435 minTransform NOW82. Intelligent Automation as a Core CompetencyOn this podcast, Brad Hairston talks with Kevin Smilie, Managing Director at the global advisory Alvarez & Marsal, who explains how companies can avoid becoming stagnant with their intelligent automation capability and make utilization of the digital workforce part of their DNA.
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Here’s what we talked with Kevin about:
* The current trend in intelligent automation adoption and expansion
* Root causes of organizations failing to scale their intelligent automation solution across the enterprise
* The impact of the Center of Excellence on intelligent automation adoption and expansion
* Keys to rev...
2021-03-2332 minTransform NOW81. Common RPA Mistakes in RetailAs retailers prepare for the new era of ‘never normal’, many are accelerating the transformation of their operating models and resourcing in order to stay competitive. A cornerstone of many of these programs is RPA and Intelligent automation, but as organizations expand their plans – how can they avoid common mistakes that stall or derail these projects?
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On this episode, Blue Prism’s Peter Conquest talks to Alec Sutherland about his time heading up intelligent automation programs at consultancies, vendors and British Retailer, John Lewis Partnership, and how he avoided common mistakes when deploying RPA and intellige...
2021-03-1718 minTransform NOWBONUS: How Intelligent Automation in the Cloud Will Become the New NormalWhile the global pandemic has accelerated interest in automation, it has also proven to accelerate interest in cloud-based automation.
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On this episode, Blue Prism’s Brad Hairston talks with Purna Doddapaneni, the head of Bain & Company’s Automation Center of Excellence, who explains how companies are showing a strong openness to Intelligent Automation in the cloud and how this trend may not subside any time soon.
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Here’s what we talked with Purna about:
* How the pandemic has made the cloud more “normal” for the enterprise
* The likelihood of...
2021-03-1619 minTransform NOW80. Moving Rapidly Toward Autonomous AutomationRobotic Process Automation has quickly evolved into the era of Intelligent Automation, where digital workers are augmented with intelligent skills powered by AI services to enable the automation of business processes with increasing complexity. The excitement in what lies ahead for RPA is building.
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On this episode, Brad Hairston talks with Dr. Lou Bachenheimer, Solution Architecture Team Lead at Blue Prism, who explains what Autonomous Automation is all about.
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Here’s what we talked with Lou about:
* The era of Intelligent Automation and the pace at which companies are...
2021-03-1226 minTransform NOWBONUS: Optimizing the Value of the Digital WorkforceRobotic Process Automation has become quite pervasive across many industries; however, many organizations have failed to make automation a fundamental part of the corporate strategy.
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On this episode of the podcast, Blue Prism’s Brad Hairston talks with Michael Heric, the automation capability global leader for Bain & Company, who explains how companies can elevate their automation agenda and get significantly more value from the digital workforce.
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Here’s what we talked with Michael about:
* What is the state of the union of the digital workforce in the market?
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2021-03-0813 minTransform NOW79. Introducing Transform NowWhy We're Rebranding our Podcast
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The pandemic and other global events have made Digital Transformation a priority for all organizations regardless of geography or industry. In the midst of this strategic shift, the importance of an intelligent digital workforce to enable and sustain transformation is greater than ever. Company leaders are eager to learn from experts and others who are one step ahead of them.
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On this episode, Blue Prism’s Michael Marchuk and Brad Hairston explain why the podcast rebrand is taking place and what to expect with our newl...
2021-03-0507 minTransform NOW78. Delivering Change While Staying ConstantThe world is changing at an exponential rate. But change itself — its science and psychology — remains a mystery to many people. If we intend to lead change, however, we have to understand its complexities.
On this episode of Generation Digital Workforce, we learn from Kerry Waters, a senior change leader with more than 15 years of experience delivering transformational change within financial services.
Kerry discusses:
A three-part framework to manage change effectively
The science and art of holistic decisioning (using head and heart)
What three key responses you can get when delivering change
2021-02-2633 minTransform NOW77. A Best-of-Breed Approach to Intelligent AutomationOn this podcast, Blue Prism’s Brad Hairston talks with Pete Koltis, a Managing Director from the global advisory Alvarez & Marsal, who explains why it is important for companies to carefully consider the way they build out their intelligent automation footprint and what lessons can be applied from other technologies that have gone through this debate.
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Here’s what we talked with Pete about:
* The way companies buy technology solutions and how this has changed over time
* Reasons why companies utilize a Best-of-Breed approach
* Challenges associated with a Best-of-Breed appr...
2021-02-2429 minTransform NOW76. Enterprise Automation at EversourceIn this episode, Rockie Solomon from Eversource shares her journey to create an enterprise automation program that not only delivers significant business benefits, but also engages employees to build strong adoption of the automation program.
Here’s what we talked with Rockie about:
Why governance is so critical when developing an enterprise-grade automation program
How Eversource generated $14M in annual benefits using Blue Prism enterprise automation
Why employee engagement accelerated the automation program
Related content you may enjoy:
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2021-02-1722 minTransform NOW75. How Revenue Cycle Management Can (Finally) Enter the Digital EraIn the midst of COVID-19, the financial pressure on healthcare organizations is greater than ever. This is motivating C-Suite executives to move faster in addressing key legacy business issues, most importantly, the heavily labor-intensive processes involved with revenue cycle management.
On this episode, Blue Prism’s Brad Hairston talks with Bruce Hallowell, Senior Managing Director, Health Solutions at FTI Consulting, who talks about how/where healthcare organizations can utilize the digital workforce to transform revenue cycle management.
Here’s what we talked with Bruce about:
What revenue cycle management involves and its impo...
2021-02-0927 minTransform NOW74. Skill Building in the Era of Digital TransformationDigital transformation can be revolutionary for companies but may be disruptive to their employees who aren't prepared. In this episode, Michael Marchuk talks with Mark Herschberg, author of the Career Toolkit book, about how employees can strengthen their skills to prepare for digital transformation.
Here’s what we talked with Mark about:
How employees can be preparing for the changes ahead in their organization and industry
What skills will be most desired in organizations that are going through digital transformation
Where to find resources to help you with your journey inside your own company.
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2021-02-0423 minTransform NOW73. What Role Does AI and Automation Play in the New Model of Hyper-accelerated Transformation?In the wake of Covid-19's accelerated digital economy, some companies were prepared. Many were not. For those companies whose operating vulnerabilities have been exposed, they're working hard to catch up. But they're finding that they're now aiming at a moving target.
On this episode, Michael Marchuk talks with Al Naqvi, CEO of American Institute for Artificial Intelligence about how AI is transforming our economy. Hear from this master of AI about how companies are transitioning to the next era of AI economy.
Here’s what we talked with Al about:
How executives can impr...
2021-01-2640 minTransform NOW72. Saving the Day: Automating SBA PPP Loans to Support the EconomyBuilding a solution to help small businesses is a noble cause, but to be able to help tens of thousands of businesses supporting hundreds of thousands of workers is amazing.
On this episode, Michael Marchuk talks with Pawan Jadhav, founder and CEO of Lateetud, about how they built a solution to support banks both originating and forgiving Small Business Administration (SBA) Paycheck Protection Program (PPP) loans using highly efficient digital workers to help expedite the funding that so many small businesses desperately needed to stay afloat during a pandemic.
Here’s what we talked wit...
2021-01-2023 minTransform NOW71. The Automation Autobahn: Beyond RPA with Intelligent AutomationThe global transformation to a digital infrastructure and digital business model has been accelerated due to the pandemic and will progress even further in 2021 and beyond. So, what’s next for intelligent automation?In this webinar, Eveline Oehrlich, Research Director at Research In Action is joined by Colin Redbond, Senior Vice President of Emerging Technologies at Blue Prism to talk about the next innovations in intelligent automation and explore how transformation is happening @speed on the automation autobahn.Get insights into:• The reality and challenges of adopting intelligent automation for the new ways of work...
2021-01-1558 minTransform NOW70. The Future of Business: C-Suite Planning for the World of 2030C-Suite executives are under continuous pressure to reduce cost, time and risk in their processes while increasing stakeholder (customer, employee, supplier, etc.) satisfaction. On this episode, Blue Prism’s Brad Hairston talks with Ted Shelton, Expert Partner, Automation & Digital Innovation at Bain & Company, who talks about how executives can re-shape their companies to accomplish these goals through business process redesign and the utilization of a hybrid workforce.
Here’s what we discussed with Ted:
* What C-Suite executives are facing today that is influencing how they define their 5-10 year plans
* Work that will...
2021-01-0835 minTransform NOW69. Digital Transformation and the Agile CompanyMichael Marchuk speaks with Jeff Wald, co-founder of WorkMarket – an ADP Company, and author of the book “The End of Jobs: The Rise of On-Demand Workers and Agile Corporations” about how companies will be looking at the way they source labor as the way we work changes. Jeff’s point of view on work and the way that we see our jobs will have to change as companies become more agile in the way they operate their business.
Here’s what we talked with Jeff about:* How the 4th Industrial Revolution is so much different...
2021-01-0720 minTransform NOW69. Transforming Sales through AICorporations have been adopting digital technologies to transform nearly every department, but Sales has been slow to incorporate AI and automaton. Michael Marchuk talks with Chad Burmeister, CEO of ScaleX.ai who is changing the way the sales process works by applying AI and automation to create a more effective sales force.
Here’s what we talked with Chad about:
Targeting the “right” people using AI to provide a personalized message that resonates with them.
Reviewing the inside sales function in light of the COVID pandemic
Creating messaging that resonates with people’s personality using AI for a...
2020-12-1519 minTransform NOW68. Scaling Intelligent Automation with Confidence in 2021In this podcast, we spoke with two of our Customer Success Directors at Blue Prism, Emily Bristow and David Ormston - two people who live and breathe helping customers make intelligent automation transformational. They share their insights on how customers have responded to the challenges of COVID-19 and how they have ripped up the rule books using automation. We also peek into 2021 and discuss the new mindset we can take all forward as a changed world is gradually returned to us in 2021.
Visit us on our socials for more RPA and IA...
2020-12-0934 minTransform NOW67. The Coming Digital RenaissanceIn this episode, Michael Marchuk discusses with PhD Daniel Araya the impact of automation on our society and the changes that are necessary to embrace the innovation ahead. Much as the rise of merchant capitalism in the 14th century buoyed the Italian Renaissance, we should see the social and financial wealth generated by a data-driven economy.
Here’s what we talked with Daniel about:
* The role of an automated corporate entity in this new digital Renaissance
* Employee skills that will be needed in the coming transition
* How government pl...
2020-12-0927 minTransform NOW66. Transforming Life Sciences with RPA and Intelligent AutomationThe life sciences industry is front and center right now as the race to a COVID-19 vaccine continues. As these organizations strive to be more agile and efficient while also adhering to strict regulatory requirements, the need for intelligent automation is more pressing than ever. On this episode, Blue Prism’s Brad Hairston talks with Fabrice Roche of Sia Partners and Duff Glaser of Blue Prism about how life sciences companies are reinventing themselves in the digital era.
Here’s what we talked with Fabrice and Duff about:
* The unique aspects of the...
2020-12-0826 minTransform NOW65. Landing Your Dream Job in RPA and IA: Session 3Intelligent Automation (IA) is attracting talented people from various backgrounds and experiences. Understanding how others moved into this sector from other roles, companies, and industries can help identify opportunities and approaches to find your next great role.
On this episode of Generation Digital Workforce, our panel of women from the IA sector talk about how others got into the industry and what techniques and elements were useful to them.
The panel discusses:
* What areas key talent came from prior to entering IA
* What many IA...
2020-12-0253 minTransform NOW64. How Schneider Electric Became a Tech CompanyIn this episode of the podcast, we're joined by Abha Dogra, chief product officer, digital products, at Schneider Digital. She leads 5 product lines, but Enterprise Intelligent Automation is her growth area for 2021.
Abha's goal is to shift the way people think about Schneider so she can attract the best talent to her digital transformation teams.
Abha discusses:
* Schneider's approach to communicating the rollout of its automation program
* Handling culture changes when adding digital workers
* Dealing with increased automation demand
* Boosting the value of int...
2020-11-2428 minTransform NOW63. Digital Workers and Data-driven Case ManagementKeyMark, Inc. has been a leading intelligent automation provider, delivering capture (OCR), workflow (ECM), case management (DCM), and robotic process automation (RPA) solutions to businesses and government organizations.
In this episode of the podcast, we're joined by Chris Ellenburg, RPA services manager, and Sam Whitten, director of sales-RPA, at Keymark, a value-add reseller of BluePrism.
Sam and Chris discuss:
* How the move to data-driven and digital models impacted human workers
* How digital workers assist or augment a human’s tasks
* A typical use in case manag...
2020-11-1735 minTransform NOW62. AI for the MassesAI is no longer a luxury. It is a fundamental capability that is needed to survive in the new economy. Unfortunately, most organizations still treat AI as a specialized technology that only small teams of data scientists can handle.
On this episode, Blue Prism’s Brad Hairston talks with Chris Johannessen of Axis Group about how companies can more effectively benefit from AI across the enterprise.
Here’s what Brad and Chris talked about:
* Why AI is essential to organizations going forward
* Some of the most common applica...
2020-11-1734 minTransform NOW61. Digital Transformation in the Telco IndustryThe Telco industry is being challenged on many fronts with the global pandemic pushing changes in bandwidth usage from work-at-home employees from clients while managing operations with their own remote employees.
Michael Marchuk discusses with Jerry Hubbard these challenges as well as how the Telco industry is handling the need for digital transformation to manage the demand for services.
Here’s what we talked with Jerry about:
* Trends driving digital transformation in the Telco industry
* Areas within a telecommunications provider business that can leverage a digital workforce
2020-11-1721 minTransform NOW60. Commercialize Opportunities in 2021 Through Intelligent AutomationHyper-automation helps you commercialize new technology.
In this episode of the podcast, we're joined by Paula P. Carneiro and Steve LaValle of WonderBotz. Paula and Steve talk about hyper-automation and how it's creating the need to add a digital course to augment the human workforce you already have.
Steve and Paula discuss:
What you need to think about when implementing hyper-automation
* Recognize it's capability
* It's value exceeds the investment
* Changes the "lens" you look at the work through
* Avoid "if you ha...
2020-11-0551 minTransform NOW59. How to Recruit and Be Recruited in Intelligent AutomationAs a career field, Intelligent Automation offers many roles well suited to women. And yet, women prove selective about the roles they apply to. They can get turned off if the job description proves alienating.
During this webinar Asmaa' Sayed, Robin Coats, Matt Juden-Bloomfield, and Cari Williams share tips to make job postings more inclusive along with strategies to recognize and drive diversity in your organization. Plus, they explore how to get more women past the job posting and into the candidate pipeline.
To ensure that you never miss an episode of...
2020-10-2850 minTransform NOW58. The Imperatives for Automation SuccessIntelligent automation is pervasive in today’s business environment, and organizations are looking to increase the probability that they will get the value they expect from their investment in automation.
On this episode, Blue Prism’s Brad Hairston talks with Rob Whiteman and Rohit Panikkar of McKinsey & Company who reveal their key learnings from McKinsey’s 2nd annual global survey on automation success.
Here’s what we talked with Rob and Rohit about:
* Market trends in the use of automation
* Industry segments that have been slower to adopt auto...
2020-10-2326 minTransform NOW57. A Balancing Act: Excelling at Intelligent AutomationTechnology will not solve your problem. It will only do what you tell it to do.
To solve your problem you have to tell the technology the right things to do. And to do that, you have to go back to your fundamentals — people and processes.
In this episode of the podcast, we're joined by Fauzia Khan, senior vice president of intelligent automation at INVOKE, a boutique consulting firm that helps companies define their digital transformation strategy. Fauzia talks more about the challenges of intelligent automation's three-legged balancing act.
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2020-10-2042 minTransform NOW56. Cyborg Enterprise: The Future of AutomationWelcome to 2025, where the most successful global enterprises have seamlessly augmented human workers with digital workers. Where robot workers can make judgement, learn from mistakes, and create value just like humans.
Welcome to the age of the cyborg enterprise.
In this episode of the podcast, Dr. Kam Star, product manager of emerging technologies at Blue Prism, joins us to talk more about the future of automation as viewed through the lens of the cyborg enterprise.
Kam discusses:
* What the cyborg enterprise is
* AutoML — a new...
2020-10-1337 minTransform NOW55. Landing Your Dream Job: Booming Career Opportunities in Intelligent AutomationCurious about where a career in intelligent automation (IA) could take you? Wondering what skills you might need to take on a role?
In our inaugural webinar, we talk more about the booming career opportunities in IA. An exclusive panel of women in RPA share their experiences and provide advice on joining the industry.
The panel includes: Daryn Edgar, WorkFusion, Elisa Lengler, Natura, Elizabeth Ajayi, PwC and Sophie Rawlins, Blue Prism.
These women discuss:
* How technical you really have to be for a role in IA
2020-10-0634 minTransform NOW54. How People Work: A Look Back at 30 Years of Workforce DevelopmentBack in 1992, Peter Drucker, the legendary management expert, wrote about "the rise of the knowledge worker." Since then, trends already in place have accelerated faster than anyone could have expected.
In this episode of Generation Digital Workforce, we talk with Rick Wartzman, Head of the KH Moon Center for a Functioning Society at the Drucker Institute, about how automation has impacted the knowledge worker since the mid-1900s.
Specifically, Rick talks about:
* Trends in knowledge work over the past 20-30 years
* The relationship between knowledge workers and digi...
2020-09-2937 minTransform NOW53. Planning and Realizing Intelligent Automation ROI With Blue Prism and ShibumiDriving value with an automation program can be a challenge to track and manage. Eric Maloney discusses with Ken Pellegrino how Shibumi can unlock the value and accelerate your journey to hyperautomation with a purpose built CoE management solution while providing program leadership with dashboards to help maximize the ROI from your automation program.
Here’s what we talked with Ken about:
* Tracking the value of the automation program
* Enabling the automation journey by focusing on outcomes
* Supporting the scaling of a COE by leveraging a dashboard of processes and...
2020-09-2625 minTransform NOW52. Scaling and Sustaining a Business Model with RPAAs an owner of RPA, how do you look beyond deploying a few processes to actually scale and sustain your own business model versus handing over the keys to somebody else?
In this episode of Generation Digital Workforce, we talk with John Ford, VP, North America at Robiquity, about scaling and sustaining a business model with RPA.
Specifically, John talks about:
* Trends impacting the deployment of the digital workforce
* How digital workers impact sales and marketing
* What types of value businesses are deriving through their di...
2020-09-2232 minTransform NOW51. Uncovering Automation Opportunities Across the OrganizationWhat should I automate?
This question is asked frequently by organizations new to intelligent automation as well as by those who have begun their automation journey but don’t know where to go next.
On this episode, Blue Prism’s Brad Hairston talks with Jon “Jet” Theuerkauf, Blue Prism’s Chief Customer Officer (CCO), who provides his perspective on how to address the “what” question based on his transformation leadership experience in the financial services industry and his time as CCO of Blue Prism.
Here’s what we discussed with Je...
2020-09-2137 minTransform NOW50. Rethinking Regional Banking Digital TransformationRegional banks have the same regulatory challenges as larger banks, but with far fewer resources to support them.
In this episode, Michael Marchuk talks with Marty Pavlik from Doculabs about how regional banks can approach their digital transformation agendas in a new way and accelerate the adoption of a digital workforce.
Here’s what we talked with Marty about:
Sourcing alternatives to address the skilled labor shortages facing regional banks
How the COVID crisis has affected digital transformation programs
Holistically reviewing the impacts of new techn...
2020-09-1722 minTransform NOW49. Human-Digital CollaborationRPA is all about automation, and most digital workers are great at automated tasks. If you want to get into something more interesting and more valuable, however, let's talk about machine learning.
You could train a digital worker to have a bit of machine learning in it. Over time, your worker would learn to understand information, not just repeat tasks. Eventually, it could communicate its opinion to a human being and then learn from that human's opinion.
That puts digital and human workers in a closer relationship than ever.
2020-09-1528 minTransform NOW48. Leveraging AI to Accelerate the Evolution of WorkFaethm’s AI and SaaS platform delivers data and insights that describe the impact of the Fourth Industrial Revolution in every industry in 152 countries and on 2 billion people. As a Technology Alliance Program partner of Blue Prism, Faethm uncovers data-driven insights on a client’s workforce to support the case for process-automation driven digital transformation.
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On this episode, Blue Prism’s Brad Hairston talks with Michael Priddis, the CEO of Faethm, who explains exactly how his solution is helping organizations achieve more rapid digital transformation in this time of uncertainty.
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Here’s what w...
2020-09-1132 minTransform NOW47. The Era of Digital Shared ServicesThe shared services concept has been around for a very long time, but advances in intelligent automation and the realities of the pandemic are currently driving significant change in this area. On this episode, Blue Prism’s Brad Hairston talks with Cody Chenault from Alvarez & Marsal’s CFO Services practice who explains how and why it is the appropriate time for companies to re-shape their approach toward shared services. Here’s what we discussed with Cody: How the shared service concept has evolved Learnings about shared services and the WFH model du...
2020-09-1126 minTransform NOW46. Critical Success Factors When Building an RPA ProgramWhen building an RPA program, it is not enough to go out to the market and find people, you also have to train and mentor them. It's also not enough just to have great resources, you also need to have a fantastic model for them to operate in. It's not easy.
How can you successfully onboard a digital workforce?
In this episode of Generation Digital Workforce, we talk about that with Shaun Dawson, Chief Executive Officer at Robiquity. Together, we discuss more detail about topics such as:
* Data discipline...
2020-09-0838 minTransform NOW45. Workflow + RPA = The Perfect MarriageOn this episode of Generation Digital Workforce, Ed Gower, Solution Consultant Leader at Bizagi, Mark Shivers, Founder and CEO at Ignite IPA, and Matt Parsons, Practice Director at Blue Prism, talk about our robotic operating model and executive support for intelligent process automation.
Here is what Ed, Mark, and Matt discuss:
* Getting the IA journey right isn’t about starting with AI or ML but on starting with a strong workflow + RPA foundation
* Achieving more value, easier: neither workflow or RPA alone will get you 100% of the value
* Classic chi...
2020-09-0133 minTransform NOW44. How Technology Can Help Improve Medicaid Claims ResponsesSince the outbreak of COVID 19, countless state and local agencies are bending under mounting pressure to serve their constituents. Most notably, a surge in Medicaid claims has followed a drastic uptick in unemployment across America. States are struggling to keep up with this influx of claims as they try to address backlogs caused by antiquated backend systems. It's a vicious cycle to verify an applicant’s eligibility to meet federal guidelines for claims processing.
There is hope, however. In this episode, Anna Twomey, Senior Solutions Advisor, Americas Healthcare, and Deb Rossi, Sales Director, Public Sector...
2020-08-2620 minTransform NOW43. US Cares Act and Digital WorkersLegislation around workforce protection during the pandemic continues to evolve, and more changes are coming in September.
The first impact was felt in processing applications and reacting to customer demands. Humans and digital workers inside banks were processing and activating the loans and forbearance programs. It was a huge undertaking, and it isn't behind us yet.
Five million loan recipients will soon become seven million. So it's time to move from being reactive to being proactive. We need to use data and analytics to drive improved customer service and experience.
...
2020-08-1836 minTransform NOW42. Is Digital Transformation a Technological Innovation or a Culture Shift?A lot of us are drawn into technology careers, because it's easier to work with machines than it is to work with humans. But if you want to lead people, you have to meet them face to face, work beside them, and communicate with them. All of that is hard to do digitally.
On this episode of Generation Digital Workforce, we talk with Walt Carter, Chief Digital Officer and CIO with Homestar Financial Corporation, about the culture shift required for digital transformation.
Here is what we discussed with Walt:
...
2020-08-1146 minTransform NOW41. The Making of an Intelligent Virtual AgentAttended automation is transforming customer contact centers. Technology isn't driving this transformation, though. Customers are.
Today's customers are digital, mobile, and demanding. They have very little time and no patience for getting switched between a human and a bot. Customers want fast and seamless service, and they prefer to do the work themselves.
On this episode of Generation Digital Workforce, Sanjiva Singh, Senior Vice President at [24]7.ai, and Satish Shenoy, Technology Alliance Partner Sales at Blue Prism, discuss creating and using an intelligent customer service agent.
Here's what...
2020-08-041h 01Transform NOW40. Evolve Your Finance Department with Intelligent Digital WorkersAs an industry, RPA has been around for about a decade, but we still only see a few businesses using it. Why is it still so small? Is it too late to jump on board with RPA? And if not, how should businesses get started?
On this episode of Generation Digital Workforce, Paula Carneiro and Amahl Williams of WonderBotz talk about how to evolve your finance department with intelligent digital workers.
Here's what Paula and Amahl discussed:
* Why only a small percentage of businesses are using RPA after a de...
2020-07-2842 minTransform NOW39. The Transformation ImperativeOn this episode, Blue Prism’s Brad Hairston talks with Art Barrios and Pete Koltis from Alvarez & Marsal’s Technology Services practice who explain why it is critical to embrace and accelerate the transformation agenda in the near-term.
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Here’s what we discussed with Art and Pete:
* The definition of the transformation imperative
* How the pandemic has changed the transformation landscape
* Why transformation is so hard for many companies
* The big picture that some companies are missing
* What companies should do now to accelerate their transfo...
2020-07-2329 minTransform NOW38. Scale Faster by Leveraging Others' Dev Work Through Digital ExchangeWant to save $736,800 in development work? Here's how one company did it using Blue Prism's Digital Exchange (DX)...
They downloaded 921 assets from the DX. The typical DX asset will save about 8 hours of work (some save as much as 36 hours!).
8 hours x 921 assets = 7,368 hours of effort saved.
At $100 per hour for a citizen developer, that's $736,800 that this one company saved by using the DX instead of trying to DIY.
In this episode of Generation Digital Workforce, we talk with Paul Nerger and Andrew Campbe...
2020-07-2128 minTransform NOW37. The Culture Key for Digital TransformationSustainable digital transformation involves much more than a plan to implement new technology. Michael Marchuk talks with Rob Maguire, a partner at Baringa, about the need to support the employees during times of change, but also about how leadership affects the entire culture of the organization. This culture tone is set by the most senior management that influences not only the management team and the companies employees, but also the customers who interact with the people and digital workers within the organization.
Here’s what we talked with Rob about:
* Building a sustainable dig...
2020-07-1620 minTransform NOW36. How Intelligent Automation in the Cloud Will Become the New NormalWhile the global pandemic has accelerated interest in automation, it has also proven to accelerate interest in cloud-based automation.
On this episode, Blue Prism’s Brad Hairston talks with Purna Doddapaneni, the head of Bain & Company’s Automation Center of Excellence, who explains how companies are showing a strong openness to Intelligent Automation in the cloud and how this trend may not subside any time soon.
Here’s what we talked with Purna about:
* How the pandemic has made the cloud more “normal” for the enterprise
* The likelihood o...
2020-07-1619 minTransform NOW35. Answers to FAQs About RPAOn this eight-minute episode of Generation Digital Workforce, Danny Major, Chief Technology Officer at Blue Prism Cloud, answers frequently asked questions generated by our community of users.
Here are the questions Danny answered:
* What trends are we seeing within the modern workplace?
* What industries are we seeing adopt and embrace new types of technologies and new ways of working?
* What types of processes are organizations wishing to automate?
* Was there ever a year of the chatbot?
To ensure that you never miss an ep...
2020-07-1408 minTransform NOW34. Introducing Industrial Revolution 5.0We are currently living in the era of Industrial Revolution 4.0 - the Age of Intelligence. However, all signs point to the fact that we’ve reached the precipice of Industrial Revolution 5.0 - Autonomous Automation.
On this episode, two members of Blue Prism’s Advisory Team, Brad Hairston and Eric Maloney, discuss the onset of Autonomous Automation and its implications for enterprise organizations and society at large.
Here’s what Brad discussed with Eric:
* Why it's important to bring forward a point of view on Industrial Revolution 5.0 at this time
...
2020-07-0820 minTransform NOW33. Addressing the Challenges With Business Process Outsourcing Using a Digital WorkforceBusiness Process Outsourcing (BPO) firms have been hit hard by the COVID crisis, directly impacting their clients who outsourced work to these firms.
In this episode, Michael Marchuk talks with Fabiano Lopes from Alix Partners about how a digital workforce can support clients looking to bring back work from BPO providers who may not be able to support the work as well as how clients should be looking at outsourcing now that this digital workforce has become more available.
Here’s what we talked with Fabiano about:
* The impact of C...
2020-07-0129 minTransform NOW32. Building New Assets for the Digital ExchangeWhat would make it easier to develop automations? How can we apply intelligent automation to improve the life of the RPA developer?
On this episode of Generation Digital Workforce, Eric Wilson, Director of Partner Integrations for Blue Prism's Digital Exchange, discusses what his team is doing to build new assets for the Digital Exchange.
Assets such as Sergei, a digital worker capable of interpreting API documentation and then automatically generating Blue Prism's skills based on that documentation. But Sergei doesn't stop there. He can do so much more.
Here's what else we talked...
2020-06-3021 minTransform NOW31. Organizational Planning for a Digital TransformationAs organizations adopt a digital workforce to support automaton, leadership must consider the implications on people over the long term.
In this episode, Michael Marchuk talks with Kathie Topel and Ken Thomas from Protiviti about building plans and metrics that will help the organization communicate to their employees but also assist these employees with accepting the changes and embracing the future of work. Subtle nuances with messaging can affect employees greatly, so it is critical to get the tone right when developing the communications plan.
Here’s what we talked with Kath...
2020-06-2528 minTransform NOW30. Lessons Learned from Leading RPA Centers of ExcellenceDuring the quarantine situation, our family has been watching all the Marvel movies in chronological order. We just watched The Avengers: Age of Ultron. So the whole robots-coming-to-life thing is very real. It's real at Blue Prism, too, but fortunately, not as scary.
The lesson works, though: When automation becomes fundamental to your business, you have to govern it well. That's why we set up a Center of Excellence.
On this episode of Generation Digital Workforce, Emma Kirby-Kidd, Customer Success Director, and Matt Juden-Bloomfield, Head of RPA at Blue Prism, discuss th...
2020-06-2342 minTransform NOW29. Automation at Scale: Healthcare PayersHealthcare payer organizations are facing both top and bottom-line pressures due to the COVID crisis and while the potential for automation is very high, many of these payer firms have not made substantial progress in streamlining their operations.
McKinsey’s Prashanth Brahmandam explores a number of these issues and provides some strategic steps that healthcare providers can take to improve their efficiencies while they are recovering from the challenges posed by the global pandemic.
Here’s what we talked with Prashanth about:
* Cost and efficiency pressures facing healthcare payer organi...
2020-06-1921 minTransform NOW28. Power, Passion, and Perspective: Women in RPAYou're a woman. You just got an amazing career opportunity in RPA. You're fired up.
Then someone said, "It's just because you were in the right place at the right time."
Don't believe it. You were in the right place at the right time because you put yourself in the right place at the right time. Everything you do on a day-to-day basis in your career and in your personal life is contributing to getting you to a place that's right for you.
In this episode of Generation Digital Workforce, Bindi Basan, Head o...
2020-06-1636 minTransform NOW27. The CFO as Automation ChampionDigital transformation is often associated with the Chief Information Officer and/or Chief Digital Officer roles. However, in many companies, the Chief Financial Officer is often best positioned to sponsor and/or lead digital initiatives, such as automation.
On this episode of Generation Digital Workforce, Blue Prism’s Brad Hairston talks with Michael Ovalles and Mukesh Shah from FTI Consulting’s Office of the CFO Solutions practice, who explain how the CFO is uniquely qualified to drive the automation agenda in the post-pandemic era.
Here’s what we talked with Michael and Muke...
2020-06-1115 minTransform NOW26. Diving Deep Into ROMOn this episode of Generation Digital Workforce, Matt Parsons, Enterprise RPA Practice Director, brings his friend Mark Shivers, Founder and CEO at Ignite IPA. Together, Matt and Mark do a deep dive on the benefits of the Robotic Operating Model.
Mark shares why using the ROM isn't optional and the technical department you'll create for yourself if you don't start out right with the right foundation and model to scale over time.
Here's more of what we talked with Matt and Mark about:
* The need for governance, control, infrastructure, and...
2020-06-0947 minTransform NOW25. When Humans *ARE* the Artificial IntelligenceIn the 1770s, a Hungarian inventor named Wolfgang von Kempelen developed a machine he called the Mechanical Turk, a mechanical skeleton dressed in traditional Ottoman garb that had the ability to play chess. It was the artificial intelligence of its day.
But the Mechanical Turk had a secret. It used the ultimate neural net — the human brain. There was actually a human chess player hidden inside the contraption. The whole thing was an illusion. What does the Mechanical Turk tell us about RPA and the deployment of AI today?
On this epis...
2020-06-0245 minTransform NOW24. Perspectives on RPA from the Identity Management Side of the CoinHuman beings have roles beyond their activities. They need performance reviews and access to buildings, for instance. They have careers. Humans have a complex identity. What about robots?
Robots are created and destroyed far more quickly and far more simply than an individual's employment is created and destroyed. Which leads to questions: How is this entity being created? How is it achieving what it's been created to achieve? And what do we do with it when it no longer achieves what it's supposed to?
On this episode of Generation Digital Workforce, Ala...
2020-05-2627 minTransform NOW23. Utilizing the Digital Workforce as a Cost Reduction Lever Post COVID-19As the economy begins to kick back into gear, businesses will feel the impacts of the pandemic for some time. On this episode, Blue Prism’s Brad Hairston talks with Moshé Dickerman, an expert principal within Bain & Company’s automation center of excellence, who explains how companies across all industries will be utilizing the digital workforce as a cost reduction lever post COVID-19.
Here’s what we talked with Moshé about:
* Where companies will be focused as they emerge from the COVID-19 lockdown and the role that automation will play in this
* How t...
2020-05-2220 minTransform NOW22. Leveraging Advanced AI in the Cloud to Drive Business OutcomesThe Blue Prism Cloud offers a digital workforce with rapid-deployment of advanced AI and management functions, but it’s all about the outcomes that the organization is driving. Whether that means speed-to-market, integrated AI to support intelligent digital workers for accomplishing advanced operations, or scaling to meeting the heavy demands of the organization’s workload, Blue Prism Cloud delivers on the outcomes.
This week we spoke with Michael McLaughlin, Global Alliances Director for Blue Prism Cloud.
Here’s what we talked with Michael about:
* Blue Prism Cloud integrates advanced AI to sup...
2020-05-2122 minTransform NOW21. Using Digital Workers for Data-Driven Healthcare OutcomesHealthcare provider organizations are under huge pressures to support a pandemic as well as the standard load of health-related issues presented by patients. With information privacy requirements, provider credentialing validation, and revenue-cycle claim issues, clinics are struggling to keep up with the overwhelming demand that corresponds to delivering high-quality healthcare.
Kevin Dunnahoo from Protiviti discusses ways to leverage automation through a digital workforce to support the compliance aspects of delivering care, while integrating the massive flow of data from this delivery of care to offer insights into improving patient outcomes.
Here’s wh...
2020-05-2021 minTransform NOW20. Onshore, Offshore, and (Now) Digital: Trends Impacting the Need for the Digital WorkforceDigital workforce automation can seem overwhelming, technically prohibitive, and potentially costly to bring on board.
Many companies may wonder: What are the benefits? Do they really justify the investment? And if so, how should we create the digital toolkits we'll need to get started with a digital workforce?
Bruce Mazza, Global Vice President of Technology Alliances at Blue Prism, joins us on this episode of Generation Digital Workforce.
Here's what we talked with Bruce about:
* Why operational transformation and value-added skills are more important benefits of a digital workforce th...
2020-05-1933 minTransform NOW19. Generational Interactions With Digital Co-WorkersDigital workers are being adopted in organizations across the globe, but how will employees respond to their new co-workers?
In this episode, Eric Maloney explores the impact of this new digital workforce on the various generations of employees from Gen-Z through Baby Boomers.
Here’s what we talked with Eric about:
* Each generation handles change and employee interactions differently from Gen-Z through Baby Boomers
* Digital workers can be the unifying factor across all generations
* Digital workers support additional security and governance to protect employ...
2020-05-1531 minTransform NOW18. The Digital Workforce Opportunity in Public SectorThe global pandemic is highlighting the need for a hybrid workforce consisting of both human and digital workers.
On this episode, Blue Prism’s Brad Hairston talks with Mark Howard, a leader in the public sector practice of the global advisory Alvarez & Marsal, who explains how government agencies at all levels are positioned to embrace the digital workforce opportunity.
Here’s what we talked with Mark about:
* The origins of the public sector’s entry into robotic process automation
* The maturity level of the public sector in the usag...
2020-05-1427 minTransform NOW17. RPA Support for National Emergency Response to COVID-19A crisis happens. You need a taskforce immediately. But is your team ready and available? If not, you'll be left searching for the people and data you need to make effective decisions. RPA and the digital workforce can provide that surge capacity.
But what can the digital workforce handle? How can it assist during a crisis?
On this episode of Generation Digital Workforce, Dr. Dale Meyerrose, retired Major General of the US Air Force and now a partner at RIDGE-LANE Limited Partners, and Anna Twomey, Healthcare Solutions Advisor at Blue Prism, discuss the value digital w...
2020-05-1256 minTransform NOW16. The Life or Death of Scalability and the Role of a New Digital Talent in ScalabilityScalability stopped being just a business buzzword when COVID-19 hit the scene.
Even the most sophisticated supply chains couldn’t keep pace with daily needs we used to take for granted – toilet paper, bleach wipes, Purell, meat. Unemployment claims overwhelmed government systems.
Blue Prism’s Innovation Center is dedicated to tackling trillion-dollar problems like these using ingenuity, imagination, and creativity.
On this episode of Generation Digital Workforce, we spoke with Chieng Moua, Vice President of Innovation at Blue Prism; Nick Rudy, Technical Innovation Manager at Blue Prism; and Meredith Clinton, Engagement Manager at Blue Pris...
2020-05-0532 minTransform NOW15. Optimizing the Value of the Digital WorkforceRobotic Process Automation has become quite pervasive across many industries; however, many organizations have failed to make automation a fundamental part of the corporate strategy.
On this episode of the podcast, Blue Prism’s Brad Hairston talks with Michael Heric, the automation capability global leader for Bain & Company, who explains how companies can elevate their automation agenda and get significantly more value from the digital workforce.
Here’s what we talked with Michael about:
* What is the state of the union of the digital workforce in the market?
* How is the COVID-19...
2020-04-3013 minTransform NOW14. How the Pandemic is Highlighting the Need for AutomationThe global pandemic is exposing operational risk and driving the need for more automation across all industries. On this episode, Blue Prism’s Brad Hairston talks with Jim Shand, a leader in the automation practice of the global advisory AlixPartners, who explains how companies are re-thinking their operating models post COVID-19.
Here’s what we talked with Jim about:
* How the pandemic is driving businesses, regardless of industry or shape/size, to re-think how work gets done going forward
* How the pandemic is bringing the “Future of Work,” enabled by the digital workforce, to reali...
2020-04-2915 minTransform NOW13. Prove Your ROI: How to Avoid Pitfalls and Confusion with RPAEverybody makes RPA sound easy and exciting, but many companies are struggling to prove its ROI.
Why is there a discrepancy between the buzz and the results? Why are some companies having great success while others start up and stall out? What are the pitfalls folks are missing? And how can we ensure success with RPA?
On this episode of Generation Digital Workforce, Dan Segura, US Enterprise Sales Director at Blue Prism, discusses how to avoid the pitfalls of RPA and get the results you need.
Here's what we talked with Dan about:
2020-04-2827 minTransform NOW12. Why the Time is Now for the Digital Workforce in InsuranceAdoption of a digital workforce within insurance carriers has been inconsistent, with one carrier experiencing significant positive impact while other carriers are still dabbling with the concept.
On this episode, Blue Prism’s Michael Marchuk talks with Sanjay Kaniyar, a partner with McKinsey & Company, who explains how strategic thinking will lead this industry to see intelligent automation as a driver of real digital transformation.
Here’s what we talked with Sanjay about:
Why the insurance industry has been so inconsistent in adopting intelligent automation
What hinders the scaling of an automation platform within insurance carri...
2020-04-2432 minTransform NOW11. “Look for the Helpers”: Stories of Innovation During the COVID-19 Pandemic"Look for the helpers."
That's what Mr. Rogers of PBS fame said his mother told him to do during a crisis. In the spirit of Mr. Rogers, we went looking for the helpers who are on the digital frontlines during the COVID-19 crisis.
You know what we found? There's innovation happening all over the place right now.
On this episode of Generation Digital Workforce, host Lisa Hackbarth talks with Matt Juden-Bloomfield, Anna Twomey, LC Cook, Chieng Moua, and Martha Amram about stories of hope and innovation during a global pandemic.
Here's wh...
2020-04-2248 minTransform NOW10. Why Digital Workers are Essential to Oil & GasThe Oil & Gas Industry has been one of the late adopters of digital workforce technology. On this episode of the podcast, Blue Prism’s Brad Hairston talks with Sean Jump, a seasoned oil & gas advisor from Sia Partners, who explains why this industry is now poised to make a big move into the world of intelligent automation.
The podcast covers the following topics:
Why the oil & gas industry has been so slow to adopt robotic process automation
Why the timing is right for this industry to accelerate the effort of integrating digital labor into their workforce
What hi...
2020-04-1635 minTransform NOW9. Getting the Blueprint Right: Best Practices for RPA Process RequirementsWhen you're configuring your automation, you need a blueprint because a blueprint will tell you what you're building. Once you've decided which process you want to automate, you also need a process to follow. And when you create requirements for automated processes, you'll want to generate a requirements document for future reference.
So if the process is so important, what are the best practices for RPA process requirements?
On this episode of Generation Digital Workforce, Khatina Brunson, customer success manager at Blue Prism, discusses how companies can implement best practices for RPA processes.
Here...
2020-04-1419 minTransform NOW8. The Evolution of the Digital and Human WorkforceRobotic Process Automation (RPA) first became a business strategy nearly a decade ago. Industries have been slow to accept RPA, however, but the trend is now moving toward a blended workforce of digital and human workers.
Over the next decade or two, what will the evolution of human workers, digital workers, and careers look like?
On this episode of Generation Digital Workforce, we invited Benjamin Lingard, Partner at Reveal Group, which specializes in RPA and intelligence automation and is double platinum with Blue Prism. He discusses the future of how digital workers will interact with the...
2020-04-0731 minTransform NOW7. Blockchain and RPABlockchain is a hot topic that has been swirling around in several industries, but what is it and what is its connection to intelligent automation? Is this all just about Bitcoin or Ethereum and digital currency or is there really a business benefit that can be realized with the help of RPA?
On this episode of Generation Digital Workforce, Michael Marchuk talks with Eric Maloney, Advisory Partner Solutions Director at Blue Prism about how Blockchain and RPA can support secure and unique ways for doing business.
Some of the topics we discussed include:
What is b...
2020-04-0220 minTransform NOW6. Stages of RPA Adoption: Where Are You and Where Are You Going?Going back to the cotton gin, there's been an evolution of work, an effort to make things more efficient. In recent years, that evolution has given us Robotic Process Automation (RPA). If your company has implemented RPA already, how do you know where you are in the automation process and where you could be going next?
On this episode of Generation Digital Workforce, Bart Peluso, Senior Vice President of Product Marketing at Blue Prism, discusses why companies need to automate and the stages of automation they typically experience.
Here's what we talked with Bart about:
...
2020-03-3131 minTransform NOW5. Developing Digital Workforce Maturity in Your OrganizationSome companies now employ hundreds or even thousands of digital workers. How can an organization that's just starting out with automation get to that point? What's the maturity curve for a company that wants to build a digital workforce?
We live in a world of high expectations and quick returns, but to transform the way that organizations do business with human laborers versus digital laborers takes time and thoughtful analysis.
On this episode of Generation Digital Workforce, Matt Parsons, Practice Director at Blue Prism, discusses the organizational maturity curve that happens when moving to a di...
2020-03-2549 minTransform NOW4. Building a Unified Workforce With Human and Digital WorkersJon Walden and Michael Marchuk from Blue Prism discuss how an enterprise-grade digital workforce integrates with a human team to create a unified workforce to accomplish the goals of the organization. Rather than limiting the organization’s resource pool to just humans, the digital workforce opens up new possibilities for fulfilling the objectives of the business in a new way.
While there are misconceptions about the capabilities of a digital worker compared to a human worker, there are social aspects that need to be considered when managing a unified workforce. Assigning work along the entire process to the a...
2020-03-2312 minTransform NOW3. Artificial Intelligence 101: An Intro to All Things AIAI is on the tip of everyone's tongue when they talk about the future of work … or the future of anything, really. But AI is such a vague term. It means different things to different people, and its meaning evolves over time.
Machine learning experts understand AI, but what about the rest of us. Is there an Introduction to AI course for normal people?
On this episode of Generation Digital Workforce, Ben Carr and Rusen Aktas, both research engineers at Blue Prism's AI Labs, join us to answer basic questions: What is AI? Wh...
2020-03-1741 minTransform NOW2. What Is a COE, and Why Does Your Company Need One?There's a misconception going around that automation equals job loss. That can be true, of course, but often, automation gives people the opportunity to skip the boring parts of their jobs and do what they signed up to do in the first place.
But what if your company has automated parts of your job and you still find yourself doing manual entry? Maybe you need a COE.
On this episode of Generation Digital Workforce, Matt Juden-Bloomfield, Head of RPA (Robotic Process Automation) at Blue Prism, discusses what a COE is and why you...
2020-03-1031 min