Shows
The Delighted Customers Podcast with Mark SlatinAchieving Value Realization with a CX ToolkitBrad Smith, CCXP, who brings his extensive experience from working with major companies like Symantec, Yahoo, and Sage. Mark and Brad delve into the future of customer experience (CX) management and explore a variety of valuable tools that can be applied to enhance CX. Brad shares actionable insights on hidden value, value realization versus value erosion, and introduces the concept of value mapping. He also discusses the importance of having a clear brand promise and how it plays a crucial role in delivering a cohesive customer experience. Key topics covered in this episode include:
2025-02-0635 min
ReasonedRemote Control: From the Board to DiscordIn this captivating episode of "Remote Control: From the Boardroom to Discord," we delve into remote work. As we navigate through the evolution from traditional office settings to the digital realms of remote collaboration, we uncover the profound impacts on productivity, team dynamics, and the burgeoning trends shaping the future of work. Join us as we explore the intersection of technology, culture, and innovation, revealing how the shift to remote work is not just a response to global challenges but a forward-thinking model for the future. Thank you for tuning in to this episode of Reasoned! If...
2024-04-1630 minReasonedRespawn: A Guide to Career TransitionsIn our latest podcast episode, we delve into the nuanced world of career transitions, drawing on my extensive experience across roles from customer service to product management, and even navigating the challenges of job loss. This episode is a treasure trove of wisdom for anyone looking to pivot, advance, or rebound from a layoff, offering a deeper understanding of how to process the emotional rollercoaster of job loss, identify the 'why' behind your desire for change, and strategically plan your next steps. We cover essential strategies for staying ready, mastering self-presentation, and the art of seizing opportunities—even those th...
2024-01-2528 minReasonedThe Diversity QuestIn this thought-provoking episode of 'Reasoned,' we delve into the multifaceted world of diversity and representation in the gaming industry. Join as we explore the evolving landscape where virtual worlds meet real-world social dynamics. From celebrating groundbreaking characters that defy stereotypes to addressing legal battles shaking the foundations of major gaming companies, this episode offers a comprehensive look at the strides and stumbles in the journey toward inclusivity. Tune in to 'Reasoned' for an insightful, balanced, and engaging discussion that navigates the virtual realms of inclusivity and representation. Thank you for tuning in to t...
2024-01-1620 minReasonedThe Art of Getting Stuff DoneIn a world of shifting priorities, resource challenges, and career aspirations, there's one crucial skill that stands above the rest: the ability to get things done. Barack Obama once shared that this is the key to a successful career – and he couldn't be more right.Join us in this insightful episode where we delve into the philosophy of making things happen. From mastering the balance of alignment and agility to conquering fears and embracing challenges, this episode offers a roadmap to career excellence. Discover the power of purposeless time, the art of saying "yes," and the...
2023-12-1229 minReasonedRedefining Play: Trends and Transformations in Video GamesIn this episode, we delve into the revolutionary shifts happening in the gaming world, driven by personalization, technological advancements, and the rising influence of the next generation of gamers. 🌟🔮 Discover how the gaming landscape is evolving, from the rise of startup studios challenging the status quo to the dynamic interplay between mega studios and innovation-driven newcomers.🎲 Dive into the world of highly personalized gaming, where procedural generation, dynamic dialogue systems, and player-generated content create uniquely immersive experiences for players.🏆 Explore the explosive growth of esports and its transformative impact on game design and spectator en...
2023-11-1424 minReasonedBeyond Words: Accessible and Inclusive Gaming Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on social (LinkedIn, Instagram, Twitter) or subscribe to our podcast on your preferred platform. This way, you'll never miss out on the latest insights and discussions on a wide range of topics, including technology, leadership, innovation, and more. Stay curious, keep learning, and let's explore the possibilities of a rapidly evolving world together.
2023-10-2427 min
ReasonedCheat Code: Emotional IntelligenceAre you ready to take your career to the next level? Tune in to our latest podcast episode where we explore the vital connection between emotional intelligence (EI) and navigating the complex landscape of the modern workplace.In this insightful episode, we delve into the five key components of EI – self-awareness, self-regulation, motivation, empathy, and social skills – and uncover how mastering these skills can lead to better relationships, effective communication, and enhanced collaboration.But that's not all – we also dive into the often overlooked world of workplace politics. Learn how understanding the intricacies of office dynami...
2023-10-0322 minReasonedBoss Mode: Level Up Your Leadership SkillsJoin us in this captivating episode as we explore the valuable leadership lessons drawn from the fascinating world of gaming. Discover how skills and strategies exhibited by great gamers can elevate your leadership game in the workplace. From strategic thinking to adaptability and problem-solving, we delve into the parallels between exceptional gamers and outstanding leaders. Unleash your leadership potential as we share examples and actionable strategies to bridge the gap between gaming and leadership. Tune in now and level up your skills for exceptional results in the professional realm. Thank you for tuning in to this episode...
2023-09-1919 min
ReasonedCheat Codes: Developing a PortfolioUncover the art of crafting a professional portfolio that sings your talents, achievements, and potential. Join us in this special edition of Cheat Codes as we dive deep into the crucial aspects of portfolio development. Whether you're a fresh face in your field or a seasoned pro seeking to elevate your portfolio game, this episode is your go-to source for valuable insights and actionable advice.From aspiring artists to tech gurus, a well-crafted portfolio is your ticket to the big leagues. Tune in as we guide you through each pivotal step:1. Defining Your Purpose: Setting...
2023-09-0529 minReasonedRolling for Impact: Harnessing Storytelling in PresentationsLet's explore the powerful connection between a well-rolled strike in table-top role-playing games like Dungeons & Dragons and the art of storytelling in presentation skills. In the world of D&D, a critical hit represents a perfectly executed attack that deals maximum damage, leaving a lasting impact on the game. Similarly, when it comes to presentations, storytelling holds the key to captivating your audience, making your message memorable, and achieving maximum impact.Subscribe to the Newsletter here: https://buff.ly/3MOVq6jRead This and More: https://buff.ly/3P3tkFZ Thank you for t...
2023-08-2219 min
ReasonedCheat Codes: Interviewing Unveiled[Cheat Codes Episode]Welcome to Cheat Codes, a special series of editions designed specifically for those embarking on their career journeys. Each edition of Cheat Codes provides entry-level professionals with valuable insights, tips, and tricks to navigate the early stages of their careers. With a focus on essential skills and helpful information, these editions serve as a comprehensive resource for individuals just starting out. [Interview Preparation Worksheet] Preparing for a job interview can be a nerve-wracking experience. However, with the right techniques and preparation, you can boost your confidence and increase your chances of...
2023-07-1125 minReasonedLearning from Leeroy Jenkins: Strategies for Handling Serious ErrorsIn this latest edition of Reasoned, we dive into the transformative topic of handling serious mistakes. Inspired by Leeroy Jenkins and his unexpected charge into battle, we explore strategies and insights on recovering from errors. Discover valuable lessons to turn setbacks into opportunities for growth, resilience, and professional mastery.Mistakes don't define us. It's our response and dedication to learning that leads to success. Embrace the lessons, charge forward fearlessly, and turn mistakes into stepping stones for achievement. Join us in this edition of Reasoned as we unlock the secrets to navigating setbacks and triumph in your...
2023-06-2713 minReasonedThe Fear of Failure: Empowering Product Teams to Take RisksIn the world of product management, the fear of failure can be paralyzing. It's understandable – a product's success or failure can make or break a company. But the truth is that taking risks is necessary for innovation and growth. Without the willingness to take chances and try new things, companies risk falling behind their competitors. So how can product teams overcome their fear of failure and be empowered to take risks? Let us explore some strategies. Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on...
2023-06-2721 min
ReasonedCheat Codes: Resume Writing[Cheat Codes Episode]Each edition of Cheat Codes provides entry-level professionals with valuable insights, tips, and tricks to navigate the early stages of their careers. With a focus on essential skills and helpful information, these editions serve as a comprehensive resource for individuals just starting out. [Resume Structure Guide] Your resume is the first impression you make on potential employers, so it's crucial to present yourself in the best possible light. A well-crafted resume can open doors to exciting career opportunities and set you apart from other candidates. However, resume writing can be an in...
2023-06-1340 minReasonedWrangling AIIn today's rapidly advancing technological landscape, the rise of artificial intelligence (AI) has sparked both excitement and apprehension. The fear of AI taking over jobs and replacing human workers is a common concern. However, dwelling in fear alone can hinder our progress and potential. Instead, we should shift our focus towards harnessing the power of AI to improve productivity and create mental space for greatness. Today we will explore the origins of fear surrounding AI, provide practical steps to leverage AI for productivity, explore ways to incorporate AI in your daily life, and discuss how AI allows room for g...
2023-05-3139 minReasonedConquering the Career Game: Navigating the Gaming IndustryAspiring professionals in the gaming industry often face unique challenges and opportunities that require careful navigation, a willingness to take risks, and, like most things, a bit of luck. As luck would have it, I see the entrance to a dungeon; let's go plunder. Today, we will cover challenges and lessons learned and provide valuable tips and strategies. Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on social (LinkedIn, Instagram, Twitter) or subscribe to our podcast on your preferred platform. This way, you'll never...
2023-05-0927 minReasonedQuesting with Anxiety, Depression, and CrunchIn this episode, we delve into the often-overlooked issue of mental health in the video game industry. Despite popular assumptions, working in video games isn't as stress-free as it may seem. With an estimated 290,000 people employed in the industry globally, studies show that a concerning number of employees exhibit symptoms of anxiety and depression. Join us as we explore the causes of this issue and discuss practical steps we can take to improve mental health in the video game industry.Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage...
2023-04-1109 min
ReasonedLifelong Vision for Your Career with Nikita LawrenceJoin Sabrina as she interviews Nikita Lawrence on the topic of having a clear vision for your career. Nikita is a sought-after Women’s Coaching and Development Expert, Best-selling Author, Coach, and Inspirational Keynote Speaker. Nikita is the founder and CEO of Wealth Success Chamber Enterprises LLC, a Women’s Coaching and Development Agency. As an HR consultant, Inspirational Keynote Speaker, and Leadership expert, she is a thought leader and a mentor to many. Her Best-Selling book entitled, “The Secret of the Wealth Success Chamber”, aids readers in unlocking their own gateway by systematically creating the blueprint to uncover the iden...
2021-04-2642 min
ReasonedThe Nuances of Technical Leadership with Shah RahmanJoin Sabrina as she interviews Shah Rahman on the nuances of technical leadership. Shah has been in the game industry since 2012 and is deeply passionate about creating engaging experiences for players in and out of games. He wants to make sure to understand why people want to play a game, visit a website, or try a product and then create the experience around solving problems and needs. As a technical and user-experience-driven product manager, he is constantly interviewing users, studying patterns in data, and reading-up on the latest technologies so he can clearly represent the user to all the...
2021-04-1935 min
ReasonedThe Superpower of People Development with Eibhlín PayneJoin Sabrina Meditz as she interviews Eibhlin Payne on the topic of People Development. Eibhlin has almost 3 decades of leadership experience across multiple industries. Her experience has provided her with the opportunity to live and work in 3 countries with a plethora of international management experience and leading cross and multi-cultural teams. Reach Out to Eibhlin at https://www.linkedin.com/in/eibhlinpayne/ Books or materials referenced in the episode: 7 Habits of Highly Effective People (Covey): https://amzn.to/2OsudLb Works by Nelson Mandela: https://amzn.to/3rlEo2L Thank you f...
2021-04-1235 min
ReasonedYour Re-Introduction Post Covid with Dr Kasey Lynn ThompsonJoin Sabrina as she interviews Dr. Kasey Lynn Thompson on Your Re-Introduction Post Covid, a discussion focused on your Personal Brand Discussion. Dr. Kasey Lynn earned a Ph.D. in Values-Driven Leadership from Benedictine University and joined the Ferris State University College of Business, teaching business ethics, strategy, and management. Dr. Kasey Lynn has over twenty-five years of executive-level business experience, including leading global strategic initiatives for McDonald’s Corporation, where she served as director of global menu strategy. Most notably, she co-wrote the marketing launch plan for Redbox, the world’s first fully automated DVD rental distribution system. She i...
2021-04-0538 min
ReasonedTelling Stories with Brad SmithJoin Sabrina as she interviews Brad Smith on how to lead a team toward achieving a common goal. Brad has over 20 years of experience leading organizations in their customer-centric transformation. He is the President & Chairman of the Board for the Consortium for Service Innovation where he has helped 100’s of customer service organizations innovate better business models. Brad is a recognized thought leader in the Customer Experience and Service Innovation space and has published dozens of articles for Forbes, New York Times, Fox Business, and Entrepreneur. He is a frequent keynote speaker across the CX and Customer Service industries and...
2021-03-2947 min
ReasonedFeed Your Bibliophile with Carrie MorrowJoin Sabrina Meditz as she interviews Carrie Morrow on the topic of continuous learning. Carrie earned her first Master’s in Literature and Writing at Cal State San Marcos, and her second Master’s at the University of Kent, in England. She is a Lecturer in the Literature & Writing department at Cal State San Marcos, and at San Diego Mesa College. She teaches courses in literature, film, and writing. Carrie is a self-described pun-loving bibliophile who has an optimistic view of life. Carrie and I were discussing our mutual love of learning the other day and knew we needed to s...
2021-03-2237 min
ReasonedThe Toughest Negotiator with Lisa ArieJoin Sabrina as she interviews Lisa Arie on how to have a conversation with the Toughest Negotiator, yourself. Lisa Arie designs and leads the personal and leadership development experiences through her company Vista Caballo which she co-founded with her husband, Jess Arie. Fast Company magazine calls Lisa a “CEO whisperer.” She is best known for bridging the worlds of business, conscience, and humanity’s relationship with nature in profoundly moving ways. Learn more about Lisa at https://vistacaballo.com/ or reach out to her via email (lisa@vistacaballo.com) or via LinkedIn (https://www.linkedin.com/in/arielisa/) Books...
2021-03-1544 min
ReasonedCreating Greatness with Glenn DanielsJoin Sabrina as she interviews Glenn Daniels on the roles of leaders in creating greatness. Glenn is a Pulitzer Prize Nominated Author, TedX Speaker, a Publisher, and a world-renowned coach and mentor. He has a long history of helping Leaders create a Multi-Generational legacy of excellence. He has deep experience in publishing and presenting the skills and techniques that truly make a difference. Reach Out to Glenn http://scheduleglenn.com/ Books or materials referenced in the episode: Five Second Rule (Robbins): https://amzn.to/3bf5F13 Start with Why (Sinek): https://amzn.to/3e8A...
2021-03-0840 minReasonedAsk for HelpAsking for help is HARD. Generally, there is a fear of social or professional threats that activate the same area of the brain where physical pain originates. And let's face it when you are at work, you want to be the most competent. In this episode, we will explore some tips that will help you when you need to ask for help! Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on social (LinkedIn, Instagram, Twitter) or subscribe to our podcast on your preferred platform. T...
2021-03-0108 minReasonedChange Your MindsetThe ability to change your mind varies significantly from person to person and, well, can be dramatically different from moment to moment inside each of us. In this episode, we will discuss barriers and steps you can take to change your mindset. Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on social (LinkedIn, Instagram, Twitter) or subscribe to our podcast on your preferred platform. This way, you'll never miss out on the latest insights and discussions on a wide range of topics, including technology, l...
2021-02-2219 minReasonedHow to Take Feedback Seriously, Not PersonallyIt’s pretty easy to make everything thing that happens around you about you, but when it comes to receiving feedback, taking it seriously vs. taking it personally is the only way forward. In this episode, I will share some simple tools and a Jedi mind-trick or two in order to help you process feedback. Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on social (LinkedIn, Instagram, Twitter) or subscribe to our podcast on your preferred platform. This way, you'll never miss out on the...
2021-02-1511 minReasonedCan We Talk? Have the Important ConversationsHaving sincere and transparent conversations is important as a people leader and as an employee. In this episode, we spend some time talking about the discussions that are critical to the success of all employees. You will leave with tips from both vantage points: leader and employee. Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on social (LinkedIn, Instagram, Twitter) or subscribe to our podcast on your preferred platform. This way, you'll never miss out on the latest insights and discussions on a wide ra...
2021-02-0911 minReasonedHow to Stat StackStat Stacking refers to the process of identifying your strengths, leveling them up, and using them to your advantage! There may be a few pitfalls, helpful bits of advice, and geeky examples along the way. Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on social (LinkedIn, Instagram, Twitter) or subscribe to our podcast on your preferred platform. This way, you'll never miss out on the latest insights and discussions on a wide range of topics, including technology, leadership, innovation, and more. Stay curious, keep l...
2021-02-0514 minReasonedHarnessing CreativityCreativity is a word that is most often used to describe artists and often dismissed as something one inherently has or doesn't have. Science argues that everyone is wired to create but in different ways, not everyone is meant to be an artist but that doesn't mean you are not creative.Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on social (LinkedIn, Instagram, Twitter) or subscribe to our podcast on your preferred platform. This way, you'll never miss out on the latest insights and...
2021-02-0115 minReasonedOne of Those Days, What to Do When Going Back To Bed Isn't an OptionHave you ever just had “one of those days”? If it could go wrong, it has. We all do. Often, days like this are accompanied by anxiety, depression, feeling defeated, or ready to fight out of frustration. If you find yourself wishing you could crawl back into bed and forget the day even happened, here are a few tips to help you right side the day and claim victory over what feels like inevitable defeat.Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on soci...
2021-01-2811 min