Shows
The Delighted Customers Podcast with Mark SlatinAchieving Value Realization with a CX ToolkitBrad Smith, CCXP, who brings his extensive experience from working with major companies like Symantec, Yahoo, and Sage. Mark and Brad delve into the future of customer experience (CX) management and explore a variety of valuable tools that can be applied to enhance CX. Brad shares actionable insights on hidden value, value realization versus value erosion, and introduces the concept of value mapping. He also discusses the importance of having a clear brand promise and how it plays a crucial role in delivering a cohesive customer experience. Key topics covered in this episode include: 2025-02-0635 min
ReasonedRemote Control: From the Board to DiscordIn this captivating episode of "Remote Control: From the Boardroom to Discord," we delve into remote work. As we navigate through the evolution from traditional office settings to the digital realms of remote collaboration, we uncover the profound impacts on productivity, team dynamics, and the burgeoning trends shaping the future of work. Join us as we explore the intersection of technology, culture, and innovation, revealing how the shift to remote work is not just a response to global challenges but a forward-thinking model for the future. Thank you for tuning in to this episode of Reasoned! If...2024-04-1630 minReasonedRespawn: A Guide to Career TransitionsIn our latest podcast episode, we delve into the nuanced world of career transitions, drawing on my extensive experience across roles from customer service to product management, and even navigating the challenges of job loss. This episode is a treasure trove of wisdom for anyone looking to pivot, advance, or rebound from a layoff, offering a deeper understanding of how to process the emotional rollercoaster of job loss, identify the 'why' behind your desire for change, and strategically plan your next steps. We cover essential strategies for staying ready, mastering self-presentation, and the art of seizing opportunities—even those th...2024-01-2528 minReasonedThe Diversity QuestIn this thought-provoking episode of 'Reasoned,' we delve into the multifaceted world of diversity and representation in the gaming industry. Join as we explore the evolving landscape where virtual worlds meet real-world social dynamics. From celebrating groundbreaking characters that defy stereotypes to addressing legal battles shaking the foundations of major gaming companies, this episode offers a comprehensive look at the strides and stumbles in the journey toward inclusivity. Tune in to 'Reasoned' for an insightful, balanced, and engaging discussion that navigates the virtual realms of inclusivity and representation. Thank you for tuning in to t...2024-01-1620 minReasonedThe Art of Getting Stuff DoneIn a world of shifting priorities, resource challenges, and career aspirations, there's one crucial skill that stands above the rest: the ability to get things done. Barack Obama once shared that this is the key to a successful career – and he couldn't be more right.Join us in this insightful episode where we delve into the philosophy of making things happen. From mastering the balance of alignment and agility to conquering fears and embracing challenges, this episode offers a roadmap to career excellence. Discover the power of purposeless time, the art of saying "yes," and the...2023-12-1229 minReasonedRedefining Play: Trends and Transformations in Video GamesIn this episode, we delve into the revolutionary shifts happening in the gaming world, driven by personalization, technological advancements, and the rising influence of the next generation of gamers. 🌟🔮 Discover how the gaming landscape is evolving, from the rise of startup studios challenging the status quo to the dynamic interplay between mega studios and innovation-driven newcomers.🎲 Dive into the world of highly personalized gaming, where procedural generation, dynamic dialogue systems, and player-generated content create uniquely immersive experiences for players.🏆 Explore the explosive growth of esports and its transformative impact on game design and spectator en...2023-11-1424 minReasonedBeyond Words: Accessible and Inclusive Gaming Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on social (LinkedIn, Instagram, Twitter) or subscribe to our podcast on your preferred platform. This way, you'll never miss out on the latest insights and discussions on a wide range of topics, including technology, leadership, innovation, and more. Stay curious, keep learning, and let's explore the possibilities of a rapidly evolving world together.2023-10-2427 min
ReasonedCheat Code: Emotional IntelligenceAre you ready to take your career to the next level? Tune in to our latest podcast episode where we explore the vital connection between emotional intelligence (EI) and navigating the complex landscape of the modern workplace.In this insightful episode, we delve into the five key components of EI – self-awareness, self-regulation, motivation, empathy, and social skills – and uncover how mastering these skills can lead to better relationships, effective communication, and enhanced collaboration.But that's not all – we also dive into the often overlooked world of workplace politics. Learn how understanding the intricacies of office dynami...2023-10-0322 minReasonedBoss Mode: Level Up Your Leadership SkillsJoin us in this captivating episode as we explore the valuable leadership lessons drawn from the fascinating world of gaming. Discover how skills and strategies exhibited by great gamers can elevate your leadership game in the workplace. From strategic thinking to adaptability and problem-solving, we delve into the parallels between exceptional gamers and outstanding leaders. Unleash your leadership potential as we share examples and actionable strategies to bridge the gap between gaming and leadership. Tune in now and level up your skills for exceptional results in the professional realm. Thank you for tuning in to this episode...2023-09-1919 min
ReasonedCheat Codes: Developing a PortfolioUncover the art of crafting a professional portfolio that sings your talents, achievements, and potential. Join us in this special edition of Cheat Codes as we dive deep into the crucial aspects of portfolio development. Whether you're a fresh face in your field or a seasoned pro seeking to elevate your portfolio game, this episode is your go-to source for valuable insights and actionable advice.From aspiring artists to tech gurus, a well-crafted portfolio is your ticket to the big leagues. Tune in as we guide you through each pivotal step:1. Defining Your Purpose: Setting...2023-09-0529 minReasonedRolling for Impact: Harnessing Storytelling in PresentationsLet's explore the powerful connection between a well-rolled strike in table-top role-playing games like Dungeons & Dragons and the art of storytelling in presentation skills. In the world of D&D, a critical hit represents a perfectly executed attack that deals maximum damage, leaving a lasting impact on the game. Similarly, when it comes to presentations, storytelling holds the key to captivating your audience, making your message memorable, and achieving maximum impact.Subscribe to the Newsletter here: https://buff.ly/3MOVq6jRead This and More: https://buff.ly/3P3tkFZ Thank you for t...2023-08-2219 min
ReasonedCheat Codes: Interviewing Unveiled[Cheat Codes Episode]Welcome to Cheat Codes, a special series of editions designed specifically for those embarking on their career journeys. Each edition of Cheat Codes provides entry-level professionals with valuable insights, tips, and tricks to navigate the early stages of their careers. With a focus on essential skills and helpful information, these editions serve as a comprehensive resource for individuals just starting out. [Interview Preparation Worksheet] Preparing for a job interview can be a nerve-wracking experience. However, with the right techniques and preparation, you can boost your confidence and increase your chances of...2023-07-1125 minReasonedLearning from Leeroy Jenkins: Strategies for Handling Serious ErrorsIn this latest edition of Reasoned, we dive into the transformative topic of handling serious mistakes. Inspired by Leeroy Jenkins and his unexpected charge into battle, we explore strategies and insights on recovering from errors. Discover valuable lessons to turn setbacks into opportunities for growth, resilience, and professional mastery.Mistakes don't define us. It's our response and dedication to learning that leads to success. Embrace the lessons, charge forward fearlessly, and turn mistakes into stepping stones for achievement. Join us in this edition of Reasoned as we unlock the secrets to navigating setbacks and triumph in your...2023-06-2713 minReasonedThe Fear of Failure: Empowering Product Teams to Take RisksIn the world of product management, the fear of failure can be paralyzing. It's understandable – a product's success or failure can make or break a company. But the truth is that taking risks is necessary for innovation and growth. Without the willingness to take chances and try new things, companies risk falling behind their competitors. So how can product teams overcome their fear of failure and be empowered to take risks? Let us explore some strategies. Thank you for tuning in to this episode of Reasoned! If you enjoyed this episode, we encourage you to follow us on...2023-06-2721 min
ReasonedCheat Codes: Resume Writing[Cheat Codes Episode]Each edition of Cheat Codes provides entry-level professionals with valuable insights, tips, and tricks to navigate the early stages of their careers. With a focus on essential skills and helpful information, these editions serve as a comprehensive resource for individuals just starting out. [Resume Structure Guide] Your resume is the first impression you make on potential employers, so it's crucial to present yourself in the best possible light. A well-crafted resume can open doors to exciting career opportunities and set you apart from other candidates. However, resume writing can be an in...2023-06-1340 minReasonedWrangling AIIn today's rapidly advancing technological landscape, the rise of artificial intelligence (AI) has sparked both excitement and apprehension. The fear of AI taking over jobs and replacing human workers is a common concern. However, dwelling in fear alone can hinder our progress and potential. Instead, we should shift our focus towards harnessing the power of AI to improve productivity and create mental space for greatness. Today we will explore the origins of fear surrounding AI, provide practical steps to leverage AI for productivity, explore ways to incorporate AI in your daily life, and discuss how AI allows room for g...2023-05-3139 min