Shows
Useful Conversations第十三期 前微软、现Two Sigma 产品经理雷琛暘聊PM一职本期来做客的嘉宾是：雷琛（chen1）暘（yang2），Ray，江湖人称雷总。2016年毕业于宾夕法尼亚大学，Computer Science 硕士，Network & Social Systems Engineering 学士。大学期间，雷琛暘在三番大湾区多家科技公司、初创企业实习（SaleMove (现在叫 Glia) 在纽约, Drawbridge (被LinkedIn收购), One King Lane (被Bed Bath & Beyond收购), KPCB Fellow, Blend Labs，都在湾区）。 大学毕业后，雷琛暘加入西雅图微软Teams初始团队，任产品经理一职，搭建V1 telemetry、analytics、experimentation，后负责Growth。 去年年底刚刚回到纽约，加入Two Sigma担任产品经理，负责modeling data platform。 雷琛暘的职业道路可以说是比较“匪夷所思”的。 大四那年，他放着谷歌软件工程师的全职offer不去，却选择了一家初创公司的实习offer；一年前，他所在的微软Teams 产品组，把“Teams” 从一个没什么人听过的功能，做到被行业领先的Slack 以“垄断”为理由提出起诉，而雷琛暘却在这时候提出了离职，加入了一家金融公司。 雷琛暘对于科技行业、以及产品经理一职的了解，可以说是十分丰富了。而他做出的这些选择，背后又有怎样的思维过程？这次Office Hour，就围绕雷琛暘从大学到现在的经历，深入了解Tech 行业、PM职位、以及他的心路历程。 除了工作外，雷总喜欢edm、滑雪、遛狗。因此除了工作内容外，我还和雷琛暘交流EDM等。对其他答疑活动感兴趣的，可以关注微信公众号“哈酷那 马它它”。 9.19 的周末有一位重磅嘉宾，欢迎围观。2020-09-031h 03
CX Show: Conversations on Customer ExperienceThe Effortless Member ExperienceThe Effortless Member Experience by SaleMove2019-11-1258 min
CX Show: Conversations on Customer ExperienceGoing Digital First at RFG with Shannon SpotswoodOn this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Shannon Spotswood, president of RFG Advisory, a professionally managed hybrid RIA dedicated to supporting advisors and their clients best intentions.2019-01-1838 min
CX Show: Conversations on Customer ExperienceCreating Contact Center Leaders with Jim RembachOn this episode of The CX Show, our co-founder and CEO, Dan Michaeli, sits down with Jim Rembach, president of Call Center Coach, an e-learning platform which develops contact supervisors skill sets for highly successful front line leaders.2018-12-0641 min
CX Show: Conversations on Customer ExperienceThe Wallet Allocation Rule with Luke WilliamsIn this episode of the CX Show, we speak to Luke WIlliams, Head of CX at Qualtrics, about the Wallet Allocation Rule and how businesses can gain a competitive advantage through customer experience.2018-05-0346 min
CX Show: Conversations on Customer ExperienceEstablishing a Customer Journey Strategy with Annette FranzIn this episode of the CX Show, we speak with Annette Franz, Founder and CEO at CX Journey, Inc, about laying the groundwork for a successful customer experience strategy.2018-04-2632 min
CX Show: Conversations on Customer ExperienceHow to Offer Amazing Customer Service with Shep HykenIn this episode of the CX Show, we speak with Shep Hyken, Chief Amazement Officer at Shepard Presentations, about delivering an amazing customer service experience.2018-04-1350 min
CX Show: Conversations on Customer ExperienceCustomer Experience Enablement with Lynn HunsakerIn this episode of the CX Show, we speak with Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, about organizational changes that need to take place before a change can be made to the customer experience.2018-03-2942 min
CX Show: Conversations on Customer ExperienceCustomer Journey Mapping with Jim TincherIn this episode of the CX Show, we talk to Jim Tincher, Journey Mapper-In-Chief at Heart of the Customer, about customer journey mapping and the importance of identifying and eliminating friction and pain points along the journey.2018-03-0839 min
CX Show: Conversations on Customer ExperiencePutting the Customer First at Boll & BranchIn this episode of the CX Show, we talk to Scott Tannen, Founder & CEO of Boll & Branch, about customer experience and how he's been able to grow the company by placing the customer and the company's ethical practices front and center.
We also discuss Boll & Branch's first physical retail location and how they're bringing the digital experience to brick and mortar.2018-02-2242 min
CX Show: Conversations on Customer ExperienceGaining Insight from Customer Journey Mapping with Kerri NelsonIn this episode of CX Insider, we talk to Kerri Nelson, Founder & CEO of CustomersFirst Now, about how customer journey mapping can really serve as a vital exercise for improving the customer experience. We'll also discuss the importance of understanding not only what customers say, but also what they do.
Finally, we'll learn what it takes to operationalize the key findings of customer surveys and mapping exercises - ensuring that the outcome is more than just a pretty picture on the wall.2018-02-0847 min
CX Show: Conversations on Customer ExperienceUnderstanding Voice of the Customer with Ernan RomanIn this episode, we talk to Ernan Roman about leveraging the voice of the customer to improve the customer experience. In particular, we’ll spend time digging into Ernan’s work with MassMutual and how their customers ended up influencing their marketing.
We’ll also examine the gap between what customers expect and what brands deliver.2018-01-2548 min
CX Show: Conversations on Customer ExperienceBuilding Customer Experience Through Design Thinking at Northern TrustSaleMove Co-Founder and CEO, Dan Michaeli, talks to Scott Dille of Northern Trust. In this episode, we'll learn how a workshop at IDEO brought Design Thinking to Northern Trust and helped reshape the bank's customer experience.2017-10-1732 min
CX Show: Conversations on Customer ExperienceA Discussion on Conversational AISaleMove Co-Founder and COO, Justin DiPietro talks about Artificial Intelligence and a framework for how companies should leverage conversation AI to rollout chatbots. Justin also takes a step back to provide an explanation of AI and discusses where the technology is today.2017-09-2021 min
CX Show: Conversations on Customer ExperienceBuilding a Customer-Obsessed Culture at KustomerSaleMove CEO Dan Michaeli chats with Rob Bailey, COO at Kustomer, about building a customer-obsessed culture. Rob also talks about why he feels customer experience is becoming the new marketing.
To learn more about SaleMove, visit bit.ly/2mjjX7H2017-08-1126 min
CX Show: Conversations on Customer ExperienceUnderstanding What Customers Really Want at Philadelphia Insurance CompaniesSaleMove CEO Dan Michaeli chats with Seth Hall, SVP of Customer Service at Philadelphia Insurance Companies, about building a customer-centric support organization using Voice of the Customer. Seth also talks about a common customer support metric that has taken a back seat in his org.
To learn more about SaleMove, visit bit.ly/2mjjX7H2017-05-1926 min
CX Show: Conversations on Customer ExperienceBalancing Bots & Humans at Bank of AmericaSaleMove CEO Dan Michaeli chats with Teron Douglas, Head of Platforms at Bank of America, about the unique challenges faced by Financial Services companies in delivering a top-notch customer experience. We also discuss how bots can be leveraged to move customers towards a real human interaction.
To learn more about SaleMove, visit bit.ly/2mjjX7H2017-03-1639 min
CX Show: Conversations on Customer ExperienceTackling Customer Experience Challenges in the Insurance Industry with Steve AndersonSaleMove CEO Dan Michaeli chats with influential thought-leader, Steve Anderson, about the unique customer experience challenges currently being faced by the Insurance industry. We also discuss the role that AI can play and the importance of keeping the human element in the customer journey.
To learn more about SaleMove, visit http://bit.ly/2mjjX7H2017-02-2440 min
CX Show: Conversations on Customer ExperienceGetting to Why and the Importance of Customer Advocacy with Noah WeinerSaleMove CEO Dan Michaeli chats with Noah Weiner, VP of Client Strategy at Be Found Online (BFO), about the importance of customer advocacy and how getting to why helped Seacoast Bank grow.
To learn more about SaleMove, visit www.salemove.com2017-01-2037 min
CX Show: Conversations on Customer ExperienceReinventing Customer Service at BaubleBarSaleMove CEO Dan Michaeli chats with Nina Alexander-Hurst, VP of Customer Service & SWAT at BaubleBar, about a whole new way to think about and deliver customer service.
To learn more about SaleMove, visit www.salemove.com2016-12-0743 min
CX Show: Conversations on Customer ExperienceAshish Jain, Director of Digital & E-Commerce at BayCare Health SystemsSaleMove CEO Dan Michaeli chats with Ashish Jain about creating a true omni-channel customer experience.2016-11-1418 min
CX Show: Conversations on Customer ExperienceStacey Giard, Chief Operating Officer at Tola CapitalSaleMove CEO Dan Michaeli chats with Stacey Giard about marketing's role in the customer experience.2016-11-1434 min
CX Show: Conversations on Customer ExperienceHow Brooks Brothers Arms Their Employees with Data to Improve the Customer ExperienceSaleMove CEO Dan Michaeli chats with Karl Haller, Retail and Consumer Products Center of Competence Leader at IBM, about leveraging data to empower individual store manager to deliver a top-notch customer experience during his time at Brooks Brothers.2016-11-0741 min