Shows
Amazing Business RadioCustomer Support Vs Customer Success Featuring Sam CummingsBuilding Customer Relationships After the Deal is ClosedShep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, and co-founder of Data Plant. He shares how companies can empower their teams to provide value, create great experiences, and build customer relationships.Top Takeaways: · What is the difference between customer support and customer success? Customer support is transactional. If a customer is having an issue with a product, the customer support department helps them fix it, and that's it. Customer success is relational. It enables the customer to get the most value from the produc...2022-08-0927 min
Ignite Your Estate Agency040 Shep Hyken: How to Keep Your Clients Happy - A Guide to World-Class Customer ExperiencesIt seems like January is customer experience month on the Ignite Your Estate Agency podcast...That's because it's something we're super passionate about at both Firewave and AshdownJones.And this week we've got a complete and utter LEGEND joining us as a guest.Shep Hyken, a world-leading EXPERT on customer service experiences, who lives by the mantra: "Your customers no longer compare you to your competitor. They compare you to the best service they ever had… from anyone."As a customer service and experience expert and keynote speaker, Shep works with companies that want to bu...2022-01-2836 min
Stereo Embers: The PodcastStereo Embers The Podcast 0252: Jacomo Bairos and Sam Hyken (Nu Deco Ensemble)"A Creative Classical Cauldron"
Formed in Miami in 2015, Nu Deco Ensemble have have completely reimagined what a modern orchestra can do. Sam Hyken and Jacomo Bairos are two of the most respected and in-demand artists in classical music and they’ve come together to create an innovative artistic collective that incorporates dance, mixed media, classical, hip-hop
blues and well, pretty much everything else, into its creative cauldron. And what a cauldron it is—bubbling with innovation, nerve, craftsmanship, diversity, equity, equality and life, Nu Deco Ensemble
is, quite simply, an astonishing fusion of culture and music that results in one of t...2021-12-1559 min
TRILLOQUYOpus 119 - "Sandman"Nu Deco Ensemble’s mission is to create compelling and transformative genre-bending musical experiences that inspire, enrich and connect new and diverse audiences and artists. Garrett chats with the group's Artistic Director and CEO, Sam Hyken about his journey as a musician, the work of Nu Deco and his perspective on the future of orchestral performance. Scott highlights Bach with a Latin twist, Garrett shares the music of Twin Cities-based duo, The Muatas, and the guys address a case of blackface in the classroom.
Playlist:
Nino Rota - "Orchestra Rehearsal" Suite
JIMEK - Hip Hop History Orchestrated (https://www.youtube.co...2021-10-061h 56
The Spark ParadeLarkin Poe And Nu Deco Ensemble's Spark Is Led Zeppelin 4This week, I'm joined by Grammy nominated roots rock duo Rebecca and Megan Lovell of Larkin Poe along with Sam Hyken of pioneering hybrid orchestra Nu Deco Ensemble to talk about their collective spark of inspiration Led Zeppelin’s 4th untitled album, commonly referred to as Led Zeppelin 4.How do the biggest albums of all time sound to you? Do you hear them in a different way to anyone else in the world? How would you reinterpret that music if you wanted to make it your own?Rebecca, Megan and Sam talk through the process of...2021-09-1732 min
Nu Deco UnfilteredJonathan Martin: Dare to Fail - Creating New Intimacy That Explores the Humanity of Music MakingWe are excited to present today’s inspiring conversation with Cincinnati Symphony Orchestra and Pops CEO and President, Jonathan Martin! We also share some highlights with you today from a soon-to-be-released musical suite based of the music of the Beach Boys and co-written by Sam Hyken, Jason Matthews, Aaron Lebos, and Armando Lopez. Be sure to check out the snippets at the beginning, and stick around for exclusive preview at the end!This wide-ranging conversation covers arts leadership in a whole new world, how staying curious and constant learning are essential, and that through digital concerts and rel...2021-05-211h 10
Nu Deco UnfilteredSam Hyken: A Journey of EnergyWelcome to our very first Episode of Nu Deco Unfiltered, and we are so excited to bring you these in-depth conversations! Our first podcast is with the one and only Sam Hyken. Defined throughout his life by curiosity, creativity, and a little attitude, Sam Hyken has become a musical force, collaborating with the world's biggest artists on some of the world’s grandest stages. Not only is he CEO of Nu Deco Ensemble, he is also Artistic Director, Co-founder, and the main composer, arranger, and producer of Nu Deco’s diverse musical and media content. He also happens to be my...2021-04-021h 37
The New Music Business with Ari HerstandNu Deco Ensemble Orchestra is Changing the Classical WorldToday's guests are Sam Hyken and Jacomo Bairos of the Nu Deco Ensemble based in Miami, Florida. This episode is for all of you orchestra nerds out there. I'm guilty of that. I played in an orchestra for most of my life. For those of you who don't know, I'm a trumpet player. I love going to the LA Phil and love orchestra music. The Nu Deco Ensemble does something quite different. They were formed in 2015 and are an eclectic orchestra with members from all over the country. They're known for doing collaborations with pretty big a...2020-10-211h 09
Crushing ClassicalSam Hyken: Redefining The Orchestra And Leading In Extraordinary TimesCEO and co-founder of Nu Deco Ensemble is back to share the latest about this cutting-edge 21st century orchestra. You’ll hear: How they are staying connected with their audience during the current situation with the lockdown Their unique model - a totally cutting-edge way of operating ticketing, raising money and building a strong community at the same time How they’re redefining what a YOUTH ORCHESTRA experience can look like - you need to hear this if you’re an educator What’s new for their upcoming season… and how they continue to keep their heads up d...2020-04-2742 min
Amazing Business RadioCustomer Service Drives Value Featuring Guest Sam LessinShep Hyken interviews Sam Lessin of Fin Analytics. They discuss the changing needs and expectations of customers, and how to keep customer service simple while delivering satisfaction.The Interview with Sam Lessin:The world is becoming more customer-centric, but not every company is keeping up. There must be more training and coaching present within contact centers and customer-facing roles.Measurement is everything. You can only change what you measure. You must measure and collect data across multiple areas of your business so you can understand which moments in the customer journey need review and repair.Executives are...2019-10-0829 min
Amazing Business RadioFive Myths About Monetary Incentives Featuring Guest Sam SternShep Hyken sits down with Sam Stern. They discussed Sam’s research on why giving employees monetary incentives for providing good customer experiences is a bad idea.Top Takeaways:Two years of Sam’s research shows monetary incentives for providing good customer experiences distracts your employees from improving their experience delivery. Instead, they focus on themselves instead of the customer.Sam recommends moving incentives into your employees base pay. If you hire someone to deliver a good customer experience, it should be part of their job description and be reflected in thei...2018-10-3041 min
Amazing Business RadioCustomer Service Begins with Accountability - Featuring Guest Sam SilversteinHow can accountability create Moments of Magic®?
Shep Hyken sits down with Sam Silverstein to discuss the importance of fostering a culture of accountability, which empowers employees to give truly amazing customer service.
Top Takeaways:
• Sam says that to have great customer service, you need accountability from all employees – especially leadership.
• Accountability isn’t about doing things, it's a way of thinking – you’re responsible for things and accountable to people. Sam gives an example of a company with customer service in their mission statement, but has notoriously bad customer service. Fixing a problem isn’t accountability, that’s just being respon...2018-03-1934 minCrushing ClassicalSam Hyken: Growing A Thriving Orchestra From The Ground UpWhat you'll hear: - Why he turned down an offer to return for another season with New World Symphony, how he handled the criticism...and how it fueled a larger vision - The best way to hire and enroll the caliber of musicians you need to establish a top performing ensemble - How to turn an audience into true FANS in an orchestral setting (a key ingredient if you are fundraising) - The unusual approach he took to raise money for Nu Deco at the sta...2018-01-181h 22
Masters of Craft#178: Marte Siebenhar & Sam Hyken - Striking a New ChordMiami has become the quintessential poster child for reinventing the classical music experience. A true blend of business and pleasure, there is a movement of reimagining the medium itself, as well as how audiences engage their time and money with live experiences -- including among other things, an outdoor, 4K "wallcast" with 165 speakers built into the lawn. Recorded live at the Sagamore Hotel during Art Basel week, renown composer and CEO of Nu Deco Ensemble, Sam Hyken joins Innovation Crush alongside Marte Siebenhar, VP of Audience Development at New World Symphony to discuss the triumphs, hurdles, and inspirations they've...2017-12-2141 min
Innovation Crush#178: Marte Siebenhar & Sam Hyken - Striking a New ChordMiami has become the quintessential poster child for reinventing the classical music experience. A true blend of business and pleasure, there is a movement of reimagining the medium itself, as well as how audiences engage their time and money with live experiences -- including among other things, an outdoor, 4K "wallcast" with 165 speakers built into the lawn. Recorded live at the Sagamore Hotel during Art Basel week, renown composer and CEO of Nu Deco Ensemble, Sam Hyken joins Innovation Crush alongside Marte Siebenhar, VP of Audience Development at New World Symphony to discuss the triumphs, hurdles, and inspirations they've encountered...2017-12-2141 min
Amazing Business RadioSam Silverstein On The Non - Negotiable Topic Of AccountabilityShep Hyken interviews Sam Silverstein, business expert and author of "No More Excuses" and the upcoming book, "Non-Negotiable: The Story of Happy State Bank and the Power of Accountability." Sam shares the concept of accountability and how important it is to virtually any organization's culture. He shares his "Five Elements" that create a culture that inspires and prioritizes accountability. More than just a part of a company's culture, it translates to ROI on the bottom line. Learn more about your ad choices. Visit megaphone.fm/adchoices2015-12-2253 min