Shows
The Social HotelierHotel Investment in Europe Is Shifting, What Smart Developers Must Know Now. TSHS-147Hotel Investment in Europe Is Shifting, What Smart Developers Must Know Now
In this episode, Sam-Erik Ruttmann sits down with Henri Hakala, founder of Gokstad Advisory, to discuss the dynamic landscape of hotel investing across Europe and the Nordics.
They provide crucial insights for hotel investors, focusing on how value is created and lost in hospitality projects.
How developers can structure smarter capital stacks today
The conversation also covers capital markets and finance, offering a data-driven perspective on hotel development.
2026-02-1500 minThe Social HotelierHotels That Master Storytelling Make More Money—Here’s Why with John Elbing. TSHS-145Hotels That Master Storytelling Make More Money—Here’s Why with John Elbing.
Most hotels are telling the wrong story, focusing on features, perfection, and efficiency rather than the lived experiences of guests and staff.
In this conversation, storytelling strategist John Elbing reveals how great hospitality brands are built from the outside in, not the inside out, and why the most powerful brand stories are created by employees, not marketing teams.
Key Takeaway Moments
Storytelling starts with employees, not marketing If a housekeeper can’t explain what the hotel stands for, th...
2026-01-3049 minThe Social HotelierLuxury Is Not Service — It’s Performance (And Most Hotels Get It Wrong) TSHS-144Luxury Is Not Service — It’s Performance (And Most Hotels Get It Wrong)
What if luxury hospitality isn’t about standards, scripts, or smiles — but about presence, timing, and emotional intelligence?
In this episode of The Social Hotelier, Sam-Erik Ruttmann explores luxury service as a live performance, where every micro-moment shapes how a guest feels long after check-out. Joined by strategist and working actor Kyle Merrick, @AnarchyMarketingCoach, this conversation reveals why the best hotel teams don’t follow scripts — they read the room, listen like actors, and respond in real time.
Timing is everythin...
2026-01-2259 minThe Social HotelierThe White Space Hotel Brands are missing. TSHS-141What if a hotel stay could actively improve how guests sleep, move, recover, and live?
In this episode of The Social Hotelier, Sam-Erik Ruttmann sits down with Mark Dardan, CEO of Modern Hospitality, to unpack the thinking behind Olympia Resort Abu Dhabi—a new hospitality brand built at the intersection of performance science, wellbeing, and lifestyle design.
This conversation goes beyond wellness as an amenity. It explores how post-COVID guest expectations, longevity, and purposeful living are reshaping what hospitality brands must deliver to stay relevant. From high-performance athletes to everyday travelers, Olympia challenges traditional luxury na...
2025-12-1222 minThe Social HotelierHospitality Has Lost Its Imagination! Javier Rodriguez Reveals the Shocking Truth. TSHS-140Has luxury hospitality design lost its soul? In this explosive episode of The Social Hotelier Podcast, Sam-Erik Ruttmann sits down with Javier Rodriguez, Chief Creative Officer at Experiential Hospitality, to uncover why the industry is stuck chasing Instagram aesthetics instead of creating authentic guest experiences.
Javier reveals how regenerative tourism and sustainable hotels can transform the future of luxury hospitality—and why most brands are failing at true hospitality innovation. From hotel architecture that embraces nature to eco-friendly resorts th...
2025-11-3039 minThe Social HotelierMind Hacking for Hoteliers: The Psychology of Exceptional Guest Service. TSHS-137Mind Hacking for Hoteliers: The Psychology of Exceptional Guest Service
In this episode of The Social Hotelier Show, Sam-Erik Ruttmann sits down with Blair Dunkley, cognitive alignment expert and author of Ultimate Mind Hacking and The Phobia Freedom Formula. Together, they explore how hoteliers can rewire their thinking, manage stress, and connect more authentically with guests and teams — even in the most demanding moments.
From decoding digital body language to dealing with angry guests and supporting mental health in hospitality, Blair shares practical “mind models” that help professionals stay calm, aligned, and effective. Whethe...
2025-11-1036 min
HELSINKI CALLINGMårten Gås: A Feast of Heritage at the Bourse ClubIn this episode of Helsinki Calling, Sam-Erik Ruttmann takes you inside one of Helsinki’s most exclusive dining traditions, the Mårten Gås dinner at the historic Bourse Club. Blending Finnish elegance with Swedish heritage, this November feast pays homage to St. Martin of Tours and centuries of Nordic culinary ritual. From the mysterious svartsoppa to the perfectly roasted goose confit and comforting äppelkaka, Sam-Erik recounts a night where history, hospitality, and heritage came alive through flavor and fellowship.🎙️ Join the journey to discover how one private club in Helsinki c...
2025-11-0903 minThe Social HotelierThe Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit TSHS-136The Hotel Industry Is Getting It Wrong, Geoffrey Toffetti Reveals What Really Drives Profit
What if the secret to hotel success wasn’t found in flashy marketing or expensive renovations, but in the people at your front desk?
In this powerful conversation, Sam-Erik Ruttmann speaks with Geoffrey Toffetti, CEO of Frontline Performance Group (FPG), whose journey from valet to visionary redefines what leadership and resilience look like in hospitality.
Geoffrey shares raw insights on:
✅ Leading through crisis, and turning a 90% revenue loss into a cultural victory.
✅ Empowering frontline staff to doub...
2025-11-0428 minThe Social HotelierAI Won’t Save Your Hotel — But This Mindset Shift Will.TSHS-135In this episode of The Social Hotelier Podcast, Sam-Erik Ruttmann sits down with Pablo Torres, founder of Torres Hospitality Consulting and a driving force behind the Global Revenue Forum Madrid, to explore the next frontier of hotel profitability.
Discover how hotels can unlock total revenue by looking beyond room sales — tapping into F&B innovation, upselling culture, AI-powered decision making, and zero-waste sustainability. Pablo shares practical strategies from working with hundreds of hotels in 30+ countries, revealing how leadership mindset, guest-centric culture, and technology can transform your bottom line.
Key takeaways:
✅ Why most hote...
2025-10-2834 minThe Social HotelierBuilding with Purpose: Portia Hart’s Vision for Sustainable Hospitality in the Caribbean. TSHS-134Building with Purpose: Portia Hart’s Vision for Sustainable Hospitality in the Caribbean What happens when hospitality becomes a force for good?
🌿 #HospitalityInnovation #ConsciousLeadership In this inspiring episode of The Social Hotelier Show, host Sam-Erik Ruttmann sits down with visionary hotelier Portia Hart, founder of Blue Apple Beach, The Green Apple Foundation, and Nuestra Cartagena. Together, they explore how conscious leadership, community empowerment, and cultural authenticity can redefine the future of luxury hospitality. Discover how Portia is transforming Colombia’s Caribbean coast through sustainable design, social impact, and a bold reimagining of what it means to “bui...
2025-10-2138 minThe Social HotelierThe AI Revolution in Hotel Marketing: Why Storytelling Beats Ad Spend. TSHS-133The AI Revolution in Hotel Marketing: Why Storytelling Beats Ad Spend
Can independent hotels truly compete with global brands in today’s AI-driven world?
In this episode of The Social Hotelier Show, host Sam-Erik Ruttmann speaks with marketing strategist Sarah Stahl (@MarketMoversLLC), the creative mind behind a boutique resort that achieved an extraordinary 93% direct booking rate — without OTAs or massive ad budgets.
Sarah shares the strategies that turned chaos into clarity, transforming a six-unit start-up into a 21-unit success story.
💡 You’ll learn:
• How AI is reshaping hotel discovery and visibil...
2025-10-1444 minThe Social HotelierRegenerative Hotels: The Future of Hospitality. TSHS-131Regenerative Hotels: The Future of Hospitality
Forget “sustainable” — the next wave of hospitality is regenerative. Architect Francesco Allaix joins Sam-Erik Ruttmann to discuss how regenerative hotels restore landscapes, empower local communities, and create more meaningful guest experiences.
From rewilding valleys in Cyprus to Nordic timber architecture, you’ll hear how hotels can become engines of healing and resilience — for both people and planet.
🌿 What makes regenerative design different from sustainability?
🌿 How hotels can embrace community and culture
🌿 Why regenerative resorts attract tomorrow’s travelers
Subscribe for more insights from global hospitality le...
2025-09-2328 minThe Social HotelierRethinking Hospitality Leadership & Education | Marc Dardenne Interview. TSHS – 126🎙️ Welcome to The Social Hotelier Show with Sam-Erik Ruttmann – named one of the Top 20 Hotel Podcasts globally by FeedSpot!
🌟 In this exclusive conversation, Sam-Erik interviews Marc Dardenne, CEO of Modon Hospitality, on the evolving role of hospitality education, leadership transformation, and why rethinking hotel design, branding, and talent engagement is urgent in today’s changing world.
💡 Marc reflects on his return to Ecole Hôtelière de Lausanne as a guest lecturer — 43 years after graduating — and what he learned from engaging directly with the next generation of hospitality leaders.
🔍 What You’ll Discover:
✨ The future of hosp...
2025-05-1050 minThe Social HotelierFuture of Food Tourism: 4 Bold Scenarios! TSHS – 125Future of Food Tourism: 4 Bold Scenarios
Welcome to The Social Hotelier Show with Sam-Erik Ruttmann! In this episode, we explore the ¨future of food tourism¨ with renowned futurist Dr. Ian Yeoman. From lab-grown delicacies to regenerative dining experiences and dystopian luxury, we dive into four bold scenarios that redefine how we eat, travel, and experience culture.
👨🍳 What does the future hold for chefs and hoteliers?
🌱 Can regenerative cuisine become the new luxury?
🚀 Are you ready to dine in Dr. Spock’s restaurant or sip wine from the last wine bottle on Earth?
🙏🏻Pr...
2025-05-0353 minThe Social HotelierThis Surprising Truth About Wellness Will Shock You! TSHS – 124In this eye-opening episode of The Social Hotelier Show, Sam-Erik Ruttmann reconnects with Niels Steeman—once a high-flying tourism executive in Asia, now a wellness coach on a mission to redefine success. Discover how a near-death experience underwater triggered a radical transformation, shedding over 40 kilos, quitting alcohol, and redefining what it means to truly thrive.
💡 Niels shares his powerful journey from burnout to balance, exposing the blind spots in high-performance industries like hospitality and tourism.
🙏🏻Discover now why giving back is life’s missiom
He dives deep into the myths of dieting, the il...
2025-04-2642 minThe Social HotelierWhat Are The BIG Changes Happening In Hotel Industry NOW. TSHS – 123✅ What Are The BIG Changes Happening In Hotel Industry NOW
In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Rocco Bova, a seasoned hotelier and founder of the Summit Mexicano de la Hospitalidad. Rocco shares his journey in the hospitality industry, his love for Mexico, and the cultural richness he has experienced.
They discuss the importance of hospitality education, the evolving role of technology in the industry, and how guest preferences have changed post-pandemic.
Rocco emphasizes the need for a balance between technology and human interaction in hospitality. Sam-Erik Ru...
2025-04-1252 minThe Social HotelierHow Blue Apple Beach Redefines Eco-Luxury & Regenerative Hospitality TSHS – 122
🌱 In this powerful episode of The Social Hotelier, host Sam-Erik Ruttmann sits down with Portia Hart, founder of Blue Apple Beach—a regenerative hospitality concept in Cartagena, Colombia.
From crushing glass bottles into usable sand to empowering local communities through sustainable supply chains, Portia proves that luxury can lead with purpose. Get inspired by her journey from Monaco to the Caribbean and learn how she built one of the world’s most impactful eco-hotels.
🎧 Tune in for: ✨ How Blue Apple became B Corp certified
2025-04-051h 01The Social HotelierWhy Your First Impression Could Make or Break Guest Experience TSHS – 121Why Your First Impression Could Make or Break Guest Experience
In this episode of The Social Hotelier Show, Sam-Erik Ruttmann welcomes renowned keynote speaker and author Sylvie Di Giusto.
Together, they explore the psychology of first and lasting impressions in hospitality
and how unconscious biases shape guest experiences.
Sylvie breaks down her signature “ABCD-E” framework—Appearance, Behavior, Communication, Digital Footprint, and Environment—offering practical tools for hospitality leaders to influence perception and build trust from the first moment.
The conversation also dives into the often-overlooked impact of a leader’s digital...
2025-03-2841 minThe Social HotelierFrom Boardroom to Global Impact: How One Family Foundation is Changing Lives. TSHS – 119From Boardroom to Global Impact: How One Family Foundation is Changing Lives
In this inspiring episode, Sam-Erik Ruttmann welcomes Morgan DeNicola, Executive Director of the DeNicola Family Foundation.
Discover how this dynamic leader transitioned from marketing in her family’s business empire to championing global health, cultural diplomacy, and humanitarian recognition. Morgan shares powerful insights on creating sustainable impact through empathy, trust-building, and listening — proving that caring is more than just an emotion; it’s an action.
Learn how the foundation’s initiatives, from mobile medical vans in Malawi to cultural exchange programs with Rus...
2025-03-1438 minThe Social HotelierHow to Maximize Hotel Profitability in a Changing Market. TSHS – 118How to Maximize Hotel Profitability in a Changing Market.
In this episode of the Social Hôtelier podcast, host Sam-Erik Ruttmann speaks with Michael Grove, CEO of HotStats, about the evolving landscape of the hospitality industry. They discuss the importance of financial intelligence, the need for hoteliers to look beyond traditional metrics like RevPAR, and the balance between automation and personalized service in hotels.
Michael Grove shares insights from his extensive experience in hotel operations and finance, emphasizing the significance of total revenue management and the challenges faced by hoteliers in today’s market.
2025-03-0856 minThe Social HotelierAI & Service Transformation Unforgettable Hospitality Experiences TSHS – 117AI & Service Transformation Unforgettable Hospitality Experiences
In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann interviews Johann Diaz, an expert in service transformation and customer experience.
They discuss the importance of redefining strategies to meet evolving customer needs, the role of AI in enhancing service delivery, and the shift towards servitization in business models.
Johann emphasizes the significance of understanding customer sentiment, the core principles of exceptional service, and the risks and opportunities associated with AI adoption.
The conversation also explores future trends in AI, particularly the rise of...
2025-03-0145 minThe Social HotelierRedefining Hospitality: From Sustainability to Regeneration. TSHS – 116Redefining Hospitality: From Sustainability to Regeneration
A Deep Dive into Sustainable Tourism, Policy Challenges, and the Double-edged Sword of Social Media
In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann engages with Chalana Perera, the founder of Retrace Hospitality, to discuss the critical shift from sustainable to regenerative tourism.
Chalana emphasizes the importance of proactive measures in tourism to address climate change and over-tourism, particularly in Sri Lanka.
The conversation explores the challenges faced by governments and businesses in implementing effective tourism policies, the role of social media in pr...
2025-02-2239 minThe Social HotelierThe Hidden Profit Killers in Restaurants—And How to Fix Them. TSHS – 115The Hidden Profit Killers in Restaurants—And How to Fix Them
In this episode, Sam Erik Ruttmann interviews Geordy Murphy, a visionary restaurateur and owner of Cypress Hospitality Group. Geordy shares his journey from managing restaurants to developing innovative software solutions for the hospitality industry with FOBESoft.
The conversation covers key themes such as the importance of budgeting, leadership lessons learned from culinary icons like Wolfgang Puck, the impact of technology on the restaurant industry, and the challenges faced during the pandemic.
Geordy emphasizes the need for restaurateurs to understand their financials and ad...
2025-02-1526 minThe Social HotelierThe Wellness Industry Exposed: What Most Hotels Get Wrong. TSHS – 112The Wellness Industry Exposed: What Most Hotels Get Wrong.
Join Sam-Erik Ruttmann on The Social Hotelier Podcast as he dives into wellness and hospitality innovation with Celine Vadam of WeThink. Explore how wellness-centric hotel designs, technology-driven spa treatments, and inclusive experiences are reshaping the wellness industry. Discover actionable insights on collaborating with architects, using localized spa products, and making wellness retreats accessible for everyone.”
Our conversation tackles critical topics such as Wellness consultancy best practices, designing wellness spaces with authenticity and inclusivity, enhancing collaboration between consultants and designers, and leveraging technology to make wellness accessible to...
2025-01-2540 minThe Social HotelierWhat Makes a TRULY Successful Marketing Strategy? TSHS – 110What Makes a TRULY Successful Marketing Strategy?
In this episode of the Social Hotelier Podcast, host Sam-Erik Ruttmann speaks with Eric Dingler, a digital nomad and marketing expert, about the intersection of travel and marketing strategies.
He runs successfully a location-independent business.
Eric shares insights from his family’s journey as they travel the world while managing a marketing agency.
The conversation explores how the digital nomad lifestyle has reshaped Erik’s understanding of marketing, emphasizing the importance of simplicity in marketing strategies and the need for businesses to adapt to chan...
2025-01-0455 minThe Social HotelierHow the Blue Zones Lifestyle Can Help You Live Longer – Celine Vadam TSHS – 109How the Blue Zones Lifestyle Can Help You Live Longer
Welcome to the first episode of the Mini Series about Wellness – with Celine Vadam, Founder of WE (I) Think and Blue Zones Expert.
In this episode of The Social Hotelier Show, host Sam-Erik Ruttmann engages with wellness expert Celine Vadam, to explore the transformative world of wellness in hospitality.
Celine shares her extensive travels and experiences in developing hotel wellness concepts, including the innovative Blue Zones retreats that focus on lifestyle principles from regions known for longevity.
The conversation delv...
2024-12-2843 minThe Social HotelierTop Sustainability Expert Shares Secrets to Redefining Success. TSHS-107Top Sustainability Expert Shares Secrets to Redefining Success
In this episode of the Social Hotelier Show, host Sam-Erik Ruttmann engages with Vanessa Thompson, a leader in sustainable finance and innovation. They discuss Vanessa’s journey from Silicon Valley to her current role at the Sustainability Experts, emphasizing the importance of sustainability as a catalyst for innovation and growth.
The conversation explores the role of nature in hospitality, the balance between community needs and global development, and companies’ responsibilities in reversing environmental damage.
Vanessa shares insights on sustainable luxury, the impact of regulation, and the...
2024-12-2040 minThe Social HotelierFACEBOOK ADS Secrets to BOOST Direct Bookings in 2025! TSHS – 106In this episode of the Social Hôtelier podcast, host Sam-Erik Ruttmann welcomes Carol Kabaale, a meta-certified ad strategist specializing in hotel Facebook ads. They discuss the importance of purpose-driven advertising, the evolution of online marketing in hospitality, and how independent hotels can leverage data-driven strategies to attract direct bookings. Carol shares insights on building relationships with guests through email marketing, creating personalized experiences, and highlighting local culture to stand out in a saturated market. The conversation also covers effective retargeting strategies for past guests and ways to communicate exclusive experiences to foster loyalty. In this conversation, Carol Kabaale d...
2024-12-1440 minThe Social HotelierIs Your Wealth Aligned with Your Life’s Purpose? Revelations by an expert. TSHS – 105Is Your Wealth Aligned with Your Life’s Purpose? Revelations by an expert.
In this episode of the Social Hôtelier podcast, host Sam-Erik Ruttmann speaks with Mukesh Bajaj, founder of NextZen Accounting, about achieving financial freedom while living a fulfilled life. Mukesh shares his journey, the development of his Seven Steps Fulfillment System, and how he helps individuals and business owners align their financial goals with their values.
The conversation explores misconceptions about financial freedom, the role of emotional resilience, and the challenges of implementing the seven steps. Mukesh emphasizes serving others and creating win...
2024-12-0633 minThe Social HotelierWhy Are Global Hotel Investors Choosing Nature Over Cities? TSHS – 103Why Are Global Hotel Investors Choosing Nature Over Cities?
In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Tea Ros, a leading international hotel consulting professional. They discuss Tea’s extensive career in hospitality, the impact of COVID-19 on investment trends, and the growing interest in resort locations over urban properties.
🔥 Here are some takeaways from our conversation:
Hospitality is an amazing industry with many opportunities.
Post-COVID, there’s a significant shift towards resort investments.
Understanding local markets is crucial for success in hospitality.
Northern Europe is becoming increasingly attractive for tou...
2024-11-2350 minThe Social HotelierTransforming Hospitality: AI, Automation, and the Art of Golf. TSHS – 101Transforming Hospitality: AI, Automation, and the Art of Golf
In this episode, Sam-Erik Ruttmann interviews Sami Hero, Founder & CEO Growth Fusion Advisors.
Sami shared his insights on data-driven decision making, the role of AI in hospitality, and the significance of automation. The conversation also touches on the connection between golf and business, as well as trends in the hospitality industry that hoteliers should be aware of.
⏰Join us as we delve into:
Digital transformation requires critical thinking about specific needs.
Automation can significantly reduce manual work in hospitality.
Data-driven decision making is ess...
2024-11-0856 min
The Social HotelierHow to Boost Direct Bookings Without Relying On Third Parties. TSHS-0097In this episode, Sam-Erik Ruttmann interviews Philippa Gamse, a renowned digital strategist, about digital marketing strategies and analytics for independent hotels. They discuss Philippa’s career in digital strategy and analytics, the importance of engaging directly with guests online, the impact of artificial intelligence (AI) in the hospitality industry, and the challenges of using third-party booking engines.
“Artificial intelligence (AI) can help generate ideas and draft copy, but it should not replace the human touch in communication.”
Philippa emphasizes the need for personalized and authentic communication with guests, the value of qualitative analytics in understanding custom...
2024-10-1238 minThe Social HotelierHow to Boost Direct Bookings Without Relying On Third Parties. TSHS-0097In this episode, Sam-Erik Ruttmann interviews Philippa Gamse, a renowned digital strategist, about digital marketing strategies and analytics for independent hotels. They discuss Philippa’s career in digital strategy and analytics, the importance of engaging directly with guests online, the impact of artificial intelligence (AI) in the hospitality industry, and the challenges of using third-party booking engines.
“Artificial intelligence (AI) can help generate ideas and draft copy, but it should not replace the human touch in communication.”
Philippa emphasizes the need for personalized and authentic communication with guests, the value of qualitative analytics in understanding custom...
2024-10-1238 minThe Social HotelierWhy Empathy Is the Most Important Skill for Conscious Leaders. TSHS-0095Why Empathy Is the Most Important Skill for Conscious Leaders
In this episode, Sam-Erik Ruttmann interviews Mike Handcock, the chairman of the Circle of Excellence Group, about conscious leadership and the key elements of a positive hotel stay.
Mike shares his journey from being a professional musician to becoming a thought leader and empowering conscious leaders.
He explains that conscious leaders have a purposeful vision, and a collaborative mindset, lead by values-based leadership, make a difference daily, and focus on leaving a legacy.
Mike also discusses the importance of empathy in...
2024-09-2846 minThe Social HotelierWhy Empathy Is the Most Important Skill for Conscious Leaders. TSHS-0095Why Empathy Is the Most Important Skill for Conscious Leaders
In this episode, Sam-Erik Ruttmann interviews Mike Handcock, the chairman of the Circle of Excellence Group, about conscious leadership and the key elements of a positive hotel stay.
Mike shares his journey from being a professional musician to becoming a thought leader and empowering conscious leaders.
He explains that conscious leaders have a purposeful vision, and a collaborative mindset, lead by values-based leadership, make a difference daily, and focus on leaving a legacy.
Mike also discusses the importance of empathy in...
2024-09-2846 minThe Social HotelierTransforming Spaces: The New Era of Hotels. TSHS-094Transforming Spaces: The New Era of Hotels.
In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Strategic Hospitality Advisor Nicola Delvecchio, about the emerging trends in hospitality business models.
They discuss the shift from traditional hotel concepts to spaces focused on personal growth and transformation, the impact of demographic changes on hospitality design, and the rise of regenerative hospitality that prioritizes community engagement.
The conversation also touches on the nostalgia trend in hotel design and the role of automation in enhancing guest experiences while maintaining the human touch.
2024-09-2100 minThe Social HotelierTransforming Spaces: The New Era of Hotels. TSHS-094Transforming Spaces: The New Era of Hotels.
In this episode of the Social Hotelier podcast, host Sam-Erik Ruttmann speaks with Strategic Hospitality Advisor Nicola Delvecchio, about the emerging trends in hospitality business models.
They discuss the shift from traditional hotel concepts to spaces focused on personal growth and transformation, the impact of demographic changes on hospitality design, and the rise of regenerative hospitality that prioritizes community engagement.
The conversation also touches on the nostalgia trend in hotel design and the role of automation in enhancing guest experiences while maintaining the human touch.
Contact d...
2024-09-2100 minThe Social HotelierRevolutionizing Hospitality: Sustainable Solutions and Enhanced Guest Experiences. TSHS-0087Revolutionizing Hospitality: Sustainable Solutions and Enhanced Guest Experiences.
There are low-cost, high-impact sustainability initiatives… that don’t cost any money and are easy to implement.”
In this episode, Sam-Erik Rutman interviews Sue Graves, CEO of Experience Alive, about sustainability in the hospitality industry. They discuss the importance of sustainability reporting, key elements of a comprehensive sustainability report, and affordable sustainable practices that businesses can adopt. Sue shares success stories of hotels and businesses that have implemented sustainable solutions and seen a reduction in expenses. They also discuss the future trends of robotics and AI in the in...
2024-08-0335 minThe Social HotelierMastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. TSHS-083Mastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. In this episode, Sam-Erik Ruttmann interviews Summer Jelinek, a leadership expert with 20 years of hospitality experience. They discuss the challenges of leadership, the importance of personal connections in business, and the changing landscape of the workplace. Summer emphasizes the need for leaders to manage themselves first and adapt their leadership style to meet the needs of their team. They also explore the trends in automation and technology in the hospitality industry, highlighting the importance of balancing technology with human interaction. Summer provides valuable insights and practical advice for leaders...
2024-07-1337 minThe Social HotelierMastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. TSHS-083Mastering Leadership in Hospitality: Insights on Challenges, Change, and Connection. In this episode, Sam-Erik Ruttmann interviews Summer Jelinek, a leadership expert with 20 years of hospitality experience. They discuss the challenges of leadership, the importance of personal connections in business, and the changing landscape of the workplace. Summer emphasizes the need for leaders to manage themselves first and adapt their leadership style to meet the needs of their team. They also explore the trends in automation and technology in the hospitality industry, highlighting the importance of balancing technology with human interaction. Summer provides valuable insights and practical advice for leaders...
2024-07-1337 minThe Social HotelierWhy Blue Zone Retreats Work TSHS-082Why Blue Zone Retreats Work – discussion with Celine Vadam, Head of Retreats. In this episode, Sam-Erik Rutmann discusses Blue Zone retreats with Celine Vadam, the founder and CEO of a wellbeing concept consultancy WE(i)Think. We explore the uniqueness of Blue Zone retreats, the proliferation of wellness retreats in the market, and the importance of regulation and quality control in the retreat industry. Blue Zone retreats offer a holistic approach to wellness, allowing individuals to integrate the principles into their own lives. The retreats focus on moving naturally, eating wisely, downshifting, and having a sense of purpose. The Bl...
2024-07-0642 minThe Social HotelierBridging Finance, Hospitality, and Podcasting. TSHS-079Bridging Finance, Hospitality, and Podcasting, discussion with Jelani Millard, founder of The Wapechi Collection.
In this episode, Sam-Erik Ruttmann interviews Jelani Millard, a professional risk analyst, podcaster, and hospitality enthusiast. We discuss Jelani Millard’s background, travel experiences, involvement in hospitality, and the Wepachi Collection. We also touch on Jelani’s vision for the hospitality industry and the unique experiences offered by the Wepachi Collection. The conversation delves into the world of travel, hospitality, and personal growth, exploring the business side of travel, the true hustle and craft of travelers, the impact of travel on individuals, and the...
2024-06-1549 minThe Social HotelierBridging Finance, Hospitality, and Podcasting. TSHS-079Bridging Finance, Hospitality, and Podcasting, discussion with Jelani Millard, founder of The Wapechi Collection.
In this episode, Sam-Erik Ruttmann interviews Jelani Millard, a professional risk analyst, podcaster, and hospitality enthusiast. We discuss Jelani Millard’s background, travel experiences, involvement in hospitality, and the Wepachi Collection. We also touch on Jelani’s vision for the hospitality industry and the unique experiences offered by the Wepachi Collection. The conversation delves into the world of travel, hospitality, and personal growth, exploring the business side of travel, the true hustle and craft of travelers, the impact of travel on individuals, and the...
2024-06-1549 minThe Social HotelierWhy every gravel bike ride in Finland is a tiny holiday! TSHS-0076Why Every Gravel Bike Ride in Finland is a Tiny Holiday!
In this episode, Sam-Erik Ruttmann interviews Sari Puumala, the founder of PK & Company, about the growing trend of travel by biking, specifically gravel biking.
Sari shares her passion for outdoor activities and how she got into endurance sports like triathlon. We discuss the popularity of gravel road biking and the reasons behind it, including the desire for new experiences, quiet roads, and the social aspect of cycling.
We also explore the difference between bikepacking and traditional cycling tours, as well as the o...
2024-05-0438 minThe Social HotelierWhy every gravel bike ride in Finland is a tiny holiday! TSHS-0076Why Every Gravel Bike Ride in Finland is a Tiny Holiday!
In this episode, Sam-Erik Ruttmann interviews Sari Puumala, the founder of PK & Company, about the growing trend of travel by biking, specifically gravel biking.
Sari shares her passion for outdoor activities and how she got into endurance sports like triathlon. We discuss the popularity of gravel road biking and the reasons behind it, including the desire for new experiences, quiet roads, and the social aspect of cycling.
We also explore the difference between bikepacking and traditional cycling tours, as well as the o...
2024-05-0438 minThe Social HotelierThe Intangible Luxury: Evolving Landscapes of the Hotel Industry. TSHS- 0074Summary
In this episode, Sam Erik Ruttmann interviews Piers Schmidt, the founder of luxury branding consultancy firm Luxury Branding. They discuss the challenges faced by luxury hotel brands in gaining global recognition and value compared to luxury goods brands. They explore the pricing premium discrepancy between luxury hotels and luxury goods, as well as the visibility and marketing challenges faced by hotel brands. They also discuss the distinction between ultra luxury and luxury hotel brands and the limitations on the growth of ultra luxury brands. Finally, they delve into the mindset of revenue generation and the rise...
2024-04-011h 02The Social HotelierThe Intangible Luxury: Evolving Landscapes of the Hotel Industry. TSHS- 0074Summary
In this episode, Sam Erik Ruttmann interviews Piers Schmidt, the founder of luxury branding consultancy firm Luxury Branding. They discuss the challenges faced by luxury hotel brands in gaining global recognition and value compared to luxury goods brands. They explore the pricing premium discrepancy between luxury hotels and luxury goods, as well as the visibility and marketing challenges faced by hotel brands. They also discuss the distinction between ultra luxury and luxury hotel brands and the limitations on the growth of ultra luxury brands. Finally, they delve into the mindset of revenue generation and the rise...
2024-04-011h 02HELSINKI CALLINGUnlocking Helsinki’s Hotel Hotspots: The Top Picks and PredictionsSummary
In this podcast episode, Sam-Erik discusses the latest edition of new hotels in Helsinki. He highlights three hotels in different segments and price points: The Maria Hotel, Grand Hansa Hotel, and City Box. Sam-Erik provides his impressions of each hotel and its unique features. He also mentions the potential and impact these hotels will have on Helsinki's hotel scene.
Takeaways
Helsinki has seen the addition of new hotels in different segments and price points.
The Maria Hotel is a luxury boutique hotel located in the quiet neighborhood of Kruunuhaka.
Grand Hansa is a historical hotel with a strong location...
2024-03-1108 minThe Social Hotelier“Bridging the Gap: How Susanna Sjöberg’s Expertise is Redefining Mental Wellness in the Hospitality Sector” TSHS-0067“Bridging the Gap: How Susanna Sjöberg’s Expertise is Redefining Mental Wellness in the Hospitality Sector” TSHS-0067
To the listener and reader: What are your top three pain points in dealing with Mental Wellness challenges in your organization? Please write in the comments.
Introduction: In the fast-paced world of hospitality, where customer service is at the forefront, the well-being of employees often takes a back seat. However, in the current era of uncertainty and global challenges, the mental health of hospitality workers is gaining much-needed attention. In this episode of the Social Hotelier podcast, host Sa...
2024-01-2334 minThe Social Hotelier“Bridging the Gap: How Susanna Sjöberg’s Expertise is Redefining Mental Wellness in the Hospitality Sector” TSHS-0067“Bridging the Gap: How Susanna Sjöberg’s Expertise is Redefining Mental Wellness in the Hospitality Sector” TSHS-0067
To the listener and reader: What are your top three pain points in dealing with Mental Wellness challenges in your organization? Please write in the comments.
Introduction: In the fast-paced world of hospitality, where customer service is at the forefront, the well-being of employees often takes a back seat. However, in the current era of uncertainty and global challenges, the mental health of hospitality workers is gaining much-needed attention. In this episode of the Social Hotelier podcast, host Sa...
2024-01-2334 minThe Social HotelierBranded Residence A Luxury Illusion or Real Value. TSHS-0065The episode titled “Branded Residences A Luxury Illusion or Real Value” discusses the concept of branded residences in the hospitality market.
I am joined by my guest Mark Dardenne, an expert in the development of branded residences in the Gulf area. Branded residences have gained popularity in the past few years, especially in Dubai.
Mark explains that branded residences are properties that are associated with a specific brand or hotel operator. These residences offer a luxury lifestyle with various levels of amenities. During the discussion,
Mark emphasized the importance of doing thorough due dili...
2023-12-1056 minThe Social HotelierRobin Woodhead: From Childhood Travels to Antarctic Trailblazer. TSHS – 0061Join host Sam Erik as he speaks with Robyn Woodhead, who turned childhood travel adventures into a career pioneering luxury polar expeditions. Robin shares how her parents fostered her insatiable curiosity through globe-trotting from a young age.
Hear how a failed Antarctic expedition in her 20s spent stuck in a tent led Robyn to establish with her husband the world’s first luxury camp in Antarctica’s interior. She reflects on the hard-won lessons from that formative experience which shaped her calling to share the transformative power of Antarctica’s extremes.
Learn how Robyn built a company...
2023-10-2849 min
Hospitality TalksHow have Customer Expectations changed & do hotel brands deliver on promise?Customer expectations are rising, and marketers are frantically trying to keep up in a world where connected and real-time experiences are considered the norm when interacting with brands. Knowing your customer expectations is imperative and brand positioning impacts customer expectations which in turn have an impact on customer satisfaction. Join the conversation hosted by Sam-Erik Ruttmann and Abid Butt, with Piers Schmidt – Founder, Luxury Branding; Andrea Stokes – Practice Lead, JD Power and Liliana Petrova – Founder & CEO, The Petrova Experience to understand how hospitality brands can better deliver to customer expectations.
2021-11-181h 30
Hospitality TalksInnovation & Strategy in Customer JourneyToday’s competitive environment requires innovation and creativity. Hospitality organizations have known for a long time that physical assets are not enough and strategy around intangible assets to manage the customer journey is critical. Please join Sam-Erik Ruttmann and me for a conversation with Annette Franz – Founder & CEO, CX Journey; Ed Morrison – Director Agile Strategy Lab, University of North Alabama and Peter Ricci – Clinical Associate Professor & Director of Hospitality Management, Florida Atlantic University to find out how to optimize the customer journey and resources required for delivering exceptional experiences.
2021-06-111h 27Hospitality TalksPandemic & Private Clubs RecoveryPlease join Sam-Erik Ruttmann and Abid Butt along with Jim Lopolito – President, Lopolito Hospitality Consultants; Ian D. N. Fetigan, CCM, CAM - General Manager, Boca Royale Golf & Country Club; Billy Panagiotopoulos - Assistant General Manager, Sleepy Hollow Country Club, for a discussion about issues facing private clubs. While restaurants and hotels across the country saw record low revenues, country clubs saw record-high interest in memberships. How are private clubs accommodating the desire for exclusivity during a pandemic and how will the business model change as we start to recover.#hospitalitytalks #thoughtleadership #privateclub #socal #residencyclub #me...
2021-06-031h 09Hospitality TalksBest Strategies to deal with Financial Crisis in light of Poor Industry Performance.After a pandemic year, historical data does not necessarily help in predicting the future. As we look at the long and winding road of recovery, Sam-Erik Ruttmann and Abid Butt are joined by a fabulous panel of professionals to discuss hotel performance and the resulting financial crisis. Please join Jan Freitag – National Director, Hospitality Market Analysis CoStar Group; Kevin M. Davis – Senior Managing Director, JLL Hotel & Hospitality Group and Jonathan Falik – Founder & CEO, JF Capital Advisors. What can the borrowers do to better prepare for the immediate future? How are lenders working with the borrowers and what financial products might b...
2021-05-191h 30Hospitality TalksWhat is the future of Meetings & Events Post Pandemic. Part 1Will meetings and events ever be the same? What are the concerns of meeting planners and attendees? What are hotels doing to prepare and adapt to the new requirements? In this two-part series “Future of Meetings & Events - Part I”, Hospitality Talks will host a discussion with a panel that includes Angele DuPassage, CMP – Partner, Cypress Planning Group, Dominique Stumpf – Chief Executive Officer, National Pest Management Association, and Stephanie Turner – Senior Vice President, Sales & Strategies, New Orleans & Company. Sam-Erik Ruttmann and Abid Butt will engage with these professionals to highlight the trends impacting this segment of the business.
2021-05-191h 25Hospitality TalksWhat is the future of Hospitality Investment Landscape in Sub-Saharan Africa.Hospitality Talks is thrilled to organize a discussion around “Investment Landscape – Sub Saharan Africa” with Trevor Ward – Founder W Hospitality Group and Olivier Granet – Chief Executive Officer KSADA Capital Management. Sam-Erik Ruttmann and Abid Butt will facilitate the discussion to better understand the availability of capital, investment criteria and challenges, and the future of investments in lodging assets in this diverse region.
2021-05-131h 16Hospitality TalksHotel Investments & Development - AsiaThe largest and most populous continent, Asia, has been enjoying strong growth in international tourism. Coronavirus outbreak may have slowed down the growth plans, but the long-term outlook is still promising. Sam-Erik Ruttmann and Abid Butt are glad to have Bill Barnett – Managing Director, C9 Hotelworks; Michael Piro – Chief Operating Officer, Indochina Land, and Manoj Mehta – Chief Executive Officer Naked Group to discuss tourism trends for this diverse continent.
2021-05-061h 21Hospitality TalksWhat is the Role of Hospitality in Sustainability.The sustainability topic has been debated in the hospitality sector for decades. Hospitality organizations' success depends on preserving the natural and cultural attractions that compel tourists to visit their destinations. We are grateful to have together a panel consisting of Ufi Ibrahim – Chief Executive Officer, Energy & Environment Alliance; Dr. Jonathon Day – Associate Professor Purdue School of Hospitality & Tourism Management and Xenia Zu Hohenlohe – Partner & Founder, Considerate Group. Please join Sam-Erik Ruttmann and Abid Butt in this very timely discussion with a continued global focus on sustainability.
2021-04-291h 20Hospitality TalksWhat are the Hospitality Recovery Trends in EuropeFollowing the first lockdown, and with most hotels across Europe being put into hibernation, the hospitality sector has paid a huge price as a result of the pandemic. Sam-Erik Ruttmann and Abid Butt are joined by Alex Pritchard - CEO & Co-Founder Axiom Hospitality; Michelle Weiss - Head of Hotel Properties, Aareal Bank and Dominic Seyrling – Director Investments, Archer Hotel Capital for their valuable insights on how to proactively prepare for and roll out the business recovery plans in 2021 and beyond. Follow us on: LinkedIn (https://www.linkedin.com/groups/10512...) FaceBook (https://www.facebook.com/groups/hospi...) Podcast (https://podcasts.apple.com/us/podcast..
2021-04-221h 32Hospitality TalksHow can hotel companies curb losses after the toughest year 2020?2020 has been possibly the worst year of operating performance in the last five decades. A year-over-year GOP decline of over 70%, placed the GOP margin at the lowest levels in recent history. All hotel companies put forth initiatives to curb the losses. J. Robison Hays lll – President & CEO, Ashford Hospitality Trust; Robert Mandelbaum – Dir. of Research Information Services, CBRE Hotels Research; and Daniel del Olmo – President & COO, Sage Hotel Management joined Sam-Erik Ruttmann and Abid Butt to discuss the cost optimization strategies.
2021-04-171h 31Hospitality TalksState of U.S. Lodging Industry & Outlook!State of U.S. Lodging Industry & OutlookPandemic has been devastating to the hospitality industry. With vaccine rollout, 2021 shows a slow rebound with leisure markets performing well. Please join Sam-Erik Ruttmann and Abid Butt to discuss the “State of U.S. Lodging Industry and Outlook. Our panelists include Rich Hightower – Managing Director, Evercore ISA; Ryan Meliker – President & Co-Founder, Lodging Analytics Research & Consulting; and Chad Cooley – Co-Founder and Managing Director, AWH Partners.
2021-04-171h 37Hospitality TalksWhat is the impact of Digital Transformation on Hospitality?Today hospitality is being transformed into a digital technology-enabled industry, making its way into every aspect of the customer journey. This week Hospitality Talks is discussing “Digital Transformation & Impact on Hospitality”. Sam-Erik Ruttmann and Abid Butt is joined by Jordan Hollander – Chief Executive Officer HotelTechReport.com; Shane O’Flaherty – Global Director, Travel & Hospitality Microsoft; and Stuart Greif – EVP Innovation & Strategy Forbes Travel Guide to discuss how the industry will evolve with technological innovations.
2021-04-101h 37Hospitality TalksHow to strengthen resilience capability across your organisation to turn adversity into advantage.Sam-Erik Ruttmann and Abid Butt are thrilled to have Alison Eyring Ph.D. - Chief Executive Officer, Organization Solutions and Corinne Williams - Senior Vice President, Organization Solutions join us for a particularly relevant discussion in the current crisis, about Resilient Leadership. When times are tough, leaders and their teams handle adversity in different ways. Some break under pressure, others flex, regroup and survive. Great leaders and organizations emerge stronger. They bounce back and thrive, creating environments that stand the test of time. This session will explore strategies for leaders to build capacity for resilience. We’ll be discussing wh...
2021-04-091h 10Hospitality TalksBoutique Hotel Brands Strategies and OpportunitiesHospitality Talks is delighted to bring together three unique boutique brands together in our next episode “Boutique Hotel Brands – Strategies & Opportunities”. Sam-Erik Ruttmann and Abid Butt will be joined by three remarkable professionals, Roland Fasel - Chief Operating Officer, AMAN; Christoph Hoffman - CEO & Partner, 25hours Hotels; and Alexander Schneider – President, Nikki Beach Hotels & Resorts for this discussion.
2021-04-011h 41Hospitality TalksHow hotels can improve their sustainability practices.Hospitality Talks is delighted to coordinate discussions surrounding sustainability in the two-part series. What are the key issues with sustainability and what can the tourism and travel industry particularly hotels do to implement best practices? Please join Sam-Erik Ruttmann and Abid Butt for a conversation with Stewart Moore – Chief Executive Officer and Founder Earth Check, Michael Kwee – Managing Director YKnot Sustainability and Jeff Smith – Vice President Sustainability Six Senses Hotels, Resorts, and Spas. We will hear about the systems currently in place and the corresponding results. Latest trends particularly during the COVID pandemic. We will discuss what can the industr...
2021-03-251h 27Hospitality TalksHow to build an innovative culture and cope with changing circumstancesThe hospitality industry has been evolving and has had a significant change propelled by the pandemic. Leadership skills have been tested in handling crises and leading scattered teams in remote working environments. New technologies have been developed and adopted at lightning speeds to cope with changing circumstances. Both Sam-Erik Ruttmann and Abid Butt are thrilled to have maestros; Alasdair Trotter – Partner & Managing Director, Innosight and Dan Cockerell – Principal, Cockerell Consulting Group to discuss Innovation Culture.
2021-03-251h 17Hospitality TalksHow does the hospitality industry shift from surviving to thriving?After a very challenging 2020, small recovery signs are encouraging. We have all been in survival mode. How do we shift from surviving to thriving? Sam-Erik Ruttmann and I are grateful to be joined by Puneet Chhatwal - Managing Director & CEO, The Indian Hotel Company Ltd; Stefan Leser - Chief Executive Officer, Langham Hospitality Group and Peng Sum Choe - Chief Executive Officer, Pan Pacific Hotel Group to discuss “Strategies to Thrive”. This amazing panel of professionals will share their insights on, how the hotel organizations might operate differently in 2021 and the plans for this transition year. We will also disc...
2021-03-201h 22Hospitality TalksWhat are European Hotel Industry Concerns & OpportunitiesThe hospitality industry has been decimated by Covid-19 and the resulting lockdowns. The sector as such faces many significant challenges both near and longer term. Sam-Erik Ruttmann and I are thrilled to bring together a panel with Frank Croston – Partner, Hamilton hotel Partners; Luc Boschmans – Managing Director, Hospitality Tristan Capital Partners; Dario Filippone – Senior Asset manager, Schroders to discuss concerns and opportunities in the European hotel market.
2021-03-171h 30Hospitality TalksBest Strategies to deal with Financial Crisis in light of Poor Industry Performance.After a pandemic year, historical data does not necessarily help in predicting the future. As we look at the long and winding road of recovery, Sam-Erik Ruttmann and I are joined by a fabulous panel of professionals to discuss hotel performance and the resulting financial crisis. Please join Jan Freitag – National Director, Hospitality Market Analysis CoStar Group; Kevin M. Davis – Senior Managing Director, JLL Hotel & Hospitality Group and Jonathan Falik – Founder & CEO, JF Capital Advisors. What can the borrowers do to better prepare for the immediate future? How are lenders working with the borrowers and what financial products might be ava...
2021-03-141h 30The Social HotelierHow can mental health issues affect an individual during pandemic. TSHS -0031The hospitality industry faces overwhelming uncertainty and risks right now. The loss of a job and loss of stability increases a person’s risk to experience mental health issues… and they are at a much higher risk to attempt drastic actions”
Maintaining mental health is both more challenging and more important in these unprecedented times. Sam-Erik Ruttmann is speaking with Dragan Donkov
Manager Learning & Development, EMCC Accredited Coach, MHFA Instructor
How this effects leadership, how to recognise the signs of mental health issues, and how to provide help for those affected.
How to seek help...
2021-01-2841 minThe Social HotelierHow can mental health issues affect an individual during pandemic. TSHS -0031The hospitality industry faces overwhelming uncertainty and risks right now. The loss of a job and loss of stability increases a person’s risk to experience mental health issues… and they are at a much higher risk to attempt drastic actions”
Maintaining mental health is both more challenging and more important in these unprecedented times. Sam-Erik Ruttmann is speaking with Dragan Donkov
Manager Learning & Development, EMCC Accredited Coach, MHFA Instructor
How this effects leadership, how to recognise the signs of mental health issues, and how to provide help for those affected.
How to seek help...
2021-01-2841 minThe Social HotelierHow will mobile technology change the future of hotel customer service and customer experience. TSHS – 0024Discussing with Abhisek Bose and Anupam Verma, co-founders of revo-ex technologies.
How innovative hospitality solutions may revolutionise the guest experience with mobile technologies. revo-ex has developed a mobile technology solution for hotels that responds to the current business traveler needs of app based solution to provide convenient services for the hotel guests.
🔴Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting, audio, interviewing, hosting shows and interviews with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an imp...
2020-07-0835 minThe Social HotelierHotel Industry challenges during a pandemic! TSHS-0021In this segment of Hospitality Talks, Sam-Erik Ruttmann and Abid Butt invited.industry professionals to discuss industry challenges in the current environment. Guests include Alex Cabanas – CEO Benchmark Global Hospitality, Dr. Erinn Tucker, PhD, MBA, MS, CDMP. – Faculty Director & Associate Professor Georgetown University and Michael Frenkel – President MFC Public Relations.
Here are the talking points of the episode, called, ¨ Industry challenges during a pandemic ¨
Dr. Erinn Tucker
Faculty Director & Associate Professor
Global Hospitality Leadership
Georgetown University
* • What can the students learn from this chapter?
* • How will the education evolve?
* • Wh...
2020-04-101h 16The Social HotelierHotel Industry challenges during a pandemic! TSHS-0021In this segment of Hospitality Talks, Sam-Erik Ruttmann and Abid Butt invited.industry professionals to discuss industry challenges in the current environment. Guests include Alex Cabanas – CEO Benchmark Global Hospitality, Dr. Erinn Tucker, PhD, MBA, MS, CDMP. – Faculty Director & Associate Professor Georgetown University and Michael Frenkel – President MFC Public Relations.
Here are the talking points of the episode, called, ¨ Industry challenges during a pandemic ¨
Dr. Erinn Tucker
Faculty Director & Associate Professor
Global Hospitality Leadership
Georgetown University
* • What can the students learn from this chapter?
* • How will the education evolve?
* • Wh...
2020-04-101h 16HELSINKI CALLINGLive with Greger and Sam-Erik. What we learned about starting Live Video Shows.I met Greger in a Facebook Group few years ago. We were both starting doing Live Streams with Live Streaming Pros. We had an exercise called LEDA, ¨ Live Every Day in April ¨ . Greger being a teacher and musician was comfortable doing live, me again a bit intimidated. We are sharing anecdotes and experiences how we met and also tips and tricks for the listeners how to start do in Live Streams on Social Media.
Put in your comments if you are doing Live Streaming, and how was the first time for you.
2020-01-1731 minThe Social HotelierThe Good, Bad and Ugly Hospitality Aggregators, now what?TSHS – 010We talked about the evolution of the travel aggregators aka. OTA that is a way of hotels t become ever so more visible online.
Travellers find the websites useful as they can compare rates, reviews and availability of many different accommodation options at one glance, and book them quickly and easily in just a few clicks.
The hotel can be usually listed free of charge, and add nice pictures, description, room rates etc. You can choose how many rooms you want to sell online.
Many newly opened hotels like to use this as...
2019-10-2315 min
The Social HotelierWhy AI and digital transformation will impact the future of hotels. TSHS_002Why AI and digital transformation will impact the future of hotels
What are the implications of digital transformation, technology, and artificial intelligence for hotels? The impact of big data and business analytics with technologies such as artificial intelligence have profound implications for hotel companies, individuals, and society. . On this episode, Sam-Erik Ruttmann and Lasse Rouhiainen explore these complicated and important issues.
Lasse Rouhiainen is a best-selling author and international expert on artificial intelligence, disruptive technologies and digital marketing.
Finnish in origin but based in Spain, Lasse focuses his work on investigating how companies...
2019-08-0727 minThe Social HotelierWhy AI and digital transformation will impact the future of hotels. TSHS_002Why AI and digital transformation will impact the future of hotels
What are the implications of digital transformation, technology, and artificial intelligence for hotels? The impact of big data and business analytics with technologies such as artificial intelligence have profound implications for hotel companies, individuals, and society. . On this episode, Sam-Erik Ruttmann and Lasse Rouhiainen explore these complicated and important issues.
Lasse Rouhiainen is a best-selling author and international expert on artificial intelligence, disruptive technologies and digital marketing.
Finnish in origin but based in Spain, Lasse focuses his work on investigating how companies...
2019-08-0727 minHELSINKI CALLINGIntroducing SAM-ERIK PRIVE'Hello friends,
I love creating short stories on Instagram and thought perhaps its time to start my audio stories and there is no better place than right here.
I will do these mostly on the run with mobile device. This is the way in fact started podcasting when Anchor.fm started.
My other long form podcast show The Social Hotelier has been migrated to another platform, and you can listen to them also on your favorite podcast station.
2019-07-2901 minThe Social HotelierEP.37 What Irritates Hotel Guest MostOne of the hotel travel industry buzzwords was personalisation. I am sharing my experience and observations as an hotelier and hotel guest, where the great tech is taking over and replace the purpose they all exist to serve.
Fly shame or #flygskam is the buzzword and a growing trend of traveling by rail. Has the climate activist Greta Thunberg made us feel guilty of flying or are we ready with our action combat climate change, Airlines in Sweden have felt the pinch with reduced bookings on domestic flights. The major tour operators like Thomas Cook is promoting c...
2019-07-0600 minThe Social HotelierEpisode 36. How to use mobile as a channel to personalise the customer experience.(feat. Praveen Kanyadi)Interview with Praveen Kanyadi, Co- Founder and VP of Products, SpotCues.
Their mobile communication platform help industries like retail and hospitality to leverage mobile as a channel to engage the guest and personalise their experience. We are 8000km apart and have a blast of a conversation in this show.
Praveen shares his views on hospitality trends for mobile. He also shares, what is true but almost no one agree with him on.
Also a revelation about Gourmet food vs Street food.
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Send in a voice message: https://anchor.fm/sam-e...
2019-06-2000 minThe Social HotelierEpisode 35. How could hotels create the best guest experience for the luxury traveler?Interview with Deniz Tekerek, Co-Founder, Portier Technologies. He explains ways how hotels are able to create the best guest experience for the luxury traveler.
Their service puts the luxury service in the palms of hotel customer hand.
Why is personalisation an over used word in hotels.
I asked Deniz to tell me something that is true that almost nobody agrees with him on.
What does the future look like say 10 years from now in his industry?
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2019-05-2900 minThe Social HotelierEpisode 34. Why care about your Personal Brand!Are you conceited or smart if you care about your personal brand? Consider your personal brand is your most important asset. In this episode I share some practical tips how to get started and how nurture your brand.
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2019-04-2300 minThe Social HotelierEpisode 33. Reasons why not to underestimate the Seniors on Social Media!I wondered sometime is social media a waste of my time. My conclusion was if I take a laser focus on my approach it will be rewarding. I share my strategy how I do it.
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2019-04-0800 minThe Social HotelierEpisode 32. How to create a safety net for your life and career!Whether you are in different stages of your life and career, you will benefit from having strategy to create, and enhancing your personal brand.
I share my experience how I developed my personal brand after the corporate career of 40 years ended.
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2019-03-2300 minThe Social HotelierEpisode 31. Blockchain Simply ExplainedI met a nice guy Jayanth Kolla in Malta recently and we started to exchange experiences. I learned that he loves motorcycles and is a great fan of Guns N’ Roses. Jayanth is also the founder and Partner of Convergence Catalyst company, based in Bangalore, India, providing Digital Leadership Advisory, aiding companies lead innovation, disruption and self-actualisation in the ever-changing digital technologies space.
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2019-02-2800 minThe Social HotelierEpisode 30. Memories of Malta!The 6th edition of Mediterranean Tourism Forum was staged in Malta. I am sharing my impressions from my visit in Malta. My guest Jill Hellman who was the moderator at the forum shares her key take aways.
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2019-02-2000 minThe Social HotelierEpisode 29There can no greater gift that of giving one’s time and energy without expecting anything in return!
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2018-07-3100 min