Shows
Dental Drills BitsMaking Membership Work: Clearing Up some of the Myths and Why It’s Reshaping DentistryMembership Plans That Work: What Compliance Really Looks Like Dental membership plans aren’t new—but compliance around them is becoming more critical than ever. In this episode of Dental Drill Bits, Sandy and Dana are joined by Jane Levy, Co-founder and CEO of Plan Forward, to uncover how in-house dental plans can boost treatment acceptance, increase loyalty, and help practices navigate the complex world of legal compliance. They discuss real-world misconceptions, why membership plans aren’t just for fee-for-service practices, and how the right tools (and the right vendor) make all the difference. Jane a...2025-05-1228 minDental Drills BitsMaking Membership Work: Clearing Up some of the Myths and Why It’s Reshaping DentistryMembership Plans That Work: What Compliance Really Looks Like Dental membership plans aren’t new—but compliance around them is becoming more critical than ever. In this episode of Dental Drill Bits, Sandy and Dana are joined by Jane Levy, Co-founder and CEO of Plan Forward, to uncover how in-house dental plans can boost treatment acceptance, increase loyalty, and help practices navigate the complex world of legal compliance. They discuss real-world misconceptions, why membership plans aren’t just for fee-for-service practices, and how the right tools (and the right vendor) make all the difference. Jane a...2025-05-1228 min
Dental Drills BitsVacation-Proofing Your TeamVacation-Proofing Your Team Episode Description Taking time off as a dental professional shouldn't leave you stressed out or worried about what's happening back at the office. In this episode of Dental Drill Bits, Sandy and Dana break down how to set your team up for success before you leave—so you can truly unplug. They cover real-world strategies to vacation-proof your practice, from setting department-specific goals to sending advance memos, and even encouraging team members to take ownership of their responsibilities. Plus, they tackle the big one: why showing trust in your team matters more th...2025-04-2823 minDental Drills BitsVacation-Proofing Your TeamVacation-Proofing Your Team Episode Description Taking time off as a dental professional shouldn't leave you stressed out or worried about what's happening back at the office. In this episode of Dental Drill Bits, Sandy and Dana break down how to set your team up for success before you leave—so you can truly unplug. They cover real-world strategies to vacation-proof your practice, from setting department-specific goals to sending advance memos, and even encouraging team members to take ownership of their responsibilities. Plus, they tackle the big one: why showing trust in your team matters more th...2025-04-2823 min
Dental Drills BitsGossip at Work: The Hidden Cost of ChatterGossip at Work: The Hidden Cost of Chatter Dental Drill Bits with Sandy Pardue and Dana Salisbury Gossip at Work: The Hidden Cost of Chatter 0:00 Episode Description Gossip may seem like harmless chatter, but it has the power to erode trust, damage morale, and derail productivity in your dental practice. In this episode, Sandy and Dana tackle the tough topic of workplace gossip—what it sounds like, why it spreads, and how to stop it before it takes a toll on your culture and your team. From NLRB rules to real-life consulting stories, they share pr...2025-04-2130 minDental Drills BitsGossip at Work: The Hidden Cost of ChatterGossip at Work: The Hidden Cost of Chatter Dental Drill Bits with Sandy Pardue and Dana Salisbury Gossip at Work: The Hidden Cost of Chatter 0:00 Episode Description Gossip may seem like harmless chatter, but it has the power to erode trust, damage morale, and derail productivity in your dental practice. In this episode, Sandy and Dana tackle the tough topic of workplace gossip—what it sounds like, why it spreads, and how to stop it before it takes a toll on your culture and your team. From NLRB rules to real-life consulting stories, they share pr...2025-04-2130 min
Dental Drills BitsOne-on-Ones: Keeping Your Dental Team Aligned & EngagedWant to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep your team growing in the right direction. They break down the timing, tools, and tone of a successful one-on-one—plus how to turn them into growth opportunities, not gripe sessions. If you want more engagement and less drama in your dental office, start here. What You’ll Learn:...2025-03-3123 minDental Drills BitsOne-on-Ones: Keeping Your Dental Team Aligned & EngagedWant to retain great employees and build a team that runs like a dream? It all starts with one-on-one conversations that count. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share how regular one-on-one meetings can transform your culture, boost accountability, and keep your team growing in the right direction. They break down the timing, tools, and tone of a successful one-on-one—plus how to turn them into growth opportunities, not gripe sessions. If you want more engagement and less drama in your dental office, start here. What You’ll Learn:...2025-03-3123 min
Dental Drills BitsThe Hygiene Appointment Fix Is your hygiene schedule disappearing before your eyes? You’re not imagining it! No-shows, last-minute cancellations, and poor confirmation strategies can leave your hygiene team scrambling and your bottom line suffering. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down why hygiene schedules fall apart—and how to fix it for good! From smarter pre-scheduling to foolproof confirmation techniques, they’re sharing real-world solutions to keep your chairs full and your patients accountable. What You’ll Learn: ✅ The #1 reason why hygiene schedules collapse before your eyes ✅ How pre-schedu...2025-03-2421 minDental Drills BitsThe Hygiene Appointment Fix Is your hygiene schedule disappearing before your eyes? You’re not imagining it! No-shows, last-minute cancellations, and poor confirmation strategies can leave your hygiene team scrambling and your bottom line suffering. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down why hygiene schedules fall apart—and how to fix it for good! From smarter pre-scheduling to foolproof confirmation techniques, they’re sharing real-world solutions to keep your chairs full and your patients accountable. What You’ll Learn: ✅ The #1 reason why hygiene schedules collapse before your eyes ✅ How pre-schedu...2025-03-2421 min
Dental Drills BitsRing, Ring! Mastering the First Impression – Live Call Analysis📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis" 🎙 Episode Description What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury analyze a real call from a dental practice, breaking down what worked, what didn’t, and how small tweaks can dramatically improve conversion rates. Listen in as they share pro tips on phone etiquette, tone, and the must-have scripts that turn callers into lifelong patients. ✅ What...2025-03-1722 minDental Drills BitsRing, Ring! Mastering the First Impression – Live Call Analysis📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis" 🎙 Episode Description What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury analyze a real call from a dental practice, breaking down what worked, what didn’t, and how small tweaks can dramatically improve conversion rates. Listen in as they share pro tips on phone etiquette, tone, and the must-have scripts that turn callers into lifelong patients. ✅ What...2025-03-1722 min
Dental Drills BitsToo Sick to Work? Managing the Unexpected AbsenteeEpisode Description Unexpected call-outs can throw your dental practice into chaos—but they don’t have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They’ll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your team engaged. What You’ll Learn: ✅ How to prevent a culture of absenteeism from spreading in your practice 🚫 ✅ The importance of direct communication about attendance expectations 🗣️ ✅ Why texting in sick is a problem—and...2025-03-1020 minDental Drills BitsToo Sick to Work? Managing the Unexpected AbsenteeEpisode Description Unexpected call-outs can throw your dental practice into chaos—but they don’t have to! In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury break down how to create an attendance culture that keeps your team accountable without being rigid. They’ll share real-world strategies for managing sick calls, setting clear attendance policies, and keeping your team engaged. What You’ll Learn: ✅ How to prevent a culture of absenteeism from spreading in your practice 🚫 ✅ The importance of direct communication about attendance expectations 🗣️ ✅ Why texting in sick is a problem—and...2025-03-1020 min
Dental Drills BitsInterviewing for the Right HireHiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you’ll learn: ✅ The difference between situational vs. behavioral interview questions—and why both matter 🎯 ✅ Why working interviews are a legal and financial risk you shouldn’t take 🚫 ✅ The must-ask questions that reveal a candidate’s true communication skills and work ethic 💬 ✅ How to...2025-03-0327 minDental Drills BitsInterviewing for the Right HireHiring is one thing—but the interview process is where you make or break your chances of getting the right person. In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury share expert strategies to help you conduct interviews with confidence, ask the right questions, and avoid costly hiring mistakes. What you’ll learn: ✅ The difference between situational vs. behavioral interview questions—and why both matter 🎯 ✅ Why working interviews are a legal and financial risk you shouldn’t take 🚫 ✅ The must-ask questions that reveal a candidate’s true communication skills and work ethic 💬 ✅ How to...2025-03-0327 min
Dental Drills BitsFinding the Right Candidate Finding the Right Candidate Hiring the right person for your dental practice can feel like searching for a unicorn—but it doesn’t have to be! In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury dive deep into how to attract and hire top talent for your dental practice without the frustration. What you’ll learn: ✅ Why a strong job ad is your first (and biggest) hiring tool ✍️ ✅ How to attract working professionals instead of job hoppers 💼 ✅ The balance between experience, attitude, and coachability ⚖️ ✅ Why phone screenings matter—and what to listen for 📞2025-02-2420 minDental Drills BitsFinding the Right Candidate Finding the Right Candidate Hiring the right person for your dental practice can feel like searching for a unicorn—but it doesn’t have to be! In this episode of Dental Drill Bits, Sandy Pardue and Dana Salisbury dive deep into how to attract and hire top talent for your dental practice without the frustration. What you’ll learn: ✅ Why a strong job ad is your first (and biggest) hiring tool ✍️ ✅ How to attract working professionals instead of job hoppers 💼 ✅ The balance between experience, attitude, and coachability ⚖️ ✅ Why phone screenings matter—and what to listen for 📞2025-02-2420 min
Dental Drills BitsFront Desk Chaos to ClarityFront Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄 One doctor from the Dental Drill Bits Facebook group asked: How do I streamline communication and documentation when different front desk employees work on different days? Sandy and Dana break it all down, sharing real-world strategies to bring clarity and structure to the front office. They discu...2025-02-1721 minDental Drills BitsFront Desk Chaos to ClarityFront Desk Chaos to Clarity Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the biggest front desk challenges in dental practices—how to maintain consistency and organization when multiple team members rotate through the same position. 🔄 One doctor from the Dental Drill Bits Facebook group asked: How do I streamline communication and documentation when different front desk employees work on different days? Sandy and Dana break it all down, sharing real-world strategies to bring clarity and structure to the front office. They discu...2025-02-1721 min
Dental Drills BitsDo You Really Need an Office Manager?Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager? 🤔 Hiring an office manager can seem like the perfect solution to reducing stress and improving operations, but without a clear role definition, it can create more challenges than solutions. In this episode, they break down when an office manager is truly needed, what skills are essential for success, and whether team leaders might...2025-02-1027 minDental Drills BitsDo You Really Need an Office Manager?Episode Title: Do You Really Need an Office Manager? Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana tackle one of the most common dilemmas for dental practice owners—Do you really need an office manager? 🤔 Hiring an office manager can seem like the perfect solution to reducing stress and improving operations, but without a clear role definition, it can create more challenges than solutions. In this episode, they break down when an office manager is truly needed, what skills are essential for success, and whether team leaders might...2025-02-1027 min
Dental Drills BitsMastering Onboarding for a Thriving Dental PracticeEpisode Title: Mastering Onboarding for a Thriving Dental Practice Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving team culture and long-term success. 🚀 They share real-world experiences, practical strategies, and actionable steps to ensure new hires feel welcomed, supported, and set up for success from day one. Key Takeaways: ✔ The biggest onboarding mistakes that lead to ea...2025-02-0323 minDental Drills BitsMastering Onboarding for a Thriving Dental PracticeEpisode Title: Mastering Onboarding for a Thriving Dental Practice Episode Description: In this episode of The Dental Drill Bits Podcast, Sandy and Dana dive into the make-or-break process of onboarding new team members in a dental practice. A strong onboarding system not only prevents turnover but also sets the stage for a thriving team culture and long-term success. 🚀 They share real-world experiences, practical strategies, and actionable steps to ensure new hires feel welcomed, supported, and set up for success from day one. Key Takeaways: ✔ The biggest onboarding mistakes that lead to ea...2025-02-0323 min
Dental Drills BitsWasted Time, Open Time, and Maximizing Your ScheduleEpisode Title: Wasted Time, Open Time, and Maximizing Your Schedule Episode Description: Welcome to another exciting episode of Dental Drill Bits! This week, Sandy Pardue is joined by a very special guest—Dana Pardue Salisbury, the original co-host and HR business professional. Together, they kick off the new season with a deep dive into one of the most critical topics for dental practices: managing open time in your schedule. Discover actionable tips to identify, track, and eliminate wasted time in your practice. Whether you're dealing with broken appointments, patient no-shows, or underutilized slots, this ep...2025-01-2720 minDental Drills BitsWasted Time, Open Time, and Maximizing Your ScheduleEpisode Title: Wasted Time, Open Time, and Maximizing Your Schedule Episode Description: Welcome to another exciting episode of Dental Drill Bits! This week, Sandy Pardue is joined by a very special guest—Dana Pardue Salisbury, the original co-host and HR business professional. Together, they kick off the new season with a deep dive into one of the most critical topics for dental practices: managing open time in your schedule. Discover actionable tips to identify, track, and eliminate wasted time in your practice. Whether you're dealing with broken appointments, patient no-shows, or underutilized slots, this ep...2025-01-2720 minDental Drills BitsRerun Gold: How to Handle Unauthorized Overtime with Your EmployeesThis is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don’t give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it)....2025-01-2217 minDental Drills BitsRerun Gold: How to Handle Unauthorized Overtime with Your EmployeesThis is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don’t give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it)....2025-01-2217 minDental Drills BitsMembership Magic: Boosting Patient Loyalty and SatisfactionSponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Join Sandy Pardue, Dr. James Burneson, and Michael Arias, in their conversation about the positive impact of membership plans on dental practices! Revealing the multifaceted benefits of adopting a membership plan like Plan Forward, Sandy and James dive deep into why this strategy not only attracts new patient numbers but also assures existing ones by ena...2023-12-2027 minDental Drills BitsMembership Magic: Boosting Patient Loyalty and SatisfactionSponsors: For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/ Join Sandy Pardue, Dr. James Burneson, and Michael Arias, in their conversation about the positive impact of membership plans on dental practices! Revealing the multifaceted benefits of adopting a membership plan like Plan Forward, Sandy and James dive deep into why this strategy not only attracts new patient numbers but also assures existing ones by ena...2023-12-2027 minDental Drills BitsAsk Sandy Anything!In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks. Sandy answers and discusses these 3 main questions: How early to confirm appointments? How do you deal with assistants or hygienists not showing up for work (slightest cold)? How to present 3rd party financing as an option and favorite company? 2022-12-2233 minDental Drills BitsAsk Sandy Anything!In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks. Sandy answers and discusses these 3 main questions: How early to confirm appointments? How do you deal with assistants or hygienists not showing up for work (slightest cold)? How to present 3rd party financing as an option and favorite company? 2022-12-2233 minDental Drills BitsOutsourcing V.S. Keeping In-House. Which is better for you?Sometimes new practice owners want to outsource insurance verification, billing, phones, and more… but is it really necessary? In this episode Sandy Pardue lets us know the exact math and patients you must have in order to officially outsource or become more efficient in your practice. First, every single practice owner needs to know their overhead and understand that your “team” overhead is your largest percentage. Most practices get in trouble when they overpay their people/ team. This could happen due to outsourcing inappropriately. We discuss the only absolute times you MUST outsource, what would be ridi...2022-05-1927 minDental Drills BitsOutsourcing V.S. Keeping In-House. Which is better for you?Sometimes new practice owners want to outsource insurance verification, billing, phones, and more… but is it really necessary? In this episode Sandy Pardue lets us know the exact math and patients you must have in order to officially outsource or become more efficient in your practice. First, every single practice owner needs to know their overhead and understand that your “team” overhead is your largest percentage. Most practices get in trouble when they overpay their people/ team. This could happen due to outsourcing inappropriately. We discuss the only absolute times you MUST outsource, what would be ridi...2022-05-1927 minDental Drills BitsHow to Control Your Overhead During InflationIf you’re not feeling the effects of inflation now, you will be in a couple of months! Save this episode because it will teach you how to “inflation proof” your practice! Sandy Pardue lets us know about 10 specific steps we need to take in order to get lean and mean and control our practice through anything. The first step is: KNOW WHERE YOU ARE. You need to be hungry for your overhead percentage numbers at the beginning of the month, don’t just leave them to your accountant/ bookkeeper. Knowing your numbers are statistics in your practice...2022-05-0529 minDental Drills BitsHow to Control Your Overhead During InflationIf you’re not feeling the effects of inflation now, you will be in a couple of months! Save this episode because it will teach you how to “inflation proof” your practice! Sandy Pardue lets us know about 10 specific steps we need to take in order to get lean and mean and control our practice through anything. The first step is: KNOW WHERE YOU ARE. You need to be hungry for your overhead percentage numbers at the beginning of the month, don’t just leave them to your accountant/ bookkeeper. Knowing your numbers are statistics in your practice...2022-05-0529 minDental Drills BitsDon’t Cancel Your Hygienist!Does this sound familiar: “We’ve had a lot of cancellations and I don’t want to pay my hygienist during down time” Some of you may lean towards doing this. In fact, the hygienist may HATE this so your hygienist has to look or act busy so you won't deduct their pay. Do NOT do this anymore! Your hygienist AND you (the practice owner) deserve a full schedule always. In this episode Sandy Pardue tells us exactly how to do this. Remember, hygienists want to see patients and they want a full sc...2022-04-1320 minDental Drills BitsDon’t Cancel Your Hygienist!Does this sound familiar: “We’ve had a lot of cancellations and I don’t want to pay my hygienist during down time” Some of you may lean towards doing this. In fact, the hygienist may HATE this so your hygienist has to look or act busy so you won't deduct their pay. Do NOT do this anymore! Your hygienist AND you (the practice owner) deserve a full schedule always. In this episode Sandy Pardue tells us exactly how to do this. Remember, hygienists want to see patients and they want a full sc...2022-04-1320 minDental Drills BitsHow to Get Patients to Say "YES" to Treatment!If you're not even aware of your treatment closing percentages... then that's the first thing you need to know TODAY! Sandy Pardue breaks down the whole process on how we can get more "YES" from our patients. She gives us real life examples, steps, scripts, who is responsible for this on our team, and even deep quotes! We also discuss what to do if someone says "NO".2022-03-1739 minDental Drills BitsHow to Get Patients to Say "YES" to Treatment!If you're not even aware of your treatment closing percentages... then that's the first thing you need to know TODAY! Sandy Pardue breaks down the whole process on how we can get more "YES" from our patients. She gives us real life examples, steps, scripts, who is responsible for this on our team, and even deep quotes! We also discuss what to do if someone says "NO".2022-03-1739 minDental Drills Bits5 Signs You Have a "Sweet Saboteur" on Your TeamDo you feel like your best efforts are being undermined? Do yu have someone in your team who is always going to you and complaining about others, pushing back on changes, procrastinating or coming up with excuses of why things are not done... but they are super nice about it all in front of you? Sandy Pardue gives us 5 signs that show you have a "Sweet Saboteur" in your practice, someone who is almost toxic to your team, and she lets us know how to either change their behavior or get them out ASAP! We a...2022-03-0334 minDental Drills Bits5 Signs You Have a "Sweet Saboteur" on Your TeamDo you feel like your best efforts are being undermined? Do yu have someone in your team who is always going to you and complaining about others, pushing back on changes, procrastinating or coming up with excuses of why things are not done... but they are super nice about it all in front of you? Sandy Pardue gives us 5 signs that show you have a "Sweet Saboteur" in your practice, someone who is almost toxic to your team, and she lets us know how to either change their behavior or get them out ASAP! We a...2022-03-0334 minDental Drills BitsHow to Have the Most Productive Staff MeetingsStaff meetings should be an orderly, productive, and uplifting meeting. One of the ultimate goals with every meeting is to have unity. Sandy Pardue breaks down exactly how our staff meetings should go in order for them to not only be productive, but to get us closer to our goals (better unity in your team, more collections, more profit). We discuss how long team meetings should be, the difference between morning huddles and these meetings, how often you should hold them, and what exactly needs to be covered and said.2022-02-1738 minDental Drills BitsHow to Have the Most Productive Staff MeetingsStaff meetings should be an orderly, productive, and uplifting meeting. One of the ultimate goals with every meeting is to have unity. Sandy Pardue breaks down exactly how our staff meetings should go in order for them to not only be productive, but to get us closer to our goals (better unity in your team, more collections, more profit). We discuss how long team meetings should be, the difference between morning huddles and these meetings, how often you should hold them, and what exactly needs to be covered and said.2022-02-1738 minDental Drills BitsThe Perfect Formula to Stop MicromanagingNo one loves being a micromanager. In this episode Sandy Pardue breaks down exactly why someone starts micromanaging, 4 action steps you must take today to stop the micromanaging process, and how to improve you trust in the work your employees are doing. We also talk to the team members who want to let their boss know that they feel micromanaged. Sandy lets the team members know exactly how to bring this up to your boss and communicate to them so that it can stop.2022-02-0941 minDental Drills BitsThe Perfect Formula to Stop MicromanagingNo one loves being a micromanager. In this episode Sandy Pardue breaks down exactly why someone starts micromanaging, 4 action steps you must take today to stop the micromanaging process, and how to improve you trust in the work your employees are doing. We also talk to the team members who want to let their boss know that they feel micromanaged. Sandy lets the team members know exactly how to bring this up to your boss and communicate to them so that it can stop.2022-02-0941 minDental Drills BitsThe Anatomy of a Perfect Morning HuddleIf you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong. Sandy Pardue breaks down exactly how a "morning huddle" should run. We discuss how long it should be, who needs to start it, what the doctor needs to do, who should be involved, what exactly needs to be discussed, what to do if someone is late to the huddle, and more! Remember, morning huddles are necessary to keep you in control and on track with your goals.2022-02-0331 minDental Drills BitsThe Anatomy of a Perfect Morning HuddleIf you are asking yourself if "morning huddles" are worth it, then you're probably doing them all wrong. Sandy Pardue breaks down exactly how a "morning huddle" should run. We discuss how long it should be, who needs to start it, what the doctor needs to do, who should be involved, what exactly needs to be discussed, what to do if someone is late to the huddle, and more! Remember, morning huddles are necessary to keep you in control and on track with your goals.2022-02-0331 minDental Drills BitsHow Transparent Should You Be with Your Team as a Practice Owner?There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the business? Sandy Pardue fills us in on what we should share with our teams, what should specific team members know and focus on, and what we should ALWAYS keep private. We also discuss how to set good supply numbers, production/ collection numbers, payroll percentages, and what each position/ team member should be tracking.2022-01-2629 minDental Drills BitsHow Transparent Should You Be with Your Team as a Practice Owner?There is a benefit to being transparent with your team. When you share with your team then they feel more engaged and they also feel more trusted, but how far should you go with transparency of the business? Sandy Pardue fills us in on what we should share with our teams, what should specific team members know and focus on, and what we should ALWAYS keep private. We also discuss how to set good supply numbers, production/ collection numbers, payroll percentages, and what each position/ team member should be tracking.2022-01-2629 minDental Drills BitsWhat Is Your Team Saying About You When You Aren't Around?Have you ever wondered what your team really thinks of you as a leader? If not, you should. Sandy Pardue talks to us exactly how we can become a better leader for our employees. She also lets us know how we can become friends with our team members but still keep that high level of respect that you need. We also discuss what should we do if you are short staffed and you decide to delegate even MORE responsibilities to a team member, how you should delegate this and what you can do...2022-01-2134 minDental Drills BitsWhat Is Your Team Saying About You When You Aren't Around?Have you ever wondered what your team really thinks of you as a leader? If not, you should. Sandy Pardue talks to us exactly how we can become a better leader for our employees. She also lets us know how we can become friends with our team members but still keep that high level of respect that you need. We also discuss what should we do if you are short staffed and you decide to delegate even MORE responsibilities to a team member, how you should delegate this and what you can do...2022-01-2134 minDental Drills BitsHow to Get Your Patient's Cheeks Back in Your SeatsNot every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a system to improve your reactivation process. In this episode Sandy Pardue gives us a proven system that will drastically improve your reactivation process. Two things you want to do: 1. Look right now at your analytics/ software and see how many existing patients in your practice need a cleaning... today! 2. Listen to the podcast to...2022-01-1232 minDental Drills BitsHow to Get Your Patient's Cheeks Back in Your SeatsNot every single re-care appointment will show up exactly when they are supposed to. This sucks because it also leads you to try and market more for new patients. So step back a bit and build a system to improve your reactivation process. In this episode Sandy Pardue gives us a proven system that will drastically improve your reactivation process. Two things you want to do: 1. Look right now at your analytics/ software and see how many existing patients in your practice need a cleaning... today! 2. Listen to the podcast to...2022-01-1232 minDental Drills BitsTop 10 Human Resources MistakesHR issues are probably the thing Sandy Pardue hears the most about when consulting with practices. Therefore in this episode she breaks down the top 10 HR mistakes she has seen, heard, and witnessed. She also gives us the solution for each mistake. Listen closely, more than likely you have either experienced one of these mistakes, will be making one of these mistakes (not anymore after you hear this episode), or know someone who is making the mistake. 2021-12-2919 minDental Drills BitsTop 10 Human Resources MistakesHR issues are probably the thing Sandy Pardue hears the most about when consulting with practices. Therefore in this episode she breaks down the top 10 HR mistakes she has seen, heard, and witnessed. She also gives us the solution for each mistake. Listen closely, more than likely you have either experienced one of these mistakes, will be making one of these mistakes (not anymore after you hear this episode), or know someone who is making the mistake. 2021-12-2919 minDental Drills BitsTop 5 Ways to Increase Hygiene ProfitabilitySandy Pardue gives us a list of 5 things we need to review ASAP to make sure we are getting the absolute most out of our hygiene department. 1. Learn what procedures are not being performed. 2. Set goals JUST for your hygienist 3. Learn how to pay your hygienist 4. Do a "Hygiene Bonus" 5. Have Impactful Communication Listen in as Sandy explains each one with great detail and instructions on how to implement them.2021-12-2224 minDental Drills BitsTop 5 Ways to Increase Hygiene ProfitabilitySandy Pardue gives us a list of 5 things we need to review ASAP to make sure we are getting the absolute most out of our hygiene department. 1. Learn what procedures are not being performed. 2. Set goals JUST for your hygienist 3. Learn how to pay your hygienist 4. Do a "Hygiene Bonus" 5. Have Impactful Communication Listen in as Sandy explains each one with great detail and instructions on how to implement them.2021-12-2224 minDental Drills BitsThe Perfect Verbal Skills to Get 5 Star ReviewsIn this episode Sandy Pardue let's us know how there is so much more that happens besides just "asking" for a review... and sometimes we don't even ask! So in this episodes we break down the steps. A couple things you want to do is: Boost the confidence of your team. Make sure your employees are complimenting other team members IN FRONT of the patient. Ask the patient in a leading way, for a review as they are already complimenting the doctor/ hygienist/ assistant or whoever worked on them. We also di...2021-12-1620 minDental Drills BitsThe Perfect Verbal Skills to Get 5 Star ReviewsIn this episode Sandy Pardue let's us know how there is so much more that happens besides just "asking" for a review... and sometimes we don't even ask! So in this episodes we break down the steps. A couple things you want to do is: Boost the confidence of your team. Make sure your employees are complimenting other team members IN FRONT of the patient. Ask the patient in a leading way, for a review as they are already complimenting the doctor/ hygienist/ assistant or whoever worked on them. We also di...2021-12-1620 minDental Drills BitsHow to Handle Unauthorized Overtime with Your EmployeesThis is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don’t give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it)....2021-12-0917 minDental Drills BitsHow to Handle Unauthorized Overtime with Your EmployeesThis is a question Sandy Pardue gets quite often in her events, so we decided to cover it here! Here are a couple things you want to do: You need a time clock software. (Sandy recommends a software) Don’t give everyone access to change their time clock. Create a policy, and be super specific in this policy. (Sandy gives us great examples). What to say if someone still violates the policy? (Sandy provides us with what to do, a script, and how many times should we allow it)....2021-12-0917 minDental Drills Bits5 Actions You Need to Take Right Now to Get the Momentum Started in 2022In this episode Sandy Pardue gives us the 5 action steps every single practice owner should be taking to get an incredible amount of momentum happening in the beginning of 2022. The last thing you want to do in 2022 is play catch up or start off slow. And you especially don't want your team knowing or feeling it is slow! We discuss: 1.Invest 139 dollars in a book called: National Dental Advisory Service. 2.Keep educating patients. Most practices have another practice within their practice, 1 million or 80k in unscheduled treatment. Now is the time t...2021-12-0122 minDental Drills Bits5 Actions You Need to Take Right Now to Get the Momentum Started in 2022In this episode Sandy Pardue gives us the 5 action steps every single practice owner should be taking to get an incredible amount of momentum happening in the beginning of 2022. The last thing you want to do in 2022 is play catch up or start off slow. And you especially don't want your team knowing or feeling it is slow! We discuss: 1.Invest 139 dollars in a book called: National Dental Advisory Service. 2.Keep educating patients. Most practices have another practice within their practice, 1 million or 80k in unscheduled treatment. Now is the time t...2021-12-0122 minDental Drills BitsWhat Do We Do If a Patient Does NOT Confirm Their Appointment?This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?! Sandy Pardue gives us the exact steps and instructions we must take to handle patients who do NOT confirm. She gives us specific scripts, how many attempts we should make on a confirmation...2021-11-2636 minDental Drills BitsWhat Do We Do If a Patient Does NOT Confirm Their Appointment?This has happened to all of us! We call a patient to confirm their appointment but they don't answer. You call them again... and still no answer. Do you just consider them as a cancellation, a no-show, do you double book that time slot just in case, are you just going to hope they show up and leave them on the schedule?! Sandy Pardue gives us the exact steps and instructions we must take to handle patients who do NOT confirm. She gives us specific scripts, how many attempts we should make on a confirmation...2021-11-2636 minDental Drills BitsWhat Comes First, Scheduling or Financial Arrangements?In this episode Sandy Pardue gives us her "3 Day Report" that will increase collections and decrease broken appointments. This will also answer the main question "should we schedule the patient first and then collect payment OR collect payment and then schedule the patient"? Sandy teaches us step by step how to do this. We also discuss scripts on what to say to patients who are past due on their payments, how to do health credit ratings on patients, and how to create a "scheduler" in your practice who is responsible for the WHOLE schedule.2021-11-1030 minDental Drills BitsWhat Comes First, Scheduling or Financial Arrangements?In this episode Sandy Pardue gives us her "3 Day Report" that will increase collections and decrease broken appointments. This will also answer the main question "should we schedule the patient first and then collect payment OR collect payment and then schedule the patient"? Sandy teaches us step by step how to do this. We also discuss scripts on what to say to patients who are past due on their payments, how to do health credit ratings on patients, and how to create a "scheduler" in your practice who is responsible for the WHOLE schedule.2021-11-1030 minDental Drills Bits2-14 Sandy's Systems Put to the Test, with Dawn KulongowskiPractice owner (and longterm user of Sandy's systems) Dawn Kulongowski is an open book today; sharing everything she's enjoyed about Sandy's systems after using them for nigh a decade. With her trademark infectious laugh, Dawn shares amazing and absurd stories with Sandy and Richard.2020-05-0542 minDental Drills Bits2-14 Sandy's Systems Put to the Test, with Dawn KulongowskiPractice owner (and longterm user of Sandy's systems) Dawn Kulongowski is an open book today; sharing everything she's enjoyed about Sandy's systems after using them for nigh a decade. With her trademark infectious laugh, Dawn shares amazing and absurd stories with Sandy and Richard.2020-05-0542 minDental Drills Bits2-11 Sandy's Dream Schedule Part IISandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists and metrics your scheduler MUST know. Sandy@ClassicPractice.com 1-800-928-92892020-03-1720 minDental Drills Bits2-11 Sandy's Dream Schedule Part IISandy continues her from-the-ground-up scheduling philosophy. Richard asks about scheduling to a goal, keeping goals consistent, and the checklists and metrics your scheduler MUST know. Sandy@ClassicPractice.com 1-800-928-92892020-03-1720 minDental Drills BitsThe Ultimate Morning HuddleDr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, after asking Sandy to sound off on the subject of morning huddles, we get a constant stream of actionable info. Who should attend, team members' actual responsibilities, and the antidote to the perceived need to micromanage are all covered in detail.2020-01-1422 minDental Drills BitsThe Ultimate Morning HuddleDr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, after asking Sandy to sound off on the subject of morning huddles, we get a constant stream of actionable info. Who should attend, team members' actual responsibilities, and the antidote to the perceived need to micromanage are all covered in detail.2020-01-1422 minDental Drills BitsMeaningful, Consistent, Quality Team MeetingsDr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, Richard strikes gold. When he mentions his friend's chaotic team meetings, Sandy opens up a treasure chest of information for the rest of us! When to schedule team meetings, how to make effective agenda outlines, KPI ownership (and a lot more)--all inside.2020-01-0722 minDental Drills BitsMeaningful, Consistent, Quality Team MeetingsDr. Richard Low joins the legendary Sandy Pardue in a brand new season of Dental Drill Bits! Today, Richard strikes gold. When he mentions his friend's chaotic team meetings, Sandy opens up a treasure chest of information for the rest of us! When to schedule team meetings, how to make effective agenda outlines, KPI ownership (and a lot more)--all inside.2020-01-0722 min
Dental Drills BitsDrs. Taher Dhoon & Chris GreenDr. Taher Dhoon and Dr. Chris Green met up with Sandy Pardue at the Voices of Dentistry conference. Listen up as they talk about the efforts and strategies that have made their practices successful. 2019-03-0143 minDental Drills BitsDrs. Taher Dhoon & Chris GreenDr. Taher Dhoon and Dr. Chris Green met up with Sandy Pardue at the Voices of Dentistry conference. Listen up as they talk about the efforts and strategies that have made their practices successful. 2019-03-0143 min
Dental Drills BitsDr. Grace Yum with Mommy Dentists in BusinessDr. Grace Yum with Mommy Dentists in Business podcasts with Sandy Pardue and Lori Webre at the Voices of Dentistry booth. 2019-02-2220 minDental Drills BitsDr. Grace Yum with Mommy Dentists in BusinessDr. Grace Yum with Mommy Dentists in Business podcasts with Sandy Pardue and Lori Webre at the Voices of Dentistry booth. 2019-02-2220 min
Dental Drills BitsThe Dental Survival Guide w/ Buckeye Dental ProductionsMissy Fryer joins Sandy Pardue and Lori Webre at the Voices of Dentistry podcasting booth to learn more about the Dental Office Survival Guide of 2019. Thanks for the opportunity to interview you to learn more, Buckeye!2019-02-2234 minDental Drills BitsThe Dental Survival Guide w/ Buckeye Dental ProductionsMissy Fryer joins Sandy Pardue and Lori Webre at the Voices of Dentistry podcasting booth to learn more about the Dental Office Survival Guide of 2019. Thanks for the opportunity to interview you to learn more, Buckeye!2019-02-2234 min
Dental Drills BitsWonderist Agency at Voices of DentistryIt's easy to interview someone whose service you can stand behind! Sandy Pardue and Lori Webre met with Laura Maly and Michael Anderson of Wonderist Agency. 2019-02-2225 minDental Drills BitsWonderist Agency at Voices of DentistryIt's easy to interview someone whose service you can stand behind! Sandy Pardue and Lori Webre met with Laura Maly and Michael Anderson of Wonderist Agency. 2019-02-2225 min
Dental Drills BitsGround Marketing w/ Michael AriasThe Dental Marketer himself, Michael Arias, talks with Sandy Pardue and Dana Salisbury from the Delivering Wow seminar in Jamaica. Listen up for great practice tips, inspiration, and get to know Michael! For more information on how Michael can help you, check out thedentalmarketer.site to see how you can get GROUNDED! 2018-03-1431 minDental Drills BitsGround Marketing w/ Michael AriasThe Dental Marketer himself, Michael Arias, talks with Sandy Pardue and Dana Salisbury from the Delivering Wow seminar in Jamaica. Listen up for great practice tips, inspiration, and get to know Michael! For more information on how Michael can help you, check out thedentalmarketer.site to see how you can get GROUNDED! 2018-03-1431 min
Dental Drills BitsMaximizing Your Paperless OfficeDr. Gina Dorfman joins Sandy Pardue and Dana Salisbury discuss Yapi software and how it can be utilized to increase efficiency within the practice. 2017-06-1326 minDental Drills BitsMaximizing Your Paperless OfficeDr. Gina Dorfman joins Sandy Pardue and Dana Salisbury discuss Yapi software and how it can be utilized to increase efficiency within the practice. 2017-06-1326 min
Dental Drills BitsThe Importance of Tracking Your Numbers w/ Practice By NumbersSandy Pardue and Dana Salisbury interview Rohit Garg with Practice By Numbers to talk about the software and how Classic Practice Resources uses the data with clients.2017-05-1115 minDental Drills BitsThe Importance of Tracking Your Numbers w/ Practice By NumbersSandy Pardue and Dana Salisbury interview Rohit Garg with Practice By Numbers to talk about the software and how Classic Practice Resources uses the data with clients.2017-05-1115 min
Dental Drills BitsLet's Talk Dental Web Content w/ Howie HorrocksRecorded live at the Townie / Dentaltown Meeting in Las Vegas, NV. Sandy Pardue and guest host Dana Salisbury interview Howie Horrocks & Julie Mitchell of New Patients Inc. to discuss Dental Web Content for your dental practice. 2017-05-0221 minDental Drills BitsLet's Talk Dental Web Content w/ Howie HorrocksRecorded live at the Townie / Dentaltown Meeting in Las Vegas, NV. Sandy Pardue and guest host Dana Salisbury interview Howie Horrocks & Julie Mitchell of New Patients Inc. to discuss Dental Web Content for your dental practice. 2017-05-0221 min
Dental Drills BitsYour Dream Practice w/ Dr. Bob Westerman & Dana Salisbury, Pt 1Sandy Pardue hosts Dr. Bob Westerman and Dana Salisbury to discuss building your dream practice. This will be a multi-part feature and we look forward to discussing this more in future episodes. 2017-03-1416 minDental Drills BitsYour Dream Practice w/ Dr. Bob Westerman & Dana Salisbury, Pt 1Sandy Pardue hosts Dr. Bob Westerman and Dana Salisbury to discuss building your dream practice. This will be a multi-part feature and we look forward to discussing this more in future episodes. 2017-03-1416 min
Dental Drills BitsPractice Management Talk, Part 1 of 2Part 1 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.2017-01-2325 minDental Drills BitsPractice Management Talk, Part 1 of 2Part 1 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.2017-01-2325 min
Dental Drills BitsPractice Management Talk, Part 2 of 2Part 2 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.2017-01-2324 minDental Drills BitsPractice Management Talk, Part 2 of 2Part 2 of 2: Sandy Pardue discusses tips on finding the missed opportunities in the administrative areas of the dental practice and gaining control over the practice schedule.2017-01-2324 min
Dental Drills BitsMark Dilatush with NPI Guest StarsSandy Pardue and Mark Dilatush of New Patients Inc. discuss marketing your practice. 2017-01-1620 minDental Drills BitsMark Dilatush with NPI Guest StarsSandy Pardue and Mark Dilatush of New Patients Inc. discuss marketing your practice. 2017-01-1620 min