Shows
Level Up ClaimsMastering Negotiation Tactics with Scott TillemaTune into this intriguing episode featuring Scott Tillema, a former SWAT hostage negotiator, who shares essential communication strategies. Learn how principles from high-stakes situations can transform tough business talks, building trust and defusing tension. Don’t miss it!. Highlights Manage yourself first. Emotional tone dictates outcome. The real goal in negotiations. Avoid making the other feel like a loser. Importance of fairness in negotiations. Treating people fairly yields long-term benefits. Misalignment in listening habits. Unpacking true desires in negotiation....
2025-07-2332 min
You’re The Boss, Now What? with Desiree Petrich | Leadership Development for New ManagersHow to Have Hard Conversations (Like a Hostage Negotiator!)Hear Scott speak live at the Intentional Leader Summit on August 6th, 2025Connect with Scott Tillema on LinkedinWatch Scott's TED Talk: The Secrets of Hostage Negotiators Recommended Book: Hostage at the Table by George KohlrieserCan you lead through conflict—even without trust? Scott Tillema shares hostage negotiation skills that every leader can use to navigate difficult conversations and rebuild trust at work.What does a hostage negotiator know that can help you...
2025-06-1926 min
Honest HRCrisis Management and Resolving Contentious ConversationsLearn from a retired SWAT negotiator how to handle workplace crises and difficult conversations as an HR professional. Scott Tillema, keynote speaker and corporate trainer at The Negotiations Collective, goes over the four principles of crisis negotiation with host Monique Akanbi, as well as quick decision-making strategies for high-stakes and sometimes emotionally charged situations.Episode TranscriptSubscribe to HR Daily to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/voegyz---Explore SHRM’s all-new flagships. Content curated by experts. Created for yo...
2025-05-1333 min
The Art of Charm4 Principles of Influence from a Hostage Negotiator | Scott TillemaIn this episode of The Art of Charm, retired SWAT hostage negotiator Scott Tillema shares his battle-tested four-part framework for leading difficult conversations, defusing high-stakes conflicts, and influencing others with clarity and confidence.
Trained by the FBI and Harvard, Scott now brings these skills to the boardroom, equipping leaders with the same life-saving tools he once used in crisis negotiations. Whether you're navigating a tense meeting, resolving conflict on your team, or having a hard conversation at home, this episode will show you how to lead with calm authority.
Scott reveals why tactical empathy is...
2025-05-121h 00
The Persuasion OccasionThe Power of Connection: Hostage Negotiation Lessons for Everyday Influence With Scott TillemaScott Tillema, co-founder of The Negotiations Collective and veteran hostage negotiator, joins us to share what crisis negotiations can teach us about influence, emotional control, and communication under pressure.He explains how a curiosity about human behavior led him into law enforcement and how he ultimately trained to handle life-or-death situations on a SWAT team. Scott reveals how empathy, timing, and strong listening skills help de-escalate tense encounters—and why those same skills are essential in business and everyday life.Scott also shares his four-part communication framework featured in his viral TEDx talk and walks us thro...
2025-04-221h 08
Intrinsic Mindset PodcastMastering Communication & Leadership with Scott TillemaIn today's fast-paced world, mastering communication and leadership is essential for success, especially in high-stakes situations. In this video, we delve into invaluable tips from a seasoned hostage negotiator Scott Tillema, showcasing the power of the negotiator mindset. Discover how effective communication can transform crisis negotiation scenarios and enhance your leadership skills.Join us as we explore techniques that incorporate emotional intelligence and emotional agility, helping you navigate conflicts with confidence. Whether you're in corporate training, business coaching, or simply looking to improve your interpersonal skills, this video offers practical insights into conflict resolution and negotiation techniques...
2024-10-2531 min
Unleashed - Elevate Your Leadership ImpactUnleashed E69: Scott Tillema - Navigating Difficult ConversationsIn this enlightening Unleashed episode, dive deep into the art of navigating hard conversations with compassion and empathy.
Join host Jeff Tetz as he unpacks insights from a seasoned crisis negotiator, Scott Tillima. From facing audiences of hundreds to managing high-stress situations, Scott shares invaluable lessons learned through his experiences.
Gain a fresh perspective on humanity, understanding that pain and imperfection are universal. Explore the importance of leading with compassion in difficult dialogues, and discover practical tips for fostering connection and resolution. Scott's expertise shines through as he offers guidance on conflict resolution and negotiation...
2024-04-1056 min
Demystifying MoneyMastering Negotiation Skills with Scott TillemaIn this enlightening episode of "Demystifying Money," Scott Tillema, a seasoned negotiator, delves into the nuanced art of negotiation and influence. Discover key strategies for managing emotions, conversations, and conflicts in both personal and business realms.The psychological underpinnings of triggers and the evolutionary roots of our fight or flight response.Vital active listening skills and their eight components, as outlined by former FBI trained negotiator Scott Tillema.Scott's journey from government service to entrepreneurship and the valuable lessons learned from hostage negotiation applied to business.Techniques for improving negotiation outcomes, including preparation, non-verbal communication, and embracing rejection.Managing...
2024-04-0851 min
Sage Thought Leadership PodcastThought Leader - Scott Tillema on applying crisis negotiations to businessScott Tillema discussed the importance of negotiation skills in various fields, particularly business, and how techniques used in crisis negotiations can be applied to business situations. Scott emphasized the need for emotional intelligence, self-regulation, and effective communication in difficult conversations. He also discussed the importance of authenticity, practice, and persistence in maintaining genuine connections and achieving desired results. Lastly, Scott shared his role models and invited listeners to connect with him for speaking or corporate negotiation inquiries. Scott Tillema is a retired SWAT hostage negotiator with over 20 years of law enforcement experience in the Chicago area. Educationally...
2024-03-2811 minSage Thought Leadership PodcastThought Leader - Scott Tillema on applying crisis negotiations to businessScott Tillema discussed the importance of negotiation skills in various fields, particularly business, and how techniques used in crisis negotiations can be applied to business situations. Scott emphasized the need for emotional intelligence, self-regulation, and effective communication in difficult conversations. He also discussed the importance of authenticity, practice, and persistence in maintaining genuine connections and achieving desired results. Lastly, Scott shared his role models and invited listeners to connect with him for speaking or corporate negotiation inquiries. Scott Tillema is a retired SWAT hostage negotiator with over 20 years of law enforcement experience in the Chicago area. Educationally...
2024-03-2811 min
Shaping OpinionEncore: Secrets of a Hostage NegotiatorFBI-trained hostage negotiator Scott Tillema joins Tim to talk about how to negotiate when the stakes are high, even when lives are on the line. Scott teaches organizations how to use the power of life-saving negotiation principles to get results. This episode was first released March 14, 2022.https://traffic.libsyn.com/secure/shapingopinion/334_-_Scott_Tillema_Secrets_of_a_Hostage_Negotiator.mp3Scott Tillema was trained by the FBI in hostage negotiating. He spent over seven years as a negotiator with the Northern Illinois Police Alarm System Emergency Services Team. This one of...
2024-03-0458 min
I See What You're SayingCrisis Negotiation Communication Techniques | Scott TillemaIn this episode, I had the pleasure of delving into the intricate art of crisis negotiation communication techniques with expert guest Scott Tillema. We explored the profound impact of nonverbal cues, attentive listening, and understanding human behavior in high-stakes situations. From hostage negotiations to everyday business conversations, we uncovered invaluable insights that can be applied to enhance our communication, build trust, and achieve favorable outcomes. Join me in unlocking the secrets to effective communication and negotiation in both personal and professional relationships in this compelling episode.Timestamps: (00:00) Understanding emotions and communication in personal c...
2024-02-141h 08
It Starts With YouLearning How To Negotiate For A Better Life from Former Hostage Negotiator Scott TillemaInternationally recognized crisis negotiator and professional keynote speaker Scott Tillema joins me for an eye-opening conversation about the art of negotiation and how it can help you reach your goals!Known and respected for his skills in negotiation, conflict resolution and influence, Scott provides us with insights on:• Why negotiation starts with understanding yourself• The reason why you're triggered and how to deal with it• The importance of examining both failures and successes• Why you should not be aiming for a 100% success rate in negotiationsPlus, learn what it means to negotiat...
2023-11-1441 min
Kellums & Grossi PodcastFrom Fear to Freedom: Conflict Resolution with Scott TillemaEver wondered how to navigate through difficult conversations without losing your cool? Then tune in to this fascinating chat with Scott Tillema, a seasoned hostage negotiator and renowned professional speaker. Scott takes us on a captivating journey from the pressure-cooker settings of hostage negotiations to the high-stakes world of public speaking. He shares his unique paradigm on approaching conflicts and the importance of creating a safe space for constructive dialogue. Scott's philosophy of leaning into fear led him to the TEDx stage in 2016 and, possibly, to your earbuds today. He brings a wealth of insights from his...
2023-10-2651 min
The Even Better Podcast4 Hostage Negotiation Tactics that Will Reshape Your LeadershipSinikka Waugh and Scott Tillema discuss 4 Hostage Negotiation Tactics that Will Reshape Your Leadership. Scott Tillema (TILL’-uh-ma) is a professional keynote speaker and partner at The Negotiations Collective, a negotiations and conflict resolution training firm. He has over 20 years of municipal law enforcement experience in the Chicago area and is an FBI trained hostage negotiator who spent many years negotiating with one of the largest SWAT teams in the United States. Educationally, Scott holds a master’s degree in psychology and has received negotiation training at Harvard University’s Program on Negotiation. Scott is a reco...
2023-09-1836 min
Collisions YYCScott Tillema, The Art of Negotiations - From a Skilled Hostage NegotiatorIn this episode, get an education on the key to successful negotiations with Scott Tillema, Partner at the Negotiations Collective. You’ll get a blueprint for respectful conflict resolution and gain an understanding of the role negotiations play in leadership, building culture and more.The episode is sponsored by Givesome, an online charitable giving platform that allows companies to engage with their employees to promote charitable giving. Visit their website to learn more: https://www.givesome.orgWe’re on social media! Follow us for episodes you might have miss...
2023-08-0152 min
Success Story with Scott D. ClaryLessons - Crisis Communication Lessons & Negotiation | Lt. Scott Tillema, FBI Trained Hostage Negotiator➡️ Like The Podcast? Leave A Rating: https://ratethispodcast.com/successstory ➡️ Join Our Free Slack Community To Up-Skill Yourself: https://bit.ly/3IY8kwK In this episode of "Success Story: Lessons," we had the privilege of sitting down with Sergeant Scott Tillema, a real-life hero and expert in negotiation. As a respected member of the FBI trained hostage negotiation team and a longstanding officer at the Schaumburg (IL) Police Department, Scott has spent countless hours navigating high-stakes, high-stress situations.Through our chat, Scott shared that the skills he's honed...
2023-06-2509 min
Shane Ray ShowNegotiCON: Using Intelligence to Unlock Creative ThinkingHot on the heels of its remarkable debut in Prague in 2023, we are bringing back the Negoticon Negotiation Confernece experience! Here's a quick snapshot of the show's esteemed guests:🎙️ Jan Mexo Rehak, the visionary Founder of NegotiCON, with a rich background in negotiation training.🎙️ Tomáš Burda, a dynamic sales director at NegotiCON.com and Expodia.me, with a knack for networking and business development.🎙️ Ewen Extier, a seasoned professional negotiator with a specialization in conflict resolution and mediation.🎙️ Matthias Bullmahn, a negotiation expert with a diverse portfolio including #hr, #agile, #leadership, and more.
2023-06-2255 min
Negotiate AnythingConnecting for Influence: Insights from Crisis Negotiation Leader Scott TillemaRequest A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/Unlock the secrets of influence and negotiation in this eye-opening episode. Join host Kwame Christian as he delves into the power of connection with renowned negotiation expert Scott Tillema. Discover the principles and strategies that will amplify your influence and build meaningful connections. Don't miss this opportunity to gain insights from a nationally recognized leader in crisis and hostage negotiations.About Scott Tillema:Scott Tillema is a nationally recognized leader in the field of...
2023-06-0344 min
The On Purpose PodcastEp. 201 - Scott TillemaScott Tillema is a FBI trained hostage negotiator with 20 years of law enforcement experience. Scott now teaches organizations how to use the power of life saving negotiation principles to enhance their business.Scott's TedTalk, The Secrets of Hostage Negotiators, has over 1 million views on YouTube.Connect with Scott on LinkedIn. Visit his websites here and here Want more The On Purpose Podcast?Find full episodes and more!Check in on Instagram , FacebookFind Us on iTunes, Spotify and anywhere you listen to podcasts!Want to connect with Jerrod? Linkedin, Instagram
2023-03-3051 min
Voice of a Lion026. Inspirational Shorts. Listen to 23 shorts from prior episodes to start 2023. HAPPY NEW YEAR!Here are 23 inspirational shorts for from prior episodes to start your 2023. HAPPY NEW YEAR form Voice of a Lion!
Here is the order and episode of the Voice of a Lion guests
1. 11 Tom Ziglar.
2. 22 Scott Tillema.
3. 23 Kim McManus.
4. 01 Brian Colòn.
5. 03 Monique Jacobson.
6. 10 Nic Mckinley.
7. 12 Gail Miller.
8. 19 Adrian Perez.
9. 02 Maria Guy.
10. 15 Mike “The WIZZARD” McCabe.
11. 05 Rebecca Leatham.
12. 20 Steve Maestas.
13. 18 Dominic Done.
14. 06 General Miguel Aguilar.
15. 21 John Patten.
16. 24 Steve Stucker.
17. 07 Holly Slade.
18. 04 Sheriff Manny Gonzales.
19. 08 Rhiannon Samuel.
20. A short Wesley Towne.
21. 25 Brian Bushway.
22. 17 Jim Gay.
23. 16 Brian Alired.
2023-01-0142 min
I Wish They Knew(Ep. 111) Scott Tillema: Lead like a hostage negotiatorIN EPISODE 111:
To achieve the best outcomes, hostage negotiators don't use force or control. They forge a connection built on understanding, attentiveness and respect. In Episode 111, Scott Tillema shows us how to communicate in high-stakes and high-stress situations. He shares four principles used by hostage negotiators to gain influence, shows how just two words can lead to breakthroughs, and describes the powerful effect of making small changes in our conversational tone and timing. When applied to everyday conversations about work and relationships, these techniques can help you turn tense interactions into transformative results.
ABOUT SCOTT TILLEMA:
Scott Tillema is a F...
2022-12-1313 min
I Spent A Day With...I Spent A Day With HOSTAGE NEGOTIATORSNEW CLOTHING LINE DROP: http://padilla.store/
I spent a day with Hostage Negotiators to learn the truth about how they communicate in dangerous situations and the importance of listening.
Sponsors ▸This episode is sponsored by BetterHelp — go to http://betterhelp.com/padilla to get 10% off your first month! ▸ Get a 30 day free trial when you go to http://dipseastories.com/padilla
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🧨HUGE thank you to Joe:
▸ LINKED IN - https://www.lin...
2022-10-0927 min
Tell Me PodcastEpisode 012- Scott Tillema: FBI Trained Negotiator, Active Duty Police Lieutenant and Keynote SpeakerOn this episode I have a chat with Scott Tillema.
As a relatively junior Police Constable I remember watching Scotts Ted Talk based around Crisis Negotiation and the four principles: Understanding. Timing. Delivery. Respect.
Scott is an active duty police officer who operates in one of the largest municipal SWAT teams in the US. He is also an FBI trained Negotiator,
keynote speaker and a senior member of the Negotiations Collective.
I think this position of being an active duty police officer and also engaging in the private sector puts Scott in an incredible position of having direct up to d...
2022-08-2652 min
How to Be Awesome at Your Job792: How to Handle Negotiations and Difficult Conversations Like an Expert Hostage Negotiator with Scott TillemaScott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse. — YOU’LL LEARN — 1) Two powerful skills to help you connect with anyone 2) A handy strategy to get people to listen in closely 3) What people want to hear during emotional conversations Subscribe or visit AwesomeAtYourJob.com/ep792 for clickable versions of the links below. — ABOUT SCOTT — Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations...
2022-08-1530 min
How to Be Awesome at Your Job792: How to Handle Negotiations and Difficult Conversations Like an Expert Hostage Negotiator with Scott TillemaScott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse. — YOU’LL LEARN — 1) Two powerful skills to help you connect with anyone 2) A handy strategy to get people to listen in closely 3) What people want to hear during emotional conversations Subscribe or visit AwesomeAtYourJob.com/ep792 for clickable versions of the links below. — ABOUT SCOTT — Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations Collective. He is a nationally recognized leader in the field of crisis and hostage negotiations, training thousands of negotiators across the country...
2022-08-1532 min
The Last 10%Scott Tillema | Connection - Hostage negotiator shares systematic approach to creating connections and influenceScott Tillema is an FBI-trained hostage negotiator and active law enforcement officer. Scott teaches organizations how to use the power of life-saving negotiation principles to enhance their work. He has developed a powerful model for safely resolving crisis situations, which is now being recognized and adapted by the private sector for use in sales, communication, influence, and leadership.We talk on the show about a systematic way to build connection and influence with people. Scott shares some intense stories about how he builds connections in life and death situations. You can book Scott for a speak...
2022-08-0943 min
Time to ResetFrom Crisis Negotiation To Leadership Influence: Utilizing Negotiation Principles With Scott TillemaCommunication is an essential tool for productivity and organizational growth. How can you widen your leadership influence? Join your host Penny Zenker as she dives into a conversation with Scott Tillema on bridging the gap from crisis negotiation to leadership influence. Scott is an FBI-trained hostage negotiator and active law enforcement officer. In this episode, he shares valuable insights on how organizations can recognize opportunities and utilize negotiation principles to enhance their work. He also explains how he helps during critical and chaotic moments of people’s lives and maps out situations for clearer understanding. Tune in for clarity an...
2022-07-0127 min
Negotiations Ninja PodcastThe 4 Pillars of Building Bonds, Throwback with Scott Tillema, Ep #292If someone is facing imminent harm and you’re the only person available, what do you do? Do you know how you would handle yourself in a crisis? In this throwback of Negotiations Ninja, Scott Tillema shares the 4 pillars of building bonds. These pillars will help you form a genuine connection to help someone in need. Scott is a police officer and trained negotiator with extensive experience. His expert advice just might get you through a crisis—don’t miss it.
2022-05-3038 minVoice of a Lion022 The Circle of Negotiation. Lessons from a Hostage Negotiator Scott Tillema.Scott Tillema shares how the circle of negotiation in a crisis or hostage situation is the same circle used in business, sales and personal success. Lieutenant Scott Tillema is a FBI trained hostage negotiator having 19 vears of police experience with the Schaumburg (IL) Police Department, where he currently serves as the training coordinator. Lt. Tillema spent seven years as a negotiator with the NIPAS Emergency Services Team, one of the largest multi-jurisdictional municipal SWAT teams in the United States.
Educationally, Scott holds a bachelor's degree in behavioral science and a master's degree in psychology. He has also received negotiation training...
2022-03-3124 min
Leading the RoundsWhat Hostage Negotiation Can Teach Us About Effective Communication with Scott TillemaIntro: Scott Tillema is an FBI trained hostage negotiator and active law enforcement officer. Scott teaches organizations how to use the power of life saving negotiation principles to enhance their work. He has developed a powerful model for safely resolving crisis situations, which is now being recognized and adapted by the private sector for use in sales, communication, influence, and leadership. He was invited to the most famous speaking stage in the world, TED, to share his approach to negotiation. His talk, "The Secrets of Hostage Negotiators" has amassed over one million vi...
2021-12-0645 min
Conflict, Power & PersuasionScott Tillema - Verbal Influence: Applying Key Principles of Crisis and Hostage NegotiationsScott Tillema is a nationally recognized leader in the field of crisis and hostage negotiations, passionately training thousands of police negotiators across the country in verbal influence. He has developed a powerful model for safely resolving crisis situations, which is now being recognized and adapted by the private sector for use in sales, communication, influence, and leadership.
Some topics discussed include:
-The FBI’s staircase model
-Role of emotion in negotiation (and how to address them)
-Active listening
-The need for creating autonomy as a negotiation strategy
-The i...
2021-11-251h 01
Life Negotiations with Lousin MehrabiLessons From A Failed Crisis Negotiation With Hostage Negotiator Scott TillemaLieutenant Scott Tillema is an FBI trained hostage negotiator and trainer whose popular TED Talk has amassed nearly 1.2M views. What made his appearance on the TEDx stage so memorable was his decision to tell the audience about an unsuccessful negotiation that resulted in the loss of life. Rather than share one of his many successes, Scott openly shared a difficult negotiation experience that has impacted him to this day. During our conversation, Scott explains how he has negotiated with himself in difficult times, why adaptability and acceptance are the keys overcoming challenges, and the unique way he is teaching...
2021-07-1225 min
Verbal Shenanigans#365-Scott Tillema, Hostage NegotiatorNow I know it has been a whole week since we’ve been with you, and your go through some emotions, but we have a guest here that’s here to talk you down. Scott Tillema has worked with Chicago police department and an FBI trained hostage negotiator. We discuss the road to doing negotiations and his reasoning to go into the field, the techniques in dealing with these situations, and his work now in teaching organizations how to use these technique principles to enhance their work. Scott was very informative and fun to speak with, so take a brea...
2021-07-061h 31
Partner Up! with Amy CarrollDiscover the Secrets of Negotiation ProsDo you sometimes find yourself in the middle of a negotiation and it all starts going south? Do you want to learn the secrets of what the pros know?
In this episode I interview Scott Tillema, police officer and FBI trained hostage negotiator.
Whether you are negotiating with your teenager or an on important business deal, Scott shares the mindset and framework to help you be more successful!
2021-05-0700 min
Behavior BitchesScott Tillema: Our biggest fanOn episode 75 the Bitches bring on the one and only Scott Tillema! You may remember him from our hostage negotiation episode, where we dissected his Ted talk through a behavior analytic lens. After that episode Scott reached out to us and the rest is history! Scott has connected us to so many of our amazing guests, continually cheers us on after each episode and is just an all around genuine human! Not to mention all of his credentials and amazing negotiation skills. We could not be happier that we finally got Scott on the show to dive deeper into the...
2020-11-231h 02Negotiations Ninja PodcastSuicide Prevention: What you NEED to KnowMany people are struggling in the midst of the Coronavirus crisis. Some have lost their jobs and were the only source of income for their family. Others have become ill or know someone who has passed away. Many people feel lonely and isolated from loved ones and are struggling with thoughts of suicide. What do you do if a friend or family member is suicidal? What are some suicide prevention tips? What resources are available to guide you? Scott Tillema shares important suicide prevention strategies in this episode of Negotiations Ninja. Do not miss it. Scott is a...
2020-08-1023 min
Success Story with Scott D. ClaryLt. Scott Tillema, FBI Trained Hostage Negotiator | Crisis Communication & BusinessIn this week's episode we sit down with Scott Tillema, FBI Trained Hostage Negotiator, Veteran Police Lieutenant and TedX Speaker. Scott Tillema is a rising thought leader in crisis and hostage negotiations. He is invited to speak at many hostage negotiation conferences across the US, and is viewed by his peers as a reference in difficult negotiations. For 7 years, Scott conducted negotiations for the largest multi-jurisdictional municipal SWAT team in the US. Currently, Scott is a Lieutenant with a Chicago area police department and has 17 years of police service. His experience and knowledge in h...
2020-05-061h 03
Innovator Diaries. A show about creativity, problem solving, growth and leadership.Ep 098 Hostage Negotiatior Police Lieutenant and Negotiation Instructor, Scott TillemaIn this interview, Scott shares his experiences as an expert negotiator and as a trainer of hostage negotiators. He also talks about how he handles the most difficult negotiations through 4 useful principles. Scott also discusses the power of listening and what it really means to be open and receptive to information.
2020-05-0456 min
Behavior BitchesPut the Gun DownToday’s episode is #InterestingAF if we say so ourselves. Liat’s new obsession is researching how to successfully negotiate a hostage situation. You know, something very important in case this ever comes up when walking down the street. Okay, kidding...hopefully. Anyways, Liat has pulled Casey in on this #obv and she’s kinda obsessed with the topic too. We are no experts on this but we’re damn good at doing our due diligence and translating what we learn into #BehavioralBreakdowns. Tune in baby!
Show notes:
The Secrets of Hostage Negotiators | Scott Tillema
https...
2019-11-2536 min
Negotiations Ninja PodcastInfluencing Skills Of A Suicide Hotline Volunteer And Sales Professional, with Shane MartinEveryone involved in sales, procurement, or negotiations of any type needs to develop the influencing skills that make them effective. We are all influencers in one way or another (for bad or good) and intentional focus on making those innate skills work for us can have great results. Shane Martin reached out to me because he has found that the same influencing skills he uses in his sales career are also powerfully effective in his role as a volunteer at his local suicide hotline. Join us for this conversation. We dive into influence, persuasion, and spend a...
2019-10-0734 min
Negotiations Ninja PodcastControlling a CrisisYou're in a situation that's looking like it's quickly turning into a crisis situation. What do you do? You're in a situation where someone might harm themselves or someone else. What does it take to control and resolve the crisis? Scott Tillema, a police negotiator shares the steps you can take to control of the situation. Scott talks about mental health and what you can do for your loved ones who may be struggling. These are long overdue conversations that we're starting to talk about more and more. ALL SHOW NOTES AND LINKS AT: negotiations.ninja/podcast
2019-02-2540 min