Shows
Stacking HabitsFuture-Proof Your Brand: Adapting to an AI-Driven Customer Experience | Tygh WaltersHow will AI transform customer support over the next few years? Tygh Walters from SellerSmile joins us this week to explore this topic. His company provides outsourced eCommerce customer support for clients across a wide range of industries. We dig into the "touchiest" aspects of customer support: money, time, and respect. Lastly, we discuss what it means to bring human elements into the realm of serving customers. Enjoy this futuristic discussion that is grounded in qualities that humans will ALWAYS desire.Takeaways:Customizing customer service approaches like tone and language for different client...
2024-04-2451 min
Keep Smiling: The E-Commerce Customer Experience PodcastTrademarks, IP and Customer ExperienceShow notes: SellerSmile.com/042 Tools and resources: -- USPTO Learning Resources -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquir...
2024-03-0511 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 041 - Setting SPF, DKIM and DMARC Domain RecordsShow notes: SellerSmile.com/041 Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the...
2024-02-2612 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 040 - Intro to Email AuthenticationShow notes: SellerSmile.com/040 - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold their brand integrity. At its core, email authentication involves verifying the legitimacy of an email sender and ensuring that emails are delivered securely. Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a...
2024-02-1910 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 039 - 5 Best Practices for Your Customer Service Email AddressShow notes: SellerSmile.com/039 - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered! Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq >>> Leave us a review and rating wherever you get your pod...
2024-02-1207 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 038 - E-Commerce Customer ServiceShow notes: SellerSmile.com/038 >>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team since 2017.
2024-02-0511 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 037 - What is "Customer Service"?Show notes: SellerSmile.com/037 - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT. Customer service is HUGE for any business so taking the right perspective on it can make all the difference. >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team since 2017.
2024-01-3009 minKeep Smiling: The E-Commerce Customer Experience PodcastEp. 036 - Reintroduction to SellerSmile and the Podcast What’s next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take! Thanks for listening :) This show is produced by SellerSmile, your e-commerce customer service team. Stay safe and keep smiling! 🙂 Produced by SellerSmile
2024-01-2206 minKeep Smiling: The E-Commerce Customer Experience PodcastEp. 035 - Tygh's Interview on The Checkout with Adii Pienar of CogsyThis episode is a recent conversation I had with author and 3x founder, Adii Pienar. After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers. In this conversation we review how SellerSmile got it's start and some interesting ideas around customer experience, customer service, artificial intelligence. In particular, and related to Cogsy, we talk about the perils of stocking out. Cogsy helps sellers develop a system to to manage inventory levels by reading historical data and forecasted events. Try Cogsy with...
2023-02-1744 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalanceIn my conversation with Nathan, we discuss what he's up to now, three years after the FreeUp acquisition. He describes how he started EcomBalance and Outsource School during the pandemic, the nuances of bookkeeping and accounting for e-commerce businesses, and life as a new foster parent! Nathan has a ton of energy and a passion for customer service, instilled during his time working at Firestone. He carries that with him today in the way he graciously caters to the clients, customers, and freelancers of his various companies. Enjoy my conversation with Nathan Hirsch! ...
2022-11-2330 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 033 - A Career in Customer Service with Jace of SellerSmileJace, from Marikina City, Philippines, has made her career in different roles related to customer service. From Cricket Wireless to e-commerce with Seller Labs and Snagshout where she met Michael and Tygh. Today, Jace is a Customer Experience Specialist at SellerSmile, specializing in account management and internal training. Full video interview: https://www.sellersmile.com/033
2022-06-2134 minKeep Smiling: The E-Commerce Customer Experience PodcastEp. 032 - Digital Nomading and Remote Work with Yasine Honerkamp of SellerSmileShow notes: sellersmile.com/032 This is a discussion with Yasine Honerkamp, a Customer Experience Project Manager at SellerSmile. We talk about how Yasine travels the world (Portugal, Spain, Morocco and more) while working in customer service. Yasine recounts how he had to adjust his life and travel plans after the COVID pandemic took affect. Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the p...
2022-06-0739 min
Keep Smiling: The E-Commerce Customer Experience Podcast9 Customer Service Mistakes Amazon Sellers Make and How to Avoid Them (WEBINAR) Today I’d like to share the audio from a recent webinar I cohosted with Katie, Kenly, and Brittany of Kaspien. They're wonderful people and know a ton about Amazon customer service! Kaspien is “tech- enabled growth marketplace based out of Spokane, Washington. They offer a range of services. I’ve met some of their leadership and they’ve been an Amazon seller since 2008! They know their stuff. They introduce themselves much better than I could at the beginning of the presentation. Show notes: sellersmile.com/031 Show Links Kaspien Support the show! >>> Le...
2021-09-0256 min
Master The MarketplaceTHE FUTURE OF CUSTOMER SERVICE IN ECOMMERCETygh Walters is the Co-Founder and CEO of SellerSmile, a company that outsources e-commerce customer service. They are a one-stop customer service solution for all of your e-commerce channels, including Amazon, Shopify, eBay, Walmart, and more. SellerSmile will manage your customer interactions for you to ensure your customer satisfaction is always outstanding! This new business model for customer service will give your customers the best online shopping experience. Tygh and our CEO Kunal will discuss what this new approach to outdated customer service has done to e-commerce and what lies ahead for the future.
2021-07-0627 min
Keep Smiling: The E-Commerce Customer Experience PodcastContact AMZ Buyers from Customer Reviews on the Brand DashboardShow notes: sellersmile.com/030 In June 2021, Amazon released an update to their Customer Reviews on the Brand Dashboard feature. Here’s a helpful screencast of this new feature, Tygh introduces this feature and shows you how to use it with your own brand! Show Links Amazon Brand Registry. VIDEO Screencast on YouTube: Contact Amazon Buyers from Customer Reviews on the Brand Dashboard. Support the show! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the...
2021-06-2809 min
Keep Smiling: The E-Commerce Customer Experience PodcastX-Cart & Tyler Henderson; Customer Experience SpotlightTygh catches up with a long-time friend and former coworker, Tyler Henderson. Tyler shares his take on e-commerce customer experience, from working with affiliates at Seller Labs to his activities as a global account executive at X-Cart. Tyler Henderson is a Global Account Executive at Seller Labs and X-Cart and a regular speaker on all-things eCommerce. X-Cart works with more than 38,000 brands that did more than seven billion in sales in 2020. X-Cart is the open code eCommerce platform that is the most flexible, scalable, and affordable solution focused on your business success. Paired with their parent company...
2021-06-1446 minKeep Smiling: The E-Commerce Customer Experience PodcastEp. 028 - Amazon Communication Guidelines Update (November 2020)Amazon announces an official update to their Communication Guidelines, effective November 3rd, 2020. These updates will change communication between sellers and Amazon buyers, influencing the ways sellers use Buyer-Seller Messaging to run their businesses and represent their brands on Amazon. Michael and Tygh review Amazon’s full update and annotate with their thoughts and comments along the way. Show notes: sellersmile.com/028 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry re...
2020-10-1730 min
Keep Smiling: The E-Commerce Customer Experience PodcastShopify + Walmart Partnership and eCommerce Marketplace Expansion“Walmart Expands Its eCommerce Marketplace to More Small Businesses” June 15, 2020 By Jeff Clementz, Vice President, Walmart Marketplace Show notes: sellersmile.com/027 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team.
2020-07-0212 min
Keep Smiling: The E-Commerce Customer Experience PodcastTop 5 Lessons Learned from COVID-19We cover the top 5 lessons learned while running an e-commerce customer service agency during COVID-19. Show notes: sellersmile.com/026 Catch our first COVID-19 episode from 3/17/20 here: sellersmile.com/024 Catch our second COVID-19 episode from 3/27/20 here: sellersmile.com/025 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team.
2020-06-2447 min
Keep Smiling: The E-Commerce Customer Experience PodcastCOVID-19 Update: FBM Tips and Amazon, eBay, and Walmart Announcements (3-27-20)(Updated 3/27/20). In our second COVID-19 update, we review how the ongoing Coronavirus outbreak is affecting e-commerce customer service, including considerations for FBM and special announcements from the major e-commerce platforms: Amazon, eBay, and Walmart. Catch our first COVID-19 episode from 3/17/20 here: sellersmile.com/024 Show notes: sellersmile.com/025 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling@sellersmile.com. This show is...
2020-03-2820 min
Keep Smiling: The E-Commerce Customer Experience PodcastCOVID-19 and Strategies for Amazon and Online Customer Service (3-17-20)We review how the COVID-19 outbreak is affecting our clients’ e-commerce businesses, plus ways to prepare your support team to communicate supply chain disruptions to your customers. Show notes: www.sellersmile.com/024 Want to support the show?! >>> Leave a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast? >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team.
2020-03-1717 min
Keep Smiling: The E-Commerce Customer Experience PodcastChanges to Amazon Product Reviews + Customer Service Rating (beta)Today's episode is the 2nd part of a conversation Michael and I had a few weeks ago in November 2019. We review two recent changes in Amazon, textless Product Reviews + the Customer Service Rating (beta) feature found inside Buyer-Seller Messaging. Show notes: www.sellersmile.com/023 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast? >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile...
2019-12-1713 min
Keep Smiling: The E-Commerce Customer Experience Podcast1 Million on Shopify + Amazon "Request a Review" Button + Missing Customer Data in Seller CentralToday's episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from early November 2019. Show notes: www.sellersmile.com/022 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team.
2019-11-2117 min
Keep Smiling: The E-Commerce Customer Experience Podcast2019 Amazon Holiday Guide ReviewTygh reviews Amazon's Holiday Guide with a screen share and a festive costume! Watch the video: https://youtu.be/sqHct2DFQMw Show notes: https://www.sellersmile.com/021
2019-11-0910 min
Keep Smiling: The E-Commerce Customer Experience PodcastAmazon Brand Messaging Pilot Program PreviewA preview of what we know about Amazon Brand Messaging and why it will be important to Amazon sellers. Show notes: https://www.sellersmile.com/020
2019-10-2722 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 019 - FBA Repackaging, Shopify Chat, and the New A+ Content: E-Commerce Customer Service Roundup (9/24/19)Today's episode is a variety of the most interesting e-commerce customer service related news, updates, and articles from late in Q3, 2019. 1- FBA repackaging and refurbishment services required? (2:21) 2- Shopify Chat for iOS launched in August. (15:29) 3- “Enhanced Brand Content” is now called “A+ Content.” (23:22) Show notes: www.sellersmile.com/019 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Do you have an inquiry related to the podcast? >>> Email us!: keepsmi...
2019-09-2633 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 018 - CX Spotlight with Dr. Ryan Hamilton of Emory UniversityIn our second CX Spotlight episode, we shine a light on Ryan Hamilton, a marketing professor that studies decision making at Emory University. In this conversation, we cover Ryan's background and experiences that led him to the work he does today and his opinions on how the science of decision making applies in the business world and to e-commerce merchants. Show notes: www.sellersmile.com/018 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Do you have an...
2019-09-1354 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 017 - Create Emotional Connections with Your Customers with Shannon RoddyIn this episode, we talk about the emotional side of customer service with long-time colleague, Shannon Roddy. We discuss customer service through the lens of some of the best companies in the world, like Zappos and Southwest Airlines. Shannon gives tips about how hiring the right staff with positive and empathetic attitudes can play a key role in connecting with your customers. Shannon is the founder of Marketplace Seller Courses, online courses, resources and tools for Brands selling on Amazon. Shannon has worked with over 85 brands, manufacturers and private labels to set up, optimize and launch their products on Amazon. The...
2019-08-1638 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 016 - E-Commerce Customer Service Roundup (July, 2019); PII MWS API Update, Transparency Expansion, and Prime Day 2019Today's episode is a selection of the most interesting e-commerce customer service related news, updates, and articles from July 2019. This is our 3rd roundup, previous roundups include May (Ep. 007) and June (Ep. 011). Show notes: www.sellersmile.com/016 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us!: keepsmiling@sellersmile.com. This show is produced by SellerSmile, “Your e-commerce customer service team.”
2019-08-1023 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 015 - Customer Experience Spotlight on Help Scout with Mathew PattersonIn our first CX Spotlight episode, we spoke with Mathew Patterson about how Help Scout creates excellent experiences for their users, their users' customers, and for the Help Scout team themselves. Show notes: www.sellersmile.com/015 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us!: keepsmiling@sellersmile.com. This show is produced by SellerSmile, “Your e-commerce customer service team.”
2019-08-0250 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 014 - Online Reputation Management for Your E-Commerce Brand What is reputation management and why is it important? Where does online reputation management happen? Best practices for reputation management. Show notes: www.sellersmile.com/014 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us!: keepsmiling@sellersmile.com. This show is produced by SellerSmile, “Your e-commerce customer service team.”
2019-07-2745 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 013 - Customer Reviews on the Amazon Brand DashboardWe recently discovered an exciting update related to reputation management for Amazon product reviews. This new feature, the “Customer Reviews” dashboard is compelling for several reasons. We cover the update and our top takeaways below. Show notes: www.sellersmile.com/013 Want to support the show?! >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us!: keepsmiling@sellersmile.com. This show is produced by SellerSmile, “Your e-commerce customer service team.”
2019-07-1136 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 012 - 7 Ways Amazon FBA Sellers Can Be Proactive with their Customer Service for Prime Day with Liz Fickenscher, eComEngineSellerSmile recently had a conversation with Liz Fickenscher of eComEngine and FeedbackFive. We discussed “7 Amazon FBA Customer Service Tips for Prime Day.” This year, Prime Day is scheduled to start on July 15 at midnight PT and will run for 48 hours. Make sure that your customer service systems are set up and ready to go! Review Amazon’s Prime Day guide for 2019. SellerSmile is your e-commerce customer service team. Browse SellerSmile services. We offer a free 7-day trial! Show notes: www.sellersmile.com/012 Want to support the show?! >>> Leave us a review and ra...
2019-07-0452 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 011 - E-Commerce Customer Service Roundup (June 2019); Shopify Fulfillment Network Announcement and Updated Amazon Title GuidelinesThis is our 2nd e-commerce customer experience roundup, it’s a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature. Show notes: www.sellersmile.com/011 Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile, “Your e-commerce customer service team.”
2019-07-0122 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 010 - Brick-and-Mortar vs E-Commerce Customer Service Part 2; Using Proactive Customer Service to Influence Shopper DecisionsAs an e-commerce seller, you have to ask yourself why someone is purchasing from you instead of going to a brick-and-mortar store like Walmart or Nordstrom. Think about how you can influence them not only to want to buy from you again but to tell their friends about you and leave a great review. Although you’re primarily competing for buyers' attention online, they are still thinking through whether or not buying through brick-and-mortar or online will be their best option. Your customer service, more specifically, your proactive customer service, can help them choose you! ...
2019-06-2039 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 009 - Brick-and-Mortar vs E-Commerce Customer Service; Part 1 Customer service in your typical brick-and-mortar store used to be the only kind of customer service that people dealt with on a regular basis. There were brands and companies like Nordstrom, Macy’s, Barneys, etc., that held themselves in high regard for their luxury goods and the luxury shopping experience they provided. Today, millions of shoppers are buying goods and services online. While they aren't interacting in-person anymore, e-commerce sellers still need to offer excellent customer service to stay competitive in an ever-growing global marketplace. In this episode, we ta...
2019-06-131h 05
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 008 - Creating a Strong Customer Service Strategy Webinar Q & A with Kate Valentine, Keyword PodcastOver a year ago, in May of 2018, well before we started this podcast, we joined Kate Valentine of Keyword: The Amazon Insider Podcast for a webinar entitled, “Creating a Strong Customer Service Strategy; How to increase sales using great customer service" In today's show, we’re sharing the very end of that webinar, the ~20 minutes of live Q&A we did at the end of the webinar. You can find a link to the full webinar audio in the show notes of this episode, at sellersmile.com/008 If you’re an Amazon seller looking for more high-quality audio content, take a listen...
2019-06-0723 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 007 - E-Commerce Customer Experience Roundup (May 2019); Other 3P Sellers Selling your Brand, Customer Service SOPs, and Product Review UpdatesThis is our first e-commerce customer service roundup, it's a combination of interesting topics, curated news, updates, notable social media comments, or articles we’d like to feature. Show notes: www.sellersmile.com/007 Want to support the show?? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. 😉 Have an inquiry related to the podcast?? >>> Email us: keepsmiling@sellersmile.com. This show is produced by SellerSmile, “Your e-commerce customer service team.”
2019-05-3132 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 006 - Crowdsourcing Actionable Improvements from Your Customer ServiceCompanies will pay large sums of money for market research, the feedback from their target audience is valuable and used to make strategic business decisions. In e-commerce, this feedback is plentiful and free! By systematically recording and analyzing your customer service interactions, online sellers can discover the next steps to take to improve their products and business. In this episode, we outline how to find your next great idea hiding in your customer service inbox! Show notes: www.sellersmile.com/006 Want to support the show?? >>> Leave us a review and rating...
2019-05-2349 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 005 - Proactive Customer Service on Amazon with Jeff Cohen, Seller Labs A strong customer success strategy is the base of any good business and there’s plenty of opportunities for sellers to provide better experiences to their buyers. At the same time, there’s a lot of confusion around what Amazon permits when it comes to communicating with their buyers. Jeff Cohen, CMO at Seller Labs, talks with us about providing exceptional brand experiences on Amazon, especially using proactive customer service via email messaging. Show notes: www.sellersmile.com/005 Want to support the show?? >>> Leave us a review and rating in i...
2019-05-1039 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 004 - Essentials for Your Web Store Customer ServiceAmazon FBA provides so many important customer service functions, so when it comes to managing customer service on your web store, it can be a unique struggle. In this episode, we talk about the most essentials things a seller needs to do customer service on their own website. Web store customer services essentials: #1- Ambition. Get ready, there are more opportunities and more responsibility. Without Amazon FBA, which duties are now yours and how should you handle them? #2- A store. A platform to make sales and interact with customers. #3- An email address...
2019-05-0238 minKeep Smiling: The E-Commerce Customer Experience PodcastEp. 003 - Customer Service on Amazon, Part 2Today’s episode is the second in a two-part series about Customer service on Amazon. Episode outline: 1- The next touch points of customer service on Amazon and tips/insights for each. 2- Amazon-friendly templates. Do you want to support the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. ;) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, “Your e-commerce customer service team.”
2019-04-2529 minKeep Smiling: The E-Commerce Customer Experience PodcastEp. 002 - Customer Service on Amazon, Part 1Today’s episode is the first in a two-part series about customer service on Amazon. Show outline: What is the true meaning of Customer Service on Amazon? The touch points of customer service on Amazon and tips/insights for each. Amazon-friendly templates. Do you want to support the show? >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. ;) Do you have an inquiry related to the podcast? >>> Email us: keepsmiling(at)sellersmile.com. This show is produ...
2019-04-2533 minKeep Smiling: The E-Commerce Customer Experience PodcastEp. 001 - Introduction to the Hosts, the Podcast, and the Future of the ShowWelcome to, "Keep Smiling: The E-Commerce Customer Experience Podcast." The first three episodes of our new podcast are availble today, here's the first one! :) Today’s show: Personal and professional introductions. Origin of the show in the context of our backgrounds and our business. Why a podcast? Are CS and CX are underappreciated in e-commerce? What to expect from future episodes. Who is this for and why you should subscribe. Go to this episode's show notes: https://www.sellersmile.com/001 Do you want to support the show? >>> Leave us a review and rating in...
2019-04-2523 min
Keep Smiling: The E-Commerce Customer Experience PodcastEp. 000 - Trailer: Welcome to "Keep Smiling"!Selling products online is challenging and can lead to poor customer experiences. Each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon, Shopify, artificial intelligence... We’ll discuss what matters today and what you can do to build a better e-commerce business, we’ll show you how! :) Thank you for finding our podcast, it’s hosted by SellerSmile - Your E-Commerce Customer Service team. If the introduction piqued your interest, subscribe right now, don’t wait, and when we officially launch on Thursday, April 25th, 2019...
2019-04-1900 min