Shows
Elevating Brick & MortarBringing Humanity to Your Service Model with Melissa Ng, SVP of Design and Construction at CAVAMelissa emphasizes the importance of human interaction in the dining experience, the role of continuous improvement, and the integration of sustainability practices. Sid and Melissa also discuss the evolving expectations of consumers for values-driven brands and the necessity for businesses to adapt their physical spaces to meet these demands.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Melissa Ng, SVP of Design and Construction at CAVA. CAVA is a Mediterranean fast casual restaurant chain with locations across the United States. Cav...2025-06-0639 minElevating Brick & MortarBehind the Brew: How Dutch Bros Builds for Joy, with Heather Robison, Facilities Manager at Dutch Bros CoffeeHeather Robison describes the importance of consistency and culture in creating a great customer experience. She also shares the secrets to success behind Dutch Bros’ rapid growth from a small-town coffee cart to plans for over 2,000 locations. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Heather Robison, Facilities Manager of Dutch Bros Coffee. Dutch Bros is a drive-thru coffee company founded in 1992, with over 900 locations across 18 states. GUEST BIO:Heather has over 15 years of experience in strategy and gro...2025-05-1444 minElevating Brick & MortarThe Built Environment as a Product with Eric Taylor, Founder and CEO of Salon RepublicEric discusses how Salon Republic turned physical spaces into a successful product offering by creating customizable, artistic studios for independent beauty professionals. They emphasize the importance of maintaining these environments to cater to diverse needs while staying cost-effective and resilient to wear.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Eric Taylor, Founder and CEO of Salon Republic. Salon Republic is a collective of beauty experts who share their talents side-by-side, so they can focus on growing their talent, expanding the...2025-05-0249 minElevating Brick & MortarFilling the Gap in America’s Workforce Shortage with Wyatt Smith, Founder and CEO of UpSmithWyatt discusses the shortage of skilled labor, the role technology plays in tackling this issue, and its broader impact on the economy. Wyatt and Sid address ongoing challenges in the skilled trades industry, and what innovative solutions lie on the horizon.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Wyatt Smith, founder and CEO of UpSmith. UpSmith builds technology to address skilled worker shortages, starting with gamification software to help skilled trades companies and technicians win.Guest Bio:2025-02-1240 minElevating Brick & MortarWhy Healthcare Needs Hospitality to Grow with Marcelle Parrish, CCO of ClearChoice Dental Implant CentersMeaningful change for patients comes from healthcare focused on hospitality. Marcelle Parrish emphasizes the importance of a patient-focused approach in healthcare. She says that studying, understanding, and improving each step of the patient experience is crucial.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Marcelle Parrish, CCO of ClearChoice Dental Implant Centers. ClearChoice Dental Implant Centers, equipped with innovative technology, serves more than 200,000 patients across the United States through advanced oral treatments that can help lead to better overall health an...2025-01-2437 min
Not Another CEO PodcastA Tale of Two Exits - Tom Buiocchi - Not Another CEO Podcast - Episode #27What can two wildly different exits teach us about leadership? In this episode, David Politis talks with Tom Buiocchi, a tech industry veteran with a 40-year career that spans iconic companies like IBM and HP, as well as leadership roles at high-growth startups.Tom reflects on his unique journey as a CEO, including selling ServiceChannel for $1.2 billion and handing another company back to its founder for $1. He shares lessons on building resilient teams, over-communicating during crises, and making transformative hiring decisions. This conversation is packed with insights for leaders at any stage. 2025-01-2159 minElevating Brick & MortarDesigning Spaces to Delight Customers and Shareholders with Rani Gharbie, Managing Director of Investment & Development at CitizenM HotelsRani says the hospitality industry needs disruption. He describes CitizenM’s efficient use of space, a community-driven environment, and integration of technology with a human touch.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Rani Gharbie, Managing Director of Investment & Development at CitizenM Hotels. CitizenM is a fully integrated owner-operator hotel brand, with over 30 hotels in 18 cities.Guest Bio:Rani currently oversees investment and development in the Americas at citizenM, an asset heavy owner-operator hotel group backed by G...2024-12-1842 minElevating Brick & MortarReimagining the Banking Experience with Shaun Rowley, Head of Market Experience at CapitalOneShaun discusses Capital One’s mission to integrate technology with human interaction to create welcoming, community-oriented spaces that offer more than traditional banking services.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Shaun Rowley, Head of Market Experience at Capital One. Capital One is a bank built on digital tools and human connections. Their approach to banking aims to be a personal one through their cafes.Guest Bio:Shaun Rowley leads the Market Experience team with Capital One’...2024-11-2028 min
Your Project Shepherd Construction PodcastEP 90 | From Chaos to Clarity: AI-Powered Construction Management with Ressio & CEO Mitchell KasselmanConstruction management is often a 24/7 job—late-night client emergencies, constant project updates, and unending challenges. But in 2024, technology is transforming the industry, giving builders back control of their time and operations.
In this episode, Mitchell Kasselman, CEO and Co-founder of Ressio Software, joins host Curtis Lawson to discuss how AI-powered software solutions are reshaping the construction industry, improving both business efficiency and quality of life for custom builders.
Mitchell, a former McKinsey consultant and ServiceChannel leader, shares how construction management software can simplify complex processes, streamline communication, and prevent those late-night work crises. Together, they ex...2024-11-0833 minElevating Brick & MortarPursuing Innovation in Franchising with Sanjay Jain, Chairman of the National DCP Board of DirectorsSanjay shares how to run a successful franchise by following brand processes and adjusting to the shift towards digital, loyalty-driven operations. He also discusses the value of enterprise risk management, compliance, and consistency. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Sanjay Jain, the Chairman of the National DCP Board of Directors and independent franchise business owner. NDCP brings global expertise in strategic sourcing, distribution, restaurant solutions, business services, and supply chain to serve Dunkin’, one of the world’s leading...2024-11-0639 min
Professional Builders Secrets157. Manage Projects With AI With Mitchell KasselmanProfessional Builders Secrets brings you an insightful episode with Mitchell Kasselman, Co-founder & CEO of Ressio Software. In this episode, Mitchell dives into the ways AI-powered construction management software can streamline building companies' processes and how builders can make the best software choices to optimise their businesses.
This episode is sponsored by Apparatus Contractor Services, click the link below to learn more:hubs.ly/Q02mNSsG0
INSIDE EPISODE 157 YOU WILL DISCOVER
The challenges builders face with legacy software and spreadsheets
How Ressio simplifies job management and enhances client communication
...2024-10-2429 minElevating Brick & MortarThe Built Environment Enters Its Smart Era with Richard Leurig, President of AccruentRichard and Sid discuss the balance between advancing technology and addressing current business needs, including the importance of AI in adding to human capital. Richard describes his vision for the future: one that’s approaching faster than we think.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Richard Leurig, President of Accruent. Accruent is the world’s leading provider of intelligent solutions for the built environment. They set new expectations for how organizations can use data to transform the way they m...2024-10-2340 minElevating Brick & MortarThe Future of Fitness with Mike Gray, President of Rumble Boxing and Former President of Club PilatesIt can be hard to establish reliable culture and community in a standardized physical environment. Mike Gray describes how he does so across his franchises, and what makes for good franchise management.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Mike Gray, President of Rumble Boxing. As a relatively new boutique HIIT fitness center, Rumble has been a franchised brand for 3 years and has over 80 studios and counting.Guest Bio:Mike Gray is a veteran fitness professional wi...2024-10-0935 min
Beyond Built: The Future of Facilities and Asset ManagementDriving Tech and Human Efficiency in the Modern WorkplaceToday we speak with Rudy Salinas, Senior Manager, Marketplace Strategic Partnerships & BD at ServiceChannel. ServiceChannel is the leader in facilities management software and contractor sourcing. Their software lets you manage all maintenance activity from a single platform.Rudy discusses the biggest trends and challenges of facilities management. Rudy says that challenges include underused spaces, lack of candidates for facilities roles, and a need for greater sustainability. The industry’s strengths, however, lie in the people behind the scenes, higher efficiency thanks to AI, and new methodologies.Key quote: “The heart of facility management, if I...2024-10-0239 minElevating Brick & MortarBreaking Down Silos with Dave Tarantelli, VP of Systems at CitizensDave discusses the evolution of his career, the importance of data-driven decision-making, and adapting along with consumer behavior.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Dave Tarantelli, VP of Systems at Citizens. Citizens Financial Group, Inc. is one of the nation’s oldest and largest financial institutions. Citizens offers a wide range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Guest Bio:David brings 20 years of hands...2024-09-2546 minElevating Brick & MortarWhy Variety and Consistency Wins with Brian Nay, Director of Field Services at RaceTracBrian describes how Racetrac has evolved to fill the needs of the modern consumer. He and Sid discuss the importance of technology in maintaining operational efficiency, and how to deliver a consistent customer experience.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Brian Nay, Director of Field Services at RaceTrac. Racetrac, a family-owned company, owns and operates more than 550 RaceTrac gas and convenience store locations across seven southern states, and more than 200 RaceWay stores in 12 states across the Southeast....2024-09-1133 minElevating Brick & MortarSeason 4 TrailerFor the past three seasons, Sid has talked with thought leaders from across various industries and functions. They've discussed the impact of the built environment on delivering on your brand promise, combatting the skilled trades gap, the customer of the future, and more. In Season 4, we’re digging even deeper into the world of physical retail. Join us as we speak with the visionary leaders that are shaping our industry.
2024-08-2701 min
CEO Sales Huddle with Che BrownHow Freshpet’s Smart Sales Strategy Boosted Their Bottom Line | CEO Sales Huddle with Che Brown
Freshpet makes yummy, fresh food for dogs and cats. They have cool, refrigerated kiosks in over 20,000 stores like Target and Walmart. But they had a big problem: their refrigeration systems often broke down. Freshpet used a third party to handle repairs, but the process was super slow and messy. They had to enter data by hand, which made tracking and fixing problems a nightmare.
Imagine trying to track all those repairs on a simple spreadsheet. It was like trying to find a needle in a haystack! Freshpet didn’t know who started a repair, why it...2024-07-1915 minElevating Brick & MortarDebunking the Retail Apocalypse Myth with Bill Yanek, CEO of ConnexFMBill discusses the rise of smart facilities, the importance of expanding your network, and why the retail apocalypse isn’t as close as everyone says it is. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Bill Yanek, CEO of ConnexFM. ConnexFM is an association that empowers multi-site facilities management professionals to make informed business decisions, enhance their company’s brand and advance their careers.Guest Bio:Bill is an experienced Chief Executive Officer with a history of lead...2024-06-1844 minElevating Brick & MortarUnconventional, Community-Centered Brand Building with Wing Lam, Co-Founder and Owner of Wahoo’s Fish TacoWing describes his own genuine, unique, and effective way of standing out while building his brand. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Wing Lam, Co-Founder and Owner of Wahoo’s Fish Taco. Wahoo’s is a fast-casual taco chain that serves tacos full of Asian and Brazilian influences, with over 50 locations across the country and Japan.Guest Bio:Wing Lam co-founded Wahoo’s Fish Taco in 1988 with his two brothers Ed and Mingo. Wing has nearly 40...2024-05-2935 minElevating Brick & MortarWinning Over the New Discerning Consumer, with Myriah Kingen, Director of Facilities Management at Tractor Supply Co.Myriah explains the critical role of collaboration, innovation, and adaptation in overcoming industry challenges. She emphasizes the value of integration and partnership, as well as cohesive teamwork across departments and with vendor partners. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Myriah Kingen, Director of Facilities Management at Tractor Supply Company. For more than 85 years, Tractor Supply Company has served the needs of recreational farmers, ranchers, homeowners, gardeners, pet enthusiasts and all those who enjoy living Life Out Here. Tractor Sup...2024-05-1534 minElevating Brick & MortarThe Shifting Supply & Demand of Physical Space with Tom McGee, President and CEO of ICSCTom discusses the retail industry’s adaptability to changes like the rise of e-commerce and shifting consumer demands. He also notes, however, that a major challenge is a lack of supply to meet the demand for physical retail space, due to minimal new development. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Tom McGee, President and CEO of ICSC. ICSC is the leading international membership organization serving the Marketplaces Industry. It promotes and elevates the marketplaces and spaces where people shop...2024-05-0144 minElevating Brick & MortarRetail’s Online and Offline Convergence with Anjee Solanki, Head of US Retail at ColliersAnjee shares insights from Colliers’ consumer studies. She describes the shift from traditional shopping habits to a more digital and socially driven approach, and notes the importance of integrating online and offline shopping experiences in order to cater to modern consumer preferences.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Anjee Solanki, Head of US Retail at Colliers. Colliers is a leading diversified professional services and investment management company. Colliers maximizes the potential of property and real assets to accelerate the...2024-04-1742 minElevating Brick & MortarThe Restaurant of the Future with Wade Allen, EVP of Strategic Growth at Costa VidaWade discusses the importance of seamless integration between physical and digital experiences. He describes a future where tech enhances operational efficiency, while preserving the people-first nature of hospitality. Wade envisions a future where every channel for accessing food is not only more convenient, but still preserves the fundamental desire for human connection around a table. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Wade Allen, EVP of Strategic Growth at Costa Vida. Costa Vida is a Mexican coast-inspired restaurant franchise. Tod...2024-04-0336 minElevating Brick & Mortar25 Tips for Facilities TransformationThis year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we’ll review some of the most compelling insights from our guests over the past three seasons of the show. From the impact of AI to addressing the labor shortage to the customer experience of the future, this episode is a heavy hitter!TIMES...2024-03-2150 minElevating Brick & MortarThe Jobs AI Won’t Displace with Frankie Costa, CEO of Helios Service PartnersLet’s debunk the myth about higher education and success: it’s important to promote the trades as a viable and meaningful career. Frankie also explains how a heavy focus on talent made his business more successful than ever.On today’s episode, we talk with Frankie Costa, CEO of Helios Service Partners. Helios Service Partners–the result of the nation’s top independent HVAC-R businesses coming together–is the industry leader in multi-site mechanical services. They service 42 states with their 100% self-performing technicians.Guest Bio:Frankie Costa is the CEO of Helios Service Partners, the premier...2024-01-3041 minElevating Brick & MortarA Spotlight on the Power of Trades, with Jackie Aubel, host of “Toolbox for the Trades” podcastJackie discusses the often-overlooked value of contractors, as well as the PR challenges facing the facilities industry. It’s critical to emphasize the importance of trades, and to attract talent with not only wages, but top-notch company culture.Welcome to Elevating Brick and Mortar, A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Jackie Aubel, host of the “Toolbox for the Trades” podcast and Senior Content Marketing Manager at ServiceTitan. ServiceTitan is an operating system for the trades, which it believes has been underserved by technology. The platform...2024-01-1645 minElevating Brick & MortarTop Service Innovations in Hospitality, with Caitlin Wischermann Ornitz, VP Strategy at Champagne HospitalityCaitlin describes how the hospitality industry can innovate for the guest of the future. Her insight on building true connections between locations, guests, and locals contains wisdom for leaders in all consumer-facing industries. Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance. Today, we’ll hear from Caitlin Wischermann Ornitz, VP of Strategy at Champagne Hospitality, a luxury boutique hotel brand with the purpose of preserving and celebrating local culture and heritage. As members of the communities where it operates, Champagne Hospitality is deeply committed to environmental stewardship and...2024-01-0339 minElevating Brick & MortarSolving the Skills Gap With VR, with Doug Donovan, CEO and Founder of Interplay LearningWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.Brands everywhere are struggling to compete during a shortage of skilled workers. By making skill and trade training more accessible, we can start to address one of the industry’s biggest challenges. Today we’ll hear Doug Donovan, CEO and Founder of Interplay Learning. Interplay is the global leader in online, Virtual Reality and 3D simulation training for the essential skilled trades. Guest Bio:Doug Donovan is the CEO and Founder of Interplay Learning, the global leader in on...2023-12-1246 min
Toolbox for the TradesBrick & Mortar: Why Facilities Management Is Critical to the Customer ExperienceFacilities management often isn’t top of mind in the day-to-day bustle of contractors and business owners. But Sid Shetty, Chief Business Development Officer at ServiceChannel, believes it’s a pillar of the customer experience.
Not only does proactive facilities management delight customers, but it can take your company’s workflows to the next level.
Sid shares how he’s been using his breakout podcast, Elevating Brick & Mortar, to empower managers, contractors, and technicians to get proactive and maximize their assets.
Join us as we discuss:
- (2:4...2023-12-1238 minElevating Brick & MortarRedefining A Category Through A Hospitality Mindset, with Allison Turner, SVP of Real Estate and Development at Bond VetAllison talks about why loyalty looks like hospitality, the importance of beautiful spaces in retail healthcare, and how to achieve brand consistency across your locations.Welcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.A good facilities team enables consistent, elevated experiences, no matter how fast or big your company gets. On today’s episode, Sid speaks with Allison Turner, SVP of Real Estate and Development at Bond Vet, an urgent and wellness petcare company. Bond Vet’s mission is to offer friendly, compassionate and thorough care, elevating the c...2023-11-2829 minElevating Brick & MortarThe New Horizon of Retail Sustainability and Profitability, with Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree StoresToday we’ll hear from Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree Stores. Dollar Tree is a Fortune 150 company and one of the nation’s leading value retailers. They offer a wide selection of products at extremely competitive prices. At Dollar Tree, Joshua brings his experience in facilities/construction management and consulting, store and fixture design to drive sustainability in the brand.Guest Bio:Josh is a facilities, Sustainability and Construction/Design professional with over 25 years experience in the industry. He has a wide variety of experience in facilities/construction management and...2023-11-2039 minElevating Brick & MortarSeason 3 TrailerSeason 3 is launching soon – and we are leveling up! Check us out in full video on Youtube to really get to know our guests - some of the most inspiring thought leaders in the space. They’ll join Sid to discuss the crucial role that Facilities, Construction and Operations play in designing and delivering a compelling customer experience.Tune in to learn innovative ways to plan and care for your brick and mortar spaces in order to delight customers, gain their loyalty, and drive brand growth.We’ll see you soon for Season 3 of Elevating Brick...2023-11-1701 min
Construction Champions PodcastServe Your Team and Your Clients! Construction Champions Podcast 78 Mitchell Kasselman
On this episode of Construction Champions Podcast Mitchell Kasselman and Ron Nussbaum talk about getting it right for your team and client!
About Mitchell
Modernizing the American home-building experience as Co-Founder & CEO of Ressio Software. Former leader at ServiceChannel (acquired by Fortive for $1.2B) and ex-McKinsey consultant. Passionate about technology startups. Die hard Michigan football fan.
Mitchell’s link
https://www.linkedin.com/in/mitchellkasselman/Show Links
Our website
https://constructionchampionspodcast.com/
Show Partners
🔨 Looking for a CRM? BUILD 12 was built by a contrctor for his own business 🙌
https://www.buil...2023-10-3025 min
The AbstractNavigating Ownership Transitions From PE to Public Holdings: Brian Chase, GC, ServiceChannelMergers and acquisitions, private equity buyouts, and transformative deals are part of business. But what's it like for the lawyers making them happen?Get an insider look at high-stakes corporate transformations from Brian Chase, GC of ServiceChannel. Brian shares a candid glimpse into the complexities behind major corporate moves as he delves into his experiences navigating company changes under different owners, handling new responsibilities, and adapting to shifting corporate structures along the way.We also discuss:— what it means to be “more than just legal” as a general counsel,— what it’s like to...2023-10-0541 minElevating Brick & MortarSeason 2 Recap: From AI to Robotics, The Future is Already HereIn Season 2 of Elevating Brick and Mortar, many interviews discussed tech advancements that elevate the customer experience. Today we’re recapping how digital experiences in a physical space make time in a store better. From AI to robotics to drones, all improve operations and deliver a human touch in areas where it matters - customer service.TIMESTAMPS01:35 – John Ludlow addresses labor shortage challenges04:43 – Kirk Beaudoin describes the bleeding edge of innovation10:06 – Mike Guinan on restaurant innovations12:49 – Mark Warren is skeptical of AI in childcare15:09 – Deena McKinley doesn’t think AI is a...2023-08-3032 min
No BS B2B GrowthDecoding ServiceChannel: Enhancing Your Facility Management Company's Website for Maximum Impact2023-08-1524 minElevating Brick & MortarHigh Impact Brands Embrace Sustainability and Community with Leigh Pearson, Sr. Director of Facilities, Sustainability, Sourcing, & Procurement at Staples CanadaWelcome to Elevating Brick and Mortar, a podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Leigh Pearson, Sr. Director of Facilities, Sustainability, Sourcing, & Procurement at Staples Canada. Staples Canada provides expert knowledge, unique products and innovative services made for the changing needs of today’s entrepreneurs, teachers, parents and students.In this episode, Sid and Leigh discuss how to make a meaningful impact through sustainability and energy efficiency. Leigh also describes why passion and authenticity are so important to achieving success in the workplace.Guest Bio...2023-08-0236 minElevating Brick & MortarGaining Loyalty From the Most Demanding Customers, with Mark Warren, Vice President of Facilities, Real Estate & Development at KinderCareIn this episode of Elevating Brick and Mortar, Sid interviews Mark Warren about how valuable physical spaces are to the entire childcare industry. Mark describes the importance of a well-maintained brick and mortar to establish trust with his clients–parents of young children. TIMESTAMPS**(00:23) - Mark’s beginnings **(05:48) - Buildings and brand perception**(09:08) - Mark’s expanding role**(10:53) - The importance of KinderCare Teachers**(13:00) - Thinking about location**(13:48) - The labor shortage**(18:42) - Supply chain issues**(21:25) - Emerging technologies**(26:27) - Making...2023-07-1932 minElevating Brick & MortarWhen AI Levels Up Your Kitchen, with Mike Guinan, Vice President Operations Services at White CastleOn today’s episode, we talk with Mike Guinan, Vice President Operations Services at White Castle. White Castle is America's first fast-food hamburger chain, started in 1921. The family-owned business now owns and operates more than 350 restaurants. Mike Guinan has worked in many roles since he started at White Castle more than 38 years ago. He began behind the counter learning the grill, and eventually made his way to Vice President Operations Services. In his current position, Mike oversees Destination locations, Real Estate, Construction, Engineering as well as leading the company in Robotic and Automations. In this epis...2023-07-0533 minElevating Brick & MortarLiving Up to Your Customer’s Values, with Marco Zanardi, President of Retail Institute ItalyWelcome back to Season 2 of Elevating Brick and Mortar! The podcast about how operations and facilities drive brand performance. In this episode, we talk with Marco Zanardi, President of Retail Institute Italy. Retail Institute Italy is a non-profit Association Focused in the Marketing at Retail field. Their mission is to promote the culture of the point of purchase and retail business. There, Marco manages global innovation projects, multi-functional teams, and oversees strategic plans and executions. In this episode, Marco explains how to keep the attention of your audience, how to match your company’s values to t...2023-06-2140 minElevating Brick & MortarSeamless Experiences That Drive Revenue with John Ludlow, VP of Omni Operations at Designer BrandsWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with John Ludlow, VP of Omni Operations at Designer Brands. Designer Brands is a leading footwear and accessories retailer that operates a portfolio of retail concepts with a shared goal of inspiring self-expression. Prior to joining Designer Brands, John led Under Armour’s North America Omni Channel team. He also worked at Nike, where he was responsible for helping shape the company’s Connect the Marketplace strategy focused on connecting its direct ecosystem with it...2023-06-0839 minElevating Brick & MortarCX Belongs in the C-Suite with Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D'Angelo's Grilled SandwichesWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Deena McKinley, Chief Experience Officer at Papa Gino’s Pizza and D'Angelo's Grilled Sandwiches. Papa Gino’s is a family-owned restaurant chain specializing in traditional thin-crust pizza. D’Angelo’s Grilled Sandwiches is a neighborhood-style sandwich shop chain in New England. In this episode, Deena discusses the rise of the role of Chief Experience Officer, leveraging automation to empower employees, and how the brand experience should begin internally. Guest Bio...2023-05-2442 minElevating Brick & MortarBringing Your A-Game to Brand Preservation with Kirk Beaudoin, Award-Winning Facilities LeaderWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Kirk Beaudoin. Kirk is a passionate and personable Facilities Management professional with over 20 years of industry experience across multiple global brands such as J. Crew and Nike and the former president of Connex FM, the Multi-Site Facilities Management Network. In this episode, Kirk discusses the importance of following the golden rule within the industry, why it’s important to offer the best service for the best price, and why those workin...2023-05-1049 minElevating Brick & MortarDefending the Castle with Facilities with Morgan Seghin, Facilities Manager for SwarovskiWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Morgan Seghin, Facilities Manager for Swarovski. Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.In this episode, Morgan discusses managing fac...2023-04-2635 minElevating Brick & MortarFacilities as a Growth Engine with Jamie Goldberg, Vice President Real Estate and Development at One MedicalWelcome to Elevating Brick and Mortar. A podcast about how operations and facilities drive brand performance.On today’s episode, we talk with Jamie Goldberg, Vice President of Real Estate and Development at One Medical. One Medical relies on people-centered design, smart application of technology, and a team of talented primary care providers to offer a seamless experience that not only saves patients time and money but also leads to better health and happier lives.In this episode, Jamie discusses building trust within cross-functional teams, how One Medical keeps its net promoter score hig...2023-04-1241 minElevating Brick & MortarThe Year of Investing in Customer Convenience with Chris Walton, Co-CEO of Omni TalkOn today’s episode, we talk with Chris Walton, Co-CEO of Omni Talk and a Top 100 Retail Influencer. Chris Walton co-founded Omni Talk in 2017 and has quickly turned it into one of the fastest growing blogs in retail. Omni Talk has been read by nearly 4 million on Forbes, with podcasts and videos that consistently rank as one of the most listened to retail outlets within the industry. Chris Walton is an accomplished Senior Executive and one of the leading omnichannel experts in the world, with nearly 20 years of success within the retail and retail technology industries.In th...2023-03-2944 minElevating Brick & MortarOperationalizing for Growth while Keeping the Customer First with David Bloom, Chief Development and Operating Officer of Capriotti’s and Wing ZoneWelcome back to Elevating Brick and Mortar. The podcast about how operations and facilities drive brand performance.On today’s episode, we talk with David Bloom, Chief Development and Operating Officer at Capriotti’s and Wing Zone. Since 1976, Capriotti’s Sandwich Shop has built a name for itself by offering fanatically delicious sandwiches made with high-quality ingredients that have inspired customers and franchisees alike. And Wing Zone is one of the nation's fastest-growing takeout/delivery chains — known for its award-winning flavors of fresh, cooked-to-order chicken wings, tenders and fries. David’s background includes a long track record of strateg...2023-03-1649 minElevating Brick & MortarMaintaining Company Culture in a Growing Company with Jim Donnelly, Founder and CEO at Restore Hyper WellnessWelcome back to Elevating Brick and Mortar. The podcast about how operations and facilities drive brand performance. On today’s episode, we talk with Jim Donnelly, Founder and CEO of Restore Hyper Wellness, an innovative care company that delivers expert guidance and an extensive array of cutting-edge health modalities, such as cryotherapy and IV drip therapy. Before Restore, Jim co-founded the Webby Award-winning premiere online travel community, IgoUgo.com. Earlier in his career, Jim worked in the luxury retail market, where he developed luxury condos for high-profile homeowners such as Michael Jordan, Cam Newton, and Chris Daughtry, as...2023-03-0241 minElevating Brick & MortarPrioritizing the Patient Experience with Kenneth Jones, Director of Facilities at Heartland DentalWelcome back to Season 2 of Elevating Brick and Mortar! The podcast about how operations and facilities drive brand performance. In this episode, we talk with Kenneth Jones, Director of Facilities at Heartland Dental. As a leading dental support organization, Heartland Dental provides administrative, clinical, and professional support to dentists, hygienists, and non-clinical teams so they can focus on delivering the highest quality dental care and experiences to the communities they serve. In this episode, Kenneth discusses tackling supply chain shortages, prioritizing the patient experience, and how he and his team are optimizing medtail. Gue...2023-02-1536 minElevating Brick & MortarTrailer: Season 2Welcome to Season 2 of Elevating Brick and Mortar. We’re excited to bring you more insights from some of the brightest minds and key voices in facilities management. And share an inside look at how the top performers keep a competitive edge and drive brand performance. As consumer expectations evolve and economic unpredictability continues, we will hear how optimum facilities play a huge role in creating consistent and compelling brand experiences. Join our host Sid Shetty, industry and FM technology thought leader and Chief Business Development Officer at ServiceChannel, as he talks with the world’s top prof...2022-12-2001 minElevating Brick & MortarBehind-the-Scenes Strategy with Kara Cutino, Vice President of Store Development, Store Corporate Facilities, Strategic Procurement and Asset Protection at ascenaFrom the outside, facilities can often seem shrouded in mystery. Our guest today knows how important it is to illuminate, collaborate, and celebrate the work that’s being done in the brick-and-mortar space. This episode features an interview with Kara Cutino, Vice President, Store Development, Facilities Services, Asset Protection & Store Purchasing at ascena. Ascena is a leading national specialty retailer offering apparel, shoes, and accessories for women through brands like brands Ann Taylor, LOFT, Lou & Grey, and Lane Bryant. In this episode, Kara discusses the behind-the-scenes strategies in facilities, the importance of trusting your team to f...2022-11-0940 minElevating Brick & MortarOvercoming Supply Chain Challenges with Jim Owens, Chief Growth Officer at SDIThree years ago the average person might’ve had to Google what supply chain means. Today, most people are familiar with the term, and we’re dealing with mainstream supply chain challenges that affect us all. Today’s guest is sharing how to overcome them. This episode features an interview with Jim Owens, Chief Growth Officer at SDI. SDI is the supply chain solutions and services company that specializes in helping large, multi-site facilities and plant maintenance leaders to reduce costs and risk while driving overall performance results and outcomes.On today’s episode, Jim joins us...2022-10-2645 minElevating Brick & MortarThe Impact of Design on Human Behavior with Mark Landini, Creative Director at Landini AssociatesThere once was a time when the brick-and-mortar retail space served as more than just a place to buy goods, but as an opportunity for the community to flourish. Our guest today designs with that in mind. This episode features an interview with Mark Landini, Creative Director at Landini Associates. Landini Associates designs places for people. Based in Sydney, working globally, they are a design and brand consultancy specializing in the creation of profitable retail and hospitality formats for their global clients all over the world.On today’s episode Mark joins us to discuss how...2022-10-1253 minElevating Brick & MortarBonus Episode: Overcoming Labor Shortages and Supply Chain ChallengesOn this season of the podcast, we’ve talked to some of the brightest minds and key voices in facilities management. One theme that ran through almost every episode was the supply chain disruption and labor shortages faced in a post-pandemic world. On this episode, we wanted to revisit this topic and recap insights on how our guests are handling these challenges.Time Stamps *(01:09) - Garrick Brown *(03:31) - Chris Lampien*(05:34) - RJ Zanes *(07:02) - Roger Goldstein*(10:00) - Tom Sansoucy*(12:22) - Jaclyn Frenzel —Sponso...2022-09-2816 minElevating Brick & MortarGoing Green with a Global Leader in Food Retail, with David Schalenbourg, Technical Director at Delhaize TechnicsWhat if the customer experience went beyond just the grocery store, and actually led to a better planet for us all? Our guest today is on a global mission to do just that. This episode features an interview with David Schalenbourg, Technical Director with Delhaize Technics .Standing at the forefront of sustainable retailing, Delhaize is one of the world’s largest food retail groups and a leader in supermarkets and e-commerce. On today’s episode David Schalenbourg joins us to talk about how facilities can play a crucial role in helping the environment, the cross-section betwee...2022-08-2443 minElevating Brick & MortarWhy Facilities Has a Major PR Problem, with Bashir Abdallah, VP of Product at ServiceChannelBashir Abdallah joins us to talk about how he ended up in facilities management, why facilities has a massive PR problem, how the industry has evolved, and where it’s going.Guest Bio:Bashir Abdallah is the VP of Product at ServiceChannel. He joined the company in 2014 as the Director of Product Management. By 2016 he was promoted to Vice President of Product Management. Bashir holds a Bachelor's Degree from State University of New York at Plattsburgh. —Guest Quote: “I think cross-functional relationships within their company become super important and we've seen really success...2022-08-1052 minElevating Brick & MortarEmbracing Diversity to Drive Facilities and Business Success with Jaclyn Frenzel, President at OnSiteThis episode features an interview with Jaclyn Frenzel, President at OnSite, a facility maintenance company that utilizes a cloud-based approach to achieve cost-reducing, effective solutions for multi-site facility service needs.With over 13 years at the company, and two years as President, Jaclyn’s priority lies in building an efficient organization staffed with business development, sales, marketing, and support professionals. Her notable achievements include directing strategic marketing campaigns, mobilizing operations teams, and facilities program deployment. On this episode, Jaclyn delves deep into what brands find most important when it comes to facilities management, the importance of bri...2022-07-2754 minElevating Brick & MortarDriving Brand Loyalty by Bringing Quality to Convenience with Tom Sansoucy, VP of Facilities at EG AmericaWhen you’re not taking care of your customer, it’s usually your facilities team doing so. Our guest today understands that more than anyone. This episode features an interview with Tom Sansoucy, VP of Facilities at EG Group America. EG Group is the fifth largest C-store network in the country. Brands in the EG Group Family consist of Cumberland Farms, Certified, Fastrac, Kwikshop, and Loaf ‘n Jug. Prior to the acquisition by EG Group, Tom was the Director of Facilities Support at Cumberland Farms. Before that, Tom served as the Director of Client Services at ServiceChannel. He began h...2022-07-1341 minElevating Brick & MortarMaintaining a Billion Dollar Asset Fleet with RJ Zanes, Senior Director, Facilities Maintenance at Sam's ClubTaking great care of an asset fleet is a direct way to drive customer loyalty. Our guest today’s job is just that. This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Sam’s Club is a warehouse club with 597 locations across the U.S. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech. On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight. 2022-06-2940 minElevating Brick & MortarFirst-Hand Perspective on Why Skilled Trades are Experiencing Staffing ShortagesThis episode features an interview with Chris Lampien, Operations Manager at Lampien Mechanical Services in Atlanta, Georgia. 6 years ago, Chris took over the reins of the family business from his father. On this episode, Chris discusses the talent shortages he and other mechanical companies face, how to offer your clients the best customer experience, and the technical advances service providers must keep up with. —Guest Quote“The biggest challenge is employees. Finding new technicians. Most of my staff is 50 to 60 years old. And there's not a lot of young people coming into the skille...2022-06-1536 minElevating Brick & MortarHow Retail Has Grown into a Hospitality Business with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail GroupThis episode features an interview with Garrick Brown, Director of Advisory Services and Business Development at Lockehouse Retail Group. Garrick is one of the United States’ leading retail real estate analysts. On this episode, Garrick discusses why he thinks the retail apocalypse is over, how retail has grown into a hospitality business, and why consumer expectations are higher than ever.“Ultimately retail is kind of a hospitality business nowadays. It's so difficult to deliver on all three of my big motivators, which are: value, convenience, and experience. But we are now in the experience economy fully. And if y...2022-06-0148 minElevating Brick & MortarHow Procurement and Facilities Can Collaborate Effectively with Nick Ammaturo, Head of Indirect Procurement at SubwayThis episode features an interview with Nick Ammaturo, Head of Indirect Procurement at Subway. Subway is a $17B+ privately-held business with over 40,000+ restaurants located in more than 100 countries. Nick joins us to talk about why he feels facilities deserves more attention, how the pandemic changed the way consumers interact with physical spaces, and why data will lead the industry into its future.—Guest QuoteI never felt that facilities has the attention it deserves, having the impact it could have on a location. It's always more reactive.…it then impacts the stores, it impa...2022-05-2541 minElevating Brick & MortarScaling High Brand Standards Across 2000+ Locations with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant GroupThis episode features an interview with Roger Goldstein, Executive Director of Facilities and Energy at Panda Restaurant Group. Roger directs facilities for more than 2,200 stores across the US.On this episode, Roger joins us to talk about how he invests in experiences, accomplishes what Panda calls “ambience with pride,” and how facilities innovates together with operations.---Guest Quote-Ambiance with pride—that’s a fundamental core value and tenant at Panda. That’s the mindset. That’s the lens they look at our stores through; creating a guest ambiance that we’re proud...2022-05-0542 minElevating Brick & MortarTrailerWhen you’re not at home or outside, chances are you’re inside a managed facility. And whether you notice it or not, there are teams that have dedicated countless hours to designing and maintaining that space and the experience you’re having inside it. Facilities are a core part of the customer experience, whether you’re in a retail, restaurant, grocery, convenience, health or any other type of location offering goods and services. As the physical manifestation of a brand, and therefore the gateway to customer loyalty, facilities should be a focus area for a company’s attention...2022-04-2801 min
Get Real with Unreal Digital GroupDon’t Talk So Much: How to Listen to BuyersMarketing leaders know that in order to be effective they need to be flexible. The marketplace is always evolving and with it, the needs of the customer. To keep up, marketing teams must be able to rapidly adapt their strategies and tactics. Mac McConnell is a veteran in the marketing world and business tech market. As the former VP of Marketing at ServiceChannel, he saw firsthand how flexible teams are helping companies overcome uncertain market conditions and create unique ways to provide awesome customer experiences. He also helped many businesses adopt marketing automation as one of the c...2022-02-2341 min
User FlowsThe journey from UX Mentee to UX Mentor with Mariyam ElshriefToday I’m speaking with Mariyam Elshrief a UX Designer at ServiceChannel in San Francisco, CA. I first met Mariyam when I interviewed her for a role at Prudential Financial. She was incredibly smart, able to think on her feet, and one of the best interviews I can remember having. That’s why I brought her on the show. At the time in her career, she didn’t have a ton of experience. What she lacked in professional experience though she made up for in curiosity and a ton of hackathons and personal projects that r...2021-08-2431 min
AugmentSimplyDelivery, Logical Clocks,Endgame, Quantexa, Sourcegraph, Eka Ventures, Pantheon, AttackIQ, Impact, Marco Financial, Arctic Wolf, Remote, Amperity, Bookee and Female Founders Fund raises funds | Fortive Corporation acquire ServiceChannel | Motorola Solutions to acquire Openpath Security solutions | Discord is set to acquire Sentropy | ZoomInfo is set to acquire conversational intelligence provider Chorus.aiSimplyDelivery secured €10 million in a Series A funding round led by Cusp Capital (about USD 11.8 million). SimplyDelivery software reintroduces restaurateurs to direct contact with customers, and it identifies repeat clients. In the previous three years, SimplyDelivery’s annual revenues have tripled while remaining profitable. Logical Clocks secured €5M (approx. USD 5.9M in a Series A round sponsored by Industrifonden. The money will go toward expanding the company’s commercial activities and footprint, particularly in the United States. Hopsworks, the world’s first enterprise and open-source Feature Store with a full machine learning platform, was established and is operated by...2021-07-1407 min
Across The LinesS2 Ep 10 | Seema Kumar, Chief Marketing Officer @ New Relic, on Choosing Vulnerability over PerfectionSeema Kumar is the CMO of New Relic, the leading observability platform that helps engineering teams improve the usability of their software. Prior to New Relic, Seema spent 18+ years leading product marketing, brand, events, and demand generation at companies like ServiceChannel and Salesforce.In this episode we spoke with Seema about: Why she tried to fit into the model minority stereotype while growing up How she learned to embrace vulnerability as a leadership superpower by letting go of the focus on external perception she was raised with How she shifted from a fixed mindset...2021-07-1329 min
The Success FactorMCAT to LSAT, ServiceChannel, General Counsel - Brian ChaseSend us a textMed School or Law School? Brian Chase tells the story of how a single day can shape the rest of your life. With med school in mind and watching his brother’s pain prepping for the MCAT, Brian and a friend decided they’d rather chase another acronym, the LSAT.Trent Christensen interviews former Foursquare legal representative and current General Counsel for ServiceChannel, Brian Chase.Brian shares his track to success through the challenges of some heavy commuting, the work/life balance, and even defending Santa Claus. servi...2021-03-031h 02
Facility and Property Management Secrets RadioCEO of BOSS Facility Services Sets The Record Straight About HVAC Self-Perform vs Subcontract – Interview w/Keith Keingstein – Episode 30: Part 2 of 2Growing up in the HVAC/R industry as a 3rd generation technician, Keith Keingstein is a rare breed in the facility services world. He went from working in the field to leading sales and eventually becoming the President and owner of BOSS Facility Services. Not only is his journey unique, but his stories and even more amazing. Keith shares with Javier his stint at ServiceChannel, the pro’s and cons of HVAC self-perform vs subcontract, how technology is still far behind in this industry, and more. You don’t want to miss this powerful interview.2020-06-1341 minFacility and Property Management Secrets RadioCEO of BOSS Facility Services Sets The Record Straight About HVAC Self-Perform vs Subcontract - Interview w/Keith Keingstein - Episode 29: Part 1 of 2Growing up in the HVAC/R industry as a 3rd generation technician, Keith Keingstein is a rare breed in the facility services world. He went from working in the field to leading sales and eventually becoming the President and owner of BOSS Facility Services. Not only is his journey unique, but his stories and even more amazing. Keith shares with Javier his stint at ServiceChannel, the pro’s and cons of HVAC self-perform vs subcontract, how technology is still far behind in this industry, and more. You don’t want to miss this powerful interview.2020-06-1341 min
Spieckerman Speaks RetailPreparing Brick and Mortar for a Great ReopeningAs retailers attempt to pull the trigger on reopening brick and mortar in a big way, they know they have to get it right the first time. Yet so much confusion surrounds what is even possible as the corona crisis plays out. Restoring consumer confidence will require clear answers, actionable best practices, and herculean effort. As CEO of facilities management leader, ServiceChannel, Tom Buiocchi is in the business of making that happen for over 500 name brands across 350,000-plus locations. In this Spieckerman Speaks Retail episode, Carol and Tom discuss what it will really take to get brick and mortar...2020-05-2226 min
Spieckerman Speaks RetailPreparing Brick and Mortar for a Great ReopeningAs retailers attempt to pull the trigger on reopening brick and mortar in a big way, they know they have to get it right the first time. Yet so much confusion surrounds what is even possible as the corona crisis plays out. Restoring consumer confidence will require clear answers, actionable best practices, and herculean effort. As CEO of facilities management leader, ServiceChannel, Tom Buiocchi is in the business of making that happen for over 500 name brands across 350,000-plus locations. In this Spieckerman Speaks Retail episode, Carol and Tom discuss what it will really take to get brick and mortar retail roll...2020-05-2226 min
Seed to ScaleRich Wong, GP at Accel (recent IPOs = Slack, Crowdstrike & Fiverr), on his thesis of picks & shovels, early bets in mobile and why enterprise automation is the next big thingRich Wong is a General Partner at Accel, a global venture capital and growth equity firm. Rich’s investment focus is on software, internet services, and mobile technologies and he currently serves on the Boards of Atlassian, Checkr, Instabug, Osmo, Qwilt, ServiceChannel, Tune and UiPath.
In this episode, Rich speaks with Eniac Founding General Partner Nihal Mehta on his thesis of picks and shovels and why he placed early bets across mobile with Admob and MoPub.
Rich shares his experience supporting Accel’s investments in Facebook and Slack as well as why he believes the reign...2019-06-2122 min
The Facility Management Innovator PodcastEpisode 13: Business Automation, IoT, & FM Technologies | Interview with Tom Buiocchi - CEO of ServiceChannelCEO & FM industry-leader Tom Buiocchi of ServiceChannel discusses workplace trends, business process automation and how technology will impact the future of the built environment. Mike Petrusky asks Tom about collaboration, the internet of things and how facility managers can present the business case for new technologies to the C-suite. We learn a little bit about Tom personally and get valuable insights from his career leading innovative companies. Download your copy of the free Ebook - "What You Need to Know to Succeed in Facilities Management in 2020" here: http://ow.ly/LeSF306sMfL Sign up to...2016-11-2820 min