Shows
How I Lead ChangeEmergency Response Meets Organizational Change: Insights from Oliver Grüter‑AndrewIn the latest episode of the "How I Lead Change" podcast, we had a great conversation with Oliver Grüter-Andrew, former President & CEO of E‑COM 911.From gaining a deeper understanding of how E‑COM 911 serves as BC’s public safety lifeline, to hearing Oliver’s firsthand experiences leading large‑scale workforce transitions — the episode highlights three essentials for leading meaningful change: communication, trust, and adaptability.www.pragilis.com
2026-02-1015 minHow I Lead ChangeLeading Change Through Care: Jason McDaniel on Transforming ICBCIn this episode of How I Lead Change, we sit down with Jason McDaniel, President & CEO of ICBC, the crown corporation that oversees insurance, driver licensing, and road safety across British Columbia.We dive into how ICBC is shifting from a lawsuit‑driven auto insurance model to a care‑focused system, the role of storytelling and data in driving meaningful change, and why attention to the small details can make all the difference in building trust and transforming organizations.www.pragilis.com
2026-01-2815 minHow I Lead ChangeDriving Change and Human-Centric Digital Transformations in Higher Ed with Omair Quraishi of BCITIn this How I Lead Change episode, we sat down with Omair Quraishi to talk about the future of higher education, the impact of AI, and why human-centric transformation matters more than ever. www.pragilis.com
2025-12-0626 minHow I Lead ChangeDavide Sartini: Chief Corporate Officer of the G. Mondini70% of change comes from the people because creativity, motivation, ability, and passion are the power." In our newest episode of "How I Lead Change" podcast, we sat down with Davide Sartini, the Chief Corporate Officer of G. Mondini, a global leader in food packaging technology.Davide shares how values, empowerment, and a people-first mindset drive transformation in their industry. He believes that technology may enable progress, but it’s people—their ideas, motivation, and passion—that truly drive change.www.pragilis.com
2025-09-0314 minHow I Lead ChangeAndrea Wood: EVP and Chief Legal & Governance Officer at TELUSIn our newest episode of "How I Lead Change," we sat down with Andrea Wood, the EVP and Chief Legal & Governance Officer at TELUS—a leading Canadian telecommunications company that connects millions of people across Canada and around the world. From law, leadership, telecom to tech, Andrea shares her incredible journey of navigating change with curiosity, courage, and AI.www.pragilis.com
2025-04-2323 minHow I Lead ChangeMark Edgar: Chief People Officer at WajaxIn this episode of the “How I Lead Change” podcast, we are happy to have the Chief People Officer of Wajax, Mark Edgar. Mark shares his "people-first" leadership approach and insights on driving organizational change. He also highlights the role of HR in fostering cultural transformation, adapting to workplace challenges, and supporting employee well-being.Mark leads with a people-first approach that earned Wajax a Platinum certification in Healthy Workplace and Mental Health from Excellence Canada. Beyond Wajax, he co-founded Future FoHRward, a community advancing innovative HR strategies for impactful work practices.
2025-01-0620 minHow I Lead ChangeShakira Naraine: Chief People Officer at Toronto Transit Commission (TTC)In this episode of the “How I Lead Change” podcast, Shakira Naraine, the Toronto Transit Commission (TTC)'s Chief People Officer, shares her strategy for leading change by focusing on workforce stability, employee engagement, and strong union partnerships. Her people-first approach has improved organizational communication and cooperation, supporting smoother labor negotiations and a unified culture. She advises leaders to pursue big visions through small, consistent steps, with a focus on listening and clear communication.With over 20 years of HR leadership, Shakira's expertise lies in labor relations, and managing major government transformation initiatives. She trained public servants across Cana...
2024-12-0219 minHow I Lead ChangeKim Carter: Chief People Officer at Altus GroupIn this episode of the “How I Lead Change” podcast, Kim Carter, the Chief People Officer for Altus Group, takes us on a discussion about the importance of clear communication during change and why it is important to know your "why" when undergoing change. Kim brings over two decades of executive Human Resources experience that built highly effective teams that support profitable growth in transforming companies. She has proven experience creating inclusive environments that attract and retain top industry talent. In 2023, Kim was recognized by DiversityCan Magazine as one of the Top 10 Chief Human Resources and Chief Peopl...
2024-11-0421 minHow I Lead ChangeGavin Wood: Former Chief Information Officer of Newcrest MiningIn this episode of the “How I Lead Change” podcast, Gavin Wood, the former Chief Information Officer of Newcrest Mining, shares his experience leading IT and digital transformations at Newcrest. He discusses how he focused on building a strong team culture and delivering valuable projects that enhanced the company’s IT and digital capabilities.Gavin is a commercial leader with a proven track record of driving transformational technology change and delivering measurable benefits. With his 11 years at Newcrest, Gavin ensured the efficiency of the company's IT and digital capabilities -- delivering projects that added significant value to the co...
2024-10-1626 minHow I Lead ChangeEowynne Noble: Chief People Officer at FaskenWe are excited to introduce Eowynne Noble, the Chief People Officer at Fasken, Canada's largest law firm, which has more than 2,000 employees and operates in 10 offices across three continents.Eowynne talks about the important factors driving change in her firm, like employee well-being, AI adoption, sustainable economy and talent competition. She's leading change by prioritizing the development of people within the firm. www.pragilis.com
2024-09-1117 minHow I Lead ChangeSynthia Kloot: Chief Operating Officer at Clark Wilson LLPGet ready to hear from an amazing guest in this episode! We're thrilled to introduce Synthia Kloot, the Chief Operating Officer at Clark Wilson LLP, a Vancouver-based law firm that provides top-notch legal services to clients across various industries such as technology and real estate in British Columbia.Synthia is a true trailblazer who has brought change to many sectors including real estate, banking, distribution and logistics, financial audit and controls, and IT consulting. Her outstanding achievements have earned her a plethora of awards and recognitions, such as being named one of Canada's Best Executives in 2021 by...
2024-01-2528 minHow I Lead ChangeHelen Sheridan: Chief Human Resource Officer at STEMCELLOur guest is Helen Sheridan, Chief Human Resource Officer at STEMCELL, the largest biotech company in Canada. Helen is renowned for creating human-centered organizational cultures that drive exceptional business results and growth. In this episode, she shares her experience of leading human-centric changes.www.pragilis.com
2023-12-2126 minHow I Lead ChangeGraham Talbot: Managing Partner at DYNE MaritimeGraham Talbot is a seasoned CFO with over 25 years of experience in the energy sector. He has held senior leadership roles in Europe, Australia, and the Middle East, including positions in Abu Dhabi Power Corporation, Maersk Energy, and Maersk Oil. Prior to that, he worked for Shell in senior international finance roles. Most recently, he was the CFO of Seaspan and Atlas Corporation, overseeing the financial performance of a fleet of over 130 containerships.In this episode, Graham shares his change leadership experience and the critical ingredients for leading successful change initiatives.www.pragilis.com
2023-11-2328 minHow I Lead ChangeKate Parker: Vice President, People at Technical Safety BCKate Parker, Vice President, People at Technical Safety BC, shares successful strategies for leading organizational change and cultivating a proactive, agile, accountable, and integrated workforce of over 400 employees.Technical Safety BC is an independent organization that oversees the safe installation and operation of technical systems and equipment in the Province of British Columbia, Canada. In addition to issuing permits, licenses, and certificates, they work with the industry to reduce safety risks through assessment, education, outreach, enforcement, and research.www.pragilis.com
2023-08-2323 minHow I Lead ChangeRadha Curpen: Vice Chair, Vancouver Managing Partner and National Leader, ESG Strategy and SolutionsIn this episode, we're joined by Radha Curpen, Vancouver Managing Partner and National Leader at Bennett Jones. Radha also co-heads the firm's Environmental Law practice, and with over 30 years of legal and advisory experience, she specializes in providing strategic counsel to clients related to the environment, First Nations, wider ESG matters, gender equity issues, and the handling, transportation, and remediation of hazardous materials. Radha has served on numerous corporate, non-profit, and governmental Boards of Directors, co-authored scholarly work on Indigenous Rights for the American Bar Association, and serves on the Board of Governors of the Business Council of British...
2022-09-1619 minHow I Lead ChangeSobhana Jaya-Madhavan: Associate Vice President, External Relations at Simon Fraser UniversityAs SFU's Associate Vice-President, External Relations, Sobhana Jaya-Madhavan liaises with communities to help facilitate inclusion and reconciliation initiatives. Born in Malaysia and raised in India, Sobhana immigrated to Canada in 1995 and has worked in the government, private and non-profit sectors for over two decades. In 2015, Sobhana was nominated for the BC Medal of Good Citizenship award, which recognizes individuals who have made outstanding contributions to the well-being of their communities.In this episode, Sobhana discusses how she engages with diverse internal and external partners, students, international/national/provincial/local agencies and diverse communities to strengthen strategic relationships...
2022-08-1339 minHow I Lead ChangeBryan Cox: President and CEO at Canadian LNG AllianceBryan Cox is the leading voice and advocate for the LNG industry in Canada. Bryan leads a team actively working with governments, business leaders, Indigenous leaders, communities, and the broader public to realize the opportunity to build a world-leading LNG industry for the benefit of all Canadians. Bryan says, 'I think the pandemic has really driven a lot of people into their corners. And what I think we need to do and where change leaders really need to operate right now is in providing the space for people ... to come out of their corners and engage again a...
2022-07-1930 min
How I Lead ChangeKathy MacNeil: President and CEO at Island HealthLeading an organization of more than 25,000 medical and non-medical staff, Kathy MacNeil at the helm of Island Health shares her perspectives on leading change. Kathy says, 'that change happens through relationships and so sometimes it takes more time than we may believe it needs to take as it takes that time to build trust.' Kathy talks about the power of recognition, building relationships and trust to win the hearts and minds of people.www.pragilis.com
2021-12-1324 minHow I Lead ChangeGillian Siddall: President and Vice-Chancellor at Emily Carr University of Art and DesignIn this episode, we are honoured to have Dr. Siddall as our guest. Dr. Siddall discusses:How one of the leading art universities in Canada used creativity to transform the university during the pandemic.The university's role in recognizing and addressing systemic racism, social injustice and other social inequities.How to lead change collaboratively in higher education.www.pragilis.com
2021-10-2020 minHow I Lead ChangeTamara Vrooman: President and CEO at Vancouver Airport Authority (YVR)In this episode, we're thrilled to be joined by Tamara Vrooman, President and CEO of Vancouver Airport Authority (YVR). We know the challenges that the aviation industry has experienced globally and the critical role that airports play in maintaining the supply chains. Tamara took on the challenge of leading YVR just as the pandemic was starting. Tamara shares with us her experiences and story of leading people at YVR through unprecedented changes brought on by the pandemic and climate change.www.pragilis.com
2021-06-0224 min
The DeshBhakt With Akash BanerjeeReality of Tejasvi Surya & how to stop Communalism amidst a Pandemic | Deshbhakt with Akash BanerjeeIt was a repeat attempt of what was done in the first wave of Covid - find a way to blame a community and deflect questions from the Govt. What was the BBMC bed scam and how did Tejasvi Surya's communal plan fail this time??? In this episode of Deshbhakt we also try and answer a deeper question - how does one stop hatemongers and bigots - by being polite or by calling them out brutally and bluntaly. Let's find a way to stop people who will play communal politics - even in the middle of a pandemic.
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2021-05-1212 minHow I Lead ChangeShelley Vandenberg: President and CEO at Saskatchewan Blue CrossAs Saskatchewan Blue Cross celebrates its 75th anniversary this year, Shelley shares with us how she is leading technological change to take member experience to the next level using empathy, purpose, listening to understand and engaging people.www.pragilis.com
2021-03-1123 minHow I Lead ChangeNaheed Nenshi: Mayor of the City of CalgaryIn this episode, Mayor Nenshi shares how he led Calgary as a mayor over the last ten years. You'll hear about the steps Calgary is taking to improve its resilience—be it economic, environmental, social or otherwise. Mayor Nenshi shares his strategies for helping people (both city staff citizens) adapt to change and what's different about leading change in a government setting. And, you'll hear why he wears purple every single day! www.pragilis.com
2020-11-2429 minHow I Lead ChangeKevin Desmond: Chief Executive Officer TransLinkHow I Lead Change: COVID-19 Special EditionIn this episode, you'll hear from Kevin Desmond, CEO at Translink—the statutory authority responsible for the regional transportation network of Metro Vancouver.You'll hear how Kevin's led through the disruption caused by #COVID19, how he galvanized his workforce and external stakeholders around a mission, and his antidote to change inertia in public sector environments.www.pragilis.com
2020-08-2727 minHow I Lead ChangeAndrew Petter: President and Vice Chancellor at Simon Fraser UniversityHow I Lead Change: COVID-19 Special EditionIn this special series of the podcast, our guest is Andrew Petter, President and Vice-Chancellor at Simon Fraser University—a university that ranks number one globally for its impact on sustainable cities and communities. Andrew shares how COVID-19 has impacted SFU, how their commitment to their social purpose continues to hold true, and how they use sensemaking (vs command-and-control) to build awareness and understanding of change across the university.www.pragilis.com
2020-05-2025 minHow I Lead ChangeLarry Rodo: President and CEO at 4RefuelHow I Lead Change: COVID-19 Special EditionContinuing with our special series of the podcast, our next guest is Larry Rodo, President and CEO at 4Refuel. The 25-year-old company is no stranger to crisis, having been through the blackouts in Ontario, the wildfires in Fort McMurray and Hurricane Irma in the US.Larry shares how 4Refuel has been impacted by COVID-19, how their contactless service played a particular advantage, and how they remove their employee's anxiety by keeping them informed and aware of developments.www.pragilis.com
2020-05-1521 minHow I Lead ChangeRoger Dall'Antonia - President and CEO at FortisBCHow I Lead Change: COVID-19 Special EditionRoger shares how FortisBC has been impacted as a critical infrastructure service provider, how purpose and pride have played a role in their success, and how they accelerate decision-making by leading with their values.www.pragilis.com
2020-05-1223 minHow I Lead ChangeSanta Ono: President and Vice-Chancellor University of British ColumbiaHow I Lead Change: COVID-19 Special Edition. Santa shares how UBC has been impacted by COVID-19, how they quickly transitioned to online learning, and how they look after the health and wellbeing of their faculty, staff and students. One of the most unique ways they're staying connected with their music students is virtual concerts called #SongsofComfort—so inspiring!www.pragilis.com
2020-05-0818 minHow I Lead ChangeRyan Donovan: Chief Technology Officer at HootsuiteHow I Lead Change: COVID-19 Special Edition. The first guest of this special series is Ryan Donovan, Chief Technology Officer at Hootsuite. Ryan will share how Hootsuite's global business has been impacted by COVID-19, how they bridge the digital divide in their workforce, and how they help brighten up their online meetings. (hint: it involves farm animals!) 🐐www.pragilis.com
2020-05-0512 min
Thinking Inside the BoxHow Leaders Should Approach the Human Side of Change - Mumtaz ChaudharyMumtaz Chaudhary is the Co-Founder and Executive Director of Pragilis, a Vancouver-based boutique change management firm she launched with her husband, Shaheen, in 2006.She has over a decade of experience working with senior executives to develop effective strategies and tactics that help teams and organisations transform. And against the backdrop of the covid19 pandemic, the most trans-formative global event of our lifetimes, she’s in very high demand. Mumtaz understands the implications of change to broader organisational economics. Organisations that will thrive in our new normal will be quick to adapt. They’ll understand the st...
2020-04-3030 minHow I Lead ChangeKelly-Ann Cordner: VP, Human Resources & CHRO SMS Equipment IncKelly-Ann shares change leadership insights from SMS Equipment - a heavy equipment dealer and one of the largest Komatsu dealers in the world with a network of business centres across Canada and Alaska. www.pragilis.com
2020-04-2916 minHow I Lead ChangeMarni Johnson: SVP Human Resources & Corporate Affairs BlueShore FinancialMarni shares valuable lessons from leading change at BlueShore Financial. This financial institution offers a wide range of banking, borrowing, wealth management, insurance and business solutions based out of North Vancouver, British Columbia.www.pragilis.com
2020-03-0625 min
How I Lead ChangeSarah Jasper: Chief People Officer Coast Capital SavingsSarah talks about how she leads the people-side of change at Coast Capital Savings. Coast Capital is the largest credit union in Canada by membership, the first from B.C. to be approved to operate as a federal credit union, and only the second in Canada.www.pragilis.com
2020-02-1016 min
How I Lead ChangeIntroductionHow I Lead Change is a global podcast for executives who are excited about change, not afraid. They need no convincing that change is human-centered. They "get it"—that change takes planning, effort and time. Each month you'll hear eye-opening interviews from your peers, as well as smart, actionable advice to implement change smoothly in your organization. www.pragilis.com
2020-02-1001 min