Shows
The Ophthalmology Experience with Guido PiquetShareef Mahdavi: Why Patient Experience Matters More Than Ever | The Ophthalmology Experience #18In this episode, Shareef Mahdavi, CEO & CXO of Laser Eye Center of Silicon Valley and founder of the PX Movement, joins Guido Piquet to break down why patient experience matters more than ever. From missed follow-ups to front desk fumbles, Shareef explains how small moments make a big impact—and why practices that invest in experience are the ones that win. Whether you're tired of competing on price or just want happier patients, this conversation will shift how you think about delivering care.Connect with Shareef: https://www.linkedin.com/in/shareefmahdavi/PX90: https://pxmovement.comTHIS EPISODE IS BROUGHT TO...2025-05-2356 min
Power Hour OptometryWhy Patient Experience Is the #1 Untapped Revenue Driver in Eye CareSome patients walk out feeling wowed. Others walk away — and never come back. What’s the difference? It’s not your prices. It’s not your credentials and the experience. In this eye-opening episode of Power Hour, Eugene Shatsman sits down with Shareef Mahdavi — industry consultant, speaker, and author of Beyond Bedside Manner — to expose one of the most overlooked (yet most profitable) parts of practice growth: the patient experience. 2025-04-021h 02
Ophthalmology Business PodcastIt's all about the Patient Experience: Lessons from Shareef MahdaviIn this engaging episode, Shareef Mahdavi, the author behind 'Beyond Bedside Manner' shares invaluable insights on implementing straightforward yet effective steps to enhance the overall patient experience significantly.2023-12-2036 min
The Business of Eye InnovationEpisode 8 - ESCRS Practice Management PreviewEpisode 8 of the Business of Eye Innovation Podcast brings together ESCRS Practice Management & Development Program creators – Mr. Paul Rosen, Chair Trustees ESCRS, Past President ESCRS and Chair ESCRS Practice Management&Development Committee, and Colin Kerr, Project Manager, ESCRS Practice Management & Development Program – with their collaborator, our own President & Founder, Kristine Morrill.
Key takeaways:
Learn the history of the ESCRS Practice Management & Development Program and how it has evolved since its debut in 2008.
Understand the importance of business fundamentals such as leadership, negotiation, management and and how they are essential for successful practice management in private practices and t...2022-09-0930 minThe Business of Eye InnovationEpisode 8 - ESCRS Practice Management PreviewEpisode 8 of the Business of Eye Innovation Podcast brings together ESCRS Practice Management & Development Program creators – Mr. Paul Rosen, Chair Trustees ESCRS, Past President ESCRS and Chair ESCRS Practice Management&Development Committee, and Colin Kerr, Project Manager, ESCRS Practice Management & Development Program – with their collaborator, our own President & Founder, Kristine Morrill.
Key takeaways:
Learn the history of the ESCRS Practice Management & Development Program and how it has evolved since its debut in 2008.
Understand the importance of business fundamentals such as leadership, negotiation, management and and how they are essential for successful practice management in private practices and t...2022-09-0930 min
The Art of Seeing Clearly with Dr. Alison R TendlerIt's Never About Price: How to Transform Your Business with Shareef MahdaviThe author of "Beyond Beside Manner" shares how to create a transformational experience for your clients and customers, no matter the industry. He shares how slight nuances to your customer service, demonstrating the value you offer, and hiring the right team can make a huge impact on your revenue and customer retention and referrals. Anyone can offer a product or service but how can you offer an experience? Learn more about your ad choices. Visit megaphone.fm/adchoices2022-09-0947 min
The PX Talk PodcastPX talk Podcast Episode #14: Joseph BartelMany people, including doctors, think they are skilled in negotiation. The data would suggest otherwise. In this PX Talk, attorney Joseph Bartel shares how he took skills learned in negotiating major corporate deals and now teaches those same skills to practices so they can get full value for their services and avoid discounting. 2021-09-2023 minThe PX Talk PodcastPX Talk Episode #13: Jacki VandinaPatient Counselor Jacki Vandina joins patient experience expert Shareef Mahdavi to discuss the importance of "hiring for attitude", as well as why you should treat everyone the same by treating everyone differently, when it comes to customer service in your practice2021-08-1007 minThe PX Talk PodcastPX Talk Podcast Episode #12: John DiJuliusJohn DiJulius, President of the DiJulius Group, talks to patient experience expert Shareef Mahdavi about various aspects of providing great customer service, and provides some foundational best practices that all businesses can learn from.2021-08-0420 minThe PX Talk PodcastEpisode #10- Dr. Marguerite McDonald, Eye SurgeonHear the story from the eye surgeon who performed the very first laser vision correction treatment on a human being in 1988. The miracle of LASIK - now the most popular elective surgical procedure worldwide - had humble beginnings in the laboratory with research that was highly controversial within the profession at that time. In this PX Talk, Dr. Marguerite McDonald shares her journey as a researcher and describes the excimer laser as well as another equally profound research project from her career to help save the sight and lives of infants from retinal blastoma.2021-05-0421 min
The PX Talk PodcastEpisode #11- Dr. Richard Lindstrom, OphthalmologistPatient experience expert Shareef Mahdavi talks with Richard Lindstrom, one of the true pioneers in the world of Ophthalmology.2021-04-2021 min
The PX Talk PodcastEpisode #9: Negotiation Skills- A Big Blind Spot for Most DoctorsMany people, including doctors, think they are skilled in negotiation. The data would suggest otherwise. In this PX Talk, attorney Joseph Bartel shares how he took skills learned in negotiating major corporate deals and now teaches those same skills to practices so they can get full value for their services and avoid discounting. 2021-02-0932 min
The PX Talk PodcastEpisode #8: Ophthalmology Always Leads the WayOphthalmologist Dan Durrie is well-known not just as an innovator but as a true disrupter! Watch as he and patient experience expert Shareef Mahdavi discuss Durrie's newest project, in which he aims to take the world’s most commonly performed surgical procedure and move it into the doctor’s office.2020-11-1934 min
The PX Talk PodcastEpisode #7: Bernie Haffey, Haffey & Co. Episode #7: Bernie Haffey, President of Haffey & Co. addresses the #1 complaint in medical practices, and how HPMS applied to medical practices can help solve2020-10-2814 min
The PX Talk PodcastEpisode #6: How Lance Kugler's Team is Reinventing Their Surgical PracticeEye surgeon Lance Kugler shares his view on what the pandemic means for the future of medicine. In his PXTalk interview, Dr. Kugler describes the steps immediately taken and the plans for the future. The COVID crisis has simply accelerated many societal trends already underway.2020-09-3019 min
The PX Talk PodcastEpisode #5: Carrie Jacobs, Chu VisionIn this episode of the PX Talk Podcast, Carrie Jacobs fro Chu Vision touches on passion, empathy, and the need to pivot as part of what’s allowed them to successfully re-open their practice.2020-09-2212 min
The PX Talk PodcastEpisode #4: PX Movement Launch EventIn this special edition of the PX Talk Podcast, Shareef Mahdavi, bestselling author John DiJulius, Refractive Surgeon Vance Thompson, MD, and healthcare executive Jim Wachtman celebrate the launch of the PX Movement, Mahdavi's new book , "Beyond Bedside Manner", and have a wide ranging discussion on what exactly the PX mindset entails. Visit PXMovement.com today to join the movement!2020-09-1549 min
The PX Talk PodcastEpisode #3: Dr. Nathan UnruhWant to know what it takes for a doctor and their practice to have a great patient experience? Listen to this PX Talk interview with Dr. Nathan Unruh, one of the nation's leading doctors of chiropractics. His passion for customer experience has expanded his career to where he handles business development for 300 practices around the country. Every medical specialist can learn from his perspective on what makes the difference between you and your patients.2020-09-0817 min
The PX Talk PodcastEpisode #2: Matt Jensen, CEO of Vance Thompson VisionCEO Matt Jensen of Vance Thompson Vision offers a candid view of what life has been like leading an organization of 200 employees across 5 states. Without question, a practice’s core values are getting tested right now. Matt describes how a blend of nimble strategy and a patient-centric culture that has made the difference. In this PX Talk interview, we cover specific actions that are part of each day, from handwritten notes to doctor-led facebook live sessions. Collectively, we are going through a “pause” that’s allowing individuals to step-up as leaders at all levels. The impact: new approaches to the pati...2020-09-0417 min
The PX Talk PodcastPerspective from North of the Border: Canada's COVID-19 Response Compared to the United StatesCanadian plastic surgeon Mitch Brown, MD shares what his dual academic/medical medical practice has experienced these past few months. There are definite differences between the Canada and the US in terms of how each society has responded to “shelter in place.” Given the differences between our two healthcare systems, Dr. Brown shares his perspective on what the ideal healthcare system might look like that blends the best of both the US and Canadian models.2020-09-0216 min
The DocPreneur Leadership PodcastPerfecting the Patient Experience -- "Build it" for the PatientToday our special guest is Shareef Mahdavi, CEO of SM2 Strategic. Shareef's career has been focused on helping doctors be better in their chosen profession. SM2 helps clients be better and smarter in the marketing of elective self-pay procedures. Shareef has worked with numerous medical device companies and start-ups and has advised thousands of doctors over his career. In today's interview, we discuss How and Why Doctors Should See Each Patient As A Customer. We'll talk about why this is a challenging concept to embrace in healthcare, provide examples of where th...2019-08-061h 08The DocPreneur Leadership PodcastPerfecting the Patient Experience -- "Build it" for the PatientToday our special guest is Shareef Mahdavi, CEO of SM2 Strategic. Shareef's career has been focused on helping doctors be better in their chosen profession. SM2 helps clients be better and smarter in the marketing of elective self-pay procedures. Shareef has worked with numerous medical device companies and start-ups and has advised thousands of doctors over his career. In today's interview, we discuss How and Why Doctors Should See Each Patient As A Customer. We'll talk about why this is a challenging concept to embrace in healthcare, provide examples of where th...2019-08-061h 08
Medical Practice Trends100: 100th Podcast Anniversary Special - Experts Roundtable on the Future of HealthcareIn celebration of reaching our 100th podcast (thanks to all of you for your support), we asked a roundtable of experts to give us their thoughts on the future of healthcare from the perspective of their areas of expertise: Steven Schimpff MD former CEO of University of Maryland Medical Center on healthcare delivery Jeff Segal MD JD, CEO of Medical Justice, on medicolegal issues Mary Pat Whaley of ManageMyPractice.com on practice management Mike Meikle, CEO of SecureHIM, on cybersecurity Shareef Mahdavi, CEO of SM2 Strategic Consulting, on practice development and business models 2019-01-151h 00