Shawna Corden - Podcast Details

Shows

Playbook For Performance7 Days of Sanity - Day 7: Leading by Example – Be the ChangeWelcome to the final day of our '7 Days of Sanity' series, aligned with election day. In this episode, Shawna reflects on the journey over the past week, emphasizing the importance of embodying the change we wish to see. After practicing values, setting boundaries, fostering commonality, engaging in deep listening, and self-care, today's focus is on leading by example.Key Points:1. Lead by Example: Today, we focus on modeling positive behavior. Think about what you want to embody post-election and how you can share that with others.2...2024-11-0405 min

Playbook For Performance7 Days of Sanity - Day 6: Self-Care for Sanity – Fill Your Own Cup FirstToday’s episode in our "7 Days of Sanity" series is about self-care during stressful times. Shawna Corden emphasizes that essential self-care practices like sleep, nutrition, and brief restorative breaks often get overlooked when chaos surrounds us. Remember: you can’t pour from an empty cup.Key Takeaway: Schedule at least 15 minutes of self-care today—whether it’s a walk, deep breathing, or a favorite activity—and treat it as a vital appointment. Even a small pause can significantly improve your resilience and clarity.Join us for the final episode tomorrow, and don’t forget to...2024-11-0306 min

Playbook For Performance7 Days of Sanity - Day 5: Finding Common Ground – Building Bridges, Not WallsWelcome to Day 5 of our special '7 Days of Sanity' series, where we navigate the emotional landscape of election season with practical strategies for maintaining peace and connection.Today’s episode focuses on finding common ground to build bridges rather than walls. Building on yesterday’s lesson about deep listening, Shawna Corden discusses how to identify and emphasize shared values and interests, even in the most challenging conversations.Highlights:1. Connect on Shared Values: Identify common interests, such as family, community, or shared experiences, to create a foundation for...2024-11-0207 min

Playbook For Performance7 Days of Sanity - Day 4: The Power of Listening – Seek to UnderstandThis episode explores the importance of listening and seeking to understand, especially during divisive times.Key Points:1. Listen Without Agenda: Approach conversations with curiosity, not judgment, to foster understanding.2. Psychological Safety: Everyone deserves to express their opinions without fear of retribution or humiliation.3. Find Common Ground: Even if perspectives differ, shared values may be expressed uniquely.4. Deep Listening Tips: - Paraphrase what you hear to show understanding. - Use silence...2024-11-0108 min

Playbook For Performance7 Days of Sanity - Day 3: Creating Healthy Boundaries – Protecting Your EnergyToday’s episode of the "7 Days of Sanity" series focuses on the importance of setting healthy boundaries, especially during stressful times like election season. Protecting your energy is essential to maintaining peace and well-being.Key Points:1. Understanding Boundaries: Boundaries are not about excluding others but about choosing what you allow into your space, like a fence or gate.2. Practical Examples: Limit your exposure to potentially draining content (e.g., opt for movies instead of cable TV or restrict phone use).3. Scripts for Co...2024-11-0105 min

Playbook For Performance7 Days of Sanity - Day 2: Managing Emotional Triggers – Respond, Don’t ReactIn today’s episode of Seven Days of Sanity, we explore managing emotional triggers and the power of responding thoughtfully rather than reacting impulsively. Shawna shares practical strategies to stay grounded during emotionally charged moments—especially in the lead-up to the election.Key takeaways:1. Understand the difference between responding vs. reacting.2. Use breathing techniques and tactile objects (like keys or coins) to discharge emotional energy.3. Anticipate triggers—prepare responses to maintain your peace in challenging conversations.4. Align your r...2024-10-3110 min

Playbook For PerformanceUnderstanding Decision-Making Styles and Sunk CostsIn this episode, we explore the different ways people make decisions and the pros and cons of each style. Whether you make decisions quickly, seek input from others, prioritize harmony, or rely on detailed research, it’s essential to recognize your tendencies and how they affect your outcomes.We also dive into the concept of the sunk cost fallacy—when investments of time, money, or effort keep us stuck in situations we should leave behind. Using examples from the business world, such as Jeff Bezos’s pivot from Amazon’s failed phone project to Alexa, we discuss how to l...2024-10-2324 min

Playbook For PerformanceLeveraging Your Strengths to ThriveIn this episode, we explore the often-overlooked topic of strengths and how they can shape our personal and professional lives. We discuss the importance of recognizing and leveraging your natural abilities rather than striving for perfection. We also explore practical ways to identify your strengths using tools like Gallup's StrengthsFinder and learn how to maximize them to enhance individual and team performance.Key takeaways:1. Understanding what constitutes a true strength and why it’s crucial to focus on what comes naturally to you.2. Tips for leaders to encourage and develop th...2024-09-1724 min

Playbook For PerformanceThe Power of Team Building: Why It Matters and How to Get StartedIn this episode, we dive into the often-overlooked but crucial topic of team building. Shawna discusses the various aspects of team building, including communication, trust, problem-solving, and decision-making. She outlines the benefits of team building, such as improved collaboration, innovation, and trust within teams. Shawna also shares practical tips on how to incorporate team-building activities into your routine, the importance of psychological safety, and how to measure the effectiveness of these activities.Key takeaways:1. Types of Team Building: Understanding different communication styles, trust-building exercises, problem-solving challenges, and decision-making activities.2. Benefits...2024-08-2035 min

Playbook For PerformanceThe Power of Diversity and Inclusion in Team CoachingIn this episode of the Playbook for Performance podcast, host Shawna Corden dives into the vital topic of diversity and inclusion within teams. While this subject may seem over-discussed, Shawna brings a fresh perspective, sharing why diversity isn't just a buzzword but a critical driver for innovation, creativity, and effective decision-making.Key takeaways:1. Diversity in Teams: The importance of having diverse backgrounds and experiences in teams to foster innovative problem-solving.2. Mastermind Groups: How diversity within mastermind groups can enhance personal and professional development.3. Inclusion: Inclusion...2024-08-1432 min

Playbook For PerformanceMastering Performance Management: A Leader's GuideIn this episode of "Playbook for Performance," Shawna Corden dives into the intricacies of performance management. Far from being a dreaded task, Shawna explains how setting clear expectations can transform this process into a seamless part of leadership.Episode Highlights1. Understanding Performance Management:- Setting clear expectations for your team.- Differentiating between job descriptions and position plans.2. The Importance of Expectations:- Aligning work with how it should be done and deadlines.- Ensuring mutual understanding of tasks...2024-08-0826 min

Playbook For PerformanceNavigating Change and Building a Coaching CultureWelcome back to the podcast! In this episode, we'll explore the intricacies of navigating change within teams.Key Points Discussed:1. The Brain and Change: Understand why the brain equates change to pain and how developing new neural pathways can be challenging.2. Research Insights: Learn from the ICF and HCI report on building a coaching culture for change, highlighting common organizational struggles such as poor leadership, communication issues, and burnout.3. Effective Communication: Tips for over-communicating the reasons for change, the path forward, and timelines.2024-07-3017 min

Playbook For PerformanceEnhancing Team Engagement: Strategies for LeadersIn this episode of the Playbook for Performance Podcast, Shawna Corden dives into the crucial topic of enhancing team engagement. With only 21% of employees actively engaged at work, Shawna explores strategies leaders can use to boost their teams' motivation, productivity, and job satisfaction.Key Points Discussed:1. Defining Engagement:- Engagement is measured by productivity, profitability, and retention.- Only 21% of employees are actively engaged, making it essential to focus on improving this metric.2. Measuring Engagement:- Utilize Gallup's...2024-07-2414 min

Playbook For PerformanceEmbracing Conflict in Teams: How to Turn Disagreements into Productive ConversationsIn this episode, Shawna Corden explores the often misunderstood topic of conflict within teams. She explains how conflict, when managed correctly, can be a powerful tool for innovation and growth. She also highlights the difference between productive and unproductive conflict and offers practical tips and strategies for fostering healthy competition and resolving disagreements.Key Points Discussed:1. Importance of Conflict: Conflict can be a catalyst for improvement and innovation, similar to healthy competition.2. Types of Conflict:- Task Conflict: Disagreements about responsibilities and task completion.2024-07-1817 min

Playbook For PerformanceEffective Communication in TeamsIn this episode, Shawna Corden delves into the crucial topic of effective communication within teams. With multiple generations working together, understanding and implementing clear communication standards is essential. Shawna provides practical tips and strategies to help teams communicate more effectively, ensuring everyone is on the same page and working towards common goals.Key Takeaways:-Shared Purpose: Ensure everyone knows the mission and goals to avoid misunderstandings.-Clarity and Conciseness: Use precise vocabulary and communicate what's necessary without overloading with background information.-Active Listening: Engage fully in conversations, confirming...2024-07-1018 min

Playbook For PerformanceBuilding Trust in TeamsIn this episode of the Playbook for Performance podcast, host Shawna Corden explores the critical importance of building trust within teams. Trust isn't just about reliability; it significantly impacts productivity, engagement, and overall team dynamics.Key insights include:-Definition and elements of trust: Consistency, competence, communication, and compassion.-Impact of trust on organizational outcomes: Higher productivity, lower stress, increased engagement.-Practical strategies to build trust: Transparency in communication, consistent and reliable actions, fostering personal relationships, and recognizing trustworthy behavior.Drawing from Harvard research...2024-07-0321 min

Playbook For PerformanceTeam Coaching and Psychological SafetyHello, and welcome back to another edition of the Playbook for Performance podcast. I'm your host, Shawna Corden. This month, we're talking all about team coaching, and specifically, today's topic is about the psychological safety of teams in team coaching.My mission is to make work fun again by building better leaders. Find out more on my website: https://linktr.ee/shawnacorden 🟥 Contact us at shawna@shawnacorden.com for:- Leadership Coaching- Workshops - in-person/virtual- Consulting and Mentoring in building a coa...2024-06-2419 min

Playbook For PerformanceThe Team as an OrganismMy mission is to make work fun again by building better leaders. Find out more on my website: https://linktr.ee/shawnacorden 🟥 Contact us at shawna@shawnacorden.com for:- Leadership Coaching- Workshops - in-person/virtual- Consulting and Mentoring in building a coaching culture- External, Internal, and Leaders with Coaching Skills.Subscribe to the channel here: / @shawnacorden —Follow me here:Instagram: / shawnacorden / playbookforperformance Facebook: / thejerkwhisperer 2024-06-2416 min

Playbook For PerformanceNurturing Your Attitude During the HolidaysIn today's podcast, we are discussing how to nurture our attitude during the holiday season. We explore the challenges that arise when our plans don't go as expected and provide strategies for maintaining resilience and a positive mindset. We also examine the importance of clear communication and honest conversations with loved ones. Join us as we uncover triggers, restore balance, and create a nurturing holiday experience. Don't Forget: Invite your friends. - Rising tide lifts all boats. - Grow together And that...2023-11-2113 min

Playbook For PerformanceThe Trick to Enjoying the HolidaysIn this episode of the Playbook for Performance podcast, we discuss strategies for enjoying the holiday season. We explore different desired outcomes for the holidays and how to eliminate obstacles that prevent us from achieving them. The episode emphasizes the importance of patience, relaxation, and self-care during this busy time. Listeners are encouraged to set boundaries, delegate tasks, and prioritize activities that bring joy and meaning to their holiday experience. Don't Forget: Invite your friends. - Rising tide lifts all boats. - Grow together 2023-11-1614 min

Playbook For PerformanceCurating Team CultureIn today's podcast, I discuss how the DISC Personality assessment can help leaders understand their own style and the styles of their team members. By adapting their leadership style, leaders can effectively manage their teams. I also highlight the importance of change management exercises when a new leader takes over, as well as the impact of team member styles on team culture. Throughout the video, I provide insights and tips for leaders to navigate these dynamics and ensure productivity and success. Don't Forget: Invite your friends. - Rising tide lif...2023-11-0516 min

Playbook For PerformanceAdapting Your Style and Leading OthersIn this video, I discuss the importance of adapting your leadership style to meet the needs of your team members, peers, partners, and even your children. I emphasize that there is no good or bad personality type and that adapting your style doesn't mean compromising authenticity. I provide examples of how adapting your style can improve retention and create a more harmonious work environment. Additionally, I address common questions about authenticity, being a chameleon, and the workload of a leader. Join me as we explore the benefits of adapting your style and learn practical strategies for effective leadership. 2023-10-2415 min

Playbook For PerformanceManaging the Conscientious Personality TypeWelcome back, folks. So, this is our last in the personality type series. As a reminder, if you're listening to this on your podcast platform, know that we have a YouTube channel and you can watch that. So let's get started. If you're just joining us, there are four different personality types. We're trying to help you understand the types so that you can adapt your own staff whether it be as a leader or as a peer, so that you can meet in the middle. There are four main personality types. I like to assign each of them...2023-10-1815 min

Playbook For PerformanceManaging the Steadiness (type "S") Personality TypePersonality types are gauged by a couple of different factors, whether people are more outgoing or more reserved. Whether they're more warm and accepting or questioning and skeptical. Based on how you answer those questions, we will plot you on a four-quadrant system and each quadrant has a style name, a soundbite, a mantra, and an avatar to help you remember. When I work with teams, the more that they can remember who's who and what they prefer, the more that they naturally adapt their style to me. Meet people in the middle so that we can compromise and...2023-10-1013 min

Playbook For PerformanceCoaching the Influence (type “I”) Personality TypeHey, welcome back everybody. I hope your week is going well, and I've found you in a very good place. This month’s theme is about coaching your staff according to their style, and today, we're going to do a deep dive into the “I” type or the Influence personality type. So, just a quick recap, if you haven't been with us the last couple of weeks, there are four major personality types, and I like to identify them all with a sound bite and an avatar because I think it makes it easier to remember. The avatar of this p...2023-10-0414 min

Playbook For PerformanceCoaching The Dominant Team MemberLast week, I discussed the importance of understanding different personality styles and how they can improve communication and collaboration in the workplace. I also introduced the DISC personality assessment, which divides individuals into four quadrants based on their dominant traits. For today's podcast, we will talk about coaching the dominant team member. There's a reason that the "D" personality type is called the dominant style.They're firm, strong willed, and direct. They are not easily talked out of an idea once they have set their mind into something. They are results oriented. So if you're managing a D style...2023-09-2613 min

Playbook For PerformanceAre You Adjusting Your Style for Effective Communication?This month’s theme is about coaching your staff according to their style. In today's podcast, I am discussing the importance of understanding different personality styles and how they can improve communication and collaboration in the workplace. I introduce the DISC personality assessment, which divides individuals into four quadrants based on their dominant traits. We can create a more inclusive and productive work environment by recognizing and adapting to different styles. I also highlight the significance of emotional intelligence and how it impacts leadership. No specific action is requested from the viewers, but the information shared can help them en...2023-09-1922 min

Playbook For PerformancePersonality And Adapting Your StyleToday, we will talk about the second essential skill for an effective leader, and that is adapting your style as a leader. This means making sure that you are addressing each and every person that you interact with in a way that they can hear the message you're trying to deliver and delivering it in a way that matches their personality essentially. What their preferences and tendencies are when it comes to receiving information, getting feedback, etc.. It is essential that we do that; otherwise, the message isn't heard. Don't Forget: Invite your fr...2023-09-0612 min

Playbook For PerformanceWhat is the plan and how do I get there? (Setting the Vision)We are continuing the discussion about the essential skills for an effective leader. And today, we are talking about the first essential skill which is what leaders need to do when it comes to setting the vision. It is so important to know about vision because it's basically the leader's job to establish a clear expectation of where the team will go. It’s important for people to know and understand that employees want a clear plan. Clarity is essential for us to take one step after another to move forward. So as leaders, we need to say, here's th...2023-08-2910 min

Playbook For PerformanceWhat Makes Leaders Effective?Hey everybody, welcome to another edition of the Playbook for Performance podcast. It's been a while since the last episode and we are working hard on some new changes to the website, our offers, and things like that. So today, I want to cover the essential skills of an effective leader. I've been doing some traveling lately and I've been running into people, hearing about the problems that they're experiencing with their teams, staff, etc. And so, what is it that makes an effective leader? I think there are three things that are essential for leade...2023-08-2408 min

Playbook For PerformanceMasterminding – Unlocking the Power of Group CoachingSo today, in the podcast, we continue with our theme about making the leader's life easier. And today’s topic is masterminding. So, we got a little follow-up from last week when we were talking about group coaching. Masterminding is probably my favorite form of group coaching so much so that I used to have a business that exclusively focused on masterminds, and shout out to Christina. I hope you're doing well. So, for me, masterminding is the perfect entry point to one on one coaching. It's also the perfect place to go when you've gradu...2023-08-0216 min

Playbook For PerformanceTeam and Group CoachingIn today’s podcast, we will talk about team and group coaching because we have emphasized so much executive coaching, where it's that one-on-one experience with a coach who works with you, gives you that time to think out loud, etc. Or we've been talking about the leader as a coach where they are exhibiting and practicing coaching skills with their subordinates. But it doesn't always have to be the leader. It can be someone acting in that capacity, practicing those coaching skills with teams and groups. So, what's the difference between teams and groups? Let...2023-07-2611 min

Playbook For PerformanceApplications for CoachingTo continue with this month's theme about making the leaders' life easier, we're going to talk about the applications of coaching. We've talked a little bit about the coaching conversation, and how it differs from performance management, but there are many ways you can use coaching that will really help you out. And again, make your life so much easier because instead of doing all the work or being the single brain for the entire staff, you will use that ask versus tell skill set to facilitate that. So let's get into it. Don't Forget: I...2023-07-2215 min

Playbook For PerformanceCoach Approach vs. Performance ManagementIn today’s podcast, we will be discussing the difference between using a coach approach as a leader or as a parent versus performance management. I know it's kind of tricky. We got a couple of emails about it so I want to get into it. Let's start from the very beginning. When talking about a coach approach, we're talking about using this methodology where you, as a leader, instead of having to do all the work yourself, be the brain that powers ten sets of hands. You set the vision, you make it very clear to people, and th...2023-07-1127 min

Playbook For PerformanceThe Leader’s Coaching ConversationOne of the follow-up questions that I got from the last podcast was, can you go into more detail about how I do that coaching conversation as a leader? And so what I want to do today is to give you an e- outline of what that conversation looks like and a couple of things not to do. But do recognize like the full training on this is, you know, two days. And then if you want to be a professional coach, you know, credentialed by the ICF, etc. We're talking hundreds of hours of training, but, for the...2023-07-0415 min

Playbook For PerformanceWhy You Should Let Go of Command and ControlToday, we will talk about a common frustration among my clients which is this idea of why I am working so hard. It's this idea that as a leader, you feel like you need to do everything in your power to control the results of what your organization is producing. However, there are more efficient ways to go about it. So I like to call that process command and control. It's this idea that I'm responsible for getting this to the organization, whatever it might be. It might be cutting costs, producing revenue, improving employee engagement, and improving customer...2023-06-3013 min

Playbook For PerformanceBUSINESS PLANNING STEP 6: Tracking Your 90-Day IncrementsThis is our last in the series on business planning, and I hope you found it super helpful. As a recap, we started with the values for your company, team, and yourself. It's about how you're going to make decisions. Who is it that you're really serving, and then what is the vision? What do you want it to look like? Who are you serving? How are you serving them? All of those things are put together and then translating that vision into what we call a work breakdown structure. That’s putting work into individuals. You're going to br...2023-05-3011 min

Playbook For PerformanceBUSINESS PLANNING STEP 5: WBS to 90-Day IncrementsHi folks, welcome back. Thanks for your patience with us. I know you were eagerly awaiting step five in the business planning process, but I took a little holiday over to the ranch, had some golf and some sun, and it was great. So I'm eager to get back to you and ensure you can progress on your journey with business planning. So what we're going to do is we're going to do a quick review of the business planning process. Today, we're going to talk about taking that work breakdown structure and recap what t...2023-05-2418 min

Playbook For PerformanceBUSINESS PLANNING STEP 4: Chunking It Down - Your WBSWe're in the middle of our business planning segment and have just cast the vision to know what the most beautiful business will look like. We've figured out our values. We're figuring out who we're serving, and now, we've painted the picture. What's it going to look like? Our next step is to chunk it down and bring it to life by translating that picture into actions that we can do daily. So let's get to it. So, a term I like to use comes from my project management and PMO background is WBS. Well, what...2023-05-1014 min

Playbook For PerformanceBUSINESS PLANNING STEP 3: Casting The VisionThis month, we're talking about the theme of business planning. And we've covered a couple of lessons already. So you can return to podcasts 84 and 85 if you missed the first few lessons. But today, we're going to talk about step three, which is casting the vision. So when we talk about casting the vision, we're saying, let's paint a picture that's so clear that all of our employees, stockholders, and supporters know where we're going. They feel really good about it and can connect the dots from what they do daily to the vision. They see how they are...2023-05-0415 min

Playbook For PerformanceBUSINESS PLANNING STEP 2: Determining Your FocusWe are in the middle of a segment all talking about the general basics of business planning. So if you're an entrepreneur, you might be a little bit intimidated by this. I used to do business planning for a Fortune 10 company and now subscribe to a simplified version of business planning that'll get you through most of what you do. And it really helps set a focus in terms of what needs to be done now rather than focus. So last time we talked about the importance of leaders casting a vision, which inspires people. It makes them feel c...2023-04-2416 min

Playbook For PerformanceBUSINESS PLANNING STEP 1: Values Informing Your VisionIn today’s episode, we're entering into a new theme for the next ten podcasts or so. It's all going to be about business planning. Whether you're a small team within an organization, an entrepreneur, or the CEO, this set of business planning podcasts is all for you because it will take you step-by-step through how to do this. You're probably thinking, how does a coach know anything about business planning? I did business planning for a long time for a Fortune 10 company. And in addition to that, I have helped my clients who are running their own businesses with...2023-04-1719 min

Playbook For Performance#75HARDIn today’s episode, I'm reviewing my experience on 75Hard. If you're unfamiliar with 75Hard, you'll learn more about it. It is a program that builds mental toughness. Why are we talking about mental toughness when this podcast is about building better leaders? Well, sometimes leaders have to make tough decisions. It means they must be disciplined to make those decisions and not defer to the path of least resilience. So, if you're not familiar with 75Hard, this is a program that Andy Frisella formed. Andy owns several businesses, including First Phorm and some other organizations. A...2023-04-1021 min

Playbook For PerformanceCelebrateCongratulations, you have really done a great service for yourself and the rest of the universe because strong, resilient people really make a big difference in our world. Today, we're going to be talking about celebrating, and you might think, well, why is this a lesson in the 20-week challenge? How does this make us more resilient? Well, there are a lot of reasons why. So let's get started. When do I suggest this lesson, particularly when we cannot acknowledge just how far we've come?We are constantly comparing ourselves to our perfect or ideal. A...2023-04-0418 min

Playbook For PerformancePerfect Your PresentWe are on week 19 of our 20-week challenge, where we are building our resilience so that we bend instead of break when we face adversity. Today we're going be talking about perfecting your present. So what does that mean? That sounds like it's such a strange thing. Well, the present is the current moment. So living in the now, and depending on what you did yesterday, you have today's situation as it is because of the preparation or the activities that you did. I weigh what I weigh today because of things I ate yesterday an...2023-03-2721 min

Playbook For PerformanceStart AttractingWe are in the middle of our 20-week challenge to build resilience, and we're getting close to the tail end. In our lesson today, we're going be talking about attracting because the more we attract things naturally, the more ease and choice we have. So let's get started. When somebody wants something different than what they've been getting, they need to understand the whole law of attraction. And if you haven't watched the movie The Secret or read the book, I think it does a really good job talking about the kind of quantum physics of...2023-03-2019 min

Playbook For PerformanceBuilding A ReserveWe continue with our 20-week challenge to build your resilience. This week’s lesson is about building a reserve. Now, you're probably familiar with this concept of building a reserve regarding emergency preparedness. In my area of the world, I'm in the Pacific Northwest, we are bearing up for a potential overdue earthquake that goes along the fault line that we have. So, both civic organizers, as well as others, are trying to help us put together kits that will help us, whether it's extra food, water, a go bag, etc., and neighborhoods organizing around this...2023-03-1720 min

Playbook For PerformanceChoose A Healthy AttitudeDid you know that there are three factors that really indicate the success of a change effort? If these three things are done poorly, the effort will fail. If they are done well, it will ensure the success of a project. Those three factors are: - Number one is leadership. Have we painted the vision? Do we understand this change and why we're going about it? - The second is communication. Are we giving frequent updates about the decisions that have been made, the changes, the rollout, the timeline, et cetera? ...2023-03-0715 min

Playbook For PerformanceMake Your Work An Extension Of YouThis week, we're talking about making your work an extension of yours. This is part of our 20-week challenge to build resilience, so let's get started. So when do I suggest this lesson? I suggest this lesson when… - people feel like they're a cog and a wheel. - their work isn't really aligning with their values, and - they want a bigger life. So work can meet a lot more needs than just earning money. Your life's work utilizes your gifts, and you can...2023-02-2711 min

Playbook For PerformanceInvest In Your LifeToday, we're talking about investing in your life. This is part of the 20-week challenge on how you can build your resilience in 2023. The goal is to make it so that you bend like a willow in strong winds versus breaking like an oak when things get tough. We are now on lesson 14, so let's get started. When do I suggest this lesson?: Whenever I hear my clients talking or valuing things over experiences. Whenever I hear a theme of them observing rather than participating and 2023-02-2116 min

Playbook For PerformanceReorient Around Your ValuesWe're in the middle of our 20-week challenge to building your resilience so that you bend instead of break when facing adversity and tough times. And I think we've got some tough times. Well, on the way for a lot of people. Layoffs are happening in the tech sector and people are struggling a bit. We are also struggling with inflation and recession. And so we really wanna build our resilience so that we can handle all of these challenges. Last week, we talked about being problem-free, having systems to do so, and how the s...2023-02-1413 min

Playbook For PerformanceProblem-FreeSo we're in the middle of our 20-week challenge. We are at episode number 12 of 20. Today, we're talking about being a problem-free zone and just being problem free in general. We're doing this to build our resilience and part of being so strong and resilient is that when we have problems, they don't have to be this giant pothole. They're more like a slight speed bump or Hmm, was that an acorn I just ran over? It's pretty smooth sailing and we really want to build that. So let's get into today's lesson. Now, if yo...2023-02-0610 min

Playbook For PerformancePreparation and ProtectionIf you've been around for a while, you know we're in the middle of our 20-week challenge. This is week 11. And this 20-week challenge is all about building your resilience. This week we're gonna be talking about preparation and protection. But before I jump into that, I wanna let you know that my new book entitled “ Meet Me in the Middle” is already out on Amazon. This is a guide to overcoming polarization. So if you wanna know more about polarization, what happens, how to overcome it, and how to prevent it, you can find it ou...2023-01-3013 min

Playbook For PerformanceDeepen Your CommunityFor the past few weeks, we've been focused on building up your resilience. This is still part of our 20-week challenge. Building up your resilience makes you flexible, where you bend instead of break when you're faced with challenges, and this is one of the top three elements that affect an organization's change success rate. So we look at the strength of the leadership, the strength of the communication, and just how resilient the employee body is. And right now there's a lot of stuff going on in the marketplace. Obviously, there are things like this recession that's going...2023-01-2413 min

Playbook For PerformanceStrengthening Your FamilyThis week, we're talking about strengthening your family. For the past couple of weeks, we've been talking about the who in coaching. It's the innards of yourself, the stuff that's timeless, that has to do with your values, your boundaries, your standards, and family is a big component of that. Now, not everybody has grown up in a family that's really nurturing to them, but everybody has a chosen family. It may consist of some biological members, and it may consist of some friend members that are like family. And to be clear, in this l...2023-01-1611 min

Playbook For PerformancePersonal StandardsToday specifically, we're gonna be talking about personal standards. Now, if you're just joining us for the first time, do know that on our website you can, or in the show notes, you can download the personal theme sheet that will help you set some goals around this 20-week challenge. You can do them in any order whatsoever. It may be based on what you hear as little triggers or the lessons you're gonna pursue, but recognize that each of these lessons is designed to help you build your resilience so that when stressful events happen, you bend and do...2023-01-1016 min

Playbook For PerformanceSetting BoundariesWe've been talking about planning to build your resilience in 2023. The purpose of resilience is so that you can bend instead of break when you're under pressure, and we want to help you accumulate the tools to do that. Today, we're going to be talking about boundaries. I love this topic because I think it's probably the one that propels people the furthest and the farthest when it comes to their mental health and well-being. So let's get into it. So what are boundaries? Boundaries are like fences. They keep the goo...2023-01-0616 min

Playbook For PerformanceGet Your Needs MetFor 20 weeks, we are addressing a challenge that builds your resilience. Resilience helps us bend in a storm instead of breaking. We are all facing storms of different sorts, whether it be an illness, travel, pressures at work, or tough challenges. We want to be able to handle those with grace and confidence, so we're tackling 20 lessons that will help you build that resilience and help address change in a more productive way. This week we're talking about getting your needs met. Well, that might sound a little prima donna, but I assure you we all have n...2022-12-2810 min

Playbook For PerformanceRestore Your IntegrityWhy do we want to restore our integrity, or why do we want to build our resilience? Well, resilience helps us bend instead of break when times get tough. We want to create resilient people who can bounce back from adversity, whether it's stubbing your toe or losing your job. So the more we can work on the skills to do this, the equivalent of weight training to build your muscles. The more that we address each of these foundational issues, the better off you're going to be and the more resilient you'll become. When it comes...2022-12-1912 min

Playbook For PerformanceSimplify Your LifeWe're in the middle of our 20-week challenge to build your resilience. So what is resilience? Resilience means that when times get tough, you bend instead of break. And how do we build resilience? We build a strong foundation. To do that, we've got 20 weeks of tips and tricks that will help you take action, and build that resilience. This week, we're talking about simplifying your life. Right now, it's the holiday season when I'm recording this and things are really busy. We've got a lot of schedules that are quite full. There are a lot of obligations because...2022-12-1311 min

Playbook For Performance10 Daily HabitsWhen we talk about resilience, we really mean that we want you to be flexible and bend like a willow does in the wind versus break like an oak. We've had some tough times making strong people. But if you feel like maybe you're not as strong as you'd like to be, this is a great way to build that. So let's get started on today's lesson, 10 daily habits. If you are a listener, you've probably heard me refer to a couple of books in the past. One is The Power of Habit by Charles Duhig. The second is...2022-12-0912 min

Playbook For PerformanceClearing The PastPart of making work fun again has to do with building our personal resilience. As you've heard me say in our previous podcast, three things determine a successful change effort, first has to do with leadership, leading yourself and others. Second is communication, being clear and succinct with expectations. And then, finally, personal resilience. How do we build resilience? Well, we need to be well grounded and have our act together. So this is part of our 20-week challenge. We're helping people build their resilience, and it’s free to join. This week, we're talking abo...2022-11-2812 min

Playbook For PerformanceTolerationsThis month, our theme is about planning 2023 to build your resilience. So the mission is to make work fun again and work is not fun. If we're depleted and we feel like we don't have any energy, we know that success in a change effort is really dependent upon good leadership. That means leading ourselves and others. It means good communication. Are we being clear about the vision, expectations, et cetera? And the third piece is really about resilience. That's why we're tackling this 20-week challenge to help build people's resilience. It's free to join each week. There's gonna b...2022-11-2112 min

Playbook For PerformanceTheme PlanningThis month's theme is about planning 2023 and here's how we got there. There are three things that really affect the success of a change effort. And since we're all going through change pretty dramatically, I thought we'd hit those. Those are leadership, communication, and employee resilience. I've talked about the first two a fair amount. I haven't talked about resilience a whole ton, but one of the things that I have done in my history to make work fun again is helping people build their personal foundation. I've put 150,000 people through this class over the many years I've been t...2022-11-1612 min

Playbook For PerformanceScary Effects Of PolarizationToday, we're going to be talking about the scary outcomes in the gist of Halloween. The scary outcomes of a polarized society. So let's get started. So what's so scary about it? Well, all humans have a need for certainty. They also have a need for novelty, but when we are in a polarized society, we are requiring that things be certain, so that reduces the tolerance for novelty, for surprises, for things that are different and things get pretty boring when everything's predictable and inevitable. Number two, we only have room for the like-minded. So our circles get...2022-11-0810 min

Playbook For PerformanceReuniting Forgotten PastsToday we're going to be talking about reuniting, forgotten parts of yourself to make yourself whole. Now you're probably wondering how does this make work fun again? How does it build better leaders? Well, all of this comes down to our integrity. When we think about pieces of ourselves that are out of integrity, we're thinking about things splintering off and it takes a lot more energy for something to travel through space. If it's flaking off, the paint's peeling off the side, as you're going creates a lot more resistance. You don't travel as quickly. And so today...2022-06-2016 min

Playbook For PerformanceHonor Preferences For IntegrityThis month we are talking about restoring your integrity and specifically today, we're going to talk about boundaries, standards, and preferences. We discussed this a little bit last month when we were talking about spring cleaning your life, and creating some of these things, but we want to go into more detail about what this will do for you and what this does for your integrity. Boundaries are our force field that keeps the bad stuff out and good stuff in. Standards are how you choose to behave yourself. What is important to...2022-06-1626 min

Playbook For PerformanceDo You Feel Yourself Splintering? Try IntegrityFor this month's theme, we're going to be talking about integrity. Do you feel yourself splintering? So the solution here to this idea of splintering is to try integrity, to reunite those parts and become whole. So what is integrity and what are we talking about when we say integrity? Well, first of all, it's not a moral compass. The idea of integrity is that something is intact, that it's strong. It really supports you. And that when things are not in integrity, you may feel them splintering off or shaving. ...2022-06-0819 min

Playbook For PerformanceSetting Your StandardsSo onto today's topic, we're talking about standards. Standards are companions to boundaries and the fact that boundaries are what people may say or do or behave around you, your standards are your rules about how you would behave for yourself. So this is your code of conduct. Megan Kelly wrote a book entitled " Setting For More", based on this reflection that she had watched a Dr. Phil show. She was watching an episode where he encouraged someone to raise their standards. And he said the only thing that's different between you and those that you envy...2022-05-3018 min

Playbook For PerformanceA Script For BoundariesThis month, we are talking about spring cleaning your work relationships, and today we're going to be talking about boundaries. What are boundaries? Boundaries are like fences. They keep the good things in and the bad things out. I find that there are two main issues that show up when encountering boundaries with my clients. The first is that people know that there is a line, but they're really uncomfortable forcing that line. The second is they're not so sure what's bothering them, that they're upset about an interaction, or they feel confused about the interaction, but they are...2022-05-2520 min

Playbook For PerformanceGet Clear About What You WantThis week, we're talking about this idea of spring cleaning your relationships, and part two of this is “to get clear about what you want”. Think about all of the things that you do in your life, either your work, your home, et cetera, and set it all in one place. So you could see it all, you'd touch it. And you'd say, what brings me joy? What I really want to encourage people to do this week is to think about what they want more of and in contrast what they want less of. ...2022-05-1617 min

Playbook For PerformanceSpring Cleaning: Clear Out Those ToxinsSo this week, in particular, I want to talk about making space by clearing out the toxins, particularly in work relationships, but this could be home too. We want to make sure that the relationships that we have are valuable, that they're nurturing, and supportive. So how do we decide what deserves our space and our effort? How do we decide who's a toxic person and why we need them out? The best way to do this is to go back to your values. Fieldwork this week: Think about what deserves to stay in my life. What do...2022-05-1017 min

Playbook For PerformancePrevent Conflict by Challenging Your Own IdeasConflict develops slowly, usually, someone in a group would test the atmosphere about a certain topic with a light comment expecting to see what the reaction of the audience is. Then, if the response of the group is receptive and even encouraged by one or more people, the subject can tend to escalate until it becomes a confrontation that separates people, following opposing ideas like right and wrong or good and bad. Most of the issues that we can be upset about are not moral compass issues but can involve our sense of integrity. Fieldwork th...2022-05-0209 min

Playbook For PerformanceWould You Give Up a Friend Over a Belief?What is the price we pay for not holding the space for dialogue? What is the cost of not stopping to try to understand another’s point of view? We pay with our once “significant connections”, we sacrifice friends who become acquaintances. I am passionate and curious about this topic, how did we get from “agree to disagree “ to the intolerance we usually hold for anyone with differing points of view? In order to get closer to a better understanding of this social phenomenon, I have been working on a book and this week, we are launching the first p...2022-04-2512 min

Playbook For PerformanceFights Are Hosted By Our EgosIn today’s episode, I am diving deep into fight stories and how people engage and end up escalating. Fights find their ground when people start reacting from their egos in a defensive way, this way, the conflict turns out to be more about the image that we have of ourselves rather than being related to a particular topic. Our egos don’t allow us to be vulnerable or open to others’ points of view. Are you tired of entering into useless fights, losing important connections, and feeling terrible about yourself as a result? Try to visualize yoursel...2022-04-1818 min

Playbook For PerformanceGood People Can Make Bad Decisions and Still Be Our FriendsPeople are not able to hold to polarizing ideas in their minds at the same time, leading to generalizations. The truth is that people can make bad decisions, and we can still be friends, what we need to do is to UNDERSTAND each other. Most people have lost a special relationship due to having opposing ideas on a certain matter, and that is one of the reasons why I am so passionate about this topic and actually writing a book about it! Values could be expressed in different ways and you would be surprised how ma...2022-04-1116 min

Playbook For PerformancePutting Play Into ConflictThere is a lot of damage that can come with conflict, part of it is the loss of control, the escalation, the narratives we tell ourselves about what the other might be thinking, and mainly that we become separated from the other conflictive party. How can we respect our differences and remain friends with someone who believes differently than we do? My suggestion is: Have fun and be playful. Playing is a way to stay a little bit separated in order to avoid being triggered. Listen to today’s episode for very useful examples of how to use play in dif...2022-04-0415 min

Playbook For PerformanceBuild the Right Mindset for Resolving ConflictHere are the tools you need to create the right mindset to approach and resolve conflict. The first step is to suspend judgment; curiosity is the ultimate coaching tool, simply ask more questions. The second tool is to have the intention of creating peace as your main objective; if your goal is to convert, accuse or convince others, they will react defensively. The third piece is to approach with calm (ground yourself if you feel agitated or emotional). Lastly, and most importantly, is to take 100% responsibility for the situation, meaning that you should become accountable for creating the event...2022-03-2818 min

Playbook For PerformanceResolving ConflictThere are different kinds of conflicts: expressed conflict, unexpressed but anticipated conflict, and thirdly, unexpressed but resentful conflict. We long for clarity and settlement, we are wired for connection; that is why conflict puts us in a state of anxiety and disruption. The first thing we need to do in order to resolve conflicts is to do an Internal Inventory by asking ourselves: What is this conflict really about? Step two is to identify what is the real desire and the third step is to realize what this real desire produces for you, which generally leads to three answers...2022-03-2116 min

Playbook For PerformanceReaching an Ideal State to Engage in a New DialogueAn ideal state is when we are at our best, using our gifts and talents and being surrounded by a community that brings out the best in us, the best performing teams know this and encourage people to be at their ideal state consequently fostering psychological safety. There are several ways to promote people reaching their Ideal state: Share challenges especially when the team reacts with empathy and compassion. Authentic expression. Diversity. Choose the right crowd. Fieldwork this week: “Be yourself, everyone else is already taken”, express yourself authentically, consider the amoun...2022-03-1413 min

Playbook For PerformanceThe Origins of ConflictWhere does all the conflict come from? Nowadays people tend to believe that if you are not with me then you are against me, our communities are increasingly divided by conflict. Once we were used to “agree to disagree”, we would seek to understand and wouldn’t force our opinions on others. Sharpening your listening skills can help you identify generalizations, deletions, and distortions that are not fact-based forms of using language, usually resulting from becoming more emotional and less rational. Conflict can be good, there is no point in rushing to resolve or avoid it, cr...2022-03-0710 min

Playbook For PerformanceDo’s and Don’ts for Your Coaching ProgramCoaching is an investment that should be reserved for the very best at your organization in the beginning. Once you have your leaders on board you can begin with the areas you most want to leverage. The target of Coaching is fulfilling potential, every top performer should engineer his days and time in the most strategic and important areas (not the urgent). These are the main features of a good Coaching Program: -A Coaching Program allows for new pathways and identities to be created, challenges assumptions that have been treated as facts, and provides partnering for results...2022-02-2812 min

Playbook For PerformanceMaking the Most of Your Coaching Dollars (Four Main Coaching Approaches)Why consider coaching? Coaching is an investment and a tool to solve problems, it can help you accomplish your goals faster with long-lasting results and more permanently. Coaching surpasses the “what” and takes us deeply to the “why” we do what we do, coaching works on identities, values, behaviors, and habits. The Bottoms Up approach starts from the lower levels of an organization, its greatest benefit is that the people who really want it can apply it immediately to their everyday work. Another method is the Tops Down which is much faster once executives experience coaching and recognize...2022-02-2110 min

Playbook For PerformanceModalities of Coaching: Advantages and DisadvantagesCoaching can take place in many forms, but there are three main forms: External: External coaches are not employed by the company they are providing coaching for. In this case, the executives are usually receiving the coaching. The focus is often on modifying behaviors and habits. This coaching can last from 1 to 2 years. Advantages: Coaches have a wider perspective from companies in related and unrelated fields, these coaches are not influenced by the company’s politics, they also have the distance to ask fundamental questions without making assumptions. Disadvantages: Not knowing the history of the culture of the or...2022-02-1412 min

Playbook For PerformanceWhat is a Coaching Culture?What is coaching? Coaching is a way to bring out the best in others whether it is performance, career, or sports coaching, the focus is to develop someone’s strengths to perform at their best. A Coaching Culture is when coaching is part of everyone’s role, where everyone tries to be kind, honest, and the best version of themselves. Organizations are constructed with policies, habits, and behaviors that look and feel like coaching. These habits are about being curious (the opposite of judgment), assuming positive intent and realizing when the intent did not match the impact, growing, asking good...2022-02-0709 min

Playbook For PerformanceThe Best Version of YourselfWhat is the best version of ourselves? It is the one that is energized, sincere, and egoless, that version that is quite content with everyone being themselves, recognizes the gifts of others, and is happy to share its own talents. This version of ourselves is also ready to try new things and believes in the fact that jealousy has no place because there is enough for all. To achieve this you need to know yourself, your personal mission, passions, and respect what is unique about you. Fieldwork this week: If you want to be the best version o...2022-01-3109 min

Playbook For PerformanceUncovering Your Gifts and StrengthsHow do we discover gifts and strengths? Most of the time, they are related to our values, and in other cases, it is simply something we excel at without much effort and enjoying the process. While searching for your own gifts you can ask yourself: What are the consistent things that people tell me I am good at? What are you naturally good at? These answers will help you reveal your essence and help you focus on the activities you perform better and amplify them to the highest potential in your personal performance. Fieldwork th...2022-01-2510 min

Playbook For PerformanceFlow and EngagementWhat is Flow? Is that magical state where you are so engrossed in what you are doing, that the time flies! What is the relationship between flow and engagement? We are at the best of our productivity when we are flowing, not only because we are highly focused but we are also enjoying ourselves. You are in a state of flow when you are present and in the moment, you are clear about the purpose of your actions, you lack self-consciousness, have a sense of personal control, time flies, and what you are doing is intrinsically rewarding...2022-01-1709 min

Playbook For PerformanceEngagement: The Key To a Company’s SuccessEngagement is defined as productivity, profitability, and retention, it is a key component of every successful company. In today’s episode, I share how to measure engagement using Gallup’s tool called the Q12 and explain the three aspects that truly keep employees motivated: purpose, mastery, and autonomy. Engagement is what makes us pay attention and give our intention to time and effort, it’s what drives us to get smarter, learn more, take risks, grow and endure discomfort through challenges. Remember that caring about employee engagement is the way to increase productivity. Fieldwork this week: I...2022-01-1012 min

Playbook For PerformanceTwo Essential Themes for Productive ConversationsThere are two overarching themes involved in every productive conversation, one is partnership (a conversation cannot be one-sided) and the other is being (you need to be present in the moment of the conversation). The intention of a conversation needs to be identified as well as the topic and the expected outcome. Decisions are led by a commitment, that points that we are ready for accountability. Fieldwork this week: Begin with the end in mind. The third of The 7 Habits of Highly Effective People (Stephen Covey). Dream out the ideal of your work environment, once you have t...2022-01-0311 min

Playbook For PerformanceImprove Communication with the Coach-ApproachHow does the coach-approach conversation work? It works in the prefrontal cortex (the executive brain that amplifies our success rate). When using the coach-approach we remove ourselves from “me”, and we start building “we”. A leader must tell staff not just the “what” but also the “how” and the “why”, and in this way, they will be encouraged to grow their strengths, learn new things, and become invested in a product that they are responsible for. The coach-approach communication promotes autonomy, develops mastery, and integrates the purpose of the project. When coach-approach conversations happen there are discussions about potential obstacles, there is...2021-12-2714 min

Playbook For PerformanceHow a Coach Approach Makes Life Easier for the LeaderThe role of a leader can be difficult, filled with the great responsibility of being the first among equals, having all the answers, and always knowing what to do next, but this approach leaves the leader lacking the opportunity of being curious, vulnerable, and leaving space for others to take the initiative. As a result, the levels of burnout in leadership are increasingly high. The Coach Approach encourages leaders to be in charge of the vision and what the team is going to do, but without telling them how to do the work, they are responsible for leveraging their...2021-12-2010 min

Playbook For PerformanceWhat Is the Coach Approach?Coaching is defined as “partnering with clients in a thought-provoking and creative process that inspires them to maximize their personal and professional potential, the process of coaching often unlocks previously untapped sources of imagination, productivity, and leadership”. Listen to this episode to learn more about the extent and characteristics of the role of a coach, what coaches don’t do, and what the aspects are that define a successful coaching experience. Fieldwork this week: The GROW model is the easiest way to understand the coaching conversation. We start with the Goal (What is it? Why do we w...2021-12-1312 min

Playbook For PerformanceThe Blindspots of a Self-Aware LeaderEven for self-aware leaders, there are unknown areas, blind spots, and sometimes leaders don’t have a team to warn them about those risks. One of the primary roles of a coach is to act as a “blindspot alert” partnering with leaders, planning towards the achievement of goals, and looking for potential obstacles. Exploring and naming our biases (and therefore our blindspots) brings awareness to the potential dangers we are exposed to and that we are not addressing, but when we name them, we claim them and we can address them. Fieldwork this week: Openly discuss biases to det...2021-12-0608 min

Playbook For PerformanceA Leader Needs an AllyA self-aware leader faces many challenges, especially executive leadership. One of the benefits of working with an executive coach is a partner, one that does not judge and is aligned with the leader’s goals. A coach is a safe place for a leader, even though coaches keep leaders accountable to their goals, can challenge them, and even be provocative if found necessary. We all need someone to help us be the person we can be! Fieldwork this week: The Accountability Question List is made by a group of questions that when answered affirmatively reflect that...2021-11-2908 min

Playbook For PerformanceA Self Aware Leader is CompassionateThe analogy of “seeing a hole or going into it” is a great way of assessing the difference between compassion and empathy. Being compassionate is about observing, acknowledging, and sharing someone’s feelings without “getting in the hole with them” since one of you needs to be outside in order to be of actual help. Susan explains in this episode how to achieve compassionate relationships fostering curiosity and learning to avoid judgment. Fieldwork this week: Evaluate which sharing feelings you are engaging in when others present challenges. First: Are you staying “out of the hole”? Make sure you a...2021-11-2211 min

Playbook For PerformanceBack to the Office: The COVID EtiquetteEtiquette is about creating a safe space, by illustrating the norms that people can expect. Not knowing is what causes people to be uncomfortable, and COVID had changed all the rules we knew about what was and wasn’t appropriate at the workplace. How can we create a safe space under the COVID climate? Shawna shares in this episode strategies to put in action in these new circumstances and foster a safe environment back in the office. Fieldwork this week: The “straw dog” or the “straw man” is a framework for people to generate ideas, where all ideas are...2021-11-1510 min

Playbook For PerformanceLack of Awareness Is Killing ConnectionWhether you are at home or at work awareness is the key aspect of connection. There are two common scenarios in the HR field. First, the “nice” HR manager who overly cares for the employee, neglecting the goals and outcomes, delivering poor and weak results as a consequence of favoring the employee too much. In the end, this parenting style is not effective, the manager’s leaders will have to intervene and all employees will suffer the repercussions as a result of not meeting their numbers. The second scenario is about the HR manager that does not build a founda...2021-11-0810 min

Playbook For PerformanceTen Things Scary Managers DoHalloween is around the corner and, in preparation, I decided to share with you ten things that scary managers can do such as: — Not communicating the vision, — Treating people just as resources, — Failing to demonstrate trust, — Criticizing in public, — Overly fostering independence, — Not helping their staff prioritize, — Taking credit for your work, — Alienating their staff, — Neglecting to build connections with their subordinates, and lastly — Surprising people while evaluating them. Fieldwork this week: Keep in mind the three pillars of successful teams which deliver great results are: Leadership, communication, and employee resilience. Here are some suggestions for you to improve in each of...2021-11-0112 min

Playbook For PerformanceWhat Every Employee WantsToday I sleuth it up, Nancy Drew style, to uncover the top factors that make a workplace enjoyable. Turns out, it’s more about environment and relationship than the work itself. Pinging off the Gallup Q12, I walk through four key questions that every employee asks. The way you answer those questions makes the difference between celebrating your job or loathing it. Some say curiosity kills cats, but actually, it’s paramount when promoting excitement and growth. Want to move the tone of your team from stale to stimulated? Introduce a few open-ended, forward-thinking questions that validate thei...2021-10-2509 min