Shows
Catholic School MattersAnn Garrido Tribute #4: Sheila HeenThe author of Difficult Conversations and Thanks for the Feedback as well as a long-time collaborator and friend of Ann Garrido, Sheila Heen joins Dr. Tim Uhl on the Catholic School Matters podcast to discuss Ann's influence on her work at the Harvard Negotation Project and her life, too. As a professor in the Harvard Law School, Heen provides a unique perspective on feedback, conflict, and growth. #catholicschoolmatters
2025-12-0840 minCatholic School MattersAnn Garrido Tribute #4: Sheila HeenThe author of Difficult Conversations and Thanks for the Feedback as well as a long-time collaborator and friend of Ann Garrido, Sheila Heen joins Dr. Tim Uhl on the Catholic School Matters podcast to discuss Ann's influence on her work at the Harvard Negotation Project and her life, too. As a professor in the Harvard Law School, Heen provides a unique perspective on feedback, conflict, and growth. #catholicschoolmatters
2025-12-0840 min
Negotiate AnythingHow to ACTUALLY Have Difficult Conversations — Masterclass on Turning Conflict Into ConnectionThis special masterclass brings together three of the world’s leading voices on communication, psychology, and leadership to explore one of life’s most essential skills — how to have difficult conversations.
Harvard’s Sheila Heen unpacks the power of shifting from blame to contribution and shows how understanding power and intent can transform conflict into collaboration. Psychologist Dr. Lara Pence reveals how internal curiosity and emotional self-awareness shape every negotiation and help us stay grounded when tensions rise. Finally, Kenji Yoshino offers a framework for addressing the most complex identity and justice conversations of our time, teaching us how t...
2025-11-141h 56
CLATV OutcomesThe Flourishing Culture Leadership Podcast - 457: Moving Through the Tunnel: A Harvard Expert's Guide to Difficult Conversations // Sheila Heen, Triad Consulting Group What if the way we give and receive feedback could unlock healthier relationships and stronger workplace cultures? In this conversation, Sheila Heen—Harvard Law School lecturer, co-author of Thanks for the Feedback, and expert on negotiation and communication—shares powerful insights into why feedback is so hard and how leaders can navigate it with wisdom and grace. Find full show notes here: https://workplaces.org/podcast/457-moving-through-the-tunnel-a-harvard-experts-guide-to-difficult-conversations Share the love. If you enjoyed this episode, please rate it on Apple Podcasts and write a brief review. https://podcasts.apple.com/us/podcast/the-flourishing-culture-podcast/id106...
2025-08-2546 min
The Called to Flourish Podcast457: Moving Through the Tunnel: A Harvard Expert's Guide to Difficult Conversations // Sheila Heen, Triad Consulting Group What if the way we give and receive feedback could unlock healthier relationships and stronger workplace cultures? In this conversation, Sheila Heen—Harvard Law School lecturer, co-author of Thanks for the Feedback, and expert on negotiation and communication—shares powerful insights into why feedback is so hard and how leaders can navigate it with wisdom and grace. Find full show notes here: https://workplaces.org/podcast/457-moving-through-the-tunnel-a-harvard-experts-guide-to-difficult-conversations Share the love. If you enjoyed this episode, please rate it on Apple Podcasts and write a brief review. https://podcasts.apple.com/us/podcast/the-flourishing-culture-podcast/id106...
2025-08-2546 min
The Quiet Footnote: Extended EditionThanks for the Feedback by Douglas Stone & Sheila Heen | How to Grow from Criticism🎙 Welcome to The Quiet Footnote — where we don’t just summarize books, we sift through the noise to hear the truths that change how we live, work, and love.In this episode, we step into Thanks for the Feedback by Douglas Stone & Sheila Heen — a book that reminds us of something we all wrestle with: how to handle feedback without curling up like a hedgehog or lashing out like a cornered cat.This isn’t about how to give better feedback.It’s about how to receive it — even when it’s unfair, poorly ti...
2025-08-2129 min
The Quiet FootnoteThanks for the Feedback by Douglas Stone & Sheila Heen | How to Grow from Criticism🎙 Welcome to The Quiet Footnote — where we don’t just summarize books, we sift through the noise to hear the truths that change how we live, work, and love.In this episode, we step into Thanks for the Feedback by Douglas Stone & Sheila Heen — a book that reminds us of something we all wrestle with: how to handle feedback without curling up like a hedgehog or lashing out like a cornered cat.This isn’t about how to give better feedback.It’s about how to receive it — even when it’s unfair, poorly ti...
2025-08-2114 minNegotiate AnythingHarvard’s Sheila Heen Reveals Why We’re All Negotiating the Wrong WayBlame is easy. But real power? That comes when you take responsibility for your part — and invite others to do the same. In this masterclass with Sheila Heen, we dismantle the blame game and show you the negotiation move that changes everything.
Connect with Sheila Heen:
Follow Sheila on LinkedIn
Buy the Book: Difficult Conversations: How to Discuss What Matters Most
triadconsultinggroup.com
Help Yourself
Contact ANI
Request A Customized Workshop For Your Company
Follow Kwame Christian on LinkedIn
negotiateanything.com...
2025-06-1641 min
Orchard Hill PlusThanks for the Feedback (Sheila Heen & Douglas Stone) | Best Books Ep. 26In this episode, Jonathan Thiede and Josh Thomas discuss the book "Thanks for the Feedback" by Douglas Stone and Sheila Heen. Josh nerds out as he's finally found a framework with which to understand his interpersonal relationships in spite of his own shortcomings and ignorances.Subscribe to the Weekend Message Audio! - https://orchardhillchurch.buzzsprout.com/shareConnect with Orchard Hill Church Website ...
2025-06-1337 min
Communicate to Lead108. How to Receive Feedback as a Leader Without Getting Defensive (Thanks for the Feedback Book Review + 4 Proven Strategies)Send us a textAre you tired of feeling defensive every time someone says, "Can I give you some feedback?" In this episode, leadership communication expert Kele Belton dives deep into the bestselling book "Thanks for the Feedback" by Douglas Stone and Sheila Heen, sharing actionable strategies that help women leaders receive feedback without getting defensive.What You'll Learn:The 3 feedback triggers that make leaders defensive (and how to overcome them)How to distinguish between appreciation, coaching, and evaluation feedback4 proven strategies for receiving feedback like a confident leaderThe Johari Window technique...
2025-05-2220 min
Think Fast Talk Smart: Communication Techniques204. Tough Talks: Turn Tension Into TrustHow to have the conversations that are most difficult — and most important.Before you can have hard conversations with others, you need to have an honest conversation with yourself. That's the counterintuitive advice from Sheila Heen, who says our own internal narratives often derail our attempts at negotiation and conflict resolution."The first negotiation is actually a negotiation I have with myself about my own story," explains Heen, a Harvard Law School lecturer and co-author of Difficult Conversations: How to Discuss What Matters Most. When entering challenging interactions, she recommends a powerful sh...
2025-05-2031 min
Realign Your Inner SelfForgiveness - The Power of Apologising to your Perpetrator, Difficult Conversations, Toxic PeopleVideo on Childhood Trauma - https://www.youtube.com/watch?v=R2tRRCXoKtgWhy is it so hard to forgive? https://www.parasuniversal.com/2010/01/why-is-it-difficult-for-us-to-forgive-others%e2%80%8f-from-anudip/Forgiveness or Lettering Go? https://www.parasuniversal.com/2009/09/forgiving-abusive-parents-sri-sri-ravi-shankar/ Powerful Phrases for Dealing with Difficult People by Renee Evenson (Summary) https://www.parasuniversal.com/2020/02/powerful-phrases-dealing-with-difficult-people-summary/Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, Sheila Heen of the Harvard Negotiation Project https://www.parasuniversal.com/2017/04/difficult-conversations-discuss-matters-douglas-stone-bruce-patton-sheila-heen-harvard-negotiation-project/
2025-05-2007 min
ADHS und ResilienzEffektive KommunikationstechnikenWillkommen zur heutigen Episode, in der wir uns tief mit effektiven Kommunikationstechniken auseinandersetzen. Wir erkunden die faszinierende Welt der nonverbalen Kommunikation und decken auf, warum die alte Weisheit „man kann nicht nicht kommunizieren“ so entscheidend für unseren Erfolg im Berufsleben ist. Erfahrt, wie ihr eure Körpersprache, Mimik und Gestik nutzen könnt, um eure Worte zu verstärken und euer wahres Potential als Kommunikator zu entfalten. Freut euch auf praktische Tipps und Übungen, die euch helfen werden, souveräner und überzeugender zu wirken. Schaltet ein und habt Spaß dabei!!!Hier sind noch ein paar Links:Albert...
2025-03-2021 min
How to Be Awesome at Your Job1038: Getting What You Need from Your Boss through Managing Up with Melody WildingMelody Wilding breaks down the crucial conversations to have with your boss to improve your work life. — YOU’LL LEARN — 1) How to differentiate yourself with one conversation 2) How to build your pushback power 3) The easiest way to improve your visibility Subscribe or visit AwesomeAtYourJob.com/ep1038 for clickable versions of the links below. — ABOUT MELODY — Melody Wilding is a professor of human behavior at Hunter College and author of Managing Up. She was recently named one of Insider’s “mos...
2025-03-0637 min
Infinitum Leadership: Unlock Your Potential🗣️ Difficult Conversations: How to Discuss What Matters Most - Stone, Patton, Heen & FisherDifficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, is a guide to improving communication skills in challenging situations.
The book emphasizes understanding others' perspectives, managing emotions, and focusing on shared contributions to problems rather than assigning blame.
It introduces a framework of three conversations—stories, intentions/impacts, and identity—to help navigate difficult dialogues.
The authors draw on their extensive experience in negotiation and conflict resolution, offering practical advice and real-world examples.
The book also explores the unique challenges presented by technology-mediated communication and the challenges of navigating power imba...
2025-01-3117 min
The Biz Book BroadcastStories That Connect and Conversations That Matter | Book Huddle with Marsha ShandurMarsha Shandor is back with us again. She’s an expert in storytelling + persuasive communication.
She deeply understands how narrative shapes our lives + influences our interactions – and if that sounds dull, this conversation is filled with her wild enthusiasm for how us humans light up when we’re told a good story.
We discuss how story connects us with others + how to use it to navigate difficult conversations with empathy + curiosity. We discuss books focused on both those things.
Look for previous Marsha shows, from her author interview to my fave – our 50th episode, w...
2025-01-2530 minNegotiate AnythingHow to Discuss What Matters Most with Sheila HeenRequest A Customized Workshop For Your CompanyIn this enlightening episode of "Negotiate Anything," host Kwame Christian welcomes Harvard Law School professor Sheila Heen. They delve into her latest edition of the bestseller "Difficult Conversations" and discuss the evolution of negotiation over the past few decades. Sheila shares remarkable insights on shifting from blame to contribution in difficult discussions and offers a deep dive into understanding power dynamics. They make complex concepts accessible and provide practical strategies for more effective communication.Covered in this Episode:
The transformation of negotiation techniques since...
2025-01-1941 min
Bookey App 30 mins Book Summaries Knowledge Notes and MoreMastering the Art of Feedback: Insights from 'Thanks for the Feedback' by Douglas StoneChapter 1:Summary of Thanks for the Feedback"Thanks for the Feedback: The Science and Art of Receiving Feedback Well" by Douglas Stone and Sheila Heen is a guide that focuses on how to effectively receive feedback in various contexts—whether it be in the workplace, personal relationships, or other areas of life. The authors, both affiliated with the Harvard Negotiation Project, explore the complexities of feedback and its role in personal and professional growth. Key Themes:1. Types of Feedback: The book categorizes feedback into three types: appreciation, coaching, and evaluation. Each type serves a d...
2024-12-0203 min
the Bestsellers SummaryThanks for the Feedback: Mastering the Art of FeedbackChapter 1 What's Thanks for the Feedback
"Thanks for the Feedback: The Science and Art of Receiving Feedback Well" is a book authored by Douglas Stone and Sheila Heen. It was published in 2014 and focuses on the importance of receiving feedback effectively, as opposed to just delivering it.
The authors argue that receiving feedback is a critical skill in both personal and professional contexts, and they explore the psychological aspects that can make feedback difficult to accept. The book outlines how to navigate the often uncomfortable process of receiving feedback by providing practical strategies...
2024-12-0203 min
Bookey En(Book Review and Notes)Thanks for the Feedback: A Concise Summary of Insights
Chapter 1 What's Thanks for the Feedback
"Thanks for the Feedback: The Science and Art of Receiving Feedback Well," written by Douglas Stone and Sheila Heen, is a guide that explores the crucial skill of receiving feedback effectively. The authors, who are both affiliated with the Harvard Negotiation Project, emphasize that the ability to receive feedback is critical for personal and professional growth.
The book is divided into three main parts:
1. Types of Feedback: Stone and Heen categorize feedback into three types: appreciation, evaluation, and coaching. Each type serves a different purpose and can impact h...
2024-12-0203 min
Bookey En(Book Review and Notes)Thanks for the Feedback: A Concise Summary of Insights
Chapter 1 What's Thanks for the Feedback
"Thanks for the Feedback: The Science and Art of Receiving Feedback Well," written by Douglas Stone and Sheila Heen, is a guide that explores the crucial skill of receiving feedback effectively. The authors, who are both affiliated with the Harvard Negotiation Project, emphasize that the ability to receive feedback is critical for personal and professional growth.
The book is divided into three main parts:
1. Types of Feedback: Stone and Heen categorize feedback into three types: appreciation, evaluation, and coaching. Each type serves a different purpose and can impact...
2024-12-0202 min
Bookey SummaryMastering the Art of Feedback: Insights from Douglas Stone's 'Thanks for the Feedback'Chapter 1:Summary of Thanks for the Feedback"Thanks for the Feedback" by Douglas Stone explores the intricacies of receiving feedback, emphasizing its vital role in personal and professional growth. The authors, Stone and Sheila Heen, argue that effective feedback is not just about what is said, but also about how individuals perceive and process it. They identify three primary types of feedback—appreciation, coaching, and evaluation—and provide strategies for navigating the emotional and cognitive challenges that arise when receiving feedback. By understanding the different dimensions of feedback and adop...
2024-12-0103 min
Employing DifferencesEmploying Differences, Episode 232: Where do I start?" If somebody is talking to us, they would like to be heard. They would like to have a sense of connection. They would like something to shift or to matter to us or something. And if they get the sense that that is possible and that we're available in a way that almost nobody is. That is way powerful."Karen & Paul emphasize the value of listening over speaking in effective communication.Links and items mentioned in this episode:How to Talk with Anyone about Anything by Harville Hendrix and...
2024-10-2215 min
The Mindful Negotiating ShowDifficult Conversations with Sheila HeenAuthor of "Difficult Conversations" and "Thanks for the Feedback", Founder of Triad Consulting Group Professor of Practice at Harvard Law School, Sheila Heen joins Max and Colleen on the Mindful Negotiating show.
2024-08-141h 04Negotiate AnythingMasterclass in Negotiation: Insights from the Best in the Business - Highlight reelIn this compelling episode of "Negotiate Anything," host Kwame Christian dives deep into the art and science of negotiation with renowned experts William Ury, Christopher "Chris" Voss, Ed Brodow, Greg Williams, and Sheila Heen. The discussion spans a variety of topics including the power of tactical empathy, the nuances of body language, and the importance of joint contribution in resolving conflicts. Ury shares an insightful story about negotiating with Venezuelan President Hugo Chavez, showcasing the effectiveness of remaining calm and patient. Listeners will also get a behind-the-scenes look at the updated third edition of "Difficult Conversations" and learn how...
2024-08-1050 minNegotiate AnythingDifficult Conversations with Sheila HeenAre you ready to elevate your life and career through the power of negotiation?Join Negotiate Anything Premium on June 4th!More than just bonus content and ad-free listening, Negotiate Anything Premium is a comprehensive resource for mastering negotiation through exclusive advice and community support designed to enhance your personal and professional growth.You deserve to negotiate more of the best things in life. Join the Prelaunch Waitlist at www.negotiateanything.com! Sign up now to stay informed and ensure priority access when subscriptions open.Visit www.negotiateanything.com and be...
2024-05-2243 min
FranklinCovey On LeadershipSheila Heen: Do the Prep WorkBe more prepared for the difficult conversations in your life, thanks to the invaluable insights offered up by Sheila Heen in this episode of On Leadership. The New York Times bestselling author and Harvard Law School professor joins us to discuss how you can more effectively navigate challenging conversations. Sheila emphasizes the need for leaders to be curious, understand their own intentions and the impact of their words, and separate feelings from facts, especially in a virtual or hybrid work environment.
Do you know how you communicate? Take our Difficult Conversation Assessment to gain insight into which of...
2024-05-0329 min
The CEO Project PodcastTips To Help You Master Difficult Conversations In this podcast episode, host Jim Schleckser speaks with guest, Sheila Heen, who is an expert in difficult conversations and feedback. Heen co-founded the Triad Consulting Group and has extensive experience in negotiation, including at Harvard Law School. She discusses her journey into this field and the importance of understanding emotions in communication. Heen emphasizes the need to go beyond surface conversations and delve into the underlying thoughts and feelings in difficult interactions. She introduces three internal conversations: the "what happened" conversation, focused on narratives about past, present, and future events; the emotional conversation, addressing how individuals...
2024-03-2341 min
The Game Changing Attorney Podcast with Michael Mogill245. Sheila Heen — How to Master Difficult ConversationsNearly every kind of feedback — whether you agree with it or not — can be used to help you grow. Sheila Heen knows this well.As the founder of Triad Consulting Group, professor of practice at Harvard Law School, and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well and Difficult Conversations: How to Discuss What Matters Most, Sheila has spent nearly 30 years helping executive teams across the world work through conflict, repair working relationships, and make sound decisions together.In this episode of The...
2024-03-1245 min
Bookworm187: Difficult Conversations by Douglas Stone, Bruce Patton, & Sheila HeenAs humans, we tend to avoid conversations that can cause us to feel anxious or frustrated. But today’s authors make the case for leaning into these difficult conversations and give us advice for doing so with confidence and skill.
Talking to the Internet podcast
Bookworm #101: Never Split the Difference
Mike’s Obsidian University Cohort
Difficult Conversations by Douglas Stone, Bruce Patton, & Sheila Heen
Bookworm #182: Clear Thinking
Bookworm #38: Mindset
Bookworm #42: How to Read a Book
Bookworm #124: Liminal Thinking
Bookworm #137: Atlas of the Heart
Bookworm #122: Digital Body Language
Feel...
2024-01-051h 41
Bookworm187: Difficult Conversations by Douglas Stone, Bruce Patton, & Sheila HeenAs humans, we tend to avoid conversations that can cause us to feel anxious or frustrated. But today's authors make the case for leaning into these difficult conversations and give us advice for doing so with confidence and skill. Talking to the Internet podcast Bookworm #101: Never Split the Difference Mike's Obsidian University Cohort Difficult Conversations by Douglas Stone, Bruce Patton, & Sheila Heen Bookworm #182: Clear Thinking Bookworm #38: Mindset Bookworm #42: How to Read a Book Bookworm #124: Liminal Thinking Bookworm #137: Atlas of the Heart Bookworm #122: Digital Body Language Feel-Good Productivity...
2024-01-051h 41
Harvard Business Law ReviewNegotiations: Sheila HeenWe interview Sheila Heen on negotiation and difficult conversations. The talk includes practical advice, understanding the role of identity, discussions on the research behind "anchoring," analyzing a scenario, and more. A bit about Sheila Heen:Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School and serves as a Deputy Director of the Harvard Negotiation Project.Prof. Heen specializes in particularly difficult negotiations – where emotions run high and relationships are strained. She is also a co-author of two New York Times bestsellers, "Difficult Conversations: How to Disc...
2023-12-1948 min
Könyvben utazom Oláh AndreávalDouglass Stone-Sheila Heen: Köszönöm a visszajelzést! - Dojcsák DánielHogyan fogadd jól, építsd be és fejlődj tőle? Hogyan profitálhatsz a hanyagul odavetett megjegyzésekből és az átfogó éves értékelésből egyaránt? Miként azonosíthatod a zsigeri érzelmi reakcióidat? Visszacsatolás nélkül nincs fejlődés – mégis mindenki tart tőle. Vajon miért van ez így, és milyen hozadéka lehet annak, ha megvizsgáljuk a kapott visszajelzéseket, hogy vajon mennyi igazság van bennük, ki az, akitől kaptuk (és mi volt a szándéka), no, és mit vált ki belőlünk? A szerzők - Douglas Stone és...
2023-12-1225 min
The Tim Ferriss Show#709: In Case You Missed It: November 2023 Recap of "The Tim Ferriss Show"This episode is brought to you by 5-Bullet Friday, my very own email newsletter.Welcome to another episode of The Tim Ferriss Show, where it is my job to deconstruct world-class performers to tease out the routines, habits, et cetera that you can apply to your own life. This is a special inbetweenisode, which serves as a recap of the episodes from last month. It features a short clip from each conversation in one place so you can easily jump around to get a feel for the episode and guest.Based on your feedb...
2023-12-1240 min
Andy Stanley Leadership PodcastMastering Difficult Conversations with Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law SchoolMastering difficult conversations involves going beyond your own perspective to understand what each person in the conversation sees, feels, and leaves unspoken. Sheila Heen and I discuss how. Download the application guide: https://bit.ly/483mkzv Here's what we cover in this episode: - The three layers of a difficult conversation - What workplace problems often originate from - Why owning your contribution to the problem up front is the best way to avoid the blame game - How to prepare to have a difficult conversation
2023-12-0441 min
the Bestsellers SummaryNavigating Challenging Dialogues: Mastering "Difficult Conversations"Chapter 1:what is Difficult Conversations book about
Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen is a book that provides guidance on how to handle and navigate challenging conversations effectively. The authors present a framework for engaging in difficult conversations in various aspects of life, such as work, personal relationships, and everyday interactions.
The book emphasizes that difficult conversations are not only about tackling controversial or sensitive topics but also include everyday discussions that often lead to misunderstandings and conflicts. Stone, Patton, and Heen aim to help readers understand the dynamics of...
2023-11-2820 min
Bookey SummaryNavigating the Toughest Talks: Mastering Difficult ConversationsChapter 1:what is Difficult Conversations book aboutDifficult Conversations is a book written by Douglas Stone, Bruce Patton, and Sheila Heen, and it explores the art of handling challenging and delicate conversations effectively. The book provides guidance on how to approach and navigate difficult conversations, both in personal and professional contexts. It emphasizes the importance of understanding the underlying dynamics and principles that these conversations are rooted in.Stone, Patton, and Heen believe that difficult conversations are not simply about addressing conflicts and problems, but they also involve conflicting perceptions, emotions, and...
2023-11-2820 min
Coaching for Leaders - Talent Management | Leaders655: How to Help Difficult Conversations Go Better, with Sheila HeenSheila Heen: Difficult Conversations
Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School, a Deputy Director of the Harvard Negotiation Project, and a founder of Triad Consulting Group. She often works with executive teams to engage conflict productively, repair working relationships, and implement change in complex organizations.
She has published articles in The New York Times and the Harvard Business Review and appeared on Oprah, CNBC’s Power Lunch, and NPR. She is coauthor along with Douglas Stone of The New York Times bestseller Thanks for the Feedback and also now, in it's third edition, co...
2023-11-2039 min
Coaching for LeadersHow to Help Difficult Conversations Go Better, with Sheila HeenSheila Heen: Difficult Conversations
Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School, a Deputy Director of the Harvard Negotiation Project, and a founder of Triad Consulting Group. She often works with executive teams to engage conflict productively, repair working relationships, and implement change in complex organizations.
She has published articles in The New York Times and the Harvard Business Review and appeared on Oprah, CNBC’s Power Lunch, and NPR. She is coauthor along with Douglas Stone of The New York Times bestseller Thanks for the Feedback and also no...
2023-11-2039 minThe Tim Ferriss Show#703: Sheila Heen — How to Master the Difficult Art of Receiving (and Giving) FeedbackBrought to you by Nordic Naturals Ultimate Omega fish oil, Helix Sleep premium mattresses, and ShipStation shipping software. Sheila Heen has spent the last three decades working to understand how people can better navigate conflict, with a particular specialty in difficult conversations. She is a founder of Triad Consulting Group, a professor at Harvard Law School, and a co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (even when it’s off base, unfair, poorly delivered, and, frankly, you’re not in the mood), with Douglas Stone, and Difficult Conversations: How to D...
2023-11-092h 11
Coaching Conversations with Jim KnightSheila HeenPlease join us on this episode of Coaching Conversations with our featured guest, Sheila Heen, the Thaddeus R. Beal Professor of Practice and Deputy Director of the Harvard Negotiation Project. Sheila is renowned for her work on difficult conversations and how to receive feedback. In this episode, Jim and Sheila explore practical strategies for improving feedback mechanisms, fostering collaboration, and enhancing interpersonal relationships in various educational settings.Sheila Heen's extensive expertise in negotiation theory and practice, honed over decades, offers a fresh perspective on the crucial role of effective communication in coaching. Join us...
2023-10-311h 04
Bookey App 30 mins Book Summaries Knowledge Notes and MoreDifficult Conversations: Mastering the Art of Honest CommunicationChapter 1 What's Difficult ConversationsDifficult Conversations: How to Discuss What Matters Most is a book written by Douglas Stone, along with Bruce Patton and Sheila Heen. It was first published in 1999 and is a guide to handling challenging conversations in both personal and professional situations. The book offers practical advice and strategies to navigate conversations about disagreements, criticism, and emotions. It emphasizes the importance of open communication, listening skills, and understanding various perspectives. Difficult Conversations has gained popularity for its insights on resolving conflicts and improving relationships through effective communication.Chapter 2 Why is Difficult Conversations...
2023-09-2012 min
Ignite A Transformative Full Audiobook On Your Commute.Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher - forewordPlease visithttps://thebookvoice.com/podcasts/2/audible/172731to listen full audiobooks.
Title: Difficult Conversations
Author: Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher - foreword
Narrator: Douglas Stone, Bruce Patton, Sheila Heen
Format: mp3
Length: 11 hrs and 54 mins
Release date: 08-22-23
Ratings: 4 out of 5 stars, 42 ratings
Genres: Communication & Social Skills
Publisher's Summary:
We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with le...
2023-08-2211h 54
The Business of GivingNavigating Feedback and Difficult Conversations: An Insightful Discussion with Sheila HeenThe following is a conversation between Sheila Heen, Harvard Law professor, and co-author of Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well, and Denver Frederick, the Host of The Business of Giving.
In today's episode of The Business of Giving, we tackle the challenges of difficult conversations and receiving feedback. Whether it's our personal or professional lives, these situations can be uncomfortable and often lead to miscommunication and hurt feelings. But fear not, my next guest is a world-renowned negotiation expert who w...
2023-05-1744 min
Libri Per Il Successo - Crescita Personale da StradaConversazioni Difficili - Sheila Heen #63EPISODIO 63- SHEILA HEEN- CONVERSAZIONI DIFFICILI
SITO: www.libriperilsuccesso.com
COACHING: https://libriperilsuccesso.com/migliora/
7 COLPI DI MACHETE https://www.amazon.it/Sette-colpi-di-machete/dp/B0CN8HYRT3/
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2022-12-1617 min
Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing)Difficult Conversations and How to Discuss What Matters Most | Human Behavior | YAPClassic"Hey, we need to talk..." -- if these words scare you, trust that you're not alone!Whether we’re dealing with an underperforming employee, upset with our spouse, or facing issues with a difficult client, we attempt to avoid difficult conversations every day. Healthy relationships are built around communication and transparency, so learning how to navigate tough conversations with less stress and more success can help optimize our relationships.Today we’re talking to Sheila Heen, professor at Harvard Law School and author of one of the most popular psyc...
2022-11-1650 min
Changing ConversationsSheila Heen – Feedback and why you’re not getting the most out of itSheila Heen is the founder of Triad Consulting Group, a lecturer on law at Harvard Law School and Co-Author of “Thanks for the Feedback” and “Difficult Conversations”. She is consulting with companies ranging from Pixar, Hugo Boss to the NBA around difficult conversations, negotiation and sound decision-making. We have invited Sheila Heen to talk about the conversations around feedback and specifically how we can each be better feedback receivers. The key topics covered in this episode are: How do we move away from being dismissive in the way we receive feedback to genuinely b...
2022-11-0142 min
Steph's Business Bookshelf PodcastThanks for the Feedback by Douglas Stone and Sheila Heen: why feedback is like a gift and a colonoscopyAbout the book The performance evaluation at work; the parenting advice from your mother-in-law; the lecture by the cop who just pulled you over. We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We’re assessed, coached, and criticized about our performance, personalities, and appearance. We know that feedback is essential for professional development and healthy relationships—but we dread it and often dismiss it. That’s because receiving feedback sits at the junction of two conflicting human desires. We want to learn and...
2022-09-2718 min
Mediação e NegociaçãoConversas Difíceis: O livro de Bruce Patton, Douglas Stone e Sheila Heen - MEDIAÇÃO E NEGOCIAÇÃO #010Neste episódio do podcast “Mediação e Negociação ”, Juliana Polloni fala sobre “Conversas Difíceis: O livro de Bruce Patton, Douglas Stone e Sheila Heen - MEDIAÇÃO E NEGOCIAÇÃO #010”. O podcast foi ao ar pela Rádio Cloud Coaching.A Rádio Cloud Coaching faz parte da Cloud Coaching®, a mais bem conceituada Plataforma de Conteúdo de Desenvolvimento Humano, Pessoal e Profissional da América Latina.Confira nossa programação em: https://radio.cloudcoaching.com.brSOBRE A AUTORAJuliana Polloni é mediadora de conflitos em organizações e famílias, com expe...
2022-08-2224 min
Summation (formerly World of DaaS)Sheila Heen: How to Navigate Hard ConversationsSheila Heen is the Deputy Director of the Harvard Negotiation Project and the bestselling author of Difficult Conversations. She’s an internationally recognized negotiation coach and trainer. Sheila and Auren discuss how to approach your toughest conversations, including best practices for opening a negotiation, defusing conversations that feel adversarial and giving and receiving better feedback. They also talk about the surprising similarities in tough conversations at work and at home, and how you can use negotiation strategies to throw a better dinner party. World of DaaS is brought to you by SafeGraph. For more episodes, visi...
2022-08-161h 01
Book Insights PodcastFrom Combative to Constructive | Book Insights on Difficult Conversations by Douglas Stone, Bruce Patton & Sheila Heen*Difficult Conversations grew out of fifteen years of work at the Harvard Negotiation Project, which focuses on matters of negotiation and conflict resolution.
*The result is a remarkable guide that lets you in on the powerful techniques that have been employed in world trouble spots to bring opposing sides together and forge new futures.
*Following the lessons learned from these high-stakes examples will transform your approach to the challenging encounters of everyday life – from requesting a pay rise to ending a relationship.
*By absorbing the guidance offered in this valuable book, you’ll be well...
2022-07-1318 min
She Built This®Thanks for the Feedback: Navigating Difficult Conversations Around Feedback with Sheila Heen"Thanks for your purchase! Can we get your feedback!?"
We are asked for our feedback left and right. We're also giving it unknowingly more often than we think.
When it comes to receiving it, why can it sometimes be so difficult? Of course, we all WANT feedback to do better, grow, and be the best humans we can be... but at the same time, wouldn't it be nice if someone could just pat us on the back and tell us, "All good!"?
Maybe if they just delivered it the bad news to us san...
2022-06-2250 min
Creative Pep Talk351 - Afraid You'll Never Catch Up? Give Up Trying and Do This Instead__________Listen and Subscribe on Apple, Spotify and more: https://link.chtbl.com/creativepeptalkTRANSCRIPT__________SHOW NOTESCreative Zero-To-Hero Series1. Skill2. Story3. Style4. Setting5. Psychology6. Say SomethingJames Clear’s “The Beginner’s Guide to Deliberate Practice” Articlehttps://jamesclear.com/beginners-guide-deliberate-practiceTom Froese’s New Skillshare Class, The One Palette Illustratorhttps://www.skillshare.com/classes/The-One-Palette-Illustrator-Discover-How-Color-Works-in-Your-ArtMihaly Csikszentmihalyi’s “Flow, the secret to Happiness” TED Talkhttps://www...
2022-02-0251 min
Dr Bipasha Bose's podcast351 - Afraid You'll Never Catch Up? Give Up Trying and Do This Instead__________ Listen and Subscribe on Apple, Spotify and more: https://link.chtbl.com/creativepeptalk TRANSCRIPT __________ SHOW NOTES Creative Zero-To-Hero Series 1. Skill 2. Story 3. Style 4. Setting 5. Psychology 6. Say Something James Clear’s “The Beginner’s Guide to Deliberate Practice” Article https://jamesclear.com/beginners-guide-deliberate-practice Tom Froese’s New Skillshare Class, The One Palette Illustrator https://www.skillshare.com/classes/The-One-Palette-Illustrator-Discover-How-Color-Works-in-Your-Art Mihaly Csikszentmihalyi’s “Flow, the secret to Happiness” TED Talk https://www.ted.com/talks/mihaly_csikszentmihalyi_flow_the_secret_to_happiness Scott H. Young’s “Ultralearning” Book https://www.scotthyoung.com/blog/ultralearning/ Harvard Business Review, “Find the Coaching in Criticism” Article https://hbr.org/2014/01/fi...
2022-02-0249 min
Table Talks w/ Jocelyn & AlyssaDifficult ConversationsHaving difficult conversations is never easy. You have to prepare yourself for unresolved issues and agreeing to disagree. The reason Alyssa and Jocelyn talk about this topic is because of a new book Alyssa is reading, Difficult Conversations: How to Discuss What Matters Most by Douglass Stone, Bruce Patton, and Sheila Heen. They discuss having those difficult conversations in the workplace and in their personal lives between friends, family, and spouses. Link for Book Recommendation Amazon Kindle - Difficult Conversations: How to Discuss What Matters Most by Douglass Stone, Bruce Patton, and Sheila He...
2021-10-181h 16The Tim Ferriss Show#532: Sheila Heen of The Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day ChallengeSheila Heen of the Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day Challenge | Brought to you by LinkedIn Jobs recruitment platform with 750M users, Eight Sleep’s Pod Pro Cover sleeping solution for dynamic cooling and heating, and Public Goods high-quality everyday essentials. More on all three below.Sheila Heen is a New York Times best-selling author, founder of Triad Consulting Group, and a deputy director of the Harvard Negotiation Project at Harvard Law School, where she has been a member of the faculty for 25 years. Sheila specializes in particularl...
2021-09-151h 59Your New Digest 2Sheila Heen of the Harvard Negotiation Project — How to Navigate Hard Conversations, the Subtle Art of Apologizing, and a Powerful 60-Day Challenge (#532)Illustration via 99designs
“The first negotiation is really a negotiation with yourself to move from being focused on what I’m right about and you’re wrong about to getting curious about why we see this so differently.” — Sheila Heen
Sheila Heen is a New York Times best-selling author, founder of Triad Consulting Group, and a deputy director of the Harvard Negotiation Project at Harvard Law School, where she has been a member of the faculty for 25 years. Sheila specializes in particularly difficult negotiations, where emotions run high and relationships become strained. She often works with executive teams, helping t...
2021-09-0900 min
AFP Conversations232. Sheila Heen: Navigating Your Most Complex Conversations with Greater Skill and Better OutcomesA leader’s ability to manage difficult conversations can determine their success, whether its dealing with resource allocations, negotiating with a bank or disagreeing with a colleague. In this special edition of the AFP Conversations Podcast, Tom Hunt, CTP, director of Treasury Services at AFP, speaks with best-selling author Sheila Heen, who is one of the keynote speakers at the AFP 2021 Executive Institute, sponsored by PNC. Heen often partners with executive teams to help them work through conflict and repair working relationships. In this interview, Heen gives a preview of her keynote, Navigating Your Most Co...
2021-08-3134 min
Nordic Business Forum AudioSheila Heen - The Art of Having Difficult ConversationsIn business and in life we all need to sometimes have uncomfortable and challenging discussions. But how should we approach them? During this session, Sheila Heen, bestselling author, and Harvard lecturer talks about the art of having difficult conversations.
2021-03-1813 min
LeadershiftSheila Heen: What Her Work on the Harvard Negotiation Project Taught Her About Conflict, Receiving Feedback & Finding Solutions in Your Life & LeadershipSheila Heen, a senior lecturer on Law at Harvard Law School, joins Dr. Krish Kandiah to discuss her work in negotiations and conflict management and what leaders can take from her years of experience. When she started at Harvard Law School, Roger Fisher, famous for the Harvard Negotiation Project, took her under his wing and quickly immersed her into the world of negotiations and psychology.
Her experience brought her to a vast need in politics, business, charities, and families: how to resolve conflicts. This led to her writing Difficult Conversations, which was named one of the 50 most...
2021-03-0536 min
Talent EqualsEp.1. Sheila Heen, 2 times NY Times Best Selling Co-Author - Thanks for the FeedbackWelcome to Talent Equals! We are starting our new series with an amazing guest - Sheila Heen, Author of 2 New York Times best sellers "Thanks for the Feedback" and "Difficult Conversations". Sheila is a Lecturer on Law at Harvard Law School and has spent the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice.Receiving feedback is absolutely essential if we are to truly progress and develop in our careers. As a subject that is of particular interest to me, we focused our conversation on receiving feedback, why sometimes this is difficult...
2021-02-181h 10
Brief Audio BookDifficult Conversations (How to Discuss What Matters Most) by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher [Negotiation] {#312} #BriefAudioBook - 1 February 2021Difficult Conversations by Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
[Negotiation] {#312} #BriefAudioBook - 1 February 2021
Difficult Conversations
How to Discuss What Matters Most
Douglas Stone, Bruce Patton, Sheila Heen, Roger Fisher
18 min read
Get it on App Store Get it on Google Play
overview
Have you ever experienced cold feet while discussing a touchy subject, especially the ones that could expose your emotional frailties? If this sounds like you, then this bite-sized book is for you. Here, you will learn the art of...
2021-01-3119 min
Koodarikuiskaajan podcast35: Konsulttikin on ihminen | Jarkko KailantoSoftakonsultti osaa kuunnella, ymmärtää ja auttaa muita asioissa, jotka itse osaa – usein asiakkaita paremmin. Mutta millaista se konsultin työ ihan oikeasti on? Voiko konsultiksi kasvaa? Jakson vieraana on Reaktorin konsultti, kouluttaja ja valmentaja Jarkko Kailanto.Jakson muistiinpanotDilbert: Con + insult = consultKotus.fi: konsultoidaDavid Maister, Charles Green & Robert Galford – The Trusted AdvisorAsiakastyössä luotettavuus rakentuu neljästä osastaKoodarikuiskaaja: Kuinka nopeasti on nopeastiReaktorin koulutuksetReaktor: Tiimin johtaminen -koulutusKonsultointitaitoja kirjoistaDavid Maister, Charles Green & Robert Galford –The Trusted AdvisorThe Arbinger Insitut...
2021-01-311h 32
Beyond the CrucibleSheila Heen: Defusing Difficult Conversations #41We know them when we're in them. Or avoiding them. Uncomfortable conversations when it feels like one wrong word -- or even one right word expressed wrongly -- can explode like a hand grenade. But we can avoid the detonation and destruction, Harvard Negotiation Project and Harvard Law School lecturer Sheila Heen explain in unpacking the insights and action items in her books Difficult Conversations and Thanks for the Feedback. The key, she says, is recognizing that in tough conversations we're speaking words but exchanging emotions.
2020-10-2757 minBeyond the CrucibleSheila Heen: Defusing Difficult Conversations #41We know them when we're in them. Or avoiding them. Uncomfortable conversations when it feels like one wrong word -- or even one right word expressed wrongly -- can explode like a hand grenade. But we can avoid the detonation and destruction, Harvard Negotiation Project and Harvard Law School lecturer Sheila Heen explain in unpacking the insights and action items in her books Difficult Conversations and Thanks for the Feedback. The key, she says, is recognizing that in tough conversations we're speaking words but exchanging emotions.
2020-10-2757 min
Unleashed - Elevate Your Leadership ImpactE16: Sheila Heen - Thanks for the Feedback: The Science and Art of Receiving FeedbackIt is challenging to have productive conversations that turn feedback into real learning. Sheila Heen will explain why getting feedback is so crucial yet so challenging, and will offer a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.
2020-10-021h 00
The Talent Grow Show: Grow Your Leadership and Communication SkillsHow to Be Better at Receiving Feedback with Sheila Heen on The TalentGrow Show with Halelly Azulay [Ep57 Rebroadcast]Receiving feedback is an important leadership skill that we can all develop, and it’s not just up to managers to give it – it’s something we all can and should do more of (and ask for!) and improve our skills in doing so. In this rebroadcast episode of the TalentGrow show with Halelly Azulay, Sheila Heen, CEO of Triad Consulting and best-selling author of Thanks for the Feedback and Difficult Conversations, shares some of her best insights on the art and science of receiving feedback. She explains what the three different kinds of feedback are (including why we need a...
2020-09-2934 min
The Growth LeagueFeedback that Creates Change with Sheila HeenSheila Heen is the Founder of Triad Consulting Group and a Lecturer at Harvard Law School.Besides teaching at Harvard, Sheila has worked with the biggest companies in the world, helping their executive teams work through conflict, repair working relationships, and make sound decisions together.She has also spent the last twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. Sheila specializes in particularly difficult negotiations – where emotions run high and relationships become strained. She's written two very successful books: Difficult Co...
2020-09-2244 min
Finding the Throughline with Kate HanleyConfrontation Nation: Expert Tips on Having Difficult Conversations from Sheila HeenBestselling author of "Difficult Conversations" and 20-year member of the Negotiation Project at Harvard Sheila Heen comes on to share some pointers on how to have these tough talks--including those that involve calling out or calling in racism. Learn more about your ad choices. Visit megaphone.fm/adchoices
2020-08-0717 min
Making Positive Psychology WorkDo You Receive Feedback Well? with Sheila HeenSheila Heen is an expert on managing difficult negotiations, a lecturer on law at Harvard Law School, and a founder of Triad Consulting. Sheila often partners with executive teams, helping them work through conflict, repair working relationships, and make sound decisions together and her clients include Apple, HSBC, Unilever, and Pixar among others. She is the co-author of the New York Times business bestseller Difficult Conversations: How To Discuss What Matters Most and more recently Thanks For The Feedback: The Science and Art of Receiving Feedback Well (Even When It's Off-Base, Unfair, Poorly Delivered and Frankly, You're Not in...
2020-06-2630 min
Cucumber PodcastSoftware Estimation without Guessing with George DinwiddieThis month on the Cucumber Podcast, Seb Rose and Matt Wynne speak to George Dinwiddie, an old friend of the pod and author of a new book "Software Estimation without Guessing".
Buy George's book "Software Estimation without Guessing" - https://pragprog.com/titles/gdestimate/
Also mentioned "Thanks for the feedback" by Sheila Heen and Douglas Stone. https://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heen/
Follow George on Twitter - https://twitter.com/gdinwiddie
2020-06-1944 min
The Indigo PodcastDifficult ConversationsWe are drawing from the great book by Douglas Stone, Bruce Patton and Sheila Heen, Difficult Conversations: How to Discuss What Matters Most. If you ARE Douglas Stone, Bruce Patton, or Sheila Heen, let us know--we'd love to have you on! In this episode we discuss: what is a difficult conversation and when to have them the three conversations how to prepare for and conduct difficult conversations
2020-01-211h 02
Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing)Sheila Heen: Tackling Tough Conversations | E51"Hey, we need to talk..." -- if these words scare you, trust that you're not alone!Whether we’re dealing with an under-performing employee, upset with our spouse, or facing issues with a difficult client, we attempt or avoid difficult conversations everyday. Healthy relationships are built around communication and transparency, and so learning how to navigate tough conversations with less stress and more success can help optimize our relationships.Join us this week on YAP as we tackle tough conversations with best-selling co-author of the business classic Difficult Conversations and Harvard Law lecturer, Sheila Heen.
2020-01-0650 minThe Called to Flourish PodcastS4E36: Be the Best at Having Difficult Conversations // Sheila HeenAre you putting off a crucial conversation that you know you should have? Would you like a step-by-step approach for how to have your toughest and most crucial conversations with less stress and more success? Who wouldn't! The proven strategy and lasting rewards for you and your organization are coming up, next. Sheila Heen is Founder of Triad Consulting Group and has been on the Harvard Law School faculty as a Lecturer of Law since 1995. Sheila has spent more than twenty years with the Harvard Negotiation Project, developing negotiation theory and practice. She specializes in particularly difficult...
2019-12-0949 min
Museu de vozes desconexas#57 Sheila Heen: Decoding Difficult Conversations Podcast: The Knowledge Project (LS 69 · TOP 0.05% what is this?)Episode: #57 Sheila Heen: Decoding Difficult ConversationsPub date: 2019-05-15Get Podcast Transcript →powered by Listen411 - fast audio-to-text and summarizationSheila Heen, two time NY Times best selling author, consultant, and lecturer at Harvard Law School, makes the tough talks easier by breaking down the three layers that make up every difficult conversation Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, searchable transcripts, member-only episodes, and more. Sign up at: https://fs.blog/membership/
2019-11-041h 29
Half Hour of Heterodoxy70. Sheila Heen: Difficult Conversations, Part 2Sheila Heen is my guest today. This is the second part of a two-part interview with her. The first part is available here.
Sheila is the coauthor of Difficult Conversations: How to Discuss What Matters Most (1999), a New York Times Business Bestseller that has continuously been in print. An updated 10th anniversary edition was published in 2010. She’s also the coauthor of Thanks for the Feedback: The Science and Arts of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood), a New York Times bestseller. She is a lect...
2019-10-2334 min
Half Hour of Heterodoxy69. Sheila Heen, Difficult Conversations for Faculty and Students, Part 1Sheila Heen is my guest today. She’s the coauthor of Difficult Conversations: How to Discuss What Matters Most (1999), a New York Times Business Bestseller that has continuously been in print. An updated 10th anniversary edition was published in 2010. She’s also the coauthor of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly, You’re Not in the Mood), a New York Times bestseller. She is a lecturer at Harvard Law School and a founder of Triad Consulting Group.
We discuss difficult conversations between...
2019-10-1830 min
Thinkset PodcastSheila Heen - The Science and Art of Receiving FeedbackOn this episode of the podcast, we welcome Sheila Heen. Sheila is the CEO of Triad Consulting and has been a lecturer at Harvard Law School since 1995. She has spent the last twenty years with the Harvard Negotiation Project, researching and developing negotiation theory. Her book Thanks for the Feedback: The Science and Art of Receiving Feedback provides the basis for our discussion today. We also preview what to expect at her workshop for the BRG Women’s Leadership Conference later this year.
2019-07-2227 min
Go Help Yourself: A Comedy Self-Help Podcast to Make Life Suck LessDifficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila HeenJesse Chapman, a very special guest host, walks us through the New York Times Bestseller Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen. Read more about the authors below! Difficult Conversations provides a step-by-step approach to having tough conversations with less stress and more success. The book promises you'll learn how to: -Decipher the underlying structure of every difficult conversation -Start a conversation without defensiveness -Listen for the meaning of what is not said -Stay balanced in the face of attacks and accusa...
2019-06-281h 05Koodarikuiskaajan podcastJakso 1: palaute | vieraana Sami KeijonenMainitut kirjat
Douglas Stone & Sheila Heen: Thanks for the Feedback
Douglas Stone & Sheila Heen: Difficult Conversations
Marcus Buckingham & Ashley Goodall: Nine Lies about Work
Sami Keijonen
Twitterissä: @samikeijonen
Työnantaja: 10up
Palautteeseen liittyvät blogitekstit
Palautetriggerit
FBI-mallin palaute
2019-06-231h 06
The Knowledge Project#57 Sheila Heen: Decoding Difficult ConversationsSheila Heen, two time NY Times best selling author, consultant, and lecturer at Harvard Law School, makes the tough talks easier by breaking down the three layers that make up every difficult conversation Go Premium: Members get early access, ad-free episodes, hand-edited transcripts, searchable transcripts, member-only episodes, and more. Sign up at: https://fs.blog/membership/ Every Sunday our newsletter shares timeless insights and ideas that you can use at work and home. Add it to your inbox: https://fs.blog/newsletter/ Follow Shane on Twitter at: htt...
2019-05-151h 29
Success for the Athletic-Minded Man#181 Negotiation, Receiving Feedback, and Difficult Conversations with NYT Bestselling Author Sheila Heen (40:23)How to have difficult conversations. Today I bring you Sheila Heen. An expert on managing difficult negotiations, Sheila is a lecturer at Harvard Law School and a founder of Triad Consulting. Her corporate clients include Apple, Unilever, the Federal Reserve Bank, Pixar, Novartis, and numerous others. She often partners with executive teams, helping them work through conflict, repair working relationships, and make sound decisions together. She’s the author of two New York Times bestselling books. Difficult Conversations: How to Discuss What Matters Most and Thanks for the Feedback: The Science and Art of Receiving Feedback Well. Sh...
2019-01-2840 min
Lifehouse Tokyo ?????? ??Episode 032: Sheila Heen with Jeff Lockyer (Part 2)If you are in the midst of a difficult conversation, this episode of the GLS Podcast is a can’t-miss! Sheila Heen’s research unearthed the three common layers that exist in every difficult conversation. In Part 1 of this interview (Episode 031), Sheila unpacked the “What Happened? Conversation.” In this episode, you will learn about the “Feelings Conversation” and “Identity Conversation.” Get equipped on how to turn your difficult conversations into productive and authentic exchanges.
2018-09-0329 minCoaching for LeadersThe Way to Take Ownership and More Questions, with Tom HenschelTom Henschel: The Look & Sound of Leadership
Tom Henschel of Essential Communications grooms senior leaders and executive teams. An internationally recognized expert in the field of workplace communications and self-presentation, he has helped thousands of leaders achieve excellence through his work as an executive coach and his top-rated podcast, The Look & Sound of Leadership.
Listener Questions
Jennifer asked about how to not take criticism personally when she receives it.
Matt wondered if highly emotional intelligent leaders experience self-doubt.
Lillian asked how she could influence the work that is being delegated to her.
Amber wanted...
2018-09-0337 minLifehouse Tokyo ?????? ??Episode 031: Sheila Heen with Jeff Lockyer (Part 1)Do you need to have a difficult conversation with someone but don’t know how to start? In this episode, Harvard lecturer Sheila Heen unpacks the challenging dynamics of these conversations and explores some common ways people get stuck. In part one of this two-part episode, she discusses the “What Happened? Conversation.”
2018-08-2035 min
Advance Your Art: From Artist to Creative EntrepreneurEp90 Joe Ferraro- Teacher, Podcast Host, and SpeakerJoe Ferraro is currently in his 19th year as an educator, teaching English 12, Public Speaking, and Creative Writing. In addition to his work in the classroom, he is the creator and host of the personal growth podcast One Percent Better. His mission is to help people leverage small changes in mindset, language, and behavior in order to get life-changing results. On his quest to learn the secrets of daily improvement, Joe has interviewed some of the most creative minds in the world. Authors like Seth Godin, Daniel Pink, and Debbie Millman. World Champions like 14-time World Series of Poker...
2018-06-0751 minCoaching for LeadersHow to Uncover Blind Spots and More Questions, with Bonni StachowiakBonni Stachowiak: Teaching in Higher Ed
Bonni Stachowiak is the host of the Teaching in Higher Ed podcast, a professor of business and management at Vanguard University, and my life partner. Prior to her academic career, Bonni was a human resources consultant and executive officer for a publicly traded company. She joins me monthly to respond to listener questions.
Questions
Lindsay asked about coaching new leaders to give feedback to former peers.
Meena asked about how to find her motivation during a difficult time.
Lana asked about software to track development plans online.
Stefanie...
2018-02-0539 min
One Percent BetterEp. 19: 1% Better Difficult Conversations with Sheila HeenToday I speak with best-selling author and founder of Triad Consulting, Sheila Heen. Sheila and I discuss the framework and tactics of how to improve communication when it matters most. You can buy Difficult Conversations here.
2017-11-0642 minThe Called to Flourish PodcastEpisode Encore: How to Give and Receive Feedback Well // Sheila HeenAs a leader, what's one of the hardest things you face at work? What's the one thing you put off, the thing you avoid, the thing you absolutely do not look forward to? If your answer is "having difficult conversations," then you're really going to get a lot out of today's episode. You may have also seen Sheila present at last year's Global Leadership Summit. And if you missed her there, be sure to catch her at the Church Culture Conference, hosted by Willow Creek Community Church. On October 17-18, 2016, join us to sharpen your skills and ne...
2017-07-2434 min
Mandatory Cocktail HourSheila HeenSheila Heen is cofounder of Triad Consulting Group, Lecturer at Harvard Law School and coauthor of Difficult Conversations and Thanks for the Feedback.
2016-11-1834 min
Safe Space RadioLoving Across the Political Divide with Sheila HeenSheila Heen is on faculty at the Harvard Negotiation Project. She discusses how she and her husband—who have opposing political beliefs—navigate their relationship and communicate respectfully when they disagree. She suggests that when we listen receptively, we actually become more persuasive.
The post Loving Across the Political Divide with Sheila Heen appeared first on Safe Space Radio.
2016-10-3128 minConflict Archives - Safe Space RadioLoving Across the Political Divide with Sheila HeenSheila Heen is on faculty at the Harvard Negotiation Project. She discusses how she and her husband—who have opposing political beliefs—navigate their relationship and communicate respectfully when they disagree. She suggests that when we listen receptively, we actually become more persuasive.
The post Loving Across the Political Divide with Sheila Heen appeared first on Safe Space Radio.
2016-10-3128 minFamily and Lifecycle Archives - Safe Space RadioLoving Across the Political Divide with Sheila HeenSheila Heen is on faculty at the Harvard Negotiation Project. She discusses how she and her husband—who have opposing political beliefs—navigate their relationship and communicate respectfully when they disagree. She suggests that when we listen receptively, we actually become more persuasive.
The post Loving Across the Political Divide with Sheila Heen appeared first on Safe Space Radio.
2016-10-3128 min
Relationship Alive!How to Make Difficult Conversations So Much Easier with Sheila HeenWhat do you do when you and your partner disagree on something truly important? How do you find a way to bridge the divide and come back to a place of collaboration and understanding? And how do you know when to throw in the towel? Today’s guest, Sheila Heen, of the Harvard Negotiation Project, is one of the world’s masters of turning difficult conversations around. In today’s episode, you’ll discover some of the skills required to get through an impasse back to a place of connection. And like many of the relationship skills that we’ve covered...
2016-10-061h 28Coaching for LeadersHow To Address Difficult Conversations, with Bonni StachowiakBonni Stachowiak: Teaching in Higher Ed
Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*.
Question from Leonardo
I´m one of your fans, I listen your podcast every day and I see better results on my day job managing a...
2014-10-0640 minCoaching for LeadersHow to Get Way Better at Accepting Feedback, with Sheila HeenSheila Heen: Thanks for the Feedback
Author with Douglas Stone of Thanks for the Feedback: The Science and Art of Receiving Feedback Well*
Author with Douglas Stone and Bruce Patton of the New York Times Business Bestseller Difficult Conversations*
Feedback sits at the core of two human needs:
Our need to get better
Our need to be accepted, respected, and loved for how we are now
“Who’s giving the feedback is often a louder message than what they’re saying.” -Sheila Heen
The six steps:
1. Know your tendencie...
2014-06-0243 min
Success From the Field | Networked WealthDouglas Stone and Sheila Heen, Thanks for the FeedbackSheila and Douglas are Lecturers on Law at Harvard, and founders of Triad Consulting. Sheila’s clients span five continents and include the White House, the Federal Reserve Bank, Merck, PwC, Unilever and many others. Sheila has appeared on shows as diverse as Oprah, Fox News, CNBC’s Power Lunch and NPR, and her articles have appeared […]
2014-04-0822 min
Listen to the Best Full Trial Audiobooks in Self-Improvement, Career DevelopmentThanks for the Feedback: The Science and Art of Receiving Feedback Well by Sheila Heen, Douglas StonePlease visit https://thebookvoice.com/podcasts/1/audiobook/206898 to listen full audiobooks. Title: Thanks for the Feedback: The Science and Art of Receiving Feedback Well Author: Sheila Heen, Douglas Stone Narrator: Sheila Heen, Douglas Stone Format: Unabridged Audiobook Length: 9 hours 48 minutes Release date: March 4, 2014 Ratings: Ratings of Book: 4.33 of Total 12 Ratings of Narrator: 4.75 of Total 4 Genres: Career Development Publisher's Summary: The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine wh...
2014-03-0405 min
Tune In To The Addictive Full Audiobook Now, Thriller Fans!Difficult Conversations by Douglas Stone, Bruce Patton, Sheila HeenPlease visithttps://thebookvoice.com/podcasts/2/audible/175813to listen full audiobooks.
Title: Difficult Conversations
Author: Douglas Stone, Bruce Patton, Sheila Heen
Narrator: Douglas Stone, Bruce Patton, Sheila Heen
Format: mp3
Length: 5 hrs and 40 mins
Release date: 07-27-00
Ratings: 4.5 out of 5 stars, 2,512 ratings
Genres: Conflict Resolution
Publisher's Summary:
Difficult Conversations teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on 15 years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works? Difficult Conversations walks you through...
2000-07-275h 40
Access Top-Rated Free Audiobooks in Self-Improvement, Communication SkillsDifficult Conversations: How to Discuss What Matters Most by Sheila Heen, Douglas Stone, Bruce PattonPlease visit https://thebookvoice.com/podcasts/1/audiobook/203259 to listen full audiobooks. Title: Difficult Conversations: How to Discuss What Matters Most Author: Sheila Heen, Douglas Stone, Bruce Patton Narrator: Douglas Stone Format: Abridged Audiobook Length: 5 hours 40 minutes Release date: July 5, 2000 Ratings: Ratings of Book: 3.47 of Total 87 Ratings of Narrator: 3.17 of Total 6 Genres: Communication Skills Publisher's Summary: Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you". We all have difficult conversations, no matter how confident or competent we...
2000-07-0510 min