Shows
Investing in Conversation - Conflict Management for ManagersThe Last Word on Conflict Management? As I say on this final show in the first series, the topic is:‘Something we’ve been talking about since the first episode. … The first word on conflict management is “collaboration”’ and the last is ‘culture’, because that ‘runs under, over, around and through everything you need to collaborate successfully’.To demonstrate that, there’s a little montage of clips from earlier episodes, with:Julian Treasure – on listening,Colleen Jolly – on being divided by a common language (who also speaks from experience this time, about going by the book on her first trip...2025-06-1020 min
Investing in Conversation - Conflict Management for ManagersWhat's the Bottom Line on Emotional Intelligence?In the penultimate episode of this first series of the pod, I’m:Busting a myth,Speaking from experience andSharing a tip,On a topic which ought to be about bridging relational distance – although it can be quite divisive.I’ve touched on one component of emotional intelligence (EI) in Episode 5. You’ll hear a couple of short clips from that show – along with another contribution from Graham Music of the Tavistock Centre, on the subject of empathy.EI is a vital skillset In conflict management...2025-06-0319 min
Investing in Conversation - Conflict Management for ManagersApology!Just a quick message this time, explaining why there's no full show this week. Really sorry, but time has really been against me over the past week! Normal service will be resumed on 3rd June. In the meantime, it's business as usual on the blog - https://www.savvybusinessresolutions.com/blog - this week's post, which will appear later this week, is:'How can I reach you?' - all about how we choose and use communication media.As always, if you need help with any aspect of conflict management at work, come...2025-05-2701 min
Investing in Conversation - Conflict Management for ManagersWhen Works Best for You?Shownotes: Picking up on last week’s show, about where works best for communication – and how space can create, aggravate or de-escalate conflict, this time, we’re talking about how time can do the same. ‘We’ includes two returners from earlier episodes – and an unusual first-timer. I also talk about Prof. Matt Walker – billed as ‘The world’s No. 1 sleep expert!’ I’m hoping to get Matt on the programme in the next series; but for now, I recommend his online content – including his TED talk: ‘Sleep is Your Superpower’.2025-05-2120 min
Investing in Conversation - Conflict Management for ManagersWhere works best for you?Following on from last week’s episode, on the power of speech, this time the focus is on where we harness that power for work – in fact, where works best for communication in general. I’m joined by two guests: Julian Treasure, the expert on how sound affects us, who you heard in Episode 1 andDr. Jennifer Veitch of the National Research Council of Canada, who’s an expert on lighting and health. They help me bust a myth,I speak from ‘painful first-hand experience!’ of an opportunity...2025-05-1321 min
Investing in Conversation - Conflict Management for ManagersWhy Are We Talking About Talking?The quick answer to the title question is:Because speech is the most powerful conflict management tool we have.In this episode, I’m joined by Prof. Sophie Scott of The Institute of Cognitive Neuroscience, University College London, who:Helps me bust one of my favourite communication myths,Speaks from experience – including her experience of doing stand-up – about science?! AndShares the most important tip to help any of us start harnessing the power of speech across the board.Once you can do what Sophie recommends, you ca...2025-05-0622 min
Investing in Conversation - Conflict Management for ManagersIs 'The F-word' Good for Business? After last week’s look at technology as an attention barrier (and bridge), this time: I’ll bust a myth – with the help of Dr. Graham Music of The Tavistock Centre,,Ivan Newman will get me to ‘Speak from Experience’ andI’ll give you a tip, all connected with a very human obstacle – and opportunity. Although the show isn’t marked as ‘explicit’, it does carry a warning, which I’d better repeat here: This episode includes terms which some listeners m...2025-04-2922 min
Investing in Conversation - Conflict Management for ManagersCan I Have Your Attention, Please?Following the thread through last week’s show (the conflicted relationship between information and attention), In this episode, we’re homing in on two sides of the relationship between attention and a key source of information - technology: Part 1 News – Where do you stand on people checking their phones in meetings?; Part 2 Myth-busting – we’ll discover the truth about multi-tasking, with the help of Prof. Michael Proulx of The University of Bath – and Prof. Jesse Stommel of The University of Mary Washington urges us to keep the conversation open re tech in education...2025-04-2218 min
Investing in Conversation - Conflict Management for ManagersDo You Make Yourself Clear?This episode comes at the end of a ten-day week – because of technical issues around distribution (which I’ve outlined on what should have been last week’s blog!) Is that clear? I hope so! Across the three parts of this pod, we’re looking at another potential cause of misunderstanding: Part 1 News - we’ll talk about some responses to the headline that dominated the last show (and the rest of the media!); and I’ll ask for your reactions to some less dramatic items, flowing from the new tax year....2025-04-1524 min
Investing in Conversation - Conflict Management for ManagersDo We Really speak the same language?Following the programme with Julian Treasure, about listening (which he calls ‘the gateway to understanding’), this episode is about breaking down one kind of barrier that can block the gate. Guests include: · American businesswoman, Colleen Jolly, who shares her first experience of a trans-Atlantic misunderstanding,· Solicitor, Chris Arnheim (now retired), who talks about jargon – in plain English!; and· US President, Donald Trump, who kicks it all off (in more ways than one!) No, ok, he isn’t actually on the show – he was a bit busy!; but I’ll talk abo...2025-04-0419 min
Investing in Conversation - Conflict Management for ManagersDo You Lead with Listening?‘In this episode, I talk to internationally renowned sound expert, Julian Treasure, about ‘the most important skill for any manager’ – listening. I’ve divided our conversation into three parts:Part1: Our relationship with sound and the link between noise and conflict;Part2 Tools to help you pave the way to dispute resolution and conflict management;Part3 Information about:‘Sound Affects’ – Julian’s new book andThe Listening Society – the community and resource hub launching on 1st May 2025, for anyone who wants to improve their own, or ‘the world’s’ listening.To get hold of a copy...2025-03-2834 min
Investing in Conversation - Conflict Management for ManagersIntroduction: 'What's in it for me?'An outline of the series - including what it's about, who it's for - and why I decided to make it. If you'd like to get involved, or if you need help with conflict management at work, drop me an email - Sherie@savvybusinessresolutions.com 2025-03-2803 min