Shows
Mind Wrench PodcastEp.#202- Beyond the Repair: Turning Soft Skills into Your Shop's Ultimate Advantage- w/Sheryl DriggersSend us a textEpisode Notes: The difference between a good collision repair shop and a truly exceptional one often boils down to one critical factor: how people feel when they interact with your business. Join us this week as Sheryl Driggers, former MSO owner and now lead CSR trainer for Mike Anderson's elite Spartan Groups, reveals the science and strategy behind creating meaningful connections that transform both customer experience and employee satisfaction.Here are three effective actions collision shop leaders can take from Sheryl’s insights:2025-06-2351 min
Beyond the BookThe Power of Quiet Persuasion (Feat: Sheryl Driggers)"We’ve come to realize that true leadership does not require authoritative persuasion; rather, it thrives when people are naturally inspired, when purposes align, and when hearts are genuinely cared for."In this episode of Beyond the Book, we take a closer look at a powerful chapter from "Influence and Impact with Chris Voss," featuring special guest Sheryl Driggers, one of the book’s contributing authors. Sheryl shares key insights from her chapter entitled "The Power of Quiet Persuasion" and dives into the principles of negotiation, leadership, and persuasion that have shaped her career.So sit...2024-11-1812 min
CollisionCastCollisionCast: Greg Lobsiger, Sheryl Driggers, Megan WilliamsIn part two of the FenderBender Management Conference interview medley, the editorial staff chats with a trio of industry resources. First, Greg Lobsiger, owner of Loren's Auto Body, chats about lean principles in his shop. Then, former shop owner Sheryl Driggers discusses how to find a mentor. Finally, FenderBender columnist Megan Williams gives out some valuable marketing advice.
2021-10-0513 min
CollisionCastHow I Did It: Staying Busy in a PandemicSheryl Driggers, co-owner of Universal Collision spoke to FenderBender about how her technicians are staying up to date on training and how her shop has managed to add an all-new tech position.
2020-12-0918 min
Collision Boost RadioEpisode 5 Career Stories with Sheryl DriggersCollision Boost Radio sits down with Sheryl Driggers, co-owner of Universal Collision in Tallahassee, FL.2020-02-2415 min
CollisionCastVision: Coaching Your Team to SuccessSheryl Driggers has been in the collision repair business for a long time, and she's come to understand that it's not enough to be a leader in your shop—you have train your employees to be better at what they do individually. And that means being a coach to your employees and providing an environment where everyone is constantly learning and improving.
In this episode, Driggers discusses how she's built a culture of continuous success for her employees, and how she empowers them to strengthen their leadership roles individually.
2018-05-1510 min