Shows
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXReplay: Increasing speed to insights with Sid Banerjee, MedalliaAs the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic role of CX is about to shift—big time.Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual...
2026-01-0229 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXReplay: Increasing speed to insights with Sid Banerjee, MedalliaAs the year wraps up, we are replaying some of our favorite conversations from 2025, including this one!What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic role of CX is about to shift—big time.Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual...
2026-01-0229 min
Experience ActionCX Pulse Check - October 2025Customers don’t just want answers. They want action! That’s why agentic AI, the kind that doesn’t just recommend but actually does the work, is reshaping how teams analyze experiences, resolve issues, and connect systems.In this CX Pulse Check, Jeannie talks with Medallia’s Chief Strategy Officer, Sid Banerjee, about today’s clearest CX use cases and the pitfalls leaders should avoid as agentic AI adoption accelerates across industries like banking, healthcare, retail, and hospitality.We explore three big patterns:AI that speeds up insight generation across calls, chats, and surveysAssistive tools that...
2025-10-0720 min
Into the UnknownEP118: From Kolkata To CEO: Sid Banerjee On Leadership, Family & The Power Of Starting OverOn this episode of "Into the Unknown" What drives someone in their mid-50s to leave everything behind—friends, family, and familiarity—for a fresh start across the globe? Meet Sid Banerjee, who did exactly that when he uprooted his life in India to take on a CEO role in New York. In this deeply human episode, Sid opens up to host Jeremy Swick about navigating culture shock, building a business from scratch, and surviving the emotional toll of isolation while leading through industry disruption. His secret weapon? Emotional grit—and a long-awaited family reunio...
2025-09-1121 min
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXIncreasing speed to insights with Sid Banerjee, MedalliaWhat could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic role of CX is about to shift—big time.Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual data analysis—and allowing them to lead strategically with real-time intelligence. About Sid Banerjee Sid B...
2025-08-0629 minThe Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CXIncreasing speed to insights with Sid Banerjee, MedalliaWhat could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards?
Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic role of CX is about to shift—big time.Today we’re going to talk about how AI is reshaping customer experience by freeing CX teams from dashboards, static reports, and manual data analysis—and allowing them to lead strategically with real-time intelligence. About Sid Banerjee Sid B...
2025-08-0629 min
Punk CX: Customer Experience Insights with Adrian SwinscoeVoice still reigns in customer service - Interview with Nikola Mrkšić of PolyAIToday’s interview is with Nikola Mrkšić, Co-founder & CEO of PolyAI, a leading supplier of Conversational AI for automated customer service. We talk about some recent research of theirs that finds that the phone still reigns in customer service, making the contact center into a ‘command center,’ why voice channels aren’t relics of the past but are, in fact, essential infrastructure, that customer service interactions are becoming increasingly contentious and what their AI capabilities are doing to help with that.
This interview follows on from my recent interview – The future of CX and agentic CX – Interview with...
2025-06-1655 minPunk CX: Customer Experience Insights with Adrian SwinscoeThe future of CX and agentic CX - Interview with Sid Banerjee of MedalliaToday’s interview is with Sid Banerjee, Chief Strategy Officer at Medallia, a leading provider of customer and employee experience management solutions. I first talked to Sid 11 years ago on this podcast when he was Founder & CEO at Clarabridge. This time around, we talk about what has happened in those intervening years, what brought him out of ‘retirement’, how to balance the human touch and AI in CX, the future of both CX and agentic CX, the role of LLMs in disrupting the dashboard-centric use cases for CX, trends in omnichannel and a whole bunch of other things.
This...
2025-06-0940 min
Doing Customer eXperience Right In The AI Era | Stacy Sherman165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid BanerjeeMost companies react to complaints after the damage is done. The best ones don't just fix issues—they predict and prevent them. In this episode, Stacy Sherman and Sid Banerjee, Medallia's Chief Strategy Officer, explore how AI-driven predictive customer experience helps businesses detect early warning signs, resolve issues before they escalate, and improve CX without waiting for complaints. Learn why traditional metrics fall short, how AI reveals hidden risks, and why automation is reshaping business success. Stop fixing. Start predicting. Because great experiences aren't reactive—they're anticipated. Want to dive deeper into the future of CX? Join Stacy Sherman at Meda...
2025-03-0330 min
Amazing Business RadioHow AI can Transform Customer Experience Featuring Sid BanerjeeUsing Artificial Intelligence to Analyze and Activate a Better CX
Shep Hyken interviews Sid Banerjee, Chief Strategy Officer at Medallia, an experience management platform organizations use to provide excellent customer and employee experience. He talks about how modern businesses can capture, analyze, and act on customer feedback using AI-powered tools that turn customer insights into meaningful improvements.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
How can companies utilize new technologies like generative AI to improve customer satisfaction?
How can companies use digital and conversational signals to understand custo...
2025-02-2526 min
Devsig PodcastIndia's Got LatentIndia's Got Latent was an Indian Hindi-language talent show hosted on YouTube by Samay Raina, which provided a platform for contestants to showcase their talents. The show was inspired by Kill Tony and the international Got Talent franchise. It premiered on June 14, 2024, and was removed from YouTube on February 12, 2025, due to controversies.Format: The show followed a format similar to other shows in the Got Talent franchise and Kill Tony, where contestants performed in front of a panel of judges who evaluated their acts. A unique aspect of India's Got Latent was its contestant rating system...
2025-02-1513 min
Devsig PodcastIndia's Got LatentIndia's Got Latent was an Indian Hindi-language talent show hosted on YouTube by Samay Raina, which provided a platform for contestants to showcase their talents. The show was inspired by Kill Tony and the international Got Talent franchise. It premiered on June 14, 2024, and was removed from YouTube on February 12, 2025, due to controversies.Format: The show followed a format similar to other shows in the Got Talent franchise and Kill Tony, where contestants performed in front of a panel of judges who evaluated their acts. A unique aspect of India's Got Latent was its contestant rating system. Contestants rated themselves before...
2025-02-1513 min
Character DissectorAisha Banerjee - Wake Up SidIn this episode of \"Character Dissector\", we explore and analyze the character of Aisha Banerjee from the movie Wake Up Sid.See omnystudio.com/listener for privacy information.
2023-12-2706 min
The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark ConsultantsThe Importance of AI-Driven Insights and the Future of CX featuring Sid Banerjee Chief XM Strategy Officer QualtricsThe Importance of AI-Driven Insights and the Future of CX featuring Sid Banerjee Chief XM Strategy Officer at Qualtrics | The CX & Culture Connection Podcast with Matt Egol of JourneySpark Consulting
Matt and Sid discuss many cutting-edge topics within the CX and EX industry, including the addition to A.I. technologies into the customer experience landscape. Sid adds to the conversation with his expertise in the value of customer ratings and reviews and how to collect and use that data effectively.
Qualtrics Website: http://www.Qualtrics.com
Sid Banerjee Linkedin: https://www.linkedin.com...
2023-08-0750 min
The Convergence Podcast#019 Avishek BanerjeeThis week I got to talk with senior concept artist Avishek Banerjee about his experiences in the entertainment industry and how the field has evolved over the past decade and how change is such an essential part of growing as an artist . Guest Links :Avishek's Artstation : https://www.artstation.com/obhiAvishek’s Instagram : https://www.instagram.com/avishekb.47/——————————————-Host Links :Sid's Instagram : www.instagram.com/siddharthavalluri/Sid's Artstation : www.artstation.com/siddharthavalluriFollow on Instagram : www.instagram.com/the_convergence_podcast/Follow on SoundCloud : @theconvergencepodcastFollow on Apple Podcasts : podcasts.apple.com/in/podcast/the-…st/id1542665519Follow on Spotify : open.spotify.com/show/2PpILXKc9RxsMS5BNKkuPH—...
2021-04-041h 28
Sit with SidClimate Change, Veganism, and Ethics ft. Ayan Banerjee | Sit with Sid #10Ayan has been a #vegan climate change #activist since 2018. A plethora of awards, hundreds of students propagated & thousands of saplings planted to show for his efforts.He has travelled to schools to deliver talks among students. He's also been spreading the good word by #cycling long distances across the city of Prayagraj. There’s been no brakes in his actions to draw attention to #animalrights, veganism & #climatechange. In a phenomenal feat flagged off by a member of the Treasurer of the Olympic Committee, Ayan ran 200 kms from Lucknow to Prayagraj. It acted as testimony to a healthy body through a ve...
2021-01-291h 13
SkipperSid Banerjee: Co-founder and Executive Chairman of ClarabridgeOn this weeks episode I'm joined by Sid Banerjee. Banerjee is the Executive Chairman and Co-Founder of Clarabridge, a company that specializes in using AI-powered text and speech analytics, to enable brands to extract insights from customer interactions in order to grow sales, ensure compliance and increase operational efficiencies. The company has raised close to $119 million in funding across six rounds, including an $80 million investment in 2013 . Sid provides executive leadership and strategic direction and is a well-known expert in customer experience, business intelligence, and text mining. Over his career, Sid has amassed nearly 20 years of business intelligence leadership experience...
2020-10-0800 min
REALLY Know Your CustomerGetting To The Root Cause In Customer Experience Analytics With Sid BanerjeeCompanies and leaders who really want to listen to their customers put the technologies in place to do so, especially large companies. They listen to millions of people every single day or week and then derive information that will guide them in rapidly innovating and improving how their organization engages with customers or change the product or the services that they provide. In this episode, Sid Banerjee, the Executive Vice Chairman, Founder, and Chief Strategy Officer of Clarabridge, joins Betsy Westhafer and Tony Bodoh to discuss customer experience analytics. By applying data analysis to unstructured information, businesses are more responsive...
2020-09-1441 min
REALLY Know Your CustomerGetting To The Root Cause In Customer Experience Analytics With Sid BanerjeeCompanies and leaders who really want to listen to their customers put the technologies in place to do so, especially large companies. They listen to millions of people every single day or week and then derive information that will guide them in rapidly innovating and improving how their organization engages with customers or change the product or the services that they provide. In this episode, Sid Banerjee, the Executive Vice Chairman, Founder, and Chief Strategy Officer of Clarabridge, joins Betsy Westhafer and Tony Bodoh to discuss customer experience analytics. By applying data analysis to unstructured information, businesses are more re...
2020-09-1441 minPunk CX: Customer Experience Insights with Adrian SwinscoeCustomer experience requires a new type of responsive leader - Interview with Sid Banerjee of ClarabridgeToday’s interview is with Sid Banerjee, CEO of Clarabridge, a leader in the Customer Experience Management (CEM) space, particularly when it comes to helping firms mine their customer data to make better business decisions. Sid joins me today to talk about why he thinks industry, what firms can do to respond to the changes around them how they should be leveraging the right data from the right sources in order to drive actionable results.
This interview follows on from my recent interview: Everyone can create a ‘Genius Bar’ customer experience – Interview with Gary Ambrosino of Timetrade – and is num...
2020-01-1024 minPunk CX: Customer Experience Insights with Adrian SwinscoeBuilding valuable customer support communities - Interview with Rob Howard of ZimbraToday’s interview is with Rob Howard who is the Chief Technology Officer of Zimbra, a leader in the unified collaboration software space. Their solutions include email, calendaring, file sharing, activity streams, social communities and more. Rob joins me today to talk about how Texas Instruments leverages Zimbra's online community software to drive customer feedback and how to build valuable and effective customer support communities.
This interview follows on from my recent interview: Customer experience requires a new type of responsive leader – Interview with Sid Banerjee of Clarabridge – and is number one-hundred and one in the series of int...
2020-01-1024 min