Shows
Conflict SkillsAnnoying people who just message ‘hi’… should be thrown into the sunHave you ever had a colleague that kept using the IM system just to write, "hi"?What do they want? Why can't they just be more clear? Why are they so annoying and should they be thrown into the sun? In this episode of the Conflict Skills Podcast, Simon Goode tackles a common yet surprisingly irritating workplace communication issue: colleagues who send instant messages that simply say "hi"—and nothing else. Drawing from a Reddit case study and its lively comment section, Simon Goode explores why this behavior can be so frustrating, especially on asynchronous pla...
2025-12-1517 minConflict SkillsFrom Student to Mediator: Navigating Careers in Dispute ResolutionIn this episode of the Conflict Skills Podcast, Simon Goode sits down with Neo, a law student curious about the realities and pathways into dispute resolution and mediation. Their conversation covers Simon Goode's unconventional journey into the field, practical insights into mediation processes, and the challenges of handling conflict in both professional and personal contexts. Together, they explore the transferability of conflict skills, ethical dilemmas, and creative ways mediation can be adapted to better serve diverse clients.Timestamps: 00:00 "Conflict Skills Podcast: Special Guest"08:51 Understanding Behavior and Perception13:43 "Managing E...
2025-12-111h 10Conflict SkillsFive Simple Ways to Improve Your Conflict Management SkillsIn this episode, Simon Goode shares five practical and accessible strategies for improving conflict management skills, including regulating your breathing, using statements instead of questions, finding ways to relax, writing to process conflict, and embracing a mindset of curiosity and openness. He explains each tip with relatable examples from both personal life and professional mediation, highlighting their immediate benefits and long-term impact on relationships. The episode encourages listeners to experiment with these techniques and reflect on what works best for them in challenging situations.Timestamps:00:00 "Calming Conflict Through Breathing"06:42 Navigating...
2025-12-0144 minConflict SkillsNavigating Korean Work Culture: Lessons in Leadership, Conflict, and Community as Foreign TeachersIn this episode, Simon Goode interviews his friend and former colleague, Meng, about their experiences teaching English in South Korea. The discussion touches on navigating cultural differences, and adapting to Korean workplace hierarchy. They discuss the challenges of managing diverse teams, handling conflict between foreign teachers and local management, and the lasting impact of these experiences on their personal and professional lives. The conversation is filled with reflections on leadership, cross-cultural communication, and fond memories of building community abroad.TIMESTAMPS: 00:00 Navigating Cross-Cultural Work Challenges03:54 Cultural Challenges and P...
2025-11-0739 minConflict SkillsAccidental Mediator Toolbox: Six Key Skills for Navigating Workplace and Personal ConflictsIn this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical frameworks and tips to help listeners navigate these situations more effectively and encourages feedback on this lecture-style format versus case-study discussions.TIMESTAMPS: 00:00 "A...
2025-10-301h 02Conflict SkillsManaging Gen Z Staff As A Millenial (Gen Y)In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenges millennials face when managing Gen Z staff, using a real-life case study to illustrate common issues like communication barriers, differing work norms, and heightened sensitivity to feedback. Simon shares practical conflict resolution strategies, emphasizing the importance of de-escalation, flexible expectations, and understanding generational "cultural differences." He encourages managers to foster collaboration by balancing assertiveness with empathy, and adapting approaches to build trust and resilience in younger teams.TIMESTAMPS: 00:00 Engaging Across Generational Teams07:01 "Power of Diverse Perspectives"
2025-10-1742 minConflict SkillsHelp, I've been Accused of Racism at Work: Conflict Tools and Strategies for Tough ConversationsIn this episode, host Simon Goode discusses a real-life workplace scenario where someone was accused of racism after referring to a colleague by their skin color during a conversation. He breaks down the layers of workplace conflict, highlighting the roles of value and relationship conflicts, and offers practical advice for self-care and preparation when facing similar accusations. Simon also shares strategies for navigating difficult conversations and maintaining composure in stressful situations like HR meetings.TIMESTAMPS: 00:00 Navigating Racial Descriptor Sensitivity03:49 Reset After Stressful Interactions08:34 Understanding Racism's Contextual Threshold
2025-10-0328 minConflict SkillsHow to Avoid Unnecessary Conflict: Practical Skills for Everyday InteractionsIn this episode of the Conflict Skills Podcast, host Simon Goode explores the ways people can unintentionally invite unnecessary conflict into their lives, drawing on both personal experiences and the story of a neighbor’s altercation. Simon outlines three main strategies to avoid such conflicts: learning to pause and prioritize, recognizing it's not your job to correct others, and not taking others’ actions too personally. He also shares practical mindfulness techniques and encourages reflection to help listeners break the cycle of reactive conflict.TIMESTAMPS: 00:00 Neighbor's Frequent Conflicts06:31 Navigating Conflict and Prior...
2025-09-2317 minConflict SkillsMicro De-escalation Skills for Everyday Conflicts: Subtle Ways to De-Escalate TensionIn this episode, host Simon Goode introduces the concept of "micro-de-escalation," focusing on subtle gestures and communication techniques to reduce perceived threat and lower the energy in conflict situations. He discusses practical approaches such as using positive body language, appropriate tone of voice, and giving others a sense of autonomy and fairness. The episode offers actionable tips for everyday interactions, helping listeners create more positive and constructive exchanges, even in challenging moments.TIMESTAMPS: 00:00 Nonverbal Calmness and Reassurance04:45 "Positive Impact Through Micro De-escalation"07:14 Cultural Nuances in Communication13:13 T...
2025-09-0340 minConflict SkillsRelationship Repair - What to Do When Your Spouse and Best Friend Stop SpeakingStruggling with conflict between your partner and your best friend? In this episode, I break down a real-life scenario where a heated argument over parenting styles led to lasting tension. I share the five types of apologies, why "getting over it" isn't helpful, and how to focus on practical steps for repairing relationships. Plus, I reveal strategies to navigate value clashes and set healthy boundaries when you’re stuck in the middle. Tune in for practical, real-world conflict skills you can use at home or work!TIMESTAMPS: 00:00 Parenting Clash Sparks Ongoing Drama
2025-08-2541 minConflict SkillsFive Types of Conflict Every Housemate Faces and How to Handle ThemIn this episode of the Conflict Skills Podcast, host and professional mediator Simon Goode explores the five types of conflict that can arise between housemates: relationship, data, interest, values, and structural conflicts. He explains each type with practical examples from shared living situations and offers suggestions for addressing them effectively. The episode aims to provide listeners with a helpful framework for understanding and resolving housemate tensions, drawing on both personal and workplace conflict resolution strategies.TIMESTAMPS: 00:00 Housemate Conflict Patterns06:03 Navigating Misunderstandings Diplomatically08:24 Collaborative Beer Sharing S...
2025-07-2318 minConflict SkillsTeam Members Not Pulling Their Weight in ProjectsIn this episode, Simon Goode explores how to handle situations where a team member isn’t contributing effectively, specifically when they rely too much on AI tools and submit superficial work. He analyzes the scenario using five types of conflict—relationship, data, interest, values, and structure—to help listeners clarify the underlying issues and choose the best approach. The episode offers practical strategies for assessing and addressing group conflict, encouraging listeners to use this framework for their own challenging situations.--------TIMESTAMPS00:00 Using GenAI for Application Drafts04:11 Relationship Confli...
2025-07-1819 min
The Futur with Chris DoThe #1 Reason You Blow Up in Hard Conversations - With Simon Goode | Ep 360We want to hear from you.If you’ve been enjoying the show, we’d love your input. It only takes a minute to answer our listener survey, and your feedback really helps us improve the podcast: https://docs.google.com/forms/d/e/1FAIpQLSeb6AltIruAF2Ut0I3b-6XmdAeO0TNNJP_SlRGOo11syj4Uhw/formResponseIn this episode, Chris sits down with conflict resolution specialist and psychologist Simon Goode for a masterclass on how to stay calm under pressure, handle conflict with confidence, and navigate tough conversations without losing your cool—or your values.From prehis...
2025-07-031h 23Conflict SkillsConflict and Grief: Mistakes to Avoid and Tools To Manage Waves of EmotionsIn this episode of the Conflict Skills Podcast, Simon Goode explores the relationship between grief and conflict, offering practical tools for supporting those experiencing loss and navigating challenging conversations. He discusses common mistakes people make when addressing grief, ways to de-escalate emotional situations, and strategies for maintaining boundaries with empathy and clarity. Simon also emphasizes the importance of self-care for anyone supporting others through grief, sharing helpful resources for managing vicarious trauma.----------BOOK: 'Trauma Stewardship', Laura van Dernoot Lipskyhttps://traumastewardship.com/...
2025-06-1229 min
Conflict Skills3 Levels of Active Listening: Step-by-Step Masterclass for Better ConversationsIn this episode, Simon Goode breaks down active listening into three levels: building initial connection through body language and basic responses, using coregulation and summarizing to help others feel truly heard, and practicing genuine curiosity to foster reciprocal change in conversations. He shares practical tips, like using open and closed questions, mirroring, and mindful summaries, to improve everyday listening skills. Simon also emphasizes the power of approaching conversations with an open, nonjudgmental mindset to deepen understanding and drive positive change in conflict situations.---------------TIMESTAMPS: 00:00 Improving Listening Skills Strategies
2025-05-1422 minConflict SkillsTools to Effectively Digest and Process ConflictIn this episode, Simon Goode explores how we can "digest" conflict experiences by using practical self-regulation techniques in the moment, immediately after, and over the long term. He shares tools like mindful breathing, multisensory walks, journaling, and gratitude exercises to help restore balance and process stressful encounters. Simon emphasizes that everyone's needs are different, encouraging listeners to experiment with various strategies to find what works best for them.--------------- TIMESTAMPS: 00:00 Mind-Body Self-Regulation Transformation04:32 Digesting Conflict: Strategies and Tools06:25 Navigating Advice Sensitively11:00 "Understanding Sensory and Internal Perception"...
2025-05-0642 minConflict Skills3 Steps To Rebuild Trust After Workplace ConflictConflict is an inevitable part of life—whether we’re navigating tricky workplace dynamics, strained family relationships, or friction among friends. While resolving the immediate dispute is hard enough, what happens next can be even trickier: how do you pick up the pieces and rebuild trust after things have gone wrong? That’s exactly the challenge Simon Goode, professional mediator and host of the Conflict Skills Podcast, unpacks in Episode 74: “Rebuilding Trust After Conflict”.If you’ve ever found yourself walking on eggshells after a heated disagreement, feeling awkward around a colleague after a workplace blow-up, or struggling t...
2025-04-2223 minConflict SkillsThe Hubris Of Conflict Resolution ExpertiseIn episode 73 of the Conflict Skills Podcast, host Simon Goode discusses the challenges and complexities of being labeled a conflict resolution expert, sharing personal experiences of feeling overwhelmed by conflicts despite training when the situation was calling on resources that weren't available. Simon explores the unrealistic expectations we often place on ourselves and delves into how our brain's response to stress can complicate conflict management. Throughout the episode, Simon reflects on self-care strategies and the importance of balancing different aspects of self to effectively navigate and respond to conflict.00:00 O...
2025-04-1130 minConflict SkillsManaging Conflict When You're Tired: Practical Strategies for Low Energy ChallengesIn this episode of the Conflict Skills Podcast, host Simon Goode shares five tips for managing conflict when you're tired. He discusses how tiredness affects our thoughts, emotions, and behavior, leading to a higher likelihood of conflict, and provides strategies like slowing down, strategically adjusting timing, and self-regulating frequently. Simon also touches on the importance of managing expectations for ourselves and with others when our energy levels are low.--------------------00:00 Managing Conflict While Tired06:03 Fatigue Impairs Decision-Making07:09 "Strong Emotions: Not Overreacting"12:38 "Slow Down for Clarity"
2025-04-0231 minConflict Skills5 Tips To Overcome Conflict Avoidance and Improve AssertivenessIn this episode of the Conflict Skills Podcast, I provide 5 useful tools for individuals who are conflict avoidant, providing strategies to help them manage conflicts more effectively in various relationships. He emphasizes understanding the reasoning behind conflict avoidance, offers coaching tools for team leaders and managers, and highlights techniques like goal clarification and utilizing the six sources of influence. The episode is aimed at both conflict avoidant individuals and those supporting them, with practical advice on self-regulation and adjusting communication tactics to improve assertiveness.Click here to send me a quick message via FanMailSupport...
2025-03-1842 minConflict SkillsHow to Manage Emotions in Performance Management ConversationsIn today's episode of the Conflict Skills Podcast with host Simon Goode, we dive into the crucial topic of managing emotions during performance management meetings. Simon, a seasoned professional mediator, addresses the challenges often faced in these meetings, especially when conflict escalates. He explores various de-escalation strategies tailored for performance management conversations by focusing on five key aspects: certainty, relatedness, autonomy, status, and fairness. Simon also discusses the importance of balancing assertiveness with empathy, offering step-by-step insights into how to maintain composure through both verbal and nonverbal communication. Whether you're aiming to foster collaboration or need to take a...
2025-03-1018 minConflict SkillsThe 7 Hermetic Principles: Enhancing Relationship Dynamics Through Ancient WisdomIn this episode, host Simon Goode explores the seven Hermetic principles derived from the teachings of Hermes and how they can be applied to conflict resolution in relationships. He delves into each principle, such as mentalism, correspondence, and vibration, discussing their relevance and offering insights on how these ancient concepts can help individuals understand and influence their interpersonal dynamics. The episode encourages listeners to reflect on how their perceptions and behaviors shape relationships and offers perspectives on finding balance and growth within personal and professional conflict scenarios.-------------Show Notes: T...
2025-03-0328 minConflict SkillsFive Strategies to Say No - Firmly and RespectfullyIn this episode of the Conflict Skills Podcast, host and professional mediator, Simon Goode, delves into the art of saying 'no' with confidence and kindness. Reflecting on personal experiences, including morning challenges with his son and client demands at work, Simon explores five practical strategies to effectively communicate a refusal without escalating tension. Whether it's using tactical phrasing like "this isn't the time" or suggesting constructive alternatives, the episode provides listeners with actionable techniques to maintain harmony and assertiveness in both personal and professional settings. Additionally, Simon offers a bonus tip on managing persistent requests, ensuring you'll be equipped...
2025-02-2422 minConflict SkillsUnderstanding Cumulative Stress: How It Fuels Workplace ConflictIn this episode of the Conflict Skills Podcast, host Simon Goode discusses the cumulative effects of stress on workplace conflict and the interconnection between work and personal life stressors. He highlights how stress can negatively impact our capacity to handle conflict and offers strategies for managing stress, including during and after conflicts, as well as over the long term. Goode also invites listeners to share their experiences and stay updated on his upcoming online course focused on managing workplace conflict.-------------------------------------------TIMESTAMP OVERVIEW:00:00 Rethinking Work-Life Balance03:45 Work Stress...
2025-02-1727 minConflict SkillsStrategies for Managing Cognitive Dissonance in the WorkplaceDiscover how to handle workplace biases effectively with actionable strategies to strengthen your conflict resolution skills. In this episode of the Conflict Skills Podcast, Simon Goode explores cognitive dissonance, its impact on decision-making, and biases such as confirmation bias, selective exposure, and the ostrich effect. Learn practical techniques for effective communication, fostering collaboration, and offering constructive criticism while navigating conflicts with colleagues or supervisors. Whether you're dealing with tough workplace debates, refining your mediation approach, or improving your effective listening skills, this episode is packed with insights designed to enhance your professional relationships. Watch until the end...
2025-02-0227 minConflict Skills5 Debate Tactics To Avoid With FriendsIn this episode of the Conflict Skills Podcast, host Simon Goode discusses five online debate tactics that are ineffective when used with friends and family, and offers alternatives for better communication. He emphasises the importance of avoiding aggressive behaviors like interrupting, applying pressure, and using sarcasm, suggesting instead to listen respectfully, reduce pressure, and acknowledge differing viewpoints. The episode aims to help listeners improve their conflict resolution skills in personal relationships by reflecting on Simon's own past mistakes and learning from them.--------------------Online Debate Tactics That Don’t Work (With Friends & Family)In...
2025-01-2728 minConflict SkillsWorkplace Conflict Analysis: Tools for Leaders and ProfessionalsIn this episode of the Conflict Skills Podcast, Simon Goode discusses his approach to analyzing workplace conflict, emphasizing the importance of understanding the self and the interplay of thoughts, feelings, perceptions, behaviors, and the body. He explains the framework he uses for conflict resolution, which includes self-regulation, de-escalation, understanding structural elements, and addressing data, value, and interest conflicts. Simon also highlights the importance of empathetic questioning and assertiveness while providing various strategies for managing and resolving conflicts effectively.Approach to Analyzing Workplace ConflictTypical approach as a workplace mediatorApplication for leadership rolesUse in scenarios with limited...
2025-01-2034 min
Conflict SkillsHow To Handle Speeding Neighbours In Residential AreaIn this episode of the Conflict Skills Podcast, host Simon Goode delves into a neighborhood dispute between Kevin and Jim over speeding in a residential area. Through a case study, Simon explores the underlying causes of the conflict, offers mediation tips, and stresses the importance of fostering a collaborative, future-focused dialogue. Listeners are encouraged to subscribe, leave reviews, and suggest future topics via simongoode.com or email podcast@simongoode.com.---------Simon Goode is a professional mediator and host of the Conflict Skills Podcast, dedicated to providing free resources and tools for effectively handling conflict...
2025-01-0730 min
Conflict SkillsADHD & Workplace Conflict: Practical Management StrategiesIn this episode of the Conflict Skills Podcast, host Simon Goode delves into managing ADHD in the workplace. The discussion is structured around understanding ADHD symptoms, identifying triggers, and implementing effective strategies for managers and team leaders. Simon highlights the need for a balanced approach in providing support and maintaining workplace standards, while also offering practical advice for leveraging the strengths of employees with ADHD.-----------------------------Managing ADHD in the Workplace: Strategies for Smoother Team DynamicsExploring Episode 63 of Conflict Skills Podcast with Simon GoodeConflict Skills Podcast is...
2024-12-051h 20Conflict SkillsMoving On After Workplace Conflict: Steps To Deal With Unresolved FeelingsIn Episode 62 of the Conflict Skills Podcast, host Simon Goode delves into the complexities of "moving on" from conflicts, offering insights inspired by a listener's review about unresolved workplace issues. The episode explores the nuances of understanding individual perspectives on resolution, breaking down five types of apologies, and emphasizing the significance of trust and mindfulness. Simon also introduces Robert Greene’s concept of "ascending the mountain" to gain broader clarity and shares personal elements to consider in the process of moving forward.----------------------- SHOW NOTES:IntroductionOverview of the Conflict Sk...
2024-11-1446 minConflict SkillsSix Steps to Effectively Analyze and Resolve Workplace ConflictsIn today's episode, we're diving deep into the art of analyzing workplace conflict situations. Join me as we walk through a strategic, step-by-step toolkit designed to help you better understand and resolve conflicts at work. We'll explore key topics such as self-awareness, the role of goal setting and understanding your circle of control, and the five types of conflict you may encounter. Additionally, we'll shed light on the Insight Discovery model for grasping personality differences and break down various conflict modes like competing, collaborating, and accommodating.This episode is packed with insights on how to calm your...
2024-11-0647 minConflict SkillsNavigating Workplace Conflict: Case Study Analysis & Mediation StrategiesIn Episode 60 of the Conflict Skills Podcast, host Simon Goode analyzes three detailed case studies of workplace conflicts, offering strategies to address issues such as office music preferences, phone usage during retail shifts, and chronic absenteeism. Each case is examined through various levels of intervention, emphasizing the importance of open communication, empathy, and collaborative problem-solving. Listeners are encouraged to apply these insights to foster healthier and more productive workplace environments.Click here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd love to know...
2024-10-3037 minConflict SkillsFacilitating a HR Mediation With Staff: Essential Answers to Common QuestionsWelcome back to the Conflict Skills Podcast! I'm your host, Simon Goode, and today we're diving into one of the most requested topics—workplace mediation. Episode 59 is all about answering your frequently asked questions on how to effectively mediate conflicts within the workplace.We'll explore the key aspects of ensuring a fair mediation process, from addressing power imbalances to determining the suitability based on safety, willingness, and capacity. Whether you’re dealing with minor disputes or major conflicts, we’ll cover the varying levels of formality—be it a simple meeting, a facilitated conversation, or full-scale mediation.I'l...
2024-10-2254 minConflict SkillsHow To Run A Mediation Between Manager & Staff MemberWelcome to the Conflict Skills Podcast, where we provide you with crucial tools and insights for effectively managing both workplace and personal conflicts. I'm your host, Simon Goode, a professional mediator, and today we dive into a particularly challenging yet essential topic: How to run a mediation between a manager and a staff member.In Episode 56, we'll outline the entire mediation process—from determining its appropriateness to conducting pre-mediation meetings and managing the joint session. We'll also explore critical techniques like creating a balanced environment for contributions, de-escalating conflicts, and ensuring thorough follow-ups. Whether you're a mediator, ma...
2024-10-1754 minConflict SkillsHow to Turn Down Work Invitations RespectfullyIn today's episode of the Conflict Skills Podcast, we're focusing on a challenge many of us face: how to say no to invitations from colleagues without causing offense. We'll delve into effective strategies to decline invitations gracefully, keeping relationships intact, particularly when these relationships are crucial to your work or personal life. I'll share insights on managing five key factors—status, autonomy, certainty, fairness, and relatedness—to help you communicate your decline in a way that is respectful and clear. Whether it's a social event or a professional project, tune in and learn how to handle these tricky situations smoo...
2024-09-2715 minConflict SkillsNegotiating With Your Boss For a Raise: Five Effective Approaches to TryIn this episode of the Conflict Skills Podcast, host Simon Goode delves into five strategic approaches for negotiating a raise with your boss, focusing on various conflict types: data, interest, values, structure, and relationship. Through professional examples and personal anecdotes, Simon illustrates how to effectively prepare for these conversations.Click here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd love to know what you think and connect. website: simongoode.com email: podcast@simongoode.com
2024-09-1121 min
One in Six BillionSeries 2 episode 8. Simon Goode and Angus Jones. Diagnosing Type 1 diabetes is difficult in older adultsSimon Goode was diagnosed with Type 2 diabetes aged 28. He explains how it took 6 months of feeling unwell before it was realised he had Type 1 diabetes instead. Exeter Professor, Angus Jones, has done research showing that mistakes in the diagnosis Type of 1 diabetes are common in the older adult and offers solutions to help doctors get the diagnosis right. Send us a text
2024-09-0338 minConflict SkillsNavigating Morning Chaos: Conflict Management Tips for ParentsIn this episode of the Conflict Skills Podcast, host Simon Goode delves into the common struggles parents face during morning routines and shares strategies to ease the chaos. He highlights the importance of maintaining a calm environment to prevent stress and conflict, emphasizing how morning turmoil can affect one's emotional state throughout the day. Through techniques like the GROW coaching model, Simon offers practical advice for fostering responsibility and problem-solving skills in children.Click here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd...
2024-08-2242 minConflict SkillsThe Best Questions to De-Escalate Any SituationIn today's episode, we're diving into an essential toolkit for anyone dealing with conflict: the best questions for de-escalating tense situations. Drawing from my experiences mediating deeply entrenched conflicts and working in high-stress environments like youth crisis centers, I'll share specific types of questions that can help lower the temperature and foster more productive conversations. We’ll explore how to open dialogues with neutral questions, how to prioritize urgent needs, and how to maintain empathy and understanding throughout the process. Plus, I'll touch on the importance of tone, body language, and offering a sense of control to the other pa...
2024-08-1217 minConflict SkillsEmotional Awareness: Key to Managing Workplace Conflicts and RelationshipsIn this episode of the Conflict Skills Podcast, host Simon Goode delves into the importance of developing emotional awareness in navigating workplace conflicts. He explains a structured approach encompassing four stages: self-awareness, self-regulation, awareness of others, and the ability to influence others. Simon also provides practical tips and coaching questions for both individuals and leaders to enhance emotional intelligence and improve workplace relationships.Click here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd love to know what you think and connect. ...
2024-08-0516 minConflict SkillsManaging Client Scope Creep: Conflict Resolution Techniques for SuccessIn this episode of the Conflict Skills Podcast, host Simon Goode delves into the issue of client scope creep, particularly in the construction and design sectors, and provides five conflict resolution strategies to address it. The strategies include addressing data, structural, interest, values, and relationship conflicts, offering listeners tools for effective negotiation and clear communication. Simon emphasizes the importance of understanding these different types of conflicts to better manage and prevent scope creep, ultimately fostering healthier client relationshipsClick here to send me a quick message via FanMailSupport the showThank you...
2024-07-2924 min
Conflict SkillsHelp - I Inherited A Dysfunctional Team At Work!In Episode 51 of the Conflict Skills Podcast, Simon Goode provides a comprehensive guide on inheriting and managing a dysfunctional team, emphasizing the importance of starting with low-stakes interventions and understanding different types of conflicts. He elaborates on the phases of team development, the emotional toll on team members, and the pivotal role of self-care for leaders. With a focus on gradual, compassionate, and firm approaches, Simon shares his own experiences and offers practical advice for long-term team improvement.Click here to send me a quick message via FanMailSupport the showThank you so much...
2024-07-2234 min
Conflict SkillsSelf-Coaching in Stressful Conflict: Using The GROW ModelWelcome to Episode 50 of the Conflict Skills Podcast! I’m your host, Simon Goode, a professional mediator here to guide you through the complexities of conflict management. In today's milestone episode, we dive into a unique application of the renowned GROW model—Goals, Reality, Options, and Way Forward—not for coaching others, but for self-care and avoiding burnout in the midst of conflict. Drawing inspiration from John Whitmore's influential book "Coaching for Performance," we'll explore how you can use this framework to navigate negative thought patterns, manage stress, and improve your well-being. Whether you're dealing with workplace disputes, family tensions, or sim...
2024-07-1625 min
Conflict Skills5 Top Conflict Mistakes and How to Avoid ThemIn this episode of the Conflict Skills Podcast, host Simon Goode delves into five common conflict mistakes, beginning with the damaging impact of the phrase "calm down." He explores why such phrases are often counterproductive and provides alternative strategies for more effective communication. Simon also underscores the importance of maintaining a self-aware and collaborative approach to conflict resolution, avoiding quick fixes and focusing on genuine empathetic engagement.Click here to send me a quick message via FanMailSupport the showThank you so much for listening! I'd love to know what you think and connect.
2024-07-0318 min
Conflict SkillsHow Conflict Escalates Stress: Managing Your Response To ThreatWhy is conflict so stressful? Join me as we explore the various factors that contribute to the immense stress caused by conflict, whether it's in our personal relationships or workplace interactions. We'll discuss the physiological impacts, why our brains perceive conflict as a threat, and how this connects to our ancient survival mechanisms. I'll also share practical insights on managing stress, recognizing negative patterns, and implementing healthy self-care strategies to help you feel more composed and in control during conflict. If you're looking to better understand the roots of conflict-related stress and discover ways to cope effectively, this episode is...
2024-06-1018 min
Conflict SkillsHow To Deal With Staff Using Phones - Team Leader Listener QuestionListener Question - Staff Using Phone At Work. In this episode, host Simon Goode tackles the common workplace issue of staff using their phones on the job. Through a detailed analysis of a manager's dilemma with a younger staff member repeatedly using their phone at an after-school care center, Simon explores various conflict resolution strategies. From clarifying expectations to navigating value conflicts and relationship dynamics, listeners will gain valuable insights on how to address similar challenges in their own workplaces. Join us as we uncover the keys to managing conflict with confidence and success.Click here to send me...
2024-05-2828 min
Conflict SkillsCultural Differences & Conflict at Work: Tips and Strategies for ResolutionIn this episode of the Conflict Skills Podcast, your host, Professional Mediator Simon Goode, dives into the intricate world of navigating cultural differences in the workplace. Drawing from his personal experiences working abroad in South Korea, Simon unpacks the challenges and strategies involved in bridging cultural gaps. From differing managerial styles to varying expectations around professional communication, Simon offers practical tools and real-life examples to help you understand and navigate these complex dynamics. Whether you're dealing with differences in leadership approaches or finding common ground in conflict resolution, this episode is packed with insights to enhance your cultural competence and...
2024-05-2225 min
Conflict SkillsCommunity Clash: Resolving a Noise Dispute with a Soccer ClubI’m your host, Simon Goode. Today, we delve into a personal conflict that hit close to home—literally—with the president of a local soccer club. Living next to the soccer field, the blend of community sport and personal peace has often been tricky to balance. This episode uncovers how I navigated the cacophony of game day disturbances, especially loud music on Anzac Day, and the challenges of conflicting neighborly values.We’ll explore the importance of managing emotional reactions and strategies for conflict resolution that respect both parties' autonomy, while aiming for a collaborative outcome. Despite the stressors in perso...
2024-05-1343 min