Shows
Conflict SkillsEssential Ground Rules for Successful Workplace MediationIn this episode, Simon Goode outlines the importance of setting clear ground rules for workplace mediation to foster productive and respectful conversations. He explains his collaborative approach to developing these guidelines, emphasizing rules such as no interrupting, no insults, and avoiding assumptions, while also discussing adjustments for more contentious cases. The episode provides practical advice for mediators, HR professionals, and managers on structuring discussions and managing challenging dynamics in workplace conflicts.00:00 Setting Ground Rules for Meetings03:50 Setting ground rules for discussions09:14 Dealing with contentious cases13:23 Managing Meeting Conflicts
2026-06-1621 minConflict SkillsFour Restorative Questions to Stop Rumination After ConflictIn this episode, Simon Goode explores the topic of rumination, particularly in the context of conflict, and demonstrates his personal reflective practice to address intrusive thoughts. He walks through Terry O’Connell’s four restorative justice questions as a practical framework for understanding and moving past mistakes, using his own recent podcasting misstep as an example. The episode highlights the importance of self-reflection, understanding cognitive patterns in conflict, and applying structured techniques to reduce rumination and promote personal growth.TIMESTAMPS:00:00 Rumination on workplace conflicts04:38 Restorative justice program discussion09:48 Dealing with podcast anxi...
2026-06-1536 minConflict SkillsManaging Pushy Clients: Conflict Strategies for Business Owners and CoachesIn this episode, Simon Goode explores strategies for managing pushy clients, particularly those with unrealistic expectations or disruptive behaviors. He introduces tools such as types of conflict, the Thomas-Kilmann conflict modes, and adjusting one’s perspective, using a real client situation as an example. By reflecting on emotional triggers and structured options, Simon demonstrates how to respond thoughtfully rather than react impulsively.TIMESTAMPS:00:00 Benefits of a structured process04:43 Understanding relationship conflict with clients07:29 Reflecting on email communications13:39 Addressing workshop coordination issues15:28 Pricing strategy and client communication
2026-06-0434 minConflict SkillsInsights on Conflict, Self-Regulation, and Philosophical HumilityWelcome to the Conflict Skills Podcast, hosted by professional mediator Simon Goode. This episode marks a personal milestone, as Simon Goode reflects on his 45th birthday and the lessons learned through years of mediating conflict in both personal and professional settings. Drawing from hundreds of mediations—from business disputes to family disagreements—Simon Goode shares key insights about effective listening, self-regulation, and the importance of language. He delves into how frameworks and models can help us “zoom in” or “zoom out” when analyzing conflict, and explores broader philosophical questions about consciousness, perception, and the complexity of human behavior. Whether you’re looki...
2026-06-0127 minConflict SkillsConfront or Ignore: Navigating Rooster Noise Disputes With Neighborly TactIn this episode, Simon Goode explores practical options for addressing a neighbor’s noisy rooster, from direct conversations using frameworks like the sandwich method and "what ask check," to anonymous letters or simply choosing to ignore the issue. Simon discusses the pros and cons of each approach, including the emotional and relational impacts involved. Ultimately, he emphasizes the importance of thoughtful communication and self-reflection when managing neighborhood conflicts.TIMESTAMPS:00:00 Dealing with noisy neighbors06:08 Describing the neighborhood family setup07:10 Dealing with neighbor tension10:48 Discussing Backyard Chickens and Noise...
2026-05-2736 minConflict SkillsAdapting To Change In The Workplace: Practical FrameworksIn this episode, Simon Goode explores how individuals and leaders can effectively manage communication and conflict during periods of change, emphasizing the importance of self-regulation and support for others. He introduces frameworks like the circles of control, influence, and acceptance, and discusses practical strategies such as mindfulness and the GROW coaching model. Simon Goode also reflects on the nuances of acceptance, advocating for a more strategic approach to letting go or taking action as situations evolve.----------------00:00 Adapting to Change and Conflict04:02 Managing emotions in conversations07:13 Five factor self framework overview
2026-05-2520 minConflict SkillsUnfair Workload In Small Teams: Strategies to Respond AssertivelyIn this episode, Simon Goode explores a workplace conflict scenario where a colleague repeatedly leaves unfinished work for others at the last minute, discussing various options for addressing the situation. Simon Goode breaks down the conflict using a five-type framework—data, relationship, structure, interest, and values—offering practical strategies for each. He emphasizes that there isn't a single right approach, and encourages listeners to consider their own boundaries and needs before deciding how to respond.------------For more conflict resolution resources visit simongoode.com. simongoode.com--------------How to Respo...
2026-04-2120 minConflict SkillsMasterclass: Strategies for Handling Personality Differences at WorkIn this episode of the Conflict Skills Podcast, Simon Goode explores the Big Five personality model and its practical application for understanding and managing workplace conflicts. He compares the Big Five to other popular personality frameworks like DISC and Myers-Briggs, highlighting why the Big Five offers more actionable insights. Simon Goode also shares strategies for identifying personality differences, using structure to mitigate conflict, and communicating in a mutual and neutral way to support healthier team dynamics. ---Simon Goode is a professional mediator and the host of the Conflict Skills Podcast. Drawing from his experience i...
2026-03-2338 minConflict Skills5 Tools to Manage Conflict on Agile Software Teams: Developer Clashes with Project ManagerIn this episode of the Conflict Skills Podcast, Simon Goode analyzes a workplace conflict between a software developer and a project manager working on upgrading a CRM for an important client. Simon breaks down the situation using five conflict categories—relationship, data, interests, values, and structure—offering practical frameworks and strategies for understanding and managing such clashes. The episode is packed with actionable advice for listeners facing similar challenges in their own work environments.TIMESTAMPS:00:00 Developer vs. Manager Conflict Escalates03:54 Workplace Conflict Dynamics Explained07:53 "Navigating Interests, Data, Values"
2026-03-1828 minConflict SkillsBringing Calm to Conflict: Using Mindfulness Techniques in Conflict ManagementWould you like to feel more calm in the midst of conflict? In this episode of the Conflict Skills Podcast, host Simon Goode talks with mindfulness specialist and former mediator Charlotte Tharup about how mindfulness can support conflict resolution both in personal and workplace settings. Charlotte shares practical techniques for self-regulation during difficult conversations, emphasizing the importance of body awareness and kind curiosity towards uncomfortable emotions. We explore some of the neuroscience behind mindfulness and discuss strategies to cultivate calm, empathy, and constructive engagement amid conflict.---------------------CHARLOTTES WEBSITE: https://themindfulnessclinic.com.au/
2026-03-1137 minConflict SkillsMediation vs. Investigation: Choosing the Right Path for Workplace ConflictIn this episode of the Conflict Skills Podcast, Simon Goode is joined by a fellow mediator mediator and former employment lawyer, Fiona Bigelli, to discuss the realities of workplace investigations and alternative approaches to resolving conflict. Fiona shares insights on the high-stakes, structured nature of investigations, the importance of procedural fairness, and why addressing issues early—with coaching, facilitated workshops, and mediation—can often be more effective and restorative. They also explore practical advice for organizations and individuals experiencing conflict, highlighting the value of clarity, support, and proactive communication.---------------------Pax People offer options for rest...
2026-03-0435 minConflict SkillsHow to Set Boundaries and Follow Up Assertively in Difficult ConversationsIn this episode, Simon Goode explores how to follow up assertively in conflict situations without crossing into aggression, using a real-life neighborhood dispute as a case study. He breaks down practical strategies for communicating boundaries, weighing escalation options, and balancing assertiveness with relationship-building. The episode emphasizes adapting your approach to fit your context and values, and encourages listeners to reflect on their own methods and share their experiences.TIMESTAMPS: 00:00 The Challenges of Conflict Resolution06:16 "Resolving Property Dispute Options"09:19 Navigating Boundary Issues Diplomatically10:39 "Conflict, Compromise, and Boundaries"
2026-02-2526 minConflict SkillsTraining Mediators: Skills, Challenges, and Building Resilience in Conflict ManagementIn this episode of the Conflict Skills Podcast, Simon Goode interviews Linda Kochanski, an experienced mediator and trainer, about her 33-year journey in mediation, her approach to training new mediators, and the importance of reflective practice and resilience in the field. They explore how mediation skills benefit professionals from diverse backgrounds, including HR and rehabilitation, and discuss the challenges and rewards of working with conflict, especially in family dispute resolution. Linda Kochanski also shares insights on mentorship, continuing professional development, and her commitment to helping others build lifelong conflict management skills.------------------Linda coordinates several...
2026-02-1830 minConflict SkillsThe Graduate's Workplace Conflict Survival Guide: Skills and Mindset ShiftsIn this episode, Simon Goode explores practical strategies and mindset shifts for new graduates navigating workplace conflict, emphasizing the inevitability and complexity of such challenges. He breaks down five types of conflict—data, value, structure, relationship, and interest—and offers actionable advice on responding effectively while maintaining self-care and composure. Throughout, Simon normalizes the discomfort of conflict and highlights the importance of self-improvement as a core skill for professional growth------------Simon Goode is a professional mediator and the host of the Conflict Skills Podcast, where he provides free resources and practical tools for handling conf...
2026-02-0937 minConflict Skills5 Layers of Self-Care During Workplace Conflict: Managing Stress and Regaining ControlDealing with workplace conflict can drain your energy, challenge your confidence, and disrupt every aspect of your life. In this episode, I break down why our fight or flight response kicks in at work and offer a simple five-part self care protocol to help you regain control. By tuning into your thoughts, feelings, behaviors, perceptions, and physical state, you can develop smarter habits, build resilience, and show up as your best self—even in the toughest situations. Hit subscribe for more powerful strategies from the Conflict Skills Podcast.TIMESTAMPS: 00:00 Self-Regulation for Conflict Res...
2026-02-0334 minConflict SkillsNavigating Conflict With Close Friends: Addressing Racism, Misunderstandings, and Repair After 25 YearsIn this episode of the Conflict Skills Podcast, Simon Goode is joined by Helen Jarvis to explore a real-life conflict between long-term friends that erupted over accusations of racism sparked by a controversial book. They discuss the emotional complexity of values-based disputes, the challenge of balancing honesty with relationship preservation, and practical steps for navigating these tense situations, whether as a participant or an "accidental mediator." Throughout their conversation, they emphasize the importance of slowing down, seeking to understand different perspectives, and using thoughtful, non-defensive communication to help repair and rebuild relationships.---------------------------...
2026-01-2944 minConflict SkillsManaging Difficult Conversations When Stuck in the Middle of Other People's ConflictsIn this episode of the Conflict Skills Podcast, host Simon Goode is joined by Helen Jarvis to discuss "accidental mediator" scenarios, where people find themselves stuck in the middle of others' conflicts. They explore three case studies—from a heated argument at a children's soccer match, to neighborhood disputes, to tensions among school canteen volunteers—offering practical strategies for deciding when and how to engage. Throughout the conversation, both emphasize the importance of curiosity, safety, agency, and reflective decision-making in managing these challenging situations.To find out more about Helen and her PD workshops: https://ripplelearning.com.au
2026-01-2148 minConflict SkillsConflict After Promotion: From Peer to LeaderIn this episode, Simon Goode explores a workplace conflict scenario where a team member's promotion disrupts previous dynamics among close colleagues. He discusses Tuckman's stages of team development—forming, storming, norming, and performing—and offers practical conflict resolution strategies focused on open communication, de-escalation, and collaborative problem-solving. The episode provides actionable advice for navigating evolving relationships and expectations after internal changes within small teams.------TIMESTAMPS: 00:00 Team Dynamics and Role Changes05:36 "Adapting to Management Style Changes"08:44 Collaborative Communication for Conflict Resolution14:27 Navigating Relationships and Leadership Goals17...
2026-01-1419 minConflict SkillsHow to Mend Rifts and Break Negative Cycles in Family RelationshipsIn this episode of the Conflict Skills Podcast, Simon Goode explores the topic of mending rifts, especially within families, sharing practical strategies for repairing strained relationships and the importance of empathetic listening and effective apologies. He emphasizes the value of small, positive steps to rebuild trust and illustrates how to interrupt negative cycles that keep conflicts alive. The episode offers actionable tools for navigating difficult dynamics and encourages listeners to develop new, healthier relationship patterns over time.TIMESTAMPS:00:00 "Family as Society's Foundation"05:49 "Rethinking Conflict and Control"07:43 "Navigating and...
2026-01-0725 minConflict SkillsAnnoying people who just message ‘hi’… should be thrown into the sunHave you ever had a colleague that kept using the IM system just to write, "hi"?What do they want? Why can't they just be more clear? Why are they so annoying and should they be thrown into the sun? In this episode of the Conflict Skills Podcast, Simon Goode tackles a common yet surprisingly irritating workplace communication issue: colleagues who send instant messages that simply say "hi"—and nothing else. Drawing from a Reddit case study and its lively comment section, Simon Goode explores why this behavior can be so frustrating, especially on asynchronous pla...
2025-12-1517 minConflict SkillsFrom Student to Mediator: Navigating Careers in Dispute ResolutionIn this episode of the Conflict Skills Podcast, Simon Goode sits down with Neo, a law student curious about the realities and pathways into dispute resolution and mediation. Their conversation covers Simon Goode's unconventional journey into the field, practical insights into mediation processes, and the challenges of handling conflict in both professional and personal contexts. Together, they explore the transferability of conflict skills, ethical dilemmas, and creative ways mediation can be adapted to better serve diverse clients.Timestamps: 00:00 "Conflict Skills Podcast: Special Guest"08:51 Understanding Behavior and Perception13:43 "Managing E...
2025-12-111h 10Conflict SkillsFive Simple Ways to Improve Your Conflict Management SkillsIn this episode, Simon Goode shares five practical and accessible strategies for improving conflict management skills, including regulating your breathing, using statements instead of questions, finding ways to relax, writing to process conflict, and embracing a mindset of curiosity and openness. He explains each tip with relatable examples from both personal life and professional mediation, highlighting their immediate benefits and long-term impact on relationships. The episode encourages listeners to experiment with these techniques and reflect on what works best for them in challenging situations.Timestamps:00:00 "Calming Conflict Through Breathing"06:42 Navigating...
2025-12-0144 minConflict SkillsNavigating Korean Work Culture: Lessons in Leadership, Conflict, and Community as Foreign TeachersIn this episode, Simon Goode interviews his friend and former colleague, Meng, about their experiences teaching English in South Korea. The discussion touches on navigating cultural differences, and adapting to Korean workplace hierarchy. They discuss the challenges of managing diverse teams, handling conflict between foreign teachers and local management, and the lasting impact of these experiences on their personal and professional lives. The conversation is filled with reflections on leadership, cross-cultural communication, and fond memories of building community abroad.TIMESTAMPS: 00:00 Navigating Cross-Cultural Work Challenges03:54 Cultural Challenges and P...
2025-11-0739 minConflict SkillsAccidental Mediator Toolbox: Six Key Skills for Navigating Workplace and Personal ConflictsIn this episode of the Conflict Skills Podcast, host Simon Goode explores the essential skillset for anyone who finds themselves in the role of an "accidental mediator," such as managers or HR professionals dealing with workplace conflict. He breaks down six key areas: self-regulation, de-escalation, empathetic listening, coaching (using the GROW model), assertiveness and boundaries, and creating the conditions for success in conflict resolution. Throughout the episode, Simon shares practical frameworks and tips to help listeners navigate these situations more effectively and encourages feedback on this lecture-style format versus case-study discussions.TIMESTAMPS: 00:00 "A...
2025-10-301h 02Conflict SkillsManaging Gen Z Staff As A Millenial (Gen Y)In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenges millennials face when managing Gen Z staff, using a real-life case study to illustrate common issues like communication barriers, differing work norms, and heightened sensitivity to feedback. Simon shares practical conflict resolution strategies, emphasizing the importance of de-escalation, flexible expectations, and understanding generational "cultural differences." He encourages managers to foster collaboration by balancing assertiveness with empathy, and adapting approaches to build trust and resilience in younger teams.TIMESTAMPS: 00:00 Engaging Across Generational Teams07:01 "Power of Diverse Perspectives"
2025-10-1742 minConflict SkillsHelp, I've been Accused of Racism at Work: Conflict Tools and Strategies for Tough ConversationsIn this episode, host Simon Goode discusses a real-life workplace scenario where someone was accused of racism after referring to a colleague by their skin color during a conversation. He breaks down the layers of workplace conflict, highlighting the roles of value and relationship conflicts, and offers practical advice for self-care and preparation when facing similar accusations. Simon also shares strategies for navigating difficult conversations and maintaining composure in stressful situations like HR meetings.TIMESTAMPS: 00:00 Navigating Racial Descriptor Sensitivity03:49 Reset After Stressful Interactions08:34 Understanding Racism's Contextual Threshold
2025-10-0328 minConflict SkillsHow to Avoid Unnecessary Conflict: Practical Skills for Everyday InteractionsIn this episode of the Conflict Skills Podcast, host Simon Goode explores the ways people can unintentionally invite unnecessary conflict into their lives, drawing on both personal experiences and the story of a neighbor’s altercation. Simon outlines three main strategies to avoid such conflicts: learning to pause and prioritize, recognizing it's not your job to correct others, and not taking others’ actions too personally. He also shares practical mindfulness techniques and encourages reflection to help listeners break the cycle of reactive conflict.TIMESTAMPS: 00:00 Neighbor's Frequent Conflicts06:31 Navigating Conflict and Prior...
2025-09-2317 min