Shows
Get ReworkedAnti-Fragile Companies Turn Stress Into StrengthInnovation is a word that's often used but rarely understood. But research out of the Upwork Research Institute sheds light on what innovative companies have in common. Upwork Research Institute's Kelly Monahan joins Get Reworked to discuss her research into how innovative companies approach hiring, AI use and distributed work as a cohesive business operating model — and why that helps them deliver change under tight budget restrictions. "The three things we all need in a job is we need autonomy, we need to feel like we're learning and mastering, and we also need to feel connec...
2025-06-1023 min
This Week in Enterprise TechThis Week in Enterprise Tech, Week 62In this podcast episode of This Week in Enterprise Technology, Hyoun Park and Charlie Araujo critically assess the biggest tech news for the CIO office:ServiceNow Buys Data.World, Announces Data NetworkServiceNow Challenges SAP + Salesforce DataServiceNow Expands to Support CRM, HR, IT Use CasesServiceNow + Salesforce Face OffIBM Think Establishes IBM’s AI CredentialsIBM + Amazon Validate AI InvestmentsMicrosoft + OpenAI Don’t See Eye to A-EyeUS Tech Employment Declined By 214K Jobs in AprilPentagon Seeks Software Purchasing Process OverhaulSAP Explained, by Hyoun Park + Charles “Dickens” AraujoSources:ServiceNow Buys Data.World, Announces Data Network + ServiceNow Challenges SAP + Salesfor...
2025-05-1354 min
Get ReworkedRolling Out Dynamics Copilot in the Financial IndustryThe more technology changes, the more things stay the same. That's one takeaway from my conversation with Northern Trust Asset Servicing's Shaelyn Otikor-Miller. She joins Get Reworked to discuss the journey the company went on to launch Dynamics Copilot and how closely — as big a change AI may be — the rollout resembles previous technology launches. "It does make you question what's the next phase we're about to go through? What's the next corner we're painting ourselves into? What I'm noticing is that there's a lot of passion and concerns around AI and where all the technol...
2025-04-1528 min
Get ReworkedBuilding a Knowledge Sharing Practice at HKS, Inc.Our online tools facilitate learning new practices and exchanging information at the same time they interrupt our focus and fracture our attention. Finding that balance is a motivation for Laura Pike Seeley, knowledge program leader at global architecture firm HKS, Inc. She joins Get Reworked to discuss how the firm strikes that balance through a blend of knowledge sharing practices and approaches. "Digital workplace design is critical here, right? Most of us spend an enormous part of our day working within the digital workplace and the tools that it connects us to. So this environment can...
2025-03-0325 min
PeopleTechReworked Editor Siobhan Fagan on AI, HR and the Human ElementIt's not mature yet, but HR's use of artificial intelligence shows promise for both employers and workers.
2024-12-1128 minPeopleTechReworked Editor Siobhan Fagan on AI, HR and the Human ElementIt's not mature yet, but HR's use of artificial intelligence shows promise for both employers and workers.
2024-12-1128 min
Get ReworkedAn Inside Look at CVS Health's Experience Management OfficeFor anyone who's ever had an application reboot in the middle of a meeting, who waited days before they received access to a business critical application, whose computer shuts down whenever they try to upload software — this episode is for you. Frank McAloon, VP of digital workplace and security delivery at CVS Health joins Get Reworked to discuss the cross-departmental coalition he built to improve the digital employee experience for their 300,000 colleagues. By moving these IT tasks under a bigger umbrella of leaders, he's connecting IT efforts to business results and speeding time to resolution. "Overa...
2024-11-0522 min
Get ReworkedA Look Inside BlackRock's Award-Winning Digital HQSeven years. That's how long BlackRock spent bringing its new global headquarters from vision to life. In this episode of Get Reworked, Jen Schettino, head of digital workplace and control at BlackRock, shares the seven year journey the company undertook to reinvent not only its physical headquarters, but its digital. The team persevered through the pandemic and other setbacks to bring the headquarters to life in 2022 — which resulted in their recognition as a Reworked Impact Award winner for innovative use of workplace technology. "Change management was the key to our success and really helping people to und...
2024-10-0721 min
Get ReworkedWhy Design Thinking MattersIf someone asked you to define design thinking, would you be able to do it? In this episode of Get Reworked, Andrew Lindsay, global head of enterprise design at KraftHeinz, discusses why that lack of a clear definition is in part why design thinking has been called into question and advocates for why it's more important than ever. "In the absence of a design practice and design strategist and user researchers, engineers and product teams and business stakeholders are the hippo — the highest paid person's opinion — who drive those types of decisions. And so having that t...
2024-09-0327 min
Get ReworkedThe Scientific Case for More Compassionate WorkplacesCompassion isn't typically a focus of board-room discussions, but maybe it should be. In this episode of Get Reworked, Dr. James Doty, neurosurgeon, author, founder of the Center of Compassion and Altruism Research at Stanford University and founder of Happi.ai joins me to discuss the research behind the creation of his mental health avatar and why companies should learn the science behind why compassion in the workplace pays off for everyone. Listen: Get Reworked Full Episode List "The reality is that there are many corporations which are functioning on an old paradigm, whi...
2024-08-0531 min
Get ReworkedA Bird's Eye View Into the Relaunch of ComcastNow100,000 employees, 15 intranets and who knows how many individual department SharePoint sites. That's the challenge that Chris Harrer and his team at Comcast faced when tasked with bringing this fragmented digital ecosystem together into a seamless digital employee experience with the relaunch of the company's intranet, ComcastNow. In this episode of Get Reworked, Chris, former AVP of digital internal communications at Comcast and IMPACT award winner gives us an inside look into how he and his team untangled the fragmented digital ecosystem that was ComcastNow, the company's intranet, to deliver an unified digital employee experience. "W...
2024-07-0912 min
Get ReworkedPG&E's Spencer Mains on Getting Tech on the Onboarding AgendaThink back to your first day at work. You met your new colleagues, learned about the corporate culture and maybe got some branded company swag. But did you get the tools you needed to actually accomplish your job? In this episode of Get Reworked, Spencer Mains, head of digital workplace experience at Pacific Gas & Electric shares how he and his team pushed tech enablement onto the orientation agenda after witnessing how long it took for some of their colleagues to receive their work computer. Listen: Get Reworked Full Episode List "A year ago, we h...
2024-06-1014 min
Get ReworkedKarin Hurt on The Good Side of Workplace ConflictConflict is an unfortunate truth in life, society and the workplace. Some might call it a necessary evil. But is it really that bad? Without healthy tension, diversity of thought and spirited debate, we can't have innovation, growth or change within our organizations. Karin Hurt, CEO of Let's Grow Leaders and author of the book, "Powerful Phrases For Dealing With Workplace Conflict," joins the podcast to discuss what she's learned about addressing conflict with care-filled words and building brighter, bolder cultures in the office. "If you both care about something really passionately, you're gonna have c...
2024-05-0633 min
Get ReworkedReclaim Your Focus With Asynchronous CollaborationThe number and variety of tools in our workplaces have steadily grown over the last 10 or so years, but their ranks exploded during the pandemic. With that explosion came confusion over which tool to use when, with the default often being using all of them for everything. In this episode of Get Reworked, Designing Collaboration director Andrew Pope discusses why asynchronous work can help us claw back some of our focus time and shares how to get started. Listen: Get Reworked Full Episode List Highlights of the conversation include: Why we need to b...
2024-04-0938 min
Get ReworkedNormalizing the Conversation Around Employee Well-BeingNormalizing the conversation around employee well-being is one positive outcome that came out of the pandemic. Businesses now understand the role they have in supporting employee well-being and the bottom line cost of ignoring this area. In this episode of Get Reworked, AWS global head of HR Prudence Pitter discusses what AWS is doing to support employee well-being. Listen: Get Reworked Full Episode List "A leader who can share, 'I had this deliverable that I missed, because I got to this location, my luggage was not there. It caused a whole ripple effect whe...
2024-01-2333 min
Get ReworkedBreaking the Middle Management Boom-Bust CycleMiddle management has been the butt of jokes for years — and often bear the brunt of layoffs, as was the case in 2023. But in the right hands, middle management can act as the glue that helps employees see their role in a company's broader success. In this episode of Get Reworked, Ryppl Effect founder Joe Makston shares how his experience as an employee experience leader and head of learning and development shaped his approach to some hard leadership conversations. "When you start to understand, oh, the customer implementation process that I just took somebody through, contr...
2023-12-1235 min
Get ReworkedThe U.S. Air Force's Heather Knuffke on Making Change StickManaging change is tough. Now imagine managing a change initiative that involves overhauling 118 legacy systems for 750,000 stakeholders under the watchful eye of Congress. In this episode of Get Reworked, Air Force enterprise change manager Heather Knuffke gives an inside look at what it takes to make change stick at the over 75-year-old institution. "When you have an organization that's this big, and you have commanders in charge of units across the Air Force, and each commander wants to manage their own organization in their own way, it's not so easy just to say turn around an...
2023-11-1437 min
Get ReworkedAndre Martin on Why Everybody Loses When a Job's the Wrong FitWhat does commitment mean in the context of work? From an employee's point of view, it can mean a reduction in stress, increased meaning, as well as the capacity to do their best work. From the employer's side, it can translate into increased productivity and higher employee engagement — which directly impacts their bottom line. In this episode, we speak with Andre Martin, author of "Wrong Fit, Right Fit: Why How We Work Matters More Than Ever," about why it's so important to discuss how work gets done in our workplaces so employees — and employers — can find the right fi...
2023-10-1040 min
Get ReworkedNorthwestern Mutual's Don Robertson on What it Takes to Be a Modern CHROHuman resources — and the role of the chief HR officer with it — has been seeking a proverbial "seat at the table" for years now. The difference now is, more of them are not only gaining that seat, they are "helping design the table." In this episode of Get Reworked, we speak with Don Robertson, EVP and CHRO of Northwestern Mutual about his approach to employee experience and how his previous experience on the business side informs how he operates — namely, with a business-first mindset. "Many of the things that we have to do require you to put to...
2023-09-1937 min
Get ReworkedDeb Mashek on What It Takes to Build a Collaborative OrganizationCollaboration can be taught and learned. Yet few organizations are actively teaching employees how to master this critical skill. In this episode of Get Reworked, we speak with Deb Mashek, founder of Myco Consulting, LLC to learn how companies can move collaboration from a platitude on their office walls to a capability found throughout the organization. "if you want to see a lot of collaboration, if you want to have a collaborative culture, first of all, you need to make collaboration possible. That sounds so obvious, but it means that you can't create weird infrastructures wher...
2023-07-1833 min
Get ReworkedHelping Employees Help Themselves Through Citizen DevelopmentLow-code tools promise to put the power of easy process fixes into the hands of employees. But beyond individual productivity improvements, citizen development offers employees a chance to improve collaboration skills, increase their technical know-how and gain visibility for work outside of their typical workplace roles. In this episode of Get Reworked, we talk to Shaelyn Otikor-Miller, SVP and head of global digital workplace strategy at Northern Trust Asset Servicing to discuss its thriving citizen developer program and her long-term vision for the program. "I think that's the one thing in the citizen development community, I...
2023-07-0530 min
Get ReworkedLinkedIn's Laurel Dzneladze on Community-Driven Employee CommunicationsHow does the world's largest professional network help its own employees build connections? In this episode of Get Reworked, we talk to Laurel Dzneladze, employee communications, digital platforms leader at LinkedIn about the community-based approach to employee communications at the company and how it feeds into the broader employee experience. "Some of our work focus has been on that — how can we make this flexible work, work?" said Laurel. "We're creating a virtual experience for our remote employees. But we're also creating these in-person experiences, or even driving the desire to go to an office by su...
2023-06-2030 min
Get ReworkedIBM Quantum's Bradley Holt on Closing the Quantum Skills GapApplications of quantum computing in the workplace may still sound like a theoretical future, but the need for workers capable of working with quantum is immediate and real. In this episode of Get Reworked, we talk to Bradley Holt, program director of workforce development at IBM Quantum, about what the company is doing to close the quantum skills gap and why it's focused on getting younger generations interested in quantum computing now. "There are an estimated 27 million classical software developers in the world today," Bradley said. "So that's a very, very different workforce, right, 3,000 people ac...
2023-05-2327 min
Get ReworkedHow to Reduce Friction in Your Digital WorkplaceDelivering a digital workplace that works for multiple teams, in multiple locations, all with different end goals is challenging to say the least. But sometimes it comes down to communications and training as much as it does to the tools themselves. In this special episode of Get Reworked, recorded live at the J.W. Marriot in Austin, Texas during the Reworked CONNECT conference, Dante Ragazzo, senior director, digital workplace at Tapestry discusses the work he's doing to simplify and remove friction from the digital workplace at Tapestry. "So I think that if you are not only im...
2023-05-1231 min
Get ReworkedWhy You Need a Policy Around Generative AI UseGenerative AI is the latest shiny toy in the workplace technology toolbox. The difference in this case is the bar to use it is very low. Anyone with an internet connection and a computer can access it. In this episode of Get Reworked, employment attorney Peter Rahbar discusses the potential risks of generative AI to the workplace and why organizations need to create guardrails around employee use. Listen: Get Reworked Full Episode List "I think it's very important in this moment, where we have a potential transformative technology, for the company to really ta...
2023-05-0128 min
Get ReworkedWhat Microstress Is Doing to Our Work and Our LivesWhen we hear the word "erosion" we tend to think of nature: water erosion, soil erosion, wind erosion. But much like the natural elements, daily stressors can wear us humans down too. In this episode of Get Reworked, Karen Dillon and Rob Cross, co-authors of the book, "The Microstress Effect: How Little Things Pile Up and Create Big Problems — and What to Do about It," discuss how the incremental stresses we absorb every day are impacting our performance at work, our relationships and our lives. "It just means that none of us are able to be our...
2023-04-2433 min
Get ReworkedJosh Bersin on What It Takes to Be an Irresistible CompanyWhat makes a company irresistible? That's the question behind Josh Bersin's most recent book, "Irresistible: The 7 Secrets to the World's Most Enduring, Employee Focused Organizations." And what it comes down to is a focus on their employees. At a time when some companies are rolling back recent improvements to the employee experience, Bersin joins Get Reworked to explain why an investment in employee experience is an investment in the long-term health and success of an organization. "In reality, investors can sell their stock, they're not that committed to the company, they can leave. C...
2023-04-1133 min
Get ReworkedJohn Abel on How Companies Can Support Neurodiverse EmployeesBetween 10% and 20% of the world's population is considered neurodivergent, according to Deloitte. Yet companies still default to one-size-fits-all approaches to management, which rarely suits anyone. In this episode of Get Reworked, John Abel, technical director, office of the CTO at Google Cloud discusses what businesses can do to support and help neurodivergent employees flourish — from reducing friction via technology, to increasing leader's listening skills, to asking the right questions, to communicating in multiple ways to reach all employees. "Someone said to me the other day, how do I know if I'm doing diversity well as a lea...
2023-03-2829 min
Get ReworkedReal-Life Customer Experience Fails — and Lessons LearnedWhile positive employee experiences can enhance customer experiences, negative employee experiences can have the opposite effect. A famous SNL sketch parodies the frustrating experience of trying to cancel cable service, with a customer being repeatedly put on hold, transferred to different departments and subjected to aggressive sales tactics from customer retention specialists. The sketch highlights the all-too-common problem of customer service employees who are not engaged or motivated to provide good service, resulting in a negative customer experience. To avoid this scenario, businesses need to prioritize employee engagement and create a positive workplace culture to ensure that em...
2023-03-2140 min
Get ReworkedAn Inside Look at WWT's Award-Winning Employee ExperiencesAlthough employee experience is a relatively new term, the concept behind it isn't: support your employees to do their best work and they will support your business in turn. In this episode of Get Reworked, World Wide Technology's executive vice president of global human resources, Ann Marr shares lessons learned delivering award-winning employee experiences over her 25-year career with the company. Ann was the recipient of Reworked's 2022 Employee Experience of the Year award. Listen: Get Reworked Full Episode List "I've been such an advocate of parents who work to make sure that there's a ba...
2023-03-1432 min
Get ReworkedMelissa Daimler on How to Intentionally Design Corporate CultureBack to office advocates have used corporate culture as an argument for why employees need to return to a central location. But corporate culture isn't defined by a physical place. Ideally, it's a combination of behaviors, practices and processes. In this episode of Get Reworked, Udemy chief learning officer Melissa Daimler discusses what an intentional approach to building culture looks like and why it benefits organizations — and employees — in the long-run. "So many people that I have talked to throughout my career have said, 'Why are you getting in the way of culture just happening organ...
2023-02-2831 min
Get ReworkedTope Sadiku on Design Thinking and the Digital Employee ExperienceAt a time when the number of available workplace tools is exploding, how can a company meet employee demands for technology while not overwhelming them with choice? In this episode of Get Reworked, Tope Sadiku, global head of digital employee experience at The Kraft Heinz Company discusses how she takes a human-centric approach to delivering personalized digital experiences to the multinational food company's employees. "Really, for me, it's less of a tools focus .... I don't want to have a conversation really, when I'm trying to scope something out, about tools and capabilities so specifically, where s...
2023-02-1427 min
Get ReworkedWalmart's Maren Waggoner on Scaling Voice of the EmployeeHow can a company communicate with employees who are distributed across multiple locations, roles and time zones? More importantly, how can companies ensure these communications are two-way and not a top down broadcast? In this episode of Get Reworked, Maren Waggoner, VP of People, End-to-End Operations, U.S. at Walmart gives us an inside look at how the company communicates with — and hears from — the 1.2 million associates working in U.S. operations. "Part of listening isn't just what might not be working, we definitely want to have an eye to that and an ear to it. Bu...
2023-01-3029 min
Get ReworkedRamsey Alwin on the Benefits of the Multi-Generational WorkforceOur workplaces hit a milestone in recent years: it was the first time on record that five generations shared the workplace. While there's been no shortage of articles on the needs and desires of individual generations, not much has been paid to the benefits the mix of generations produces — both for individuals and organizations. In this episode of Get Reworked, Ramsey Alwin, president and CEO of the National Council on Aging, shares how age diversity in the workplace benefits everyone and what we lose when ageism goes unchecked. Highlights of the conversation include: The benef...
2023-01-1727 min
Get ReworkedAllstate's Eloiza Domingo on Moving the Needle on DEI EffortsDiversity efforts typically fall under HR's remit, and for good reason. But talking about people and culture will only take a company so far. To move the needle on DEI efforts, organizations need to follow the money. In this episode of Get Reworked, Eloiza Domingo, Allstate's VP, Chief Inclusive Diversity & Equity Officer, Human Resources explains how the American insurance mainstay incorporates diversity into every facet of the organization. And it all starts with how it spends its money. Listen: Get Reworked Full Episode List "So I would encourage companies as they think about the...
2022-12-0622 min
Get ReworkedChristina Maslach on What Organizations Can Do About BurnoutWhat causes burnout? So often, conversations around burnout center on the effect — the burnout itself — rather than the cause. It is only when the conversation focuses on the chronic job stressors at the root of burnout, can organizations begin to tackle the problem. Because at its root, burnout is an indication of a misalignment between people and their jobs. By identifying where these misalignments occur, organizations can make adjustments which improve employees' relationships with their jobs. In this episode of Get Reworked, Christina Maslach, pioneer of research on workplace burnout, creator of the Maslach Burnout Inventor...
2022-11-2234 min
Get ReworkedSheela Subramanian on Why Flexibility Defines the New WorkplaceThe ongoing debate between return to office or work from home misses the point. The question isn't where we work, but how. Over the last two and a half years white collar workers have taken part in a grand experiment which upended many of the long-held norms of the workday. Business leaders now have the choice of what to do next: embrace this new way of work or try to return to how things were in 2019. In this kickoff episode to Season 3, Sheela Submramanian, co-founder of Future Forum and VP at Slack, and co-author of "How...
2022-09-2739 min
Get ReworkedExecutive Coach and Author Howard Prager on Why We Need More Kindness in the WorkplaceHow do you stay positive in the middle of a tragedy? It's a question that became all too real for our next guest, who found himself at the scene of the mass shooting at an Independence Day parade in Highland Park, Ill. that left seven people dead and scores wounded. In this episode of Get Reworked, Howard Prager, executive coach and author of "Make Someone's Day" shares how times of trouble are exactly when we need to focus on the needs of others and tells us what exactly we can do at work to make e...
2022-07-1948 min
Get ReworkedSoon Yu on Why Your Workplace Needs Good FrictionThe word friction typically carries negative connotations, seen as an abrasive or discordant force. Yet the right kind of friction can also inspire feelings of belonging, engagement and meaning. In this episode of Get Reworked, we talk to Soon Yu, author and international speaker, about how introducing good friction in your workplace can inspire employees to do more, give them a greater sense of purpose and inspire them to experiment. Listen: Get Reworked Full Episode List "Good friction in the work environment is actually asking more of your employees. And part of what you...
2022-07-0547 min
Get ReworkedThe LEGO Group's Timothy Ahrensbach on Offices Worth Coming ToMention LEGO and most people will immediately picture building and playing with the company's famous multicolored bricks. But there's another whole level of design that goes into building an office where employees can't wait to come to work. In this episode of Get Reworked, we talk to Tim Ahrensbach, head of workplace experience at The LEGO Group, about how the Danish company completely redesigned the corporate office to be a place that is more than just a place to get work done. It's about encouraging play and building the connections that bring people together. Listen: G...
2022-06-2140 min
Get ReworkedAPUS's Marie Harper on HR as Change AgentHuman resources has come a long way since its days as the personnel department. Yet tensions remain between organizations that view HR as a strategic partner and those that still see HR people as paper pushers and party planners. In this episode of Get Reworked, we talk to Dr. Marie Harper, Dean, Dr. Wallace E. Boston School of Business, American Public University System. Marie's professional path started in a personnel department, but hasn't stopped evolving since then. She believes HR professionals who don't view themselves as change agents will "be destroyed." Listen: Get Reworked Full Epi...
2022-06-0746 min
Get ReworkedRBC's Aaron Kim on the Digital Workplace as an EcosystemIn any ecosystem, it's the balance that is important. Too much of one thing can lead to negative consequences for the whole. It's a concept that carries through to the digital workplace. In this episode of Get Reworked, we talk to Aaron Kim, senior director and head, digital workplace solutions, at Toronto-based Royal Bank of Canada (RBC). When it comes to the tools for a digital workplace, it's important to not get too comfortable with the status quo. A healthy workplace ecosystem depends on balancing the familiar with innovation and experimentation. Listen: Get Reworked Full Epi...
2022-05-2539 min
Get ReworkedVi's Judy Whitcomb on How to Get Employee Communications BuzzingThere's no single recipe when it comes to internal communications. But one thing that's consistent is the importance of employee feedback. In this episode of Get Reworked, we talk to Judy Whitcomb, senior vice president of organizational strategy and effectiveness at Vi, a Chicago-based operator of luxury senior living communities across the US. Throughout her career, she's worked in HR, learning and development, marketing and communications. The pandemic and its aftermath put all that experience to the test. Listen: Get Reworked Full Episode List "One thing we learned early on was that we had t...
2022-05-1046 min
Get ReworkedGitLab's Betsy Bula on How to Make Remote WorkFor many companies, remote work was just a stopgap measure to address a temporary disruption to business as usual. For others, it's a way of life. In this episode of Get Reworked, we talk to Betsy Bula, all-remote evangelist at GitLab, about how and why her company came to embrace all remote all the time, and what others can learn from their example. GitLab has collected the lessons learned in a publicly available guide to remote work that runs to the thousands of pages. Despite that experience and documentation, it remains a work in progress. "Ev...
2022-04-2647 min
Get ReworkedWhy It's Time to Be More Transparent About PayFor many people, talking about pay is one of the most difficult conversations they have at work. One reason is that it's so tightly tied up into their perceptions of their own self worth and value. In this episode of Get Reworked, we talk to David Turetsky, vice president of consulting at Salary.com and host of the HR Data Labs podcast, about pay transparency and why companies should be more open about what workers get paid. More often than not, secrets lead to deals that are ultimately bad for business. "Bargains are bad," David sa...
2022-04-1248 min
Get ReworkedHow to Create Community in a Remote and Distributed WorkforceA craft circle may not be the first thing that comes to mind when you think about how to bring a dispersed workforce scattered across the globe together. But it might just be the answer you're seeking for the complex management challenges facing today's organizations. In this episode of Get Reworked, we talk to Molly Anglin, community manager at Valtech, and the firm's former chief strategy officer, Freek Bijl, about how and why they focused on communities of practice — what they call "craft circles" — to bring people together at the global consulting firm. After a period of rapid...
2022-03-3044 min
Get ReworkedHow to Get Good People to Stay During the Great ResignationThe reason why employees decide to quit is often not very complicated. But that doesn't mean the solutions are easy, particularly as the Great Resignation has legions of workers looking for the door. And with more and more companies heading back into the office, nearly every corporate decision is under a microscope. In this episode of Get Reworked, we talk to Beverly Kaye, career expert and author of multiple books on employee engagement, talent development and performance management including "Up Is Not the Only Way" and "Help Them Grow or Watch Them Go." Retaining your best people du...
2022-03-1543 min
Get ReworkedThe Superpowers That Introverts Bring to the WorkplaceIn many ways, the leaders organizations need today are exactly the ones they're most likely to overlook. In this episode of Get Reworked, we talk to Jennifer Kahnweiler, leadership expert and author "The Introverted Leader," about the strengths that introverts bring to the workplace and how organizations can tap into them during this particular moment at work. What's needed is a closer look at how we communicate and collaborate at work. Listen: Get Reworked Full Episode List "We have a world that's structured for extroverts. It's very fast-paced [and] it's not getting any slo...
2022-03-0241 min
Get ReworkedWhy VR Training Is Poised to GrowThe future of the metaverse may be the topic of the day for many tech pundits, but the reality is that it's already here. The virtual reality, that is. In this episode of Get Reworked, we talk to Derek Belch, CEO of virtual reality firm Strivr, about how VR is being used to train employees right now and what potential it holds for the future. We've entered a new era of VR technology, he said, and the recent buzz around the metaverse is only going to accelerate its use in the enterprise. "The effect on t...
2022-02-1542 min
Get ReworkedNow Is the Time for Bold Thinking About Workplace ChangeThe current moment is a powerful opportunity to reshape and remake work. But getting it right is both relatively straightforward and fiendishly complex. In this episode of Get Reworked, we talk to Alan Pelz-Sharpe, information management expert and founder of advisory firm Deep Analysis about the road ahead. Organizations are poised to make giant leaps forward, he says, with powerful and useful tools to manage information and deliver better customer and employee experiences. But it's going to take a lot more than writing a check. "If people aren't prepared to make bold moves to get rid...
2022-02-0141 min
Get ReworkedHow to Build a Culture of Inclusion That Delivers ResultsMany organizations have been serious about diversity and inclusion work for decades, so why has so little progress been made? In this episode of Get Reworked, we talk to Cynthia Owyoung, vice president of inclusion, equity and belonging at Robinhood and author of the new book "All Are Welcome: How to Build a Real Workplace Culture of Inclusion That Delivers Results." Cynthia shares insights and practical advice from her two decades of experience in a wide range of companies. The bottom line: If you're just making it an HR initiative, you're missing the point. Listen: Get R...
2022-01-1838 min
Get ReworkedIs TV the Solution to the Recruiting Challenges of the Great Resignation?Could your TV be the answer to the challenges of the Great Resignation? It just might be, in part at least. In this episode of Get Reworked, we talk to Meredith Sadoulet, vice president of talent, strategy and experience at Comcast, about the story behind the development of Xfinity X1 Career Center, a job search destination launched on the Philadelphia-based company's cable platform in 2021. Meredith led the small entrepreneurial team within Comcast to launch this new consumer-facing job search tool. Listen: Get Reworked Podcast Full Episode List "I can remember in the earliest day...
2022-01-0444 min
Get ReworkedCollaboration Overload Is Crushing Innovation at Your CompanyBefore COVID pushed many workers into remote work, collaboration consumed as much as 85% of people's work time. In the post-pandemic world it's gone even higher, adding five to eight hours to the average work week. We're collaborating more, which is a good thing, but we've entered overload territory. In this episode of Get Reworked, we talk to Rob Cross, professor of global leadership at Babson College and author of "Beyond Collaboration Overload," about what that means and how companies can make sure they're collaborating in the right ways. As companies ponder their return-to-office strategy, understanding in...
2021-12-2149 min
Get ReworkedHow to Interrupt Bias in Your CompanyRemote and hybrid work is a golden opportunity to make real progress toward diversity and inclusion goals, but only if companies handle it right. In this episode of Get Reworked, we talk to Joan C. Williams, professor at University of California Hastings School of Law and author of Bias Interrupted: Creating Inclusion for Real and for Good, about that opportunity and the role organizations can play in interrupting bias at work. Here's a tip: Just having a conversation about it isn't enough. "If you had a problem with sales, you wouldn't respond to it by ha...
2021-12-0742 min
Get ReworkedAn Inside Look at How Unilever Builds an Award-Winning Employee ExperienceEmployee experience has become a primary objective for organizations as they look to retain pandemic-fatigued employees and recruit in-demand talent. But it's easy to get it wrong. In this episode, Tom Dewaele, global head of employee experience at Unilever, shares how the London-based consumer goods maker creates a unified employee experience for 150,000 workers across 190 countries. The journey can easily end up with efforts fragmented across functions and multiple competing departmental initiatives. The end result is frustrated employees. "That's what triggered the thinking of starting to look at it in a different way, in...
2021-11-2340 min
Get ReworkedHow to Design a Hybrid Workplace That Actually WorksHybrid work is the order of the day for many companies as they ponder their future. But what does hybrid work actually mean and how do you design it to work for both employees and the organization? In this episode of Get Reworked, Jim Kalbach, chief evangelist at digital whiteboard company MURAL, talks about how the current moment is an inflection point for designing places where people actually want to work. "I don't think it's a change in work that we've experienced during the pandemic," he said. "It's a change in lifestyle that we've experienced an...
2021-11-0937 min
Get ReworkedThe Great Workplace Experiment of 2020 – 2021The past year-plus has been one giant, often unwanted and unanticipated, experiment at work. From emerging collaboration tools and AI-fueled bots to new working models like hybrid and remote work, organizations large and small had to get comfortable with being uncomfortable. New ways of thinking and working are a reality from the frontline to the C-suite. It's also quite obvious that it's still a work in progress. In this kickoff episode to Season 2 of Get Reworked, co-hosts Siobhan Fagan and Mike Prokopeak take a look back at some of what's happened and review their own podcast experiment.
2021-11-0216 min
Get ReworkedWhy Collaboration at Your Company Is ComplicatedFrom established tools like Slack, enterprise giants Microsoft Teams and Google Workspace, and emerging whiteboard tools like Mural, we have more ways to collaborate at work than we've ever had before. But that doesn't mean it's all sorted out. In this episode of Get Reworked, Angela Ashenden, principal analyst in the workplace transformation practice at CCS Insight, shares why the technology is important but it's the human element that is perhaps the most tricky in the new world of collaboration. "There is this increasing requirement on managers to learn new skills in order to cope wi...
2021-08-1136 min
Get ReworkedWhy Your Business Strategy Should Be a Learning StrategyIn February 2020, Delta Air Lines was celebrating a record year for travel and looking forward to a 2020 that would potentially surpass even that. Thirty days later, nearly all of that business was gone. In this episode of Get Reworked, Brandon Carson talks about the experience of living through that moment and how it's opened up a once-in-a-lifetime opportunity to redefine work. Until recently, Brandon was head of learning at Delta, one of the world's largest airlines, and recently took on a new role as vice president of learning and leadership at Walmart. He's also the author of a...
2021-07-2745 min
Get ReworkedHow to Take Your Diversity Strategy From Intention to ImpactCorporate social responsibility gets thrown around a lot in business today. Organizations regularly tout the steps they take to make the world a better place and how they're endeavoring to create a more diverse and inclusive workplace. How much of that is real? In this episode of Get Reworked, Malia Lazu breaks it down for us. She's a diversity and inclusion strategist, founder of consulting firm The Lazu Group, lecturer on innovation at MIT, and a former banker and community organizer. Suffice it to say, she sees the issue from many perspectives. "Right now, I th...
2021-07-1342 min
Get ReworkedBreaking Down the Myths of Digital TransformationThe shift to remote and hybrid work is just the tip of the transformation iceberg. To make the most of the massive investment in digital workplace technology over the last year-plus, we need to think much more deeply about digital transformation. In this episode of Get Reworked, Anh Nguyen Phillips, global CEO program research director at Deloitte Consulting and co-author of "The Transformation Myth: Leading Your Organization through Uncertain Times," tells us why people are the linchpin in successful digital transformation. "They have the creativity, the ingenuity, the passion," Anh said, "and all of that fe...
2021-06-2944 min
Get ReworkedWhy Upskilling Is an Imperative for Every BusinessThere is no status quo when it comes to skills. New technologies, new realities and new challenges are arriving at a rapid-fire pace, leaving many previously skilled and experienced people on the outside looking in. That's why many organizations are embracing the need to reskill and upskill their workforce. But what exactly does that mean? Shelley Osborne, corporate learning executive and author of "The Upskilling Imperative," explains and tells us why the ability to learn is the essential skill every organization and every individual needs to succeed. Interestingly, it's not about a specific skill. Rather, it's about...
2021-06-1550 min
Get ReworkedWhat You Can Do About the Mental Health Crisis at WorkIn the past year, an invisible virus amped up anxiety and worry and threw workers into months of isolation. On top of that, long simmering tensions exploded into a blaze of social protests across the country, and the presidential election and storming of the U.S. Capitol showed just how divided society has become. The result is a perfect storm of conditions to sap employee mental wellbeing. In this episode of Get Reworked, Andrew Shatté, pyschologist, author and chief knowledge officer at Mequilibrium, shares why companies need to get serious about mental health and start having real co...
2021-06-0151 min
Get ReworkedWhy Curiosity Is the Key to Business TransformationVisionary strategy, talented people, management excellence, relentless execution, innovative products and services. They're all hallmarks of a successful business. But ... curiosity? In this episode of Get Reworked, Simon Brown, chief learning officer at Novartis, and Garrick Jones of The Ludic Group make the case for curiosity as the competitive edge companies need today based on their business bestseller "The Curious Advantage." It lies at the heart of the essential skills needed to navigate an uncertain and constantly shifting future, they argue. And how you manage your people is how you'll unlock its value. "A big part...
2021-05-1842 min
Get ReworkedRethinking Jobs for the Age of AutomationJobs are being pulled apart into tasks and projects. Degrees and credentials are being boiled down to their underlying skills and capabilities. The result is a reinvention of the way we think about work. In this episode of Get Reworked, professor John Boudreau and futurist Ravin Jesuthasan share the highlights of their forthcoming book, "Work Without Jobs." The bottom line: The automation of work is leading not to the destruction of jobs, but rather to their deconstruction. "All of those deconstructed elements are now going to live in a way on their own," said John. "T...
2021-05-0351 min
Get ReworkedAre You Ready for the 100-Year Career?It's quite possible that people now entering the workforce could hold 20 or even 30 jobs over the span of a career that will last far longer than it has in the past. And the skills they learned to prepare for the jobs of today will be obsolete in record time. In this episode of Get Reworked, Dr. Michelle Weise, senior advisor at Imaginable Futures, joins us to talk about what this all means for the future of workplace education. She shares insights from her recent book, Long Life Learning: Preparing for Jobs that Don't Even Exist Yet. The sho...
2021-04-2048 min
Get ReworkedHow to Overcome Information OverloadIt often feels like we're drowning in a sea of meetings, documents, notifications and alerts. And to some degree that's true. Information overload is bad for you and it's bad for business. But that doesn't mean there's nothing we can do about it. In this episode of Get Reworked, David Lavenda joins us to put some perspective on the topic and how we can better manage the flood of information that comes our way. It's not the first time humanity has grappled with the challenge. "Throughout history, every time a new information technology has been c...
2021-04-0642 min
Get ReworkedWhy a Clear Organizational Purpose Is So ImportantMany companies have detailed corporate mission and vision statements, but do they have a real purpose? It's an important distinction to make as employees and customers increasingly expect companies to take a stand on issues outside of work. Stacia Sherman Garr, principal analyst and co-founder of Red Thread Research, joins us to talk about her research into organizational purpose and how to build it into talent practices. "In this time when so many of us have been working these long hours and have been having to maybe home school or take care of elders, we...
2021-03-2344 min
Get ReworkedWhy Now Is the Time for Culture RenovationOne of the most powerful, if not the most powerful, forces in a company is its culture. It's also one of the least understood. In this episode of Get Reworked, Kevin Oakes, CEO and co-founder of i4cp, joins us to talk about his research into company culture and what he's learned about what makes good corporate cultures work. Those ideas are summed up in his recent book, Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company. It's a timely conversation to have right now. "The pandemic has changed almost every culture, like it or not,"...
2021-03-0946 min
Get ReworkedThe Future of Office Design After COVIDWe're at an inflection point in our conversation about the office. For nearly a year now, many office workers have been holed up at home with a return to the office just a distant prospect. But with the arrival of COVID-19 vaccines, we can finally see the office again on the horizon. But heading back to the office isn't as simple as getting a vaccine and re-starting the daily commute. Work has changed and so must the office. Ryan Anderson, vice president of global research and insights at furniture maker Herman Miller, joins us to talk about...
2021-02-2343 min
Get ReworkedWhat the Last Year Taught Us About TeamworkCan we all agree that scheduling a Zoom meeting or two doesn't necessarily make a team better? Hopefully that's not the only lesson we take away from the past year. It's been a challenging time for work teams in many ways. Remote work pushed co-workers apart at the very moment they needed to come together to address the urgent business crises created by the pandemic. And while 2020 was a challenge, 2021 hasn't exactly gotten off to a great start either. Despite that, there are signs of spring amidst our winter of discontent. The pressures of the...
2021-02-0942 min
Get ReworkedEmotion Is a Leadership Data PointWork is a marathon and not a sprint. That's worth remembering as we take a look at the state of things following a tumultuous year. While the last year may have been hard on many organizations and individuals, it's important to take the long view. We may feel stressed, overworked and burnt out, but the crisis we're living through is actually an opportunity to re-imagine what work can be, says Mary Slaughter, managing director of people advisory services at EY. The sense of isolation that we've all been through gives us an opportunity to reconnect...
2021-01-2643 min
Get ReworkedBack to Nature Is the Future of WorkOrganizations are stuck. Far too often, they think about work in a mechanical way that limits their ability to adapt and rapidly innovate. As we've discovered over the last year, work is an ever-evolving experience, says Paul Miller, CEO of Digital Workplace Group. And that requires an organization that can evolve alongside it. Digital transformation is part of that story, but it's not all of it. We're not just moving into a digital age but into a "living age," Paul says, and the next chapter calls for companies to think of themselves not as machines b...
2021-01-1240 min
Get ReworkedWhy Remote First Is the Future of Employee ExperienceWhen it comes to employee experience, everything changed in 2020. Primarily in-person work experiences became remote. Side conversations became Slack channels. Conference calls and staff meet-ups became Teams meetings. We have a decentralized workplace like we've never seen before. It's a unique point in human history, says Dion Hinchcliffe of Constellation Research. In the past, separate departments would have different approaches to employee experience. To IT, it was about technology. To HR, it was about people and culture. Everyone now is on the same page. In this episode, Dion breaks down the state of e...
2020-12-2441 min
Get ReworkedWhy You Can't Buy Your Way to Digital TransformationThe last year has given us a lot of baggage to unpack. 2020 saw the rapid adoption of digital workplace tools and a fundamental rework of our concept of how work gets done. Fortunately, Sam Marshall is here to help. Sam has seen a lot in his 20-plus years in the digital workplace. In this episode, he brings some much-needed clarity to our messy reality and unpacks what it all means as we head into the uncharted territory ahead. Highlights include: Why you can't just buy your way to digital workplace transformation. What remote and hybrid working...
2020-12-1550 min
Get ReworkedWhy Communities Are the Organizational Model of the FutureEmployee motivation traditionally took one form: You do X and I pay you Y. This approach worked pretty well, up to a point. But as organizations grow in complexity so too does the work, and what is asked of the workforce. That makes such transactional incentives less effective. "There needs to be … a reason why people participate in that work other than payment," said Rachel Happe, co-founder of The Community Roundtable. Rachel believes communities create the kind of commitment that goes beyond the salary or the benefits package to inspire employees to "willingly engage rather than get fo...
2020-11-2340 min
Get ReworkedThe New Reality of the Digital WorkplaceIn March 2020, legions of workers trudged into the office much like they had been doing for months, years, and even decades in some cases. They went home that evening and haven't been back. Things haven't been the same ever since. Within the short span of days, we undertook a massive experiment in new ways of working and we haven't looked back. In episode 1 of Get Reworked, Reworked editors Mike Prokopeak and Siobhan Fagan talk to researcher Sarah Kimmel, who shares exclusive data on the state of digital transformation and provides a snapshot just how successful we've been...
2020-11-1745 min
DCU Podcasts: Career ConversationsEpisode 2 Building Career ResilienceThis episode was recorded on February 13th 2020 before the Covid-19 Crisis gained momentum in Ireland.It was produced and edited by Maeve Fortune (Second Year Communication Studies Student).0:00-1:34 IntroductionIntroduction of topic: Mindfulness and Career ResilienceIntroduction of speakers: Siobhan Murphy (DCU Careers Advisor), Aisling Fagan (DCU Student Union Vice-President for Welfare and Equality), Sheila Barr (DCU Careers Advisor, Springboard Program) and Paul King (Assistant Professor in the Institute of Education, Teaches on postgraduate masters of education and masters in guidance counselling, completing pHD in mindfulness, member of the mindfulness teachers association of Ireland) 1:34-4:46 Springboard Funded Pro...
2020-04-0131 min