Shows
Connecting the DotsReflections on Four Years of Connecting the DotsAs Baptist's chief medical information officer, Dr. Lancaster works to improve the effectiveness and usability of health care technology for physicians and other providers. He is also a part-time internist for the Baptist Medical Group. After his residency, Dr. Lancaster completed a clinical informatics fellowship and earned a master's degree in applied clinical informatics from Vanderbilt University. He was the chief medical information officer at West Tennessee Healthcare in Jackson, Tennessee, before joining Baptist.Dr. Lancaster is board certified in internal medicine from the American Board of Internal Medicine and board certified in clinical informatics from the Am...
2024-12-1232 minConnecting the DotsPeople Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 4Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government agency. He has taught skills to over 1,000 front-line leaders. He has written two books: Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team, and The TWI Memory Jogger. He speaks frequently about supervision, quality, lean manufacturing and Toyota Kata. From his home near Vancouver, Canada, he helps c...
2024-07-0429 minConnecting the DotsPeople Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 3Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government agency. He has taught skills to over 1,000 front-line leaders. He has written two books: Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team, and The TWI Memory Jogger. He speaks frequently about supervision, quality, lean manufacturing and Toyota Kata. From his home near Vancouver, Canada, he helps c...
2024-06-2729 minConnecting the DotsPeople Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 2Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government agency. He has taught skills to over 1,000 front-line leaders. He has written two books: Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team, and The TWI Memory Jogger. He speaks frequently about supervision, quality, lean manufacturing and Toyota Kata. From his home near Vancouver, Canada, he helps c...
2024-06-2031 minConnecting the DotsPeople Relationship Skills to Lead: a dialogue with Hugh Alley & Skip Steward – Part 1Hugh Alley is author and consultant. He divides his time between coaching senior operational leaders in continuous improvement, training front line leaders in core supervisory skills, and designing industrial facilities. He trained as an industrial engineer. He has run three manufacturing and distribution firms, and a department in a government agency. He has taught skills to over 1,000 front-line leaders. He has written two books: Becoming the Supervisor: Achieving Your Company’s Mission and Building Your Team, and The TWI Memory Jogger. He speaks frequently about supervision, quality, lean manufacturing and Toyota Kata. From his home near Vancouver, Canada, he helps c...
2024-06-1330 min
Enterprise Excellence Podcast with Brad Jeavons163 Excellence in Health: Baptist Memorial Health Care USA with Mr Skip Steward, part 2Download the Baptist Management System, which is the backbone of how Baptist drives change, at our website: https://www.enterpriseexcellenceacademy.com/downloads.Summary KeywordsExcellence, Baptist, principles, management system, patient, flow, called, relationship, process, batching, organisation, enterprise, twi, great, 1000s, conversations, big, podcast.IntroductionWelcome to episode 163 of the Enterprise Excellence Podcast. We've got Skip Steward back on the show today with Part 2 of our show. It's such an amazing show talking about excellence in health, and this is such an important topic right now, moving in the the years ahead.
2023-12-0428 min
Enterprise Excellence Podcast with Brad Jeavons162 Excellence in Health: Baptist Memorial Health Care USA with Mr Skip Steward, part 1.Download the Baptist Management System, which is the backbone of how Baptist drives change, at our website: https://www.enterpriseexcellenceacademy.com/downloads.Summary Keywordsbaptist, management system, system, principles, socio-technical system, work, threes, improvement, strategic, healthcare, excellence, Shingo, twi, baptists, process, create, organisation.IntroductionWelcome to episode 162 of the Enterprise Excellence Podcast. It is such a pleasure to have Mr Skip Steward on the show with us today. Skip is the Vice President and Chief Improvement Officer of Baptist Memorial Health Care in the USA. He co-authors the book "Creating an...
2023-11-2728 minConnecting the DotsLeading Improvements in Financial Services space with Kyle KumpfKyle has enjoyed over a decade of managing projects, solving problems, improving processes, and developing people in distribution, manufacturing, pharma, healthcare and banking. Kyle believes that continuously evolving our processes to flow products and services, we can accomplish extraordinary results that help us thrive in all aspects of life.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2022-07-0727 minConnecting the DotsWork Made Fun Gets Done! with Dr. Bob Nelson & Mario TamayoDr. Bob Nelson is considered the leading advocate for employee recognition and engagement worldwide. He has sold over 5 million books on those topics, including 1501 Ways to Reward Employees, The 1001 Rewards & Recognition Fieldbook, 1001 Ways to Energize Employees, The Management Bible, 1001 Ways to Engage Employees, and his latest book: Work Made Fun Gets Done!: Easy Ways to Boost Energy, Morale, and Results. Dr. Bob has been featured extensively in the national and international media including The New York Times, The Wall Street Journal, CNN, CBS 60 Minutes, MSNBC, ABC, PBS and NPR about how best to motivate today’s employees. He...
2022-06-3031 minConnecting the DotsDesign Thinking with Andy SwitkyAndy Switky is an engineer, designer, and founder of Code Name Collective, a consultancy focused on the design and building of complex systems. His current work is primarily in healthcare and the social determinants of health, mostly for poor and vulnerable populations. Andy has been at the forefront of innovation in Silicon Valley since the early 1990s, first as a mechanical and manufacturing engineer, then as a designer and Associate Partner at IDEO, where he practiced, taught, and coached Design Thinking to clients of all sizes in a wide variety of industries for more than 16 years...
2022-06-2335 minConnecting the DotsReflecting on the IMPACT of Dr. W. Edwards Deming with David LangfordThe CEO of Langford International, Inc., David P. Langford, is an international educator, consultant, speaker, author, and trainer who focuses on successfully implementing and applying quality improvement theory, processes, and tools in education. Mr. Langford is the only educator to be awarded the Deming Medal for Excellence in the Application of Statistics in Industry Worldwide for outstanding leadership in combining statistical thinking and management to restore joy in the education system. Langford has developed Langford Learning, a theory of improvement built upon the fundamental teachings of W. Edwards Deming’s SoPK (System of Profound Knowledge). Langford Learning incorporates quality improvement met...
2022-06-1633 minConnecting the DotsRon Pereira with GEMBA AcademyRon Pereira is a co-founder and partner at GEMBA Academy. Ron has more than 20 years of experience in various manufacturing, supply chain, and senior leadership roles. Ron has held the titles of process engineer, engineering manager, master black belt, and director of manufacturing & continuous improvement. In 2002 Ron was the first American to win the Nokia Global Six Sigma and Overall Quality award in Helsinki, Finland. Ron holds a bachelor's degree in automated manufacturing and an MBA in technology management.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the...
2022-06-0930 minConnecting the DotsHoshin Kanri with Mark ReichMark supports new product development and the Co-Learning Partners program, assisting companies engaged in lean transformation.Since joining LEI in 2011, Mark spent 5 years of Chief Operating Officer at LEI followed by the last 3 years as a Senior Coach.He has led lean transformation in nearly every industry with many organizations such as:· Manufacturing – GE Appliances and Ingersoll Rand· Retail – Kroger· Hospitality – Legal Sea Foods· Construction – Turner Construction· Software – Microsoft· Healthcare – Michigan Medicine, Mt. Sinai Health SystemMark has also worked as an executive coach in many of the industries and companies list...
2022-06-0230 minConnecting the DotsContinuous Improvement in Education with John DuesJohn A. Dues is an accomplished education systems leader and improvement science scholar-practitioner with more than two decades of experience in the sector. He is the Chief Learning Officer of the United Schools Network (USN) where he directs the network’s Continual Improvement Fellowship and serves as an improvement advisor. In this role, he provides education, coaching, and mentoring on continual improvement methods, data collection and analysis methods, and project management and change management techniques with the purpose of enabling teams across the organization to become experts at guiding their own improvement. He draws heavily on the work of W. Ed...
2022-05-2630 minConnecting the DotsLeadership Standard Work (LSW) with Mike Wroblewski Mike Wroblewski, President of Dantotsu Consulting and Shingo Award winning co-author of “Creating a Kaizen Culture”, has over 30 years of manufacturing management experience, strong technical skills and a passion for teaching Kaizen, Lean Manufacturing and Six Sigma. During his career, Mike has held various management and leadership positions including Industrial Engineer, Manufacturing Engineer, Manufacturing Manager, Manager of Quality and Continuous Improvement, Director of Operations and Lean Sensei. Mike’s journey into Lean manufacturing began in the 1985 while working for the Hill-Rom Company. Under the watchful eye of Shigeo Shingo, Mike successfully improved a die changeover from 45 min...
2022-05-1925 minConnecting the DotsPeople Value Stream with Cheryl JekielCheryl M Jekiel is the CEO of the Lean Leadership Center (LLC) which helps innovative companies optimize the talents their teams contribute to the organization and the quality of their lives. The LLC partners with companies to drive results by building the coaching skills of their leaders, redesigning human resources systems and improving the culture of their organization. Ms. Jekiel has held a number of senior leadership roles, including serving as Vice President of Human Resources at Flying Food Group, LLC and Chief Operating Officer at Parco Foods, LLC. She developed an expertise in Lean manufacturing with a particular focus...
2022-05-1232 minConnecting the DotsJane Adshead-Grant, The Listening CoachJane has over 30 years’ experience within people focused roles in professional and financial services. She is a master credited coach with the ICF and global faculty member with Time to Think. Additionally Jane is an Ambassador for Truly Human Leadership. Her work is underpinned with post graduate diplomas in Human Resources Management and Psychological Coaching.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2022-05-0533 minConnecting the DotsFriday Night at the ER with Bette GardnerBette Gardner created the Friday Night at the ER simulation game, one of several innovative developments that has marked her 25-year career in leadership development, business planning and management consulting.Bette designed Friday Night at the ER based on her interest in creating innovative tools that employ principles of systems thinking to manage within complex systems. She initially developed the game following a consulting engagement that led to breakthrough performance at an urban hospital and trauma center. She assists customers to successfully use the product with training and support services in all industries.Bette has also developed co...
2022-04-2838 minConnecting the DotsReal Problems versus Numeric Problems with CEO of Rush University Medical Center Dr. Omar LateefDr. Omar Lateef became president and CEO of Rush University Medical Center in May 2019. Under his leadership, the Medical Center received national attention for its effective management of the COVID-19 pandemic, which included building a forward triage, deploying early testing, acceptance of critically ill patient transfers, and being one of the first health systems to offer antibody testing. In recognition of Lateef’s role in Rush’s response to the crisis, Modern Healthcare named Lateef one of 50 most influential clinical executives.Lateef is a nationally recognized leader in the measurement of health care quality. He has worked with physician...
2022-04-2130 minConnecting the DotsPeople Value Stream with Dr. Peter HinesProfessor Peter Hines, is the Co-Founder of the Lean Enterprise Research Centre at Cardiff Business School. LERC grew to be the largest academic research in lean globally. He has undertaken extensive research into Lean and written or co-written twelve books including Shingo Prize winning books “Staying Lean” “Creating a Lean & Green Business System”. His most recent book “The Essence of Excellence” was published in January 2019 and won a Shingo Publication Award. Peter now runs the Enterprise Excellent Network providing European based forms with on-site benchmarking, learning and networking opportunities. He also continues his academic links and is a Visiting Professor at Wate...
2022-04-1435 minConnecting the DotsLooking at Top Performers versus Average Performers with Gena FutralGena Futral is the Executive Principal, Reliability and Management Systems at Vizient. She leads their HRO, regulatory compliance and PSO offerings. She is a nurse by background, critical care and CV service line administration.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2022-04-0731 minConnecting the DotsHospital @ HOME with Dr. Stephanie Murphy and Colleen Hole from Atrium HealthDr. Stephanie Murphy is a Board Certified Internist who works as a Hospitalist. She has been Medical Director of Atrium Health Transition Services since 2015. In 2020, she became the Medical Director of Atrium Health Hospital at Home. She also serves as one of the Co-Medical Directors of Atrium Health Mobile Integrated Health. Colleen Hole serves in a dual role at Atrium Health (formerly Carolinas HealthCare System) as Vice President, Atrium Health Hospital at Home Administrator and Chief Nurse Executive, Atrium Health Medical Group. In these system-level roles, she is responsible for strategic and operational leadership for the Hospital at Home...
2022-03-3135 minConnecting the DotsReflecting on the Future of Pharmacy with David ChenDavid Chen is the American Society of Health-System Pharmacists’ Assistant Vice President for Pharmacy Leadership and Planning. American Society of Health-System Pharmacists (ASHP) represents more than 60,000 members include pharmacists, student pharmacists, and pharmacy technicians. Mr. Chen’s role with ASHP includes coordinating efforts of ASHP members in publications, advocacy, education on pharmacy leadership, continuity of care, manager development, reimbursement rules & regulations, specialty pharmacy, and multi-hospital health systems.He has been with ASHP starting September 2004, and previously served the role as Director of Pharmacy at Shady Grove Adventist Hospital in Rockville, Maryland including the Kessler/Adventist Rehabilitation Hospital. Prior ex...
2022-03-2432 minConnecting the DotsMaking the Case for the Physician and TWI Job Instruction (JI) with Dr. Flaspohler & Dr. Bernheisel.Lou Flaspohler, MD is a practicing rheumatologist in Cincinnati, OH. Dr. Flaspohler is also the Division Head of Rheumatology at The Christ Hospital, Cincinnati, Ohio. Chris Bernheisel, MD is a Family Physician in Cincinnati. Dr. Bernheisel is also Interim Chair, Department of Family and Community Medicine at the University of Cincinnati and the Fred Lazarus Jr, Professor of Family Medicine, Department of Family and Community Medicine, College of Medicine. Dr. Flaspohler & Dr. Bernheisel are both students of Lean, TWI, Servant Leadership, Servant Lead Purpose Driven Organizations, and Healthiest Organizational Operating Systems.Link to claim CME credit: https://www.surveymonkey.c...
2022-03-1734 minConnecting the DotsExercise can be Medicine with Lia Lansky Lia Lansky is the System Director of Wellbeing for Baptist Memorial Healthcare Corporation. She has been in the wellness industry for over 20 years and has two Master’s degree in Exercise Physiology and Healthcare Administration. Lia is American College of Sports Medicine® (ACSM) Exercise Physiologist and Exercise is Medicine® certified. Lia’s love of fitness and wellbeing started in the swimming pool and culminated where she was the Captain of the University of Massachusetts swim team specializing in the 200 Butterfly. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after th...
2022-03-1024 minConnecting the DotsHealth Care and the Anthropologist with Dr. Mary Alice Scott & Dr. Iveris MartinezMary Alice Scott is a medical anthropologist and faculty member at New Mexico State University and the Southern New Mexico Family Medicine Residency Program. Her research focuses on cultures of medicine and medical education, health disparities in the U.S.-Mexico border region, and social medicine training in primary care.Iveris Martinez (Iveirs.Martinez@csulb.edu) is Archstone Foundation Endowed Chair in Gerontology and Director of the Center for Successful Aging at California State University, Long Beach. She received a joint PhD in Anthropology and Population Health Sciences from the Johns Hopkins University. An applied anthropologist, she ha...
2022-03-0332 minConnecting the DotsHumble Inquiry & the Physician This is a video series with Dr. Edgar H. Schein and PeterA. Schein on the new second edition of Humble Inquiry. Ed Schein is ProfessorEmeritus of the Massachusetts Institute of Technology (MIT) Sloan School ofManagement. He was educated at the University of Chicago, Stanford University,and Harvard University, where he received his Ph.D. in Social Psychology. Heworked at the Walter Reed Institute of Research for four years and then joinedMIT, where he taught until 2005. He has published extensively-- Organizational
2022-02-241h 11Connecting the DotsBryan Crowell – Own The GAP Bryan is an experienced executive leader driving business results through people. Bryan is experienced in diverse industries; automotive, machining, health care, etc. Bryan is also the co-author of Shingo Prize winning book Own the Gap (Building a team-based Kaizen Culture).Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2022-02-1731 minConnecting the DotsPerry Marshall on the POWER of the Pareto PrinciplePerry Marshall is one of the most expensive business strategists in the world. He is endorsed in FORBES and INC Magazine and has authored eight books. At London’s Royal Society he announced the world’s largest science research challenge, the $10 million Evolution 2.0 Prize. His reinvention of the Pareto Principle is published in Harvard Business Review, and his Google book laid the foundations for the $100 billion Pay Per Click industry. He has a degree in Engineering and lives with his family in Chicago.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to...
2022-02-1030 minConnecting the DotsChris Butterworth speaks about his book Why Bother?: Why and How to Assess Your Continuous-Improvement CultureChris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute Faculty Fellow and examiner. He is the winner of Best New Speaker of the Year Award for The Executive Connection (TEC) for his talk on Lean Thinking and the co-author of the widely acclaimed Shingo publication award winning books 4+1: Embedding a Culture of Continuous Improvement and The Essence of Excellence and is also the editor of the Shingo Institute book Enterprise Alignment and Results.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit...
2022-02-0329 minConnecting the DotsMohan Giridharadas, Founder & CEO of LeanTaas [Updated]Widely recognized as an expert in lean principles, Mohan spent 18 years at McKinsey & Company (including 6 years as Senior Partner/Director), where he co-created the lean service operationspractice, ran the North American lean manufacturing and service operations practices and the Asia-Pacific operations practice. He has helped numerous Fortune 500 companies drive operational efficiency with lean practices. As the founder and CEO of LeanTaaS, Mohan has worked closely with dozens of leading healthcare institutions including Stanford Health Care, UCHealth, UCSF, New-York Presbyterian and more digitally transform core operational processes. LeanTaaS uses lean principles, machine learning, and predictive analytics to d...
2022-01-2731 minConnecting the DotsDr. Erick Ridout shares How Intermountain Reduced NICU Infections, Pain, Blood LossNeonatologist Erick Ridout, MD, has helped care for hundreds of preemies needing critical care. His work with other clinicians and caregivers to reduce “POKES” (reducing needle draws in preemies) has significantly improved care and outcomes, while saving millions of dollars. He shares his published POKE research with clinicians across the country.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2022-01-2037 minConnecting the DotsTransforming Mental Healthcare, Applying Performance Improvement Methods to Mental HealthcareDr. Sunil Khushalani and Dr. Antonio DePaolo speak about their new book Transforming Mental Healthcare, Applying Performance Improvement Methods to Mental Healthcare. This book is a primer for understanding the current state of the mental health system and the performance improvement skills and leadership acumen needed to address existing challenges. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2022-01-1328 minConnecting the DotsGetting to Standard Work in Health Care with Patrick Graupp & Martha PurrierPatrick Graupp began his training career atthe SANYO Electric Corporate Training Center in Kobe, Japan, after graduatingwith highest honors from Drexel University in 1980. There he learned to deliverTWI and other training to prepare employees for assignment outside of Japan. Hewas transferred to a compact disc fabrication plant in Indiana, where heobtained manufacturing experience before returning to Japan to lead SANYO’sglobal training effort. Graupp earned an MBA from Boston University during thistime and was later promoted to the he...
2022-01-0634 minConnecting the DotsJoe Gagnon, a LIFE of Continuous ImprovementJoeis anentrepreneur, adventurer and transformation guy privileged to have held therole of CEO, COO, partner, and president, currently serving as the CEO ofPerformance Tea. Joe is the founder of The High Performance Life (THPL),a philosophy and guide to learn techniques for mental toughness, creativeproblem solving, leadership, and personal effectiveness. His prime focus is onpractices in the areas of Life, Learning and Fitness for personal fulfillmentand improving human performance in all walks of life. He has b...
2021-12-0934 min
Lean Leadership PodcastEpisode 067: Skip Steward - Connecting the Dots: Lean Executive on Improvement in HealthcareToday’s guest is Skip Steward. Skip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion. Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He has spoken both nationally and internationally. Skip currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in my hometown of Me...
2021-12-0846 minConnecting the DotsDr. Rick May, Senior Principal at Vizient Inc shares about focusing on the Right Data to help drive Quality at the Source: Rick May,MD, Senior Principal, Orthopedic Surgeon. Rick bringsover 20 years of experience in the health care industry. His areas of expertiseand professional skills include creating clinical quality improvement programsfor hospitals and physician groups, clinical supply integration strategy,service line optimization, and building actionable solutions to clinicalchallenges using health care data and analytics. Among his key achievements andaccomplishments, Rick achieved 30-60 percent reductions in hospital mortalityand complications by implementing evidence-based best practice systems at multiple...
2021-12-0230 minConnecting the DotsClint Padgett shares the POWER of Project Management, the Olympic Games, Agile, and much moreClint Padgett joined PSI (Project Success Incorporated) in 1994,eventually buying the company in 2005. Since the early days, Clint and histeams have helped some of the world’s biggest brands—like Coca-Cola—implementmore efficient, accountable, and reliable project management practices. PSIworks with Fortune 1,000 companies across the globe to make agile,cross-functional business outcome optimization processes more than a temporaryengagement with a strategic partner, but rather a lasting part oforganizational culture that helps teams execute on-time, on-budget, and on-specwell into t...
2021-11-1835 minConnecting the DotsContinuous Improvement in Surgery with Dr. Alan HerlineDr. Alan Herline is chief of Colon and Rectal Surgery for Memorial Healthcare System. He received his medical degree from the Medical College of Georgia. He then went on to complete a residency in general surgery from Vanderbilt and a fellowship in Colon and Rectal Surgery from the Lahey Clinic. In the episode, we discuss challenges in continuous improvement in surgery as well as the success of the Enhanced Recovery after Surgery program. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date
2021-11-1131 minConnecting the DotsJim Huntzinger and LEAN AccountingJim Huntzinger is the President and Founder ofLean Frontiers, Inc., which develops knowledge and learning communities on theLean Enterprise for business and industry. With a background and experience inmanufacturing and operations, he has also extensively researched the historyand development of American manufacturing and also published several books onthe lean business model, manufacturing history, and economics.'Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD...
2021-11-0432 minConnecting the DotsTimothy Pehrson, the LEAN CEOOur guest is Timothy Pehrson the President and Chief ExecutiveOfficer of INTEGRIS Health, based in Oklahoma. He has been in that role, and atINTEGRIS, since 2018. He came to INTEGRIS from Intermountain Healthcare inUtah, where he had most recently served in a dual role as regional vicepresident/CEO for the North Region and vice president of continuous improvementfor Intermountain Healthcare.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release date
2021-10-2838 minConnecting the DotsDr. John Andazola & Dr. Mary Alice Scott share their learnings about the CULTURE of Health CareJohn Andazola, MD, FAAFP was born andraised in Las Cruces, New Mexico where he attended New Mexico State University.He received his MD from the University of New Mexico School of Medicine in1997, and completed residency at the Southern New Mexico Family MedicineResidency program in 2000. Dr Andazola went on to complete a fellowship inAdvanced Hospital Training for Family Physicians in Phoenix AZ, and a FacultyDevelopment Fellowship at the University of Arizona from 2001-2003. Aftercompletion of the fellowships Dr. Andazola joined...
2021-10-2139 minConnecting the DotsJamie Flinchbaugh share is his thinking around his new book People Solve ProblemsAs founder of JFlinch, JamieFlinchbaugh has helped purpose-driven leaders craft effective, resilientorganizations at over three hundred companies. Leveraging more than thirtyyears of experience and helping build over twenty companies, Jamie collaborateswith leaders and their teams to bridge capability, strategic, cultural, andsystems gaps so they can safely span potential pitfalls and have a purposefulimpact on their organizations.Jamie has helped leaders across a wide spectrum of industries,including healthcare, utilities, technology, consumer products, andprofessional services, i...
2021-10-1432 minConnecting the DotsJonathan Brill shares his thoughts behind his new book Rogue WavesJonathan Brill prepares leaders to profit from radical change.He is a renowned expert on resilient growth and decision making underuncertainty. His insights are based on experience. As a senior leader andthe Global Futurist at Hewlett Packard, he directed long-term strategy andintelligence programs. He’s been a creative director at frog design and themanaging partner of innovation firms that developed over 350 products. He is the Managing Director of Resilient Growth Partners and aboard member at Frost & Sullivan, a major market int...
2021-10-0733 minConnecting the DotsDr. Frederick Southwick shares his passion for Continuous Improvement in Health Care and explains “Who was caring for Mary?”Dr. Frederick Southwick is a Professor of Medicine and former Chief ofInfectious Diseases at the University of Florida. From 2010-2011 Dr. Southwickattended the Harvard Business School as an Advanced Leadership Fellow, andstudied how business practices could be applied to improve the quality andsafety of healthcare. He also continues to practice and teach infectiousdiseases. He is an award winning teacher and the author of " Critically Ill:A 5-point Plan to Cure Healthcare Delivery"and most recently, April 2020, the 4th edition of I...
2021-09-3029 minConnecting the DotsDr. Marjorie Godfrey speaks about Microsystems in Health CareMargieis Research Professor in the Department of Nursing and ExecutiveDirector and Founder of the Institute for Excellence in Health and SocialSystems (IEHSS), in the College of Health and Human Services at the Universityof New Hampshire. She is a national and international leader of designingand implementing improvement strategies targeting the place where patients,families and care teams meet-the clinical microsystem.Dr.Godfrey began her work in clinical microsystems over 25 years ago and, in 2009,founded The Dartmouth Institute Micr...
2021-09-2331 minConnecting the DotsDr. Geoffrey Rose, from Atrium Health has a HEART for improvementAs President of Sanger Heart & Vascular Institute, Dr.Rose has been a champion of quality improvement initiatives to enhance patientoutcomes. He has published extensively about the intersection of qualityimprovement and his specialty of echocardiography, as well as about theevolution of healthcare reform.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2021-09-1633 minConnecting the DotsArnout Orelio, a Dutch Engineer that is Leading Improvements in Health CareArnout has been working with lean management since 1995, the last 15years as a trainer, coach and consultant in healthcare. He is the owner of TheLean Mentor. He helps people who want to (learn to) improve healthcare. Arnoutfocuses on teaching lean leadership, as author, speaker and mentor, bringingtop performance and high levels of productivity within everyone’s reach. Please visit Arnout’s website at https://www.leanthinkinginhealthcare.com/Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years...
2021-09-0930 minConnecting the DotsDr. Brian Schmidt, Sonoma Raceway Track Doctor & Success in Trauma SurgeryDr. Brian Schmidt isthe track doctor at Sonoma Raceway, and the Trauma Director at Santa RosaMemorial Hospital, the largest non-university trauma center in California. Dr.Schmidt has 40 years of experience in the field of medicine, and was mentoredby legendary surgeon Bill Blaisdell.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2021-09-0231 minConnecting the DotsDr. Ryan Grant, Founder and CEO of Vori Health shares an innovative approach to musculoskeletal care through technologyMusculoskeletal pain and injury is the top cause ofglobal disability, affecting 54% of the U.S. population and is one of the mostexpensive sectors in healthcare. Care today is difficult to navigate,unnecessarily high-cost, and objectively not evidence-based. Vori Health wasestablished to combat these inequities by delivering a truly elevated,human-centered, patient care experience through cutting-edge technology,premium content, community, and multidisciplinary care teams.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after...
2021-08-2632 minConnecting the DotsTom Weeks from The Arbinger Institute shares about the Outward MindsetTomis a Arbinger Institue Senior Consultant and Director. Tom works withleaders to help their organizations break free of persistent problems thataffect both culture and the bottom line. What looks like problems aroundemployee accountability, engagement, collaboration, or myriad otherorganizational challenges are often simply symptoms of deeper problems. Untilyou diagnose and treat these deeper problems, almost any other effort will fallshort and waste precious time and resources.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME c...
2021-08-1934 minConnecting the DotsKatie Anderson, author of Learning to LEAD, Leading to LEARNKatie has spent 20 years of experience in supporting change and improvementin organizations across a range of industries, including healthcare,manufacturing, academia, biotech, government, start-ups, and business. Herprofessional focus since 2006 has been on leading transformational change inhealthcare organizations and other industries.Prior to founding KBJ Anderson Consulting, she held a senior Lean leadership roles atthe Sutter – Palo Alto Medical Foundation and Stanford Children’s Health; was aFulbright Scholar to Australia and a consultant for PwC Australia; and workedas a re...
2021-08-1232 minConnecting the DotsDr. Lee Erickson, shares her passion for improving Safety & Quality in Health CareDr. Erickson is a physician executive with 20 years of experience inLean Health Care transformation, hospital administration and clinicaloperations, and graduate medical education. She is a Lean Six Sigma MasterBlack Belt with deep knowledge in organizational transformation and changeleadership, process & design and improvement, healthcare quality, patientsafety, and design thinking & innovation. She also is a teacher, withmore than two decades of serving as Family Medicine/Primary Care faculty ingraduate medical education programs. Inspiring young physicians and colleaguesto s...
2021-08-0535 minConnecting the DotsKimberly Young, VP Finance Operations at Baptist Memorial Health Care Corporation speaks about the importance of continuous improvement in the finance arenaKimberly Young has served in a financial role for Baptist for more than 25 years. Outside of work, Kimberly has served on boards of the LG&W Federal Credit Union and the Red Cross. She also is an avid runner and CrossFit participant, and she routinely participates in marathons, raising money for nonprofit organizations. Kimberly earned a Bachelor of Business Administration and a Master of Business Administration from the University of Memphis.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact...
2021-07-2930 min
Excellence In Healthcare Podcast128: A Series of Conversations with Skip Steward, MBASend us a textSkip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion.Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project...
2021-07-2748 min
The Healthcare QualityCastA Series of Conversations with Skip Steward, MBASkip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion.Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project management and communication...
2021-07-2748 minConnecting the DotsJohn “GUCCI” Foley & Glad To Be HereJohn’s personal path to High Performance began as a child, when he stood alongside hisfather at an air show featuring the Blue Angels. From that moment, John knewdeep in his heart that someday he’d be carving up the skies as a member of theBlues. Eventually, he lived that dream, but getting there wasn’t easy. In fact,John’s journey from an awe-struck child at an air show to the cockpit of theBlue Angels’ F/A-18 Hornet is a study in persistence, hard work and t...
2021-07-2233 minConnecting the DotsDr. Andrea Smith-Brooks, Director of Clinical Effectiveness at the University of Maryland Medical Center shares her passion for Performance ImprovementDr. Andrea Smith-Brooks, DNP, MBA, FNP-BC, ENP-C, received her Doctor ofNursing Practice and Master of Science degrees from University of MarylandSchool of Nursing in Baltimore, Maryland. She completed her Masters of BusinessAdministration from R. H. Smith School of Business at the University ofMaryland, College Park. She is certified by the American Nurses CredentialingCenter as a Family Nurse Practitioner and the American Academy of NursePractitioners Certification Board as an Emergency Nurse Practitioner. Andreahas over 14 years of experience in emergency he...
2021-07-1530 minConnecting the DotsDr. Charles Hagood, President of Strategic Consulting at Press Ganey speaks about some of the many Health Care improvements systems that his team is involved with at Press Ganey.Charles Hagood, DSc, MBA has overseen the introduction and implementation of improvement systems, quality and process improvement initiatives, transformations, and system design activities in numerous healthcare organizations including some of the largest non-profit hospitals, national systems, small critical access hospitals, clinics, physician practices, and large for-profit systems in the US and EU. He has led organizations and teams in the design and implementation of new and efficient service lines in various hospital, outpatient and non-acute health care organizations. Additionally, Charles has also overseen the application of improvement methodologies into the planning, design, and construction phases of a wide range of...
2021-07-0829 minConnecting the DotsDr. Eleanor Glass, using improvement to reduce physician burnoutDr. Glass is a third generation Dr. Glass! She is committed to and excited to start a Direct Primary Care practice in Cincinnati, inspired by the legacy begun by her grandfather, a primary care doctor in England. Dr. Glass is building a family medicine practice which supports both patient and physician in the pursuit of health.As a faculty member with the University of Cincinnati's Department of Family and Community Medicine, Dr. Glass served as a primary care doctor at The Christ Hospital Family Medicine Center. In addition, she broadened her clinical experience by serving as medical...
2021-07-0132 minConnecting the DotsJohn Shook, Chairman Lean Global Network; Senior Advisor, Lean Enterprise InstituteJohn Shook learned about lean management while working for Toyota for 11 years in Japan and the U.S., helping it transfer production, engineering, and management systems from Japan to NUMMI and other operations around the world. While at Toyota's headquarters, he became the company's first American kacho (manager) in Japan. In the U.S., Shook joined Toyota’s North American engineering, research and development center in Ann Arbor, Michigan as general manager of administration and planning. His last position with Toyota was as senior American manager with the Toyota Supplier Support Center in Lexington, Kentucky, assisting North American companies ad...
2021-06-2444 minConnecting the DotsPaula Fessler, Senior Vice President/Chief Nurse Executive at Westchester Medical CenterPaula Fessler oversees all nursing operations at WMCHealth’s flagship Westchester Medical Center, Maria Fareri Children’s Hospital and the Behavioral Health Center in Valhalla, as well as MidHudson Regional Hospital in Poughkeepsie. Westchester Medical Center serves Hudson Valley, northern New Jersey, and southern Connecticut. After earning an undergraduate nursing degree at Syracuse University, Fessler earned a family nurse practitioner degree from Duke University and a Master of Science degree with an emphasis in health care from Simon Business School at the University of Rochester.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is av...
2021-06-1727 minConnecting the DotsDr. John Toussaint, founder and former CEO of Catalysis speaks about his new book Becoming the Change & much more.Dr. Toussaint is an internist, a former healthcare CEO, a coach, and the author of the bestseller On the Mend.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2021-06-1029 minConnecting the DotsDr. Shlomit Schaal, President at UMass Memorial Medical Group has an EYE for ImprovementShlomit Schaal, MD, PhD, MHCM, Professor and Chair of the Department of Ophthalmology and Visual Sciences at UMass Memorial Medical Center and the University of Massachusetts Medical School, is a clinician-scientist specializing in the cutting-edge medical and surgical treatment of complex vitreoretinal diseases. She serves as the President of UMass Memorial Medical Group, as well as Senior Associate Dean for Health Strategies for UMass Medical School. In addition to her professorship at UMass Medical School, Dr. Schaal also serves as a teaching faculty member at Harvard School of Public Health, Harvard Macy’s Institute, and the Faculty Leadership Development Se...
2021-06-0330 minConnecting the DotsDr. Gerald Hickson, from the Vanderbilt Center for Patient and Professional Advocacy (CPPA) speaks about Five Phases of a Crisis and leadership lessonsDr. Hickson is the Founding Director of the CPPA, which he founded in 2002, and now serves in an advisory capacity as Executive Medical Director of Clinical Improvement Education for VHAN. Hickson, an internationally recognized expert in patient safety, medical malpractice and its causes and prevention, has for the past six years served as Vanderbilt University Medical Center’s senior vice president for Quality, Patient Safety and Risk Prevention. He has also served as the longtime director of Clinical Risk and Loss Prevention and chair of the Medical Center’s Self-Insurance Trust Committee.Link to claim CME credit: https://www.s...
2021-05-2733 minConnecting the DotsKen Snyder, Executive Director of the Shingo Institute provides insight to the Shingo ModelKen Snyder, the executive dean and chief administrative officer of the Jon M. Huntsman School of Business, joined the Shingo Institute as the executive director in 2015. Mr. Snyder has served as a member of the Shingo Executive Advisory Board for the past eight years and has intimate knowledge of the Institute and its history. Mr. Snyder has served as a member of the Shingo Executive Advisory Board since 2009, and as a Shingo examiner since 2010. He was named chairman of the Shingo board and executive director of the Shingo Institute in 2015. He earned an MBA from the Harvard Graduate School of...
2021-05-2036 minConnecting the DotsDr. Lynn D. Martin, Medical Director of Continuous Improvement and Innovation at Seattle Children's speaks about Quality & leveraging data to improve Health Care.Lynn D. Martin, MD, MBA is the Medical Director, Continuous Improvement and Innovation at Seattle Children’s. He is a Professor of Anesthesiology and Pediatrics (adjunct) at the University of Washington School of Medicine. He received his M.D. from the University of Washington and his M.B.A. for the University of Tennessee. He completed residencies in both Pediatrics (Phoenix Children’s Hospital) and Anesthesiology (Johns Hopkins University) followed by fellowships in pediatric anesthesiology and pediatric critical care medicine at Johns Hopkins University. He is board certified by the American Board of Anesthesiology with specialty certification in pediatric anesthes...
2021-05-1330 minConnecting the DotsDr. Tejal Gandhi, MPH, CPPS, is the Chief Safety and Transformation Officer at Press Ganey. We talk about HRO and everything Safety related!Dr. Gandhi is responsible for advancing the Zero Harm movement, improving patient and workforce safety, and developing innovative health care transformation strategies. In addition, Dr. Gandhi is leading the Press Ganey Equity Partnership to advance equity in health care.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2021-05-0631 minConnecting the DotsToyota Motor Manufacturing Mississippi & Baptist Memorial Health Care PartnershipEmily Lauder, VP at Toyota Motor Manufacturing Mississippi and Dan Goodwin, Group Manager –Quality Control speak about the partnership with Baptist Memorial Health Care as they tested their team members for the COVID 19 virus and vaccinating their team members. Toyota Motor Manufacturing, Mississippi, Inc. (TMMMS), Toyota’s newest U.S. plant located in Blue Springs, assembles the Corolla. TMMMS is the North American model for promoting sustainable environmental performanceLink to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org...
2021-04-2929 minConnecting the DotsDr. Jeffrey K. Liker, shares his thoughts on the second edition of the best-seller, The Toyota Way.Dr. Jeffrey K. Liker is Professor Emeritus of Industrial and Operations Engineering at the University of Michigan and President of Liker Lean Advisors, LLC. His articles and books have won thirteen Shingo Prizes and he was inducted into the Association of Manufacturing Excellence Hall of Fame and the Shingo Academy.
2021-04-2256 minConnecting the DotsRaphael Rakowski, Medically HomeRaphael Rakowski, Executive Chairman of Medically Home speaks how a patient's home is transformed into Medically Home's hospital-at-home. This innovative approach has a feeling of Amazon meets Uber in the Health Care setting. To learn more visit Medically Home and see what the future might look like.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2021-04-1536 minConnecting the DotsDr. Stephen Muething, Chief Quality Officer at Cincinnati Children’s Hospital Medical CenterDr. Muething is the Chief Quality Officer and the Co-Director of the James M. Anderson Center for Health Systems Excellence at Cincinnati Children’s Hospital Medical Center and Professor of Pediatrics at The University of Cincinnati College of Medicine. Dr. Muething was awarded the Michael and Suzette Fisher Family Chair for Safety at Cincinnati Children’s Hospital Medical Center. He focuses on the strategic goals of Cincinnati Children’s to improve all aspects of care, including safety, outcomes, experience, affordability and population health. His research and national impact focus on high reliability, large scale healthcare safety and lean culture transf...
2021-04-0830 min
Habitual Excellence, Presented by Value CaptureSkip Steward on the Baptist Management SystemShow notes and links: https://www.valuecapturellc.com/HE39
Welcome to Episode #39 of Habitual Excellence, presented by Value Capture.
Our guest today is Skip Steward, MBA, the Vice President and Chief Improvement Officer at Baptist Memorial Health Care. He is a co-author of the book Creating an Effective Management System: Integrating Policy Deployment, TWI, and Kata, with Patrick Graup and Brad Parsons. He's also one of the hosts of the “Connecting the Dots” podcast, along with two physician leaders from Baptist.
In today's episode, host Mark Graban asks Skip about topics including:
Tell...
2021-04-0637 minConnecting the DotsKaren Gaudet, author of Steady Work shares her experience driving improvement at Starbucks Coffee CompanyKaren has over 30 years’ experience leading, training, and coaching high-performance teams of staff and executives in rapid-growth environments. Most recently, as regional director of licensed operations at Starbucks Coffee Company, she built a consistent track record of growing the number of retail stores along with the continuous improvement capabilities of people. Today as a Team Leader at the Lean Enterprise Institute (LEI) Karen oversees Operations and Personnel at LEI.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org...
2021-04-0131 minConnecting the DotsBilly Taylor; “if you make people visible they will make you valuable”Billy Taylor was a long-time operations executive at Goodyear and he recently retired and started his own consulting company, LinkedXL. In the episode he shares his thoughts on the need to respect standards — to not compromise standards and show respect to every individual.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2021-03-2533 minConnecting the DotsMark Graban, author, speaker, and passionate about Improvement in Health CareMark Graban is the author of the Shingo-Award winning book Lean Hospitals, Healthcare Kaizen, Executive Guide to Healthcare Kaizen, Measures of Success, creator & editor of the anthology book Practicing Lean. He is also senior advisor to KaiNexus and owns his own consulting company called Constancy, Inc. Mark is the host of podcasts including “Lean Blog Interviews”, “My Favorite Mistake”, and “Habitual Excellence, presented by Value Capture” and a sought after speaker.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org...
2021-03-1839 minConnecting the DotsDr. Tom Peterson, VP & Chief Safety Officer at Trinity Health shares his thoughts on HRO, Paul O’Neil, Safety, and much moreDr. Tom Peterson is a student of safety and has been involved in safety research in many industries including healthcare. In this episode of Connecting the Dots podcast Dr. Peterson shares his thoughts & perspectives on the history of High Reliability Organization (HRO), the safety movement, working with Paul O’Neil, and much more.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2021-03-1137 minConnecting the DotsBrad Parsons, CEO of Baptist Memorial Hospital – Memphis speaks about the anchor of the management systemBrad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previously served as administrator and CEO of NEA Baptist Memorial Hospital, NEA Baptist Clinic and Baptist Memorial Hospital-Union City. He began his career with Baptist as an assistant administrator at Baptist Memorial Hospital-Golden Triangle in 2008. Parsons holds a bachelor's degree from Birmingham Southern College and master’s degrees in hospital administration and business administration from the University of Alabama at Birmingham. Brad Parsons is the CEO and administrator of Baptist Memorial Health Care’s flagship entity, Baptist Memorial Hospital-Memphis. Parsons previo...
2021-03-0433 minConnecting the DotsNew Second Edition of Humble Inquiry with Dr. Edgar Schein & Peter ScheinEd Schein is Professor Emeritus from the MIT Sloan School of Management. He’s been an educator, consultant and coach for nearly seventy years, and counting. He’s considered one of the original thinkers in organizational Development and a founding father of the study of “organizational culture”. He’s published over ten seminal books and countless papers earning accolades and lifetime achievement honors in academia and business associations. In 2015 Ed and his son Peter joined to form the Organizational Culture and Leadership Institute based in Palo Alto California. Ed and Peter have co-authored four books including two culture texts, Humble Leader...
2021-02-2558 minConnecting the DotsDr. Alan G. Robinson on IDEA GenerationDr. Alan G. Robinson specializes in managing ideas, building high-performance organizations, creativity, innovation, quality, and lean production. He is the co-author of ten books, many of which have been translated into more than twenty-five languages. Dr. Robinson is on the faculty of the Isenberg School of Management at the University of Massachusetts. He received his Ph.D. in applied mathematics from the Whiting School of Engineering at Johns Hopkins University, and a B.A. and M.A. in mathematics from the University of Cambridge.o Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3
2021-02-1834 minConnecting the DotsDr. Sanjay Parikh – Seattle Children’s Hospital speaks on Continuous Improvement & Humble InquiryDr. Sanjay Parikh at Seattle Children’s Hospital has been critical to continuous improvement and innovation efforts at Seattle Children’s for many years. He is passionate about process improvement and the power of using data to transform hearts, minds, and processes. Over the past few years, he has also devoted much of his spare time to developing continuous improvement capabilities in other physicians.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any ques...
2021-02-1132 minConnecting the DotsTWI Job Relations (JR); How do we treat people?We talk about Training Within Industry (TWI) Job Relations (JR) and how we can operationalize respect for every individual. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2021-02-0436 minConnecting the DotsDr. DePriest: Importance of Standardization in Health CareIn this excerpt from the 5th Annual Baptist TWI Summit, Dr. Paul DePriest, Chief Operating Officer for the Baptist system, discusses the importance of Standardization in Health Care. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
2021-01-2830 minConnecting the DotsDr. Matt Pollard speaks about Intermountain Healthcare & Continuous ImprovementDr. Matt Pollard is the Vice President of Continuous Improvement at Intermountain Healthcare in Salt Lake City, Utah. Dr. Pollard speaks about the Intermountain Operating Model and how they leverage it to drive improvement in patient care.
2021-01-2130 minConnecting the DotsPaul Terry on Shingo Institute and the Baptist Management System (BMS) ReviewPaul Terry, retired VP from O.C. Tanner Company speaks about his involvement with the Shingo Institute. He explains the importance of how ideal principle-based behaviors generate excellent results. Paul contrast the Shingo assessments with the Baptist Management System (BMS) Review process. He explains the role of the BMS Ambassadors that conduct the BMS Review process.
2021-01-1439 minConnecting the DotsDr. Martin Lucenti, Chief Medical Officer at Vizient, Inc. speaks about Emergency Room (ER) & Continuous ImprovementDr. Martin Lucenti with a unique background in both engineering and healthcare shares his thoughts & experience on how to think about FLOW in an ER.
2021-01-0734 minConnecting the DotsJason Little on how EMPATHY is essentialWe speak with Jason Little, President & CEO of Baptist Memorial Health Care Corporation on the importance of the principle of EMPATHY. Mr. Little shares his experience, thoughts, and new lessons learned on this vital principle.
2020-12-1028 minConnecting the DotsDr. Eric Dickson, President & CEO – UMass Memorial Health CareWe speak to Dr. Dickson about his journey with Continuous Improvement, getting physicians involved in experimentation, and loving & serving his team members at UMass Memorial Health Care.
2020-12-0330 minConnecting the DotsDr. Steven Spear; the influence of Mr. Oba, The High-Velocity Edge, and the impact on Health CareWe speak to renowned author & speaker Dr. Steven J. Spear about systems with practical management insights. Spear’s work focuses on the theme of leading complex collaborative situations, imbuing them with powerful problem solving dynamics. The High Velocity Edge earned the Crosby Medal from ASQ. “Fixing Healthcare from the Inside” won a Harvard Business Review McKinsey Award, and five of Spear’s articles won Shingo Prizes. “Decoding the DNA of the Toyota Production System” is a leading HBR reprint and part of the “lean” canon. He’s written for medical professionals and educators in Annals of Internal Medicine, Academic Medicine, and Health Se...
2020-11-191h 00Connecting the DotsRich Sheridan, Building a Workplace of JOY Richard Sheridan, one of Menlo Innovation’s founders and Chief Storytellers, which has given more than 1000 talks to audiences around the world and written the bestselling and widely celebrated book, Joy, Inc.: How We Built a Workplace People Love and his second book, Chief Joy Officer joins us to discuss what he has learned about building a workplace of JOY.
2020-11-1244 minConnecting the DotsDr. Lisa Yerian & Cleveland Clinic’s Continuous Improvement JourneyDr. Lisa Yerian, Chief Improvement Officer at Cleveland Clinic shares the story of how they are creating a culture of Continuous Improvement.
2020-11-0535 minConnecting the DotsTWI Job Instructions (JI)We talk about Training Within Industry (TWI) Job Instructions and the role it can play to provide consistent high quality patient care.
2020-10-2933 minConnecting the DotsStandardization and 6 Starter QuestionsWe talk about what standardized work is, the importance of it in healthcare, and ask some simple questions to help leaders discover what is occurring at the actual place where value-creating work actually occurs.
2020-10-2231 minConnecting the DotsPascal Dennis on Strategic Deployment and AlignmentPascal Dennis reviews his years at Toyota and various industries with performance improvement. He also speaks about his new book Harnessing Digital Disruption, How companies win with Design Thinking, Agile, and Lean Startup
2020-10-1535 minConnecting the DotsDr. Paul DePriest: CI journey, Standardization, Ideal Principle Based BehaviorsDr. Paul DePriest serves as the Executive Vice President and Chief Operating Officer for Baptist Memorial Health Care Corporation. He is the first physician to serve as executive vice president and chief operating officer for Baptist Memorial Health Care Corporation. Dr. DePriest joined Baptist in 2012 as senior vice president and chief medical officer. He holds a bachelor's degree in chemistry from Eastern Kentucky University, an MD from the University of Kentucky College of Medicine and a master's degree in healthcare management from the Harvard School of Public Health. After medical school, Dr. DePriest completed a residency in obstetrics and gy...
2020-10-0830 minConnecting the DotsStarting the ConversationSkip Steward and Dr. Harvey Mason start the conversation about the Baptist Management System (BMS). Connecting the Dots Podcast will be a conversation about how different parts of BMS work together and areas of success & struggle. There will be times when we invite other leaders on to share how they think of continuous improvement in their organization.
2020-10-0125 min
Lean Blog Interviews - Healthcare, Manufacturing, Business, and LeadershipSkip Steward on Deming, Wheeler, Metrics, and MoreSkip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee, was a guest on Episode #314 of the podcast talking about TWI and Toyota Kata in healthcare (he was joined by Brandon Brown). Today, I've asked Skip to come back and chat 1x1, in Episode #320, about his experience with Don Wheeler, learning from W. Edwards Deming, and more. I hope you enjoy his reflections, our discussions about healthcare, and connections to my book Measures of Success (Skip undoubtedly has a book in him too).
2018-10-0954 minLean Blog Interviews - Healthcare, Manufacturing, Business, and LeadershipSkip Steward & Brandon Brown, on TWI & Kata in Healthc314 - Skip Steward & Brandon Brown, on TWI & Kata in Healthcare Today I have two guests joining me for Episode #314 of the podcast. They are Skip Steward, the Chief Improvement Officer at Baptist Memorial Health Care in Tennessee and Brandon Brown, the owner and "Master Kata Coach" of his firm, Continuous Coaching Commitment, LLC. In this episode, we discuss their use of methods such as "Training Within Industry" and "Toyota Kata" in the important work of healthcare improvement. Skip and Brandon both have backgrounds in manufacturing, but they have been able to translate Lean skills and mindsets into healthcare. We'll a...
2018-08-1549 min
In Their Own WordsSkip Steward, Chief Improvement Officer, Baptist Memorial Health Care - From Manufacturing to Healthcare - Reflections on Continuous ImprovementIn our December 2016 podcast, Skip Steward, Chief Improvement Office (CIO) for Baptist Memorial Health Care Corporation in Memphis, Tennessee shares lessons from the “Baptist Management System,” including reflections from his 25+ year continuous improvement journey. Guided by his introduction to Dr. Deming’s vision of continuous improvement, Skip “migrated” from an early career in manufacturing to his current career in healthcare. One year ago, he was promoted from System Director for Continuous Improvement to serve as Baptist Health Care’s first-ever “CIO”, with an “I” for Improvement. In addition to his explanation of the Baptist Management System, (“a holistic approach to manag...
2016-12-1722 minIn Their Own WordsSkip Steward, Chief Improvement Officer, Baptist Memorial Health Care - From Manufacturing to Healthcare - Reflections on Continuous ImprovementIn our December 2016 podcast, Skip Steward, Chief Improvement Office (CIO) for Baptist Memorial Health Care Corporation in Memphis, Tennessee shares lessons from the “Baptist Management System,” including reflections from his 25+ year continuous improvement journey. Guided by his introduction to Dr. Deming’s vision of continuous improvement, Skip “migrated” from an early career in manufacturing to his current career in healthcare. One year ago, he was promoted from System Director for Continuous Improvement to serve as Baptist Health Care’s first-ever “CIO”, with an “I” for Improvement. In addition to his explanation of the Baptist Management System, (“a holistic approach to manag...
2016-12-1722 min