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The Delighted Customers Podcast with Mark Slatin
#161 Navigating the Post-Truth Era: Building Brand Trust with Emotional Inquiry
Is it really possible to build trust with customers in a business landscape overflowing with misinformation and emotional volatility? That burning question is at the heart of my conversation with Michael Forsberg, Director of Client Experience at BrandTrust. In an era many call "post-truth," business leaders face steep challenges in distinguishing what's real from what's noise—especially when it comes to understanding their customers' motivations. Michael's work focuses on uncovering the human truths and emotions driving decisions across industries from tech to healthcare to financial services. The impact? When brands neglect the emotional drivers beneath surface behaviors, th...
2025-11-13
30 min
The Delighted Customers Podcast with Mark Slatin
#161 Navigating the Post-Truth Era: Building Brand Trust with Emotional Inquiry
Is it really possible to build trust with customers in a business landscape overflowing with misinformation and emotional volatility? That burning question is at the heart of my conversation with Michael Forsberg, Director of Client Experience at BrandTrust. In an era many call "post-truth," business leaders face steep challenges in distinguishing what's real from what's noise—especially when it comes to understanding their customers' motivations. Michael's work focuses on uncovering the human truths and emotions driving decisions across industries from tech to healthcare to financial services. The impact? When brands neglect the emotional drivers beneath surface behaviors, th...
2025-11-13
30 min
The Self-Recording Band
277: Auditioning 15 Limiters?! Mastering Talk with Slatin
Your next step:Apply for coaching! theselfrecordingband.comOur coaching community, The Self-Recording Syndicate, is the number one way for DIY producers around the world to get results that they'll be proud of forever. If you apply for personal mentoring, we'll first jump on a completely free call so we can give you feedback, build a custom plan for you and help you figure out the best way forward.🚀 Here are all the details, let's go:theselfrecordingband.com--Episode show...
2025-08-13
1h 14
Insights Unlocked
Why trust drives great customer experience with Mark Slatin
Episode web page: https://bit.ly/4eZNwDS ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at podcast@usertesting.com ----------------------- What does it take to consistently deliver exceptional customer experiences? In this episode of Insights Unlocked, guest Mark Slatin—CX thought leader, educator, and host of The Delighted Customer podcast—shares how trust acts as the foundation for business transformation. Drawing on his Trusted Guide Framework, Mark explores how t...
2025-07-21
26 min
The Delighted Customers Podcast with Mark Slatin
#141 Designing for Trust: Building Confidence from First Click to Last Mile
What if you could close the gap between what you think your customers experience and what they actually feel—using raw, unfiltered feedback you can see and hear for yourself? In a constantly evolving digital landscape, the journey from a customer's very first click to their final interaction is more complex—and crucial—than ever before. But many leaders believe that their customer experience is far better than it really is—a costly blind spot that leads to missed opportunities for building trust and loyalty. How can organizations truly see their products and services through their customers' eyes and...
2025-06-26
30 min
The Delighted Customers Podcast with Mark Slatin
#141 Designing for Trust: Building Confidence from First Click to Last Mile
What if you could close the gap between what you think your customers experience and what they actually feel—using raw, unfiltered feedback you can see and hear for yourself? In a constantly evolving digital landscape, the journey from a customer's very first click to their final interaction is more complex—and crucial—than ever before. But many leaders believe that their customer experience is far better than it really is—a costly blind spot that leads to missed opportunities for building trust and loyalty. How can organizations truly see their products and services through their customers' eyes and...
2025-06-26
30 min
The Delighted Customers Podcast with Mark Slatin
#138 Client Onboarding and The Trust Equation-Part 1 of 2
Note: This is Part 1 of a 2-part series What does it take to create an onboarding experience so powerful that clients can't imagine working with anyone else? For executives and customer experience leaders, the onboarding process is much more than an administrative formality—it's the first date, the pivotal moment when a client decides whether to pursue a deeper relationship or walk away. In this episode of the Delighted Customers podcast, Mark Slatin sits down with Lisa Schwartz, COO of Mathematica, to unpack the psychology and structure behind onboarding experiences that build trust, foster loyalty, and...
2025-06-05
31 min
The Delighted Customers Podcast with Mark Slatin
#138 Client Onboarding and The Trust Equation-Part 1 of 2
Note: This is Part 1 of a 2-part series What does it take to create an onboarding experience so powerful that clients can't imagine working with anyone else? For executives and customer experience leaders, the onboarding process is much more than an administrative formality—it's the first date, the pivotal moment when a client decides whether to pursue a deeper relationship or walk away. In this episode of the Delighted Customers podcast, Mark Slatin sits down with Lisa Schwartz, COO of Mathematica, to unpack the psychology and structure behind onboarding experiences that build trust, foster loyalty, and...
2025-06-05
31 min
The Delighted Customers Podcast with Mark Slatin
#136 Beyond Tools & Tactics: "Becoming a Trusted Guide" - New On-Demand Course
Are you struggling to cut through organizational resistance and win real buy-in for your customer experience (CX) initiatives? You're not alone. Even the most skilled CX professionals and change leaders often face the uphill battle of influencing executives and key stakeholders—especially when budgets are tight and positional authority is limited. That's exactly why the launch of the new on-demand course, "Becoming a Trusted Guide: Empowering CX Leadership," is so exciting for anyone looking to make meaningful change in their organizations. Gabe Smith, CCXP, Content Manager and Associate Director at the Customer Experience Professionals Association (CX...
2025-05-22
17 min
The Delighted Customers Podcast with Mark Slatin
#136 Beyond Tools & Tactics: "Becoming a Trusted Guide" - New On-Demand Course
Are you struggling to cut through organizational resistance and win real buy-in for your customer experience (CX) initiatives? You're not alone. Even the most skilled CX professionals and change leaders often face the uphill battle of influencing executives and key stakeholders—especially when budgets are tight and positional authority is limited. That's exactly why the launch of the new on-demand course, "Becoming a Trusted Guide: Empowering CX Leadership," is so exciting for anyone looking to make meaningful change in their organizations. Gabe Smith, CCXP, Content Manager and Associate Director at the Customer Experience Professionals Association (CX...
2025-05-22
17 min
The Customer Experience Bus - Fun On the Road To Customer Loyalty & Referrals
Do you REALLY know what drives ORGANIZATIONAL & INDIVIDUAL Trust? Mark Slatin does!
SUMMARY In this conversation, Joseph Michelli and Mark Slatin explore the intricacies of customer experience (CX) and the pivotal role of trust in building effective relationships between organizations and their customers. Mark shares his journey in establishing Empowered CX and emphasizes the importance of trust as a dynamic and investable asset in both interpersonal and institutional contexts. They delve into the Trust Equation, discussing its components and how organizations can leverage technology to enhance trust and intimacy with customers. Mark also highlights his contributions to education in the CX field through his teaching at Michigan State University...
2025-05-14
31 min
Glassix Spotlight
Leading change by building trust with Mark Slatin, CCXP
Welcome to a very special episode of the "Glassix Spotlight," where we delve into the art and science of crafting superior customer experiences with Mark Slatin, a globally recognized leader in customer experience strategy and a Top 25 CX Leader according to CX Magazine. Mark, who also hosts the acclaimed "Delighted Customers Podcast," has a storied career in transforming organizations through customer-centric innovations and strategic leadership. In this episode, we will explore a variety of intriguing topics, including: • How Mark’s strategic initiatives at Sandy Spring Bank led to exponential growth and set new standards in cust...
2024-07-22
37 min
The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants
Becoming a Trusted Guide and Change Agent with Mark Slatin, Founder of EmpoweredCx.com
What if your company became a trusted guide, not just a service provider? Join Matt Egol of JourneySpark Consulting on this new episode of CX & Culture Connection Podcast as he unpacks this revolutionary approach with Mark Slatin of EmpoweredCX.com. Discover how to build credibility, reliability, and intimacy that transform your CX and company culture. It's a leadership masterclass you won't want to miss, The full episode here https://youtu.be/QckZ4jeMMrk #Leadership #CompanyCulture #TrustedAdvisor #CXTransformation #NewEpisode0:00 – Preview of Episode 0:16 – Intro of Guest Mark Slatin 0:56 – Journey in Masters and experience management at MSU 2:31 – Clue consciousness in the employees 3:33 – Thoughts a...
2024-06-03
40 min
Customer Confidential: Untold Stories of Earned Growth
Ep. 223: Mark Slatin | The Trust Equation: How to Build Intimate Customer Relationships
Host Rob Markey welcomes Mark Slatin, CEO of EmpoweredCX, to dissect the intricate dynamics of trust within customer experiences. Drawing insights from real-world examples, they explore the role of product and service quality in establishing trust, the impact of reliability and consistency in decision making, and the potential pitfalls of self-orientation. Delving deeper into the Trust Equation and explaining its different facets, Mark underscores the necessity of understanding the customer's journey and perspective. They address the challenges of reliability, targeted marketing implications, customer vs. company centricity, the art of meaningful recommendations, and more. And they explore how to balance...
2023-10-26
32 min
The Delighted Customers Podcast with Mark Slatin
#26: A Five Step Model to Earn Customer Loyalty with Mark Slatin & Patty Soltis
A Five Step Model to Earn Customer Loyalty with Mark Slatin I've interviewed some of the legends in customer experience on The Delighted Customers Podcast but this episode will be a twist! In this episode, Patty Soltis, CCXP, and a leader of Patient Experience at The Moffitt Cancer Center, turns the tables and interviews ME! It was fun to be on the other side of the table and share why CX is the growth engine for businesses. In this ep...
2023-03-30
32 min
The Delighted Customers Podcast with Mark Slatin
#26: A Five Step Model to Earn Customer Loyalty with Mark Slatin & Patty Soltis
A Five Step Model to Earn Customer Loyalty with Mark Slatin I've interviewed some of the legends in customer experience on The Delighted Customers Podcast but this episode will be a twist! In this episode, Patty Soltis, CCXP, and a leader of Patient Experience at The Moffitt Cancer Center, turns the tables and interviews ME! It was fun to be on the other side of the table and share why CX is the growth engine for businesses. In this ep...
2023-03-30
32 min
Louis The Child - Playground Radio
#127 - Playground Radio (w/ SLATIN)
SLATIN takes over the controls for a 60 minute guest mix on a brand new #PlaygroundRadio!
2023-01-31
1h 01
The Delighted Customers Podcast with Mark Slatin
Fred Reichheld: What's the Pioneering Edge for Today's CX Leaders according to the NPS Creator
What's the Pioneering Edge for Today's CX Leaders according to NPS Creator, Fred Reichheld? There's so much to unpack in this episode: Fred shares about a personal vulnerability What's the right way to listen to customers? What is the huge mistake companies make relative to referrals? How do you know if you've won or lost? What is financial capitalism and why should it die? What's on the pioneering edge today for CX leading companies? Will Southwest Airlines recover? And a ton more! Fred Reichheld Bio FRED REICHHELD is the creator of...
2023-01-26
47 min
The Delighted Customers Podcast with Mark Slatin
#17: How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu
How Leaders Can Leverage Video to Improve CX and EX - Rose Bentley, CEO, Qumu Video in business is here to stay. The question is how to best leverage it to engage employees and customers to improve their experience? On this episode: Qumu CEO and President Rose Bentley shares how you can best leverage technology to make deeper connections with your employees and customers. She shares the specific role video plays and doesn't play in an organization She talks about how she uses video in her role as CE...
2023-01-19
26 min
The Delighted Customers Podcast with Mark Slatin
#16: Pt. 2 - Measuring and Managing Customer Loyalty in a Digital World with Rob Markey, Bain & Co.
Part 2 of 2 Predictive NPS - How Loyalty Measurement is Changing with Rob Markey A powerful, insightful, revealing interview so packed with gems that I had to break it into two parts! Rob Markey is the Co-Inventor of the Net Promoter System and the Co-Author of The Ultimate Question 2.0. In Part 2 (this episode): We discuss: Rob's definition of customer experience The impact of digital transformation on CX Why and how NPS will still play...
2023-01-12
45 min
The Delighted Customers Podcast with Mark Slatin
#15: Pt. 1 - The Room Where It Happened: The Net Promoter Backstory with Rob Markey, Bain & Co.
Rob Markey on the Delighted Customers Podcast Part 1 of 2 What would you expect from one of the top CX thought leaders in the world? A powerful, insightful, revealing interview so packed with gems that I had to break it into two parts! Rob Markey is the Co-Inventor of the Net Promoter System and the Co-Author of The Ultimate Question 2.0. In Part 1 (this episode): We discuss: Loyalty levers to pull in a down economy How loyalty leaders can excel in a recession Why Rob initially rejected a single q...
2023-01-05
30 min
Mom Life, Built Different
Ep. 54 How to Help Animals in Latin America & Beyond with PETA Latino
We're chatting animal rights and for this special episode we interviewed Yennifer Martinez, Senior Marketing Manager of PETA Latino about how you can find a cause you’re passionate about and create change. Yennifer shares personal stories of how she found her passion in fighting for animals by working to change legislation and what’s going on in the world of animal testing in Peru and Mexico. We also discuss why bull fighting needs to end in Colombia and Spain, and lots of tips on how you can help animals in your home countries. Learn more...
2023-01-03
47 min
The Delighted Customers Podcast with Mark Slatin
#14: From Hopkins Researcher to CX Pro - Brittany Knox, Blue Cross Blue Shield of Michigan
I caught up with Brittany Knox at MSU's CXM 360 Conference. Brittany is a graduate student in MSU's Masters of Science in Customer Experience Management. She's also a Project Consultant at BCBS of Michigan. In this episode, she shares: The benefits of walking in the shoes of the employee who is serving BCBS members The importance of looking at customer pain points holistically to determine root causes Why she was led to background enroll in the MSU CXM program although she was a researcher at Joh...
2022-12-29
24 min
The Delighted Customers Podcast with Mark Slatin
#13: The Role of Perception and Expectations in Customer Experience, Gary David, PhD, Bentley University
The Role of Perception and Expectations in Customer Experience This episode is definitely different! Gary David, PhD, is a professor of sociology and a conversational analyst. On this episode: What his dissertation research at an immigrant-owned liquor store in downtown Detroit taught him about making emotional connections despite contentious social constructs We take a look at the role expectations play in the customer experience and how those expectations are not just formed by a customer's experience with your brand. We look at "the collective," how our e...
2022-12-22
48 min
Mom Life, Built Different
Ep. 53 Getting Sober with Mr. Carmack & What to Expect
Sobriety is at the forefront of the healing revolution nowadays and artists like Mr. Carmack are putting their hearts on the line to share their stories to help us all feel less alone. Carmack, a song writer and producer based out of LA shares how this moment in his life is much more mature and how this understanding has offered him the ability to recognizing his faults and actions throughout the years as a busy touring musician. Taking us on a ride into a dark moment that made him realize sobriety was essential to his growth and...
2022-12-20
54 min
The Delighted Customers Podcast with Mark Slatin
#12: ITMs: Virtual, with a Human Touch, Carla Higgins, SVP, Director of CX, CNB Bank
Carla Higgins has made a career in the banking industry and held many positions. She knows banking from the inside out. Today we talk about the evolution of banking and how Covid accelerated the rollout of ITM's and how they may be a cost effective alternative to the traditional brick and mortar model. She breaks down the Interactive Teller Machines: What problem do they solve? How can they improve the customer experience? How can they reduce operating costs? What resistance did she experience? And the question burning in everyone's mind - is there actually a...
2022-12-15
47 min
Mom Life, Built Different
Ep. 52 Guess the Foods Vegan ASMR
Spoiler alert! Items featured in this episode are listed below, take your guess before reading this description. Laura and Liz (ASMR virgins) are true foodies. Dinner and good conversation is what brought the Conscious Kitchen to life and inspired this podcast. So let's have some fun! Sit back and guess what veggies, snacks, or condiments are featured in this sensory experience. To cash in on the $25 off the Almond Cow milk maker, the modern way to drink milk use the promo code: CKPPODCAST Foods in order are: Pomegranate, Bell Pepper, Baguette, Granola, Olives, Seaweed, Potato...
2022-12-13
29 min
The Delighted Customers Podcast with Mark Slatin
#11: Demystifying the Human Experience, Bruce Temkin, Head of the XM Institute
Today I talked to Bruce Temkin, speaker, thought leader, and a customer experience legend. Bruce co-founded the Customer Experience Professionals Association in 2011 and currently serves as the Head of the XM Institute. Bruce shared his thoughts on some important topics that can help empower your customer experience efforts: Bruce's transition from submarine engineer to CRM researcher at Forrester and the early days of the customer experience movement. A true story of Bruce enlightening two Australian retail executives on why CX is a must despite their current success. The ROI of CX explained philosophically and...
2022-12-08
49 min
The Delighted Customers Podcast with Mark Slatin
#10: Breaking Down Departmental Silos to Improve CX - Risa Lovell, Farm Credit Insurance
Risa Lovell, Director of Property and Casualty Customer Service at Farm Bureau Insurance joins us from the MSU Hotel and Conference Center at the first in-person episode of The Delighted Customers Podcast. Risa shares some helpful insights: How Farm Bureau Insurance lives their mission to give back to the community How she broke down silos and looked through the customers lens to improve CX in the contact center Why she chose to pursue her Masters of Science in Customer Experience Management at MSU Risa Lovell
2022-12-01
21 min
Mom Life, Built Different
Ep. 51 Social Media Insights for 2023: Stay on Top of the Trends with Our Filipino Grandma
Social media changes everyday so hurry and listen to this episode on how to be ahead of the trends before it's too late. Grow your social media presence and community in 2023 and learn from pro Jeffrey Juarez of Our Filipino Grandma a feel-good content creator who shares love and happiness with millions of followers around the world. How did Jeffrey grow to 230K followers on Instagram and 1.4M+ on TikTok? Grab some tea or coffee and take some notes. Also discussed in this episode: -How to plan social media breaks, research trends, and create a c...
2022-11-29
42 min
Mom Life, Built Different
Ep. 50 Lessons from the Heart on Self Love: Advice from our Top Guests
All the best words, advice, and moments handpicked by your co-hosts Liz and Laura from the first 50 guest episodes of 5 seasons of the Conscious Kitchen Podcast! Included in this episode: -Emma Lumé artist and poet touches on how to not dilute your magic and tap into raw self expression -Liz Hernandez offers raw lessons on her journey as a radio host. -Curly Velasquez a writer and actor shares his story and thoughts on his privilege of coming out to his friends and family -What chef and Vice TV host Sophia Roe’s i...
2022-11-22
41 min
The CXChronicles Podcast
CXChronicles Podcast 187 with Mark Slatin, Founder at EmpoweredCX
Hey CX Nation,In this week's episode of The CXChronicles Podcast #187 we welcomed Mark Slatin, Founder at EmpoweredCX based in Lewes, Delaware. Mark helps his clients by listening to them and really understanding their goals, vision, and challenges. Whether you are just launching or ready to take the journey to the next level, Mark leverages his "real world" experience that only comes from serving as a CX practitioner across multiple businesses & industries over the years.His focus for the last decade has been leading an award-winning CX journey from launch to maturity at San...
2022-11-22
44 min
Mom Life, Built Different
Ep. 49 Social Detox: A Time to Reflect & Why It's Important
Social detoxing is more than not seeing your friends. It’s a moment to rest, breathe, and evaluate your personal goals. Laura shares how drawing your life wheel can help you know where you might require more balance and offer perspective for your future. While Liz's advice about coming into the power of saying “no” can genuinely open new doors to self-care and personal nourishment. Other tips offered in this episode: -How journaling can encourage a deeper perspective -What Liz is learning through her herbalism apprentice with the School of the Sacred Wild and wh...
2022-11-15
21 min
Mom Life, Built Different
Ep. 48 How to Budget as a Couple: Financial Planning & Partnerships
Talking finances with your partner isn't always sexy, but once you're on the same page a world of opportunities and goal sharing opens up for a deeper understanding of the future of your relationship. Get together with your spouse or loved one and listen in as Laura and Liz share budgeting app and book recommendations, tips on speaking to a financial advisor, addressing debt with a partner, why researching offers and deals from your credit cards can help you save on subscriptions, and many other out of the box tips and advice! For more professional tips on...
2022-11-08
27 min
The Delighted Customers Podcast with Mark Slatin
#9: Pt. 2 - Don't Treat All Customers the Same: The Customer-Base Audit with Dr. Peter Fader of Wharton Pt.
This episode is part 2 of a 2 part series featuring a very special guest, Professor of Marketing from the Wharton School of Business, Dr. Peter Fader. We will talk about how his new book may revolutionize the way Wall Street looks at what a company is actually worth based not on traditional financial metrics alone but the overall health of it's customers. At some companies, it's already starting to happen. He challenges leaders who spend countless hours looking at traditional financial statements without understanding the health of their customer base. In this episode we will break down The Custo...
2022-11-06
29 min
Mom Life, Built Different
Ep. 47 Radically Content: Unlearning Societal Judgements with Movement Healer Kim Saira
A deep dive into exploring healing with Kim Saira, queer artist, space holder, movement healer, and more. Laura and Liz chatted with Kim about how free-flowing movement was once tricky for Kim and how she overcame it. How the average human can only dance for 2 minutes before moving into their heads, and Kim offers listeners advice on how to "feel more in your body." Also discussed in this episode: movement breathe mantra and meditation, tips on communicating with your inner child, how setting a timer each day to allow yourself to "feel" can really revolutionize your day...
2022-11-01
34 min
The Delighted Customers Podcast with Mark Slatin
#8: Pt. 1. - Don't Treat All Customers the Same: The Customer-Base Audit with Dr. Peter Fader of Wharton
This episode is part 1 of a 2 part series featuring a very special guest, Professor of Marketing from the Wharton School of Business, at the University of Pennsylvania, Dr. Peter Fader. We will talk about how his new book may revolutionize the way Wall Street looks at what a company is actually worth based not on traditional financial metrics alone but the overall health of it's customers. At some companies, it's already starting to happen. He challenges leaders who spend countless hours looking at traditional financial statements without understanding the health of their customer base. In this...
2022-10-27
30 min
Mom Life, Built Different
Ep. 46 Virgo & Pisces Compatibility: The Practical Meets The Dreamer
Do Pisces have high expectations of their friends? Can Virgo's be overcritical? Learn from your CK Podcast hosts, your resident Pisces x Virgo experts, how Laura is unlearning some of her strong habits, and what Liz admires most about riding the Virgo waves. Also discussed are the hidden talents of Pisces as organized planners. How Virgo's can get out of their head by dreaming with a Pisces and why this match is often up for change and growth. Let us know what you think about Virgo and Pisces relationships, marriages, friendships, partnerships, etc by following...
2022-10-25
14 min
The Delighted Customers Podcast with Mark Slatin
#7: Delivering Happiness 2.0 with Alex Genov, Head of Customer Research at Zappos
Delivering Happiness 2.0 - Behind the Scenes Look at Zappos with Head of Customer Research, Alex Genov In 2009, Amazon bought a start up shoe company that broke the mold by selling entirely over the internet . It differentiated solely on customer service. The legendary stories of their obsession with #DeliveringHappiness (CEO Tony Hsieh's bestseller) shifted paradigms. Amazon paid for $2.1billion for Zappos. Zappos is very much thriving today and poised for the next stage of its adventure. Join us for a fascinating peek into the world of innovation and "meaningful culture" in...
2022-10-20
1h 16
The Delighted Customers Podcast with Mark Slatin
#6: Gaining Executive Support & CXPA Benefits with Board Chair Nancy Porte
In celebration of CX Week this episode features Nancy Porte, Chair, Board of Directors, CXPA. Nancy discusses 3 important topics: 1. Why gaining the support of executives is critical and how you might go about achieving that. 2. Why CX professionals and those considering the profession might want to join the Customer Experience Professionals Association. 3. On a more personal note - Nancy shares her work in support of disadvantaged children and teens where she serves on the Board of the Children's Village. She also talks about how she applies customer experience principles to help ope...
2022-10-13
50 min
Mom Life, Built Different
Ep. 45 Wedding Planning Blues? Tips & Tricks for the Perfect Day
So you're getting married and looking for some helpful advice about what to do. Welcome! This episode is an introduction to wedding planning 101. Weddings can bring extra pressure. Your moms are crying, financial worries might be stepping in, and the endless to-do list isn't getting shorter. Hear advice on approaching a budget, choosing a venue that meets your needs, and what to do before the big day. You'll also hear personal stories from your hosts on how Liz upcycled her mother's 40-year-old wedding dress, why Laura decided to host a virtual wedding, and so much...
2022-10-11
21 min
The Delighted Customers Podcast with Mark Slatin
CX Week Special Edition: How CXPA is a Differentiator for CX Professionals with the CEO, Greg Melia
In celebration of CX week, my special guest, CXPA CEO Greg Melia talks about how he ended up becoming the first full time CEO of CXPA and why the organization helps CX professionals differentiate their careers by joining and engaging in the organization. He also shares the new CX Book of Knowledge and shares a "sneak peek on what's on the horizon that will be a significant benefit to members. Contact me if: You have feedback you'd like to share about the podcast You would like to be a guest on the show You...
2022-10-06
36 min
Mom Life, Built Different
Ep. 44 Friendship in Los Angeles vs. Other Cities
What’s up with the casual unfilled lunch dates in Los Angeles? Are friends in Madrid more present and committed? Laura and Liz dive into cultivating friendships, the differences they’ve found between East and West coast relationships, and how moving to another city has offered them the experience of honoring friendship on a different level. This episode might validate some of your newfound love and confusion if you’ve just moved to LA from NY or Madrid from LA. Welcome to Season 5! Visit our site! ConsciousKitchenPodcast.com and follow Laura and Li...
2022-10-04
25 min
The Delighted Customers Podcast with Mark Slatin
#5: Designing Digital Transformation to Improve CX with HP's Jaya Sudarshan
The race to digital transformation was accelerated by the pandemic. Many organizations have invested time and money and have little to show for it. Jaya Sudarshan shares the secret to blending the right combination of digital improvements to an improved customer experience. She also emphasizes the importance of designing experiences with an awareness of different country cultures. From the difference in dust levels, electricity portals, and personal applications, she shares how experience design plays out at HP. Jaya also shares her mountaintop moments and pothole realities that help appreciate the journey of delivering outstanding experiences con...
2022-09-29
46 min
The Delighted Customers Podcast with Mark Slatin
#4: Building Trust with Key Stakeholders - Author Charles H. Green
Trust. Isn't that one of those soft, touchy-feely words? In today's word of digital transformation, isn't people skills so...yesterday? From someone who walked the walk as a CX practitioner, one of the most critical skills is the ability to influence - without positional power. The ability to build trust with key stakeholders is a golden asset for any business leader but it's essential for a CX or EX leader! How Do You Build Trust with Key Stakeholders? My guest on this episode of the Delighted Customers Po...
2022-09-22
47 min
The Delighted Customers Podcast with Mark Slatin
The First Ever Degree in Customer Experience Management - Dr. Tom DeWitt, MSU Professor
Dr. Tom DeWitt, trailblazer and Director of CXM@MSU, talks about why it was time to launch a Masters of Science in Customer Experience Management (CXM) at Michigan State University. He shares some powerful realities about why companies should lead with a customer experience strategy and how this program can close the gap by preparing leaders to lead CX at the C-level. If you are thinking about advancing your education and you're a CX practitioner, or if you are an employer interesting in preparing leaders to contribute to revenue growth by earning customer lo...
2022-09-15
35 min
The Delighted Customers Podcast with Mark Slatin
#3: Engaging Employees for Outstanding Customer Experiences with Stacey Nevel, CCXP
In this episode, my guest Stacey Nevel gives practical tips on how to engage employees and avoid some of the most common mistakes that negatively impact employee engagement. Have a clear purpose and align your team to that mission is the first step. She provides illustrations of how to do that and steps that winning organizations take to ensure congruence between corporate strategy and how it's lived in the organization's culture. Ultimately, engaged employees drive customer loyalty, retention, profitability, forgiveness, and referrals. She also shares an interesting story about how linemen in a uti...
2022-09-08
49 min
The Delighted Customers Podcast with Mark Slatin
#2: Design Thinking with Diane Magers, CCXP
Customer friction can lead to customer defection. Often, companies attempt to fix their customer's pain with a short term solution. Diane defines design thinking and why it's a different approach that starts with putting your customer in the center. She also shares what led her from a career as a clinical psychologist, supporting those dealing with death and dying, into the world of customer experience management. What caused her to career to change trajectories may surprise you. Meet Diane Diane Magers, CCXP (Certified Customer Experience Professional), MS, MBA She's the Founder and C...
2022-09-01
34 min
The Delighted Customers Podcast with Mark Slatin
#1: From Impressed to Obsessed - Author Jon Picoult
Jon shares gems from his new book: From Impressed to Obsessed: 12 Principles for Turning Customers an Employees Into Lifelong Fans. Excellence is never an accident. Jon brilliantly pulls the curtain back on proven methods to fundamentally change the way you think about creating a successful, beloved business. Jon Picoult shared practical and proven principles from his new book From Impressed to Obsessed in this episode. We talk about real world challenges for CX leaders and what cognitive science implies about where organizations go wrong and what leaders can do about it. Meet Jon Jon...
2022-08-25
47 min
The Delighted Customers Podcast with Mark Slatin
Trailer
The Delighted Customers Podcast trailer describes who the show is for (business leaders and CX leaders) and how it can help listeners delight their customers to achieve sustainable growth...consistently. You can get all the podcast episodes at Empoweredcx.com/podcast. https://www.empoweredcx.com/podcast Please subscribe so you don't miss an episode. Contact me if: You have feedback you'd like to share about the podcast You would like to be a guest on the show You would like to book me on your show Email me at m...
2022-08-18
01 min
All Things Considered CX with Bob Azman
Mark Slatin, Empowered CX
Mark Slatin is the CEO and Founder of Empowered CX, an independent consulting practicededicated to helping leaders accelerate their path to scalable growth by empowering them to delight their customers, consistently. He celebrated his 8th year as a Certified Customer Experience Professional and serves on the Customer Experience Professionals Association Board of Directors where he chairs the Higher Education subcommittee. Mark brings a value to his clients that’s quite rare, he spent 9 years as a practitioner, leading the CX efforts from launch to maturity.
2022-07-18
36 min
Mom Life, Built Different
Ep 43. Creative Entrepreneurship & Finding Success with Peter Bae
From our LIVE #ConsciousTea sessions! Pardon the audio quality, but these tips were too good to not share. In this episode, we dive into lessons learned by Peter Bae the co-founder of two companies @spirainc a plant-based ingredient from carbon-negative algae, and @thebydesign on-demand marketing help without the headaches of hiring. Peter shares his top pieces of advice, his inspiration to start a company, how he feeds his entrepreneurial spirit, and the resources that are currently driving his creative insights. If you’re curious about the entrepreneurial path and what it takes to pursue success this episode is...
2022-04-27
48 min
Mom Life, Built Different
Ep 42. Holistic Design in Fashion with Designer Victoria Grantham of Sharkchaser
Meet eco-conscious founder Victoria Grantham, who has garnered 25 years of experience and design pedigree in the fashion and accessories industry. After starting her career at Louis Vuitton menswear in 1997 as Chief Menswear Designer under Marc Jacobs, she worked for some of the biggest luxury fashion houses, such as Donna Karan and Valentino. Fast forward to today, Victoria's luxury handbag line, Sharkchaser, reflects her expertise in creating beautifully handcrafted accessories built to last. If you're curious to hear the early days of luxury fashion houses, working with Marc Jacobs, and how the fashion industry has evolved, this episode...
2022-01-25
29 min
Mom Life, Built Different
Ep. 41 Becoming Toro Gato: Kat Graham's Evolution in Hollywood & Advice
How do multi-hyphenates stay inspired and true to themselves? Kat Graham, visionary, actor, and humanitarian, shares her answer and more for this BONUS episode of Season 4 of the Conscious Kitchen Podcast. Co-host Laura takes the conversation back in time, 13 years back to be exact, to reminisce of early adventures in the creative fashion scene and the Hollywood Dim Mak (Steve Aoki) era. A time where LA culture was being reinvented, and doors were opening for Kat to become the "it girl" at every red carpet event. Kat dives into how vital true friendship can be when you're...
2021-12-21
58 min
Erzähl mir von Wien
Sir Rudolf Freiherr von Slatin Pascha
Ein anglophiler Wiener als Gouverneur im Sudan Dass er Gouverneur im Sudan werden und mit der britischen Königsfamilie Mittagessen würde, dachte der Wiener HAK Abbrecher Rudolf Slatin wohl nicht, als er 1870 nach Kairo aufbrach. In dieser Episode erzählen wir die Geschichte eines Auslandsösterreichers, von einem weitgreisten Abenteuerer, Politiker und Diplomaten.
2021-11-07
28 min
Mom Life, Built Different
Ep. 40 Sex, Fertility, Expectations & More: Season Finale with Laura and Liz
What's on Liz and Laura’s minds? Sex, travel, pleasure, and love. A recap of Season 4, your CKP hosts dive deep into what they learned this summer and what’s to come for 2022. As Laura shares resources on igniting desires with her partner in the bedroom and how a download PDF is helping her connect with her fiancé. Liz shares tips on cross-country travel from Los Angeles to New York and discusses her fertility struggles, coping with a third miscarriage, and more. Want your own copy of A Sex Journal? This journal was created by two humans who stu...
2021-10-05
47 min
Mom Life, Built Different
Ep. 39 Fearless Self Expression & Poetry with Emma Lumé
Open your mind to the world of uncensored, raw self-expression and acceptance with poet and energy healer Emma Lumé formerly Emma Zeck. This is a tale of Emma's past and what's to come for her future, legacy, and dreams. In this episode, Emma dives deep into her role as an artist and shares her secret on not diluting your magic and entering a state of fearlessness. While the world fell apart for many in 2020, Emma found a special place with her online community after being reposted by Katy Perry and others which helped her words reach a w...
2021-09-21
46 min
Mom Life, Built Different
Ep. 38 Destigmatizing Therapy: Intersectionality & Mental Health with Psychotherapist Tasha Bailey
How should we deal with someone when they attach labels we feel aren’t ours? Real Talk Therapist Tasha Bailey brings the topic of mental health back to the Conscious Kitchen. The ladies learn how to build a personal mental toolkit, encourage others to be vulnerable, and take control of their mind's narratives. Tasha is a Black British psychotherapist, mental health advocate, speaker & educator. She works therapeutically and creatively with adults, children, young people, trainee therapists, and those wanting to focus on their inner work with an intersectional and trauma-centered viewpoint. Follow Tasha Bailey on In...
2021-08-24
46 min
Mom Life, Built Different
Ep. 37 Fungi Awareness: History & Ethical Mushroom Foraging with Giuliana Furci
Curious to learn why mushrooms are so crucial to our lives? Humans have depended on fungi since the beginning of our existence. Learn from master mycologist Giuliana Furci how past generations used bread mold as an antibiotic, why the fungal revolution is at its height, and how humans and animals depend on mushrooms for survival. Guiliana, the first female field mycologist in Chile and founder of the Fungi Foundation, the first NGO dedicated to fungi in the world, opens our minds up to the world of fungal wonders. Sharing what’s shifted in the world of awareness an...
2021-08-10
47 min
Mom Life, Built Different
Ep. 36 Don't Spend, Invest: Tips & Tricks for Beginners with Investing Latina
Are you looking for strategic ways to build wealth or reach financial freedom? Investing Latina has the answers! Learn what it's like to invest in 2021, hot money savings tips, and why you shouldn't get caught up trying to live like everyone else by a sought-after Fortune 20 speaker and facilitator that has led workshops at Nasdaq, Google, and Verizon, among others. This episode is for those trying to take charge of their finances and try something new. We also discuss non-traditional investments and digital wallets. Wondering if Bitcoin is worth investing in or what's going on with Dodgecoin...
2021-07-27
1h 05
Mom Life, Built Different
Ep. 35 Plant Medicine: The Renaissance of Sacred Healing & Sensuality with Lizzy Jeff
Listen and enter the age of high priestess Lizzy Jeff, a multi-hyphenate creator dedicated to elevating consciousness through plant medicine education, social justice awareness, & sensual curated events. With a dream to bridge together community, creativity, and spirituality, Lizzy is doing just that by maintaining integrity and holding strong in her voice. A robust discussion on dreams, manifestations, and a day in the life of this influential MC, writer, and healer. Follow Lizzy Jeff on Instagram at: @lizzyjeff Love this episode? Leave us a review on Apple & follow us at @ConsciousKitchenPod on Instagram Support a...
2021-07-13
56 min
Mom Life, Built Different
Ep. 34 Summer Skincare & Products: Achieving High-Frequency Skin with Jacqueline Lozano
Wrinkles, hydration, sunblock, reliable skincare recommendations, we got you. Have you found your dream aesthetician yet? Look no further. Master aesthetician of 28 years, Jacqueline Lozano, is here to share the secret on how to achieve high vibrational skin. Jacqueline is a multicultural skincare specialist who taps into ancient wisdom to give her Hollywood clients like Jordyn Woods, Justine Skye, Kollin Carter, Lauren Jauregui, and other top influencers their fresh, glowing skin. Her approach is unique and truly her own. Listen in and learn what face tools you need to be using, why slathering oil on...
2021-06-29
36 min
Mom Life, Built Different
Ep. 33 Pride 2021: Be Yourself, Embrace Your Inner Doubts, & Shine with Curly Velasquez
Round II of the CK Podcast series celebrating the LGBTQ community! It feels good to have a Pride calendar 2021 back this year, doesn't it? 2020 turned out to be the year of self-discovery for people worldwide who accepted their gender fluidity and sexual preferences. In this episode, Laura and Liz catch up with Curly V, a queer Central American, California-based artist who inspires others to celebrate their uniqueness by shining for his fans on social media. Curly currently acts as a lead creator for BuzzFeed's Latinx division: Pero Like, creating dynamic content that comes from the heart.
2021-06-15
49 min
Mom Life, Built Different
Ep. 32 She/Her/They. DJ Kittens on Figuring Out Life Outside the Boxes & Binaries
Welcome to June Pride Month 2021, where Laura and Liz host discussions dedicated to celebrating LGBTQ culture and the support of LGBTQ rights every year. Kicking off this special month is a discussion on self-exploration and life with Lauren Abedini, also known as "I am Kittens." An LA staple in the DJ scene, Lauren has genuinely been a non-stop positive influence within the community for years. Kittens explains pronouns and how she's navigating her self-discovery and showcasing the stories of her friends on her newly launched podcast SHE/HER/THEY. Featuring guests like Demi Lovato and Lauren Jauregui together, they...
2021-06-01
42 min
Mom Life, Built Different
Ep. 31 What is Clubhouse? Inside the Invite Only Social App with Hala Taha
Clubhouse 101. The relatively new drop-in audio app is a type of social network based on voice where people from around the world come together to talk, listen and learn from each other in real-time. A place where you might bump into users like Elon Musk, Drake, Oprah, or other Silicon Valley entrepreneurs, Clubhouse has taken the world by storm. Hosts Laura and Liz jumped on as quickly as possible by hosting a weekly room in the Conscious Kitchen Club, but they aren't the experts. Listen in as Hala Taha Podcasting's Palestinian Princess, CEO of YAP Media, and t...
2021-05-18
49 min
Mom Life, Built Different
Ep.30 COVID Vaccine Science & Side Effects with The Unbiased Science Podcast
Welcome to an almost post-pandemic world. It's the summer of 2021, and you're wondering, where can I get the COVID vaccine, side effects of COVID vaccine, and do I need a vaccination appointment? Many of your questions are answered here on the premiere episode of Season 4 of the Conscious Kitchen Podcast, where co-hosts Laura and Liz bring you details on all the hottest science from the ladies of The Unbiased Science Podcast! Dr. Steier is a public health scientist with expertise in public health policy, biostatistics, and advanced analytics. Dr. Love is an immunologist and microbiologist, with expertise...
2021-05-04
1h 02
WOLOLO PODCAST
WOLOLO PODCAST 1X05: La escena española: ¿falta público o actitud? (Ft. SLATIN)
Todos hemos sido un poco cuñados a la hora de hablar de qué nos pasa en España que no conseguimos cuajar una escena como la de otros países. Unos culpan a los asistentes, otros a los artistas, y para cerrar el eterno debate hemos querido sentar a los representantes de ambos bandos. Entre ellos, el pionero del Modular House y eminencia dentro y fuera de la Península, nuestro primer invitado especial: SLATIN.
2021-04-13
1h 29
Zeskullz presents
Zeskullz presents @ Record Club #108 - Slatin (25-02-2021)
Guest mixtape by Slatin: 01. Eleganto - On The Floor [VIBRANCY] 02. Kage - Godspeed [IN ROTATION] 03. Sosa UK - Funk D Beat 04. SLATIN x DROXO - Hot Sauce (feat. Aqeelion) 05. SLATIN X PUROFUEGO - Chicks 06. CAMELPHAT & Green Velvet - Critical [Ministry of Sound] 07. SLATIN - Bubble 08. No Thanks - High [IN ROTATION] 09. David Penn - The Heat 10. SLATIN - Teach Me 909 (feat. Dread MC) 11. Morelia - All Night [IN ROTATION] 12. ToMix & Rafael - Azucar 13. SLATIN - Drip (feat. Molt Nasty) 14. TEKNICOZ - Freakish (Torrfisk Remix ) 15. Bleu Clair & Drinks On Me - Hit List 16. SLATIN - Spectrum 17. Marten Hørger - Øut Øf T...
2021-02-25
1h 00
Radio Record
Zeskullz presents @ Record Club #108 - Slatin (25-02-2021)
Guest mixtape by Slatin: 01. Eleganto - On The Floor [VIBRANCY] 02. Kage - Godspeed [IN ROTATION] 03. Sosa UK - Funk D Beat 04. SLATIN x DROXO - Hot Sauce (feat. Aqeelion) 05. SLATIN X PUROFUEGO - Chicks 06. CAMELPHAT & Green Velvet - Critical [Ministry of Sound] 07. SLATIN - Bubble 08. No Thanks - High [IN ROTATION] 09. David Penn - The Heat 10. SLATIN - Teach Me 909 (feat. Dread MC) 11. Morelia - All Night [IN ROTATION] 12. ToMix & Rafael - Azucar 13. SLATIN - Drip (feat. Molt Nasty) 14. TEKNICOZ - Freakish (Torrfisk Remix ) 15. Bleu Clair & Drinks On Me - Hit List 16. SLATIN - Spectrum 17. Marten Hørger - Øut Øf T...
2021-02-25
1h 00
Mom Life, Built Different
Ep. 29 You Are Enough: Self Worth & Synchronicities featuring Liz Hernandez
Lessons on self worth taught by LA's favorite sweetheart and former radio host and entertainment reporter for Access Hollywood and E! News Liz Hernandez. Liz shares the inspiring mantras her parents blessed her with, tips on making it as a professional host, and the importance of every word you speak for this fun and inspiring episode of the Conscious Kitchen. Listen in as your hosts Laura and Elizabeth ask Liz about impactful moments in her career and life, whether fate is predetermined, and how much life's synchronicities make a difference in what you have planned for yourself...
2021-02-02
49 min
Mom Life, Built Different
Ep. 28 Feel Connected to the Moon? Why Sisterhood is Vital feat The Revolutionary Woman
The technological world encourages a disconnection from our natural rhythms. It's said that the moon is connected with the emotional body, but how does one tap into that wisdom after disconnection? Em Atkinson & Linda Addis, the visionaries behind The Revolutionary Woman, believe it's our time to come together, to stand united to build a new earth. They are devoted to creating a safe space where women of all ages, backgrounds, and walks of life can heal, learn to love themselves, find the courage to use their voices, and let down the walls that have been built up over the...
2021-01-05
1h 05
Mom Life, Built Different
Ep. 27 Becoming an LA Times Culture Journalist feat Kailyn Brown
Journalism and news have taken hold of our lives. In moments where there wasn't much to do but stay home, we were consumed by the internet and media. But what is it like to be a journalist in 2020? And what does it take to pave a unique path and career? In this episode, we bring Kailyn Brown of the LA Times to chat inspiration, humble beginnings, and how believing in yourself makes all the difference in achieving your goals. Kailyn is a true storyteller. As a culture journalist, she has been sharing people's stories from all walks...
2020-12-22
45 min
Mom Life, Built Different
Ep. 26 Miscarriage Awareness: Finding Community within Loss with Plant Like Things
A miscarriage, the spontaneous loss of a woman's pregnancy, can be both physically and emotionally painful. 1 in four of your friends has lost a baby due to a miscarriage. In this episode, Conscious Kitchen co-host Elizabeth Garcia shares her experience with losing two pregnancies in the last 2 years. For this particular discussion, Elizabeth is accompanied by her husband, Christopher Dimaano, aka Christopher Details. The couple delves deep into a male's perspective of a miscarriage, healing, processing grief, and destigmatizing the loss of an infant. Sharing this information publicly for the first time, Elizabeth and Chris hope this...
2020-12-08
53 min
Mom Life, Built Different
Ep 25. Understanding Eating Disorders: A Path to Recovery with Sweet Simple Vegan
Experts say 20 million women and 10 million men living in the United States will have an eating disorder at some point in their lives. What do you do when a friend is struggling with an eating disorder? Are eating disorders a lifestyle choice? All these questions answered and so much more in this comprehensive episode featuring a path to recovery and personal stories from featured guest Jasmine Briones of Sweet Simple Vegan. Years have passed since Jasmine's acceptance and recovery from an eating disorder, now armed with her experience, she digs deep...
2020-11-23
47 min
Mom Life, Built Different
Ep 24. How to Run a Business, Have Fun, & Take Friends with You feat Tokimonsta
World explorers, festival hoppers, Laura, Liz, and Tokimonsta, have been friends for years. Listen in as the ladies of CK Podcast reminisce on wild moments in Hollywood. All while diving in deep into music production, relationship advice, business, and success featuring Grammy-nominated music producer Tokimonsta, who, over the last decade, has helped develop the sound of modern dance and beat music all without sacrificing the purity of her vision. Tokimonsta shares what she's learned in Hollywood, the importance of "vibes," how having the right team around you can make or break you, and so much more in...
2020-11-10
1h 06
Mom Life, Built Different
Ep. 23 Hype Yourself with Lucy Wern: The Magic in the Sauce & Don't Miss the Perfect Media Opportunity
Lucy Werner is a London-based publicity expert and author of Hype Yourself: A No-nonsense PR Toolkit for Small Businesses. Her success has been paved by hard work and servicing independent brands, startups, and entrepreneurs. With over 16 years of experience in PR, Lucy prides herself on filling the gaps where traditional agencies lack. In this episode, Lucy shares her public relations journey and tips on building your relationship with media. Listen in as Liz and Laura dive deep into the media landscape, exploring SEO best practices, media kits, and mastering the one-liner. Want to hype yourself...
2020-10-27
48 min
Mom Life, Built Different
Ep. 22 Coping with 2020: Presidential Election, COVID, & Flu. Is Social Anxiety, the New Normal?
What a year. Your own internal coping mechanism is what's helped you get through 2020. With an election around the corner, an increase of winter illnesses like the flu, and holidays approaching. How will you get through the last few months of this tumultuous year? Listen as licensed psychotherapist Alyssa Marie Wellness shares her tips on coping for the first episode of Conscious Kitchen Podcast of Season 3. Hosts Laura and Liz ask Alyssa questions we all have on our mind. How will we talk to our family about COVID or flu vaccinations? How can we cope with COVID f...
2020-10-13
43 min
Mom Life, Built Different
Ep. 21 Season 2 Finale! Laura & Liz Catch Up, COVID Scares, Wedding Delays, Work, & Relationships
It's been a whirlwind of a year! As we all continue down the path of our current "normal," what has that looked like for your hosts Laura and Liz? Get a rare glimpse into their everyday world while Laura fills us in on her COVID scare, the differences between healthcare offered in Europe, and how she's managed to stay productive. Liz shares how she really feels about her wedding delays, spending 24-7 with her partner at home, and how her projects are helping her stay sane. The full scoop on all things Laura and Liz and Season 2 on this...
2020-08-05
51 min
Mom Life, Built Different
Ep. 20 How to Speak Your Mind with Welfare Advocate & Chef Sophia Roe
Our last guest of Season 2! Sophia Roe is a fierce food and feelings advocate sharing so much of what's on her mind via social media she's developed an inspired community of followers that tune in daily to hear what she has to say. Having experienced the foster care system at a young age, Sophia shares her stories of self-discovery, trauma, and motivation in this uplifting and honest episode of the Conscious Kitchen. Learn about Sophia's path to becoming a chef in New York City, her insight into interracial relationships, what fuels her passion, and where she sees her career...
2020-07-14
56 min
Mom Life, Built Different
Episode 19 | How to Orgasm: Pleasure Education with Sex Tech CEO & Expert Andrea Barrica
Women only orgasm 65% of the time during sex with men?! What's with the orgasm gap, and how can you tap into the orgasm of your dreams? Andrea Barrica, Founder of O School, an online shame-free platform for pleasure education, gives us the 401 on all things sexy and pleasurable in this Pride Month episode of the Conscious Kitchen. Andrea educates Laura and Liz on sex wellness and why being a supportive friend when talking about sex can help you and others find sexual liberation. Originally from the Philippines, Andrea highlights how her upbringing pushed her to question sexuality and ul...
2020-06-29
50 min
Mom Life, Built Different
Episode 18 | How to Upcycle: Sustainable Fashion, Coming Out, & Life Tips from Master Designer Bo Metz
Move over NY, Los Angeles is the new fashion capital of the United States. With designers like Bo Metz leading the infrastructure of making sustainable clothing in Downtown, LA, the scene is evolving way beyond sustainability as a "trend." Bo lifts the veil on why it's important to pay employees a fair living wage, local production, unit economics, and why "upcycled" is his favorite sustainable material. Listen in as Bo shares his story of coming out in Chicago, moving to LA, working with Rodarte, and so much more in this celebratory Pride Month episode of the Conscious...
2020-06-24
55 min
Mom Life, Built Different
Episode 17 | Voices of Our Generation React to George Floyd and the Black Lives Matter Movement. Messages of Hope and Activism from Around the World.
A time capsule of words and sentiments from young men and women from around the world on racism, the uprising, and what they want to see change. Laura and Liz collected thoughts on the second week of global protests and highlight words from community leaders, allies, and global stories from the black community. Listen, connect, and share this powerful episode of the Conscious Kitchen featuring the voices of Tommie Sunshine, Elizabeth Garcia, Yes Julz, Mapei, Nazita Rezai, Taja Riley, Gavin Turek, Daniel Gaitor-Lomack, Berto Calkins, Meg Megatronic, Dr. Shamell Bell, Brisa Fenoy, Ashley Lipstickittty, Wally Vu, and Laura Fama.
2020-06-10
59 min
Mom Life, Built Different
Episode 16 | An L.A. Look Into the American Uprising, Unveiling the Ego of Hollywood, Gay Pride & Self Exploration with Singer, Model Shaun Ross
There is a massive uprising in 50 states across the United States for the first time in our adult lives. Are you watching, marching, listening, and using your voice? Supermodel and singer Shaun Ross shares a LIVE perspective of what's happening in Downtown Los Angeles with the protests and how he's feeling about the overall need for change and respect of the black community in this feature episode for June's LGBTQ Pride Month. Shaun shares honest messages from the heart about racism, growing up gay in New York, coming out as a teenager, and gives us a raw...
2020-06-04
49 min
Mom Life, Built Different
Episode 15 | How to Build a Multicultural Identity: Japanese Eccentricities Explained. Growing Up Korean, American, and Japanese with Singer Crystal Kay.
What's it like to grow up as a multiracial woman? How much can you learn via culture shock? Singer, actress Crystal Kay shares stories of her early beginnings, finding moments of independence in New York, and what it's like to date in Japan on this all-encompassing episode of the Conscious Kitchen. Intro Song by Crystal Kay: 3月9日 on Spotify Crystal Kay on Instagram
2020-05-25
52 min
Mom Life, Built Different
Episode 14 | How to Eat Intuitively & Strengthen your Immune System with Food featuring Clinical Dietitian Amanda Sevilla
Have you wondered how to eat for better mental health? How strict should you be with your work out regimen? Plant-based Clinical Dietitian Amanda Sevilla shares her expertise on the importance of listening to your body and why you might be doing yourself a disservice by not keeping your favorite treats at home. Listen as Amanda debunks common myths and strengthens your understanding of what should be on your plate. This episode is sponsored and brought you by Maaari, a marketplace for ethical and sustainable products. Listen for a special 20% discount code to https://maaari...
2020-05-05
48 min
Mom Life, Built Different
Episode 13 | How to Give Yourself Love: Body Positivity, Eco Activism, and Self Reflection in Uncertain Times with Model & Actress Ali Tate Culter
Most of us struggle with body image, but this is the decade where that will change, and fierce women like Ali Tate Culter are on the front lines of redirecting current body standards. Listen in as model Ali Tate shares stories of self-acceptance. From body-shaming in high school to the realization that her worth was way beyond her looks, Ali drops inspirational gems of wisdom in this episode recorded during a worldwide pandemic. Now living in New York, Ali fills us in on how it's changed since the lockdown and spills the 411 on her new book, veganism...
2020-04-23
1h 02
Mom Life, Built Different
Episode 12 | Porn: How to Liberate Yourself Sexually & Express Lust with Art Porn Director Jacquie Ray
How does one find sexual liberation? What role does porn, self-acceptance, and lust play into how you see yourself in the bedroom? Listen in as Los Angeles based Director Jacquie Ray gives us an inside look into her sexual discovery, her path to directing porn, and gives us the scoop on what it's like to be on set. An episode on all things sexual, artistic, and bold. Get ready to be inspired. Thank you to our sponsors, The Stockroom the original internet source for quality sex toys, online and selling to tech-savvy fans of kink...
2020-04-03
59 min
Mom Life, Built Different
Episode 11 | How to Unlock Your Inner Shaman: Psychedelic Plant Medicine & Death of An Ego with Gracie Liu
How do you know if you're ready to try psychedelics, psilocybin, or LSD? Gracie Lui, a mystic staple in Los Angeles, shares her personal and honest path to psychedelics. Learn all about 5MeO and its potential to shape your life in this mind-expanding discussion on how plant medicine might encourage a deeper appreciation of life and things cosmic. Guest: https://www.instagram.com/graciecakez/ Gracie's Snack Brand: http://athachips.com/ Follow our podcast: https://www.instagram.com/consciouskitchenpod/ Learn more about Multidisciplinary Association for Psychedelic Studies: https://maps.org/
2020-03-10
54 min
Mom Life, Built Different
Episode 10 | How To Know if it's Time for Couples Counseling. A Conversation with Licensed Psychotherapist Alyssa Marie Wellness
What does it mean to be stuck in a fantasy bond? How do you know when you're in a codependent relationship? We talk to Alyssa Marie Wellness about toxic relationships, tips on how to be your own advocate, and why therapy can help individuals and couples cope with past traumas and blocks of the heart. Learn more about Alyssa Marie Wellness: https://www.alyssamariewellness.com/ Follow Alyssa on Instagram for tips on mental health & more: https://www.instagram.com/alyssamariewellness/ Follow Conscious Kitchen on Instagram: https://www.instagram.com/consciouskitchenpod/ Our...
2020-02-25
47 min
Mom Life, Built Different
Episode 9 | Laura & Liz Talk Passion Projects, Recapping 2019, & More In This Finale Episode Of Season 1
It’s been one year since Laura and Liz recorded the first episode of the Conscious Kitchen. Listen in as they close out the first season, giving you updates on their passion projects, what they're watching & listening to, entrepreneurship, and aspirations for 2020. Get to know your hosts more on this Season Finale episode. Follow Laura: https://www.instagram.com/laurafama Follow Liz: https://www.instagram.com/plantlikethings
2019-12-10
1h 22
Mom Life, Built Different
Episode 8 | Cooking for Hollywood. Celebrity Chef Nicole Gomez Talks Blood, Sweat, & Hustle in the LA Food Scene.
Private chef Nicole Gomez takes us behind the scenes of what it's really like to cook for the Hollywood elite. From the kitchen of the Playboy Mansion to boss moves that propelled her career. Nicole shares stories of her hustle and the inspiration you need to follow your passions. Find Nicole at: https://instagram.com/chefnicolegomez Follow our Instagram: https://www.instagram.com/consciouskitchenpod/
2019-10-17
54 min
Mom Life, Built Different
Episode 7 | Managing Psoriasis & the Effects of Unrealistic Beauty Standards With Actress Ciena Rae
Los Angeles based actress Ciena Rae talks modeling, the industry, beauty standards, and how having a chronic illness, psoriasis, pushed a proactive approach in her health care and activism. Ciena shares it all. From the physical discomfort of how psoriasis affects her career to learning how to accept yourself, this episode shows the importance of finding community. Find Ciena on Instagram: https://instagram.com/cienarae Follow us here: https://www.instagram.com/consciouskitchenpod
2019-09-28
41 min
Mom Life, Built Different
Episode 6 | Leaving a Cult & Recovering. The Rebirth of Celebrity Dancer Taja Riley
Choreographer and dancer Taja Riley has danced for Beyonce, Kanye West, and most recently Rihanna. Taja's success hasn't been linear. Two years ago she joined a cult, almost got married, and fell into depression. She shares her vulnerable and honest story of rising from the ashes for the rebirth of Taja Riley.
2019-09-20
49 min
Mom Life, Built Different
Episode 5 | Death Row Lawyer & Rapper Bby Dre on Pursuing Passions & Finding Your Voice
Dre tells us about her purpose to serve disadvantaged communities as a death penalty defense lawyer and how being fulfilled professionally led her to develop and pursue creative expression as Baby Dre the rapper. Listen to more music by BBY DRE: https://soundcloud.com/bby_dre Connect with BBY DRE: https://www.instagram.com/bby_dre
2019-08-20
47 min
Mom Life, Built Different
Episode 4 | Balancing Motherhood, Success, and Personal Growth with Trading Spaces Host Lauren Makk
From being a host on Trading Spaces to surprise motherhood, Lauren Makk shares her story on professional success, single parenting, finding herself, and the perks of being a 21st-century mom. To learn more about Lauren Makk visit: homegirlnextdoor.com/ & https://www.instagram.com/laurenmakk/
2019-08-19
46 min
Mom Life, Built Different
Episode 3 | Cross Country Moves, Launching New Websites, Evolving & Thriving, Catch Up with Laura and Liz
Moving across the country. Launching new websites. Evolving, thriving, and back at it, catch up with Laura and Liz on their comeback episode to the Conscious Kitchen.
2019-07-08
20 min
Mom Life, Built Different
Episode 2 | Social Media & How It Affects our Mental Health with Licensed Clinical Social Worker Alyssa Mancao
Our first guests by Jasmin Ponce who is professional makeup artist and Alyssa "Lia" Mancao, LCSW who is a licensed clinical social worker are based in Los Angeles. Elizabeth and Laura open up the conversation about the problems and benefits from social media detoxing and how it effects our mental health. Helpful tips from an experienced therapist and real life situations we’ve each personally dealt with and how to over come these obstacles. These conversations are important to women in our generation navigating between our real life and the digital world. Tips on improving your relationship wit...
2019-05-31
1h 02
Mom Life, Built Different
Episode 1 | Welcome to the Conscious Kitchen. Hosts Elizabeth & Laura tell us what inspired this podcast.
Introduction | Episode 1 | Hosts Elizabeth & Laura explain why they started this podcast and what listeners should expect from listening in. Based in Los Angeles and Madrid Spain, they discuss what they are up too and what guests will be joining them.
2019-05-12
17 min
ResiDANCE - house, deep house, techno, electro-house, progressive, edm mix!
ResiDANCE 223 SLATIN Guest Mix
Boston Bun - Missing You Goooey Vuitton - Appreciation Get Real - Mind Yo Bizness Will Clarke x Huxley - My Body CLIQ - Clap Clap Kungs & Throttle - Disco Night Riton & Kah-Lo - Fake I.D Fearz - Bring Yo Momma Jax Jones - You Don't Know Me Shift K3Y - Not Into It SLATIN feat. Carla Monroe - Apple Juice Jax Jones feat. Mike Dunn & MNEK - House Work Lee Foss & Eli...
2019-02-10
49 min
The Chief Customer Officer Human Duct Tape Show
Award Winning CX Leadership in Banking, with Mark Slatin - CB58
Mark Slatin, SVP, Director of Client Experience for Sandy Spring Bank describes in detail how he engaged the leadership team and the organization over four years to win TWO coveted Customer Experience Innovation Awards. And most importantly, improve the customer and company experience with the Bank.
2017-07-04
41 min